#support

1 messages · Page 522 of 1

warm urchin
#

i changed my bot logo and name but it doesn't change in the website

#

why

kind eagle
warm urchin
kind eagle
#

on the bot page

warm urchin
#

doesn't change

kind eagle
#

...

sturdy swan
warm urchin
#

uup

#

yup

#

i meant lol

zinc oracle
#

give it time to update, try again in 30 minutes or so

warm urchin
#

but i changed the name and avatar 3 days ago

zinc oracle
#

when did you click refresh data?

viscid spoke
#

When I try to add my bot and click "Find Bot", it doesn't do anything, and its a valid client ID

#

;-;

kind eagle
lost arrow
#

Guys, how can I see the evaluation progress of my bot?

kind eagle
leaden basin
#

Simple, if it is on the website and public, it's accepted. If you get a message saying its been declined then its declined

kind eagle
#

oh that's what he meant

lost arrow
kind eagle
leaden basin
#

You can't see your position in the queue, but it's first in first out

viscid spoke
leaden basin
#

1 week or more is the current wait time

lost arrow
#

Ok, thanks

kind eagle
vital cove
#

How can we make a partnership with top.gg?

leaden basin
sharp narwhal
#

Did you try a different browser already?

viscid spoke
#

yeah

sharp narwhal
#

All I can reccomend is to try a different browser and/or clear your cache.

viscid spoke
#

did both

sharp narwhal
#

It works fine for me (Firefox developer edition)

vital cove
long ferry
#

You cannot apply to be a partner

sturdy swan
#

how can we check that my bot is approved or not

long ferry
#

if you got dmed by @hidden root

#

and you having the bot dev role

vocal elk
#

how do you display images on your bots main page?

zinc oracle
#

you can use markdown, or html
![IMAGETEXT](URL)

vocal elk
sturdy swan
#

what is this

#

something went wrong

#

when i add my srvr it shows this

long ferry
#

known issue

sturdy swan
frosty pond
next orchid
#

@cobalt sleet

#

hi

short plinth
#

thats why delting

blissful stream
#

when will my bot be approved? his id is: 866052739833004072, his name is Star

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

blissful stream
long ferry
#

read above

blissful stream
#

i am a owner of Discord

long ferry
#

ok

blissful stream
#

help-me

long ferry
#

Use a translator above

blissful stream
#

👌

blissful stream
minor nest
#

Tourney bot

misty sparrow
#

He is a owner of discord 😳

blissful stream
minor nest
#

bruh

misty sparrow
minor nest
#

Anyone give tourney bot link

blissful stream
minor nest
long ferry
hidden rootBOT
#

@minor nest

It seems like you want to invite a bot to your server In order to invite a bot to your server, press the Invite button on the bot page. It should then redirect you to discord's authorization page.

Press authorize and the bot should be added to your Server. If it says any red text such as for example This bot is private or this bot has been flagged.., then we cannot help you. Reach out to the bot-developer for this issue by going to their support server.

shrewd trail
#

@cobalt sleet I'm so tired

blissful stream
long ferry
#

dblsupport

hidden rootBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

long ferry
#

please move over to #general for general discussions

minor nest
long ferry
#

read the text

#

and see the image

blissful stream
cobalt sleet
# shrewd trail <@!491002268401926145> I'm so tired

Rules are rules! As the bot developer you're responsible for the content your bot posts. Please read the decline reason and fix the issue. Then feel free to apply again. Your bot page also had mentions of NSFW in the "Actions" part of the help menu screenshot. Please make sure to remove those too when re-applying since that is also against our bot guidelines.

cobalt sleet
#

@blissful stream you were already asked to move to #general for general discussions. If you have a top.gg related question feel free to ask it and someone will help you.

blissful stream
sturdy swan
#

im trying to add my bot to my server, and it says Your form contained some validation errors

hidden rootBOT
#

@blissful stream

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

cobalt sleet
#

We already told you this

blissful stream
#

dbd upto

#

dbl upto

sturdy swan
blissful stream
ionic junco
#

how do i edit my bot? there seems to be no button to edit your bot whatsoever

long ferry
#

If you're unable to find a edit button on the beta, add /edit to the url of your browser

#

this should bring you to your bot page settings

sturdy swan
#

how long i need to wait?

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

ionic junco
sturdy swan
#

ok thanks

long ferry
#

Just put in a slash, aswell as mention in your description that your bot uses slash commands

winter python
#

i am entering a valid url

long ferry
#

this should work

sturdy swan
#

I changed my bots logo, and its not updating on the website. Is there a fix?

long ferry
#

dblrefreshdata

hidden rootBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the avatar and not the application icon / changed the bot name and not the application name.

sturdy swan
long ferry
#

Make sure you're logged in, aswell as only on the stable site

sturdy swan
#

I do not see it anywhere

long ferry
#

Disable beta through the cog at the top right

#

Then go to your bot

sturdy swan
#

Yep, thanks pepeblushytips

sage sail
#

I published my server but when i click "view"

#

this happens

#

What should i do

long ferry
#

Known issue right now

#

Nothing you can do

sage sail
#

So when will it get fixed?

long ferry
#

There's no ETA

broken jasper
#

How to add rythm?

sturdy swan
#

My bot was verified by top.gg, but whebn i look it up, it does not come up. Why is this?

