#support
1 messages · Page 130 of 1
i dont believe i have access to creators control as my "page" is still under "pending"
i can however, just delete the page. and start over, would that be simpler?
you’d lose your position in the queue, meaning your bot would take more time to be reviewed
well, what can i do? unless im not seeing it, i dont have creator control access under pending. so how would i go on about changing the bots name? i can show proof of change in discord portal
for some reason the vote webhooks arent working for me
ok i found the creator tools, i was under pending, not profile, my bad. but hitting the refresh did nothing
maybe give it a few more minutes. If it’s still not updated you can come back here and wait for a moderator to help you further
thx bud
There has been one other report of this. Please give it more time or please comeback when a mod is available.
My guess would be background queue processing congestion. Its the weekend, their overall activity usually increases on days like this. Probably a bottleneck somewhere
Webhooks have to be responded with a 2xx status code within 5 seconds or its automatically classified as a failure and retried. They will retry up to 10 times with an exponential backoff maxing out at about 17 minutes for the final attempt.
Also I do know of a recent bug with discord itself where bots maintained their outbound connection but completely dropped inbound message listeners. I haven't ran into this issue myself, but doing some looking around, that might have something to do with it. Idk keeping options open 
there was some fixes that went out not long ago, just FYI
If you ran into issues earlier please try again
but why does my bot say there are 32 servers, but in reality there are 70 servers?
@vestal estuary
To update your bot's server count, use the server_count parameter as documented in the Top.gg API.
If you want the server count to update automatically whenever your bot joins or leaves a server, you will need to implement this logic in your guild join and guild leave event handlers.
Server count updates should be sent using the following endpoint: POST: https://top.gg/api/bots/{your_bot_id}/stats.
I have been trying to upvote a server for the last four days whenever I am able to, but it never goes through. I have tried logging out and signing back in again, using a different device/browser, using a VPN, and just waiting and I never get the rewards associated with that server for doing so, and it still says I have never voted. Can anyone help me with this please?
What error are you seeing?
It says invalid auth.
We don't send an error named "invalid auth"
Are you sure you're using top.gg and not a different website?
Can you otherwise send a video with the issues?
Invalid authorization. I get it on this and on the discord upvoting bots.
Please make a video
I dont have Nitro so discord doesnt let me send videos.
you can upload it to google drive 
I dont know how to do that. Im not very tech savvy. I also dont know how to video my screen as I am using it.
I can take a screenshot.
ok
I just tried voting again before asking so I am in my 12 hour cooldown. But this is the screenshot for the server I am upvoting saying I didnt vote on the website for TOP.gg saying I did.
you're logged in on the wrong account
my pfp doesnt load on top.gg even when on the right account btw so it may not neccesarily be that
I only use one discord account.
if you log out and back in we should your discord avatar there
so likely this is not the same account
i want my project creator role
link ur project
done
thx
Thank you!! For some reason it wanted to log into my old Discord account that I lost access too two years ago.
does advertising a discord server have real user conversion?
it seems my bot page is having some issues the server count is 536 even though im alrdy doing it from my server to update it, it never happened before used to work perfectly fine it will sometimes show 570 but then go back to 536 again for some reason
is it possible that somewhere else is doing it too? i reseted the token i used from top gg still its the same its either the page is bugged or something else
now i refreshed its back at 570.. ;-;
no clue whats happening
Hi — I submitted Joyeuse (a Marathon Discord bot) for review about a week ago and wanted to check on the status. She's on 500+ servers with a full feature set, website (joyeuse.bot), privacy policy, and ToS. Built by the team behind Charlemagne. Bot ID: 1478451717623386256. Let me know if anything is needed from my end.
hello, note for reviewer often gets deleted despite saving it many times
Hi, it can take 1-2 weeks, sometimes longer for bots to be reviewed, we’re trying our best to get that wait time down 🙂
Got it. Thank you!
Have you tried a different browser?
no actually, should I?
im using chrome
Try it and see and let me know
will do, thanks
i edited my submission (page under review), buut it still shows up as the old text, i clicked on refresh data in control dashboard thingy, typically how long does that take to update?
From what I have read is up to 5-10 mins I believe.
tysm bud
When saving my modification (bot dash) and saving, then refreshing modifications doesn't get saved.
Ofc I get the green message saying it is saved
You have to wait a little bit
okie
so im not sure if anythings been said yet but i never got the vote rewards this morning
but after 12 hours it worked
that is with bot dev not us
checks out thanks
hi, my bots page says 2 servers, but is in 100. does this automaticaly update or do i need to utalise the APi to update it
yes
@plush glade
thank you both :)
i got approved my second bot first won deleted due to offline so the new one is completly different will i get my credit for promo
on 100 votes for this month?
Hello 👋
From my research, Not for the deleted bot. Since your first bot was deleted, any progress or credits tied to it usually don’t transfer to your new bot.
ok but that bot was deleted 2 year ago
and my new bot just approved in this month
so will i get that topgg promo 100$
This I did not know. Thank you 
ok but you know i want to share this that topgg and discord was best in 2020 era's now days both ah missing them
Times change unfortunately. 
Wish you the best 
Can i use HTML in bot info in new topgg!
Research says “yes” hehe. So yes you may.
how
like earlier we have to provide somthing to shift from markdown to html as far as i can recall
This I’m unfamiliar with.
You can always view guides if you wish but this is out my reach. Apologies.
Resources:
Welcome to Top.gg
alr ima just not vote until all my votes are gone cuz apparently voting just doesn't work and the devs wont fix it, votes don't last 28 days at all.
happening to me too, i have tried everything
is this bot broken? I'm not getting all votes sent on a discord channel since last day
You can use html and css in your long description 🙂
i used
check is it ok?
Yup that's ok
this just happened to me too, the vote webhook was sending nothing to my bot between 11:30pm lastnight 6:30am this morning (eastern time). It seems to have fixed itself an hour ago though. Might be worth looking into as a few people have mentioned it in this channnel
hey, which webhook are you using? were you using your own implementation or one of the built in 3rd party integrations?
it's my own implementation
how to remove status from the bot?
?
It's a http only bot so it doesn't have gateway connection
this is easy to create?
Depends but that's a better question for #development
I agree but unfortunately that is out of my power atm 
I just want to say to all the support staff and admins - Ya'll are an awesome bunch, thank you so much for helping me out in the process of getting my game bot accurately submitted, reviewed, and processed! Much love! ❤️🔥
best of luck ❤️
Can someone please check my ticket? The person who answered is offline!
