#support

1 messages · Page 46 of 1

fringe relic
#

Nigerian prince/419 scam

#

Either that or pig butchering which is similar to being a variation to the 419 scam except they try to make you trust them and then send you to some kind of crypto investing. Do not interact with them after this, block them and report them

rustic bay
#

hey, my bot is reject because my server on try started go down, can i ask the reviewer to re-test my bot to review soon

long ferry
#

not a reason for a re-review, you'll need to wait again

rustic bay
#

thanks

glacial summit
#

Btw for this one make sure to remove the bot from servers that are inactive, or multiple servers from the same owner. Also you need to rate limit the bot server entry so that it doesn't join too many servers all at once. I had to do it at 2-3 servers per week but I was super cautious.

radiant sapphire
#

can you help me @dreamy abyss

long ferry
#

ask your question

radiant sapphire
#

I can't vote

long ferry
#

and dont ghostping please, thats not nice

#

try a different browser

radiant sapphire
radiant sapphire
hoary urchin
#

Na thought its png?

grand prism
#

Known bug

long ferry
#

known issue atm

hoary urchin
#

okay

#

How to fix?

grand prism
#

Well, you can't

radiant sapphire
light vale
#

I want to register a complain

stoic socket
#

DM a community manager

#

or a mod

light vale
#

Ok

stoic socket
#

if you are complaining about a moderator or bot reviewer, DM a community manager, otherwise DM a moderator

long ferry
#

am available

wind quest
light vale
#

OK

chrome ore
#

btw can't we change the "top servers using this bot"?

runic ocean
grand prism
#

More like: yes, you can't

subtle pike
#

Can i know who tested my bot last time when approved?

floral pagoda
#

No

subtle pike
grand prism
#

I pretty sure u can check it on #logs

dreamy abyss
#

in:logs 1052223846532513973

grand prism
#

Just search for your bot id

floral pagoda
#

True

hasty garnet
#

hello,I have a problem voting for a bot

#

this appears on the page,

#

Application error: a client-side exception has occurred (see the browser console for more information).

#

could someone help me please

long ferry
#

try a different browser

hazy dock
#

hello when I try to set up a reward role on the dashboard for my server the role doesn't show up and I can't scroll down either. The top.gg role is higher than the reward role as well

long ferry
#

which id?

hazy dock
#

929366149236396033

long ferry
#

yes

#

whats the role name?

hazy dock
long ferry
#

nope no role named like that

#

is the bot on your server? kick and re-add it

hazy dock
#

worked thanks

raw heron
#

how come the webhook thing doesn't test when i change the text inside the primary settings section?

#

it just refuses to test

long ferry
#

you need to save the settings first

restive pond
#

can someone help me setting up the vote webhook?

raw heron
long ferry
#

what are you referring to?

#

theres no webhook maker on top.gg

slim mist
#

Hello,
I changed my bot's profile picture, but it hasn't changed on Top.gg, why?

wild stoneBOT
#

@slim mist

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

raw heron
#

this

slim mist
#

Ok 👌

raw heron
#

i meant embed maker sorry

long ferry
#

wrong server, check the contact on their site

#

thats not an official tool by top.gg

raw heron
#

and is there a way to go around this or no?

long ferry
#

again I cannot help you

#

reach out to their support

acoustic marlin
#

What do auctions do?

long ferry
#

-auctions

wild stoneBOT
#
Top.gg Auctions
Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1684263600:F> (<t:1684263600:R>) to <t:1684782000:F> (<t:1684782000:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 24 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1684263600:F> (<t:1684263600:R>)

Next Auctions Ending: <t:1684782000:F> (<t:1684782000:R>)
buoyant crown
#

Hello, the Pro Bot award hasn't come since morning, and Pro Bot support says the problem is from your website

long ferry
#

If you're not getting rewards by voting, it is definitely related to their bot

sturdy swan
#

what is the problem

long ferry
#

sounds like something related to your internet

#

refresh the page and try again

sturdy swan
#

same

#

and no

#

i test in rdp to same thing

#

soo?

charred plinth
#

For some reason when I vote for Top.gg on PC, I can’t get my rewards. I can only get them when I vote on mobile.

stoic socket
#

that looks like a poketwo issue, you should contact their support team

sturdy swan
cyan palm
# sturdy swan Guys need help

You can try to use different browser, also as Aurel said the issue might be something related with your internet connection

#

If you are using a VPN, then you can try to turn off and try again

wary nimbus
#

Need some help boys, trying to add my server but it wont pop up on the website

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is thre any way to fix this

#

@cyan palm

cyan palm
cyan palm
#

are you the owner of that server?

ancient fog
#

Holy shit, fix your fucking site. Can't vote because that stupid ad keeps getting in my fucking way, even if i wait, once it finishes the vote button still doesn't light up.

#

Why the hell do you need so many fucking ads? This is just ridiculous fix your fucking trash of a site. I need it's vote as a requirement for a bot, good day now.

cerulean ember
#

be appropriate here, we have already removed 3rd party ads recently but medal ad on vote page will still be there. try changing your browser

cerulean ember
#

Did you contacted reviewer first?

