#support

1 messages ยท Page 543 of 1

lethal thicket
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Ok thanks ๐Ÿ™‚

hasty seal
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please

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@cobalt sleet

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@lone anvil

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@somber parcel

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Approved My bot

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AR BOT

cobalt sleet
#

Do not ping and DM staff @hasty seal

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Dbl upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sick raptor
#

@cobalt sleet I still have vote issues

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Amd I have it like since 10days

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I cant vote with my phone

hasty seal
#

@cobalt sleet When will my bot be approved?

cobalt sleet
#

Clear your cache and cookies

cobalt sleet
sterile apex
#

can somebody help me?

hasty seal
#

I'm sorry for the inconvenience

#

@cobalt sleet

strange kettle
#

You cant do that actually

sterile apex
#

lol but they actually have this

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and it doesn't work

strange kettle
#

I think it's another glitch

acoustic fractal
#

Is it possible to request ownership of a listed bot?

cobalt sleet
acoustic fractal
#

Not an old account of mine, but my bot

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Took over a project thats listed here

hasty seal
#

@cobalt sleet can you talk me private please

cobalt sleet
acoustic fractal
#

Can it be directly transfered to maintain the page and stuff?

cobalt sleet
hasty seal
#

this is your bot

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@cobalt sleet

cobalt sleet
hasty seal
#

Can you help me with a little programming code

acoustic fractal
#

@cobalt sleet if old owner delete and I relist it, would it be possible to keep/maintain current vanity url?

cobalt sleet
acoustic fractal
cobalt sleet
#

Let me check for you. I'll DM you @acoustic fractal.

cosmic tapir
#

How do i give someone a bot if they dont have 2fa?

acoustic fractal
#

let me open DMs

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should be open

cosmic tapir
#

Can someone help me?

cobalt sleet
cosmic tapir
hidden rootBOT
cosmic tapir
sturdy swan
cosmic tapir
stone fiber
#

what this?

sturdy swan
#

@cosmic tapir your bot is in team in develper portal?

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@stone fiber Refresh the page

cosmic tapir
stone fiber
sturdy swan
sturdy swan
sturdy swan
cosmic tapir
sturdy swan
#

@cosmic tapir ofc

cobalt sleet
# cosmic tapir You cannot get a team without 2FA

If you're having trouble transferring a bot to someone else in the Discord Developer portal this is not the place to ask. This is top.gg support. We're not related to Discord in any way. We merely use their service the same way you do.

sturdy swan
#

@cobalt sleet what's worng help him?

hoary kayak
#

hello

sturdy swan
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Hi

hoary kayak
#

**Your bot is waiting for approval! ** umm whenis it going to be approved

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:\

cobalt sleet
#

Up to a week or more

hoary kayak
cobalt sleet
#

It used to be 2 months. You're lucky queue is shorter now dog_Joy

cobalt sleet
#

dbl zendesk how your bot gets reviewed

hidden rootBOT
cobalt sleet
#

Some light reading in the meantime for you โ˜๏ธ

cosmic tapir
#

Someone said ask here, how i accept a Team? I dont see it.

hidden rootBOT
#

@cosmic tapir

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

cosmic tapir
cobalt sleet
#

Well they were wrong

cosmic tapir
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@strange kettle said here...

sturdy swan
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How do i do stuff on here?

cobalt sleet
#

The only thing we can help with is transferring your bot's page on Top.gg but that has no effect on who owns the actual bot itself on Discord. @cosmic tapir

sturdy swan
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Well teach me plz

cobalt sleet
sturdy swan
#

You are English?

cobalt sleet
sturdy swan
#

Lol

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?

sturdy swan
#

Italian you?

sturdy swan
cobalt sleet
#

Please move to #general if you don't have any top.gg support-related questions

sturdy swan
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but you were born where?

sturdy swan
cobalt sleet
whole spade
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does the /bot/:id/stats endpoint need an authorization?

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the docs do not explain how to authenticate

long ferry
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They do

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Through the Authorization header

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Also mentioned on the getting started page

sturdy swan
whole spade
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i get the entire page as a response

#
curl --request POST -H "Authorization: My topgg token" --data '{"server_count":79498}' https://top.gg/bot/736888501026422855/stats
lone anvil
#

what else would you get

long ferry
#

Because you made a request to the site

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Not the API endpoint

lone anvil
#

^

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was about to say that

long ferry
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Fully read the docs please

lone anvil
#

you forgot the /api

whole spade
#

oh PES_Facepalm

cunning quail
#

Hello, I added my server to top.gg a few days ago and have had some of the people vote for the server too, but it doesnt show up in the search results even if they search by name

hidden rootBOT
#

@cunning quail

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

cunning quail
#

I see, thank you. Hope this stuff is fixed soon ๐Ÿ™

whole spade
#

i seem to be misunderstanding curl

With

curl --request POST -H "Authorization: Bearer topgg token" -d '{"server_count":79498}' https://top.gg/api/bots/736888501026422855/stats

I get back "missing required parameter server_count or shards"

