support

[sturdy swan]

oooooooooooo

[brittle orbit]

-refresh data

[floral pagoda]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[brittle orbit]

Smh dom

[acoustic sentinel]

What it is?

[sturdy swan]

refresh

[acoustic sentinel]

Still

F

[dreamy abyss]

Are you the owner of the server?

[acoustic sentinel]

Yes

[dreamy abyss]

Is the top.gg bot on your server? https://top.gg/servers/invite
If it is, does it have CREATE_INVITE perms?

[dreamy abyss]

Ok, when you are on the add server flow, try clicking the regenerate invite button, then try saving

[acoustic sentinel]

Using invite link top.gg?

[dreamy abyss]

Click the blue "here" link to regenerate the invite

If that stil does not allow you to save, try on another browser

[acoustic sentinel]

Ok ok

[remote tapir]

hello

[wild stone]

@remote tapir

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[remote tapir]

What is the problem with spam messages?

[zinc oracle]

spam messages?

[acoustic sentinel]

Still

[dreamy abyss]

You also tried on a different browser?

If so, mind sending a screenshot of the data you filled in?

[acoustic sentinel]

Already

[acoustic sentinel]

Where will I send it?

[dreamy abyss]

you can send it here

[long ferry]

are you an owner trying to add the server?

Or an Administrator

[acoustic sentinel]

Owner

[long ferry]

Owner referring to having ownership on the discord server, trying to submit it as that user

[acoustic sentinel]

I am the owner of the server

[long ferry]

and trying to add it using the account that has ownership of the server?

[acoustic sentinel]

Yes, same account

[long ferry]

Try again later then

[acoustic sentinel]

Humm okay

[shut grotto]

How do i remove/change the review that I made

[sturdy swan]

Administrator privileges are required for our bot to run smoothly. If we apply, will we be rejected?

[cerulean ember]

No bot require administration permission to run, if perms are managed well then there's no requirement of admin. So yes we don't allow bot asking for admin

[sturdy swan]

hi i changed the name and picture of my team and it is still showing up under the old ones

[sturdy swan]

ok, thanks

[cerulean ember]

Try clearing cache and log out login

[sturdy swan]

that worked thx

[dreamy abyss]

Currently review deletions are broken, feel free to DM me with the link to the bot and a screenshot of the review you want deleted, and Ill help you getting it deleted :)

[edgy pumice]

how can i make clored text?

[dreamy abyss]

In your bot description?

[wild stone]

You can achieve this using Markdown or HTML in your bot's description. You can ask in #development for help or use this HTML and Markdown cheatsheet for more resources.

[sand lance]

Hey Team! I'd like to respond to reviews on my Bot, but I can't find an option to.

[supple mica]

Unfortunately that's disabled at the moment whilst we fix some things behind the scenes

[primal breach]

Can multiple people be owner of a bot?

[long ferry]

directly owner, no. You can add them to a team as admins

[cursive siren]

hi, we can spam #logs

[long ferry]

Well, that would get you ratelimited at some point nonetheless

[primal breach]

Alrighty, thanks

[primal breach]

Hi,
Does anyone know if it takes a while for the overview page to update at your team's page?

[shell inlet]

hey yeah it takes a while to get updated

if after few minutes it doesn't, clear site cache and try again

[primal breach]

Okay, thanks :)

[digital parcel]

noice

[sand lance]

Aight, thank you

[crude loom]

Hello, I am trying to add a team member to my bots page and I was wondering how to do that

[shell inlet]

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[errant iron]

When Do I get vote credits after reaching 100 votes

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[runic carbon]

Huhhh?

[long ferry]

yup that's not a proper direct image url

go on that Imgur page, right click copy image url

that's what you can use

[solid swallow]

My bot Mortyn will be in maintenance, because we will update it to discord v14

For you dont remove it

[spring gyro]

Top.gg is not letting me delete my server off the site I need to start over

It's bugged for me pls help

It keeps kicking me off the site

and bugging out

[brittle orbit]

Try clearing your cache

[spring gyro]

Ok

Is it a cookie problem?

I'm using chrome

[brittle orbit]

Yes, it could be

[spring gyro]

Should I clear cookies and site data?

[brittle orbit]

Yes

[spring gyro]

Ok

[wild stone]

@spring gyro

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[spring gyro]

I tried that it still won't let me

Why is the garbage can icon grayed out

[brittle orbit]

You need to type "DELETE" in the box

[spring gyro]

Ah ok

Good it worked

[brittle orbit]

Great! Have a great day!

[spring gyro]

Let me try to add my server again on the site

You too enjoy your weekend

[spring gyro]

One more question how long will it take before my server gets put on the site?

It says my project is not approved yet

Sorry new to this top.gg thing

Nvm it's live and approved

[timber orchid]

help pls. can someone pls remove this comment

[brittle orbit]

Hi, it’s a known issue at the moment that you can’t edit/remove comments. Could you please DM an online mod with the bots Top.gg URL and screenshot of the comment?

[timber orchid]

ok. sounds good! thanks

[sturdy swan]

https://media.discordapp.net/attachments/989400485867945994/1000280919766204586/Screenshot_20220723-112904.png

what's this on bot page?

[next kestrel]

its the server count of the bot (total number of servers the bot is in)

[sturdy swan]

okay

[sturdy swan]

why it's not showing on my bot page

[next kestrel]

because you are probably not posting it, you will have to make an api request, please refer to https://docs.top.gg/api/bot/#post-stats and feel free to ask any questions in #topgg-api

[sour island]

Can i get my bot vote count by url or API...?

[sturdy swan]

Yes you can, see the documentation here https://docs.top.gg/api/bot/#find-one-bot and use the #topgg-api channel if you have further questions

[sour island]

I can't get it in docs, can you send a screenshot for it please?

[sturdy swan]

Make a request to https://top.gg/api/bots/:bot_id - replace :bot_id with your actual bot ID. If you need more help #topgg-api will be better

[sour island]

Ok ty

[true oyster]

How can I use the credits I earn on the page with the votes?

[shell inlet]

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[true oyster]

Ty

[shell inlet]

np

[ember raft]

bot name is not changing in topgg

[brittle orbit]

-refreshdata @ember raft e

[wild stone]

@ember raft

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[feral frost]

That's planned?

Is there an ETA for it?

[long ferry]

it is an issue to be fixed, not something planned to be added.

Removing reviews not made by you cannot be removed. If you encounter reviews that violate our guidelines, you can reach out to a moderator

And no there's no ETA+

[feral frost]

Then wdym "at the moment you can't edit/remove comments"

[long ferry]

because it is not possible due to site issues

[feral frost]

So that implies it will be added

[feral frost]

But the u said this

[long ferry]

It is an site issue that reviews cannot be deleted made by you. In general, reviews not made by you cannot be deleted by yourself

[feral frost]

Ok

Thanks for the clarification

[mellow tiger]

hey

if my bot is alr verified on top.gg

then can I add it on team?

