support

[floral pagoda]

No, that’s not an issue

[rain pilot]

alr, hopefully Golden Bot is a go then lol

ty

[cerulean comet]

I applied yesterday

is it normal that it has not yet been revised?

or there are bot registration problems

[floral pagoda]

Yes, it currently takes days to weeks until we review your bot

[cerulean comet]

OK thank you very much. Goodbye.

[marble tapir]

So when I try logging into Discord to vote I get this message here, I have tried redownloading Discord/updating Chrome, any other advice? (Update: I found a workaround using the Desktop Site option)

[brittle orbit]

Report the server on the website. There should be a report button

[brittle orbit]

This is not a top.gg issue, it’s an issue with discord. Try using a different browser though

[marble tapir]

I figured out a workaround using the Desktop mode feature on my phone, but thank you!

[brittle orbit]

No problem.

Glad you fixed the issue

[rose wave]

Top.gg sending votes to wrbhook many times

[long ferry]

check the docs about retrial

[kind kayak]

there's a server in my top.gg profile which I'm not in , why it's there ?

[brittle orbit]

Clear your cache

[kind kayak]

how to do that ?

[brittle orbit]

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[kind kayak]

will it remove all the servers ?

[brittle orbit]

Not all of them

[kind kayak]

can't i just delete that server from the profile ?

[brittle orbit]

Just clear your cache, if it’s still there try and delete it off your profile

[kind kayak]

I cleared the cache but server is still there and i can't delete it.

clicking on that dustbin icon not working.

[brittle orbit]

You need to type DELETE in the text box next to the dustbin button

[kind kayak]

i typed

all caps

i typed lowercase

it got deleted now

Ty

[brittle orbit]

Ok np

[boreal basin]

I want to vote for a bot but this appears

[next kestrel]

Thats a visual bug, your vote would have gone through btw!

[boreal basin]

I did not take a screenshot of this error, but I was editing the information of my bot and it appeared to me that an error occurred and the information of my bot was not changed

[next kestrel]

Did you try refreshing the page?

[boreal basin]

yes, y no se actualizo nada intenté otra vez porque pensé que ahora sí iba a poder pero me apareció el mismo error

a

in english xd

yes, and nothing is updated I tried again because I thought that now I would be able to but the same error appeared

[next kestrel]

Try logging out and logging back in

[boreal basin]

Let try, if I continue with the error I come

[next kestrel]

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[next kestrel]

If you still face the same issue, you can try to clear your browser cache by following the steps above ^

[full folio]

Help

[desert plover]

What seems to be the issue?

It's working fine for me

[bronze jewel]

so im tryna vote for a bot but it keeps telling me i have to login so how do i login?
for this to stop ive tried authorizing my account to top.gg but its not working

[desert plover]

Try to remove top.gg from auth apps and re-try to login

[bronze jewel]

how do i remove it??

nvm

its saying the same thing

[desert plover]

Can you send me a ss?

[bronze jewel]

alr

[cobalt sleet]

Try refreshing the page

[bronze jewel]

nope
it says i can vote when i press vote it just says the same thing

[cobalt sleet]

And you are logged in?

[bronze jewel]

i think so

[cobalt sleet]

https://top.gg/login

[desert plover]

It doesn't seem you to be logged in

[bronze jewel]

yeah i just did it again and says the same thing

[cobalt sleet]

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[desert plover]

If that don't work try to use other website

[cobalt sleet]

*browser

[desert plover]

Yes! stinky me

[bronze jewel]

ill try ig

ok there i got through thankes

[cobalt sleet]

No problem!

[desert plover]

Glad to hear that. All good

[kind kayak]

so you all can access other's account ?

[desert plover]

No?

[kind kayak]

it's there

[desert plover]

Wym?

It was me logged on my account, I was trynna see if the vote button on that bot is stinky but it wasn't

[kind kayak]

yesterday, someone shows my top.gg profile in his ss.

[desert plover]

Like this?

[kind kayak]

this

Is he / she from official team of top.gg ?

[desert plover]

Yes it is, it's a moderator which has way more privileges on site and on discord than me

[kind kayak]

ok Ty

[desert plover]

If you wonder if it is a staff member or anything make sure to check on roles

[idle hill]

Hey,
how would I use the Top.gg API to update my bots server count?
I'm using Java and JDA.

I've never worked with HTTP request before

[cobalt sleet]

-servercount

[wild stone]

@idle hill

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[idle hill]

Thanks

[molten cypress]

Hello I just bought some funds but it says i have zero

[floral pagoda]

You mean you topped up your wallet for Auctions?

[molten cypress]

Yes

heres proof i bought

[floral pagoda]

Alright, it’s best if you head over to #auctions-support

[molten cypress]

ok

[floral pagoda]

It also says that the order is pending

So it still needs some time to process and then you’ll receive your top-up

[molten cypress]

oh when will it be done?

[molten cypress]

kk ty!

[floral pagoda]

We don’t know, depends on the company you paid with, shouldn’t take too long though :)

[molten cypress]

ok thanks for the help

[long ferry]

If it doesnt arrive within an hour or two after receiving the receipt, please create a thread in #auctions-support providing the transaction reference (starting with DBOTSBV)

So a support associate can look into it

though note that it is currently the weekend so you may not receive a response till monday

[idle hill]

This is in my pom.xml:

<dependency>
    <groupId>org.discordbots</groupId>
    <artifactId>DBL-Java-Library</artifactId>
    <version>2.1.1</version>
</dependency>

I get a Missing artifact error.
Yes, this is inside <dependencies></dependencies>

[cobalt sleet]

#development

[stone tinsel]

How to apply for bot reviewer

[stoic socket]

@winter walrus pls do -apps

[shell inlet]

-apps

[wild stone]

@stone tinsel

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[stone tinsel]

Bot reviewer and mods are now alyways open?

Umm I never applyied

[shell inlet]

you'll be notified when applications are opened again, get your roles in #announcements

[pulsar pelican]

Hello

When i try to add a server it does not show the servers i can add

[stone tinsel]

When u add top.gg to ur server then go to the add server

[shell inlet]

try clearing website cache

and if that doesn't work use another website

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[pulsar pelican]

Ooh ok thank you!

[hallow meadow]

Hello

I'm sorry for asking again

But the bot just hasn't gave anyone the role

And for some reason it can't join my server either

[merry nexus]

-help

[ornate stump]

i changed the pfp of the bot but now it doesnt show:/

and why does it say the 1-3 days it has been a month?

[shell inlet]

bot should have manage roles permission and you should make sure you've assigned a role reward on the site

[shell inlet]

-refreshdata

[wild stone]

@ornate stump

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[ornate stump]

thanks

[shell inlet]

you can ignore that message if your bot has been on our site for a week+

np

[ornate stump]

oh okay

[sturdy swan]

whats the minimum time to get the project accepted?

[vagrant wigeon]

-upto @sturdy swan

[wild stone]

@sturdy swan

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[novel plank]

Hello, are automated crypto exchanges bot allowed?

