support

[latent jay]

https://tenor.com/view/shocked-really-bet-zoom-gif-1865842086006026214

il do that and keep you updated thanks for the support fam i really appreciate it may The Only One Worthy Of Worship reward you 🤲

[gilded glacier]

[latent jay]

i invited the bot again now imma wait for a few hours

https://tenor.com/view/yoda-star-wars-gif-10940865116650073754

i dont exactly know what you mean with this part was checked by you but if you mean if i tried inviting the bot again honestly i dont remember maybe i did but that was surly a while ago cuz i dont really remember 😅

[patent needle]

i meant it like you invited the bot again, waited some time, then clicked Refresh Data to check if worked, so if not then ask here for help once more

[latent jay]

https://tenor.com/view/homie-shower-gotchu-sneaky-gif-13813267

Thanks for clerifying

😁

[lucid elk]

Hola

[latent jay]

@patent needle i didnt work sadly it still says 0 😔

[patent needle]

Hey Staff,
the user have problem with refreshing server data, the bot was invited once more just to be sure it's permissions exist and they tried to refresh it again but it failed, could you take a look above?

[latent jay]

https://tenor.com/view/thank-you-fam-jesse-ridgway-mcjuggernuggets-appreciate-it-tysm-gif-19713271

i guessthats all you could do for me @patent needle may you have a blessed one fam il pray your doing well and this gets resolved soon may The Only One Worthy Of Worship increase the value of every staff members and contributer to this server yes 🫵 as bot developer aswell 🤲 peace

[slow forge]

Can I know how many days does topgg take to verify a bot?

[grand prism]

1-2 weeks

[gilded glacier]

[latent jay]

@patent needle its working fine now its been refreshed by a taskforce leader thanks again for your support and calling futher support when you couldt find the solution fam may you be rewarded for your effords to help me out 🤲

[grand prism]

Do you really have to ghost ping everyone?

[dire compass]

nah mb

[brave lodge]

My bot is almost hitting 300 servers and still in review in topgg

[lone ether]

-upto

[wild stone]

When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[quasi hedge]

how do i update my logo on the top.gg site? https://top.gg/bot/1071767371812970609

it just shows nothing for me on the page

[dire compass]

at which time u submited ur bot? like date?

[lone ether]

-refreshdata

[wild stone]

@quasi hedge

1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
3. Refresh the page.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

[dire compass]

cant u guys add where people can check their qeue?

[lone ether]

-upto

[wild stone]

When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[brave lodge]

I dont know the exact day but I think its been a while

[quasi hedge]

ah yes thank you!!

[lone ether]

there is no way to check your queue. the wait time is the same for everyone

[dire compass]

tryna remmber cuz i will get to know about queue also

[brave lodge]

I wrote here 3 days ago an they said it’s in review right now but still nothing happened

[dire compass]

i did on 21

[brave lodge]

this month?

[dire compass]

yup

[brave lodge]

bro thats 3 day

you have to wait bro

[dire compass]

ik queue is higher

[brave lodge]

when I added my bot the site it was in 10 server maybe

now its 250

think about the time bro

[lone ether]

@olive prism please check dms (in case i go to message reqs)

[median wharf]

I submitted my bot right before moving and they tested it while my bot was down during the move. Is there a way to get the info I put into my first submitted application?

[lone ether]

the info you put on your bot doesn't get removed unless the bot was deleted

you can find your bot from your profile if it was just declined

[median wharf]

oh perfect! I haven't even thought about looking 😅

[lone ether]

[median wharf]

I love that they made it so easy to resubmit! Thanks so much

[paper onyx]

Hii, I was trying to submit my bot to top.gg but it says "This has already been submitted to Top.gg" but I have never done it before

[lone ether]

hello what's the bot id?

[paper onyx]

1311684840462225440

appreciate the quick response!

[lone ether]

your bot seems to have been submitted by @paper pumice

are they part of your team perhaps?

[paper onyx]

no sorry

[lone ether]

if not, i can check whether you are the owner or not and transfer the bot to you

[paper onyx]

it's a solo team. and yes that works^

[lone ether]

does your bot have an info command showing you're the owner?

[paper onyx]

no it doesn't. but I could change or prove any other way^

[lone ether]

if not, you can put "top.gg verif" on the status or about-me for a minute please

[paper onyx]

yes ofcourse

give me a minute

[stable moon]

Is there a place on the website I can check when I submitted my bot for verification?

[paper onyx]

it's done

[lone ether]

i see it

[lone ether]

here you go, you can edit the details now https://top.gg/bot/1311684840462225440

[paper onyx]

do i have to resubmit it for verification?

[paper onyx]

yes thank you

[lone ether]

there's no such feature atm, but it is planned to be on the site

[stable moon]

Oh ok. Thanks!

[lone ether]

yes as it is in draft mode

seems like the person who submitted it didn't fully submit it

[paper onyx]

oh haha okay that makes sense.
thanks again!

[stable moon]

In lieu of this is there any other way I can reverse engineer this? Like when I created my account with the website or something

[lone ether]

no

you submitted your bot on the 13th

[stable moon]

Oh ok thanks!!

[half stag]

?verify

[snow tapir]

How I can check my pending servers / bots which I submitted?

[lone ether]

click on your profile on top right

[stray coyote]

is it possible to see when the last reviewed bot was submitted

[native fossil]

how do we apply to be a reviewer

[normal narwhal]

applications were just open for a bit -> #announcements message, they are now closed until further notice

[normal narwhal]

no, as those are not logs that users have access to

[heady wadi]

Hello, my bot was public, so I opened the bot page, and it asked me to send the bot again for a review. Is this a bug or what?

[gloomy shell]

Please open a #staff-tickets , select contact a moderator - other, and ping me

[heady wadi]

alright

[broken raven]

What to enter in field where prefix is asked? My bot has no prefix to which it reacts.

[gloomy shell]

Do you use slash commands?

[broken raven]

Yes

[gloomy shell]

Just put slash then

[broken raven]

I did put / but it was rejected telling that the cmd didn't showup. I am like, man it takes time to show up a little because how discord has been lately. I even mentioned before when I put different prefix telling that this bot has no prefix but each time it was rejected 🤦🏻‍♂️

Wait

[gloomy shell]

Slash commands should show up immediately upon the bot entering a server. Are you using global or server specific commands?

[broken raven]

Now I remember. It checks if bot is in less than 250 member server. If it is it leaves.

[gloomy shell]

You'll need to fix that then yes for us to verify, then you can put it back after 🙂 or write a specific condition allowing our VC

The ID is listed in our support article on how we review bots

[latent jay]

@miroxik74 may The Only One Worthy Of Worshio grand you more peace fam im messaging you to say sorry mb 😅 i thought you ment refreshing the url now i found this very interesting button and the penny dropped 🤣 this was a fun expierence stay blessed fam and may The Only One Worthy Of Worship guide us both 🤲

[gilded glacier]

[latent jay]

https://tenor.com/view/damn-it-not-this-again-not-you-gordon-ramsey-facepalm-gif-17224162

[gilded glacier]

….sadly

[latent jay]

naah fam yur excelent keep up the vibe 😁

may The Only One Worthy Of Worship guide you aswell 🤲 please dont feel left out or something 😔

[latent jay]

i was just jking with this gif btw hope you dont mind fam i feel bad now 😢

i hope your doing well fam🤲

The Only One Worthy Of Worshio knows best ☝️💯

[steep dock]

Peace be upon you. I requested to download my bot on top.gg more than two weeks ago, and until now I have not received a notification of acceptance or rejection. What is the solution?

[patent needle]

you mean this one? #mod-logs message

[short wedge]

How can I get a developer role?