#

Please wait for their response they will explain you why they declined it.

dim cradle
#

Hello

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Can you verify my bot, i've been waiting for a long time

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@toxic zephyr

wild stoneBOT
#

@dim cradle

topgg When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

hollow sedge
#

can someone help me fix this? I'm trying to upvote poketwo and the top.gg option works but the bot list voting option doesn't, the ads it shows just go blank and have a sad face and the vote button goes grey and doesn't work

long ferry
#

thats discordbotlist

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reach out to the support of discordbotlist

hollow sedge
#

I was suggested this server for support but alright

unborn hinge
hollow sedge
#

what's the botlist one ?

hollow sedge
#

ty

grand prism
#

I don't know what this has to do with top.gg. This is probably more suitable for #development

rose ibex
#

My bot got approved today but at least one subcommand (/settings hi enable:True) wasn't used.
It isn't a random command, it's the human intelligence command... and I've put in the reviewers note that they can use it when they need help. Maybe they just understood all.

unborn hinge
#

don't tell them that 😂

long ferry
sturdy swan
#

The real question is why are you replying to something from 2 days ago

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

final urchin
#

because donatebot.io transferred its ownership to upgradechat

sturdy swan
#

@long ferry @ΥogаPеtz#6778
He dm me

distant egret
rose ibex
supple mica
#

CAn I have their ID pls?

#

@rose ibex @sturdy swan

rose ibex
#

962699911474839552

orchid fox
#

I got same dm from another account

sturdy swan
#

962699911474839552

supple mica
#

Thank you

supple mica
orchid fox
#

986814296300339270

supple mica
#

-b 962699911474839552 Dm vote botting ads

wild stoneBOT
#

upvote ΥogаPеtz#6778 was successfully banned.

supple mica
#

-b 986814296300339270 Dm vote botting ads

wild stoneBOT
#

upvote A .#1133 was successfully banned.

supple mica
#

Thanks gang thumbsUpCat

sturdy swan
#

Wlc

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I have a question

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Regarding to bot

#

@supple mica

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What changes we can do after approved

supple mica
#

You can change any aspect of your bot after it's approved, as long as it still follows our Bot guidelines 🙂

orchid fox
#

Does that refers to a user or a bot?
Id of topvotes#4642 is 451481755656912926
I sent them a friend req so got their id

#

Maybe u should ban that acccount too?

supple mica
#

-b 451481755656912926 Selling botted votes for Topgg

wild stoneBOT
#

cross Something went wrong when trying to ban this member

supple mica
#

I couldn't get their id to do that, so thank you thumbsUpCat

#

They're probably just using bots to send the mass dm advertisements

orchid fox
#

I m gonna dm them to get more IDs 😂

supple mica
#

We highly advise against it, and do note you will be banned from Topgg for any form of false voting or botting PES_SadGePray

orchid fox
#

And i don't wanna get banned, don't worry

kind cave
#

User: @next glade
ID: 962699911474839552
Hi, someone DM'd me and was advertising some kind of vote push for the top.gg website.

grand prism
#

Banned

sturdy swan
#

Hello mods, i got this sketchy dm from a user from this server,
ID: 986787482328776705

supple mica
#

Banned thumbsUpCat

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Thank you

kind cave
fiery flax
#

One message removed from a suspended account.

supple mica
#

For your bot invite on Top.gg? It'll have to be set to a Bot invite link

#

You can link your website in other parts of the description or sidebar

#

But not the invite link, that'll need to be a bot invite

fiery flax
#

One message removed from a suspended account.

supple mica
#

Yes absolutely

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html/md

fiery flax
#

One message removed from a suspended account.

supple mica
#

No, those are fine

#

Refer to our bot guidelines if you're unsure of anything!

fiery flax
#

One message removed from a suspended account.

royal sparrow
#

May I have an available staff member message me regarding a server I came across? It wouldn't be appropriate to post here. Please and thank you! AyakaWave

long ferry
#

sure, am available

subtle pike
#

Wdym by this?

long ferry
#

ID?

grand prism
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It's banned

long ferry
#

good

subtle pike
light rain
subtle pike
#

@grand prism

long ferry
#

a user

light rain
subtle pike
long ferry
#

vote botting is against our guidelines, best is to block them and move on

light rain
#

Couse bot cant be added as fr anyways

subtle pike
long ferry
#

they werent here

subtle pike
#

Ik

grand prism
#

They were but dylan banned them earlier

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3 accounts iirc

subtle pike
#

Ok

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Ignore that ad

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But how did u find out that the user advertising?

grand prism
#

People have reported these accounts before. They did some mass dm using either their accounts or stolen/purchased tokens

subtle pike
#

How to setup autorole when someone votes our server from @small lantern ?

grand prism
grand prism
#

Are you logged in to your account?

subtle pike
#

Wait.. Lemme try from chrome

#

Working..

grand prism
#

Well, then find the option like in the screenshot I sent and there select the role they gonna get

sturdy swan
#

the role i need isnt displaying, any idea why? it doesnt scroll either, it just scrolls the entire page and thats all thats displayed

supple mica
#

Weird that it doesn't scroll

sturdy swan
#

Are you allowed to have 3 identical bots on top.gg?

sturdy swan
sturdy swan
#

its normal

supple mica
supple mica
sturdy swan
#

but why does it not scroll?

sturdy swan
supple mica
#

You can report the bots on site and the Moderation team will handle it

supple mica
sturdy swan
#

thats ALL the way out

#

25%

supple mica
#

and can you still nto see it?

sturdy swan
#

nope

supple mica
#

weird, try moving the role in the hierarchy of your server to see if it moves in the list (temporarily, then move it back)

sturdy swan
sturdy swan
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and ive refreshed

