#web-maintenance | Ashes of Creation | Page 1

dusk magnet Aug 31, 2022, 6:38 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, September 1, 2022 at 8:00 a.m. Pacific.

Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1565046249224491008

dusk magnet Sep 1, 2022, 3:11 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1565356461173002240

dusk magnet Sep 1, 2022, 5:30 PM

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[Website] The Ashes of Creation scheduled website maintenance is complete!

🧡 This update squashed some bugs. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1565391459494219776

dusk magnet Sep 15, 2022, 3:23 PM

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[Website] Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1570432968195448833

dusk magnet Sep 15, 2022, 4:40 PM

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[Website] The Ashes of Creation scheduled website maintenance is complete!

🧡 This update squashed a variety of bugs. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1570452389668491267

dusk magnet Oct 12, 2022, 10:11 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, October 13, 2022 at 8:30 a.m. Pacific.

Estimated downtime is 3 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1580320180047032320

dusk magnet Oct 13, 2022, 5:21 PM

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[Website] The Ashes of Creation scheduled website maintenance is complete!

🧡 This update squashed a variety of bugs. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1580609235108257793

glossy frost Nov 23, 2022, 6:06 PM

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🦃 Due to the upcoming holidays, from <t:1669251600:F> through <t:1669658400:F> our Support ticket response times will be delayed.

🧡 We hope everyone has a glorious holiday!

dusk magnet Dec 5, 2022, 11:54 PM

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[Forums] We are aware of the forum issues that some users may be experiencing, and we are working towards a solution.

We'll notify you all when the issue is resolved. Thank you for your patience. https://twitter.com/AoCSupport/status/1599915043553832967

dusk magnet Dec 6, 2022, 6:53 PM

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[Forums] The forums login and viewing issue that some users may have experienced is now resolved.

Thank you for your patience. As always, please let us know if you encounter any further issues. 🧡 https://twitter.com/AoCSupport/status/1600201583580434433

glossy frost Dec 22, 2022, 4:56 PM

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[Website] The Ashes of Creation website is down for scheduled maintenance. This started <t:1671726600:F>

Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion.

dusk magnet Dec 22, 2022, 6:03 PM

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[Website] The Ashes of Creation scheduled website maintenance is complete!

🔸 Removed Contact Email Prompts on Sign Up
🔸 Added Security Notifications for Email/Password Change
🔸 Fixed Package Purchase Bug

As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1605987216324296704

dusk magnet Dec 23, 2022, 9:12 PM

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❄ Due to the winter holidays, from December 23, 2022 at 5PM Pacific through January 2, 2023 at 10AM Pacific our ticket response times will be delayed.

💬🧡 We look forward to chatting with you all in the new year!

dusk magnet Apr 12, 2023, 6:35 PM

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[Website] We are currently investigating the Ashes of Creation Shop issue that is affecting some users from seeing items in their Shop.

We will notify you when we have resolved the issue. As always, thank you for your patience. https://twitter.com/AoCSupport/status/1646220440241840130

dusk magnet Apr 12, 2023, 7:10 PM

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[Website] The issue affecting some user's Ashes of Creation Shop has been resolved.

Thank you for your patience. As always, please let us know if you encounter any further issues. 🧡 https://twitter.com/AoCSupport/status/1646229052192325634

dusk magnet Apr 17, 2023, 9:08 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, April 18, 2023 at 6:30 a.m. Pacific.

Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1648070851361914882

dusk magnet Apr 18, 2023, 1:35 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1648319151898001414

dusk magnet Apr 18, 2023, 5:35 PM

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[Website] The Ashes of Creation scheduled website maintenance is complete!

🧡 This update was focused on some of our backend system updates. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1648379581509025792

dusk magnet May 16, 2023, 6:29 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, May 17, 2023 at 7:00 a.m. Pacific.

Estimated downtime is 3 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1658540063561756675

dusk magnet May 17, 2023, 4:33 PM

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[Website] The Ashes of Creation scheduled maintenance is complete!

🧡 This update was focused on updating the Legacy User experience. They should now be able to login through the normal login process. Thank you for your patience. Please, let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1658873227735879681

dusk magnet Jul 26, 2023, 6:41 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, July 27, 2023 at 8:00 a.m. Pacific.

Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1684272527424512006

dusk magnet Jul 27, 2023, 3:02 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1684579716278407172

dusk magnet Jul 27, 2023, 7:13 PM

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[Website] The Ashes of Creation scheduled maintenance is complete!

🧡 This update was focused on some back-end adjustments. Thank you for your patience. Please, let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1684642994417229824

dusk magnet Sep 21, 2023, 12:04 AM

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[Website] We are currently investigating the Ashes of Creation login issue that is affecting some users.

We will notify you when we have resolved the problem. As always, thank you for your patience. https://twitter.com/AoCSupport/status/1704647617660027313

dusk magnet Sep 21, 2023, 1:27 AM

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[Website] The issue affecting some user's Ashes of Creation login has been resolved.

Thank you for your patience. As always, please let us know if you encounter any further issues. 🧡 https://twitter.com/AoCSupport/status/1704668279950672052

dusk magnet Jan 11, 2024, 9:57 PM

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[Ashes of Creation Website] There will be scheduled maintenance on January 17, 2024 at 11:00 a.m. Pacific.

Estimated downtime is 5hrs. During this time, we will be removing Pre-Order Packs. FAQ for more details: https://ashesofcreation.com/news/2023-09-12-the-unseen-order.

We will notify you upon completion. https://twitter.com/AoCSupport/status/1745565523239157946

past obsidian Jan 17, 2024, 7:09 PM

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[Ashes of Creation Website] Scheduled maintenance has begun! Estimated downtime is 5hrs. During this time, the website will be inaccessible.

We will notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1747701736758759919

past obsidian Jan 17, 2024, 10:18 PM

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[Ashes of Creation Website] Scheduled maintenance is complete!

🧡 This update removed the Pre-Order Packs from our Shop, and fixed a handful of bugs. Thank you for your patience. Please, let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1747745205485220352

past obsidian Jan 18, 2024, 6:18 PM

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[Ashes of Creation Website] The website will be down for scheduled maintenance today at <t:1705604400:T>.

Estimated downtime is 2 hours. During this time, the website will be inaccessible. We will notify you upon completion. Thank you for your patience. https://twitter.com/AoCSupport/status/1748046509759680899

past obsidian Jan 18, 2024, 7:06 PM

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[Ashes of Creation Website] Scheduled maintenance has begun! Estimated downtime is 2hrs. During this time, the website will be inaccessible.

We will notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1748059113681035438

past obsidian Jan 18, 2024, 7:52 PM

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[Ashes of Creation Website] Scheduled maintenance is complete!

This update fixed some bugs and adjusted several menus on the website. Thank you for your patience! https://twitter.com/AoCSupport/status/1748070429019832784

dusk magnet Mar 18, 2024, 7:33 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, March 19, 2024 at 7:00 a.m. Pacific.

Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion.

dusk magnet Mar 19, 2024, 2:02 PM

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[Ashes of Creation Website] Scheduled maintenance has begun! Estimated downtime is 4hrs. During this time, the website will be inaccessible.

We will notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1770088338151591973

dusk magnet Mar 19, 2024, 4:27 PM

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[Ashes of Creation Website] Scheduled maintenance is complete!

This update resolved some back-end migration needs, and bugs related to SSO and password resetting. Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

dusk magnet Mar 22, 2024, 10:55 PM

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We are currently experiencing an issue preventing players from accessing the Ashes of Creation support site. Our team is working diligently to resolve this. We apologize for the inconvenience and hope to have the site back up soon. https://twitter.com/AoCSupport/status/1771309559186866193

dusk magnet Mar 23, 2024, 5:27 AM

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We have resolved the issue preventing some users from accessing the Ashes of Creation support site.

Thank you for your patience! If you encounter any further issues, please feel free to reach out to us. https://twitter.com/AoCSupport/status/1771408296437584198

dusk magnet Jun 13, 2024, 2:54 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, June 13, 2024 at 8:00 a.m. Pacific.

Estimated downtime is 3 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://x.com/AoCSupport/status/1801266453502406707

dusk magnet Jun 13, 2024, 3:43 PM

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[Ashes of Creation Website] Scheduled maintenance is complete!

This update was for back-end DB needs, related to referrals. Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

dusk magnet Jul 10, 2024, 2:02 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, July 10, 2024 at 7:00 a.m. Pacific.

Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://x.com/AoCSupport/status/1811038474247528715

dusk magnet Jul 10, 2024, 4:17 PM

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[Ashes of Creation Website] Scheduled maintenance is complete!

This update was to fix some bugs including newsletter signups and recaptcha failure. Thank you for your patience! If you encounter any issues, please feel free to reach out to us. https://x.com/AoCSupport/status/1811072191720546341

dusk magnet Aug 21, 2024, 12:16 AM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, August 21, 2024 at 7:00 a.m. Pacific.

Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://x.com/AoCSupport/status/1826050401298186448

dusk magnet Aug 21, 2024, 4:15 PM

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[Ashes of Creation Website] Scheduled maintenance is complete!

This update added the new bundles and addons, and fixed a few bugs. Thank you for your patience! If you encounter any issues, please feel free to reach out to us. https://x.com/AoCSupport/status/1826291969389187420

dusk magnet Sep 10, 2024, 2:33 PM

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The Ashes of Creation website will be down for scheduled maintenance on Tuesday, September 10, 2024 at 7:30 a.m. -10:30 a.m. Pacific.

Estimated downtime is 3 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://x.com/AoCSupport/status/1833513973414535294

dusk magnet Sep 10, 2024, 3:44 PM

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The Ashes of Creation website maintenance is complete!

This update fixed a few bugs, including the shop order issue. Thank you for your patience! If you encounter any issues, please feel free to reach out to us. https://x.com/AoCSupport/status/1833531860883763649

glossy frost Oct 16, 2024, 3:46 PM

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Our website is still down for maintenance. We'll update everyone here once the site is back up.

worthy meadow Oct 16, 2024, 7:02 PM

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The Ashes of Creation website maintenance is complete! This update includes a complete visual overhaul of the site. Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

glossy frost Oct 24, 2024, 3:43 PM

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The Ashes of Creation website will be coming down today, <t:1729785600:F>. This downtime is expected to be up to two hours.

Lots of fixes rolling out. We appreciate everyone's patience! flamingphoenix

worthy meadow Oct 24, 2024, 5:07 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow Nov 5, 2024, 5:01 PM

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The Ashes of Creation website will be coming down today, Tuesday, November 5, 2024 at 9:00 AM PT. This downtime is expected to last for up to two hours.

We appreciate everyone's patience as we squash some bugs!

worthy meadow Nov 5, 2024, 5:55 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience!

If you encounter any issues, please feel free to reach out to us.

worthy meadow Nov 26, 2024, 6:00 PM

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The Ashes of Creation website will be coming down today, Tuesday, November 26, 2024 at 10:00 AM PT. This downtime is expected to last for up to three hours.

We appreciate everyone's patience as we implement some new fixes.

worthy meadow Nov 26, 2024, 6:56 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience!

If you encounter any issues, please feel free to reach out to us.

worthy meadow Dec 9, 2024, 6:06 PM

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The Ashes of Creation website will be coming down today, Monday, December 9, 2024 at 10:00 AM PT. This downtime is expected to last for up to four hours.

We appreciate everyone's patience as we implement some new fixes.

worthy meadow Dec 9, 2024, 9:03 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience!

If you encounter any issues, please feel free to reach out to us.

worthy meadow Feb 11, 2025, 8:43 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow Mar 19, 2025, 5:01 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow Apr 7, 2025, 4:58 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow Apr 28, 2025, 5:43 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow May 20, 2025, 4:01 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow Jun 24, 2025, 3:48 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

past obsidian Aug 13, 2025, 1:14 AM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow Sep 2, 2025, 4:32 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow Oct 1, 2025, 8:18 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow Oct 15, 2025, 5:01 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow Oct 28, 2025, 5:06 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

dusk magnet Dec 6, 2025, 10:21 PM

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We are currently investigating an issue with the Ashes of Creation website. We'll notify you all when it has been resolved. Thank you for your patience.

dusk magnet Dec 6, 2025, 10:49 PM

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The Ashes of Creation website is back up. We shall continue to monitor.

tropic kiln Dec 8, 2025, 6:23 PM

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Please pardon our mess while we update the official forums. The forums will be unavailable December 8, 2025, from 9AM PT to 5PM PT.

crude grottoBOT Dec 10, 2025, 2:00 PM

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The Ashes of Creation website will come down today, Wednesday, December 10, 2025, at 7:00 AM PT, for web updates. Estimated downtime is 3 hours. We appreciate everyone's patience during this time.

worthy meadow Dec 10, 2025, 7:15 PM

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The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.

worthy meadow Dec 11, 2025, 6:34 PM

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We’re aware of the current Ashes of Creation website issues and are actively working to resolve them as quickly as possible. Thank you for your patience.

worthy meadow Dec 11, 2025, 9:42 PM

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Our team continues to work hard on fixing our website issues. We have no ETA on a fix at this time. Thank you for your patience and understanding!

worthy meadow Dec 12, 2025, 1:47 AM

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The team is making progress on restoring our website and plans to have it back online within the next two hours. We shall continue to notify you all with more updates soon.

worthy meadow Dec 12, 2025, 2:04 AM

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Our website is now back online! We will continue monitoring. Please report any issues you encounter. Thank you all for your patience and understanding.

worthy meadow Dec 12, 2025, 2:29 AM

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We are looking into the website issues that some of you are experiencing and working on fixes. Thank you for your reports and your patience.

dusk magnet Jan 20, 2026, 6:05 AM

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The Ashes of Creation website is down for a web update alongside our game update today, and is expected to return <t:1768903200:R> at <t:1768903200:F>. We appreciate everyone's patience during this time.

opaque ore Oct 19, 2018, 7:47 PM

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Online

📎 Status-user-online-icon.png

celest plover Oct 20, 2018, 7:13 AM

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Known issues;

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Character doesn’t load in lobby
Sounds aren’t playing on your character taking damage
Sounds aren’t playing on ranges misses near you
Lobby music not playing
Leave match on spectator not working
Random crashes

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Download process may trigger a reboot
Some antivirus softwares may flag the elevate.exe file

celest plover Oct 20, 2018, 8:48 PM

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Servers have been brought down for maintenance

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Estimated down time is 2 hours.

celest plover Oct 20, 2018, 9:45 PM

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Servers are back up, please make sure to restart your game, AND launcher

celest plover Oct 21, 2018, 5:06 AM

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@everyone Servers will be coming down for maintenance in 15 minutes. They will be back up at 10am PDT

celest plover Oct 21, 2018, 5:04 PM

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Servers will be coming up shortly.

whole valve Oct 21, 2018, 5:09 PM

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Servers are up

celest plover Oct 21, 2018, 9:21 PM

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@everyone Servers will be coming down momentarily.

celest plover Oct 22, 2018, 2:23 AM

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Testing has completed for this weekend. We will update you with the next test date this week ❤️🙏🏻👌🏻 ty for your hard work and testing @here

celest plover Oct 25, 2018, 12:47 AM

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Spot test in currently in progress for the next 60-90 minutes. 100 player queue thresholds

celest plover Oct 25, 2018, 2:02 AM

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Servers are coming down.

celest plover Oct 25, 2018, 7:10 PM

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We are still working on the servers. I will update this evening for next testing phase. We may delay this next testing session in order to complete some major changes. I appreciate your patience and commitment to testing ❤️

celest plover Oct 27, 2018, 1:33 AM

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@everyone NA Servers are now up for testing of 100 player squad queues. Left alt is push to talk. Make sure you restart your launchers before logging in ❤️

celest plover Oct 27, 2018, 5:34 AM

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Servers will be coming down in 20 minutes.