#

or have an error with my json

zinc oracle
whole spade
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thank you woo

zinc oracle
#

You'd expect it to give a proper error code for it, but I dont think its implemented

jovial gulch
#

hey is there a way for me to know if my bot is even in the verification queue? and how much time it might take for my bot to get verified?

hidden rootBOT
#

@jovial gulch

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

cobalt sleet
jovial gulch
#

well atleast i wont be confused now if i added my bot or not lol

cobalt sleet
#

dbl zendesk how your bot gets reviewed

hidden rootBOT
cobalt sleet
#

@jovial gulch for more information on the review process โ˜๏ธ

jovial gulch
#

oh yea dw i read that already

strange kettle
#

@long ferry
Sry for ping can you tell me
when I submitted my bot my bot name is Cater

I am really sorry for the ping

long ferry
#

4 days ago

strange kettle
#

K

#

Ty

sturdy swan
#

is cap text allow in description of top.gg

brisk shell
#

I have added DSL to my server how can i put my server on top.gg

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If i click on my server it shows error

cobalt sleet
brisk shell
cobalt sleet
#

Add /edit to the page url?

languid solar
#

My freind send invite for me

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How i can accept invite

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@cobalt sleet

cobalt sleet
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Dbl issues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

tight sable
#

why cant i see edit option in my bot page

sturdy swan
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How do I get the link to my bots preview site, which I have put up for approval, it isn't appearing on my dashboard

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ah the problem is I dont know or forgot my appid

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how do I retrieve that

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oh u mean that id

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alr, thanks

barren arch
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isn't forcing / keeping "vote bot" as mandatory requirement to participate in giveaways against rule?

harsh warren
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hi guys

sudden spoke
#

Auctions is temporarily off limits?

cobalt sleet
hidden rootBOT
sudden spoke
#

The deadline was yesterdayโ€ฆ

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sigh

cobalt sleet
barren arch
cobalt sleet
#

Not the main feature of the bot. That's fine.

barren arch
#

๐Ÿ‘

cobalt sleet
#

It's against the rules to request reviews in exchange for rewards though.

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That's about it

barren arch
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alr , thenks topggWink

sturdy swan
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login not working

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sad

cobalt sleet
hidden rootBOT
#

@sturdy swan

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

sturdy swan
#

hey i just add my new bot in top.gg but i cant see it now?

hidden rootBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sturdy swan
#

same error when i cleared cache

cobalt sleet
sturdy swan
#

browser cache

sturdy swan
#

dn

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i mean error fixed ty

potent tusk
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hello

sturdy swan
cobalt sleet
#

No

sturdy swan
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why i cant see my bot

cobalt sleet
#

It hasn't been approved yet

potent tusk
#

I submitted a request to publish my potty on the site. How long time of review

sturdy swan
cobalt sleet
hidden rootBOT
hidden rootBOT
#

@potent tusk

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

potent tusk
#

Where do I know if it was accepted or rejected?

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@cobalt sleet

cobalt sleet
potent tusk
#

ok

hasty seal
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Can my bot be verified if I add it to the Discord Bot list site

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@cobalt sleet

sturdy swan
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hello js This has already been submitted to Top.gg but i cant see my bot

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see only my first bot

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here

cobalt sleet
# hasty seal Can my bot be verified if I add it to the Discord Bot list site

It's a risk if your bot isn't verified yet and you submit it. There's nothing to stop you from adding it to the site if you want. However, if your bot grows quickly after getting added to the site, this may delay or prevent your bot from getting verified by Discord as they may flag it for unnatural growth.

sturdy swan
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oh

hasty seal
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Do you have a way to verifie my bot?

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@cobalt sleet

cobalt sleet
hidden rootBOT
#

@hasty seal

Hi! It seems like you are looking for information on how to get your bot verified.

Once your bot reaches 75 servers or more, you are eligible for bot verification. Since October 7, 2020, bots that reach 100 servers will not be able to be invited to any more servers. You verify your bot on your bot's application page, under the "Bot" section in the sidebar.

If you need more information, check out this article written by Discord about The Future of Bots on Discord and you can ask questions in the Discord Developer Server.

We cannot provide support on how to get your bot verified.

sturdy swan
cobalt sleet
#

Logs are hidden right now due to an issue

sturdy swan
#

also why i cant see it in page

hasty seal
#

@cobalt sleet thx bro

cobalt sleet
#

You can edit it at the link in the screenshot by adding /edit on the end

sturdy swan
zinc oracle
cobalt sleet
sturdy swan
#

@cobalt sleet cant login into top.gg webiste

merry sandal
#

did my auction request got declined?

hidden rootBOT
#

@sturdy swan

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

sturdy swan
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oh i see login problem

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well thx for help

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i was wantend to add my bot with webiste

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Ik I create webiste

deft stone
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does bot tester and reviewers kick bots after the test/review finished ?

long ferry
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Yes

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Doesn't matter if declined or approved

toxic topaz
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ho to set image be like

cobalt sleet
toxic topaz
#

yeha

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yeah

cobalt sleet
#

Edit your bot page and add the background image using an imgur link

fair hound
#

๐Ÿฅฒ

cobalt sleet
#

That's a known issue

lone anvil
#

are you actually entering an image

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or rather

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does the link end with .png

lone anvil
#

yeah thats not an image

toxic topaz
#

?