@dreamy abyss

[dreamy abyss]

Please do not tag individual staff members, I’m busy at the moment

[mellow tiger]

@dreamy abyss opps sorry

[sturdy swan]

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[sturdy swan]

You can add your bot at any time

[mellow tiger]

@sturdy swan in a team also right?/

[sturdy swan]

Yup

[mellow tiger]

@sturdy swan okay thanks

[sturdy swan]

No need to always tag ^^

[mellow tiger]

opps sorry

[acoustic sentinel]

@sturdy swan

[sturdy swan]

?

[placid swift]

how can i use the api for bdfd language?

[sturdy swan]

is BDFD even a proper programming language?

[placid swift]

uhhh for me yh

[sturdy swan]

i guess #development is good to ask, idk about bdfd

[placid swift]

alr

[zinc oracle]

its a pseudo language

but yeah #development

[sturdy swan]

Hello I tried to buy an advertisement in the website but it said i need to verify my email

I clicked send email

received nothing

And again snd still nothing

[gloomy shell]

make sure that youre opening your email and clicking the link to verify in the same browser you requested it from
so dont switch tabs/browsers

[sturdy swan]

I didn’t receive any emails

[gloomy shell]

Check your spam folders and such and make sure you're checking the email that is associated with your logged in discord account

[sturdy swan]

I did

Nvm found it thanks

[pearl owl]

Hey guys, I am trying to find a way to add a song to a queue.

I set the bot to play a song, but when I tell the bit to play another song it skips the current song to play the new song. How do I just make it play the next song after the current song to finish?

[wild stone]

@pearl owl

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[surreal ermine]

How do I use the bot?

[sturdy swan]

You cannot use @wild stone / the commands above

Limited to staff members

[surreal ermine]

where can i use it

[sturdy swan]

As I said, it does not have commands for you to use besides some commands like -botinfo or -userinfo

You can use other bots in #commands

[elder mauve]

Can't vote from my mobile , it just again shows that I have not voted when I reload the page after voting

[nimble granite]

Help pls

When I try to save the webhook I get this error

I'm trying to do this, with my server, so I have the rights

[next kestrel]

what happens after reloading the page? does it allow you to vote again?

[elder mauve]

It just makes me vote again and then says you have already voted. No prizes given.

[next kestrel]

then its probably a visual bug, your vote would have gone through!

[elder mauve]

Yeah , but didn't receive any rewards.

Although, voting works fine when I use my pc.

[next kestrel]

what rewards are you talking about?

[elder mauve]

Like different bots give some cooldowns or lootboxes etc

[next kestrel]

-wrongserver

[wild stone]

@elder mauve

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[next kestrel]

please refer to the above embed ^

[elder mauve]

But, It's the same for all bots

Voting works fine on my pc but not on the mobile.

[nimble granite]

And I don't have an edit button

[next kestrel]

like i said, it must have been a visual bug, if you're unable to vote for the same bot and if its asking you to wait, your vote would have already gone through
its just not updated visually on the ui

[next kestrel]

log out and log back in and see if it fixes it

[nimble granite]

Already tried..

[next kestrel]

hmm, that's weird, could you try clearing your browser cache by following the steps below

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[nimble granite]

I also tried..

[next kestrel]

hmm, i'm not sure what's going on, i shall ask someone to look into this and take it from here! I apologise for the inconveniences

[nimble granite]

Okey..

[cobalt sleet]

Are you the server owner on Discord?

Or just an admin?

[nimble granite]

Yes

[cobalt sleet]

What browser are you using?

[nimble granite]

Chrome

[cobalt sleet]

Try using a different browser and see if that helps

[nimble granite]

Problem still exists

[wild stone]

@nimble granite

Need more advanced support?
Open a support ticket

[cobalt sleet]

Open a ticket and include all your account info (top.gg id, discord id, server id...)

Explain the issue and include screenshots

[nimble granite]

What is Top.gg User ID?

[boreal pawn]

Sup

[gloomy shell]

-topggid

[wild stone]

Finding Your Top.gg User ID

You can find your Top.gg User ID on your Top.gg profile.

Follow these steps to find your Top.gg User ID:
Click here to navigate to your profile.
Copy your Top.gg User ID from the address bar.

[left ferry]

where do i claim voting credits?

when my bot gets 100 votes, where can i claim 15$ credit?

[sturdy swan]

-credits

[wild stone]

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[reef yacht]

xd

[short dome]

I have several notifications enabled, but all of my daily voting notifications excessively repeat
There are times when I'll get the same notification 28 times in two minutes and was wondering if it's possible to fix that

[next kestrel]

This is a known issue at the moment, the only quick fix is to disable notifications from top.gg on your browser

[frozen mason]

it's been a few days and still it's not listed

https://top.gg/servers/954407562474819615

any ideas?

[long ferry]

seems to show up

[sturdy swan]

привет

[strong spade]

bruh

[sturdy swan]

какие

[strong spade]

english

[sturdy swan]

я этого не знаю

[frozen mason]

hmmm then probably is a caching issue on my side

[sturdy swan]

благодарю вас

[strong spade]

oop my bad

[sturdy swan]

просто переведи с русского

или я могу сделать испанский, если нужно

[long ferry]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[brittle orbit]

hi

[wild stone]

@brittle orbit

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[brittle orbit]

oops wrong channel lmao 😂

[supple mica]

[brittle orbit]

go away dylan

[ashen trout]

why doesnt my bot show the shard count on the site

[long ferry]

-servercount

[wild stone]

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[ashen trout]

https://xbb.speedygoat.net/cODU6/sIYAsErU91.png

it posts the server count just fine.

[long ferry]

refer to docs above

ask in #topgg-api if you need further help

[ashen trout]

you didnt help at all but thanks

[supple mica]

This isn't the channel to ask for support regarding the API. Please read the channel topic if you haven't already^^

[heavy sequoia]

Why the server that i added doesn't show up when searching for it in top.gg explorer/search bar?

[brittle orbit]

It’s a known issue

[sour grotto]

i need halp[

it says put email i did

still not working

it says u need to verify

i did

so how to verify

@brittle orbit

@cobalt sleet

@wild stone
@wild stone

@brittle orbit yesd

so

[brittle orbit]

Could you please rephrase what you're saying?

[sour grotto]

ok

[brittle orbit]

I don't really understand

[sour grotto]

so

i try to add bot it says verify

but i did

[brittle orbit]

yes, you need to verify your Discord account by adding your email address to your account

[sour grotto]

hooooooo

ok thx

[brittle orbit]

No problem.

[sour grotto]

it says email registered

@brittle orbit

id et it

[brittle orbit]

Could you screenshot where is says you need to verify

[sour grotto]

get

ok

[brittle orbit]

And by the way please don't spam ping our staff @sour grotto

[sour grotto]

ok

sorry

it wont let

[brittle orbit]

What do you mean?

[sour grotto]

it wont let me take photo idk why

i am pressing ps

on key bord

[brittle orbit]

Do you have windows or mac?

[sour grotto]

windows

next to f12

[brittle orbit]

Press Shift + Windows + S

[sour grotto]

ok th

thx

hoooo

i am so sorry

how to share

i am so sorry

i am a noob

at pc

[brittle orbit]

uhm

Did it save to your files?

or maybe take a picture with a phone if you have one and then send it

[sour grotto]

ok

ok

my phone die

lol

[brittle orbit]

I don't really understand what the issue is, and I can't really help you if I don't know what the issue is, sorry.