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and cleared cookies

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nothing

supple mica
sturdy swan
long ferry
# sturdy swan

ensure that the voter role is below the highest role with manage roles from the bot

sturdy swan
#

Wdym? Its above the "customer" role

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@long ferry

long ferry
#

whats the server id

sturdy swan
#

1096613440694538364

long ferry
#

could you show your role hierachy including the role you want to set and the top.gg bots highest role

sturdy swan
long ferry
sturdy swan
#

Why?

long ferry
#

Because role-hierachy matters on permissions, as you cannot set a role that is above the highest role

sturdy swan
#

There should be a scroll option tbg

#

Tbh*

long ferry
#

yes, not what I'm referring to, refer to my previous message

sturdy swan
#

Yup, there should still be a scroll option on a any drop down menu

grand prism
#

That wouldn't fix your problem

long ferry
#

I am aware that is an issue when selecting the role

#

but still not referring to the issue you're currently facing

sturdy swan
#

As I would *

grand prism
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But there is nothing to scroll there, more roles are not displayed because they are above the top.gg role

grand prism
#

All roles that a bot can assign to someone are on this list

sturdy swan
grand prism
#

There's no point in displaying roles that the bot won't be able to assign, right?

long ferry
#

this

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it only shows which roles the bot can manage

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setting one that it cant manage is not logical

#

once again, in order to select the correct role, set top.gg's highest manage roles role above the role you want to add, to allow the permission hierachy to set that permission

sturdy swan
# long ferry this

still doesnt work, and everything is "new" as im on my laptop and never done this before on my laptop

long ferry
#

could you screenshot the new hierachy

sturdy swan
long ferry
#

does the Top.gg role have manage roles

sturdy swan
#

it has all the permissions the invite had when your made to invite, i havent touched them, so its whatever perms the inv itself has

long ferry
#

could you confirm it does have manage roles please

sturdy swan
#

it does, i can send a ss

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if u need

long ferry
#

no need

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hoping that updates the roles on the site

sturdy swan
#

ok, my server wont be touched?

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on the site

long ferry
#

it will still be listed yes

sturdy swan
#

ok

sturdy swan
long ferry
#

Server Voter right?

sturdy swan
#

yup

long ferry
#

shows up for me, have set that role for you now

sturdy swan
#

thanks

#

i now get a 403

#

...

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it says i need to readd ,my server

sturdy swan
long ferry
#

your server is still listed

#

And you're still listed as the owner

sturdy swan
#

Well obv not as I have to re add everything

somber granite
#

It won't let me vote

long ferry
#

your server is, again, still listed as that above wouldn't show up either

sturdy swan
#

So I just re did it on my main

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This one

long ferry
#

but where did it say 403?

#

on /edit?

sturdy swan
#

Yup

long ferry
#

no clue then, cant help

sturdy swan
#

I'd rather not wait 90 business years for a reply no offence

#

But ty for your help

sturdy swan
#

just tried to re add the reward role and same issue

#

nothings changed

long ferry
#

seems like your role rewards selections got reset

#

ensure the bot is still above the role you wish to manage

#

otherwise cant really help anymore

sturdy swan
#

It is, nothing has changed all that's changed is the ownership account

long ferry
#

the user with the ownership should be the one who owns the actual server

#

though users with administrator should still be able to edit it

long ferry
#

or did you go through the add server flow

sturdy swan
#

Nothing, I reloaded it said I needed to "add new server"

#

And that server/(ID) wasnt a thing

#

God this site is broken

long ferry
#

im still not understanding how you were able to add your server again when it still was listed

zinc oracle
#

You're trying to set the role to the role called "Top.gg"?

sturdy swan
zinc oracle
#

You're trying to set a reward role right?

sturdy swan
#

yes

long ferry
#

yes, that was also what I previously saw on your listing, you being the owner

zinc oracle
#

Whats the name of the role?

long ferry
#

the user with the ownership over the server itself

sturdy swan
sturdy swan
#

@long ferry can i modify the name after approval?

#

Like Paradox to ParadoxPure

long ferry
#

you can change it on discords end

#

-refreshdata

wild stoneBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

sturdy swan
#

First of all tell me ,

#

Where is was 😅

long ferry
#

?

sturdy swan
#

Info?

long ferry
#

im not sure what you're referring to

zinc oracle
# sturdy swan Server Voter

Was this role recently created/moved?

iirc it can take some time to update the roles when they get moved around.

long ferry
#

you can change your bots name from discords end, using refresh data will then fetch that new name

sturdy swan
#

maybe more

long ferry
#

the role not showing up us again due to the top.gg role being below the role to manage, this was reset by kicking the bot and re-adding it as that role is an integration role

sturdy swan
#

I changed the name in discord developer

#

And refreshed

long ferry
#

yes, kicking and re-adding the bot should update that apparently

sturdy swan
#

im not kicking the bot, im not reentering everything

#

Ok

long ferry
#

That is what I'm telling you, it should not allow you to re-add the server as kicking the bot does not unlist it

#

I'm still not sure where it even asked you that

#

thats why I cant help you further

sturdy swan
#

ok, ill do it for proof of concept

long ferry
# sturdy swan Ok

have done the steps mentioned before on my end, worked fine directly

sturdy swan
#

Ok np

#

There is any bot for notifying me

#

When someone vote or visit my bot site

long ferry
#

-how2search

wild stoneBOT
#

topgg To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

long ferry
#

visit is not possible

sturdy swan
sturdy swan
sturdy swan
long ferry
wild stoneBOT
#

@sturdy swan

topgg To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

long ferry
#

read

sturdy swan
#

It is fir search

long ferry
#

yes

#

you need to search for a bot that does it

#

if you cant find any on the site, use google to find one

#

we cant help you here directly

#

nor can made any suggestions/favour any bots that others have used

sturdy swan
long ferry
#

nah its the site tbf

sturdy swan
#

ah

hoary urchin
#

Is it possible that users cant vote on mobile client (Browser: Google Chrome)?