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so this is ?

lone anvil
cobalt sleet
#

You need to copy the image address

lone anvil
#

^

toxic topaz
#

from?

lone anvil
#

right click

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Otherwise you're trying to tell top.gg that you want to put an HTML website as your background

toxic topaz
#

saved but showing

lone anvil
#

probably caching

cobalt sleet
#

Clear your cache

lone anvil
toxic topaz
#

anyone can tell correct ratio for image?

lone anvil
#

Not sure actually

barren portal
#

I need self promotion channal

fringe relic
#

no

barren portal
#

Any person Search me

cobalt sleet
cobalt sleet
barren portal
zenith pumice
#

Do people even test the bots? Can you see the progress?

cobalt sleet
hidden rootBOT
cobalt sleet
#

Queue is about a week

zenith pumice
cobalt sleet
#

Because there are a lot of bots to review

zenith pumice
#

Then why not more moderators or reviewers?

flat fossil
#

You understand that if a review to a bot takes like an hour there are two option onw either they are a really good reviewer or two they didn't even look at the bot

cobalt sleet
#

We regularly recruit more bot reviewers. We're volunteers who do this in our spare time.

sturdy swan
candid bone
#

It will be clear in how many days my bot will be approved

cobalt sleet
candid bone
#

Okey

twin loom
#

Hi ๐Ÿ™‚ I'm report bot @rain sonnet and @zenith minnow bot using to scam

cobalt sleet
twin loom
#

bot is no verify

cobalt sleet
#

If they're not listed on our website there's nothing we can do. Report them to Discord.

quaint escarp
#

How much time will it take to give results for my bot

solar olive
#

ummm what is that?

long ferry
#

Do what the error says

hidden rootBOT
#

@quaint escarp

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

solar olive
#

it keeps come to me everytime and i cant vote

solar olive
long ferry
#

Ctrl f5

solar olive
#

i tried too many times

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cant vote the same words

long ferry
#

Clear cookies then

solar olive
#

how

sand roost
#

i have a question:
I've submitted my bot on friday and it was declined cuz some commands (4 of 17) didn't work, but when I tested it, it worked. So I just put it in the WIP section: is that enough so it can get approved?

sand roost
solar olive
#

chrome

long ferry
long ferry
sand roost
long ferry
#

Example: you have 20 commands, 16 are wip

#

If 2 of these 4 remaining commands don't work, your bot gets declined

sand roost
#

no, like i have 17, commands 4 of them didnt work

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and those 4 are wip

long ferry
#

Are you referring to a decline now or asking before submitting

sand roost
#

decline

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cuz i dont understand why my bot was declined if 4 of 17 didnt work

long ferry
#

Lemme check

sturdy swan
#

ฤฐf ฤฑ am boost the server , ฤฑ take reward ore role?

cobalt sleet
#

You'll get the Nitro Boosters role and it unlocks a chat channel.

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And you get to set your own nickname

quaint escarp
#

Can I know why was my bot declined.

cobalt sleet
hazy pecan
#

Hello, I want to add my own bot top.gg, but when I enter the bot's job, it gives me an error.

cobalt sleet
#

What error message do you get?

eternal tangle
#

can anyone say when i try to edit my invite link on top.gg

#

it doesnt save the changes

cobalt sleet
#

Have you tried clearing your cache?

eternal tangle
#

i did it like 5 times i even pressed the save button

eternal tangle
cobalt sleet
#

Dbl cacheclear

hidden rootBOT
cobalt sleet
#

The old link might be cached on the page

eternal tangle
#

oh

long ferry
#

@sand roost Did iara possibly reach out to you? Your bot was approved at first but then deleted again, which might've been a false approve

quaint escarp
long ferry
#

Or did iara tell you the decline reason

quaint escarp
#

Did he check other commands or not before declining that also I don't know

sand roost
cobalt sleet
quaint escarp
cobalt sleet
hidden rootBOT
#

@quaint escarp

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

eternal tangle
#

it still doesnt work @cobalt sleet

cobalt sleet
#

Check the pins

eternal tangle
#

hm

long ferry
sleek bane
#

My bot's widget is showing invalid server count. It shows ~1500, but it actually should show ~3100

sand roost
quaint escarp
#

See this

lone anvil
cobalt sleet
#

I didn't ask you to send him a friend request. I said to DM him.

cobalt sleet
long ferry
sleek bane
long ferry
#

Unless you had a block message, but I doubt iara would block you

cobalt sleet
hidden rootBOT
#

@sleek bane

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

cobalt sleet
#

Please make sure you're posting stats correctly

lone anvil
#

looks like he is

#

or at least was

#

yeah he was

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but recently halved their server count

hazy pecan
long ferry
#

Widgets might show something different depending on where you use it

cobalt sleet
long ferry
#

For example discord caches the image

lone anvil
cobalt sleet
#

You can get further help in #topgg-api and check the pins there for the docs and packages.