Please be patient as this is voluntary work. They will get back to you I promise 
i had added my server for verification a while ago, but it seems i'm still waiting for verification. i hope i didnt make a mistake and it's just not being added to the queue? i dont wanna make it seem like i'm trying to y'all to rush it haha, just making sure i didnt mess something up
As long as your server follows our guidelines, it should automatically be processed - in the instance that it isn't, you will need to wait for a reviewer to see to it manually.
Hey @shell inlet I resubmitted and added a note, if you need anything else from me let me know
Heyy what to post to this fkn route? https://top.gg/api/v1/projects/@me/commands
THERE IS ABSOLUTELY No DOCS!
https://docs.top.gg/docs/API/v1/projects there’s is documentary of that
API resource for a projects such as bots or servers submitted on Top.gg
crazy docs
Did you click the link it gives you?
Heyy! Just a question. How long does it take for the bot submitted to be verified? Just out of curiosity 🙂
depends on the size of the queue, currently it is 2 weeks (on average, give or take a couple days)
oh ok. Thank you 🙂
@gray tartan My bot has been running for months without any downtime, in the last 24 hours, the power in our neighborhood (and our internet) has gone offline 3 times lol...i waited for over 2 weeks for a review and the day you actually try, our power company has managed to sabotage it lol. Can you please retry again? It's the Phoenix Discord Bot
Hey 👋
Please submit a ticket via #staff-tickets to appeal a bot decision. Explain your situation and cola will be happy to help when available 
Anyone else having issues updating their bot description? Clicking save and it says it has saved, but when coming out of the edit page, it still has the old content.
Tried a hard refresh and clearing browser history but wont update.
Chrome, Windows 11
What do you mean by hard refresh? How long have you waited after changing? Have you tried clearing cache or try another browser?
Normally takes 2 hours to update up to 48 hours
As in clearing cache. Been waiting 5 mins now, hasnt updated on my phone either (Safari)
damn, would have thought it would be faster 🤣
Yeah fair point, Ill wait till the morning and see how it goes. Appreciate it
I've been waiting for a reviewer for like a month now-
servers queue is longer than bots queue
i dont know how long it is because every single day people adding servers to the queue
Hello!
I submitted my bot YTuneBot for review about 4 days ago, and its status is still showing "Your project is currently in review".
I just wanted to confirm — did you receive my submission correctly, and is everything okay with it?
If there’s anything I need to fix or provide, please let me know.
it will take 1 or 2 weeks
oh ok
hm
Quick question. Am I allowed for my bot to have the administrator permission?
No bot can have administrator permission
ok thanks
someone was sending a fake support website here
Whats with the Top.gg vote system?
Its now 67, but i voted it 8* times. And its still 67. Is it like a monopoly shit or? Im really confused
Sometimes it goes 1 up after 3 votes
I can’t see discord server only bot
can you explain what do you mean
look e.g. there are sites like botninja.dev on top.gg
that are sites not bots
This website doesn't even work but afaik you can also advertise websites using the auctions
@wary copper well yes and no, your bot isn’t allowed have admin permission on your commands BUT on discord invite yes
but it’s not required
for invite
i seen wick and etc bots has admin permission on invite not on commands
plus make things easier people can change bot permissions on role itself
https://botninja.ai i meant this bruh
and it is on top.gg instead of a bot
same ?
You can't appeal it, they have to. Send them this support article - https://support.top.gg/hc/en-us/articles/23143055448220-How-to-Appeal-your-Ban
This article is for Ban Appeals from the Top.gg Website or Discord Server (discord.gg/dbl). If you are banned from a specific bot or bot's support server, please contact them instead.If you are bl...
are u free to talk to him ? he just want a little help
I'm not a mod so I don't help like that
ok thx
hey, thank you, it'll be reviewed in the queue once again!
why even vote if top.gg isnt getting servers new members accourding to you 🤔
xd
Wrong chat
saw that
so anyone knows the answer for website criteria ?
Wdym?
like e.g. something like botninja is listed as a site
as well as some other promoted site (forgot the name one sec)
medal tv
We dont list websites inherently but you can promote them via auctions
Reach millions of users with Top.gg Auctions. Accelerate your growth by advertising your product on one of the largest discovery platforms. Get started today.
They show up at the top of lists in #promoted spots
ohhhh i see makes sence
so they can get promoted but they arent in normal listing ?
Correct
alright thx!
Yw!
would listing a bot only used for oath work ?
Yes that should be fine
ok
Hello i need help
How can we help?
why our bot votes are decreasing?
They decrease 28 days from creation
can i know how they decrease? like does the previous votes just gets cleared or smth?
If a vote is 28 days old it just falls off
okay thanks william
I bid from auction but it seems top gg didnt support my Payment method which is gcash so i would like to request a Bid removal because it might get affect my account if i didnt have manage to pay
you can request a bid removal in #auctions-tickets
auctions are fully managed by the employee team, so you probably won't get a response until tomorrow 
Thanks bro

ah, i see i see.
Sir @idle relic
Yes
i tried multiple times but your bot didn't responded to &help
mention the bot first before the command?
yess sir...
if you are online for a while please re-submit it i will go for it's review and if i face any issue i would contact you
okk sir thank you
no problem
sir re-submit done
can you please dispute the decline here : #staff-tickets message
Nothing
We are trying to clear the queue asap, please wait until it get reviewed
oo ok ok
are you indian by the way
No
@edgy jolt Mera bot ka review kab hoga
There is currently a 1-2 week wait for bots, we thank you for your patience 🙏

can i tag u in my ticket
when i link a support server in the bot's settings, topgg forgets about it at some point, and i need to select it again. is this a known issue?
Hi there! I have a question, to build and use my own private bot, do I have to spend money?
Can't I in-build a free bot?
Don't click that
hi u can
u can
if anyone want to improve my bot dm me
i need to improve description and all
idk what t oput
You can definitely build and use a private bot for free, The coding part is free, and you can host it on platforms like Repl.it or Heroku for free, though they have some limits. If your bot grows and you need better hosting or resources, you might have to pay, but you don’t have to spend money to get started
i need to advertise bot can i know how much click and how much time bot get added avg when i addvertise
@stone cradle
Auctions is an advertising feature on the Top.gg website which allows you to promote your product (or any product directly listed on Top.gg like Discord bots) on our platform.
