#support

1 messages · Page 574 of 1

sturdy ingot
#

Can someone help me with this please?

mortal wing
#
  1. It was a joke

  2. I didn’t know haven’t been on the site and the server for a while.

mortal wing
sturdy ingot
#

A ok

#

Thanks

sturdy swan
#

But my bot has not accepted yet

stoic socket
mortal wing
sturdy swan
#

hmmm okey

#

ty

mortal wing
#

Have a nice day

thorn shore
#

What is the average time to have the reviewal process of Discord Bots ?

thorn shore
#

Is it normal I don't see my waiting bot on my profile page ?

pliant mauve
#

yep

#

non-approved bots wont appear on your profile

thorn shore
#

okay, because before they appeared but only for the member who posted the bot. So I just asked the question

stoic socket
#

its werid

cinder laurel
#

Hi, I tried to add my server but it didn't work and just said "403 Forbidden". Is there a reason it says this and doesn't let me add it?

grand ravine
#

This channel is only for top.gg support

mortal wing
#

go to general

sleek valley
#

wait

#

wrong channel

#

sorry

hidden rootBOT
#

@cinder laurel

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

snow ravine
#

I can't add background url

pliant mauve
#

are you using the imgur link correctly?

cinder laurel
cobalt sleet
pliant mauve
cinder laurel
cobalt sleet
#

I don't think it was ever added

#

Pins are outdated tbh

cinder laurel
#

I guess so, any ideas on how to fix that?

snow ravine
snow ravine
zinc oracle
#

wrong link too

pliant mauve
#

mhm

zinc oracle
pliant mauve
#

it should look smth like that ^

zinc oracle
#

still, afaik its not currently working anyway

snow ravine
#

Okay

#

Thx

cinder laurel
weak willow
#

tho any idea when the website thingy will be fixed?

zinc oracle
cinder laurel
#

Hi, I tried to add my server but it didn't work and just said "403 Forbidden". Is there a reason it says this and doesn't let me add it?

weak willow
zinc oracle
cinder laurel
zinc oracle
weak willow
#

i see

#

oki

sturdy swan
#

my bot has been pending for like 2 weeks when will it be done?

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

tiny dragon
#

h

weak elbow
#

guys, my bot got added in a server with more than 1.5k bots. what should i do?

hidden rootBOT
#

@weak elbow

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

cobalt sleet
#

Dbl support

hidden rootBOT
#

@frosty pond

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

frosty pond
#

alalalal
thank uuu

white chasm
#

Ok

thorn shore
#

Does anyone can help ?

stoic socket
#

Known issue

thorn shore
#

okay, no fix yet ?

stoic socket
#

Nope

thorn shore
#

okay

brave sun
#

how can i accept a team invite?

#

nvm got it

novel socket
#

is the website fixed? so we can remove creators from the server creator tab?

long ferry
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

plucky condor
#

Hi

#

I need help, my bot is not approved yet. I see that msg 2 weeks

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

formal wedge
#

Who can I talk to about my server page not showing up and giving a 404 error

long ferry
#

you need to add it first, make sure you're logged in, then go to https://top.gg/servers/replacewithserverid/edit

plucky condor
long ferry
#

I meant @formal wedge with that

plucky condor
long ferry
#

Read the message above

formal wedge
#

When you vote it goes to 403

#

404

#

Clicking join also does it

long ferry
#

Clear your cache

#

Works for ne

#

Me

formal wedge
#

What about the join

night sky
#

help

#

slug length must be less than or equal to 25 characters long

#

what is slug?

long ferry
#

clear cache and refresh

night sky
#

Your application is not public

long ferry
#

try it again later

night sky
long ferry
#

dblcacheclear

hidden rootBOT
night sky
formal kestrel
#

Guys anyone can check my bot ?

stoic socket
#

when did you submit it

#

its around a 14 day wait atm to get it reviewed @formal kestrel

severe totem
#

Damn

cyan flint
silent charm
#

Hello,
My Discord bot approval was declined because the bot was in Top.gg, so the number of guilds have increased very quickly (like 70 servers in 2 days)
What I can do ?
Thanks

cyan flint
#

dbl notdiscord

hidden rootBOT
rare spade
#

What’s about the certified bots Programm?

stoic socket
#

they don't accept new bots anymore

#

thats why certified bots aren't shown on the site anymore

rare spade
#

Will they accept new bots any time later?

silent charm
stoic socket
#

they are getting rid of it

wicked galleon
#

Which is the bot ad, is it paid?

gleaming void
#

When they are gonna fix dbl issue

#

Bcz I can't found my bot on search results

#

So how the other users gonna find my bot

#

Top.gg was pretty much good before update

#

At least I can find bots but now I can't

#

Seriously I can't

long ferry
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

modest frost
#

Hello

sturdy swan
#

If you remove a server from top.gg and add it again, does stuff change? Such as all of the reviews being removed or vote count?

long ferry
#

reviews stay, vote count resets

delicate sorrel
#

how do i transfer a bot on top.gg

steady finch
#

There's really no eta.

prime cliff
#

@steady finch first sorry for this ping and i'm really sorry we have problem with Contabo Hosting they are idiots 2 weeks my bot is offline and now i'm angry when we are online and bot is working i will re-send again to preview my bot cuz you are right you need code grand to use my bot when i'm ready i will DM you about that

prime cliff
steady finch
#

^^ Dm me whenever you can c;

stoic socket
north blaze
#

bro im waiting over than 14 day what is this?

