support

[light rain]

You can just find a mod that has green online status

[lethal bolt]

🙋🏻‍♂️

[lone gate]

Hi I hope this is the right place to ask: How can I respond to feedback given to my discord bot on the top.gg website? I saw other people did it.

[alpine night]

I have a web hook (or trying)

[boreal surge]

There is a function by type: if the bot was checked, did it write to you in private messages?

[long ferry]

There's an issue with that so it's currently disabled

[long ferry]

?

[boreal surge]

I have a discord bot on the check, can I make it so that you would receive a pm about the fact that the check passed?

[long ferry]

-notified

[wild stone]

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[ember hill]

Guys people are voting to my bot but no vote notificatiom comes and it doesnt count the votes and the one that vote cannot vote again

[long ferry]

Showing the vote count might take a bit due to catching

The notifications one not sure what you're referring to with that

[ember hill]

Owh I asked though there are similar issues in github issues oage too I can send them to you if you want so

[long ferry]

That's not an issue, it is caching

That is how caching works

[ember hill]

Ok thank you I hope you have a nice day. 👋

[boreal surge]

-notified

[long ferry]

Staff only

-notified

[wild stone]

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[supple mica]

?

[slender heron]

@supple mica ??

[supple mica]

???

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[supple mica]

[atomic nest]

how many features / commands does my bot need to be submitted?

[supple mica]

You need atleast 1 working feature to be listed on the site.

No requirement on command numbers

[atomic nest]

ok

ty

[low fossil]

?

[grand prism]

Are you not supposed to ask this question on #development ?

[supple mica]

☝️

[tender birch]

Do we still do the same thing?

[long ferry]

Yes

[tender birch]

do i dm them or ?

[long ferry]

Yes

[tender birch]

Sent you a dm.

[sturdy swan]

I wanna make a ticket

For some help

Anyone here??

@long ferry

Hyy

[long ferry]

An not available

[long ferry]

For what

[sturdy swan]

@long ferry do delete a server on top.gg

My id got termed and i can't remove the server

Can u remove it?

[long ferry]

theres not really a way to prove you own the server, so there isnt really anything to do there

we would remove it if the server was deleted or the invite cant be regenerated

[sturdy swan]

<@&817055174613794826> DM advertising report- 141431182792458241 (@nova plinth)

[long ferry]

-b 270173383726071819 trying to frame bot devs

[wild stone]

nerveous#0 was successfully banned.

[long ferry]

also makes sense how they just joined

sure

[shell inlet]

they think they're smart

[long ferry]

them rn

anyways enough support mod shitposting

[sturdy swan]

<@&817055174613794826> I think a bot dev got compromised

THe id is @nova plinth

I got a suspicious dm

[shell inlet]

stop pinging and faking it

if you got real proof show it with screenshot

[long ferry]

-b 607917152741359618

[wild stone]

banno#0 was successfully banned.

[long ferry]

not even gonna bother

[outer copper]

hey would it be possible to delete a bot's page and make a new one? would the new bot get flagged for some reason

[long ferry]

deleting and resubmitting the same bot would not be fine

since that could be considered trending abuse

[outer copper]

gotcha

[long ferry]

if you're referring to deleting an old bot and re-submitting a entirely new one, thats fine

[outer copper]

it's the same name but everything about it is different

[long ferry]

so it is still a new bot (such as a new bot id)?

[outer copper]

yeah it's the same app

[long ferry]

yeah not really fine then

[outer copper]

ok

the transfer team button isn't working is why i ask lol

[long ferry]

Yeah transferring teams is not possible at the moment, if thats why you're trying to delete the bot and re-submit it then thats fine go ahead

[outer copper]

ty :D

[steady locust]

good evening, i request you amazing discord workers out there to remove my bot from top.gg as i messed up with the bot’ badly. i will be adding a new one soon. thank you!

[stoic socket]

Click Login then the “Delete Bot” button

[steady locust]

ohh thank you

[sturdy swan]

hey! I haven't recieved a response from the bot reviwer which falsely declined my bot?

[shell inlet]

heyy can you dm them once again if it's been more than 24-48 hours?

[sturdy swan]

it has

been like weeks sir

weeks

6/10/2023 7:03 PM

[long ferry]

Then feel free to give them another heads up

[sturdy swan]

okay thanks

[sturdy swan]

hey alright

#support message

thanks for the reply to message above ^ 😉

you said it seemed fine and yh, just fixing some code issues

i'll dm fellin once everythin looks fine

thanks both of you for replying insantly!

[long ferry]

Fellintron was not the one to decline your bot

[sturdy swan]

yes i know

Shashank declined it

but like i asked him in here and he still hasn't replied 😭

so is it alr if i just contact another bot reviwer or do i have to manually re-add it to the site?

[shell inlet]

we're telling you to "dm" them again

not pinging here

[sturdy swan]

oh ok

ohhh i thought you meant dm me, i didn't see the "them" mb

[sturdy swan]

lul pls delete it manually

@fluid birch hello

[fluid birch]

At work cannot handle that for you rn unfortunately

[long ferry]

Unless what I said above applies, can't really do much

[sturdy swan]

K as u said

it can't join

we can't join server

so delete now

@long ferry

[fluid birch]

Be patient

[hasty flame]

Hey there. I recently switched from disboard to top gg and i'm not exactly sure what are the differences between the 2. Could someone tell me the main differences please

[shrewd stone]

Why not do both

On disboard you bump, on top.gg you vote

[hasty flame]

I do but disboard is getting worse each month. Now they need my server to be "approved" to post it on the site. On top of the site being always down

[hasty flame]

So the vote works the same as the bump ?

[shrewd stone]

No, votes get reset each month

But they don't do anything

It all gets sorted on user count

So if you don't have many users, top.gg will not do much for you realistically

[hasty flame]

Not that great for starting communities then, i see i see

[old verge]

@lone anvil can you review my bot please

[lone anvil]

Wait for your bot to get through the queue

[main current]

Tell me, does the language of the bot affect its addition?

[lethal bolt]

Hello, what you mean by addition?

Do you mean adding to the site?

If so, no. There is a queue that our Bot Reviewers are following.

[main current]

Yes, I'm talking about the language of the bot.

I want to know. Does the language affect the addition to the site?

[lethal bolt]

Nope it doesn’t

[sturdy swan]

@long ferry dms

[supple mica]

Be patient and give them up to 24 hours to respond please

He always replies

[main current]

And how long to wait when to check the bot?

