support

[mighty falcon]

yes, it has the manage role perm as well

[stuck briar]

topgg site is down?

[ocean vine]

works fine for me

[long ferry]

See above please

[junior turtle]

Hi, I was trying to post a review about a server
But when I clicked on "Post review" nothing happened
So can somebody help me with it?

[dull sage]

this keeps restarting

[long ferry]

ensure you're filling everything out

go through all the fields again before saving

[fierce iris]

wasn't there a feature to reply to reviews at some point?

[gloomy shell]

Yes there was, and It is currently disabled due to internal issues. We don't have an ETA of when that feature will return.

[gloomy shell]

Hey there! this is a known issue with certain servers right now, you'll just have to wait until the issue is resolved thank you!

[junior turtle]

Ah okay got it

[dusk garden]

why this

error

i am using png

[grand prism]

Yea, this not gonna work at the moment

[dusk garden]

ohh

so for backgorund what can i use???

[long ferry]

you cant use that feature as of now

[dusk garden]

but any alternative?

[light rain]

there is no eta

[sturdy swan]

why is the vote webhook feature spamming requests? wtf

its literally still going

its just spamming my api with request

[long ferry]

if you dont respond with a 2xx or fails to respond to the webhook request, it'll retry

so called "retrial", it is mentioned on the docs

[sturdy swan]

thanks

[sturdy swan]

i returned 200 status and its still spamming?

[long ferry]

Then that response is likely not coming through, check https://docs.top.gg/resources/webhooks/#retrial

if you still have issues with it, ask in #topgg-api and wait

[sturdy swan]

yea ima just use topgg lib for py lmao. i forgot it even existsed

[livid flicker]

How to code to bot?

@long ferry

@fluid birch

@cyan palm

[cobalt sleet]

Ping <@&817055174613794826> instead

Or maybe raid alert

[gloomy shell]

👀

[cobalt sleet]

Or try pinging the everyone role

Or maybe try Google. Apparently that's a good place to find stuff online from what I hear.

[light rain]

Why not @everyone , @here and @bot developer

[gloomy shell]

#faq has some links to guides for how to code a bot

[light rain]

At the same time

[cobalt sleet]

Yeah ping all the roles

[gloomy shell]

no shitposting in my support channel smh

[cobalt sleet]

no shitposting in my Christian support channel smh

[long ferry]

guess what

-suppoert

fuck

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[gloomy shell]

LMAO

[long ferry]

SHUT

[light rain]

Suppoert

[long ferry]

shush

demoted

[livid flicker]

Thank you

[dull sage]

i did that like 5-7 times already saved it then when i refreshed it restarts

[long ferry]

and the invite is filled out too? Check if theres any fields showing any errors before you're saying

there might be a bug where the invite field gets cleared sometimes

make sure it is still filled out before saving

[hoary urchin]

Hello, can someone tell my why i dont get the voted data? I did everything like the docs said (i think so)

[stoic socket]

#topgg-api

[keen ginkgo]

How can I update my bot's icon?

I updated it, but the icon on the website won't change.

[long ferry]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[keen ginkgo]

Ah! Nice. Yeah, I gently oversaw that xD

[sour tide]

Hi, is there a way for us to update the Bot's icon and name?

[stoic laurel]

Hey guys add me I'm new

[solar dove]

just change the name or icon of your bot and press refresh data on ur bots top.gg page

[sour tide]

Oh, okay. Is there a delay when refreshing the data? It seems not able to reflect after pressing it.

[solar dove]

idk sometimes it takes a while

usually if i refresh the page it works

[north verge]

Any one can helpe

Help me

İ am not able to add the server

İ make everything

Until i went to the 3rd step

When i press add server it return me to the secound step

After that the 3rd step is not working

[grand prism]

Are you the owner of the server?

[hazy gale]

Hey, I cannot see any of the servers I own when I am in the "Add Server" section.

[dull sage]

yes it's all filled out

[dull sage]

this is happened with mine aswell

[north verge]

No but i am admin on that aerver

Dude disboard is much easier to log it in

[grand prism]

You cannot add a server as admin, only the owner can do that

[grand prism]

Click "refresh servers", then log out and log in back on the site

[hazy gale]

Yeah this is the only one I am having an issue with, I just can't see any of my servers at all.,

[steel flicker]

sa

[long ferry]

What's your servers id

[dull sage]

1134487750041682082

[long ferry]

Are you the server owner

If not, ask the server owner to add it

As only the server owner can add it

[dull sage]

i am

the server owner

[long ferry]

@dull sage manually added it for you now, visit your server page and press edit

[dull sage]

thank youu

[sturdy swan]

Help

[sturdy swan]

I Got

Thq

[hazy gale]

Can I have mine added as well please?

[long ferry]

Press refresh servers, then logout and back in

If you cannot see the server show up after that, then you aren't permitted to add it (only owners can add it)

[hazy gale]

Okay I added it, why is my "Bid" button grey a long with all the spots for my ad, everything is greyed out, I have my product selected..

[gloomy shell]

Auctions aren't currently running

Read #auctions-faq

[sterile wasp]

is there are a simple version of the website because the current one is too smoth that its too heavy to load and mostly its laggy?

[river palm]

is there any system, in which when someone votes my bot on top.gg and if they are in support server. They will get Voter role for 12 hours

[timid void]

How can you show the number of servers that the bot is in top.gg?

[river palm]

#topgg-api check the pin messages

if you are in javascript check https://www.npmjs.com/package/@top-gg/sdk

[timid void]

oh thx

[river palm]

can someone help me with this

[grand prism]

I don't think so. There is something like that but only for servers

[river palm]

ok

[gloomy shell]

You can code it yourself

but there isn't a built in way with the Top.gg bot, no

[river palm]

will top.gg api help me

?

if yes which one

can you send docs too

[gloomy shell]

Yep, feel free to ask in #topgg-api

you can use whichever library fits your bot - if its javascript, python, etc. Our docs are at https://docs.top.gg

[river palm]

ok

[river palm]

its javascript

[runic dove]

I use this bot for that, it's pretty good, and it has exactly what you're asking for.
https://top.gg/bot/479688142908162059

[ripe bramble]

Any update on the issue of top.gg and voting on a server? Top.gg adds a role for us but it doesnt get added or removed and the perms are fine 😅

[long ferry]

-rewardroles doesnt fix it either?

[wild stone]

Reward roles seem to not work correctly on my server listed on Top.gg

If you're experiencing issues with role rewards make sure that you've correctly done the following:

• The highest role of the Top.gg bot is higher than the role you wanna set
• The highest role of the Top.gg bot has the permission Manage Roles
• The role you wanna set is already configured within your server page settings (https://top.gg/servers/yourserverid/edit under "Reward roles"

here are a few ways you can try to resolve this if the mentioned above steps are already done:

• kick and re-invite the bot into your server, then ensuring the steps above are still done
• changing your reward role back and forth (changing it to something different, saving, then changing it back to the role you want)

Need help setting up reward roles? Have a read on our Setting up Server Role Rewards for Voting article.

[river palm]

thx

[vestal linden]

Hi

[mighty falcon]

Does the bot remove the reward role after 12h as well?

[gloomy shell]

It should be 13 hours, to give your voters a bit of wiggle room to vote again

and not lose their perks*

[timid void]

the guilds counter in top.gg still doesn't work for me inside the python code

I saw some codes on the web but they are for java

[stiff copper]

hi, how can i delete my bot from top.gg.

