#support

1 messages · Page 109 of 1

wise token
#

aww ok thougth i did somethign wrong

wild stoneBOT
wise token
#

uh

#

it's been on there for years without issue....

lone ether
#

we have new guidelines

#

it's not been there for years actually servers were gone for a long time

wise token
#

well its been there since i started my server with no issue until now but new guidelines could explain it

#

and its been years

lone ether
#

alr nws, should check new guidelines and make changes accordingly anyway

wise token
#

ok so when i go to edit i get a 404

lone ether
wise token
#

not from your link but the edit link i used form my page 404'd

lone ether
#

yea i think that's using a different id, i will report internally ty

wise token
#

so if im reading right just the mention of 18+ blah blah blah is the guideline breaker?

lone ether
#

anything nsfw

wise token
#

so basically my server is forked....

upbeat musk
#

I have a bot on top.gg, can I change its information? 🤔

slender arch
#

Will having commands like /counting leaderboard which shows servers that have the highest count in their counting channel on my bot get me denied? Am I not allowed to display the names of servers in leaderboards like that?

gloomy shell
#

No, you cannot display the name of the servers.

#

that counts as a privacy breach. Unless the server opts-in to displaying their name

slender arch
patent needle
#

Hey, i have a question related to servers. Is there any possibility to lower the requirements of 500 characters in long description if it is a support server for bot? 😕

gloomy shell
gloomy shell
patent needle
#

sadly not pleading

gloomy shell
#

that says 300

#

not 500

patent needle
#

i don't have proof from before so let's consider it as my fault and resolved, sorry for wasting your time Prayge

gloomy shell
#

both bots and servers should be 300 characters. if its a support server for a bot though, feel free to write information about the bot itself as well

patent needle
#

good point indeed, i just don't want to write anything that would be a spam about it 😅

gloomy shell
#

@wet berrywe dont allow that here thanks

upbeat musk
# lone ether yes

The only bad thing is that it's in another account, but can I do it anyway?

lone ether
#

do you have access to the bot?

#

you can only edit the bot if you're the owner or part of a team

upbeat musk
lone ether
#

that's fine then

upbeat musk
lone ether
#

np

upbeat musk
lone ether
#

?

upbeat musk
#

I lost track of where it was on the developer portal

lone ether
#

what do you want to edit

upbeat musk
lone ether
#

bot id?

upbeat musk
#

wait

#

980042744640716830 @lone ether

patent needle
#

Hey, sorry to bother you again but could you check what is the 543757461358845968 ? It appears (in the website link field) when i'm trying to edit server but it's not previous server id nor the new one i updated the invite to 🤔

lone ether
upbeat musk
#

even not that bot there

lone ether
#

you'll need access to the bots code for that, unrelated to topgg

upbeat musk
patent needle
distant jackal
#

Heya! Is it normal that I am unable to view my Bot’s Analytics? Each time when I click on that button, nothing happens. Every other Button works. I already tried to view my Analytics from Phone & from PC and neither works.
I would appreciate some help, thank you!

lone ether
lone ether
# upbeat musk

you can transfer ownership if you have access to the bot from the dev portal

distant jackal
patent needle
lone ether
#

its the servers topgg id im guessing

#

topgg id is separate from server id

patent needle
#

oh so it doesn't work like before when we could paste the actual server id to the topgg link...

lone ether
#

servers are still being worked on

#

bugs are being fixed

patent needle
#

understood, also thank you for your patience, kindness, help and your time kleelove

lone ether
#

np! if you need any more help feel free to ask

long ferry
#

Wasn't servers removed?

upbeat musk
lone ether
#

do you have access to the bot's code?

lone ether
lone ether
distant jackal
#

Do reviewers join the server to review it? What do they review? Also, am I able to kick top.gg bot after the review or is it necessary to keep it on the server?

grand prism
#

They are asking about their server

#

Recently top.gg brought back to life the server list

echo pumice
#

I had applied to list my bot on Top.gg, but it's been a long time and it still hasn't been accepted or reviewed yet.

grand prism
#

What period of time do you mean by "long time"

echo pumice
vagrant wigeon
# echo pumice Around 2-3 weeks

you submitted it on the 20th of april, but it seems you have deleted it since. You will need to re-submit your bot if you are wanting it to be reviewed

vagrant wigeon
ornate vault
#

how would i go about doing that exactly? nevermind, I figured out the html/css part.

ornate vault
#

so it looks like I can't update the long description at all before the bot is reviewed?

#

I edit the long description and save, and even if i refresh the page the edits persist. But when i preview the bot's page it still shows the original long description rather than the edited one that I have saved.

lone ether
wild stoneBOT
#

@echo pumice

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

ornate vault
lone ether
#

they update instantly so any changes you make can be reverted fast

ornate vault
lone ether
#

when you save the changes, go to the main page to check it out, don't click on the preview button @ornate vault

ornate vault
ornate vault
#

also, is there any easy way to change the color scheme? for example replacing the pink with another highlight color?

#

I'm wary about heavy modifications because that seems like it would break whenever the website is updated.

lone ether
#

without css modifications no

ornate vault
lone ether
#

yes you can

ornate vault
#

how would i do so?

lone ether
#

what are you trying to edit? which pink and where?

ornate vault
#

oh that's exactly what i wanted to do, although it has additional changes i'm not interested in

#

thanks

lone ether
#

np

ornate vault
#

I tried adding this to the long description:```html
<style>
::root {
--color-brand-20: #57E1FF33;
}
</style>

#

nevermind, just needed to use :host, :root instead of ::root. man this is so much nicer than that one you linked... feels great to change variables instead of actual css.