[cobalt sleet]

-upto

[wild stone]

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[main current]

Thank you

[mighty marsh]

I can't verify

I cleared the websites cookies and data too

[long ferry]

Can you elaborate can't verify?

[idle root]

hi the site shows only png and jpg images can be used but the image i have https://i.imgur.com/kaCiL7n.png is a png image

im not able to add it as a banner

[gloomy shell]

We have a currently known issue where users are not able to update their banners. We do not have an ETA of when this will be resolved

tldr its an us issue, not a you issue

[idle root]

oh okay

[sage oak]

Hello..Can delete My nickname? plzz👀

[dreamy abyss]

Done ;)

[sage oak]

thx.<3

[ionic umbra]

i dont know why it doing it

[long ferry]

-cloudflare

[wild stone]

I'm stuck on the Cloudflare loading screen

We recently made some changes to our Cloudflare setup which may result in you having difficulty accessing all or part of our services.

Luckily there's a simple fix! Please try the following:
Clear your browser's cache and cookies.
Close out of your browser entirely and try again.

If this still doesn't solve your issue: You can try the solution offered in this Cloudflare forum post.

[ionic umbra]

it still doing it

[long ferry]

Read the message above

[ionic umbra]

it still doing it

[long ferry]

Fully read this message

[storm verge]

How to remove server / bot from top gg website?

@long ferry sorry for ping

[lethal bolt]

Hello! 👋🏿 There must be a Delete button at the page

[storm verge]

Can't find

[lethal bolt]

It's at this part

The last option

[storm verge]

Delete option Didn't work

@lethal bolt

Done

[lethal bolt]

You have to type DELETE

[storm verge]

Work

[lethal bolt]

[storm verge]

@lethal bolt when i added again
How much day to approved?

@lethal bolt how to delete team?

[lethal bolt]

Around 1-2 weeks

[lethal bolt]

Are you the owner of the team?

[carmine gull]

Oof, where did my Bot Developer role go 😥

[lethal bolt]

There must be an issue I’m giving you manually

Done

[carmine gull]

Thank you! 🙂

[sturdy swan]

how to use vote credits ?

[lethal bolt]

-credits

[wild stone]

@sturdy swan

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote)

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?

• When you pay for your winning bid, you can "Pay with Credits".
• If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[mighty basalt]

Hello! I’ve changed bots recently but the bot name stays the same but the application ID and stuff like that blabla is now gone i wanted to know how i can make my top.gg page into my new bot? (The name stays the same and all the commands and bots function)

[shrewd stone]

The same way you added your old bot

[mighty basalt]

No

My bot is already on top.gg

Just i changed bots cause of discord issues

[shrewd stone]

So it's not on top.gg

A different application ID means a different bot

So delete the old bot, add the new one

[mighty basalt]

why?

i see u can replace the bot invite

do i replace it with the new one

[shrewd stone]

You have two bots with the same functionality right

That means you still have two bots

Add the bot that is active, delete the one that isn't

[mighty basalt]

Yes

But one doesn’t work and i want to swap the old one with the new application ID

[shrewd stone]

You can't

So delete the old bot, add the new bot

[shrewd stone]

No

[long ferry]

this isnt allowed either

if you have a new bot, you need to delete the previous one and submit the new one

[mighty basalt]

alr

[amber wedge]

After creating a bot page. Is it quite easy to edit the description? I plan to continue adding features to my bot.

[grand prism]

Yes, just click "edit" and "save"

That's all

[amber wedge]

👍

[hardy crag]

Hello I have Bot live on Topgg Website. Because of some accident I lost the discord account of that bot. So can you remove that bot from the website?

[long ferry]

Are you able to prove you own the bot? Such ad by doing an eval on the bot

[hardy crag]

This is the message link when my bot was verified #logs message

Bot name MAD-ONE

[hardy crag]

Is That Enough?

[grand prism]

Not really

Everyone can type something like this

[hardy crag]

What Should I show then?

[grand prism]

"Such ad by doing an eval on the bot"

You need to do something with the bot

Like changing bot status

[long ferry]

You can reach out to a mod who's available

[light saddle]

Hello ! I've change my bot's logo. So how I can change it on the website of top.gg ?

[long ferry]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[hardy crag]

I have changed the bots status to remove me. is that okay?

now can you remove this bot?

this is id for that bot 980869467556970586

[light saddle]

thank you but its already do, the logo dont change

[supple mica]

Did you follow the steps, and click edit too? There's no logs of you editing your bot.

[supple mica]

contact an available moderator as per his message please

[hardy crag]

who is available mod right now

[hardy crag]

oky

@fluid birch sir can you help me?

[supple mica]

Dm them

Don't randomly ping

Feel free to dm me and I'll look into it

[hardy crag]

sorry !

[light saddle]

oh no sorry its good, thank you !

[supple mica]

Make sure you read the messages fully

[light saddle]

yeah i'm stupid 😂

[supple mica]

[light saddle]

yet thank you !

i've a another question (sorry), how we do a beautiful page like this plz. we can put html css on topgg ?

[supple mica]

Absolutely, you can use html/css and markdown 🙂

[light saddle]

okayyy thank you !

[mystic rain]

It keeps saying you have already voted on the web but while bot karuta told me I haven't voted yet

[long ferry]

try again later, karuta might have a different time stored than what top.gg has

[mystic rain]

Okay, tysm

[storm verge]

Yeap

[glacial trout]

I have a bot on top.gg and it had around 59 votes, but now it has only 2 votes

[ocean vine]

votes reset every month

[glacial trout]

Am not seeing other Bot's vote getting reset

[ocean vine]

then look more closely

[gloomy shell]

They "reset" once a bot receives a new vote, so for the first few days it does look a little funky

[glacial trout]

Ok

[lethal bolt]

-team

[wild stone]

@storm verge

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it: Teams Overview

[lethal bolt]

This link has all the things that you need to know.

Scroll down a bit then you'll see it

[sturdy swan]

Gh

[hardy lion]

here is proof that the representatives of bot 1100424685272961135 are "hiring" people to mass leave bad reviews on my bot 1028956609382199346.

I was wondering if there was any action you could take to either reprimand them or remove the reviews they made.

Thankyou

[zinc oracle]

hey, I can look into this for you

Dm me please ^-^

[main current]

Where exactly does the bot require administrator privileges?

[long ferry]

are you referring to a bot that was declined?

[main current]

Yes

[mental egret]

maybe your invite URL has it requesting administrator privileges

[long ferry]

nah thats fine

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[mental egret]

here the location: #mod-logs message

[light saddle]

can you help me please ?

