support

[daring hedge]

Okay, I suggest you open a ticket in this channel #staff-tickets selecting the first one

This way a moderator can help you

[icy summit]

this was like 2 days ago, but was wondering what it means

[astral cloud]

add server to top.gg
submitted 1-2 month

[lone ether]

what's your server id?

[astral cloud]

733649278165057588

i thing i remember submit befor

[lone ether]

your server is currently in draft mode

https://top.gg/discord/servers/543746769780154377 please go here and click "view submission"

[lone ether]

yes click view

[astral cloud]

this it bot

[lone ether]

sorry nvm

click on the link i sent above

[astral cloud]

403 Forbidden

[lone ether]

can you dm me the server invite?

[ruby sonnet]

Hello there, has there been an ETA on when the votes API endpoint will be back and operational?

[lone ether]

it has been working?

[ruby sonnet]

Has it? Last I checked it was broken- One moment

[lone ether]

try again!

[ruby sonnet]

According to the pinned message with the updated issues list, the endpoint is not working as expectsd

[astral cloud]

i see it. thx

[lone ether]

the pinned messages are not updated

please go to #development pins

[ruby sonnet]

One moment then

[lone ether]

sorry not there

#topgg-api

[ruby sonnet]

Got it, I'll retry the webhook on my bot again. Thank you!

[gilded glacier]

been a while i saw a light mode page lol

[astral cloud]

i don't see dark mode on page 😆

[lone ether]

click on your profile, then color mode!

profile on top right

[astral cloud]

thx

[red lion]

Why does it say i have to add the bot even though its already added

[lone ether]

where does it say that?

[sturdy swan]

When will this end?

[lone ether]

-upto

[wild stone]

@sturdy swan

When will my bot be reviewed?

Our current average review time is <1 week.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[red lion]

i go on the website where it shows my server and where to join, and below "Overview" it says to add the bot when its already added to the server

[sturdy swan]

Are NSFW servers with strict rules supported?

[lone ether]

nsfw servers are fine as long as there is absolutely no mention of nsfw on the page. if you can manage that, it will be allowed

[sturdy swan]

Ty

[red lion]

see?

[lone ether]

you can ignore it if it's already added

it won't show up for users

[red lion]

alright, I thought it meant something was wrong. Thank you

[lone ether]

np

[limpid shadow]

You can use the new API to check vote status https://docs.top.gg/docs/API/v1/projects/#get-vote-status-by-user

[red lion]

is there a specific way to get the member count or does it happen at when enough people join the server?

[lone ether]

-servercount

[wild stone]

@red lion

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[gloomy shell]

membercount doesnt currently update on servers automatically, it is a feature still coming soon

[ruby sonnet]

I'm using the webhook at this moment in time, which now works as expected, but thank you!

[brave glacier]

how are we supposed to import cmds?

[grand prism]

Paste the JSON there following the command structure in the Discord documentation

Or you can do it automatically through top.gg api

[stiff shore]

How to claim the cryto currency reward after voting?

[lone ether]

-wrongserver

[wild stone]

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

[gilded glacier]

🤔 after editing bot information,...cant be saved if a support server is chosen ?

[sweet grove]

I know this sounds weird but transfer ownership of the bot and server to yourself by putting your ID in the transfer box under the settings of the application and then it will work

[gilded glacier]

works

[valid root]

what happened to this? search results are pretty bad now? you can search for a bot that has what you are searching for in its short and long description and as a tag and it doesnt show up what are we supposed to do??

[limpid shadow]

nothing on search changed

I just added a little card that shows when you are at the end of results

[valid root]

search has changed

when you used to search the term "furry" you used to get about like 5-6 pages

now you only get 9 bots

and the top one isnt even furry at all

and I have no idea why its even listed as such??

[limpid shadow]

you're looking for the tag i think

https://top.gg/tag/furry

[valid root]

I used to be able to just type in the search bar for "furry" and get like 5-6 pages

[limpid shadow]

yeah it would redirect

might be related to something on our routing

i'll look tomorrow

[valid root]

no?

[limpid shadow]

yeah

[limpid shadow]

type fun

[valid root]

well it does not do that for furry

and I dont think it ever has that I have seen

[limpid shadow]

we redirect when you search for keywords that match to tags

we recently made some changes related to tags

[valid root]

I dont think furry was ever redirected to a tag that im aware

[limpid shadow]

[valid root]

I could be wrong

[limpid shadow]

well the search backend hasn't changed for like 3 weeks

[valid root]

but I always remember the bar showing as search?

[limpid shadow]

weird

[valid root]

I havent been using topgg as much as I used to but I did noticed a bit ago nothing was showing up but per the pinned message I waited but then forgot about it

[limpid shadow]

well i can take a look

when is the last time you searched for this?

[valid root]

Uhhh hmm let me think, I go stretches of using it a lot then not

[limpid shadow]

makes sense

i use it the same way lol

which is funny since i spend all day on the website developing it

[valid root]

I think — 8/20/2025 was the last time I would have used the search according to my vote reminders, the last time I remmeber searching and it not working was at least a few days ago but I think a week or two before? I think I saw it wasnt working but thought something was just down or something

I have two bots under that tag and only one has vote reminders so I normally vote for one then search for furry to go vote for the next and see how everything is comparing

but I havent been in the voting loop for awhile

[fringe spoke]

Yeah something’s wrong with search. My bot growth has been destroyed search results are inaccurate and less bots are shown this must have happened a few days ago. Terms I used to search to find my bot no longer show my bot.

[fringe spoke]

Yeah I’m having the same problem

I really hope they fix this soon

[limpid shadow]

could have to do with votes resetting

they reset every month

not sure why they would be filtered out tho

[valid root]

that would not be it

the search has worked fine after the reset

this is the first time I have ever really seen it do this\

[limpid dragon]

Hello, I have a question. A friend of mine has the problem that she cannot use the website. She would like to vote for the bot ghosty, but every time she goes to the page, she gets an error message.Application Error: A client-side exception occurred (see browser console for more information)Does this happen to anyone else and is there a reason why they can't use this website? and is there a way to fix this?

[torpid laurel]

What happened to the votes? I was at almost near 200 and now its set at 5?

This makes no sense

[grand prism]

They reset every month

[gentle garnet]

same

if I don't filter by topgg it only flattened off (ignore October)

[daring juniper]

In my overview its saying i have to pay $1.57 which I have paid but it won't go away from my account.

[thick plover]

@cerulean emberhey, how do i save the features in features tab?

[gilded glacier]

it auto saves

..as you click

[cerulean ember]

yes

[thick plover]

and how the commands tab works

[grand prism]

You have to paste JSON of your commands

JSON must match the command structure in the Discord documentation afaik

[gloomy shell]

open an #auctions-tickets please and we can help you with this

[daring juniper]

Thank you. I have just opened one.

[fringe spoke]

You can see it happening here as soon as October comes all statistics drop my bot doesn’t even show up in search when searching for related terms

[gentle garnet]

October is to ignore in my screenshots due to it just being the 2nd, but the previous two months already were down by a lot

[visual wagon]

theres no save button for features when editing a bot?

[lone ether]

auto updates

[gentle garnet]

its automatically saved

[visual wagon]

its not doing that for me

I select the things I want and then go out of features and back it and my selections are gone

or is it supposed to work like that?

I never selected image search 🥀

[lone ether]

can you send your bot page please?

let me have a look

[visual wagon]

https://top.gg/bot/503770482865078282

if I enable a feature and disable it, it removes it from the bot page

but what I have enabled doesn't appear on the feature edit page

[lone ether]

does it appear in the main page?

[visual wagon]

appears so

[lone ether]

might be a lil bug ill note it down, thank you!

