support

[lone ether]

Can you try another please

[sturdy swan]

ok

[lone ether]

Let me know if the issue persists

[sturdy swan]

yep

still not going through

tried google,brave,microsoft edge.

[lone ether]

Can you try to submit it with only the necessary requirements

[sturdy swan]

ok

[lone ether]

Like description, a tag, etc

[sturdy swan]

is prefix required?

[lone ether]

Yeah I think so

Just put a slash

[sturdy swan]

nope

[lone ether]

I'll try it give me a sec

@sturdy swan seems to not work rn, try again in a couple of hours

[sturdy swan]

flip

[lone ether]

Sorry mate

[sturdy swan]

flopper

[sturdy swan]

got it working thanks

[lone ether]

All veld

[severe elm]

Not works

[lone ether]

Have you tried i.imgur.com?

[severe elm]

i tried like https://i.imgur too

Keep same error

[severe elm]

I did

[lone ether]

Interesting

That might be a bug too

Although I only saw you edited it once in logs. Can you try again

[severe elm]

k

[severe elm]

Same error

[lone ether]

Which links have you tried? Could u send em here

Also just to check, it's your bot right

[severe elm]

Its my

But its my profile banner

Not bot

https://imgur.com/gallery/cBPYxmF
https://imgur.com/gallery/cBPYxmF.jpeg
https://imgur.com/gallery/cBPYxmF.png
https://imgur.com/gallery/cBPYxmF.png
I tryed em with i.imgur too

[severe elm]

Its a glitch ig

[lone ether]

You have to copy the link of the actual image

[severe elm]

When i try to edit my server it says 404 error and i cant add nee server

[lone ether]

Not the gallery

Servers are no longer a thing

[severe elm]

I tryed but lemme try again

[lone ether]

-servers

[wild stone]

Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message

[severe elm]

k

[severe elm]

Still same

[lone ether]

What link u tried?

[severe elm]

https://imgur.com/cBPYxmF

;-;

[lone ether]

That image isn't public

[severe elm]

it is letme sho

Show

One sec

[lone ether]

Send the image itself here

[lone ether]

Is it this?

[severe elm]

Ye

Check

[lone ether]

Alr

[severe elm]

Its bug?

Awh

[lone ether]

Sec

[severe elm]

K

[lone ether]

Try this link https://i.imgur.com/cWKjgbo.jpeg

@severe elm

[severe elm]

K

It works but

@lone ether

[lone ether]

Scroll up

Any errors?

[severe elm]

No

Theres just bio and link

And i just changed link

It just error

No any error message on options

[lone ether]

Can u view the page in browser mode

Desktop site

[severe elm]

K

Same

I gtg afk

[lone ether]

Alr

Try editing it on pc next time

[severe elm]

I dont have any pc

[lone ether]

Oh

[lone ether]

Send ss pls

[opaque wing]

did you guys update the api for sending bot stats? the fetch is returning 400 bad request idk why

[stoic socket]

try logging the response and seeing what the error is

it will give more context

[median shuttle]

How do I get a website to show up on my top.gg page? like this

[lone ether]

-htmldesc

[wild stone]

@median shuttle

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[gray tree]

its been more than a week now. searching "Class Of clans discord bots" still doesn't show my bot. It has 13 votes.
Which bots are shown at the top and which ones at the bottom?

[grand prism]

It's probably a cache fault, it's displayed normally for me

[supple mica]

showed fine for me too

if you sort by most relevant, yours is actually the top result

[gray tree]

oh that's great

[subtle rover]

tags with multiple words stopped showing new bots, i sent in a ticket, they said they'd be working on it 🥶

almost a month ago

[lone ether]

It's on the list however probably not as much of a high priority as fighting the ddossers and keeping the site stable rn

[hollow bear]

Even if you vote, you can't complete the quest

[lethal bolt]

This problem is not top.gg related you should go to mentioned bot’s support section.

[pseudo nest]

Hi, I'm trying to delete my Top.gg account. Unfortunately, I am unable to leave a team or delete a server. When I try to leave the team, nothing happens, and I can see via the web inspector that the DELETE request has returned an error 400. When I try to delete the server from top.gg, it doesn't allow me to edit the page or delete it.

[gray tree]

if my bot has like 100+ views in about 10days, it's fine right? othe people in support said they were able to see my bot, only i wasn't unable to

[limpid shadow]

Could you open a ticket?

[pseudo nest]

Where should I open a ticket?

Nevermind, I found it

[subtle rover]

they were searching for the keyword, not going to the tag.

https://top.gg/tag/clash-of-clans is not the same as https://top.gg/search?q=clash of clans

[gray tree]

oh

[gray tree]

so since my bot has "Clash Of Clans" tag i.e with multiple words, this is happening?

[golden swan]

hello, i tried to go to the top.gg page to make my vote for the karuta hub and i got the following message

[gray tree]

what is my topgg userID?

[shell inlet]

try a different browser

[shell inlet]

https://top.gg/user/me

-topggid

[wild stone]

Finding Your Top.gg User ID

You can find your Top.gg User ID on your Top.gg profile.

Follow these steps to find your Top.gg User ID:
Click here to navigate to your profile.
Copy your Top.gg User ID from the address bar.

[torn saffron]

Same since March 18

[hallow frigate]

isn't this https://i.imgur.com/8z3DBXr.png a png image?

[lone ether]

That is broken rn

Please use css in your long description

<style>
body {
  background: url(linkhere);
}
</style>

[hallow frigate]

ok thank you

[subtle rover]

yeah, check your other tags with multiple words

[gray tree]

i have also reported this problem in a ticket on top.gg

will they fix though

[supple mica]

His bot still shows up for me by searching "Clash of clans"

¯_(ツ)_/¯

its not completely disappeared from the top 3

[languid lily]

[gray tree]

search clash of clans on Google search bar, click on first top.gg link.
It'll take you to the list of bots by tag ig

[supple mica]

toxic

i see what you mean

from google search engine, yea

[languid lily]

but i dont think the google one brings you to a tag, it's just a search

[supple mica]

but if I go to the tag from inside topgg i get a diff list of results

[subtle rover]

searches and tags are different

[languid lily]

oh wait nvm

[supple mica]

first result

[subtle rover]

interesting

[gray tree]

yes that thing

[gray tree]

yes this exactly

[subtle rover]

all those bots were added to top.gg ~ 3years ago so i think something happened that doesn't let you add tags with spaces the same way as before

[supple mica]

yea if you navigate to the /tag/clash-of-clans from google vs from inside topgg you get different results

thats interesting

[subtle rover]

can you ss the tag of your bot

this is the one that shows up on the tags of the bot that does show up on the tag

[languid lily]

just found that doing the google one then clicking reset all filters makes it the same