[long ferry]

the preview feature only shows the last saved changes

press save on your edit page, then preview

that should work

[light saddle]

is not in preview

i've save and after go in my page

*on

[grand prism]

For the css to work, you need to put it in the <style> html tag

[long ferry]

then your css is invalid yeah

[light saddle]

already do

[long ferry]

you cant just put in a whole html page into it

only include the style tag and what you want shown there

no need for html, body etc

[zinc oracle]

Since the top.gg page itself already has html/body

[light saddle]

i dont understand

[long ferry]

You're including a full html file

[light saddle]

yeah

[long ferry]

<html>
<body>
yourstuff
</body>
</html>

this is not needed

only have
<style>
yourstylestuff
</style>
...

[light saddle]

ok but the text ?

[long ferry]

so for example

<style>
h1 {
  color: green;
}
</style>
<div class="content">
everything your text here
</div>

Yes

remove the body one though

<body>

[light saddle]

ok

https://tenor.com/view/rotating-skull-gif-24524852

[zinc oracle]

the big issue with some of these is you're editing the css for the whole page.

so every div on the entire page is 450px wide.

[light saddle]

so i cant put my page ?

[zinc oracle]

Youll want to be a bit more specific with the css, instead of selecting all divs/h2 unless you want to select them all

#development might be a bit more helpful for css specific stuff though

[long ferry]

thats an issue with your css yes

[light saddle]

oh its good, ive put a class with all. thank you !

[sturdy swan]

when i press add my server doesnt show up

[sand sphinx]

hello i want to know why my nickname is hoist
what i do and proof or reason of this please explain

[grand prism]

You probably had some dots and exclamation marks at the beginning of your nickname, which made you appear at the top of the user list

[lethal bolt]

Changed your nickname to original one. We changed it in the past because of the reason above.

[sand sphinx]

okk thanks

[sturdy swan]

Uygulama hatası: istemci tarafında bir istisna oluştu (daha fazla bilgi için tarayıcı konsoluna bakın) .

[lethal bolt]

Selam, nasil yardimci olabilirim?

[austere jolt]

How can fix this

I want to clear the webhook url but it saying invalid url on saving

[long ferry]

just have something like https://example.com in there

[austere jolt]

Ok

[sleek bane]

Can I use the credits I got from server votes to buy ads for my bot?

[ashen wadi]

Hello,

I wanted to report the user who keeps sending me & other people slightly weird urls.

I blocked him but he comes back with the same accounts to bother us.

Here is his id : 970423203891666954

Thanks a lot

[sturdy swan]

how do i add my server?

[flat dome]

@gloomy shell

sir without any reason my bot is declared as a clone and i have legit proof to prove that my bot is not clone

[shrewd stone]

Lmao

[flat dome]

@long ferry

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[honest nimbus]

How to delete a bot of Top.GG

[grand prism]

There should be a "delete" button on your bot's page on the right

You can also add /delete to the end of the link to your bot's page

[finite prism]

Hello, i need help. I cant vote, the page wont load. I cant even pull up the website on chrome, it doesnt load in.

[long ferry]

open top.gg from your browser directly, not by clicking a link on discord

[finite prism]

I did that as well, it doesnt load in

[long ferry]

-cloudflare

[wild stone]

I'm stuck on the Cloudflare loading screen

We recently made some changes to our Cloudflare setup which may result in you having difficulty accessing all or part of our services.

Luckily there's a simple fix! Please try the following:
Clear your browser's cache and cookies.
Close out of your browser entirely and try again.

If this still doesn't solve your issue: You can try the solution offered in this Cloudflare forum post.

[finite prism]

Stays like this

[finite prism]

Thanks 🫂

[patent needle]

//related to new nicknames on discord.
Hey Staff, that's not much important but for Social could you please do something like:
after log in check if discord user's tag contains #0, if so, use @username but if not, then user#tag?

[long ferry]

yeah thats known

likely wont be fixed for a while, since it doesnt affect anything usable

its annoying but yeah

[ember hill]

guys I am wondering how can this thing be a thing

in two diffrent pages the votes are diffrent

my mind just blew up

[honest nimbus]

it take time to update

[ember hill]

dont they use the same database

[honest nimbus]

what

still

it takes little bit of time

to update on website

[ember hill]

dont the two value comes from the same database I asked

[ember hill]

yeah might be

but it is a bit unstable I guess

[honest nimbus]

yeah

[long ferry]

thats called caching

[honest nimbus]

Yeah we know

[ember hill]

but in caching the data must not change so much and it needs to be refreshed continuously

[long ferry]

yes, thats how caching works

both the search results and your bot page itself are cached

which does not mean both have the same state

either way it should update itself to the correct amount later on

[ember hill]

but, there are thousands of bots that are being voted and in caching that can cause a big problem

[long ferry]

Other way around, having thousand of bots not being cached and directly shown what is on the database, that will cause a big problem

that is

the purpose of caching

[marble wedge]

with friend. They didn't approve because my bot has uptime commands, but other uptime bots have the same commands, I don't understand why they didn't approve mine 😄

It says you got it from a github project, it's authoritative xd

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[long ferry]

reach out to the user who reviewed it

[marble wedge]

I reached but blocked

😄

[long ferry]

If you're referring to the user you have decided to continuously spam, then yes

[marble wedge]

I'm sorry to that person, but I'm sorry I got a little kicked out for getting rejected for such a ridiculous reason.

@long ferry I threw my bot at top.gg again, I would appreciate it if you could take a look at it when you have a free time. 🙂

[long ferry]

-upto

[wild stone]

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[cursive magnet]

Hi, the Discord server that I own (and yes, I'm the owner of the server on this account) doesn't appear in the server list when I'm trying to add it.

[long ferry]

press the refresh icon, logout and back in

[cursive magnet]

Thanks.

[sturdy swan]

whats with bots not being listed based on vote count? last month it was ordered from highest to lowest, but now it looks all over the place. is it just me?

im sorting by top as well

[subtle rover]

same here - i think it might be something to do with the beginning of the month, everything is really wonky

[sturdy swan]

hey, my server got locked from top.gg

@cyan palm

this was the person who locked my server

cagataypalaz

i dont get what TOS i broke?

[cyan palm]

Hi

Let me check and DM you about it

[sturdy swan]

alright, thanks.

[maiden gyro]

hi! how can I add a welcome bot?

