#questions
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yes, this is one of many concerns people have with my.com
keep pushing. they will have these issues/concerns taken seriously
@idle siren hi and sorry for the ping I know you probably have something better to do right now but....what is going on?
The ink is on the paper about my.com being EU publisher, cannot be changed. It is an old issue, go check some youtube vids on it
Can you assure our information will be kept secure?
Emperor
you're better off pinging LieutenantToast
He is better off not pinging anyone
Why did this happen? Who allowed it?
that info is out there, easily attainable
@edgy basin yet it's not that public as there was no publicity on this.
Every discussion about my.com has been said and done, long story short they were the only ones who allowed Intrepid to retain full creative control and part of the contracts Intrepid made them sign involve account security
Yes there is @upbeat jolt
What do you mean who allowed it? ofc it was Steven, because self publishing in the EU was not viable, and my.com agreed to everything Intrepid Studios demanded, and IS will have 100% creative control
So am I panicking for nothing?
Go search for it, you will have many results and vids explaining it and taking the dev streams content into it. If you want your opinion heard, go to discussion
not questions
Pretty much
If anything messes up, My.com will get in major trouble
And full creative control means no P2W either
that is one of the major pillars of AoC
[Dumb question]
because Xsolla is a crook. and through my.com you're not paying the same amount for conversion? or is it a vast difference?
It's $ on aoc site and โฌ on my.com
my bad
I mean you still pay $2 more
but not big difference
ah yeah, โฌ is worth more than $
@plucky pawn @tight gale Sorry for asking yet again, but the only answer so far, has been that there will be an answer soon. When (if at all) will new accounts be able to add an affiliate code during the sign up process?
even if she was on duty she would not give a date because it is in the
time
Am quite aware, I also ask in US friendly times, from time to time
Yup no news until the letter I told you about previously
is the CC program dead? I thought you were a CC @proven arrow
The CC program is not dead. The initial pilot phase has ended and ownership of the program now transitioned to Margaret. She will be launching the next phase of the program in the coming weeks
I see, thanks for the answer ๐
Me an OCC? Nah but you're not the only one to think I am in it.
Still waiting on them to approve me
guys why, when I try to login it writes: authentifications failde, beta credential not active yet?
You wont be able to log into the launcher as servers are offline
Future tests will be announced in #news
ah ok thx
is there any way to tell what cosmetics i bought from last months pack? i know i didnt buy them all so i dont wanna but them again @plucky pawn
you shoulkd be able to see you last boughts within the accountsystem @digital yacht
yea lemme look thru the 10 pages of shit thats unorganized no thx
and it doesnt even show up, the last website u were able to see waht u bought, or just make this one not let u buy the same thing twice...
hm k
I bought the early settler kickstarter package and redeemed it a while back and now it no longer shows on my account. Has anyone else had this issue?
Seems after the account merge im missing everything
put in a ticket, if you don't get a response within a week, DM LieutantToast with your ticket number and she'll help you with that
gotcha, thanks
It wonโt do much good. Iโm missing stuff and messaged toast twice about it.
tbh just wait, they have a record of it all, they had to hire a new team, its probably pretty complex
@royal iron I'm in same boat as you with messaging and not getting anything done. I'm also missing out on stuff.......really just hope I dont miss the chance to upgrade my KS..
@mighty flower u ahve plenty of time to upgrade steven already said he will give ample time in advance for upgrades, and plus he wont bring it down until the website is fully functional
@digital yacht I hope that is true because I had a ticket in for a little over a month thinking it would be resolved before Jan cosmetic were swapped out and here i sit.....
^ they have said that they will give peeps a chance to get cosmetics who couldnt due to the website issues
and yeah, they also said that they will give plenty of notice before they end upgrades
so is apocolypse still a thing or is it off and on ?
currently it is off and on
testing is only at pre announced times, and we dont have a time for the next test yet
ok thanks
So @idle siren , Will you consider Implementing Ray-Tracing into AOC since the game is still in the early stages of development?
Unlikely since most of the community can't utilize it. wouldn't be worth spending resources on unless it is cheap and quick
or if Unreal 4 can do it out of the box
Hmm, I heard it was difficult to impliment, though im unsure still. What do you mean they Cant utilize it?
Unreal from what I heard is adding support for it.
He's referring to the fact that not everyone owns a 2000 series Nvidia GPU to utilize it
Why implement a feature that less than 5% of your audience will use (and of that 5%, most will disable it for better performance)
Can someone tell me if the Alpha 2 launch date has been announced yet
nope, just a rough idea pointing to Q3
Hi, new to this channel. I'm so excited for this game! ๐ I downloaded AOC Apocalypse, but I can't seem to login.
Oooh, okay. Thanks! ๐
Well I dont personally own a 20-- RTX myself, and I will admit, RT mainly looks good in movie renders, but since this game wont be out for about a year, it does seem like a proactive technology to impliment.
and by then more people will have RTX
if they manage to hit their release date it's within this year, and if they have to develop support for rtx then it's definitely going to push back the release, and I don't think they want that
again, if RTX support does not come out of the box with UE4, it's not going to happen
the small number in the community that can utilize it does not justify the time needed to implement it
since there is no update or news, it looks like APOC is down for another weekend?
Yup
I think the goal is 7 days notice, so no test Mar 1 weekend. But, Jahlon thinks itโs notice on Monday, so maybe wait until end of day Monday to jump on the no test this weekend train.
Not sure if the following question has already been asked, so I apologize in advance if it has:
Is there any ETA on when the Mounts tab in the Shop will be fixed so that we can see what the mounts look like that are currently available? As of now it shows broken images.
@digital yacht Okay, ty. โน
@ruby swift - cheers. Thanks for the clarification.
I have a problem logging in to the game. It always says beta credentials not active yet. Is there a way to reverse it?
Your account is likely fine, the beta testing servers are down at the moment. You can watch #news for the next testing dates.
none are currently announced
@dry grove well I checked the US Servers and it is saying major outage
Quick question: If I bought the Wayfarer pre-order pack I would gain access to beta 2 testing phase of the game for the mmo right? Which means I would have to wait until its beta 2 testing phase time b4 I can utilise what i bought?
@pallid gazelle No major outage, mate.
The servers aren't currently running, and at present, no tests are open. We will know about the next test a week in advance.
@near chasm Beta 2 testing phase of the MMO, yes.
Apocalypse access are free for everyone regardless of when they registered.
alright thanks
can you dual wield twin swords in AoC?
dual weilding twin swords would technically mean 4 swords so prob not
One handed weapons only, yup.
two swords
Can't do that with shields.
@still wyvern do you know if they will release new weapons in the future? Like maybe 1yr or more?
As in weapon skins? @spark sapphire?
OR are you referring to weapon types? I'm not quite sure what you mean by that
I mean types like, whips, chain sickle, scythe ect @still wyvern
At this time, we don't know if they're gonna be adding more. That is subject to change. We might see it in the letter, or the future letters but we don't know if they're gonna do that as Intrepid hasn't mentioned anything about adding new weapon types in the future.
They did say at some point new weapon types could show up in expansions, but nothing concrete
any word on the migration system being fixed for new people to link to Guilds ? (on new website not the old website)
nope, no new word
send people over to #aoc-guild-recruitment
Is apocalypse open to the public? Or is it for alpha testers only?
I get an error saying that the beta credentials are not met.
Ahhhh alrighty. I saw on my account that I have no purchase history so I was freaking out. I've been a long time supporter and funded this when it was in kickstarter still
There have been issues with data. Put in a support ticket you are missing your purchase
Alrighty, thanks Arya
Hi - I have had a ticket open for 13 days now because I cannot access my account. Haven't heard a peep on it despite following up every 3-4 days
My ticket # is 13931
Ticket queues are longer around this time due to ticket backlog
You can bump your ticket by responding to the email you originally received after submitting it.
If it's urgent you can contact @plucky pawn dm her with your ticket info, she'll respond when shes able.
I have bumped it every 3-4 days - is a two week wait time without any response norma?
It varies on the issue as some problems require the web devs to fix the website
You can contact Toast and she'll provide more information
Wouldn't an email bump just push you back in the line again?
I used to work at a place once, where they had this horrible system of emails getting bumped being put to the backend as the system read it as a "new mail" instead of a bump
yea because i would actually be kind of upset if because someone is "bumping" their ticket they get a response before me since I've been waiting like a little over a month now.
