#support

1 messages · Page 510 of 1

limpid shadow
#

Could you verify if this has been resolved?

sturdy swan
#

I viewed #logs It shows Added my bot
But it doesn't show on the website
Why?

#

How long I need to wait?

mortal wing
mortal wing
#

resolved

#

well for me

limpid shadow
#

cool

#

if it's a team managed entity

#

it should be resolved for all

mortal wing
#

yea

sturdy swan
#

But

#

From where I'll get notified?

mortal wing
sturdy swan
#

What ratio the bot background image should be?

sturdy swan
mortal wing
#

yea

sturdy swan
#

Why

#

no

pliant shadow
#

it's stated

#

so yeah

mortal wing
#

Sure!11

#

Sure

#

and no

#

767391478770696202

wide spade
#

didit like 3 4 times

#

and now i cant even access my bot's page

#

im logged in but still

misty rivet
#

Yes mr veld it’s fixed

north zodiac
#

hi good day - how to add our server in top.gg? it seems like its not saving when i go to edit and fill all the details - thank you

wide spade
#

why am i unable to aceess my own bot's page!!

#

i cant access my bot while in beta

wide spade
#

without beta i can

misty rivet
#

Yea it’s still in beta so there will be many glitches.

#

And that is one of the current ones!

wide spade
#

with/without beta im unable to save changes

misty rivet
#

Hmm

#

The site is still kinda glitchy so update it later maybe

unique elm
#

my bots pfp isnt showing on the top.gg page, refreshing data doesnt do anything either. no page refreshes like before

nocturne kindle
#

Hello

#

I upload background url, but it doesn't accepting

#

please help

#

I used both imgur and normal link

#

doesn't working

mortal wing
#

show

#

the link

nocturne kindle
nocturne kindle
sturdy swan
#

Hi, I have registered a robot on your site
But this robot does not have my symbol
What should I do
Link: https://top.gg/bot/846778284943736853

mortal wing
#

press refresh data

sturdy swan
mortal wing
#

tkaes soem time

#

cache

north zodiac
#

hi good day - how to add our server in top.gg? it seems like its not saving when i go to edit and fill all the details - thank you

raw kernel
#

I am facing problems in editing my server.

brazen ridge
#

i am facing problem in registering password after entering the smp for first time

#

please someone help me

woeful ledge
#

i have trouble transferring owner ship :/

wide spade
misty rivet
#

there are many problems with the site atm because they are still trying to switch over to the new version so they are basically hosting 2 sites so if there are problems they will get delt with

wide spade
#

ok

sturdy swan
#

whats the current waiting time to get your bot reviewed?

wide spade
#

depend on how many bots are in queue

kind eagle
raw kernel
#

why can't I add my server to top.gg?

nocturne robin
#

hi so I made a discord bot and then i deleted it, I cant add the project of the bot now

sturdy swan
#

@cobalt sleet What's the point of this dirty update?! You don't see any more reviews, no bot description the page was and is constantly offline!

nocturne robin
cobalt sleet
#

Your bot hasn't been approved yet

nocturne robin
#

ok so it wont show in projects?

sturdy swan
cobalt sleet
sturdy swan
cobalt sleet
#

Please check the pins for more information.

vagrant wigeon
#

@sturdy swan Hey please try to keep conversations here constructive. Issues with the site will be fixed as soon as the team can get to them, you will just need to be patient

cobalt sleet
#

You can try clearing cache, using a different browser, disabling any browser extensions. If those don't work then there's nothing more I can suggest right now unfortunately.

sturdy swan
#

Constructive? So what you can't do, I should be able to do now.

sturdy swan
#

For about 5 minutes

#

@vagrant wigeon One question! Why don't you first work the website on a test server? Then you just pull the data over?

raw kernel
#

how do i add a role which is given to the voted members

cobalt sleet
#

And the website devs do use a staging environment before pushing live but I explained the problems earlier.

nocturne robin
#

I am allowed to leave the server if my issue is dealt with?

cobalt sleet
#

Please just be patient for a fix.

vagrant wigeon
cobalt sleet
nocturne robin
#

it got approved

raw kernel
cobalt sleet
#

It didn't get approved @nocturne robin it's in the queue

nocturne robin
#

uh

#

how?

granite lance
#

How to get vote credit?

weak elbow
#

hi, topgg will accept offline bot?

nocturne robin
#

@cobalt sleet

cobalt sleet
#

You added it less than an hour ago. It's still in the queue.

#

Your name would be green here if it was approved.

nocturne robin
#

but

cobalt sleet
hidden rootBOT
nocturne robin
#

how can I invite it now?