[long ferry]

-how2search

[wild stone]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[long ferry]

-invitebot

[wild stone]

Inviting a Bot to Your Server

It seems like you want to invite a bot to your server! In order to invite a bot to your server, press the "Invite this bot" button on the bot page. It should then redirect you to Discord's authorization page where you can select the server you want to add it to.

Click "Authorize" and the bot should be added to your server. If it says any red text such as for example This bot is private or This bot has been flagged by Discord [...], then we cannot help you. Please reach out to the bot developer for these issues by going to their support server.

[shrewd stone]

Why are bots that have been offline for years not deleted?

[atomic nest]

You have to report them I guess

[shrewd stone]

It wouldn't be a valid reason for a report

[grand prism]

Bots that have been offline for years are not removed from top.gg, only those that have been deleted

[long ferry]

Yeah we don't moderate offline bots

[ember hill]

guys the 6 lovered down to 2 how is this possible it is the same page it was 6 and it is now 2 dont say me it is caching in caching it cannot lover itself down

[long ferry]

Still catching

[ember hill]

but in the same page it was 6 now it is 2 how is this caching

[long ferry]

whats the bot id

[ember hill]

710794909950541846

[ember hill]

bdw it was showing 6 and now when I look to the analitics it shows 5 total

I am lost

[long ferry]

per api, which should generally not be affected by caching has a total vote count of 8
per website directly on your bot page, which is cached, meaning that the stats shown there are NOT uptodate likely, has 2

[ember hill]

thx but I really think topgg should not use caching it is making the website very confusiing for the devs and the visitor themselves

[long ferry]

you're still not understanding the reason of caching

but if you think so, sure

[ember hill]

if you have time could you please teach the reason

[long ferry]

https://www.fortinet.com/resources/cyberglossary/what-is-caching#:~:text=Caching data is important because,images have previously been downloaded.

[ember hill]

isnt mysql or sqlite3 that fast too

[long ferry]

bruh

[spring dragon]

Is there anyone I can talk to about bots being reviewed?

[long ferry]

Sure

Feel free to reach out to me

[spring dragon]

In dms or?

[long ferry]

Sure

[sand jewel]

Hey

How can I change my bot's name on top.gg

I changed it on discord dev portal but it isn't changed on top.gg

What to do

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[shrewd stone]

Am I allowed to have a /vote command that links to other bot listing sites my bot is on?

[long ferry]

Yup on your bot itself, listing other competitors is fine

Just not on the bot page itself (directly linking ot it, mentioning it, having it within an iframe)

[shrewd stone]

Thank you. Just one more question. Will it be considered a privacy breach if I publically log errors in my support server? Example

@{owner_of_server} | Couldn't post in your server, reason: no permissions

Or

@{owner_of_server} | Couldn't post in your server ({serverID}), reason: no permissions

[long ferry]

I'd consider that fine yeah, might wanna have that in your privacy policy too though

[shrewd stone]

Thank you

[earnest falcon]

Hey where can I speak to Mods privately

[supple mica]

In dms, feel free to reach out

[supple mica]

You can try on another browser, however iirc it's advised to not use voting reminders right now.

[stone hare]

help pls

I can't vote because the page gives me an error

[thick ivy]

Try another browser

[sand jewel]

Where do I get my top.gg API key ?

[cerulean ember]

Go to bot page then tap on edit and then under “webhook”

[sand jewel]

Ohk ty

Sunil!

Indiannnnnnnnn

[celest quartz]

How can i change the bot name in top.gg? My bot name is officially changed by discord but on top.gg it's the old one

[fluid rapids]

One message removed from a suspended account.

[lethal bolt]

-refreshdata

[wild stone]

@celest quartz

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[lethal bolt]

[supple mica]

[celest quartz]

I am on the phone and can't fine this can you explain me in details?

[fluid rapids]

One message removed from a suspended account.

[lethal bolt]

You have to click the refresh data button

Scroll down a bit, then you should see it

[celest quartz]

Still can't find

[long ferry]

Info tav

tab

Then there

[celest quartz]

Bot info?

[long ferry]

On your bot page, the info section

There should be a tab called info

[toxic flicker]

@fluid birch hello

I need to remove my bot from top.gg, how can i do it?

[ocean vine]

this might work

[toxic flicker]

ok i'll check

[empty cipher]

help me i updated bot avatar now it doesn't work

sijbvofklu

wavKIWEJ

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[dark loom]

Hello. My problem is dealing with the topp website. I have been blocked for some reason. I Can no longer vote if this isn’t the proper space for this problem I do apologize.

[long ferry]

nothing to do there, that was likely a decision by cloudflare

try again in a day

[thin stream]

Hello # are you there?

[long ferry]

yes i am here

can you help me?

-b 943787433047261226 likely support desk scam

[wild stone]

Solidify#9295 was successfully banned.

[sturdy swan]

i wanna add my server but it dont show my server on website

@long ferry help

[long ferry]

press refresh servers on that list, then logout and back in

[sturdy swan]

how do i bump my server

i voted it on site but its stilol showing on tag i mentioned it in

[long ferry]

theres no bump feature on top.gg

only voting

[sturdy swan]

i voted it on site but its still not showing on tag i mentioned it in

[long ferry]

showing on search/tags may take up to a week to index

[sturdy swan]

so no ppl will join my server for week coz theyb wont see it for week

[long ferry]

if you have added your server to top.gg, people can visit your server page

but for it to show up in search, it may take up to that time mentioned

[sturdy swan]

how can they visit if they top gg wont show my server in tag for week

they wont see my server for week

[long ferry]

you can share your server page link

while it is being indexed in search

[sturdy swan]

no without inviting

so strangers wont join my server for week coz they wont be able to see my page for week

[long ferry]

they can visit your server page, it just wont be searchable until then

[sturdy swan]

without me telling them name

only tag

they wont see it right coz i wont tell my server name

and u said it take week after ur server gets searchable by tag

@long ferry

[lethal bolt]

Aurel gave you all the informations about the situation please stop asking same things over and over.

[whole salmon]

Hello, my bot application was declined and I have already messaged the reviewer but they haven't responded in ~18 hours. How long should I wait before asking for more help?

[cerulean ember]

Wait at least 48h

Also you can just drop one more message in case if they missed it

[shrewd stone]

It sorts on member count, voting is useless

[grand prism]

Not really, thanks to the votes you can claim credits that can then be spent on ads

At least for servers

[shrewd stone]

I suppose that's true

Still would have been nice for smaller servers if votes did anything for sorting

[cursive siren]

Hi, I can't edit my profile on the website, what can I do ?

[lethal bolt]

Hello, It's probably because of the banner.