#

Thanks

rigid flint
#

How do I update my bot's icon on top.gg?

cobalt sleet
#

dblrefreshdata

hidden rootBOT
#

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the avatar and not the application icon / changed the bot name and not the application name.

rigid flint
#

ok ty

sturdy swan
#

@cobalt sleet user ID 663084964413177869 is continously pinging me in #memes-and-media for reporting his image

cobalt sleet
#

Bonked

foggy flame
#

Why can't i find my bot in the search bar

#

?

long ferry
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

foggy flame
#

ok ty

lethal valley
#

Why does this pop up to me every time i try putting a webhook

long ferry
#

where are you encountering that

#

on bots?

lethal valley
#

Yeah

long ferry
#

You cannot use Webhooks until your bot is approved

lethal valley
#

Oh yeah thanks Man

hidden oak
#

This is a weird bug - when you go to https://top.gg/list/top?page=2 the header shows as if you aren't logged in (while still being logged) but if you go to the next or previous page the header displays appropriately, however, if you go back to that page - the header still looks like you aren't logged in. (Re-logging in still does not fix it.) Note: i'm on firefox

long ferry
#

can't seem to reproduce

hidden oak
#

hmm that's weird

hollow condor
#

i got 100 votes how do i claim credits

cobalt sleet
#

dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

hollow condor
#

ty

sturdy swan
#

if i were to advertise my server on top.gg, how many members would i get?

cobalt sleet
#

That depends on your server and how you run it, what your ad looks like etc. We simply can't guarantee the results.

#

You can apply for auctions here and see the estimated stats for different ad positions on the site

#

dbl auctions

hidden rootBOT
reef rover
cobalt sleet
#

dbl issues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

cobalt sleet
#

Oh it's not listed

#

But it's a known issue

#

Try turning off the beta mode

#

And logging out and back in again

#

If that doesn't work you'll have to wait for it to be fixed. No ETA.

reef rover
#

tried that and it does not work so ill just gotta wait then

tepid pelican
#

Is the bot down ?

sturdy swan
#

what bot

twin loom
#

My bot hasnt gone off today, I check that and I have a help page listing every command

#

😕

finite rose
#

what do I put here (my bot has slash commands)?

cobalt sleet
#

Just put / (Slash commands)

twin loom
long ferry
#

dblwrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

sturdy swan
#

what do i put here? whenever i try to do anything with it mentions i need discord widgets on for my server when i do?

sturdy swan
#

its a discord server

cobalt sleet
#

You need to turn on widgets in your server settings

sturdy swan
sturdy swan
long ferry
#

kick dsl and re-add it

sturdy swan
#

okay thanks

sturdy swan
#

it was confusing for me too

#

why they dont remove that text on the left idk

modest shell
sturdy swan
twin loom
sturdy swan
sturdy swan
# sturdy swan yea

so i create an invite, enter it and then click create invite on the website?

torn helm
#

how much time does it take to get your bot approved or denied

real briar
#

@cobalt sleet hey sorry for the ping but is there a way to cancel my application, I realized that my bot is a lil far from being ready since it needs some adjustments

hidden rootBOT
#

downvote You need to provide a bot to find

long ferry
#

oop

#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

long ferry
real briar
#

Oh okay thank you!

torn helm
viscid spoke
long ferry
#

read the message

hidden rootBOT
viscid spoke
#

i accidentally clicked it

#

what do i do

torn helm
#

dblbotinfo

hidden rootBOT
#

downvote You need to provide a bot to find

long ferry
long ferry
viscid spoke
#

anyways, why does nothing happen when i click find bot, its a valid client id

sturdy swan
#

what do i do??

long ferry
#

remove the https://discord.gg/

#

only include the code

sturdy swan
#

i did now its saying i need server widgets enabled but i already do?

long ferry
long ferry
viscid spoke
long ferry
#

can't help then, guess another site issue

viscid spoke
#

;-;

sturdy swan
viscid spoke
long ferry
#

No you can't

viscid spoke
#

ok

faint goblet
#

ANALYTICS BACK!!!!! tested on firefox btw

sturdy swan
#

hi

#

How do I know the date of acceptance of my bot

long ferry
#

DBLUPTO

#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

glacial cove
#

Hi top.gg how do I change the bot's name?