[grand prism]

You must have an approved bot on top.gg

[steep dock]

When I apply it says it's already done

[patent needle]

if the bot you mean now is another one than from the message link i mentioned, then you just need to wait a little longer for response 🤔

[steep dock]

Not the same bot

[snow tapir]

Well how to remove some Servers / bots from here

[strong notch]

Hi, the vote of a discord server gets a reset on 1st of every month, right?

[strong notch]

pls ping me while answering the question

[grand prism]

Same as for bots afaik so yes

[lone ether]

you click on the server, then click "delete" under creator controls

[snow tapir]

Thanks sir

[lone ether]

gave you the role

[wet citrus]

Hi, it's me again. Can I ask if you can reply to this message please?

[lone ether]

-upto

[wild stone]

@wet citrus

When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[fervent lava]

How long does it take for the bot review my bot been on review more then 2 weeks now

[grand prism]

Literally message above

[lone ether]

how much shall we bet its not been more than 2 weeks

[grand prism]

My left kidney

[lone ether]

i dont think you submitted any bot, i don't see any logs

💀

[fervent lava]

well I did

[lone ether]

bot id?

[fervent lava]

How do I get that again I forgot

[lone ether]

it's the same as the app id, you can grab from dev portal or you can right click your bot and click "copy id"

you need to have developer options enabled from user settings to see that iirc

[fervent lava]

So just user ID

[lone ether]

yes

[fervent lava]

1406466945158742036 here

[lone ether]

that bot is not on the site

you didn't submit it

[fervent lava]

well I did submit it

[lone ether]

it's not on the site, please submit it again

[fervent lava]

then how can I see Your project is currently in review
Read this article for more information

[lone ether]

it's in draft mode

[fervent lava]

nope

[lone ether]

sorry it didn't load before for some reason

can you send a screenshot of what you see

[hoary ocean]

Hi, good morning everyone, i have a little question, how can i have the bot developer rol? My bot has aproved

[lone ether]

i just submitted it now, since it was never on the site before

can you send the link of the page?

[lone ether]

given!

[fervent lava]

https://top.gg/bot/1404325178263212142

[lone ether]

thats a completely different id you sent

[hoary ocean]

Thank you so much!

[fervent lava]

well that same bot

I used build and put on there

[lone ether]

those are 2 different bots

[grand prism]

Indeed

One made 14 days ago and second one 8 days ago

[lone ether]

you probably put a test bot on the site instead of your actual one

[fervent lava]

fine dont hep

[lone ether]

?

you need to submit the bot you want to be reviewed, im just letting you know you submitted a different bot

1406466945158742036 = @outer magnet raid recruit
1404325178263212142 = @spring socket raid guard (one on the site)

[fervent lava]

That bot was not on that site still in my server the only bot that is in there site is RaidGuard

so I dont how you got the other bot on there

[lone ether]

you sent this id, not me

the ids are completely different

[fervent lava]

have this one 1404325178263212142

[lone ether]

i am aware, you sent that one afterwards

[fervent lava]

The RaidRecruit bot was never on there

[lone ether]

i know

[fervent lava]

as I never put it on there

[lone ether]

i know

you sent me the wrong id

that's all

and speaking of the bot that you did submit, no it has not been 2 weeks

[fervent lava]

well for me been awhile

feel like been more than 2 week

[steep dock]

@lone ether

Hi

[steady canyon]

Hi, quick question about the use of css in a bot's long description, is it only allowed for us to style the typically existing components? Can we add our own styling libraries and use them too (like tailwind via cdn, etc.)? Is there a detailed documentation of which tags we can style and which we can't?

[gloomy shell]

I do not believe we have detailed documentation of what is available at this time. The only guideline we strictly enforce is to not mess with the core functionality of the page or hide anything.

[steady canyon]

Are there any plans either official or community driven to create such documentation? As it would make our job quite easier, and leave us with fewer hours fiddling around trying to find what works, and more hours with actually making it looks nice, etc.

[gloomy shell]

I believe its been requested, but it is not on the roadmap currently for any official documentation.

[steady canyon]

I see

Is there any rough list you can provide of editable/available components we can target when styling? Even if not in the scale of detailed documentation?

[gloomy shell]

You can try searching back through the #development channel to find something, but I dont have anything handy that would even give any ideas to that.

[steady canyon]

I was going to, but thought to ask anyway

Gotcha, okay

Would there be any way for someone outside of the official team to start work/help with the effort of the documentation project?

[gloomy shell]

Certainly, we do not mind community-driven projects or documentation. youre welcome to create whatever youd like as long as it follows our guidelines 🙂

[steady canyon]

Okay! If I were to do something like this, I would probably need to open a ticket and get some direct references from the devs (if they're open to sharing them ofc), so as to make the effort smoother and whatnot

Thanks a lot!

[teal flint]

i won 7 bids but i want to play the 6
can i skip one?

[lone ether]

please don't repost your question in all support channels, just wait for a reply in #auctions-support

[burnt crystal]

Consider checking out https://top.gg/bot/493716749342998541 they have restyled pretty much the entire page, even used some text transform stuff to change the top.gg content to lowercase to fit their aesthetic. One thing I will mention as some advice I can give you, try to use colors with better contrast than they did, you can see some parts are hard to read

[steady canyon]

Thank you! I already found their page page, and they did make some quite sus decisions with their color scheme to where it isnt readable at times indeed

I guess I'm looking for more of a docs.top.gg solution to this

[unique vector]

I have a doubt making a difference in embed and removing some application commands can't be included as clone is it right?

[lone ether]

that is still a clone

[lone ether]

https://bit.ly/whatisaclone

[heady wadi]

i'm getting this error while adding support server to bot page

even i'm the ownership

[sweet grove]

and its an avaiable option from the dropdown?

[heady wadi]

yes

[sweet grove]

interesting

do you own any teams?

[heady wadi]

nope

[sweet grove]

okay, I will forward this over to our dev team to look into then

[heady wadi]

Could this be because I added the server recently? Do servers need to be approved first?

[sweet grove]

ohh could be, will still let the devs know to filter out non-approved servers but will ask them

https://top.gg/discord/servers/747968735327662080

no your server is approved?

[heady wadi]

weird, i just added the server 10 mins ago

got auto approved or what

[sweet grove]

yes we have an automod for approval when it comes to servers

[heady wadi]

oh good, so it's a bug about the ownership issue

[sweet grove]

yep ive opened a dev ticket

so I or a dev will reply back here when we get more info

or contact you in DMs

[heady wadi]

Thank you!

[sweet grove]

of course

[unique vector]

So then how that i reported bot doesn't be a clone?

[broken raven]

One more thing, when I was adding my support server, it asked me to invite the top.gg bot, it got added to my server but had an invalid error message shown on dashboard

[sweet grove]

Can you show it?

Or what did it say

[broken raven]

Not rn. I am in college.

[broken raven]

I don't remember clear. The starting word in the sentence was "Invalid..."
I don't remember what was after that.

[sweet grove]

Alright will take a check

[median wharf]

Is there a way to leave a little note for the tester of my bot? I have it setup where if it errors out it'll post a message in my support server for me to see with what went wrong. I can easily take those notes and fix them when I get off work. I know that doesn't mean it'll be approved but I atleast have a way to know when stuff goes wrong and can take action accordingly.

[lofty basin]

I got a note saying I had to fix a single command in my bot - i fixed it and didn't know how to reapply.. so i deleted the bot to reapply and its saying its already there.
how do i fix this

[gaunt flicker]

Still works?

