support

[ripe bane]

What do i do when i cant log in to top.gg website

[safe elm]

Can someone explain why the ad says the subscription remove voting countdown, but it don’t?

[grand prism]

Premium removes the 10 seconds you have to wait before voting, not the 12 hours you have to wait between votes

[astral fable]

lmaoo imagine

[wild lagoon]

is there any way of making the verifying process faster?

[grand prism]

For servers or bots?

[jovial surge]

Ayy
I created the top.gg server ad like, 6 weeks ago. Still no review or verification 😭

[sage monolith]

server ad?

[jovial surge]

my server

in general

[sage monolith]

well you can try deleting your server and then re-submit it

if it follows the guidelines then it gets instantly approved

[sage monolith]

deleting server from top.gg

[jovial surge]

Would it restart the "one to two months of review time" I got told last time?

[jovial surge]

Someone else told me something different

#support message

[sage monolith]

read the latest #announcements

we've got some changes

[jovial surge]

Alright

I gonna resubmit then

[sage monolith]

[jovial surge]

done

fyi

[sage monolith]

did it got approved?

[red basin]

I found a bug on the website, is this the right place to report it? 🙏

[wild lagoon]

bots

[grand prism]

Not really then

Zobs wrote that the time now is less than a week (even less than 5 days iirc), so it's not such a tragedy

[modest berry]

Hello 👋, Its been 5 day since I applied for bot verification

[junior loom]

It can take up to 2 weeks

[modest berry]

I see

[thin oyster]

I want to vote a bot but every time I try to login it shows that you need to verify your account but defines no method to

[grand prism]

I think you need to verify it on Discord

[thin oyster]

Discord where?

[grand prism]

Discord as a platform. Discord will not allow you to log into any site with your discord account until you confirm your email address on your account

[thin oyster]

Any steps? Also can you tell in DMS, I gotta go out, I'll see when I come?

[thin oyster]

Anyone?

[lone ether]

user settings, see if your email is verified

[thin oyster]

@lone ether

This user settings?

[lone ether]

yes

[thin oyster]

Where here?

[lone ether]

account

[thin oyster]

It shows

[lone ether]

-notdiscord

[wild stone]

We do not represent Discord, nor are we affiliated with them. We merely use their service.

If you have any questions and/or suggestions regarding Discord itself, or wish to report any violations to the Terms of Service, you can use any of these links:

How to leave feedback/suggestions to Discord
How to report bugs/issues to Discord
How to report a violation of the Terms of Service to Discord
How to contact Discord for general inquiries

[thin oyster]

Umm

What to do here?

[lone ether]

talk to discord, this server is for top.gg

we can't help with discord issues

[thin oyster]

It's an issue from your side, I can't log my account

[gentle garnet]

it's inside the discord oauth2 flow so it's related to discord — not top.gg

[ripe bane]

Tf do i do about not being able to log into top gg

[ripe bane]

It’s not discord it’s the site

[lone ether]

if you can't log in, that's discord side issue, not topgg

[ripe bane]

So not being able to login to its site alone is discords fault

Ok

[lone ether]

yes because the account you're logging into is your discord account, not a top.gg account

[lone ether]

^^

[ripe bane]

Ah ok makes sense

Discord always broken

[patent kiln]

I can’t log in to my account on top.gg to vote and i need to vote to complete some tasks, i tried a lot of times but it says ‘try signing in with a different account’

What should i do?

[sand trench]

-help

-avatar

[sage monolith]

if you want to run the bot commands then pls do that in #commands

[ripe bane]

Same

[patent kiln]

any solution u found?

[ripe bane]

Nope they said its on discord to fix

[patent kiln]

w8 if it's dc's issuse then.......

ahh!! finally it's solved in my case

i thing it was happening cuz i had different account logged in in my browser than my dc app (account on browser means different account on discord's website than app)

i logged in with same account on browser and it own its own went straight to the intereface where u authorise tog.gg to access ur stuff rather than haveing me fill in password and e-mail adreess

hope this helps u

[ripe bane]

It won’t let me click the login at all

Like the login and lines don’t work at all

The 3 lines and the account icon isnt clickable

It’s frustrating

[patent kiln]

oh that's sad

try different device

[lone ether]

-troubleshoot

[wild stone]

@ripe bane

Troubleshooting steps

Make sure you're logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg.

Try these steps in order:

1. Turn off ad blockers/VPNs and try again.
2. Log out and log back in.
3. Use a different browser (not Opera/Brave, they cause issues sometimes).
4. Use incognito mode on any browser.
5. Use a different device.
6. Wait a few hours. If the issue persists, come back for more help!

[lone ether]

have a go at these

[lone ether]

@fast meadow just saw you tried transferring your bot and it went to an empty account, would you like it transferred back to you?

[brazen flint]

Its been like this for so long idk what’s the problem. I tried using different browsing applications but it didn’t work. Need help

[grizzled sierra]

Anyone else having issues with the site not loading up?

[sweet grove]

Seems to be loading fine for me

[patent needle]

// my windows and android works on it so try this solution -> #support message

[lethal crag]

Can my bot check be delayed by a few days extra?

My bots host has gone down and idk when the check is for publishment

[grizzled sierra]

It’s working now I had to switch to chrome tho

[sage monolith]

@lone ether ^^

[verbal hearth]

I need developer role

[vagrant wigeon]

there you go!

[verbal hearth]

Thanks man

[fair totem]

my member thingie not accurate

[patent needle]

is it just me or for others the website is slow too?

[grand prism]

Works fine for me

[patent needle]

you have already been answered on this matter, #support message

[fair totem]

ok well they did a bot update so

[patent needle]

would you mind showing where is the message? im unable to find

[lone ether]

there was no bot update

[fair totem]

#announcements

[patent needle]

but the exact part that mentioned the top.gg bot please 😦

[fair totem]

the server update

idk thought they revamped stuff including that

[patent needle]

there was nothing mentioned about top.gg bot, at least not in few last announcements

[fair totem]

was just checking then

[lone ether]

yup no mention about bots, just server release

[split fern]

what does it want me to verify on bro?

<@&817055174613794826>

[grand prism]

Discord I guess

[lone ether]

make sure you're logged into the correct account on browser version discord

[real osprey]

When does the upvotes reset?

[gloomy shell]

the first of the month currently

[shut rock]

https://top.gg/bot/1252507951722270731

why does my bot avatar not show?

I just changed the description

[sweet grove]

When I go to your bot page, I see the same description that's shown in that image.

As for your avatar you mean on your Discord Bot? or the website?

[shut rock]

website

[sweet grove]

I am showing it just fine, the avatar you see in the embed there, is that the correct avatar?

[shut rock]

yes

[sweet grove]

Then it appears it's showing just fine.

[shut rock]

it shows this to me

[sweet grove]

Did you refresh your page?

[shut rock]

i tried in clearing cookies and stuf to

[shut rock]

after changing desc I just saved it

do I have to refresh too?

[sweet grove]

I would refresh if it doesn't show yes. Is it showing the corrected version for you?

If your on your computer can you reload the page with Control + F5

[shut rock]

I used the refresh data button and it shows now
thanks

[ripe bane]

YES

[ripe bane]

Literally my screen too

Yea people saying the site been like weird for people for years ive had no trouble till few days ago and it’s frustrating

[ripe bane]

I did ask that nothing worked

[lone ether]

are you using an iphone? @ripe bane

[ripe bane]

Yes

[lone ether]

it's a known issue with iphones atm, no other phone is being affected

do you have another device?