[gloomy shell]

You can ask for assistance in #topgg-api and someone will help you if you are kind and patient 🙂

[gloomy shell]

If you're the page owner, you can go to your page and underneath "Creator Controls" there is a delete button

[stiff copper]

where exactly is it

Bot Info menu missing Creater Controls

[gloomy shell]

Are you logged in with the account that owns the page?

[stiff copper]

yes

[gloomy shell]

If you're on desktop, its on the right hand side of the page.
if you're on mobile, you have to switch over to the Info view

[next bane]

My main account got banned from this discord. Could someone please tell me why?

[sturdy swan]

Question: is there a way to have a Top.gg staff member change my Bot's client ID on the site, or am i going to be told to just re-submit it

[long ferry]

You have to resubmit it

You cannot replace an application with a new one

Delete the previous one, then submit your new one

[sturdy swan]

noted, ty for being straight to the point

appreciate u @long ferry

[wooden lagoon]

classic bot reviewer asking for help but

is refresh data broken

[fluid birch]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[fluid birch]

Sorry, had to might just be caching either serverside or in your browser

[wooden lagoon]

ill check lol

[fluid birch]

If you also just recently updated your bots pfp it takes a few minutes or hours to propagate properly. Try refreshing data in a few hours or so

[faint mango]

yo where can i report dm advertisers

[half kettle]

your bot stops giving members the voter role after they voted

[light rain]

Dm a mod or send it here

[faint mango]

👍

[long ferry]

Well

A user id could help too

[faint mango]

968580216337363024

[long ferry]

-b 968580216337363024 support scam

[wild stone]

JeffEdwards1437005#4908 was successfully banned.

[sturdy swan]

Apparently there is a kind of bug or impediment, tried to support top.gg by subscribing but the payment always got refused and i buy probably everything online with my cards, including my Nitro so, not sure what's going on. Just reporting.

[primal obsidian]

Why does my imgur link not work?

Theres nth wrong with the pic

[light rain]

Known issue
No eta

[unborn hinge]

Cant we just use styles to set the background image? Or can’t we use the style tag in our bot description anymore?

[north whale]

How can I activate the bot?

[timid token]

Hola

[grand prism]

What do you mean "activate"?

[light rain]

what do you mean by that?

[north whale]

Yes

[light rain]

Do you mean make your bot online?

[north whale]

Yes

[grand prism]

You need to run the code on some kind of hosting

Like shared or VPS

[north whale]

So?

[light rain]

This? (this is in py)

import discord
from discord.ext import commands

bot = commands.Bot(command_prefix='Welp')
bot.run('My bot')```

[north whale]

Where can I do that?

[ocean vine]

in a python file?

[light rain]

First of all, have you coded a bot?

[north whale]

Let's say I did. How do I add it to the bot?

[north whale]

No

[light rain]

Then you need to run the bot in a local machine or vps

[light rain]

I would recomend for you to do it first, as you need a code for your bot to run on
i would recomended to read #faq

[north whale]

Thank you

[quartz pecan]

Everytime i try to add my server i get sent back to the server details area and when i click next im just stuck in the confirmation step

[sturdy swan]

Support here are kind of funny. The illlusion of "superiority" observed by the speech even when someone try to inform or help on specific things. Well, fruits of the temporary reputation and individualism of some, probably not everyone. Well, humanity. Have a nice day, gg.

[grand prism]

[long ferry]

??

[versed forum]

so i got some freind who abuse imagine command for now 5 hours aand this is the most nsfw image they could come up with

[manic badge]

Seems like a question to ask Discord not us

[versed forum]

just wanted to get general opinion @manic badge

[manic badge]

Then you should ask in #general

[light rain]

He is prob asking course the guide line
If nsfw must be in nsfw channel

But as the moment rn I cannot see the pic
So you need to wait for a br/mod

[tall forge]

Hello

[vagrant wigeon]

yeah this would need to be locked behind a nsfw channel

[tall forge]

I have a question how I can add bot in server

[versed forum]

they tried for now 4 hours just to say this is the most nsfw they got from the bot

[light rain]

I would suggest to improve the filter or lock it in a nsfw channel

[versed forum]

!imagine Aphrodite of Knidos

this was the prompt

[vagrant wigeon]

if you are on top.gg, go to the bot's page and hit the invite button

[versed forum]

even if i gave you 2 hours of straight testing you wouldnt find nsfw

they were 5 in 4 hours just 1 image

[tall forge]

Can I write for you in dm

[vagrant wigeon]

yeah of course

[light rain]

||GL||

[light rain]

I don't really wanna spend that much time to do that tbh

[versed forum]

ik its just crazy of 5 hours traight just to see an image of bad nsfw that isnt even a real person

[vocal pelican]

So for role rewards. I have the Top.gg role above EVERY role, I have given the bot admin and manage roles (just in case) and I have also kicked the bot, put the role above every role and then redid the role rewards role in the server edit section. It is now not giving me the role after voting again and I am so confused at what I am doing wrong

[long ferry]

do you already have the role?

[vocal pelican]

It gave me the role at 10:37PM last night, so I went to go vote as its 12:28PM my time currently. I did not have the role then as the bot took it away as per my audit logs. I voted again and I wasn’t given the role again

Took it away at 10:31 AM

[long ferry]

reported it internally already

cant help

[vocal pelican]

Thanks anyways!

[slim lantern]

Bro here is not tr support server.

[long ferry]

no ads please

even if you've only mentioned the servername

[sturdy swan]

Hello my Bot was removed as it was detected to be an copied bot but it isnt i got the original selfcoded code

[mighty falcon]

Is it necessary to have the Top.gg bot in the server if your server is listed?

[light rain]

yes

[sturdy swan]

hey welper

[long ferry]

yes and no

[sturdy swan]

welper

welper

welper

[long ferry]

stop spamming

[sturdy swan]

stfu

[long ferry]

bruh

-m 437220915923648524 being a dick towards staff | 3 weeks

[wild stone]

ccrp_therealkingtu#0 was successfully muted

[long ferry]

anyways

[long ferry]

if you want it to stay on top.gg, best to keep it on, especially for tracking stats or your emojis, then yes

[light rain]

2 second after he dm... he spam

[long ferry]

the bot is also used to generate an invite of your server. So if your invite expires/gets deleted, and we're unable to generate a new one, your server may be removed

-b 437220915923648524 and goodbye

[wild stone]

ccrp_therealkingtu#0 was successfully banned.

[sturdy swan]

nvm

[woeful cedar]

how to make people find your server on top.gg ?

do u have to pay for top.gg or there is somth like bump system

[floral pagoda]

-auctions

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1692126000:F> (<t:1692126000:R>) to <t:1692644400:F> (<t:1692644400:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 24 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1692126000:F> (<t:1692126000:R>)

Next Auctions Ending: <t:1692644400:F> (<t:1692644400:R>)

Aug 16, 2023, 5:50 PM

[floral pagoda]

But you don’t have to pay for Top.gg, it’s completely free. One can find you via Tags or Language and Keywords

[woeful cedar]

well someone people tried to find it but they cant

it doesnt show up

[light rain]

Try watting 2-3 day after you uploaded the server as it takes a while to showup

[woeful cedar]

i see , thanks.

[void furnace]

Is there any reason that role rewards for voting aren't working???