[floral pagoda]

Which bot are you talking about? If I am correct, it’s forbidden. Especially because swapping services aren’t controlled by us

[novel plank]

Thinking of integrating a trusted crypto exchange service (https://changenow.io/) to a bot so people can swap their cryptocurrency, if it's needed I can show the code of it so mod see it's all working under their api?

[rancid torrent]

whenever i try to add my server and click on confirm in the third step it redirects me back to the second step and doesn't add the server

[zinc oracle]

Are you an admin or the owner on the discord server.

Only owners can add servers currently.

[rancid torrent]

ok

[floral pagoda]

I don’t think that’s allowed, let me ask the team though

[novel plank]

Thank you mate

[stone grove]

There is tip.cc a major crypto bot

Which allows depositing and withdrawing crypto

[novel plank]

tip.cc bot is on top.gg?

[floral pagoda]

Yes, though I can’t see if it was tested or not. I reached out to the team and we’ll await their answer

[novel plank]

Sure thanks

I guess it should be accepted if tip.cc bot is on the website

[floral pagoda]

Rules may change over time!

[stone grove]

It is, they also have vote rewards, ~0.001-0.05$ crypto

[novel plank]

I see

[hasty zenith]

is there an issue with server number reporting?

i definitely dont have this many

and i dont send that much either (i tested)

[next kestrel]

No, it should update with how much you send, try cross checking with your code

Also, you can ask api related queries in #topgg-api

[hasty zenith]

I did check

[floral pagoda]

Works all fine for me, maybe it’s running multiple times or something, must be at least something on your end

Ah, it’s already sorted, good to know!

[spice ivy]

I have a question, is their no longer a way to add just a user to a bot or server as an editor? Or is it now where you need to make a team?

[long ferry]

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[spice ivy]

So you can only do it by having a team?

[gloomy shell]

Correct

[olive mesa]

How add someone owner in bot ?

[long ferry]

you cannot add owners to your bot. You can add them to a team though for them to gain access

[olive mesa]

How ?

[olive mesa]

two owners !

[long ferry]

was previously a thing

is not a thing anymore

[sturdy swan]

910532834786148402 this is my discord bot, the bot submitted in top.gg but showed this bot already submitted , anyone remove this bot from top.gg.

[long ferry]

Bot was submitted by 954314921208852511

-ui 954314921208852511

[wild stone]

» Username

Ishannnnn#2959

​

​

» ID

954314921208852511

» Nickname

None

​

​

» Highest Role

None

» Badges

​None

» Joined Server

Not in guild

» Creation Date

<t:1647596808:F> <t:1647596808:R>

Aurel#0001 · Aug 7, 2022, 1:53 AM

[long ferry]

Do you know this user?

[sturdy swan]

Yes I know now I can remove

Thanks.

[viral tangle]

I was looking at the guidelines for bots, and I saw that commands couldn't require unnecessary permissions from the user. My bot has a command for configuring a feature, and that command requires Manage Server permissions so only server staff can run the command. Does this mean my bot will be rejected?

[brittle orbit]

No

your bot just doesn't need to require admin

thats all

[viral tangle]

Is it okay if the invite link requests admin permissions but the bot works fine without them?

[brittle orbit]

As long as the bot works fine without admin perms, it'll be fine and yes

[viral tangle]

Okay thanks

[brittle orbit]

np

[steady atlas]

hi

[molten cypress]

it still says zero funds

[desert plover]

You get promoted from BR to mod

There's no specific application for MODS

[molten cypress]

help

[desert plover]

Like Dominik said, we don't know how long it takes

[long ferry]

cc @molten cypress

[desert plover]

^^

[desert plover]

Ty

[molten cypress]

but its been a day

[long ferry]

read my message please

thanks

[molten cypress]

huh?

[long ferry]

this

[molten cypress]

oh ok

[grave chasm]

i been using top.gg for a while but it’s been weird lately. it makes me sign in every single time i vote from the same device. before i just had to log in once or once in a while. it’s only like this on my iphone on my android i have another discord account i use and it doesn’t do that over there either. i play for multiple bots and literally have to log in multiple times during the day just to vote. how can i make it so it doesn’t do that anymore?

[shell inlet]

it's a discord issue, and yeah even i myself have been facing this issue with my android

[grave chasm]

i’m not having this issue on my android i am on iphone

[shell inlet]

make sure you tap "stay signed in" if it gives you an option

[shell inlet]

yep it's a problem with discord not us, might be iOS or Android

[grave chasm]

that’s so weird

even not in discord

typing in top.gg to my browser does the same

it doesn’t let me stay signed in

and i don’t see the stay signed in option

[next kestrel]

if you use a browser like brave for example, it clears your cookies every time you close your tabs. it could be what's causing it. try using a different browser like chrome and it should be fine.

[sturdy swan]

How remove bot from top.gg

[long ferry]

you should be able to use the delete button on the bot page

[sturdy swan]

@long ferry why my bot Isn't verifying in top.gg also i can't view the preview page

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[long ferry]

The preview page may not show the uptodate things, thats a bug

[agile ember]

If I delete my bot. also, submit again does it recover the votes I got?

[long ferry]

Whats the reason for deleting and resubmitting

[sturdy swan]

I added an announcement how do I see it?

[cobalt sleet]

It'll appear in up to an hour

[wild stone]

The issue you're experiencing is due to server-side caching. Please wait for up to 1 hour for site cache to clear before trying again. You may also need to clear your browser cache.

[sturdy swan]

And is there any section for official documentation link so that I can add my bots docs.

[cobalt sleet]

You can use the website field or link it in your long description

[sturdy swan]

Cool

[split oracle]

Hi 👋
Recently, I had some problems with my old Discord account and I want to delete my bot on your website but I dont have access to my old account, I have access to my email to prove that it's me.
I'm waiting for your answer 🙂
Greetings

[sturdy swan]

Is there any way i can add that link in blue color? Like usual link when we click on them it takes us to our website ( in long description)

[cobalt sleet]

-css

[wild stone]

You can change colors, set background images, style and animate elements within your long description using CSS. If you need help learning CSS, you can check out these resources and ask for help if you need it in #development.

💡Please note: It's against our guidelines to hide or modify the content of any Top.gg page elements such as reviews, bot or server information, ads etc. You may change colors and border colors of site elements, but you may not modify the text content within. You must also follow our bot guidelines when designing your entity page, this includes no NSFW content and no seizure-inducing CSS! Failure to follow these guidelines will result in your bot or server page being declined, removed from the site or locked.

[agile ember]

The bot is still new and after being added just mess up the code and need to fix the problem and bot for now on the new trending but I can't make an error bot to stay on there while the user inviting it. And does It recover the vote I got after resubmitting again?

[sturdy swan]

Ty

Can i use css in announcement?

[brittle orbit]

No

[sturdy swan]

And Can i delete previous announcements?