#

although i wonder if there's a way to add opacity to a variable, that way i only need to set the color once and the rest are variables based on it

slender falcon
#

red green blue alpha

#

rgba(r, g, b, a)

ornate vault
#

I ended up figuring it out, gonna share what I did in case anyone else ever wants to do this and is searching the message history:```css
:host, :root {
--color-brand: #57E1FF;
--color-brand-100: var(--color-brand);
--color-brand-80: color-mix(in srgb, var(--color-brand) 80%, transparent);
--color-brand-60: color-mix(in srgb, var(--color-brand) 60%, transparent);
--color-brand-40: color-mix(in srgb, var(--color-brand) 40%, transparent);
--color-brand-20: color-mix(in srgb, var(--color-brand) 20%, transparent);
--color-brand-10: color-mix(in srgb, var(--color-brand) 10%, transparent);
--color-brand-5: color-mix(in srgb, var(--color-brand) 5%, transparent);
}

#

with this you just pick the base color and it updates the whole page

ornate vault
lone ether
#

if you need further help with css, best to continue in #development

smoky kite
#

question if my server gets allowed on top top.gg will I have to keep the bot in the server?

gloomy shell
#

You don't have to, but it's recommended to update your member count

smoky kite
silver olive
#

Heya, I was wondering if bots vote score ever resets? 🙂

grand prism
#

Every month

distant jackal
#

Hey? i have an user that has an issue with voting, he’s unable to vote for some reason, he says that each time when he clicks voting, this issue occurs:

#

Is this issue on my side or on top.gg’s side? Since I tried voting and it worked flawless?

lone ether
#

.ban @foggy wind 7 support scam

cerulean fulcrumBOT
#

Banned geof.99

lone ether
distant jackal
#

I just joined his server and am chatting with him now

#

Oops

lone ether
#

leave immediately prayge

#

any topgg support is with us only

#

anyone with reviewer role and up

distant jackal
#

Alright😭 i thought he was just an user pointing out the support for top.gg for me

#

I didnt know damn

lone ether
#

this is the only support channel or unless you need to chat with us privately, we have tickets

wild stoneBOT
#

topggDotRed For reports, ownership transfers, or mod-related issues → open a ticket in #staff-tickets.
topggDotRed For auction issues or anything confidential (like emails/order IDs) → open a ticket in #auctions-tickets.
topggDotRed Need more advanced help? Head over to our support site online.

lone ether
#

anyways, could you ask your user to share a screenshot of the error

distant jackal
#

Alright, thank you, i left the server, ill ask him to send a screenshot now (she just went offline rn, so this will take a while)

lone ether
distant jackal
lone ether
wild stoneBOT
#

topgg Troubleshooting steps

topggDotRedMake sure you're logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg.

Try these steps in order:

  1. Turn off ad blockers/VPNs and try again.
  2. Log out and log back in.
  3. Use a different browser (not Opera/Brave, they cause issues sometimes).
  4. Use incognito mode on any browser.
  5. Use a different device.
  6. Wait a few hours. If the issue persists, come back for more help!
distant jackal
#

So its been a while already

lone ether
#

i see, let me know if it still doesn't work after trying those

high yoke
#

i'm assuming it's known that we can't update server count on our bots since apr 12th ish via the api

lone ether
#

.ban @cyan forum 7 support scam

cerulean fulcrumBOT
#

Banned jacos9274

lone ether
high yoke
#

no worries, didn't join the server lol

#

as long as the issue is known 👍

lone ether
high yoke
#

is there any ETA on when it'll be fixed?

lone ether
#

not sure sorry, veld and the team are working on other things atm

#

also sorry i misread that i don't think server count is broken but let me check

high yoke
#

thanks for the quick replies 💪

lone ether
#

asked internally, will lyk when i get an answer

lone ether
high yoke
#

hmm ok I'll check it out

#

so I'm confused as to if this is my code or if it's something else

#

seems like I stumbled upon another bot that just stopped posting around the same time I guess, other bots on topstats.gg post

slender falcon
#

@lone ether btw I can confirm that a lot of bots have seemed to stop recieving count updates around the same date

lone ether
#

oh

#

ok cheers

sweet crow
sick haven
#

are people who don't own bots able to report reviews now? It still doesnt appear for me (it hasn't in over a month) and somehow this review got reported? Sus

top review on this page https://top.gg/bot/853327905357561948

lone ether
#

if you're in a team, it doesn't work atm

#

but ill remove that review (just checked)

sick haven
#

Okay thanks, I'm not sure who reported that because I haven't done it as the button has not appeared for me in over a month, are you able to check who reported it?

lone ether
#

nope, can't see atm

sick haven
#

okay np, thanks anyway 🙂

distant jackal
#

She also got an error saying: ,,This website cannot provide a secure connection
top.gg sent an invalid response.
ERR_SSL_PROTOCOL_ERROR” when trying to access the site. She has no adblocker and has VPN offline, she said.

#

If I recall correctly, in past, it was working fine for her

lone ether
round ether
#

unable to change bots wehbook the clicked save button 100 times and when i frefresh page it still gets back to old one

lyric roost
#

how do i update my bot's avatar on top gg, it's already updated on developer portal more than 24 hours ago

grand prism
#

It's not automatic, you need to click "refresh data" button

lyric roost
#

aight thanks

grand prism
#

That's discordbotlist, not top.gg

lone ether
#

imagine deleting msg @mint plume

#

🧍‍♀️

limpid shadow
sick haven
lone ether
#

i went through some of yours last night when you reported one

sick haven
#

ooh right, thank you for that. Much appreciated 🙂

lone ether
#

np

lusty minnow
#

@lone ether update, now I can’t even regenerate the secret token or edit anything in my bot page

#

._.

lusty minnow
charred sierra
#

How many months have we been waiting for problem to be resolved

lusty minnow
lone ether
# lusty minnow 496044007022133301

your bot's long description must have at least 300 characters, yours is below that right now. if you add more to your description, everything else will be fixed

round ether
lone ether
round ether
lone ether
#

it doesn't follow the validation, hence everything else will fail

hexed vessel
vagrant wigeon
#

it currently takes around 2 weeks, but this can be more depending on how busy our team is

hexed vessel
gloomy shell
#

Votes reset at the beginning of each month NODDERS

quartz niche
honest thistle
#

I can't seem to post a review

lone ether
#

wtf is wrong with the stars?

lone ether
#

what's the bot page link?

honest thistle
lone ether
#

thanks

lone ether
honest thistle
lone ether
#

interesting, what browser are you using?

honest thistle
#

Need the version number?

lone ether
#

does it show up like that on other browsers?

honest thistle
#

Ddin't always show up like that on Chrome either

lone ether
#

can you go to your cookies and site data and clear topgg please

honest thistle
lone ether
lone ether
#

did that help?