[ripe bane]

Sadly not

But if its iPhone I understand and I’ll leave it be till it’s hopefully fixed

[lone ether]

sorry

appreciate your patience

[ripe bane]

Thank you for helping me, i forgot i had a Samsung tablet I’ll try there

[ripe bane]

Yea still the same I’ll just wait it out

[lone ether]

np

[grizzled sierra]

It works with google chrome least for me it does

[ripe bane]

I tried that and it didn’t work

[grizzled sierra]

https://tenor.com/view/sad-upset-violin-sponge-bob-mr-crab-gif-3466351

[ripe bane]

[grizzled sierra]

https://tenor.com/view/see-you-soon-gif-18010036

[modest berry]

@pliant mauve Hello 👋, the bot has a prefix help command. x!help

[pliant mauve]

Sent you a DM

[astral fable]

I noticed that pokecord has their site/docs in their long description, how can we do that?

https://top.gg/bot/716390085896962058

[grand prism]

Looks like html iframe tag for me

[astral fable]

ah i didnt know html was allowed, just tried it and it works, thanks!

https://top.gg/bot/1232004571782447195

[visual ermine]

[gaunt bluff]

Not sure if the pinned known issues message includes this, but I haven't been able to edit my bot's webhook url for a few weeks now (users are telling my their votes aren't being counted)

and also the POST bot stats has been returning a 500 error since beginning of May, so the displayed server count is very outdated

[lone ether]

your bot's long description must be at least 300 characters @gaunt bluff

for the edit issue

[gaunt bluff]

oh thanks, that worked!

[lone ether]

np

[queen steeple]

@fluid birch sorry for disturbing you again
how can i refresh my pfp

[lone ether]

i don't think that's possible atm

[queen steeple]

@lone ether Nevermind
it refreshed after relogging

[lone ether]

good to know thanks

[queen steeple]

@lone ether what's the problem?

[lone ether]

invite using topgg id

-topggid

[wild stone]

Finding Your Top.gg User ID

You can find your Top.gg User ID on your Top.gg profile.

Follow these steps to find your Top.gg User ID:
Click here to navigate to your profile.
Copy your Top.gg User ID from the address bar.

[queen steeple]

He should sign up first?

[lone ether]

he's not logged on topgg?

the person you're inviting has to log on topgg @queen steeple

[queen steeple]

Alright
Thanks

[low stirrup]

I have currently trouble with the post stats endpoint.

I always get a html file back but with status 200 and empty body. It wasnt like this like a few months ago. Did something change?
Also doesnt seem that the request goes through, since its still stuck on very old count.

Seems like the issue is with sharding. If i just send count it works

[patent needle]

try #topgg-api or #development

[distant perch]

Heyyy. I am Jack and I am senior mod in a large server. We use Cyno Bot, but it has suddenly stopped working, and I am wondering how we can go about getting it fixed

This is what we are getting when we use a command

[cerulean blaze]

-wrongserver

[wild stone]

@distant perch

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

[jolly veldt]

Hey I’m very sorry if this is either the wrong channel or wrong server but I’m experiencing issues with the website. I try voting on a bot but it doesn’t let me vote at all, all it does it gives me an ad that goes on infinitely and as well as never loading in. I’m not sure if its due to your recent server updates, and I also don’t know if this is a common issue now.

If it is I’m very sorry, but if anyone just has information that would be great

[timber juniper]

Why im getting this error?

[queen steeple]

You submitted that server before

[ruby ledge]

Review pending since 3 month https://top.gg/de/discord/servers/705105957653839872

[timber juniper]

That from very long time

[queen steeple]

Check in your profile if you can find the application

[timber juniper]

How can i delete the submession?

Found it but i wanna delete and re add bcz new link and new everything

[queen steeple]

You will find the "Danger Zone"
With a button to delete

[timber juniper]

I cant see it

[queen steeple]

Click on edit
And i think that you will find it like this

[timber juniper]

CAnt see

[lone ether]

please don't delete just to update details, you can just edit them

[lone ether]

delete and resubmit the server please

[lone ether]

if you're using iphone, it's a known issue and being worked on

[timber juniper]

Edited but not work the edit didnt saved

Thats why i want to delete and resubmite

[lone ether]

check your ticket please

[timber juniper]

Okay

[forest sinew]

@lone ether 7 days applied but still no response

[lone ether]

-upto

[wild stone]

@forest sinew

When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[forest sinew]

ok

[ruby ledge]

Done right now

[lone ether]

you can refresh it to see if it's been approved or not, we're using a new automod that reviews server pages

[void crow]

Guys, I want to ask whether the community I put on Top.gg is under review? Because it's been a long time and while it's still under review, is it that the link to share my community there can't be clicked and seen by others?

[lone ether]

servers recently came back so all servers are being re-reviewed

you can't share the page until it's approved

[void crow]

:(:(;( so i have to wait?

[lone ether]

yes

[void crow]

Alright, thank you...

[lone ether]

you can delete and resubmit it if you want as we have a new automod system that reviews servers

if your server page follows all the guidelines it'll be approved instantly

if it doesn't, it'll be submitted for manual reviewing

[void crow]

Alright...I'll try to resubmit again later...

Thank you...for the information and suggestions

[lone ether]

np

[ruby ledge]

Not yet:

[hollow drum]

Just wondering, how long is the review time around currently. is it still up to 2 weeks?

[lone ether]

bots - 2 weeks
servers - months if manual review otherwise automod would approve in a few minutes

[lone ether]

then your server is breaking guidelines

[wild stone]

Auction Guidelines
Bot Guidelines
Review Guidelines
Server Guidelines
Voting Guidelines

[ruby ledge]

how? it is a DayZ discord server. Pretty standard

[lone ether]

could be anything, description, tags, check the server guidelines from the embed above

[lyric burrow]

Hi, I get an error when i try to vote for a bot we use.
When page is loaded it says I can vote after adds, but when adds finishes the page goes black with the text;
Application error: a client-side exception has occurred (see the browser console for more information).
We need the vote option 😅

[astral fable]

Does anyone know why my server ad doesn't display the amount of servers my bot is in?

[astral fable]

try incognito mode

[green mist]

So I'm confused about the voting thing, what does it do? I seen on a giveaway it said help me by voting and I clicked it and I had to login and stuff but I didn't do it and today I just decided to come to the site and login and then I clicked vote and logged in and stuff and it let me click vote and said thanks for voting...... But what did I vote for? Cuz this time I didn't go thru the giveaway so I don't understand what I voted for.

[lone ether]

voting helps the server/bot to be seen more often by people. you can read more about it on our support article: https://support.top.gg/support/solutions/articles/73000548596

[lone ether]

server count on server pages aren't working atm as the topgg bot isn't set up yet

[lone ether]

-troubleshoot

[wild stone]

@lyric burrow

Troubleshooting steps

Make sure you're logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg.

Try these steps in order:

1. Turn off ad blockers/VPNs and try again.
2. Log out and log back in.
3. Use a different browser (not Opera/Brave, they cause issues sometimes).
4. Use incognito mode on any browser.
5. Use a different device.
6. Wait a few hours. If the issue persists, come back for more help!

[lone ether]

try these steps please

[astral fable]

Gotcha

[limpid shadow]

Less of a "Aren't working" and more of a "Are coming after the launch"

[jolly veldt]

I see, alright thank you

[astral fable]

fair enough

do we have an estimate as to when?

[lyric burrow]

Thnx

[lyric burrow]

Thnx

Can this be fixed though so we can vote logged in already?

[lone ether]

the team is working on it 🙏🏽

you can try other devices for now

[lyric burrow]

I did and it works in Firefox, but also gotta log in

[lone ether]

well you have to log in on any device to use top.gg lol

[brittle wren]

Hello, I have a one problem and question about one discord server that I banned my bot to using it. Idk is that weird but server has 11k members that all of those members are bots from this website. Can I ask what can I do in this situation? Like I banned my bot from there but isnt that against discord tos?