[cerulean comet]

sorry now I've been waiting for a week

how many does it still take?

[desert plover]

With?

[sturdy swan]

Can i get help with imgur links?

[steady ridge]

What do you want to use Imgur Links for?

[sturdy swan]

Background

I upload a png image but it shows error saying only png image allowed

[steady ridge]

this is for your bot page correct or your profile banner

which one

[long ferry]

that is considered trending abuse and is bannable

if you decide to delete it and resubmit it to get it trending again

[sturdy swan]

Nvm fixed

[steady ridge]

Alright

[sturdy swan]

And for announcement i tried adding a link but it doesnt go blue and i cant use css in announcements so any Alternative way?

[agile ember]

Oh got it didn’t know that thanks for information

[steady ridge]

Not that I know of, i'll see if there is any

[sturdy swan]

Ty 🤝🏻

[wild owl]

Why my bot is not growing

[steady ridge]

What do you mean?

[steady ridge]

Is this for your discord bot or discord server?

Nvm, its a discord bot

[sturdy swan]

Discord bot

[wild owl]

It means my bot is not being added to new servers

[steady ridge]

I can't find another way to do it, sometimes the link might not go blue but it still works but I am not sure

[steady ridge]

I can't seem to find your bot on top.gg, has it gone through the verification process and been approved?

[cerulean comet]

Days

[sturdy swan]

It doesnt 🥲

[split oracle]

If a moderator can look my message 😉 #support message
Thanks 😉

[brittle orbit]

DM an online mod thanks

[split oracle]

Ok thanks 🙂

[brittle orbit]

np

[grave chasm]

i don’t even know what brave is. and im using chrome

[sturdy swan]

when im trying to add a server

still same

been 10 mins

and this is the 2nd time

i cleared cookies

no ad blockers

[wild owl]

Yea, it's name is Gentleguy

[sturdy swan]

hey I had a question regarding reviews so a user left a review saying "shit" and I was reading guidelines it says "Make sure your review is helpful to other users browsing the product" so is this helpful?

[fervent garden]

you can just report it and it'll be taken down

[sturdy swan]

welp ig this is bad

[sturdy swan]

but issue is there is no report button.

[sturdy swan]

3 dots

there are no 3 buttons

[fervent garden]

oh yeah i just checked, you're right... I think they removed the ability to report a review or something then... not too sure.

[sturdy swan]

yeah thats why I came in support 😦

[fervent garden]

Not much i can do for that, ig only a mod or something could help you with that issue

[sturdy swan]

yeah

moreover you cant even reply to a review nice

[fervent garden]

probably an issue with the site then, im sure that wouldnt be something which was intended

[sturdy swan]

probably

been about 30 mins

?

[wild owl]

@fluid birch my bot is approved and it's been weeks but still it's not visible In the website??

[fervent garden]

just a thought (im probably wrong) but it could be to do with your wifi speed or something

[sturdy swan]

but its with any server i do

[fluid birch]

I can see your bot gentleguy both on the site and in search. It might be due to your browser cache

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[sturdy swan]

would this be effecting it?

[fervent garden]

try disabling it and see

[sturdy swan]

welp

hey I just joined and this dude sent me horrible dms 962767360807276575 @fluid birch

[fervent garden]

(if thats your actual ip i'd recommend blurring it)

[sturdy swan]

nah it's fake

[fervent garden]

[sturdy swan]

it's got 4 digits

in between the dots

max number is 255

aaaaand back to square one

[fervent garden]

do you have any other extensions on?

[sturdy swan]

its not extentions

[fervent garden]

what browser are you using

[sturdy swan]

chrome

i removed it

[fervent garden]

which page are you having this issue? I'll try and re create it my end

[sturdy swan]

uploading a server

[fluid birch]

I need to leave for a bit. I'll take a look once im back

[sturdy swan]

hey i cant add a server at all

[sturdy swan]

okay thx 🙂

is there any way to report reviews?

[sturdy swan]

github

on top.gg

[fervent falcon]

how can i delete my bot from top.gg?

[sturdy swan]

https://github.com/top-gg/issues

[fervent falcon]

where can i found that?

[fervent garden]

on your bots page

[sturdy swan]

I think thats related to top.gg website not my bot's reviews

[long ferry]

are you an admin of the server you're trying to add?

[sturdy swan]

yeah

[long ferry]

known issue, have the owner add it instead for now

[sturdy swan]

but its with every server

[fervent garden]

im getting the same errors as you are but it doesnt seem to effect the process of adding my server

[long ferry]

every server you're admin on?

[sturdy swan]

yeah

even my own

[long ferry]

try a different browser then, otherwise try it later

the admin one is known, but on own servers dunno

maybe extensions interfering

[fervent falcon]

i cant find it

[long ferry]

are you on mobile?

[fervent falcon]

yes

[long ferry]

under the info tab

[sturdy swan]

i also get this

[long ferry]

that happens when you're trying to press add once you've done it already, refresh and you should see the team member pending

[sturdy swan]

whats top.gg user id?

[neon hamlet]

Hi, I want a bot that is like this: when a member is active, that bot will save a coin or virtual currency for that person in exchange for the activity, and that person can use this coin in our store. For example, can buy a profile for 5 coins.
Is there such a robot that looks like this?

[long ferry]

-how2search

[wild stone]

@neon hamlet

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[long ferry]

the top.gg-based user id, can be obtained by going to your profile

[sturdy swan]

oki ty

and is there any bug regarding reporting a review and replying to it?

[neon hamlet]

I search it but I did not find what I wanted

[sturdy swan]

i am here rn where do i find it?

[cyan palm]

The url contains your id

Copy after the /user/ part

[sturdy swan]

i see ty

[cyan palm]

Anytime

[long ferry]

try varying the search terms

otherwise try using Google

[sturdy swan]

any est for support ticket reply?

[gloomy shell]

If you submit on support.top.gg it's before 24 hours

We try to get to it faster but at maximum it should be 24 hours

[sturdy swan]

Cool ty

[hallow meadow]

Yes I did that

I did that the first time

I kicked the bot and tried inviting again but for some reason it's not joining

[long ferry]

are you getting errors while inviting it

if it says authorized, it is definitely in the server you selected, make sure it is the correct one

[hallow meadow]

It is

It also says authorized

Let me try again

[hallow meadow]

Look

[sinful elk]

When I press the save button, it does its lil' animation for a split second then does nothing. Doesn't save, doesn't notify me in #logs, doesn't update the page

[sturdy swan]

dude am such a unlucky person

i was adding the commands so i made the bot off for 2 mins

now the bot got rejected

ahhh :(

@winter walrus BRO I MADE MY BOT OFF FOR 2MINS TO ADD THE OTHER COMMANDS

ITS LITTERAL ON RN

[next kestrel]

Are you editing a server?

[sturdy swan]

WHAT TO DO?

[cerulean comet]

I've been waiting for a long time :((

[winter walrus]

You have to resubmit the bot

[sturdy swan]

SO IT WILL BE CHECKED RN?

