#support
1 messages · Page 522 of 1
click the Refresh data button
i did
on the bot page
doesn't change
...
is ur bot aprooved?
give it time to update, try again in 30 minutes or so
but i changed the name and avatar 3 days ago
When I try to add my bot and click "Find Bot", it doesn't do anything, and its a valid client ID
;-;
Try either Clearing browser cache or Using another browser
Guys, how can I see the evaluation progress of my bot?
You mean "Server count growth" ?
Simple, if it is on the website and public, it's accepted. If you get a message saying its been declined then its declined
oh that's what he meant
doesnt work
I don't know, I'm using the translator to talk here, but I don't think so
umm
Xig told to do that like 3 days ago
You'll get a DM from @hidden root when your bot is accepted / declined, until then it's in the queue
You can't see your position in the queue, but it's first in first out
do what?
Ok, but what is the deadline?
1 week or more is the current wait time
Ok, thanks
You want to advertise?
well what do i do now
Did you try a different browser already?
yeah
All I can reccomend is to try a different browser and/or clear your cache.
did both
It works fine for me (Firefox developer edition)
no I mean like these partners
You cannot apply to be a partner
how can we check that my bot is approved or not
how do you display images on your bots main page?
you can use markdown, or html

Thank you!
known issue
thats why delting
when will my bot be approved? his id is: 866052739833004072, his name is Star
dblupto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
when will my bot be approved? his id is: 866052739833004072, his name is Star
read above
ok
Use a translator above
are you owner of Top.gg?
Tourney bot
He is a owner of discord đł
k, yes
bruh
He is a moderator and a bot reviewer
Anyone give tourney bot link
n

dblinvitebot
@minor nest
It seems like you want to invite a bot to your server
In order to invite a bot to your server, press the Invite button on the bot page. It should then redirect you to discord's authorization page.
Press authorize and the bot should be added to your Server. If it says any red text such as for example This bot is private or this bot has been flagged.., then we cannot help you. Reach out to the bot-developer for this issue by going to their support server.
@cobalt sleet I'm so tired
tired?
dblsupport
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
i can't understand
n
Rules are rules! As the bot developer you're responsible for the content your bot posts. Please read the decline reason and fix the issue. Then feel free to apply again. Your bot page also had mentions of NSFW in the "Actions" part of the help menu screenshot. Please make sure to remove those too when re-applying since that is also against our bot guidelines.
hello
I'm from Brazil, I don't understand much English, I just wanted to know when my BOT was approved
im trying to add my bot to my server, and it says Your form contained some validation errors
dbl upto
@blissful stream
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
We already told you this
tf
ok
how do i edit my bot? there seems to be no button to edit your bot whatsoever
If you're unable to find a edit button on the beta, add /edit to the url of your browser
this should bring you to your bot page settings
how long i need to wait?
dblupto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
oh, ok but what do i enter in "Prefix", because im switching to slash commands
ok thanks
Just put in a slash, aswell as mention in your description that your bot uses slash commands
i am entering a valid url
Submit your bot without adding a supportUrl, then edit the supportUrl in after submitting your bot
this should work
thanks
ok
thanks
I changed my bots logo, and its not updating on the website. Is there a fix?
dblrefreshdata
Where is that pannel. i do not see it
Make sure you're logged in, aswell as only on the stable site
I do not see it anywhere
Yep, thanks 
So when will it get fixed?
There's no ETA
How to add rythm?
My bot was verified by top.gg, but whebn i look it up, it does not come up. Why is this?
Thanks
dblrefreshdata
ok ty
@cobalt sleet user ID 663084964413177869 is continously pinging me in #memes-and-media for reporting his image
Bonked
dblissues
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
ok ty
Why does this pop up to me every time i try putting a webhook
Yeah
You cannot use Webhooks until your bot is approved
Oh yeah thanks Man
This is a weird bug - when you go to https://top.gg/list/top?page=2 the header shows as if you aren't logged in (while still being logged) but if you go to the next or previous page the header displays appropriately, however, if you go back to that page - the header still looks like you aren't logged in. (Re-logging in still does not fix it.) Note: i'm on firefox
can't seem to reproduce
hmm that's weird
i got 100 votes how do i claim credits
dblcredits
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Donât know what auctions is? See here for how to apply.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT âwithdrawâ them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canât redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's
Votespage on your botâs dashboard). You will have 30 days to redeem them before they expire. - After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers
A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.
ty
That depends on your server and how you run it, what your ad looks like etc. We simply can't guarantee the results.