[cyan palm]

-rewardroles

[wild stone]

@void furnace

Reward roles seem to not work correctly on my server listed on Top.gg

If you're experiencing issues with role rewards make sure that you've correctly done the following:

• The highest role of the Top.gg bot is higher than the role you wanna set
• The highest role of the Top.gg bot has the permission Manage Roles
• The role you wanna set is already configured within your server page settings (https://top.gg/servers/yourserverid/edit under "Reward roles"

here are a few ways you can try to resolve this if the mentioned above steps are already done:

• kick and re-invite the bot into your server, then ensuring the steps above are still done
• changing your reward role back and forth (changing it to something different, saving, then changing it back to the role you want)

Need help setting up reward roles? Have a read on our Setting up Server Role Rewards for Voting article.

[sturdy swan]

its not letting me add my server

[cyan palm]

Are you the owner of this server?

[sturdy swan]

yes

[sturdy swan]

nevermind, i added it but i'm getting no joins

[long ferry]

Adding it to top.gg doesn't guarantee any joins

If you wanna force it, consider using auctions

[quick anchor]

Hello, I have a friend who has a problem to enter and vote

[cyan palm]

-cacheclear

[wild stone]

@quick anchor

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[cyan palm]

If this doesn't work, they can try to use different browser

[quick anchor]

thanks

[grim blaze]

Hello, the "Refresh Servers" button does not work for me, I followed the instructions, pressed the button and closed the site, then returned, but the list of servers did not appear

[mighty hound]

ok so a GOOD while ago there were bot reviewer applications, and I haven't received any response at all from it. Does this mean I failed?

[light rain]

There is a possibility
But you will never know if u get accepted

Until u get the dms

[mighty hound]

well it was the spring one

#announcements message

This I believe

so ig I just never got accepted and they never bothered to say anything?

[sharp ore]

I see some people embed their website on their topgg bot page. How do I do that? Is there a requirement?

[grand prism]

No requirements, just use <iframe>

You can google how to use it

[manic badge]

Doesnt seem like top.gg parses iframes (at least in the preview)

[grand prism]

Preview doesn't work at all

[long ferry]

saving it will allow preview to work

top.gg parses iframes correctly

[manic badge]

That's lovely

[night zealot]

I can not upload background image

[grand prism]

Yea, it's not working at the moment

[cobalt sleet]

-css

[wild stone]

You can change colors, set background images, style and animate elements within your long description using CSS. If you need help learning CSS, you can check out these resources and ask for help if you need it in #development.

💡Please note: It's against our guidelines to hide or modify the content of any Top.gg page elements such as reviews, bot or server information, ads etc. You may change colors and border colors of site elements, but you may not modify the text content within. You must also follow our bot guidelines when designing your entity page, this includes no NSFW content and no seizure-inducing CSS! Failure to follow these guidelines will result in your bot or server page being declined, removed from the site or locked.

[stuck orchid]

hello I own a discord server with the ID 739766442672783360
a few days ago (aug 12th) I encountered an issue with the top.gg bot
usually it would give users a -vote role after they vote, but it suddenly stopped doing that
to troubleshoot, I changed the role name temporarily and changed it back, which fixed the issue
today the same issue happened again but this time, I can't seem to fix it

[sturdy swan]

it's been so long since I last have seen my account on topgg, why is it si long to delete some little data?

[long ferry]

It only takes a week

[dense basalt]

On your Elo by Anddy v2, if a user is not on the server, what will happen?

Ex: 3 v 3 all people are registered and on the server but 1 individual. Will the bot time out, send an error message, or crash due the one user not registering/being on the shared server?

This is for a ESports tournament server, and I am helping the moderator find a good bot for our needs.

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[outer bay]

Why doesnt wan to update my bot profile I changed the name and Probile Picture of the Bot?

[grand prism]

You need to click the "refresh data" button

Then simply click "edit" and "save"

[outer bay]

I did already

[long ferry]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[outer bay]

ty

[long ferry]

read above

[viscid birch]

hi i need help so discord wont verify my intents and my bot wont work with all intents on so i made the new bot and can you guys maybe replace the old bot id etc w new bot id etc?

[supple mica]

You'll need to resubmit the new bot entirely

[viscid birch]

but its the same src and everything

[supple mica]

It'll still be treated like a new bot

Because it is, with a new ID, application etc.

[night owl]

[sterile saffron]

how to get notification to my server, when ever someone upvotes/bumps it

[long ferry]

you can either code that yourself, refer to our docs: https://docs.top.gg

or use a bot that does it for you

-how2search

[wild stone]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[jaunty stream]

Ok so, I submitted my bot but it is removed from my profile now.
I did not receive a message from the bot or smth about it.
Does this mean its declined?

[celest sparrow]

yes, #mod-logs message

[jaunty stream]

whoops

it said 1-2 weeks so i thought it would be ok to put it on hosting tomorrow

do i have to retype all that stuff now

[zinc oracle]

Yeah, you will have to

[jaunty stream]

ugh okay

[uncut sparrow]

Hi, I'm kinda blind, where would I open a ticket for help with my bot page?

[shell inlet]

you can either ask your question here or

-tickey

-ticket

[wild stone]

Need more advanced support?
Open a support ticket

[uncut sparrow]

Alright thanks! Please let me know if the following requires a ticket: I'm getting a bunch of 1-2 star reviews because people aren't reading my bot's '/help' (the command is listed at the top of my bot's description) and saying they don't know how to use the bot

An example

[shell inlet]

hey you can definetly open a ticket or just dm an online moderator regarding reviews if they go against our guidelines, take a look at review guidelines and dm an online moderator if they're invalid so they'll take it down for you

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[uncut sparrow]

Alright thanks, I'll check those out

[uncut sparrow]

Hi sorry again, I'm trying to open a ticket and I'm having trouble finding where this is on the top.gg site. Could I kindly ask for some directions?

[shell inlet]

https://top.gg/user/me go there and copy the id that appears in the search bar

[uncut sparrow]

Oh okay, thanks!

[pseudo nest]

Top.gg is being extremely slow for me and one of my requests even ended in a glorious ✨ 503 ✨
Is there anything going on status-wise at top.gg?

[noble junco]

I'm getting the same that's why I came here

[vagrant wigeon]

It seems fine for me now, could I get an update?

[noble junco]

Working now @vagrant wigeon

[vagrant wigeon]

perfect!

[pseudo nest]

Yep, working!

[sturdy swan]

Why is the website like unreadable? All the colors are messed up and the text is invisible. Just me?

[long ferry]

Can you elaborate?

[shell inlet]

hey can you provide screenshot?

[gloomy shell]

Are you using any plugins like darkly or something that changes the background of sites? thats definitely not normal behaviour

[sturdy swan]

Nope

[gloomy shell]

are you using chrome? could you try another browser and see if its the same?

[sturdy swan]

Ive tried changing my windows color theme and chrome theme. It only effects the actual window border color, not the color of the website

let me check

edge looks normla

so it's something chrome related

[gloomy shell]

maybe try clearing your browser cache/cookies on chrome then

i have no idea what would cause that

[sturdy swan]

im going to try turning off all extensions first

just in case

Lol i found it. It was an extension. Damn i should have checked that first. Some extension i must've added ages ago and forgot about

sorry for the panic

[gloomy shell]

no worries, glad you figured it out!

[sturdy swan]

It looks like Discord is going to remove standing invites for non-community servers. Does this mean I have to change the invite on my server page every month, or Top.gg will they implement a regenerating invite?