#

log on topgg again

honest thistle
lone ether
#

do you have any extensions interfering with the page?

#

@honest thistle can you try ctrl + f5 on the page please

honest thistle
lone ether
#

hard refresh

honest thistle
#

HJmm

#

Is that Mac or Windows?

lone ether
#

you can google it if you want

honest thistle
#

I'm on Mac

lone ether
#

windows

#

oh

#

then it's cmd shift r

honest thistle
#

It didn't do anything

lone ether
#

this didnt work?

honest thistle
#

Sorry, I meant I hard refreshed, and the stars look the same

lone ether
#

ah

lone ether
#

(see chat)

upper copper
#

Hiii

unreal grotto
#

A question: why is analytics not clickable? Is this happening for anyone else?

#

I've tried Chrome and Firefox

sick haven
#

takes like 30-60seconds for mine to load

pliant nacelle
#

TopGGAPIError: 404 Not Found anyone help me

grand prism
halcyon berry
#

Can we embed bots website using iframe in long description ?

grand prism
#

Yes

halcyon berry
#

But for some reason it dosen't work

#

<iframe src="" title=""></iframe>

#

Can anyone help me with this

lone ether
#

did you put it inside src="link"?

halcyon berry
#

its my bot's website

#

hasnt been approved yet just upload yesterday

#

miwi.pro

loud kettle
#

hello im new here

#

im a programator

lone ether
lone ether
halcyon berry
lone ether
halcyon berry
#

Alright

grand prism
#

Your domain with www doesn't work for some reason

#

Try without it

halcyon berry
#

Thanks mate

honest thistle
# lone ether do you have any extensions interfering with the page?

Just checked the console, it was apparently a custom cursor extension (that I never use anymore because they got rid of a ton of skins) that caused some sort of error, I removed it and the stars were back to normal. Not sure why that extension would be causing it, but I guess ti updated

dense zodiac
#

where do I find top.gg auth and token?

grand prism
#

In the Webhooks tab

#

I don't remeber if it's Webhook or Webhooks

halcyon berry
#

@grand prism Thanks it worked now

eager tapir
#

I'm getting this error. I solved it by making my bot public but the error remains? Should I just try again in a couple hours or am I missing something?

gloomy shell
#

it can take an hour or so for discord's cache to update and send us the correct info

regal coral
#

I updated my discord bot image, how long before seeing the changement on the website ? Plz 👴

gloomy shell
#

have you used the refreshdata button yet?

#

-refreshdata

wild stoneBOT
#
  1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
  2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
  3. Refresh the page.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

regal coral
#

tysm 🙏

dense zodiac
#

@formal pine you joined the server?

#

sorry for the ping btw just wanted to know

wild stoneBOT
#

@dense zodiac

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

dense zodiac
dense zodiac
#

can anyone tell me how the command -botinfo id works?

#

is it like it only shows information of the bots which are listed on top.gg and approved

grand prism
#

Yes

dense zodiac
#

i have received no messages from luca about it being approved nor I saw any message in #mod-logs about my bot being approved

#

even in the top.gg it shows it's under verification

grand prism
#

Maybe they changed it or maybe it's a bug

#

Hard to say really

dense zodiac
dense zodiac
dense zodiac
agile wraith
#

i want help with the long description of my bot, i see bots have images on their descriptions, how to integrate images?

long ferry
#

henlo @fluid birch

#

bruh went offline the second i pinged

#

k

dense zodiac
#

huh?

wild stoneBOT
lone ether
#

@agile wraith i hope you didn't dm the person who said "get help here" that was a support scam

agile wraith
#

ye ye thank god

agile wraith
junior loom
#

I'm the developer of a bot that's in queue to be tested. Once the bot get's up, how would the owner of the bot add me to the page?

raven drift
#

hey can anyone help me out? the member count has been stuck at that for months. anything i do edit/refresh data/kick the bot etc when i refresh the data is says under review ?

eager tapir
#

My bot only uses slash commands x) should i just put / ?

languid island
#

Can someone help? I get this error message : "Your spending limit has been maxed out, please reach out to auctions support to get it increased."

normal narwhal
normal narwhal
languid island
junior loom
lone ether
#

read up on this

warped roost
#

how to get topggToken

#

of my bot

grand prism
#

If your bot is approved you can find it in the "Webhooks" tab

warped roost
#

oh ok

cosmic rock
#

Anyone is facing "you have already voted you can vote again in 12 hours" even when you try to vote after the 12 hours

lofty cave
#

My server has been under review since months , I think it has been forgotten, is there a way to fix this?

lone ether
lofty cave
lone ether
#

np

wild stoneBOT
#

@sturdy swan

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

dense zodiac
# lone ether np

is it okay if someone knows their bot joined the verification server? for review

lone ether
#

who is "someone"

#

your bot joining servers should only be seen by devs

fluid rapids
#

One message removed from a suspended account.

dense zodiac
fluid rapids
#

One message removed from a suspended account.

dense zodiac
fluid rapids
#

One message removed from a suspended account.

dense zodiac
fluid rapids
#

One message removed from a suspended account.

dense zodiac
junior loom
#

Would a bot tester be willing to help me confirm bot with ID 1265343375054340160 is infact in queue? I just want to double check

dense zodiac
#

i was just my guild logs and saw the bot joined and then left.. so ye was just wondering if it's alright to know nothing else

#

didn't create any inv or smth :)

junior loom
dense zodiac
lone ether
#

-notified @dense zodiac

wild stoneBOT
#

@dense zodiac

topgg Bot Review Notifications

If your bot is approved:

  • You'll receive an email at the email linked to your Discord account.
  • You'll be pinged in #mod-logs and you'll be assigned the <@&265125253443878912> role.