[median wharf]

You just resubmit it on the website. It doesn’t erase anything

[shell inlet]

can u give me your bot id i can let u know if your bot's in the queue or not

[proven trail]

Where to look for bot submission?
-# like when u submit ur bot, where to find the "date" when u published it?

[lone ether]

answered in dms

[limpid shadow]

Hey Five, your bot is quite old and still relies on the discord user ID (not the top.gg) I can migrate this for you

[lofty basin]

It reappeared on the website overnight after deleting it. I was able to resave the info this morning. So I think I’m good now! 🙂

App ID: 1170513148080570439

[limpid shadow]

should be good now

I updated it and also linked the support server for u

[lone ether]

after you delete a bot/server and instantly upload another, it won't be visible for an hour

but that's good it's visible now

[lofty basin]

That explains it. Thank youuu 🙂

[steady canyon]

Little thing I noticed with this, it's only unreadable when on top.gg's dark mode, on light mode it works fine (probably becaue they didn't/couldn't style seperately for dark and light mode)

[lone ether]

please talk about that in #development

[steady canyon]

Yup! Sent it here to utilize replies

[steady canyon]

On that note, should I open a moderator ticket if I want to ask about this?

[heady wadi]

Thanks! Should I try now?

[heady wadi]

Oh! Thank you so much!

[icy summit]

Are we allowed to rewrite the whole bot?
It still has the same concept but it’s just different made.

Also, are we allowed to do a global message? Over all servers? Or will the be a “raid” (don’t think so)

[grand prism]

You can rewrite your bot however you like as long as it still complies with the guidelines

[burnt crystal]

Thankfully you can conditionally apply styles if you use body.chakra-ui-dark and light to your advantage

I won’t discuss this here further sorry ixz

[hallow frigate]

hi, my server is on top.gg but when i go to my bot to add it it's not here but the server is in a top.gg team where im the team owner

[silk shuttle]

Hi, I had submitted my bot for review but I deleted it before approval. However, the site still shows 'This bot is already submitted'.

[sweet grove]

Might have to wait 24 hours

[sweet grove]

I’ve added this to our ongoing dev ticket about support server issues

[silk shuttle]

thank u

[silk plank]

did you ever figure this out, cant seem to get help on this same issue and deadline coming up 😭

hey i found the solution here: #auctions-support message

hope this helps you

[lone ether]

your bot should be in the team too i think

[hallow frigate]

the bot must be in the same team of the server? like ixz said above?

[hallow frigate]

or it's a bug?

[lone ether]

try it please

[hallow frigate]

my bot is already in a team, can I move it to the team that has the server? or a moderator has to move it?

[lone ether]

you can move it

if you're the owner

[hallow frigate]

yes I'm owner in both team and owner of the bot

[limpid shadow]

they need to both be owned by you or the team

not one owned by the team and one owned by you personally

[hallow frigate]

ah okay so both must be owned by me?
the bot is it fully owned by me but the server is owned by my cousin and it's in the team where I'm team owner and he's team admin

[limpid shadow]

yeah

you can either move your server to the team

or the bot to yourself

then it should work

generally recommend teams btw

[grand prism]

1 team for everything

[hallow frigate]

moving the bot to the team that has the server in will allow me to add the server to the bot right? will try that rn thank you

[hallow frigate]

I had 2 teams one for bot and one for server now will do one for everything

just want to say that both bot and server in same team and it worked
thank you

[hallow frigate]

i got a question. the member count on the server page does it update automatically? or to update it i will need to click refresh data button each time i want to update?

[grand prism]

You need to click it afaik

[hallow frigate]

okay thank you

[indigo crown]

One message removed from a suspended account.

[normal narwhal]

servers have no ETA on when they’ll be reviewed due to the sheer amount of them we have to go through

[supple mica]

link me

[indigo crown]

One message removed from a suspended account.

[supple mica]

feel free to dm it to me

[indigo crown]

One message removed from a suspended account.

[supple mica]

well there was no issue

I just reviewed your server 💀

as Jamie said, there's a huge backlog currently

[covert mantle]

how to apply number serve for my bot ?

[frosty cape]

Why is there a problem with the sync, and after I changed my profile on Discord, it turned out like this on the web display?

[grand prism]

Try to relog (log out and log in again)

[lone ether]

-servercount

[wild stone]

@covert mantle

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[slow mural]

just saw my bot application was denied because I forgot to host the LLM server it attaches to lmao

[gilded glacier]

[frosty cape]

I've tried it but no results

[livid mesa]

Hi

I am getting a problem in voting

I've never voted for this bot but I'm going to vote, but this keeps coming up.

[pale barn]

how come im unable toe dit my page

edit button returning a forbidden

and it's replaced with the vote button

[lone ether]

can you send your bot page?

[pale barn]

https://top.gg/bot/1261385152320245840

[livid mesa]

check this

[lone ether]

-troubleshoot

[wild stone]

Troubleshooting steps

Make sure you're logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg.

Try these steps in order:

1. Turn off ad blockers/VPNs and try again.
2. Log out and log back in.
3. Use a different browser (not Opera/Brave, they cause issues sometimes).
4. Use incognito mode on any browser.
5. Use a different device.
6. Wait a few hours. If the issue persists, come back for more help!

[lone ether]

i'll let you know when this is fixed. escalating to a dev

[pale barn]

ok

[lofty flax]

Please check this bot id for me. I checked on top.gg but couldn't find it. I sent it and waited for top.gg to approve it.

1400515219662442547

[hearty trench]

I'm getting the same thing on a different bot

[lone ether]

hello everyone we are aware of the issue of not being able to check certain pages or vote, the dev has been notified! please be patient

[lone ether]

your bot is in the queue, you must be patient. the wait time is 1-2 weeks

[lofty flax]

Ok

[timid condor]

different bots are also down so could it be a issue on discords end?

[livid mesa]

Even after doing everything, this is happening to me. I can't vote for any bot. It's not just for one bot, it's happening to all of them.

[lone ether]

read the pinned message

[timid condor]

its 3 messages ago bro

[lone ether]

we are having trouble accessing the mod page, most likely something on topgg

[livid mesa]

I am getting this on every bot

[sweet grove]

So correct

[icy summit]

How do I change the profile on my bot's page in Topgg?

[sweet grove]

If you read the message

It explains it

[sweet grove]

Can’t rn

No perms are loaded

[livid mesa]

i have read

[icy summit]

no i know :) just wanted to know for when its back up

[sweet grove]

Just on the bot page you will see a refresh button

[lone ether]

going to lock this channel so everyone's aware of the issue.

[timid condor]

no ETA devs been notified

[icy summit]

ahh okay! didnt update automatically?

[lone ether]

Hello everyone! We are aware of the issue of not being able to check certain pages or vote, the dev has been notified!

Please be patient! This channel will be unlocked when the issue is solved. If something is not working for you, it's because the website is down.

[lone ether]

hi everyone, things should be back up and running. if you run into any issues, lmk!
-# i am out for lunch, will be back in an hour but other staff may be able to help

[sturdy swan]

Sure

[sturdy swan]

thank you to ixz for notifying. pls dont make me mad by making it down again.

[cyan vessel]

hey assume i tried to change my code which updates my bot stats on top.gg
of server count
like i send data that my bot is in 999999 server
will you take that data and accept that ?
i havent done this i m just asking
cause its a nice idea tbh if you see

[lone ether]

if you are abusing the stats we will take action

[lone ether]

yes i single handedly took down an entire website. don't be silly

[cyan vessel]

so you will accept that data without any verification

is that right

?

[lone ether]

well we don't moderate that afaik but yes

[cyan vessel]

and like i said i havent done or tried this

[lone ether]

people report wrong stats to us all the time so best not to try it

[cyan vessel]

and another intresting question

assume i did send fake 99K server count data

will i move up in ranking ?