[vocal pelican]

Hi, is there any way to remove a creator from this part? One of 'em isn't an admin of the server

[long ferry]

Change your server to a community instead

[long ferry]

Only by adding it to a team

[vocal pelican]

Damn

[sturdy swan]

That configuration deleting memes and drawings, that's why I haven't done it

[long ferry]

?

[sturdy swan]

Some time ago with friends we tried that and it didn't let us upload certain memes, since then we haven't used it

[sacred stirrup]

I'm having an issue inviting someone to my team? Doesn't matter permission level or who it is.
Encountered an error while adding a team member.

[gloomy shell]

Make sure you're using their top.gg ID

[lean flare]

Bot is not roling members when they vote

Even though it has perms

[ripe kayak]

When I have top.gg generate a link for me, it keeps generating the invite code to the wrong channel every single time.
(it keeps going to #grab-roles-here channel, when I want to to generate the code to my #read-me rules channel)

[long ferry]

Grab-roles is then likely the channel it first finds

If you want a specific channel, create an invite yourself

[halcyon hare]

Hello!
Am I able to report bots which are on the page and have security issues?

[long ferry]

We don't moderate "security issues" on bots, reach out to the bots support instead

[halcyon hare]

Okay :)

[sturdy swan]

how do i make my site on top.gg prettier?

[long ferry]

You can use css on your bot page to change colours for example

As long as it doesn't obstruct ads/essential buttons or cause seizures

[buoyant olive]

Hello, I'm trying to edit the page of my bot that has just been approved and it's giving me this error, how can I solve it?

[long ferry]

whats your bots id

[buoyant olive]

From discord? 1019999859689930904

[long ferry]

logout from the site, then back in

see if that resolves it

if that does not resolve it, then you're trying to use an account that is not the one who owns the bot

[buoyant olive]

the site to update my nick

[long ferry]

yes, logout and back in

[buoyant olive]

ok

it didn't work

the error persists

[long ferry]

and the error shows up from https://top.gg/bot/1019999859689930904/edit ?

[sturdy swan]

what do i do when someone gives me a fake review like 1 star

[buoyant olive]

thx

[light rain]

Dm a mod or send proof here and wait for a mod to reply

[vocal bramble]

hello I can't add my bot to the site it says bot not found

[long ferry]

whats your bots id

[lean flare]

Any fix for this?

[long ferry]

I've already reported it internally

theres no eta

perhaps you could look into another bot who provides that through the webhooks feature

[slow oracle]

unable to use voicetts bot @long ferry

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[mental marsh]

why is that?

[long ferry]

try again later

[sturdy swan]

use another bot

(maybe)

[sturdy swan]

Random question but why do some bots has this and some dont?

[manic badge]

Bots will need to upload that data themselves, some choose not to as it's optional

[sturdy swan]

How do they do that?

[floral pagoda]

#topgg-api / #development

[sturdy swan]

Its top.gg question and related to api or bot development

[grand prism]

Yea, you should ask on these channels

[sturdy swan]

Ok

[mental marsh]

is it possible to remove all that empty space?

# Bot Info
### What features does **GattinhosBot** have?

**GattinhosBot** has:
- Welcome System
- Reaction Roles System
- Leveling System
- Logs System

### What commands does **GattinhosBot** have?

**GattinhosBot**'s commands are:
- `/addwelcome` - Allows you to add a welcome message
  - You can choose if have an image with the member info
    - You can customize the background (must be `1100x500` in size)
  - You can choose if have an embed
    - You can customize the color, title, description footer
    - You can customize the embed image _(custom or the member info)_, the footer image _(bottom left)_ and the thumbnail image _(top right)_
    - You can choose if have the timestamp (the date at the bottom)
- `/modifywelcome` . gg

[sturdy swan]

we got one guy creating many alts

and giving us 1 star

[gloomy shell]

If you have proof that they are doing so and can provide it, please dm an online moderator to look into this for you.

[sturdy swan]

no one is reading a dms

so it is useless

[gloomy shell]

Our Moderators are volunteers, so they aren't at anyones beck and call. DM one online moderator and wait up to 24 hours for a response. If they don't respond in that timeframe, then you can dm a different one.

Or you can submit a support ticket online with your proof and information and a Support Associate will assist you when they are working.

-ticket

[wild stone]

Need more advanced support?
Open a support ticket

[mental marsh]

?

nothing changed

[stoic socket]

#development

[mental marsh]

should use #development for help on the markdown to use on th site?

[long ferry]

Yes

[vocal bramble]

hello I can't add my bot to the site it says bot not found

hello I can't add my bot to the site it says bot not found

@lone anvil

[grand prism]

Just try again

[sturdy swan]

who can i dm so they remove a review

which is fake

i mean which mod is online and available

[floral pagoda]

See the member list to your right

[potent zenith]

How long takes for a response of a Bot submitting

[gloomy shell]

-upto

[wild stone]

When will my bot be reviewed?

Currently our average bot reviewal time is a few days or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[odd steeple]

Could, any developers, and at least anyone could provide with types or either
Have me stresm my page. Im on ipad, can’t add emojis to my discord ffs

Need, more emojis

[potent zenith]

Ty

[ocean dew]

I need help, I just got added to a team for my server but the server isn’t showing on the overview section of the team

Nvm it eventually changed

[nova burrow]

what the partnership email again?

Is it [e-mail]?

[gloomy shell]

yep

-partnerships

[wild stone]

Interested in a Top.gg Partnership?

Auctions customers interested in longer term advertising campaigns can contact us to purchase exclusive rights to an entire slot for a campaign period. This also removes the necessity to log in and bid each week, as well as removes the short payment window duration.

Read more about Partnerships and how they work!

Email us at [e-mail] to discuss a partnership today!

[nova burrow]

Thanks ill pop them a email now

[twin barn]

quando uma pessoa esta analisando um bot de outra linguagem, tipo, pt (portugues) elas entender a linguagen do bot? ||when a person is analyzing a bot in another language, like, pt (portuguese) do they understand the language of the bot?||

[rare rock]

I have a problem, I changed the profile photo of my bot but it is not updated on the top.gg page of my bot

[manic badge]

Click refresh data

[rare rock]

It still doesn't update, should I wait?

[manic badge]

Yes you have to wait a bit

[rare rock]

ok thanks I'll wait and if it doesn't update I'll ask for assistance again

[mental marsh]

my bot got declined cause it was offline, if i wanna re-add it to the queue (now that it's on) i have to manually rewrite the description or i can get the old in some way?

[grand prism]

You need to rewrite it

[long ferry]

once your bot gets declined, your bot page gets deleted

So yes

[orchid vapor]

lol banned ?

[long ferry]

we dont allow unmodified clones on our site. If your bot gets declined for the same reason multiple times, you may be banned from Top.gg yes

[orchid vapor]

Any reason you are talking about, the reviewer repeats the reason twice, the next time, the other is very bad sohun

[orchid vapor]

clone? Did you see me that day or what?

[long ferry]

According to this decline and 2 other declines, your bot was confirmed to be a clone of that

[orchid vapor]

ok all reviewers bad

[long ferry]

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[long ferry]

consider taking another read over our bot guidelines to avoid your bot getting declined again

again, if you decide to submit your bot with that reason, you may be banned from Top.gg

[orchid vapor]

It is not copied and I also created it and created many commands that are not in that clone

[long ferry]

Viewing your bots testing

no, there are no additional commands

fix the issue the bot was declined for, then feel free to resubmit

[orchid vapor]

/embed & ! embed , /info ! Vote ,,Is there anyone at the clone?

bruh

[long ferry]

Then if you feel like the reviewer made a mistake, sure feel free to contact them

but seeing the testing of your bot, these commands do not exist at all

[orchid vapor]

Do you have feedback for your service or not?