[sour grotto]

its ok

what

wait

it says email registered

but

it says email registered

[brittle orbit]

What is asking you to verify?

[sour grotto]

ok

so

it says

slet server

select

i do it

it says

authorize

i click

and it takes me back

[brittle orbit]

Are you signed in with correct discord account?

[sour grotto]

yes

this account

[brittle orbit]

Then it might just be a Discord API issue

I can't help you there

[sour grotto]

how can

who

[brittle orbit]

No one here, you can try reaching out to discord if you'd like

v

https://support.discord.com/hc/en-us

[sour grotto]

ok thx u so uch

[brittle orbit]

no problem

[sour grotto]

much

[sturdy swan]

what should I do, there was a bot on top.gg, i invited it and now their mods/developer is creating invite using their bot to my server

Bot ID: 841502624162643969

i deleted that invite link now, but i am afraid bot will create invites again

[crude loom]

Hey, can I add a co owner as developer?

[sturdy swan]

hes just checking what servers his bot is in

[crude loom]

Like in this server as a role

[sturdy swan]

i used to do that

[sturdy swan]

and i guess it is not allowed to destroy privacy of other users

[sturdy swan]

#mod-logs message
Top.gg declines those bots directly

[next kestrel]

deny its permissions to create invites, i shall have someone look into this and delete the bot if we are able to reproduce the same behaviour!

[sturdy swan]

ok thanks

[next kestrel]

is there something specific you are doing before which the bot creates an invite?

[sturdy swan]

no, that head mod in their support server create invite to my server

i just invited the bot

and that mod in their support server is arguing with me that he can join any server in which his bot is

[next kestrel]

-team

[wild stone]

@crude loom

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[crude loom]

If I add them there, do they get the role in this discord server

[next kestrel]

feel free to DM any online mod from top.gg with screenshots and they shall take it from there
and no, bots creating invites must explicitly state why they are creating invites, what they're doing is a breach of privacy

[sturdy swan]

I messaged Nekomaki#0001

[next kestrel]

they no not, its only the owner of the bot who gets the role!

[crude loom]

Ohh yep ok thx

[next kestrel]

np

[vagrant wren]

hi, for about a week now i've been unable to access the top.gg website (whether it's the website directly or links eg. for voting, it just loads infinitely until eventually there is a gateway time-out). Other websites i use don't have this problem and i've tried different devices, not sure what the problem is.

[next kestrel]

try clearing your cache by following the steps below. Also please try a different browser and see if it still persists

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[vagrant wren]

it worked, thank you very much

[opaque lotus]

Why it is not working?

const express = require('express')
const Topgg = require('@top-gg/sdk')

const app = express() // Your express app

const webhook = new Topgg.Webhook('auth') // add your Top.gg webhook authorization (not bot token)

app.post('/dblwebhook', webhook.listener(vote => {
  // vote is your vote object
  console.log(vote.user)
}))

app.listen(135) // your port 

[brittle orbit]

please head to #topgg-api for api help

Please DM enigma

[sturdy swan]

i tried

but he/she dm's are blocked

[brittle orbit]

Just wait for a resopnse

Okay.

@next kestrel do you wanna quickly open your dms

[next kestrel]

my dms are already open! feel free to reach out to me

[sturdy swan]

okay

thanks

[sturdy swan]

you can easily hide the command and set perms so only you can use it

[sturdy swan]

that's not why i am reporting about it, the developer of that bot is joining my server and telling me that he can join any server in which his bot is

nvm i already reported it to a moderator

[sturdy swan]

i mean like theres nothing wrong with that but if its a private server for only you then change the channel perms of everyone to view_channel - False

[sturdy swan]

sorry, but top.gg doesn't allow this, so i reported, also don't ping me, turn OFF pings

https://tenor.com/view/discord-reply-discord-reply-off-discord-reply-gif-22150762

[sturdy swan]

It is a privacy breach, Discord does not allow this and it may lead to the bot getting banned or the developer warned about it. So yes, three is something wrong with it.

Feel free to hit the "Report" button if you have found such a bot or eventually DM a moderator if needed.

so you can get banned from joining servers that your bot is in?

[cobalt sleet]

That's a breach of Discord's Developer Policy. You cannot use your bot to create invites for other servers and join them without the server owner's consent.

You can be banned not only from Top.gg but also from Discord for doing it.

[sturdy swan]

I don't think Discord care about developer policy since mee6 still here

[trim basin]

I can't edit my own work nor view analytics. I need help! 🙂

[shell inlet]

are you sure you're logged into our site?

[trim basin]

Pretty Sure

[shell inlet]

can you provide the server id, also try scrolling down if you haven't you'll be able to see edit

[trim basin]

"You don't have any projects"

[shell inlet]

can you provide server id

[trim basin]

yes hold on

987291212300050463

[shell inlet]

looks like you edited the server 2 minutes ago

[trim basin]

I did

it only allows me to set it to public or private

[shell inlet]

what's the issue then

[trim basin]

not anything else

I can't even view analytics

neither everything

[shell inlet]

https://top.gg/servers/987291212300050463/analytics

try that

[trim basin]

Forbidden

[shell inlet]

try clearing site cache and login again

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[shell inlet]

oh wait i just noticed that someone else has the ownership of this server now? https://imgur.com/EaHtV1b

[trim basin]

Yup, they're the owner of the server but i made that

So i should have the power to edit?

[shell inlet]

looks like the site just cached again, you can't access it then now

yep you should ask them to edit it

[trim basin]

Ooooh

[shell inlet]

-team use teams if you want access too

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[trim basin]

I see, that's what the use of teams

Thank you for your time @shell inlet!

[shell inlet]

no problem

[trim basin]

I appreciate it!

🙂

[shell inlet]

@sour grotto refrain from sending ads thank you

[iron sable]

i cant log back in on top.gg

it sends me to autherize access page and its just blank

nvm its the discord page yall can do nothing about it

also

when is the website gonna be fixed

almost everything is broken

[sturdy swan]

Hello, so my bot is under my team so me and the other developer can access the bot application on top.gg. I just wanted to know how I can reply to comments on my bot page as the team account as of course me replying to comments show's engagement and that I listen to comments like I should.

[shell inlet]

what is broken, can you be precise?

[shell inlet]

hey currently that's not possible

[sturdy swan]

Well that's annoying for the following reasons:

1: I can't write a reply as under the team.
2: I can't do it via this account even tho I am the owner of the team?

I don't see not a single reply function

[shell inlet]

as i said, currently it's not possible as there's a bug and for your info it was never possible to reply as a "team". You could've replied using bot's account in the past but currently it's been disabled due to bug

you can suggest if you want in https://feedback.top.gg

[iron sable]

the review system nobody could vote i think now its fixed, the search results where servers with 0 votes are above servers with 100s, the login log off/ it takes alot of time to do either of them i tried it in multiple devices but i have to spam click log in or log out and wait some minutes for it to work, the analytics ive complain this in the past and a mod here said that the team is working on it

[sturdy swan]

What's the ETA on this bug getting a fix ?