If your bot is declined:

  • You'll receive an email at the email linked to your Discord account.
  • You'll be pinged in #mod-logs.

💡 Note: If you didn't receive the <@&265125253443878912> role, please ask a Moderator to assign it to you!

dense zodiac
hexed vessel
#

My bot declined because it's online on review

#

Can i do review without opening, like with old review?

#

*By talking with reviewer

lone ether
#

you can just resubmit your bot on the site if the bot is online now @hexed vessel

hexed vessel
lone ether
#

np

cyan vessel
#

halo so do you have a mod log for servers accept or decline like you have for bots

slow coral
#

hello can i know why my bot didn't reviewed until now

#

bot id: 1306373585719267430

gloomy shell
gloomy shell
hexed vessel
# lone ether np

Hi again i did it, do i need to wait 2 weeks or is it answered directly? Sorry for my bad English

lone ether
somber jungle
#

Hello

fervent raptor
somber jungle
#

I won a nitro

#

How do i get it ?

lone ether
somber jungle
#

thx

nova parcel
halcyon berry
cyan vessel
#

My server in a review state for quite a while so I just wait or any solution like you make it fast ?

#

1081945903834857544 server id

lone ether
nova parcel
#

apparently there's supposed to be more?

#

on the left

lone ether
#

that's all for now

limpid knoll
lone ether
#

servers are still being worked on, not everything is back atm

limpid knoll
#

ah make sense. May I ask if you plan to bring something new?
or will webhooks and roles eventually come back

#

but thanks for answer our questions 🙂

lone ether
#

i have no idea, that's a question for veld but it's the weekend so we wouldn't get an answer till monday

limpid knoll
#

cool thanks.

fair hound
#

What is current average wait time for bot verification

wild stoneBOT
#

@fair hound

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

fair hound
#

Oki thanks

glad temple
#

anybody know if the top.gg website just doesn't work for older devices?

getting this error for an iphone on ios 15.8.3

wild stoneBOT
#

@glad temple

topgg Troubleshooting steps

topggDotRedMake sure you're logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg.

Try these steps in order:

  1. Turn off ad blockers/VPNs and try again.
  2. Log out and log back in.
  3. Use a different browser (not Opera/Brave, they cause issues sometimes).
  4. Use incognito mode on any browser.
  5. Use a different device.
  6. Wait a few hours. If the issue persists, come back for more help!
cyan vessel
sweet grove
#

In all channels

#

@fluid birch

lone ether
#

.ban 1217935406184530131 7 spam

cerulean fulcrumBOT
#

Banned asasyn__

dense zodiac
#

can anyone just check if this bot is in the queue or not

1365702669162778725

agile wraith
#

why when i add <strong> to a text it becomes like this

#

i just added <strong> to the "Ticketing System" and the "Auto-Responses"

#

also i added <li> inside the <ul> and it doesn't show the *

fervent raptor
wild stoneBOT
#

@agile wraith

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

agile wraith
fervent raptor
fervent raptor
#

Then I can confirm it's in the queue

fervent raptor
# agile wraith oops

To be sure, are you talking about submitting your bot to top.gg or are you talking about the functionality of a specific bot?

agile wraith
#

im talking about the long description styles, i just fixed it

#

but there is something

#

this is my description, there is no space between the --- and the list

sage monolith
#

-css

wild stoneBOT
#

You can customise your long description using CSS! That includes things like:

  • Changing text and background colours
  • Adding background images
  • Styling and even animating elements

topggDotRed If you're new to CSS, feel free to ask for help in ⁠#development or check out this resource.
topggDotRed Please see our guidelines here.

❌ Do not hide or edit core page elements (like reviews, bot info, ads, etc.)
❌ Do not change or overwrite text content from Top.gg elements
❌ No NSFW or seizure-inducing CSS (like rapid flashing)
✅ You can recolour borders or backgrounds, just don't mess with the text inside them!

sage monolith
agile wraith
#

thanks

dense zodiac
fervent raptor
shrewd socket
lone ether
shrewd socket
#

Alright thanks

lone ether
#

np

prime ether
#

When reporting an review, is there any way to attach message links or even screenshots? I have an user that wrote an review full impossible stuff because its actually an issue on his side rather than on the bot side. Beside that he also were rude in the support and prop wrote after that the review based on the timestamp.

gloomy shell
#

Not on the site, but you can open a #staff-tickets if you'd like to provide context

prime ether
#

Oh mb forgot to edit, already opend one. Still thanks ^^

gloomy shell
#

No worries!

young plinth
#

Hi hello, I want to add a button to my topgg bot page, is it okay to use the logo on the button like this? I've seen some messages here saying I need to give credit somewhere, while others say it's totally fine to use without it

young plinth
#

Aight thanks for the clarification

lone ether
#

np

young plinth
#

Why are there two Top.gg apps? Can I safely disable the second one?

#

I might be going crazy, but there are the IDs
422087909634736160
264434993625956352

grand prism
young plinth
#

Aight thanks

spiral turret
#

Hi everyone! I just invited CoinTrendz Bot to my server, but I can't use commands like !price or !help. The bot is online, and its permissions have been checked. Can anyone help?

gray tartan
#

-wrongserver @spiral turret

wild stoneBOT
#

@spiral turret

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

spiral turret
#

okay okay, i think this is the right server, sorry, i apologize

gray tartan
#

No worries!

spiral turret
#

Thanks

frank bison
#

does it take longer to approve discord servers?

lone ether
frank bison
cyan vessel
acoustic lark
# frank bison oh my

took me around 2 weeks for mine to be approved but it also doesnt mean you get approved first try

clear oar
#

Boa noite

Estou tentando excluir do top.gg um bot que não existe mais, e não sei o que colocar aqui para ativar o botão de confirmar a exclusão.