3 motnhs thats cute i dont even need a ticket ๐
How long does intrepid support usually take to respond to tickets? I put in a billing query on 8th Feb and bumped it a couple of times only to be outright ignored.
@crystal beacon
@tough monolith DM LieutenantToast your ticket number and she can look into it for you.
Thanks
Yes please, for folks that still have tickets outstanding, please feel free to DM me the ticket number so I can take a look!
Will a strong preference for either action or tab-target combat limit us in our class selection? In other words, will certain classes inherently be more action or tab-target oriented or will ALL classes be balanced in terms of combat-style paths?
The goal is for that to be up to each player rather than determined by class. But, we will have to test to know.
I only wish there was something to test
@royal iron if you don't mind me asking, what is your ticket about? just want to see if we have similar problem and if that is one of the big issues on hold.
Hello all, just bought the 150$ 4 days ago. Anytime I try to log in it says beta credintials not .. something. Can someone tell me what I did wrong?
APOC testserver is not up
@cosmic pivot if you're trying to log into the game launcher, that's an expected error! here's what it means; it's just letting you know servers are currently offline: https://ashesofcreation.zendesk.com/hc/en-us/articles/360016195174-Error-Authentication-Failed-Beta-Credentials-Not-Active-yet
not active yet
@cosmic pivot yup, that's just letting you know Apocalypse servers are currently offline! keep an eye on the #news section to see when the next test will be ๐
Heya thanx very helpful. Is there a scheduel for when the servers go up. And thanx for answering newb questions
again thanx
When is castle siege
FAQ says TBA
@true lily 
Lol back to Apex
@mighty flower Iโm missing cosmetics I bought before the website migration
@plucky pawn thank you so much!!! ๐ Finally solved my issues with the shop. ๐
@wraith harbor glad to hear it! ๐
Guys, is there any ETA for Apocalypse that I've missed?
no
No. We'll know in a week's advance when the next Apocalypse test shows up.
But for now, no new news as of yet. Keep an eye on #news
dose anyone no if the support system on the website works or if its still being worked on
It works, just takes a long time for your ticket to be answered
how long is long because i am at the 3m mark
DM Lieutenant Toast your ticket number.
@tight gale @idle siren Couple of questions 1: Will I as an EU player be able to use intrepid launcher only to play on the EU server, or is this only done via my.com ? 2: given the fact the website / migration / referral program has been migrated and we are over 3 months forward, can we get a confirmation the new website will " Allow" refrerrals before the game goes to beta? i want to buy a pack but unless i can link it to my guild it isnt happening ๐ฆ
1: you need to use my.com if you want to play on an EU server. 2: the referral program is being worked on, and yes it will be available again.
Hey, I have a couple of questions. I don't know if there are answers for them, though.
-
are the nodes customizable? as in you can put buildings wherever you want rather than the node being predesigned and just plopping into place?
-
is the entire environment Arabian-flavored or will it depend on the node?
Node governments can decide what buildings and their location within the node
Nodes will be customizable in the sense that the mayor will choose the buildings and locations of them.
As for theme, it depends on the most populated race in the node
Ahhhhhh, that's fair. Okay, thanks! And good to know about the nodes!
Arabian flavored? Did you get that from the cosmetics?
not only most populated the the race that contributed most for the development
both could easily be the same
but still
Oh, I was looking at the images on the site.
yea, sure the one that contributes the most
Any eta on the next live stream? Or any guesstimate?
Next livestream will be after the director's letter to discuss some details and in case the community has questions regarding the content of the letter
The letter will also provide a better picture of the streaming schedule moving forward
About the combat system - will attacks have impact when striking an enemy player? As example making them flinch when you hit them with abilities. Not necessarily a stun but rather a quick animation showing my attack connected.
Also - will there be knockdown and stun chains? so you can combo?
@ionic arch Animations are currently on their 'first pass' which means they will receive multiple further passes as the development progresses
So with the various stages things are tweaked until release
Been a while i havent checked aoc discord but is there any date for open beta for apoc BR or any news about the castle siege mode?
currently waiting on a directors letter that is supposed to outline their future plans. they are aiming for end of this week for that
Ah ok i heard of it so hopefully it will give some good news
Alrighty, thanks for that information @hidden crane . Is there any way we could suggest things like this to steven/the devs?^^
Just general feedback in #general-discussion I suppose, the devs constantly read and take part in discussions
can somebody send in the class table again?
thx
@bold cargo it's also up on the blog here! https://ashesofcreation.com/blog/class-list
Class is in Session One of the most important decisions youโll make in your Ashes of Creation career is picking your class.
Will the pledges got back to the store?
won't happen until after the director's letter
when that letter will be published?
don't have an exact ETA yet, but expect later this week
@placid heron are you referring to kickstarter/summer pledges?
Yea
Those will never return
Only options available are upgrades
Upgrades? Sorry new to AOC
Individuals who purchased KS or Summer packages can still upgrade the packages they own
but new packages can not be purchased
Will there be different seasons like Fall, Winter, Spring, and Summer? If so will they be certain resources that are seasonal?
Yes and some resources yes
Different paths can be discovered or blocked off with the changing seasons as well
๐ฎ
We guna get any mmo news or just br news
soon
We are expecting a Director's Letter this week ( as long as everything is ready) which will contain a lot of information covering development, Apoc, MMO and the future schedule for content releases. (Videos/Blogs/Images/Streams)
MMO info will get lots of love in March
The letter is being meticulously planned out as it will have important information on what is to be expected in the upcoming weeks.
@steady minnow We gotta be patient, the letter is scheduled this week. We can make that wait ๐๐ป๐
@quartz coral 64 Subclasses - each subclass will have numerous augments.
Atlas(and ARK)released to a mire of problems in its user content creation/destruction genre, including people rushing the map, cheaters, people losing everything overnight, and and inability to find the land to put roots on the ground. How will AoC address or work around these pitfalls?
Those are survival games. Totally different from AoC.
I think I remember someone saying that AOC with have an anti cheating program or something or rather. I also expect AoC to be a lot tougher where people can't easily solo rush through content lol.
losing everything overnight: sieges will need to be declared days in advance so it gives the player time to move assets around and prepare for raids
inability to find land: there'll be instanced apartments for higher level nodes and a real estate market for transferring property
days and up to a month
Here's the real question....Who else is hyped af?!?
is the castle siege still planned for this month?
It is very much looking like that's a no. We'd have heard by now if it were otherwise
A letter from the director is coming this week(probably) which will give us updated info on timelines.
i was stated that alpha 1 testers would get to test it for about a month prior to it being open for everyone, so we are at least a month out since they havnt gotten it yet
Are there any streams or news updated scheduled? Feels like itโs been a long time (over a month?) since Iโve heard anything.
@zealous jolt Most, if not all of the problems plaguing Atlas have been addressed in planning already, whether their systems are up to the task remains to be seen. Rushing the map? No fast travel. Loss of items overnight? You dont lose items from pvp death unless highly corrupted, and sieges take days to declare depending on node level. Inability to find land? Freeholds are single claim per account, not character, account. Require substantial investment and continued upkeep. Imagine Atlas if people were only able to claim a single claim and had to pay to get it initially and had to keep paying to keep it.
@plucky pawn
Question: With guilds forming before players are attached to a server; that are made up of both Headstart and non-headstart purchasers, has Intrepid put any thought into how this will be navigated?
Are NON-head start purchasers expected to just bite the bullet and join a head-start server with those specific guildies, starting behind the rest of the pack? Or for people like me, who WONT be doing such a thing, are we expected to be split from the rest of the guild and be on a different server?
Because if so, Guilds need to start conveying not only their region [NA/OCE], but what server they will be joining. [Headstart/Non-Headstart]
I'm aware that nodes are shutdown for the 2 days, but time in-game before the rest, is an advantage: ie. Character level = more dmg from abilities = faster kill rate of mobs/faster completion of quests = more gold = able to buy a house in a node faster. That's just factoring in your character level, let alone any items players accrue in those crucial 2 days.
ok i have a question is there anyway to get into the game now at all? like is the mmo playable at all?