sturdy swan
cobalt sleet
hidden rootBOT
#

@glacial cove

In order to re-fetch data about your bot (Avatar, Name), please use the Refresh Data button on the right sidebar. If it still doesn't seem to change, make sure you actually changed the avatar and not the application icon / changed the bot name and not the application name.

glacial cove
#

Thanks

sturdy swan
#

Hello, how do I add another user as a developer in top.gg?

hidden rootBOT
#

@sturdy swan

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
cobalt sleet
#

Transfer your bot to a team

#

Please check the pins for current issues with teams.

sturdy swan
coral reef
#

Login first

hasty zenith
#

And mine doesn't at all

#

I don't get it

vital osprey
#

Yo, reading the rules, I had a doubt about the "Bots with commands allowing a user to DM another user must either state the author or that it was anonymous; in addition to having a block or opt-out feature." rule and I wonder about the fact that, my bot sends a dm to the user ban/kick, does it work the same?

hasty zenith
#

No, it's talking about direct messaging via a command

vital osprey
#

okay thanks !

gloomy shell
hasty zenith
#

And how is relevancy chosen exactly?

gloomy shell
#

not public algorithm

hasty zenith
#

Well I'm pretty sure mine is quite relevant D_rempout

drifting thistle
#

i just want to ask, i updated bot avatar, and on topgg the avatar disappeared, can i fix it somehow?

misty sparrow
#

Click on the "Refresh data" button on your bot page

misty sparrow
drifting thistle
#

thansk

long ferry
fast sequoia
#

How to set prefix?

long ferry
#

set prefix where?

fast sequoia
#

I want to change dbl?

#

For my server

sturdy swan
coral reef
fast sequoia
coral reef
#

We are not vote tracker support

long ferry
#

dblwrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

fast sequoia
solemn temple
#

I am trying to reply to a review on my bots page but when I press submit nothing happens

coral reef
#

Check the pin about current site issues

solemn temple
sturdy swan
#

can i host my discord.js bot on ubuntu vps?

spring burrow
#

i add my bot from 5 days

#

and it's not in the search

sturdy swan
long ferry
hidden rootBOT
#

@spring burrow

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

sturdy swan
#

hello i need help

long ferry
#

Sure thing, what do you need help with?

sturdy swan
#

my bot in site but here not found

#

in server

long ferry
#

see above

#

Oh

#

yeah bots are not added to this server anymore

sturdy swan
#

oh i dont know ok

#
  • i dont have role bot developer
long ferry
#

One sec

#

You don't seem to have any active bots in queue

sturdy swan
long ferry
#

could you tell me your bot id

sturdy swan
#

im in team with my friend

long ferry
#

can't seem to find any bots currently registered on your account

#

ohh

#

yeah team members don't get the dev role

sturdy swan
#

oh ok

sturdy swan
modest shell
#

like how long it takes you Accept el bot?

sturdy swan
#

1 week

#

or more

#

pins

modest shell
#

thaks

mint jay
#

I need help fast pls

#

Someone hack a acomĂșnate

long ferry
#

dblnotdiscord

hidden rootBOT
mint jay
#

Its about a hacker its have to be fast

long ferry
#

We cannot help with that

#

we are not discord

#

read above

flint bloom
#

Sorry for the time but I wanted to know how I can do to set youtube bot for video alerts, if you can help me I will be very grateful

long ferry
#

dblwrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

flint bloom
#

Ah okok sorry

abstract maple
#

Hi i have a problem, i want to putt my discord server on Top.gg but i have error 500
Something went wrong...

Go back

Return home
If you believe something should be here, contact us through our discord or at support@top.gg.
How can i fix it?

long ferry
#

Known issue

sturdy swan
#

I need help adding @Friend Time#4320 the bot to my server but I do not know the command or how

#

This

gloomy shell
#

dblwrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

sturdy swan
#

It doesn’t say what you’re saying to look

#

Only reason I came here

lilac horizon
gloomy shell
#

we cant help you then

sturdy swan
#

Is there a list On a website somewhere of the active bots?

gloomy shell
#

all bots on the website should be active, if they arent, you can report them

sturdy swan
#

Well I’m out so I can go the back way and find there support site that way

#

But all good

mint peak
#

I have a question for ticket tool bot

gloomy shell
#

answered in gneeral chat

elfin sluice
gloomy shell
#

what are you trying to access

#

oh the edit page

#

can you access other pages?

elfin sluice
gloomy shell
#

im able to access any page i try to get ot

#

to*

elfin sluice
#

now works

gloomy shell
#

weird

hollow igloo
#

Why is my least favorite server that I'm not even a part of is on my top.gg profile?

coral reef
#

Did you add the server to top.gg?

hollow igloo
#

No

#

Some other idiot did

coral reef
#

I think it is because you're a member of the server

agile yew
#

Eat poop

sturdy swan
#

Just wondering, was the new site/Beta released?

