#support

1 messages · Page 612 of 1

gloomy shell
#

I cannot, because the time it takes to test is not guarenteed.

sturdy swan
#

no

stoic socket
#

no

gloomy shell
#

the wait time is 2+ weeks from when you submitted

sturdy swan
#

@gloomy shell Or knock out the bots on top of it

#

no

stoic socket
#

no

gloomy shell
#

bots are tested in the order they were received iara_nod

#

and also if a moderator is helping a user, we dont need comments from the peanut gallery iara_smirk

sturdy swan
#

(not true)

solemn wharf
#

uh hi, webhooks aren't working properly

gloomy shell
#

are you referring to a server webhook or bot webhook? feel free to ask in #topgg-api

solemn wharf
#

server webhook

#

also not related to api i guess, i'm just setting up vote logs in my server

sturdy swan
#

You are an Egyptian ? @gloomy shell

gloomy shell
#

no, im not.

sturdy swan
#

or Arabic ?

gloomy shell
#

nope

sturdy swan
#

How do you know what peanuts are?

#

This is Arabic food

solemn wharf
#

also real vote is not working

stoic socket
sturdy swan
stoic socket
#

My bad, I meant what are you using to track the votes?

sturdy swan
#

they definitely work @solemn wharf

stoic socket
#

I think its a configuration issue then

solemn wharf
stoic socket
#

Make sure you configured it correctly then

solemn wharf
#

Maybe issue in that server specially

#

Server ID: 632575667523026945

sturdy swan
solemn wharf
stoic socket
#

Webhooks need to be set to the webhook url and auth code Vote Tracker provides you with

sturdy swan
#

you 100% did

stoic socket
solemn wharf
#

Just this doesn't work

gloomy shell
#

If your using a bot and it isnt working, please reach out in that bots support server.

sturdy swan
#

it's all working on my end

stoic socket
sturdy swan
solemn wharf
#

Actually I thought top.gg has a conflict with that specific server

stoic socket
solemn wharf
#

Alright, I'll ask in Vote Tracker's support server then!

#

Thank you for the invite.

gloomy shell
#

We dont block certain servers abilities to have votes unless the whole server is locked iara_nod

#

good luck fixing it mimu_love_heart

solemn wharf
#

Thank you again.

sturdy swan
cobalt sleet
solemn wharf
#

I believe they must have a solution.

cobalt sleet
#

The test during setup is not required

#

That's why I'm asking

solemn wharf
#

Test and votes both aren't working.

cobalt sleet
#

Ok. Looks like a config error on your end.

#

But just fyi the test during setup isn't required

solemn wharf
#

Maybe, I already posted for help there.

sturdy swan
#

test isn't working as in it's not sending anything or the vote isn't being registered whatsoever

long ferry
#

If making a test or actual vote does not work, that issue is very likely related to their end

solemn wharf
#

Yeah, that is what I'm thinking.

#

Vote Tracker bot has the issue.

sturdy swan
#

i tested mine to be sure, and as you can see above, it's working fine

cobalt sleet
#

Yes the test webhook not working is an issue on Vote Tracker's end. However, they confirmed it's not necessary to do it, and normal votes should work fine if you've entered the correct details.

solemn wharf
#

Yeah, the thing is both isn't working.

stoic socket
#

Try configuring it again ^

#

my Vote Tracker server is working rn

solemn wharf
#

My issue is not stuck with test votes

solemn wharf
stoic socket
#

Try reconfiguring it then

solemn wharf
#

I already did twice.

cobalt sleet
#

Yeah we can't help with that unfortunately. You'll have to reach out to Vote Tracker support.

stoic socket
#

I shared server link before ^

solemn wharf
#

I'm already conversing with them regarding the issue.

#

And again thank you very much for your time.

zinc isle
#

@fluid birch is the issue in the top.gg is still there?

stoic socket
#

Which issue KEKW

sturdy swan
zinc isle
long ferry
#

id

sturdy swan
zinc isle
long ferry
#

Am handling it, no need to

zinc isle
long ferry
#

What's the id

stoic socket
#

894526859667197974

zinc isle
#

lemme send

long ferry
#

Approved in November, the search issue was fixed after somewhat then

stoic socket
#

It does come up

long ferry
#

Make an edit and see if it shows up

zinc isle
sturdy swan
#

read pins

stoic socket
#

You've changed the profile picture, and you need to refresh data but the button to do so is broken (how tf is it still broken)

agile prism
#

How long does it take to test a bot.?