#

Elite Bot

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

north blaze
#

dblupto

long ferry
#

Read

neat shard
#

invalid CSRF on the website

fringe relic
#

Clear cache or disable script blocking plugins

neat shard
#

ty

worthy pier
#

Where can you leave website suggestions? 👀

pliant mauve
#

you can drop it there :)

worthy pier
#

thanks :)

thin palm
#

Can I talk to a moderator in dms about something really quickly?

stoic socket
thin palm
#

yeah, I can't

stoic socket
#

Oh?

thin palm
#

like you need to be friends with them or something

cobalt sleet
hidden rootBOT
#

@thin palm

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

thin palm
#

yep that's on

stoic socket
#

Try DM a different mod then

#

Or just send here

silent charm
#

i can't publish an announcement

cobalt sleet
#

That's a known issue right now. The team is aware and working on it. There's no ETA for a fix.

silent charm
#

ok thx

languid solar
#

how i can get this

#

password = my account password?

pliant mauve
primal dawn
#

Bro tf
I got 5 in a row

cobalt sleet
primal dawn
# cobalt sleet ID?

It's a scam link that is scamming ppl
My friends and e girl turned into botnets

cobalt sleet
#

Is that from an account that's in this server?

cobalt sleet
#

Dbl support

hidden rootBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

spare flame
#

eyyo just wondering what happens after bot is getting approved on topgg

grand ravine
#

it'll appear on the list

languid solar
#

Is voting by API against?

spare flame
#

anything else

grand ravine
grand ravine
#

I mean, you'll also be able to use voting api to receive events

#

but it's only that

spare flame
#

yea yea ik but isn't thr bot grtting added here I don't think so right

grand ravine
#

it isn't

#

not anymore

spare flame
#

ight

languid solar
#

I voted via api but is that allowed?

sturdy swan
languid solar
#

Reqeusts library

#

requests.post

grand ravine
#

u cant vote without going to voting page and clicking vote

#

EVEN if u could, it'd be only 1 vote and a huge risk of being banned

languid solar
#

Is voting by API against?

grand ravine
#

u just ignored everything I said

#

so tl;dr: it IS against rules, and physically IMPOSSIBLE without heavy hackerman stuff

languid solar
green dove
#

hi one of my server user said that they are "banned" from top.gg website, is there a way for them to appeal it?

rain verge
#

how do i join a friends team?

pale urchin
#

Fuck yous p(╬ Ò ‸ Ó)q

pliant mauve
pliant mauve
sturdy swan
#

hello. I am here to believe that something should be on my bacon bot inviting page so people can use the moderation bot

#

and also add it onto search

pliant mauve
sturdy swan
#

How can I add more creators to my project

#

I can't find any options

#

And I remember that there was an option though

green dove
pliant mauve
#

dbl team

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
sturdy swan
plush roost
#

Hi! What is that money for?

sturdy swan
#

Also why is the projects section in the team empty, and I can't even add a project

pliant mauve
uneven forge
#

Been getting this since yesterday when trying to vote for bots. I'm using opera gx on mobile. It used to work but randomly started showing that yesterday. Have tried changing passwords and logging in again

iron osprey
#

ping me if i know what happened odk

#

idk

pliant mauve
sturdy swan
#

the team doesn't appear though

#

and I can't add a project to the team as well

pliant mauve
sturdy swan
#

Still nothing

mild bear
#

Any mods to help me out🤔

tawdry grove
#

When I am editing description of my bot and saving it, it shows ‘Your form contained some validation error.’
Whats wrong?

mortal pivot
#

thats my current code right now, but i need to add the auth key, how i can do that?

#

can someone help me with that?

iron osprey
#

someone just ghostpinged me bruh

pliant mauve
#

dbl cacheclear

hidden rootBOT
pliant mauve
#

It was me, wrong message. Sorry

iron osprey
#

ok

sturdy swan
#

ok, just worked rn lol

#

now.. why I can't add projects to the team

mint escarp
#

Why does the top.gg API not detect bot servers?