Every week, you can use auctions to bid on promoted slots across Top.gg. Those who have won auctions for specific tag advertisements, will have their advertisements shown in featured spots across Top.gg. Please note that you will have to pay with money or legal tender for any auctions that you win. If you have auctions credits, these credits can be applied to your payment.
For a detailed view on how auctions work, please read this article.
You can read all about Auctions here
Hello! My bot was approved yesterday and I'm very excited. As a new creator, what specific tips would you recommend for better organic growth on Top.gg?
what ai response
Just make sure you have a good description, and tags on the bot.
can u guide me sir plish
can i add a ticket for topgg somewhere to make them aware of that defect?
You can email support@top.gg to report bugs! Thank you!
Press edit. Should show you “categories”
Hi, I am receiving this error while trying to add credits: 'We are sorry that your order could not be accepted. We value your business and want to help you complete this order. Please contact us for assistance.' Can you please help me fix this?
unfortunately that error is from Fastspring - you'll need to reach out to Fastspring support for help with that error.
Why can't I edit my bot anymore even tho I'm in the team
On my profile page it doesn't show the team anymore
I'm stupid I was logged in with my alt
You aren’t! Glad you figured it out 
I was about to ping
But didn’t see William online

It didn't get better despite waiting.
you wont be able to just wait it out - you'll need to file a ticket with fastspring to get your account looked at and whitelisted
how long does it take to review a bot for listing
Currently, it can take 1-2 weeks.
oh dangany way to speed it up in trying to get my bot to send our membes coins when they vote for us
but i need an api link
Unfortunately that is the Que time. Top.gg is doing their best as this is voluntary 

For bots, you'll recieve a ping in #mod-logs and a DM (if you have them enabled) from Luca. I wish you luck! 🍀
Yes. 
ok ty for your time
Okay I'm trying to submit my bot but I keep getting "Unknown execution error", can someone help me??
Try clearing your cache or use a different browser to check.
I have this project from ~5 years ago & picking it back up now, at some point it seems some of the data was lost/corrupted for the bot, what can we do to fix the pfp/auction?
What steps have you taken to try to get this to work? Have you tried using a different photo when editing the bot via discord dev portal along with the “refresh” data button?
Ah ok so refresh data refreshed the pfp, is the name typically this long in auctions?
To answer your second question I unfortunately do not have an answer 
is the voting fixed yet, my votes only last for like 14 days instead of 28
Hey my bot got denied because of the mostly command not working but the checker just checked only 5 commands

If you want to discuss it open a ticket on #staff-tickets
How come they are allowed to use <style> tag?
When i put that in my description, it seems to strip it from my content
Anyone can use html, css or markdown in their description, are you getting the confirmation to say it was saved when you do this? If so it can take a bit of time for it to show the changes
nah i figured it out, it was caching
it should be cleared after you save your changes but it doesnt
even your edited changes are cached so you see what it was before
Yes that's your auctions product id, you can just ignore it
not really, we don't know the per-se metrics of it
hm, ok
if i do get to know i'll let u know
appreciate it
Should I wait now ot I have to do something?
You wait for the reviewers now! Currently there is a 1-2 week wait, therefore we appreciate your patience 
Ok
❤️
hey, may I have the ID of the testing center server ?
I am about to send another bot for top.gg verification, I would like to make sure premium features of my bot are tested as well
333949691962195969
thanks g
Good afternnon all, When i try to edit my profile in top.gg, the submit button disables, all i am doing is changing my discord name from what on there, to my current discord name, here. Any suggestions?
you can't edit your discord name via the profile, as it just pulls what it is from discord. if you force log out you can log back in and re-integrate and it should update. it just depends what discord sends us when you authorize
oh do you mean the display name?
hmm that is weird. i'll report it internally as a bug. thank you for reporting!
i sent ya a dm with what im actually seeing on the dashboard if that helps, and ty
hey Noah or luke is there anyway to tell where my bot submission is at currently in regard to queue position? I know yall are volunteers and appreciate your work just asking out of curiosity
Currently the wait time is up to 2 weeks, there isn't a way to check the queue position, but it will be reviewed - we're trying our best to get that wait time down 🫶
ok not a problem 🙂 thanks Noah
How promoted my bot?
Reach millions of users with Top.gg Auctions. Accelerate your growth by advertising your product on one of the largest discovery platforms. Get started today.
Does top.gg make email reply if we add a reply to a review? Since some people ask for how to do things in the review instead of support server
That is not currently a feature, but feel free to request that feature here -> https://support.top.gg/hc/en-us/requests/new
Depends what slot you won, it goes in order of that.
Front Page Top Voted Slot #2
By slot I don't mean 1 or 2, I mean the position number of the auction slot
The person who offered the most CPM (Cost Per Thousand) goes first, and when there budget runs out, it goes to the second place and so on,.
Hello,
I am contacting you regarding an issue with my server's vote count. Despite having a very active community voting daily, our total has been stuck at 275.
Furthermore, instead of increasing, the count recently dropped from 275 to 272. Based on our internal tracking, we should have reached approximately 350 votes by now. Could you please clarify how the voting system works and why we might be seeing a decrease despite consistent activity?
Thank you for your help.
Hey 
To put it simply, votes expire after 28 days of creation. So, a vote will appear to be going down when in reality, the one from 28 days ago is falling off, well new ones coming in to make the difference which is some cases is not enough to outweigh the ones dropping off.
Okay interesting but I remember an annoucement here saying that there were a big update with no more resets
We no longer reset votes monthly, instead moved to a rolling 28 days to better serve the users who voted near the end of the month, to support that entity for the entire duration of the month.
Okay Thanks for answers
Hello everyone, is it possible to change the bot profile picture after the post already reviewed on top site
Yeah
ty
My bot got "Anti-Nuke" in it's systems and some systems needs (you) to be an adminstrator in the server to work. So, will it gets declined for permission problem or smth?
No, it’s normal if the bot needs the user to have admin permissions. But the bot itself shouldn’t ask for admin access, since no bot really needs full administrator permissions to work
Ok
@heady obsidian please don't post things like that, thank you
Hello. 👋🏻 Is there a way to report a spam review on Top.gg website? I have seen a user sent a review with an invite link and I do not see any option to report it.