You can apply for auctions here and see the estimated stats for different ad positions on the site
dbl auctions
What are auctions? What is #bids for? Click here to find out and click here to apply for access.
is it only me that gets this when I am trying to access the https://top.gg/servers/new
dbl issues
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
Oh it's not listed
But it's a known issue
Try turning off the beta mode
And logging out and back in again
If that doesn't work you'll have to wait for it to be fixed. No ETA.
tried that and it does not work so ill just gotta wait then
Is the bot down ?
what bot
My bot hasnt gone off today, I check that and I have a help page listing every command
đ
DM me please
Just put / (Slash commands)
Thanks my friend
dblwrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
help?
what do i put here? whenever i try to do anything with it mentions i need discord widgets on for my server when i do?
The invite link of your bot
its a discord server
You need to turn on widgets in your server settings
discord srver link
i have it on
when i put one in it doesnt work
kick dsl and re-add it
okay thanks
put the entire link
it was confusing for me too
why they dont remove that text on the left idk
Kicrops?
including https?
What
yea
so i create an invite, enter it and then click create invite on the website?
how much time does it take to get your bot approved or denied
@cobalt sleet hey sorry for the ping but is there a way to cancel my application, I realized that my bot is a lil far from being ready since it needs some adjustments
dblbotinfo
You need to provide a bot to find
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
you can always delete your bot off the site again and resubmit it later on
Oh okay thank you!
?
help + what happens if i click "request auctions access"
read the message
dblauctions
@viscid spoke
What are auctions? What is #bids for? Click here to find out and click here to apply for access.
dblbotinfo
You need to provide a bot to find
nothing, just ignore it
no, read the response
ok
anyways, why does nothing happen when i click find bot, its a valid client id
what do i do??
@long ferry
i did now its saying i need server widgets enabled but i already do?
try on a different browser
have you tried kicking dsl
already did
can't help then, guess another site issue
;-;
yeah i did and then reinvited it but still happening
I already have a bot on top.gg, can I just replace everything with the bot i want to add
No you can't
ok
ANALYTICS BACK!!!!! tested on firefox btw
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
u got to remake i thinik
Dbl refreshdata
@glacial cove
Thanks
Dbl team
@sturdy swan
Login first
How come bots with lower votes than mine show on
https://top.gg/tag/moderation
And mine doesn't at all
I don't get it
Yo, reading the rules, I had a doubt about the "Bots with commands allowing a user to DM another user must either state the author or that it was anonymous; in addition to having a block or opt-out feature." rule and I wonder about the fact that, my bot sends a dm to the user ban/kick, does it work the same?
No, it's talking about direct messaging via a command
okay thanks !
first page is sorted by relevency, then after that is votes
And how is relevancy chosen exactly?
not public algorithm
Well I'm pretty sure mine is quite relevant 
i just want to ask, i updated bot avatar, and on topgg the avatar disappeared, can i fix it somehow?
Click on the "Refresh data" button on your bot page
Look at this
thansk
Moderation messages are excluded from that:
Anything that can be initiated by another user and can be used to send a user direct messages
How to set prefix?
set prefix where?
I did it but it doesn't work
Of what bot?
We are not vote tracker support
dblwrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
Ahh, I wasnât sure how the tracker was set up. Makes more sense
I am trying to reply to a review on my bots page but when I press submit nothing happens
Check the pin about current site issues
My bad
#support message @spring burrow
?