Alguém consegue me ajudar?

lone ether
#

O objetivo é escrever “Desligar” nessa caixa

clear oar
lone ether
lone ether
clear oar
#

Obrigado. 😊

lone ether
#

np

queen lotus
#

Hai

#

Is not loading/ can't view the page

marsh sage
#

oh sry not this one

queen lotus
distant egret
distant egret
queen lotus
#

Pain why isn't it working for me

distant egret
robust cairn
#

the topgg autoposter doesnt post my full server count on topgg since I added sharding to my bot

#

any way to fix this?

cyan vessel
#

i had an crazy question so like these bots have an self integrated reminder to vote on topg webiste but what will be for servers like make an bot which reminds them to vote for server or like there will be an integrated reminder or someone will make an bot for this which is an crazy idea tbh

grand prism
lone ether
dusk garden
#

hello

#

my bot's Profile pic is not showing or reloading

#

can someone help me?

shell inlet
wild stoneBOT
#

@dusk garden

  1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
  2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
  3. Refresh the page.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

dusk garden
#

thanks

storm niche
#

I accidentally reported a comment on my bot page when scrolling on my phone how can I remove that accidental report on a comment?

lone ether
#

we can't remove it atm since reviews reports aren't working

storm niche
lone ether
#

yes

storm niche
#

Dang that’s unfortunate because their comment while it was incorrect I replied in hopes to resolve their complaint but now it’s been reported so it looks like we are silencing the complaint. Dang that sucks owo_cry

lone ether
#

sorry!

dusk garden
#

Long Description of my bot is not updating can i have a help?

lone ether
dusk garden
#

it shows success

lone ether
#

what are you trying to edit?

dusk garden
#

i can't use html?

lone ether
#

you can

dusk garden
lone ether
#

yes but what in the long desc

dusk garden
#

can i send here or in dm?

lone ether
#

here is fine

#

what's the bot page link please

dusk garden
lone ether
#

what are you trying to do?

dusk garden
#

description

#

update

#

it's ui is different when i run it on my local but it changes in top.gg

zinc oracle
#

Also keep in mind,

    body {
      font-family: 'Inter', system-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;
      line-height: 1.6;
      color: #333;
      max-width: 800px;
      margin: 0 auto;
      padding: 20px;
      background-color: #f9f9f9;
    }

May also be overwritten by Top.gg's css

dusk garden
#

oh okay

prime ether
#

Reporting apps end up in

grand prism
gentle garnet
prime ether
#

I see

fast kite
#

Hello

#

Webhooks don't work with me

#

Why this?

#

<@&817055174613794826>

grand prism
#

You can't use Discord's webhooks

#

You need to setup your own

slender falcon
#

this is run by the community team here @ top.gg

lone ether
fast kite
slender falcon
#

I was gonna ask them to check devtools but they're on mobile

lone ether
#

what's your bot page link please @fast kite

fast kite
lone ether
#

hmm nothing wrong in the main page

fast kite
#

For test it?

#

😑

#

I can after 11 hours

lone ether
#

done

fast kite
fast kite
lone ether
#

np

sturdy swan
#

That's a discord server about bot development not other things

#

I guess

#

Also the channel description clearly says "this channel is for receiving help with top.gg" plus I'm sure it violates rule 3

#

Hold on I guess ur a bot cuz it's your first message

vagrant wigeon
#

@tame sinew Please do not advertise here

eternal geyser
#

So uh
It says tupper is offline

#

Can anyone help out here

#

I’m trying to use it and it won’t work since it’s offline

#

Help

grand prism
#

With this problem you need to go to the support server of this bot if it exists

vagrant wigeon
wild stoneBOT
#

@eternal geyser

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

eternal geyser
#

SORRY

vagrant wigeon
#

Youre fine nyaaNod

lunar oriole
#

its been like 2 weeks still its showing

Your project is currently in review
wild stoneBOT
#

@lunar oriole

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

green quest
#

hello! members in our server are unable to vote. they do not have the +1 when typing "/vote".
i do not have "counting" listed as an option in webhooks and it doesn't appear i have a way to add it. the "use application commands" is checked (on) in the server settings.
can u pls help me to figure out why my members are unable to vote using the +1?

shell inlet
magic grail
#

Hello moderator

#

There is a guy who skidded someone's bot

#

How can I report against him?

lone ether
magic grail
#

It's saying

#

Interaction failed

cyan vessel
wild stoneBOT
#

@cyan vessel

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

split rock
split rock
split rock
cyan vessel
lone ether
opaque fjord
#

How can I see the status of my request to add my bot to top.gg? In the past I remember that I used to give you a percentage

torpid mortar
opaque fjord
torpid mortar
opaque fjord
#

Oh okey, thanks!

sour totem
#

how do i see my gg top id

grand prism
#

Go to your profile on top.gg and copy the link you will find in the address bar, that's where your ID is

rugged rapids
#

Hey who bot reviews

grand prism
#

You mean who checks bots? Anyone who has the Reviewers role

grand prism
#

Then I don't understand your question

lone ether
#

they opened a ticket poggythumbsup

lone ether
#

don't need to ping, if someone is available they'll help you out

rugged rapids
halcyon berry
lethal bolt
grizzled comet
#

hello, i added my server to top.gg but it says "your project is currently in review" for 1,5 weeks. how do i know whats the status of that

halcyon berry
grizzled comet
grizzled comet
acoustic isle
#

how much time it takes to review server? i added my server to top.gg

#

i want to know how much time it takes and is there any way to done it early?

rigid wren
#

takes up to 2 weeks

  • bot expert

and no I would say, but not sure

gloomy shell
#

servers currently take longer than bots, probably 4-6 weeks or more

lone ether
#

i'd say months KEKW

lone ether
lone ether
#

@zinc pivot hello can you please turn on your dms and send me a message, it's about your bot

cunning saddle
#

I am unsure which support channel to use or whether I should create a support ticket. According to the server guide, once my bot is verified the owner account should receive the Bot Developer role. My bot is verified on Top.gg, but I haven't received the role here. Could anyone clarify the process?