OR AGAIN A 5 DAYS WAIT

[winter walrus]

You would need to wait for the queue again, sorry but there's nothing that we could help with these

[sturdy swan]

oof

am such a unlucky person

[next kestrel]

Check your audit logs to see if there’s no other bot trying to kick it once it joins

[sinful elk]

Nope, a bot

[next kestrel]

Hmm, have you tried editing it and saving it again? If so does it still not update?

[sinful elk]

Yup. I've tried refreshing, refreshing cache, closing the tab and reopening it

Might try once more before giving up for the day

Yeah still doesn't work

[next kestrel]

Alright, before I ask someone on the team to look into this, can you try a different browser?

[sinful elk]

Sure. I'm on Google chrome right now so I'll check out edge

Still didn't work

[next kestrel]

Alright, I’ll let someone look into this, also, could you send me the top.gg link of the bot you’re trying to edit

[sinful elk]

https://top.gg/bot/719329557404057640

I finally got the motivation to update all of my bot's pages, and this is what I get in return xd

[harsh barn]

Hey ya,
I am facing an error while searching for servers on top.gg like when i tap on join it redirects me to discord app but i am not able to join any of those servers. I tried it several times but nothing happened also cleared and refreshed my browser (chrome).

[next kestrel]

it looks like you already edited it as per the logs. give upto an hour for the description to update

[next kestrel]

is this happening just for one server or all the servers you're trying to join?

[sinful elk]

That was a while ago

I updated once to change links, went to prepare the description update, then tried to save the description

That was about 10 minutes apart

[sinful elk]

Hence why I mentioned it didn't notify me in #logs

I'm just gonna try it again on a different device in a while

[next kestrel]

give upto an hour and check back again in case your description was not updated

[sinful elk]

Surely I would've still gotten a ping in #logs if it had actually saved the update?

[zinc oracle]

@sterile cliffno copypasta please

[sinful elk]

It's now been almost 2 hours with this problem persisting. I have tried Google Chrome, I have tried Microsoft Edge, I have tried changing devices and using Opera GX
The exact same outcome. You can very clearly see that it's not doing anything when I press the button

And as I've mentioned before, the single newest log in #logs was me updating 2 of the links. The description save has never been logged

[zinc oracle]

when you scroll through is anything highlighted with an error(after hitting save)

[sinful elk]

Nothing is highlighted

[zinc oracle]

I wonder if adding the html tag is breaking things since the page already has an html tag.

[sinful elk]

hm maybe

Nope

[zinc oracle]

What happens if you make a single simple change, like adding a period somewhere.

[sinful elk]

That works

[zinc oracle]

Something in your html isnt valid html

in the new one

[sinful elk]

That's...strange

[zinc oracle]

most browsers will try and work around the issue, but topgg wont. It just will prevent saving.

[sinful elk]

I have no idea what, I tried putting it in codepen to make sure it looked the way I wanted and it does

I'll try putting it in glitch to see if there's anything that comes up

It shows up as everything being okay and lets me user Prettier without any errors

[zinc oracle]

We don't allow script tags.
That's probably it

[sinful elk]

Ah probably

Removing all script tags worked

Hopefully I didn't include any things that those tags required, since I just took the stuff from its page on my website

Thanks for the help, I'll keep out for that when I redo the other pages

[hallow meadow]

Yeah there’s nothing

Idk why it isn’t in my server

[thorny basalt]

How can I add the largest servers that use the bot?

[verbal fractal]

this is dumb but, how the hell do I respond to reviews on my bot. I cant find an option anywhere for it

[zinc oracle]

replying to reviews is currently disabled to due a site bug.

[verbal fractal]

no wonder, thanks

[next kestrel]

Probably discord’s visual ui glitch, try updating your app and add the bot again

[steady ridge]

Sorry for the late reply, sometimes your bot takes some time to be added to discord servers, its like social media but for bot's. You don't get people already looking at it and liking the post, but it takes some time

[lucid galleon]

Can't log in through the website

Found out the issue, it was my browser

[novel plank]

Hello, are automated crypto exchanges bot allowed?
Thinking of integrating a trusted crypto exchange service (https://changenow.io/) to a bot so people can swap their cryptocurrency, if it's needed I can show the code of it so mod see it's all working under their api?

[olive mesa]

Why does the share not count?

[shell inlet]

as far as it doesn't go against our guidelines it's good

-guidelines

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[shell inlet]

if you're mean server count

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[olive mesa]

No
Share

[shell inlet]

what do you mean by "share"? can you be a bit precise?

[olive mesa]

Look shards

Why it one

But I have share bot

[shell inlet]

sharding manager is managed by discord and looks like your bot* is in just 32 servers

[novel plank]

So it's allowed?

If my bot meets all requirements on guidelines it's allowed?

[shell inlet]

yes it is, just to be clear it doesn't advertise anything right? just displays crypto exchanges and stuff

[sturdy swan]

im using brave as my browser which has a built in ad blocker. is that why my texts are delayed by like a minute when I add my description for my bot?

for example as im typing i dont see anything i type until about 30 seconds to a minute of delay

[novel plank]

So the bot is for crypto swapping service
For example, you have 1 Bitcoin and you want to exchange the whole bitcoin to Ethereum, we will use changenow.io site which is trusted to automate the process so people can swap their crypto automatically

idk if you get me

bot will display crypto address to send and will ask for crypto address to receive the money in

and it will take around 5 minutes to send the funds to the user

[shell inlet]

does it require user to give you their credentials?

[novel plank]

wdym credentials?

Just crypto address to receive

No mails, anything

[shell inlet]

that's a browser issue probably, try using a diff browser

[shell inlet]

like their user ids and pw etc

[toxic topaz]

Site off

😑😑😑

[novel plank]

Nope, all that will be requested is the user to send the funds to a crypto address and their receiving crypto address

and they just have to wait a few minute for the exchange swap to process and they will receive their money in the desired cryptocurrency they have chosen previously

[shell inlet]

yeah that's allowed

[novel plank]

Alright man thank you for your answer and time!!

[shell inlet]

no problem

[spark fossil]

Hey

[toxic topaz]

Site dead

🤐

[shell inlet]

it's working fine for me

[toxic topaz]

Not working

[sturdy swan]

How many servers is your server in

[soft copper]

working for me but I didint vote

[shell inlet]

oh wait it's not, wait for 3 mins and ping me if it's still not

[soft copper]

and slow site

[shell inlet]

?