#development for this
dblissues
@spring burrow
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
hello i need help
Sure thing, what do you need help with?
could you tell me your bot id
im in team with my friend
can't seem to find any bots currently registered on your account
ohh
yeah team members don't get the dev role
oh ok
lucky yours if working
like how long it takes you Accept el bot?
thaks
dblnotdiscord
We do not represent Discord, nor are we affiliated with them. We merely use their service.
If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:
How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries
Its about a hacker its have to be fast
Sorry for the time but I wanted to know how I can do to set youtube bot for video alerts, if you can help me I will be very grateful
dblwrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
Ah okok sorry
Hi i have a problem, i want to putt my discord server on Top.gg but i have error 500
Something went wrong...
Go back
Return home
If you believe something should be here, contact us through our discord or at support@top.gg.
How can i fix it?
Known issue
I need help adding @Friend Time#4320 the bot to my server but I do not know the command or how
This
dblwrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
me too and that was 2 week i guess
we cant help you then
Is there a list On a website somewhere of the active bots?
all bots on the website should be active, if they arent, you can report them
Well Iâm out so I can go the back way and find there support site that way
But all good
I have a question for ticket tool bot
answered in gneeral chat
no
now works
weird
I think it is because you're a member of the server
Eat poop
Just wondering, was the new site/Beta released?
When I go to top.gg, it brings me to the new site.
Or is that just an error?
Yes, you can turn it off at the bottom of the page in the footer.
Why is it default?
Also, the top.gg phone number always says "No support agents can take your call"
Why is it that no one answers?
We only recommend getting support through this server or via email at support@top.gg.
What is the price for my discord to come out as premium?
Wdym come out as premium?
Olå Alguém Pode me Ajudar Sou Brasileiro
Like this, give me a sec
The question is if i can pay for appear y the top off the server list
dblauctions
What are auctions? What is #bids for? Click here to find out and click here to apply for access.
Thanks đ
np
Quick question. How do you advertise your discord on top.gg, I mean like when you first press home you see 2 servers featured?
^^
thanks, just idk if that was the right one. Do you know how long it takes to review?
Could take over a month, it varies.
np
why
@sturdy swan this?
Same problem cnt vote anywhere
yea
I thought it is only for me
Oh
Try refreshing
Ok
Voting working perfectly fine for me, try refreshing and going again.
how do i add a server count to my bots page
dblapi
This channel is ONLY for the Top.gg API!
This channel is only for: suggestions/help/bugs to do with official API libraries and API docs found at: https://docs.top.gg
Any Off-Topic conversation may get deleted and muted.
If you need help with development about your bot or development in general, feel free to use #development.
oh shoot
???
Working now
i still cant know how
What's the requirement of getting vanity url for our bot?đ
i read it
If you need additional help go to #topgg-api
what are vote credits? and what are they used for?
dblcredits
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Donât know what auctions is? See here for how to apply.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT âwithdrawâ them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canât redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's
Votespage on your botâs dashboard). You will have 30 days to redeem them before they expire. - After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers
A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

Or is it a paid feature?
You had to have a certified bot. Certification is now closed indefinitely
Ohk
Currently there is no way to get a vanity
Use one of the provided libraries to post it
If you need help with the api go to #topgg-api tho
np
I'd keep this in #topgg-api, if someone has a answer they will let you know.
Yeah sorry, wasn't sure which channel to use.
np
What can we use the credits we have for?
dblcredits
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Donât know what auctions is? See here for how to apply.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT âwithdrawâ them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canât redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's
Votespage on your botâs dashboard). You will have 30 days to redeem them before they expire. - After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers
A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.
Thanks
how long before my bot is verified
Read this message: #support message
When are you guys gonna fix the review reply issue? I now have 3 negative reviews that Iâm unable to reply to and this is getting out of hand. Itâs been months.
The team is working on it, no eta at the moment.
Are they? Because itâs been quite a while
Yes, they are.
Alright will I hope thereâs a fix soon
is it possible to get servers/bots removed from my profile?
I've got some stuck there that I'm not associated with
Been puzzling me for awhile. Why the need to know what server I'm in?
top.gg has a server list
I didn't ask for server list, I asked why the need to know what server I'm in?