#

it only lets u invite if its approved right?

cobalt sleet
hidden rootBOT
#

cross I couldn't find any articles with those arguments

cobalt sleet
#

Damn I was sure there was 😅

tranquil yacht
#

-auctions @granite lance

wild stoneBOT
cobalt sleet
tranquil yacht
#

-credits @granite lance that's better

wild stoneBOT
#

@granite lance

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

sturdy swan
#

@nocturne robin Present your bot on another website. Top.gg is not currently working.

nocturne robin
#

ok?

tranquil yacht
#

@sturdy swan What?

#

Everything is working fine right now, what are you talking about?

nocturne robin
sturdy swan
cobalt sleet
#

No @nocturne robin what you described is normal. Don't worry 😉 You're all good.

sturdy swan
#

?

cobalt sleet
#

This is a known issue. Here are a few things you can try that have been known to work for some people :

  • Clear browser cache and reload.
  • Try using a different browser.
  • Disable browser extensions or use incognito mode.
  • Try with the beta version of the site on/off.
    If none of those solutions work it's a known site issue and will be fixed soon (no ETA, check the pins for more information). Please be patient for a fix and try again soon.
rare grotto
#

can anyone explain me what are vote credits and how they work?

sturdy swan
#

please someone help me^^^

cobalt sleet
#

Your bot is already listed?

#

What's the bot ID?

sturdy swan
#

i cant see in link

sturdy swan
rare grotto
sturdy swan
#

i tried to add rn but it throws some error

cobalt sleet
# sturdy swan 872170622808100885

Your bot hasn't been approved yet and it's in the queue. Please be patient for the review process. It can take up to 48 - 72h currently.

cobalt sleet
sturdy swan
#

Ok Fine

rare grotto
rare grotto
nocturne robin
#

how do I become a bot reviewer?

mortal wing
cobalt sleet
#

What promotion?

mortal wing
#

after a week or month it will be gone

cobalt sleet
#

Oh if you run an ad.

sturdy swan
mortal wing
cobalt sleet
# sturdy swan Hi, I have registered a robot on your site But this robot does not have my symbo...

I replied to you earlier.
This is a known issue. Here are a few things you can try that have been known to work for some people :

  • Clear browser cache and reload.
  • Try using a different browser.
  • Disable browser extensions or use incognito mode.
  • Try with the beta version of the site on/off.
    If none of those solutions work it's a known site issue and will be fixed soon (no ETA, check the pins for more information). Please be patient for a fix and try again soon.
kind pasture
#

Please add like a wuoque number or how many bots need to be reviewed until our bot reviewd

cobalt sleet
#

That's not possible right now but it's planned for the future afaik.

kind pasture
#

@cobalt sleet How long usually a bot reviewed on this week standard

cobalt sleet
#

It's about 24 - 48h right now.

kind pasture
#

Ok

sturdy swan
#

this optional?

kind pasture
#

@sturdy swan yes

sturdy swan
#

okay, ty

rare grotto
#

@kind pasture

kind pasture
cobalt sleet
#

The refresh button doesn't work for everyone depending on your setup. If you tried what I suggested earlier and it didn't work there's nothing you can do except wait for a fix to be released.

wooden sleet
#

how can I contact reviewer woo?

cobalt sleet
#

@zinc oracle

wooden sleet
#

thanks 🙂

sturdy swan
cobalt sleet
#

That's what I said

sturdy swan
cobalt sleet
#

He won't be able to help you any more than me

#

It's a site issue

raw kernel
#

please look over the save button issue, it doesn't work for my bots and servers.

sturdy swan
cobalt sleet
#

In the meantime make sure you don't have any browser extensions blocking the request.

raw kernel
#

I have 0 extensions. and also fix the issue that we can't remove bot owners.

sturdy swan
#

See it once

sturdy swan
cobalt sleet
#

Stop pinging me please. For the 10th time, it's a site issue and there's nothing you or I can do except wait for it to be fixed. There's no ETA on that.

sturdy swan
#

Tell the site builder maybe can fix it

cobalt sleet
#

They know already.

sturdy swan
#

okay thanks

north bison
#

Hello

#

how make short link for my bot

#

like

#

@cobalt sleet

indigo idol
#

On mobile Looks all really Bad

mortal wing
sturdy swan
#

Hello

#

@cobalt sleet I need to report a user

#

can the bot be uploaded on discord bot list?

#

like top.ggs competition?

vagrant wigeon
#

@sturdy swan You can report the user to me if needed

vagrant wigeon
sturdy swan
#

cool, cool

#

thanks!

vagrant wigeon
#

no worries!

sturdy swan
#

@vagrant wigeon dms

sly prism
#

What are vote credits?

vagrant wigeon
#

-credits @sly prism

wild stoneBOT
#

@sly prism

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

sturdy swan
#

What happens if I delete the bot and re-register?