[lone ether]

your server count doesn't affect your bot's ranking

[cyan vessel]

i see

thanx for listening to my thoughts

[icy summit]

How do I add these things?

[strong wren]

that is a custom css/html/iframe in the description. probably an iframe from the bots website

[icy summit]

So I can’t do this? Or what?..

[strong wren]

no you can do it

you just need to know how

you can either make that on a website and use an iframe to display it or (not sure if this is possible on top.gg, i havent done it) use html & css

[icy summit]

And you know how? Ir not bc I do have a html

[gloomy shell]

you can use html and css, we recommend that over an iframe

as an iframe makes it so we cannot help you with seo on your page

-htmldesc

[wild stone]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[icy summit]

It did not work..

[charred osprey]

What do you mean by "we cannot help you with seo on your page"?

[patent nest]

it works

[icy summit]

Well not for me.. or I did it totally wrong

[gloomy shell]

if you want your top.gg page to rank well in search results it has to have content. we cannot parse the information in an iframe and allow that to be searchable

its basically as if there is nothing on your page for search results

[patent nest]

you doing wrong then

it dont work with a pure html code, use <h1>hey<h1> and stuff

[icy summit]

But I want it with actual colors and stuff

[patent nest]

just read this cheatsheet here and you good to go

[patent nest]

then you need to create a website, upload it anywhere and put it in a iframe

[charred osprey]

Like mine? https://top.gg/bot/1053580838945693717

[icy summit]

Yess, but I don’t have the budget to buy a domain and a website, and I’m totally new to coding so yea..

[charred osprey]

Then the best option is to ask AI to generate code for you so that you can insert it

[icy summit]

I did.. it gave me this

https://top.gg/bot/1394704507652276365

[charred osprey]

Give him screenshots of the work you expect and tell him to use CSS styles

[icy summit]

I’ll try!

[silk shuttle]

Hello, I submitted my bot for review but then I deleted it before approval.
Even after 24 hours, the site still shows "This bot is already submitted" and I cannot resubmit my bot.

[south ridge]

@charred osprey i need our help

[lone ether]

bot id?

[lone ether]

what do you need help with?

[charred osprey]

Hm?

[south ridge]

@charred osprey i need promot my Server security bot in top.gg

[silk shuttle]

1404052328906231848

[safe oasis]

Hi, 🙂
why am I not listed with my "Club Haus" Server?

[sly jacinth]

@lone ether Hey ? Why my bot is not showing on top.gg it's listed from a little long time but

I just checked it's showing this also while searching it doesn't appear
Bot id: 1290199946800136192

[charred osprey]

Why are you asking me this?

[patent nest]

[south ridge]

@charred osprey i don't have any idea to tag any another member to help

[patent nest]

It's best to log in and check whether it's listed at all

[south ridge]

@sly jacinth can you know hindi

[sly jacinth]

In the logs it's just showing the last log when it got approved as you can see in the ss

[sly jacinth]

Ji mittar

[patent nest]

login on top.gg page...

[south ridge]

@sly jacinth top.gg par aanpna bot host kaisai karai

[sly jacinth]

Come dms yaha chat nahi kr skte support channel hai

[south ridge]

@sly jacinth okk dm aaaoo

[sly jacinth]

Okay, after that ?

[patent nest]

go on your profile and go to bots to check if your bot is listed

[icy summit]

https://top.gg/bot/1394704507652276365 …

[patent nest]

And i checked it for you, you only have "Draik" listed, not "Emma" or anything else.

[unkempt wave]

Emma (1290199946800136192)

[safe oasis]

how long we have to wait 'til a Ticket get's an answer?
I created 2 on the top.gg website

1. My Server is not listed, even after I payed €36.
2. I payed €36 and wanted Premium, but it always shows a message. I'm trying this for 3 days now.

[sly jacinth]

That's what I am talking about I have two bots emma & Draik but idk why emma just disappeared from the web

[unkempt wave]

Check mod log it was approved 1 month before

[sly jacinth]

Bro ? Ik it's listed so why tf I will check ?

[patent nest]

Just re apply, you can see all that stuff on your profile on top.gg

so easy

[lone ether]

https://top.gg/bot/1404052328906231848

[sly jacinth]

Can you help me ?

You're the one who was the reviewer of my bot

[lone ether]

the bot is not there

[lone ether]

calm down. im helping one at a time.

[sly jacinth]

Okay

[silk shuttle]

fixed ?

[lone ether]

click on it, it was already there

you need to log in

[lone ether]

this is being looked into, keep an eye out in #mod-logs

[lone ether]

create a ticket in #auctions-tickets and wait for support staff to reply.

[sly jacinth]

Okay

[lone ether]

can you send the link to your server page? @safe oasis

[sly jacinth]

I hope it will be back coz I didn't breaked any rule

[safe oasis]

@lone ether https://top.gg/discord/servers/747158808887668736?s=0346b9e72464f

[safe oasis]

if u need help, tell me. My Server is in German

[lone ether]

click on the link i sent above.

[stable moon]

On our app's page, are we able to embed videos/gifs?

[lone ether]

yes

[silk shuttle]

🙂

[lone ether]

you paid 36 eur for auctions right?

you just deleted your bot 2 minutes ago, why? @silk shuttle

[silk shuttle]

bcuz when i click on Next step , there is no response so i think there was an issue

[safe oasis]

Not Auctions.
When I submit my server, there was a message for Pro but which kind I dunno.
For Auction I bet, but it is not over until 5 days from now.

[silk shuttle]

can u do it for last time pls

[lone ether]

if it's about premium - please create a ticket in #staff-tickets, click "other" and wait

[safe oasis]

Thx for your help

[lone ether]

you must wait 1 hour before you can resubmit your bot. there was no need to delete it the first time.

repeatedly deleting your bot can lead to a ban, if you require anything and aren't able to do so, wait for support before deleting

[silk shuttle]

ok thanks for ur support

[stable moon]

How do I embed a video for example?

[lone ether]

the video element i believe

<video>

[stable moon]

We can use html? o_o

[lone ether]

-htmldesc

[wild stone]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[stable moon]

I just assumed it was markdown

Wow ok thanks

[lone ether]

-css

[wild stone]

You can customise your long description using CSS! That includes things like:

• Changing text and background colours
• Adding background images
• Styling and even animating elements

If you're new to CSS, feel free to ask for help in ⁠#development or check out this resource.
Please see our guidelines here.

❌ Do not hide or edit core page elements (like reviews, bot info, ads, etc.)
❌ Do not change or overwrite text content from Top.gg elements
❌ No NSFW or seizure-inducing CSS (like rapid flashing)
✅ You can recolour borders or backgrounds, just don't mess with the text inside them!

[lone ether]

[icy summit]

Mine didn’t work😔

[lone ether]

if it didn't work you're doing something wrong

what are you trying to set?