You can request it's removal via tickets on #staff-tickets afaik
Thank you, said spam review got deleted. 
By the way, I am writing a draft for a review in my Spanish language for a bot on Top.gg website.
Is it allowed? Or should I translate it to English language before posting it?
we allow all languages
Any update on as to why when trying to update display name in settings, the submit button becomes disabled? I tried signing out and relogging in and still nothing. But display name still shows old discord name no longer in use for a long time now.
hey, we've flagged this internally for the developer team - no eta on a fix yet
i believe the issue has something to do with the banner url, if you put something there it may work
Thx! ill def try that and report back 🙂
it lets me save the moment i add a banner, but still shows my old display name and no banner, maybe i gotta wait a while for it to update? ill give it 24hrs and see then. :crossing fingers: lol
thanks for the info, it may take some time to update due to cache
hi! will it be flagged as ai generated if i did my description with the help of ai? im doing it because im really am not satisfied with my writing skills
. it’s just that i want something clear and easy to understand for people. and something that’s not too long.
if it’ll be flagged as ai generated and will my cause for my bot to get denied, i’ll keep my bad writing 
there's no problem with using ai - however, i would strongly recommend using ai to enhance what you wrote, and not just copying and pasting a fully ai description 
yea. that’s what i’m doing. i wrote what i currently have in the website and paste it in gpt to emhance it. it’s just that, im really bad at writing lol
thank you!
best of luck 
Hi, I have a bot approved by Top GG. Is there any permission given to indicate that we own the bot on the server?
wdym
My bot has been approved by Top.gg. I wanted to ask how I can get the Project Creator permission."
I just wanted to ask that, I don't speak many languages.
Some mod will give it to you after reading your message (hopefulyy)
I understand, thank you for your help.❤️
lol
If my bot only supports Arabic. May the reviewers decline it?
we support and test in all languages. if we don't have someone that natively speaks it, we will use translate tools to test. we will not decline just for the language
if anyone is banned from top gg and he applies on top gg reviewer what will happen
The entity would get rejected due to owner ban
ooo
It meet it but i need it to be add as fast as possible
Bc im in a bet thst i get 100 vote before a bot the bot is already added to it
you will unfortunately need to wait until your bot reaches the front of the queue 
Then ill lose 
Is therr any way by any way that it will be added sooner
Thats the bot id 1234177252535701574
the only way to get it approved sooner would have been to list it sooner
is it possible to know who voted for my server on top.gg?
i want to reward them a role.
there are a few ways to do that, you could use one of the 3rd party integrations that were recently added
you can configure integrations for tracking votes on this page: https://top.gg/discord/servers/YOUR_SERVER_ID/dashboard/integrations
you could also implement your own custom logic if you're familiar with coding at all
if you decide to implement your own custom logic, you will find this page helpful: https://docs.top.gg/docs/API/v1/webhooks
thank you. let me try it. 
Wow nice tip ty
ok
@gleaming peak
- Go to your bot's main page (https://top.gg/bot/YOURBOTID).
- Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
- Refresh the page.
💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.
Please make sure everything in the project's edit page is up to date including all required fields and links.
it can take some time to propagate after changing in the dev portal, up to an hour or so
Is the /servers to send to bot's owner the names of servers that it is in is forbidden?
having a server list command like this is fine, but it must be owner-only and not accessible publicly
yeah it is. the command is visible for everyone but, the bot's owner only can use it
awesome, that's fine as-is then 
Is the reviewers application still open since 3/18?
I found the application still open so I applied
yes it is still open! its open until april 1st 🙂
Oh ty. Was asking cuz I saw in the #staff-tickets that is the application status is closed
ohh i think we forgot to update that
thanks for pointing it out!
Can’t wait! 
Can i ask y'all a question? What is the vote^ in the site for? I've been doing it yet im not sure what it is for lol
If you are talking about upvoting. Upvoting is a ranking system that allows users to upvote bots and servers to increase their visibility and search ranking. Basically a charts system. For voting guidelines you can go here https://support.top.gg/hc/en-us/articles/23146974461596-Voting-Guidelines#:~:text=Punishing Users for Not Voting,a minority of your commands. 
Oh, thank you!
Bot page isnt displaying the changes made despite saying its been updated...? states Project was successfully updated but doesnt display the changes
You have to wait
Ah ok.
How can I know when did I make my bot in queue for review?
you will get ping from #mod-logs
Does the web link image but update, I’ve changed the top.gg description for my bot, as well as my bot name and icon, but the image when sent the link is still the old stuff
I’ve re freshed the data but it doesn’t update the image
do you mean the embedded image when you send a link on discord?
those are heavily cached and i’m not sure if there’s a way to fix that
the good news is that it’s cached per-user so other people who see it will see the more up to date version
Hi
yo
Hello, I’m not sure whether this is an issue on my side or an error on yours, but my bot is currently in around 90 servers while it’s showing a much lower count I’ve already tried refreshing the data, but it’s still the same Is there any solution or something I might be missing?
You need to manually post the server count
https://docs.top.gg/docs/API/v0/bot#post-stats
API resource for a bots or apps on a platform like Discord
Okay, thanks for the information.
I wasn’t aware of that appreciate the help!
oops sorry for the ping i forgot to off the mention
I don't mind pings it's ok lol
How can I generate an API token for my bot?
once your bot is approved, you can manage your api credentials on this page: https://top.gg/bot/YOUR_BOT_ID/dashboard/integrations
okay
how long does it take to get approved/reviewed
At this current moment it can take up to 2 weeks depending on the queue. You can always keep an eye on #mod-logs for the decision. Good luck! 
true
Is there any api for server so we can see who have voted server
there is a webhook you can use for it
?
you may find this helpful: #support message
Thanks 
Why, I don't have premium badge when I buyed premium, is there any delay?
Hey 
To my knowledge there is no premium role in this server.
I'm talking about website 
Unfortunately I have no answer for this. I did some research but it came up to being “instantly applied when subscribing”. I apologize 
No worries, support will respond me tomorrow, I'm very patient.. 
But thank you!
Issues regarding Top.gg Premium are currently being looked into by the dev team, we apologise for the inconvenience! I don't have an ETA on any fixes at the moment.
No worries, just wondering if premium have unlimited voting or what is that..
with premium, you dont have to wait to vote at all when voting, it removes the ads that appear before the button is ready so you can instantly vote!