[valid root]

so, I have 2 bots under that search, the one that was showing up before is no longer showing up but now my other one is now showing up. And its still only displaying 9 bots, something really weird is going on

[limpid shadow]

link me @valid root ?

[valid root]

to which

[frail barn]

someone knows more?:)

[limpid dragon]

ill look at it later Once I have more time thank you

[normal narwhal]

don’t click on that link, that person is not with top.gg support

[limpid dragon]

oh no

[normal narwhal]

@lone ether

[lone ether]

.ban @dapper vine 7 mr beast scam

[cerulean fulcrum]

Banned peppapigofficial

[lone ether]

change top.gg language to English if it's not in english, usually fixes issue. otherwise clear cache/cookies

cc @frail barn

[limpid dragon]

ill let her know thank you

[humble yoke]

@normal narwhal sry for the ping , just wanted to know if i need to post my bot again?

[normal narwhal]

once you've completed the needed changes, you can resubmit the bot. it should be sent back to draft mode so your previous info (descriptions, etc) are saved for when you resubmit

[humble yoke]

ok, Thank you for the support

[tame star]

@valid root

[valid root]

what?

can I help you with something..?

[gusty crag]

i think search has been changed recently to be heavily influenced by votes before i used to be able to find my bot at the top of the search simply because i specificly searched it's name but now when i search my bots name i get about 10-15 bots that have nothing to do with mine but are at the top purely due to their amount of votes

[fringe spoke]

You’re 100% right but I think they added some sort of emphasis on music bots which is why everything you search has at least a couple music bots lmfao

[gusty crag]

oh now my bot is 2nd on the list regardless of votes. ngl i have no idea anymore.

maybe cause reset ?

[fringe spoke]

lemme check mine rq

[gusty crag]

also how the fuck they have 8.5k votes and it's day 2 of the month lmaooo

[fringe spoke]

Another thing they changed the keywords or something because my bot Disping used to sit around 5-6th now it’s nowhere to be seen
https://top.gg/search?q=notify

if I search by name it comes up but searching by keyword just shows nothing, except when I search twitch notifications 🤔

[fringe spoke]

Yeah wtf there’s no more pagination anymore

[steep pebble]

Does the approval for bot submission actually take a week?

[zinc oracle]

It can take longer

all bots are manually reviewed, so it takes time

[exotic wagon]

does anyone have the image link for the topgg logo?

[lone ether]

https://cdn.discordapp.com/icons/264445053596991498/4d9dc7750c980237b4d2babb5a957451.webp?size=1024

[bright yoke]

Does anybody know how to fix the "server count" showing as 0? I have my server linked as the support server as well as a separate URL link

[patent needle]

Try to add @small lantern to your server and then hit this button on your server on top.gg site

[tranquil creek]

Is there no supported way to set the support server URL to a custom domain that points back to Discord? That way if I ever need to update the link here and other places I only have to do it in one spot vs tracking every place down..?

[lone ether]

nope

[surreal flicker]

How this can be actualized?

22 servers

[patent needle]

-> #topgg-api -> https://docs.top.gg/

[coral siren]

you'll want to use the server_count parameter from this page
https://docs.top.gg/docs/API/v0/bot

if you want it to update each time your bot joins or leaves a server, you can write logic for that in your join/leave event handlers

POST: https://top.gg/api/bots/{your_bot_id}/stats

[rancid slate]

I created a support ticket the other day for a denial on a bot. The denial was disputed successfully and we were told to resubmit the application. And a different reviewer denied it again for the same reason.
#mod-logs message

[gloomy shell]

Open another dispute ticket, which will ping the newer reviewer automatically, and also manually ping the original as well so you can all have a discussion on it

[rancid slate]

There was two of us involved. I had the application ownership transferred to the actual developer. So not sure which one of us should create the new ticket?

I wish i still had access to my first ticket so u could get the screenshots of it

[gloomy shell]

whoever owns the project on top.gg should open the ticket, then can ping anyone else involved. you should be able to find your old ticket even if its locked by going to the threads icon in the channel

[lone ether]

the reviewer attempted to contact the developer however they did not reply for 3 days

[rancid slate]

@lone ether you were part of the conversation we had. I asked how to transfer it to the developer? You were tagged in on that and then referred back to the reviewer to finish the dispute.

[lone ether]

^

you can ask the developer to see this thread https://discord.com/channels/264445053596991498/1422606178642563153

[rancid slate]

@wise marten ^^^

@sage monolith was the reviewer on the resolved ticket

There was a warning on this last denial that said continuing to submit applications for this project would result in being banned from the platform so a little hesitant to apply again

[sage monolith]

you can open up a dispute ticket again if you want and have the discussion with the reviewer who declined your bot now

[rancid slate]

But if we are doing to get told to resubmit again like happened with the last dispute. What's gonna happen?

[sage monolith]

You'll be asked to fix the things which went wrong this time..

If you fix up those and re-submit then ofcourse it will not be declined for that reason

[rancid slate]

There was nothing to fix. Was just a misunderstanding on why the bot needed permissions

[sage monolith]

Well you can open the dispute ticket and have a discussion with the reviewer..

[rancid slate]

Ok thx

[sage monolith]

If they find that they made a mistake in reviewing, then they can review it again

[astral fable]

@limpid shadow hi, 2 questions, isn't it better to create a link for the nomination so we can share it with our users, and also i hope they aren't selected solely based on numbers so that new bots have a chance

[gloomy shell]

you can just link your bot/server's page. the nomination button is on the top right /top of the sidebar

[stable moon]

Is the Nomination Phase decided based on how many people nominate?

[gloomy shell]

The voting phase will consist of the "top 4 nominations of each category"

[limpid shadow]

More details soon, for now we wanted to spread the event to the world and let people start thinking about what they want to do

[stable moon]

I was just curious how "Rising Star" would work. Presumably, rising stars wouldn't be able to reach many users to vote for them, but maybe

[astral fable]

Well if it's purely numbers then it's not really worth most of our time because the top bots will just win so it doesn't really benefit us

Still a fun idea though

[keen elm]

How is this page ranked?

[gloomy shell]

the top two are advertisements purchased through https://auctions.top.gg - the rest are ordered by votes

since thats the "top voted" section

[keen elm]

My bot have 5k vote

But not ranked

[astral fable]

they have 97k

u should prolly scroll down

[gloomy shell]

5k i dont think is high enough to get onto the front page. it also just reset for the beginning of the month, so you may be seeing that older data from september

[keen elm]

True thanks

[gentle garnet]

The tab=info query param doesn't work on mobile when sharing the link
https://top.gg/bot/1125449347451068437?tab=info

it just goes straight to "overview" either way

[sturdy swan]

What does this mean?

[lone ether]

what's the bot id?

[sturdy swan]

it's a server

[lone ether]

yup server id then

[sturdy swan]

1346536951179640973

[tranquil creek]

is there any suggestion/feedback for this to ask for it to be added?

[lone ether]

#1314012335320596520

[tranquil creek]

ty

[lone ether]

https://top.gg/discord/servers/760575667700305920

do you own it?

someone submitted it already

this user @sturdy swan

[sturdy swan]

I am a co-owner and my friend does not have a verified number to talk to.

[sturdy swan]

ye, my frends

[lone ether]

you can let them know it's been declined, they can check their email for details

[sturdy swan]

k, Thanks!

[real reef]

How to edit an review

[lone ether]

can you please send the server/bot topgg page where you are trying to edit?

i can delete it for you, you have to re-send it. currently reviews aren't working as intended

[real reef]

https://top.gg/bot/1316827072655523911#reviews

In there, that 3 star review

[lone ether]

deleted, you can send another one!

[real reef]

Tyy

Btw why does the server count shows 0 on my bot?

[lone ether]

you need to post those stats yourself

[lone ether]

have a read here

[real reef]

Oh

Ok, how about for a server?