#

When I go to top.gg, it brings me to the new site.

#

Or is that just an error?

coral reef
#

Yes, you can turn it off at the bottom of the page in the footer.

sturdy swan
#

Why is it default?

#

Also, the top.gg phone number always says "No support agents can take your call"

#

Why is it that no one answers?

cobalt sleet
#

We only recommend getting support through this server or via email at support@top.gg.

abstract maple
#

What is the price for my discord to come out as premium?

coral reef
#

Wdym come out as premium?

sturdy swan
#

Olå Alguém Pode me Ajudar Sou Brasileiro

abstract maple
#

Like this, give me a sec

abstract maple
coral reef
#

dblauctions

hidden rootBOT
abstract maple
coral reef
#

np

steel badge
#

Quick question. How do you advertise your discord on top.gg, I mean like when you first press home you see 2 servers featured?

coral reef
steel badge
# coral reef ^^

thanks, just idk if that was the right one. Do you know how long it takes to review?

coral reef
#

Could take over a month, it varies.

steel badge
#

wow

#

alright thanks

coral reef
#

np

barren flax
ruby forge
sturdy swan
#

Yea

#

same with me

ruby forge
opal gyro
#

Same problem cnt vote anywhere

sturdy swan
ruby forge
#

I thought it is only for me

sturdy swan
#

nop

#

it is for everyone

ruby forge
#

Oh

coral reef
ruby forge
#

Ok

coral reef
storm oyster
#

how do i add a server count to my bots page

coral reef
#

dblapi

hidden rootBOT
#

This channel is ONLY for the Top.gg API!
This channel is only for: suggestions/help/bugs to do with official API libraries and API docs found at: https://docs.top.gg
Any Off-Topic conversation may get deleted and muted.

If you need help with development about your bot or development in general, feel free to use #development.

coral reef
#

oh shoot

storm oyster
#

???

ruby forge
#

Working now

storm oyster
#

i still cant know how

twilit stone
#

What's the requirement of getting vanity url for our bot?🌝

coral reef
#

It explains how to do it

storm oyster
#

i read it

coral reef
modest loom
#

what are vote credits? and what are they used for?

coral reef
#

dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

twilit stone
#

Or is it a paid feature?

coral reef
twilit stone
#

Ohk

coral reef
#

Currently there is no way to get a vanity

storm oyster
coral reef
#

Use one of the provided libraries to post it

storm oyster
#

oooh

#

i found out

#

thanks

coral reef
#

np

coral reef
#

I'd keep this in #topgg-api, if someone has a answer they will let you know.

vast perch
#

Yeah sorry, wasn't sure which channel to use.

coral reef
#

np

alpine ingot
#

What can we use the credits we have for?

coral reef
#

dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

alpine ingot
#

Thanks

mossy cosmos
#

how long before my bot is verified

coral reef
drifting stratus
#

When are you guys gonna fix the review reply issue? I now have 3 negative reviews that I’m unable to reply to and this is getting out of hand. It’s been months.

coral reef
#

The team is working on it, no eta at the moment.

drifting stratus
#

Are they? Because it’s been quite a while

coral reef
#

Yes, they are.

drifting stratus
#

Alright will I hope there’s a fix soon

jagged ridge
#

is it possible to get servers/bots removed from my profile?
I've got some stuck there that I'm not associated with

misty parrot
#

Been puzzling me for awhile. Why the need to know what server I'm in?

misty parrot
#

I didn't ask for server list, I asked why the need to know what server I'm in?

drifting stratus
#

That would be the need. If you don’t use the server list it’s not used

misty parrot
#

No, I didn't have any server or join in the listed server. Just skeptical why the need to know server I'm joining in

jagged ridge
#

you may not want to use the server list, but because its part of top.gg they share a login system

drifting stratus
toxic topaz
#

in lavalink i got this

#

how can i slve

#

solve\

drifting stratus
sturdy swan
misty parrot
#

Welp, I can just leave top.gg I guess

jagged ridge
#

you've got the dev role which implies you've already logged in before, and therefore have given them access to your servers already

sturdy swan
#

how long does it usually take to get your bot reviewed?

pliant mauve
haughty rose
#

@pliant mauvebro i submitted a bot and i also got mentioned in logs channel that i submiteed but in my profile bot is not comming

regal zealot
#

Hello my bot is approuved but, if i search "PalaMarket" (the name of my bot) de website find nothing why ?

cobalt sleet
#

Dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

hidden rootBOT
#

@haughty rose

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

haughty rose
# cobalt sleet Dblupto

bro i know review will take time coz my 1 bot is accepted this is second bot but when i clicked on submit it said 404 something went wrong and bot not comooing in profile but in #logs i got message your bot submiteed so what i should do

coral reef
#

Then it is submitted

cobalt sleet
#

Your bot hasn't been approved yet that's why.