Oh, so cooldown is still there? Sorry if I don't understand it right 
yes, you can still only vote for a bot every 12 hours, but that 12 hours only applies to the individual bot (this applies to both premium and non premium)
Thank you Ina 
youre welcome!
so i and a few ppl are working on a trading bot but with fake money but i have been seeing the mod logs and seeing that alot of trading bots get rejected. is there anything i need to do to get it approved I have clear warnings saying not real money but what else
as long as there are no real-world transactions, there should be no problem with that - it may be a good idea to mention that explicitly in your bot's description
i personally find stock and trading simulation bots fascinating 
if you'd like any other information about our review process, you may find this article helpful: https://support.top.gg/hc/en-us/articles/23135298323996-How-the-Project-Reviewal-Process-Works
Hi! I recently got my bot SwitchBooth reviewed and it was rejected because of the c.lb command.
I’ve updated my bot’s description to clearly mention that it may publicly show the servers it’s in, but the changes don’t seem to be updating on the site.
Could someone help me check if it updated properly, or let me know if I need to do anything else before resubmitting? Thanks!
Don't click that
Scam
it had like 3k mems 💀
For description you have to wait a little bit for it to update because of the cache
yes i know but i waited too
nooo
wait
it got updated 😭
Yea, it takes around 5-10 minutes for update
And, how you got that roles?
Project creator is for having an approved project (bot or server) on top.gg and experienced role is pretty much for helping and all of that
Oh thanks
for telling
how can i claim the project creator role?
It should be given automatically but if it wasn't then wait for some mod to give it to you after reading your message
Oh okay
guys i recently changed my bots pfp and name but it doesn't get reflected in the website... do I have to create a ticket? or does it get changed automatically
Click "refresh data" button
It's mentioned on the website that it typically takes 1–2 weeks.
Ok
Yeah, plus, it's the weekend right now, so...
Ook
I cant edit the long description of the bot. when i edit it and save it, it get reverted 
You have to wait a little bit
Ah thanks

yeah
yeah, your bot has invite on join function which isn't allowed.
@coral siren Hello, i want to talk about my bot switchbooth which got declined due to c.lb command
To talk to reviewers regarding your project, I'd recommend opening up a ticket through https://discord.com/channels/264445053596991498/1285771377160491049
Oh my bad, thanks
But i resubmitted my bot with one of the improvements they suggested me to do, i wanted to ask do i have to wait another 1-2 weeks until it gets rechecked?
No, it should go back to the position it was at, you will just need to wait for when one of the reviewers is actively working on the queue.
thanks
noo
@gray tartan I mentioned in bot's description
it's alr there 😭
Please open a ticket to discuss your bot decline #staff-tickets
I resubmitted my app
You will have to wait for it to get reviewed now
like 1-2 weeks?
I can't guarantee a time on when your bot will be reviewed again
oh
i did, no response
Try a different browser.
oh?
There is no way for top.gg to fetch it without your bot's token and giving someone your token is a no no from discord
lemme check
will figure it out
thanks @gray tartan
no worries
i cant get past the first step of adding a new server
Hello, I’d like to ask if the second icon represents the number of servers the bot is in? Because it doesn’t seem to be working for me and I’m not sure why.
you need to add the api
topgg api
and also the
lib
Inside code?
yep
no idea twin
Thanks!
dont call me twin
topggpy @worldly sedge
ok
Thank you!
API resource for a bots or apps on a platform like Discord
read this
it Guides abt it
Yo why does my bot say under review even tho it just got approved?
you tried to refresh?
Mhm
Thanks, twin 
np twin
Nvm now its approved on site
congratulations
:D
Can I get your server ID
Its not a bot; its a server
And did you invite the bot or what step did you get that on
please no bot ads here 
i invited the top.gg bot, then it showed my server but when i click next step this error pops up
@coral siren hi
hiya what's up?
hey im good what about you
all is well, do you need help with something?
yes plz, can i message you in direct message
?
if it's related to bot review please go here instead: #staff-tickets message
@sweet grove
Can I get the server ID
1486805257249099838
yoo can someone help in my ticket
Thanks I’ve sent this over the devs
ty
yoo
help in my ticket
please
@sweet grove
You need to wait please
okay
how to stop this
@tawdry orchid
how can i make a page like this?
https://top.gg/bot/1348370129804591115/
they said using css but the description is markdown only i think. any idea how they made this?
i looked at the docs and theres nothing that mentions the custom css.
hm thanks
this is what I use to make some line spacing more even, as an example of how it works
Hey, you can remove the legacy endpoint. top.gg introduced a new vote webhook system which Vote Tracker makes use of now.
Head over to https://top.gg/bot/994111697738551357/dashboard/integrations and remove the url + authorization from the old votetracker endpoint in there & save (first screenshot).
If you wanna continue using Vote Tracker just press install (2nd screenshot) on the 3rd party Integrations and configure on the dashboard you get redirected to 😊
hey, anyone get a clue why when i add my custom description it doesnt update?
i added it saved and then i open an incognito tab to see changes it doesnt update. and after a while its still the same, i checked by changin g the tags of the page. any fixes?
i can provide the html i added.
the descriptions are cached, so it will take some time for the changes to be visible
as long as you see the success message when pressing save, you should be good to go
thanks, when can i check on it?
to see if it did update
i'm not sure what the exact time is tbh, i think it's around 5-10 minutes tho
Hey, any idea why I cannot submit the bot?
{
"errors": [
{
"message": "Unexpected Execution Error",
"locations": [
{
"line": 2,
"column": 3
}
],
"path": [
"createEntity"
],
"extensions": {
"code": "INTERNAL_ERROR"
}
}
],
"data": null
}
hey, thanks for bringing this up - someone else reported a similar issue earlier and we've brought it up with the dev team. unfortunately no eta on resolution yet, the only advice i can give is to wait a little bit and try again later 
Can we get your bot ID
Sure: 1186458809128996974
nah he got muted
huh
invisible in discord but if you copy it and paste it anywhere else you can see it
like the zero width space
oh
wouldnt send that if i was ya
R.I.P
I just updated my bot and topgg is not updating total server, is taking long or I have a problem?
You need to manually post the server count
https://docs.top.gg/docs/API/v0/bot#post-stats
API resource for a bots or apps on a platform like Discord
Ow it changed??