whole valve Oct 27, 2018, 5:56 AM

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Servers are down

whole valve Oct 27, 2018, 5:08 PM

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Servers are up

celest plover Oct 27, 2018, 7:18 PM

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@here Servers will be coming down for maintenance in 5 minutes. Will update in 2 hours

celest plover Oct 27, 2018, 8:35 PM

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Servers will remain down for the rest of the day as we implement some fixes. Thank you Alpha 1 and Alpha 2 testers for your help last night and this morning. ❤️❤️🙏🏻🙏🏻

celest plover Oct 28, 2018, 5:31 PM

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Servers will remain down today as we implement further fixes. ❤️

celest plover Nov 10, 2018, 5:25 AM

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@here Test Servers are now live for the weekend. Solo queues only

celest plover Nov 10, 2018, 6:18 PM

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@everyone Duos is now active on the test servers, make sure to change your queue to duos

celest plover Nov 11, 2018, 10:47 PM

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@everyone Test Servers will be coming down momentarily for maintenance for the rest of the day. Thank you all very much! Your testing helps immensely. I am happy to report we saw a reduction with in-match crashes by 92%. Instillation process and patching issues will be addressed with this weeks fixes. Much ❤ and thank you

celest plover Dec 1, 2018, 4:00 AM

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@everyone This weekend's testing will be Saturday 12pm-7pm PST and Sunday 10am-7pm PST. If you are an Alpha 1 or Alpha 2 backer, you have been sent an email for the new account registration already. Please make sure to check your registered emails. You will need to register a test account through our new account management systems for testing tomorrow. These test accounts for this weekend's test will be wiped afterwards. ❤

celest plover Dec 1, 2018, 4:18 PM

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Currently working on fixing the registration page. Will update shortly

celest plover Dec 1, 2018, 5:35 PM

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@everyone Registration page is backup for Alpha 1 and Alpha 2 backers

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If you are still getting an error, try clearing your cache or using a private browser

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Account verification is not necessary for this test ❤

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Ok standby, another crash. Working on it ❤

celest plover Dec 1, 2018, 8:18 PM

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@everyone Download instructions have been emailed for Alpha 1 and Alpha 2 backers. Please read the email carefully. Servers will be open in 45 minutes

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You will not need to verify your email for testing this weekend. Just make sure to register, and you can use that account to login to the launcher at 1pm PST (40 min)

celest plover Dec 1, 2018, 9:08 PM

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We are estimating a 2pm PST launch time. Apologize for the delay! We are currently waiting for an upload to be completed for the server in EU Central and US West. I will update you when the upload is complete (eta 1 hour)

celest plover Dec 1, 2018, 10:16 PM

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18% remaining in the patch upload. Due to the delays we will extend testing times till 10pm PST

celest plover Dec 1, 2018, 11:00 PM

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@everyone You may now begin downloading. Remember to follow the fresh install instructions in the email.

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If you’re experiencing a download or connection issue you may relaunch the launcher now.

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Only queue for squads

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EU central servers are experiencing a bug saving your items from lobby to match.

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We are aware of the login servers being down. We are working to bring it back up. Keep an eye on this channel. Will update as we reboot the login servers

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Login server rebooted

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Restart ur launchers

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the download will show 0% for the first minute or so

celest plover Dec 1, 2018, 11:58 PM

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Fixing the current queue issue and login servers. Standby

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Login servers back up

celest plover Dec 2, 2018, 12:30 AM

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This queue will be long, we disabled matchmaking for a moment while we update a server change. Stay queued and we will update when matchmaking goes back up

celest plover Dec 2, 2018, 12:52 AM

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@here Restart and requeue for squads

celest plover Dec 2, 2018, 1:23 AM

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You can restart and requeue

celest plover Dec 2, 2018, 2:14 AM

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Relog and requeue for squads

celest plover Dec 2, 2018, 2:51 AM

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@everyone We are going to be bringing down the servers now to work on the stability issues. We cannot tell you enough how much your help with testing is assisting our development ❤️ Your patience and dedication gives us much needed data. And helps us to improve our infrastructure. We will aim to be up tomorrow at 12pm PST.

celest plover Dec 2, 2018, 7:13 PM

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@everyone Test Servers are up. Please queue for squads.

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Known bug: if your game mode is greyed out try toggling regions, or restarting.

celest plover Dec 2, 2018, 8:03 PM

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In about 1-2 hour we will bring down the servers to upload a new build/hotfixes. This will require a patch to the game client. I Will update you.

celest plover Dec 2, 2018, 8:19 PM

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@here We are bringing down the servers now for 15-30 minutes of maintenance. There will be a small patch.

celest plover Dec 2, 2018, 8:59 PM

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Servers will be coming up momentarily

celest plover Dec 2, 2018, 9:29 PM

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@here Restart your launcher and queue on US West for Squads. There will be a small update. If your game mode selection is greyed out, toggle ur region, should fix.

celest plover Dec 2, 2018, 11:09 PM

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EU server being maintenanced. Make sure to queue on us West, squad mode

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Ok guys, we are going to bring down the servers for the rest of the day. We have some major data from today and yesterday thanks to you guys battling the server bugs. We will stabilize this and message you for spot testing during the week. We are close! Thank YOU ALL for helping us test! Intrepid loves you all ❤️🖖🏻🙏🏻

celest plover Dec 4, 2018, 2:09 AM

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Glorious Testers, we will be spot testing this week on Tuesday, Wednesday, and Thursday at 4pm PST for 2 hour sessions as we implement changes to our backend. These tests will not require a new download, but some minor patching will be necessary. Your registered accounts from the weekend will work for this weeks testing. ❤

celest plover Dec 5, 2018, 12:01 AM

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Servers up in roughly 15min

celest plover Dec 5, 2018, 12:39 AM

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Standby. Patching error

celest plover Dec 5, 2018, 1:15 AM

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Ok. Restart the launcher and let’s do this

celest plover Dec 5, 2018, 2:44 AM

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Servers coming down! Thanks for popping into the testing, we gathered alot of data, next test will be tomorrow at 4pm PST

celest plover Dec 5, 2018, 11:52 PM

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@here Test Servers are up! Please restart your launcher and queue for squads on US West ❤️👌🏻🙏🏻

celest plover Dec 6, 2018, 1:45 AM

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Servers will remain up for another 45 min

celest plover Dec 6, 2018, 2:37 AM

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Servers are coming down momentarily. Thank you everyone for your testing tonight! See you tomorrow night ❤️

celest plover Dec 7, 2018, 12:06 AM

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Slight delay in testing by 60-90 minutes, uploading new client, will update shortly!

celest plover Dec 7, 2018, 1:23 AM

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Upload 57% complete. Eta 30-45 min till test

celest plover Dec 7, 2018, 1:59 AM

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17% remaining

celest plover Dec 7, 2018, 2:44 AM

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Issue on the launcher/patcher. Addressing now

celest plover Dec 7, 2018, 3:13 AM

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Tonight’s test will be delayed until tomorrow. Thanks everyone for your patience!

celest plover Dec 8, 2018, 3:32 AM

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We are aiming for testing to being tomorrow at 2pm PST. This will be a client update and we will send emails out late tonight when the download is available through the patcher

celest plover Dec 8, 2018, 9:08 PM

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Update for today's test. We are looking at a 4pm PST deployment. We are currently working on the new launcher for today's test. ❤

celest plover Dec 9, 2018, 12:27 AM

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@everyone Alright my Glorious Testers, Newest installer and patcher is ready for download. You must do a clean wipe of all game files and old launcher, including the folders in %appdata% for the game and intrepid launcher. Once that is done, you must install this launcher https://intrepid-patch2.azureedge.net/intrepid-launcher/InstallIntrepidLauncher.exe and follow the prompted instructions. Instructions for a clean delete and install. Please follow these instructions carefully.

Step 1: Close game launcher
Step 2: Open your file explorer
Step 3: In the file explorer address bar, type %programfiles% then press enter and delete Intrepid Studios folder
Step 4: Next go to %appdata% and delete Intrepid Studios Launcher and intrepid-launcher folders
Step 5: Next go to %localappdata% and delete APOC folder
Step 6: Clean directory where you installed the game

celest plover Dec 9, 2018, 1:38 AM

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you may now queue for squads on us west

celest plover Dec 9, 2018, 3:05 AM

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We will be bringing down this testing session in 30 minutes, and work to get tomorrow's launcher/patcher in a good state. We hope to have matches up tomorrow for most of the day, and we will be inviting Beta 1 users by email tomorrow morning to the Sunday test session ❤

celest plover Dec 9, 2018, 8:54 PM

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Test Servers are up, you may log in and queue. If you were experiencing an issue with the installer/launcher yesterday you may go to this link, download and install https://intrepid-patch2.azureedge.net/intrepid-launcher/InstallIntrepidLauncher.exe. You will not need to delete anything for this process. If you connected and played fine yesterday you do not need to reinstall or download the new launcher.

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@everyone ^

celest plover Dec 10, 2018, 2:07 AM

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Servers will be coming down for the night in 20 minutes. Thank you everyone ❤️

celest plover Dec 11, 2018, 11:31 PM

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@everyone Testing is now open for Alpha and Beta users in Apocalypse.