That would be the need. If you donât use the server list itâs not used
No, I didn't have any server or join in the listed server. Just skeptical why the need to know server I'm joining in
you may not want to use the server list, but because its part of top.gg they share a login system
Because features on the server list need that information, like I said.
Not top.gg related
you've got the dev role which implies you've already logged in before, and therefore have given them access to your servers already
how long does it usually take to get your bot reviewed?
it may take up to a week
@pliant mauvebro i submitted a bot and i also got mentioned in logs channel that i submiteed but in my profile bot is not comming
Hello my bot is approuved but, if i search "PalaMarket" (the name of my bot) de website find nothing why ?
Dblissues
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
Dblupto
@haughty rose
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
bro i know review will take time coz my 1 bot is accepted this is second bot but when i clicked on submit it said 404 something went wrong and bot not comooing in profile but in #logs i got message your bot submiteed so what i should do
Then it is submitted
Your bot hasn't been approved yet that's why.
Make sure you are logged in when you are trying ot look for the bot on your profile
oohk but it is sumitted n coz i have written many lines
i am logged
I can confirm it's in the queue
If you got a dm from watcher and a mention in #logs saying you submitted it, it was submitted
Yes
It was submitted
how you got access to my bot oo your bot reviewer
i didn't got dm just got lfgs
we have access to your bots in queue, yes.
oo
nice
i wish my bot approve
all good, its submitted.
How to add my bot here for testing ?
We don't add bots here
No bots
Done by community polls
Okok
@coral reef where i apply for bot reviewer
I believe we're just finishing up the next round of recruitment though.
means ??
Meaning another recruitment cycle wont take place for a few months
Your application might only be seen in a few months
ook
Hello! I have a little bit of a problem, When i try to search my bot up It cant be found. Any idea?
Dbl issues
@safe cave
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
is this the right channel to ask for help about a problem i have with my bot?
Depends if it's related to top.gg or #development
This is to ask about a problem with top.gg, for bot development you can go to #development
alr ty
np
it will come only after its approved
We already explained what to do to them
how to delete a group
what do you mean by that
how to delete a team
delete server
?
how do i update my bots pfp
and then update it there
it chooses ur bot pfp only
click refresh data on your bots page
ok thanks
hey, for some reason my server isn't showing up in DSL search?
Dbl issues
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
ah so its still that one
Just click invite on the bot page.
It is not showing
Screenshot?
why my bot is not showing on search result...my bot name is R. RTFM but its not showing although it is approved
is there any idea that when the "send test" issue will get fixed?
Dbl issues
@vital leaf
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
thanks for informing
If that's for setting up the server webhooks for votetracker.xyz, you don't need to do the test to complete the setup. The bot devs confirmed that just having the correct details then testing with a real vote will do the trick.
but its not?
the logs aren't working...
Then you're probably not entering the right details.
i did, i even rechecked it like 20 times-
can you suggest me a decent bot for the voting logs then?
This was a person from vote tracker support in this channel just a few days ago.
man, then why the clunk is it not working for my server?
should i change the bot then?
Check your details with their support. If a real vote doesn't work then you've got the details wrong.
That's my understanding from what they told us.
i mean its showing me a dm confirmation that i voted for the server, but its not showing the same thing in the logs.
I'd get onto them about that then. Explain what you just said and ask why.
ok-
Clearly our site is sending out the payloads if you're getting DM confirmation for each real vote.
just a second.
yea.
Hello, so I added this bot called Vote Tracker and im facing an issue with the vote logs. There's no issue with the details as the bot is sending the DM confimation to users who have voted for the server but its not displaying the same in the respective channel.
@cobalt sleet is this fine?
go to that bot's support server
Someone (mod) please do -wrongserver
i already am.
Yeah I guess
luca is dead, dblwrongserver*
RIP
@cobalt sleet are you japan?
Oh I'm sorry but are you Japanese ?