We have some issues going on with the banner thing at the site.

[cursive siren]

it's good my connection just died x) and thanks ^^

[lethal bolt]

Still no ETA, but sure we will let you know once we solved it.

oh alright then

[regal dock]

thats not my bot name

[long ferry]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[half kettle]

A suggestion, please consider randomizing the end time of your Ad auctions. Right now, the end time is always 3am for me so naturally, my bids were outbid by those who are awake in their daytime.

[wild stone]

Please leave feedback on our official feedback page!

You can read here for more information on how to make a suggestion or provide feedback and access our feedback page directly at https://feedback.top.gg.

[peak mantle]

hey how do i know if my submission was correct or not?

like how do i confirm that u guys got my submission

because i cant able to find in #logs

[supple mica]

There doesn't seem to be any logs of you submitting any bots just yet.

But when you do submit it, and it goes through manual approval you will be notified of the outcome

[wild stone]

@peak mantle

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[peak mantle]

it was like 3 hours ago i submitted

named "Axiom"

[peak mantle]

yeah i read the article

[supple mica]

Unfortunately I can't find any bot with that name in the approval queue.

Would you mind going through the process and making sure it goes through?

[peak mantle]

mb, i made a typo, Could you recheck? sorry for the disturbance

[supple mica]

I still don't see any bots

Can I ask where you're submitting this?

[peak mantle]

top.gg?

[supple mica]

I don't think the submission went through fully in that case as I can't find anything

You should be pinged in #logs when you submit

[peak mantle]

ah f

i will make one more again then

i thought we dont get submission ping

thats why i waited 3 hours

[supple mica]

Pinged on submission and any subsequent edits after that 🙂

[peak mantle]

but then i saw #logs and saw they are getting pinged

lol

[supple mica]

[peak mantle]

hey @supple mica could you help me

whenever i click submit bot it again redirects to me "bot details" aka 2nd step

[cerulean ember]

Hey can you clear cache and try again? Or maybe try different browser

[peak mantle]

chrome wont work?

lemme try clearing it

[supple mica]

You should try relogging too if that doesn't work.

[peak mantle]

same thing happened both of the times

[supple mica]

Can sometimes get stuck, but relogging has fixed for most

[peak mantle]

let me try relogging.

[cerulean ember]

[peak mantle]

it isnlt logging me out 💀

[supple mica]

Accessing https://top.gg/logout wouldn't help, would it?

[peak mantle]

when i clicked logout it redirected to the index page but still showed i was logged in after manual reload it logged me out

[supple mica]

Good news is

Sounds like you're cached in that case

this should solve all your problems

[wild stone]

How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari on iOS or Safari on MacOS
Instructions on Opera
Instructions on Brave

If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

[peak mantle]

for the 3rd time it didnt work

let me clear cache

@supple mica thats a f

didnt work for the 4th time

even after clearing cache

[peak mantle]

ok, this time i cleared all cookies, cached, datas and still same problem

iam so unlucky guy

[lethal bolt]

You have tried with different browser but can you try with another one too

[peak mantle]

Alright

let me try from mobile ig?

getting annoyed now lol, not even working with opera gx

@supple mica sorry for pinging

[sturdy swan]

To add my bot on top.gg, it has to be verified by discord?

[peak mantle]

no

[lavish gyro]

What does top.gg Premium give?

[zinc oracle]

https://top.gg/subscribe

[supple mica]

Top.gg is known for not working with Opera gx, and has intermittent issues with Brave.

Try Windows Edge

[peak mantle]

lemme just use mobile browser then

vivo browser will work?

[supple mica]

no idea what a vivo is im ngl

give it a shot

[peak mantle]

vivo is a mobile brand lol

[sturdy swan]

I tried to make a bot but it said it wasn’t active - I’m stupid and I’ve never made one so idk how this all works lol

how can i find my bot's topggapi?

[shell inlet]

go to your bot's page -> click on edit -> click on webhook

[shell inlet]

-wrongserver

[wild stone]

@sturdy swan

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sturdy swan]

Oh my bad -

[still snow]

Hello, this issue is still stands, I hit disabled and it asks me to authorize, then the popup message is back saying I need to disable and it goes around forever since this was implemented

I reported it ages ago and today I went to vote again and it's the same still

[zinc oracle]

so, you've disabled your ad blocker?

[hidden plover]

Hi, I changed my bot profile picture in the discord developer portal but it doesn't update live on my bot page is there a way I can update it.

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[sturdy swan]

Is it possible to remove a review on my bot?

Someone that was in my server left a bad review because I banned them

[zinc oracle]

Hey, from the sounds of it that review may not break our guidelines.

Being banned from a server is a valid experience.

[brisk hare]

i can't keep my nose out of places it doesn't belong- but their bot has a review that claims that the bot is a server nuker. I assume that's the one? is that allowed?

[sturdy swan]

The review states that my bot nuked his server

Yeah that’s the one

And it’s very much not a server nuker lol

They were also banned for saying slurs (n word hard r).

[sturdy swan]

bruh

@shrewd stone why?

[fluid rapids]

One message removed from a suspended account.

One message removed from a suspended account.

[sturdy swan]

because they left a false review on my bot and i dont even know them?

im not causing drama. im just asking why

[fluid rapids]

One message removed from a suspended account.

[sturdy swan]

its not drama its just a question

[fluid rapids]

One message removed from a suspended account.

[sturdy swan]

bro

theyre leaving false reviews i didnt event do anything to them

[fluid rapids]

One message removed from a suspended account.

[sturdy swan]

ok

[fluid rapids]

One message removed from a suspended account.

[sturdy swan]

ok

[shrewd stone]

Lying someone is racist in hope their review gets removed, so low

[sturdy swan]

i wasnt even lying LOL

they said the n word in my server and i have 400+ members that can vouch

[shrewd stone]

I was in the chat when he got banned, didn't see anything racist from him. But inappropriate to discuss it here

[fluid rapids]

One message removed from a suspended account.

[shrewd stone]

The guy is black himself lmao

Anyway, I'll leave it here

[peak mantle]

Thanks Raymond, It was a browser problem indeed, worked with vivo browser xd

[sturdy swan]

oh so hes your friend tahts why youre leaving dumb reviews along with them. makes sense

it was against my server rules, you cant say slurs or youll get a ban, doesnt matter if theyre black or not

[shrewd stone]

Can you stop pinging me? Thanks

[sturdy swan]

@shrewd stone lol

[shrewd stone]

Mods?