#

@limpid shadow
@acoustic wren
@quartz willow
can you help me
My robot is not correct and its image is not visible
https://top.gg/bot/846778284943736853

mortal wing
#

holy shit stop

#

nones gonna help you

#

its a problem and will be fixed

mortal wing
sleek bane
vagrant wigeon
#

@sturdy swan not necessary to delete it, it wont fix the problem

#

please dont ping team members either though, you have been answered multiple times

cobalt sleet
#

I asked you to stop pinging staff already. You've asked and I've replied many times already.

versed silo
#

My boy keeps getting declined because ”the bot does not have a functioning command” . Meanwhile while they are testing it in their testing server , the bot didnt have the permission

sturdy swan
vagrant wigeon
#

What permission does the help command need?

#

other commands*

versed silo
spiral frigate
#

top.gg always saying that there was an error processing request

#

when testing server webhook

vagrant wigeon
lapis charm
#

how can i make it show the servers? instead of N/A?

vagrant wigeon
#

-servercount

wild stoneBOT
lapis charm
#

ty

spiral frigate
vagrant wigeon
#

I believe its a known issue

spiral frigate
#

pins says its fix then its not misosface

exotic flume
#

Hey there, having an issue saving info about my server, i.e. Invite Link, Tags, and Server Description

#

And cannot publish without doing so

vagrant wigeon
#

Pins was a different issue, i believe this is a new issue

vagrant wigeon
sturdy swan
#

where not servers showing?

gray oriole
#

My bots pfp isn't showing on top.gg any way to fix?

dire kestrel
#

Hey, could someone help me?

#

How do I find out if someone has voted for my bot?

#

Im new to webhooks/apis, could someone describe to me how to use it?

#

Also, I am using djs

kind pasture
#

@dire kestrel topgg API

#

What language did you use?

dire kestrel
kind pasture
#

Sorry can'tsnt help

dire kestrel
vagrant wigeon
sturdy swan
dire kestrel
#

^^

north bison
north bison
#

See

north bison
mortal wing
#

YOU can't

#

Its been deprecated

sleek bane
#

It's only available for certified bots and certification is currently closed

zealous belfry
#

hey, im tryna edit my server on top.gg but nothing is saving when i click the save button.

jaunty pelican
#

Hi everyone, where can I report someone trying to scam people?

fringe pivot
#

A person Had Posted a review For My Bot. Today I replied them saying Thanks. And Then To A sudden from 5 stars my bot star went down to 2.5 Stars.

zealous belfry
#

pfft

kind pasture
#

@zealous belfry try refresh¿

desert rune
#

@tranquil yacht

zealous belfry
#

many times

kind pasture
#

Do you have any plugin 🤔

zealous belfry
#

wdym?

kind pasture
#

Extension

zealous belfry
#

like a link to the site?

#

i don't think i do

kind pasture
#

Sorry i think i cant help

zealous belfry
#

it says "are you sure you want to delete" and then what do i have to type

lone anvil
#

server name iirc

zealous belfry
kind pasture
#

Why do the name so looooooooooong

urban kiln
#

what can it do

lone anvil
twilit thorn
#

how to invite

zealous belfry
lone anvil
#

I can delete it regardless of having perms so thats fine

zealous belfry
#

damn

zealous belfry
urban kiln
zealous belfry
#

wait

lone anvil
zealous belfry
#

if you can edit it then no point of deleting

#

im deleting it coz its not editing 💀

lone anvil
#

oh

zealous belfry
#

can you tho? like ill dm you the desc i want

lone anvil
#

sure

zealous belfry
#

ight

sturdy swan
#

i have the same glitch

#

nvm the messages got deleted

modest ingot
#

Hm

simple vector
#

Is nuke bot legal in topgg?

#

Bcs i seen some nuke bots in topgg search

wintry knoll
simple vector
#

Theres literally a nuke bot in topgg

wintry knoll
#

which?

#

lol

simple vector
#

Oh nvm

#

My friend just dumb asf

wintry knoll
#

wat happened lol

#

nope

#

lol

sturdy swan
wintry knoll
sturdy swan
wintry knoll
#

then just pray

#

or it might be you'er brower problem

sturdy swan
mortal wing
#

about a week

sturdy swan
#

ok thanks

ebon olive
#

Ho

sturdy swan
#

website down?

lucid briar
#

slow but seems to work fine for me at least

#

keep refreshing

sturdy swan
#

worked welp

dim garnet
#

@limpid shadow changes cannot be saved when editing the bot.

ivory atlas
#

merhabalar yardımcı olabilir misiniz?

sturdy swan
#

help me, this bot goes offline on my server, and in others it is on, someone helps me!help me, this bot goes offline on my server, and in others it is on, someone helps me!!!!

sturdy swan
dim garnet
minor robin
#

website VERY slow

fierce sentinel
#

hey uhm theres this dude dm advertising

sturdy swan
#

Vps 😂😂

fierce sentinel
#

is there any staff online

sharp narwhal
#

Just post a screenshot and their user ID and a mod will see it when they are online.