[orchid vapor]

are you sure ?

[long ferry]

Like I said, if you feel like the reviewer made a mistake, feel free to contact them

said commands don't seem to exist during testing, which is a correct decline

[orchid vapor]

,,,

[long ferry]

If you have any concerns regarding a bot reviewer or staff in general, you are free to contact a community manager

[orchid vapor]

ok

[inner atlas]

hello there

"This interaction failed"

i am getting this error for some reasons

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[inner atlas]

not showing for some reasons

https://gyazo.com/1f8d02b4aeb4fb5f8a171766ddb7c56f

[long ferry]

thats not where to find the support of a bot

we cannot help if theres no way to contact a bots support server

[inner atlas]

wait.. yeh

i just got it 😭

mb mb

ty for the help

[mental marsh]

my bot got accepted and i added the code to add the stats on the snippets, since i just added it, how long should i wait until the stats appear on the site?

[manic badge]

Try refreshing your browser cache

ctrl + f5

[lofty basin]

how to make text like this

with colors and bigger or lower font

[grand prism]

https://www.w3schools.com/tags/tag_font.asp

You can use this

[lofty basin]

it's the # ## and ### but for colors?

[grand prism]

This is html and css. Markdown is limited but with html and css you can do much more

[long ferry]

use #development if you need further help

[tribal niche]

How long does it take for a bot to be approved?

[light rain]

-upto @tribal niche

[wild stone]

@tribal niche

When will my bot be reviewed?

Currently our average bot reviewal time is a few days or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[light rain]

I don't see the bot you are submitting thou, can u send the id?

Unless you are referring to #mod-logs message
Witch got declined

[sturdy swan]

let me guess description doesn't support markdown ?

[manic badge]

The long description does

[sturdy swan]

ok i will try

ho ye

we don't see the preview though

[long ferry]

Save, then preview

Previewing unsaved changes does not work atm

[livid warren]

isn't that the reason preview exists though?

you don't need preview if you cant view unsaved changes lol

[manic badge]

Which is why it was stated it does not work at the moment

But yea

[livid warren]

yeah ofc but like it shouldnt be too hard to fix lol

[ocean dew]

Where can we get support for the top.gg api packages? Like the @top-gg/sdk

[long ferry]

#topgg-api

[ocean dew]

Thanks

[sturdy swan]

i get error code 404

[long ferry]

Great, I can do much with that, where are you getting that

[errant hollow]

Asking on behalf of a friend since they do not have discord verified by phone:

Hello! I'm here to report on the issue of top.gg security verification system. So normally, you go to the website and it normally asked for verifying if you're robot when doing internet security verification. I get the option to select the checkmark box, which either gives you a short game to verify or lets you in. In my case, the verification button is covered with the dead face icon shown below and I cannot access the site.
Thanks

[minor cave]

How can I vote on top gg

Without getting banned of the page

[long ferry]

That's something with cloudflare

[long ferry]

What do you mean

[severe thorn]

hello i got a message that my bot is approved but i guess you didn't get it to the server.

[long ferry]

We dont invite bots here since a long time ago

[sturdy swan]

To enable community in guid settings, does the bot need administrator?

[long ferry]

enabling community in a server can only be done by the owner of the server

Also not related to support

Yes

[sturdy swan]

#general

[late grotto]

Is short description truly limited to 140 characrters? I've seen short deescriptions that seem tto have way more

[hasty iris]

If you've seen more then it must not be limited to 140

[blazing prawn]

hi my name is walter hartwell white yo this is my question

what is this

[woeful osprey]

Someone voted for my server, but they didn’t get the role reward. How can I fix this

Top.gg is at the top in role list and has role permission

[obtuse geyser]

Hi admin
Here is the professional moderator with 3 years experience in 3 different communities including Erapad, hypercoin, pepecpt and currently I am working as an active moderator in edge protocol, you can also verify my job .
If you need a experienced and an active mod that take your project in the right direction than I am happy to provide my services as a service moderator, currently I am also working as a moderator in capx community, you can also verify my job in capx community.

[light rain]

#support message
@obtuse geyser

[trim pumice]

help ?

<@&817055174613794826>

[light rain]

#auctions-tickets or #auctions-support

[trim pumice]

thank

[nocturne solstice]

Good, when rejecting my bot I was told this:

"Some of your bot's functionality requires the bot itself to have ADMIN permission. NO bot requires admin permissions to function. Please only require the permissions that your bot actually needs."

I don't understand what exactly you are referring to, I don't know if you are referring to commands, the bot invitation link or something else, if you can clarify and be more exact I would appreciate it.

[long ferry]

No, it's referring to the bot itself asking for administrator

You can reach out to the bot reviewer if you wish to have them clarify which command

[nocturne solstice]

how?

[long ferry]

The reviewer is mentioned on the decline, direct-message them

[nocturne solstice]

ok

has the direct-messages closed

[wild stone]

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[upbeat grove]

How to add image on Bot Description

[manic badge]

![alt text](https://example.com/image.png)

[upbeat grove]

thnx

[obtuse geyser]

Hi admin
Here is the professional moderator with 3 years experience in 3 different communities including Erapad, hypercoin, pepecpt and currently I am working as an active moderator in edge protocol, you can also verify my job .
If you need a experienced and an active mod that take your project in the right direction than I am happy to provide my services as a service moderator, currently I am also working as a moderator in capx community, you can also verify my job in capx community.

[stoic socket]

@cyan palm

[stoic socket]

This isn’t a crypto community and not the place to advertise mod services

[floral pagoda]

-m 1010948204998688808 1w I am a professional Top.gg Community Manager with over one year of staff experience. Please refrain from a) advertising and b) sending your irrelevant application into our support channel. You are more than welcome to apply in the right way (See #announcements)

[wild stone]

independentmod#0 was successfully muted

[nocturne solstice]

Ha

[light rain]

Hi I am an inexperience br who cant review

[long ferry]

Banned

[woeful osprey]

Someone voted for my server, but they didn’t get the role reward. How can I fix this. Top.gg is at the top in role list and has role permission

[sturdy swan]

Yeah sometimes bots don’t respond to certain users idk why

Like I have one user where the bot will not respond but I got told there’s nothing the vote tracker bot can do abt it

[woeful osprey]

I just voted for another server im in and it gave me their role reward instantly so it seems there’s something wrong with mine.

[sturdy swan]

Oh I thinks it’s per server basis

Idk how it works but in that server you probably won’t ever get a reward

Atleast that’s how it is for a member in mine

[woeful osprey]

Im hoping too.gg support can help. It doesn’t make sense to me that the role rewards wouldn’t work

[floral pagoda]

I think the bot did not remove the old reward role? Or do you have problems with granting at all?

Just make sure the bot role is above the role you want to assign/set on the site

[sturdy swan]

Yeah it’s granting and the bot has admin

The role is second highest to my own

[woeful osprey]

Granting. It’s not giving the role at all

I just put the role reward in place yesterday

[lost basin]

discord doesnt seem to be able to count

[floral pagoda]

We're having some problems with the bot as of now. Try again with a different role maybe

[floral pagoda]

We love the cache

[woeful osprey]

Has this issue been ongoing for a while? What would switching roles for the role reward do?