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@everyone If you are having an access denied error for Easy Anti Cheat, please close your launcher and delete EasyAntiCheat_x64.dll and EasyAntiCheat_x86.dll from your game directory listed in the error message. Then relaunch your launcher and update.

celest plover Dec 12, 2018, 12:08 AM

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Known issue with left mouse button getting in a bad state after lunging. Hotfix in 20 min

celest plover Dec 12, 2018, 12:29 AM

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@everyone A patch has been deployed to fix the left mouse button issue. Please restart your client and patcher.

celest plover Dec 12, 2018, 12:59 AM

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Legendary path is bugged in this build

celest plover Dec 12, 2018, 4:20 AM

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Servers will be coming down for the night. Ty everyone ❤️

celest plover Dec 12, 2018, 10:06 PM

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Today's testing period has been changed to 5pm PST - 10pm PST. ❤

celest plover Dec 13, 2018, 1:01 AM

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15 min more, servers spooling up

celest plover Dec 13, 2018, 1:26 AM

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Alright. Slight desync with the latest server changes. Updating now... eta another 15 min. Sorry for the delay!! 🐘

celest plover Dec 13, 2018, 1:49 AM

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@everyone Testers can now patch and login to lobby. Game servers will be rdy in a few min

celest plover Dec 13, 2018, 2:10 AM

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@everyone Remember, if you’re having trouble with testing and your patcher version is anything but 1.0.85 , please download and run the latest installer. It will update your patcher. https://intrepid-patch2.azureedge.net/intrepid-launcher/InstallIntrepidLauncher.exe

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Queue issues. Addressing now

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@here We are implementing a fix. If you are in a session we are bringing them down momentarily. Eta for this hotfix is 5-10min

celest plover Dec 13, 2018, 2:50 AM

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Still addressing game server initialization issue. Standby ❤️

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@here ok queue up

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if you’re experiencing the connecting bug when you first load lobby or the ??? Name bug. Standby we are deploying hotfix

celest plover Dec 13, 2018, 3:39 AM

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We are currently inspecting the connecting issue and patcher decoder issue

celest plover Dec 13, 2018, 4:02 AM

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Alright we are going to bring down the test and address the issues we saw tonight. Will update you before tomorrow’s test. Thank you everyone. Appreciate your patience and assistance ❤️

celest plover Dec 13, 2018, 10:47 PM

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Today's test will begin at 6pm PST now, we are still addressing issues with the patcher/launcher. If it is sooner, I will update you here.

celest plover Dec 14, 2018, 2:04 AM

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@here You may now login and patch. Game servers are spooling up

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Large patch tonight

celest plover Dec 14, 2018, 2:47 AM

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Deploying hotfix for winning kill crash

celest plover Dec 14, 2018, 3:22 AM

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FPS for this build might not be optimal because we are currently testing new optimizations. However, settings have been adjusted for new low spec settings.

celest plover Dec 14, 2018, 6:53 AM

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Servers will stay up for the next 10 hours

celest plover Dec 14, 2018, 5:39 PM

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@here Servers will be coming down in 20 minutes. Next testing period will be in roughly 4-5 hours. We will be sending out 25k invites for this afternoons testing

whole valve Dec 14, 2018, 11:03 PM

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@here You may now login and patch.

celest plover Dec 15, 2018, 1:12 AM

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We are going to bring down testing for the night to address issues in the launcher/patcher. For context, this launcher includes features that support Alpha One deployment as well, and those features are requiring a bit more testing/bug fixing. I apologize for the bugs we are working on them ❤️🖖🏻🙏🏻 We will update you with testing times for tomorrow

celest plover Dec 16, 2018, 1:01 AM

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@everyone Test Servers are up. You may experience some long periods of updating in the percentages of the launcher update progress. Please check #apocalypse_test_help_faq channel for info on troubleshooting.

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Hot fix coming up for server kicks, eta 10

celest plover Dec 16, 2018, 5:39 AM

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@everyone Servers will remain up through the evening and into tomorrow morning. Pacific time. Please refer to the #apocalypse_test_help_faq if you are experiencing any issues with the launcher/patcher. You may queue for any game mode and in any region. Have fun! We will be watching 👀👁👀

celest plover Dec 17, 2018, 4:36 AM

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@everyone We will be taking the Test servers down momentarily for roughly 1 hour to push a new patch

celest plover Dec 17, 2018, 6:14 AM

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Standby addressing bug in new build

celest plover Dec 17, 2018, 9:25 AM

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@everyone The new launcher/Patcher and client is now available for download. Please make sure you have patched to version 1.0.106 and you may now queue for squads on US West servers

celest plover Dec 17, 2018, 10:13 AM

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K ty everyone, servers will be coming back up in roughly 8 hours. ❤ You may still download and patch if you have not already.

celest plover Dec 17, 2018, 10:44 PM

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We are working to deploy a new test in the next 2-3 hours. Will update shortly

celest plover Dec 18, 2018, 7:40 PM

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@everyone Glorious Apocalypse Alpha Testers, before we go live tonight with the open beta testing, The latest patch is available and ready for download now. You can now patch and queue.
Known issues: Cannot buy embers and Armory cannot equip, will be fixed in a few hours.

This build does contain balance changes that I made this week to spawn rates, damage and cooldowns/buff and debuff durations

celest plover Dec 18, 2018, 8:40 PM

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For clarity, the above testing post is in regards to stress testers only. When the game goes live tonight you will receive emails ❤️

celest plover Dec 19, 2018, 2:17 AM

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@everyone Servers are coming down shortly in preparation for open beta launch at 7:30pm PST

celest plover Dec 19, 2018, 3:24 AM

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Update: 1 hour delay potentially. Will post when site and download is live

celest plover Dec 19, 2018, 4:43 AM

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Small hiccup with the launcher. 30 min more roughly. You guys are troopers ❤️ sry for the delay!!!

celest plover Dec 19, 2018, 10:34 PM

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@everyone Servers are up for login and queueing. We will be testing queues on the Eastern Server cluster

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You may launch and queue

celest plover Dec 19, 2018, 11:59 PM

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@everyone Matchmaking Server is rebooting. Standby

celest plover Dec 20, 2018, 12:23 AM

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Brought it down again, implementing a hot fix

whole valve Dec 20, 2018, 2:20 AM

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@everyone We are restarting matchmaking servers (eta 10 min). If you are stuck in queue, re queue or restart the client.

celest plover Dec 20, 2018, 11:59 PM

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Servers are up

celest plover Dec 21, 2018, 3:02 AM

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@everyone The servers will be coming down for approximately 15-20 minutes.

celest plover Dec 21, 2018, 3:55 AM

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@everyone Servers are back up❤️

celest plover Dec 21, 2018, 8:52 PM

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@everyone Currently implementing a fix for Squad and Duo queue's. Currently Solo matchmaking is working, you may queue for that and we will have downtime this afternoon to deploy the fix for the other game modes ❤

celest plover Dec 21, 2018, 11:09 PM

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@everyone Servers have been brought down for maintenance. Expected downtime 2 hours

celest plover Dec 22, 2018, 2:15 AM

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@everyone Servers are back up! Please restart your launcher and update!

celest plover Dec 22, 2018, 2:50 AM

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Squad and Duos are currently still experiencing an issue, we are working on it. Solo queues are working at the moment. @everyone

celest plover Dec 23, 2018, 12:10 AM

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We are currently testing squad functionality. Solos and duo queuing will for the moment place you in squads

celest plover Dec 23, 2018, 8:22 PM

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@everyone Testers, Solo matchmaking is now available again. 🏹 We are still testing squad and duos. Also if you are having password recovery problems with the website, submit a support ticket with “password” as the ticket title and our CS will get to you as soon as possible ❤️

dusk magnet Jan 16, 2019, 1:44 AM

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This channel provides important server status updates and support assistance information

Follow our support channel for more details about our operations: https://twitter.com/AoCSupport

Have a question about the game? Need help with a technical issue? Check out our updated Support page to find the answers you're looking for: https://ashesofcreation.zendesk.com/hc/en-us

autumn impBOT Jan 16, 2019, 2:08 AM

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Our #AoCApocalypse Open Beta servers are currently down for maintenance. We'll let you know when they are back up for testing.