fierce sentinel
#

aight

nocturne robin
#

how do I get bot developer role

fierce sentinel
nocturne robin
#

ok

nocturne robin
vapid quest
#

wide spade
#

Why I'm unable to save changes on my bot's page

#

I have seen #logs many users are doing it

#

But I can't

#

😕

nocturne robin
#

glitch*

wide spade
#

Glitch only for me?

nocturne robin
#

no

wide spade
#

Other users can save it

#

😕

nocturne robin
#

thats one of the issues with the server

wide spade
#

Should I use vpn then?

nocturne robin
#

no

wide spade
nocturne robin
#

because

#

ima dm u

barren bay
#

How can I give a role in my support server for boosting the bot?

wide spade
dim garnet
#

@quartz willow changes cannot be saved when editing the bot.

cedar cliff
#

I'd like to report someone for sending me malware disguised as a game

kind pasture
#

@cedar cliff DM a mod

nocturne robin
#

@cedar cliff just send the username,id, message and a screen shot here

kind pasture
#

For faster response

nocturne robin
#

Also u can do what I have done, I have disable direct messages for this server

wide spade
#

👀

cedar cliff
kind pasture
#

How do yall use webhook?

#

Im confused

sleek bane
north bison
#

instead of client token

#

@wet steeple

barren bay
long ferry
#

with what?

#

-wrongserver

wild stoneBOT
#

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord" button on the bot's page of the bot you need support for, not the "Join Discord" button at the top of our website. If there isn't a button that says Support Server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

queen owl
#

web is broken??

#

Buttons are not clickable, text isnt showing up

wide spade
queen owl
#

some requests are failing

#

Feels like I need to ping @tacit zodiac

tacit zodiac
#

Yeah some chunks don't load properly it's been reported

queen owl
#

well 80% of site is not working for me rn

minor crow
wide spade
#

Then nothing

#

Im saying it like from 5 hours

queen owl
#

cuz weekends

grand ravine
tacit zodiac
#

@Pacmard#5671 try on non beta

#

@queen owl

lone anvil
#

loads for me

queen owl
#

loads but some buttons are not clickable

#

like these two

north bison
#

why ?

#

oh i fixed it

sturdy swan
#

if u read some of the declined bots

nocturne kindle
#

its showing error in saving webhook url and webhook authentication

hoary narwhal
#

How do I make my server searchable? Think

#

It may be searchable with my exact server name but is there a way for it to be listed when people type "genshin impact"? Since that's what my server is mainly about. I just don't know how to get it there

sleek bane
#

And have "Genshin Impact" in the server description

hollow trellis
#

someone seems to have broken the site

#

lol

sweet pasture
#

Yup

#

another bug that bots are showing 0s for time left

main laurel
sweet pasture
#

website down

#

it just went down, because i voted 2 mins before

#

and that time it worked

main laurel
#

I tried to edit my server so that's why it wasn't working

main laurel
main laurel
sweet pasture
#

means that u opened the website earlier

#

but clicked a button after it went down

main laurel
#

I see

granite lance
#

why is this

grand ravine
#

Timeout

fervent sparrow
#

It this just for me?

sweet pasture
#

scroll up

#

SITE BACK UP

fervent sparrow
#

Still down for me 🥲

nocturne robin
nocturne robin
#

Lol

#

U confused me with the other person right?

main laurel
#

The buttons still not clickable

sweet pasture
#

wait then

#

probably shall reload in few mins

sturdy swan
queen owl
#

@lone anvil any ETA on fix?

lone anvil
#

for what exactly Thonk

queen owl
#

for site

#

still not working for me

lone anvil
#

like the entire site?

#

or the bot edit stuff

queen owl
#

bot edit

lone anvil
#

I see

#

No ETA for that but its marked as urgent in the issue tracker

queen owl
#

Well since its weekend we're waiting till monday ig

sturdy swan
#

Hello @lone anvil can you ban this user ? he is currently scamming accounts on dm please

lone anvil
#

dont ping users you're reporting

sturdy swan
#

okay sorry

#

you want the id ?

lone anvil
#

nope, got it

sturdy swan
#

I add my bot what the time to accept ?

queen owl
#

Up to 1 WEEK OR MORE.

sturdy swan
#

okok

#

it is my second bot

wild birch
#

hi

#

all

sturdy swan
#

for my first bot i wait 1 month x)

sturdy swan
sturdy swan
sturdy swan
sturdy swan
#

i want to check something on it

vernal crown
#

How do I delete a server that I cannot edit. The server was deleted already.

lapis oracle
#

Hi

dim garnet
#

I can't edit my bot (it's already been approved)

lapis oracle
#

🙏

dim garnet
#

@lapis oracle fake account?