[languid lily]

yeah so coming in from google must apply some knd of filters

[subtle rover]

no nevermind, i just pressed reset it's still 5 bots

[gray tree]

oh why are there some random default filters though

[subtle rover]

i was on the search page when i did

[gray tree]

oh oof

[subtle rover]

yours shows as clash-of-clans when the other bots show as Clash Of Clans

[languid lily]

its still 5 but it's the same 5 as the clash of clans tag

[supple mica]

oh is that so

[supple mica]

yep youre right

[languid lily]

yeah

[supple mica]

ill raise that internally

[gray tree]

true and the list that pops in /tag is the "Clash Of Clans" tag one ig

[languid lily]

bug hunter role when

[supple mica]

probably won't be a priority until we solve the current uptime issues, but I'll get it on the list

good catch

[languid lily]

probs not a huge deal but yeah no worries

[supple mica]

bonus points if you figure out what filtrers

[languid lily]

i was looking but weirdly enough it doesn't show any

[subtle rover]

i don't think it's a filter problem, i think it's a problem when adding the tag to the bot. if you look at the categories of his bot, it shows like this

[gray tree]

but look at this 💀

[subtle rover]

vs the tags of the bots that show up on /tag/clash-of-clans it shows as this

[gray tree]

that was in "Bot Info"

[languid lily]

@supple mica it's the reviews, clicking reset on those is what fixes it

[subtle rover]

yes, and when you try to edit the bot to add the Clash of Clans tag, it looks like you can, but when you press save it's ultimately still clash-of-clans

[supple mica]

it's a mix of the 2. Clicking reset filters shows all the correct bots as intended.

The tags issue you are talking about is still an issue and does play a part

[languid lily]

it doesn't list x stars and up but it must have one selected

[supple mica]

damn

you right

because if I filter by 1 star and up

they show

[languid lily]

i did a thing !!1!

[gray tree]

so is this some problem

[subtle rover]

yeah

[subtle rover]

you're right

[gray tree]

what is the default filter that is there

[supple mica]

When you click in from Google? Unsure

hence why this is an issue

should have no filters

[gray tree]

you are moderator, go question with top.gg developers maybe

[subtle rover]

idk it looks the same before and after on right hand side of the page

[supple mica]

I already said I'll raise it internally

[supple mica]

yeah it does

hence bug

[subtle rover]

i'll check the network requests and see if i can find anything

[gray tree]

because most people look for bots by searching the category on Google like:

"Clash Of clans discord bots"

and the first link shows the /tag/clash-of-clans thing where my bot is not present lol

[gray tree]

okee tq

[cinder coral]

Hello, I want to ask, how do I claim vote credit here? When I was still active, in the description section there was a button to claim vote credit, is there a minimum vote now to make the claim button appear?

[grand prism]

It's not possible anymore

[cinder coral]

aahhh, so we now use real money?, and Is there anything else to replace it?

[grand prism]

No, you can only use real money during the auction

[supple mica]

-credits

[wild stone]

:topgg: Auction Credits

Credits have been removed.
For more information, refer to #announcements message

[cinder coral]

aww, thanks guys

[cinder coral]

i need this xD

[subtle latch]

I can't submit my bot. Nothing happens

[lone ether]

nothing happens when you click what?

[sturdy swan]

Hello, I opened a ticket on Top.gg and was told to reach out to a moderator in DMs for support on my issue, is any available to help?

[shell inlet]

you can dm me

[sturdy swan]

Thank you

[jagged finch]

Hi! Just wanted to drop by and say that I recently didn’t have any problems when voting or browsing the site for example. Feels way more stable than the last 3 months before that. Is this bc Veld took over with his team? Thx a lot in this case for making topgg a better site again!

[grand prism]

Nope

[sturdy swan]

where i can report someone?

[grand prism]

There is a "report" button on the website

[sturdy swan]

thanks

[tall kayak]

How can i fix this issue?

[lone ether]

clear cache and turn off any adblockers

[wheat stump]

Guys I am new here and joined to check on with the update of the Top.gg Python library repository infection or hacking attempt incident as I learnt from another server and also an article from the cybersecurity news site bleepingcomputer.com that Top.gg has been compromised and the bots got infected with malicious codes.

We use many bots from Top.gg in our servers so I am worried and concerned about the safety of them. I am not too familiar with the technicals on how these bots work or what could have possibly been infected so could anyone tell me what's going on and if there is anything to worry?

[limpid shadow]

Top.gg was not compromised

[wheat stump]

Okay thanks for the clarification. Appreciate it 👍

[full shoal]

How can I add server to top.gg

[grand prism]

It is no longer possible to add servers

[acoustic dew]

Hi I have a problem, is there a way to send the bot to be incorporated into Top GG? The page just sits on the back burner and doesn't send my bot

[shrewd valley]

Hi! Is the same way to vote for a server (before the update) to vote for a bot with a webhook now? Thanks!

[worn knoll]

i dont really know, as im new to top.gg,
but if you figure out a way to vote with a webhook, if its possible, i would love to integrate it into my bot, and ill give you credit

[grand prism]

What

[sturdy swan]

How do i get the bot developer role here in this server

[soft star]

Dm a moderator and provide proof you are the owner of that bot or if you haven’t applied a bot yet, you need apply the bot and wait for the verification process

[lone ether]

bro is yapping

[lone ether]

you need to get a bot approved on the site

[lone ether]

i don't think self botting is allowed

[lone ether]

wdym?

[acoustic dew]

what?

[grand prism]

"What do you mean"

[lone ether]

could you elaborate on the issue please

[acoustic dew]

I finish filling in all the data of my bot I try to send it and it keeps loading

[lone ether]

which browser are you using?

[acoustic dew]

Edge

Or does it not work with that browser?

[lone ether]

it should

can you try clearing your cache? @acoustic dew

[acoustic dew]

I tried anyway by restarting the page from 0 and nothing

[shrewd valley]

Self boting? My question is like before to receive when a server was being voted on your bot you could do it through webhook to get the user that voted , now there is no more server votes and changed the vote to the bot page instead of the server page and wanna know if the webhook can be configured the same way for the bot page as the server page

[lone ether]

ohh

right you can use a bot like Vote Tracker for that

for webhook, you can probably ask in #topgg-api

[shrewd valley]

Thanks!

[acoustic dew]

@lone ether

[lone ether]

could you try submitting the bot with only the required information?

like long description, tag, category

[acoustic dew]

to your dm? or where?

[lone ether]

no the site

don't fill out everything, only the required boxes

[acoustic dew]

I already tried that about the required boxes and it still gets checked

[lone ether]

have you tried another browser?

[acoustic dew]

No

[lone ether]

give it a go

[acoustic dew]

Ok

[acoustic dew]

@lone ether It doesn't load, look at the photo

I am from another browser

[lone ether]

did you click this https://i.imgur.com/jSMUTht.png

@acoustic dew can you send me your bot's ID please

[acoustic dew]

Do you want to see it yourself? I don't have a problem but what if everything is in Spanish @lone ether

[lone ether]

dm me please

with all the information you put in the site, i'll try it

@limpid shadow sorry for ping, user can't seem to add his bot to the site (submit button broken?)

i tried their id as well, sum wrong

[little quest]

does topgg not support gif bot icons? i'm refreshing my bot data but it's not displaying the icon

[little quest]

i really wanna bid for some slots this week but having no icon will no doubt detriment my CTR

[fluid birch]

Unfortunately top.gg does not yet support gif avatars

[limpid shadow]

what does logs say

(inspect element -> console or network)

[little quest]

Is there any way to set it to a static one on topgg while having an animated one on discord?