#

And another thing, some bots get a server counter, how do I do that in mine?

mortal pivot
#

What is the full code for the Server count on Top.gg? because im struggeling a lot and only got errors

waxen oasis
#

Top gg don't work on my device

waxen oasis
#

@somber parcel

coral reef
#

Don't ping a community manager for this please

#

What's the issue here

#

What it looks like is a networking issue more than a issue on our end

waxen oasis
coral reef
#

I saw it

#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
waxen oasis
#

No not network issue

#

I have full net

coral reef
#

You may have a full network connection but that doesn't mean that the connection is going to work correctly and give you all the content sent from the site

waxen oasis
#

@coral reef I just want to vote dank memer to get daily and kno

coral reef
#

Do you want a direct link to their vote page to save you the trouble?

waxen oasis
#

@coral reef yes dm

coral reef
#

one sec

primal dawn
#

Is it possible to report someone to the mods by using specific emoji?

coral reef
#

Specific emoji?

sturdy swan
#

How do I add my project to the team

primal dawn
coral reef
#

Can you provide context?

#

Like reporting a emoji for being bad?

coral reef
primal dawn
#

For example if I react with ✅ my comment will be reported to the mods

coral reef
#

No that is not a thing

#

If you need to report someone in discord you can dm a moderator

sturdy swan
coral reef
#

if you need to report a bot or server you can use the button on the site

primal dawn
coral reef
#

It isn't done in here

primal dawn
sturdy swan
coral reef
#

on the /bot/BOTID/edit

sturdy swan
#

for some reason it doesn't do anything

coral reef
#

Click on it and it'll bring you to another page

sturdy swan
#

It doesn't .-.

coral reef
#

Go to https://top.gg/bot/BOT_ID/transfer

sturdy swan
#

I mean it does but "Transfer to team" doesn't do anything

coral reef
#

You need to select the team

sturdy swan
#

I did

coral reef
#

Re-select then press

#

It worked for me

sturdy swan
#

Okay now worked

#

ty

coral reef
#

Np

sturdy swan
#

Can I transfer team ownership?

coral reef
#

Not atm I don't think so

sturdy swan
#

Okay, btw the creators section doesn't seem to be updated yet, even though I have added the project to a team with another creator

coral reef
#

Takes time

#

It is being fixed atm

lost elbow
#

Can i get ent banned

coral reef
#

What?

lost elbow
#

Yes pls help

coral reef
#

What do you need

lost elbow
#

I got banned

coral reef
#

dblwrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says "Discord" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

coral reef
#

We can't help you with that sorry

lost elbow
#

Really

#

I love this server

coral reef
#

That server is not related to us at all

#

Therefore we cannot help you

lost elbow
#

Ok

#

Who xan help do know

#

Can

coral reef
#

Nobody in this server. Ask elsewhere please

ivory cliff
#

Is there any way that I can know my bot is listed in top.gg

mortal wing
coral reef
#

you'll get a dm

ivory cliff
#

K

mortal wing
ivory cliff
coral reef
#

They have

#

You cannot see logs :)

mortal wing
#

oh

ivory cliff
mortal wing
#

Its been a long time

lost elbow
#

@mortal wing but where can i get help

mortal wing
#

Last time I was here it was public, my bad

#

lets not get out of context

mortal wing
#

Just please stop asking, this isn't the channel for it

coral reef
#

This channel is related to support for the site and its given content, along with the discord. We cannot help you with other servers and bots

mortal pivot
#

how i can fix that?

coral reef
sturdy swan
#

How to know my bot get approved

coral reef
#

You will receive a dm

#

from @hidden root

mortal wing
glad ember
#

are there api for the servers as well?

coral reef
#

Dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

coral reef
glad ember
#

any idea of when will it come or is there any plan to bring that?

long ferry
#

dont think there is

tidal silo
#

Uhh no error

#

I think so

long ferry
#

are you forcing a theme

tidal silo
long ferry
#

you cannot force a theme when not using css

#

disable theme forcing

tidal silo
#

Oki

#

@long ferry Still

#

Same

long ferry
#

screenshot the theme settings

tidal silo
long ferry
#

what do you have as your tags

tidal silo
long ferry
#

remove that long tag

tidal silo
#

oki

#

OH oki got

#

@long ferry One more doubt Its a month now still my bot has not been verified

long ferry
#

16 days ago

#

not a month

#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

tidal silo
#

?

long ferry
#

16 days ago

tidal silo
#

oki

steady ermine
#

quick question why doesn't the website text bar show up?

long ferry
#

known issue

steady ermine
#

Ah okkk

hard pendant
#

Hello, why can't I delete or put new announcements on my bot page ?

cobalt sleet
#

That's a known issue right now. The team is aware and working on it. There's no ETA for a fix.

hexed wharf
#

i was try to add DSL bot to my friend server i got this error

cobalt sleet
#

That's a known issue right now. The team is aware and working on it. There's no ETA for a fix.

hexed wharf
#

ohk thanks

fleet ginkgo
#

Your project has not been approved yet
Read this article for more information.