mortal wing
lapis oracle
#

I'm not fake account

long ferry
#

that makes me doubt it

lapis oracle
#

@dim garnet I'm not fake account

long ferry
#

need anything, otherwise

#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

dim garnet
mortal wing
#

nope

dim garnet
#

right...

sturdy swan
#

pls any one come in dev vc

#

i need urgebt help

wintry axle
#

Hey topgg site is crashing on my device

#

I tried clearing the cache and incognito mode still not working

#

The site loads for like 2 seconds and a blank screen appears

solid spruce
#

Why is the site blank and unresponsive?

wintry axle
#

I tried from my phone and pc both not working

cursive canopy
solid spruce
#

I don't know how to go back to regular version

#

Beta is broken

#

As in the image above

wide spade
solid spruce
#

Entire site doesn't work

#

Is there another way?

wide spade
#

Idk then

solid spruce
#

@wintry axle Using a VPN fixed it for me

#

No idea why

wintry axle
#

Let me try

wide spade
#

Let me also 😂

#

It did not even opened😕

solid spruce
#

Won't load for me either

wintry axle
formal slate
#

heya! im having an issue with the advertising option

worldly lava
#

why my bot don't get verify

#

?

cobalt sleet
hardy perch
#

If I already have an approved bot and apply for a new one, will I get any advantage?

#

Like I’m sort of trusted or something

sturdy swan
#

no

hardy perch
#

Ok

formal slate
sturdy swan
#

litterally bot approval takes 1 day its not bad

honest kraken
#

I'm not able to create an invite

hardy perch
formal slate
#

like the server code

sturdy swan
cursive canopy
hardy perch
sturdy swan
#

and you have 100% chance of approval

hardy perch
#

Otherwise my first bot wouldn’t have been approved

formal slate
#

can yall like, not

#

please

cursive canopy
formal slate
cursive canopy
#

Oh wait

#

it dosent make sense

honest kraken
#

@formal slate

cobalt sleet
honest kraken
#

I'm trying to create an invitation to my server but it always fails

formal slate
#

@honest kraken so say you discord code for your server is like "juOshF' or something you put that in the "discordgg/dbl' area and itll make one

crude flicker
#

is something wrong with the top.gg website?

cobalt sleet
sweet pasture
#

server down

cerulean scarab
vapid quest
#

.k

cerulean scarab
#

why?

sweet pasture
#

this is the 2nd time

#

tody

formal slate
#

things happen?

sweet pasture
crude flicker
#

ok

cerulean scarab
#

sad

sweet pasture
#

.-.

dense totem
sturdy swan
#

i have it down too, do i have to wait till another day or what?

sturdy swan
#

When is it to be repaired

sturdy swan
#

?

#

yall just wait for devs to fix it

#

why the serverare down

formal slate
#

maybe be patiant? jesus

#

they have lives too

minor robin
sturdy swan
#

yes

#

but what's going on

#

we dont know

#

ok

#

it can be:
the hosting or the server yeeting itself

#

ok ok

#

sad

real laurel
#

It's known

#

Devs are working on it rn

dusk forge
#

I can't open the website

sturdy swan
#

wait its down for all of us

#

so just wait

thorn valve
sturdy swan
#

._.

#

and its known

#

ok nice

#

all my bots in both my servers are down so thats y im in here to wait and make sure that when they are done i can fix my own bots bc i cant get to the system either

sturdy swan
#

AND both my servers are popular

#

yea ik what they are gonna say talk in the- yup knew it

#

Website Lagging?

vestal anvil
#

yup

sturdy swan
#

icic , thanks !

deft python
#

The devs are working on it right now

sturdy swan
#

oof the server is down for the website 😢

#

How I can add the proprotection bot?

#

@vestal anvil

vestal anvil
long ferry
wild stoneBOT
#

@sturdy swan

It seems like you want to invite a bot to your server In order to invite a bot to your server, press the Invite button on the bot page. It should then redirect you to discord's authorization page.

Press authorize and the bot should be added to your Server. If it says any red text such as for example This bot is private or this bot has been flagged.., then we cannot help you. Reach out to the bot-developer for this issue by going to their support server.

#

@sturdy swan

It seems like you want to invite a bot to your server In order to invite a bot to your server, press the Invite button on the bot page. It should then redirect you to discord's authorization page.

Press authorize and the bot should be added to your Server. If it says any red text such as for example This bot is private or this bot has been flagged.., then we cannot help you. Reach out to the bot-developer for this issue by going to their support server.

long ferry
#

Luca

#

wtf

#

@tacit zodiac Luca stinks

woven shard
#

is the discord site not working

long ferry
woven shard
#

ok thanks

tacit zodiac
#

Truly does

dim garnet
sturdy swan
fervent linden
#

Hi

#

Can anyone delete my server from top.gg?

vagrant nexus
#

Hello, good afternoon, I would like to know how I can use the Vote Credits

ashen compass
#

anyone else has the problem that the server is not showing but it has the most votes for the keyword?

sturdy swan
#

how do I update the Users count of my bot

#

like the servers count'

zinc oracle
zinc oracle
#

only server count

sturdy swan
#

alr

sturdy swan
zinc oracle
small pier
#

he did the same to me

sturdy swan
zinc oracle
vocal tiger
#

Hi.