[fluid birch]

I think you might be able to harness the oftentimes mischievous cache for good! If you temporarily set your discord bot pfp to a static one, refresh data on site, then set it back to a gif on discords end you might get the result you want?

just a shot in the blank from my end but might work

[frail topaz]

Hello, I was recently invited as a team administrator, I click to accept the invitation but nothing happens. For the bot owner, I'm already set as an administrator, but I can't edit the bot page, what should I do?

[tame hamlet]

How do i setup bots that filter out words

Need for my server

[subtle rover]

try searching on top.gg :)

[acoustic dew]

It doesn't say anything, it keeps turning and turning but once the page gave an error

[limpid shadow]

Ok, that's odd then

Best thing to do is to try again later

[acoustic dew]

Ok

[hardy lion]

@limpid shadow sorry for ping, is there any ETA on animated icon support? a large majority of the userbase has animated icons now and results are starting to look bland with the default icons.

plus in my case, and i'm sure many others. it's a deterrant from bidding as not having my bot icon would detriment my CTR.

i know it's not a priority but yeah just if there is an ETA that would be great. or if you guys have a roadmap route on the website please direct me there

[limpid shadow]

We are currently working on the migration of the codebase to ensure for a much more responsive version of the website. Once we are done with that we will start catching up on features such as GIF avatars, user apps, and more. I'm expecting it to not take too long but I can't give you any promised timelines at the moment. Apologies for that.

For context, top.gg has been running on an extremely brittle base for the last 6-7 years. The first step for my take-over is to make sure we can properly scale as we build new improvements and gain new users on the platform.

Hence why the site has such flaky uptime.

[hardy lion]

i had noticed that it's been running a lot smoother recently in my experience so it's definitely working and noticable. unless it's just a placebo. but things are generally loading smoother and faster.

but yeah super looking forward to gif support

will just change my bots icon while i have active slots

[limpid shadow]

Yep we've pushed a few changes already :)

[hallow frigate]

how can i remove a report cause i accidently reported a review on my bot page on top.gg

[blazing lily]

To be fair, it's been vastly improved these last few weeks, especially considering the way it was over Jan and Feb. Headed in the right direction 👍

[lone ether]

you can't but don't worry. if it doesn't break our guidelines moderators will ignore the report

[hallow frigate]

ok thank you, and one more question. how do i show up the server count

[lone ether]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[hallow frigate]

thank you

[lone ether]

[indigo estuary]

How would I remove my bot from top.gg?

[lone ether]

You can press delete under creator controls

Of your bot's main page

[indigo estuary]

ty

[subtle rover]

by the way, one thing i noticed is that when you delete the bot off top.gg, it doesn't delete reviews (try deleting a bot and re-adding it). not sure if this violates any irl rules but just wanted to let you guys know

[limpid shadow]

^ will be fixed post-migration

[zinc oracle]

I thought that was intentional. Reviews are owned by the user, and is deleted when the user deletes their account.

Otherwise bot owners will just delete their bot to hide bad reviews too.

[limpid shadow]

Technically true -- but we need to figure out what to do there to some extent

I think atleast there needs to be a certain amount of time to keep

because otherwise we're keeping data while we do not need it anymore

[zinc oracle]

We might need to manually review that data before its deleted.

Something to discuss with CMs, as reviews can be important in determining things like scams down the line that we may have not noticed before it was deleted.

Or flagging a bot which has had its reviews deleted as "non submittable" and requiring an application to have that removed.
Just so we can pay closer attention to resubmission.

The legality of it's complicated. But YouTube for example will keep comments on a deleted channel(and all the videos being deleted).

I believe you can make a gdpr request and see comments on videos that the owning channel no longer exist for years down the road.

Similar concept here, it's still relevant in the sense of the owning account(of the reviewer) still exists.

[limpid shadow]

Interesting

[stoic fog]

Hello.I would like to show this data on my bot's page.I can't see the option anywhere how to add/enable this.Could you help me?

[worn knoll]

https://docs.top.gg/docs/API/bot#post-stats

you can use a npm package to make it easier (i just manually send a post request from the info given here ^), here is the link https://www.npmjs.com/package/topgg-autoposter

[frosty atlas]

Hello, can we still see how many servers a bot has gained on top.gg and if so how?

[grand prism]

If the bot regularly sends information to the API, you can check it at https://dblstatistics.com

[frosty atlas]

thanks !

[slate jacinth]

How can I get the "webhook auth" from top gg, so I can see who voted for my bot?

[soft star]

https://docs.top.gg/docs/

[slate jacinth]

Ok, but i need to put token in "webhook-auth"?

[floral pagoda]

If you have development related questions, head over to #development

[slate jacinth]

Ok, sorry

[floral pagoda]

The docs should be pretty straight forward

[soft star]

^

[limpid shadow]

There's also a analytics tab on top.gg

[soft star]

Veld is doing stuff with the site

[limpid shadow]

this means one of our web servers restarted, it can happen sometimes 🫶

New infra has better health checks

[lapis narwhal]

Why would they take down a news network server?

My server has been removed without my consent

I told all my users to stop using top.gg now

If that's the game yall gonna play ima play it too

All 1000 of them

And they will spread the word too

You guys have some underlying bias

There was nothing wrong with my server other than high security. Ig they et mad I don't filter who joins or they don't like the news we are covering

I feel my speech is being suppressed and it is okay for a private business to do that but I'm telling everyone I know.

We will vote by using other sites then

[cobalt skiff]

WHERE TO GET TOPGG TOKEN

[lapis narwhal]

Don't use top gg man they'll shut ur server page down if they don't like what you're doing.

Use disboard

Discordbot.gg

Many alternatives that don't supress people

[cobalt skiff]

OK

[subtle rover]

all the servers were removed lol

-servers

-server

[limpid shadow]

in the webhook section

[undone relic]

@limpid shadow Sorry for the ping, but @wild stone has an error, I just entered -botinfo 1180515707486740531 and it says 0 Server, is that normal? The bot is on 500 servers

[limpid shadow]

@undone relic did you submit your stats to top.gg?

[undone relic]

Uhm How? 😅

[limpid shadow]

https://docs.top.gg/docs/API/bot#post-stats

[undone relic]

Oh

[icy nymph]

am developer of a discord bot which was previously used by thousands of servers, that application was in a team owned by another dev and i was there.

the owners account got deleted and there is no point in keeping the bot, so am planning to make new application with same name, is it possible to remove old application from top.gg site??

[icy nymph]

^

please ping me on reply

[icy nymph]

or is it possible to transfer its ownership to my team??

[lone ether]

Can you prove you own the other bot?

If yes, you can dm an online moderator and they will help you remove the bot from the site

Then you can submit your new bot

[icy nymph]

if i prove am in the bot developer team , can they change ownership in top.gg to my accnt??

[lone ether]

They can help you do that yes

[icy nymph]

ohh thank you.