#

Ok

#

Thx

pastel glade
#

@thick wren senin intikamını alicam

#

Sn beni banlarsın ya

stoic socket
wild zenith
#

is it possible to cancel a revoke a pending invite to a team?

hardy perch
#

What r vote credits

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

long ferry
#

or that

#

Well bit outdated

hardy perch
#

O

sturdy swan
#

why my bot logo is not updating on website

long ferry
#

read pins

stoic socket
#

is the site being slow for anyone else

#

or is my wifi playing games today

sturdy swan
#

when button will we fixed

gloomy shell
#

there is no ETA.

sturdy swan
#

damm

muted willow
#

Hi there
So there's a bot on top.gg that is sending Discord Nitro scam messages; is there a way I can report it for you to quickly take actions on it instead of reporting it on the site itself?

long ferry
#

feel free to contact me with the id and a screenshot of it

muted willow
#

sure

sturdy swan
gloomy shell
#

we cannot

#

you have to wait until the button is fixed.

sturdy swan
#

ok buddy 😕

gloomy shell
broken pulsar
#

I have this, what happens if I claim and will I lose it if I leave it there?

tacit vapor
#

hello

long ferry
#

they expire after a month if not redeemed

#

same with when redeeming

tacit vapor
#

it's been days since i applied still no answer

gloomy shell
#

it taeks 2+ weeks right now

wild zenith
#

howdy hope and mrs xiuh,
is it still possible to use the old version of the site?

gloomy shell
#

to hear a response for your bot

#

i do not believe so

wild zenith
#

feck

gloomy shell
#

the "beta" is no longer a beta and all users have it

broken pulsar
#

So I redeemed $15, can I spend that on ad auctions?

gloomy shell
#

yes you can

wheat lily
#

If I have the "Bot developer" role on an account where I own a bot on top.gg but use this account as my main account, is it possible to get that role on this account as well?

gloomy shell
#

Your account would have to own a bot on the site- so your other account could add the bot to a team and then add this account to the team as well

wheat lily
sinful magnet
#

hiya, i just have a question...so i recently added the bot to a server and got it up and running however when i go to my profile it says the bot is not added to the server and cant edit or anything. any reason for this?

broken pulsar
#

I won't be charged at all if I had credit from my votes right?

long ferry
#

correct, use your credits first before paying actual money

#

if your credits will clear your entire bid, then you wont be required to pay

broken pulsar
wheat lily
#

(sorry for ping)

gloomy shell
#

this is because the refresh data button (that you would normally press to refresh the bot pfp and name) is not currently working

#

it should be fixed soon UwU

wheat lily
#

Oh

#

Okay

#

thx

long ferry
#

clear cache

#

are you the owner of that server (aka ownership on the server)

sinful magnet
#

no

#

i am staff

long ferry
#

only the owner can make changes, ask the owner to add you to a team to allow editing

sinful magnet
#

i'm the one who got it up and running so it says im a creator

long ferry
#

Only the owner can make changes, you own the listing but cannot make edits

sinful magnet
#

okay thankyou

#

meghan moment right there 😅

feral echo
#

are widgets broken?

lime trench
#

Can we have an announcements role so I dont get pinged twice a week from this server?

stoic socket
#

The pings are only for the events that have been happening recently. There likely won't be any for a while. In the meantime, just disable pings from this server

calm dagger
#

Hey idk wht is happening, i reset my phone, now when i installed discord, i voted two server on topgg , but i am not getting voter roles automatically

#

After i click the link again it says you voted already

long ferry
#

"getting voter roles"

That might be related to the server you're trying to vote for

#

we cannot help with that, ask the server to check if they have properly set it up

calm dagger
#

Nah its only happening with me , i try to vote any server in last hour

#

Its ok ty

viscid nimbus
#

Y’all can someone teach me how to develop my own bot?

white thunder
#

how to delete my bot? I want to resubmit it. Edit: Found the button in creator controls.

shut copper
#

my bot profile picture isnt showing up

prisma kelp
#

Check pin

shut copper
#

ok

stoic socket
shut copper
#

ok

#

how long will it be like that for?

#

sigh

teal ivy
#

lol

fluid birch
#

That’s illegal and not welcome here

teal ivy
#

ah ok

livid agate
#

Does anyone know how I can access the High Seas update on console?

long ferry
#

are you on the right server?

livid agate
#

my bad

#

i thiught this was the trailmakers development server

sturdy swan
#

13 days ?!

#

Why 😭

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

sturdy swan
long ferry
#

queue times change

sturdy swan
stoic socket
#

please make it so that the placeholder server on the preview bit doesn't take you anywhere

#

i just lost all my progress on my bot submission pain

shut copper
stoic socket
shut copper
#

does it only not show up for me or everyone that veiws the profile

thorny orchid
#

how do i know if my bot gets accepted or not

gloomy shell
#

-notified

wild stoneBOT
#

If your bot is approved:
You'll get a DM from @wild stone and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

shut copper
#

how come i got mine from @hidden root

gloomy shell
#

It used to be watcher

full sequoia
#

How long is the cache for team pages? I got added to a team but I'm not showing up on the page. nvm it fixed itself

shut copper
lyric nacelle
#

why is there two of the same bot in my profile ?

#

(the first bot is approved)

sturdy swan
#

hey, there's someone sending really wierd stuff in my DM's from this server.

#

don't really wanna mass ping admins

#

@cyan palm (forgot to type before sending) can I dm u about this?

