#support

1 messages · Page 569 of 1

dense crystal
#

Sorry folks, but can we get some help with this please

shadow ridge
#

help

deep shadow
#

I would like to report a user who spammed the MD

cobalt sleet
hidden rootBOT
#

@shadow ridge

dbl How to add your server to Top.gg
1. Clear your cache.
2. Click here to invite the @small lantern bot to your server.
3. Go to https://top.gg/servers/me and click "Edit" on the server.
4. Fill out the information then click "Save".
5. Clear your cache again and refresh your Top.gg profile page. Your server should be published!

💡 If you can't create an invite using the "Create Invite" button, just create a permanent invite on your server then copy and paste the invite code there.

shadow ridge
#

k thz

frigid flame
#

Hey, how long does it take for a server’s info to be removed from top.gg’s servers after it’s deleted from the page?

#

I became a admin for a server that had originally submitted to top.gg ages ago, and I wanted to try and update their page but because transferring a server to a team is bugged, I had them delete the listing so I could recreate it and update it

#

Every time I add it back I get a 403 from the website

bitter gust
#

Hey is there a way to update my bots pfp on your website as it happens on the website the bot image is still just a name. The bot image have now been the same for a bout 4 months if not more.

crystal marlin
#

This looks really great, when I enter an imgur url it says that only png or jpg allowed and when I enter a png or jpg url it says only imgur allowed 😂

hidden rootBOT
#

@bitter gust

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

crystal marlin
#

didn't help

pliant mauve
#

ss

#

.png

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at the end

bitter gust
#

ty

nova nymph
#

hello when i am adding the vote role its automatically getting disappear

crystal marlin
nova nymph
#

?

pliant mauve
south trellis
#

How to add background in top.gg

nova nymph
#

my voting role is disappearing itself

#

wut to do

#

?

pliant mauve
crystal marlin
#

alright haha finally works, thanks!!

pliant mauve
#

np!

south trellis
nova nymph
south trellis
#

The url one

pliant mauve
south trellis
#

Yeah I need for my bot

pliant mauve
#

you can use the option from the edit page then

nova nymph
#

umm

#

help me plls

pliant mauve
pliant mauve
last vine
#

omg

nova nymph
#

its showing this

#

when i add

#

first it shows all rolels

#

then it just shows everyone

vale vector
nova nymph
#

nah

#

reward role is at the bottom

vale vector
#

Then idk.

solar mirage
pliant mauve
pliant mauve
solar mirage
pliant mauve
#

.com

solar mirage
#

nope

zinc oracle
#

Try refreshing the page and using that url

solar mirage
#

you can see

zinc oracle
#

Oh account page.
That currently doesn't function

brazen flax
#

hello I was trying to add a server to top.gg tho it shows a error 403 forbidden

zinc oracle
solar mirage
#

the imgae you are using does not exist @zinc oracle

brazen flax
zinc oracle
brazen flax
zinc oracle
#

are you the server owner?

brazen flax
#

well I have administrator on it

zinc oracle
#

ask the server owner to do it.

brazen flax
#

this still comes up

snow ravine
#

When will my bot be checked

pliant mauve
#

dbl upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

cobalt plaza
#
console.error(error);
        return attentionembed(message, https://media.discordapp.net/attachments/880721991106199592/892749201295933510/design-a-logo-with-only-a-letter-that-is-eyecatching.pngget the thumbnail
    let thumb = "https://media.discordapp.net/attachments/880721991106199592/892749201295933510/design-a-logo-with-only-a-letter-that-is-eyecatching.pngng.thumbnail === undefined) thumb = "https://cdn.discordapp.com/attachments/778600026280558617/781024479623118878/ezgif.com-gif-maker_1.gif";
    else thumb = song.thumbnail.url;
    //if there is a server queue send that message! 
#

Please help

#

I accindently copy and paste link

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And this happen

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My bot not responsing

pliant mauve
cobalt plaza
#

K

#

Sry

deep garden
#

Anyone?

cobalt plaza
deep garden
#

Yes but I don't see a section where to edit the bots that are present on the server. It only shows DSL bot

primal berry
#

2 questions:

  1. Does top.gg support markdown (when editing your bots/servers page)

  2. Am i able to add another creator after the bot is added and approved?

primal berry
#
  1. yes

and

  1. no
#

?

zinc oracle
#

correct

primal berry
#

Ait tysm

brazen flax
zinc oracle
brazen flax
zinc oracle
# brazen flax 871606184854056961

apparently if a mod edits it, the 403 issue may go away.
I am going to fill in some information just so I can submit an edit, then it hopefully will work.

if not, then you can dm me what to fill in for now.
Is that okay with you?