#

So, how much time will it take to approve into the website?

#

1 week, no?

#

@sour path.

copper comet
#

Hello staff
I just added my bot to top.gg.
So, how much time will it take to approve into the website too?
It takes too long?

#

@sour path

copper monolith
#

is there api for reviews?

copper monolith
cobalt sleet
#

@vocal tiger @copper comet please check the pins

zinc oracle
copper monolith
#

oh okay

#

well i cant see reviews than

#

rip

vocal tiger
#

Checked them already, just wanted to confirm.

#

I've planned to release it tomorrow globally.

cobalt sleet
#

All the info is in the pins. No need to ping any staff.

copper monolith
#

also team please fix ur ratings and reviews.

copper comet
sturdy swan
#

oof

copper monolith
#

oh

proven glade
#

Guys save button not working

#

@deft python

#

Wtf no any moderators answer my problem

#

@long ferry

long ferry
#

known issue

proven glade
#

Save button not working

long ferry
#

again known issue

proven glade
#

What do you mean ?

sturdy swan
#

@long ferryis the ability to transfer the bot owner from a disabled account here now?

#

or is it still pending

#

last time I asked a few months ago, I got an answer of deleting the entire page after confirming ownership, which is unacceptable to me

copper comet
#

@copper monolith Hey, how's it going? My bot doesn't show up in the search list, I saw what was written on the pin and saw that it's having problems, could this be what's causing a problem with my bot?

cobalt sleet
cobalt sleet
sturdy swan
#

I can keep reviews and votes?

cobalt sleet
#

Yes

sturdy swan
#

then sure

#

let's do that then

#

can you dm me and ask for what I need to do to prove I own my bot

cobalt sleet
#

You'll have to contact a mod to do it for you.

sturdy swan
#

last time, I was told that all votes and reviews

worldly lava
#

why it take so long to check my bot?

sturdy swan
#

would be deleted

#

which is why I was relunctant

cobalt sleet
#

Contact @long ferry. Best to check with them.

sturdy swan
#

aight

#

thanks

copper comet
proud skiff
#

why can't i edit my bot?

worldly lava
cobalt sleet
#

Because there is a queue

worldly lava
#

such big queue?

cobalt sleet
#

We review bots in the order they're added

worldly lava
#

oh

sturdy swan
#

hey i got a question

#

how do i get my bot to show the servers it is in

cobalt sleet
sturdy swan
#

there

#

my question

#

?

cobalt sleet
#

Check the pins for more information

sturdy swan
#

ok

copper comet
sturdy swan
#

what pin do i look at

#

i dont see any good info

#

or helpful

cobalt sleet
#

There's a link to the docs

sturdy swan
#

ok

#

o

#

k

#

the new listener doc?

cobalt sleet
sturdy swan
#

ok i sent

proud skiff
#

I'm giving the save button and nothing is saved or the button reacts, I have the same thing happens to my partner

sturdy swan
#

@cobalt sleet how long does it take for them in #topgg-api

#

?

sharp narwhal
#

That channel is community based assistance, so its other devs taking the time to help.

proud skiff
sharp narwhal
#

You can try again later or wait til its fixed.

sturdy swan
#

Groovy isn’t playing music, how do I fix???

hard marsh
#

Why can't I switch the theme to "Dark Mode?"

I press the button and it does nothing?

  • But when I go to the main page, I'm able to switch to "Dark Mode" while I'm not able to switch on a Bot Page.
manic thicket
#

Are nekotina's nekos considered a pet?

ebon cargo
#

Hello, I have been waiting for 2 days

hard marsh
sharp narwhal
sharp narwhal
ebon cargo
worthy solstice
#

hello

#

hello can someone help me, I would like to know about my bot

long ferry
#

?