[lone ether]

the top.gg bot gets those stats for you

[real reef]

I have added it 2 days ago, but it's showing 0

For member count

[lone ether]

click "refresh data" on your server's topgg page

[real reef]

Ok

Ok worked 💀

Tyy

[lone ether]

np

[real osprey]

@limpid shadow hey does it matter how many nominations you have? I just have to do it once?

[gloomy shell]

You can nominate a bot or server once per category, but you can nominate as many different bots or servers as you want for each category

you only do it once, its not a come back and do it again daily thing

[real osprey]

ahh I see can I see my nominations somewhere?

[gloomy shell]

not currently, no

[real osprey]

Okay because I think I can keep nominating the same bot for the same category again and again. I’m not sure if the counter keeps going up or if it’s bugged and just not telling me that I have already nominated the bot.

[gloomy shell]

I can pass on this item to our dev team to take a look at thanks for flagging to us. I believe the backend is set up correctly to handle one nomination. likely this is just not handling telling you youve already nominated

[real osprey]

great! thank you for your attention and that awesome event!

[limpid shadow]

You can’t we just show the success screen always

It gets deduplicated in our db

[hoary meteor]

how do i update the amount of servers my bot is in?

[lone ether]

have a read here

[hoary meteor]

thanks

[hard moon]

hello! my bot application review was declined because its stated that the prefix given isn't the prefix of the bot, but it is. so uh can anyone help?

[lone ether]

please open a ticket #staff-tickets, it's the second embed, first option

"contact a reviewer"

[hard moon]

oh okay

thanks

[hot basin]

Sup sup, Just a quick question - am I permitted to inquire about my bot's status in terms of being reviewed (especially since it looks like it may take more than 2 weeks).

[coral siren]

cannot give specific information about your bot, but hopefully this helps!

[hot basin]

Yeah thats all good, thanks :3

[bright yoke]

I tried, I had the bot in my server so I could get my server onto the website, it's linked and I've tried refreshing data on both a few times

It's the bot I'm talking about, the support server is on top.gg and linked but not showing the "Server Count"

[patent needle]

oh my, what a misunderstanding, i apologize for that because before i thought it's about the server and not bot itself...
in that case refer to this message, it has the answer you seek: #support message

[rain saddle]

i submitted my bot ages ago but never heard anything back, anyone know why?

[shell inlet]

hey can you give me your server id

[rain saddle]

The server is 1348284613990285333 but i didnt submit my server, i submitted my bot: 1394927580276330527

[shell inlet]

@granite drum your bot was declined on the day you submitted it

you should have got an email too

[rain saddle]

Oh I never received anything

Oh and the factions isn’t the main feature that’s meant to be more of a community thing

[shell inlet]

if you want to dispute your decline you can opena. ticket in #staff-tickets

[regal coral]

i added my server in top.gg, I can create a token, but i cant find where we can get the webhook, if someone can help me plz

[strong wren]

you need to make the webhook in your bot

[regal coral]

Oh so i use the same webhook as the bot ?

[steep pebble]

My bot was approved but I don’t see it in search. I have auctions ready to roll but it still should be searchable right?

Nvm I found it 🤘🏻

[daring hedge]

Alright better that way, if you got any further issues or questions feel free to reach out to us here

[strong wren]

no, depending on your bot language it will be different, but a webhook is smth you host in order to recieve vote data and turn that into smth your bot can handle

[drowsy wedge]

yo guys, can someone explain me better how does the "nominate this bot" work? thank you

[lone ether]

you nominate a bot/server for one of the awards

after nomination phase is over, people vote on their favourites

you can nominate bots/servers by clicking this button

nominations only count once, there's no way to track which bots/servers you already nominated

[regal coral]

Yeah but the url to send the informations, i can choose it in « webhook » in my bot but on server i cant find that

[strong wren]

does your bot have the webhook made for the votes?

[regal coral]

Yeah for the bot it work without problem

[strong wren]

im confused

[regal coral]

But just for the server i cant find where I can choose the url where the vote information go

[strong wren]

wait is this for a topgg server or bot listing

[regal coral]

Topgg server

[strong wren]

oh

[grand prism]

You can't afaik, you have to use api

[strong wren]

i dont think its possible for server

[regal coral]

You can have a api token

But im kinda confuse what to do with it, it don’t work like bot

[strong wren]

#topgg-api message

its not possible for server vote webhooks

[regal coral]

Oh it’s not up yet

Okok I saw server with lots of vote i was like « yeah there must be a way »

[bright yoke]

Ah that's lovely, tysm!

[errant scaffold]

Thats confusing

[daring hedge]

If you would like to talk regarding your decline, create a ticket at #staff-tickets

[unique mauve]

I'm getting Application error: a client-side exception has occurred (see the browser console for more information). in the https://top.gg/discord/servers/server-tags

Thought I'd let y'all know

[strong wren]

same

[coral siren]

hello! ty for reporting, i'm getting the same error myself. i'll let the team know, but they don't work weekends so it may take a bit to see a fix

[lone ether]

sorry i deleted your error as it was spammy, screenshots will do next time

[unique mauve]

No worries, thanks!

[exotic wagon]

Where can I find all the branding TopGG has ever used?

I know there are a few different logos they use and i want to find a cool one to add to my site

[lone ether]

i think the list of them is private but you can use our current server icon i guess

[exotic wagon]

Could you send me the list?

[lone ether]

no it's private sorry

[exotic wagon]

I would like to use a different one. Not that the current one is bad, but its just used everywhere

[exotic wagon]

oh ok

[strong wren]

mb, it seemed like it would be easier to read since its text and copying etc

[lone ether]

all good

[lone ether]

heya this has been fixed

[rain saddle]

how do i import my commands from discord? is there a string somewhere i can copy?

[gentle garnet]

copy your json payload that you're sending to discord and paste it in thete

[ivory holly]

@white yacht

Declined and didnt prove image or available link

[coral siren]

the image link works for me, if you’d like to dispute your decline, please do so in #staff-tickets

[fierce grail]

Hi, some friends and I are trying to create a bot, but none of us are good at technology, and we're really confused with the commands. Could you please help me? We don't know anything.

[coral siren]

that provider is likely blocked in your region

[ivory holly]

I will use vpn wait

[coral siren]

you might be able to find some help in #development

[fierce grail]

Okay, thankssss

[ivory holly]

Worked now

Oh my god

Using command not exist and decline the bot is insane way to decline

[coral siren]

if you’d like to dispute, please open a #staff-tickets thanks

[ivory holly]

Done

[jolly jolt]

hey, I can't seem to find an option to add a server to top.gg? We've had ours on the site for many years, but can't seem to find it now, not sure if it was deleted ^^

[lone ether]

heya you can go to https://top.gg/discord/servers/new

[jolly jolt]

thank you!

[jolly jolt]

were servers being removed or anything like that? Our listing had about 50 reviews so kinda sad to see it go

[lone ether]

servers were removed about a year or two ago and only came back a few months ago

[jolly jolt]

makes sense, thank you again :)

[hoary basin]

when trying to add server it says its been submitted already, but going to the link gives 404
https://top.gg/discord/servers/872241427063668767

[lone ether]

let me have a look

you can't go to links that way, but the server is owned by a team

https://top.gg/discord/servers/543741214730690562 @hoary basin

it's already on the site!

[coarse vault]

is topstats down?

[lone ether]

wrong server, go to https://discord.gg/3QTYenbw

[coarse vault]

ye well its kinda dead in that server

[lone ether]

this server is not the support server for topstats so still have to ask in there.