We are also experiencing an increase in CS Tickets, so our response rate is currently delayed. We appreciate your patience during this time.

dusk magnet Jan 16, 2019, 3:53 AM

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wild ginkgoBOT Jan 16, 2019, 9:50 PM

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We're currently looking into the below issue with the login website page. Thank you for your patience. https://t.co/ASb0BEPazI

Twitter

Ashes of Creation Support

Ashes of Creation Support on Twitter

“We're currently looking into the below issue with the login website page. Thank you for your patience.”

wild ginkgoBOT Jan 16, 2019, 10:14 PM

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This issue is now resolved. You can login!

Thank you for your patience. https://t.co/0vAQspPcTz https://t.co/1sz63ZOVWo

Twitter

Ashes of Creation Support

Ashes of Creation Support on Twitter

“We're currently looking into the below issue with the login website page. Thank you for your patience.”

wild ginkgoBOT Jan 17, 2019, 6:37 PM

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RT @MediaAoC: Our next Ashes of Creation Apocalypse Open Beta test will be from Thursday, Jan 24 at 10AM Pacific/6PM UTC to Jan 27 at 10PM…

dusk magnet Jan 23, 2019, 8:57 PM

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Hey Ashes of Creation Community!

Thank you to those of you who put in tickets regarding your Referral Amounts! We've figured out the issue on our end and no longer need you to submit tickets.

I've updated the Known Issues in regards to this problem! Yay data!

❤ all of us at Intrepid! https://ashesofcreation.com/blog/open-beta-2-for-ashes-of-creation-apocalypse

Open Beta 2 for Ashes of Creation Apocalypse

Our second Open Beta test of the year for Ashes of Creation Apocalypse will be live from Thursday, January 24, 2019 at 10:00 a.m. Pacific/6:00 p.m. UTC until Sunday, January 27, 2019 at 10:00 p.m. Pacific/6:00 a.m. UTC.

dusk magnet Jan 24, 2019, 3:52 AM

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Hey there!

Only going to announce this to Discord, but you can now patch the game in advance!

Note: You will get this error, but everything is okay. In human speak it means, "The servers are not up yet." 😉

📎 image_1.png

dusk magnet Jan 24, 2019, 9:14 PM

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Thank you to all who reported issues regarding launching the game while running Windows 8.1 - our team is working on a hotfix for this now so you can join us for this weekend's Open Beta!

dusk magnet Jan 24, 2019, 11:20 PM

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We just released a hotfix to address earlier compatibility issues with Windows 8.1 - if this was affecting you, please restart your Launcher and grab the latest patch.

This applies to Intrepid Launcher users. If you're using Gamecenter, please check https://twitter.com/OfficialAoCEU for updates.

dusk magnet Jan 25, 2019, 8:33 PM

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If you are currently stuck in an EU queue, please restart your game client and select to queue for ONLY EU Central. Thank you for your patience while we test this out! https://twitter.com/AoCSupport/status/1088897011682705408

gilded drum Jan 25, 2019, 8:57 PM

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Hi folks - we're working to restart EU servers now to get you back in for more testing. In the meantime, please join us back on the US servers for Solos and Squads. We'll post an update when we're ready for more EU testing!
https://twitter.com/AoCSupport/status/1088903381043666944

dusk magnet Feb 7, 2019, 6:40 PM

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We're allowing you to update your patch prior to the Stress Test, so you should be able to patch now.

We can't wait to have you help us test! https://twitter.com/AoCSupport/status/1093580111797018624

dusk magnet Feb 7, 2019, 9:16 PM

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We may be dropping and bringing up the server in-between each incremental increase, so please keep queuing. Thanks in advance! https://twitter.com/AoCSupport/status/1093619284771856385

dusk magnet Feb 7, 2019, 9:38 PM

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Standby restarting the login servers for the connection issues.

dusk magnet Feb 7, 2019, 9:59 PM

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We have a server crash fix incoming. The ETA is 10-20 minutes, and then we'll be testing ~200 player queue again.

dusk magnet Feb 7, 2019, 10:42 PM

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We just pushed a server hotfix. There is also a client hotfix, but you must close your game client and launcher to get the new patch. https://twitter.com/AoCSupport/status/1093641057420673025

celest plover Feb 7, 2019, 11:05 PM

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@everyone Try to land near the castle. Want to test hotspots and player density.

celest plover Feb 7, 2019, 11:21 PM

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@everyone We are going to kick everyone, and requeue. #realdevelopment #hardcoreparkourtesting

celest plover Feb 7, 2019, 11:43 PM

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@everyone Thank you everyone, turning matches down to 100 players. We collected GREAT data. Servers will remain up for another 2 hours roughly. Good job! ❤️

dusk magnet Feb 8, 2019, 2:30 AM

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Servers are now down. Thanks everyone!

dusk magnet Feb 21, 2019, 1:31 AM

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@everyone Account Services will have downtime on February 21, 2019 starting at 11AM Pacific in order to do our final migration to AWS. Estimated downtime is 6 hours. We’ll notify everyone when everything is back in order, and a new Intrepid Launcher will be available at a later date. https://twitter.com/AoCSupport/status/1098394668310691840

dusk magnet Feb 21, 2019, 7:03 PM

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@everyone Glorious Ashes of Creation community! Downtime for our final AWS migration has begun. Account Services will not be available during this time - you will not be able to log in. The estimated downtime is 6 hours. We’ll notify everyone when it's accessible again. https://twitter.com/AoCSupport/status/1098658691606331392

dusk magnet Feb 21, 2019, 11:28 PM

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@everyone Glorious Ashes of Creation community! Our Account Services are now available, and our new Intrepid Launcher will be accessible at a later date. Thank you for your patience during this time.

Also, we are going to extend the January Cosmetics until 10am Pacific on Feb 22, 2019. https://twitter.com/AoCSupport/status/1098726017840103424

dusk magnet Mar 27, 2019, 8:44 PM

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@everyone We are experiencing a temporary outage on account services, so some users may not be able to log into their accounts at this time. We'll keep you updated on the status, and appreciate your patience as we work to resolve this! https://twitter.com/AoCSupport/status/1111005900439994369

dusk magnet Mar 27, 2019, 11:44 PM

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@everyone The earlier outage with account services has been addressed, and website logins are available again. We will continue to monitor the situation for any additional issues - thank you to all who reported this! https://twitter.com/AoCSupport/status/1111051122922401796

gilded drum Apr 12, 2019, 8:02 PM

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Glorious forum users - your Kickstarter and Summer backer Badges are now live! If you don't see them on your profile right away, you may need to relog and refresh. Thank you for all your support, and happy posting!
https://twitter.com/AoCSupport/status/1116793566766854144

dusk magnet May 13, 2019, 4:57 PM

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@everyone Account Services will have downtime today (May 13, 2019) starting at 1 PM Pacific in order to make adjustments to our infrastructure and key consumption features. The estimated downtime is 3 hours. We’ll notify everyone when services are available again. https://twitter.com/AoCSupport/status/1127980883124736001

gilded drum May 13, 2019, 8:01 PM

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Glorious Ashes of Creation community! Downtime for our Account Services has begun - you will not be able to log into the website. The estimated downtime is 3 hours. We’ll notify everyone when it's accessible again. https://twitter.com/AoCSupport/status/1128027221375975424

dusk magnet May 13, 2019, 10:18 PM

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Glorious Ashes of Creation community! Our Account Services are now available.

Kickstarter codes can now be redeemed through your Profile Page. https://twitter.com/AoCSupport/status/1128061704716242945

📎 Redeem_a_Key_02.png

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📎 Redeem_a_Key.png

dusk magnet Aug 2, 2019, 9:31 PM

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Glorious Ashes Community! @everyone

Our platform team has been hard at work on new features, architecture, system optimization, and more! In order to accommodate for these changes, we’ll have downtime on Monday, August 5, 2019 from 9AM PDT to 9PM PDT. During this time, users will be unable to log into the website and forums.

For more information, please read our article with all the details! https://ashesofcreation.com/news/2019-08-02-account-services-update-and-downtime-on-august-5

📎 Account_Services_Down_JPG.jpg

dusk magnet Aug 5, 2019, 3:01 PM

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Reminder! Account Services will have downtime today (Aug 5, 2019) starting at 9 AM PDT. The estimated downtime is 12 hours. We’ll notify everyone when services are available again.