long ferry
#

they should be

hoary urchin
#

Isnt working on my main Account

long ferry
#

what exactly are you experiencing when trying to vote

hoary urchin
#

After 3 Seconds there is a connection timeout

long ferry
#

where exactly? could you elaborate

#

screenshots would be the best

hoary urchin
#

Error: Application Error: A client-side exception occurred

long ferry
#

Is that all?

#

could you try a different browser

hoary urchin
#

OperaGX doenst work too, same error (Tried OperaGX DuckDuckGO and OperaGX Chrome)

#

Is it possible that the reason for not voting are my bots?

cerulean ember
#

Works fine for me, also I won’t recommend using opera

gleaming coral
#

Hello, I have a problem setting up my server on the website. I can`t generate an invite. I get an error saying

Something went wrong
There was a problem creating your invite. Please make sure the Top.gg bot has been added to your server with the Create Invites permission!

I checked 5 times and bot have the permission needed. What do I do wrong?

grand prism
#

You can enter your invite

#

Just remember to set it to unlimited

gleaming coral
#

hmm, seems to be working, I did this earlier and the link didn`t work. thanks for help

split walrus
#

Hello, good night, since yesterday I've been trying to vote for Loritta and I'm getting this error. Could you help me to resolve?

long ferry
#

Try a different browser, copy the voting url and go to your browser directly

split walrus
long ferry
#

Try again later then

split walrus
#

ok

stuck acorn
#

I'm trying to add my server to the list but when I get to step 3 and click "Add Server" it just takes me back to step 2

long ferry
#

Are you the user with the ownership of the server

stuck acorn
#

No, I didn't realize that was required, thanks

charred plinth
long ferry
#

If the error you're getting is referring to you already having voted, then the bots timer is inaccurate

sturdy swan
#

@long ferry

#

bot generated a token

#

where i put it?

faint halo
#

how do i embed my bot's website in its description on top.gg?

cyan palm
sturdy swan
#

Somebody can setup Vote tracker

#

Plz

#

Bcoz i am unable to do

#

It's not work

cobalt sleet
wild stoneBOT
#

@sturdy swan

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

sturdy swan
#

Ok

#

Who changed my name?

lethal bolt
sturdy swan
#

Okh

pliant adder
#

will the votes be reset after a time?

lethal bolt
#

Please write down the issue instead of mentioning staff members mimu_love_heart

#

Oh its about the decline i assume, alright HGgarouThumbsUp

sturdy swan
#

hello, why did trial helper decline my bot with a reason "unmodified bot"

#

im willing to get a good explanation

supple mica
#

Whether their on trial or not is irrelevant to the fact. All bots are reviewed against the same guidelines.

#

Feel free to reach out to them to find out more

#

(2 moderators shadowed the review, and confirmed the decline reason to be correct)

fiery token
#

hello, I opened a topgg ticket because I wanted to transfer the ownership of my bot to another account, can a moderator help me?

long ferry
#

Sure sure, feel free to reach out to me

fiery token
long ferry
#

Yup!

sturdy swan
fiery token
#

okay

supple mica
#

Either Aurel or myself

sturdy swan
#

i will dm you then bloblul

charred plinth
high herald
#

When i go to Add Discord

#

it doesnt show my server there.

lethal bolt
#

-notdiscord

wild stoneBOT
high herald
#

'?

#

how is that supposed to help me

stoic socket
#

i think emir misunderstood

#

if you server does not appear, log out and login again

#

then click "Refresh Servers"

supple mica
#

^ 🙂

#

If that doesn't work, then try logging out and back in

#

Or another browser

lethal bolt
high herald
#

Okey ty.

fiery flax
#

One message removed from a suspended account.

long ferry
#

-upto

wild stoneBOT
#

topgg When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

long ferry
#

-declined

wild stoneBOT
#

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

long ferry
#

still in queue

fiery flax
open sequoia
#

so i try to add my server, and at the 3rd step when i press add server it sends me to the 2nd step

#

what do i do in such situation

grand prism
#

Are you the owner of the server?

#

Or admin/mod

open sequoia
#

yes

#

im the physical owner of the server

#

it says its live now when i tried to add it again, apologies for taking your time

wind quest
#

Glad everything was sorted out, must have been a bug in the site.

ornate halo
#

how to report a member?

long ferry
#

feel free to reach out to me

ornate halo
#

letsgo

waxen hearth
#

Hello there!

#

i applied to add my server to Top.gg but was locked and am trying to figure out why and what changes i would need to make in order to get unlocked ProfessorLove Looks like Moderator Dylan is who locked me. i filled out a support ticket but also read through and found where it suggested joining here and reaching out as well.