[sturdy swan]

i dm'd yyou so we could talk in private but you wanted to respond here instead of there @shrewd stone

Help

[sturdy swan]

mods on ME? youre leaving false reviews on a server you were never in a bot you never used because your friend got banned for breaking my server rules?

[brisk hare]

i feel like this discussion is going to go absolutely nowhere

[shrewd stone]

Your false report of racism is low, now stop pinging me

[brisk hare]

but that's just a hunch

[sturdy swan]

it wasnt "false report" they literally said the n word hard r in my server hence why they were banned.

[brisk hare]

@vagrant wigeon sorry to bother you....

[brisk hare]

is it stuck here?

[sturdy swan]

Yes

[brisk hare]

i assume you've tried reloading, clearing cache+cookies, etc?

do you have some sort of ad-blocker?

[sturdy swan]

Yes

[sturdy swan]

No

@shrewd stone

so i just made it up back in may too

[shrewd stone]

Stop pinging me, inappropriate to discuss here. Plus you unbanned him after that

[fluid rapids]

One message removed from a suspended account.

[sturdy swan]

Now top.gg is crashing

[brisk hare]

Not sure who the right person to ping is... bit of a mess lol

[fluid rapids]

One message removed from a suspended account.

[sturdy swan]

yep

[brisk hare]

when reporting someone, you don't CC the person you're reporting.

[sturdy swan]

Wow, no one’s helping me

yep

[sturdy swan]

dmd but didnt respond btw

wanted to make it public as well so wasnt just me

[brisk hare]

They didn't need to be involved at all.

[fluid rapids]

One message removed from a suspended account.

[brisk hare]

Hmm... do you have a different browser installed?

[sturdy swan]

and why is that? they left false reviews on my things for what?

[sturdy swan]

I tried that it’s still does it

[brisk hare]

Because the whole point of having moderators is to have an additional perspective and someone to sort out disputes without causing arguments- and if you just bring an argument here, that becomes pointless.

[sturdy swan]

ok

[sturdy swan]

Same thing on a different browser

[brisk hare]

ugh.. are you on a tablet

[sturdy swan]

i get this everytime i log in too but it usually loads after a few seconds

[brisk hare]

is this webkit acting horrible

[sturdy swan]

looks like theyre on an ipad

[sturdy swan]

No, this is my first time

is the ipad the only thing you can use atm

[brisk hare]

Yes, I can see that, which is why i am asking.

[sturdy swan]

Yeah

[sturdy swan]

ok

[brisk hare]

So on iPads, using a different browser actually does very little for troubleshooting. Can you try to use a different WiFi network, or switch to cellular if possible?

[sturdy swan]

I don’t have Cellular Data on this iPad

My parents do not enable it

[brisk hare]

then can you try a different WiFi network?

[sturdy swan]

I am not near one ATM

Another Wi-Fi

[long ferry]

-cloudflare

[wild stone]

I'm stuck on the Cloudflare loading screen

We recently made some changes to our Cloudflare setup which may result in you having difficulty accessing all or part of our services.

Luckily there's a simple fix! Please try the following:
Clear your browser's cache and cookies.
Close out of your browser entirely and try again.

If this still doesn't solve your issue: You can try the solution offered in this Cloudflare forum post.

[hidden plover]

were do i go to get the api key for top.gg

[long ferry]

Check the pinned messages in #topgg-api

[hazy cliff]

Hey, is the development team aware of what seems to be a bug with the background images? The link (https://i.imgur.com/KQ8r5ch.jpeg) is most certainly a jpg and it worked before, but just randomly stopped working recently.

Here's my bot's link if you need: https://top.gg/bot/991832387015159911

[long ferry]

Known issue, no eta

[hazy cliff]

Okay. Thanks. Just wanted to report it if it wasn't known.

[sturdy swan]

can anything be done about this

[soft star]

damn

[long ferry]

Isn't for us to handle, keep drama out of here

[sturdy swan]

So they’re allowed to leave false reports on top gg??

[molten isle]

so i would imagine this is against your guys server rules

[long ferry]

Could you obtain a screenshot without the use of client mods?

[molten isle]

sure 1 sec

[molten isle]

i only use it because it looks cleaner but the ones i just sent is on a web browser

[long ferry]

Also possibly open the full message

[molten isle]

okay 1 min

[molten isle]

does this work or do i need to accept the DM

[still snow]

Yes and cleared captha and restarted like before when I reported

[still snow]

I'd remove my bot and server from top gg if they doesn't help as you have obvious evidence the reviews are fake and left with malicious intention without a real user experience

This is sick

Discord doesn't allow multiple accounts for a good reason, to keep accounts legit and accountable if they step out of the line

[sturdy swan]

i just hope the moderators in this server arent the ones that deal with tickets on the top gg website

my bots in the process of getting verified

so having dumb, fake reviews like that makes me real upset cause i worked really hard on it

[shrewd stone]

At least you faked a few positives ones now https://top.gg/bot/1108632887080792124

[grand prism]

-support incoming

[sturdy swan]

lol not fake theyre just people that actually use my bot

[shrewd stone]

Yes this really describes the user experience of a real user

azarwert whatever got banned for saying n****. dont mind their reviews lol!

[sturdy swan]

yea theyre in my server and was there

when it happened

weirdo

[shrewd stone]

9 5-star reviews in an hour, while getting no reviews in the days before

[shrewd stone]

Right after you leak someone offering you to do fake reviews

The chance for that to happen, so high

[sturdy swan]

uh huh

what are the chances my bot is reviewed after one day of submission? I have seen bots getting declined/approved the next day.

i think it depends how many people are avail to review them

[sturdy swan]

are you part of the team?

[grand prism]

No, he's not

<@&767389896133443625> take care of bots in queue

[sturdy swan]

nope

[sturdy swan]

is it allowed to ping them?

[grand prism]

You can't ping their role

It's unpingable

[sturdy swan]

but you just did

[visual chasm]

Doesn't get a notif ig

[grand prism]

Yeah, that's how it works. I mention their role to show who does review bots because people can pretend to be a moderator/reviewer so it's better to be careful

[supple mica]

☝️

[charred osprey]

How can I enable the display of the number of servers on the bot page?

[floral pagoda]

Use the API

#topgg-api / #development

[wild stone]

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[shrewd stone]

Are you allowed to delete your current bot, and re-add the same bot but with a different bot ID?

[floral pagoda]

Yes, that’s what you basically have to do if you want to get your new bot on the site

[supple mica]

A different Bot ID is a different bot application ^

[shrewd stone]

Yes exactly, it's a nice way to start over and get rid of prior negative reviews on your bot

[supple mica]

Ah, that you see is against our guidelines.