@broken socket No, Apocalypse, Siege Mode, Horde Mode or AoC are not playable at the moment. Creative Director, Steven, is posting a Director's Letter most likely at the end of this week - which everyone is eagerly awaiting, so you won't miss it when it's posted.
ok ty for the info i really appreciate it
im really eager for a fresh take on mmo i hope this goes somewhere
Me too bud, me too!
excuse my ignorance but what is a โsub-classโ @fresh heart
An example would be highly appreciated
Subclass is primary archetype + secondary archetype.
So, Weapon Master, Dreadnought, Shadowblade, Hunter, Spellsword, Bladecaller, Highsword and Bladedancer are all sub-classes of the Fighter primary archetype, specifically.
An example of functionality would be nice
"If a Fighter were to choose Mage as a secondary archetype, the fighter would become a Spellsword. This combination opens up augments that can be applied to skills in their primary skill tree. Fighters have a Rush skill that allows them to rush towards a target; and upon reaching the target, deal an amount damage with a chance to knock the target down. A Mage's escape augment could be applied to the rush skill, which would now teleport the player to the target; thus eliminating the charge time on the skill."
Steven's example of the functionality of a Spellsword.
@placid kraken
First and foremost, according to Steven, nodes aren't controlled by out-of-game guilds. And guild leaders probably will not be mayors of nodes.
Out-of-game guilds can't really plan ahead as you suggest until we actually get to play around with nodes and in-game guilds. No real way to determine how to create effective sub-guilds or disperse them across the map.
We don't even know if we will have access to the entire map during beta, or if all the nodes will be active during beta. Given Steven's philosophy on learning after we start playing, we might only have partial access to the map and to the nodes during beta. Which means a two-day head-start might not give us a full understanding of prime locations since nodes won't be active at all during the headstart.
We still have to progress a node to Stage 3 before we can acquire housing. It will take a few days to progress a node Stage 3. So, everyone will really be starting that progression at the same time... and there is no guarantee that the people who progress a node to Stage 3 during the first week or two will be able to survive node sieges during the first or two.
Seems to me the whole point of joining an out-of-game guild ist help your guildmates. The guilds I join share resources and gold and gear with newbies, so I would expect guilds to be helping their newbie guildmates acquire housing.
Once a village becomes a Stage 4 Town, housing will become available in the associated Stage 3 Villages, so, even if you miss out on the housing that your head-start guildies acquired in the node that became a Town, you should still be able to acquire housing in the associated nodes once they become a village. Same is true once those nodes reach Stages 4 and 5.
Again, that's assuming those nodes survive sieges.
We can probably gather resources during headstart.
I don't think we can gain a significant amount of items without node settlements.
So... two-day head-start is not necessarily going to be a significant advantage. And, really by the end of the first couple of weeks, it's all going to even out anyways.
Because even on the non-head start servers, there will be tons of people who weren't able to start playing the first couple of days of Launch.
Ah so โVisualโ change @fresh heart
Or does the teleport now allow you to go the objects where the normal rush does not?
Through *
It's more significant than just a visual change.
For instance Steven's example for an augment available for a Paladin (Tank/Cleric) is a self-heal.
Ok ๐ I think I got it
Cleric/Summoner is a Necromancer.
And, yes, if someone used Bulwark, the Fighter/Fighter would not be able to Rush through the Bulwark, but a Fighter/Mage could teleport past the Bulwark via the augment.
I think Steven used that example in the last Livestream.
Nice. Still kinda seems like an augment to the definition
Ether way I like it
โค๏ธ๐
Hey everyone, quick question. I haven't been able to log in for over a month. I've sent several tickets. One was apparently marked as solved, but i haven't heard back from anyone. I missed out on this past month's cosmetics and its getting frustrating that 8,000 dollars later, I'm feeling shunned. Anyone know how to receive support?
I'll give it a shot. Thank you.
No worries, mate. I wish you all the best regarding this situation ๐
Hi there, I have some quick questions:
- Does the game have any mythical monsters? Dragons for example... Also taming pet system? Would like to some cool pets...
- I suppose the game doesnt feature flying? Always wanted to stand on a cool Chinese MMO sword to fly

There are dragons and a bunch of interesting looking monsters, a lot of what we have are silhouettes
There is a taming system mounts pets combat pets
Flying is actually very limited there will be gliding/ hovering as the other option
True flight is limited to mayors of metropolises and kings or queens of castles which is 10 total
There is a a chance for a rare drop to provide a temporary flying mount that will expire once the time is up
Will we be able to accept jobs in towns/metropolis that may or may not have limited positions
I'll work in a tavern in suggestive outfits just to pay my bills
I no longer see the fact that I backed the game on the ashes website.
Couple things, make sure you are logged into you account, look under the Other Tab under purchases. If nothing is there at all file a ticket. And wait a few hours till the staff are in the office. 6:17 AM
Wednesday, February 27, 2019
Pacific Time (PT)
Also, if this is your first login since the "migration" it can take up to 24 hours for your data to appear is another issue.
I see no "other" tab, I put in a ticket so I guess I will wait and see
Profile home...Inventory....tabs are pets and mounts, costumes and armors, buildings and accessories, and other. Most stuff for some reason for people didnt get put in right categories and shoved into other. If you dont see anything at all, definitely file a ticket. Realize response times are longer due to volume.
Yep, nothing at all.
I would wait the 24 hours then, then file a ticket. File one, filing multiples apparently puts you at back of queue.
Cool, thanks. Have a good one.
I am from Turkey want to pay with bitcoin but there is no bitcoin payment
can i pay it from usa
unless Xsolla takes bitcoin you're pretty much out of luck with that one
There is a crypto option on the website. https://gyazo.com/13429c315baeed1d95f8d412cc444f06
And the 21% VAT on top of the 150$ is a nice feature of Xsolla that was supposed to be looked into ๐คท
Its widely known they arenโt the best. But Intrepid still thought it was a great idea to use them. Iโm just glad I bought my package before xsolla was used.
is there VAT in embers too
supposedly all transactions going forward, including buying embers will incur an extra cost for VAT
๐ข
I'm super glad all my previous purchases were before Xsolla. I would've lost hundreds to tax
i see
Channel topic: Please, check the #FAQ channel first. If your question is not answered, you may ask it here. This is not an official Customer Service support location. If you need assistance with your account, please place a Customer Service Ticket here: https://ashesofcreation.zendesk.com/hc/en-us/requests/new.
This channel is for the community to help one another answer questions and resolve issues outside of Customer Service.
@dim torrent IS said that at some point they will force populate the profiles of everyone (probably after they fix their database). Until then you have to login to trigger it and wait 24+ hours to see stuff. If you dont then you are one of the unlucky ones that have not been dug out of the mess the previous team made till december last year
So APOC was suppose to drop in Feb (well...Dec..but anyway) we have 1 day left. Are we really not going to get communication until the very last day of the month? Iโm totally fine with โgotta push it back, had issuesโ itโs the zero communication that gets me
@hardy halo best I can tell ya is there is supposed to be a newsletter later this week with deets, gotta wait on that
โEvery little thing is gonna be all rightโ ~ Bob Marley @hardy halo
Of course , but communication is key in any relationship @quartz coral ๐
I think we were told many times that the expectation was changed to - "the goal is to let you know a week in advance when the next weekend test is."
That's about the best they have for us while they work out the kinks they discovered.
are warhammers going to be a weapon type in ashes?
Hammers are being considered.
dope thanks for the info
@fresh heart you are correct that they said they were moving the weekend beta set ups but they never said โFeb is no longer our target release โ
Then Dygz is a prophet
You can always talk to me if youโre feeling a lack of communication in โanyโ of your relationships ๐๐๐ @hardy halo
hello guys. new here. can anyone point me in a good direction to learn more about the game?
but most importantly when will it come out and how much is it?
Devs saying release will be close to 2020. And payment method - Subscription (around 15$ per month)
@frank reef ashesofcreation.wiki
Official Youtube has some nice videos
https://www.youtube.com/channel/UCfbi2EvzQmIJ55TJvZumNZw
Blogshttps://ashesofcreation.com/blog
#community-links has various sites /wikis with information
are you still alive ? can we have some news ? @idle siren @tight gale
They are very much alive and working on getting everything they need to start pushing out information on a regular basis
so is this letter aimed for end of this month or week? because I thought they said end of Feb and if so last day is tomorrow..