[stray coyote]

Can we use iframes in the long desc

[grand prism]

Yes, everything except scripts afaik

[patent nest]

you doing it wrong + code is wrong

[icy summit]

Well yes ofc it is😭

[sturdy swan]

fr . i didnt know . sorry queen for misunderstanding. sorry for inconvience too🫠🤣😭

[stable crest]

Voting seems to be down? I cant get it to load at all

[acoustic marsh]

same

[lone ether]

i'll find out 1 sec

[spare patio]

yeah site isnt loading anymore

[lone ether]

contacting dev, please wait

[acoustic marsh]

okayy

[grand prism]

It's down again 😔

[spare patio]

so again this channel will be locked? 👀

[acoustic marsh]

we up

[strong wren]

sad

[lone ether]

if the site is back for anyone, please do mention it here

if it keeps going on for 10 minutes, i'll contact dev

[spare patio]

sometimes it loads after 1-2 min

but not that too anymore

[grand prism]

Sometimes it loads immediately, sometimes not at all, and in most cases it takes quite a long time to load

[spare patio]

yeah

[daring hedge]

Yeah, same here, having some problems here and there

[patent nest]

tought i messed up my vote command but it was just the site, good

[lone ether]

a cm has been notified, let's wait a few more mins

[spare patio]

gone now

[sweet grove]

Yep we are aware

It’s on and off

[real osprey]

(cloudflare yes im protecting you)

[icy summit]

Let me send a picture what I’m trying to do

[lone ether]

did you make that?

[icy summit]

Well it doesn’t work in top.gg
And no I didn’t make it myself:)

I wish I could😭

[lone ether]

can you share your bot page

[icy summit]

But!!
I do have the html code :)

[lone ether]

well i can't see it right now since the site is down but i can help you later

[icy summit]

Wasn’t it back up?

[icy summit]

https://top.gg/bot/1394704507652276365?tab=overview

[lone ether]

it's down again right now

devs looking into it

[icy summit]

Ohh okay!
Thanks that your willing to help me :)

Im totally new to coding, and I never used HTML before so yea..

[lone ether]

all good, i'll just check what exactly isn't working and point you to the right direction

[icy summit]

Thanks!
(The HTMLis probably not even close to correct..)
But the photos I made are possible to make?

[lone ether]

yes

[rose sky]

Top.gg site not working

[grand prism]

Yes

[sturdy swan]

is it miki dev or dank dev who is looking the site?

[sweet grove]

Miki

[sturdy swan]

so its ma boi veld

[sweet grove]

Yes

[verbal edge]

Service Unavailable 😭

[icy summit]

They know and working on this :)

[lone ether]

don't ghost ping

[icy summit]

Ghost ping 😱

[verbal edge]

ghost ping

[lone ether]

we are aware of the issue, dev is working on it

[icy summit]

ITS BACK UPP
-# > for me

[lone ether]

please stop pinging it might still be fluctuating

[karmic willow]

[icy summit]

Sorry for reply ping

[rough elbow]

so thats why it keeps asking to verify when accessing auctions

[versed pecan]

Hello how to promote my bot ?

[sweet grove]

https://top.gg/advertise

[brazen merlin]

So quick question, I'm the owner of modly Which has been verified and is on the website currently. I just now joined the server and I don't have the rules and I have not got the DM from the bot I know I'm approved. Can somebody help me?

[lone ether]

if your bot was approved you should've received an email

you only receive a dm if you were already in the server before it got approved

the bot dms immediately when a bot is approved so if you weren't here you wouldn't receive a dm since the bot can't dm you

[brazen merlin]

Oh OK. Can I get the developer role though

Never mind, I have it

[lone ether]

gave already

[icy summit]

Are you able to help anywhere today? :)

[lone ether]

dm me

[sly jacinth]

Bot Deleted

Bot-ID: 1290199946800136192
Reason: Owner did not accept friend request, bot violates the Discord ToS and Top.gg guidelines

Bro wtf is this ? What does that ?mean ?

[lone ether]

open a ticket please

[sly jacinth]

Okay

[lone ether]

#staff-tickets click "other" in the mod embed

[limber light]

Where can I get the API Key?

[lone ether]

if your bot is approved, you can click "edit" then see the "webhooks" page

[subtle moat]

Top.gg site not working properly

[grand prism]

Is it down again?

[vital lintel]

anyone else having this type of issue the user voted but the vote check route of topgg api return voted as false

[lone anvil]

Report the review, we'll get rid of it

On that note, while the outage yesterday was happening, lots of people got the "You've already voted" message while they haven't actually done so - could be related but that wasn't the case today

[normal narwhal]

do you need help with something?

okay, which is. .?

if it's about a bot decline, you can open a ticket #staff-tickets under the reviewers one and the dropdown "dispute a decline"

no problem

[vital lintel]

opened a ticket (unable to report on the site )

[safe oasis]

Hi, why I can't find my Server anymore?

[normal narwhal]

what’s your server ID? & is it on your profile?

[safe oasis]

1397890147923660880

should be on my profile

[normal narwhal]

this is it, right? https://top.gg/discord/servers/747158808887668736
it's still up / able to be found, just not by your search query

[safe oasis]

i just wrote the name of my server

[normal narwhal]

actually; i was able to find it through search immediately, it jsut needs to be in all caps

[safe oasis]

wait??? the caps are necessary for the search

omg ofc no one finds my server

okay thank u

[normal narwhal]

no problem

[limber light]

Thank you

@lone ether If you are available, I have one more question.

[lone ether]

you can just ask

[limber light]

Is the API I sent below correct for checking whether a user has voted or not?

curl -H "Authorization: YOUR_TOPGG_TOKEN"
-H "Content-Type: application/json"
"https://top.gg/api/bots/YOUR_BOT_ID/check?userId=USER_ID"

@lone ether

If there’s any problem from now on, I’ll find you 😁

[lone ether]

i have no experience with code for voting on top.gg but this video might be helpful - https://www.youtube.com/watch?v=_-yNkJ1wM7M

[limber light]

Alright, thank you.

[strong wren]

If you need help with making vote webhooks on discord.py because the documentation and examples arent the most functional then feel free to lmk

[limber light]

You are really right about the functionality; Top.gg should pay attention to this, it’s all mixed up and very confusing.

[limber light]

Honestly, I use BDFD (Bot Designer For Discord). Yes, it’s a bad app, not even close to d.js or py, but for now I’m managing with it. What I need is to find out whether a user has voted or not, so I need to know the endpoint points and stuff.

@strong wren

[strong wren]

Haven't used that before, just try and look for a webhook listener kinda element and see if that exists

[limber light]

Okey

[fast kite]

Hello

How can i link my bot with votes in top.gg?

[lone ether]

-docs

https://docs.top.gg/docs/

[lone ether]

watch this video

[fast kite]

I mean i want reward people who vote for the bot

[lone ether]

https://www.youtube.com/watch?v=wqlU2KOxQws

[sturdy swan]

wait what? we can add server back again on top.gg? am i readin right?

[normal narwhal]

yes, you’ve been able to for some time now

see #announcements message

[icy summit]

Is there also a tutorial for vote thank you? I can’t find it :)

Sorry for reply ping

Okay o found it but yea..

[limber light]

How can I find out if my bot is approved or not?

[grand prism]

You should be pinged in #mod-logs

[limber light]

I know it’s a silly question, but when will it be approved?

[grand prism]

The bot review time is 1-2 weeks

[limber light]

Alright, thank you.

[icy summit]

Can you have a bot but 2 owners? So 2 people can access the bot? I’m top gg

[grand prism]

You can make a team and add someone to it

[limpid shadow]

not intentional will see if i can make a fix for this

[icy summit]

What id do I put? Discord id? Bc can’t find user id

[grand prism]

Top.gg user ID afaik

[lone ether]

discord id works too

[fast kite]

Staff?

[lone ether]

if you need help with coding, head over to #development or #topgg-api

[fast kite]

Not code

Api webhook

[lone ether]

that too, go to development channel please

[coarse vault]

Has anyone seen duplicated events for webhook for bot voting?

Its not every time its random

[sturdy swan]

do we have system of tracking votes who voted which comes in server?

[opaque tusk]

How do some bots have custom colors on their top.gg page?

[grand prism]

Html/css

Long description supports the use of HTML, HTML has a <style> tag in which you can enter CSS code thanks to which you can interfere with the appearance of the page

[opaque tusk]

Thank you!!