For more information about the changes: https://ashesofcreation.com/news/2019-08-02-account-services-update-and-downtime-on-august-5

https://twitter.com/AoCSupport/status/1158392301535674369?s=19

dusk magnet Aug 5, 2019, 4:02 PM

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@everyone Glorious Ashes of Creation community! Downtime for our Account Services has begun - you will not be able to log into the website or forums. The estimated downtime is 12 hours. We’ll notify everyone when it's finished.

For information on the update: https://ashesofcreation.com/news/2019-08-02-account-services-update-and-downtime-on-august-5

https://twitter.com/AoCSupport/status/1158407809492381698?s=19

dusk magnet Aug 6, 2019, 1:00 AM

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@everyone Our Account Services are available! You can now log into the website and forums. Forum name changes and referral codes are available as well!

For more information on the new features, architecture, & system optimization, check out the article: https://ashesofcreation.com/news/2019-08-02-account-services-update-and-downtime-on-august-5

https://twitter.com/AoCSupport/status/1158543247041585153

dusk magnet Aug 19, 2019, 9:05 PM

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Glorious Ashes Community!

The pre-download for Ashes of Creation Apocalypse has been delayed for several hours. We'll notify everyone when the pre-download is available again. Thank you for your patience. https://twitter.com/AoCSupport/status/1163557611444133889

dusk magnet Aug 20, 2019, 3:02 AM

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Glorious Ashes Community! We are investigating the current Steam download issue. In the meantime, you can download Ashes of Creation Apocalypse via our website. https://ashesofcreation.com/apocalypse

We'll let you know when this issue is resolved. Thank you for your patience. https://twitter.com/AoCSupport/status/1163647492426125313

dusk magnet Aug 20, 2019, 6:07 PM

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[AoCApocalypse] Servers are now available! Solo queuing mode is active, and we'll be swapping between Solo and Squads throughout the day.

For server status information, we have also created a Status page. https://status.ashesofcreation.com/

--
Share https://twitter.com/AoCSupport/status/1163875101038829569

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[AoCApocalypse] Our team is currently looking into the issue where some users are experiencing match connection issues. We'll notify you all when this is resolved. Thank you for your patience. https://twitter.com/AoCSupport/status/1163876750775840768

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[AoCApocalypse] Our team has found the solution that was causing some users to experience match connection issues, and we will be implementing a fix in 15 minutes. No downtime is required. We'll notify you all when this change has been made. Thank you for your patience. https://twitter.com/AoCSupport/status/1163879460564639745

dusk magnet Aug 20, 2019, 7:14 PM

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[AoCApocalypse] The connection to match issue has been resolved, and we are now looking into the freezing in-match that users are experiencing. Thank you for your patience and helping us test today! 🙂 https://twitter.com/AoCSupport/status/1163892060757250053 @everyone

dusk magnet Aug 20, 2019, 8:44 PM

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[AoCApocalypse] Singapore Servers have been brought down for maintenance. This maintenance is estimated to take 4 hours. We'll notify everyone when they are brought back up. https://status.ashesofcreation.com @everyone

https://twitter.com/AoCSupport/status/1163914637332533248

dusk magnet Aug 21, 2019, 2:16 AM

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[AoCApocalypse] We have a new build ready for everyone that resolves the client freeze and server crash issues. Login servers will be affected for the next 20 minutes. Once completed, all users will need to restart their clients and login to receive the changes. @everyone https://twitter.com/AoCSupport/status/1163998067202281472

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[AoCApocalypse] Login servers are back up! Please restart your clients and log back in. Thanks again to everyone who has been helping us test! We really appreciate it. @everyone https://twitter.com/AoCSupport/status/1164000615162236928

celest plover Aug 21, 2019, 2:43 AM

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@here Glorious Testers, Gamecenter patcher will be updated in roughly 10-15 minutes. ❤

dusk magnet Aug 21, 2019, 3:04 AM

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[AoCApocalypse] The Singapore Servers are now up. Enjoy! https://status.ashesofcreation.com/ @everyone https://twitter.com/AoCSupport/status/1164010331552698368

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[Gamecenter] Login servers are back up! Please restart your clients and log back in. @here

celest plover Aug 21, 2019, 5:27 AM

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@here We will be pushing the match sizes for the final 30 minutes of the beta tonight. Queue for US East Solos to join up ❤

dusk magnet Aug 21, 2019, 5:30 AM

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https://twitter.com/AoCSupport/status/1164047074909814784

dusk magnet Aug 21, 2019, 6:14 AM

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[AoCApocalypse] All servers are now down as the August 20, 2019 11AM-11PM PDT play test has concluded. https://status.ashesofcreation.com/

https://twitter.com/AoCSupport/status/1164058089059864576

dusk magnet Sep 4, 2019, 6:24 PM

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The Order of the Luminous Levin cosmetics are now available.

We'll also be keeping the Groves of Slumbering Shade cosmetics up for one more day - until 11AM PDT on September 5, 2019. https://twitter.com/AoCSupport/status/1169315321779388416

gilded drum Sep 24, 2019, 7:10 PM

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[AoCApocalypse] Greetings adventurers - our top mages are currently working to get the divine gateways open for you! We'll keep you updated on our server unlock time, current ETA: 2 hours.

Thank you all for your patience as we head into Early Access!

https://twitter.com/AoCApocalypse/status/1176574042763120641

celest plover Sep 24, 2019, 9:26 PM

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The large in-game Map display is currently not available. Will be fixed in next update

celest plover Sep 24, 2019, 10:15 PM

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We are aware of launcher issues with the My.com client and are working with them to implement a fix ❤️

celest plover Sep 24, 2019, 11:20 PM

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Looking into latency issues! Will update ❤

celest plover Sep 25, 2019, 5:22 AM

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Glorious players, EU servers are undergoing Maintenance for an estimated 4 hours. EU players may queue on US East during the maintenance. ❤

gilded drum Sep 25, 2019, 5:32 PM

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[Apocalypse] A new patch will be released in 15 minutes. There is no downtime required, but you will need to restart your client to grab the latest update.

This patch includes fixes for crashes that some users may have been experiencing.

https://twitter.com/AoCSupport/status/1176912232590036998

celest plover Sep 25, 2019, 5:54 PM

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@everyone Patch has been deployed, you should now relog and patch your client ❤

gilded drum Sep 25, 2019, 8:38 PM

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[AoCApocalypse] We are currently investigating latency issues that some players are experiencing - thank you to all who have reported this issue so far!

As we work to resolve this issue, stay tuned on when other regional servers and Duos/Squads will unlock!

https://twitter.com/AoCSupport/status/1176958741842935808

gilded drum Sep 25, 2019, 11:41 PM

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[AoCApocalypse] A new hotfix will be released in 5 minutes. There will be no downtime, but you'll need to restart your game client to get it.

This hotfix addresses the latency issues that players were seeing earlier - thanks for your patience as we worked to resolve this!

https://twitter.com/AoCSupport/status/1177004881741307906

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] A new hotfix will be released in 5 minutes. There will be no downtime, but you'll need to restart your game client to get it.

This hotfix addresses the latency issues that players were seeing earlier - thanks for your patience as we worked to resolve this!

celest plover Sep 26, 2019, 1:03 AM

#

@everyone New patch uploaded, fixes map bug. ❤

celest plover Sep 26, 2019, 3:24 AM

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@everyone We are aware of some patching issues with the Intrepid launcher and are investigating. Steam launcher and client are available in the meantime. Will update with news when fix is implemented ❤

celest plover Sep 26, 2019, 3:44 AM

#

A fix has been implemented and the Intrepid Patcher should no longer be experiencing the patching issue ❤

celest plover Sep 26, 2019, 4:49 AM

#

We are investigating the server lag. We are working on a fix and will update you when we have a patch rdy.