No. Also đ
Go to your bot page and click "Delete" in the sidebar
When will reviews be fixed? @cobalt sleet
dbl issues
@rigid viper
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
huh? there is no delete button
Are you on the beta version of the site? Can you send me a screenshot?
Hii I cannot add my bot. I am pressing submit but it doesn't work!
Have you filled out all fields?
Specifically Long Description being 300+ characters long?
Not there. That's the edit page. The delete button is on the bot page. Turn off beta and reload and it should appear.
how to report a bug?
I dont have 300 charters. Can you make this optional SORRY!
you have to fill this.
Yeah but why 300?
You need to have more than 300 characters in your long description - do note spamming it or putting junk will just have your bot instantly declined
who will add your bot if there's no description
on the bot page..?
Yes
I will just use discord bot list
Top,gg is good , but hard to use!
any response?
i dont know what you mean, or where that is
no
How may we test our bot?
i dont have that tho
it is in the edit info bot page, when i choose a Theme preference : Dark or White it shows this message, if i selected No preference it would work without any problems
@cobalt sleet
Please DM me with the bot ID
Alright
is there a way to delete a server it showing in my main page and im not in it?
Hi
Why Is My Name Z ?
Because your username is hoisting (starts with !)
OK, can you make my name EmirhanN?
Why don't you just change your username to that?
I'm having issues with the website
Say what the issue is, your message isn't helpful to anyone
excuse me?
is this what you call 5 star support?
yes i am support
Press the search icon to actually start the search
be quiet and let the professionals talk, and thank you
No need to be rude towards users
he was rude towards me for no reason
right..
yea everyone is smh rude towards you
Both drop it, thanks
Anyway the Search button works
sigh
@cobalt sleet
im sorry you're not going to japan but the mod helping me left
i think they gave up
Then it seems like there's no bots with that search query
@charred crown Use this:
https://top.gg/tag/reddit
ok. I live in russia so maybe it's the keyboard I use? @long ferry
New issue,can anyone help me ?
Yeah that's a known issue
Any solution?
There's none as of now
Ok,thanks
@ashen current log out and back in
Tried
Can you try directly through your browser?
Hello, how do we get our secret client and how to put it?
Are you talking about your API token?
how much does it take usually in queue?
dblupto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
I have the impression that we can no longer add another owner to the bots.
help me ?
That is correct, yes
If you wish to add another user to manage your bot, use teams
dblteam
ty
I can not transfer the ownership of bot, I put the id of the person then I press the button, and nothing happens
help me
Dbl issues
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
Hi, I'm adding my bot but it's been 6 days and I still haven't received a message from DM that it was rejected or approved.
@cobalt sleet What will be the method to redeem the $15
I got because my bot got 100+ votes
its may take up to a week or so
dlb credits
dbl credits
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Donât know what auctions is? See here for how to apply.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT âwithdrawâ them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canât redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's
Votespage on your botâs dashboard). You will have 30 days to redeem them before they expire. - After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers
A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.
You cannot transfer the ownership to another user
how full is the queue? (for bots)
ok
Don't add the invite code
Remove the invite code
Submit it
Then edit it, and put the invite code back
k
does iframes don't work in top.gg or am i doing something wrong
cuz it works in other websites
They do, very likely an issue on your iframe
okay
Make sure it is closed correctly
anyone interested in my bot?
No ads please
i got it working on other websites, its just a iframe with src="link"
i dont really know why
Make sure to close your iframe
What are these vote credits?
dblcredits
Auction Credits
What are they?
- If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
- Donât know what auctions is? See here for how to apply.
- These auction credits can be used to pay for any winning bids you may make
- You CANNOT âwithdrawâ them for real money
How does the System Work?
- Each month, bot monthly votes reset
- If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (canât redeem till you actually get 101 votes)
- Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)
How Can I Redeem Them?
- At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's
Votespage on your botâs dashboard). You will have 30 days to redeem them before they expire. - After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)
**How can I Use them to Pay? **
- When you pay for your winning bid, you have the option to use your credits
- If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers
A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.