[grand prism]

There's nothing you can do beyond what you've done. Is having a server full of bots against ToS? No. How is that possible? Someone added a lot of bots before Discord introduced the apps limit, and as long as they're above the 50 apps limit, they'll be able to add more bots to the server

Why do they do this? There was speculation that maybe someone was adding bots and looking for vulnerabilities in them to abuse. Is this true? I don't know, my bot was once added to two such servers but they kicked it out after a few days

[brittle wren]

Well good thing I can ban my bot

Thx

[runic prawn]

Subject: Unable to Edit Application – Only Delete Option Visible

Message:
Hello Support Team,

I hope you're doing well. I’m reaching out because I’m currently unable to edit my application. The option to edit is not visible on my dashboard; instead, I only see a delete user icon.
I would like to update the name and photo of my application, but due to the missing edit functionality, I’m unable to proceed.
Could you please assist me in enabling the edit option or guide me through the process?
Thank you in advance for your help. Looking forward to your response.

Best regards,
Mr Johnny 👑]

<@&817055174613794826>

[lone ether]

please create a #staff-tickets

[spring lava]

They don't get notified for this, just to let you know 🙂

[lone ether]

?

[spring lava]

?

[lone ether]

they do get notified

[spring lava]

Nope

[lone ether]

it's a pingable role

[spring lava]

Uh wait fr

Why wasn't it showing for me before...

[lone ether]

skill issue

[spring lava]

Lmao, if you search for <@&817055174613794826> it doesn't show but it shows if you do @ only

Oh no

Uhhhh

I'm soweee

[gloomy shell]

[lone ether]

mods ban this user

it's ok bc only xiuh has the role rn

[spring lava]

Lol

[vagrant wigeon]

how do i ban

[sturdy swan]

Yall check my about me section, you need it.

[distant egret]

please go to #general

[spiral jewel]

If I were to make my bot non-useable in servers unless they are approved via application. Would that go against your guys’ TOS? Because I’m running out of data 🙏🏻

[torpid marten]

wait if i had a server in the old discord server list, is it automatically on review now as well?

[lone ether]

that's fine

[lone ether]

yup all servers that were on the site before are back in the queue, if you want it to be approved fast, you can delete and resubmit it

[eager phoenix]

can i add images in long description of my bot using markdown or html?

[grand prism]

Yes

[lone ether]

-wrongserver

[wild stone]

@hallow harbor

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

[hallow harbor]

oh ok

[barren yacht]

Guys, how long approximately does it take for a bot to be verified by moderation?

[fluid birch]

-upto

[wild stone]

@barren yacht

When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[digital sage]

I had it checked in 2 days

[barren yacht]

thanks

[torpid marten]

for discord servers, is there a webhook functionality like there is for bots?

[grand prism]

I don't think so

There used to be a webhook for servers but now it seems to be gone. I don't know if they plan to bring it back

[torpid marten]

bruh

[strong wren]

heya, can i get the bot developer role? <3
#mod-logs message

[digital sage]

I'm also interested in this question. When the bot was approved, I was not on the server and was not given a role
#mod-logs message

[sage monolith]

You both will get it in a while

[sturdy swan]

hellooo support
Hope all of u have been doing well!

I posted a server at top.gg and it still shows under review , its been more than a month.
Could I please get any update to how much time it could take?

[grand prism]

Months (if you want to get it done faster then resubmit it and if it follows the guidelines then it should be accepted by automod right away)

[shell solstice]

Hey, I’ve been waiting on a response in my ticket
https://discord.com/channels/264445053596991498/1388226646485635214 for 24 hours. If the mod is busy, could another one possibly assist? We had a raid and some false review bombs yesterday, and the mod asked me to report any further ones—but I haven’t heard back. Thanks in advance!

[torpid marten]

yeah i submitted mine and i got approved in like 5 seconds

also do vote credits still exist, and if it does can someone tell me how they work?

[grand prism]

No, they were removed some time ago to improve the quality of use of the auctions

[digital sage]

Okay, thx. Then will it be necessary to remind or do the moderators search and give out themselves?

[late geyser]

Why is bots not working

[wild stone]

@late geyser

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

[vapid dew]

Hello i need help!

I was working on kick command and i was forget to add action in it and when i was try, bot crash. After fixing it now it stuck on deploy global command. Is anyone can help me please.

[shell solstice]

Wrong channel

[queen steeple]

@sage monolith My bot has prefix, slash, context menu commands
I'll resubmit
And in the prefix section should i put "." Only or i have to add slash

@fluid birch

[queen steeple]

https://discord.com/channels/264445053596991498/272764566411149314

[queen steeple]

@zinc oracle can you please answer to click on the button submit as soon as possible

[zinc oracle]

Hey, you should DM the reviewer

[queen steeple]

I wasn't rejected because and i already contacted him

I'm just asking about the prefix

[zinc oracle]

You can list multiple

IE: / or .

Or list whatever you prefer

[queen steeple]

Alright thanks

[lone ether]

done

[strong wren]

ty <3

[lone ether]

done

[lone ether]

got it, looking into it

[shell solstice]

Thank you

[shell solstice]

Bot page was just raided. I made a ticket. Stressful times

[supple mica]

Please refrain from the numerous messages

Just open a mod ticket the next time

[shell solstice]

Sorry, just stressed cause this person has been doing this since yesterday.

[void crow]

I have resubmitted my server again guys, hopefully it will be reviewed and approved😭✌🏻

[burnt crystal]

Why I can't vote on top.gg?? It stuck with the looping circle.

[patent needle]

-> #support message

[exotic grove]

Hello, the last 1-2 weeks I’ve been unable to vote on Safari (Page just wouldn’t load). Instead I was voting on another browser, but the number of tickets I have hasn’t changed at all. What can I do about my tickets

And when I vote, it seems not to register at all, but I’ve been voting to the correct account, twice a day

[burnt crystal]

Why is it not allowed on this device? When the discord app is working on this device.

Top.gg site is also working on this device

It doesn’t make sense that the voting is the only one not working.

Remember the voting work before

It mean top.gg voting are working

On this devife

*device

[patent needle]

i only redirected you to the steps you can try, i don't know the answer to your questions so you need to wait for someone else

[burnt crystal]

I see thank u then

[lone ether]

apple users are having this issue, if you use another device you won't have this problem for now

[lone ether]

read above^

[exotic grove]

I deleted the cookies and it’s working now, I was speaking more retroactively for the times I voted on another browser but didn’t get tickets

[lone ether]

that's a bot issue not a topgg issue

[pulsar sun]

Can I add a discord or other link for custom background? Imgur not working

[light shard]

Why did he safed this picture as .webp data and not as .gif?
Not its not moving on the website

btw the picture is uploaded in discord developer portal as gif

[earnest dagger]

Been like this for months😔

[hardy jasper]

Press the imagine and copy link adress
Make sure it has .png or whatever at the end of it this way u know u copied the rught one

[pulsar sun]

Hmm done

[lone ether]

we don't support gifs

[lone ether]

veld will push a fix for this this week

[grand prism]

Some of the bot's have gif as a profile picture tho 🤔 (SOFI for example, both on main page and bot's page)

I thought it was a new feature

[light shard]

Yes i though it too, thats why i changed mine

[earnest dagger]

Yayy! Thank you for the help

[patent needle]

// @grand prism , @light shard
Not sure if you two noticed the difference but some bots have avatar on external-cdn.top.gg and others on cdn.discordapp.com, the second is your answer why they can have a gif

[light shard]

and how can I set this for my bot?

[patent needle]

I could only provide the answer, not the solution

[light shard]

Thanks for that answer, appreciate that. Would be nice if another User with the knowledge for this can add a description how to set this up

[sweet grove]

What are you trying to do?

[light shard]

I am trying to get my Gif from my Bot on top.gg playable. So you dont have a static picture. Some Bots have that and Its not enough to upload your image in discord developer portal

[sweet grove]

Interesting, so you upload the GIF in the dev portal and it doesn’t play as a GIF even on the bot?