[lone ether]

We can't change the owner in the bot, moderators will delete the bot and you can submit it again as the new owner

[icy nymph]

let me DM a mod

[icy nymph]

cant they add me as co owner??

[lone ether]

No they will remove the bot and you can add it again

[icy nymph]

cant they do nothing that can help me access old bot

oh damn

[lone ether]

There is no other way to change ownership

[icy nymph]

i guess there is one thing named co owner or smthn?

[lone ether]

You can create teams afterwards

Right now is not possible since you're not the owner

[icy nymph]

ohok

let me contact a mod

[golden arrow]

How do I add my bot in top.gg for voting ?

[gray tree]

any update on that bug @subtle rover

i have 7invites in my bot but no new servers :<

[undone relic]

https://top.gg/bot/add

[young idol]

1 of my bots got approved a long time ago but after a long time i deleted it but it still exists?

[golden arrow]

Thanks

[undone relic]

No

[young idol]

It does exist the web page for the bot though

[grand prism]

Don't worry, I've reported it for you

[young idol]

Ty

[outer grove]

GUYS I FOUND A TOP.GG BUG HOW DO I REPORT IT

[undone relic]

Just write it here and stop using #

[outer grove]

why :(

ok then

[undone relic]

Just write it here!

[outer grove]

i will 💀

the bug is that instead of showing the images it shows the image alt

[placid trail]

That looks more like a you issue

Eh happens on my end too, I guess it's a bug

Either that or the server is being slow and cannot serve the images fast enough

[lone ether]

Server being slow

[placid trail]

https://cdn.staticaly.com/gh/hjnilsson/country-flags/master/svg/us.svg

Whoever owns this CDN either took that image down or the CDN isn't working

[compact sandal]

network issue
image failed to load

[outer grove]

you sure? cause everything else loads for me

does it load for you?

[lone anvil]

we're already aware and it's been reported to veld, but it's considered low prio

[outer grove]

okay

maybe the image hoster is just down. cause i looked into the network and found out the image link which is down

[lone anvil]

the CDN seems to have changed it's domain actually

[outer grove]

oh

[lone anvil]

because https://cdn.statically.io/gh/hjnilsson/country-flags/master/svg/us.svg (which someone in a support ticket had linked works)

[outer grove]

oh ok

well i hope they fix that and until they do i will go and load the images on my end

just to see how it looks

[outer grove]

ye there we go

it works now

oh yea that looks nice

and les goo Greece is second 🔥

[compact sandal]

i'm not logged in

[outer grove]

ur good

[subtle rover]

i don't work for or represent top.gg, but what bug are you talking about?

[subtle rover]

they could be kicking your bot out afterwards

[gray tree]

yeah that's whats happening

[gray tree]

that tag bug

which you reported

[grand prism]

"Invites" are counted when the "invite" button is clicked. Whether the user adds your bot or closes the tab is their choice

[gray tree]

this stuff

[gray tree]

o

[gray tree]

well I might have pressed the invite button few times myself then 💀

[subtle rover]

better to ask a community manager or a dev

[gray tree]

ok problem is most won't even know about it and i'd have to explain again

[patent needle]

Hey, the bot has been approved <t:1676747220:f> so should I still see these messages? just like when I want to edit it, I always see information that the language is new (clicked many times but still returns), but if it's a bug, the developers know about it, right?

[fluid birch]

Yeah that's normal You can ignore those messages

[patent needle]

okie, thank you ❤️

[blazing lily]

Mine was approved last year and I still see it. Doesn't cause any issues though.

[bitter palm]

Man My Bot Doesn't Appear on Top.gg Its Name is Şimşek

[languid lily]

it might be the characters in the name

https://top.gg/bot/1152555626623414303

[sturdy swan]

Hello, is it normal that my webhooks don't work?

[grand prism]

Yes, because it's not that kind of webhook

If you want to use Discord webhooks, use an vote tracker bot

[gentle garnet]

the webhook top.gg sends is not in the format for sending messages in a channel, the payload can be seen on https://docs.top.gg/docs/Resources/webhooks

[keen acorn]

Hello, my friend was banned from the server along side our bot the reviewers found different issues after we fixed the issues for some odd reason they banned our bot & my friend was banned from the discord server.

1122165183222120508

It was different issues with the bot I have no clue why they banned the bot??

[soft star]

#mod-logs message

[keen acorn]

The issue was with different commands we didn't realize there was more however they've been fixed why did they ban us..?

Literally different commands whats the point of banning us when you could simply ask us to fix the issue every time they asked we made the fixes lol..

Also he isn't the primary owner of the bot I am.. why did it get it banned for simple mistakes.

[blazing lily]

It looks like the issue wasn't resolved and the bot failed review 3 times for the same issue.

It does look (based solely on this message) like its not banned yet but its a warning that it might get banned if it fails review a 4th time for the same reason.

[soft star]

it’s the bot permission they didn’t fixed

each command needs different permissions

@lone ether can answer some your questions

[lone ether]

im here

[lone ether]

hello there, your other developer friend already dmed me regarding this

you can ask him about what we've talked about

also, just to repeat what i've told him, our job as reviewers is to make sure that your bot follows our guidelines

once we come across the first thing that breaks the guidelines, we decline the bot

it isn't our job to find every single bug and report them to developers because if that was the case, the queue would be at 10,000 bots

[lone ether]

i was nice enough to tell your friend the 4th time that he still didn't fix the issue lol, he got banned the 5th time the issue was found

[acoustic dew]

Hello, @lone ether my bot has finally been published, now I'm waiting for confirmation, I hope it comes out

[fluid birch]

-notified

[wild stone]

@acoustic dew

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[acoustic dew]

Does it take a long time to review?

[fluid birch]

-upto

[wild stone]

@acoustic dew

When will my bot be reviewed?

Currently our average bot reviewal time is a few days or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[acoustic dew]

I have a problem, how can my bot be accepted? In top gg, what permissions should it have?

@lone ether ??

[lone ether]

Please read decline reason

Click on all 3 hyperlinks and read them thoroughly

[acoustic dew]

I read it and understand it but how many times can I send the bot form? because I really want it to be on top gg ? @lone ether

[lone ether]

If it doesn't break our guidelines then it will be accepted on the site

[acoustic dew]

Mmmmm ok

[lone ether]

Bot can't require admin perms

[acoustic dew]

How can I update that? I am new at this

@lone ether

[lone ether]

Did you make the bot using a github repo?

[acoustic dew]

I don't know what that is, a programmer created the bot with JavaScript

I set the permissions

I just updated them

@lone ether

[lone ether]

So this isn't your bot?

[acoustic dew]

They must continue with the previous configuration, how do I update them and save the permissions?

[lone ether]

If you need help with coding you can ask in #development

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[acoustic dew]

yes it's my robot

@lone ether Can I speak privately with ixz?

[lone ether]

Nope sorry I can't help you with your bot

[acoustic dew]

who can?

@lone ether

[lone ether]

^

I'd appreciate it if u stopped pinging me

[acoustic dew]

Sorry

[flint scroll]

How do I update that?