#

??

#

!

cobalt sleet
#

Dbl zendesk how your bot gets reviewed

hidden rootBOT
sturdy swan
#

why only two bots are shown on my server page?

#

i got lot

light quiver
#

WHY MY BOT is not showing in my search till now

#

after completing 48 hrs

#

@cobalt sleet

cobalt sleet
#

Dbl issues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

light quiver
light quiver
#

😥

cobalt sleet
#

Please don't ping staff for support

light quiver
#

kk😥

autumn flame
#

dbl-auctions

#

dbl auctions

#

dbl auction

long ferry
light quiver
long ferry
#

Yup site issue

light quiver
sturdy swan
#

why server page show that i got only two bots

#

in my server

autumn flame
#

I have bot.. it has 15$ in Vote Credits thing which can be
claimed next month

but the verification says i dont have bot... what should i do

misty tinsel
#

can someone please fix the rust server tag. i used to bid on it all the time and would message veld weekly to lower the minimum bid as its bugged. id like to start bidding on it again.

cobalt sleet
misty tinsel
cobalt sleet
#

Veld is on vacation right now so it might not get addressed this week

nimble summit
nimble summit
steady ermine
#

lmfaoo same

vernal mango
#

how can i know who removed my server from top.gg?
i can provide the server id if necessary

half anchor
#

Hello there! 👋 I have a problem...

half anchor
#

I added my server to the list in 2020 and i can't edit the bots and owners field

vernal mango
long ferry
#

you cannot change the owners

half anchor
#

oh

#

okay ty

long ferry
#

around 17 minutes ago

vernal mango
#

oh ok

#

time to get on a demoting spree

long ferry
#

Glad I could help

vernal mango
#

I can re-add the server instantly ig?

#

or there is some kind of cooldown?

long ferry
#

You should be able to by just re-adding dsl

#

there's none, no

vernal mango
#

thanks!

cobalt sleet
#

Dbl verifybot

hidden rootBOT
#

@upper escarp

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

We cannot provide support on how to get your bot verified.

rain verge
#

i acepted the inv but i dont see the team wear it list my other teams

sturdy swan
#

can i add long description of bot in html ??

cobalt sleet
#

Yes

sturdy swan
#

btw can u reset my nickname

cobalt sleet
#

Your username uses hoisting characters so no

sturdy swan
#

set it blink

#

pls

weak willow
#

will i get a dm from a bot or smthing if my app got approved or declined?

hidden rootBOT
#

@weak willow

If your bot is approved:
You'll get a DM from @hidden root and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @hidden root and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

weak willow
#

i see

#

thnx

long ferry
#

dblrefreshdata

hidden rootBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

halcyon sleet
#

I reported 2 review on 28th February and nothing happened still. What to do now? I think I waited long enough.

wet mauve
#

I have a question

plush talon
#

why my bot doesnt have an icon in bots list? xd

long ferry
#

not sure why you deleted your message

plush talon
#

oh

#

i thought i wasnt for me

#

thanks anyways

honest crypt
#
848556690035179530
and
896827593058304000```
daring crane
#

Is there any way to check the queue for the bot i submitted for verification

long ferry
#

second one 7 days ago

honest crypt
#

thqs

daring crane
undone folio
#

Hi i registered my old server with an account that is now disabled, i would like to delete it from the website ?

#

Is it possible ?

viscid harness
#

How can I verify my bot!!?

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

reef forge
#

So whenever I try to add my server to top.gg it just gives me a 403 Forbidden page and thats the end of it. The bot joins though.

vocal lotus
#

I'm trying to add my bot to the website but it says my bot isnt public. I've made it public and waited about 15 minutes. No change

plush talon
#

do someone know when announcements will be fixed?

light quiver
#

hi

long ferry
hidden rootBOT
#

@vocal lotus

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

plush talon
#

aight thanks

sturdy swan
#

how long my friend need to wait for ban appeal?

#

dblban

#

dbban

cobalt sleet
#

There's no ETA for ban appeals. Moderators review ban appeals periodically together during ban appeal sessions. The next ban appeal session has not been scheduled.

sturdy swan
#

i have no idea if this classes as support but i'd like help with what to put in my server description

#

my current one is kinda cringe, outdated and bad ngl

#

can we get test servers link

cobalt sleet
sturdy swan
steady finch
sturdy swan
#

ooooohhhhh

cobalt sleet
#

Bots don't have perms to do that

sturdy swan
sturdy swan
#

Hello.
My bot didnt got reviewed after like 3 weeks

pliant mauve
#

dbl upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

fast shore
#

When will be my bot checked?