zinc oracle
hidden rootBOT
brazen flax
zinc oracle
young tusk
#

😦

#

i submit my bot for two week's

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And It didn't accept it until now

last vine
#

Can I know the submission date of this bot 891625784635162655

#

asking third time

#

no reply

zinc oracle
# last vine asking third time

we are not obligated to answer this.
frankly youve edited it so much its hard to find the submit date, and I really only find it for those who are having trouble understanding the queue process.
Ill take the time to find it, but please understand its not our job to find the submit date of your bot

last vine
#

ok no worries

sturdy swan
#

i would write it down when submitting

#

sounds easier

last vine
#

but I didn't that much to that bot

zinc oracle
#

submitted on September 27th

last vine
#

okay thanks

sturdy swan
#

so, music bots are allowed right?
asking before submitting to make sure im not wasting time

zinc oracle
#

yeah, totally fine still.

sturdy swan
#

ok, thx

zinc oracle
#

only time we probably will start denying them is if discord makes an official stance against them, or youtube does(so far its only been a few specific bots)

sturdy swan
#

youtube has a stake against any music bots that make money using their service without providing any income to youtube itself

#

also i should say alphabet has this stake but same thing

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my bot has no premium, so i guess its fine

zinc oracle
#

even then, we are still approving bots with premium features

sturdy swan
#

yeah, i inderstand that

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you dont need to decline until discord makes it official

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oh yeah, uhh is there a policy on names

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like can i call my bot anything

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checking pins lmao

zinc oracle
#

as long as you are not impersonating another bot, or racist/sexist/etc

sturdy swan
#

ok, so its name (Virtual Waifu) is ok?

young tusk
zinc oracle
zinc oracle
young tusk
#

no but it long time

#

2 week

sturdy swan
#

2 weeks is short

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some bots have taken much longer

young tusk
#

@sturdy swan my first bot taked 1 week only

zinc oracle
#

we used to have an 8 week wait time.

sturdy swan
#

my first bot took 6 weeks

zinc oracle
#

the wait time is currently increasing, it changes over time.

sturdy swan
#

and then it was offline topgg_codebase

young tusk
zinc oracle
#

yep

young tusk
#

ينهار اسود

#

I am waiting for Bot to accept to do the new update

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😦

bleak path
#

Where can i change the social links that appear on the bot page?

abstract sequoia
frigid flame
#

Hey, how long does it take for a server’s info to be removed from top.gg’s servers after it’s deleted from the page?
I became a admin for a server that had originally submitted to top.gg ages ago, and I wanted to try and update their page but because transferring a server to a team is bugged, I had them delete the listing so I could recreate it and update it
Every time I add it back I get a 403 from the website

cobalt sleet
#

I believe the entity data gets kept indefinitely in the interests of logging etc to keep the site safe. You can submit a request to have your data permanently deleted by sending an email to support@top.gg.

From our privacy policy:

Data retention

We generally retain personal data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.
https://top.gg/privacy

frigid flame
#

I think you may be misunderstanding me. I dont want it permanently deleted. I asked them to delete the page so I can recreate it and update it since transferring servers to teams is not possible

cobalt sleet
#

Have you tried following these steps?

hidden rootBOT
#

dbl How to add your server to Top.gg
1. Clear your cache.
2. Click here to invite the @small lantern bot to your server.
3. Go to https://top.gg/servers/me and click "Edit" on the server.
4. Fill out the information then click "Save".
5. Clear your cache again and refresh your Top.gg profile page. Your server should be published!

💡 If you can't create an invite using the "Create Invite" button, just create a permanent invite on your server then copy and paste the invite code there.

frigid flame
#

I can try that, but the issue is that when I add the bot, the edit page for the server gives me a 403

#

forbidden error as I wasn't on the server team when it was originally made

#

which means I can't edit the server page for it

bold shale
#

its been 5 days since my bot verification.

How long does it averagely take to verify a bot onto top.gg again?

cobalt sleet
bold shale
bold shale
cobalt sleet
#

The queue time dropped because iara did a crazy bot reviewing sprint which brought the queue from like 2k bots down to 0. But there are more bots being submitted than we can review in a week so the queue does gradually get longer.

zinc oracle
#

13+ days

last vine
#

My bot exactly reviewed on 13th day

ionic lintel
#

the bot vote reminder sends me notifications while i'm still on the 12h cooldown, which completely ruins its point

grand ravine
#

well, that's an issue on the bot's side

weak wyvern
#

Where can I have my bot or bots tested?

long ferry
#

Could you elaborate?

blissful monolith
long ferry
#

Queue times tend to change depending on time availability and current staff amount

weak wyvern
long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

weak wyvern
#

!Bann

humble gust
#

Can you use Html image tags in your bots description?

long ferry
#

yes

sly prism
#

Where's the bot invite for server stats on top gg?

#

for guilds

long ferry
#

dblinvitebot

hidden rootBOT
#

It seems like you want to invite a bot to your server! In order to invite a bot to your server, press the "Invite this bot" button on the bot page. It should then redirect you to Discord's authorization page where you can select the server you want to add it to.

Click "Authorize" and the bot should be added to your server. If it says any red text such as for example This bot is private or This bot has been flagged, then we cannot help you. Reach out to the bot developer for these issues by going to their support server.

long ferry
#

You need DSL for that

wraith steppe
#

Is this a reason for a ban, are you serious top.gg

zinc oracle
#

sure, once you are banned your bots are also banned.
so submitting a banned bot is a ban itself.