[coarse vault]

alright well I asked

[hoary basin]

does it show any users on the team? or who the team owner is?

theres a team of the same name we're on, but it only shows our bot, not the server

i see the server on this account though, thanks

[lone ether]

you can see the owner of the team, you'll have to retransfer the server to the team. you can do this by clicking edit then transfer.

might be a glitch but easily fixable!

[hoary basin]

that owner account has been disabled/deleted

only see this when editing

[lone ether]

can you dm me the server link?

[hoary basin]

sure

[astral fable]

@limpid shadow can i dm you for something unrelated to top.gg? it's about a platform i made for minecraft servers that i finished but no longer really work on

[limpid shadow]

you dont have to ask you can just DM me

[jolly flame]

How can I embed images into my bot's description?

[shell inlet]

-htmldesc

you can use markdown and html in your bot's description

[jolly flame]

TYSM!

[warm sapphire]

Did those 15 dollars of free credits get dropped? The ones you used to get when you pass a certain amount of monthly voters

[rough elbow]

I dont think they exist more

[lone ether]

yup credits are no longer a thing, see here #announcements message

[unique mauve]

Hi, can I have my nickname reset please? Thanks in advance!

[lunar musk]

How do you nominate a bot?

[lone ether]

click on nominate from the bot's main page

you will see it on the right side under the voting

[lunar musk]

Is it available on mobile view?

[lone ether]

yes, click on the info tab of any bot

[lunar musk]

tysm ixz

[lone ether]

[alpine igloo]

@lone ether your the best mod here

[fresh fossil]

Hello, I need support with this issue. I haven't been able to vote for my favorite bot for several months. The website always appears in this state when I try to access it.

[strong wren]

If I recall it's a known issue with iOS voting

[fresh fossil]

Is there any way to fix this?

@lone ether

[shell tulip]

Can you try and use another device or browser?

[floral pagoda]

Don't use the integrated Discord browser, open it externally

[fresh fossil]

I've already tried opening it on external browsers and using Google instead of Safari, but it still doesn't work.

[fresh fossil]

Still doesn’t work

[sly sable]

do you use a VPN at all?

[tame hedge]

No

[lone ether]

you'll have to use non apple devices, this is a known issue with apple devices

[sly sable]

is there an idea on why some work and some don't? I've yet to have an issue on my iphone

[lone ether]

nope it's on the list of bugs to fix atm

[lunar musk]

isn’t it possible for a different browser on iPhone?

[lone ether]

all have been tried, none seem to work

[ripe kindle]

Hey, on the website, I just voted and the vote count didn’t go up. Is it doing the same for you guys ?

[shell inlet]

i have responded to you in the ticket

[leaden mirage]

Viewing as the desktop site on iOS safari does work for voting on mobile (tested with said bot in question), dunno if that helps yall in anyway or not

[lone ether]

not for everyone

ty tho will keep in mind

[opaque carbon]

I'm trying to add my bot to the site, but all the details i enter disappear when i move to the next page??

[lone ether]

could you share screenshots please?

[limpid shadow]

hey! is this consistent on PC too?

if so, is it possible to share your screen with me so I can inspect what's happening over there

[fiery scaffold]

@small lantern

[jagged estuary]

Hey staff, I love the new website, so slick and fast compared to the old one. However, I really don’t get how search works anymore. Even if I search for my bot by name, it doesn’t appear. And if I search by keyword, it doesn’t appear anymore… Somehow if I mistype the name it shows. how can I report the bug?

[lone ether]

hey please edit something in your bot page - it should reindex immediately

[jagged estuary]

alright, i'll try

[eternal tide]

donde puedo descargar el iso?

[fiery scaffold]

[azure trench]

@shell tulip where my cookie at

[lone ether]

iso?

bro left

[manic cloak]

I can’t get in the top.gg i can’t join the discord server ug

[shell tulip]

[astral fable]

clear your application data in ur browser, f12 > application > clear

or ur cookies alone might work

[lone ether]

open top.gg in your browser not from the integrated browser

[lunar musk]

What iOS version are you on?

[manic cloak]

iPhone XR

[lunar musk]

Aah so the iOS version is old

[lunar musk]

Try opening it on the safari app itself or chrome/any other browser

[manic cloak]

Ok

[inland torrent]

hello... i cant find my server on Top.gg when I search it

[lone ether]

please edit something in your server page, it will reindex your server immediately

[inland torrent]

i see it now thank you!

[lone ether]

[solar flint]

hi, can you make search case-insesitive? it's very annoying

[supple mica]

Hello! I've escalated this. Thank you 😄

[sharp steeple]

o7 Trying to add my bot and there's some odd desync happening... I've edited my Long Description but it won't be accepted, saying it is too short. See the attached snip where there seem to be two versions of my Long Description...

[sweet grove]

there should be like a back button, can you try going back and forward again?

[sharp steeple]

I tried all that... my next step is waiting a couple of minutes

[sweet grove]

is it giving an error?

or is it just saying too short

[sharp steeple]

just saying its too short

[sweet grove]

can you show me where its saying that?

[sharp steeple]

did a ctrl-f5 and that seemed to do the trick

it was here, where it was saying it was too short (all good now)

[sweet grove]

perfect

[sharp steeple]

there is def. something odd happening, earlier when I started the submission and attempted to submit, when I went back to edit the fields they were all blank, as if I had not filled them out. did a short termed rage-quit, came back later, and my entered fields were present

[sweet grove]

very interesting...I can open a dev ticket for this for them to at least look into.

[sharp steeple]

Sure, I've done my part and informed the right folks 🙂 (which is far more than we get out of most users! ha)

[sweet grove]

haha true, appreciate you

[delicate chasm]

anyone else getting votes that fail for no reason

You have already voted for bot in the past 12 hours
Something went wrong while trying to vote, please try again later

[cerulean ember]

Try again in some time, so far there’s no other reports re this so ig it’s just you

[unborn briar]

Is there a way to see how many nominations your bot has

[verbal scaffold]

I have a questions regarding the bot analytics page.
It says that the bot has been viewed by ~1k people, while the invites show ~5k (which isn't nearly close to the real number since I have my own analytics for new servers and that shows a way lower number).
How are these invites calculated?

[grand prism]

Invites are counted in such a way that only clicks on the button are counted because top.gg has no way of knowing who will actually add your bot because after clicking the button you are redirected to the "discord invite page"

[verbal scaffold]

What about the views then? I do not quite understand how could I have 1k views and 5k invites

[hardy solstice]

Its broken OR views are considering when someone is on the page of your bot and your invites comes from people that directly clicked on the "Invite" button without clicking on your bot's page

[halcyon gyro]

How can I delete or edit my review?

[lone ether]

there is no way to do that right now but i can delete it for you if you send me the topgg page

[halcyon gyro]

Okay wait

[lone ether]

sending it here is fine

[halcyon gyro]

From bot StartIT

[lone ether]

send the startit bot topgg page link

not your profile

[halcyon gyro]

https://top.gg/bot/572906387382861835

[lone ether]

deleted it! you can post a new review now

[halcyon gyro]

Thx 🙏🫶

[lone ether]

np

[eager matrix]

hello! if my bot is approved, will I then be able to hide/unhide it from the public list? tyy

[lone ether]

nope it will be public

[blissful harbor]

this only happens to me with top.gg

its basically infinite loading on my default browser firefox

[lone ether]

please try ctrl + f5

[blissful harbor]

the only extension i have is wappalyzer

[blissful harbor]

that wont work unless i restart the browser

[lone ether]

it works without restarting browser

but have you tried restarting the browser?

[blissful harbor]

yes thats the only way it works

[blissful harbor]

i did everything, cleaned up local storage cookies

[lone ether]

do you have the same issue on another browser

[blissful harbor]

i dont use other browsers

[lone ether]

incognito?

just trying to figure out if it's a browser issue or something else

[solar barn]

Why i cant login on vote page

[sweet grove]

It does seem to be working for me. Do you mind recording a video of what’s going on?