[shell inlet]

that should be *looks like your bot is in just 32 servers

[raw phoenix]

wuah

[toxic topaz]

Working 😊

[shell inlet]

yep

[soft copper]

I can join site but didnt vote

[toxic topaz]

Take time

[toxic topaz]

It's coming

[soft copper]

No joined account

[shell inlet]

you should be logged in to vote

[toxic topaz]

Again down 👇

[soft copper]

My account is logged in but it does not appear on the site. (translate)

[shell inlet]

notified devs

[sturdy swan]

tried that but unfortunately, the ads were interfering with editing the bot description as well

[toxic topaz]

Good now it's good

[shell inlet]

yeah description supports html and css

-htmldesc for more info

[wild stone]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[obsidian locust]

I didn't passed all maths exams yet but i think there's a problem

[umbral plover]

-refreshdata

[floral pagoda]

It’s not that accurate sometimes, yeah

[obsidian locust]

well so why trying to have votes if it's not sorting by votes? 🤔

[zinc oracle]

We do sort by votes its just not accurate right now.

The team are actively working on it though

[floral pagoda]

It’s actually sorting but sometimes it’s not accurate, works fine on my page for example

[long ferry]

then try pinging it

the bot is in your server then

[hallow meadow]

Ok

I typed top

And it only showed the role

Not the actual bot

[long ferry]

make sure you have really invited it into the correct server

cant help you much otherwise

[hallow meadow]

Ok then

[long ferry]

the bot is in your server, thats for sure

it is in your guild, im not sure what issue you're facing

[hallow meadow]

Strange

I don’t see it

[rain pilot]

Hello, how do I make sure that the bot thumbnail gets updated?

Like on the website

Because the picture is out of date

[brittle orbit]

Refresh your bot data

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[rain pilot]

I did

Still broken

https://top.gg/bot/1003836018237120512?tab=updates

[brittle orbit]

Try again

[rain pilot]

Just did 3 times

[brittle orbit]

Clear your cache and do it again

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[rain pilot]

Still broken

Is it bc it is still pending maybe?

Also how long is the pending list atm? been 2 or 3 days

[floral pagoda]

It can take up to a week or more

[rain pilot]

ik but what do you expect the wait is around now?

[floral pagoda]

[ruby swift]

why is my server not shoing on bid

[sturdy swan]

can i make two creator to the bot

@floral pagoda

[long ferry]

You cannot, no

you can add the other user to the team to allow them to edit your bot

[ruby swift]

can you tell me why is my server not showing on bid

page

[rough bough]

Can someone help me in #auctions-support ? I’m getting scared that no one is gonna respond in time

[spare badge]

Who is family friendly i have to dm them about my bot declined

[winter walrus]

@fluid birch

[carmine palm]

How do I keep Top.gg from pinging me like this? I would like to be updated when the PokeTwo bot vote timer is up, but its started pinging me 8 or more times in succession. Each day seems to ping me additional times. This seems like a bug. Help is appreciated

[next kestrel]

Hey, this is a known issue, the only workaround around this would be to disable browser notifications from top.gg

[carmine palm]

Disable them completely?

[next kestrel]

For the time being, yes

[carmine palm]

:/

K

[next kestrel]

Sorry for the inconveniences caused!

[clear thistle]

I added my server 2 days ago, but i still can't search it on the search option
Any reason ?

[next kestrel]

could you send me the top.gg link to your server

[clear thistle]

https://top.gg/servers/993827164434727032\

[next kestrel]

It looks like I’m unable to look for it either, I’ll let someone look into this!

[clear thistle]

Thanks Rohan, Appreciate it!

[wild owl]

But it's been over 3 weeks since it's approvals

[long ferry]

having a bot approved is never a direct indication of "It will definitely become famous right away". It needs effort and patience

[harsh barn]

Like most of them

[next kestrel]

I’m able to join servers just fine, make sure you’re joining with the right account and that you’re not already in the max number of servers for non nitro users. If you’re being redirected to discord there isn’t really anything we could do about it as it’s not top.gg related

[thorny sable]

Hi, is there a moderator I can DM? There is a user on this server which is sending me very very graphic content and personal death threats

[next kestrel]

Feel free to dm any active moderator

[thorny sable]

Ok

[steep lantern]

I can't reach the site

Nvm

[honest gate]

how do we apply a bot through a team / add project to a team

[cobalt sleet]

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[honest gate]

also does it support markdown?

?

[next kestrel]

yes

-htmldesc for more info

[wild stone]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[honest gate]

prefix of @small lantern?

[next kestrel]

there are no commands on it except for a ping command, its prefix is -

[honest gate]

oh ok

[sturdy swan]

I have a question A user gave a review on my bots page saying they said that this feature is free but isnt and he read the lines wrong and misunderstood it. Is there anything I can do?

[brittle orbit]

No, you currently cant delete or edit comments

[sturdy swan]

Its not my review its someone else review on my bots page

[brittle orbit]

Yea you can’t really do anything

If it’s inappropriate you can report it

[sturdy swan]

But isnt that bad if he misunderstood something which is written on our website and just gives a bad review about it.

[sturdy swan]

How can I make a team and add other users in creators

[steady ridge]

i doubt i can do thi command but

-team

yeahh

[steady ridge]

Here's the team support article:
https://support.top.gg/support/solutions/articles/73000510559-teams-overview

Hope I Helped

[edgy violet]

how can i reply to reviews?

[next kestrel]

Replying to reviews is currently disabled due to a bug. There is no eta on when they’ll be back

[cobalt sleet]

ID?

[clear thistle]

is that real or fake, if seems a bit fake to me

[cobalt sleet]

-b @torn crescent impersonating top.gg staff - crypto scam

[wild stone]

GARY ~ ADMIN#4853 was successfully banned.

[clear thistle]

thats what i was thinking, thx to confirm it

[lost tide]

Algum brasileiro me ajuda?

[steady ridge]

Com o que você precisa de ajuda?

[lost tide]

Isso acontece

Eu boto o id do bot pra adicionar

@steady ridge

[steady ridge]

Então, quando escreve o ID do bot/ID da aplicação, mostra a mensagem que mostrou na imagem?

[lost tide]

Não tipo eu coloco o id mostra o nome do bot perfil dele É tal uma hora pediu pra botar ele público botei etc...

Daí eu aperto pra ir próxima etapa

É aparece isso

[steady ridge]

Pode tentar fazê-lo num computador, uma vez que isto não é um problema com o site. Se não tiver um computador à mão, tente fazer o processo novamente, se ele ainda responder com a mensagem, pode tentar reiniciar o telefone, pois este é um problema do lado do Cliente.

Espero que ajude

[lost tide]

Eu coloquei modo computador deu o mesmo erro

@steady ridge e agora?

[steady ridge]

hmm

Por computador, refiro-me a um computador real, uma vez que o modo computador utiliza o mesmo dispositivo, não um dispositivo diferente.

Poderia tentar limpar a cache do navegador por

3 pontos -> Privacidade e Segurança -> Limpar Dados de Navegação

Se isso não funcionar, não posso resolver o seu problema,
Peço desculpa por qualquer inconveniente que tenha causado

[lost tide]

Rlx

[lost tide]

@steady ridge como vai pra etapa 3

3

[steady ridge]

pode ir até à parte do URL do convite?

