#support
1 messages Β· Page 90 of 1
Thank you!!!
no problem
ad blocking content
try refreshing the page
works but when leaving the page and coming back its like that again
Io
@neon root You really stealing my pfp π
I mean have it if you want it idrc, but do you even know what it is?
@languid lily sir we have another impostor

@lone ether dms
Just dm them
They are also asleep right about now
So be patient (they are volunteers after all)
im chill its just the reviewer the last one isnt responding when i defended the reason and now again the same reason
Sorry that happened, but its best to just be patient, If they don't respond in 24h or so then. dm a mod/cm
okay
Is it possible to ask a bot reviewer to get a clooser look into seeing why the bot was declined?
Cause my reason was That you need permission to use the help Function but i can't see why That should be the case, its just an embed with a select menu
You can discuss everything with the reviewer in private messages
DM the reviewer, they discuss it all there.
Hello, I wanted to ask a question. Since vote credits are removed, how are we supposed to bet in topgg auctions? rl money?
yes irl money as it has been
Ah okay thanks you both! waiting for the response now
Hello, I just wanted to ask, weren't there a reward for every 1k votes?
is there something up with the automod filters?
Can check which rule that msg triggered
So it triggered our phone number regex. Guessing the number combination in the "qid" parameter triggered it
weird
Thanks for the info and I would also like to ask how to get the promoted tag... I came across it couple of weeks ago
It's via our auctions platform
How do people get embeds like this on their bot description?
This is part of the css they use on their website
Well, you can use html and css on top.gg
That's why their entire page looks completely different
ah alright, didnt think you could put custom css
only thought it was iframes for fully custom stuff on topgg
You're partly right, because from what I think scripts don't work on top.gg so you have to use an iframe for them to work properly
how much time bot submission takes?
It has been rather quick
Usually no more than 2-3 days (even quicker as of late) though it all depends on how busy the BRs are.
how can i redeem my credits ?
You can't
nice

As of right now no
-credits
@grim creek
Auction Credits
Credits have been removed.
For more information, refer to β #announcements message
thanks mate
Hey, quick question, is it against the review guidelines if a user left a negative review without ever touching the bot (Not only not using in their own server, but also never interacting with it). I got a proof they never used it
It's also a competition
Just report the review
How will the moderation team know whenever the user tried the bot or not though
This is the review
Without any background, they probably won't remove it
you can dm an online moderator about it
if you can show that they haven't used it before
We don't really take into account if a user has used a bot before or not
But because it mentions a competitor bot, it is against our guidelines and can be removed
A mod can help you out 
Well wait a second i have a question regarding this
i probably have an answer π
What if the bot is strikingly similar to another submitted bot? It may not be a 1:1 clone, but if it quite literally uses similar wording in its commands or what not then waht do you do? Granted mentioning this in reviews is probably not the best
Hypotetically
Id probably say if it mentions any other bot at all itd be considered advertising
which is also against the guidelines in reviews
Fair fair
the review should be about the bot youre reviewing, shouldnt need to mention anything else
I guess if you suspect a bot of copying you then you should dm a mod right?
yeah, reports should be done via the report button or dming a moderator, not leaving a review
thats also against the review guidelines 

tavΕancΔ±k ?
just created a team for my bot but it wont let me add the bot to the team???
please turn off adblocks and try again

got some magic power, everytime i enter a staff's dms they go offline and come back once I leave
hypothetically, taking a description of another bot and heavily modifying it is against no rules, right? (like a html description)
it is indeed, copying other bot descs is not allowed
rip, my bot being declined then 
mind pointing out the section of the rules that is in?
Why would you want to do this
Just come up with your own
π
not good enough at html π€£
You don't need to be
for a good one u do
many bots we decline don't have the decline listed in the "rules" but they still are against the rules
if the owner of the desc that you're copying from somehow finds out you're copying, they are allowed to request for yours to be taken down/changed
then you can report the bot, which is when the mods step in ^-^
which surely they have no leg to stand on since its not in the rules
either way it is morally wrong to take the hard work of someone else.
You can't encompass everything in the rules.
the guidelines that you see on the site are the general guidelines that you must follow, if we were to list every single thing that's not allowed the article would be insanely long
A lot of it is up to the discretion of mods and brs
and i think people are smart enough to know what's common sense and what's not
Such as stealing the hard work of someone else
please be nice.
I didn't ask for your comments, I asked for a response to a question and thats all lol
And I responded, now have a nice day!
-support
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
some users are trying to down rating of bot by using alts to review negative comment which are baseless
Report the reviews
Another Krypton bot dev?
If we report, how long will it take to remove the negative reviews?

Why is the entire krypton team in here asking the same questions.
Reports get looked at as soon as a mod is available to do so. There is no set time as they do it in their free time.