winter walrus
pliant mauve
jovial tapir
#

On the site how can I transfer the owner of a bot?
Do I have to put the id of the new owner or what else?

sturdy swan
#

Then nvm

cobalt sleet
sturdy swan
#

what should i do jk_cry i am waiting sice 1 month

sturdy swan
sturdy swan
cobalt sleet
#

Queue time is currently 2 weeks or more

sturdy swan
#

any way ? for fast

#

i can pay

cobalt sleet
#

No

hidden rootBOT
sturdy swan
#

no words

cobalt sleet
#

Please be patient

sturdy swan
#

u can check

restive solar
sturdy swan
cobalt sleet
#

Queue used to be a lot longer. But we'll be working on reducing queue time in the coming weeks.

restive solar
#

So be patient.

sturdy swan
#

@sturdy swan breh my bot got accepted in 6 days

sturdy swan
#

you can't possibly be waiting since a month

cobalt sleet
#

Queue time changes

#

Please stop spamming emoji and pinging me. I already answered you.

obsidian galleon
#

Can I add almost the same bot to top.gg as one I already added but with different main language, in discord dev app, in name and in commands?

sturdy swan
#

more bot reviewers now but slower queue time Thonk

hidden rootBOT
#

@sturdy swan

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

wet mauve
cobalt sleet
#

You mean have a dare that asks people to promote your server in a giveaway?

wet mauve
#

To promote server

#

and giveaway of any bot currency at any server

cobalt sleet
#

I don't really understand your question.

wet mauve
#

forgot about about giveaway can I give dares like join this server and don't leave stuff

cobalt sleet
#

That sounds like unsolicited advertising to me...

wet mauve
sturdy swan
#

Help me

#

I ave a error

#

The 500

#

Help

#

I didnt can conect on the web

noble dagger
#

Lock channel command is meant to toggle the "Send messages to this channel" it requires manage channels permission. But why do they still decline with message "Please only require the permission your bot truly needs"?

chrome bay
#

Hey i have problems with the creators list. Only 3 of them are creator but so many got added to that list don't know why

#

How to remove creators from the list.

sturdy swan
#

On the site top.gg i can conect pls help

#

@sturdy swan

#

@sturdy swan Hey

#

Yes

chrome bay
sturdy swan
#

Ok ...

#

Nobody can help me

#

?

#

i can

#

Ok its the 500 eror

#

ok

#

What i must do

#

can i see the error?

#

Ok

#

refresh and try again

#

I conect and y have this

#

I try...

#

ok

#

Nothing apenend

#

ok

#

What must do now ?

#

idk

#

Ok...

#

it might be the code problem

noble flax
#

500 error is normally PHP

#

Which is server side code

#

Just got to wait it out, until the team fixes it

sturdy swan
#

Ok tankstopggSmile

sturdy swan
#

How much time need to check applied bots?

#

can we see on which position our bot is?

snow ravine
#

Oh thx for approv my bot

noble flax
#

That too, is also a waiting game

craggy thistle
#

how do i remove creators

rancid heath
#

816399709777690656

chrome bay
coarse hull
#

from what i have noticed everyone who has manage server permissions in your server is shown as a creator on the page, so you need to remove that permission from them to remove them from creators

broken pulsar
#

How do I make it so my bot can show server count on top.gg

mortal wing
broken pulsar
mortal wing
blissful monolith
#

Its pretty easy!

broken pulsar
#

Where do I even need to put it?

#

Send desperate help 🥲

mortal wing
#

Read the document

#

But it should be in your resdy event

#

Ready

broken pulsar
#

I'm very confused

#

Where do I even start

mortal wing
#

Have you never read any documents? How did you become a bot developer.

broken pulsar
#

I've read docs I just think I may be in the wrong place

analog hinge
#

How do I use the ServerCount API?

broken pulsar
analog hinge
#

Wow

mortal wing
hidden rootBOT
#

@analog hinge

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

analog hinge
#

Not there.

mortal wing
#

It is

analog hinge
#

I looked.

#

Its not.

cobalt sleet
sturdy swan
#

need some code help... can anyone help?

long ferry
brisk granite
#

damn that's long lol

north blaze
#

can anyone accept or reject my bot because I'm waiting over than 14 day

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

north blaze
#

no way

long ferry
#

6 days ago

north blaze
#

fot what?