We will be able to provide a more accurate answer to that soon!
end of the month or end of the week, difference is a day so who cares
difference is waiting for all these updates and for thing to be fixed. I have account problems I'm trying to get resolved. if you don't care don't answer..
Its been changed to Affiliate code in the site
you can find it here
Just keep in mind theres currently no option to input the referral code yet
how many servers are there going to be? and how many players per server
The exact number of servers per region has not been decided yet but at the very least there will be 2 a head start server and a normal server
Concurrent players online is aimed for 10k
@tulip hatch Just wondering how I can tell if my question to Intrepid has been sighted/noted. If it's posted in here, is it guarenteed?
not always but we could always relay it to a CM if the community doesnt have an answer to it
I see. I did @tag Lt. Toast, so hopefully she saw it. It's a tricky one that could save them a lot of trouble down the line if they address it earlier than later. Thanks โค
@placid kraken hiya! not sure if I saw it - usually I'm best to catch during regular business hours (Pacific time), or you can always DM me!
@plucky pawn Thanks toast, I'll DM it to you now so you don't have to scroll. Much love x
Hey guys I'm trying to log into my ashes of creation account on ashesofcreation.com and I put forgot password and when I click the link in my e-mail nothing happens. Also I was sure I remembered my log in info and it just says "Invalid input parameters"
Contact Customer Support and then DM the ticket to Lieutentant Toast.
Website is still having major issues. You are not alone.
Thank You
So it seems now the new AOC.com website has the referral link part setup, *** but not the part where you create an account and ADD the referrel link ) but it does not make sense, I live in the UK so playing on EU server is best, but if i buy the voyager pack from my.com website there is "no" referral link or affiliate program option via my.com website or when you create a new account so How do i get this to work ?????? @idle siren @tight gale
Its disabled for now
that i am well aware of, the question is when will it be fixed? VERY highly doubt the newsletter this week will give this information - given the amount of time it has already been broken 3 months +, the last voyager pack with the heavy armour + cosmetics shield was awesome really wanted to buy it but again month after month referral program still not fixed ๐ญ
They said they'd allow for people who missed out because of the website issues to access these packs again after the website is fixed. Remember they had to hire a new web team to fix the problems of the old. Not exactly a fast process cleaning up someone elses coding mess.
So It's been a bit and this is still happening on both chrome/firefox both on my desktop at home and my laptop at work for the AOC shop.
@wintry egret I have been noticing the same thing for a while now too. I hope it fits is coming soon. I use both Chrome and Firefox as well.
Also, have I missed the latest February store items somewhere? I thought I saw a week or so ago they were removing January's, but have not seen anything new yet on the store.
The February stuff is in. If you backed the game but don't see it, that sounds like a bug.
@dry grove okay, I looked last night, but did not see anything new. Only the items I bought previously. Maybe I have my months wrong.
@dry grove well, I definitely have my months wrong, then! I bought those items already. Thanks for the clarification! Guess I am just anxious for the next bit of news!
Also if you are logging in for the first time in months you may still be having your account migrated
takes 24-48 hours to get fully migrated, but make sure once it does you have all the right stuff in your purchase history
Nah I logged in shortly after they migrated to make sure everything was there
Is there an offical forum for AoC?
@dreamy olive there is, but it is currently down for maintenance/updates
Is it due back up from maintaince later today?
Ah ok
It's not a maintenance in the sense of a 2 hour thing to reboot the system. It's more like a highway maintenance to lay an aditional layer cuz the previous company did a shitty job @dreamy olive
Hello, I wanna get into the game but I could not find a forum to get information so I decided to ask things here
@compact garnet The Apocalypse (battle royale) servers are down currently, any other questions?
The game has EU server atm? MMO part is playable? Progress will be lost? Are the servers always on beside being down for now?
Yes, EU servers are available under My.com
MMO part will be playable in June 2019 (Subject to change depending on development)
The servers are mostly always down, and go up whenever spot testing or weekend testing takes place, usually announced in #news
The Apocalypse (Battle Royale/Sieges) progress is indeed saved. MMO Progress wont be saved until launch.
Also access to the earliest MMO testing is locked behind Alpha 1 access accounts which are no longer purchaseable
@hidden crane Thank you so much for all the info
So earliest you can buy into is Alpha 2
Cheers, the earliest testing you can purchase into is Alpha 2 currently which is due in Q3/Q4 2019 (Depending on development)
Seems worth waiting game ๐
I can hardly figure how a game in state Alpha 2 in Q4 can be release before 2020 and be polished up, for me even in beta 2, it's far from a final state
Can a game be like only 1 month in beta state before the launch ? (For me it takes time for all the quests and stuff and bugs discovered in beta testing to be debugged)
Its possible however Intrepid has stated that they value the quality of their product over it being pushed out early/on time
If they need more time they will delay its launch.
does intrepid studios have any interest in hiring an engineering dropout?
by beta 2 the game will be feature complete and ready for launch, that is if the servers can handle the amount of people playing concurrently during Beta 2
i thought they were supposed to be having the servers up every weekend, and wheres the castle seige mode we were supposed to have long ago? did the dev's just give up?
Theyve encountered some issues during the testing sessions and have taken down the servers to focus on getting that fixed.
More information will be provided in the Directors letter that they intend to release.
cheers
Looks like myself and a few others are unable to spot Intrepid Studios on the just recently released PAX East Expo Hall Map, or Schedule. Will this be mentioned in the Letter coming up, or any related info available about this?
We'll get more PAX news as we draw closer to PAX
Traditionally they announce details regarding it 1-2 weeks prior the event (Gamescom was 2 days prior)
We're due a creative directors letter tomorrow (unless there's a delay) and livestream information later today
We don't know that by beta 2 the game will be feature complete and ready for launch. That is traditional for Waterfall development models. Daybreak devs have a track record of not using that convention for what they call beta and release.
They were going to call APOC launched while missing core features, like Siege Mode and Horde Mode.
they said the betas will be traditional betas and like a stress test before launch
also short and sweet. interpret what you will from that
Like the APOC Beta...
Apoc is a special snowflake and should not be compared to anything
it was jeffrey who said they were doing traditional betas as stress tests before launch and that they would be short and sweet, and frankly with the timeline they had set up with A2 in Q3, b1, b2 and launch in Q4, does not give any time for long betas
"Development is fluid" Abraham Lincoln
I know, and I don't think those wishes/estimates will hold up, I'm just rehashing what was said
Is the letter out yet?
Yet not.?
Any news of when the letter will be out?
I will explode if i wait any longer.
The letter is due tomorrow (subject to change depending on delays)
However we are getting some new information today regarding the livestream (according to Margaret)
We did not say the letter is coming out tomorrow. Shaze. ๐
I do have some details coming out today, so stay tuned. 
@tight gale Apologies, I was just linking what the mods said! My bad!
Next time I'll... uhhh not say anything since idk what is right and wrong anymore!
Now insert MK for Steven.
I will talk to the mods about that. Sorry for the confusion Shaze. 
@hidden crane u r good bro, don't sweat it. This kind of thing has been happening since I have been here.
I think this sparked this confusion specifically
They did say aiming, so they didn't say it was for sure coming, but yeah, will chat with that mod in particular about it. ๐
Yeah, most likely Mizu.
bye bye deadmansprice oof
He's just waiting on a few more details to add to the letter. hehe.
๐
N'aww, Deadmansprice is fine. 
Just a lil confusion is all. Sorry about that.
@hidden crane getting people in trouble and stuff lol
All timelines and deadlines have been consistently subject to change and should be taken with a grain of salt. The only thing to do is to be patient and it will come out when it comes out.
@light flax so 50 years from now is fine with you?
i dont know about you but this has been a pre 2020 launch :^)
Iโm not happy at all with the consistent untrustworthy deadlines but there is nothing that can be done other then not purchasing more items or what not. So...we just have to wait. If it makes you feel better to complain by all means it is completely up too you.
Idk just every deadline cant be trusted at this point, so its hard to trust most things
@light flax people are just questioning so let them ask. better to ask than to nvr now and sit and wonder.
There is nothing to ask. If the letter was out it would be under news.
game dev schedules should never be trusted.
Yea but they are asking if its still planned for today/end of month as stated.
That was my only point. Any answer you get on here of โthe letter will be out so and so dateโ is not worth a darn.