#

otherwise we may have to deal with hundreds of bots which are banned from the site weekly

wraith steppe
#

@velvet solstice

wraith steppe
#

serious man

zinc oracle
#

then they will need to appeal

#

dblappeal

hidden rootBOT
round mesa
#

hey, one of my bot creators account got hacked and he has no access to it is there any way to remove his account from bot creators?

long ferry
#

move your bot to a team

round mesa
#

would that make me able to remove him?

weak elbow
#

hello

#

someone know how to change bot profile photo on top.gg?

sly prism
#

how to publish my server on top gg

coarse vault
#

Your developer discord panel

#

^ @weak elbow

weak elbow
#

waht

#

no

#

i wanna change my bot photo in top.gg

sly prism
coarse vault
#

^

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@sly prism

sly prism
#

or your bots?

coarse vault
#

They said bot

#

update it here

weak elbow
coarse vault
#

go to the app

#

once you update it there it will update on top.gg

coarse vault
#

whats the bot ID?

sly prism
weak elbow
coarse vault
tawdry echo
#

Bot ID helps find the bot on top.gg

coarse vault
#

so I can see if its showing me it

sly prism
long ferry
#

dblrefreshdata

hidden rootBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

weak elbow
sly prism
#

hit refresh

#

i already said that

sly prism
weak elbow
weak elbow
sly prism
long ferry
#

use the refresh data button

sly prism
#

yea

long ferry
#

not the refresh on your browser

sly prism
# weak elbow already did

"If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal."

weak elbow
#

it worked

#

thanks

opaque warren
#

when i hit profile it tells me to auth or whatever and i do, and it brings me back to the home screen, i've done it like 20 times and still the same

#

happening yesterday as well

coarse vault
#

clear your caches/cookies

last vine
#

👍

worldly pond
#

How long does the Auction request takes to process?

icy musk
worldly pond
#

Jesus 💀

restive solar
#

@coral reef

coral reef
#

Hi

west iron
#

Does anyone know why I can't post bot announcements?

long ferry
#

Because it's a known issue right now

dense crystal
long ferry
#

pretty sure dsl doesn't have mechanics to leave the server on its own, someone likely kicked it

stoic socket
dense crystal
stoic socket
dense crystal
#

And the thing is, when we invited it back, nobody was able to vote given the screenshots I posted before

stoic socket
#

it will say if anyone kicked

coral reef
#

Someone had to have kicked it, I would check audits instead of just logs from a bot.

#

But if DSL was kicked then you need to re-list your server

long ferry
#

correcting myself here

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DSL does have the function to leave

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but only when deleting a server

dense crystal
#

So I checked audit logs, and there is no trace of anything DSL related around this time and day

long ferry
#

Someone very likely deleted the server off of top.gg for whatever reason, which caused dsl to leave

dense crystal
#

Just want to get that resolved.

long ferry
#

Either someone from your server decided to delete it or it was deleted upon having an invalid invite

dense crystal
#

I guess we'll hopefully find out

#

If you can review these things, the server ID is a short scroll above

stoic socket
#

thats your serverid

dense crystal
#

It is

stoic socket
#

is it tamed dust?

mint schooner
#

sus

dense crystal
#

Correct!

stoic socket
#

i just voted fine

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you just can't join

dense crystal
#

It works? Hold on, let me try again

#

Okayyy- So the voting works now, that's awesome!

#

I think I may need to replace the invite link

#

Hi, me again. Quick thing, how does one add more people as "creators" of a server

stark furnace
#

dbl?votes

zinc oracle
stark furnace
#

oops

#

what was the credits or voting ones

#

the ones which help you with credits and votes

zinc oracle
#

dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

stark furnace
#

thanks

lyric tide
#

Hello! I was told that my bot was turned down because it didn't have a function aid command, while it does have one

#

What must I do?

stoic socket
wet mauve
#

How can I see how many bots got added and stuff?

long ferry
#

You can't at the moment

wet mauve
#

Hm Okay

#

I added my bot like 7-8 days ago maybe less I forgot how much time it gonna to take review? Any idea?

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

wet mauve
#

Hm thanks

fervent garden
#

@long ferry hey sorry for the ping but could you possibly help me

long ferry
#

ask

fervent garden
#

so basically this same person keeps making alt accounts with offensive names aimed towards me and my bot and leaves a 1 star review on my bot, all because i exposed their friends bot for being abused and breaking discord tos so he goes over to his page and leaves a 5 star review there to try and increase its reputation

long ferry
#

feel free to report these reviews

fervent garden
#

i have but its happening often now

#

plus is creating multiple alts to leave 5 star reviews on a persons bot even allowed?

long ferry
#

nah that's not allowed

fervent garden
#

well how can i report them?