hazy pecan
sand roost
hidden rootBOT
#

@hazy pecan

Your question is likely answered by one of pinned messages. Please take time to read the pinned messages by clicking on this icon.

long ferry
hazy pecan
cobalt sleet
hazy pecan
#

Thank you

sand roost
#

and yeah, i รขccept it that iara blocked me and yeah, idc atm

daring hill
#

How do I get my bot vertifed

cobalt sleet
tame meadow
daring hill
cobalt sleet
long ferry
daring hill
cobalt sleet
hidden rootBOT
daring hill
#

How do I see my bot after I created it

cobalt sleet
tame meadow
cobalt sleet
hidden rootBOT
#

@tame meadow

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Donโ€™t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT โ€œwithdrawโ€ them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canโ€™t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your botโ€™s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

daring hill
tame meadow
daring hill
#

wait do I have to join the verification server and how do I invite the bot after I join

rustic sentinel
#

Can i know what is shard for and how to get it?

sturdy swan
#

How will i know that my bot is got verify or not

#

Good morning ! I would like to know the deadline for the request to verify a bot? Because it's been more than 1 week and find out if it's normal. Thank you for your support.

#

@cobalt sleet

cobalt sleet
sturdy swan
stray verge
#

hello

#

can anyone help me fix this issue

hidden rootBOT
#

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

long ferry
hidden rootBOT
#

@stray verge

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

daring hill
#

do I need to do anything or will it be vertified automatically

long ferry
#

Also, nice error code, 200 means OK

long ferry
daring hill
long ferry
#

Scroll up a bit where I used dblupto

stray verge
#

its my website

#

but how to remove

#

the maintaiance

long ferry
broken heath
#

where do i ask for rom downloads

misty rivet
#

dblupto

#

can a mod do it

#

plz

long ferry
#

Scroll up

halcyon citrus
#

Are new premium subscriptions disabled? As I dont see the subscribe button when registering paypal as a payment method.

untold ridge
#

3-4 weeks or more

long ferry
#

Wrong

#

Up to a week

untold ridge
#

if you're lucky 2 weeks

untold ridge
#

it is a small team here

#

so yeah

small gazelle
#

Hey, I'm trying to buy a discord server advertisement on the Top.gg webite. I'm clicking the button but it's not working, can someone help me? Ping me when you have an answer

cobalt sleet
small gazelle
#

Thank you

cobalt sleet
#

Click edit on the server on your profile and fill out the form.

#

Clear your cache

sand roost
kind eagle
cobalt sleet
#

Queue length varies depending on the number of submissions, the amount of reviewers etc.

kind eagle
#

The datadog graph seems fun tho

radiant salmon
#

Please anyone here who would like to support my server growth?

hidden rootBOT
cobalt sleet
#

No self promotion in this server

radiant salmon
#

Ok

ember folio
#

help me plez

waxen venture
#

please i can talk with a moderator?

hybrid axle
#

Been trying to add my server to the site and every time I authorize it, it just acts like I didn't do it.

modern forum
#

When my ad will go live?

cobalt sleet
cobalt sleet
waxen venture
#

okay

#

hmm... I am Goldy, the owner of the bot "Zelden" (you can find it on top.gg) but with another account. Is possible to have the tag "Bot Developer"?

cobalt sleet
#

The role gets automatically attributed to the owner's account

waxen venture
#

because I can't log into the account

cobalt sleet
#

If you want to regain control of your bot page you'll have to request deletion of the page and prove ownership of the bot through an eval command or changing the bot's status.

waxen venture
#

so i can't have it if i don't put the bot on the site?

cobalt sleet
#

That's correct

waxen venture
#

so i have to re-verify the bot?

cobalt sleet
#

You don't have any approved bots associated with this account so you don't get the role.

cobalt sleet
waxen venture
#

okay, thank you very much, very kind and really helpful!

cobalt sleet
#

No problem! dog_Happy

dark bison
#

getting this error constantly There was a problem saving the webhook

waxen venture
cobalt sleet
#

If you do want to request deletion please DM me.

dark bison
waxen venture
#

oh my god, there is a problem

#

if i can't log in to the account, i don't even have access to the discord developer portal

cobalt sleet
#

Yes that's ok. If the bot is online and you have access to the code we can still verify ownership of the bot for top.gg.

waxen venture
#

okay, thank you so much

#

I'll try it๐Ÿ˜„

cobalt sleet
#

Ok DM me whenever you want to request deletion of the page.

waxen venture
#

okay

twin stone
heady sapphire
#

is the bรจta top.gg website avaible for everyone?

cobalt sleet
heady sapphire
#

okay thanks

twin stone
long ferry
#

Refresh and try again

cobalt sleet
#

Refresh

open badge
#

?

open badge
#

but when i click autorize

#

and again,again

#

its saying that

cobalt sleet
#

Log in and then refresh the page on the site.

open badge
#

done

#

and?

cobalt sleet
#

Go to that page again

open badge
#

my name of the bot is World music bot

cobalt sleet
#

dbl zendesk how your bot gets reviewed

hidden rootBOT
cobalt sleet
#

@sturdy swan โ˜๏ธ

open badge
#

i do

#

but nothing happens

#

?