So you need auction access to use them and cannot use them otherwise
Correct
How I can add my server to your site?
no worries
Dbl issues
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
Where do you get team invites
Have you been invited to a team or are you trying to invite someone?
i have been invited but idk where it is
Yeah I think that's a bug right now. Teams aren't quite working properly at the moment.
Yep it's in the pins here. It's a known site issue.
then how dose my friend add me in the creators section
Not possible for the moment.
https://www.top.gg/servers/new is not working. could you help?
What's wrong? Can you provide us with a screenshot?
that endpoint has been returning a 500 since one week
You can try logging out and back in again. That's the only fix we have to offer right now.
didnt work
Where placr we will get notif when bot get approved ?
a dm with @hidden root typically
#logs if approved too
i see
There's no other fix
YouTube Notification Setup kaise kru bot ka
hey which is a good bot to track invites and joins and leaves
||@sturdy swanryone@dusk ospreye||
How to setup YouTube Notification bot
I'm trying to add another owner to the bot but in the new layout I can't find the option does anyone know where it is?
@sturdy swan please help me
?
@sturdy swan my YouTube Notification bot setup kaise kru
???
@zinc oracle you know a bot
invite manager
@meager nexus help me
nope, I dont know a bot that does that
dblwrongserver
@glad whale
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
invite manager
dm
thx
np
dblservercount
@wicked briar
servercount To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.
You cannot add another owner to your bot, please use teams instead
dblteam
Kisko kru
Oh, it's actual code. Thx
How to add something in starboard?
By getting it starred
Oh, alright.
I have published my server on top.gg/servers (a while ago) but for some reason it doesn't show up when I search for the name in the top.gg/servers search tab. Any reason as to why this could be happening?
dblissues
@sturdy swan
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
ah okay thanks
why i cant add me server?:(
hi theres like a method for search server with server id on top?
?
i can't find with the name
I did not understand :,v, I give up, thank you anyway
Please fix replies it's been so longed 
dblissues
@small hill
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
In this new update, how do I edit the bot?
Can my bot get denied for not having enough commands?
@zinc oracle
The same way that you would edit your old bot, just a different UI look
Best not to ping mods if there isnât a serious issue, how can I help?
I do not see the edit button
you will have to disable beta mode
Possibly your internet
dblissues
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
Or that
I actually mailed top.gg annd asked how much time they told 1-6weeks after that i messgaed again is my bot vefied they did not reply
What is your bot id?
That bot is not used anymore tho but if u want i can give
If you don't have it submitted to top.gg then what is the reason behind the verification time message?
I have submitted it earliar when it was of a use
You have submitted 2 bots, 1 we declined for being offline
and the second you submitted today
Yes
Will it get responed
@sharp narwhal
You just submitted it today.
Current wait time is 1+ weeks
Are you logged in?
when i acess the server
Yes i m asking coz my that bot took a lot time to response as u tell
yep
Can you review it?
No.
Ok
Are you the owner?
What are you trying to access
yea
dblissues
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
adding my server in top gg
Read above
Servers do not go through a queue
wait what
Bots do, servers don't
i got it, tks
@long ferry
Hi there,
i need support..
i am trying to check my webhook setup on the server by clicking on 'send test' button but it is showing something went wrong for both me and my friend.
Would this affect the Webhook in any way?
hmm screenshot should help
Press the 3 dots, itâll bring a drop down with a âeditâ button
dblissues read
@neon nacelle
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
The team is working on fixes, no eta
Try a different browser
Iâd ask in #topgg-api
ohk thx
Np
Can I work on top.gg as a volunteer
i created a team and transferred the bot to it but i cant get it in the profile teams there are only 2 (old)...
#announcements apply there
ok so i cant apply?
Dblissues
@sturdy swan
Top.gg is currently facing multiple site issues that may cause your experience to not be great. The Development Team is actively working on these issues to try to fix them. There is NO ETA (estimated time) for when these issues are fixed.
Please refer to the pinned message in #support labeled Current Site Issues to stay up to date on which of these issues are fixed and/or if the issue you're encountering is already known. Doing so makes helping you in Support more comfortable and avoids repeatedly asking for site issues that are already known. Thank you for understanding.