coral reef
#

Make sure you are logged in when you are trying ot look for the bot on your profile

haughty rose
cobalt sleet
#

I can confirm it's in the queue

coral reef
#

If you got a dm from watcher and a mention in #logs saying you submitted it, it was submitted

haughty rose
#

this

cobalt sleet
#

Yes

coral reef
#

It was submitted

haughty rose
haughty rose
coral reef
#

we have access to your bots in queue, yes.

haughty rose
#

nice

#

i wish my bot approve

coral reef
#

all good, its submitted.

regal zealot
#

How to add my bot here for testing ?

cobalt sleet
#

We don't add bots here

regal zealot
#

Okay

#

Just verified bot ?

cobalt sleet
#

No bots

coral reef
#

Done by community polls

regal zealot
#

Okok

haughty rose
#

@coral reef where i apply for bot reviewer

cobalt sleet
coral reef
cobalt sleet
#

I believe we're just finishing up the next round of recruitment though.

coral reef
#

Meaning another recruitment cycle wont take place for a few months

cobalt sleet
#

Your application might only be seen in a few months

safe cave
#

Hello! I have a little bit of a problem, When i try to search my bot up It cant be found. Any idea?

hidden rootBOT
#

@safe cave

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

steel spade
#

is this the right channel to ask for help about a problem i have with my bot?

cobalt sleet
coral reef
steel spade
#

alr ty

coral reef
#

np

steel belfry
coral reef
#

We already explained what to do to them

haughty rose
#

lol

#

i knmow staff explained me

buoyant whale
#

how to delete a group

sturdy swan
buoyant whale
sturdy swan
#

delete server

buoyant whale
#

?

sturdy swan
#

ig

storm oyster
#

how do i update my bots pfp

sturdy swan
#

from developer portal

#

u can go to ur application

#

and then choose bot

storm oyster
sturdy swan
#

and then update it there

sturdy swan
storm oyster
#

if i asked how to do it in dev portal

#

i wouldnt have gone here

sturdy swan
storm oyster
frigid flame
#

hey, for some reason my server isn't showing up in DSL search?

cobalt sleet
#

Dbl issues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

frigid flame
#

ah so its still that one

silent urchin
#

How to add this bot

#

Xenon

#

I am not able to add

cobalt sleet
#

Just click invite on the bot page.

silent urchin
#

It is not showing

cobalt sleet
#

Screenshot?

fallen ridge
#

⏩

#

àž‰àž±àž™àč€àž›àč‡àž™àž„àž™àč„àž—àžą

blissful peak
#

yo hellp

#

How long do messages go back im trying to find my old acct

vital leaf
#

why my bot is not showing on search result...my bot name is R. RTFM but its not showing although it is approved

somber bear
#

is there any idea that when the "send test" issue will get fixed?

hidden rootBOT
#

@vital leaf

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

vital leaf
cobalt sleet
somber bear
#

the logs aren't working...

cobalt sleet
#

Then you're probably not entering the right details.

somber bear
#

can you suggest me a decent bot for the voting logs then?

cobalt sleet
somber bear
#

should i change the bot then?

cobalt sleet
#

Check your details with their support. If a real vote doesn't work then you've got the details wrong.

#

That's my understanding from what they told us.

somber bear
#

i mean its showing me a dm confirmation that i voted for the server, but its not showing the same thing in the logs.

cobalt sleet
#

I'd get onto them about that then. Explain what you just said and ask why.

cobalt sleet
#

Clearly our site is sending out the payloads if you're getting DM confirmation for each real vote.

somber bear
#

just a second.

somber bear
#

Hello, so I added this bot called Vote Tracker and im facing an issue with the vote logs. There's no issue with the details as the bot is sending the DM confimation to users who have voted for the server but its not displaying the same in the respective channel.

kind eagle
#

Someone (mod) please do -wrongserver

somber bear
kind eagle
cobalt sleet
sturdy swan
kind eagle
sly hare
#

@cobalt sleet are you japan?

cobalt sleet
#

This channel is for top.gg support questions. Please use #general for general discussion.

sly hare
sly hare
#

Napim

#

Okay

ionic junco
#

hey, how do i delete a bot from top.gg

cobalt sleet
#

Go to your bot page and click "Delete" in the sidebar

rigid viper
#

When will reviews be fixed? @cobalt sleet

cobalt sleet
hidden rootBOT
#

@rigid viper

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

ionic junco
cobalt sleet
ionic junco
#

unless i dont know what sidebar you mean

simple hill
#

Hii I cannot add my bot. I am pressing submit but it doesn't work!

orchid axle
#

Have you filled out all fields?

simple hill
#

Yes

#

propperly

orchid axle
#

Specifically Long Description being 300+ characters long?