#

hello

#

?

#

are u there

twin stone
#

Can I get my user token in phone@cobalt sleet

#

Android

sturdy swan
cobalt sleet
twin stone
cobalt sleet
#

To post your bot's server count to the Top.gg API?

open badge
#

@cobalt sleet why bot is not yet in top.gg

#

i mean my

twin stone
cobalt sleet
open badge
#

but how to do it?

cobalt sleet
twin stone
cobalt sleet
hidden rootBOT
#

@twin stone

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

twin stone
#

Oh

cobalt sleet
open badge
#

ok

#

bro im clicking but nothing happens @cobalt sleet

cobalt sleet
#

What are you seeing? Send a screenshot

open badge
cobalt sleet
open badge
#

okey

cobalt sleet
#

Are you logged in now?

dapper trench
#

hey, can I get the certified bot page link?

sturdy swan
#

Hello Bro, Should I Open My Private Or No Because I'm Waiting Bot Aproving

open badge
#

but

#

nothing

#

happens when i click

dapper trench
#

wdym by "my private"?

cobalt sleet
sturdy swan
open badge
cobalt sleet
#

Click "add bot" in the menu

open badge
#

i do

#

but

#

nothing happens

cobalt sleet
open badge
#

okey

sturdy swan
open badge
#

nothing can i try in phone

open badge
cobalt sleet
#

What do you mean nothing happens?

open badge
#

i click and nothing happens

cobalt sleet
#

Click what?

sturdy swan
open badge
#

authorize

open badge
cobalt sleet
#

Ok. Clear your cache and cookies.

#

Dbl cacheclear

hidden rootBOT
open badge
#

history
/

#

?

cobalt sleet
#

No cache and cookies.

open badge
#

i click

#

ctrl +f5

cobalt sleet
#

No.

sturdy swan
#

And Click Submit ..

cobalt sleet
open badge
#

nothing

cobalt sleet
#

Show me a screenshot of you clearing your cache and cookies.

long ferry
#

Define "nothing"

#

What are you seeing

cobalt sleet
#

Dbl cacheclear

hidden rootBOT
cobalt sleet
#

Click the link for your browser

open badge
#

dibe

#

done

#

bro

#

now?

cobalt sleet
open badge
#

its working

#

tysm

#

but wheres my bot?

#

whne i click

cobalt sleet
#

You have to add it. Click "add bot" in the menu

open badge
#

okey

#

doen

sturdy swan
#

Prr4d0x : What Should I Do
Mac : Say My Second Name

#

๐Ÿ˜‚

cobalt sleet
#

Literally the answer to every problem

sturdy swan
#

True

open badge
#

And wheres my bot?

#

"World music bot"

#

this is my name of the bot

cobalt sleet
#

You still haven't submitted it

#

Omg go to the add bot page and add your bot ๐Ÿคฆโ€โ™‚๏ธ

open badge
#

i do

cobalt sleet
#

What's the bot ID?

open badge
#

884881558899675186

cobalt sleet
#

You haven't submitted it

open badge
#

doen

#

done*

cobalt sleet
#

Ok. Now you need to wait for us to review your bot. This takes about a week.

sturdy swan
#

How do I know if the bot has been approved?

cobalt sleet
#

You'll get a DM from @hidden root. Please make sure you have DMs open.

#

Dbl dms

hidden rootBOT
#

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

sturdy swan
#

That's right?

cobalt sleet
#

Yep

sturdy swan
#

Ok bro thanks dog_sad

cobalt sleet
#

If it's offline at the time of review it'll be declined.

worthy sleet
cobalt sleet
#

You can yes

worthy sleet
#

Ok thx

cobalt sleet
#

You'll start from the back of the queue

worthy sleet
#

how long does it take for bot testers though

#

to test

cobalt sleet
#

Usually about a week. Please only submit it when it's working.

sturdy swan
open badge
#

ok

#

bye

cobalt sleet
hidden rootBOT
lofty gyro
#

where can i define my library ? i dont see any option to define it in the edit page

long ferry
#

You can't anymore

#

The Library field is deprecated

lofty gyro
#

ah i see

sturdy swan
#

@cobalt sleet how to reset ur pc browser cache

#

oh nwm

frigid flame
#

Hey, saving the vote webhooks for a server are not saving on the beta interface.

#

any ideas why that might be?

full kettle
#

how do i add the bot to my server

lofty gyro
#

yours or others?

coral reef
#

Press the invite button on the bots page

nova jetty
#

Hello

lofty gyro
#

hi

nova jetty
#

Does any one have a suggestion for a bot name?

lofty gyro
nova jetty
#

Ik

lofty gyro
#

you can ask in general

hollow trench
#

Hey, when top.gg starts to review our bot ? i have applied my bot

cobalt sleet
#

Dbl upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

pastel vortex
#

Hello why won't let me upload my bot to top.gg?