It's usually pretty quick though, but there is also a delay as they have to investigate the reports as well.
Hey, I'll look into it. In the future though its probably best to only have one person reach out about reporting a review.
-support
my bot is misreporting it's guild and user count, it's out by 6000 and will continue to climb until I fix it later today
is there any chance a developer might be able to smooth out the bump in the figures? or does it not matter?
it'll be reporting the correct figure of around 208k again by this evening.
Hello. I want to update my bot image in topgg but there a option for this,
nevermind i found it c:
but it doesnt seem to refresh
-refreshdata
@steady vigil
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
π‘ Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
Thanks! It worked
np
Hello, everyone! I hope all is well.
I've been trying to set up the FreeStuff bot for my Discord server, but for some reason it doesn't post anything where it's supposed to. I've made sure all the perms and hierarchy are correct, so I'm not sure what's wrong.
Would anyone be able to help?
-wrongserver
Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(
Go to their support server as listed above and they should be able to help!
help
With?
hey, my friend just applied a ban Apeal and it have been a week with no reply
how can i appeal ban?
but you arent banned?
-appeal
-appeal
If someone you know has been banned here, then direct them to open a support ticket (select Account/Login issues and then Ban Appeals).
Here's more resources to read through regarding appeals: Ban Appeals
damn
πͺ
...
Who was it?
fluffy
^^
Their appeal is still under review
i can't apply a bot that been deleted cause fluffy was banned ?
@zinc oracle could you please check dm
Correct
If the person who submitted the bot is banned, no one else in the team can submit it, or you also end up getting banned (from what I recall)
why u have this system when someone banned thier bot will be deleted
Uhm, because if the person is banned why should the bot stay on the site?
Don't let untrust worthy people submit your bot
if something happend in the server why the website is included
Because this is a support server for the website.
Anything you do here has consequences that can reflect on the site as well.
and his team member ?
u mean when there is 4 people working on a bot and one of them accidently get banned or anything like that bot will be deleted why u don't just review another time the bot if he have anything against the rules then u can deleted it
If the person who submitted the bot gets banned, then the bot is banned from the site as well.
Until the person who got banned appeals.
which section should i chose for appeal
Are you asking on an alt, how to appeal your own ban
account/login issues -> ban appeal
I love how back in the days if people did this they got automatically banned again 
Saw it happen so many times
saves them from making a billion alts just to ask a question
whats the ID of the account that youre appealing for? i can look it up here for more info
Its banned π
Known Issue, no ETA
replying to reviews has been broken for longer than a month 
it should be released when the new version of the site comes out 
soon!
Oh my, sorry! I'm not sure how I got here, I could swear it was FreeStuff's website that gave me this discord. Nevertheless, I do appreciate the help! Have a wonderful day π
no worries! good luck!
Why i cant move a bot to another team
turn off adblockers and try again
Okay!
hmm not sure whenever I can ping a mod to check DMs if its been a while
Xiuh.. its been broken for easly a year
but at least edit works now
If a mod has not responded within 24h (iirc its 24h), then you are free to DM a CM
worked thanks
dm, wait 24h, bump, wait 24h, dm a cm
L
Well, webhooks are nothing more than http servers that accept POST requests (in this case from top.gg)
Check out the pinned messages on the #topgg-api channel
Guys
I try to delete my old bot but I can't
I enter DELETE, then click on the button "trash" icon, a popup appear and disappear like some miliseconds after
And then I retry to click on the button, nothing happens

- Make sure the name is changed on the discord dev portal
- Go to your bot's top.gg page and click refresh data
- Click edit and then save (if you can't click save, change something like adding a
.to your description)
Thanks
π
@wind quest Can you dm or reply here. a quick question about adding a help command?
please dm him
Votes reset every month.
Vote counts resets every month. Votes reset to 1 upon the first vote after midnight UTC on the first day of a new month.
thanks
hey, my bot has been approved but i cant find it with the tag, its been up for 3 days
Your bot can take up to 3 days to become viewable from search results!
Wait 24 more hours, and if it still isn't viewable then come back and someone may be able to assist you if its not a bug :)
ok
Hello admins, can you check out my bot named A R I A?
It will be reviewed when the queue reaches it's position. Be patient (you literally submitted it like 10m ago)
okey
will you look?
No
He's not a bot Reviewer
Like he said, please be patient. Our reviewers are volunteers and will review when they are free
okey sorry
I'm even more excited than that
Bot Review Notifications
If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.
If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.
π‘ Please make sure you have your DMs activated for this server.
okey
i am buzy translating for random company so yes
Outch
Bruh
It takes so much time to review my bot, but at least, I can take my time adding new features...
you submitted less than 24h ago, the estimated wait time is up to 1-2 weeks
please be patient
Zobberoni will review bots at night
hi
I had the worst luck, the moment when my was bot was being tested, it was offline bc I was developping it (Yes because I try my edits on my PC before uploading to my server)
It's better to do tests on a separate bot and separate token.