[shell inlet]

no ETA

[sturdy swan]

Seriously? How much god damn money does this site make and no eta on simple things 😭

but fine.

[sturdy swan]

What makes you certain that the behind the scenes bug is simple?

[heavy sequoia]

and what should i do then?

[brittle orbit]

You can not do anything. Just wait a little while and it might show up

[heavy sequoia]

oh i see

[shadow frigate]

Hi so our server is already on top.gg, but if i check my profile it still tells me to add it to top.gg? We are two owners

???

[keen geyser]

at this point they should just remove the review section its been buggy since like a year or two

and i dont think it will work in the next few weeks

[long ferry]

Heya! If you're an Administrator and not an owner of that server, that issue is known as of now. You should still be able to visit the server-page by directly going to the server page instead

[shadow frigate]

But what if i wanna edit it?

[long ferry]

You can go to /edit on the server page directly then, iirc you may not see the edit buttons there right?

[shadow frigate]

Yeah no edit buttons or anything

Putting /edit did work :-)

Thank you

[eternal knot]

I can't reply to reviews of my own bot, I'm logged in.

[long ferry]

That's a known issue as of now, there is no ETA

[primal breach]

Example:
Someone reviews your bot, but the review is not true and the user himself did something incorrectly.
How does this work?

[supple mica]

To report reviews you need to contact a moderator

[primal breach]

A site moderator? I guess you are one xd

[supple mica]

That'd be right Feel free to shoot me a dm

[primal breach]

Because I believe someone purposely reviewed us badly :/

[raven crane]

i cant find my announce ment!
how long does that take?

[dreamy abyss]

It can take from to 30min up to 1hour before it shows

[short flume]

how do you pin it?

[floral pagoda]

As far as I know there is no option to do it

[dapper trench]

The review reply feature still ain't working?

[dreamy abyss]

It is currently disabled. The team is aware :)

[gloomy fern]

Hello, I'm writing to you in order to have a little more information on the reason of refusal of my Bot Discord, thanks in advance for your answer :)

[dreamy abyss]

The reason is explained in detail in the decline reason.
Feel free to DM me if you need more info about your decline

[gloomy fern]

Thank you for your quick answer, small question, if I make changes on the bot, could I apply again?

[dreamy abyss]

If you have fixed the issue and reviewed our bot guidelines, feel free to submit it again

[wild stone]

Bot Guidelines
Server Guidelines
Review Guidelines
Voting Guidelines
Auctions Guidelines

[gloomy fern]

Ok thanks, I'll try to do that in the evening! 🙂

[dreamy abyss]

Nice! Good luck :D

[sturdy swan]

Hello! I need to edit a review I made on a bot. Any way I could do that?

[dreamy abyss]

Currently editing/deleting reviews are broken.
Feel free to DM me the link to the bot and a screenshot of the review, and ill delete it for you so you can add a new one

[sturdy swan]

Sent. Please let me know once it's deleted. Thanks!

[dreamy abyss]

Should be sorted now :)

[trim burrow]

??

[tardy harbor]

Hi i reported 4 weeks ago a bot and the report probably is not reviewed

[dreamy abyss]

Could you DM me the bot and some screenshots of the issue, and I’ll have a look in an hour or so ☺️

[drifting linden]

hello

please how can i advertise my bot

and what is minmum balance to verify

[dreamy abyss]

You can use auctions

-auctions

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1658862000:F> (<t:1658862000:R>) to <t:1659380400:F> (<t:1659380400:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 12 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1658862000:F> (<t:1658862000:R>)

Next Auctions Ending: <t:1659380400:F> (<t:1659380400:R>)

Jul 24, 2022, 4:48 PM

[dreamy abyss]

That depends on the auction spot

You can read more about auctions here: #auctions-faq and get auction support here: #auctions-support

[drifting linden]

ok if i pay 20$ , how many users will see my bot?

[dreamy abyss]

That depends on the auction spot and what CPM you bid at

-cpm

[wild stone]

What is CPM bidding?
Top.gg Support Article

[crude pecan]

My bot's stats on Top.gg haven't updated in months and I was wondering when they would update again. At the moment Top.gg says by bot is in 1.28k servers when it's actually in 2.1k servers. Is there a way for me to trigger a refresh?

[wild stone]

@crude pecan

To have your bot's server count displayed on Top.gg, please read the documentation on server/shard posting.

[sturdy swan]

do y'allz have rules against locking bot commands behind a voting wall?

ie forcing a user to vote for your bot in order to use a command?

[cobalt sleet]

As long as you're not locking the majority of your bot's commands or main feature behind a voting wall then it's fine.

[sturdy swan]

if your feature is birthdays

[dreamy abyss]

Also when we come to testing, we would need access to all commands :)
So make sure to allow the server with ID: 333949691962195969

[sturdy swan]

ie recording and displaying x user's birthday in a channel

and on demand

and you put the feature to view a user's birthday and every user's birthday behind a voting wall

that would not be ok right?

[cobalt sleet]

Depends how many other features you have

[sturdy swan]

none

[cobalt sleet]

Then no, that would be the majority of your commands locked behind a voting wall

[sturdy swan]

then i have a bot for you!

https://top.gg/bot/656621136808902656/vote

[dreamy abyss]

If you want to report a bot, click the 3 dots on the top right of the bot page and report it there :)

Then someone from our mod team will have a look 👍

[supple mica]

That bot seems to have additional features and commands. It's primary feature is not locked by a vote-wall.

Moreover, as nom said above next time please use the report button on site so we can have the moderators check it out :)

[sturdy swan]

it defo does not have additional features except for viewing one's birthday and the list etc

[onyx anchor]

Hey I need some help

Whenever I try to log into the site, it shows an error trying to authenticate

[dreamy abyss]

Hey! What does the error say?

[onyx anchor]

Hold on let me pull it up

[dreamy abyss]

Could you try clearing cache and cookies, if that still does not work, try a different browser?

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[onyx anchor]

That worked, thanks!

[sturdy swan]

I changed my bot's name and image, will it update automatically? In this case it only updated on my panel, but on the bot page the old name and image still remain

[shell inlet]

-refreshdata

[wild stone]

@sturdy swan

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[sturdy swan]

thx

[shell inlet]

np

[sturdy swan]

why is my nickname "z"?

[shell inlet]

your username is considered as "hoisted username"

since it has an exclamation mark

[sturdy swan]

Can you change it to "Lopes", please?