[light shard]

Its playing on the Bot, but not on my top.gg website. For example:
My Bot with Gif: https://top.gg/bot/1370064293697163326
Other random Bot with gif: https://top.gg/bot/938837213926547467

[sweet grove]

Gotcha. Did you try clicking the refresh button?

[light shard]

Yes I did

[sweet grove]

Hmm yes this is very weird.

Let me ask a developer

[light shard]

Thanks man

[patent needle]

*if i can add something, I also tried resetting the avatar yet didn't helped either

[sweet grove]

Yes maybe try that

[light shard]

I did before.

But it wont work idk. Its not a big deal but its a lot prettier and more catchy if the Gif plays

[sweet grove]

It totally does I agree, I’ve shot a message over to the team so will let you know 🫡

[light shard]

I also recognized that if you try to open the bot picture in a new tab, it is saved as .webpv and the other one I send you is saved as .gif.

But in discord developer Portal and on my PC its a .gif and also if i tap on my Bot on discord it played as gif

[sweet grove]

Thanks that helps, I’ll let the engineers know that

[pliant fern]

@sweet groveyou here?

[sweet grove]

Yes, how can I help?

[pliant fern]

i was trying to add my discord bot, and i got stuck on the first step

i tried pasting my application ID, and it couldn't identify my bot

is the website crashed rn or smth?

[sweet grove]

Can you share what it shows?

And you entered the bot ID?

[pliant fern]

yes ive done them all correctly

idk why this pops up

[sweet grove]

Okay, can you paste the bot ID please?

[pliant fern]

1317345341586014208

does pasting not work in the site? should i manually type the numbers out or smth?

[sweet grove]

Yes that does seem to be the correct ID as discord.id is showing it as a “Unmatched EGO” bot

Let me get a developer to look into this

[pliant fern]

thank you

[sweet grove]

Okay, done. Will ping you when they respond. Sorry for the inconvenience

[pliant fern]

Appreciate it 👍

[old token]

I changed my Discord account a bit ago and transfered ownership of my bot during that time. On top.gg the bot is still listed under the old, deleted discord account - How can I get it transfered into my new account so that I can update the page?

[sweet grove]

For this you would need to open a #staff-tickets

[queen steeple]

@gray tartan dm

@zinc oracle can you explain how my bot can timeout a user without permission!!?

[zinc oracle]

If you DM the reviewer they can help you.

[queen steeple]

Alright
Sorry for disturbing you

[mortal steppe]

wait in what channel would you ever get pinged if ur bot is approved/declined?

nvm i found it :3

[lone ether]

i will ping you personally and send you a letter to your house

give me your address.

-# don't

-# i just realised this is support

[mortal steppe]

yippe

but uhm i'm not sure how would you test the bot

it's not a moderation bot thingy it's a rpg game 😭

-# which is supposed to be played on desktop write that down

-# bc embeds on phone are goofy

[lone ether]

You can see here how we review bots, what permissions the bot gets during testing, etc. - https://bit.ly/brprocess

[mortal steppe]

i checked it and my bot does have a premium shop for subscriptions and items (which all of them work i use manual commands to trigger each sku to see if they work) but i wouldn't know how to let someone test them too

[lone ether]

do you give premium to servers or users?

[mortal steppe]

user

it's like a subscription and they get perks for the game

i have all 3 functions to check

1. sub
2. re-sub
3. sub cancel

[lone ether]

can you manually give people premium?

[mortal steppe]

yes

i mean to the user's invoker

i would have to allow a whitelist

[lone ether]

when a reviewer reviews your bot they can contact you to get premium

[mortal steppe]

oh oki

i can allow their id in the whitelist then

but yeah i know it works bc i wouldn't want ppl to spend money and don't get their stuff that's an hustle to deal with 😭

[lone ether]

np

[mortal steppe]

https://tenor.com/view/vrchat-dancing-cat-turn-it-back-up-garn47-gif-14732406235755484815

[fierce notch]

Yayayyaya my bot got message content intent

[lone ether]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[ocean pier]

How to become a bot reviewer here?

[gloomy shell]

-apps

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Reviewers
Reviewers are Top.gg staff and must be 18 or older. Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

Moderators
Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Reviewer.

Applications are currently: closed
We open applications when we need more Reviewers. Please keep an eye on #announcements for more information!

[mortal steppe]

1. become reviewer
2. review own bot
3. profit?!

https://tenor.com/view/vrchat-dancing-cat-turn-it-back-up-garn47-gif-14732406235755484815

[gloomy shell]

theyre not allowed to review their own bots

[mortal steppe]

it's a joke 😭

https://tenor.com/view/good-morning-brian-griffin-stewie-gif-23506624

hello good sir totally not me on second account

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[hardy panther]

https://tenor.com/view/ishowspeed-flip-kai-cenat-speed-gif-3527699065888387780

[topaz flume]

I already completed my payment but after that I can not join the auction it shows me to complete my payment. What type nonsense thing happend with me?

[gloomy shell]

#auctions-tickets please 🙂

we can manually check and mark them as completed if it was not done automatically

[hybrid pawn]

I’m having issues with voting for bots, like I can get to the page in question but it keeps me in loading I’ve waited and it still shows ads

[lone ether]

if you're using an apple device, this is a known issue. the team is looking into it and trying to fix it as fast as possible. meanwhile, please try any non-apple devices

[hybrid pawn]

Ok, thank u very much, I was worried for a second

[lone ether]

np sorry for the inconvenience

[hybrid pawn]

Don’t worry, I’m sure u have had more than a few peeps bring this up, hope things get fixed soon

[lone ether]

[digital sage]

what's the problem with imgur - I can't upload photos for 3 days in a row, and the site doesn't accept other photo hosting services?

[gentle garnet]

use css

[feral frost]

Any update on this?

[earnest dagger]

I thought imgur was dead

[digital sage]

And the worst thing is that you can't use another hosting for images

[twilit fox]

still doesn't work for me

[pliant fern]

@sweet grove any update?

[lone ether]

your bot seems to be flagged by discord, maybe why you can't upload it

[pliant fern]

Oh yeah I just checked, it's marked as spam for some reason

Anyway thanks for responding. I'll try and contact discord's support team to appeal

[vital lintel]

Same issue again — votes didn’t reset this time either

[limpid shadow]

Yeah, have been working on other things

thanks for the ping

[vital lintel]

I lost the votes my bot received after 5 a.m

[astral fable]

@limpid shadow do you know why my votes have been reset?

I had 400 and now i'm at 0?? https://top.gg/bot/1232004571782447195

is it like a scheduled thing?

[gentle garnet]

they reset every start of a month

[astral fable]

ahh gotcha, thank you

[gentle garnet]

literally two messages up

[ebon hare]

hey why is it showing I have 0 on my bot votes?

[sweet grove]

The votes reset at the start of each month.

[ebon hare]

I see ty I didnt realize

[mortal steppe]

i made a function that checks if someone voted for the bot, does the vote automatically returns false after the 10/12 hours after someone voted?

or it stays true after 1 vote forever

[grand prism]

It should reset after 12h

[mortal steppe]

thanks

[timid ore]

@limpid shadow

could you please check your dms

[lone ether]

is there something you need help with?

[limpid shadow]

answered him in DM

[reef mortar]

Hey

[ebon hare]

how can I add pictures to the description of the bot

[grand prism]

You can use html tags in long description

[mortal steppe]

sorry for randomly popping up but what's the (i) for

[ebon hare]

server count

[mortal steppe]

is not supposed to say 0 isnt it?