Update on squads/duos - We are working to fix a map and party bug, and working to fix the server stability. Once that patch is ready we will deploy the update and open squads. No eta yet on that, but will update you as soon as we have more info ❤️🙏💪

celest plover Sep 26, 2019, 4:05 PM

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@everyone Glorious EU players, a fix for the login issues through gamecenter and EU steam has been deployed. You should now be able to login and queue for matchmaking. Additionally we will be bringing up EU servers shortly and monitoring stability throughout the day, you will see match sizes increase incrementally throughout the day on the EU servers. ❤

celest plover Sep 26, 2019, 9:50 PM

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@everyone Glorious players, we have pushed an update to the game servers, that should fix the lag issues being experienced by players. The rubber banding should no longer be occurring. Additionally, we will be running intermittent testing on EU servers during the evening, this should not affect queueing for matchmaking. ❤

celest plover Sep 27, 2019, 8:51 PM

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@everyone We have updated a patch to the servers, please make sure to restart your client if you cannot enter a queue ❤

dusk magnet Sep 28, 2019, 1:10 AM

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[AoCApocalypse] We are currently investigating the EU login issue. We'll notify you all once we've found a resolution. Thank you for all of the report details, and your patience during this time. https://twitter.com/AoCSupport/status/1177751592856162305

celest plover Sep 28, 2019, 12:58 PM

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@everyone Glorious Players, Duo modes are now operational for queue! ❤ We are still investigating the login errors for EU Steam, in the meantime you may login with either the Intrepid launcher or Gamecenter client. Will update you once a fix has been deployed.

celest plover Sep 28, 2019, 1:19 PM

#

We are aware of the login issues and are investigating. Standby

gilded drum Sep 28, 2019, 7:43 PM

#

https://twitter.com/AoCSupport/status/1178032228917563397

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] Glorious players - we will be updating both the server and game client over the next 1 hour to improve server stability, various crash bugs and login errors. You will receive in-game messaging instructing you to restart your client when the update is compl...

celest plover Sep 28, 2019, 8:31 PM

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@everyone Attention Glorious Players, the Login servers will be coming down momentarily. Expected downtime is 15 min.

gilded drum Sep 28, 2019, 8:56 PM

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https://twitter.com/AoCSupport/status/1178050804579741703

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] All servers are currently offline as we work to deploy an update - estimated time of completion is 2:15PM PDT (20 minutes from now). Thank you for your patience as we work to release fixes!

gilded drum Sep 28, 2019, 10:00 PM

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https://twitter.com/AoCSupport/status/1178066848899837963

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] Glorious Ashes community - the latest update has been deployed and maintenance has now ended, so grab the latest fixes and drop in!

celest plover Sep 28, 2019, 11:25 PM

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@everyone Latest patch has addressed the following issues and updates:

Server rubber banding
In-game Map bug
End game crash bug
Several FPS performance updates
Update to Compendium to now show this weekends Lvl 7 MMO Mount Skin Reward
Backend Optimizations

Servers are live with Squad and Solo modes up and running ❤

gilded drum Sep 29, 2019, 7:06 PM

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https://twitter.com/AoCSupport/status/1178385342505857024

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] Glorious adventurers - thank you for your patience as we worked to resolve login issues that affected some players in the EU who were using the Steam client. Please be sure to grab the latest update so you can launch and play Apocalypse via Steam now!

celest plover Oct 1, 2019, 6:45 AM

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Glorious players, squads matchmaking will be coming down momentarily for maintenance. Solo queues are available ❤️

#

@everyone Squads is now back up ❤️

dusk magnet Oct 1, 2019, 5:41 PM

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@everyone https://twitter.com/AoCSupport/status/1179090601012150272

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] Glorious players! Servers will be coming down at 11AM PDT for a quick Hot Fix. Estimated downtime is 15 minutes.

We'll provide Patch Notes for the changes when we are back up! Thank you for patience.

dusk magnet Oct 1, 2019, 6:22 PM

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@everyone

[@AoCApocalypse] Glorious players! Servers are now up after our short Hot Fix.

The following changes were made: https://ashesofcreation.com/news/2019-10-01-october-1-hot-fix

Twitter https://twitter.com/AoCSupport/status/1179099011942240256

📎 hotfix-1920x1080.jpg

dusk magnet Oct 1, 2019, 9:18 PM

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[@AoCApocalypse] Glorious players! Duos are currently down for maintenance.

Squads and Solos are currently available. Enjoy! https://twitter.com/AoCSupport/status/1179143495224721408

celest plover Oct 2, 2019, 10:32 AM

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@everyone Matchmaking Servers have been restarted, you may now queue again for solo's and squads ❤

celest plover Oct 2, 2019, 10:55 AM

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Squads matchmaking will be coming down momentarily for maintenance expected downtime is 4 hours. Solo matchmaking is still available.

celest plover Oct 2, 2019, 4:19 PM

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@everyone Glorious players, squads are now available again for matchmaking

dusk magnet Oct 2, 2019, 5:30 PM

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@everyone Glorious Players!

The servers will be coming down in 30 minutes for a quick update.

The estimated downtime is 20 minutes. We'll keep you notified. Thanks for your patience.
https://twitter.com/AoCSupport/status/1179448366666633216

dusk magnet Oct 2, 2019, 6:12 PM

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@everyone

[@AoCApocalypse] Glorious Players! The servers are back up.

You can now hop into Squads and Solos! Have fun! https://twitter.com/AoCSupport/status/1179458964842405889

celest plover Oct 2, 2019, 7:33 PM

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Glorious players, we believe we have solved the rubber banding issues many have been seeing in matches! If you experience any moving forward could you please video it and let me know ❤

#

We are still working on the various friends/party issues and hope to have a fix up soon

celest plover Oct 3, 2019, 7:07 AM

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@everyone glorious players, squad matchmaking will be coming down for maintenance. But Solo queues will remain available. ❤️ 👍

celest plover Oct 3, 2019, 4:53 PM

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@everyone Squad and solo matchmaking is now available to queue ❤

dusk magnet Oct 4, 2019, 12:36 PM

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@everyone [@AoCApocalypse] Glorious Players! The servers will be coming down in 30 minutes for a quick update at 6AM PDT.

The estimated downtime is 20 minutes. We'll keep you notified. Thank you for your patience. https://twitter.com/AoCSupport/status/1180099128027533313

dusk magnet Oct 4, 2019, 1:02 PM

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[@AoCApocalypse] Glorious Players! The servers are now down for the scheduled update at 6AM PDT.

The estimated downtime is 20 minutes. We'll keep you notified. Thank you again for your patience. https://twitter.com/AoCSupport/status/1180105696173363200

dusk magnet Oct 4, 2019, 1:19 PM

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@everyone

[@AoCApocalypse] Glorious players! Servers are now up after our short Hot Fix.

The following changes were made: https://ashesofcreation.com/news/october-4-hot-fix

https://twitter.com/AoCSupport/status/1180110102210076672

📎 hotfix-1920x1080.jpg

celest plover Oct 4, 2019, 5:07 PM

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@everyone We are aware of the white screening during the portal transition and will be deploying a fix shortly.

gilded drum Oct 4, 2019, 5:29 PM

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https://twitter.com/AoCSupport/status/1180172865230065669

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] We are currently disabling Squads as we work to resolve a white screen issue that is impacting some players during portal transition. We'll keep you updated as we work to deploy a fix - thank you for your patience!

gilded drum Oct 4, 2019, 8:34 PM

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https://twitter.com/AoCSupport/status/1180219683968077824

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] In approximately 5 minutes, a new patch will be available for download that includes fixes for earlier white screen issues in Squads and the Armor of the Autumn Knight.

Squads will also be re-enabled, so please restart your game client to grab the latest!

celest plover Oct 7, 2019, 5:48 AM

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Squad Matchmaking will be coming down for maintenance shortly. Solo Matchmaking will still be available. Test YOUR METTLE in solo matchmaking, no teaming though or else banhammer ❤

celest plover Oct 7, 2019, 7:28 PM

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@everyone Glorious players, DUOS matchmaking is now available! Queue up for Solo or Duos and enjoy! ❤

gilded drum Oct 7, 2019, 7:42 PM

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https://twitter.com/AoCSupport/status/1181293605719281665

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] Glorious players - Duos matchmaking is now available!

Grab your gryphon, drop into Solos or Duos, and enjoy!

celest plover Oct 8, 2019, 6:00 AM

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@everyone Duos matchmaking will be coming down for maintenance. Solo matchmaking is available 💪

dusk magnet Oct 11, 2019, 11:29 PM

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@everyone https://twitter.com/AoCSupport/status/1182800374387728384

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] Glorious Players! The servers will be coming down at approximately 5:15 PM Pacific.

The estimated downtime is 20 minutes. We'll keep you notified. Thank you for your patience.

dusk magnet Oct 12, 2019, 12:24 AM

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https://twitter.com/AoCSupport/status/1182814156283506688

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] Glorious Players! Downtime has been postponed.

We'll let you know when the updates will occur at a future time. We appreciate your patience.

dusk magnet Oct 12, 2019, 3:37 AM

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@everyone https://twitter.com/AoCSupport/status/1182862648603373569

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] Glorious Players! The servers will be coming down at 8:40 PM PDT for a Game Update.