That way when you're developing the bot it's not down.
You can make your down time minutes every update rather than extended periods of time.
^
@barren tusk
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
hey admin, some haters aka an another bot owner competing with me has left us bad reviews
how can mange this situation?
Please report the reviews on your bot
Report the other bot page as well
I did that once but nothing happend
now its almost a year
I see
Please DM an online moderator, they will help you
Wait about 24h for a reply and then dm them again if they haven't replied by then
Like dm them? is that allowed?
btw if u want proof that he is an another bot owner
Yeah that's fine
Give all relevant information to the mod you dm
idk who to DM
You will have to wait until one comes online.
ok
is it ok to DM a community manager?
It's best to DM a mod first, give them 24h, then message the mod again, wait another 24h and if still no response then dm a CM
ok
just asking why tickets aren't a thing here?
I can't begin to question the internal thinkings of the staff team. My only guess is that hardly ever is a need for them.
mmmm
Usually you get by, by simply dming a mod to have them handle it, or a br if its related to your bot.
i mean it would be easy to PPl get support if you guys had ticket system
idk just a suggestion ig
there could be troll or spam tickets by annoying ppl tho
It is no longer in use.
I have in my bot page a support server that i added a year ago when server listings was a thing. But since then, the server name and pfp never changed since and i did change that.
The refresh button in the profile doesn't do anything.
Im confused on what your question is
The server name and pfp is not updated
Servers no longer exist
They were removed from the platform
@fluid birch correct me if im wrong, but that is put there via the old server listing feature right?
Or does top.gg grab that info from the invite you give it for the support server
Probably the first option because I have the same situation where it stopped at 147 members
RIP @small lantern
I'm more concerned about the name than the member count
None of it will update
That's from the old server listing feature from what I last recall
I have no idea the capabilities of the staff team either CM or Mods. I would say a safe bet is no, since the chances of it coming from the old server listing feature is highly likely.
Though anyone who reads this back will be able to tell you a definitive answer if they can
You can email topgg support to get it removed but not update it
When it's removed, can i add it back up as a normal support server link and it will be updated?
Yup
okay
Will you check out my A R I A bot?
be patient
asking for your bot to be reviewed continuously is not advised
ok sorry
<@&767389896133443625>Sorry for the ping, but is there a functionality to suspend the reviewing of a bot? With that feature we can just say Bot Reviewers to wait before final review (declining/approving) ?
Like if we need to make some changes
That must be tested in the review ?
that doesn't ping
but no, there isn't
Okey
Don't submit bots if they aren't ready as they could get declined 
real
No it's just that I got a new idea, and this idea is shown up when the bot joins the guild lol
WHY IS MY NICKNAME RESETED π
The sky decided
The sky wants to you to keep your honoring name
-support
This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!
ye
@lone ether why did you approved my bot? My main feature wasn't working actually lol
Okay now it works, it was just a param, maybe you reviewed it when I didn't updated it yet
Ok no it's ok
Hello, there is a bot using my logo on top.gg, the report modal on the site doesn't work, it just instantly closes.
bot using my logo: https://top.gg/bot/1153988994703568997
my bot: https://top.gg/bot/853327905357561948
please turn off adblock and try again
The report modal is likely closing because of adblock.
Your best bet for your report is reporting it to discord. https://support.discord.com/hc/en-us/requests/new
We cant really handle DMCA claims for discord avatars.
Surely you have an obligation to remove the bot from topgg if its using my logo without permission?
We don't have any control over what avatars are used on discord Discord has a DMCA system in place to handle the exact thing you're asking for.
you probably shouldn't be allowing that bot on your site though? you have full control over what bots are allowed on your site. Anyway, I messaged the owner of the bot and hes resolved the problem.
Its kind of like if someone uploaded Shrek to youtube and a website that has youtube videos embeded.
You wouldn't send a DMCA the random website, the DMCA would go to youtube.
Content that is actually on top.gg, such as information in the description, including images therein, we would take action against if someone filed a copyright claim against. But since the logo is hosted on discord, we can't do anything about it
Hey, question. I sent a request to add my bot onto top.gg and it was on my profile and now it's not.
Your bot was declined
Just removed that command. Am I able to reapply?
yeah
Replying to reviews is currently broken. It is supposedly going to be fixed in the next update.
eta?
no known ETA atm
Hello! I would like to get something changed on my bot page. So my dev on my bot summited an application to get the bot on top.gg right? Well, I did too. and I did not give him permission to do that. I would like to have it changed to my name as it is my bot, cause I made it, I created it, I have ownership of the bot.
hey, top.gg, my bot should be on Page 2 (alot higher then page 3) because it has alot of votes, its even on the Featured list
When searching for a bot, votes do not count towards how high it shows.