#

they are sending (supposed) deepweb stuff

shut copper
#

can u delete reviews?

stoic socket
shut copper
#

hm

long ferry
#

if they're breaking our review guidelines that is

#

-guidelines

shut copper
#

Support Server Link

The Top.gg link for the main community associated with your bot.

optional

#

what is this

long ferry
#

your discord support server where you'd provide support for your bot

shut copper
#

Support URL

People might have many questions about your bot, make sure you can answer them!

optional

#

whats this then

long ferry
#

the support server link is your support server on top.gg and support url is your discord server

#

as the placeholder might suggest

shut copper
#

im cofused

#

how do you get a support server on top.gg

long ferry
#

you can then associate that support server with your bot

shut copper
#

ohhhh

#

makes sense

daring moth
#

Umm so can anyone point me to documentation about credits ?

#

I went in votes page of edit server and there were 15$ which I redeemed , now I dunno where it went and what to do with it

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

stoic socket
#

@gloomy shell

#

ads angery

gloomy shell
#

@sturdy swan no advertisements here.

#

-b 816338939916189726 ads after being warned.

wild stoneBOT
#

upvote Leon (Apex)#2358 was successfully ban

uncut iris
#

Are there any current problems with Bot Abvatars?

long ferry
#

read pins

uncut iris
long ferry
#

avatars may not load, refreshing them does not work

daring moth
daring moth
#

Umm why are these 6 slots empty ?

long ferry
#

these are not biddable slots

#

thats just a representation of how auctions might look like

#

though thats outdated anyways as the listing isn't oriented like that anymore

daring moth
#

so biddable slots are 2

long ferry
#

yes

#

basically like this

daring moth
long ferry
#

Redesign reasons

daring moth
#

Can I see current bids ?

long ferry
#

you should see them on the same page you're on on the right side

#

also in #bids for all bids

daring moth
#

Woah I saw one guy bidding 100$ so how come current leaderboard has people with only 40$/30$ bids if people bid that high ?

long ferry
#

thats related to the current tag you're on

#

select a different tag by choosing a different one from the dropdown

daring moth
#

One more thing

#

Here it shows 1 bidding in top left

#

How to get that value ?

#

Because at right it shows 2 bids for current week

long ferry
#

thats related to how many people are viewing that certain tag ready to bid

daring moth
#

So for now only 1 guy has bid for next week?

long ferry
#

Thats not what that means

#

that means how many people are currently viewing the page

daring moth
#

Ohh and on right it shows bids placed for next week ?

long ferry
daring moth
#

Yeah I read that already when you sent the link earlier 😅

daring moth
long ferry
#

only a few tags are currently set to CPM bidding for testing

#

though that tag you're on is cpm bidding based as you can see by the impressions

daring moth
#

Ohh so in this case the 2nd bid is 30$ and I also bid that amount, which one will win ?

long ferry
daring moth
#

Nah I know for CPM

#

I was asking for normal one

#

Like you told in Anime Tag CPM bidding is not enabled, so in that case for same bid who wins

#

CPM method I understood

long ferry
#

Then the 2 highest bidder each slot

#

so for example the highest bidder would get the first slot, the second highest the second

daring moth
long ferry
#

Yeah thats something I dont understand to this day, iirc the one who bid first?

daring moth
#

ohh thanks

lime mason
#

hi, where can I report a bug?

stoic socket
#

Just to check incase its been reported already

lime mason
#

a bug from the page

stoic socket
#

Like what issue is happening

lime mason
#

when I switch accounts, and I click on profile, it redirects me to the other profile

long ferry
#

caching related

#

clear your cache on that profile

sand roost
#

am i right?

long ferry
#

Yes.

frosty siren
#

hello are the announcements broken on the website?

gloomy shell
#

They take a few minutes to show on the page due to vaching

#

Caching*

frosty siren
#

alright thanks i will check back in a bit

sturdy swan
#

Hello, I am trying to add a bot to the site, I constantly press the button, but it does not send.

#

<@&695153281105920070>

gloomy shell
#

Please do not ping an entire role for assistance.

#

Check and make sure there are no errors on any part of the submission

#

Red text underneath any box

sturdy swan
gloomy shell
#

Do you have any tags on your bot?

sturdy swan
gloomy shell
#

Your tag is too long

#

You need to make those each their own tag

#

Right now it's just one

sturdy swan
gloomy shell
#

It currently is just one tag right now

#

I think you hit enter after every one to make them seperate

sturdy swan
sturdy swan
gloomy shell
#

Then don't submit any tags and see if it works

#

You can edit it to add tags layer

#

Later*

sturdy swan
gloomy shell
#

Then something else must not be right

sturdy swan
north haven
#

can someone help me?

#

why i cant see my profile image in top.gg?