long ferry
#

Report the reviews

fervent garden
#

i cant because its not my bot

zinc oracle
#

youll need to contact the owner of the bot to report the reviews

fervent garden
#

so what am i meant to do

fervent garden
fervent garden
#

guess theres nothing then scratchingblackguy

gray wagon
#

is the reply function got fixed?

zinc oracle
zinc oracle
gray wagon
#

it was a year

zinc oracle
fervent garden
#

ok

#

if you need any proof that they used the bot to break discord tos feel free to ping me

peak nymph
#

Hi

#

I want to know in how much time Im going to have a respond for my bot

gray wagon
#

few days or few months

hidden rootBOT
#

@peak nymph

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

sudden dune
#

is there a setting or something that doesn't auto log me out

old zenith
#

Hi, I uploaded my bot a week or a little more ago and I still have no answer topggSob

zinc oracle
#

Wait times currently 2+ weeks

old zenith
#

Oh, thanks

sand lichen
#

why is my bot not verifying?

pliant mauve
sturdy swan
#

Trust me guys, the review team are getting to it, just be patient 🙂

swift glade
#

i have applied more than 13 days now

#

9/26-10/9

#

wtf?

zinc jackal
#

I don't really mind the time just hope I don't have to Re-sign up if I get denied

#

It will take a long time

swift glade
#

i am just like wtf when staff said:8 days, then 10, 12,14

#

wtf?

pliant mauve
#

dbl upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

pliant mauve
#

There is no exact time for how long bot approval will take.

zinc jackal
#

Nvm

#

Any one know any good hosts

#

Paid or free

zinc oracle
zinc jackal
#

Thanks👍

limpid axle
#

@cobalt sleet how do i know if my auction access is approved

#

*hello?

pliant mauve
silver crow
#

are commands like the moderator command warn permission suitable?

hallow ember
#

Im new in this server is this the channel where I can ask doubts about top.gg

coral reef
coral reef
silver crow
#

I know

hallow ember
silver crow
#

but if invites want bots to access everything, they can receive administrator permissions

coral reef
#

invites can have admin

silver crow
#

i provide 2 permissions in command like must have administrator or manage message

silver crow
coral reef
#

You can require admin from a user

#

Just not for the bot

silver crow
#

Fine

#

Then i ask

#

what permissions are suitable for the warn command?

#

which can only be used by the server admin

hallow ember
#

I tried to invite him its not going to invite section

coral reef
#

where

hallow ember
coral reef
#

Are you trying to invite your bot that is unapproved?

#

if the bot isn't approved you can't use the invite button

hallow ember
#

See

hallow ember
#

Can you try

coral reef
hallow ember
#

Link

coral reef
#

For a user not for a bot

#

A bot shouldn't need any perms for warn command

silver crow
coral reef
hallow ember
#

How to approve

silver crow
#

I mean by bot is a given role

coral reef
#

If it needs to give a role then do MANAGE_ROLES

silver crow
#

Not a pleux role like a Bot role on a server that has access

coral reef
hidden rootBOT
silver crow
coral reef
#

bot shouldn't require manage_messages for warn command

silver crow
#

Okay

#

I will fox that

coral reef
#

For a user you can require whatever whenever, its up to you

silver crow
#

User id means the admin sure i will give manage_guild for can run the command

#

And i will fix the link disable the administrator perms

coral reef
#

Just as long as the bot doesn't ask for admin or unnecessary permissions

twilit moon
#

can someone tell me the commands for top gg

coral reef
#

You mean @small lantern or @hidden root ?

twilit moon
#

yea how do i send my server to the top of the list

#

DSL

cobalt sleet
#

You need people to vote for it

slow plaza
#

I am not able to announce anything on my bot page of topgg

sturdy swan
#

known issue

slow plaza
#

okay 👍

coral reef
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

twilit moon
coral reef
#

They press the vote button on your servers page

cobalt sleet
#

The one next to the join button

twilit moon
coral reef
#

No

noble dagger
#

Is it ok to close my DMs here, since a lot of people dming me randomly but how do I find out that my bot got accepted.

cobalt sleet
#

Sure

#

Just stay in the server so we can ping you if needed

noble dagger
#

Ok

wintry musk
#

Hi, when I pressed invite in my bot’s page it shows up this

twilit moon
#

Is there any documentation that someone can refer me to or a youtube video or something im kind of lost here

coral reef
coral reef
wintry musk
coral reef
hidden rootBOT
twilit moon
silver crow
#

bot permissions suitable for command mute what?

coral reef
silver crow
#

Okay

sturdy swan
#

y'all should like make a visible bot queue so that we can visually see where the bots are

coral reef
#

Queue is kept private

hallow ember
#

How to verify bot

coral reef
#

Already responded to you about this

coral reef
hidden rootBOT
hallow ember
#

Tick mark

#

In bot

coral reef
#

Not related to top.gg, ask in here

limpid axle
shadow ridge
#

dblpublish

#

dblzendesk

#

Can someone say how do i publish my server?

pliant mauve
#

dbl addserver

hidden rootBOT
#

dbl How to add your server to Top.gg
1. Clear your cache.
2. Click here to invite the @small lantern bot to your server.
3. Go to https://top.gg/servers/me and click "Edit" on the server.
4. Fill out the information then click "Save".
5. Clear your cache again and refresh your Top.gg profile page. Your server should be published!