Thank you!

grand prism
#

It's a known issue that people don't get this role automatically, as soon as a mod sees your message they will give you the role

sour totem
#

please help me solve the problem

lone ether
#

what's your bot's id?

lone ether
sour totem
#

please check for me

lone ether
#

yeah search that in #mod-logs you'll see the reasons

#

is "erick cocain" your other account?

sour totem
#

that is my friend's account

sour totem
lone ether
#

-appeal @sour totem

wild stoneBOT
#

@sour totem

If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).

Here's more resources to read through regarding appeals: Ban Appeals

velvet mural
#

my bot’s pfp does not show for some reason. Is this a bug or have I done something wrong?

grand prism
#

You need to refresh the bot avatar using the "refresh data" button

sage monolith
#

-refreshdata

wild stoneBOT
#
  1. Go to your bot's main page (https://top.gg/bot/YOURBOTID).
  2. Click Refresh Data under Creator Controls. (Click Info tab if you're on phone).
  3. Refresh the page.

💡 Note: Ensure you changed the bot's avatar/name in the Discord Developer Portal, and not the app's icon/name.

velvet mural
#

ok thanks

zinc pivot
#

@sweet grove
Hey,
My bot was never offline. It's running 24/7, and I double-checked everything on my end. If it showed as offline during your review, that’s not something caused by me. It might’ve been an issue on your side.

Please look into this again and let me know.
Thanks.

sweet grove
zinc pivot
sweet grove
zinc pivot
sweet grove
#

Thank you.

zinc pivot
zinc pivot
# sweet grove Thank you.

If you get Application did not respond it usually just means the bot’s rate limited. Give it a few tries and it should work fine.

sweet grove
#

-upto

wild stoneBOT
#

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

zinc pivot
woeful prairie
#

Hey is there any chance i can move my bot thats been approved over to a new id, its the same bot, same functionalities just moved over to a new application since it required intents

slender arch
#

Can I get the Bot Developer role?

lone ether
lone ether
tardy crystal
#

i can submit my bot even if its unfinished right?

lone ether
#

as long as it has working features and follows our guidelines, yes

slender arch
tacit island
#

I can’t add the video to mp3 bot to my server, is there a reason why-

tacit island
cunning saddle
zinc pivot
twilit kernel
#

@sage monolith heey

#

Can u tell here

sage monolith
twilit kernel
sage monolith
twilit kernel
#

As my bot don't have Guess the music feature

sage monolith
twilit kernel
sage monolith
twilit kernel
#

Okk

rugged rapids
sage monolith
scenic iris
rugged rapids
#

I've been submitting for over a week

scenic iris
sage monolith
#

-upto @rugged rapids

wild stoneBOT
#

@rugged rapids

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

rugged rapids
#

I have finished everything in the bot only topgg remains

sage monolith
rugged rapids
sage monolith
rugged rapids
sage monolith
rugged rapids
#

Okay

sage monolith
rugged rapids
sage monolith
twilit kernel
rugged rapids
sage monolith
twilit kernel
sage monolith
#

Your bot is in a Queue, and you need to wait for your bot's turn to come. That's what I can say.

rugged rapids
twilit kernel
#

If the owner of bot source code say to verify my will u verify?@ig.aj

twilit kernel
# sage monolith wdym?

As I cloned bot if the real owner of my cloned bot source code owner say to verify bot will u verify

sage monolith
#

nope

twilit kernel
#

Adding new features taking too much time weirdsip

sage monolith
#

take your time

twilit kernel
#

And what if they says it's clone again

#

I will be dead

wanton pagoda
#

why do i get this message

#

when i try to add a webhook url?

#

it appears to be bot specific

#

the same webhook works fine with another bot that i own on TOP.GG

#

what... it just works now???

#

i didn't change anything and now it works

lone ether
#

random crash, can you send your bot's link please @wanton pagoda

fair hound
#

Can i get help? cuz few people are review bombing my bot's page

#

more happening, all in last 15 mins

lone ether
#

@jagged rampart please check your dms

lone ether
#

we moved things to tickets now prayge

gentle garnet
#

nvm sorry

light shard
#

is it okay if i added a Bot to Top.gg (not verified by top.gg yet) and it has some commands that needs a subscription?`Because there is a VIP Status that you can buy and I hope Top-gg allows that

lone ether
light shard
#

i will,, thanks

sour wren
#

Ok, I resubmitted RoAPI

sleek tiger
#

how long its gonna take for my rain tag server to get added to the list?

lone ether
wild stoneBOT
#

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

sleek tiger
#

oh

sleek tiger
lone ether
#

"categories"

zinc pivot
#

@gray tartan Hey, question about the Playfab Manager bot, did you own the server while using the /setup command?

gray tartan
#

yes

lone ether
#

please dm the reviewer prayge

gray tartan
#

but yes, dm me

wanton pagoda
lone ether
#

no it's fine, i was just curious to see what could be the reason lol

wanton pagoda
#

if it helps u

#

my bot was recently approved

#

and i wanted to implement the voting thing

lone ether
#

ill have a look later prayge

zinc pivot
wanton pagoda
lyric orbit
#

I cannot DM about my bot being declined because it’s just showing a USER ID and I cannot DM a user ID and so I need some help here.