It shows the bots that are most closely related to the search result in question.
There is likely other factors involved but votes don't tie into it, which is why you see bots with different vote counts mixed in.
There are several reasons why you might want to transfer the ownership of a bot page between Top.gg accounts. You could have lost access to the original account (such as deleting the associated Discord account). Or the person who submitted the bo...
I sent an email to support@top.gg
that won't help, please follow the steps in the article
they will just redirect you to come here or to read the article
Oh :(
have a look through the article, fastest way to get what you want 
to confusing idk what to do
Basically, either A have the dev delete the bot from top.gg if they get approved, or B dm a moderator providing the necessary information so they can assist you in deleting it off top,gg for you
have you tried asking the person to delete the bot?
tell them to go to https://top.gg/bot/YOURBOTID/delete
I asked them to delete the page
but they never answer
^
who do I dm that to?
or maybe in queue? (confirm?)
this is fine
@lone ether A community manager?
which one π
Any of them bro
1240418713501696041
kk! just sent the dm

dm?
no thank you
i know they dmed me i was just being funny
Hello! I've let one of my bots go inactive and don't plan to put it back up. I can't find out how to remove that one from Top.GG?
I'm thinking it might be obvious and I'm blind on the edit-bot page, but maybe I have to request, haha.
https://top.gg/bot/YOURBOTID/delete I think lol I just stole this from a person
Lol
oOH TY!
Am I able to report a bot for nuking servers on here please? I'm unable to report on the website for some reason
Make sure you dont have an adblocker enabled
makes sense. reported already, thank you though!
yup
I reported it down already
should be fixed soon
We're on it :)
Mind I ask in the future where do you report the site being down (if thats even something we are supposed to do?)
gotcha
yo can someone help me cuz welper just reviewed my bot and declined it but i forgot to put that the command list command isnt help it was g.cmdlist and my bot page seemed to have been deleted but not by me
Hi, For your decline question, ill reply to your dm for more detail
and the second part, if your bot get decline, it will be delated
ok thanks
I just uploaded my bot and it got accepted Zufo. But theres a problem because my bot updated so I need to resubmit it. I tried refreshing data but i didnt work
Could I maybe delete it and resubmit it?
What do you mean by that?
Dont do that unless there is a valid reason
as you could get banned
Apologies, forget what I said. I cannot update my bot on the site
It's still showing the old nme and profile
Even after clicking refresh data
-refreshdata
@odd mantle
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
π‘ Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
You can click refreshdata then edit and save
Why is responding to reviews not working
Known issue no eta
bruh thats one of the most important thing
Hello!
Is it recommended to put dnd status ?
or not?
But I think all bots use default status so i'm gonna change it lol
Uty as long as its not invisible (I think you know the reason)
If you put it as invisibile make sure to put a note on the bot page if you're submitting it
Agree ^
Althou its dumb at the first place
No, it's not invisible, just dnd like the red circle instead of the green
It's just for the style
But maybe it's not mainstream lol
Thats fine
Notting Wrong with it
Doubt
ye
Maybe you should test 1-3 command before you insta decline when you See an invis bot
"put a note on the bot page if you're submitting it" i think that is clear enough
You can't make bots appear invisible
bots that are offline, are HTTP only bots
Our BRs should be checking for that before declining
According to the discord.js documentation you can do something like this. I've never tried it myself because I don't see the point in it
Ok
damn this wasn't there when i was making bots
Can a bot add multiple discord accounts to chat in the group?
not sure what you mean? could you elaborate please
Just log in to multiple discord accounts at the same time
I need to be able to log in to multiple discord accounts at the same time, and then automatically chat in a channel based on the conversation text I provide.
thank you
you could login to multiple bot accounts potentially
Hey guys, the bot's picture isn't showing on my page, and it's still showing the old bot's name. How can I fix this?
-refreshdata
@broken hamlet
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
π‘ Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
my friend who is a member of the top.gg team who has admin permissions does not see creator controlls so they cannot edit the page?
Have they tried refreshing or clearing cache?
yes they have done both and signed out back in nothing changed
DisBall, The all-in-one Football/Soccer discord server companion!
have they tried to edit it with adblockers off?
-refreshdata
well the edit button isn't showing up first of all
tried a different browser?
despite being in the team with admin perms and the bot being linked to the team
No vpn or adblocker?
would that stop the button showing up though? i thought this was is a privilege issue
Very well could yes
Adblockers and vpns have had the site not function normally when visted
i have experienced that also
but when pressing a button
not, stopping a button showing up
Why don't I see refresh data?
Just try it :)
i will π
Exit the edit
You will see it on your bots page before you click edit
Where ...