💡 If you can't create an invite using the "Create Invite" button, just create a permanent invite on your server then copy and paste the invite code there.

pliant mauve
#

@shadow ridge

shadow ridge
#

ty

#

look aded

shadow ridge
#

not showing

vestal basin
#

I wanted to remove one of my bot from the top gg

#

how do I do it ??

#

ping me and reply :))

sturdy swan
#

hey

pliant mauve
hidden rootBOT
#

@shadow ridge

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

pliant mauve
sturdy swan
#

i have the bot developer role but my bot is not even on top.gg? i requested for the bot to be removed a while ago as i lost access to my account, i did apply again but it says this:

#

just a bit confused to why i have the role lmfao thats all

pliant mauve
sturdy swan
#

ahhh

vestal basin
#

But I'll apply for one more bot soon

sturdy swan
pliant mauve
vestal basin
#

Oh ok

shadow ridge
limpid axle
sturdy swan
#

you cant

#

its deprecated

sturdy swan
#

hi

#

?

silent spire
#

@pliant mauve
Hey, how to post your server on top.gg ?

hidden rootBOT
#

@silent spire

dbl How to add your server to Top.gg
1. Clear your cache.
2. Click here to invite the @small lantern bot to your server.
3. Go to https://top.gg/servers/me and click "Edit" on the server.
4. Fill out the information then click "Save".
5. Clear your cache again and refresh your Top.gg profile page. Your server should be published!

💡 If you can't create an invite using the "Create Invite" button, just create a permanent invite on your server then copy and paste the invite code there.

silent spire
#

Alright thanks m

pliant mauve
#

np :)

outer fern
sturdy swan
outer fern
sturdy swan
pliant mauve
#

the site is currently down

#

just wait for it to come back

sturdy swan
pliant mauve
#

not sure why

sturdy swan
#

How much time

pliant mauve
#

I don't know

outer fern
#

Cloudfare timeouts are weird

sturdy swan
outer fern
pliant mauve
plucky kettle
#

Ig site is not working

deft isle
#

bruh

pliant mauve
#

let's be patient, devs are probably working on it.

sturdy swan
#

522 error

slender ferry
#

website down?

#

ah okay

jade osprey
#

It's 2 weeks now

#

6 days since my bot was added to verification server

sturdy swan
#

It's ▶ f"**

#

@jade osprey my bot took 2months

jade osprey
#

Not bein impatient but just wanna ask if someone can tell me the queue position

jade osprey
sturdy swan
jade osprey
sturdy swan
jade osprey
#

Maybe some glitch due to which it was removed or sum?

pliant mauve
silent spire
#

@pliant mauve
Site down ?

pliant mauve
#

yes

silent spire
#

When it will back ?

jade osprey
pliant mauve
#

not sure yet

jade osprey
#

lol

pliant mauve
#

its mitsuha

jade osprey
#

Amazinf

fast idol
#

uhh

rigid viper
#

Website down?

south island
#

yeah the website is down

balmy harbor
#

Easier said than done

mental gate
#

True

ancient tinsel
#

I AM WAITING FOR A MONTH TO VERIFY MY BOT

limpid venture
#

Me*

steep lantern
#

Same

limpid venture
#

I wanna vote 4 dabk

#

Dank

#

Bruh

ancient tinsel
#

Website is down

limpid venture
#

Yup

ancient tinsel
#

It Charged For me

#

Look

ancient tinsel
#

but its very lag

sturdy swan
#

why site is down?

south island
#

lol that guy almost showed his ip

sturdy swan
limpid venture
wind anvil
#

bruh....

limpid venture
sturdy swan
limpid venture
#

Just if I vote I'll reach 25mil

#

:D

plush bane
#
Failed to post server count
ServerError:  (status code: 522):
limpid venture
#

Everyone having that

plush bane
#

thanks

sturdy swan
#

:D

long ferry
#

Already notified the team, no eta yet

sturdy swan
#

off

#

I need to bet

balmy harbor
#

So wait

strange kettle
#

Is the site down?

last hinge
#

oh is that why my bot was crashing when trying to send requests to the api?

cobalt sleet
sturdy swan
lean jolt
#

I cant Open the website

cobalt sleet
#

The site is down right now. We've notified the dev team. No ETA. It'll be back soon. Please be patient.

sturdy swan
#

Just curios, are the dev team awake?