[shell inlet]

done

[sturdy swan]

thx

[fringe basin]

Why my bot kicked from this server

[stoic socket]

Bots aren't added to this server anymore and haven't been for a long while

[fringe basin]

Oh ok thx

[trim burrow]

this problem i'm trying to understand since yesterday. the bot has the permissions

[shell inlet]

try clearing site cache and re-add your server.

or just manually add an invite by yourself on the site

[sturdy swan]

@Fellintron#0001

@cobalt sleet i need help

[dreamy abyss]

Hey, feel free to state your question

[sturdy swan]

I makeing my own vouch bot with botghost but I' don't know how i make no one telling you guys have vouch bot pls can u guys tell me how i make

[dreamy abyss]

As long as you make at least 5 custom commands you should be fine

[sturdy swan]

Ik that not big question but no one replying

[sturdy swan]

Sir i need full help like how i make and which cmds

If u can sir

No one helping everyone saying idk

[dreamy abyss]

I am not able to provide guidance on how to make a bot using BotGhost.
If you need development help you can ask in #development

[sturdy swan]

If i ask from devlopment he will guide ? @Johand#0001

Any other website where i can make

[dreamy abyss]

There is no guarantee that someone will help you. If you want to hire a dev you could go on fiverr etc to hire someone

[wild stone]

You seem to be asking for something you don't have experience for or something that hasn't been done yet, but really need for your bot/server.
You can hire developers from Fiverr or Freelancer to code the things you need for your bot/server.

[drifting linden]

Please can i advertise any day or it has days to advertise?

[tame laurel]

how to respond to a review? I've seen it with other bots but can't find a respond button...

[shell inlet]

what?

[shell inlet]

hey, currently you cannot,our team is aware of it

[drifting linden]

Can i advertise in auctions in any day or no?

Because you wrote in website ends in end of day

[shell inlet]

head to #auctions-support for auctions support, and just fyi "if" you bid and win a particular auction. your bot will be featured on that tag until next auctions

[storm tiger]

I have a problem with the approval of my bot.

[sturdy swan]

Eh i find a thing for vouch bot @shell inlet

I finded cmds but where i put that ?
downvote <@user
Vouch<@user
reputation<@user

[cobalt sleet]

-wrongserver

[wild stone]

Hey! We think you have our server mistaken. We do not provide support, help, or advice for any bot. You need to click on the "Discord Support Server" button on the bot's page of the bot you need support for. If there isn't a button that says "Discord Support Server" or nothing else mentioned about a support server, the server invite is invalid or you were banned from the bot's support server, then we can't help you. Sorry :(

[sturdy swan]

Hey, what's the issue?

[shell inlet]

as Johand already told you above, this server only provides support regarding top.gg

[cobalt sleet]

Also, please stop trying to ping staff for support for an unrelated bot and follow the answers you've already been given

[storm tiger]

It said that it is a unmodded copy of sudhan playz music bot which is true I copied the code and modified it

Why it didn't approved then?

[long ferry]

contact the reviewer in this case then

[wild stone]

Your bot was likely declined because it went against our bot guidelines.

To find out why your bot was declined and by who, use the search feature in #mod-logs:

[long ferry]

note that we do not consider things modified such as just changing messages. It has to be proper features that are not already present on the original clone

[storm tiger]

Yes I know.

Can you please tell me who the reviewer was because I can't find him. My bot was ariona bot

@long ferry

[long ferry]

see above

[storm tiger]

in: mod-logs BOT_ID_HERE

[long ferry]

using that in the search feature

[storm tiger]

Oh sry

[sturdy swan]

The reviewer is @lone ether

[storm tiger]

Oh thx

[primal breach]

Can you bid tonight, and also bid tomorrow morning?

[long ferry]

-auctions

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Auctions Bidding. This stage runs from <t:1658862000:F> (<t:1658862000:R>) to <t:1659380400:F> (<t:1659380400:R>). During this stage, you will be able to bid. At the end of the auction, you will be given 12 hours to pay.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1658862000:F> (<t:1658862000:R>)

Next Auctions Ending: <t:1659380400:F> (<t:1659380400:R>)

Jul 24, 2022, 8:53 PM

[long ferry]

yes

[primal breach]

Alright, thanks. If i bid lower than the highest bid, i just get less impressions if i dont get outbid until no impressions are left right?

[primal breach]

Orr is that incorrect?

[floral pagoda]

Head over to #auctions-support
In my example screenshot you can see the following:

• White means you saved yourself a spot
• Grey means you will likely not get any impressions (Only if the other bidder did not pay)

[worn pivot]

i have a question

how do i change my bot's pfp..?

on website because its changed now

[cobalt sleet]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[worn pivot]

ohk

[grim moth]

Moderators are not able to relist bots from one account to another? You would have to request the bot to be deleted then relist it right?

[supple mica]

Correct yes.

[grim moth]

Is there someone I can dm about that, I dmed someone before but they never responded

[long ferry]

If you're still able to delete bots on your own behalf, there is no moderator needed for that

you can delete the bot from the current account and then have it submitted on the new one

[drifting nebula]

How do I add my Server?

How do I add the top.gg bot to my server?

I got it

[trim burrow]

does the boy have a channel preference?
because it only creates invitations in 717468464083632147 I wanted it to be in 679397448023670824!

I gave him adm

[long ferry]

it uses the first channel it is able to, consider creating an invite yourself and providing that

[trim burrow]

is random?

[long ferry]

it is not, it uses the first channel it has access to

[trim burrow]

weird

[long ferry]

if you wish to have it set to a designated channel, you'll need to create the invite of that channel and provide it

[trim burrow]

I let him watch only the welcome channel, and even then.

[long ferry]

Again if you wish to have it set to a specific channel, create an invite yourself

[sturdy swan]

i keep getting this error

[valid idol]

How do I convert ownership of team to someone else

[forest ridge]

can i make sure that my bot got added?

its been like 2-3 weeks and ive yet to be approved

[long ferry]

no bots submitted on the account you're talking through

[brittle orbit]

Try clearing your cache

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[noble badge]

i can have bot id: 998791936762712064 transfer to user id: 481068576363773972?

if is not possible delete the bot I will resubmit on my other account

[trim basin]

I need help again

I cleared cache and reload the page like a million times

my friend transferred ownership to Team

I still don't have permission to edit

Nvm

Thank you

i think i know why

[cobalt sleet]

-apps @sturdy swan

[wild stone]

@sturdy swan

Volunteer Applications

Hey! It seems like you're interested on volunteering for Top.gg. We're glad for any help we can get regarding our server events, support articles, bot reviewing, moderation, and more!

Contributors
Contributors are not considered staff and there is no age requirement. Contributors help out with server events and providing support.

Bot Reviewers
Bot Reviewers are Top.gg staff and must be 18 or older. Bot Reviewers review the discord bots submitted to the site before they are listed to make sure they follow our rules.

Moderators
Bot Reviewer is a stepping stone to Moderator - if you wish to be a Moderator you must first apply and be accepted as a Bot Reviewer.

Please read [this post](#announcements message) for more information and to apply!

[cobalt sleet]

Please use this channel instead of my DMs

[noble badge]

can you delete my bot 998791936762712064 ?

[cobalt sleet]

You can delete it yourself by logging in and clicking the delete button in the sidebar on the right!

[soft star]

I tried I got my self in a pickel

pickle

I was planning switch accounts to this one

I put on a the team now it doesn't work

nvm It didn't pop up now it did

[cobalt sleet]

@soft star is the account that owns the team and therefore the bot.