[shrewd stone]

I suppose you can't prove the intention of someone doing that, unless they admit it

[shrewd stone]

Well for me haha

I'm just asking for others

[supple mica]

Are the reviews falsified or guidelines violating?

Feel free to link me your bot and I'll check it out

[shrewd stone]

If I see someone delete their bot and right away submit the same bot under a different ID

And their old bot happened to have negative reviews

Is that enough proof

[supple mica]

It'd be something we need to look into further.

This all sounds very hypothetical

However, it wouldn't be allowed, no. So if you notice it happening, feel free to bring it to me, and I'll sort it out

[shrewd stone]

I like hypotheticals

[supple mica]

as do I

[brisk crown]

Where can I report user?

[stoic socket]

either here with screenshot + ID, or DM a moderator

[brisk crown]

989133798513971270

And he have send dozens of invite links.

@stoic socket

[stoic socket]

ok

a mod will handle it when they see this

[brisk crown]

You are just booster lol.

[stoic socket]

yes

[supple mica]

-b 989133798513971270 Dm adverts

[wild stone]

gamerx3375#0 was successfully banned.

[supple mica]

Thanks

[brisk crown]

👍

[cinder lark]

Is this an issue on my end?

Can’t use the website on both safari and chrome

[brisk crown]

Try again.

[cinder lark]

It’s just stuck on that screen

[cinder lark]

Tried a couple of times

[brisk crown]

Restart phone.

[supple mica]

-cloudflare

[wild stone]

I'm stuck on the Cloudflare loading screen

We recently made some changes to our Cloudflare setup which may result in you having difficulty accessing all or part of our services.

Luckily there's a simple fix! Please try the following:
Clear your browser's cache and cookies.
Close out of your browser entirely and try again.

If this still doesn't solve your issue: You can try the solution offered in this Cloudflare forum post.

[supple mica]

🙂

[cinder lark]

Thank you

Works now

[wind quest]

Great 🙂

[peak mantle]

feel like raymond most active mod here should get some promotion

[tulip pebble]

I enter the site, it says the connection is being checked, but it makes me wait too long.

[wild stone]

I'm stuck on the Cloudflare loading screen

We recently made some changes to our Cloudflare setup which may result in you having difficulty accessing all or part of our services.

Luckily there's a simple fix! Please try the following:
Clear your browser's cache and cookies.
Close out of your browser entirely and try again.

If this still doesn't solve your issue: You can try the solution offered in this Cloudflare forum post.

[sturdy swan]

Is and admin here or something?

[grand prism]

What do you mean?

There are moderators and community managers, not admins

[soft star]

1 question, how do you clear cache on safari on iPhone

[rigid bay]

Anyone else ever had an issue where the site says the bot was recently approved meanwhile its been months?

[grand prism]

That's normal

[rigid bay]

And how long does it take for it to get a pfp?

[grand prism]

You need to fetch it from discord with "refresh data" button

Then you need to click "edit" and "save"

[rigid bay]

Ah thanks

[tulip pebble]

It didn't work, is there any other solution?

[long ferry]

Reach out to cloudflare support

[tulip pebble]

Thank you

[balmy blaze]

I have an issue where a user cannot revise their review after it was posted I solved their issue but they were unable to move it off of one star

[cerulean ember]

ask them to dm any online mod here with page link and ss of review they wanted to get removed

[sturdy swan]

How do I remove my bot for topgg

@cerulean ember

Staff help

┬─┬ノ( º _ ºノ)

[cerulean ember]

do you have access to acc from which you submitted bot? if yes there will be option to delete bot on page itself

https://i.imgur.com/kPpREPc.png

[sturdy swan]

Mmm where are the tab at^

[sturdy swan]

Ya it do

I’m on it

@cerulean ember

[cerulean ember]

on bot page itself

[sturdy swan]

Got it thanks

[cerulean ember]

np

[peak mantle]

-cache

ah ..

sec

[peak mantle]

@soft star

[soft star]

ah

[soft star]

thank you btw

[peak mantle]

np :)

[knotty hamlet]

How's the 'Remind me' for voting works, im not getting notifications to vote again

Am i supposed to get an email or something?

[orchid fox]

whats this means

im trying to promote a bot in bot's slot

[cyan palm]

It uses browser notifications. Please make sure our website has the notification permissions, also #support message might help as well

[lethal bolt]

You should ask this in #auctions-support

[orchid fox]

oh sorry

[lethal bolt]

All good

[dapper torrent]

i tried voting on index, in bot it says i am cd off and i last voted y'day, but when i try to vote it says i already have voted for this

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sturdy swan]

What’s this

I can’t click on read this article

[long ferry]

clicking that seems to work on my end

goes to https://support.top.gg/support/solutions/articles/73000502501-how-the-bot-reviewal-process-works

[sturdy swan]

It’s not bot
It’s server

[long ferry]

servers dont need approval

refresh the page, it should disappear

[sturdy swan]

When I refresh
All my bio, catergory , etc of server disappeared

[long ferry]

ID?

have you also saved your changes

[sturdy swan]

Yep

Let me try one e again

[long ferry]

not seeing any submissions/saves made by your account

[sturdy swan]

So just wondering, Why does bots go off votes but servers go off membercount?

[gloomy shell]

Because when people are searching for servers, most of the time they want servers that are larger and servers that are larger are more in tune with what theyre searching for

we have a higher success rate of users searching > joining now with it sorted by membercount than we did when it was by votes

[tacit creek]

Hello, is it forbidden to change the background in top.gg, my friend showed me, I will remove it accordingly

[sturdy swan]

Interesting, How would smaller servers get more attention compared to the 300k Would have to scroll for a while to see them?

[gloomy shell]

n oits not

[gloomy shell]

yes, or people can change the filter to votes instead if they want to

[tacit creek]

thanks

[sturdy swan]

interesting, Other question how could i make the bot creates it own invite?

[tacit creek]

@gloomy shell Can I ask you something in private?

[gloomy shell]

the top.gg bot? justgive it perms to create invites and it will when you edit your server page

[gloomy shell]

sure feel free to dm me

[sturdy swan]

oh great, never saw that before lol

[tacit creek]

Do you have a chance to accept my friend request for 10 minutes?

[wild stone]

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[gloomy shell]

Mine are on

[tacit creek]

Even though I opened my DMs, it didn't work. I had a small question for you regarding backend recruitment. Do you know how long the recruitment process usually takes?