[ebon hare]

u need to add it to ur code for it to count

[grand prism]

You have to submit server count via api

[mortal steppe]

ohhh ok ok

tyty

yippe

https://tenor.com/view/happy-cat-yippee-cat-gif-6081453495700419424

its each 30 min a good amount?

or do i do like 2 hours or 12 hours idk

(i have it set on a self task each X time)

[grand prism]

It should be fine

Just in case, you can check the headers responsible for ratelimit info because it can always change, you should not hardcode ratelimits

[mortal steppe]

yes sir

btw what i just realized how is it 9 servers

gotta see what servers is the bot in now 👀

[acoustic tiger]

Is the team still working on the issue of unrelated bots showing up in search or is it fixed?

[velvet anchor]

where do i find my topggtoken? it's not available before the bot isn't approved, right?

[astral fable]

how'd you even manage to have that show?

mine says 0

[mortal steppe]

you send request using top.gg api

[astral fable]

oo i see, thanks

[grand prism]

Yes, you must have an approved bot to access the API

[astral fable]

can you send me docs?

[mortal steppe]

https://docs.top.gg/docs/API/bot

[astral fable]

appreciate

[mortal steppe]

https://top.gg/api/bots/:bot_id/stats

server_count

[astral fable]

i see buy that's a get, there's no way to make it show my own server count on my page?

oh there is a post too nvm

i'm blind

thanks ❤️

[velvet anchor]

thx

[grand prism]

But for future reference: the token should be in the webhook tab

[velvet anchor]

once i see that tab, i am confident to figure out the rest. thx bro

[modest egret]

How do I apply to be a reviewer?

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Reviewers
Reviewers are Top.gg staff and must be 18 or older. Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

Moderators
Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Reviewer.

Applications are currently: closed
We open applications when we need more Reviewers. Please keep an eye on #announcements for more information!

[tidal skiff]

I have a bug that doesn’t let me remove the servers I’ve added

[sweet grove]

Thanks for bring this to our attention. Are you able to capture the console logs in the inspect element tool please? Control + Shit + I -> then go to the console tab and record that.

[sweet grove]

The console tab in that please, and refresh and try to delete it

[radiant plank]

Why it takes so long to load anything in your website?

[sweet grove]

Hi! I would check your internet connection, on my end things seem to be fast for me.

[radiant plank]

I don’t think it’s my internet, bc few mins ago i js searched and ordered a device from amazon

Not just amazon but all other sites seems to be faster than top.gg website

[sweet grove]

-troubleshoot

[wild stone]

Troubleshooting steps

Make sure you're logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg.

Try these steps in order:

1. Turn off ad blockers/VPNs and try again.
2. Log out and log back in.
3. Use a different browser (not Opera/Brave, they cause issues sometimes).
4. Use incognito mode on any browser.
5. Use a different device.
6. Wait a few hours. If the issue persists, come back for more help!

[sweet grove]

Can you try these steps please.

[radiant plank]

It actually playing the ad and finishes but won’t let me click a button..

I don’t use vpn nor ad blockers

[radiant plank]

Bro what different device!?? why??

[sweet grove]

Are you using an ad blocker?

[tidal skiff]

yes, it's that the problem?

[sweet grove]

potentially

try without please

[tidal skiff]

oh

it works, thanks you so much for the help

[sweet grove]

Try a different browser please.

[radiant plank]

Used chrome and safari didn’t work

[glacial pivot]

Hello, i wanna know why my app dosent have a profile picture like my discord bot had a picture but in top gg it dosent appear. Discord ID: 1257916293928194149

[grand prism]

Most likely you need to refresh your bot's profile picture using the "refresh data" button

[fluid birch]

-refreshdata

[wild stone]

@glacial pivot

1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
3. Refresh the page.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

[glacial pivot]

Thancks, @fluid birch @grand prism

[white rune]

hi I’m curious if you are notified when or if your bot is approved

[vagrant wigeon]

yep, in #mod-logs

and you should recieve an email too

[white rune]

tyy

[mortal steppe]

man how do i undo a report i missclicked 😭

[grand prism]

It's not possible, if someone who deals with these reports decides that it does not break the guidelines, they will restore this review

[mortal steppe]

ok good bc its a normal comment

[rough elbow]

can I add a bot if it only supports slash commands?

[grand prism]

Of course

[rough elbow]

ok thx

[vast patrol]

Hi, there is another place where to apply a bot on queue on discord or just have to put it on topgg and wait?

[lone ether]

nope it's just on the site

[honest basin]

how do review removals work? like someone left a review but never ran a command using the bot. im guessing i just open a ticket

[swift crane]

I'm trying to upvote a bot but everytime it takes me to the page, it says I have to log in. Weird, because I've had an account so I could upvote the lawliet bot. Every time I go to click the log in button, it directs me to a page that says "you need to verify your account in order to perform this action". Verify what?? Which account??? It won't let me log in at all 😭😭😭 I thought it was a temporary bug a couple weeks ago, so I keep going to check if it's fixed but it's not

Someone please help yo

[shell inlet]

can u send a screenshot please? from ur description im thinking it's captcha but a screenshot would let me help u

[swift crane]

That's all it says

It doesn't give me anything to click but the back button

And I can't do anything else

I tried going to the support on the website and logged in through my gmail but I still can't vote unless its attached to my discord account, and then when I try to, it does that same screen again

[lone ether]

can you make sure you're logged on the correct discord account on discord web? @swift crane

[pseudo heart]

Is it allowed to submit a bot that is a Gameboy Emulator?

Like with real Games?

[lone ether]

if it's following tos then sure

[modest egret]

So my modmail bot doubles up as a moderation bot, yet it keeps getting denied

What am I doing wrong? I added custom commands

[timber juniper]

Why my server still on review from long timee

:/

[grand prism]

It can take months to get your server approved. If you want to speed it up you can delete and resubmit the server. If your server does not break the guidelines, it should be accepted by automod within a few minutes

[timber juniper]

I cant delete it
Edit button is broken it give error404

[ocean pier]

Same issue with my server, 2 months ago I listed it on topgg still under review.

[ocean pier]

No, there is some issue within topgg

[grand prism]

If you consider having hundreds of thousands of servers to check as a "issue" then yes

The first mentions of the automod appeared about 3 weeks ago. It probably didn't exist before and it only works on newly submitted servers

[ocean pier]

Even edit server button doesn't even works.

[mortal steppe]

idk if i should ask here but theres any documentation for the description format like discord?

dumb terms: can i make text pretty on my bot's page?

[grand prism]

Well, yes. You can use html + css in your long description

[mortal steppe]

oh thank

this one i can use html css??

[grand prism]

Yep, just make sure your site follows the guidelines

[timber juniper]

Same issue

[honest obsidian]

Is there a public list of the queue for bot listing approval?

[grand prism]

Nope

[honest obsidian]

Alright

[mortal steppe]

im dumb but how do i disable this bc it defaults it even when i specify white-space: normal and it adds insane space between each line

[grand prism]

Sorry, I don't know much about css. You'd have to ask on #development. Maybe someone there will be able to help you

[mortal steppe]

its fine i think i figured it out

[lone ether]

add /edit to the server url instead of clicking edit button as that doesn't work rn @ocean pier @timber juniper

[lone ether]

you can dm the reviewer who declined your bot and ask them

[lone ether]

there's no issue with top.gg. we have 400k servers under review, it takes time. like nynu said, delete and resubmit the server, it'll be approved if automod thinks your page follows our guidelines

[timber juniper]

My server never got accepted so i want to delete and resubmit

[lone ether]

you can delete too, click the delete button from the main page

[timber juniper]

The problem i cant find it🙂

[lone ether]

it's under creator controls

if you're on phone, click the info tab

if you're on pc, go to the main page, you'll see it on the right side of the screen

[timber juniper]

Where do i find info tab?

[lone ether]

send a screenshot of what you see please

[lone ether]

the server's main page, not the edit page

[timber juniper]

My server main page u mean?