Not sure what you mean by that
The autoposter doesn't work anymore?
any update on the issue?
not yet, the team is still investigating.
it isn't effecting all entities
has the bot ever been listed on top.gg before?
Hi! Under "Information > Long Description", is it possible to add images on there and have it displayed?
I did mine with the setup like this, but it don't seem to display anything. . Not sure if upon updating is instantaneous, but yea hihi
yes images can be rendered! when you update your description, it can take some time (around 10 minutes) to be reflected on your bot's public page 
great! Thanks much!
Hi, it's me again. The image don't load properly. Is imgur an acceptable link?
Are you using a direct link?
Yes Imgur is accepted to my knowledge
yes
it seems like there's an issue with how the top.gg cdn is serving those imgur files
perhaps you could try using the direct image links instead of the /a/ links you're currently using:
for example, use this: https://i.imgur.com/EIOcsGl.png
instead of this: https://imgur.com/a/c9jRboG
(to find the direct url, right click the image and copy the image address)

Thank youuu!
@idle relic hey sir
Hi
my bot was chekced today after 2 week of waiting time it was declined just for description i changed that in night only can you re check it now please
As you have re-submitted, it should go back to the position it was at, you will just need to wait for when one of the reviewers to take a look at it.
i created ticket they told it will again take 1 more week
Yeah it will be in the queue, you will have to wait sorry for that. We are trying our best to clear the queue asap.
@idle relic are you checking now sir
I don’t remember registering it and I also can’t find it when I search so I doubt
any bots
Reviewers work in their free time, please be patient 🙂
😭 ok
Hello, I have updated my bot description and fixed the issues.
Could you please recheck it when possible?
Thank you for your time 🙏
sure you can resubmit and reviewer's will go for it soon
@stone cradle
To update your bot's server count, use the server_count parameter as documented in the Top.gg API.
If you want the server count to update automatically whenever your bot joins or leaves a server, you will need to implement this logic in your guild join and guild leave event handlers.
Server count updates should be sent using the following endpoint: POST: https://top.gg/api/bots/{your_bot_id}/stats.
how to do
that’s an api route, it’s not to be visited in your browser
then?
you will find the api docs helpful: https://docs.top.gg/docs/API/v0/bot#bot-stats
i nothing understanding can show example?
that would be better asked in #development or #topgg-api
there are also some open source sdks built to interact with the api: #topgg-open-source
hey, could you try this on https://test-top.gg?
Hey, same issue:
Thanks, it helps me understand the issue faster :)
No worries, I'm here if you need anything
are you able to try again now?
I checked on test domain and it went through to another step 🎉
awesome! cc @lone anvil
CAN SOMEONE HELP WHAT DO I DO
K THANKS
ya @sweet grove there smt wrong agian
1-2 weeks at the moment
Because you can see the transcripts
It doesn’t need them
We’ve already answered this for you
no after threads closed how do even to get access ??
You go to the channel and click threads
what about old once ?
plz consider as a req to provide an transcript after tic closed
You can view them as explained above
there is no options
only current once are avalibe aft clsing it then we lost the access for itt
Confirmed. I successfully submitted both my server and the bot. It was a bit wonky, just so you know.
The edit descriptions for the pending bot are not being updated, and I encountered the same error as before several more times while trying to resume the server submission draft, but I was able to sent it in the end
FYI @limpid shadow
Thanks for the quick help!
Ofcourse! :)
@sweet grove Can you take off the auction role from me please
Done
you need to upload a json payload like this, not just raw text
[
{ "name": "your-command", "description": "really cool description" },
{ "name": "next-command", "description": "another cool description" }
]
Can I ask how to make something like a small webpage inside a description? Like instead of images, it looks like a mini website layout.
@worldly sedge
You can change colours, set background images, style and animate elements within your long description using CSS. If you need help learning CSS, you can check out these resources and ask for help if you need it in #development.
Please note: It's against our guidelines to hide or modify the content of any Top.gg page elements such as reviews, bot information, ads etc. You may change colours and border colours of site elements, but you may not modify the text content within.
Failure to follow these guidelines will result in your page being unlisted from our site.
you can use <style> tags and other html/css 
Thank you! 
Can I also change design buttons like vote or invite, because I saw some bots have it.
i do that on my own bot actually! just please don't modify the vote count 
No worries, I meant only that 2 buttons
let me know if you need any help with that 
So I can do that? :D
yeppers unleash your creative freedom 
And can you explain to me how exactly I can change it? Just the buttons, not the description
Im not really familiar with this server or in general with top.gg etc, but wouldnt be it cool to see some creations of the community, as some bot can be very imaginative, like with what they can do etc, having a server to present different bots, and the owner could explain how it works and help other with a setup, I mean they could take the top monthly voted new/small bot but what would make a bot "small", and it can help to find bugs as well !
like for example I went on your profile, you are the owner of Wabbit ? Like did you make it all yourself ? it looks nice lol
that's a neat idea, yeah, the most similar thing we have to that is probably one of these pages:
https://top.gg/list/new
https://top.gg/list/trending
https://top.gg/list/recently-updated
i appreciate the kind words 
You are welcome, I'm just starting learning coding, since a year now, with python, have some basic knowledge of SQL db, HTML/CSS, Lua, Java/JS, Node.js and currently making my first discord bot, working on it since 3/4months now
But when I compare it to some other personal bot, I'm far away of this level lol
that's a great start, there are always super smart people who could probably answer any questions you have in #development 
thank you for your help, I have one question, I mean maybe im dumb and it was already explained it somehwere here, but how is the "transition" from v0 to v1 working ? Like do we need to apply or submit something ?
the v1 api is available to everyone, no need to apply for it
the v1 api uses a new token system while the v0 api uses legacy tokens still
you can manage your tokens for v0 and v1 on this page: https://top.gg/bot/YOUR_BOT_ID/dashboard/integrations
Yes I read that but it seems I couldnt access the page to manage token, like it was not displayed like the ss you show me, but it was quite a time ago
let me know if you're still running into that issue or if you need any help finding it 
(inspect element their description)
lowk used wabbit as inspo last night doing my html/css
Hello, I submitted my bot (ZeaMusic) for review about 4–5 days ago, but I haven’t received any update yet. I just wanted to check if there is any progress or if anything is required from my side. Thank you!
our current review time is around 1-2 weeks, you'll just need to wait until your bot reaches the front of the queue - thanks for your patience 
Thanks for the info!