I hope youre having a good day and i appreciate your time.

long ferry
#

you can reach out to @supple mica

#

aka the user who locked it

waxen hearth
#

Thank you so much!

dreamy abyss
waxen hearth
#

Thank you so much! I shot him a DM

dreamy abyss
#

It seems like the bot you submitted where found to be a clone by one of our reviewers. As you can see, an example of your bot returning the exact same content of another clone
We do not further comment on declines here in public, so you should contact Claw as you did to clarify what clones you did use and what additional features or commands, if any, you added

If you do not come to an agreement with the reviewer, DM any of the Community Managers

novel ravine
#

Possible credit request

long ferry
#

?

fluid rapids
#

One message removed from a suspended account.

fiery flax
#

One message removed from a suspended account.

hardy violet
#

How can I write a scrollable/clickable interface in the bot description section? I see those interfaces, and they are so cool than just providing simple markdown.

stoic socket
#

and wait in queue again

fiery flax
#

One message removed from a suspended account.

fiery flax
#

One message removed from a suspended account.

long ferry
#

Can you elaborate

hardy violet
long ferry
#

Iframe

#

That's what that is called

#

The description also supports html

hardy violet
#

oh ok. i see. Thx a lot!

fiery flax
long ferry
#

There's plenty of it on Google

uneven solar
lethal bolt
honest nimbus
#

how to add support for vote rewards

long ferry
tacit creek
#

Hello, when will my bot be approved, I wonder when the bot's top.gg id is 1108094110436425829

tulip crypt
#

Yo

#

some1 knows how to host a python bot for free 24/7

unborn hinge
unborn hinge
tulip crypt
#

umm

#

kind of a problem

#

maybe another way?

light rain
tulip crypt
#

yeah I am using it

#

but its weird

#

its not 24/7

#

I use keep alive

#

its on and off

#

and I have 2 bots, one in python one in js

light rain
#

Tbh there is no true way to keep a bot 24/7 for free imo

tulip crypt
#

there was used to be glitch

#

lol

unborn hinge
#

XD for your js bot you may use my panel if you like

tulip crypt
#

lol

unborn hinge
tulip crypt
#

Yeah im old school

unborn hinge
#

But it sucks for music bots

tulip crypt
#

I created chat logs for the first time at 2019

#

I had it already approved here

#

But my account got banned

unborn hinge
#

🤣

tulip crypt
#

thats not funny

#

that bot blew up insanly

#

from 0 to 200,000 users in a month

unborn hinge
#

Yes back in 2019 I don’t think something like that would do it now xD

tulip crypt
#

yeah

#

f*ck discord

#

they banned me

#

I had the Early verified bot developer

unborn hinge
#

Yes but there’re other more useful bots now

tulip crypt
#

and got 5 years of nitro for free!!!!!

#

Idk about the status currently ngl

long ferry
#

-support

wild stoneBOT
#

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

long ferry
#

fyi

unborn hinge
#

Why didn’t you appeal your ban

tulip crypt
#

I just wanted to distribute my bot again

#

I DID

#

they did nothing

unborn hinge
#

Sorry aurel

long ferry
tulip crypt
#

I guess that doesnt matter anymore

long ferry
#

thanks

tulip crypt
#

oh

#

sorry

zinc marsh
#

can anyone review my bot already pls i need it to be aprooved asap pls

grand prism
#

No

#

Wait in queue

zinc marsh
#

i been waiting for an entire week mate

long ferry
#

-upto

wild stoneBOT
#

topgg When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

long ferry
zinc marsh
#

i thought i uploaded it last week lol

long ferry
#

We have logs, these logs are publicly available too

zinc marsh
#

oh yeah true

#

last time it took nearly 2 weeks just to get denied -_-

tacit creek
unborn hinge
#

There is around 350 bots in queue as of yesterday

tacit creek
unborn hinge
#

I had te wait exactly 2 weeks for my bot to get approved

#

Goodluck🤗

tight path
#

hello I can no longer vote for any bot. could you help me?

shell inlet
tight path
sacred charm
#

users say that they haven't been able to vote for about 1 week and they got the error in the video. I don't have any error, but whatever they tried, it didn't work, they say they tried on desktop and this error came again, what should we do?

long ferry
#

trying it in a different browser

buoyant bison
#

no one is joining in my server

sturdy swan
fluid birch
#

That might happen if you've an adblocker running

#

It might cause the problem. Try disabling it, reloading the page, and see if it works

long ferry
gleaming verge
#

Hi, I need help. I don't know what exactly the problem with my bot is?

#mod-logs message

#

What do I have to change to get approved?

grand prism
#

You're probably advertising other bot sites

#

Or is a bot responsible for such a site

#

Then you need to contact the person who checked your bot

#

(in DMs)

gleaming verge
#

Huh, I'm not advertising anything. There is just my support server.

#

Ok

supple mica
#

Reach out to the reviewer for additional information; Dm @indigo adder

gleaming verge
#

Seriously? I waited 7 days for telling me I advertised any projects?

unborn hinge
#

7 days is nothing I waited 2 weeks for mine

long ferry
#

Your bot was named BumpDE, which sounds like a competitor to top.gg/servers

gleaming verge
grand prism
#

You still need to submit it for review a second time anyway

light vale
#

i wall you change the name of creator of my bot on website how i do
@long ferry
can i transfer ownership

gleaming verge
#

What about this bot?

#

What do I have to rename a bump bot to so it'll be accepted?

tight path
lone ether
#

If you have issues with other bots you can report them

shell inlet
#

can u try that, if that doesn't work try

#

-cacheclear

wild stoneBOT
#

topgg How to clear browser cache

In order to clear your cache for the site, press CTRL+F5.