[lone ether]

that's what i just said lol

[ocean pier]

ok

[lone ether]

can you send the link please

[timber juniper]

https://top.gg/discord/servers/543755942072885256

[lone ether]

you're not listed as an owner

[timber juniper]

Dahell

[lone ether]

only the person who submitted the server can delete it

[timber juniper]

Howww😭

[lone ether]

dm me your server link

let me verify owner then ill transfer the page

[timber juniper]

Kk

[mortal steppe]

if i chnage the bot's pfp does it update automatically on the webiste or i have to send some request myself?
-# sorry i feel like im asking 20 questions every day

[grand prism]

You have to click "refresh data" button

[mortal steppe]

tyty

[sturdy swan]

@lone ether Hi, if I have a bump bot and on my site there is the list of servers that have bumps, can my bot be on top.gg?

[lone ether]

no as that is a competitor

[sturdy swan]

Yes but no, it is not a direct competitor for topgg

[lone ether]

still not allowed

[sturdy swan]

Do you have a patent for this server promotion system? Because unilaterally eliminating competition while maintaining your own well-established solution seems unfair.

[gloomy shell]

You're welcome to make a competitor. It doesn't mean we have to let you list your service on ours.

Patent, copyright, whatever youd like doesnt apply as its a private service.

[sturdy swan]

You're welcome to make a competitor. It doesn't mean we have to let you list your service on ours.
Patent, copyright, whatever youd like doesnt apply as its a private service.

[gloomy shell]

yes thats what i said

[sturdy swan]

Thanks anyway for the info

[supple mica]

Mr President 🦅

[frosty belfry]

I've applied my bot with the time of 14+ days but I didn't get the reply now.

[lone ether]

you submitted your bot on the 26th of june. it's been 1 week

[frosty belfry]

Ohhhhhhhh I'm so sorry that's mine mistake but when I get the reply?

[lone ether]

-upto @frosty belfry

[wild stone]

@frosty belfry

When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[earnest thunder]

my server is in review from past 2 days how much time it take to update https://top.gg/discord/servers/724176269562195968

<@&817055174613794826>

[normal narwhal]

there is no review time ETA currently for servers

there are currently over 400k servers in queue so it may take quite a bit of time before it’s reviewed

[earnest thunder]

okayy

[normal narwhal]

thanks for your patience

[shell solstice]

Correct channel to ask about top.gg widget on my site?

[honest obsidian]

Hi, just wondering about the bot listing queue—it's been about a week since I submitted my bot for review.

[fickle holly]

Hello! I've had this negative review reported 5 months ago... it still hasn't been taken down, the review is basically AI slop and straight lies (even talking about a visual interface that doesn't exist because its a discord bot), if any mod is willing to check on that i'd really be thankfull.

Bot link where the review is located: ||https://top.gg/bot/1043640719283339455?reviewPage=3||

[ocean gale]

Month 2 of not being able to vote

[normal narwhal]

#topgg-api or #development !

[normal narwhal]

-upto

[wild stone]

@honest obsidian

When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[normal narwhal]

hi, please open a #staff-tickets with this info, thank you !

[fickle holly]

thank you

[normal narwhal]

hi, can you elaborate on this issue for me? is this for a specific bot or for every bot? what specifically is occurring that isn’t allowing you to vote? if possible, please share a screen recording as this will help us what the issue is as well as assist our engineering team on what specifically needs attention ^.^

[pseudo heart]

If ToS allow Emulators, then I'm safe lol

[radiant plank]

Why i can’t use top.gg site

It takes forever to load

[sturdy swan]

need help finding out the status of my bot approval

[lone ether]

@zinc oracle scammer -> @glacial flicker

@sturdy swan leave that server, we don't have a separate server for staff

[sturdy swan]

uhoh

ty

[lone ether]

np

[sturdy swan]

so how do i see the status of my bots approval?

[sturdy swan]

is there a mod that can give me the botdeveloper role

[normal narwhal]

if your bot hasn't been approved yet, you won't be eligible for the role

[pale barn]

Wtf, how did mines get approved

How do i boost like SEO yk

For bots & servers

[fresh ingot]

I needed help

I can't login on top.gg

[obsidian ledge]

I never got a response on my bot

[frosty belfry]

Wtf?

Why?

💀

[vital lintel]

Groot devs are vote‑botting again

[grand prism]

Open ticket on #staff-tickets to report bots

[nova bluff]

topgg doesn't take action on botting i guess

[vital lintel]

I also reported them last time nothing happened. (After that they stopped fake voting for a few days now they are doing it again only in weekends)
After the last update of topgg it becomes very easy to automate the whole voting process

[nova bluff]

they doing from december 2024

[vital lintel]

I only noticed them in may

[sweet grove]

you guys are noticing a bot that bots votes?

[vital lintel]

Yes

[sweet grove]

Can you send the link

[vital lintel]

https://topstats.gg/discord/bots/1018901285988208660

[sweet grove]

Alright, let me forward this to a dev to look into

[dusty plaza]

When will my bot be reviewed

[nova bluff]

when you applied ?

[dusty plaza]

Yesterday

[nova bluff]

will take a week or less depends on your queue number

[dusty plaza]

Alright let me check#

Where can i view

The queue number

[nova bluff]

you can't

[dusty plaza]

Ahm okay

[nova bluff]

you can check logically

which bot was recently reviewed then check how many bot are there after that bot till your bot name comes in applied list

[vital lintel]

thx (this one is the old report #1356623988003962992 message)

[dusty plaza]

Where can i view that

Woah we got a discord moderater in here

Pretty awesome to be honest!

[vagrant wigeon]

I can assure you that we do take action if and where necessary. In cases like these, we cannot always share details with the users who report. This doesn't mean that we do not take action on reports, such as vote botting in this case

It has been reported internally though, and we will investigate if and where necessary

if you have any information that can further help us, feel free to open another mod ticket to share this with us

[bright island]

hello, my server is not listed in top.gg anymore for some reason but whenever i try to re-add it, it says its already listed

[sweet grove]

what is the server ID?

[bright island]

882522760646119424

[sweet grove]

When it asks you to invite the bot what does it say?

That server does not appear to be anywhere in our system, either in draft, pending review, or approved.

[bright island]

Really? i have been using it in my server since 2022

[sweet grove]

Okay, that is very weird. Thanks for the report, let me escalate this internally. I will provide an update here when I get it.

[bright island]

4 years ago 😅

Thank you so much 🙏

[sweet grove]

Okay, I was able to locate your server here -> https://top.gg/discord/servers/543744501236310021 it's currently pending review, and that process can take 1-2 months. If you want a faster approval, we do have an automod checker running currently that is able to check your server to see if it can get automatically approved. In order to due this you have to delete the server and readd it which you can do in the link I sent you.

[coarse leaf]

site has been down for 1h, what should i do?

it keeps loding

[bright island]

It says forbidden in that link

[bright island]

loading fine for me

pending review why?

[lone ether]

maybe someone else is the person who submitted the server

if you're the current owner you can ask for it to be transferred to you

open a #staff-tickets with the details

[bright island]

It's my old account that I deleted

[bright island]

Yes i have already 🙏

Does ownership not transfer automatically based on current onwer?

[lone ether]

no we don't track those and i don't think there is a way to track that

[bright island]

How can i readd it then?

Would kicking the bot and inviting it back within the add server process help?

Never mind nothing happened

[bright island]

But why would it go in pending review

I've been using it since 2021 it was live

This is from my archived channel

https://top.gg/servers/882522760646119424/vote

this was the voting url

[lone ether]

servers were reintroduced a couple of weeks ago, they were gone for over a year

all servers that were previously on the site are being re-reviewed

[lone ether]

you need to wait for a mod to transfer the server page to you

[bright island]

Oh, that makes sense then

[bright island]

Should i mention that in my ticket?

[lone ether]

well yes lol how are they gonna know what you want

[obsidian ledge]

Idk been about 2 months now

[frosty belfry]

Are you still waing?