[severe nacelle]

pov: you accidentally reported a 5* legit review while scrolling on the page

a confirmation pop-up would have been nice~

I would appreciate it if someone could check on it (1020247574571126794)

[lone ether]

it's alright, if the review breaks our guidelines they get removed, otherwise we unflag them

ill take a look

[lone ether]

unflagged

[forest sinew]

hii

[sinful girder]

Can I nominate my bot for more than 1 award?

Like 2

[lone ether]

sure

[limpid shadow]

this is included yes

any hit directly going to the top.gg/<id>/invite url gets tracked here

[crude flicker]

Hi there, my top.gg page uses an embed for my website, but the cache hasn’t cleared since I updated the site, so the embed hasn’t refreshed. What can I do?

Okay!

Now what

Brb I spilled smth on my keyboard

I'll be back in 15

[lone ether]

hard refresh the site, it should update

[lone ether]

@prisma phoenix hey just to let u know, any link is acceptable in that box, doesn't have to be Imgur!

[prisma phoenix]

Okay, thank you!

[ashen siren]

facing this issue from last 2 weeks

[lone ether]

hey there do you have this issue on incognito and/or other devices too?

[river socket]

on arcane or dyno anyone know how to create a /say command or prefix .say

[lone ether]

ask in their support server, not here

[fading mango]

Hi I wanted to talk with any reviewer because I saw some errors in my console and I wanted to know what commands did you use so I can fix the commands

[lone ether]

your bot was approved

if you'd like to find out the errors in your code, you can follow this article on how we review bots

https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works

you can find the errors out yourself this way

[fading mango]

I know but I got some errors in my console that I want to fix

I got an error of a command but I dont really know how they got that error

[lone ether]

that's something you'll have to figure out on your own, we don't keep logs of bot errors

unless it's relevant to a bot being declined

[fading mango]

alr ty

[crude frost]

hey there, does anyone know how does the community nominate the bots for Topgg Awards? I am talking about Phase 1.

[shut plume]

    "type": 1,
    "integration_types": [
      0
    ],
    "contexts": [
      0
    ],
    "description_localizations": {
      "en-GB": "Play / add a new track to the queue.",
      "en-US": "Play / add a new track to the queue.",
      "ru": "Воспроизвести / добавить новый трек в очередь."
    },
    "name": "play",
    "description": "Play / add a new track to the queue.",
    "name_localizations": {
      "en-GB": "play",
      "en-US": "play",
      "ru": "воспроизвести"
    },
    "options": [
      {
        "type": 3,
        "description": "Specify the track name or url.",
        "name": "query",
        "name_localizations": {
          "en-GB": "query",
          "en-US": "query",
          "ru": "запрос"
        },
        "description_localizations": {
          "en-GB": "Specify the track name or url.",
          "en-US": "Specify the track name or url.",
          "ru": "Укажите название трека или url."
        },
        "required": true,
        "autocomplete": true
      },
      {
        "type": 4,
        "description": "Specify the volume at which you want to play the track.",
        "name_localizations": {
          "en-GB": "volume",
          "en-US": "volume",
          "ru": "громкость"
        },
        "description_localizations": {
          "en-GB": "Specify the volume at which you want to play the track.",
          "en-US": "Specify the volume at which you want to play the track.",
          "ru": "Укажите громкость с которой следуют воспроизводить трек."
        },
        "name": "volume",
        "required": false,
        "autocomplete": false
      }
    ]
  }```why is the slash command not imported?

[lone ether]

please ask in #development for help

[lone ether]

everyone nominates their favourite bot or server on the site, the votes count once per person for each bot/server they nominate

there's no way to check which bots or servers you voted for

[pulsar bone]

oops wrong channel

[glass osprey]

why did the my role change from Developer to project creator
i got two bots listed on the website and a discord server
how do i get the developer role back

[grand prism]

It's the same role, just a different name. Apparently, servers and bots on top.gg now share the same name: "project"

[coral siren]

upload this as an array instead

literally just wrap it in []

[fluid birch]

-apps @pulsar steppe

oh bot is broken i forgot. Wait a second

[pulsar steppe]

Hello

@fluid birch How , I join to team bot review?

[fluid birch]

read this message #support message

[crude frost]

Oh so people vote individually?

How many votes can a single user cast?

[lone ether]

yup individual votes

as many votes as you want

[lone ether]

.ban @sturdy swan 7 mr beast scam

[cerulean fulcrum]

Banned ghastlysky

[supple mica]

that looks more like kai cenat

[lone ether]

sorry i didn't see the first ss i just saw the end ones same thing

[fringe spoke]

hi random question but does top.gg search weight long descriptions into placement?

I see some bots have keywords at the end of their long description was just wondering if that actually works

[fringe spoke]

yeah my bot's placement completely changed and now there are a ton of music bots in every search, even if it isn't related at all

[jagged estuary]

Support’s suggestions worked for me: edit the bot in top.gg and it will at least fix the index for your bot.

[fringe spoke]

imma try that thanks 🙏

[gritty hare]

Hello, is it normal that the user number on my discord hasn't changed for 1 month on top.gg?

[lone ether]

what do you mean?

on your server page?

do you have the @small lantern bot in your server?

[gritty hare]

Yes with admin permission

I currently have 1000 members, on topgg it shows 800

[lone ether]

the bot doesn't need admin permissions

please click "refresh data" on your server page

you'll see it under the "info" tab if you're on phone

[gritty hare]

Done. Ty

[lone ether]

np

[dreamy rapids]

api down??

🔌 API Health
⚠️ Degraded (2 failures)
Auto-bypass active
Last failure: 1110s ago

[limpid shadow]

Which api

[marsh gull]

unable to access/ edit the bot, shows internal server error (500)

[limpid shadow]

which bot?

[marsh gull]

https://top.gg/bot/1422971781907746827

[limpid shadow]

thanks

lemme take a look

[marsh gull]

ty

[limpid shadow]

fix is going out

thanks for reporting 🙂

[marsh gull]

thanks for assistance 🙌

[cosmic ivy]

how to set my bot logo here?

[cosmic ivy]

^

[limpid shadow]

?

click the refresh data button on your info tab

[cosmic ivy]

ok done

[orchid lily]

Hello, i cant vote for the anigame bot, it has been happening for over a month
In anigame server people suggested me to login, accept cookies, and change server, but nothing is working
Does someone know what to do?

[strong wren]

what platform / browser are you on

[orchid lily]

Chrome, I switched to opera after but it's not working anyway

[strong wren]

mostly meant ios/android/pc etc

[orchid lily]

Oh android

[strong wren]

hmm

do you get any errors or anything or does it just not load?

[orchid lily]

Yes it says "there's been an error" After three seconds or so

[strong wren]

ok welp im not advanced enough for this, you gotta wait for veld/team/mods

[orchid lily]

Thank you anyway, I will try again on my own

[crystal needle]

Yo can anyone gimme some rlly Bots??

Rlly gud bots

[strong wren]

Uhhh, this is more of a #general thing but I like sapphire for moderation and my own but this is not advertisement so I will not be saying the name

[crystal needle]

Ok:)

[crystal needle]

Check dms

[weary raft]

is there any api where we can see when a user norminated our bot?

[strong wren]

Nope, API or not there's no way to see

[crude flicker]

How do I integrate my html into Top.gg's long description? It always bugs out. What do I need to change?

Stfu

[sweet grove]

Lets be nice. Can you describe whats not working for you?