And how do i transfer ownership of a bot on Top.gg?

[pure crow]

ive voted for the emoji stealer bot 4 times but it wont let me use it and still says "vote for bot", what do i do?

[opaque tusk]

likely issue on the bots end

[sturdy swan]

@grand prism how do i know if someone voted my server?

[grand prism]

This isn't possible at the moment afaik. Apparently, webhooks are being improved to support servers, but when will that be? No one probably has any idea

[sturdy swan]

ask miki dev he know it pretty well about coding

he has informed us in group

[icy summit]

Can someone verify if this is safe to use? Or would this raid my server?..

https://webhook-topgg.com/

Also, how do I change the profile picture on a bot?

[grand prism]

It's made by Woo, one of the top.gg moderators

[icy summit]

Okay! Thanks :) then I trust it ;))

[grand prism]

Change it in discord dev panel and click "refresh data" button on your bot's page

[icy summit]

No but on my own profile so not a bot

[pure sable]

My paid for bot not working on my server

[icy summit]

I think you should head to the support server of that bot!

[normal narwhal]

-wrongserver

[wild stone]

@pure sable

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

[keen harness]

Hey, is a prefix important? Because my bot only has slash commands...

[lone ether]

put / in the prefix box

[keen harness]

Thanks

[lone ether]

[twin pollen]

When a bot is submitted for review are the slash commands being used in a channel?

The slash commands don't seem to be working for the reviewer but they're working on every test server. I'm not sure what's different about the reviewers set up

[sweet grove]

bots are invited with 0 permissions so if it fails due to a permission issue it must say what permission it needs. If you want you can open a #staff-tickets and open a decline dispute and it will open a ticket with the reviewer and you can ask them directly.

[spare patio]

I have a question
After adding the server can we create a team and will those team members have access to edit the server after that?

[sweet grove]

Yes

[celest wave]

anyone having this issue?
widgets not loading

[grand prism]

@lone anvil (support scam)

[lone anvil]

ty, someone else seems to have dealt with it

no wait they didnt

[sturdy swan]

Hi guys,

If i add my bot what is the time of my bot verification on top.gg?

[lone anvil]

2 weeks currently iirc

[lone anvil]

ty, handled

[sturdy swan]

Holy

[lone anvil]

We're working on decreasing it, so you'll likely see it improve soon but likely not before your bot is reviewed if you list it right now

[sturdy swan]

after my review can i buy a ads for my bot for in the top list?

or are there any specific assignments?

[limpid shadow]

you can get ads wherever you want

but we can't guarantee any performance, that's purely on your ad

[sturdy swan]

Perfect! Thanks for your information 🙂

[spare patio]

There should be an API for servers too (like bots), like when a user vote for a server there should be an endpoint for that

[grand prism]

The servers don't have an API because the API is designed to use tokens from approved bots on the website. If you're referring to webhooks, Veld wrote in the announcement that they're working on it iirc

[spare patio]

Yeah, webhooks will also work

[grand prism]

Before the servers were removed they had the ability to have their own separate webhook but for some reason this was removed when they were restored

[tardy lance]

Animecord (1394421518062059581)

i have fixed my bot description which caused it to be declined before can i be approved now or it there something else to be fixed?

[lone ether]

we decline bots on the first issue we find, you'll have to make sure your bot complies with our guidelines

You can see our guidelines here - https://bit.ly/botguidelines

[tardy lance]

Yea the reason said the description was the issue so i fixed it

[lone ether]

you asked "it there something else to be fixed?"

for any other issues, refer to our guidelines

[deep karma]

?

[sweet grove]

the user was added, refresh and you will see them

[sweet grove]

sign in again, just a rate limit

[icy summit]

Top.gg down?

[sweet grove]

seems to work

[icy summit]

Or at least this link doesn’t work for someone https://top.gg/nl/bot/1394704507652276365/vote

[sturdy swan]

Ig soo

[sweet grove]

was slow loading

[icy summit]

Someone got this:

[sweet grove]

okay, will let the developer know

[icy summit]

Thanks! It did work for me, just not for her

[charred osprey]

The site took one minute to load

[icy summit]

Yea she just told me it loaded after a while

[sturdy swan]

Same

[spare patio]

same here

[sweet grove]

ya sometimes it will load sometimes it will not, I just sent a text out to the dev

so just need to wait, thanks for your patience.

[glass osprey]

is toppgg down the website don't load for me

[sweet grove]

read above

[twin pollen]

Why are bots installed with 0 permissions? Many bots specifically need permissions and request them in their invite links upon install?

[tough swift]

API for voting is taking so long to load

[sweet grove]

to insure if users want to invite the bot with no permissions intead, it can still function to some extent, and if they want to use one command that requires one permission they can add that one permission instead of allowing the bot to do everything.

[sweet grove]

we are aware

[gilded obsidian]

hey

how do i get an api token

[normal narwhal]

your bot must be approved and on the site; then go to edit your bot's page + click the "webhooks" tab

[worn fog]

"Vote check failed for user 856196104385986560: Likely internal error in topggpy/get_user_vote. The API response might have been unexpected (e.g., not JSON). Error: string indices must be integers, not 'str'"
Can someone help me?
I've been crashing out for the last 10 minutes

[sweet grove]

Vote seems to work for me

Can you please send the bot ID

[worn fog]

okay one ec

sec

holy

[worn fog]

1279512390756470836

[sweet grove]

Seemed to work for me, I would try a different browser

[slender falcon]

hes not talking about that

looks like hes trying to use the python library

and it's giving an invalid response

[worn fog]

im actually about to crash out rn

[sweet grove]

Oh I see

[worn fog]

😭

[sweet grove]

I’m not on my PC to check that

Can you send your request

[worn fog]

    async def check_vote(self, user_id: int) -> bool:
        try:
            result = await self.topggpy.get_user_vote(user_id)
            if isinstance(result, str):
                try:
                    result = json.loads(result)
                except json.JSONDecodeError as je:
                    print(f"Failed to decode vote check JSON string for user {user_id}: {je}. Raw response was: {result}")
                    return False
            if isinstance(result, dict):
                return result.get("voted", False)
            elif isinstance(result, list):
                return any(str(user_id) == str(item.get("user")) for item in result if isinstance(item, dict))
            else:
                return bool(result)

        except TypeError as te:
            if "string indices must be integers" in str(te):
                print(f"Vote check failed for user {user_id}: Likely internal error in topggpy/get_user_vote. "
                    f"The API response might have been unexpected (e.g., not JSON). Error: {te}")
                return False
            else:
                raise
        except Exception as e:
            print(f"Vote check failed for user {user_id}: {type(e).__name__}: {e}")
            return False

i've also been verbally abusing chatgpt after asking

[slender falcon]

can you move this to #development for us

[worn fog]

k

[lone ether]

@balmy crag please check dms in case they go to message requests

[balmy crag]

@lone ether ohh

[lone ether]

-apps @balmy crag

[wild stone]

@balmy crag

Volunteer Applications

Hey! It seems like you're interested in volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Reviewers
Reviewers are Top.gg staff and must be 18 or older. Reviewers review the discord bots and servers submitted to the site before they are listed to make sure they follow our rules.

Moderators
Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Reviewer.

Applications are currently: CLOSED

[balmy crag]

i see

[glacial scarab]

why my app pfp deleted?