[obsidian ledge]

I beleive never got a notification

[frosty belfry]

What the hell

[frosty belfry]

@lone ether why is this doing?

[lone ether]

what's your bot id?

[obsidian ledge]

Token?

[lone ether]

application id

[obsidian ledge]

How do I check that

[grand prism]

Right click on your bot -> Copy user id

Or on https://discord.dev in the General Information tab

[obsidian ledge]

1383988352948371498

[obsidian ledge]

1383988352948371498

[sweet grove]

You want to know about the bot or server?

Appears the bot has never submitted, it’s currently in draft mode

And I don’t have any logs for it getting declined

[obsidian ledge]

But i submitted it

a while ago

[obsidian ledge]

But also what about the server?

[sweet grove]

Can you submit it again pls as I don’t think it went through?

[sweet grove]

Server is also pending that can take longer 1-2 months at this point

[obsidian ledge]

How would i be able to become a reviewer?

[normal narwhal]

-apps

[wild stone]

@obsidian ledge

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Reviewers
Reviewers are Top.gg staff and must be 18 or older. Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

Moderators
Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Reviewer.

Applications are currently: closed
We open applications when we need more Reviewers. Please keep an eye on #announcements for more information!

[blissful harbor]

do server votes reset at the end of the month?

[sweet grove]

Start of next month

Usually on the 1st, not sure if it’s automated

[obsidian ledge]

when do they usually open though?

[normal narwhal]

there is no set timeline ^.^

[obsidian ledge]

oh 😦

[obsidian ledge]

There

[fresh ingot]

I can't login on top.gg

[frosty belfry]

Why?

@normal narwhal & @lone ether I want to ask that mine bot is applied on 26th June when I get the reply?

Is this possible to get the reply faster.

[cerulean blaze]

-upto

[wild stone]

@frosty belfry

When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[frosty belfry]

Did u stop doing that?

[cerulean blaze]

What do you mean

[frosty belfry]

I always fasing that

Ik about that.

[frosty belfry]

Ik about this.

[cerulean blaze]

Just clarified the ETA for you

[frosty belfry]

Wdym.?

[grand prism]

They explained to you how long you have to wait + there is no way to speed up this process

[hardy jasper]

Question about the analytics page
Does that show the overall views and invites of the bot or just this month?

[minor prawn]

How do i track votes and reward roles for voter.

[grand prism]

For server or bot?

[minor prawn]

Server

[grand prism]

Well, the role for voting used to be assigned by the top.gg bot (I don't know if it works now). There used to be also an option to set up a webhook, but I don't think that works either

[minor prawn]

Yeah, thats why i am here.

[digital sage]

It works for me. A notification comes to the channel on the server and a role is automatically issued if the person is on my server. For this, a webhook is created on the topgg website.

you just need to modify the code that was linked to GitHub or write your own

[minor prawn]

Where

[minor prawn]

i dont see webhook option though

[digital sage]

You found the link that the person sent to his implementation of the code, right?

[digital sage]

this is possible because you haven't approved the bot yet

[minor prawn]

not about bot

its about server

Like i can track the votes using other bots like VoteTracker.

to put that bot webhook

[minor prawn]

no ig

i found discordpy_handle.py

[digital sage]

I don't think this is possible, but it's better to check with the administration.

[minor prawn]

idk why its not showing webhook option

[digital sage]

most likely these are the nuances of the site. If there is no approved bot and there is no possibility to create one. I think that the webhook will only work with its approved bot

[minor prawn]

its about Server

[vagrant wigeon]

i believe this isnt available for servers at the moment

[minor prawn]

Ah

Then what i have to do about Tracking and Rewards.

[digital sage]

tell me, pls, what's the problem with imgur? why doesn't the site allow posting a link from other image hosting sites if imgur doesn't work?

[grand prism]

#staff-tickets

[vagrant wigeon]

servers are still being worked on 🙏

-api

[wild stone]

This channel is for suggestions, help, and bugs related to our official API libraries and documentation found at https://docs.top.gg/

If you need help with other development, please use #development.

[vagrant wigeon]

imgur should still work

[digital sage]

many have already written in the chat that there is a problem with it. At the moment, when loading an image, it gives an error: "Something went wrong with CREATE_ALBUM_FAIL. Please try later", and if you load from another hosting for the banner image, then they are not accepted

[vagrant wigeon]

are you using the link that ends in "png" or "jpeg"

you should be able to get this by right clicking on the image

[digital sage]

yes, I use a link that ends in "png", the site does not accept links except from imgyr (Images can only be served over https from imgur.com or i.imgur.com). I tried to upload any image to imgyr itself, including a URL link, but it still gives errors

[lone ether]

if you can't upload images to imgur that's a imgur issue, we can't help unfortunately

[digital sage]

That's what I'm talking about. Maybe they will never work again, so why not allow adding photos from any image hosting that have the format .png/jpeed?

[lone ether]

have you tried uploading from a different account/browser?

[forest sinew]

hey guys

[pulsar sun]

Where to submit the bot I can only see it in preview and can't access submission page.

?

[sage monolith]

-addbot

[wild stone]

@pulsar sun

Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in ⁠#support !

Please make sure you have filled out these required fields:

• Headline (short, catchy phrase about your bot)
• Long description (what your bot is about, commands, etc)
• Prefix (., /, t!, owo, etc)
• Categories/Tags (No spaces, maximum 12)
• Atleast 1 language (EN - English)

If you still can't submit your bot, make sure your ad blockers/VPNs are off.

Click here to follow our guide!

[pulsar sun]

No i didn't used vpn

[sage monolith]

what issue are you facing?

can you provide a screenshot if possible

[pulsar sun]

Done i did something up down and it worked like in 3 lines menu

[hoary prism]

Hello, im experiencing issues with the vote webhook sending to my website. Recently we swapped out the ssl since the yearly expiration came up. Since then top.gg hasn't been sending any requests to the webserver, while all other services we have that use webhooks are operating fine. I've also verified the post request does work through postman as well.

I suspect there is some sort of caching getting in the way

Bot: 722390040977735712

[sweet grove]

Hello. Can you double check that the authorization token is correct, or resetting it?

[hoary prism]

I forgot there are also dev channels here if i need to move this to another lmk

but yes postman has the header authorization with the auth token & i have verified that it works. Its more of refusing to make the request as https, so it never gets to verifying the auth token from top.gg.

[sweet grove]

And it works for http?

And your good in this channel

[hoary prism]

Kind of, my server is wanting https but i do see the request appear if its http instead of https. Which is why i suspect some kind of caching issue on top.gg

[sweet grove]

Gotcha, let me see if I can poke a dev to come and help you out

[hoary prism]

Thank you

[limpid shadow]

make sure your https certificate isn't self-signed

[fresh ingot]

It says to login, on clicking it it says login from discord, but nothing happens on clicking that. It loads and loads nothing

I tried incognito mode and different browsers also

Same thing

[frosty belfry]

Uff @lone ether help him.

[lone ether]

1. don't tell me what to do
2. other staff will help when available

[frosty belfry]

Lol ok.

[hollow drum]

Random question, would a bot that is somewhat similar to say the likes of disboard be enough of a feature to get approved on topgg?

[tacit helm]

idk, but I think that as long as it is not an unmodified copy it would not be accepted, if it were more of an ¨inspiration¨ but adapting it to your style I think it would be

[hollow drum]

oh yeah its just basically another server listing bot lol

[tacit helm]

They do not accept copies/clones of other bots

[vagrant wigeon]

as long as youre not entirely copying/using another bot's code this is fine. It can also only be done through discord, as server/bot listing websites count as competitors and are not allowed

[vagrant wigeon]

could you try again now?

[hollow drum]

Ahh okay, Thanks though!

[radiant plank]

Did u ban me from using your website?

Pls an admin check and tell me

[nova bluff]

How to open private support?