#

i did add profile image

gloomy shell
north haven
#

help

sturdy swan
gloomy shell
#

Yes, like the server is added to top.gg and published on our site.

sturdy swan
#

I didn't add

gloomy shell
#

Then remove the support server and try to submit

sturdy swan
gloomy shell
#

Alright, awesome. Right now it takes 2-3 weeks or more

sturdy swan
gloomy shell
#

You're very welcome.

sturdy swan
north haven
#

now, can someone helpp me??

sturdy swan
#

does a problem occur

north haven
#

why i cant see my profile image in top.gg web?

gloomy shell
#

@north haven your profile image or a bot profile image?

gloomy shell
#

The bot profile image is because of an issue with our refresh data button

north haven
#

....ok...

gloomy shell
#

For your profile itself you should be able to log out and log back in again to fix it

sturdy swan
gloomy shell
#

There is a log out button on the profile drop down @north haven

stoic socket
north haven
north haven
north haven
gloomy shell
#

Try clearing your browser cache

#

-cacheclear

wild stoneBOT
north haven
#

....

#

that would clear all my thing

#

even discord

#

i am using microsoft

#

and the option of all website is the same

long ferry
#

Clearing your cache should only clear it on the site you're on

#

unless you have to resort to the other options

north haven
long ferry
#

then you likely cleared everything than just using ctrl+f5

north haven
#

and i have to unistall microsoft and reinstall

long ferry
#

Am pretty sure clearing cache does not require you to reinstall microsoft(?)

north haven
long ferry
#

yeah thats not what clear cache does

north haven
# wild stone

i try using but i press setting it teleport me to the owner page

north haven
long ferry
#

It refreshed the site but not the window

#

otherwise am not sure what kind of device you're on

north haven
north haven
long ferry
#

then try checking back later

north haven
#

does the top.gg web always refresh the page?

long ferry
#

If you open a new page, it will either load it from top.gg or use a cached version of that page

north haven
winged wave
#

A

#

Where can I report for

#

Users/Self Bots who are in this server & dm people fishermen links

mortal wing
#

ID and screenshot

winged wave
#

I have the screenshots with me

#

Idk the channel where I should send it

mortal wing
#

Put it here or dm @long ferry

winged wave
#

A small proof that this guy belongs to this server.

long ferry
#

id

winged wave
#

Just a ssc

#

Sec*

#

919079663513530408

#

Here

#

His/Her id

winged wave
long ferry
#

-b 919079663513530408 card scam ads in dms

wild stoneBOT
#

upvote dana <3#1951 was successfully ban

hearty pebble
#

I submitted the bot the day before yesterday how long does it take to verify?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here Currently not functional.

sturdy swan
#

ok so my old account got deleted and my bot is on top.gg. is there any way i can like transfer the ownership on the top.gg profile for the bot?

#

i can also prove that this bot is mine

#

826624134816858143 is the bot id

mortal wing
#

DM a mod with proof

sturdy swan
mortal wing
#

DM a mod

sturdy swan
mortal wing
#

No problem, all good!

maiden marlin
#

is there a way to delete comments bc someone botted my server and I dont want to get banned

#

And I created it maybe 2 hours ago

mortal wing
#

Report it

#

And then staff will review it

#

No eta on how long it would take tp get it down

lethal fable
#

I sent a bot for monitoring 4-5 days ago. It has not yet been tested. Cause?

sturdy swan
#

wait more

lethal fable
#

Okay.

trim crest
#

i was searching for couple of minutes but can't find invite link to top gg bot, where i can find it?

nvm found it

steady spire
#

Do we get notified or something when the bot we submit is approved?

west barn
timber wolf
#

when will my bot be tested?

stoic socket
prime minnow
#

Uhm, can any staff change my name to default plz.

timber wolf
stoic socket
#

And queue is around 2 weeks or more atm

stoic socket
prime minnow
#

Thanks

simple token
#

Is top.gg still hiring bot reviewers?

cobalt sleet
#

Yep!

simple token
#

I applied when they came out 😉

cobalt sleet
#

-apps

wild stoneBOT
#

Interested in becoming a Bot Reviewer? Feel free to apply [here](#announcements message).
Please note that you have to be 18+ to apply.
Bot Reviewer is a stepping stone to Moderator, if you want to be a Moderator you must first apply and be a Bot Reviewer.

sturdy swan
simple token
#

Hypothetically, if I were to be accepted .... Would I get an email stating I did?

cobalt sleet
#

We'd reach out through a DM

sturdy swan
#

its been 1 week hmm

cobalt sleet
#

Queue time is currently 2 weeks or more

sturdy swan
#

ok

desert seal
#

.

sturdy swan
#

Can i get someone to support me

stoic socket
sturdy swan
#

I go to the site and log out of my account, but it throws me back to my old account.