[sweet grove]

Our site is being slow/unresponsive at the moment and our development team is looking into it, this could be the cause

If not refresh your bot

[glacial scarab]

i changed it pfp 3 days ago

[wild stone]

@glacial scarab

1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
3. Refresh the page.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

[ionic wolf]

my votes are being counted twice? is this a known bug

[grand prism]

No, on weekends votes are worth two "normal" votes

[ionic wolf]

ah i see, ty

[sturdy swan]

Nynu is it a pokemon in ur profile?

[frank drum]

how 1482 views and 10000 invite (?

is this possible?

[grand prism]

Don't

@pliant mauve support scam

[pliant mauve]

Thank you

[icy summit]

Can you transfer a bot to a team? After it got accepted

Wait I see you can, when you do, will everyone on the team get access? And what will change? Would it need a new review

[lone ether]

-team

[wild stone]

@icy summit

To create a team:
Go to https://top.gg/teams/new
Fill out the name, description, and icon (optional)

Submit to be redirected to your team's edit page
From there, you can add members, edit details, or delete the team!

Read more about teams in our support article!

[pine nacelle]

if a bot is sharded i need to put the autoposter on the manager?
on ```js
manager.spawn();

or where else?

[stoic island]

can u verify bot i applied but failed can u chck

bot id 1388842111431868496

[icy summit]

I know, but will admins have access to change the bot?

[sweet grove]

It’s in the article

[icy summit]

Sorry! Didn’t see the link

[brisk stone]

I search Google how to promote discord server took me here what do I do

[strong wren]

List your server
Maybe make an auction advertisement

That's it

[royal echo]

Please I need a link to go join blockchained Sniper?

[sweet grove]

not sure what your asking

[sturdy swan]

bro is this even a question for william?

[scarlet blade]

hey
why i cant add more than 19 words
is there a way where i can add more?

[lone ether]

where?

bro left

[icy summit]

How do I change my user profile picture(not bots pfp)

@lone ether scam

[lone ether]

.ban @quiet inlet 7 support scam

[icy summit]

Ooh sorry!

[cerulean fulcrum]

Banned hecules18

[lone ether]

try logging out and logging back in please

[icy summit]

Works! Thanks a lot

[lone ether]

[icy summit]

I really appreciate the quick support here

[stable moon]

How often are server counts updated?

[icy summit]

Where?

[stable moon]

This count

[lone ether]

-servercount

[wild stone]

@stable moon

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[glossy bone]

If I say adult communities in my description. Would that classify as NSFW Content?

[stable moon]

Oh didn't realize we have to update it ourselves

[lone ether]

yup

[stable moon]

What's stopping someone from pushing fake numbers?

[lone ether]

nothing, if someone reports fake stats we'll just delete the bot

[icy summit]

Hmmm why can’t we transfer a bot to a team?

[lone ether]

are you the owner of the bot?

[icy summit]

im not trying, a friend, and yes she is

(sorry if i sound rude!)

[lone ether]

what's the bot page link?

[icy summit]

https://top.gg/bot/1396921786536431666

[lone ether]

you're the owner of the page

your friend doesn't have access to it

only owners can transfer teams iirc not admins

[icy summit]

how can i be the owner? as i didnt upload it

[lone ether]

did your friend transfer the page to you

[icy summit]

oh i see, it went on our group

i feel bad it says im the owner

[lone ether]

you can transfer it to her

[icy summit]

can we transfer the group ownership to the other person?

[lone ether]

no she has to make a team

then transfer it to that

[icy summit]

ohh okay! so just a new group?

team* sorry

[lone ether]

yes

[lone ether]

transfer the page to her first, then she can transfer to new team

[icy summit]

thanks!

is this allowed, feel like it kinda messes with it, not sure how it looks on phone, and if it messes with the page there

https://top.gg/bot/1396921786536431666
(i have a html)

[lone ether]

yes we allow html and css in the description

[wooden ice]

some bots show on how many servers they are. how can i "activate" it for my bot? :o

[grand prism]

Send it via API

#topgg-api
https://docs.top.gg/docs/API/bot#post-stats

[south oracle]

سلام عليكم

أريد ادمن يساعدني

[strong wren]

Not sure if this is something the team is aware of but on all captchas I've got (not sure if it's the same for other people) quite a few just never show up so I can't actually trigger the vote... Yes reloading the page fixes it as long as I don't get a captcha but it's a bit annoying

[limpid shadow]

does this only happen on mobile?

[strong wren]

It's happened on pc too, like 1/10 the captcha shows, 7/10 it just completes before it appears. The rest of 10 are that

[limpid shadow]

are you able to get me a network dump? (har file)?

https://support.okta.com/help/s/article/capture-har-file-on-an-android-device?language=en_US

[strong wren]

Sure, bearing in mind this was on 4g in the middle of somewhere I no longer am

And I'm also not with my pc or laptop rn so it will be 7 or so hours before I can get that for you

[jolly coyote]

How can i appeal a top.gg ban? My bot was banned for no reason i was never alerted and it doesnt break any discord ToS its literally just a sports bot. I tried submitting a appeal a long time ago and got no response

[grand prism]

@floral pagoda support scam

[tough swift]

Why is my bot showing that it only has 1 vote? The other day it showed around 40 votes

[grand prism]

It's new month

Votes reset every month

[jolly coyote]

@floral pagoda are you able to help

[tough swift]

Oh I didn’t know that. Thanks

[icy summit]

Hi!
Is it possible to send reviews to a channel? Like in discord if you know what I mean

[copper jay]

One message removed from a suspended account.

[icy summit]

What is the point of many votes? Like will your bot be more at the top? Orrr

[grand prism]

There is no API or webhooks for reviews (maybe in new "version")

[strong wren]

Custom css in description

[copper jay]

One message removed from a suspended account.

[strong wren]

No

Or

Let me find the link 1 sec

[copper jay]

One message removed from a suspended account.

[strong wren]

This

You can inspect and theoretically do a !important to override the topgg theme

Then put the CSS into your description markdown

[copper jay]

One message removed from a suspended account.

[strong wren]

No problem

[lone ether]

please email [e-mail] and wait for a reply. usually takes 1-2 weeks

[tall burrow]

My bot was rejected for not having a help command but it had .ajuda

How do I get it re-evaluated again?

[lone ether]

resubmit the bot to the site. put .ajuda in the long description somewhere

nvm i see it's in the prefix box, please resubmit the bot

[lone ether]

i don't think so

[icy summit]

Is there a way to suggest this ;) ?

[lone ether]

not atm no, it's not planned

[median wharf]

I'm trying to add someone to my team for my bot, but it won't let me. It did this a while ago, and I'm just now trying again, but it's still not working. https://prnt.sc/lmOHr2GjEXsA

[lone ether]

you can leave it at https://feedback.top.gg/ if you want, but the team is working on more important things atm @icy summit

[median wharf]

gotcha

[lone ether]

refresh the page, the invite should've sent

[tall burrow]

Ok

[lone ether]

it's okay i see it's in your prefix box, don't need to change anything

[icy summit]

Yess! It’s not necessary and ik there are more important things! But thanks (and thanks for the ping)

[sweet grove]

This has been re-reviewed please check the new decline reason

[tall burrow]

Ok, I'll solve it

[median wharf]

Worked. Thank you

[vale kite]

Do you guys not allow people to post their discord ads on the website anymore? 😅

@icy summit

[lone ether]

discord ads as in?

[icy summit]

Hi!

[vale kite]

like.. promoting your server

you guys used to let people promote their server on the website but i cant see how ):

[lone ether]

-product

[wild stone]

Create a Product in Auctions to Advertise!

Learn how to create a custom product in our support article.

Make sure your advertisement follows our Auctions Guidelines.

[lone ether]

you can use this for now, advertising servers isn't a thing yet, there's no eta when that will be available

[vale kite]

huh.. what is an auction? is it like bidding?