[gloomy shell]

I don't have an estimate, no.

[tacit creek]

ok thanks for your help

[reef stone]

I have a review to dispute. It was made a year ago by someone named "totantopf". The guy gave it 2 stars because he couldn't add the bot and when I went to his server to help him and let him know the thing was fixed, I instantly got banned for being Jewish (it was some sort of Nazi server). The user has since then been banned on discord. Is this review able to be removed?

[strange venture]

hello

[cyan palm]

Please DM an online moderator with your bot's top.gg link and a screenshot of the review

[peak mantle]

Using youtube as music is against TOS?

[long ferry]

Discord may decline your bots verification application because of it, but it won't affect approval on top.gg

As long as it follows our other guidelines

It is theoretically against tos but discord only enforces it on verification

[lunar oak]

How do I do the code for my card that I got in my controller?

[long ferry]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[lunar oak]

Look in general chat @long ferry

[burnt crystal]

Can we use custom CSS in long descriptions? More specifically, can we style content differently for light/dark mode? It seems the theme can be accessed with the CSS variable --chakra-ui-color-mode, or the html element's data-theme attr, is this allowed?

Searched through some other messages in this server and it seems it's allowed. However it seems the "preview" function doesn't display the long description for some reason?

[long ferry]

Preview shows the last changes

[stoic comet]

Why is my webhook not sending a test? How can I make this function work?

[plucky temple]

yo

any reason my server aint updating on the auctions, i tried to ask sum1 on email but they mfs is useless

[long ferry]

What do you mean with ain't updating

[cerulean ember]

It’s been time since we changed it, the only way to give someone edit permission is to add them in team and give them admin

[torpid wigeon]

How do you change the bots name on the listing?

[cyan palm]

Change it on discord developer portal and click refresh data button on your bot's top.gg page

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[torpid wigeon]

Thanks

[cyan palm]

my pleasure

[long ferry]

Currently not working, remove the background URL and it should

Yes

[subtle rover]

i'd love to be a bot reviewer for top.gg. is there any way to apply?

[fluid birch]

-apps

[wild stone]

@subtle rover

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information to apply!

[long ferry]

@bold oasis no ads please

Thanks

[worldly apex]

Hello 🙂

Was told to bring this here

[shrewd stone]

by who

[worldly apex]

I play Poketwo. I told them and they said it isn’t something they can fix that I needed to come here

[long ferry]

we arent discordbotlist

we are top.gg

[shrewd stone]

I suppose their support page is more accurate than Pokemon players

[worldly apex]

That’s what I told them lol but they said to come here

[long ferry]

one second

[worldly apex]

Thank you!

[long ferry]

Please do NOT dm a staff member about the voting issue. Instead, visit discord.gg/dbl or discordbotlist.com for support.

fully read the message

in your case, reach out to discordbotlist

as that site in your screenshot is not us

[sage halo]

I think the problem starts with the Twitter account of top.gg being called @sturdy swanlist

Oops

[long ferry]

thats likely not the official twitter

or is just the placeholder twitter account

[sage halo]

Yes it is

[long ferry]

yeah

[sage halo]

It’s the old one and everything redirects from there

[limpid pasture]

@long ferry heyy

I need To ask Something

[long ferry]

ask away

sure

[limpid pasture]

My Bot Is On Top.gg But It Got Cancel due to antispam issue and I am Here To Re add my bot on top.gg

It was due to my Gmail id issue But now Its Recovered

[long ferry]

sure, then feel free to re-add your bot

should be done how you've previously added it

[limpid pasture]

Ok Thanks @long ferry

[sturdy swan]

hi

i submit my bot

in the top.gg site

Your reviewer rejected the bot because my bot looks like a bot named Alcan bot. The code for my bot is that I designed it. There is no alternative for it and I do not know at all alcan bot

[cerulean ember]

-upto

[wild stone]

When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

[sturdy swan]

Your reviewer rejected the bot because my bot looks like a bot named Alcan bot. The code for my bot is that I designed it. There is no alternative for it and I do not know at all alcan bot

[cerulean ember]

Oh in that case feel free to dm reviewer who declined it and prove that its your own bot not clone

[sturdy swan]

ok thx

[cerulean ember]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[outer shuttle]

Hi

How I do Refresh my bot page

because the avatar of the bot Hidden

[cyan palm]

-refreshdata

[wild stone]

@outer shuttle

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[outer shuttle]

Where I clicks

@cyan palm

[stoic socket]

https://cdn.capy.host/uploads/471409054594498561/9Ry4SXj6Oy7h.png

[cyan palm]

ty

[outer shuttle]

Okay thanks

I did a refresh but the image won't turn on
@cyan palm

[stoic socket]

go to edit

https://cdn.capy.host/uploads/471409054594498561/5J47pTZoCOdH.png

then click Save Changes, you don't need to actually make any changes. it just forces the site to refetch the bot's data from the database

[outer shuttle]

Okay thanks

[shrewd stone]

No

[hardy crag]

How to work for topgg?

You are taking application for bot reviewer?

?

[shrewd stone]

#support message

[light rain]

It will still be the same

[wild stone]

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information to apply!

[light rain]

@hardy crag @sturdy swan

[hardy crag]

Yeah I submitted the form. Any ETA when I will get a result?

[light rain]

There is no ETA as of now

[hardy crag]

Ok

[unique venture]

https://giphy.com/gifs/HBOMax-hbomax-tomandjerry-tomandjerryonhbomax-noyBeNjH4nbtXV5ZLA

[lethal bolt]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[queen warren]

Hey um my bot isn’t showing up in my top.gg pfp and idk if it got declined or no

Nvm my bot just got declined and idk why

[dense scarab]

ghost ping

[knotty hamlet]

im seeing reviewers logs about bots submitted a day after i submitted mine. Should I be concerned or is it a bit random?

as in, I submitted my bot 2 days ago, im seeing bots submitted yesterday beign processed today

[dreamy abyss]

You can DM @quasi yoke for more information :)

[dreamy abyss]

I dont see any logs under your user id. Whats your bots ID?

[queen warren]

I know why since I just read the thing

[dreamy abyss]

I can confirm its in the queue :)
So someone will get to it soon

Some bots may be reviwed before yours, as an example; if a BR made a mistake and need to review the bot again, etc. But normally bots are done in order

[knotty hamlet]

k thanks

[turbid galleon]

Is this the proper spot to report/inquire about an error with Counting Bot?

[cerulean ember]

-wrongserver