[grand prism]

It depends on what the case is. There are tickets to open on #staff-tickets and #auctions-tickets but usually most things can be done here

[hoary prism]

Its not. I pay for 5 year ssl that has yearly renewal. If it was self signed the other services wouldn't have started working after replacing it as well

Here is the link to verify: https://tsumabot.com

[tacit helm]

what?

[grand prism]

It's a scam

Ignore it

[frosty belfry]

What it's scam?

[grand prism]

It has already been deleted

[blazing stag]

does someone know how to use the cmds from dyno only in a specific channel

[grand prism]

You should probably ask on their support server

[blazing stag]

k

[silent bough]

what's also a scam is paying for ssl

[dawn crater]

need a quick bit of help

I’ve been for a month + been fighting with the site whenever i try to vote for a bot; now given i can pull it up on my laptop however, on 3 different phones i legit cant vote on the site it stays broke

Why?

[strong wren]

How is it broke?

[dawn crater]

2 iphones on two different ios updstes and an android
One loads the site impartiality and/or lags during the actual vote phase which doesn’t have it load completely
A second keeps me at the verifying cloudflare screen then refreshes it self after about 10-15s
Third doesnt allow me to complete the login between discord account and top.gg says login another account

ts so annoying

Noted if i inconveniently get my laptop it works perfectly fine

[grand prism]

People have been reporting problems with IOS for a few weeks now but there didn't seem to be any ETA given related to fixing it

[dawn crater]

that is so down bad

[fresh ingot]

Same thing no change

[pale barn]

I need support with bid

I would like to remove a bid

[grand prism]

#auctions-support
#auctions-tickets

[fair mirage]

@sage monolith Hi, I have some questions about my bot, just wanted to make sure you have seen my dm message, sorry for the ping

[valid coyote]

Trying to run a Troubleshoot on why QOTD didnt drop, any ideas? (Please ping with response)

[sage monolith]

Wdym?

[valid coyote]

I have Question of the Day set to drop at a specific time on my server and for some reason today it didnt?

[sage monolith]

-wrongserver

[wild stone]

@valid coyote

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

[valid coyote]

👍

[grand prism]

@vagrant wigeon Drake scam

[grim oar]

lol?

why not use directly letsencrypt ssl? its 90 days free or even cloudflare they auto renew it for you and can last up to 15 years

[strong pollen]

Something went wrongs, When i was trying to add a discord bot, I have entered the application ID, and next after I have clicked the button, This error appears

[cerulean ember]

Can you provide us with both id?

[strong pollen]

1103709181896310834

[cerulean ember]

Looks like bot was deleted and resubmitted recently it’s currently in review rn

[cerulean ember]

Oh my bad you were trying to readd bot and got this error right? As far as i can see it was submitted like 35mins ago

[strong pollen]

yep

[grand prism]

@fluid birch

From Drake to Mr Beast

[signal raven]

Hi, i 'bought' 4 ads last week but for 1 of them I kept getting errored when trying to checkout (it wouldn't let me open the usual payment processor page with cc)

My question is will I get flagged or receive a penalty for this? The other 3 I paid for but the single one I could not

[sweet grove]

you would need to open an #auctions-tickets please

[sharp garden]

This message keeps popping up in the server when we try and use the bot with any command. It has worked fine with no issues until now.

[normal narwhal]

-wrongserver

[wild stone]

@sharp garden

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

[sharp garden]

Thank you!!

[normal narwhal]

no problem

hope you're able to get the help you need !

[sharp garden]

I can't find that screen on the page?

[normal narwhal]

it should look like this on the side bar ^^

if youre on mobile, you may need to scroll down a bit to find it
actually, it should be under the "info" tab under the bot's invite button if youre on mobile

[sharp garden]

Maybe I am on the wrong website?

There are the only 2 screens, neither of them have those buttons

[vagrant wigeon]

you need to go to the marriage bot's top.gg page

https://top.gg/bot/468281173072805889

[sharp garden]

I'm in, thank you so much!!

[vagrant wigeon]

np!

[raven stag]

@vagrant wigeon I want to report a bot..

[hollow drum]

#staff-tickets

[tacit helm]

why?

[raven stag]

nuk3 / unsecure

[tacit helm]

oh

[raven stag]

bot owner is alrdy banned from this server

[void tendon]

Hey so how do I promote my server? I tried bidding but I cant select my server

[bitter geyser]

Hey my Bot 1388803293228302467 is pending for couple days already is that normal?

Also i cant create a bid while its pending.

[sweet grove]

Hey sorry to hear about that. Is your server approved?

[sweet grove]

The review process can take 1-2 weeks. And you can’t bid until that is completed.

[void tendon]

I just voted for it, so ig?

[sweet grove]

Can you send the server ID?

[void tendon]

where can I find that?

[vagrant wigeon]

is the server you are trying to promote called "dutch femboy hotel"?

it seems like that one is approved, i cannot see any others

if it is, try seeing if you can select it again

[void tendon]

alright

@grand prism 😘

uh it doesnt show up, I click on auction then promotable but in that drop down thing nothing shows up

[gloomy shell]

@void tendon make sure the slot in the middle is a server slot

Servers only show as promotable on server slots. Otherwise it only shows your bots on bot slots.

[void tendon]

bruh

sorry I just saw that

x3

[gloomy shell]

no worries, it happens to a lot of people

[deep radish]

I have an issue with Virtual Fisher. I vote daily but I stopped receiving Boosts on the 2nd of July.

[sweet grove]

You will need to contact them to see if they notice and errors on the end. If they don’t, then the owner of that application can contact us and we can investigate with them.

[deep radish]

Ok

[strong wren]

-wrongserver

smh

[deep radish]

No it’s not. Top.gg told me to join their Discord server and get help here first.

[strong wren]

You will need to contact them- yeah thats enough for me

[sweet grove]

Ya not an us issue, and can’t really investigate it as your not the owner

[deep radish]

I did. And they told me to come here and message in Support. So I did. They have worked on the bug problem. Just got a message that it has been fixed. You might want to show some kindness.

[little totem]

If my bot will be offline for several months due to a technical break, and it is likely to be deleted from the site, then when I re-apply it will be returned to the site with the old data? or i need from 0 write again everything info

[distant egret]

@zinc oracle

or @gloomy shell anyone here

[sweet grove]

How can we help

[pliant mauve]

That’s totally fine. We dont remove bots for being offline

[frosty belfry]

When my bot gets the reply?

[tacit helm]

between 1 and 2 weeks

[frosty belfry]

12 days have already passed.

[tacit helm]

It may take longer

[tacit helm]

https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works

[frosty belfry]

But the maximum time is 14 days

[tacit helm]

No

[grand prism]

This is just an estimated time. Considering that reviewers check bots in their free time and the person responsible for the most checked bots (afaik) this year is on break, it may take longer

[jolly olive]

I have a question about bot approval?
My bot requires administrator permission, because it have moderation commands( so it was easier for me to set administrator, then manage guild,ban,kick... since is same) i saw in docs of top gg that they dont give bots adminsitrator permission, but my bot will on try command return message that he needs perm is that enough or i need to add in note that they need to add that ?

[grand prism]

@lone anvil support scam

[lone anvil]

ty

[lone anvil]

We will never give admin perms and preventing your bot from working unless it has admin is disallowed

You can ask for permissions in error messages, e.g. if a kick commands needs manage members - but you can't require the bot to have admin

[jolly olive]

I mean bot have other features, i just added few commands like timeout,kick and that thing that require ban,kick...

For every command if he require some perm and he dont have it he will reply that he dont have perm

[lone anvil]

That's fine, it just can't be admin

(You can ask for Admin in the invite, that's allowed as users are able to untick that if they want to)

[jolly olive]

Thanks ❤️

[agile dove]

How do i vote for a bot on mobile