[lone ether]

yes, please read #auctions-faq and if you have questions use #auctions-support

[vale kite]

got it ty!!

[lone ether]

np

[last bloom]

Hey, Cloudflare gives error 1000 on topstats.gg. Is there any known ETA for fix?

[grand prism]

topggstats is not created by top.gg afaik but by one of the users

[lone ether]

wrong server, please go to topstats discord

[last bloom]

Is there any server for it?

Cannot check the website for it xD

[lone ether]

https://discord.gg/qwrnvxMs

[last bloom]

thanks

[icy summit]

What does this server do?

Like topstats.gg

[grand prism]

It's used for stats tracking. Votes number etc

[icy summit]

Ah okay!

[tardy lance]

https://top.gg/bot/1394421518062059581

Almost a week since i re submitted my bot any updates?

[daring hedge]

It can take up to 1-2 weeks, depending on how many users are before you

It is also school now for most here

[lone ether]

your bot was declined 3 days ago, you've been waiting 3 days after submitting it again

-upto

[wild stone]

When will my bot be reviewed?

Our current average review time is <1 week.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[tardy lance]

Wow feels like a week

[cyan raptor]

Do votes montly reset?

[grand prism]

Yes

[rough elbow]

Why does it say in analytics that my bot is with 15000 invites when its with 50 views

[frank cosmos]

-iframe

:(

[bitter geyser]

this dont work

i wanna pay with crypto but it doesnt work?

[patent nest]

this is not a crypto wallet

You have a wallet where you can deposit money in advance, e.g. $100, then you can use it to pay. That is your wallet.

[bitter geyser]

can i cover my bill with crypto manually?

[patent nest]

Only PayPal, bank, credit card, Google Pay

[bitter geyser]

😢

[fluid birch]

if you are asking if iframes are supported, they are

[uncut yacht]

how do you add a server tag to be findable through the site? i already added my server and the bot

[inland torrent]

hello my server was submitted to Top.gg a really long time ago but I never got a response

[lone ether]

There is no set review time for servers.

If your server does not get approved within a few minutes after submitting, it means it failed our automoderator checks. When this happens, the server will be put in the manual queue, which is quite long at the moment.

Please make sure your server follows all of our Server Guidelines for a quick and smooth approval!

Note: you must delete and re-add your server to get it reviewed again if it fails our initial checks.

[ruby sonnet]

Hey, is there an ETA on when the API endpoints are fixed for votes? My users are missing out on a lot of loot by not being able to receive their vote rewards

[grand prism]

Webhooks are the preferred method of receiving information about whether someone has voted, but from what I've heard top.gg is working on new API version so maybe it will be fixed

Afaik the endpoint responsible for checking a single user should work, only the endpoint responsible for the last 1000 votes does not work correctly

[celest wave]

how long does it take to get the guilds approved?

[frank cosmos]

@celest wave read this ^

[plush whale]

I am writing to ask for help with an ad campaign that has not gone live.

The auction we won for an ad spot for our server, Void Voyagers, was scheduled to go live on Tuesday, September 2nd, after 19:00 UTC.

As far as I can see, our payment was processed correctly, and there is no open invoice in our "Pay" section. However, our ad is still not appearing.

Could you please investigate on your end what might be causing this delay?

Thank you for your time and assistance.

[grand prism]

It would probably be better to send it on #auctions-support

[plush whale]

thanks

[icy summit]

-up-to-date

HELP

-upto

Ugh why can’t it

[grand prism]

Only staff can use tags

Just search for -upto using discord searching system

[sweet grove]

-upto

[wild stone]

When will my bot be reviewed?

Our current average review time is <1 week.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[peak plume]

How do I change my bot's picture?

I get it, it's defined by the Discord developer portal

[grand prism]

Change it on discord dev portal and click "refresh data" button

[peak plume]

Thank you

[floral swallow]

I keep getting "unexpected execution error" when submitting new a Discord Activity for review at top.gg/new. Is it possible to submit Discord Activities for review in addition to Bots?

[gloomy shell]

Not currently, no. we only accept those with a bot account attached

[limpid shadow]

We should really start supporting this

Discord activities next veld sidequest??

[floral swallow]

Thanks for the quick reply. It does have a bot account attached to it, but still keep getting the non-specific "unexpected execution error"

[gloomy shell]

Interesting. Im not sure if thats related or not then. Have you tried a secondary browser/device?

[floral swallow]

I have submitted it a couple of times, and I will try a few different things next. It is the "execution error" that sounds strange. I will get back if retries won't work.

[floral swallow]

Switching to a different browser worked. That was the first time I have seen that error.

[sweet grove]

What browsers did you encounter the error on out of curiosity?

[floral swallow]

The error occurred on Firefox on Windows but Chrome worked. Both are up to date. I can't be 100% sure I did not have a typo in the first submission and I fixed it in the second. I will try again later with another bot submission using Firefox

[sweet grove]

I will see if I can reproduce the error on Firefox, then bubble it up to a developer if needed.

[bitter geyser]

paid yesterday still shows "pay all"

[gloomy shell]

please open a #auctions-tickets

[inland torrent]

thank you

[inland torrent]

i just finished and it looks like you have an error

[icy summit]

Are you allowed to say “Trusted by thousands of Discord servers, game developers, and Robux traders worldwide”

Even if your bot isn’t in that many servers?

[gloomy shell]

That isnt something that we moderate, no

[icy summit]

So my bot won’t be deleted?

Bc

Trusted by ten of Discord servers, game developers, and Robux traders worldwide

Is weird

[gloomy shell]

we wont delete your bot for that.

[grand prism]

Weird is lying/misleading the user but you do you

[gloomy shell]

at the very most we'd contact you and ask you to fix it but i dont believe we would even do that

yeah, i dont recommend it. but you can do it

[icy summit]

Hmmm I’ll look into it, as I get that it’s misleading…

Thanks!

Many better? Or still misleading 😭

[fluid birch]

many is up to interpretation whereas saying "thousands" would be disgenuine. I'd go with many if I were you

[icy summit]

But it is in server with thousands of users.. but they may not use it..
But I will go with many ;)

[steel carbon]

Has there been any update to user apps on top.gg? Like ones that dont have a bot only user installs

[fluid birch]

not yet

[bitter palm]

I can't remove my discord bot for updates

[sturdy swan]

Click the black box, maybe its a checkmark?

[strong wren]

The box is under left side of the box

The lil black square

[gloomy shell]

You don't need to completely remove your bot when you do updates

Deleting and later relisting your bot causes us to be concerned with possible abuse of our website. You can just leave it on the site

[lone ether]

actually you have to type "delete" there

not sure why on their screen is weird

[normal narwhal]

but if you're just taking it down for updates, you don't need to ( as xiuh said above )

[strong wren]

Interesting

[bitter palm]

I completely changed my boat from top to bottom

[strong wren]

Wouldn'tve thought that

You can refresh data

To change the pfp and stuff

[normal narwhal]

if its just the details (name, pfp, etc), then yes just use the refresh data button on the bot's page. if it's a completely new bot, ie new application id and everything, then you have to completely resubmit and go through the queue

[bitter palm]

Okey

[bitter palm]

I couldn't find it in the edit section, I looked everywhere.

[normal narwhal]

or if this helps

[bitter palm]

I clicked on it, it didn't work at first, now I clicked on it, sorry.

[inland torrent]

can someone help me get my submission working?

[lone ether]

what do you need help with?

[lone ether]

-wrongserver

[wild stone]

@pale juniper

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

[high berry]

I have a error

It says error client exception consult console. So I can't vote

-help

[lone ether]

clear your cache and refresh the page