lone ether
twilit kernel
#

@lone ether my bot added to verification server how much time it will take to verify

sage monolith
#

-upto @twilit kernel

wild stoneBOT
#

@twilit kernel

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

sage monolith
turbid tangle
lyric orbit
twilit kernel
#

@sage monolith I talked with ixr Don't decline this this by saying clone owner of original bot have me permission also tell other reviewers so they don't decline my request

#

I have proofs also

sage monolith
#

what?

nova root
#

My Widgets are bugged, this appears:

#

I don't know what to do.

twilit kernel
floral pagoda
#

Clones get declined. You can talk to the Reviewer in question if you want to "appeal" the decision and give them proof about whatever

echo pumice
#

Can any mod tell me did my bot summited again on Top.gg or not ?

twilit kernel
#

U can ask to bot expert (ixz)

north ether
#

Can I put a link to an MD file and it'll load up in the long description?

north ether
#

As it says minimum character limit is 300chars

shell inlet
#

-htmldesc

wild stoneBOT
north ether
#

I guess you misunderstood

shell inlet
#

ah yeah, you need to have some content on top.gg that's 300 characters long, before you totally embed your site into the description

north ether
#

Oh

#

Gotcha

junior loom
#

asking for a friend:
Same code but different bot profile, can i transfer my bot to the new ID or do i have to retest it?

shell inlet
junior loom
#

As it's a new bot application but same exact features and such

#

I'm developer my friend owns the application, that's why i'm asking

shell inlet
#

or you're saying that you're just gonna use a new application id for your bot and you want us to delete the old one

junior loom
#

My friend initially created bot with id 1310688990910742529 and it's on top.gg listed already. Well, he created a new bot application with ID: 1370875530282270720 and it has the same commands and features so i'm tryna see if it's possible to transfer the profile from the original to the new one

shell inlet
#

you cannot "transfer", that has to be a new application which will be listed on top.gg as a new profile, i can delete the old bot if you want

junior loom
#

Please do. Also, can you by chance tell me where on the queue bot with ID: 1265343375054340160 is because it's been close to 2 weeks i believe since submitted

#

Just trying to get status of a few different bot's i'm a developer or co-owner of

shell inlet
junior loom
#

No worries, was just checking. Been coding a lot so days just blend together lol

shell inlet
junior loom
#

@woeful prairie ^

junior loom
shell inlet
junior loom
#

I understand. I was just stating lol

woeful prairie
#

i would still need access as an admin

#

but yeah

#

scarlet is new owner of the application

junior loom
#

Did you add the new PC to the queue @woeful prairie? if so can you approve transferring that to me

shell inlet
#

they can submit it and transfer it to a team later on

junior loom
shell inlet
#

the new bot

woeful prairie
#

ight ill submit it now

#

would you be able to review it?

junior loom
#

It will be a couple weeks Axylis

#

BumpMe still is in queue lol

shell inlet
#

im hoping it'll be cleared soon, since it was a long weekend it's slow-paced

woeful prairie
#

cool

shell inlet
#

but bare in mind ETA is 1-2 weeks

woeful prairie
#

ill get it put on ther e

junior loom
#

No worries lol. I understand it may take time

#

Do you guys need help with bot testers? I have a lot of spare time now

shell inlet
#

apps were closed a while ago

#

-apps

wild stoneBOT
#

topgg Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

topggReviewer Reviewers
Reviewers are Top.gg staff and must be 18 or older. Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

topggModerator Moderators
Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Reviewer.

topggDotRed Applications are currently: closed
topggDotRed We open applications when we need more Reviewers. Please keep an eye on #announcements for more information!

junior loom
#

Dang, okay. I'll keep it in mind to keep track of that

woeful prairie
#

so would you delete the old application @shell inlet

woeful prairie
nova root
#

My Widgets are bugged, this appears:

#

I don't know what to do.

coarse leaf
#

I;m trying to vote from yesterday but site is getting loaded. It loads all the time and stay there. what should I do?

lone ether
#

.ban @ocean scroll 7 support scam

cerulean fulcrumBOT
#

Banned rkin89896

coarse leaf
#

cool

wild stoneBOT
#

@coarse leaf

topgg Troubleshooting steps

topggDotRedMake sure you're logged in the correct Discord account on Discord web: https://discord.com/login. Then log in again at Top.gg.

Try these steps in order:

  1. Turn off ad blockers/VPNs and try again.
  2. Log out and log back in.
  3. Use a different browser (not Opera/Brave, they cause issues sometimes).
  4. Use incognito mode on any browser.
  5. Use a different device.
  6. Wait a few hours. If the issue persists, come back for more help!
coarse leaf
# lone ether -troubleshoot

it is should like this and when I move my cursor on verify human it starts loading and I tried again after 6 hours. till not responding

lone ether
#

can you try clearing the cache and data for top.gg

trail heath
#

Yeah same issue here

trail heath
lone ether
#

cleared data?

trail heath
#

Changed browser no response
Ignotic tab no response
Cleared data no response

lone ether
coarse leaf
lone ether
#

incognito as well?

#

even on different device same issue?

mental pilot
#

Hey does this server have a clan tag

zinc oracle
echo pumice
#

Can anyone tell me that my bot is listed on top.gg or not because after declination i cant able to add in queue again

gray tartan
echo pumice
gray tartan
echo pumice
gray tartan
#

np

trail heath
lone ether
coarse leaf
#

and it's been so long but still no respond

#

same thing

lone ether
#

i let the devs know internally, thank you! appreciate your patience

coarse leaf
#

tyvmm

river trout
#

Hey

#

When does top.gg start optimizing for server listing again

#

It’s been down quite a lot

zinc oracle
river trout
#

The metrics is

#

700 impressions

#

For front page server listing sites

#

Is lowkey bad

zinc oracle
#

Ah. It's going to take time for that to all come back.

soft oriole
twilit kernel
#

@lone ether when will my bot get verify

wild stoneBOT
#

@twilit kernel

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

twilit kernel
#

My bot added in verification server yesterday

grand prism
#

Good, you still need to wait

twilit kernel
#

Okk

#

@grand prism if my lavalink expired and music didn't played will get declined?