Certifique-se de que preencheu correctamente todas as partes nessecárias do formulário

[coral relic]

Hello! i got a problem with adding my discord server to top.gg

when im done with filling it all in, the confirmation part gets stuck

tried it a couple of times in the last couple of weeks, but same results

[steady ridge]

Hmm

Strange

I've never seen that happen before

[coral relic]

any suggestions what i can do bout it?

[steady ridge]

is this on PC or Mobile?

[coral relic]

PC

Edge browser... does it need to be a community server btw?

[steady ridge]

No, its ok even without the Community Function enabled in discord servers

[coral relic]

oke so thats not the problem

even took shower and its still spinning lol

got the top.gg bot in server too ofc

[steady ridge]

hmmm

[coral relic]

wanna see the full layout?

[steady ridge]

sure

[coral relic]

maybe i missed something

[steady ridge]

I don't see anything that would have been missed

[coral relic]

hmm lucky me

[steady ridge]

I guess so

I can't seem to find anything that would go wrong on this level

And I can add my server to top.gg as I've just tried

so it might be something on your end

[coral relic]

oke thanks dude! gonna do some double checking

[buoyant crown]

Site is down .

[next kestrel]

Works fine for me, is there any error message you’re seeing?

[crimson scroll]

Yeah the site was down for like few minutes or so

[coral relic]

figured it out man! epic fail.. used the wrong account for adding it to top 🤫 sshh

so did a lil transfer and all good now lol

[coral relic]

notice my edits now also in the #logs

[steady ridge]

Yep

[clear thistle]

Hey Rohan,

Does top.gg was able to check why my server doesn't show on the website ?
I think this is the issue why i can't advertise it and only 3 hours left before the auction ends.

[floral pagoda]

What do you mean by „does not show“? Are you not able to select the product?

[cobalt sleet]

Hey! If you don't see your server on the promotables list, you can create a product here: https://auctions.top.gg/create

[clear thistle]

i know, but i can't create a product also, it fail to reach the host

[sturdy swan]

hi , m owner of a team at top.gg and a bot is in that team , i want to take bot back to myself and remove from team but i cant find any option there

[cobalt sleet]

This is no longer possible. Teams have replaced creators permanently. Creators are deprecated.

[sturdy swan]

ok

[cobalt sleet]

-cacheclear

[wild stone]

@clear thistle

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[cobalt sleet]

It seems to work for me. Try following the steps above. Otherwise, try logging out of top.gg and logging back in.

[clear thistle]

Yes it work for you because you can find your server, but mine still not show listed on top.gg when do the search

https://top.gg/servers/993827164434727032

You can search : Mythical Squad, you will see that you can't find it

[cobalt sleet]

It won't appear on the auctions dashboard, you have to create it as a new promotable. Go here: https://auctions.top.gg/create?new=1 and fill out the form using your server's info (name, description, icon and URL to your top.gg page)

[clear thistle]

I get this everytime

[cobalt sleet]

When trying to create a product?

[clear thistle]

Yeah

I tried on different pc, different connection, different browser ... always the same issue

[cobalt sleet]

Have you tried logging out https://top.gg/logout and logging back in?

[clear thistle]

Yes, i did tried

[cobalt sleet]

How big is the image you're trying to upload?

[clear thistle]

61kb since max its 64

gosh

i made it a bit smaller 58kb and it worked

BIDDING TIME ! lol

[feral frost]

What's the current wait time for bot approval? Ping on reply please

[long ferry]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[cobalt sleet]

I'll pass this on to the devs to investigate. I'm glad you got this resolved!

[clear thistle]

Thanks Mac !

[cobalt sleet]

By the way for search it can take up to 3 days for new servers to get indexed which would explain why you can't search for it at the moment.

[clear thistle]

ok it been a bit more than 48 hours, maybe tomorrow

[cobalt sleet]

Yep maybe. Give it another couple of days and ping me if it still doesn't appear.

[sturdy swan]

is there a way to embed a small video into your bot's Top.gg page?

[cobalt sleet]

You could do it using an iframe

[wild stone]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[dusky eagle]

how long does it take for a bot application ID to be accepted, and what are the next steps? i submitted the application ID for my bot a few days ago but haven't heard anything back yet

[cobalt sleet]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[dusky eagle]

and these are approval times that relate to next steps after submitting a bot's application ID?

[sturdy swan]

why topgg is showing top sites by members ? who tf wants to join official servers

most of the people want chill and gaming or dating servers but they are showing top servers with members .. like people are waiting to join the official servers....

[cobalt sleet]

Search still works as before, however we have reverted the servers on the homepage to our old algorithm to better reflect more relevant servers.

It now sorts servers in order of partnered status > member count > votes

Search and tags still filter in order of most voted

[frosty tundra]

Can I open a support ticket somewhere?

I've just purchased an auction, but got an issue with paying

[cobalt sleet]

-ticket

[wild stone]

Need more advanced support?
Open a support ticket

[frosty tundra]

Thanks!

[neat badge]

Hello, I can't seem to report reviews.
A review by "Harate" seems to be breaking review rules as it advertises another bot and breaks other guidelines.

[dreamy abyss]

Hi. On site review reporting is not working as expected at the moment.
To report reviews just DM any online mod with a link to your bot/server and a screenshot of the review you want to report and why :)

[neat badge]

I see, thank you.

[sturdy swan]

Botumu 2 hafta önce eklemek için başvurdım haber yok ne yapcam

[sturdy swan]

hey what does messages mean in this channel #bids

[zinc oracle]

-auctions -d

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Round 1 Winners. This stage runs from <t:1659985200:F> (<t:1659985200:R>) to <t:1660028400:F> (<t:1660028400:R>), allowing round 1 winners to pay for their ads that will go live at <t:1660071600:F> (<t:1660071600:R>).

During this stage, users are unable to bid for next auctions.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1660071600:F> (<t:1660071600:R>)

Next Auctions Ending: <t:1660590000:F> (<t:1660590000:R>)

Aug 8, 2022, 9:52 PM

[noble vine]

I submitted my bot for manual approval on Top.gg over a month ago and got no response. I also can’t view it on my profile?

[brittle orbit]

What’s the bot ID?

[noble vine]

999132132754600016

[brittle orbit]

What’s the bots username and tag also?

[noble vine]

Server Manager#9156

I hope the application submitted

I spent so long writing the long description

Like an hour

[brittle orbit]

Either the bot was denied or it didn’t submit

[noble vine]

Wha- it wasn’t denied because I didn’t get anything about it

So it didn’t submit :(

[brittle orbit]

I can’t find the bot in logs anywhere so it must of not submitted

[noble vine]

…

i spent so long on that

and I clicked submit

[brittle orbit]

It must of not been submitted, did you get any DM from @wild stone btw

Or are you DMs closed?

[noble vine]

No DM

DMs are open

My old bot got approved so I have that DM

[brittle orbit]

Then it must of not been submitted properly

Sorry about that

[noble vine]

I literally spent so long-

[brittle orbit]

We can’t do anything

Sorry

[noble vine]

I know I just hope that issue gets fixed or is fixed.