#

<@&695153281105920070>

cobalt sleet
#

Please don't ping roles. Clear your cache after logging out.

thorny orchid
#

whats the period of time we have to wait for the acception or decline dm for our bot?

gloomy shell
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

thorny orchid
#

ty

west minnow
#

EN текст

plush talon
#

why i cant add a discord server?

stoic socket
long ferry
#

there's not, no

idle solar
#

I’m a bot developer but the account that has the bot developer role on and the bot is still on top.gg but my user that is the bot developer well i got 2FA locked out and Discord wont remove it due to privacy reasons so I had to make a new account witch makes it hard to submit my bot on this new account as the other bot is still on top.gg but i dont have any access to it my old user is still owner username and tag is Unknown User#2486 but as I said I got locked out by 2FA so had to make a new account I wanted to inform you to see if you could help update it to the new bot with the same code to top.gg?

idle solar
stoic socket
stoic socket
#

Then if you can prove by a status change or eval command then you can have it deleted and resubmit it

mortal wing
#

If you only wanna transfer ownership, and not add a new bot. Just dm any mod

idle solar
#

DMs are closed

mortal wing
stoic socket
#

DMs aren’t closed

mortal wing
#

Your dms are closed

stoic socket
#

You’re privacy settings are incorrectly configured

idle solar
#

Actually it wont let me send messages to mod

plush talon
stoic socket
gloomy shell
#

Yep feel free to dm me, my dms are open

idle solar
#

Ok

stoic socket
chilly lion
#

-help

chilly lion
stoic socket
stoic socket
chilly lion
stoic socket
#

What page is giving you a 404 error

stoic socket
#

Have you added it?

chilly lion
#

my bot got like this too

chilly lion
stoic socket
#

Like published it using the site?

chilly lion
#

@stoic socket and... my bot too, it's pretty long now

stoic socket
#

@long ferry am getting the issue too, it’s listed on their profile but inaccessible

stoic socket
long ferry
#

id?

stoic socket
#

782126856480096256

long ferry
stoic socket
#

It’s listed on their profile

long ferry
#

thats a known issue

stoic socket
#

Unless the sites broken and retuning incorrect ids

#

Ah ok

long ferry
#

edit should be accessible

chilly lion
long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

stoic socket
#

You’ve submitted it

#

So it’s in queue

chilly lion
long ferry
#

no

#

submitted 9 days ago

chilly lion
long ferry
#

getting your bot declined resets your position

chilly lion
#

no wai

#

oh no ;-;

north haven
stoic socket
#

Which aspect

north haven
#

when i want to see my profile i click it and it went please login, i was like i already login and it ask me to login again, i try to use ctrl+f5 dont work

stoic socket
#

Try accessing via URL instead

#

It does log you in

long ferry
#

try a different browser then

stoic socket
#

Oop sorry if you answered already hope, my wifi died

north haven
north haven
mortal wing
#

what

onyx vapor
#

my bot has been on verification for almost 3 weeks...

#

it hasnt been declined to

gloomy shell
#

You submitted on the 6th and it's currently the 19th meaning it's been 13 days.

onyx vapor
#

ok 2 weeks*

gloomy shell
#

The current wait time is 2 weeks or more, so you are fine.

onyx vapor
#

oof ok

ionic lintel
#

what are the bot search results sorted by? because from what I can tell they're neither sorted by votes nor by average rate nor by server count nor by name nor by id or anything

mortal wing
#

Buggy atm

prisma kelp
#

it's been 2+ weeks now still waiting

mortal wing
#

Just be patient

prisma kelp
#

that's the only option left now

muted lily
#

I find a Server only with the Link why can't I find it in the Searchbar?

gloomy shell
#

Servers take a few days after submission to show in search results, after that they may be sorted by votes n members

muted lily
gloomy shell
#

Those are cached, they take a bit to update server side

jade igloo
#

So, if my not is already in 100 servers, (under verification), how can I let top.gg test it because top.gg may have the problem adding the bot to evaluate.

gloomy shell
#

If we cannot invite your bot to test it, it will be declined

#

So you'll either need to wait or make sure it's only in 99

jade igloo
#

Is there any suggestion to make it 99?

#

Kick my server I got it

wooden granite
#

Hello There !
I'm Anas Rayyan.

I'm Add My Music Bot in top.gg but it's not approved yet. So What i'm do now ?

wooden granite
sturdy swan
wooden granite
#

Ohh

#

Thank You

subtle night
#

Heyy, I have a problem, I have a domaine name. What I have to write here?

long ferry
#

the webhook url of your webserver that is supposed to receive these

subtle night
long ferry
#

check your webserver configuration then

subtle night
stoic socket
#

What webserver do you use?

subtle night
#

i don't understand when you say 'webserver', you means nginx or apache ?

stoic socket
#

What are you hosting the webhook with

subtle night
#

I don't have webhook

stoic socket
#

And if you visit your webhook url in your browser, what do you see?

subtle night
#

on my vps

subtle night
#

and it worked

stoic socket
#

what are you hosting on now if you moved from your VPS?

subtle night
#

no, my bot is on my VPS

#

How I create a webhook url @stoic socket ?

stoic socket
subtle night
#

ok

loud ocean
gloomy shell
#

You have to use an image less than 64kb

#

But ask further in #auctions-support

sturdy swan
#

My bot took 14 days until now

#

Why all this time?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

long ferry
#

queue times change

sturdy swan
long ferry
#

Queue times change

sturdy swan
#

Ok thanks

#

2 weeks

umbral rampart
#

I have $15 ad credit but I don't know how to use it

tranquil mountain
long ferry
#

clear your cache on the delete page

tranquil mountain
#

i tried

long ferry
#

id

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

tranquil mountain
long ferry
#

was deleted by @broken mesa

umbral rampart
long ferry
#

thats related to creating a product

ancient trail
#

is there something wrong with pfps of bot not showing up on pages

gloomy shell
#

Yes, check the latest pin

umbral rampart
wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here to learn more and here to participate.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits **first **and then pay the rest with the supported payment providers