If this does not work, try one of these resources below:
topggDotRed Instructions on Microsoft Edge
topggDotRed Instructions on Google Chrome
topggDotRed Instructions on Mozilla Firefox
topggDotRed Instructions on Safari on iOS or Safari on MacOS
topggDotRed Instructions on Opera
topggDotRed Instructions on Brave

topgg_ico_bulb If you are unable to find instructions for your specific browser above, please refer to your browser's manual or help documentation to find out how to clear your browsers cache.

shell inlet
#

lmk if either of them work

buoyant bison
#

and its in board

#

but

#

noone joined from like 2 weeks

shell inlet
#

as aurel said, we don't guarantee any joins

buoyant bison
#

ik

#

but is that normal?

kind shale
#

??

grand prism
#

What?

stoic socket
#

what browser are you using

kind shale
#

Microsoft Edge

stoic socket
#

any extensions like adblock?

kind shale
stoic socket
#

Try disabling that

kind shale
#

ok ty

#

It didn't work, it keeps loading.

soft burrow
#

is the site down? it isn't loading for me

kind shale
#

It must be a problem with the website.

unborn hinge
#

Mine is loading fine?

soft burrow
#

still not working 💀

stoic socket
#

works for me

#

that seems like an issue your side

gentle garnet
#

@stoic socket as replies are broke ^

dreamy abyss
gentle garnet
jolly elm
#

How can i delete my opinion?

dreamy abyss
jolly elm
#

okey

dreamy abyss
#

Mhm. Ill note that down

frosty siren
#

site down? just got a 504

#

nvm its working again

long ferry
#

what are you referring to with "the credit"

sturdy swan
long ferry
#

-wrongserver

wild stoneBOT
#

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

long ferry
#

rewards are given by the bots/servers

#

top.gg doesnt control that part

cold terrace
#

how do you change your bot profile pic on topgg? It's not automatically loading its discord avatar

long ferry
#

-refreshdata

wild stoneBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

cold terrace
#

ah ty

honest nimbus
#

how to add support for server count

grand prism
#

You'll most likely be interested in #topgg-api and pinned messages on that channel

#

If I understand correctly what you mean of course

idle forge
#

One message removed from a suspended account.

red citrus
#

check my bot please

grand prism
#

Yes

idle forge
grand prism
#

Just iframe

idle forge
#

One message removed from a suspended account.

sturdy swan
paper idol
#

Hello, if i got an issue in the bot and wanna change bot, like it will be same code, commands and name is that allowed to change invite link of the bot

rancid sphinx
paper idol
#

can i delete the bot and upload again too? bcs of usually start trends be easier

rancid sphinx
#

<@&817055174613794826>

#

I can't vote for any bot

sturdy swan
#

yall declined my bot even tho it went off for a min earth bot also does that and it got on top.gg like how? yall have inpatient reviewers.

wind quest
sturdy swan
#

i use uptime robot

#

and it keeps running the replit about every 1m

wind quest
#

That's great & i understand the disappointment, but we are not waiting for the bot to come online if we see that it's offline at the start of the reviewing. Your bot might been offline for 1 minute but we never knew that and like i said, most offline bots stay offline. We have to move on because of the queue.

sturdy swan
#

ah ok

wind quest
#

You can simply submit your bot again and hopefully it will go smoother this time. If you have any questions, feel free to ask 😉

sturdy swan
#

ok

uncut patrol
#

why my vote doesn't work on pc but it works well on mobile? I tried to logout and login back but still not working. I also tried to use different website but nothing changed

keen geyser
#

Does anyone know why is happening? I checked and the image is both valid and a png

cyan palm
proven mural
#

hi

#

i need some help with api

#

i'm trying to make a /vote command with my bot

#

but

#

i can't seem to get the http headers right

#

i have authorization in there btw

visual adder
strange pulsar
#

Does maki play music?

#

Like earth bot?

next kestrel
wild stoneBOT
#

@strange pulsar

topggDotRed Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

calm silo
#

can I send vote message with my bot?

#

if someone vote my bot

grand prism
#

Yes, you can

calm silo
#

how can I vote twice

#

for testing

grand prism
#

You can send test votes in your bot settings on page

calm silo
#

ok

grand prism
calm silo
grand prism
#

Change id in the link to yours bot id

calm silo
#

ok

#

forbidden

calm silo
grand prism
#

You are probably not logged into your account

calm silo
#

I am logged in

grand prism
#

Can you send a screenshot?

calm silo
#

of what?

grand prism
#

Forbidden error

calm silo
#

ok

grand prism
#

Is this the account you are logged in with?

grand prism
#

But the user is listed as the owner, not the team

#

You must log in to that account to edit the bot

calm silo
#

ok

sturdy swan
#

cant put my server in top gg

slate vault
empty crown
#

Hello,

I have a problem to add my server on top.gg.
Indeed, once I fill in the necessary information, I click on "Next Step" then on "Add server". At that moment, I go back to the page to fill in the information for mo, server and when I click on "Next Step", I land on the conformation page where everything seems to load endlessly without me being able to do anything.