simple hill
#

Wait

#

ohh

cobalt sleet
# ionic junco

Not there. That's the edit page. The delete button is on the bot page. Turn off beta and reload and it should appear.

sturdy swan
#

how to report a bug?

simple hill
sturdy swan
simple hill
orchid axle
sturdy swan
#

who will add your bot if there's no description

cobalt sleet
#

Yes

simple hill
#

Top,gg is good , but hard to use!

cobalt sleet
#

Top.gg is good for that specific reason

#

Higher standards than other bot lists

sturdy swan
cobalt sleet
#

Is it listed in pins here?

ionic junco
sturdy swan
simple hill
#

How may we test our bot?

ionic junco
#

i dont have that tho

sturdy swan
#

it is in the edit info bot page, when i choose a Theme preference : Dark or White it shows this message, if i selected No preference it would work without any problems
@cobalt sleet

cobalt sleet
ionic junco
#

Alright

sturdy swan
#

is there a way to delete a server it showing in my main page and im not in it?

#

Hi

#

Why Is My Name Z ?

cobalt sleet
#

Because your username is hoisting (starts with !)

sturdy swan
cobalt sleet
#

Why don't you just change your username to that?

charred crown
#

I'm having issues with the website

leaden basin
#

Say what the issue is, your message isn't helpful to anyone

charred crown
charred crown
#

is this what you call 5 star support?

leaden basin
#

yes i am support

long ferry
#

Press the search icon to actually start the search

charred crown
long ferry
charred crown
leaden basin
#

right..

kind eagle
long ferry
#

Both drop it, thanks

kind eagle
#

Anyway the Search button works

charred crown
#

@long ferry

runic grail
#

sigh

charred crown
#

@cobalt sleet

#

im sorry you're not going to japan but the mod helping me left

#

i think they gave up

long ferry
#

Then it seems like there's no bots with that search query

bronze silo
long ferry
#

It should change to the tag instead of a search query

#

Yeah

charred crown
#

ok. I live in russia so maybe it's the keyboard I use? @long ferry

long ferry
#

Use the tag instead of the search

#

See what Faiyaz said

ashen current
#

New issue,can anyone help me ?

long ferry
#

Yeah that's a known issue

ashen current
long ferry
#

There's none as of now

ashen current
#

Ok,thanks

tacit zodiac
#

@ashen current log out and back in

ashen current
tacit zodiac
#

Can you try directly through your browser?

lapis tree
#

Hello, how do we get our secret client and how to put it?

long ferry
#

Are you talking about your API token?

potent sinew
#

how much does it take usually in queue?

long ferry
#

dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

true smelt
#

I have the impression that we can no longer add another owner to the bots.
help me ?

long ferry
#

That is correct, yes

#

If you wish to add another user to manage your bot, use teams

#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
true smelt
#

ty

#

I can not transfer the ownership of bot, I put the id of the person then I press the button, and nothing happens

#

help me

cobalt sleet
#

Dbl issues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

rough talon
#

Hi, I'm adding my bot but it's been 6 days and I still haven't received a message from DM that it was rejected or approved.

rigid viper
#

@cobalt sleet What will be the method to redeem the $15

#

I got because my bot got 100+ votes

pliant mauve
pliant mauve
#

dbl credits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

long ferry
#

You cannot transfer the ownership to another user

runic grail
#

how full is the queue? (for bots)

runic grail
#

ok

fleet sonnet
#

@steady finch help please

steady finch
#

Don't add the invite code

#

Remove the invite code

#

Submit it

#

Then edit it, and put the invite code back

fleet sonnet
#

K

#

@steady finch hey i added bot to top.gg now what

steady finch
#

Edit the bot

#

And put the invite code back in

#

Then wait 1 week or more

fleet sonnet
#

k

pastel palm
#

...

#

나만 한ꔭ읞

#

읞가

rustic nymph
#

my music bot for community have a good prefix?

minor lily
#

does iframes don't work in top.gg or am i doing something wrong

#

cuz it works in other websites

long ferry
rustic nymph
#

okay

long ferry
#

Make sure it is closed correctly

rustic nymph
#

anyone interested in my bot?

long ferry
#

No ads please

rustic nymph
#

uh

#

ok

minor lily
#

i dont really know why

long ferry
#

Make sure to close your iframe

sly prism
#

What are these vote credits?

long ferry
#

dblcredits

hidden rootBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

sly prism
long ferry
#

Correct

cyan sable
#

why cant we add someone else into a bot thing

#

bot creator

#

thing

peak widget
#

How I can add my server to your site?

pliant mauve
peak widget
pliant mauve
#

try to log in and logout

#

then try again

peak widget
#

Ok

#

Thanks you

pliant mauve
#

no worries

peak widget
#

No, it isn't help

#

đŸ˜©

cobalt sleet
#

Dbl issues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

cyan sable
#

Where do you get team invites

cobalt sleet
#

Have you been invited to a team or are you trying to invite someone?

cyan sable
#

i have been invited but idk where it is

cobalt sleet
#

Yeah I think that's a bug right now. Teams aren't quite working properly at the moment.