If you wish to read more about auctions, check out our support articles about auctions.

long ferry
#

-credits

ancient trail
long ferry
#

it is only usable in auctions

umbral rampart
#

thx

long ferry
#

try again in 30 minutes or so

tranquil mountain
#

iok

#

ok

humble gust
#

Announcement didnt work, wait longer or try again?

calm inlet
#

We have a server page on top.gg but when we go to profile and try to edit it shows add the bot to server and not view or edit

#

We kicked and redo but it's same

lyric umbra
gloomy shell
gloomy shell
wild stoneBOT
#

@lyric umbra

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

calm inlet
gloomy shell
#

Only the owner of the server can edit it. You can have the owner create a team on top.gg and move the server to the team and then invite the head mod to the team as well to allow them to edit it c_thumbsup

calm inlet
#

Ok

lyric umbra
gloomy shell
#

You're welcome!

digital stone
#

Hey, how can I add another person to this ?

long ferry
#

you cant

#

you can only create a team and have the team appear there

digital stone
#

Okay

summer storm
#

how can i move a bot off a team

mortal wing
summer storm
#

move off a team

#

not move to a team

mortal wing
#

oh

gloomy shell
#

There should be a transfer button still iirc

summer storm
#

on the bot edit page?

gloomy shell
#

Yeah

summer storm
#

when i click on the team dropdown, nothing shows up - ping me if someone can help, ty

sturdy swan
#

I've been waiting for a long tim

mortal wing
#

Theres no eta

#

you just have to be patient

#

unles it really really breaks the rules by ike botting then they will remove it

#

i think dont get me right

#

but as of now you have to wait

sand roost
#

Before you ask questions: clear your cache. If it doesn't work after, feel free to ask (pin)

sturdy swan
long ferry
#

the review was created almost a month ago

#

so that doesnt make sense

#

theres no eta on review reports, be patient

abstract vigil
#

How do I use the topgg package in my bot @long ferry

long ferry
abstract vigil
#

Code?

long ferry
#

Read the docs

abstract vigil
#

I'm

#

tryin to look for it

#

Found it @long ferry

#
const express = require("express")

const app = express()

const webhook = new Topgg.Webhook("your webhook auth")

app.post("/dblwebhook", webhook.listener(vote => {
  // vote will be your vote object, e.g
  console.log(vote.user) // 395526710101278721 < user who voted\

  // You can also throw an error to the listener callback in order to resend the webhook after a few seconds
}))

app.listen(80)```
zinc oracle
abstract vigil
#

Ok

prisma kelp
#

how to get website on description

long ferry
#

Iframe

prisma kelp
#

?

stoic socket
#

Iframe it

prisma kelp
#

how

stoic socket
#

<iframe src="website url"> </iframe>

prisma kelp
#

ohk

#

thanks

prisma kelp
#

right

stoic socket
#

yeah

ruby swift
#

Can I put a giveaway server up as long as it's not free nitro.

long ferry
#

Giveaway servers are fine in general, as long as it isn't related to inviting users to get a Higher chance

ruby swift
#

Ok

#

Thanks

coarse bough
#

where did the msg with all the auction info go

#

I thought there was a channel somewhere

stoic socket
coarse bough
#

oh

#

do you know what time the ads go up after you win the auction?

gloomy shell
#

-auctionstime

#

-auctionstimes

#

bruh what was it

coarse bough
#

lol

gloomy shell
#

someone removed the tag 😠

#

What's the timeline?
Tuesday 19:00 UTC: Bidding starts
Monday 19:00-21:00 UTC: Bidding ends*
Tuesday 07:00 UTC: Payment deadline
Tuesday 19:00 UTC: Runner-up payment deadline; ads go live

coarse bough
#

ty :3

gloomy shell
#

yw!

long ferry
#

the support docs has it though

sly geyser
#

how can i refresh my bot's profile picture?

#

i changed it like 3 or 4 months back and its like this since then

#

if there any way for me to change it in the dashboard or yall will have to change it for me

mortal wing
#

That is a known issue

#

read pins.

sly geyser
mortal wing
#

ofc!

sturdy swan
mortal wing
sturdy swan
#

does putting an iframe in long description require me to write 300 characters

mortal wing
#

No

#

You can comment it out

sturdy swan
#

what

#

oh

mortal wing
#

<!--yourmom-->

sturdy swan
#
<iframe src="ur mom"></iframe>
<!-- ATTENTION CITIZEN! 市民请注意! This is the Central Intelligents of the Chinese Communist Party. () 您的 Internet 浏览器历史记录和活动引起了我们的注意。 因此,您的个人资料中的 15 ( -15 Social Credits) 个社会积分将打折。 DO NOT DO THIS AGAIN! 不要再这样做! If you not hesitate, more Social Credits ( - Social Credits )will be discounted from your profile, resulting in the lowering of ration supplies. (由人民供应部重新分配 CCP) You'll also be sent into a re-education camp in the Xinjiang Uyghur Autonomous Zone. 如果您毫不犹豫,更多的社会信用将从您的个人资料中打折,从而导致口粮供应减少。 您还将被送到新疆维吾尔自治区的再教育营。 为党争光! Glory to the CCP! -->
mortal wing
#