Do you have any idea why?

grand prism
#

The most common problem is that you are not the owner of the server but the admin

#

If you are the owner of this server then I have no idea

empty crown
#

Oh...
only the server owner can set this type of page?

grand prism
#

Yes

empty crown
#

Ok thanks !

paper idol
#

hello, i have issue with bot somehow, can i delete bot from top.gg and submit again ?

gentle garnet
#

Hey I have tried reporting a bot which didn't work (see screenshot)

long ferry
#

could you provide me the bot id

gentle garnet
#

dms or here?

long ferry
#

just here

gentle garnet
#

1055929812910346241, wanted to report because afaik 2nd instances on top.gg of a bot arent allowed

high idol
#

hey guys!

sturdy swan
marble cargo
#

I want to transfer the data of my old closed account to my new account

dreamy abyss
#

They will be able to delete the bot/server on your old account so you can add it on your new account after you prove ownership

marble cargo
dreamy abyss
marble cargo
#

huh okay!

#

thx

dreamy abyss
#

DM the person with the prettiest name or profile picture, or at random. Your choice poggythumbsup

marble cargo
sturdy swan
#

Any mod or admin here??

grand prism
#

Just write what the problem is

sturdy swan
#

My bot got declined from topgg

grand prism
#

Write a DM to the person who checked your bot

sturdy swan
#

Thanks

grand prism
#

He will explain you everything

sturdy swan
#

This is not my primary id

#

Even this is not my id

#

@next kestrel

#

@lone anvil hello

#

@gloomy shell hello

grand prism
#

Are you gonna ping everybody?

sturdy swan
grand prism
#

They reply within 24 hours

#

You're not the only one who wants to contact them + they have a life like any other normal person

cyan palm
sturdy swan
wheat harness
#

how can I get pluarkit in my server but im on a school laptop and the website for it is blocked 😅

wheat harness
#

it's both that are blocked

cyan palm
#

I don't think we can provide support for that. Also the bot you're talking about it not even on top.gg

wheat harness
#

then what can I do?

cyan palm
#

You can try to join their support server and ask for a bot invite

wheat harness
#

I can't even find the server

long ferry
#

then we cannot help regarding that

wheat harness
#

okay, thanks for the help anyways !/gen

sturdy swan
#

Hi, i have a problem voting for the inviter bot, when i vote and try to use the command /inviter it says this (ss) like i didn't vote at all

summer cosmos
#

i'd contact their support team

sturdy swan
long ferry
#

the delete button on your bot page

indigo estuary
#

Update @lone ether: Discord media links and imgur do not work

long ferry
#

that issue is known

lone ether
#

?

#

Oh

sturdy swan
#

Hello, how long can it take for the bot to be checked?

long ferry
#

-upto

wild stoneBOT
#

topgg When will my bot be reviewed?

Currently our average bot reviewal time is around one week or more.

Because of this — and because some bots take longer to review than others due to their features — we can't guarantee your bot will be reviewed as quickly as someone else's in the past and we also can't guarantee your bot will be reviewed within that timeframe. There is no exact time for how long bot approval can take. There is no way to check your bot's position in our reviewal queue, but remember you're not first and you're not last!

You may edit your bot's page as much as you like both before and after it's reviewed and this will have no impact on its place in queue.

You can read more about our bot reviewal process in this support article: How the Bot Reviewal Process Works.

topgg_ico_bulb In the meantime, please make sure your bot follows all of our Bot Guidelines for a quick and smooth approval!

sturdy swan
#

Alr

deep karma
#

Hey im thinking of changing bot name will it automaticly display on the top.gg page?

grand prism
#

No, you have to manually update it with "refresh data" button

#

Then "edit" and "save"

deep karma
gloomy shell
#

-refreshdata

wild stoneBOT
#

topgg Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
topggDotRed Click the Refresh Data button in the sidebar on the right.
topggDotRed Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

gloomy shell
#

This should help ^

grand prism
#

On your bot's main page, where the description and the number of servers are displayed

deep karma
#

Found

#

But dont refresh name

#

I clicked on refresh data button

#

And then it refreshed site

#

Oh wait

grand prism
#

It may take some time for your bot name and avatar to update

long ferry
#

if it hasnt worked yet

deep karma
#

I did

#

All work

hollow mesa
#

It gives an error even though I'm using png?

long ferry
#

known issue

hollow mesa
#

When will it be fixed?

deep karma
#

So when someone voted it is immediatly displayed on the bot page?

#

I voted for my own bot and few my friends

#

And on bot page nothing

#

Still 0

#

Votes

grand prism
#

Wich bot?

deep karma
#

Astro bot

#

Named astro bot

#

@grand prism

grand prism
deep karma
#

Oh but sus

#

I didnt see it

grand prism
#

Probably a cache thing

deep karma
#

I guess

#

If you look still no

#

But if you click on it it does show votes

#

Probbably didnt refresh yet

grand prism
#

Yea, should display correctly over time

tulip crypt
#

Can someone help me run my python bot for free 24/7? Hit me up on dm

#

I don’t want my bot to be offline when the bot viewers here check it out

coral dawn
indigo estuary
#

To this day I am confused on why this forces u/ instead of allowing us to use r/ or u/.

#

Its like yall forgot subreddits are a thing and only focused on user accounts.

gaunt dock
#

hello, it's been almost a month now and top.gg still didn't update my bot's pfp, is that normal ?