My guess is you and I agree on the matter but are just coming at it from two different ways.
I would absolutely love to know when the letter is coming I am just giving warnings that the dates can not be trusted.
Right. I'm just saying - as someone who has worked as a video game producer for ten years - game dev schedules should never be trusted. They are always "untrustworthy". And aren't intended to be "trustworthy".
Well i think some question are asked for people that actually know the answer and not just the word of mouth people.
Yeah, really we probably won't know with a decent amount of certainty until the day it gets posted.
Questions are great and should keep coming. Just was stating that dates are not to be trusted from what we have experienced. I apologize if it came off that I didnโt think questions should be asked.
One of those people came in and said something but didn't confirm anything about the letter so that was a clear no about the letter coming this week.
Well, Jahlon says that IS end of week is Sundays. Maggie seems to be saying that Friday was not the deadline.
So... I dunno... I guess if it gets posted Sunday, it's still considered this week?
never said it would be released at the end of week, that was just a goal
Always just a goal.
what a mess lol
It appears this has become a discussion friends, please move along to the appropriate channels.
Hello, I created account but I can't login. Is the game currently in alpha?
@quartz furnace if you're trying to log into the Intrepid Launcher and are seeing "beta credentials not active yet", that's just because servers are not currently online for testing! more details here: https://ashesofcreation.zendesk.com/hc/en-us/articles/360016195174-Error-Authentication-Failed-Beta-Credentials-Not-Active-yet
Thanks for the reply. I can't receive a reply from URL http://status.ashesofcreation.com/ , is it down?
@quartz furnace the status page appears to be working on my end - which browser are you using?
Google Chrome
Alright figured it out. I have to use VPN, for strange reason my ISP seems to block that address in my country
Thanks!
okay, glad to hear it worked out!
do we still have no news about siege?
We'll be talking about that in the Creative Director's Letter coming out March 7th, 2019. ๐
Margaret has there been any mention as of yet for those still unable to access their accounts due to the server migration? I haven't heard back on my ticket so I am assuming there isn't anything that can be mentioned at this point.
is that date Margaret confirmed?
If you're a kickstarter supporter, how can you get your account connected with the tier you bought? I'm not sure how that works @tight gale
will the stream/news letter have any news on the forum?
@rocky wedge please DM me your ticket number!
news post doesn't mention the letter
@uneven relic have you previously logged into the site and added your code?
@empty fjord the top paragraph in the article does ๐
I never got a code @plucky pawn
Ah my bad, so sorry, didn't read the article, I just read the news post here in the discord ๐
@plucky pawn sent it your way
@plucky pawn what should I do?
@rocky wedge thx, will take a look!
@uneven relic please go ahead and DM me so we can discuss more specific account details!
I thought the director letter was coming out this week
Still got a bit of week left
โWe'll be talking about that in the Creative Director's Letter coming out March 7th, 2019. ๐โ
@plucky pawn any news on the website? will it ever be fixxed? will it be fixed before the state of the game stream or is it going to be a topic in the letter?
@plucky pawn sent you a DM
Is the letter actually gonna come out on the 7th or is that another estimate
@grand crest our team is still working to resolve outstanding web issues (including bringing forums back online), and i believe that may be touched on in the letter as well!
@uneven relic thx!
@lapis moon that was the announcement not an ETA
so we may get news about the forum. well that the best news ive heard in weeks if its true
The letter covers a whole lot of topics that the community is asking about
Hey I had to ask there had been a lot of announcements/ etas that have been dropped and not meet
@tulip hatch also where did they announce it? I scrolled through the questions channel to get that information
It's not on only on reddit.
The news posts links directly to the ashes blog section which is the second link in the news post
Damn a lot work to hear about a letter that should be the main news head line not mana armor... and a live stream... letโs be honest we all know the game looks good we wanna know more of the schedule of the games progression
@lapis moon Just 7 more days to get all of that 
is nodes part 3 ever gonna come? lmao
@idle siren @tight gale So uh, when are you showing all the Races rendered in-game?
Yes
nodes 3 will come out one day
Races are on my list. 
where can i find this letter?
We have a long list of things people want to see, so as soon as we get the go-ahead. You know we will. ๐
Rob, the Creative Director's Letter comes out March 7, 2019 as stated in the blog post in #news .
@lean merlin It'll be out next week so you can't find it anywhere yet!
ok thank you guys ๐
@tight gale seems some germans want to see some long, flowing robes
What about some ingame 3d KS cosmetics?
Got it on my list of things to deliver to y'all Trivo. ๐
nice
@tight gale i assume you guys arenโt going to pax east this year??? ๐ญi know the schedule and exhibitor list is out and i donโt see you guys ... though i know it can change but normally not much?
We'll talk about that in the letter that comes out next Thursday. 
Ok ๐ญโค๏ธ
Ayy seeing yall at Pax east would be cool
I saw that. Thanks anyway elf scum :)
No marketing team that manages the booth??
yeah weird if remember right @tight gale was cm and marketing
a few people isn't really enough
you need multiple people to handle an event like PAX
@crystal beacon @grand crest that would be me and Margaret, but for a big booth like ones there have been previously, it takes way more than just 2 folks!
not going makes sense so they can focus on development
Will the servers be available this weekend?
Or how exactly does it work?
Would like to play APOC
you will have to wait until the march 7th-8th for the letter and the livestream for updates
for now the servers are down and if that changes they'll post in #news
@plucky pawn Plus you could not answer most of the questions people ask anyway. So it would be pointless.
Since we keep getting shafted with stream times for live QnAs any chance there will be a regional QnA for the people in the unfriendly stream times? @plucky pawn @tight gale @idle siren
No is going to be your answer
We've been discussing some other formats for Q&As that will help resolve that issue. ๐
does the apocalyspe game give any kind of in game rewards once the main mmo part is released?
Everything you collect in APOC will also be available in the MMORPG. e.g embers
you will be able to get skins that will be available in the MMO too
any pre ordering any of the packages gives you access to that right?
oh ok cool xD
Well the xp boosts are APOC only. But embers and cosmetics and emotes from APOC can be used in the MMORPG.
Is Ashes going to Gamescom this year ๐ค
All I wanna know is when the servers will be up 24/7. Even if it's just BR.
@stray crescent they decided not go to PAX East due to wanting to pull devs from development. Most likely Gamescom will be the same unless they hire more marketing people.
Just gimme a flag of Ashes and I'll promote on Gamescom, Kappa
@idle siren will we be seeing AoC at Pax East?
no steven mentioned yesterday they will not be at pax east @mellow herald
oh didnt see it.. and thats a shame
is the armour they showed today reskin or genuinely new armour?
yes!
I don't think so.
I mean if it's a drop instead of a purchase, you might want to dye it for the color you want.
but this is the armour we already have in the game, is it not?
they are different variations of a certain racial armor style
These are MMORPG armor. What we have are non-glowy APOC cosmetics.
I guess what i am asking is, will this armour not be the same as the one i have already obtained in the BR?
Do i have to aquire these both?
why they look similar is because they are of the same racial armor style
we will have different armor styles
Probably getting into discussion rather than Questions, but...
I also don't understand why we would want the APOC cosmetics if we can get these versions in the MMORPG.
Or why anyone would really notice the difference. I dunno if that's something the devs can explain to us during the Livestream.
@fresh heart that's been one of my worries, especially with the dye system, so I've wanted clarification about that but haven't managed to get an answer. Because the armor sets are very similar looking. So why bother getting the APOC ones when you can just dye them to look similar enough
Right
how do i get into aoc apoc every time i try to log in i get the your beta credentials not active http://prntscr.com/mryugx
how do i activate my account for apoc?
Apoc servers are currently down. The next time they are put up it will be in the #news channel, so keep an eye out!
always the same questions for the pasts months... I really enjoyed when the forums were up (discord is really bad for information on an mmo )
are the referrals working again? or still screwed
Still down
Where do I see on my account the Kickstarter purtchases I made?
@native cobalt you can check on your web Inventory (check out the "Other" section too) when you log in here: https://accounts.ashesofcreation.com/users/profile
Should I be worried if I have nothing in my inventory?
Did you just recently migrate (log into the website for the first time in a while)? If so, it can take anywhere up to 48 hours for your items to appear there.