[brittle orbit]

It was never an issue, it might of been on your end

[noble vine]

Oh alr. Thanks for the support.

[brittle orbit]

No problem

[wild owl]

When is the staff pick

Also my bot is still not visible in the search results

It's been over a month

https://top.gg/bot/995283490679574540/

[brittle orbit]

Staff picks are every quarter (every 3 months). And I see your bot on search, try clearing your cache if you can't see it.

[sturdy swan]

seems not good in my opinion !!

[wild owl]

Ohkk thanks

But I cleared my cookies and all

Still can't see it

[brittle orbit]

Hmm

[sturdy swan]

+where is the sorting system in main page ?(like top voted top members) gg dumb ideas man!

[brittle orbit]

Thanks for the feedback!

But please don't call our staff dumb as they try their best

[sturdy swan]

oke sorry for that but its kinda not good man!

like your site as soo many bugs just can't tell!

and then this!

[brittle orbit]

We are aware and our team really try's their best!

But as I said before, thanks for the feedback

Now unless you need support, I suggest you move to #general. Thank you!

[sturdy swan]

like if you enter the site first time you will only see the top servers with members! no option to sort out! then the top servers with members are 80% official servers! why would I want to join company servers insted of fun ones!

@brittle orbit i need a support for this!

[brittle orbit]

Please move to #general unless you need support. This isn't a channel for feedback

[sturdy swan]

then where is the feedback channel ?

[brittle orbit]

There is no feedback channel

[sturdy swan]

that's why!

[brittle orbit]

But feel free to leave your feedback in #general

[long ferry]

https://feedback.top.gg is a thing

[slim grail]

I'm trying to add a server, but it doesn't work. The console keeps giving a promise error. Is it because of me or is it a general problem? It hasn't happened for 2 times.

[brittle orbit]

Try clearing your cache

[slim grail]

okey

[sturdy swan]

Botumu 2 hafta önce eklemek için başvurdım haber yok ne yapcam

[next kestrel]

Botunuz 2 Ağustos'ta zaten onaylandı

[thin hatch]

does anyone know why the profile pic of my bot isnt shown on the top.gg website?

[floral pagoda]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[floral pagoda]

@thin hatch Versuch es mal mit den oben beschriebenen Sachen

[thin hatch]

Vielen Dank, ich werds versuchen 🙂

hier sehe ich immer noch kein bild

[floral pagoda]

Braucht manchmal ein paar Minuten, vielleicht auch mal den Cache löschen

[thin hatch]

aber hier schon

[thin hatch]

okay, vielen Dank

[floral pagoda]

Vielleicht mal im Inkognito-Modus die Seite aufrufen

[long ferry]

hast noch keine edits gemacht

refresh data, dann edit dann save

[thin hatch]

ah, ist jetzt da das bild 😸

danke euch!

[floral pagoda]

[keen spear]

@toxic zephyr hiii

@floral pagoda bro

[floral pagoda]

You can contact us via direct message, no need to ping us without context

This is the support channel for Top.gg, do you have a related question?

[keen spear]

Pls review my bot fast as soon as

[floral pagoda]

-upto

[wild stone]

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[sturdy swan]

Why isn't my server shown in this menu? Im the owner of the server

what are the dimensions for the background of my bot page?

[feral frost]

Hey there, could you guys please remove a review from my Discord bot's page as the person who left the review was advertising another bot, and additionally, then never added my bot to their server or ran any commands on it. Thanks!

Bot page link: https://top.gg/bot/958046938245234778

[next kestrel]

It looks like you’re logged in on a different account

[next kestrel]

feel free to DM any active moderator

[feral frost]

Alright will do

[next kestrel]

There is no fixed dimension, it should auto scale it, is there a particular issue that you’re facing when you’re using backgrounds?

[sturdy swan]

no not really, i just thought that there were dimensions

thank you for letting me know 😄

[next kestrel]

No problem

[long ferry]

removed for advertising another bot, though "then never added my bot to their server or ran any commands on it" may not count as proof

[feral frost]

Alright, thanks

[cunning plinth]

how do i update the bot page? i changed the name and avatar of the bot but it wont update on top.gg

[long ferry]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[cunning plinth]

thanks

how does it work with servers

theres no refresh data button

[floral pagoda]

The bot keeps track of that

[cunning plinth]

but it didnt update

[floral pagoda]

@small lantern in this case

It can take some time, I guess

[cunning plinth]

oh right i kicked the top.gg bot

[floral pagoda]

That’s unfortunate, just add it back and you should be alright, don’t know if that will work for you

[neon hamlet]

Hello, do you know a robot that gives him an active role if someone is active?

[long ferry]

-how2search

[wild stone]

To find a bot that you need, please try searching for it on our website.

You may need to refine your search term, but with just a little effort you can find the bot that you need. Read our Quick Start Guide to Top.gg support article for more information on how to best use our search.

If you still haven't found a bot that suits your needs, then try searching on Google for it.

[neon hamlet]

idk what should i search

[long ferry]

try varying around with the terms

otherwise try google

[vale pebble]

how can i transfer bot ownership from @odd flume

[stiff gyro]

Hi

My bot has been approved on top.gg but my bot's profile picture is not showing

?

[wild stone]

@stiff gyro

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[stiff gyro]

Ok thankyou

[ruby swift]

did they ever fix refresh data button

[next kestrel]

you can reach out to a moderator in order to transfer ownership of your bot!

[next kestrel]

it works fine for me, is there an issue you're facing with it?

[narrow hornet]

Hey y'all, I submitted a bot for verifiction -- how do I check the status?

It looks like the verification team added the bot and deleted it sometime later, for testing it seems.

[wild stone]

@narrow hornet

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[dreamy abyss]

It would seem like your bot got declined earlier today

Feel free to fix the issue and submit the bot again :)

[wild stone]

Bot Review Notifications

If your bot is approved:
You'll get a DM from @wild stone, a ping in #logs and you'll be assigned the <@&265125253443878912> role here.

If your bot is declined:
You'll get a DM from @wild stone and you'll also get a ping in #mod-logs.

💡 Please make sure you have your DMs activated for this server.

[narrow hornet]

Hey @dreamy abyss - thanks for the heads up. I only put in a command because it asked for one and I couldn't not do it. It doens't require one.

@floral pagoda Can I show you how it works? It also looks like you may not have added it with proper permissions, or have something that's blocking the permissions within your server that's preventing the proper usage.

[floral pagoda]

Feel free to send me a direct message, public channels should never be used to dispute a decline! 😄

[narrow hornet]

You got it 🙂

[narrow hornet]

Shot you a DM.

[stiff gyro]

I did everything you said but still my bot's profile picture did not change

does it change over time ?

[sturdy swan]

Yep!
It should change within the next few hours (probably even less) due to caching and all of that nerdy jazz

[stiff gyro]

ok thanks

[dreamy abyss]

I dont see any saves on your bot the last few days. Did you click edit then save?