Bro, on the bots page not your page
Side note, for refresh data to work, you have to click refresh data, edit, then save (if you can't save add a . to your description then click save)
hey @zinc oracle would you mind editing https://top.gg/bot/1212530853750505562 please (add a dot or smth)
DisBall, The all-in-one Football/Soccer discord server companion!
once a moderator edits it, it might fix the issue. happened in the past a lot
can you ask them to check now?
edited
ty woo
How do I let members use the 24/7 Casino Bot? https://top.gg/bot/938837213926547467
Join the ultimate casino bot with lotteries, a stock market, slash commands, multiplayer games, and more!
Join the bot's support server and ask there!
How do I do that? I canβt find it
Thanks
π
How do I do to make bot update announcements to guild owners or idk guilds without being too intrusive, should it be in the status, a message sent to the guild owner, or a status then + when they use a command there is a reminder about the update?
Iβd just make announcements on your top.gg page
using the announcements feature and maybe in your description too
Yeah ok
Actually, announcements are not working idk why
Well, it takes too much time to update
It also takes too much time to delete an announcement
Also #development for these kinds of questions. This is for support for top.gg
oke
im trying to make a vote logger for my discord bot using the top.gg api
const express = require("express")
const app = express()
const webhook = new Topgg.Webhook("your webhook auth") - my top.gg token?
app.post("/dblwebhook", webhook.listener(vote => {
// vote will be your vote object, e.g
console.log(vote.user) // 395526710101278721 < user who voted\
// You can also throw an error to the listener callback in order to resend the webhook after a few seconds
}))
app.listen(80) - what should i set this too?```
i have an expanse discord bot hosting
sftp://usa-prem-1.expanse.host:2022 is the server address
do i do that and add /dblwebhook
on that
Not here
Yup
You can use html tags in long description
Is this the text you are trying to bold?
Make sure to clear cache (ctrl + f5)
Nvm, for some reason the text is bold when the page starts loading and stops once it is loaded. Weird
Hello, I have the problem that my bot is always deleted from top.gg. I don't know why can you help me so that my bot is released or can you tell me why it is always deleted?
-htmldesc
@sturdy swan
You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.
thats not something we can help with, if you want help or inspiration, ask in #development
Because it wants permissons that are not needed for the command.
hi
You're not using a Discord webhook right?
Top.gg webhooks are not discord webhooks
heyy noticed the website has issues with loading icons and pop ups on firefox
its not a big issue but kinda bumped to be having to use another browser just for one site :/
Hm, interesting. I've not heard of any issues like that on firefox. Have you tried clearing site cache or refreshing?
It could be a caching issue
oh lemme see might be on my end
Also make sure you dont have any adblockers or vpns enabled. They have been known to cause some weird issues on the site
Especially popups like menus
adblockers tend to block them and get rid of em as soon as you click smth that initiates one
it might actually be my adblocker π
that was it thank youu

How do you get images into your bot preview??
-htmldesc
@grand goblet
You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.
I canβt find how to import images into the bot preview
Upload images to imgur and use those links

Known issue no eta
And the quotes are too big lol
-bgimage
@torn wasp
The bot page background link is currently broken. We suggest you use CSS for the time being!
Add the following code to your bot description:
body {
background: url(INSERT_LINK_HERE);
}
</style>
oke
it was a top.gg link fool
not unsafe but i guess could be self-promo
original message wo link:
heyo i'm trying to delete my bot from the site as we're going to be taking it offline soon but the confirmation popup just appears and immediately disappears, anything i can do on my end/can i get it deleted manually?
Try disabling any adblocker
The link itself wasn't the issue, it was the hyper link.
oh gotcha, fair enough
don't have anything on
mind responding to the question at hand lol/lh if you know the answer/can have the right people respond/delete
This is most likely the right answer.
Someone made most adblocks block all popups on Top.gg. Thats typically the reason they instantly close.
But to where?
#support message
i have a vpn but it's turned off, i made sure of that
don't have any adblock extensions
do you have the same issue in another browser
also are you making sure to type "DELETE" in the box too?
upload your image to imgur > copy link > put it in your bot description
if you want an image in the long desc, <img src="url">
if you want background image, see below.
The bot page background link is currently broken. We suggest you use CSS for the time being!
Add the following code to your bot description:
body {
background: url(INSERT_LINK_HERE);
}
</style>
works in firefox 
great 
Found out
not to sound really stupid but how do I delete a bot?
I've clicked view on my bot, clicked delete, typed in DELETE, but nothing happens
did you click the trash icon after typing delete?
yep, it doesn't do anything
if the popup closes, turn off adblockers and try again 
try turning off ad blocker as there should be one

uhhh this is weird, why is this not working? I've already updated the token in the .env, so I don't quite understand wtf is going on
ok nevermind, it seems vs code just scammed me by not saving despite my spamming ctrl s like a billion times
isn't this topgg support and a topgg related issue
This channel is for support on the site. Anything api related is either #development or #topgg-api
right, it's been years since I was last active here
I did put headling, still error
which prefix u mean
prefix for your bot
I mean this field
Dont put anything
Its broken right now
You can use css in the long description to put a background url
@light rain do the tag please
too lazy to search for the embed
i forgot what tag it is
-htmldesc
You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.