Ah, Gotcha, thanks for the information
Of course! If you still don't see your items after that time, please feel free to DM me ๐
@foggy forum Just in case you were not aware. The twitch streams are stored in the channels history for ashes of creation. You can catch up later. I know thats not the same as participating live, but it does let you catch up as soon as possible.
the twitch recording get pruned after a few weeks tho, better chances of finding old content in youtube under their channel
@empty fjord yup, they'll be on YouTube, but they should also be clipped/saved in Twitch Highlights, which live on more permanently than just the old broadcasts ๐
Are the armor concepts given in the recent blog post going to be what we start out with (wearing while coming out of the portal)?
in the MMO btw, not apoc
@empty fjord those are some "in development" designs, so I don't believe that's been set in stone yet! I do know that the left 3 images in each set show you what it looks like when you first put on the armor but are at a lower level/power, and then your glowiness/badass-ness increases as you do ๐
that's cool ๐
Hi I am sure you all have heard this question before, but how long does it take to be able to test the game after registrating ? And are people allowed to stream it?
SO is testing currently down, and if so, until when
It's down. Check #news for notices of when tests begin and end. Currently we are waiting on a director's letter due next week on the 7th.
and yes you are allowed to stream it as there is no NDA, unless they put it under NDA again
I'm sure this has been asked before but I couldn't find the answer anywhere, is there any way to buy certain things from the February cosmetics without having to buy the entire bundle?
U canโt buy what u didnโt pay for, if u purchased the lowest level tier pack u can only purchase those types of cosmetics so in simple no
im struggling to make sense of what you just said.. but i did understand the 'no' part
thanks
Sorry
You are able to individually purchase cosmetics equal to or below the package you own.
Iโm guessing he doesnโt have a package
If you dont have a package then you can not individually purchase cosmetics
you have to buy the packages to buy them individually? they arent all just unlocked after buying the package?
you buy one package
and every month afterwards you can buy the cosmetics individually based on the tier of package you bought
When u buy package u get the cosmetics
Say u buy the 375 package u can bu all the cosmetics separately next month
ah okay, was a bit confused but now ive made sense of it! thanks everyone ๐ @digital yacht @tulip hatch @modest sierra
Channel topic: Please, check the #FAQ channel first. If your question is not answered, you may ask it here. This is not an official Customer Service support location. If you need assistance with your account, please place a Customer Service Ticket here: https://ashesofcreation.zendesk.com/hc/en-us/requests/new.
This channel is for the community to help one another answer questions and resolve issues outside of Customer Service.
What are you going to do about the emails that have been sent that contain other people information?
Obviously that's a big oof what has happened but those aren't even your emails and info, you have nothing to do with that, so you should not rage or cry about it.
Not your business
Are you a PI?
@crystal beacon Even if I haven't had the email, what's to stop it from happening to the rest of us then? If it's happened once it can happen again
Flaming crying and raging won't keep it from happening again, that's true.
It's sent and not send
@crystal beacon not crying or raging. Just want to know what they will do. That's a massive breach of information there
And there answer is to delete messages that even bring the topic up
Again, crying and raging won't speed up the process. I am sure they will fix this situation
My messages aren't being deleted
Yeah
Its bad, but people make it even worse by crying and "hyping" the train.
oh...wtf why
Cause its the internet
Because people are stupid and that's certainly not what IS has inteded or wanted
Your passive aggressive bahavior and rage won't change it now, will it?
They certainly know about the issue and again - its a big oof - but riding the hype train won't help fixing issues
I mean you usually test mass emails with your own group of lots of emails (that's what I did) and nothing of this kind ever happened. (sure we were small but it's the same principle).
I'm not mad or angry or anything @crystal beacon . I'm just disappointed.
Channel topic: Please, check the #FAQ channel first. If your question is not answered, you may ask it here. This is not an official Customer Service support location. If you need assistance with your account, please place a Customer Service Ticket here: https://ashesofcreation.zendesk.com/hc/en-us/requests/new.
This channel is for the community to help one another answer questions and resolve issues outside of Customer Service.
The questions channel is for questions and answers, in depth discussions are not meant for this channel
Additionally the PI related incident is being addressed to those affected. All PI related questions or concerns are restricted by NDA if you have an issue please contact Toast or Margaret.
"All PI related questions or concerns are restricted by NDA if you have an issue please contact Toast or Margaret."
Thats not how NDA works lmao
This is between Intrepid and their PI members though hence restricted by NDA. This is why you're asked to contact either Margaret or Toast.
Let me put it in a question. Do you guys know what NDA means and who is bound by it? Because it seems like you really don't.
The CM informed the general public that PI related topics are under NDA and should be discussed in the respective channels.
This channel is for the community to ask and help each other, we can not address the security concerns they may have.
Therefore they are directed to DM Intrepid staff for those concerns, Im sorry we cant help you in this matter further but i hope you can understand our situation.
But removing mentions and questions about the situation is pure censorship. You guys do know that right. We, the public, are not bound by NDA, only those part of the PI program are. We can freely talk about it.
I understand where youre coming from and for that Id prefer the CM make a statement in regards to that concern.
If theyre fine with constructive discussion on the matter then ok, allow us to contact a CM in the meantime so we can make sure of their standing to allowing that as an open discussion.
To be really fair here. Its not a matter of them liking us talking about it or not. There is nothing legally holding the public back about discussing it. It would be an Intrepid rule that prevents us from talking about it. Which could come down as straight censorship.
But people asking questions on what happened and people answering is still resulting in things being censored. It doesnt stop being censoring of the situation.
Alright , at this time Ill contact them and refer to their judgement regarding the legal means of the situation. Perhaps we can see if a public statement on the matter will be do-able as well.
@crystal beacon to be fair, itโs their discord their rules they can choose what to censor, just as some words get Auto deleted those comments and concerns made about the PI issues are on a case by case where if a mod Cm/mod deems it โneeding censoredโ they will censor it, u have no control and thus u shouldnโt be raging this if THEIR discord THEIR rules, also it was an accident that was easily prevented one little click is all that happened, Iโm sure sure the next mass email that goes out will be triple checked to make sure the same mistake doesnโt happen again
I dont know if this was answered before, but is there any news about the siege mode?
Nei
most updates will come from the dirrectors letter
NDA
DNA
AND
NAD
Not A Defect huh @indigo pike
ADN
alright funny people move your shenanigans along to a discussion channel
will there be a Q&A forum other than the discord channel that pops up right before or during the livestream? like we had in the forums before
Hmm Ill see what we can do for gathering questions.
Is there a link to the live stream yesterday?
There was no stream this week. March 8th is next.
March 7th for the letter.
As Kumi said, on March 7th we'll be getting the Director's Letter that should have a lot of information regarding what has been happening in the past few months and what is going on with the development of the game. Then, on March 8th, there will be a livestream at 11:00 AM PST (14:00 EST) to talk about the letter we received but also to take question from the community regarding the letter to clear things up. During the stream, they will also be covering:
Intrepid Studiosโ new hires, the state of the game, and what is planned for the future along with details on their content release plan.
You will be able to check the stream over at https://www.twitch.tv/ashesofcreation
If you need more information regarding all that, please feel free to check out: https://ashesofcreation.com/blog/2019-02-28-state-of-the-game-live-stream-and-mana-forged-armor
Hello just curious why I'm not able to buy stuff from the shop that I used to be able to such as the elemental racial skin?
Will classes be locked in character creation or will we be able to change them
@frank reef i believe they said they'll be locked after choosing BUT there are 64 total combinations of classes you can make. You have your primary and it's abilities are augmented by your choice of a secondary
Yes. And I also believe they said they're considering being able to change secondaries
Gotcha
Got it. Thanks :)
@frank reef keep in mind they also said the change wonโt be โeasyโ canโt just go to an npc pay 5g
Cause the servers arent live, #web-maintenance for more info when / if they are up
Any idea on when servers might go live again? Feel like it's been awhile
There is currently no ETA. However testing is announced in #news so keep an eye on it.
and ^
How long does a backer reward ticket usually take to get resolved? I just noticed my KS backer purchase is not listed on my account.
I just sumbitted the ticket today but will follow up with it later during business days. Thanks for the heads up!
I've had this account since ~December when the login name registration went live so it should have appeared by now.