Indeed

sturdy swan
#

is this okay

dapper trench
#

"Refresh Data" button isn't working?

mortal wing
#

Nope

dapper trench
#

It is or it is not?

mortal wing
#

It is broken.

#

Will take some to fix again.

dapper trench
#

I see

unreal lily
#

my bot's avatar is not coming

mortal wing
#

Known issue

#

the refresh data is currently broken

#

There is no eta for the fix as of now

sturdy swan
#

How to rate a bot?

#

if i want to re submit my bot to top.gg how would i do so cause when im trying to re add it or re submit it its stating its already been submited to top.gg

calm inlet
#

i am trying to edit server but the server is in the group but still shows this

wet mauve
#

Hi any idea what's the current queue time if I submit bot now?

sullen zealot
#

Is it possible to remove a bot from a team?

echo lake
#

Will the refresh data button work again at all.

restive solar
#

@real laurel

mortal wing
#

?

#

Why'd you ping neko

mortal wing
restive solar
#

Nothing, cause i couldn't find em cause I want to dm him.

mortal wing
#

right okay

echo lake
mortal wing
#

its Christmas break soo

echo lake
#

Ha

mortal wing
#

Their gettign ready for that so just be patient

echo lake
#

It is annoying. Since my bot is on Top.gg the data is wrong.

mortal wing
wet mauve
mortal wing
#

Why would I know lol

#

The staff have their break and are gonna be busy

#

and no eta for the fix

wet mauve
#

Hm Okay

uncut iris
#

I can not edit my bot

long ferry
#

What tells you you can't

sturdy swan
#

What bots can i use for uploading a server design to another server

mortal wing
#

No need for a bot

#

just a discord feature

cerulean chasm
#

is it normal ?

uncut iris
long ferry
mortal wing
#

Yea pretty sure backgroudns have provlems

#

even happened to someone else

uncut iris
#

But I have to change my Invite

mortal wing
#

What

#

Just delete that image

#

then change your invite

uncut iris
#

I wanted to change my invite. When I press save the following appears

uncut iris
long ferry
long ferry
#

Imgur says it's a webp

mortal wing
#

Ohh

long ferry
#

Which isn't supported

mortal wing
#

ohhh good to know

long ferry
#

Also isn't a direct image

uncut iris
#

@long ferry When I download the image it is also a png

frail barn
#

Has someone looked into the issue that one can't access the helpdesk portal / the tickets? It still persists.

long ferry
#

https://i.imgur.com/8Nqim1D.png that's your Imgur url

sturdy swan
# mortal wing Templates exist

No like how to copy and paste the disgn of one server to other.... cause making template would require to make a new server

long ferry
#

-how2search

wild stoneBOT
#

To find a bot that you need, please try searching the main feature you need on our website. You may have to refine your search term, but with just a little effort, you can find the bot you need. If you still haven't found a bot that suits your needs, then try searching Google for it.

uncut iris
long ferry
#

Use the URL I sent

#

In your image field on your bot

uncut iris
#

Oh Thank you Like

rain kestrel
#

it does not show that my bot has a pfp

stoic socket
#

Usually you would refresh data, but the button to do so is broken

rain kestrel
#

already did

#

did not change anything

mortal wing
#

Read carefully!

#

but the button to do so is broken

rain kestrel
#

o okay

#

well then, what can I do?

mortal wing
#

Nothing atm

#

just wait till the issue is resolved

#

might take a while.

sturdy swan
#

How to rate a bot

stoic socket
sturdy swan
#

how to remove a bot from top.gg?

#

well there isn't

stoic socket
#

hi

#

oh

#

its on the bot page

#

under "Creator Controls"

sturdy swan
#

i found it thanks

mortal wing
#

no

#

Its like under edit

#

or under refresh data

umbral rampart
#

The $15 credit I earned with 100 votes is now 0. But I didn't spend it?

#

yes

#

It's ridiculous.. I hadn't spent it yet, I was saving up

mortal wing
#

Yea saving up doesnt work

umbral rampart
#

I wish I had known beforehand. Due to the conditions of our country, the dollar is quite expensive.

#

I can't afford to participate in auctions.

long ferry
#

Which was also mentioned on the credits thing I sent

umbral rampart
#

I couldn't see ;(

mortal wing
#

happens

eternal knot
#

Will SCSS work for the long description on a bot page?

ripe python
#

how do you get the bot developer role?

mortal wing
ripe python
#

bruh i had one and i deleted it

#

cuz it got closed

#

ok thx for help

reef falcon
#

when my bot verify??