It should happen pretty instantly after you do that

[stiff gyro]

now i logged in top.gg again and it's fixed
thank you very much

[sturdy swan]

Why isn't my server shown in this menu? Im the owner of the server
Edit: I'm logged into another acc but it's the right one

[dreamy abyss]

Make sure the account you are signing into is the owner of the server on the discord.
Then click the "refresh servers" button, sign out, back in again, click the "refresh servers" button once more and it should be there

If you still dont see servers after trying that, let me know :)

[silver lichen]

Whats the current wait time for verification?

[wild stone]

@silver lichen

The average up-to-date approval times are stated [here](#support message).

This does not mean it will take the same amount of time someone else's bot took to be reviewed and does not mean your bot is guaranteed to be reviewed within that time frame.

There is no exact time for how long bot approval will take.

There is a queue and you're not first, nor are you last.

Read more about our reviewal process here

[stiff gyro]

How can I see my bot's server count on Top.gg

?

[dreamy abyss]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[stiff gyro]

I couldn't find it, but can you tell me exactly what it is?

[fiery thunder]

My bot keeps getting declined cause the reviewers never understand what it does

[sick haven]

you should probably work on making it easier to understand then, if the people reviewing the bot can't understand it how are users supposed to know?

[next kestrel]

you will have to make a post request to top.gg in order to display them. you can find more info at https://docs.top.gg/api/bot/#post-stats

also for further questions, I'd use #topgg-api

[next kestrel]

if you wish to dispute a decline, you can feel free to DM the reviewer for further clarifications

[stiff gyro]

I do not fully understand

what kind of sender request

[floral pagoda]

#topgg-api - As Enigma said! :)

[timid tiger]

How do I put pictures in description on my bot's bage?

[wild stone]

@timid tiger

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[timid tiger]

Thanks

[split vine]

Is there any way I can get back my description I made for my bot upon reviewing since being declined?

Please @ me if you reply :)

[sturdy swan]

Görmemişim pardon

[sturdy swan]

I don't believe so

[merry nexus]

How do I put pictures in description on my bot's bage?

[floral pagoda]

Provide links (imgur for example)

[ruby swift]

Um not good at making images that are 64kb

[long ferry]

there's compression tools online

not that difficult

[rugged dove]

@floral pagoda My bot was queued for Approval. Then it was suddenly deleted from my profile.

[floral pagoda]

See here: #mod-logs message
It got declined. If you have a question, feel free to send me a direct message

[ruby swift]

Can you show me?

[long ferry]

https://www.google.com/?q=Compress images online

[ruby swift]

thx i found a site that helped me

[brittle orbit]

Try clearing your cache

[halcyon niche]

Ok

[brittle orbit]

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[halcyon niche]

No working

[brittle orbit]

@long ferry i haven't seen this before, can u pls take over. ty

[long ferry]

use something else than operagx

use chrome

operagx and brave are both known to cause that issue

[halcyon niche]

Ohh i log in that id in second browser it working

I just submitted that issue for telling that your login system not working on some browsers

[halcyon niche]

@long ferry he scamming people take action

[long ferry]

ID?

[halcyon niche]

1003461878833479711

[long ferry]

@swift parrot

[halcyon niche]

Lmao 🤣🤣

[long ferry]

-b 1003461878833479711 impersonating a bot, claiming to be verifying to gain access to top.gg

[wild stone]

Captcha.bot#8969 was successfully banned.

[gloomy karma]

How to transfer the bot I own on Top.gg to another account?

[long ferry]

we currently do not have a transfer feature, so you'd need to delete it and resubmit it on another account

[gloomy karma]

ok thanks

[timid tiger]

How do I do different HTML Markdown for Desktop and Mobile on this site?

[long ferry]

one solution is javascript, but that is not supported

You can likely look up tricks on how to detect the user agent using only html

[timid tiger]

Thanks

[wary matrix]

Hello, is it allowed to have an voting leaderboard each month, and gift rewards (bot premium) based on it ?

[native condor]

if i change the name and profile of my bot on the discord developer portal will it also change on top.gg?

[next kestrel]

-refreshdata should help you update it

[wild stone]

@native condor

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[native condor]

it wasn't updating badly-

[next kestrel]

are you sure you're changing the name and pfp under the bot section of the developer portal?

[native condor]

yes i did

[next kestrel]

do you mean giving bot premium whenever someone votes?

[native condor]

it's basically my old bot and i want to change it's name coz I'm lazy to apply again--

[wary matrix]

I mean having a monthly votes leaderboard, and giving premium to the top voters

[next kestrel]

yes, you can do that

[wary matrix]

Nice, wanted to be sure before getting into it, thanks 👍

[next kestrel]

once you click on refresh data, make sure to click edit and then save

[shut grotto]

why is the pfp not showing up?

[next kestrel]

-refreshdata

[wild stone]

@shut grotto

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot's avatar / name on your Discord Developer Portal and not the application's icon / name.

[shut grotto]

thanks

[next kestrel]

np

[bitter gust]

Any updates?

[dreamy abyss]

Hey, no updates yet. I added the Patch Notes Notification role to you, so you should be notified in #954488568967995472 when the issue has been fixed

[toxic estuary]

how to transfer bot to team?

[next kestrel]

-team

[wild stone]

@toxic estuary

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[next kestrel]

This article should cover everything you need to know!

[livid heart]

What markup do you need to use to add Pictures to the description of a Bot?

[long ferry]

https://www.markdownguide.org/cheat-sheet/

[long ferry]

actually,

You could use an iframe from your website since that supports js

[toxic estuary]

alr thanks

[long ferry]

so you could then determine within that iframe if the client is on mobile or desktop

[toxic estuary]

my friend added me to the team but i am not abel to access the page (the bot is not approved)

[long ferry]

go to /edit directly

if the buttons do not show up, thats a known issue

[crisp sparrow]

@honest gate

@honest gateidhar aa kr bol

[toxic estuary]

is it possible to reduce the size of the image in top.gg long description?

[crisp sparrow]

@long ferrymy bot recently got approved in the top.gg page but i didn't get the role who was having team ownership in top.gg he got the bot developer role

[long ferry]

team members do not get the developer role

only the user who submitted the bot

[muted fog]

hi

[uneven pendant]

how can i really know who claimed 15$ from top gg in my server website , because its showing unkown user

[cobalt sleet]

That's a known issue. The credits have been sent to your auctions account.

[uneven pendant]

Alright but at that time my friend had ownership ( we spare ownership by seasons) but his account was deleted by discord, i guess i can send proofs

[native condor]

if someone have a team with a bot on the team and you were added to the team will u have permissions to edit the bot?

[cobalt sleet]

When were the credits claimed?

[uneven pendant]

10/8/2021 ( but my friend dont know even how to claim this time and so we just learned about top gg and vote website and we saw it eas claimed)

[cobalt sleet]

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.