Why is the change password asking me about display name entered not available
I put in the new passwords but it isnt working
@cerulean mural you will need to raise a support ticket for that, we cant help here with account issues
!cs
Search for answers to some of our FAQ, or put in a Customer Service ticket if you are having Account or Technical issues:
hey quick question. is it true that we need to wait for the beta to open to login? I have a message popping up that I don't have beta cred
and when is that?
tnx, chief
ะะพัะตะผั ะฝะตั ะธะฝัะพัะผะฐัะธะธ ะดะปั ััััะบะธั ะธะณัะพะบะพะฒ?
@fervent veldt #ะฝะพะฒะพััะธ #ะพะฑััะถะดะตะฝะธะต
Why is there no information for Russian players
Information can be found in the Russian channels which I linked above.
If you are asking about the game and Mail.ru servers etc. the game is currently in development. More news will come later.
Thank. I follow the game and worry that new important information has not been received for a long time.
@fervent veldt Dont worry my friend, big news is coming on March 7th and 8th.
We are waiting with hope, and thanks for the information and clarifications.
How do i refund purchases on my account
put in a ticket, but I wouldn't get my hopes up, unless they state that refunds are possible, they rarely do refunds
I keep hearing backers personal datas got exposed is this true and how do i find out if my info was exposed?
were not aloud to talk about this but i will say this only the PIs 2500$ backer+ was leaked
oh cool also why is something not allowed to be spoken about? i hope all affected are ok
the main reason is becuz that was still considered apart of the PI email which is Under NDA,
but if the info about the leak has spread everywhere wouldn't it be better to just make an announcement? all i heard was backers information was all exposed
You are allowed to talk about it, just not discus content of the email
When is siege
So is there any talk on when we get to play apocalypse next?
more news on the 7th
Seff, director's letter (big update on the game written by Steven) on the 7th. a follow up livestream about it on the 8th!
will very likely contain details about the state of Apoc
Heya, has IS said theyโre going to have a gear treadmill? Or will they do more like ArcheAge where nearly permanent BiS gear is in the game day 1โbut really hard to get?
I'm not sure tbh... it doesn't seem like it would be a gear treadmill since Master Crafters will be able to make some of the best and most customized gear in the game.
Yea, Iโve been confused on the idea of it for a while, haha
the letter is on the 7th right and the livestream is on the 8th
i think the letter will be saying a delay which is in my opinion understanable i'd rather they delay the game than rush it out
Guys, will gear have enchant and/or other rng stuff?
RIP
Heyo, a few weeks ago I logged a ticket about not being able to update my password. Apparently it was an issue affecting everybody because some website functionality was lost? Just wondering if there's any updates or if this has been fixed because I'm yet to hear back.
You actually want RNG? what's so good about RNG anyway, most of the time just pisses me off
Because RNG in the form of dice rolls is a key component of RPGs. And MMORPGs are RPGs. As you remove RNG, you really begin to have some other form game. It's like when you remove the restriction of only using your feet for futbol/soccer, you end up with American football - which is fun... but not the same game.
Krucifier, you should probably DM your ticket number to Lieutentant Toast and see if she can help you expedite it.
Wait u like rng?u joking ight
@crystal beacon you may dm @plucky pawn your ticket number and she will assist you when she comes online
Cheers!
Hello I made a ticket a month ago. My kickstarter rewards are not listed under my account. I used the same email as my kickstarter email
You logged into the new site with your original account information correct? Not made a new account
@tulip hatch yes that is correct
You can bump your ticket by responding to it or DM @plucky pawn your ticket info so she can check on it
not a question for this channel baddie
@empty fjord if you were asking to me it's quite the opposite... For an American mmorpg i was hoping that we didn't had to deal with rng in any way but enchant is a thing so rip already
@feral urchin to clarify, they've said in the past they want to avoid BDO-like RNG. There may be some but it won't be as heavily punishing and seemingly impossible as BDO
considering they "coming" from archeage i'm worried that "breaking" is gonna be a thing
if that's the case we are screwed
They want breaking to also not be as punishing.
If there is breaking or whatever it'll be more like a repair cost not associated with a p2w element or an impossible to come by item.
None of that
well good to hear this
They have said if they have anything in that realm it might be durability loss
i can live with that
But nothing is set in stone so your feedback masters
As long as I can repair my durability
Matters even
i actually got another question
Shoot
Do we have info about how the gear progression will work? Can we choose the way we level up aswell as we gear up?
In the faq they say that "best gear will be either a craft or a drop" which sounds awesome but can we also obtain gear doing PvP, and can we actually level up with PvP? (like warhammer online where you login and litterally PvP instantly)
Pvping only would be pretty tough
There is no pvp gear set
^
Leveling is a different case as we arenโt 100% sure how the xp works when killing a player
Gear is crafted or dropped from top end raids and world events
So if you wanna PvP only you will have to wait until gear makes its way down to crafter's after top end raiders are completing content.
And then buy it from them
mmm, i thaugh the game was more about PvP than PvE
hope we don't end up with another carebear game like FF14
All open world pvp
Like this would like the PvP section?
ye but if you don't get anything from it and there is no interesting reward you will just find people that cry about you killing them for "fun"
@feral urchin It is totaly fine the way, since the world cheanging things will be set in Sieges
so well... open PvP will be something only correlated to transportation
They drop a % of resources and if they are corrupted a chance to drop hear
Gear*
No go kill farmers or corrupted ppl
open pvp is much better than sieging or battleground
atleast imho
but it has to have a reason
To deni some1 access to recourses maybe?
as you describing it right now it just sounds like nobody will pvp in open world cause it's not rewarding in any way
so we gonna find ourself fight for a spot like on bdo?
I made a video about what types of PvP u can do
It is, since it wonยดt be BDO
and you have plenty other methods you can compete with others
This game is a bit bigger than bdo
yeah i know, just trying to compare that i will be better
thing is, there is plenty of games with instanced pvp
i hoped this one was different that's all :D
And you won't be fighting for grinding areas unless you wanna risk corruption. Most people will just spend time raiding caravans if they wanna pvp
Since BDO pvP is bullshit with to much cc Skills and no role assingments
that's another thing, aint talking about how the pvp work
This game has very little instanced PvP, mostly it has meaningful pvp
Watch that video I linked
i will
I can DM u it
sure thanks
self promoting feels bad
Senpais teach me, what does DM mean?
Lol I am the only one making short but sweet vids
direct message
anyway i hope that guild vs guild in open world will be a thing
and i hope that it will reward something
so that people will want to pvp
You should watch that video then cuz I explain quite a bit of this
Come back or dm me if up need more info
Also check out paradoxgamingnetwork on YouTube he does long form videos which go more in depth.
No donโt
Lol
Fooshy/Proxy better
But I prefer Ziz over all other CCs
why all this hate xD
Oh now ur just trolling
Yes the last one was a troll
But I do hate Jahlon
Donโt work kid
Shush up butt
Open PvP is not the same thing as open world PvP.
All open world PvP is not accurate since we have arenas which will be instanced PvP. Most of the PvP will be open world but not all. And sieges and battlegrounds/caravans will PvP that occurs open world.
In addition, Ashes is a PvX game.

I'm not quite sure if I should write a ticket.
All the items from my Summer Crowdfunding package are listed. However, the items from the upgrade are not, just the upgrade itself.
A: Everyone should have their backer items in their account history. If you have not, please contact our customer service. The rewards specifically - We plan to have the majority of those in Alphas and Betas.```
Search for answers to some of our FAQ, or put in a Customer Service ticket if you are having Account or Technical issues:
thank you
Yw!
@plucky pawn Could you assist me with a ticket, i pm'd you earlier
@wispy whale hey there - got your message, will take a look now that I'm in the office!
perfect
Hello long time since i've not logged in
what happened with the backer status on the website?
@austere valley If you only recently logged in, it could take upto 24 hours to update
@austere valley Did you just recently log into the new website for the first time in a while, so it's migrating your items? If so, it may take anywhere up to 48 hours for your items to appear in your web Inventory!
man Shaze
If it still doesnt show up, send in a ticket
oh ok thank you
2SlowToast
hey mine had more letters ๐
yeah i just logged in since i guess august
@austere valley then yes, that's likely what's going on ๐ if you still don't see them after a bit, please go ahead and open a ticket
and i noticed i miss quite a bunch of referrals as well
@austere valley Basically they upgraded the website so your data is migrating over.
k ty
Missing referrals will show up once the people you referred log into the new website. Or alternatively they will automatically show up within a few months.