#

I get this when I click on find bot Your form contained some validation errors

long ferry
#

Check all the fields for missing things or errors

pastel vortex
#

but it doesn't let me fill in any field

teal meteor
#

it doesn't said id bot you have to go to discord developer portal the you have to coopy your client id after that paste at top.gg@pastel vortex

pastel vortex
#

ยฟ?

hollow trench
#

and delete this photo its not good @pastel vortex

pastel vortex
#

Acual photo?

pastel vortex
hollow trench
#

no

sturdy swan
#

Hello, is my bot allowed to show like this?

hollow trench
#

what ?

sturdy swan
hollow trench
pastel vortex
hollow trench
pastel vortex
#

But I get the same mistake

hollow trench
#

try

pastel vortex
oblique lynx
#

can someone reset my nick? thanks ๐Ÿ‘

hollow trench
hollow trench
pastel vortex
#

thank

hollow trench
strong hazel
#

What does the premium version of the bot do

sturdy swan
#

Any one can help me?

#

I wanna know the team invitation sent where?

winter cosmos
#

Hii can anyone give me the invite link of kano bot

coral reef
#

dblwrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

sturdy swan
coral reef
#

Your email

sturdy swan
#

In Gmail ?

coral reef
#

Whatever your email connected to discord is

sturdy swan
#

Okay thx

grand ravine
#

it's public info

pastel vortex
#

Ok

dark bison
#

allways getting this error There was a problem saving the webhook ![Thonk](https://cdn.discordapp.com/emojis/356771720863940608.webp?size=128 "Thonk")

zealous hare
#

when i search for my server on https://top.gg/servers, it doesnt show up, but when i go to "add your server" i see it at the bottom under "manage your existing servers"

sturdy swan
#

How long does the review process take?

pliant mauve
#

dbl upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

umbral kindle
#

how long does it take for the boy to pass or fail?

midnight iron
#

how long does it take for top.gg server votes to cycle on the tick counter? i had someone test vote and it worked with the vote tracker via webhook, but the second person who tried it hasnt cycled yet? or is it hit and miss?? the site seems to have issues refressing or showing current data...

#

ok so it seems it took a previous webhook and key and loaded up that previous save, getting rid of my current data???

#

what is going on with the website exactly?

summer gust
#

Iโ€™m using threepio bot trying to figure out how to get it to show my alt it just shows main

drifting pecan
#

I'm trying to reply to a user review but the Reply button is doing nothing

#

Any ideas?

dark crest
#

the website needs some new developers lol

#

so many little bugs that make using the site an interesting experience

cinder hamlet
#

my rythm is offline and i dont know how to turn it back on

midnight iron
#

@cinder hamlet you can subscribe to their alerts by assigning it to a page on your discord. it will prompt you to what the issue is in real time.

summer gust
#

At least someone got a reply

sturdy swan
#

How do you start the youtube bot ?

normal monolith
#

Hiii I'm Akshit Chaudhari , using your discord but banned from top.gg server and site and also my bot MUSICALLY got removed from there . It is my humble request to unban me and my bot as soon as possible and the link was automatically sent (nsfw website) in all all my servers and channels without knowing me for that I'm really really sorry. I have deleted it from all servers and dms.

#

please help me

deft python
storm dawn
#

Hello

#

How to use this server

#

??

thorny sable
#

Hi, I'm trying to find the creator controls section on my bot's page but cannot seem to find it anywhere. I'm pretty sure it's supposed to be above the Details section

#

I can send my bot's id if needed

thorny sable
#

Nvm managed to get it fixed by going to the /edit url

pulsar tree
#

what is this ๐Ÿ˜…

steel kraken
#

server id of famous servers your bot is in

pulsar tree
#

oh ok

dense jolt
#

When I attempt to edit my bot info, it doesn't save the new information

lost spindle
#

When is my bot approved at top.gg? I've been waiting 1 day.

hidden rootBOT
#

@lost spindle

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

lost spindle
#

okey thanks

inland quartz
#

Hey can i have guilds.join scope in my bot it's in unverified state..
I'm using this for my support server redirect link..

gentle flicker
#

Hi,can you tell me when my bot will approved??

oak ginkgo
#

hello so i linked an iframe site tp my top.gg page but then i decided not to link an other site which i just basicly changed the domain so does the top.gg page take its take time to update?

lone anvil
inland quartz
#

so it's on them they want to join or not

lone anvil
#

then why would you need guilds.join

#

you can just redirect people to your server invite after oauth2

atomic cloud
#

Hey

#

What is the system of earning money through server votes?

pliant mauve
#

dbl credits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Donโ€™t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT โ€œwithdrawโ€ them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canโ€™t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your botโ€™s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

strange kettle
#

If I have submitted a bot today do I have to wait 1week for my bot to be approved?