[sturdy swan]

Yeah so only one user dosent get the role and I think it’s an api issue

[long ferry]

Consider using bots that provide that feature instead for noe

now

-how2search

[wild stone]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[light rain]

Welp I see me

[visual reef]

i apply my bot in top.gg after few hour bot profile remove in top.gg

[light rain]

#mod-logs message
Your bot got declined

[visual reef]

now my bot fully modified can i able to apply again??

[light rain]

Yes you can

[visual reef]

ok thank you

[woeful osprey]

im trying to choose a different role for the role reward but the site is not letting me scroll through my role list

this is ghetto

im just trying to allow my members to have a role reward for voting LOL

[vocal bramble]

hello I can't add my bot to the site it says bot not found

[long ferry]

What's your bots id

[sturdy swan]

I need help it ain’t showing my servers I am own and a admin on the top.gg website I want to upload the server

[floral pagoda]

Are you the owner of the server(s) as well? Click the “Refresh” button on the page as well

[sturdy swan]

No I am the admin have basically all of owner permissions

[floral pagoda]

You need to be the server owner in order to add the server

[sturdy swan]

Oh

But I own another server and not even that showing up

[floral pagoda]

Click the “Refresh Servers” button and wait a few seconds

Which browser are you using?

[visual reef]

please tell whice area to showing " SudhanPlayz/Discord-MusicBot"??

i don't finded

[floral pagoda]

Please contact the Reviewer of your bot for more details

[visual reef]

okh

[sturdy swan]

I own 2 servers

[light rain]

Dm me about it

ops wrong reply

[sturdy swan]

Opera Gx

[floral pagoda]

That might be the problem. Can you try Chrome?

[sturdy swan]

Ok

[sturdy swan]

Hi, we have got removed our fake reviews but now we are no longer in trending new bots like we were before these reviews

What can we do to get back in?

[gloomy shell]

You can't get back into trending new

Also trending new doesn't take into account reviews so that wasn't why you were out

[long ferry]

press refresh servers, then logout and back in

[night zealot]

Bro fix this

[grand prism]

Fix what?

[night zealot]

You see the votes

Its not correct

[grand prism]

I don't understand what you see as the problem. These are "trending bots" and they are sorted by a different algorithm rather than simply the number of votes

Tomorrow there will be other "trending new bots"

[light rain]

i dont see a problem

[night zealot]

Oh so its not going with votes

Ok thank you for your respond

[rancid gust]

Hey I see my bot

Thats cool

😎

Actually came here for another question, how do I make sure people see the amount of servers my bot is in?

I see some show it, others do not

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[rancid gust]

lets see

https://docs.top.gg/api/bot/#post-stats

This?

[long ferry]

yes

use #topgg-api if you have any questions

[rancid gust]

Great, thanks for the help 👍🏻

[pseudo grove]

when i try to bid on impressions i'm only given these two options for servers, "i love you" was owned on the account months ago but never even on top.gg i don't think & i've never owned a server called forbes, the account is @sturdy swan but i cant type from it in here bc of the rule screen

[light rain]

As you can see in the screen shot, you need to verify your phone to discord

[pseudo grove]

that's not my question, i was just stating that's why i wasn't typing my issue from that account

i think i realized my issue on my main question

but now when i'm trying to add my server it's just stuck on loading

[light rain]

If you want a question about bit you can use #auctions-faq #auctions-support #auctions-tickets

bid*

[pseudo grove]

okay ty, what about the stuck on loading?

[gloomy shell]

Go to your profile, find your server, click edit, fill out the details there, then click save.

[sharp ore]

How frequent is the topgg-autoposter nodejs library?

[sturdy swan]

Hi i won my auction for top page slot 2 and i just paid it and verified it, it took my money I checked and the payment isnt showing up in my top.gg payment history it’s still asking me to “pay all” even tho I watched it be paid, and it’s not in my current bids is it supposed to be like that or did I do smthin wrong

[grand prism]

Something around 30 minutes

[long ferry]

Create a ticket in #auctions-tickets providing your transaction id starting with dbotsbv

[sturdy swan]

Sorry this is my first time bidding how do I get the transaction I’d and whats dbotsbv

[long ferry]

Check your emails

Just create a ticket and ask there

[sturdy swan]

Ty that helped

[tribal niche]

How do i see if my bot was approved or not

Do i get a dm or not?

[grand prism]

Rather yes, additionally you will get a ping on #mod-logs if your bot is declined and on #logs when it is approved

[woeful bay]

hi, I can't seem to add my background image, I made an imgur account and uploaded a png, but the form keeps warning me that I can only use a PNG or JPG, and my file is a PNG.

[long ferry]

Known issue, no eta

[wide mulch]

Hello, I would like to partner with top.gg as a sponsor who do i DM?

[gloomy shell]

-partnerships

[wild stone]

Interested in a Top.gg Partnership?

Auctions customers interested in longer term advertising campaigns can contact us to purchase exclusive rights to an entire slot for a campaign period. This also removes the necessity to log in and bid each week, as well as removes the short payment window duration.

Read more about Partnerships and how they work!

Email us at [e-mail] to discuss a partnership today!

[wide mulch]

Thank you

I would like to directly DM as I recieved a bot rejection email and would like more information about what changes can be made to accomidate this.

[gloomy shell]

That's not a partnership request then, I'd DM the person who rejected your bot for more information.

[north crest]

Having an Issue here, I'm setting a role for when you vote under the little tab you're suppose to set, and when I click save and everything the role does not stick...

[pine sapphire]

Hi, I'm trying to add my server but I just seems to be loading forever.

[stuck orchid]

that -vote role is still not being assigned

[pine sapphire]

And the pagee refreshed now I have to enter everything again, this is the second thing it's done this

[long ferry]

Known issue, no eta

Already reported

[north crest]

oh?????

[long ferry]

Are you the server owner, aka the user with the ownership, trying to add it?

[north crest]

So my current issue is the same??

[stuck orchid]

cheers for the heads up

[pine sapphire]

Yes

[long ferry]

And using the account that does have literally ownership? Administrator is not enough

[pine sapphire]

Yeah I created the server

I am doing it from my phone tho

[north crest]

Is the role you're setting under toggs tab for adding a role when you vote??

[pine sapphire]

What?

Could you explain

@long ferry sorry for to ping you I replied ^

[north crest]

when you add your server in topgg for people to vote for it, there's a tab that says "role rewards" it lasts 12hrs and then it gets removed until they vote again, but the tab doesnt stick my role, it removes it.

so was asking if thats what you were setting.

[pine sapphire]

I didn't see a tab that said that I saw like the 4 steps. And I got stuck on the third step with the button loading infinitely

I just entered the tags and the description etc

[north crest]

https://gyazo.com/617bc78b2e59e30fa9e7e7acf52d5ce1

[pine sapphire]

Yeah I didn't even see the part for background url

I think that was probably the 4 th step maybe

Which I never got to

[north crest]

Oh silly me

my invite link was invalid so it did not save my changes

wait no it's still not working..

This time the role sticks, but it does not give the Individual the role.

[stoic socket]

Known issue

You could temporarily use a separate vote role bot

Until top.gg fixes it

Something like https://top.gg/bot/479688142908162059

That’s a trusted bot, made by one of the Hydra developers

[sturdy swan]

why my server isnt showing

[floral pagoda]

Click "Refresh Servers" and also make sure you're the actual owner of the server

[sturdy swan]

did it twice

and im the owner of the server

but its a template does it affect?