#

for

long ferry
#

Your bot submitted

north blaze
#

why all this time

vapid acorn
#

Why my bot shows servers undefined

long ferry
long ferry
hidden rootBOT
#

@vapid acorn

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

vapid acorn
#

I read it

#

It just shows some script

#

Do I have to run that 24.7

long ferry
#

You have to post your servercount

vapid acorn
#

Hm

#

So wil it update automatically?

long ferry
#

No

#

You have to post

vapid acorn
#

Oh

#

Ok

tardy yarrow
#

how much time does it take for a ban appeal to get reviewed

ivory cliff
#

Can I know my bot's status?

pliant mauve
tardy yarrow
ivory cliff
#

hmhmhmmh

tardy yarrow
ivory cliff
#

Sedd

#

1 week elapsed

wooden robin
#

heh a user is not abiding by discord tos and saying his bot is better, would be best to remove his bot. user id is 414052829536452629

cobalt sleet
#

Just click "report" on the bot page if you feel they're breaking our guidelines

wooden robin
#

ok

lost elbow
#

How can i message the Administrator from this server on the foto

hidden rootBOT
#

@lost elbow

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

lost elbow
#

@cobalt sleet where can i find this ?

cobalt sleet
#

Join the server and just message them

lost elbow
#

Ok tysm for help

wet mauve
#

What's the current time for query? like i added my bot 8 days ago

lost elbow
#

@cobalt sleet sorry but idk how to join

dusky hedge
#

Oh my god your website is so buggy, i'm trying to remove a server from my profile and it gives me a 404 error; I try to disconnect but it doesn't work sueur

#

They even put me servers that were deleted a long time ago x)

thick haven
#

How do you add people as a creator to your bot

#

I want to add another person who helped me but did not want credit originally but now wants it.

cobalt sleet
thick haven
#

yea im there rn

dusky hedge
#

464727714566242305

zinc oracle
dusky hedge
#

When I am connected to my profile, it is displayed all my servers including "RaidProtect". But this one is not update, and when I try to edit or delete it, I get the 404 error.

zinc oracle
#

the profile while logged in shows all your servers/previous servers which you had perms in.

dusky hedge
#

Ok, and how do I get it to show the current ones? SweatSmileFluent

#

Those where I currently have the perms

zinc oracle
#

afaik we don't have that feature. Nor do I think that's planned.

dusky hedge
#

So I cannot add servers

cobalt sleet
#

Does clicking "refresh servers" show new servers you're in?

dusky hedge
#

Nope

zinc oracle
#

I'm confused, you asked for removing servers.

dusky hedge
zinc oracle
#

Do you have admin/ownership of the server you are trying to add?

dusky hedge
#

I'm admin

zinc oracle
#

try asking the owner to add it.

#

(also make sure dsl is invited)

dusky hedge
#

I'll ask him

tacit bone
#

Good timezone everyone, I am here to ask a question for a friend of mine (again lol). He says that he got banned and doesn't know the reason. He also claims that he wrote 3 mails regarding that but only got something like an automatic answer, the last one didn't get any answer (at least that's what he says).

dusky hedge
zinc oracle
tacit bone
#

I have to ask him, could you give me a minute please

white brook
#

Cant find the bot in search

dusky hedge
bold shale
#

are you allowed to have a Youtube Embeded link on your top.gg bot page?

primal fossil
#

After your bot is verified on top.gg, how long does it take for the check mark on you bot to show?

zinc oracle
primal fossil
#

oh

worldly ice
#

is it possible to have multiple people on a single bot?

#

i cant see anywhere to add ids like before

long ferry
#

No, consider using teams

dusky hedge
#

My profile is completely bugged on your website, so if anyone can help me please. My server isn't showing up on my public profile, and I can't even edit it. It does not display correctly, and when the page reloads it is finally displayed correctly (good profile picture, good number of members and emojis) but I cannot modify while I am a creator. When I try to log out it doesn't work, and when I try to delete my account it doesn't work either...

agile meadow
#

Hello

#

okay em- when are the bot reviewer apps getting reviewed?

#

well- when did they last get reviewed?

long ferry
#

We occasionally go through them, there's no eta for a response though

agile meadow
#

okay thank you!

weak scaffold
#

are emojis allowed in bot long description ?

mint schooner
#

yea

cunning owl
#

But not 300 of them to reach the minimum chars freerealestate

weak scaffold
#

xD, yeah i got it

mellow ermine
#

Heyo,
@sturdy swan is spreading malware to other people in DM

#

"Game" is calling encryption libs in windows

#

working on an analysis atm

stoic socket
#

@livid glacier ^^

mellow ermine
#

here is an early VirusTotal scan

#

their advertised discord is also empty while at the same time Nitro lvl 3

stoic socket
#

I wouldn’t download it in the first place

mellow ermine
#

i'm on a trash VM to RE it

#

no worries

stoic socket
#

Ah ok

#

As long as discord isn’t running on it

mellow ermine
#

ya

stoic socket
#

As it scrapes card data, user tokens etc from it

mellow ermine
stoic socket
#

Yep that’s what it runs

mellow ermine
#

I reported this repo like a month and a half ago

#

github did nothing

#

my dummy discord account have been banned from their advertised server for writing "trojan"