#

The way I spelt "curios" doesnt seem right...

bronze star
#

oh thats why my bot kept crashing

#

idk why it crashes when it cant ping a website thats weird

cobalt sleet
#

You should handle errors

bronze star
#

yeah gonna implement that now lol

limber summit
#

or just use nodemon

sturdy swan
long ferry
#

It's early in the morning for Europeans, will probably get more in a bit

supple island
#

It's not that early in middle Europe blurryeyes

restive flume
long ferry
#

Around 8-12am I'd say?

long ferry
supple island
#

10:19 am

restive flume
#

ohh

sturdy swan
#

you should lock this channel before this channel is full with "site down"

gleaming void
sturdy swan
gleaming void
#

:-(

cobalt sleet
#

The site is down right now. We've notified the dev team. No ETA. It'll be back soon. Please be patient.

restive flume
# long ferry Yes, we're aware
<bot src location>\node_modules\dblapi.js\src\index.js:114
          response.body = res.headers['content-type'].includes('application/json') ? JSON.parse(response.raw) : response.raw;
                                                      ^

TypeError: Cannot read property 'includes' of undefined

got some error

sturdy swan
#

1 why are you still using dblapi.js
2 site is down

gleaming void
supple island
#

But the support subdomain is workingweirdsip

gleaming void
#

😭

long ferry
supple island
#

Ah

restive flume
long ferry
long ferry
sturdy swan
#

use @eternal star-gg/sdk

restive flume
#

alr alt

#

alr*

supple island
#

I think it's a github page not quite sure

halcyon rain
#

i cant open the website

cobalt sleet
#

The site is down right now. We've notified the dev team. No ETA. It'll be back soon. Please be patient.

sturdy swan
#

and its known

halcyon rain
#

ok

restive flume
#

there u go site is up

supple island
#

Don't think so, it's the cloud flare cache

sturdy swan
#

the site already is down

restive flume
#

o.o

sturdy swan
#

hey

long ferry
#

we're aware

restive flume
#

yus

sturdy swan
#

ah ok ty

#

@long ferry when site is up?

long ferry
#

still haven't gotten any info from the devs

sturdy swan
#

Oh

#

alr ty guys

#

and why dose my bot still not accepted

#

devs sleep xD

#

lol

coarse vault
#

site down?

sturdy swan
coarse vault
#

oh yup it is lmao

supple island
sturdy swan
cobalt sleet
long ferry
#

cant confirm

sturdy swan
sturdy swan
long ferry
#

KEKW veld is on holidays

sturdy swan
#

oh

#

XDDD

cobalt sleet
#

Veld is vaycay

long ferry
#

but yeah ngl, **veld sleeps? FLOSHAD **

sturdy swan
#

then rip, site back after years mmulu

#

rip

supple island
#

Imagine the problem is just a crashed nginx on the server

sturdy swan
#

yes

#

lmao

#

can i get webhook if my bot is still not accepted

sturdy swan
#

you add it

#

how?

long ferry
#

Webhooks are not usable yet when a bot isn't approved

sturdy swan
#

ah ok

little wren
sturdy swan
viral valley
#

is the website down?

sturdy swan
viral valley
#

aw cmon

restive flume
#

what exactly is happening? ddos attack or smth?

viral valley
#

i just wanted dank emmer

#

memer

sturdy swan
long ferry
restive flume
#

ohh

sturdy swan
#

site down?

viral valley
#

and yes it is

sturdy swan
#

sigh

supple island
viral valley
#

no

sturdy swan
viral valley
#

i wear glasses tho

#

no

long ferry
#

hecc let's not fight

#

thanks

viral valley
#

ok

restive flume
#

someone could make an announcement ig cuz everyone here have been asking the same thing

restive flume
#

yeah

viral valley
#

you try

cobalt sleet
#

If it doesn't get resolved soon there will be an announcement

sturdy swan
#

the devs cant fix something in 5secs

cobalt sleet
#

But not yet

viral valley
#

you fix the site

#

go ahead

sturdy swan
#

and you know its weekend too right

viral valley
#

patience idiot

long ferry
#

It just happened now

supple island
#

Oh trust me server software can be a pain in the ass

marsh widget
#

Hi! is there any brazilian here?

viral valley
long ferry
#

dblsupport

hidden rootBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

long ferry
#

Drop it

viral valley
#

the skull isnt getting attenton

marsh widget
#

Anybody here speaks Portuguese?

long ferry
#

dblsupport @marsh widget

hidden rootBOT
#

@marsh widget

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

long ferry
#

change channels

marsh widget
#

Then! I'm asking for help from someone who speaks Portuguese

viral valley
#

Olá

pliant mauve
#

just speak in portugese regarding your concern. We can use google to tranlate

long ferry
marsh widget
#

;-;

viral valley
#

kk

long ferry
#

-m @sturdy swan

wild stoneBOT
#

🤐 Muted afc_davies#6632 (@limber slate)

#

🤐 Muted afc_davies#6632 (@limber slate)

viral valley
#

@marsh widget talk

marsh widget
#

It's just that I put my bot on the top gg 3/4 days ago and I still haven't got my answer

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

steep lantern
#

Site still down?

sturdy swan
viral valley
steep lantern
#

Uff

marsh widget
#

Some friends told me it's because he doesn't have English commands, but I'm not sure, that's why I came here

cobalt sleet
marsh widget
#

That's where the problem lies.