Just to make sure everything goes smoothly — is there any way someone could take a quick look or let me know if there might be any issues that could lead to rejection?
I’d like to fix anything in advance if needed, so I don’t have to wait another 1–2 weeks in case it gets denied.
Appreciate your help 🙏
i would strongly recommend giving these articles a read:
https://support.top.gg/hc/en-us/articles/23135298323996-How-the-Project-Reviewal-Process-Works
https://support.top.gg/hc/en-us/articles/23146912808988-Discord-Bot-Guidelines
if you have any specific questions about our rules or guidelines, just let me know 
Bbbbbbbbbaallllzzzzzzzz
Can you give me example for mute?
[
{ "name": "mute", "description": "Mutes a user" }
]
Oh okay.
Thank you.
Only one I can create?
just add more objects for each command
[
{ "name": "mute", "description": "Mutes a user" },
{ "name": "warn", "description": "Warns a user" }
]
etc
Oh.
I should do it the same?
yes, the same format for each command
Is this right?
no, you have two sets of [] []
it needs to be [{},{},{},{}]
Wdym?
Could you give me example of it?
Oh I get it!
[
{ "name": "mute", "description": "Mutes a user" },
{ "name": "warn", "description": "Warns a user" },
{ "name": "ban", "description": "Bans a user" },
{ "name": "kick", "description": "Kicks a user" }
]
How to make an auto mute? If someone ping HQ+?
that type of question would be better suited for #development
Where do I paste that?
paste what?
Yes
@idle relicSir can i please get your 2 mins
yes?
Yesterday my bot was added to verification center but not declined or accepted it will be considreed as decline or not yet
If your bot hasn’t been accepted or declined yet, it just means it’s still under review, not rejected.
Once a decision is made, it will be sent in the #mod-logs . Please wait for the update ❤️
oo ok ok because it was added yesterday i was thinking that so no need to resubmit yeah
yes
we don't know who will review your bot but once the review is done it will be notified in #mod-logs
ok ok
hey yall, is the 📊 in topgg means the server count?
if it is, im not sure if it’s a bug, but mine dont go up in count. sorry in advanced if that’s not what’s it meant.
ah ok. i thought it auto update. thank you
API resource for a bots or apps on a platform like Discord
read this docs
it will help you
Does any of the Third-party Integrations that send the dm message on voting when Setup?
Is this what you are looking for?
#support message
No it's not it's for checking I want any integration to dm when a person votes
Go to your bot page and setup a webhook url. Your bot has to be coded to send the message to the persons DMs. Your bot/server listens for vote events (POST requests).
https://docs.top.gg/docs/Resources/webhooks/
Webhook integration for receiving vote data
When applications ending 
😂👌
bro guckt mal bitte auf mein bot Ich warte schon seit 5 6 tagen manno 🙁
Die Wartezeit kann 1-2 Wochen betragen, Sie müssen Geduld haben.
hi question, why does my bots image not fetchable on ur guys site??
had to refresh data, all good
Anyone else having issues with brumble bee not pinging roles for next rumble
You might want to contact the main support server for that. 
Ty
I apologize 
Their support server should definitely help you out. Good luck 
@slender falcon wanna try it?
@slender falcon
there are lots of good bots that do that, you may find something you like on this page: https://top.gg/tag/antinuke
You beat me to it hehe 🤭
I had the link in my clipboard: https://top.gg/tag/antinuke
idk how to nuse it
if there's a specific bot you're trying to use, you could try joining their support server
Hey! This isn't the support server for that bot. Please use the Discord Support Server button on the bot's Top.gg page.
If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!
I have a question, the number of "monthly" vote reset each month ? at what timezone ?
votes no longer reset on the first of each month - instead, each invididual vote lasts 28 days, and is removed after that time. you can read more details in these announcements:
okay, invidual vote,
but to get the current total vote, I need v1 ? Because I tried and it returned None or 400 because of the old token (I think)
i believe so
Make this make sense I listed the prefix as / from the get go
Says to dm @coral siren but apparently you can't
Yall need a new volunteer of the month
This message is outdated, open a ticket on #staff-tickets
it looks like there were no slash commands deployed when i tried to review it - what nynu says is correct, sorry for the outdated message 
It's had slash commands sine I made it and works my members use it everyday
Like I'm confused where did you try it and when
i'd be happy to discuss further in a #staff-tickets message 
Just made one
How can I update the server count in the bot's page?
hi, does editing my bot will remove it from listing and put it back into verification queue?
Nope
good, i dont want a 2 week delay over a background img url haha
Once you've changed the bot name on the discord application developer portal, you will need to wait a bit (maybe a few hours) then go to your bot's top.gg page and click the "refresh data" button
Thanks 🔥
youre welcome!
Hello. 👋🏻 I have submitted a review to a bot on Top.gg website. But, **bold** text and line jumps are not working there.
Is there a way to fix it?
this issue has been flagged internally and the dev team is working on a fix - no eta on a fix yet, sorry 
when do votes reset?
votes no longer reset on the first of each month - instead, each invididual vote lasts 28 days, and is removed after that time. you can read more details in these announcements:
checking on that, will get back to you asap 
Hi @leaden mirage ,
I'm reaching out to let you know that the code for the Global Ranking (Top Governments) has been fully restructured.
I have implemented an opt-in/privacy system where servers are only displayed if they explicitly choose to participate, ensuring we are in line with the necessary privacy guidelines. Additionally, the UI logic for the "My Server" button has been refined to be more intuitive.
Please feel free to report any new issues or concerns. I am committed to following as many guidelines as possible to ensure everything is running correctly and remains compliant.
Best regards,
@restive lake
Thank you! 🤩
please check my ticket sir
Hey! 👋
They will get to your ticket when available 
Hey, does "Long description" support HTML or only MD?
Yes, it support both
Should support both but looks like markdown is bugged
thank you :>
I have another question but this one i need objective answers for
i have a bot and planning to make it a project and wana invest in ads
is this "bidding" worth it? do people find good results out of it
despite frequently getting out-bidded
Might be better asking in https://discord.com/channels/264445053596991498/556912126338269199 and waiting for someone who actively bids to answer you.
thank you (again 🙏 )
Hello everyone
I made a bot on polymarket included a bunch of warnings and followed discord tos hope I get approved
Did my ticket get closed
#1488778128913338458 message - let me know if you have further questions and i'd be happy to help 
Ok gotcha
Hello, I wanted to ask how long the review process usually takes for a bot submission. Thank you!