[crude flicker]

Someone linked an ouath to a scam and was spam pinging me

Please add automod or smth to these types of things

[crude flicker]

The formatting is nothing like what an html simulator shows

Basically

[lone ether]

they have been banned

[lone ether]

@peak pebble this is not the place to look for clients

[stone pagoda]

hey uh i’m having an issue with the site

ok so like it’s not letting me vote or login

[lone ether]

what device and browser are you using?

[stone pagoda]

ios

and safari

[lone ether]

that is a bug that has no eta on a fix atm

a lot of people can't access top.gg on ios

[stone pagoda]

oh so you guys know about it

[lone ether]

if you have other devices, please use those sorry for the inconvenience

[stone pagoda]

i can access it it just doesn’t let me vote or login

[stone pagoda]

on my ipad it’s working

[lone ether]

yeah that's been an issue for a while

[stone pagoda]

ah understandable

[stone pagoda]

question

does using a tor browser work

[lone ether]

i am not sure, you'll have to try and see

[stone pagoda]

oki

do you want the result :3

[lone ether]

sure

[stone pagoda]

nvm i didn’t do it

it’s painfully slow

[rough elbow]

Why do we have to pay for extra impressions?

[lone ether]

read abt it here
https://support.top.gg/support/solutions/articles/73000542946-why-am-i-being-charged-for-extra-impressions-

[lone ether]

please ask in #auctions-support

[winter dew]

Oh sorry

[lone ether]

all good

[rough elbow]

Okay my budget was 20$ with the fees i paid total of 24$

The extra impressions cost 20$ more, is that normal

[lone ether]

if your max budget was 20, you should not have paid more than 20, please ask in #auctions-support for more help

[quasi kraken]

explain how tf i'm meant to understand these analytics

liek which is unique and which is total views

it makes no sense

[lone ether]

analytics page is currently being reworked

[gilded sequoia]

Hi I can't vote it says something went wrong pls try again

[lone ether]

hello, can you try logging out and logging back in please

[gilded sequoia]

I voted just now ty

[lone ether]

o

[noble flicker]

Why this bot 1153319603372564501 got ban from topgg site??

[lone ether]

you can read the reason

[noble flicker]

The reason is not valid

Please tell me who is primary owner of this bot??

@lone ether

[lone ether]

it is a valid reason. the person who is banned can reach out to us if they want to, to discuss the matter in private

we don't talk about other people's bots with users who have nothing to do with it

[noble flicker]

I am 2nd owner of this bot

This person is manager in our bot support server

Not owner

[daring hedge]

We cannot negotiate, discuss, or share specific details about any bot's review status, ban reason, or features with a manager, co-owner, or any user other than the verified, listed owner of the application.

[lone ether]

that user is banned from top.gg, i merely handled a report, if they wish to discuss this they can send an appeal.

[noble flicker]

So, user is manager in my server

[lone ether]

speaking about the banned user, not the person you sent a screenshot of

yes we can't discuss this with you, you can tell the banned user to submit an appeal and a community manager can discuss it with them

[noble flicker]

They already appealed

[lone ether]

you'll have to wait for a response

[noble flicker]

Ok

[twin anchor]

I accidentally reported someone while trying to reply to them. My phone slipped out of my hand and in the midst of catching it, my finger touched the report button. It needs a confirmation to report for accidents like this.

To be clear, I do not want them reported

[lone ether]

that's alright ill unflag it now

done

[wheat schooner]

same issue. Previously even when I typed half the bot's name, it would show up at the top. Now even when typing the exact name, it shows up at the bottom. They still haven't fixed it. Already edited some parts, been days but still the same results.

[wheat schooner]

any other way to fix this issue ^

[lone ether]

it depends on votes and many other factors, where your bot will be seen on a page

but if you mean show up on search, that's been reported internally already, nothing we can do but wait

[fossil crystal]

So anytime I try to use the command “/invter” it always says it’s only for voters. So I click the link it provides and “vote” but it never changes. It still won’t run the command properly and I have no clue why?

[lone ether]

this server is not the support server for the bot you're talking about, please go to their support server and ask there

[wheat schooner]

Yea I meant that.

[earnest kayak]

Hey guys, anyone knows how I can set an image on my bot?

[strong wren]

Press the 'refresh data' button on your bots page

[earnest kayak]

Thanks

[green lynx]

im not able to vote at all whenever i click on the vote button, its just an endless loading screen with an ad, is this a bug on my end? because if i do anything else my internet is perfectly fine

[cerulean ember]

can you try from different browser?

[orchid lily]

I had the same problem, try to switch to another browser (I did it from chrome to opera) and then change it back to the old one doing the login again
It worked for me

[lone ether]

fixed

cc @prisma phoenix

[prisma phoenix]

Amazing! Thank you!

[lone ether]

np ty to veld

[abstract kettle]

To clarify, if a Server is marked Age Restricted, will it be accepted/removed from the servers lists?

One of my servers isn't popping up when I search it in the search bar, and I think I know why 🫠

I'm just confirming or not 🙃

[deep charm]

please edit something in your server page, it should reindex the server immediately

[deep charm]

wdym by age restricted?

[abstract kettle]

Is there any bugs or glitches? Our server recently got marked as Age Restricted by Discord, which I've seen also marks it NSFW even though we don't have any, we just have an Age Gate of 18+.

We've tried asking Discord why it's marked Age Restricted but they didn't really give a direct answer. We don't have anything NSFW, just prefer our members to be 18+, so idk

If that's the issue, totally understand, but that makes cite 2 to take our ad down 😪

[deep charm]

if you dont have anything that mentions NSFW on your page it should be fine, we dont mark servers as "age restricted" on the site

send the server page link

[abstract kettle]

I personally can't edit it, as it's my husband's server, we co-own, he's just the actual owner

We might have "We don't allow NSFW, Spamming, Scamming, etc. ....." in the description, I unfortunately don't have the link, as the husband hasn't shared it with me yet (he's been busy with other projects of his lol)

I'm asking for it now, I appologize ❤️

[deep charm]

no worries, take your time

[abstract kettle]

https://top.gg/discord/servers/759201190926839808

Odd. He says it's still up for him, maybe I'm not searching correctly? I usually search by name

Hmmm

Cause this is how I'm searching, and at the end, it says there's no more to view

[deep charm]

server page doesn't mention NSFW so it's fine

did you try editing something on the page yet

[abstract kettle]

Sweet, idk then. Weird. And no, I'm not able to

I'm not the owner, so couldn't make the listing

[deep charm]

could you ask your husband to?

[abstract kettle]

Of course, what would he need to change?

[deep charm]

anything at all, could just add a space and hit save

[abstract kettle]

Interesting, I'll have him try that when he gets back home, he's at work currently, and unfortunately won't be home until 4am 😪 (it's 5pm for us, so a while)

[deep charm]

alright

[abstract kettle]

I appreciate your help ❤️ Thank you

[deep charm]

either way, top.gg is not affiliated with discord, so the age restricted thing has no impact on the listing on the website, we just monitor what's on the server page and make sure the invite link works

[deep charm]

no problem, let us know if the issue persists

[tranquil creek]

Does Top.gg support private listings by chance? 👀

[long ferry]

why would you wanna privately list something

[tranquil creek]

Because my bot is in two separate stages, prod and dev. You guys don't make development instances? Lol

I want to build up a response system for webhooks and would like to test it all as changes are made to ensure it's not broken or going to become a blocker.

[tranquil creek]

Also:

Features
Has Paid Features
Free
the wording here is confusing af. "Has Paid Features" but it's 100% free.

[daring hedge]

We understand that developers often run separate production ("prod") and development ("dev") instances. However, Top.gg only reviews bots intended for public use.

Your bot must be the fully functional public version and remain online 24/7 throughout the review process. We do not review development or testing instances, otherwise their is no point of a review program

[daring hedge]

The intent of the "Has Paid Features" wording is to identify bots that use any form of payment or monetization (e.g., Patreon, paid tiers, subscriptions).