#

can safely ban user

#

server hosting website is on IONOS

#

will report an abuse

stoic socket
#

@sturdy swan DM malware ^^

#

See the SS sent above

weak scaffold
stoic socket
#

Yep wasn’t best idea but it still works

mellow ermine
#

it's for an easier identification

#

i could've pasted ID

#

but this way it's a simple right click -> ban

weak scaffold
#

i think she just didn't see the ping at first sight

frigid ember
#

Hey! Im wondering if its possible to reserve a bot name

#

(or make a small bot and get it accepted then build it from there)

grand ravine
#

by no means you own your bot's name

mint wadi
#

Does anyone need help?

frigid ember
grand ravine
#

no, you can't own a bot name

haughty frost
#

I'm having trouble submitting my bot

grand ravine
#

what issues?

haughty frost
#

that's not find

grand ravine
#

you mean it doesn't appear on the search?

#

if yes, it isn't approved yet

hollow onyx
#

Man, I'm trying to put my bot's id and say it's not public since it's public

haughty frost
mint wadi
#

Have you copied the right ID?

haughty frost
#

It's public bot

mint wadi
#

Go to settings and turn this setting on

#

you should be able to get bot ID then

haughty frost
#

Already tried

hollow onyx
#

did not work

mint wadi
#

Hmmm

#

That's interesting

#

Maybe clear your cheche

#

or use a different browser?

frigid ember
#

Does anyone know if “twit” is offensive in any countries languages?

patent tangle
#

how?

mint wadi
#

Webhooks

patent tangle
#

how to make the number of servers visible?

mint wadi
patent tangle
#

ok sry

hollow onyx
#

is still giving the error

pliant mauve
#

have you tried clearing your cache?

hollow onyx
pliant mauve
#

yea, it's possible on any device

#

dbl cacheclear

hidden rootBOT
hollow onyx
#

let me see it

#

it's still giving error

#

my bot is public

#

forget it worked thx

grand ravine
sturdy swan
#

Can someone help me please this error is happening for no reason

mint wadi
haughty frost
#

😶 what can I do ?

#

Why can't approved

grand ravine
#

you need to wait

#

all bots are manually reviewed, so there's naturally a queue

stark sun
#

Hello I give in my bot but it is still not published

#

More than 1 week now

pliant mauve
stark sun
#

Dammn

#

Things changed fast

#

nvm

sturdy swan
#

So how will I know if my server got accepted?

ashen sail
#

Hm

ashen sail
sturdy swan
#

I submitted a server like a month ago I am not seeing ur server is for inspection or anything like that

sturdy swan
#

But I didn't get a dm

#

So idk if it

#

Got declined or accepted

#

But thanks anyways

sturdy swan
zinc oracle
rain pendant
#

For whatever reason my bot displays a not found error?

#

I'm able to vote, can see it on my profile and it shows up in search it but can't view the bot

zinc oracle
#

did this just start happening for both of you?

rain pendant
#

Yep

bold spoke
rain pendant
#

Thought I broke my bot haha. Just looked at some other bots on the front page and it's definetly the site

zinc oracle
#

seems something broke just now then 🤔
try again in 30 minutes, if its still an issue ping me please

bold spoke
zinc oracle
#

I have it too yeah

#

every bot page ive tried

bold spoke
#

incognito also doesn't work so its not cookie/cache related

#

nor does safari/chrome

sturdy swan
#

why this coming on edit page

pliant gale
#

hello there

sturdy swan
#

and bot is in profile but i can't wives it :[

pliant gale
#

actually my bot got verified on top.gg some days ago

sturdy swan
acoustic coyote
#

hello topgg, my bot 880242090389413938 is also 404, why is this?

pliant gale
#

but now when I went to thier page it was showing 404

sturdy swan
#

everyone calm down for a minute its just top.gg database the devs will fix soon!

pliant gale
#

hmm

sturdy swan
#

k

pliant gale
#

most prbably

bold spoke
#

@zinc oracle issue still occurs 30 mins later xx

zinc oracle
hidden rootBOT
tall hawk
#

it's been exactly 14 days since I submitted my application

zinc oracle
#

Minimum wait time is estimated at 14 days.
Not maximum

tall hawk
#

ah, alright

#

thank you

zinc oracle
#

Should hopefully only be a few days more.

tall hawk
#

alrighty

sturdy swan
#

but still can't edit bot info

mint wadi
hidden rootBOT
#

@sturdy swan

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

sturdy swan
#

I will not support

sturdy swan
#

hey I assume this shows the number of servers the bot is in, for my bot it shows as 0. How can i update it? P_think

foggy plume
#

DSL invite link?

slate zinc
#

I have a ghost ping because you guys have closed #logs off from the public.
Are you able to make this channel public again so I can remove it?

winter walrus
slate zinc
#

I can’t access the channel, that’s the thing.