#

Yep it's in the pins here. It's a known site issue.

cyan sable
cobalt sleet
#

Not possible for the moment.

cyan sable
#

ok

#

thx

sturdy swan
cobalt sleet
#

What's wrong? Can you provide us with a screenshot?

bronze compass
sturdy swan
#

ok

#

thats my problem

cobalt sleet
#

You can try logging out and back in again. That's the only fix we have to offer right now.

gilded canyon
#

Where placr we will get notif when bot get approved ?

zinc oracle
wicked briar
#

How do I show how many servers my bot is in on top.gg instead of 'N/A'?

sturdy swan
#

ugh i need another fix

#

wait

#

i know a little html

prime lintel
#

How do I update my Bot's pfp on top.gg?

sturdy swan
#

i see

long ferry
wicked briar
#

How do I show how many servers my bot is in on top.gg instead of 'N/A'?

glad whale
#

YouTube Notification Setup kaise kru bot ka

meager nexus
#

hey which is a good bot to track invites and joins and leaves

meager nexus
glad whale
#

How to setup YouTube Notification bot

sturdy swan
#

I'm trying to add another owner to the bot but in the new layout I can't find the option does anyone know where it is?

glad whale
#

@sturdy swan please help me

sturdy swan
glad whale
#

@sturdy swan my YouTube Notification bot setup kaise kru

sturdy swan
#

???

meager nexus
sturdy swan
glad whale
#

@meager nexus help me

zinc oracle
#

nope, I dont know a bot that does that

hidden rootBOT
#

@glad whale

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

meager nexus
meager nexus
sturdy swan
#

np

hidden rootBOT
#

@wicked briar

servercount To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

long ferry
#

dblteam

hidden rootBOT
#

How do I create a team?

  1. Log into top.gg
  2. Go to your profile
  3. Click the Plus button to create a new team
  4. Fill out all the details about your newly created Team (Icon, Team-Name, Description)
  5. Click "Submit" once you're done!
glad whale
wicked briar
quiet belfry
#

How to add something in starboard?

long ferry
#

By getting it starred

versed silo
#

Is there any flags I should blacklist to not get declined by top.gg ?

sturdy swan
#

I have published my server on top.gg/servers (a while ago) but for some reason it doesn't show up when I search for the name in the top.gg/servers search tab. Any reason as to why this could be happening?

hidden rootBOT
#

@sturdy swan

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

sturdy swan
#

ah okay thanks

steady trench
#

why i cant add me server?:(

long ferry
#

That's a known issue at the moment

#

You could try logging out and back in

steady trench
#

i tried like 5 times

#

:c

tardy harbor
#

hi theres like a method for search server with server id on top?

steady trench
tardy harbor
#

i can't find with the name

steady trench
#

I did not understand :,v, I give up, thank you anyway

small hill
#

Please fix replies it's been so longed plz

hidden rootBOT
#

@small hill

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

sturdy swan
#

In this new update, how do I edit the bot?

ionic junco
#

Can my bot get denied for not having enough commands?

late minnow
#

@zinc oracle

coral reef
coral reef
sturdy swan
pliant mauve
#

you will have to disable beta mode

sturdy swan
#

Why does top.gg not response sometimes?

long ferry
#

Possibly your internet

pliant mauve
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

long ferry
#

Or that

sturdy swan
#

I actually mailed top.gg annd asked how much time they told 1-6weeks after that i messgaed again is my bot vefied they did not reply

sharp narwhal
#

What is your bot id?

sturdy swan
#

That bot is not used anymore tho but if u want i can give

sharp narwhal
#

If you don't have it submitted to top.gg then what is the reason behind the verification time message?

sturdy swan
sharp narwhal
#

You have submitted 2 bots, 1 we declined for being offline

#

and the second you submitted today

sturdy swan
#

Will it get responed

#

@sharp narwhal

sharp narwhal
#

You just submitted it today.

neon nacelle
#

@long ferry I need support to add the server on top.gg, but, there is an error

sharp narwhal
#

Current wait time is 1+ weeks

neon nacelle
#

when i acess the server

sturdy swan
neon nacelle
sturdy swan
sharp narwhal
#

No.

sturdy swan
#

Ok

long ferry
#

What are you trying to access

neon nacelle
long ferry
#

dblissues

hidden rootBOT
#

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

neon nacelle
long ferry
#

Read above

sturdy swan
#

it is probarly in review

#

that is why tht error

long ferry
sturdy swan
long ferry
#

Bots do, servers don't

sturdy swan
#

ohk

#

but why is this so?