Bot id : 1466047809810731070
our current estimated wait time is 1-2 weeks 
Ohk
I have made an apply for a review for my bot and they said that the major of my commands do not work and the /help command does not work however I tested all the commands and I don’t have a /help command it’s /guide.
If you want to dispute your review, head over to #staff-tickets and choose the Contact a Reviewer -> Dispute 
alright thank you for your time.
Not sure how long it’s been since I submitted. Is it possible to find out?
$9 per thousand views @ a max amount spent of 300
Ask a reviewer
ah
so to outbid them i have to pay more than 300?
This is a support channel
No but depending on the line it can take up to 2 weeks. You will get a long in #mod-logs and a dm from Luca.
I mean you can find out but you have to ask a reviewer instead
Yes, so wait for a reviewer or wait for approval / denial are your only options
I was never pinged in there if it was in there
I was putting my message in the channel and general in hopes of receiving a proper response. Not from you
just tryna help
Didn’t need it
Then your bot hasn’t been reviewed yet 
How long have you submitted?
Let’s try to be respectful please 
The 'Refresh Data' button does absolutely nothing.
It's for fetching bot's name and profile picture
i saw somewhere that partnerships are closed. but can I still email regardless to get a glimpse about prices, ROIs?
The email is currently unmonitored with an autoresponse that we are not accepting new partnerships at this time
fair enough
wait a little bit (like 45m-1h) then go to your bots page and click the refresh data button

Can you have a bot vote track like the vote when it send the embed when a user votes for bot
Hallo Ich warte schon seit 1.5 woche für mein music bot die ich bei euch gelistet habe Er Heist ZeaMusic Ich sehe aber bei modlog da war einer sein bot wurde nicht akzeptiert der hat nochmal warscheinlich gemacht und wurde akzeptiert wie kann das denn sein das er in so kurze zeit alles klären kann und das ich so lange warte
That's done using https://top.gg/bot/479688142908162059?s=00d55506fb128
Es kann 1 bis 2 Wochen dauern, bis eine Überprüfung stattfindet. Wenn Sie nach einer Ablehnung erneut einreichen, behalten Sie Ihre Position in der Warteschlange.
Die durchschnittliche Wartezeit für die Überprüfung beträgt 1–2 Wochen – wenn ein Bot erneut eingereicht wird, behält er seinen Platz in der Warteschlange; wird er jedoch gelöscht und erneut eingereicht, wird er ans Ende der Warteschlange verschoben. Manche Bots werden jedoch auch außerhalb der Reihenfolge bearbeitet … du musst dich einfach gedulden. Du erhältst eine Direktnachricht von @wild stone und wirst im Kanal #mod-logs benachrichtigt, sobald der Bot genehmigt oder abgelehnt wurde.
Dammit you beat me to it
They aren’t moved to the end of the queue if they resubmit after a decline, they usually keep their position
If they deleted their submission and then resubmitted however, then yes end of the queue it would go
Edited, never knew that tbh
Hello everyone, I need help with this, they haven't verified my bot yet, about 8 or 9 hours ago I sent it for review with everything, and they still haven't let me know if they have verified it or not...
The average review time is 1-2 weeks
You will be DMed by @wild stone and pung in #mod-logs when it approved / denied
Thank you, I will take that into account, but there was one time when I sent my bot for verification and it was reviewed in as little as 1 to 6, 7 days, and the "En cola para Revisión" status was removed.
Ty
Previously review times have been as little as a few days, and as high as months... It depends on volunteer availablity and holidays etc
Ok, thank you for the information, I will take it into account.
What's the link look like to review a bot It it wont let me copy it like it does for the server review
https://top.gg/discord/servers/822620958303473664#reviews like this is the server review link but can't figure out how to get the bots
When you view your bots page, do you see the “ask for reviews” button in the info tab?
I didn't but I figured it out with playing with the link lol thanks
Hi, was curious how long does it take for reviews to update?
A users review comment and 5 star rating on my bot, I mean. I seen it stuck for a day or two now
Just a suggestion but try “Refresh Data”.
tried that, still states i only have 1 review for my bot, ut i count more than 4
It may be an issue eternally. Please try coming back at a later time 
I apologize
How to make my bot online?
Run the code
host the bot
Where?
either on ur machine or a virtual one
Where do I find that?
on ur pc?
Mobile.
then you can host it on a virtual machine
Hi guys, I have a problem: I'm not receiving a confirmation email when I try to log in to the auction system. It's not in spam or anywhere else. Could a mod verify me in an other way?
I can't find it.
try orihost
Wait, where do I do it that, or where doni find that?
How to know that my bot got accepted after review or even denied?
Oh, okay!
You can also just search up your bot's id on this channel
Here?
On mod logs
I dont really understand this, I'm the ownership of both bot and the server and still give me this error
and why my nickname in server is A
can I get the bot or server ID?
and your nickname was fixed
Bot: 781294735167193099
Server: 812647896301907968
tysm
Both entities are owned by you, so that is weird. You sure your logged into the correct Discord account? https://top.gg/user/me
that link should go to this page, you should see all these bots
yep
Okay, I will open a dev ticket about this and have a developer look into it. You will be contacted when it's fixed.
Should I try to add both in a team?
You can try that yes.
I have created a dev ticket about it, you will get contacted when a dev takes a check for you.
Okay, tysm for ur time sir 
is my ticket going to be looked at? it was opened and then i replyed to the message and now nothing for a full day?
Yes. Please give them more time and patience. This is all voluntary 
i get that but it gets opened then ask me a question and then nothing back lol
I get that too. Hopefully they will get to you soon 
Hello, Why I can't save the 12 Tags while other bots can use up to 12 tags?
Can you save any of them at all? It usually takes maybe 3-5 mins to update fully
Yes it saved with notification but after a minute it clears
Try clearing your cache or try another browser and see what it does then
Okay thank you!
should i mention the privacy policy like this or do something else
Isn't it already provided by discord on the invite screen?
Well yes but isn't it better if users are able to read how their data is handled before they even click the "Invite" button
as long as its somewhere we/users can see it and access it, its completely up to you, for example, you can have it in the description of the bot or on top.gg, connected via socials, in a command such as /privacy