-bgimage
The bot page background link is currently broken. We suggest you use CSS for the time being!
Add the following code to your bot description:
body {
background: url(INSERT_LINK_HERE);
}
</style>
@knotty hamlet ^
this is funny, but also not a way to set a banner lol
that helps you set a background image
if you want to customise it further, look into css
the image doesnt load in the description
just shows the default small img symbol
even though the link is correct
and everything
tried both markdown and img tag
You are not using discord attachment link right?
no, i. imgur link
must be public ok ok works now
whats the best width and stuff according to you?
I have no idea
You'll just have to test it out yourself
@pliant mauve dms?
hey, you can just dm the mod, all our staff's dms are open!
Hello, why does my bot's server count not show up??
-servercount
@grand goblet
To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.
cant see where it says anything
Have a read through the document, click on the hyperlink
If you need help on how to set it up, I suggest asking for help in #development!
Hi everyone, what should I enter here? https://share.cleanshot.com/YWWCBj7z I can't find where to add the discord server
Nothing.
There is another section for your support server.
It will accept a discord link
I noticed, I was just confused about this. thanks!
hello
my friend apply for ban remove and after 15 days u just say to him sorry we like to keep ur ban ?
the reason for the ban was nothing trivial
sorry for that but top.gg being bad
u just ban people for nothing
It is assumed that you are talking about the person and the reason for the ban
not puff !ban xxxxx xxxx and all his bots gonna be deleted
wake up
Take care with ur users
and i think i will get banned becouse i'm saying my opinion
its not weird
i want to share my opinon for public too
Again, not the channel for that
k
i can talk about it i #general ?
sure but mods will tell you the same thing
The person you were talking about was banned for one of the more serious things people get banned here for
The team is likely already reported! They have automatic systems in place to let them now.
Back up now, Couple minutes downtime
They removed that a while ago so you can't anymore
Bot's only
Ohk
It should be back up soon
Yeah i also receive that error with my bot
fixed now, thanks
Goog morning everyone, why is my discord bot top.gg listing not displaying the server count?
Are you sending your server count with the API?
Nope, thatβs why, thanks!
Not yet
Yeah but I got the same screen (#support message) before and instantly shown my screen so couldn't screenshot the same thing
this has been going on like all morning down and up down and up
hopefully they fix it when someone who has control over it can have a look
like I said down and up
been doing it for 2 hours
Is someone DDOSing the website ?
who knows but I'd imagine someone who can deal with it would be dealing with it in the next few hours (maybe?)
Ye blocking the ip of the ddoser
Idk why but there is nothing showing up for me on the status api page
It's all gray
if this happens again for more than 10 mins, please ping me so i can report it internally
okey
it's working now

@lone ether I still have bad gateway messages popping up π
Okay
Errors 5xx are errors caused by the server. There's nothing you can do about it, you have to wait it out
I've two bots on top.gg so can I add crossvoting rewards? For example, when user of first bots vote for 2nd bot, they get rewards on first bot.
Like both bots ask their users to vote for each other. I don't think anything is wrong with this considering both are my projects and users are willingly voting for rewards but I'd like a confirmation. Couldn't really find anything in rules
No, this isn't allowed. https://support.top.gg/support/solutions/articles/73000502505-voting-guidelines
Alright thanks for letting me know
hey, is it possible to transfer a bot from one account to another account?
Yes, contact an online moderator, theyβll assist you
alright, do i dm them or is there a ticket i could open?
DM
dm the mod
alright will do, someone else has to do since theyre the current owner so ive told them to dm an online mod
also just to be clear, it will be just changing the owner and not delete and readd right? since i saw this one:
because id like to keep the reviews, votes etc. same
The reviews will stay, but votes will not
If the person who currently owns it has access to the page, they can delete it and you can readd it yourself
we only do an "ownership transfer" if the owner of the current page isnt available or accessible
-ownershiptransfer
I need to transfer ownership of my Top.gg Bot page to another account!
First, see if you are able to use our Teams Feature. This is preferred over any other method of page ownership transfer.
If you aren't able to use Teams because:
The account that owns the bot is inaccessible
The account that owns the bot is no longer part of the team for the bot and will not cooperate to transfer the page
Then you can follow the instructions in our Ownership Transfer Support Article.
if you want votes to stay and the other person is willing, I recommend using Teams instead
im not familiar with top.gg teams, would it be like discord where i can keep ownership of the team and remove the current owner from the team after transfer?
also, as for this - wouldnt this delete the reviews?
no, reviews persist across deletion
but teams is better, let me type out instructions
- You create a team.