#

-upto

wild stoneBOT
#

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

worthy solstice
#

ID

#

855051017493282816

long ferry
#

read above

worthy solstice
#

ok

dry spade
#

What should I do to remove ownership of the bottom person

long ferry
#

is that a bot or a server?

dry spade
#

bot

hard marsh
long ferry
#

there's still no eta on a fix, please be patient

long ferry
# dry spade bot

move your bot to a team and add the remaining users to your team

dry spade
#

Can I kick that bottom user from bot owners when I move it to the team?

long ferry
#

they will lose permissions, but you cannot remove them visually from that list

dry spade
#

Do I have to delete and reinstall to remove it?

long ferry
#

yes, but if that's why you want to remove it, don't do so

#

just move it to a team to remove that users permissions to edit your bot page

dry spade
#

I want to remove it directly, I added it there just because he wanted it because he didn't do anything about the bot and I want to remove it because our friendship with him broke down

long ferry
#

then you'll have to wait until teams are fully introduced

dry spade
#

Anyway, I've seen that we can't take it, but thank you anyway

dry spade
long ferry
#

no eta

dry spade
#

oh okay

hearty mortar
#

for whatever reason my server is unable to be put on top.gg and i don't know why.

sturdy swan
hearty mortar
sturdy swan
hearty mortar
sturdy swan
hearty mortar
sturdy swan
weak birch
sturdy swan
weak birch
#

Eri#0050?

hearty mortar
sturdy swan
#

@hearty mortar What webhook are you using

hearty mortar
sturdy swan
hearty mortar
serene lance
#

same problem here, has it been solved?

sturdy swan
#

what do i do with vote credits?

long ferry
#

-credits

wild stoneBOT
#

Auction Credits

What are they?

  • If enough people vote for your bot or server per month, you have the ability to get credits that you can then use for auctions.
  • Don’t know what auctions is? See here for how to apply.
  • These auction credits can be used to pay for any winning bids you may make
  • You CANNOT “withdraw” them for real money

How does the System Work?

  • Each month, bot monthly votes reset
  • If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (can’t redeem till you actually get 101 votes)
  • Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How Can I Redeem Them?

  • At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page on your bot’s dashboard). You will have 30 days to redeem them before they expire.
  • After you redeem them, you have 31 days to use them before they expire (so you can technically stack 2 months worth)

**How can I Use them to Pay? **

  • When you pay for your winning bid, you have the option to use your credits
  • If your winning bid cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers

A more simplified, less detailed version can be found in #580510490074152961 after you get auctions access and any questions can be asked in #auctions-general.

sturdy swan
#

oh they are just for auctions ok

#

do you guys have any way i can request a new tag

past seal
#

worst listing ever.

#

Can't use help command and no desc?

#

srly... no desc..

#

no "desc"

#

and help command

#

Your website is buggy its fetching 4 data when you refresh it

#

which is no ctent, very old one, minor changes and final

sharp narwhal
#

@past seal Instead of spamming our support channel with images, DM the person who reviewed the bot.

#

Only the person who reviewed it can tell you specifics as to why they denied it.

#

Doing this in support does not gain you anything.

past seal
#

im telling that do something about fetching data to the website

#

since the reviewer dont know that this bug is happening to

#

that's why on his end the bot dont have desc

#

that's the point of posting it here

#

if you ignore that content o course you wont know what is happening

zinc oracle
#

Does your bot use iframes?

#

Was the site potentially down for a bit when reviewing?
Common reason not to see a description, which is still not on us.

past seal
zinc oracle
#

👀 what?

past seal
#

the reviewer said

#

it doesnt contain any information

sharp narwhal
#

That decline reason means the help command did not respond when used.

past seal
zinc oracle
#

Our other solution to no help command is having it in the description. Which your bot either doesn't have which is why that's there.

zinc oracle
#

Potentially just failed to respond in vc to the help command

past seal
#

ill just relist the bot.

hard marsh
#

Webhook URL Correct?

zinc oracle
hard marsh
#

Eg. https://discord.com/api/webhooks/id/token

zinc oracle
#

It's not compatible with discord webhooks

#

You need to make a receiver for it.

hard marsh
#

I'll figure it out, thanks

brave mesa
#

how can my bot become verified and have that checkmark?

mortal wing
#

your bot needs to be in 76 servers

grand pebble
brave mesa
#

ok

grave grove
#

in the Auctions Access Request website i wanted to apply a server and under the place where u select the server theres like a field to type only numbers are u supposed to type the member count?

lament rampart
#

About how long does it take for advertising apps to come back?

lament rampart
neon nacelle
#

@livid glacier hey bro, are u fine? do u hep me?

#

i have a problem editing my server information on the site, return 404 forbidden

sturdy swan
wide spade
#

I'm just telling him that beta hai glitches

neon nacelle
wide spade
#

So when he disable beta it may work

wide spade
neon nacelle
sturdy swan
wide spade
neon nacelle
#

@sturdy swan do u know how to fix my bug?

sturdy swan
viral copper
#

How do I remove one team from my profile?

neon nacelle
#

@deft python hey bro, do u help me?

waxen crane
#

i have a problem so im trying to put my voted role but it doesn't appear like i have to minimize my whole screen to zoom out all my roles to try and find it but it doesn't appear is this a common problem? sorry if you dont know what im talking about

wide spade
#

And many others

unreal pendant
proud skiff
#

If I create a code that changes the state of my bot every 5 seconds, could discord sanction my bot?