(They're still finishing up on the migration and the forums etc.)
Is the Alpha going to be this month?
doubtful
Waiting on the directors letter later this week.
@idle siren @tight gale @sudden kernel When will we see in game render of all the Races?
I don't have an exact date and time for you, but it is one of the things I'll share with y'all as soon as I get to. ๐
@cerulean lake In the Jan 11th livestream they mentioned bringing in other race models into Apocalypse once they are ready. However this is subject to change and depends on development.
They also impressed on the necessity for this as they need to test hitboxes etc. for the various races to ensure one does not have the advantage over the other (For example dwarves tiny hitboxes, thus harder to hit)
I spent a lot of money on this game. Im trying to remain positive. This seemed the like mmorpg i was looking for.
Will a 2019 be likely?
I hope not
Already a quarter into 2019 with hardly anything to show for on the mmo side.
To plop it out in the remaining months would be suicide.
My question is. Is it worth it the amount of money i put into this?
How much? Ultimately, i don't think you can get a refund at this point. RIP
Any update when my missing items will show up ? Or when my support ticket will be answered ?
As someone who's met the devs. And spent around 700$ I think it's worth it. These guys are passionate and trustworthy. And have the experience needed to complete the MMO. Right now is just a slow time because they are working hard to overhaul some broken backend systems.
@royal iron PM Toast your ticket number etc.
^
I did , twice
Ye, that's why I said etc.

You ain't the only one gotta be patient
Never said I was. I was simply asking a question.
@cursive socket as it stands now you lose nothing by waiting til alpha 1 gets launched to make your decision to throw money at this game. That's what I'd recommend right now, waiting. At least until after that creative directors letter gets released.
I threw a ton of money at this game already from the begining and just feel like the apocolpse was a slap in the face
It was a way to uncover issues with their
Backend
Which they ended up finding so now they are rebuilding the backend.
Good they did it now than during
Alpha
@proven arrow thank you for the encouragement. I will be patient. I just dont have an mmo home and i was waiting to move me and the wife into it. ;)
Well, imma say this now. That I hate br and think it's trash so I can understand where your coming from @cursive socket
So the fact that I can't play anything but br right now sucks
Br is not for me.
Same
I miss playing mmo but i feel like most of the ones out now are so lacking
Fortnite is a daycare for toxic twelvies so I'm kind of ok with it
Yep, entire genre is bland
However, I consider it all a necessary sacrifice to make an epic mmo. So that I may eventually start praising the Sandal bearer once I have found the legendary sandals.
In the meantime im gonna have to stixk with monster hunter worlds.
Then all I have to say is to walk in the light of the sandal. I hope you will eventually find what you are looking for.
FYI, yes I consider myself a sandal fanatic. It is the true faith of Verra
all hail 
Yeah, kinda what we all ask. The br started as a testing phase and evolved into a standalone and then it died.
it was DOA
Then they opened it to everyone and collected heaps of data and information from it. Which is now being used to make the mmo.
.
Bot deleted my name lol
If I had a nickel for every time someone complained that they paid for an MMO and not a BR, I could buy the most expensive founderโs pack and still have enough money left over for a couple yearsโ worth of subscription.
and/or every time someone asked why their beta credentials are not active yet
Fact.
For the record, I'm happy we have a BR mode for ashes. So we can send our annoying toxic 12 year old gamers to the day-care. Not that most younger players are annoying, but the minority can be pretty loud in vc.
well we were promised that they will make the MMO games great again and the first thing they do is release BR mode I can see why people complain
Well, they do get the data they want. And it's probably a better game type for server testing because of how short matches last. So even if the community complains a little, the testing results should appease us. (Ps. BR is overrated and sucks)
if those people continue to whine when Alpha 1 starts, then they just complain to complain
Why would they complain about alpha 1 though. Unless of course they don't have access.
Oh i agree it is a really creative idea for a test environment but people hopes got up and now some are scared
even if they didn't have access, there would be hundreds of videos and streams about it
fair point actually
And there has been less going on, in regards to regular info from the devs. So it's understandable why some people might get concerned.
Channel topic: Please, check the #FAQ channel first. If your question is not answered, you may ask it here. This is not an official Customer Service support location. If you need assistance with your account, please place a Customer Service Ticket here: https://ashesofcreation.zendesk.com/hc/en-us/requests/new.
This channel is for the community to help one another answer questions and resolve issues outside of Customer Service.
put more question marks so the bot could could be happy ๐
Game Status ?
I got an Alpha Zero key at PAX last year and wasn't able to use it until now., but the link in the email no longer works. Are the Alpha Zero keys still valid?
@toxic ingot No, the Alpha 0 ended back in January 2018, over a year ago.
The game is currently getting ready for the Alpha 1 testing phase.
That's so odd since I got the code in April. The guy at the booth must have failed to mention that.
Besides the above, which is a paid testing phase, the apocalypse segments of the game are free to test
@toxic ingot After Jan 2018's major testing, there were small weekend tests held every now and then, however the game has come a long way since then.
I see. Thank you.
One of the last alpha 0 tests was in summertime of 2018 so getting it in April meant you were probably going to be in the very last couple tests for it.
Ah okay. Shame I wasn't able to use it back then.
Hello
I don't hardly ever use the discord but I've always been hyped to play the game ever since I saw it on Kickstater
I was wondering a few things about the development of the game
Ask away, if the community cant answer you can save the question for the upcoming livestream
I doubt the community can answer as it's more technical based
If you'd like to have an in depth conversation you can try #aoc-discussion
Hmm well lets hear it
Well, I am currently studying games development in college. I'm on my final project and am working towards developing a RPG-like tech demo in Unreal Engine. I was wondering to what extent are blueprints used in AOC and if you have any advice and useful tips for thing's like lighting and particle effects.
I'm currently in the research stage and thought some answers from the discord would be good for that
AOC is one of many of my researched games
Sure, sec
If you want to hear directly from a dev, it's best to ask when one of the devs are in chat or during a Q&A
@stiff creek Regarding lighting and particle effects, AoC is currently on it's first pass of visuals in development.
This means that what they currently have is in the game right now is the preliminary iteration of what is tweaked as the various testing phases go by. So in it's current form it wouldnt be able to provide you with much solid data or knowledge I'm afraid.
Well, it doesn't have to be a dev if you are informed enough about the development of the game and can answer ๐
However i would recommend speaking to @acoustic ravine He's one of the lead environmental artists of Ashes of Creation and has decades of experience and knowledge.
Well it would be great if I could but I imagine they're busy almost all the time
and Q&A's on stream are always crowded
They hop in every few days, usually around 9 pm pst
We've currently seen some basic particle effects within the environment, such as the underrealm zone etc. Regarding the spells and skill animations, as I mentioned earlier, they're on their first pass so they are all a Work in Progress. This video is a proper run through the underrealm environment: https://youtu.be/S9uXuWwd8BQ
for a first phase it's extremely vibrant and aesthetically pleasing
@stiff creek As far as I know this interview is the only time Intrepid has specifically mentioned using blueprints https://www.aocwiki.net/Jason_Wivart_Steven_Sharif_PAX_Interview_2017-09-07 https://www.youtube.com/watch?v=QRvKtEICKqQ
thanks I'll have a read through
@stiff creek Word of caution though, that interview is from 2017 before Alpha 0. Various placeholder/assets have been replaced since then.
Hmm, I see, I imagine it will still be useful for research but I'll keep an eye out for CoDD for a more up to date and experienced answer ๐
Thanks for the help ๐
Hi, I had this message and don't know why
No emojis allowed in names.
Thank's @cedar talon
What Alpha/Beta are they currently in and when does the next one start
Beta of Apoc, which originally was Alpha 1 phase 1 for the mmo, Alpha 1 for the mmo is slated to start in June unless changed in the letter we get on thursday
is there a slated date for Alpha 2?
nope just a rough Q3
so anywhere between July and September
also subject to change depending on development
Best to stay tuned to the Creative Director's letter, or producer's letter or what it's called, we are supposed to get it now on Thursday, and then the Livestream on Friday
Sounds good I stepped away from watching the game for a bit and was trying to see how close they were to Alpha 2