#

I just changed new lavalinks

grand prism
#

It depends on the person who will check your bot

#

I'm not reviewer

soft oriole
twilit kernel
shell inlet
#

the current ETA is 1-2 weeks

soft oriole
#

Alr

sinful girder
#

Am I able to get my bot added here?

grand prism
#

Only if your bot is a staff pick afaik

toxic thorn
#

why when i’ve been in 4 step, i verificate, and i see, i can’t go back, and i can’t continue my bot, GIVE MY BOT TO CONTINUE!

toxic thorn
#

oke

naive acorn
#

Hey guys

#

where do I report a copycat bot?

#

in the web app the form doesn't work

slender falcon
wild hinge
#

the vote buttons tooltip is appearing in the top left corner when hovering and doesn't disappear on the profile page smh

wheat minnow
#

What do I do?

wild stoneBOT
#

@wheat minnow

Hey! This isn't the support server for that bot. Please use the "Discord Support Server" button on the bot's Top.gg page.

If there's no button, the invite is invalid, or you were banned, we can't help unfortunately. Sorry!

normal ore
#

/rank

#

/xp

half kettle
#

on the page itself there is no logo.

half kettle
#

It's fixed. Thanks!

grand prism
#

Contact the person who declined your bot via DM

lone ether
#

@echo pumice imagine deleting msg

echo pumice
worthy cedar
#

@lone ether can you review my bot i applied approx 15days ago maybe

floral pagoda
#

*6 days ago

worthy cedar
#

ohh ok so now what ?

floral pagoda
#

We also review bots when we have the time to do so, that’s not how it works

#

-upto

wild stoneBOT
#

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

worthy cedar
latent lake
#

Yo

teal sand
#

Hi, where can I see the date I published it for review?

safe rapids
sweet grove
safe rapids
#

And showing already register

sweet grove
#

What is your Bot ID

safe rapids
sweet grove
#

Click that URL

safe rapids
sweet grove
#

Then it appears you aren’t logged into the correct account associated with that bot.

safe rapids
#

Now to fix

sweet grove
lone ether
#

the bot is a draft submission by another user, we cannot delete it without their consent. @safe rapids the current owner of the page is @errant torrent

lone ether
#

is that your account? "dv premium"?

safe rapids
#

This account

lone ether
#

do you own the bot?

safe rapids
wise acorn
#

It's almost been a week and my bot has never been accepted, ahh lil bro my account is forgotten on top.gg

safe rapids
#

My own I will make last 2 Days

wild stoneBOT
#

@wise acorn

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

wise acorn
crude frost
#

Hey I deleted my bot from Top.GG and now I want to add it again but it gives me an error that the bot is already listed, however it's deleted. Is there a cooldown to it?

lone ether
#

why did you delete it?

toxic nimbus
#

what prefix do i use for my discord bot?

#

i need help adding my bot on top.gg

#

can anyone help plsssss

lone ether
toxic nimbus
lone ether
#

you don't know how your bot works?

#

how do you use the commands?

#

@toxic nimbus

toxic nimbus
#

i do its a security bot

#

its made with no coding-

jovial pagoda
# lone ether you don't know how your bot works?

Sorry for the ping, I have my website accept the webhook from topgg, I'm new to webhooks and all that jazz. My situation, I have my website in a docker container but it's on a separate docker-compose.yml than my bot is, and I have it where it transfers the post to my bot from top.gg. I made sure to use the auth code in top.gg, is there any vulnerabilities i should look out for. Currently I my website going through cloudflare and have a ssl throught let's encrypt.

chrome temple
#

I submitted my bot around a month ago and still haven't gotten a reply. Should I submit it again?

slender arch
chrome temple
sweet grove
#

That bot was submitted 9 days ago and is still in our queue system. Understand, our queue can take 2-3 weeks currently. We do appreciate your patience.

chrome temple
signal prism
#

a

#

how do i get the bot developer role

jovial pagoda
lone ether
#

you can wait for a reply from a staff who will tell you whether a ticket is required or not

twilit kernel
#

@lone ether are u going to review my bot today or not ?

lone ether
twilit kernel
signal prism
lone ether
thick girder
#

Is there a way to find out my bot’s current position in the queue?

grand prism
#

Not really

thick girder
#

Okay thanks

grand prism
sweet grove
#

We don’t provide that information

steep flume
#

If my account was hacked and the account had a bot on top.gg can i add my bot back from my alt account?

#

or somehow retrieve access to top.gg dashboard

grand prism
#

You can transfer ownership to your account if you can still prove that the bot belongs to you (e.g. by changing its status)

#

Open a ticket on #staff-tickets and a mod will walk you through the ownership transfer process

steep flume
#

ok

crude frost
#

How can I check the status of my bot's listing?

low matrix
#

@mossy steppe

grand prism
supple mica
#

-b 1324791396640751707 dm ads

wild stoneBOT
#

upvote shunniuso_mc_the_shield#0 was successfully banned.

normal narwhal
#

-upto

wild stoneBOT
#

topgg When will my bot be reviewed?

Our current average review time is 1-2 weeks.

Some bots may take longer to review than others depending on their features. Because of this, we can't guarantee your bot will be reviewed as quickly as someone else's, and there's no exact timeframe for approval. There's also no way to check your position in the queue — but remember, you're not first or last!

You're free to edit your bot's page anytime, both before and after review. This won't affect your place in the queue.

You can read more about our review process here: How the Reviewing Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

crude frost
grand prism
#

It was a #logs channel

crude frost
grand prism
#

Because it's deleted

#

I don't know if it was mentioned anywhere why this change was made, but maybe it was a privacy issue or something 🤷‍♂️

lone ether
#

privacy reasons, developers not understanding why some bots get reviewed before others, etc