#

i already waited 5 weeks ago

stoic socket
#

2 weeks or more

reef falcon
#

which

stoic socket
#

it was declined on 12th for being offline

reef falcon
#

lol

stoic socket
reef falcon
#

idk i didnot got ping

vast remnant
#

Hello Why can't I put my bot on the site?

reef falcon
#

i didn't got ping

#

there

#

oo okie

dense blaze
#

k

mortal wing
#

just sorting is broken

#

in general for bots and servers

#

sorting isnt accurate

dense blaze
#

but shouldnt it be like that?
its legit "top servers"

#

so top voted servers

vast remnant
#

Hello Why can't I put my bot on the site?

mortal wing
#

What did you clck

vast remnant
stoic socket
#

^

#

Also @vast remnant, use a real browser

sturdy swan
#

hey i have been waiting like 2+ weeks for my bot to get verified?

long ferry
#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

sturdy swan
#

Verified or approved 😂😂

sturdy swan
sturdy swan
#

😂😂 np

vague sun
#

Hiya, I can't add my server on the site

#

Anyone able to guide me through please?

sturdy swan
sturdy swan
vague sun
#

I just get this

sturdy swan
#

try refreshing servers

vague sun
#

Did this already

sturdy swan
#

or try logging out and logging back in

vague sun
#

Okay will try

sturdy swan
#

Do u have prms?

stoic socket
#

@vague sun invite the bot

vague sun
#

Yes, I just had to log out and back in

#

Fixed now

#

thanks guys!

stoic socket
#

good

sturdy swan
plain lantern
#

hellow

#

how long does it take for a bot to get accepted/denied

#

-upto

#

?

sturdy swan
#

-upto

#

may only be for staff idk

stoic socket
#

Luca is Staff only

sturdy swan
plain lantern
#

this right?

stoic socket
#

Current wait time is 2 weeks or more

sturdy swan
plain lantern
#

aight

feral frost
#

I saw that there was a hackathon at Top.gg and it ended 2 days ago. I was unable to find where the starting of the hackathon had been posted. Could you please direct me there cuz I was wondering why I hadn't noticed

stoic socket
pallid mesa
#

hello gringos, i'm brazilian and i have problems to use bot shine

stoic socket
torpid vigil
stoic socket
torpid vigil
#

oh, ok

oak ginkgo
#

Does the refresh button work now for bot pfp

stoic socket
#

Nope

oak ginkgo
#

Daym

primal dawn
#

How to add reddit with discord

#

So I can post some images in a particular channel

azure anchor
primal dawn
azure anchor
#

i am on it

#

@primal dawn

primal dawn
#

Ok

#

@azure anchor choose the 3 doots

#

Then choose add bot to discord

azure anchor
#

its not there

mint pawn
#

click add

fallen lily
#

is there any way you can delete your bots/servers from top.gg?

azure anchor
mint pawn
#

then click discord bot...

azure anchor
#

where?

#

@mint pawn

mint pawn
azure anchor
#

i did-

#

it wont show my servers

mint pawn
azure anchor
#

ty

mint pawn
#

this I guess?

azure anchor
#

mhm

#

ty

weak elbow
#

@cedar wind

#

@long ferry

#

mods

#

bruh

#

918992750559510558

#

@cobalt sleet

long ferry
#

Can you like

#

Not ping every single staff member

#

-b 918992750559510558 DM scam ads

wild stoneBOT
#

upvote LooseSea#9281 was successfully ban

long ferry
#

One ping is good enough thank you

idle solar
#

Hay I want to add the top.gg bot to my server to put it on top.gg but the website is not showing the option to everything is blank

long ferry
#

Clear cache and cookies, try a different browser

idle solar
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Ok

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It worked thanks

idle mortar
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why my bot can't be found?

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not in the search window and also not if you hit enter

long ferry
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Name?

idle mortar
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tickty

long ferry
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Make an edit on it and wait like an hour or so

idle mortar
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ok 3100worrythumbsup

sturdy swan
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Can I add the bot in this server?

long ferry
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We no longer add bots here

jolly spade
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Please help me
My bot was declined because math could be used to restart the bot but this ISN'T true it is using the mathjs library

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912462229327187978

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There is absolutely no eval

zinc oracle
jolly spade
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Oh I didn't know that

zinc oracle
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You need to add protections to use it without risk of crashing

jolly spade
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I think I'll better remove it

hidden hound
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hehehe how can I apply my bot to be in top.gg website?

zinc oracle
outer shuttle
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My bot is more than two weeks old and there is no response regarding my bot

hidden hound
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and how to get Bot Developer role

sturdy swan
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Ye but if u keep it offline it well be declined

sturdy swan
boreal plaza
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How long does the bot have to wait to accept?

sturdy swan
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2 week or so

sturdy swan
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just wait

outer shuttle
outer shuttle
sturdy swan
outer shuttle
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Okay

neat matrix
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i need support

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to help me setup my server on top.gg

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please ?

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the website is glitched on my pc