proud skiff
sharp narwhal
proud skiff
sturdy swan
#

Listing all my bots command in detailed description counted as spam??

gloomy shell
#

no

sturdy swan
#

Then why my bot got rejected?? @gloomy shell

gloomy shell
#

no clue

#

contact the person who rejected it

sturdy swan
#

It told that description contained spam

gloomy shell
#

Contact Mac

sturdy swan
#

When i open it shows

gloomy shell
#

Contact

#

Mac

#

nobody can help you with anything

#

except for them

sturdy swan
#

Its rejected or not just tell me

sturdy swan
sturdy swan
gloomy shell
#

it was declined and then a day later you readded it

sturdy swan
#

So how much time expected??

gloomy shell
#

it can take around a week for bots to be checked

sturdy swan
#

2 days over

wide spade
#

When will the save button start working

sturdy swan
#

you code it

wide spade
#

Lol

sturdy swan
#

also this channel is support for top.gg not for coding bots

wide spade
#

Did you got any errors in the console?

sturdy swan
#

My bot will get reviewed after 13-14 more bots

grim brook
sturdy swan
#

i Calculated it manualltly

grim brook
#

what?

shy gale
#

x

grim brook
#

was that ur ip or something?

#

tf

shy gale
#

no.....................

sturdy swan
#

U guyzzz busy or wot
Not checking bots
Last bot checked at 6:41

sturdy swan
gleaming osprey
#

I am wondering how do I get a privacy policy for my bot?

spark anvil
#

can anyone tell me how much time it could take to review my bot

sturdy swan
#

1-2days

livid fable
#

I recently uploaded a bot called LovableBot, I would love to know if it will get reviewed soon

surreal spruce
#

You can see there

livid fable
#

ok

#

thanks

surreal spruce
#

Your welcome

livid fable
#

i dont see anything about LovableBot, so it might take 24 hours

#

i'm new to this server

surreal spruce
#

Yes everything takes time

#

Just be patient and i think the log bot is going to ping you

lime bough
vocal tiger
#

Hi. I wanna edit my bot's description a bit, and I can't edit it, instead when I go to the top.gg page, it says ''404 error''.

cobalt sleet
cobalt sleet
vocal tiger
#

That means I can't edit anything till it's approved by you guys?

cobalt sleet
#

Yep

#

It's in the queue though don't worry

cobalt sleet
vocal tiger
#

Okay, I'm waiting. I'm sorry I'ma bit noob LOL, I thought when you put your bot to the top.gg website, it approves straight at just 2 minutes, I was planning that I would release my bot tomorrow, I should've registered my bot a week before. Okay no worries.

cobalt sleet
#

Queue is currently more realistically like 48 - 72h

vocal tiger
#

Hmm I see, anyway it's releasing on other servers though, so I don't need to worry.

#

Like BDFD and so on.

alpine turtle
#

?????????????

plucky patio
#

how to use this
and what is it,s use

mortal wing
sturdy swan
#

@cobalt sleet i need your help

mortal wing
#

just ask

#

and he will answer it

sturdy swan
#

We got a declined about copy-paste but i didn't

#

My bf helps on that and i just copy him text to my bot and done

wooden star
#

Hi can someone help with the markdown?

tribal jasper
plucky patio
tribal jasper
cedar wind
#

Yo.

tribal jasper
sturdy swan
#

Dylan one question, can u talk with Eric about my copy-paste is fake?

cedar wind
mortal wing
sturdy swan
tribal jasper
sturdy swan
#

I did copy paste when is fake, just my bf helps on that

cedar wind
mortal wing
cedar wind
mortal wing
tribal jasper
cedar wind
sturdy swan
#

But eri doesn't accept friend request to talk

tribal jasper
mortal wing
cedar wind
#

Sorry

#

I got users mixe dup.

#

;p

mortal wing
#

your the one who has their dm closed

tribal jasper
#

ok

sturdy swan
#

But I'm in phone, that i close directly

#

In pc i have open

tribal jasper
#

hey but sometimes this makes me worry , we feel like what is the use of getting votes if our server wont be properly advertised

mortal wing
tribal jasper
#

how many tags can we add for a server at max?

wooden star
#

How to do auction thing?

tribal jasper
mortal wing
wooden star
#

Yeah I saw that but what should i wrote in the second box?

sturdy swan
#

Why wont any of my updated bot info on the editor page save?

sturdy swan
sturdy swan
#

Well i sent him the message

cursive canopy
#

I have a bot and i went to apply and it says ''you dont have any bots):''

sturdy swan
#

your bot needs to be approved

cursive canopy
#

yeah

hardy perch
#

@cyan flint

cursive canopy
hardy perch
#

if my bot declined for nsfw purposes, can i re apply after fixing the issue

sturdy swan
#

yes

misty rivet
#

how do u put a website on ur page

proven glade
#

Where?