#

doesn't even show the old one

#

SOLVED

hazy dock
#

how do I remove webhooks? Whenever I remove the url from the website under the webhook section and save it after, it reappears

hazy cliff
hazy dock
blazing timber
#

Is it possible to get a webhook bot over a bot user bot approved?

slate vault
#

@cyan palm

#

Thank you for reporting it, our team will delete it soon

cyan palm
#

@ashen hollow Please don't iara_pray

molten bone
#

is the site down? 503 service unavailable

buoyant crown
#

server is down

slate vault
#

we already know about the problem, thank you for reporting it

uneven solar
#

there an issue with voting?

slate vault
uneven solar
#

works now

rich stratus
#

What happen when my bot down when review check the bot?

sturdy swan
rich stratus
#

Idk

sturdy swan
#

will they approve or deny the bot

#

use all your thinking power 🧠

rich stratus
#

They will wait until bot up again

#

Hehe

grand prism
#

No

sturdy swan
#

yes they will sit behind their pc forever

#

until it goes online

rich stratus
#

People who can't up the bot 24/7 belike: 💀

sturdy swan
slate vault
rich stratus
#

Ok ty

sturdy swan
#

hello to the community

slate vault
cyan palm
rich stratus
#

Ok

subtle pike
#

when u testing my bot the server count haven't been added. Means before I've 12 servers added not get 13..

wind quest
subtle pike
wind quest
#

And we don't keep the bot in the server so it should not rise the count

glad hazel
plucky crypt
#

how to show the server count on the bot page?

grand prism
sturdy swan
#

@next kestrel

#

Declined my bot due to bot offline

unborn hinge
#

Then u should have put it online

cyan palm
open sequoia
#

so im back and this time when im at the analytics section of the edit page for my server, it says its live. However when im at my profile it says not published yet. What do i do to get it published?

#

nevermind i fixed it, sorry

cyan palm
subtle pike
#

If i change my bot name or profile.. It will automatically be updated on top. Go ?

grand prism
#

No, you have to manually update this using the "refresh data" button

#

Then click "edit" and "save". After all, within an hour everything should be changed

subtle pike
#

Ok

digital slate
#

When we will get the features of reply to reviewz?

sturdy swan
#

bruh the bot said dm the bot review when your bot is stable, so i dmed but got no respond from @next kestrel

grand prism
#

Wait up to 24 hours for respond

sturdy swan
#

no

#

cant they just respond to a dm?

grand prism
#

They have their own life

light rain
#

well all*

long ferry
#

Your bot was not even declined half a day ago

#

Be patient

gentle garnet
grand prism
#

Known bug

#

They are working on fixing this

gentle garnet
#

eh

zinc marsh
#

@next kestrel why did u decline my bot man wtf

grand prism
#

Just dm him and wait for respond

copper elm
#

I really hope my bot gets proved

slate vault
slate vault
copper elm
#

If it does my group gonna be way better

slate vault
zinc marsh
#

huh?

#

u ever read the bots profile description?

slate vault
zinc marsh
#

ever tryed mentioning it?

#

?

#

i used ?

#

wich is the default one

slate vault
static viper
#

How do I publish my server to top.gg?

zinc marsh
#

i am

slate vault
#

Can you send me screenshot of yours bot topgg page?

copper elm
hollow mesa
#

My server's voting area is giving an error. How can I fix?

zinc marsh
slate vault
zinc marsh
#

now i gotta rewrite all that description again T_T

slate vault
copper elm
slate vault
static viper
zinc marsh
sturdy swan
#

why cant i find my server on top gg

static viper
#

How do I publish my server?

sturdy swan
#

v

#

why cant i find my server on top gg

static viper
robust basin
robust basin
sturdy swan
#

Ok abbe

stoic socket
static viper
robust basin
long ferry
#

search takes a few days to index

#

your server page should show up right away though

static viper
#

Who needs to publish my server? If it's me, then I am not sure on how to publish it. I have the bot in my server, and completed the setup on top.gg.

long ferry
#

the user with the ownership over the server

static viper
#

I am the owner.

#

How do I publish it?

long ferry
#

press edit

#

fill everything out

dreamy abyss
#

then press save

static viper
#

Ok.

#

It still doesn't work.

#

It shows the same thing.

long ferry
#

Doesn't seem like you edited anything, have you pressed save after filling everything out?

#

Check if you see any errors

static viper
#

Yes, I saved it.

#

It says that is saved, but when I click on edit again, everything is gone.

long ferry
#

And it showed a green box that tells you you saved successfully?

static viper
#

No.

long ferry
#

Then it wasn't, check if you're missing any non-optional fields

static viper
#

Ok.

#

I will do it tomorrow, as I have to sleep now.

toxic whale
#

How can I update my bot name change? If I have changed the name of my bot, how can I make the new name appear changed in the my bots section?

grand prism
#

Click "refresh data", then "edit" and "save"

unborn hinge
#

You guys need to maken a faq channel xD

#

I’ve seen this question maybe 10 times in the last 2 days

#

FAQ-support ^* or something xD

grand prism
#

People won't read it anyway. You might as well search for "bot name" and you'll probably find the answer, but people don't think about it

scenic glacier
#

Hello why am I getting this text when I try to vote for bots? (It happened on multiple bots and seems like I am the only one having this issue)

dreamy abyss
unborn hinge
#

Lmao tell people to read 😂

long ferry
#

Isn't different from doing -refreshdata everytime someone asks here, so

cyan palm
brisk wadi
#

This keeps happening rn, I have good connection so idk what’s making it do like this. This happened with several other bots as well

subtle rover
#

what exactly do votes do for discord bots? for example, when i vote for a bot, what happens? does the bot get more publicity on top.gg?

humble eagle
#

likely

floral pagoda
midnight crow
#

Does anyone know if someone voted for my bot for the first time API return {"voted":1} after the 12h if someone voted again what should API return?

floral pagoda
sturdy swan
#

How we can add this

#

Tag if anybody can help