[quiet verge]

Hi, I had a bot approved on top.gg about a year ago. The bot was shutdown shortly after that and was rebranded and we have restarted this month. Due to the bots page on top.gg being stale for so long, even though we are getting votes every day, the bots page is getting no veiws. Is it possible to have my bot deleted and then re-apply for verification to restart from a clean slate

21 votes and 1 view 💀💀💀

The id is 936438932864921661. If possible, please delete it. I want to re-apply

[long ferry]

Deleting it and resubmitting it could be considered trending abuse

[sturdy swan]

Hi Top.gg. My bot Boba is certifared.

[sturdy swan]

My bot also doesnt have certifared badge on the site which Im kinda suprised why..

[gloomy shell]

Top.gg has nothing to do with discord verification

[sturdy swan]

But doesnt they get verify badge in the site.

[gloomy shell]

We don't give any verification badges on our site because they're completely seperate.

[sturdy swan]

Okay one more thing.

I had 39 votes and top.gg just reset it. Could you explain-

[gloomy shell]

We reset votes every month, but the number doesn't actually change until you get a new vote.

[sturdy swan]

How come then bots that have 499k stays..

[gloomy shell]

Bots with that many votes will normally get a bunch of votes each day so the reset doesn't affect them as much

[inland grove]

Does it matter which member from team makes a bot form? In case it does, is it somehow possible to let other members of team access its page somehow?

[gloomy shell]

You can use our teams feature to allow multiple people access to a bots page

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[gloomy shell]

The only thing that matters about who submits it is if they're banned or get banned

[rancid basin]

Hi ! I recently submited my bot on top.gg (named Kaide).
I wanted to know if it was on a good way to be accepted or not so I went on top.gg on my profile page and my bot application simply disappeared.
I read in the FAQ that we should get a message from @wild stone when the bot is approved/disapproved but I wasn't on the server so I don't have any info

[rancid basin]

Okay nvm I found the reason in #mod-logs

[rancid basin]

Is it possible to have more informations about how it was tested ? I verified the prefix and, exept if I made a mistake on top.gg when typing it, the prefix is okay

[supple mica]

reach out to the br who declined it ( @toxic zephyr )

[rancid basin]

Okay thanks

[twin barn]

How do I get my bot api key?

[long ferry]

check the pins in #topgg-api

[viscid birch]

any way to open a tick?

[gloomy shell]

-ticket

[wild stone]

Need more advanced support?
Open a support ticket

[coarse raft]

So I keep getting this message despite doing all of the things mentioned

[long ferry]

create an invite yourself then and paste it in

[coarse raft]

like a custom invite link?

[long ferry]

Yes, a permanent invite

created by you on the server on a channel, then pasting it in

[coarse raft]

I need nitro and I don't have that

[long ferry]

You dont need nitro to make a permanent invite of a discord server

I am not talking about a vanity url

[coarse raft]

Oh

ok

Oh it fixed

thousands thanks

[quiet verge]

Is it possible that y’all make an exception just for this. I have 21 votes and 1 view because the bot was offline for so long.

[long ferry]

no

[quiet verge]

Then What can I do to make the algorithm not hate my bot?

The greatness of top.gg stems from its dedicated bot developers. The platform thrives on the synergy between developers bringing bots and the user base of top.gg. However, the current situation, where my bot receives 26 votes but only 1 view, seems to devalue the effort where only I am bringing to the table and top.gg is not providing. Hosting a bot demands substantial time, and the unfavorable algorithmic outcome diminishes its worth. It would be greatly appreciated if there could be an exception where you guys just delete my bot once and let me reapply

Top.gg is nothing without developers.

[long ferry]

Trending abuse is a term used when we're referring to having someone re-gain a certain impression boost by getting it to show up in the trending new section for example. As this is obstructive to other bots actually submitting their bot newly on the platform, we do not allow such practice

If you want to get your bot to grow again/have a fresh start, either submit a new entire bot (creating a new one on discord, then submitting it on top.gg) or consider using auctions

There's no exceptions

[quiet verge]

Ok. I will do this.

[late grotto]

What forms of "Identity Card" is acceptable for Stripe when verifying bot?

My passport expired like 10 years ago, and my driving licence expired like 3 months ago

[long ferry]

Doesn't sound related to top.gg

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[late grotto]

general then?

[long ferry]

Yes

[late grotto]

Ty ty

[glacial trout]

Can i know why my bot is beneath other bots even though my bot has higher votes?

[floral pagoda]

It's not just about the votes

[sturdy swan]

Hi when do the auctions from yesterday start going live?
Specifically the top page slot 2 one
( for servers )

[gloomy shell]

-golive

[wild stone]

When do ads go live?

After bidding closes, there's a 24h payment window until 7pm UTC on Tuesday. During this time, all winning bidders must pay in full for their ads.

At 7pm UTC on Tuesday, all ads that have been successfully fully paid are scheduled for display during the coming cycle. One hour later, at 8pm UTC, these ads start to show.

Ads are displayed in order of highest CPM winning bids until all impressions are served. If you're near the top of the leaderboard you can expect your ad to go live around the start of the cycle. If you're closer to the bottom, it'll more likely be around the weekend or as late as the following Tuesday when the cycle ends.

💡 Partial payments using credits does not ensure partial impressions! Ads only go live for slots where payment requests have been paid in full!

[sturdy swan]

So that means they started three hours ago yet I don’t see mine 😭

@gloomy shell

[gloomy shell]

Ads are displayed in order of highest CPM winning bids

so yours could show anytime in the next week

[sturdy swan]

? I bidded the highest

In both cpm and maximum

And Ik I payed for it u even helped me with that

[manic badge]

If you go to the analytics tab how many impressions have you got? Is it 8.33k?

[sturdy swan]

Is that possible it was supposed to only have gone live 3 hours ago so 😭

[manic badge]

The only way to know for you is to check

[sturdy swan]

Nope

@manic badge I bid for top page would it not be in the place I’m looking rn

Like where would it be

[manic badge]

I assume here

[sturdy swan]

Yes that’s what I think aswell

But it’s not

And I was the highest so it should’ve been going there first

[manic badge]

I see you're getting impressions though, I would wait a day and see

[sturdy swan]

Yea but even in the status it says they went live but mine didn’t

[manic badge]

Yours did, you got 48 impressions

[sturdy swan]

Oh, hm then where is it 😭

[sturdy swan]

@gloomy shell does top page slot two not mean this?

How can I report a bot that is using stolen code but got approved

[floral pagoda]

Feel free to hit the 'Report' button on the corresponding bot page

[sturdy swan]

Done

[sturdy swan]

Uhh

[spare sable]

Bot is clearly here, but that link results in error 400

What I've tried:

• Adding the server manually through the website (same results)
• Checking here for possible solution (searched "error 400" for previous inquiries), also no help.
• Giving bot administrator privelages via a separate role

I'd send a screenshot of the error but I'm sure many are familiar

[long ferry]

Are you using an account that has ownership of the server?

The user having Administrator is not enough

[spare sable]

We had tried that as well, however I’ll try it again

[long ferry]

What's the server id

[sturdy swan]

@long ferry could u help me with this

[spare sable]

1141936545385938984

[long ferry]

The second slot there yes

[sturdy swan]

Well I was the highest bidder and it ended and supposedly was supposed to air 7 hours ago

It’s not there tho

Proof^^

[long ferry]

#auctions-support and wait for someone who can help

[long ferry]

Have the server owner try editing through https://top.gg/servers/1141936545385938984/edit

[spare sable]

Gotcha, thank you!