neon nacelle
austere burrow
#

@sharp narwhal @long ferry
GUYS I Added My Bot In Top.gg I Clicked The Submit button but it still shows the Submit button in light white colour I filled everything but my bot isn't showing in top.gg

neon nacelle
#

@long ferry

zealous crown
#

Hi there,
i need support..
i am trying to check my webhook setup on the server by clicking on 'send test' button but it is showing something went wrong for both me and my friend.
Would this affect the Webhook in any way?

coral reef
# sturdy swan

Press the 3 dots, it’ll bring a drop down with a “edit” button

neon nacelle
#

843994056589049937

#

id server

long ferry
hidden rootBOT
#

@neon nacelle

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

neon nacelle
#

this takes place for 2 months

coral reef
#

The team is working on fixes, no eta

zealous crown
coral reef
#

Np

sturdy swan
#

Can I work on top.gg as a volunteer

#

i created a team and transferred the bot to it but i cant get it in the profile teams there are only 2 (old)...

kind eagle
sturdy swan
hidden rootBOT
#

@sturdy swan

Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.

Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.

long ferry
kind eagle
coral reef
sturdy swan
#

so theres no way to remove it from the team

lethal valley
#

Hey guya

#

Guys*

coral reef
lethal valley
#

Its been 3 days on my bot application when eill it be tested

coral reef
#

Dblupto

hidden rootBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

sturdy swan
lethal valley
coral reef
#

There are a lot of things the team is working on rn, there isn’t a set ETA for them.

#

Np

austere burrow
long ferry
#

Have you added your bot id?

coral reef
#

You need to type in your bots ID and press “find” before you can enter any information in

austere burrow
#

Yup

coral reef
#

Is there a error message at the top when you go to click submit?

austere burrow
#

No

#

@coral reef
At first the submit button was dark pink when I clicked it it became light pink

coral reef
#

Try using a different browser

long ferry
#

Use a different browser

austere burrow
#

Hmm ok sed me have to fill the details again

coral reef
#

Yes

#

Chrome

austere burrow
long ferry
#

Then retry it on chrome

coral reef
#

^

#

Try opening a new window and redoing it

long ferry
#

Otherwise we can't really help

austere burrow
long ferry
#

Then we can't really help

lime skiff
long ferry
#

Known issue

lime skiff
#

how do you solve this?

pale halo
#

Hey, my bot was now approved roughly 1 week ago and still can't be found when searching for it.

My last bot I added, was found after a few minutes.
How can this be the case, could someone please have a look at this?

abstract maple
#

Or what?

pale halo
lime skiff
abstract maple
#

@lime skiff Go to your name, there u have the list of your servers, and there add a new server,

#

Tell me if works

lime skiff
abstract maple
lime skiff
long ferry
past garden
#

I’m having issues with the karuta vote function

cobalt sleet
hidden rootBOT
#

@past garden

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

past garden
#

Seriously?

#

They sent me here

#

Top.gg is the issue, but thank you for your help. Not.

grand ravine
#

if top.gg was the issue all bots would be affected

#

the issue is on the vote processing not on vote notification dispatch

past garden
#

Well it’s not karuta. The top.gg website keeps lagging out on ads for me and I’m not receiving tickets when I vote

#

Okay. I’ll see who else I can contact.

grand ravine
#

karuta's dev team

sturdy swan
past garden
#

I’m talking to Craig right now

#

He sent me here

sturdy swan
#

another site issue?

cobalt sleet
past garden
grand ravine
#

safari is the issue

cobalt sleet
#

Yeah that's usually an issue

past garden
#

Okay. I’ll try google chrome

#

Safari shouldn’t be an issue though. It’s a browser like any other.

grand ravine
#

unfortunately, it isn't

past garden
#

How is that

grand ravine
#

safari basically reinvented the wheel when it comes to internal workings

bronze silo
grand ravine
#

it's entirely uncompatible with most sites

#

unless the site was made with safari compatibility as a priority

past garden
long ferry
#

sounds like a

#

dblwrongserver

hidden rootBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

bronze silo
#

Sometimes people gets blocked from vote rewards

past garden
wintry shadow
#

How can I edit server description? I updated the server, and the discription does not fit the new purpose if the server.

abstract maple
nova plinth
wintry shadow
long ferry
#

yeah they left

tacit idol
wintry shadow
cobalt sleet
#

Click edit or add /edit to the server page URL

wintry shadow
#

ok

wintry shadow
#

thanks

sudden charm
#

It won't let me add my server to the top.gg website

abstract maple
#

how much time takes a answer of a request for advertising?

misty pine
#

Hi, I would like to know if it would be possible to put a "voting counter" for the servers because I would like to reward the person who voted the most times the server.

long ferry
long ferry
sudden charm
misty pine
long ferry
#

then you can use webhooks for that

misty pine
#

Sorry i use google translate ^^'