[soft star]

refresh data > edit > save

[flint scroll]

I don’t think so, otherwise I wouldn’t ask

Don’t find

[soft star]

It’s on creator control

[flint scroll]

Don’t find

[soft star]

@flint scroll

[flint scroll]

Doesn’t bring me anything if I can’t find the one

[soft star]

it’s on your bot page

[flint scroll]

No

[soft star]

Like this

[flint scroll]

I don’t have. _.

[soft star]

may i see screenshots so i can try help you find it

[soft star]

check the info tab

[flint scroll]

oh

[soft star]

[flint scroll]

thx bro

[soft star]

try doing refresh data > edit > save now

You’re welcome

[keen acorn]

well id like to apply for it I've looked thru it myself now shouldn't have any more issues.

possible to unban the bot?

sorry for the way he acted

also the last rejection what command was the issue?

[lone ether]

He will have to appeal + get unbanned before you can submit the bot again

[acoustic dew]

I have a question, does anything happen if I change the oauth2 link or not? regarding my bot permissions

[lone ether]

That's not what you have to fix

You have to fix the commands permission in the code itself

[acoustic dew]

how do I do that ?

Would that affect anything where I currently have the bot or not?

[lone ether]

I'd suggest you learn how to make a bot first since you didn't code that bot

[acoustic dew]

I didn't encode it, yes I know it, but how do I change the permissions of the link?

[fluid birch]

I recommend this website but like zobs has told you many times I recommend you learn how to develop your bot before submitting it to us as you will be banned if you submit a faulty bot too many times

[acoustic dew]

It is not a defective bot since I had it made thanks

[fluid birch]

Until you fix [this](#mod-logs message) and any other possible issues not aligning with our guidelines it is considered defective in our eyes and will be declined

[muted rain]

Someone help a Brazilian

[outer grove]

i found another bug

the z-index is broken on the context menu

its the easiest thing to fix

i fixed it on my end in like 30 seconds

i need a developer to see this

[outer grove]

um

[wind quest]

This is a known issue.

[outer grove]

ye i now know

also hi frosty! if u remember me

[wind quest]

Emm not sure :d

[outer grove]

its oka im the guy with passbot that password management bot

:)

oh well. another bug 😅

[limpid shadow]

issue is fixed in new version, but wont be live for a while

[outer grove]

okay thank you!

[grand nexus]

Hello, I wrote to you regarding the bot review @wind quest

[lethal mantle]

hi, i want change a username with my bot in top gg
who is this?

[wind quest]

Hello, for that, please change the name of the application in the Discord Developer Portal. Then you can refresh the data on the Top.gg page.

[lethal mantle]

in page "bot information" or page "bot" ?

[wind quest]

You have to change your bot name on the DDev Portal

[lethal mantle]

...

in general information or bot ?

[grand prism]

Bot

[outer grove]

hm?

[muted rain]

:'(.

Moderator help me

[lone ether]

[shell inlet]

this is not the place to ask for nitro

[soft star]

He left

[shell inlet]

i know

[full shoal]

I bymistakely reported a review

and also when I reply to a review why it gets disappear? Is it only visible to one i replied to

[sturdy swan]

Is it possible to transfer team ownership?

[outer grove]

ye

u mean in to another account right?

[sturdy swan]

yep

[outer grove]

ok so go here: https://support.discord.com/hc/en-us/requests/new

and make a request

[sturdy swan]

no, in top.gg lol

[outer grove]

bruhh 💀

wait

[outer grove]

no u cant transfer ownership :(

[spring swallow]

@muted rain why you want to delete your bot?

[muted rain]

Deletes the team :-(.

I'm from Brazil, I can't keep writing English

The words must be wrong

[lone ether]

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[lone ether]

You can read here

[eager phoenix]

i am not able to submit a bot but the submit button is not working?

i am using firefox, after using inspect and checking responses, i think a server is down

[lone ether]

Try again later please

[lone ether]

-apps @hearty valley

[wild stone]

@hearty valley

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information to apply!

[lunar musk]

what timezone does top.gg follows?

[lone ether]

utc

[hearty valley]

[outer grove]

guys has anyone come across review replies that disappear after the page reloads?

[soft star]

it’s probably taking while because of cache

[outer grove]

oh so i can just clear my cache?

[soft star]

no, the site cache is probably taking a while

give it some time if it doesn’t come back ask again

[outer grove]

oh that

ok then

thx

[soft star]

Your welcome

[edgy stream]

How can I add my bot to top gg?

[fluid birch]

-addbot

[wild stone]

@edgy stream

Adding Your Bot To Top.gg

So you want to list your bot on Top.gg? We have a support article to help guide you through the process! If you need more help please contact us in #support!

Click here to follow our guide!

[lunar musk]

Who is responsible for reviewing and handling bot reports submitted through the website, and what is the average processing time?

[lunar musk]

Even the review reports?

[stoic socket]

the moderators are

but 1. its weekend, 2. its easter holidays
so please be patient

[lunar musk]

I also want to know that how can we determine that a bot is good to go or need a NSFW channel. (Does sexualizing text also come under NSFW? Even if you ask for accepting TOS?) These things are a bit unclear and it's mostly for the chat bots. People can find ways to make a bot send NSFW things out of the NSFW channel.

[stoic socket]

i'd be concious that you've been muted for asking for report updates several times before (#mod-logs message) so be patient and see what happens

[lone ether]

Textual nsfw is fine outside of nsfw channels

[lunar musk]

Yeah. But these are a few general questions and I'm not referring to any report.

[lone ether]

Media on the other hand is not

[lunar musk]

Okay

[lunar musk]

People can bypass any chat bot to send those via links... So is that against top.gg?

[lone ether]

If those links are images then yeah

Links as in malicious, not allowed

Links as in normal websites, allowed

[lunar musk]

Ik but you can bypass bots but if I add that ot's against our TOS then will that be ignored?

We can fix one but another pops up from nowhere

[lone ether]

Im pretty sure malicious links aren't allowed anywhere lol

[lunar musk]

Yeah

[lone ether]

Then I don't know what you mean

[stoic socket]

malicious links are against discord TOS, the bot will get disabled if reported to discord

[lone ether]

Why would you make such a thing in the first place

[stoic socket]

malicious = phishing, virus, malware, etc
malicious is NOT nsfw, etc

[lunar musk]

Even you could make Carl do the same thing by adding an auto response 💀

[stoic socket]

yes, but that is not against top.gg rules

since thats UGC (user-generated content)

[lunar musk]

Ok

[lunar musk]

Yeah

Thanks for your support @stoic socket @lone ether you guys always so helpful 🥰

[stoic socket]

ideally, bots should filter that out (most actually do!), but yeah its still open for abuse

[lunar musk]

You can just use a bit.ly link or any link shortener to bypass that

🥲

Everything can be abused ;)

[empty cipher]

can someone give me an event from @topgg/sdk (npm.js)

on an event that will notify when a user has voted?