#

My other friend put his bot on the top gg and it was approved in 3 days

long ferry
#

queue times change

cobalt sleet
#

That was probably in August

sturdy swan
marsh widget
#

Can I say the bot's id?

cobalt sleet
#

What difference is that going to make?

steep lantern
#

I think you don't need. Your bot will be approved anyways

rain bluff
long ferry
#

we're aware

steep lantern
rain bluff
#

its giving a 522 error

steep lantern
rain bluff
delicate flax
#

it's been about 2h

dry yarrow
#

Wait top gg is down ?

rain bluff
rain bluff
long ferry
#

We're aware of the ongoing site issues

dry yarrow
#

OHHH so that's why it's gave me this

sturdy swan
#

@long ferry do i get dmed if my bot get accepted?

long ferry
#

dblnotified

hidden rootBOT
#

If your bot is approved:
You'll get a DM from @hidden root and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @hidden root and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

rain bluff
rain bluff
sturdy swan
#

oh ok

#

ty

dry yarrow
#

Ok I was panicking cuz I need to vote for poketwo

sturdy swan
#

someone wake up the devs

marsh widget
#

Can I ask you a few questions about the site?

dry yarrow
long ferry
marsh widget
#

What do you get if they vote for your bot?

steep lantern
barren aurora
rain bluff
marsh widget
#

:0

long ferry
#

We're aware of the site issues @barren aurora

rain bluff
barren aurora
#

Ok

marsh widget
#

hmm

steep lantern
rain bluff
long ferry
#

dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

long ferry
#

if you wanna read up

rain bluff
#

actually now that i think about it i should do that

sturdy swan
rain bluff
#

oh shit, forgot that the site is down lmfao

steep lantern
stark bane
#

Website is dead

long ferry
#

we're aware

steep lantern
#

Can one of the mods please pin a message that the site is currently down?

long ferry
#

Thinking about locking the channel

steep lantern
#

So that the people don't ask everytime

sturdy swan
stark bane
#

Sorry my bad didn't know

#

Shh

steep lantern
marsh widget
#

thank you very much for your attention @long ferry

sturdy swan
#

website down?

#

YES

sturdy swan
steep lantern
long ferry
cobalt sleet
#

The site seems to be back! dog_Happy Thank you for your patience!

little pivot
#

yes

sturdy swan
#

yay

steep lantern
#

yuy

dry yarrow
#

Hmmmmm
Something isn't right

pliant mauve
#

try using a different browser

dry yarrow
#

Ok

sturdy swan
#

Site is up

#

can we use not nsfw image in embed? like for music bot song tumnail

dry yarrow
pliant mauve
sturdy swan
long ferry
#

?

sturdy swan
long ferry
#

What do you mean with it

sturdy swan
#

like if some one remove bot for some reason

#

after add it again

#

is it approve

long ferry
#

You have to wait in queue again

sturdy swan
nocturne sequoia
long ferry
#

Properly handle ratelimits then, not an issue on our end

wintry musk
#

Just asking how do you invite your bot to top.gg’s verification center? ☹️

cobalt sleet
#

dblzendesk how your bot

hidden rootBOT
magic canopy
#

is there a common problem that makes the site shows a white screen?

long ferry
#

a bad browser

magic canopy
#

or proxy ?

wintry musk
magic canopy
#

i use chrome on Samsung tab a6

#

and shows white screen

#

when i enter to vote

crimson timber
#

im trying to add my server to the top.gg server but it wont appear. can someone help me out on this one

hidden rootBOT
#

@crimson timber

dbl How to add your server to Top.gg
1. Clear your cache.
2. Click here to invite the @small lantern bot to your server.
3. Go to https://top.gg/servers/me and click "Edit" on the server.
4. Fill out the information then click "Save".
5. Clear your cache again and refresh your Top.gg profile page. Your server should be published!

💡 If you can't create an invite using the "Create Invite" button, just create a permanent invite on your server then copy and paste the invite code there.

crimson timber
#

ty

magic canopy
#

wow

#

make that bot help me

sturdy swan
#

can you edit ccs?

magic canopy
#

nope

sturdy swan
#

f

#

but someone did it in a video

magic canopy
#

will that help me

#

lol

sturdy swan
#

wdym?

magic canopy
#

nvm

pliant mauve
wintry musk
#

I searched my bot, and it doesn’t show up, does it need something?

hidden rootBOT
#

@wintry musk

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

sullen breach
#

@long ferry can i add the server under the team?

long ferry
#

you can transfer a server to a team

#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
magic canopy
#

how to fix white screen?

pliant mauve
#

white screen? could you elaborate

brave sun
#

i am unable to transfer my bot to my another account

#

any solution

#

?

cobalt sleet
magic canopy
pliant mauve
magic canopy
#

even with chrome?