- Invite the user who currently owns the bot to the team as an Admin (using Top.gg ID, not Discord ID)
- The user accepts the invite from their user settings page.
- The user transfers the ownership of the bot to the team (via the bot settings page)
- You remove the user from the team
and user to team is one way and cant be changed back to a user, right?
right, once a bot is on a team it can't be transferred back to an individual user.
the only thing this affects is that on the bot page, under "owners" itll show the team name instead of the individual name
alright thanks for the info ^^
hopefully we will change this in the future 
You can ignore it, its not supported anymore
would be great since there would be no use for a team here anyway
also i noticed a typo here - im on bot page and it says about server
lol thats good. ill report it internally, thanks!
-upto
When will my bot be reviewed?
Currently our average bot reviewal time is a few days or more.
Because of this β and because some bots take longer to review than others due to their features β we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!
You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.
You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.
In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!
okay
some commands are working on it
sucks man
hi
I did everything about the bot's website, and when I come, I enter a link, give me Eror
<@&330168063729074177> <@&817055174613794826>
π why are you pinging people with the birthday role?
i don't know
why he give me error?
what error?
-bgimage
@tardy pilot
The bot page background link is currently broken. We suggest you use CSS for the time being!
Add the following code to your bot description:
body {
background: url(INSERT_LINK_HERE);
}
</style>
don't put anything in background link
Who should I contact if the bot is rejected?
-htmldesc
You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.
the person who rejected your bot
it is you?
So give the bot the necessary rights for logs
-notified
Bot Review Notifications
If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.
If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.
π‘ Please make sure you have your DMs activated for this server.
I dont see any bots submitted by the account you're on
no for my other account
@queen hinge
this.
You're better off DMing them from that account
But the decline reason is listed here: #mod-logs message
okay.
there is command
#help and #points and #my-point
and
#Ψ£Ψ³Ψ¦ΩΨ©
@tardy pilot
okay
Now contact her via private messages and wait for her response

zobberoni
privte?
Yep
ok
Explain to her why are you contacting her and she will explain why she declined your bot
hey everyone, how can i add gifs or images to my bot description?
You can use html tags for this (I'm not sure if markdown supports gifs but you can try)
sure that sounds good, do you have an example of images to put in my bot description?
They even have a "try it yourself" option that you can use to check if the images are displayed correctly
thanks bud
I'm not going crazy but DSL was Top.gg right? Discord Server Lists with all the discord servers?
I've never heard of it referred to as that way, but yes top.gg did have a server listing feature at one point.
what happened to it? discontinued?
Yes, it was called DSL. Its been removed, yes
-servers
Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message
search on google "Discord Server List" you will find plenty trust me
official ones?
there are no official, discord owned server lists
can I ask when it was discontinued?
bot says serverlist, is that going to be removed?
when i send a test to the webhook nothing happens
why not?
and also how do i gte the bot developer role?
Webhook integration for receiving vote data
you need a bot approved on topgg
Because top.gg doesn't send you an embed
mine is
all they do is send you information
please dm an online mod they'll sort you out 
ok
Yo
Hi, this is the support channel! Was there something you needed? If not please head on over to #general to chat :)
please email discord support, we can't help you with that
the question is whether it would be possible to change the discord account to another on top.gg because the state of emergency is cold.
As far as I know that is not possible
You would have to make a new top.gg account e.g by signing in with that new user and delete your bots on the old account and submitting them on the new.
how to make it say the user name instead of mentioning the user
i dont see a variable in the top.gg webhooks
for it
Content variables can be used to send userIDs, botids, mentions, or other data.
For example: <mentionuser> has voted for <mentionbot>! Will turn into @User has voted for @Bot!.
All content variables can be used in the embed too, inside the description or field value.
Heres a list of current content variables.
<mentionuser>
Mentions the voting user
<mentionbot>
Mentions the bot that was voted for
<user>
Gives the voting user's ID
<mentionserver>
Says the servers name(provided on the last page)
<mentionor>
Mentions the bot that voted, or says the servers name
<toplink>
Links to the bot/servers top.gg page
<bot>
Gives the bot ID that was voted for(for bot voting)
<server>
Gives the server ID that was voted for(for server voting)
<weekend>
If it is the weekend(one vote counts as two!)
<query>
Query string params found on the /bot/:ID/vote page.
<type>
The type of the vote (should always be "upvote" except when using the test button it's "test").