[icy nymph]

No mods are replying, I need to remove my old bot from topgg

[soft star]

https://top.gg/bot/yourbotid/delete

[icy nymph]

The discord account got deleted

But this accnt has access to bot developer team so I can prove am owner

[soft star]

dm a online moderator not offline ones

[icy nymph]

I did

[soft star]

be patient

[icy nymph]

..

[plain salmon]

My bot's avatar is not getting updated, the new icon is animated is that the reason? it shuold have default image fallback in that case right?
https://top.gg/bot/797339074146205706

[lone ether]

Yup animated pfps aren't supported yet

[lone ether]

Try asking here #topgg-api

[plain salmon]

But there should be an image fallback on website right? Also, while fetching pfp from discord, it allows to specify format, if gifs are not supported fetching png or other image format should be default.

Just asking cuz bot without profile pic looks like a scam bot.

[lone ether]

Lmao yeah the fallback image is the letters of the bot

It takes the image from the dev portal

[plain salmon]

I've updated image in dev portal, how long it takes to reflect changes on top.gg?

[lone ether]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[plain salmon]

I'm getting this error while saving bot details.
I did not change this URL, it's in use right now and working fine.
I'm not able to fix the profile icon due to this

[grand prism]

Then you have to choose, either leave the photo in the background or fix the bot icon

[plain salmon]

It is a png image, I'm reporting the issue here

[grand prism]

But everyone knows about it for about 6 months, if not more. This feature just doesn't work properly

If you want to update the bot icon you must remove this link to save the changes

[lone ether]

That's a bug that will be fixed in the next update, you'll have to remove it from there and include it in your long description as css instead

<style>
body {
  background: url(linkhere);
}
</style>

[lone ether]

Not everyone knows and that's OK

[rocky mulch]

Is there any report channel?

[shell surge]

Report.. for what?

[rocky mulch]

bot

[shell surge]

If it’s for bots: use the website

Or contact a moderator

[rocky mulch]

the guys with <@&304313580025544704> role?

[shell surge]

Yes

[rocky mulch]

can I ping them here?

[shell surge]

I’d avoid attempting to mention their role however

[rocky mulch]

I knew that the role won't mention them ;-;

[shell surge]

Use the in-site report feature; then use their dms

[shell surge]

attempting

[rocky mulch]

cause it's turned off

[rocky mulch]

ok

[rocky mulch]

well ig it would be better if I ping one of them here and then ask them to come dms.. Will that cause any punishment to me?

[shell surge]

Just use the insite feature

And yes it would cause punishment

[rocky mulch]

ok so idk what to choose in this menu... the bot's votelocked. "Other" probably?

can you help me fill this?

I'm using the other option

[cunning meadow]

what there are punishments for vote locks

anyway what's this top.gg behavior https://prnt.sc/jwDKs4ktnsuI

[lunar musk]

Rule 12 from the website ig?

[floral pagoda]

The majority shouldn’t be locked, yes

[cunning meadow]

I didnt even know and always had some vote locks on my other bot xD

Well not that I'm working at it anymore

[floral pagoda]

It’s not only vote related

[cunning meadow]

then what

[lunar musk]

Where are you from?

[languid lily]

on the side it shows options for sorting, it can be by invites or votes, among some other things i think. it looks like it might be sorted by invites here

[rocky mulch]

can I report the bot you in dms?

@floral pagoda

[rocky mulch]

well

sorry for the ping

[pine olive]

Hi there 👋
there is a guy copying my bot and he has copied my logo and the bot's features and ideas

can someone help me or tell me what to do with this clown ?

my bot name is County

this is my bot's page : https://top.gg/bot/788905040684908574

This is the guy's page : https://top.gg/bot/1099261919027802142

my friend was managing this bot's page on top.gg but his account is deleted now, but I have the bot ownership and I can prove my bot is older

[pine olive]

anyone ? 👀

[stoic socket]

DM a moderator

[floral pagoda]

We can only take it down if there’s a trademark or something on it

Otherwise, sort it out with the developer

[stoic socket]

its funny

the person stealing the bot stuff is literally known for stealing identities, they even stole macs name and face a few months ago

idk how they didnt get banned for that

[floral pagoda]

I haven’t looked at who the person is, can only tell what is the case most of the time or what applies

[blazing lily]

Unfortunately, I think the line has always been notoriously fuzzy with these sorts of issues, not in Top.GG specifically but in general.

[lone ether]

^

[pine olive]

hey there 👋
why my bot does have it's profile picture on the page ?

https://top.gg/bot/801325871339798570

nevermind it's ok now

[lone ether]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[undone bough]

The site can't ever seem to pull my logo any thoughts

[stoic socket]

read one message up

[undone bough]

It doesn't work

[limpid shadow]

i gotchu homie

send me the link to ur bot

this is fixed in the beta version of the site rewrite

[undone bough]

thanks

[limpid shadow]

i do need the link

[undone bough]

https://top.gg/bot/547960478140203037

[limpid shadow]

seems to be updated, just need to wait a bit for the cache @undone bough

[undone bough]

ok thanks

[pine olive]

Hi there 👋
My account was deleted and I had my bot's page on it, is there a way to move the page to this account ?

https://top.gg/bot/788905040684908574

[lone ether]

please DM a moderator who will assist you with this

[waxen sluice]

@pine olive did you get the issue fixed ?

[pine olive]

not yet

[lone ether]

which issue?

[pine olive]

one is I lost my page because my account got deleted.
two is someone is copying my bot (same logo, name, features)

subbmitted a request to discord support about this I hope it will be solved

[lone ether]

have you dmed a mod about it?

they will reply to you within 2 days so just wait

and the copying bot issue, that's out of our hands if it's not trademarked

[sturdy swan]

I encountered a comparable issue and managed to resolve it by exploring online., linked articles aren't allowed here. Inbox me so I could provide you with some resources that might help.

[pine olive]

honestly, I don't know how to exactly trademark a bot 👀

[pine olive]

oh ok sure thanks

[lone ether]

No

Don't click sus links

[lone ether]

Just send the DMCA request, that should be enough (I don't know much about trademark either. You could probably Google it)

[pine olive]

I have gone down there for a DMCA report, but the fields looked like I need to call my lawyer for this 😅 😂

I emailed a complaint on the bot instead

[lone ether]

[stone vortex]

Um?

Won't let me save

[shell inlet]

<style>
body {
  background: url(linkhere);
}
</style>

you can paste this in your custom css, that feature is not functioning as its supposed to unfortunately, you can use the above one meanwhile

[dire tendon]

Dear Top.gg Server Mod,

I hope you're well.
I'm curious about using open-source projects like github.com/appujet/lavamusic on Top.gg, as it's usually not allowed.
Yet, I noticed the Munix bot (https://top.gg/bot/1130157682435821678) seems approved despite using an open-source project.

Could you clarify how this is permitted?

Thanks,

[rocky mulch]

hey there

yo @fluid birch can I ask u for help in dms?

or any mod?

[rocky mulch]

https://support.top.gg/support/solutions/articles/73000502502-bot-guidelines

[karmic ginkgo]

Hey, I would like to have my bot deleted from the site. Where is this possible?