It's a new update we released in #announcements, it might come in handy if you check out the announcement message here (#announcements message)

[sinful girder]

I just choose two and it will submit two? Or is there something I needa do

There's a lot of Oo sound there but yeah

[lone ether]

submit one by one

[sinful girder]

Alright, thanks for the help!

[lone ether]

np

[unique yacht]

are apples open for trial reviewer's

[gloomy shell]

not currently, no. we'll post in #announcements when they are

[flint iron]

: My bot is in 8k server but it still shows in 3 servers why??

[gloomy shell]

You have to push that information to our API. You can read about it here: https://docs.top.gg

[unique yacht]

@amber pivot sorry for the ping but when you reviewed my bot he didn't had hes needed promision so if smth didn't worked its cuz of the promision

ye idk if its against the rules to show the server its tested in but ye..

[grand prism]

It's public info anyways

[amber pivot]

ah, alright thanks for the info

[unique yacht]

aight

[unique yacht]

btw where is suggestions channel?

[lone ether]

#1314012335320596520

[tranquil creek]

Can we not get a test listing for internal use only would be nice to have so we can develop across the entire deployment pipeline vs hacking workarounds.

[tranquil creek]

The issue is it doesn't have any paid features, but the wording specifically states it does. A simple question mark at the end could fix it, or wording altogether to "pricing", "plans", "subscription", etc.

[daring hedge]

I see your point, and the best place for that is #1314012335320596520 to start a suggestion and to discuss it further with the team

[tranquil creek]

Yeah I just replied on this thread for it since it seemed fitting.
https://discord.com/channels/264445053596991498/1417537949083369562

Still, that paid wording needs fixed lol

[halcyon rover]

Trying to add my Discord server to my Bot page (Support Server Link) but the response from the graphql says the server is not owned by me, even though it is and I am the one who added the top.gg bot to that server too, makes no sense?

            "errorMessage": "Support Server is not owned by any user or team who owns the bot.",

The server is owned by me and the bot on discord is owned by my team

[lone ether]

you have to put the server in the team too

they both must be owned by a team or a user for them to be linked

[halcyon rover]

I don't even see where to do that

[lone ether]

who owns the team?

oh nvm. i read it wrong

can you send both your server page and bot page please

[halcyon rover]

Here or DM?

[lone ether]

here is fine

give me a second

[halcyon rover]

sure

[lone ether]

can you try adding the server now?

[halcyon rover]

Super!

many thanks 🙂

[lone ether]

np!

[unique yacht]

how to get the webhooks

@lone ether sry for the ping but could you help me with the webhook it somehow doesn't send the test message

i keep trying it says test messages has been send but its not there..

[smoky star]

make sure that the url is right

[unique yacht]

its right it even send the first test but than nothing..

[smoky star]

enter the url in google

it will make you see what happend to the url

or webhook

[unique yacht]

at the end it says not found","error":"Not Found","statusCode":404}

[smoky star]

are you sure that the webhook exist

[unique yacht]

yep i js made it 2 mins ago

wsit ama try a new one

wait its working ig it was cuz of the author key wasn't the right one

its working now thx for help

[smoky star]