You should have permissions to manage it using that account

[soft star]

@noble badge owns the bot @soft star owns the team but I am giving my other account to a cousin I already have nitro on both so ya.

[cobalt sleet]

Is your issue resolved?

[noble badge]

yes thank you.

[cobalt sleet]

Ok I removed the bot dev role from your old account and gave it to your new one

[noble badge]

thank you.

[sturdy swan]

the bot reviewer application says spring. Would people still get applied till this day?

[cobalt sleet]

Yes

[quartz sundial]

Hi there! 👋
so recently my discord account got deleted and all of my bots got deleted there
can any mod replace this page's bot's client id with this?
1000686071933313065

or is that not possible

[brittle orbit]

DM an online mod and they'll take it from there

[quartz sundial]

are u a mod

oh nvm

[brittle orbit]

No

[radiant edge]

can i use the Role Rewards feature and avoid the role removal after 12h?

[brittle orbit]

I'm sorry. What are "role rewards"?

[radiant edge]

https://support.top.gg/support/solutions/articles/73000502499-setting-up-server-role-rewards-for-voting#:~:text=What are role rewards%3F,once again receive the role.

[brittle orbit]

Ah yep

[brittle orbit]

No you can not avoid the removal of the roles

[radiant edge]

"and then remove it from the user."

ok got it

maybe there is some work around solution?

[brittle orbit]

No there isn't

[radiant edge]

ok got it, thanks

[lime pelican]

Vote owo

[brittle orbit]

-support

[wild stone]

This channel is for support/help with top.gg. It is not for general conversation (move to #general) or development support (move to #development). Please keep this channel on topic!

[urban hollow]

My bot has been banned from top gg because it has screen shot command and nsfw is not allowed

This is what happens with nsfw if u screen shot please bring bakc my bot Cool Bot

[valid idol]

How do I convert ownership of team to someone else

[next kestrel]

You can feel free to reach out to the person who declined / deleted your bot

[next kestrel]

-team

[wild stone]

@valid idol

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[next kestrel]

This should cover everything you need

[urban hollow]

I can’t he has the messages from server members off

[valid idol]

but i can't find transfer

[floral pagoda]

-dms

[wild stone]

Almost every staff member has direct messages enabled. If you can't message one of the staff members, it may be an issue on your end. Please make sure you have direct messages enabled by checking your privacy settings in
Settings > Privacy & Safety > Allow direct messages from server members
as well as right-clicking on
Top.gg > Privacy Settings > Allow direct messages from server members.

If you're still not able to send a staff member a direct message despite having these settings enabled, feel free to ping them in this server!

[valid idol]

@floral pagoda you can help me please?

[brittle orbit]

I can help!

[urban hollow]

Did u read what I sent

[urban hollow]

He has it of HE

[valid idol]

i want transfer ownership team to another member

[brittle orbit]

-team

[wild stone]

How do I create a team?

This article describes the process of creating a team, customizing your team and adding members to it:
Teams Overview

[brittle orbit]

That should cover everything

[floral pagoda]

I just gave a possible answer, no need to be offensive! :)

[urban hollow]

Sry

[brittle orbit]

Do you own the team?

[valid idol]

i can't find transfer ownership

[valid idol]

yeah

[brittle orbit]

hmm odd

[valid idol]

you want open screen to you ?

[brittle orbit]

I think its a known issue rn

[brittle orbit]

its a known issue

[valid idol]

I created the team and submitted it to the bot with my old account, and now I have moved the account here, and I cannot transfer the links to this account.
so, what is the solution ?

[brittle orbit]

There is no solution. You'll have to wait until the team fixes the issue

[valid idol]

Well, can I move the bot from my old profile to my new profile?

[brittle orbit]

You'll have to resubmit the bot if you want it on your new account.

[valid idol]

And will I need to delete it from my old file or not?

[brittle orbit]

You can DM an online mod to figure that out

[valid idol]

I couldn't understand you

Please explain more because I use a translation

[brittle orbit]

Yes, you will have to delete it from your old profile and resubmit it on your new one.

[valid idol]

And there is no other way not to lose my number of votes?

[brittle orbit]

You will loose all your votes

[valid idol]

And there is no opportunity to communicate with one of the developers and provide everything that proves that the robot is owned and transfers ownership to me?

[brittle orbit]

You can DM an online moderator about that

[valid idol]

like who ?

[long ferry]

transferring ownership directly is currently not a thing built into the site. You can delete the bot from the previous account and resubmit it on the new one. Reviews will stay, your description and other things wont. Unsure about votes right now

If you're able to do so on your own behalf, then please do so first before asking a moderator to do so

[brittle orbit]

thank you hope

[valid idol]

So at the moment there is no way to move the bot with the number of votes right?

[long ferry]

I cannot guarantee that when deleting and resubmitting the bot will keep the votes

[valid idol]

And you can't be sure of one of the developers?

[long ferry]

I can try to get ahold of one of the developers to confirm, but can't give you an ETA when I'd get a response about it

[valid idol]

Ok but please don't forget and thank you very much

[long ferry]

Heya! Every moderator should have their direct-messages enabled. Please ensure that yours are definitely on too 👍

[urban hollow]

Not all do

[long ferry]

they should for us

[urban hollow]

@supple mica

Person who deleted my bot doesn’t and that is nom

[supple mica]

Hey there, my dms are indeed enabled. I've replied to your message!

[urban hollow]

Ye I replied

[eternal knot]

Thanks.

[stoic jacinth]

how can i replay to a Review?

[shell inlet]

currently you cannot reply due to a bug. Our team knows about it

[stoic jacinth]

oh ok

[sturdy swan]

website down ?

[shell inlet]

working fine for me

[stoic socket]

down for me

[shell inlet]

oop

yeah

[sturdy swan]

down for me too

[stoic socket]

back now

[sturdy swan]

nah still down

[jolly eagle]

#bids message hi i accidentally bid on 'bot' slot for my 'server'. Can i please have the bid removed?

[sturdy swan]

Hey, please ask in #auctions-support

[empty lantern]

uhhhh

so im trying to edit a bot, its on a team

and im a mod

but when i edit it, it says unauthorized

well the edit page works and loads

but when editing it, it doesnt work and instead says unauthorized

anyone????????

[sturdy swan]

Seems like it worked fine?

[empty lantern]

fixed

@sturdy swan yea it was just cache

[sturdy swan]

Glad to hear that

[empty lantern]

for some reason, top.gg had old perms cached

[sturdy swan]

Yuh, can take some time to update due to server caching

Around 30 minutes to an hour

[primal breach]

Maximum budget info button bugs on mobile, not visible at all though the box does pops up. It’s popping up on the right side of my screen.

[sturdy swan]

Hey - please report bugs at https://support.top.gg

[primal breach]

👍🏼

It’s a very tiny bug, nothing game changing.

[wary pivot]

bug si bug]

[primal breach]

I’ll still report it tho, thanks

[sturdy swan]

Still something good to know

[wary pivot]

could save lifes

[primal breach]

😂

[little owl]

hello my bot project has been deleted on my account without any explanation, is that normal ?

[supple mica]

Your bot was declined.