winter walrus
#

Follow the step, it should clear that ping irrespective if you can view the channel or not

slate zinc
#

I can mark the server as read, but the notification for it still comes back.

winter walrus
# slate zinc

Right click on the logs where you see the ping, and then mark as read

slate zinc
#

I’m on my phone currently.
I’ll try on desktop when available.

winter walrus
slate zinc
#

Is there a reason the channel is no longer public?

winter walrus
#

It's hidden due to some bugs

slate zinc
#

No worries.

sturdy swan
#

Everytime i try to submit my server it says my form contaminen sum invalidation errors but it doesnt show whats missing

#

how to claim topgg credits

mint wadi
hidden rootBOT
#

@sturdy swan

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

tender arrow
#

why my bot isn't showing server count on top.gg website?

#

?

mortal wing
tender arrow
#

u understood what i said?

#

check this

#

can u help?

#

how to setupautoposter

hardy perch
#

whenevr i upload my server it takes me here

tender arrow
#

yes

#

thanks

hardy perch
#

whenevr i upload my server it takes me here

vital obsidian
#

how can i change profile?

#

ohhh okok ty

sturdy swan
#

Hi hi

#

I just wanted to ask - my profile on top.gg got locked because the name, description or something suggests NSFW

#

the entire server is NSFW, but to unlock it could I just remove the suggestive icons from the title? or do you not allow nsfw entries on top.gg?

hardy perch
long ferry
sturdy swan
#

so confusing

#

do you allow NSFW servers or not?

#

Any estimate time for bot approval

#

i've had good engagement from your site and I like it - so I thought I'd check. I don't understand why you would just lock the title and leave the site there and not even communicate with me about why

slender falcon
#

if you see one please report it to a moderator and they will lock it.

#

cc @sturdy swan ^^

sturdy swan
#

ahh ok no probs

long ferry
# sturdy swan

We're mainly based on users giving reports about such due to the amount of servers on our site. We do appreciate any report Love

sturdy swan
#

no worries. it was good while it lasted 😢 haha

#

@slender falcon you just mentioned you'd lock it but i've noticed it's been deleted....

#

i wanted to grab some info from it but, thanks.

jagged thorn
#

@mint wadi after how many bots i got my bot added to the website can i get the exact numbers please because i added my bot almost 2 weeks ago

#

@pliant mauve?

slender falcon
sturdy swan
#

ohhh it's still there i see it

#

my god i am in a foul mood today, sorry lol

slender falcon
#

I'm not a moderator. I simply reported it

pliant mauve
sturdy swan
#

no probs

long ferry
sturdy swan
#

what does this mean? What do I type in there

#

my own server name??

long ferry
#

the server name to confirm deleting the server if you wish to

sturdy swan
#

haha serves me right for including so many emojis

long ferry
sturdy swan
#

honestly

#

pls just delete it

#

i'm getting over it now lol

#

thanks for your help

long ferry
#

Wait is it locked right now?

sturdy swan
#

yes. you locked it

long ferry
#

Yeah actually have to check smth with a community manager

jagged thorn
sturdy swan
#

if NSFW servers aren't allowed, there's no point in you expending further energy of it

#

on it*

long ferry
#

Nah, just an internal question regarding deleting them when locked

pliant mauve
sturdy swan
#

i do have a SFW section in my server btw

#

im not sure if that would allow it to stay

long ferry
sturdy swan
#

i could also remove the NSFW from the name? but dunno if that would still be ok

long ferry
sturdy swan
#

hmmmmmm

#

would you mind leaving it locked for now?

#

i'll have a think about doing that and then i guess could ask you guys to review

#

as in, i won't delete it yet

long ferry
#

Sure thing, take your time

tender arrow
#

is background image on bot's page in working condition?

#

I added a background url but nothing shows up

mortal wing
#

is the imgr url correct

tender arrow
#

yes

sturdy swan
tender arrow
#

https://i.imgur.com/GhQZhaO.jpeg

mortal wing
#

looks correct

tender arrow
#

then?

mortal wing
#

not sure

tender arrow
#

can you give me a website where its displayed correctly?

jagged thorn
#

how do i get to know that my bot added to the website ? tag me when someone answering

cobalt sleet
hidden rootBOT
#

@jagged thorn

If your bot is approved:
You'll get a DM from @hidden root and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @hidden root and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

tender arrow
#

ok thanks

tender arrow
tacit bone
magic anvil
tender arrow
#

ok

#

and yes i have seen in some servers they do announcements like event's happening on xx:xx am/pm (time displayed in your time zone) So, how do they achieve the time being displayed in viewers timezone?

tender arrow
tacit bone
tender arrow
#

yes they dont revoke dm ads case

cobalt sleet
#

We do in certain situations.

tender arrow
#

lol my freind is unlucky then

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he tried 3 times