{
  "application_id": null,
  "avatar": null,
  "channel_id": "xxxxxxxxxxxxxx",
  "guild_id": "xxxxxxxxxxxxxxxxx",
  "id": "xxxxxxxxxxxxxx",
  "name": "Captain Hook",
  "type": 1,
  "token": "xxxxxxxxxxxxxxxxxxxxxxx",
  "url": "https://discord.com/api/webhooks/xxxxxxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxx"
}
``` it should be like this

[daring hedge]

Hey there if you're using JS this might help you out https://topgg.js.org/#webhook-server

[unique yacht]

appreciate the help guys but its working now thx again

[jagged rampart]

I'm glad my bot approved. I was nervous ngl

[abstract kettle]

Hmmm. Now my second server (Adventures of Parenthood) was taken down, and forced me to do what you'd asked for Adventures of Life....I did, and it says it's under review now, but, super odd.

I haven't had a chance to get the husband to redo AOL description, I fell asleep before he got home. But I'll see if AOP gets accepted before getting on his case about it. I know this is fairly new (again) for Top.gg to have servers added with bots.

[lone ether]

it's there

[abstract kettle]

Perfect 💕 Now to get Adventures Of Life back 😅 (should be by tomorrow)

[unique yacht]

my webhook sometimes ignore some votes

why

[hybrid blaze]

Hello everyone, I have a question: what should I do for my bot to be able to enter trending or at least gain a rating? My bot has gained 100 votes in 3 days, but it hasn't entered trending or any other section, and the statistics show 0. This could be due to the fact that the bot was initially added to monitoring, but no one voted for it for about a month because it was still in development. However, we have started actively voting for the bot and our members, but the bot still hasn't entered anywhere. What should I do in this situation?

[lone ether]

bots go into trending when they are recently approved and stay there for a while (no exact amount)

[unique yacht]

@lone ether

[lone ether]

please share your code in #topgg-api someone there can help you out

[unique yacht]

what code

[shell inlet]

the one which handles vote tracking

using our api

[unique yacht]

ye idk how to get that..

[shell inlet]

then how are u having issues with tracking votes?

[unique yacht]

cuz its not working yesterday i tested and it even send the test message and i woke up i have 12 more votes but no messages send who voted or anything

but when I voted it send the message but when others its not

[coral siren]

@unique yacht do you have a server running with a listener for Top.gg webhook events?

if not, you need to in order to handle vote tracking

if you do, i'd be happy to help further in #topgg-api

[zenith lark]

Hello, my bot was added to 800 guilds, but the website says 198. Why?

[strong wren]

hey, so im trying to select the feature things for my bot, but i have a few questions/issues:

1. I cant save them? They dont auto save, and theres no save button...
2. Does the user install thing cover the entire bot or only select commands?

[lone ether]

they auto save, you should see the change on your main page

[strong wren]

ok so they show on the main page but not the edit page... didnt think to check the main page lol

[lone ether]

not sure for #2, you can try asking in #development

[strong wren]

i meant for the site

[lone ether]

if you're talking about the "user install" option when you invite a bot

what user install thing are you talking about then?

[strong wren]

so

this option.... in order to have it, do ALL of your bots commands need to be user installable, or can it only be a select few?

[lone ether]

a few is fine

if it supports it, you can put that option

[strong wren]

also i think the footer of auctions.top.gg is a lil outdated lol
(legal: how to make bot, minecraftservers.biz no longer exists)

[lone ether]

thanks!

the whole auctions site is getting reworked so those will likely be removed too

removed/updated

[limpid shadow]

not the auctions site, it'll live inside of top.gg now

[forest sinew]

my new application can't be submitted can anyone please help me?

[viral current]

it says

right there

u just gotta wait

till it gets declined or accepted

[timid onyx]

Hi, I need a little help. I've had this error and I want to know if there is any solution.

[lone ether]

hard refresh the site

[lone ether]

can you send the ID here please?

[gilded surge]

Can anyone tell me in how much time my application will get reviewed

[lone ether]

reviewing wait time is up to 2 days

[gilded surge]

Thank u

[lone ether]

np

[cobalt sentinel]

What if certain commands NEED the thread and webhook permissions

[lone ether]

please open a reviewer ticket, you can discuss with the reviewer #staff-tickets

[cobalt sentinel]

Well the reviewer isn't showing up on my screen

Is he even in the server

[lone ether]

open a ticket, all you need to do is put your bot ID in

[novel sphinx]

How do I bump my server on the Top.gg website?

Is that a thing?

[lone ether]

we don't have "bumping" but we have votes so your server can be higher up on the list during searches

[novel sphinx]

Alright, how can I do that?

[lone ether]

you click "vote" on your server page

[novel sphinx]

Oh.. That was a dumb question, I just saw it as you said that lol, sorry

[lone ether]

all good!

[novel sphinx]

And the bot still needs to remain in the server, right

[lone ether]

yes

if you mean the topgg bot

[novel sphinx]

Yeah

Alright, thank you, just making sure

[viral current]

no

[lone ether]

.ban @wraith garden 7 support scam

[cerulean fulcrum]

Banned z2quakqo0d22

[viral current]

😂

[lone ether]

is there any error in your bot page?

[viral current]

no

I've pressed send test

[daring hedge]

Hello, after reviewing the picture, you forgot to set up an Authorization. It's under the webhook URL

[gentle garnet]

its a discord webhook

which top.gg doesn't support as far as I am aware

[viral current]

what

Uhm so no vote logs...?

How would I make something like that

Not vote rewards

[gentle garnet]

you have to code your own api which can handle those webhook events

[viral current]

I'll do that manually process

[viral current]

hmm alright cheers

[daring hedge]

If you want I can give you a template code?

I always have it ready for new bots

[viral current]

yeah sure

that would be amazing

[gentle garnet]

#development #topgg-api btw

[viral current]

https://github.com/Giuliopime/top.gg-webhook-tutorial i found this but may been outdated

[daring hedge]

Not sure, but here is mine

After all for further problems topgg-api channel is the one to go

Make sure you also got "express axios" installed

[viral current]

wwww

i found smth

https://webhook-topgg.com/

looks legit, ik its not owned by yall but

its interactive

lol

[daring hedge]

This website is not owned by top.gg it is owned by a moderator in the team regarding API usage

[viral current]

oh whattt its owned by yall

alright thanks, it's all working now haha

[viral current]

yeah i thought so too

🤷 but it works tho

[daring hedge]

I found it recently. I believe it's one of our moderators' websites

[gentle garnet]

it is

[viral current]

oh

eya it is

[daring hedge]

Good to know it works so far, best of luck further

[viral current]

woo

[supple mica]

Owned by @zinc oracle

[viral current]

correct

[zinc oracle]

hi ^-^

[viral current]

thanks woo for the amazing website lol, life saver fr

[daring hedge]

If you need anything else, the Discord group and website might get you to it or in #development & #topgg-api

[viral current]

1 more question, so plane dex is bla bla random spawn plane and u have to guess, bosses are part of owner abuse, not paid lock or anything just it happens like every friday, could i give a boss card to those who vote perk, not asking how im just asking if its against rules or anything

maybe 1 boss, 3 epic packs

is that allowed?

[daring hedge]

it is not against the rules. It is an acceptable and encouraged use of the voting system.

[viral current]

alright thanks

[daring hedge]

But in opinion-wise, from my side, just make sure that the majority of your bot's other basic features and commands remain free and unlocked for all users. The vote reward should feel like a bonus or enhancement, but truly feel how you like it

[viral current]

yeah its all free lol dw

well...... there a are booster perks for server but all those are obtainable from gws, or vip drops to free users

[daring hedge]

Hey, let's go to #development possibly get even opinions of other users to keep this channel free for support!

We appreciate reaching out

[unique yacht]

my bot needs both promision

[daring hedge]

Hello, could you elaborate for me?

[unique yacht]

my bot litrly have none command its litrly an Ai moderation

[daring hedge]

If you would like to dispute about a decline please create a ticket here "#staff-tickets message"

[unique yacht]

what should I chose

which one

[daring hedge]

Bottom one. Then choose the top one in the dropdownmenu if you want to talk about the decline

[unique yacht]

done

[daring hedge]

Alright

[pulsar bone]

what's the right channel for reporting payment bugs? got a charge for extra impressions, paid it a few days ago, went to bid today and got blocked so i went and paid it without thinking but it was the same charge. and it's still there

[grand prism]

#auctions-support / #auctions-tickets

[pulsar bone]

ty

[unique yacht]

#1429799963319074976 how long do i have to wait for an answer

[fluid birch]

We're volunteers which means the time we can volunteer for top.gg varies. You will get a response when cola has time

[unique yacht]

bruh aight..

[wary epoch]

Is there a way i can edit my server ad pfp?

[lone ether]

click "refresh data" from the server page

[wary epoch]

where’s the server page on mobile?

[lone ether]

when you open the main page

you'll see the "info" tab

sorry are you talking about auctions?

[wary epoch]

yeah

[lone ether]

i'm not sure then. please ask in #auctions-support

[unique yacht]

do I have to wait weeks bro @fluid birch

[fluid birch]

no

[unique yacht]

il wait another day

[strong minnow]

hello! I've added Top.gg / Auth.gg's GateON email verification to my server, and i understand it only allows you to store 25 emails on the free version. I have a few questions:

1. How do I see these emails?
2. To pay for unlimited email storage, do I get the Auth.GG premium? or the Top.gg premium?
3. Is there a way to connect it to Zap to feed the emails into a list?

please help 😭

[lone ether]

unfortunately this is the wrong server to ask for help with that bot

please join the bot's support server and ask there

[strong minnow]

Oh, but this was the server it pointed me towards

All good thanks anyway

[gilded garnet]

Hi I have a 1 star review on pixxiebot and would like to remove it, it is not allowing me to do so. The Pixxiebot team could not take it off either. Please help 🙏🏾

[lone ether]

sure

[lone ether]

which page is your review in? please send the link

or what did you say in the review?

nvm i removed it

[gilded garnet]

Thank you 😊

[cobalt sleet]

zobs to the rescue thanks!

[cobalt sleet]

it looks like there's no delete or edit button on reviews anymore btw

it still shows the review input even though i already left a review and i can't remove or edit the review i left

[lone ether]

yup been reported internally

[wispy hinge]

Hello , lately I noticed that top.gg dose not send notifications to vote for bots even if I press the button to send notifications, what is the problem with it and how can I solve it ?

[unique yacht]

@lone ether i need you in my ticket rn or istg im gona lose it

@fluid birch

[lone ether]

please stop pinging us and be patient. we are volunteers and reply when we are available

[lone ether]

there 's no need to post what our reviewer is testing.

that is the whole purpose of testing.

making sure the bot works as intended.

[unique yacht]

...

[lone ether]

i'd assume you also tested your bot making sure the mod commands work as intended? he is doing the same thing but for other cases that you may or may not have missed.

we have been trained in our job, if you have questions on how the reviewing process works, you can look at the support article online.

[unique yacht]

every command i made I test them than i make another one

[pliant kayak]

for some reson its not showing the member count

[lone ether]

do you have the top.gg bot in your server?

[pliant kayak]

i had it, now i kicked him to try and fix it but i cant find the invite link anywhere

[lone ether]

you have to go back on top.gg on the add server page

[pliant kayak]

do i need to setup the thing all over again ?

[lone ether]

nope you just need to invite it

[pliant kayak]

the bot is on the server

[lone ether]

click "refresh data" now

you'll see it on the right side of the page

[pliant kayak]

i already did its the same

[lone ether]

can you send the page link

[pliant kayak]

spaming it

[lone ether]

send the link

don't spam

[pliant kayak]

https://top.gg/discord/servers/766626472081330176

[lone ether]

your server page's description doesn't meet the character requirement

it has to be 300 characters

oh nvm there's more

fix your server invite please @pliant kayak

it's invalid

[pliant kayak]

its working

the boosts run out so custom invite no longer work

[lone ether]

it's updated now

your server count

[unique yacht]

i made a Discord AI for like searching bots all over the internet and i added top.gg for the specific website that it searchs for a bot and I wanna know if its against the rules to use top.gg in a bot or not

[lone ether]

that's fine

[unique yacht]

alr

thx