<ts>
A timestamp of when the user voted: useful for unix timestamps
<timevote>
A unix timestamp for when the user voted(Short Date/Time style)
<tsrevote>
A timestamp of when the user can revote: useful for unix timestamps
<timevoteISO>
A ISO timestamp meant for embed timestamps for when the user voted
<timerevoteISO>
A ISO timestamp meant for embed timestamps for when the user can vote again
<timerevote>
A unix timestamp for when the user can revote(Relative Time style)
<count>
The total number of votes a user has.
<streak>
The current vote streak of a user, resets after not voting for 24 hours.
<resetcount>
The last streak the user had.
<useravatar>
The users avatar.
<botavatar>
The bots avatar.
these are all the variables tho
aint this from top.gg?
Simplifying top.gg webhooks for all users, allowing non-developers and developers to use webhooks for their bot and server without confusing configuration.
ye i have read that
but what does that mean
because i canβt put the same server up again
correct
anymore
we do not currently list servers
iβm cooked
uf:/
have you filled in the
- Prefix
- Long Description / Headline
- Categories
yes
We will ever be able to reply to reviews again?
Hopefully soon!
There is no current ETA, but I have heard its in the works.
They've been mainly focusing on uptime and site stability
okay thank you. i really need to respond to two bad reviews that i thought were unfair.
can we get reviews removed? @barren tusk
If they break the review guidelines then you can report them and moderators will investigate it.
well one review was based on something that wasnt my fault. the host i use to host my bot was down most of the day today and yesterday
I can't speak for the moderators, but reviews like that are entirely understandable. Unless they were breaking the review guidelines, such as being disprespectful about it I don't see it getting removed. Though you can report the reviews on the site and a mod will investigate them when they can!
alright. appreciate the responses
Not a problem, always happy to help :)
Hi, I'm trying to transfer my bot to a team but it's not working.
the verification popup closes as soon as it opens and then never opens again
It's same on actual desktop as well
Disable the adblocker
getting Unauthorized message now
when I click on save
^ he has admin and meanwhile I'd like to report this bug showing 2 admin here
My best guess is try logging out and logging back in.
Worked π«
π
-submitbot
@proud basin
Please make sure you have filled out these required fields:
- Headline (short, catchy phrase about your bot)
- Long description (what your bot is about, its commands, etc)
- Prefix (
.,/,t!,owo, etc) - Categories (tags that best represent your bot)
If you still can't submit your bot:
- Copy your long description, reload the page, paste it back in and fill out all the details, then try again.
- Clear your cache and try again.
- Try another browser.
- Make sure your ad blockers/VPNs are off and try again.
Make sure to leave background blank, as that's broken atm
Where do I see the submission or result?
Make sure it's the right bot because I may have typed the ID incorrectly 
-notified
@fast sage
Bot Review Notifications
If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.
If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.
π‘ Please make sure you have your DMs activated for this server.
I did not think that it had actually been accepted before, but I am the owner of the new bot and it is assumed that the name and image have been changed. How can I modify that?
-refreshdata
@fast sage
Fetching Your New Bot Data
To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.
π‘ Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.
Note if you don't have access to the discord account that the bot was submitted with, you will have to either
A. Recover the account
B. Prove ownership of the bot, and they can delete it and you can resubmit it on that account.
But the current account does not have the bot, it was another account. Can it be transferred?
You will have to recover that account and delete the bot yourself or if that isn't possible dm a moderator with proof of ownerhip and they will delete it for you so you can submit it on top.gg again
If I do not have the account at the present time, can it be replaced?
oh
Top.gg does not directly do transfers
All they do is delete the bot off top.gg so you can submit it again on another account
Who can do that?
I Need a Bot Support.
We don't offer bot support. Please join the support server it belongs to
No No My Problem is I Want My Bot to Be Verified, But I Don't Know How to Add Teams, Privacy Agreement and Terms of Service. Can You Help?
Sorry, this is not the place to ask for this. You might want to see how other bots have done it
Okay.
Or join the DDevs Community, yes! π
Any online moderator
-ownershiptransfer
@fast sage
I need to transfer ownership of my Top.gg Bot page to another account!
First, see if you are able to use our Teams Feature. This is preferred over any other method of page ownership transfer.
If you aren't able to use Teams because:
The account that owns the bot is inaccessible
The account that owns the bot is no longer part of the team for the bot and will not cooperate to transfer the page
Then you can follow the instructions in our Ownership Transfer Support Article.
How do i get embeds or images in my discription?
You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.
hi i cant click on the bot submit button i go in inspect this error comes
-submitbot
@proud basin
Please make sure you have filled out these required fields:
- Headline (short, catchy phrase about your bot)
- Long description (what your bot is about, its commands, etc)
- Prefix (
.,/,t!,owo, etc) - Categories (tags that best represent your bot)
If you still can't submit your bot:
- Copy your long description, reload the page, paste it back in and fill out all the details, then try again.
- Clear your cache and try again.
- Try another browser.
- Make sure your ad blockers/VPNs are off and try again.