[sturdy swan]

Hey there, your bot has been declined and not removed by me. Feel free to message me if you need further information.

[queen wharf]

Is this the correct place for billing support?

[sturdy swan]

#auctions-support might be more appropriate

[queen wharf]

thanks

[drifting linden]

please why my bid is out ?

[steel sinew]

bro the contrast is soo bad

almost impossible so see the thing since it's so small and bad colors

[sturdy swan]

Hey - please go in #auctions-support as it is better suited for such questions

[drifting linden]

please how can i get a web developer job at top.gg?

[gloomy shell]

Any new jobs at Top.gg will be posted in the #434058442764714002 channel!

[karmic junco]

Hey so I was wondering if I put my bot on top.gg but because my bot has anti abuse where if its under 40 members in the server (excluding bots) it will leave the server and during verification it will get denied due to the bot leaving the testing guild, is there anyway we could get something sorted?

<@&817055174613794826>

[gloomy shell]

You can whitelist our server, but our server has more than 40 members

We have around 60-70 human accounts in there

(Alts and such for testing)

[karmic junco]

Alright, thank you.

[sturdy swan]

my bot avatar is not seeable on site, why? https://top.gg/bot/870967982522777601/

[supple mica]

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[sturdy swan]

bots not added to server?

[long ferry]

correct

[floral pagoda]

To the Community Manager would be best

Decide on one

[cobalt sleet]

Please don't bring personal drama into this server @drowsy laurel

This has nothing to do with Top.gg

[floral pagoda]

Oops, thought he meant someone from Top.gg 🫣

[cobalt sleet]

It is definitely personal drama when someone DMs me saying the staff member in question is their ex and claims they're breaking Discord TOS when there's no evidence that's the case. This doesn't concern Top.gg.

[vast oasis]

Is this bug going to get fixed >.<

[agile ember]

Hi, I have a question about how long the bot will stay on the trending new bots section?

[shell inlet]

iirc if you just clear cache it should work just fine

-cacheclear

[wild stone]

In order to clear your cache for the site, press CTRL+F5.
If this does not work, try one of these resources below:

Instructions on Microsoft Edge
Instructions on Google Chrome
Instructions on Mozilla Firefox
Instructions on Safari
Instructions on Opera
Instructions on Brave

[shell inlet]

if I'm not wrong it's for the first few days after you add your bot

[halcyon niche]

The past redeems already expired? And any tutorial how can I use this money ?

[agile ember]

Okay thank you for the information

[shell inlet]

-credits

[wild stone]

@halcyon niche

Auction Credits

What are credits?

• If enough people vote for your bot or server per month, you have the ability to earn vote credits that you can then use for auctions.
• Don’t know what auctions is? See here to learn more and here to participate.
• These auction credits can be used to pay for any winning bids you may make.
• You CANNOT “withdraw” them for real money.

How does the system work?

• Each month, bot monthly votes reset (midnight UTC).
• If you get 100 votes on your bot in the month, you can redeem $15 worth of voting credits (note: you can’t redeem till you actually get 101 votes).
• Any vote after 100 will be worth $1 per 1000 votes (or $.001 per 1 vote).

How do I redeem them?

• At the end of the month, you will be eligible to redeem your credits (you redeem them on your bot or server's Votes page). You will have 30 days to redeem them before they expire.
• After you redeem them, you have 31 days to use them before they expire.

How do I use vote credits to pay for Auctions?
-When you pay for your winning bid, you can "Pay with Credits".
-If your payment cost is more than the amount of credits you have, make sure to apply the credits first and then pay the rest with the supported payment providers.

You can read more about using your vote credits in our vote credit support article.
You can read more about Auctions in our Auctions support articles.

[halcyon niche]

That mean my past redeems are expired?

I mean $

[shell inlet]

https://imgur.com/5MqLDET

[halcyon niche]

Ohh thnx

[halcyon niche]

I was thinking that the past redeem is being collected in the wallet but no im wrong 😂😂

[shell inlet]

it happens, the recently redeemes stays in your wallet and the rest redeems will be expired

[halcyon niche]

Ohh ok bruh thnx

And why i can't place a bid ?

[floral pagoda]

You need to pass in a Bid CPM

[shell inlet]

enter the minimum cpm and then proceed to bid, if you wish to receive further support. You can head to #auctions-support
Make sure you read #auctions-faq too

-auctions

[wild stone]

Top.gg Auctions

Auctions Information

You can find out more about Top.gg auctions by reading this support article.

Current Auctions Stage

We’re currently in the stage of Round 1 Winners. This stage runs from <t:1658775600:F> (<t:1658775600:R>) to <t:1658818800:F> (<t:1658818800:R>), allowing round 1 winners to pay for their ads that will go live at <t:1658862000:F> (<t:1658862000:R>).

During this stage, users are unable to bid for next auctions.

Auctions Timing Update

Next Ads Go Live / Next Auctions Starting: <t:1658862000:F> (<t:1658862000:R>)

Next Auctions Ending: <t:1659380400:F> (<t:1659380400:R>)

Jul 26, 2022, 3:52 AM

[halcyon niche]

I try but the text box not work

[halcyon niche]

Ok bruh

[deft beacon]

Hello

I have a question.

my bot has been except to this alliance, how do I found my bot i searched it up it wont show up

-auctions

[brittle orbit]

It’s a known issue that new bots won’t show up on search after being approved. Give it a little while and it’ll show up

[deft beacon]

Alright

[cosmic nimbus]

@supple mica hello sir/mam i waana add a bot on top.gg but i am not geting next option

[supple mica]

https://top.gg/bot/new

[sturdy swan]

can i talk to a mod pls?

Feel free to DM one online moderator

Or if it's some general purpose question you can ask here

[sturdy swan]

its about a bot approval

Feel free to ask me, I should be able to answer

i have screenshots of pokemon devs/admins/mods asking if i can make an auto hint solver

Your bot has been declined, right?

yeah cause hint solver

[long ferry]

Yup reach out to the reviewer then

[sturdy swan]

and i have screenshots of the pokemon bots devs with aproval

All righty, please provide these screenshots and everything else to the reviewer in question - they will get back to you and discuss with you about it

[long ferry]

who declined your bot

[sturdy swan]

Reviewer is @toxic zephyr

ok ty

how can i change Bot owner on Top.gg ?

[steel sinew]

You can’t. You can add it to a Team though which works like multiple owners

Kind of

[sturdy swan]

because

im going to delete this account

I have a new account which i want to transfer everythink

[steel sinew]

Then delete it from Top.gg and re-submit with new account

[sturdy swan]

oh ok

[steel sinew]

Why do people keep changing accounts lmao

cring

[sturdy swan]

some bad guys bulling me

like for 3 days

[steel sinew]

block him??