#

pls tell

pliant mauve
#

dbl upto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

strange kettle
#

K

#

Ty

dense jolt
#

Why won't top.gg let me edit my bot info?

strange kettle
dense jolt
#

It says success, but doesn't actually update anything

strange kettle
#

See this

#

Here are all issues

strange kettle
dense jolt
#

I'ma try relog first

strange kettle
dense jolt
#

Nvm, it won't let me log out...

junior arrow
#

hey i added my server on top.gg but its showing my ex-admin as a creator

#

so i deleted it and re-added but its still showing him as one of the creators tho he's banned frm the server now

#

the person named Squishy was an admin but he's banned now therefore his name shouldnt be in creators

cobalt sleet
#

You'd have to transfer it to a team where they're not a member. Check the pins for more information about current issues with teams.

dense jolt
#

Ok now my bot page is just broken

junior arrow
hidden rootBOT
#

@junior arrow

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
strange kettle
dense jolt
strange kettle
#

About that issue

long ferry
#

@dense jolt Make sure you're logged into the correct account

#

Otherwise, add /edit for editing, /delete for deleting to the url

silk radish
#

pls help An error has occurred while processing your request

misty sparrow
#

If you really want to edit your bot, add /edit at the url of your bot

silk radish
dense jolt
#

Now the issue I am having is it won't allow me to use scripts in the long description?

silk radish
long ferry
#

Is it a bot or a server?

silk radish
#

server

long ferry
#

Known issue, try again later

silk radish
#

oh

junior arrow
#

how do i add my server to a team?

long ferry
dense jolt
long ferry
#

Consider iframing a website instead

dense jolt
oak ginkgo
#

hello
i was editing my site and i added iframe to it but i updated the edit code last 45 mins ago still its not showing

long ferry
#

Is it closed correctly? Is the site you're trying to iframe valid?

oak ginkgo
#

it would be great help

oak ginkgo
#

it is

#

would anyone help with it

lone anvil
#

(that comma doesnt belong there)

oak ginkgo
long ferry
#

Your CSS style tag is not closed @oak ginkgo

#

Thus considering that iframe tag as part of the stylesheet

oak ginkgo
#

let me re

#

fresh the site within some minutes

oak ginkgo
full roost
#

Can someone explain me perks of 100 votes

#

Like we 15$ redeem code and what do we do of redeemed code ?

#

Buy nitro ?

long ferry
#

dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Donโ€™t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT โ€œwithdrawโ€ them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canโ€™t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your botโ€™s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

full roost
#

Dude not got it

#

@long ferry

lethal thicket
#

webhook send test is not working help

full roost
#

I dint understand what is Auction

lethal thicket
#

pls help anyone

dense jolt
lethal thicket
#

webhook send test button is not working help
it is showing error

dense jolt
lethal thicket
#

how to fix it?

sturdy swan
#

I am unable to add bot in website

#

How to fiix it?

dense jolt
sturdy swan
#

INVALID CSRF

#

Whenever i add client id

dense jolt
sturdy swan
#

This webiste is so buggy

young parcel
dense jolt
lethal thicket
#

while clicking send test on server webhook its showing something went wrong error anyone help how to fix it?

long ferry
#

Known issue

lethal thicket
#

?

dense jolt
#

So if I open an incognito tab after editing my bot(and it not saving/applying those changes), then go into edit mode it shows those changed. So I closed all normal top.gg tabs I had to go into edit mode out of incognito and it shows me the edit panel before the changes... Something is very weird here...

long ferry
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

sturdy swan
#

Hey everyone.

I would like to Advertise my Discord Anime Channel on Top.gg
But if I click on Request Auctions access nothing happens
How exactly can I advertise my Discord Channel on Top.gg

cobalt sleet
#

The link is broken on the other page

sturdy swan
#

Okay, thank you ๐Ÿ™‚

#

If I try to apply I get in the Server Field " I have no Server " but if see that my server is connected

cobalt sleet
#

Does your server appear on your profile? If not you haven't added it

sturdy swan
#

It looks like its added

cobalt sleet
#

Then edit the server page and fill out the information

#

@sturdy swan

sturdy swan
#

Okay, it worked.
Now Ill wait for the Feedback ^^

queen surge
#

Hey, I've added my server on topgg and it opens with the link but i still can't find it when i search for it in "discord servers"

long ferry
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

winged kite
#

Can I delete my bot and upload it after a month?
It's because discord isn't verifying it because of growth issues and bot is stuck on 250 servers(noone can add it)

#

So my bot is basically on top.gg for nothing

#

Can I?

modern forum
#

Why can't I see my bots analytics page

winged kite
#

Noone can

modern forum
#

Why

long ferry
#

Site issues

misty rivet
#

Can someone that has perms to see logs can u check when I added the user id 883773803585474590 to the website

long ferry
#

4th September

misty rivet
long ferry
#

Read pins

misty rivet
#

Alr

#

1week or more okay bet

sturdy swan
#

How do i remove a person from bot owner list on my bot's page?

misty rivet
#

I donโ€™t think u can

sturdy swan
#

but i want to remove 2 persons and add one

#

cause they 2 dont work at all

long ferry
#

Consider using teams to remove their permissions

#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
long ferry
#

But you cannot remove these from the owner list

sturdy swan
#

๐Ÿ˜

#

ok

misty rivet
#

Iโ€™m classed as the only owner but I have people in the team that own the bot also

long ferry
#

See above

ruby radish
#

Where can I report people??

sturdy swan
#

y cant i invite people

#

nvm

long ferry
ruby radish
open badge
#

Is my bot done

#

?