[fluid birch]

Sure

[rocky mulch]

k

[rocky mulch]

check dms

[umbral sable]

mm

[wintry fox]

How long does it take to get your bot verified on Top.gg

[grand prism]

Few days

[lone ether]

-upto

[wild stone]

@wintry fox

When will my bot be reviewed?

Currently our average bot reviewal time is a few days or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[lone ether]

Current wait time is 1-2 days

[lone ether]

If you feel the bot is a clone, you can use the report function on the site

Sometimes our reviewers make a mistake, we r human after all. or the bot may be a modified clone (see here)

[supple mica]

-b @sturdy swan support linked scam?

[wild stone]

blooper6681#0 was successfully banned.

[supple mica]

-b @waxen sluice support scam

[wild stone]

n3fe0752#0 was successfully banned.

[golden glacier]

@supple mica can you ban @upbeat edge

@fervent remnant @sturdy swan

Maybe them as well

[supple mica]

-b 1047868441257857034 support scam

[wild stone]

help_desk_support#0 was successfully banned.

[supple mica]

-b 1107343224684679290 support scam

[wild stone]

helpdesk1743#0 was successfully banned.

[supple mica]

-b 759886586078560306 support scam

[wild stone]

helpdesk9280#0 was successfully banned.

[supple mica]

if any of them are real people with stupid names, reach out ig

but as a precautionary measure yea

[icy heron]

it's giving desk

[bitter girder]

Hello, I want to remove my bot from the system on top.gg and I will add it again with a different name.

[languid lily]

is the bot verified? otherwise you can just change the name on the discord developer portal

[cyan palm]

Hello, please don't ghost ping users and moderators

As BradyDaLlama said; if you change your bot's name on the discord developer portal, it will be automatically change on our website as well

[glass mantle]

Hey guys, new here. I was wondering if I use the Spotify playing bot (FlaviBot) in a discord Chanel, will the music I play have more stream on Spotify ? Also, do I need any kind of premium account if I want to add the bot to my Chanel ?

[gentle garnet]

is there a reason why bots are sorted so awfully (not descending votes order) here https://top.gg/search?q=ai

just a few examples

it’s been like that since yesterday

[blazing lily]

Hey friend,

Welcome in!

You should visit their official bot support server. They'll be able to provide all the info you need regarding their services.

https://discord.gg/zJyE39J

[gloomy shell]

When it resets on the first of the month it takes a few days to get the search order right again

[gentle garnet]

but how can it take so long

[stoic socket]

because there is a high cache

[icy nymph]

its been many days

can any mod help me remove my old bot from topgg, i dont have acess to that discord accnt anymore

[karmic ginkgo]

Where can I make a request that my bot deleted from the site

[shell inlet]

both of you can dm me with your bot id and proof that you own the bot , expect response a bit late

[tulip musk]

hi，when i apply the bot token to track the server count, top.gg kept showing: http 400

[worn yew]

how can i add fund using crypto?

[worn yew]

@floral pagoda ^ ^

[lethal bolt]

Hey, are you talking about top.gg auctions?

[lethal bolt]

Hey, you should ask this on #development or #topgg-api

[worn yew]

yeah

[tulip musk]

oh, ic

[lethal bolt]

It seems like you can't do it. It's because the method that top.gg's using.

[floral pagoda]

Yeah, we don’t support cryptocurrency

[fathom raven]

Hey. Since Today i have noticed that the Top.gg Server list is no longer available anymore. Therefore diden´t need my account at top.gg website anymore. Future, i would like to ask, if it is possible to delete my Account on the Top.gg Website, incl, all Datas? Thanks.

[stoic socket]

Go to https://top.gg/user/me -> Settings -> Delete Account

[fathom raven]

Yeah. I know. i already seen this option, but sadly, it is not possilbe for me to delete, because the button dosen´t work.

[stoic socket]

ah

do you have any remaining teams on the site?

[fathom raven]

Not so far that i known.. I only use this account for Server Listing for Free

[stoic socket]

cc @limpid shadow, minor gdpr issue

can't delete account since server still exists on the site, but can't delete server because the pages were removed

[fathom raven]

So, what can i do now?

[stoic socket]

you'll probably have to wait until Veld replies, since it's a bug with the website it seems

[fathom raven]

Oh okay. That´s why you mention him. Sorry 🙂

@stoic socket Ähm.. Excuse me, but sadly i don´t have the time to wait for unknown time for a response from @limpid shadow for my issue. Is there no other Supervisor or someone else here online who can clear out that?

[stoic socket]

Nope since veld is the one working on the website

[fathom raven]

@stoic socket Oh okay. Anyway, i see that he´s going onlline a few sec ago. So he problably take care about that quickly.

[fathom raven]

@stoic socket By the way, can i remove the top.gg Bot from my Server in the main time, or should i wait until my account was deleted?

[stoic socket]

You can kick the bot, it’s offline

The fix won’t be immediate so I’d be patient for Veld to reply since it’s also really early for them

[fathom raven]

Oh allright. So, just to ask, wich timezone they have there?

@stoic socket Anyway. Bot was removed from my Server.

@stoic socket Is it a good idea, when i leave this Server now, and just keep checking the top.gg Website from time to time, if my account was deleted? I mean, if i can´t log-in anymore, the deletion should be done successful, right?

@stoic socketSorry again. Do you need my presence on this server for the process to delete my account anymore (for example any future Informations), or not?

@stoic socket Oky, seems to be that you are is too busy right now. Anyway, just to inform you, i leave now. Guess i will need to come back, if the deletion will be not successful for some reason.
So Yeah.
Thanks for your Friendly and quick Support so far!
Please have a plesure day! 🙂

[lone ether]

Known issue, has been reported

[lone ether]

Please DM a moderator, they will help you w removing the server

[fathom raven]

Who of them i can DM? diden´t wanna disturb someone

[lone ether]

Anyone who is online

[fathom raven]

What about @stoic socket ? Is he or she non Support staff?

[lone ether]

Please stop pinging the same user multiple times

[fathom raven]

ups.. my bad!

[lone ether]

No, look at people's roles and see who has the "Moderator" role

[fathom raven]

Well. i don´t know how your system here, or who is responsible for each case. As well rm - rf was enable to know what to do, and how to help me so far ..

[lone ether]

You can direct message anyone who has the role as I mentioned above

Anyone can help in this channel, non-staff as well

[fathom raven]

right. is a bit strange that an other user then before tell me different things to do now, but fine 🙂

[lone ether]

Yup I'm a staff member so ik what you can do to fix that

(Not a moderator though)

[fathom raven]

Oh okay. That makes sense then i guess .P

[fluid birch]

I'm what they call a mod

[fathom raven]

@lone ether Sorry to ping you again, but your description how to get help, dosen´t work! i´d try to DM to fish but i only got response that the massage was not delivered..

[fathom raven]

Hey. i wasen´t enable to send you an DM

[wild stone]

@fathom raven

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[lone ether]

Read the embed

[fathom raven]

Ohm men.. Thx.