Read announcements
why ?
#announcements message click here for the message :)
so theres no way to remove it from the team
Not at the moment no, the team is working on a fix
Its been 3 days on my bot application when eill it be tested
Dblupto
The average up-to-date approval times are stated [here](#support message).
This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.
There is no exact time for how long bot approval will take.
There is a queue and you're not first, nor are you last.
the message edit seems to be 19 days old, how much time can this take?
Ok man thx
There are a lot of things the team is working on rn, there isnât a set ETA for them.
Np
Have you added your bot id?
You need to type in your bots ID and press âfindâ before you can enter any information in
Yup
Is there a error message at the top when you go to click submit?
No
@coral reef
At first the submit button was dark pink when I clicked it it became light pink
Try using a different browser
Use a different browser
Hmm ok sed me have to fill the details again
Bruh it was in chrome
Then retry it on chrome
Otherwise we can't really help
Bruh I did it 2 times
Then we can't really help
Known issue
how do you solve this?
Hey, my bot was now approved roughly 1 week ago and still can't be found when searching for it.
My last bot I added, was found after a few minutes.
How can this be the case, could someone please have a look at this?
Kindly do this and check:
https://top.gg/bot/Put-your-BOT-ID-Here
It does exist, but can't be found via search.
yes nĂŁo tĂŽ conseguindo por meu sv
@lime skiff Go to your name, there u have the list of your servers, and there add a new server,
Tell me if works
Obrigado funcionou âșïž
Np bro đ
Where are you experiencing it?
Iâm having issues with the karuta vote function
Dbl wrongserver
@past garden
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
But itâs the Top.gg upvote thatâs the issue
Seriously?
They sent me here
Top.gg is the issue, but thank you for your help. Not.
if top.gg was the issue all bots would be affected
the issue is on the vote processing not on vote notification dispatch
Well itâs not karuta. The top.gg website keeps lagging out on ads for me and Iâm not receiving tickets when I vote
Okay. Iâll see who else I can contact.
karuta's dev team
?
another site issue?
Votes seem to be working perfectly fine for everyone else. Maybe try a different browser? Disable any browser extensions you might have (like adblock for example).
Iâm using straight up safari.
safari is the issue
Yeah that's usually an issue
Okay. Iâll try google chrome
Safari shouldnât be an issue though. Itâs a browser like any other.
unfortunately, it isn't
How is that
safari basically reinvented the wheel when it comes to internal workings
Well you can upvote easily karuta.
And for upvoting normally you gets ticket.
But sometimes karuta block some users from gettings vote reward.
Which is not related to top.gg vote problem. The problem is in vote reward.
So, Basically you should ask the karuta Dev team are you blaclisted from the BOT or not
it's entirely uncompatible with most sites
unless the site was made with safari compatibility as a priority
Iâm not blacklisted from the bot though. Iâm able to do everything else.
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
Sometimes people gets blocked from vote rewards
Craig told me directly that that never happens. But thank you for trying. Iâll be leaving now.
How can I edit server description? I updated the server, and the discription does not fit the new purpose if the server.
Takes time, i edit the server descrip yesterday and today is upload
considering this is my first time being online for the day and i haven't spoken to you, it'd be great if you'd not troll top.gg's support team like this
No, like I can not find Edit button.
Man actually responded
they leaved anyways
yeah they left
But sometimes karuta block some users from gettings vote reward.
this is false and not something karuta does, please don't spread false information đ you're also blacklisted from karuta so i don't think you're the most trustworthy source
How to edit the server?
Click edit or add /edit to the server page URL
ok
thanks
how much time takes a answer of a request for advertising?
Hi, I would like to know if it would be possible to put a "voting counter" for the servers because I would like to reward the person who voted the most times the server.
voting counter? Can you elaborate?
No ETA
known issue right now
Okay
In fact I would like when a person votes the server in question that I know who has just voted
then you can use webhooks for that
Sorry i use google translate ^^'