#

@cobalt sleet

unreal merlin
#

i'm having issues with the website

#

it does not let me stay signed in

#

i think there are some issues with the way that the cookies are being used

#

after removing the previous cookies, everything is workig

#

this is something that the devs should look into

indigo ice
#

how to add other creator on bot page

unreal merlin
#

i can make an issue on github as well if the code is open-source

acoustic coyote
#

hello i fixed issues with emma and resubmitted her and now shes gone missing does anyone know what happened?

edgy lava
#

help

acoustic coyote
#

also what does a message bot approved message look like

lucid briar
edgy lava
#

When i open my profile in top.gg its said i dont have any project i was add my bots and i dont even get dm my bot got deny or accept

lucid briar
#

it doesnt display the other user on the bot page just yet

misty rivet
#

Bc itโ€™s still in review queue

lucid briar
#

but it is something i believe the team intend to do

edgy lava
misty rivet
#

Huh

edgy lava
misty rivet
#

Bc itโ€™s still in review queue

fair hound
#

How can i get my bot info?

lucid briar
edgy lava
fair hound
lucid briar
fair hound
#

My bot is approved

winter walrus
misty rivet
#

@edgy lava just wait

fair hound
#

There is a comand -botinfo <botid> in #commands

#

Not working

#

๐Ÿฅฒ

edgy lava
#

okay

misty rivet
#

Iโ€™m still waiting for one of my bots to get reviewed but Iโ€™m waiting

lucid briar
#

if youre just bringing up the fact that the command doesnt work... i'm honestly not sure what is happening with it, whether the team intended to remove it or it has just been broken etc.

lucid briar
#

if it hasn't been reported on the github, report it there i think

fair hound
#

K

keen estuary
#

Hello! So Iโ€™m just getting going here, and have gone through the army server process. It says it hasnโ€™t been published yet, about how long does it take to get a server on top.gg?

lucid briar
#

did you invite @small lantern to your server?

hearty fulcrum
#

meaning of?

long ferry
#

dbl zendesk how your bot

hidden rootBOT
hearty fulcrum
#

This means that my project has not been approved yet or is it rejected? @long ferry

long ferry
#

Read the article above

hearty fulcrum
#

I don't know English well

last vine
#

Can bot set animated pfp's?

flat fossil
#

If it has nitro yes

last vine
#

wth?

#

Nitro for bot?

hazy rampart
last vine
#

kk

open badge
open badge
#

i never seen bot that have animated pfp's

flat fossil
#

Theoretically they can have it

#

If it has nitro

last vine
#

But not practically

#

lol

reef sigil
#

hi

#

i changed my bot profile photo and bot name but don't changed top.gg page

earnest estuary
#

I think it should work if u clear cache from your browser

foggy lichen
#

hey could i know why when i edit the webhook, it shows invaild CSRF token since I was setting up using Vote Tracker

iron ember
#

Can someone help me out?
I want to trigger some code when someone votes
this is the currently code:

iron ember
sturdy swan
pearl jay
#

Is there issue with the website? Doesn't let me log in.. it keeps refreshing

iron ember
#

can someone help me out?

#

its important...

reef sigil
dreamy terrace
dreamy terrace
cunning owl
iron ember
#

so what should it be?

#

my public ip?

#

I tried that too

#

O I need to open it?

modern saddle
#

how much time for approval???

sturdy swan
#

when will by bot get verified

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

keen estuary
#

I submitted all the info and when I go to May management services page it says waiting to be published anybody understands what that means but I definitely canโ€™t find it in the search yet

long ferry
#

dblissues for the not search part

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled [Current Site Issues](#support message) to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known.

sullen galleon
#

how much max time does it take to verify a bot?

cunning owl
#

You gonna scroll a few messages up, then you know

flat fossil
#

I uploaded my server to top gg and put alot of work into the server info but after I saved and checked some other things and went back to server info it was all gone why is that?

sturdy swan
#

..

flat fossil
#

Yes

#

@sturdy swan ?

sturdy swan
#

How do I change my bot name top.gg?

lucid briar
lucid briar
flat fossil
#

Yes

#

He even created me an invite

lucid briar
#

and you definitely clicked the "save" button?

flat fossil
#

Yes

#

I did it a couple of times after it got deleted and after I left the page and came back it got deleted

nocturne bridge
#

Hi i want a invite good bot for my server . can you help me? @lucid briar

lucid briar