pliant mauve
#

not certain

magic canopy
#

ok thx

woven ferry
#

hi! i opened top.gg to find the page in another language... i reloaded it and it translated to another language. i dont use vpn and neither do i use auto-translate page. please help

long ferry
#

you probably changed the language in the profile

woven ferry
#

i dont even know how to do that

long ferry
#

check this option

#

what does it say

woven ferry
sturdy swan
#

@long ferry what is this

woven ferry
long ferry
#

thats english

#

thats correct, no?

woven ferry
long ferry
#

clear cache then

#

shrug

woven ferry
#

ok

#

done ty

wintry musk
#

There’s something wrong..It won’t show up the roles of my server

long ferry
#

Make sure the role you wish to set is below dsl

wintry musk
#

It is below dsl but it still won’t show up

long ferry
#

Clear cache after you've done that

#

dblcacheclear

hidden rootBOT
sturdy swan
long ferry
#

dblapi is outdated

#

update

sturdy swan
#

how to make a floating pfp

#

@long ferry

#

do you know how?

long ferry
#

css, learn how to use it

sturdy swan
#

no

#

i know how to

#

but i mean

sturdy swan
long ferry
#

you can use style tags in your long description

pliant mauve
#

bot's long description

sturdy swan
sturdy swan
# long ferry you can use style tags in your long description

is this correct ccs <style> .entity-header-image{ board-radius: 50℅ !important; boarder: 3px solid gold; animation: float 5s ease-in-out infinite } @keuframes float { 0℅ { box-shadow: 0 5px 15px 0px rgba(0, 0, 0, 0.6); -webkit-transform: translatey(0px); transform: translatey(0px); } 50℅ { box-shadow: 0 25px 15px 0px rgba(0, 0, 0, 0.2); -webkit-transform: translatey(-30px); transform: translatey(-30px); } 100℅ { box-shadow: 0 5px 15px 0px rgba(0, 0, 0, 0.6); -webkit-transform: translatey(0px); transform: translatey(0px); } } </style>

pliant mauve
nimble tree
#

WHEN CAN I GET MY ITEMSSSSSSSS

stoic socket
#

top.gg doesn't control what a bot gives when you vote

nimble tree
#

@stoic socket oh......

stoic socket
#

plus what bot are you on about?

stoic socket
cyan flint
#

dbl notdiscord @sturdy swan

hidden rootBOT
wintry musk
long ferry
#

see the embed below

tall viper
#

i changed the pfp of my bot, will it automatically change or do i need to change it on top.gg (if so how do i do that)

long ferry
#

dblrefreshdata

hidden rootBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

tall viper
#

thank you!

sturdy swan
#

@long ferry

#

the css not working

#

code right but not working

#

@pliant mauve

long ferry
sturdy swan
#

it is

long ferry
#

Check if the selectors are correct

sturdy swan
#

they are

#

u know how to code?

long ferry
#

doesn't exist

#

your code is wrong

#

use inspect element to find the selectors

sturdy swan
#

i am using phone

#

can u get me the pfp selector name pleas

long ferry
#

Doing css stuff on phone isn't optional

#

I can't

sturdy swan
#

why?

#

@long ferry

long ferry
#

Because I'm not available

noble dagger
#

Markdown is fixed in bot desc?

#

Why is my bot missing in top.gg? it was still in verification

long ferry
#

ID?

noble dagger
#

804644743005863948

long ferry
#

you deleted it

#

then resubmitted it

noble dagger
#

nvm, I refreshed page and its fixed

merry harness
#

May I know why the bot pfp is not there.. I'm telling this since 6 months

#

Can I delete and re-add the bot to top.gg or something ?

hidden rootBOT
#

@merry harness

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the bot avatar and not the application icon / changed the bot name and not the application name on your Discord Developer Portal.

merry harness
#

Oh I'll see

#

Ok fixed thanks.. damn when did they added this thing

steady finch
#

a while ago

merry harness
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Oh I see.. I have been reporting this for 5-6 months and no one said abt it lol

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Thanks praypepe

steady finch
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No problem!

modest halo
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hello, how do I make my discord server accepted? it just says that it has not been published yet

stable token
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When i click profile it bring me back to oauth page

long ferry
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clear cache and cookies

sturdy swan
stable token
stoic socket
long ferry
fringe relic
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@stable token use a different browsert

long ferry
fringe relic
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browser*

sturdy swan
long ferry
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pain

stable token
sturdy swan
long ferry
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Well you responded

stoic socket
modest halo
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ok, so how do I get it published?

sturdy swan
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What happen to auction

stable token
fringe relic
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when microsoft edge didn't work for top.gg, i switched over to opera to see if it would work and yes it did

stable token
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ngl top.gg really slow than before

sturdy swan
gleaming sky
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@toxic zephyrCAN YOU REVIEW MY BOT 853583833747161091

long ferry
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dblupto

hidden rootBOT
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The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here.

cerulean ember
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Why it's not showing my bot? The link is redirecting me to add bot but i already have bot added on top.gg

humble rose
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publishing an announcement returns this

long ferry
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known issue

wintry musk
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Just asking if it’s okay, to review and vote your own bot?