[sturdy swan]

Alr

[quiet verge]

-upti

-upti

-upto

Bro

[grand prism]

It's obvious that non-staff members can't use these commands

[cyan palm]

-upto here

[wild stone]

@quiet verge

When will my bot be reviewed?

Currently our average bot reviewal time is a few days or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[opal trout]

How i can do like this

[long ferry]

That's no longer a thing, that was when you could add other owners to a bot/server

Use teams instead

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[opal trout]

but i want to do like this :\

[grand prism]

You can't

[long ferry]

It no longer exists

[vocal bramble]

Pls Confirm my bot @Moderator

[light rain]

-upto

[wild stone]

@vocal bramble

When will my bot be reviewed?

Currently our average bot reviewal time is a few days or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[dusky shoal]

hello! I have this error when voting for a bot on top.gg

can someone help me to solve this problem?

[gloomy shell]

please use another browser to vote

[dusky shoal]

which?

[gloomy shell]

Any one other than the one where you get the error? such as Mozilla Firefox, Google Chrome, or Microsoft Edge

[dusky shoal]

Google Chrome.

i'm android

[slim zephyr]

is there any way to get a vote reminder in bot?

or should we just make our own using db?

[dreamy abyss]

You would need to configure your own voting reminder system :)
Nothing we send webhooks for out of the box unfortunatly

[slim zephyr]

ah np

[dreamy abyss]

We have a node.js package that could help you get started tho :)
https://github.com/top-gg/top.gg-voting-node-sdk

[slim zephyr]

oh

will check it out

[dreamy abyss]

If you need any further help with with the voting API feel free to ask in #topgg-api

[slim zephyr]

damn that package is a game changer

thx alot i think i can work with it

[dusky shoal]

how do you get these badges?

[wild stone]

@dusky shoal

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[viscid birch]

when is reply on reviews comming back?

[gloomy shell]

We do not have an ETA

[verbal fossil]

Hello.

I need support

So

I want to promote my Server, because I received email of verify

But when I click to verify

Is coming again

That page

After the verify on gmail

So

Can help me someone

@gloomy shell

[gloomy shell]

I'll answer in your auctions ticket.

[verbal fossil]

Ok.

[dusky shoal]

@gloomy shell I was able to vote thank you very much

[gloomy shell]

[cobalt nimbus]

How i can add the image of my bot in top.gg?

[placid anvil]

I'm trying to update my server categories + description and the changes won't save. Oh and my server photo also won't load either.

It will show up correctly when I click "preview server" but not after I've saved and go to the server page

[vagrant wigeon]

try hitting the refresh data button on your top.gg page

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[cobalt nimbus]

Thanks you <3

[vagrant wigeon]

does the above work for you also?

[placid anvil]

I was just about to try that but I don't have it on my server page

[vagrant wigeon]

oh whoops its a server

[placid anvil]

Yeah lol

[vagrant wigeon]

it doesnt show any recent changes to your server in logs, did you definitely save the description changes?

[placid anvil]

I pressed save changes probably 10 times lol. Closed browser, tried again. Nothing

[vagrant wigeon]

hmm weird, could you try using a different browser? editing servers seems to work for me at the moment

[placid anvil]

I just tried on another browser, still didn't work

[vagrant wigeon]

I just tried to edit it myself and it would not edit as the server invite was wrong. I just regenerated an invite link for you though so editing should work now!

let me know if you still come to any issues though

[placid anvil]

Yay! Thank you 🙂 It fixed it

Actually one last thing @vagrant wigeon ...in the search it's still showing the old server categories and no server photo. Does that take time to update or? Nevermind it just updated. Thank you again

[vagrant wigeon]

no worries!

[gaunt magnet]

Hey everyone, I'm thinking of putting my server on top.gg but when I click on ''add'' and then ''discord server'' it shows 0 of my servers.
So how to add it?

[long ferry]

Press refresh servers, then logout and back in

[gaunt magnet]

I already got it, I'm stupid. I didn't add the bot 😛

[quiet verge]

Top.gg css ruining iframes. The colour was white however now top.gg made it black.

[stoic socket]

thats not top.ggs issue

you need to set a white background on the website, it would also happen for any user with a darkmode device

#development can help since its HTML related

[ocean dew]

Site down?

Oop

[supple mica]

Reported internally, thanks

[ocean dew]

All good

[rigid frost]

I cannot vote

[floral pagoda]

@rigid frost

[rigid frost]

Alr thanks

[sturdy swan]

Site down ?

[floral pagoda]

Read above

[river moss]

Site down

[floral pagoda]

Read above, thanks

[pine sapphire]

Site down

Jk

[hasty iris]

Read above where? I'm not "down" but confused

[manic badge]

@long ferry

@gloomy shell

[gloomy shell]

handled

[vapid tinsel]

oh my

[crude ocean]

I have been ghost pinged

[quiet verge]

It is. Top.gg or something else is just changing it to black.

[stoic socket]

It’s because you did not set a background on the website for that section. Wait for a reply in #development and someone will help

[long ferry]

Then that's an account that does not have access to the listing

What URL are you on

Post it in here

[spare sable]

that was what occured when the owner of that server clicked that link

there's a total of 3 users on that server, and two are me (one is my alt)

[long ferry]

Manually added it now, ask them to access said page again

If that still does not work, then they're either entirely on the wrong page or aren't even using an account that's associated with the server at all

[urban zinc]

Is the edit page broken?

[light rain]

Known issue, no eta

[urban zinc]

Ahh okay

[north snow]

Hi, I have a question about editing the bot page. I'm doing something like this, can I do this or is this forbidden?

[light rain]

-upto

[wild stone]

@north snow

When will my bot be reviewed?

Currently our average bot reviewal time is a few days or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[north snow]

So, does that mean I can edit the entire page with custom CSS? Thanks.

[grand prism]

As long as it does not interfere with the css of top.gg itself and ads

[north snow]

Thanks.

[grand prism]

Also watch out for any "blinking effects"

[sturdy swan]

Why i cant find my discord when i search it?

[primal obsidian]

How to i change by bot avatar on the site?

Its not changing for a week after i changed my bot avatar in dev portal

Ping on reply, thx

[grand prism]

Click "refresh data", then "edit" and "save"

[primal obsidian]

Where exactly would that be?

[grand prism]

On the main page of your bot

[primal obsidian]

I cant seem to find refresh

I have edited it a couple of times the past few days

[grand prism]

You mean a bot named Elysia right?

[primal obsidian]

Yes

[grand prism]

It looks like everything is right

[sturdy swan]

@quasi yoke

[long ferry]

-refreshdata

[wild stone]

@primal obsidian

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[primal obsidian]

Ah i see

[primal obsidian]

Refreshed, nothing changed

[long ferry]

Not seeing any edits from you

Read the embed above again

[void meadow]

I can't update the background image.

[long ferry]

Known issue, no ETA

[sturdy swan]

Hey, how can i contact ceo/mod of server? On behalf of TOKEN2049

[light rain]

Just dm a mod, no need to ask

[prime kayak]

How can I contact support if someone leaves a bad review with no explanation?

[light rain]

Dm a mod or wait for a mod here, that is an invalid review

[prime kayak]

Alright thank you. I'll try to wait here if no mod replies i'll try to contact one.

[light rain]

I would suggest to send the server/bot id to make it eazyer

[prime kayak]

Good idea, thanks.