[sturdy swan]

they are keep finding way to access me

[steel sinew]

💀

[sturdy swan]

this is my new acc

how to delete bot from top.gg

[steel sinew]

Settings > Delete or something like that

never done it

shouldn’t be hard

[sturdy swan]

hmm

delete Account button is disabled

[sturdy swan]

I couldnt find it

[long ferry]

deleting the bot can be done by going to the bot page, then pressing delete

[sturdy swan]

hello I would like to change the name of my bot

[sturdy swan]

Change the name of your bot in the Discord developer portal and then you can refresh data on Top.gg

-refreshdata

[wild stone]

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[sturdy swan]

thank you

ty

[twilit cradle]

#topgg-api

[sturdy swan]

Heya - please ask your question in #topgg-api as it is better suited. This channel is specifically for issues with the website, not the API.

[twilit cradle]

Thanks and I'm sorry

[sturdy swan]

No problem at all

[verbal meteor]

Should I write a private note violating the privacy of the servers here?

[sturdy swan]

As the decline reason states

• In your bot's description, mention that you publicly show the guilds your bot is in
  Yep

[verbal meteor]

Is this necessary?

[long ferry]

they're under a category named "Optional" so no

[mighty sandal]

when i try to login using my discord account, the website redirects to a discord link but the screen is white and nothing loads. I’ve already tried multiple browsers, incognito/private mode, and clearing browsing data. Is there anything else I can try?

[long ferry]

we cannot help with that, as thats an issue on discord

[mighty sandal]

ok, thanks anyway

[verbal meteor]

how to change theme?

[wild stone]

@verbal meteor

You can change colors, set background images, style and animate elements within your long description using CSS. If you need help learning CSS, you can check out these resources and ask for help if you need it in #development.

💡Please note: It's against our guidelines to hide or modify the content of any Top.gg page elements such as reviews, bot or server information, ads etc. You may change colors and border colors of site elements, but you may not modify the text content within. You must also follow our bot guidelines when designing your entity page, this includes no NSFW content and no seizure-inducing CSS! Failure to follow these guidelines will result in your bot or server page being declined, removed from the site or locked.

[zinc tangle]

why i dont have pfp

[wild stone]

@zinc tangle

Fetching Your New Bot Data

To fetch your bot's new name or avatar, please follow these steps:
Click the Refresh Data button in the sidebar on the right.
Click Edit on your bot page and then Save.

💡 Please note: If it still doesn't seem to change, make sure you actually changed the bot avatar / name on your Discord Developer Portal and not the application icon / name.

[zinc tangle]

im a user 🤨

[supple mica]

Oo

Can try reloading

relogging*

Or clearing cache

[zinc tangle]

okay

done ty

[shell inlet]

hey, programlamayla ilgili destek için #development bölümüne gidin.

[sturdy swan]

Bu Java Script Bot Kodlama

[delicate tiger]

hi iam trying to logout but the logout button doesn't work

[shell inlet]

programlama dili ne olursa olsun, destek için o kanala gidin. Bu kanal yalnızca top.gg için destek sağlar

[sturdy swan]

Teşekkürler

[idle cradle]

👍

[shell inlet]

try refreshing the website, working fine for me

[shell inlet]

sorun değil

[limber river]

How can I give the role I want to the members who voted on Top.gg?

[shell inlet]

you have a section called "vote rewards" on bot's edit page, if you invite @small lantern to your server and set it up. The bot automatically gives the voters the role you wish to give

[limber river]

where can i get there

[shell inlet]

https://top.gg/servers/<your serverid>/edit

[limber river]

thx

[shell inlet]

np

[delicate tiger]

wait which ad?

there's no ads

[shell inlet]

just wait for 15 seconds

you'll be able to vote afterwards

[delicate tiger]

oh

[shell inlet]

sometimes rarely that happens, ads not appearing

[delicate tiger]

rarly?

dude i never seen an ad :/

xD

[shell inlet]

oh- try changing your website once. let me know if it works or try clearing cache

[delicate tiger]

wdym

its been 2 minutes nothing happend

[shell inlet]

can't you see the red button there?

to "vote"

[delicate tiger]

you mean gray?

[shell inlet]

refresh your website

[delicate tiger]

i did xd

nvm it got fixed

yay ty :3

[shell inlet]

np

[sturdy swan]

hey

i need help

@shell inlet

[shell inlet]

https://dontasktoask.com

[sturdy swan]

i want leave the team in topgg

[shell inlet]

you will be able to see a "Leave Team" button https://top.gg/team/<your team id>/edit

head to settings on the team page

[sturdy swan]

not work

@shell inlet

[shell inlet]

click there https://imgur.com/5rt0vO0.png and select the team from your profile

[sturdy swan]

where

i want leave

[shell inlet]

looks like you're not in any team, if you're referring to how to delete your "bot" you can just head to https://top.gg/bot/<your bot id> and delete it

oh you mean that

can you give bot's id

[sturdy swan]

ok

[sturdy swan]

yeah

646355012741627917

[shell inlet]

-ticket it's best if you create a ticket regarding this, go ahead and tell that you want to leave the bot as one of it's creators

[wild stone]

@sturdy swan

Need more advanced support?
Open a support ticket

[sturdy swan]

How long does it take?

[shell inlet]

to get a response?

[sturdy swan]

yp

error

[shell inlet]

when the support associate the ticket they'll respond asap

[shell inlet]

not our issue, try refreshing the captcha and retry

[sturdy swan]

not work

@shell inlet i can delete my account?

in top.gg?

[shell inlet]

yes you can

you can follow the instructions here: https://support.top.gg/support/solutions/articles/73000502496-how-to-delete-your-user-account

[sturdy swan]

@shell inlet

[shell inlet]

that is why i told you to proceed with this

[night raptor]

@shell inlet just wanted to say, teams are very buggy

whenever adding someone to your team it takes ages for it to even load

and when renaming it

it makes a duplicate of the team

[shell inlet]

we are aware of it and team will work on it soon hopefully, no ETA. duplication was happening previously on spam/multiple clicks. I don't think it happens anymore

[long ferry]

check if you're still within teams or own bots

may take 30 minutes or longer if you've deleted a team

[sturdy swan]

i can join back

[long ferry]

It seems like you still own a bot on the site, you cannot delete your account

[glacial depot]

Hey so I can't write any replies on any of my reviewers on top.gg. I'm on the right account that owns that bot.

[sturdy swan]

in discord devlper true?

[long ferry]

Thats known at the moment

[long ferry]

No, on top.gg

[kindred raptor]

Hello, my bot approval request has been declined due my play command may send NSFW content. But, it only searches youtube and since youtube does not show any nsfw, I suppose this wont be a problem. Am I missing a point?

[sturdy swan]

yeah still

[long ferry]

That is a bot you own, seems like this was added with others. You'd need to ask the other users to move it to a team

[shell inlet]

dm the responsible reviewer regarding your decline, it's probably because of the thumbnail it displays

[long ferry]

even if that shouldn't be a thing

[sturdy swan]

how i dont understand you

[night raptor]

nsfw thumbnails arent even allowed on yt?

[long ferry]

there's educational nsfw on youtube

[night raptor]

isnt that blurred?

[long ferry]

nope

[shell inlet]

not really, few thumbnails display it however

[long ferry]

https://top.gg/bot/646355012741627917 is still owned by you, it was added together with other users it seems like

[night raptor]

the thing is you cant really prevent specific thumbnails either

[sturdy swan]

yeah