[supple mica]

Bit late to this, but yeah we're aware since servers were discontinued users can no longer delete them. They should reach out on [e-mail] andwe can remove any associated data from there

Thanks for replying too

[supple mica]

moderators can't remove servers

[supple mica]

@fathom raven ☝️ Please email or make a ticket on support.top.gg We can help you there

[stoic socket]

I did consider linking that but I didn’t realise that was an option lol

[supple mica]

Its a bit annoying

trust me

[fathom raven]

Everyone here tell moe different things!....

[supple mica]

SORRY

Listen to me pls

[fathom raven]

kidding with me or what??

[fluid birch]

Do what roosa said He's telling you the right thing

[fathom raven]

guess some here dosen´t have breakfast yet..

[fluid birch]

I haven't

[fathom raven]

oky. guess to forgot is just humantly right? 😛

[supple mica]

LOL

I respect that

[fathom raven]

so, i can also report my issue to the e-Mail adress direcly, or i need to go to the website and fill out a form or something?

shit! i just mail them direcly then

[supple mica]

Either or works, both go to the same place (:

[fathom raven]

Perfect. The E-Mail will be send in few sec. Thanks for your Assistens.

[supple mica]

Anytime 🙏

[plucky cloak]

I still can't delete my account because I had (still have) a server linked to the profile, can someone delete my account please?

[supple mica]

email [e-mail] or make a ticket on support.top.gg please and we'll help you

[plucky cloak]

I have, never got a reply

[supple mica]

Let me check

[plucky cloak]

I've sent another one with a different email just now

[fathom raven]

Just to let you Know. Ticket has been created successful. i got an response that i mid take 3 to 5 days to answer, but i guess that just fair. Thanks again for your Support!
Please have a plesure day 🙂

[supple mica]

Yeah I can see your ticket

[supple mica]

Please don't send multiple requests, only one with suffice

[fathom raven]

i didden´t send multiple times... Just one E-Mail! as far that i know O.O

[plucky cloak]

I did find the reply btw, just had to dig properly. It told me to send another ticket with the same email used on top.gg account (which I assume is the email I use on Discord account)

[supple mica]

Ah perfect

In that case good stuff

[plucky cloak]

Thanks for your time

[fathom raven]

sadly, taht the server list was removed anyway. but i´m sure, it has a good reason.

[fathom raven]

Allright. Have a Nice day all together. I have to go. See ya 👋

[radiant frigate]

Help

@svenalmurat

@supple mica

[supple mica]

Great, hello

[radiant frigate]

Hi

[supple mica]

lets say what we need help with before a ping

because now I'm here

waiting

[radiant frigate]

I wana submit a discord server

[supple mica]

You can't unfortunately

[radiant frigate]

Why ❓

[supple mica]

-servers

[wild stone]

Servers have been removed as they were getting harder to moderate. For more info, please read: #announcements message

[radiant frigate]

Now what shall I do

[supple mica]

Not add your server unfortunatly

We only support bots right now

[radiant frigate]

I have to do from disboard ok

Bring a change again

When my server be famous then u guys then put np

[supple mica]

Maybe in the future we might

but for now there's no plans for it

[radiant frigate]

Do u also have staff application

I'm bringing users tommorow to get ban from DC cuz they are scamming

Help me for that 3 strike rull

[lone ether]

no

[lunar musk]

@lone ether #mod-logs message

Why?

Why can't you do it yourself

[lone ether]

why'd you scroll that far up lol

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[hallow frigate]

hello

i have a question. does the vote for a bot on top.gg reset?

[grand prism]

Yes, votes reset every month

[hallow frigate]

ok thank you

[cyan yarrow]

@cerulean ember

[cerulean ember]

yes?

[cyan yarrow]

can u check dms

[remote igloo]

I don't vote '.'

[cerulean ember]

re try after some time, or issue occurs then try clearing cache or use diff browser

[remote igloo]

Okay thanks

[gentle garnet]

how can I report reviews that were made on my bot souly because I support lgbtq? (the report button doesn’t show on comments, i’m logged in. I did dm a mod yesterday but didn’t get a response. I have message links proving that they did it because I support said community)

(@ on reply, tankies)

[supple mica]

Has it been 24 hours since you dmd the mod? If so feel free to dm me

[gentle garnet]

well 23 hours so I gonna wait lol

[supple mica]

feel free to dm me anyways

[gentle garnet]

lmao sure

[jolly glen]

How do i add bot members without teams?
cause i can't assign a team to my bot?

[shell inlet]

i didnt quite get you, do you mean how to add your bot to team or remove your bot from team

[jolly glen]

I wanna assign a second user to the bot
I created a team
I invited a user to the team
When i edit the bot, and click "select team" and select the team, a popup happens which instantly closes

[vast hazel]

Hey

It’s u

blåhaj

[lone ether]

Turn off ad blockers or vpns

[jolly glen]

oh okay

im using brave wait lemme disable "brave"

ah now it works

thanks

[lone ether]

[cunning wraith]

If I placed a bid but don't have credits what happens????

<@&817055174613794826>

[gentle garnet]

vote credits dont exist anymore if you meant that

and for normal credits, you have to pay real money first

also I dont think you are supposed to ping that role

[peak jasper]

Having issues voting, no image is showing to match to grid images, even after multiple reloads (usually one will populate eventually if reload the vote). I am not sure if this is on the hCaptcha end of things or not. The issue has gotten progressively worse over the last couple months taking upwards of 10 reloads to get one to populate, now none are successful. Tried using multiple browsers with no success, any thoughts ? Seems like the reloading would put strain on your guys resources :/

[languid lily]

the thing that comes in pairs is earrings

[peak jasper]

Oh… they changed the format… I should learn to read… I did not even notice that… well now I am embarrassed

[subtle rover]

i just realized that these captchas must be so much harder for non-english-speaking individuals

[languid lily]

its ok sometimes the wording is ambiguous so the image helps

i assumed it translates them but maybe not

[subtle rover]

oh I think it has the translation on bottom left

[random geyser]

@next kestrel hi, what image did you use for upscalebot?

and thanks for the feedback

[next kestrel]

you can check your dms, i've sent it

[random geyser]

thanks, I replied.

[bright pilot]

hey

how will i know when my bot is approved?

[lone ether]

-upto

[wild stone]

When will my bot be reviewed?

Currently our average bot reviewal time is a few days or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[lone ether]

you can also search your bot's ID in #mod-logs to see if it's been declined or not

[bright pilot]

ah thanks

[bright pilot]

it does have /help command that explains how the bot works

and the username and password are for bot web ui

so i don’t understand why is that a problem

[bright pilot]

so user can register on bot and login on site or register on site and login on bot

[lone ether]

it didn't work for us, that's why it got declined for that even if the command exists

[bright pilot]

idk it works now, maybe there was a bug

[lone ether]

and about the user login, it goes against our guidelines to ask for user login information

[bright pilot]

but those are login information

for bot site

that user creates

is that also problem?

[bright pilot]

http://oclipia.com

it synced between bot and the site

when you /register you can use those information in the site and use web app for the bot or discord one

and bc bot can be invited to more server it synced in our database that way

we need that like midyourney to track spam accs