The estimated downtime is 20 minutes. We'll keep you notified. Thank you for your patience.

#

https://twitter.com/AoCSupport/status/1182864559079452672

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] Glorious Players! The servers are now down for the scheduled Game Update.

The estimated downtime is 20 minutes. We'll have patch notes and MORE information once we're back up. Stay tuned! ;)

dusk magnet Oct 12, 2019, 4:02 AM

#

https://twitter.com/AoCApocalypse/status/1182868487812911105

AoCApocalypse (@AoCApocalypse)

Forest of Erinthia, a NEW map, is NOW AVAILABLE! Discover the enchanted woods of the great Pyrian forest.

Read on for more information on the game update: https://t.co/Dkmzz0sNVm

celest plover Oct 12, 2019, 4:22 PM

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@everyone Glorious Players, Squads matchmaking will be coming online at 10:00AM PDT. (In approximately 40 minutes)

celest plover Oct 12, 2019, 5:05 PM

#

Slight issue with enabling squads, standby xD

celest plover Oct 12, 2019, 5:33 PM

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ok, squads are fixed and up for matchmaking along with solos! You may need to restart to see the game mode ❤ @everyone

#

Squads are coming down for maintenance to fix an issue. Will update you when they will be available again. ❤

gilded drum Oct 15, 2019, 5:33 PM

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@everyone https://twitter.com/AoCSupport/status/1184160017349521411

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] Servers will be coming offline in approximately 30 minutes for a quick update to address the white screen issue in multiplayer matches.

The downtime is expected to take approximately 15 minutes, and Squads will be re-opening once the update is complete!

celest plover Oct 15, 2019, 6:10 PM

#

@everyone Matchmaking is back up for squads and solos!

celest plover Oct 16, 2019, 4:22 PM

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@everyone Se are investigating the launcher issues and will update shortly. ❤️

gilded drum Oct 16, 2019, 6:06 PM

#

https://twitter.com/AoCSupport/status/1184530855621988353

Ashes of Creation Support (@AoCSupport)

[@AoCApocalypse] A new patch for the Intrepid launcher is now available from our website that resolves earlier EAC issues some players saw.

If you continue to experience issues while patching or installing, please open a support ticket directly here: https://t.co/dZJ7qEVe...

celest plover Oct 17, 2019, 7:05 AM

#

Squads matchmaking will be coming down for maintenance. Solo matchmaking is available

gilded drum Oct 24, 2019, 5:32 PM

#

Servers will be coming down for maintenance at 2PM PDT today (in approximately 3 1/2 hours) to release a new hotfix. The estimated downtime is 30 minutes, and patch notes will be provided once the maintenance ends. @everyone

https://twitter.com/AoCSupport/status/1187421126181433347

dusk magnet Oct 24, 2019, 9:02 PM

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[AoCApocalypse] Glorious Players! The servers are now down for the scheduled hot fix.

The estimated downtime is 30 minutes. We'll have patch notes and duos up once the servers return. Stay tuned! 😄 https://twitter.com/AoCSupport/status/1187474510183682049

gilded drum Oct 24, 2019, 9:26 PM

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@everyone

Glorious players - servers are now up after our brief hot fix! Duos are now enabled, and the following changes have been made: https://ashesofcreation.com/news/october-24-hot-fix

https://twitter.com/AoCSupport/status/1187479929979584512

celest plover Nov 2, 2019, 2:20 PM

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@everyone Solo queues are now available. ❤️

gilded drum Dec 3, 2019, 6:28 PM

#

https://twitter.com/OfficialAoCEU/status/1201923984163573760

Ashes of Creation EU (@OfficialAoCEU)

Hello glorious players, we have planned maintenance across all supported https://t.co/MS2mtjPhIi games. The Gamecenter and the connection to the server using a https://t.co/Q5paq3wUlJ ID will be unavailable between December 4th 03:00 CET and December 4th at 11:00 CET.

dusk magnet Dec 4, 2019, 6:51 PM

#

https://twitter.com/AoCSupport/status/1202299410643709952

Ashes of Creation Support (@AoCSupport)

The Bounties of the Verdant Keeper cosmetics will be extended until December 11, 2019 at 11:00 AM PST. https://t.co/FlwT4b8Zj7

gilded drum Dec 16, 2019, 6:01 PM

#

[AoCApocalypse] Servers will be offline for a brief hotfix at 11AM PST today (in approximately 1 hour). The estimated downtime is 15 minutes, and patch notes will be provided once the maintenance ends. @everyone

https://twitter.com/AoCSupport/status/1206635174093561858

gilded drum Dec 16, 2019, 7:01 PM

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[AoCApocalypse] Glorious players! Servers are now offline for a scheduled hotfix.

The estimated downtime is 15 minutes - stay tuned for patch notes once the servers are back online.

https://twitter.com/AoCSupport/status/1206650290126163971

gilded drum Dec 16, 2019, 7:39 PM

#

[AoCApocalypse] Servers are now up after our brief hotfix! Check out the latest changes as you dive back into battle: https://ashesofcreation.com/news/2019-12-16-december-hot-fix @everyone

https://twitter.com/AoCSupport/status/1206659460170690562

gilded drum Jan 6, 2020, 6:30 PM

#

[Intrepid] We are currently working to resolve an issue that is causing some users to be unable to purchase pre-order packages and add ons. Due to this, we will most likely extend the Rime and Regal cosmetics. We'll notify you with further details when it's been resolved.

https://twitter.com/AoCSupport/status/1214251658848481281

gilded drum Jan 6, 2020, 8:25 PM

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[Intrepid] The earlier reported store issue has now been resolved - thank you for your patience!

https://twitter.com/AoCSupport/status/1214281031152545793

gilded drum Jan 6, 2020, 9:41 PM

#

[Intrepid] The cosmetic items swap over is still on schedule for this Wednesday, January 8th at 11am Pacific. Keep an eye on @AshesofCreation on Twitter for news on this month's items, and get the Rime and Regal set while you still can! https://ashesofcreation.com/news/2019-12-06-rime-and-regal

https://twitter.com/AoCSupport/status/1214299216866160641

📎 ENoOs5JWoAEhTVH.jpg

gilded drum Mar 30, 2020, 6:15 PM

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[Intrepid] In light of recent global events due to COVID-19 and its economic impacts, we will not be introducing new cosmetics into the Intrepid Shop for the next several months. The Dark Allegiances cosmetic items will remain available in the shop until June 3, 2020 at 11:00 a.m. Pacific.

Sending good thoughts from our family to yours in these unprecedented times - thank you for your continued support for Ashes of Creation! https://ashesofcreation.zendesk.com/hc/en-us/articles/360045931153

https://twitter.com/AoCSupport/status/1244689217457922052

📎 article_assets_JPEG.jpg

dusk magnet Apr 3, 2020, 4:24 PM

#

[Intrepid] We are currently working to resolve an issue that is causing some users to be unable to log into the website. We will notify you with further details when it's been resolved. https://twitter.com/AoCSupport/status/1246111100820525056

gilded drum Apr 3, 2020, 6:18 PM

#

[Intrepid] Website login issues should now be resolved, thank you everyone for your patience! https://twitter.com/AoCSupport/status/1246138978299936769

gilded drum May 7, 2020, 5:02 PM

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[Intrepid] As the world continues to face the challenges of COVID-19, the Dark Allegiances cosmetic items will remain in the shop for the foreseeable future. We'll provide advance notice before the next set is introduced.

Please stay safe everyone! ❤ https://ashesofcreation.zendesk.com/hc/en-us/articles/360045931153

https://twitter.com/AoCSupport/status/1258441730132762624

📎 article_assets_JPEG.jpg

gilded drum Jul 15, 2020, 7:28 PM

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[Intrepid] Our team is currently working to update the Might of the Murk items in the Intrepid shop - we appreciate your patience, and we'll share more details once we have an update! https://twitter.com/AoCSupport/status/1283482827846295552

gilded drum Jul 15, 2020, 11:07 PM

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[Intrepid] The Might of the Murk items and packages are now available in the Intrepid shop! (🐢 our apologies - the Timeless Terrapin got sidetracked for snacks in the bog!) https://twitter.com/AoCSupport/status/1283538678334337024

gilded drum Jul 28, 2020, 6:52 PM

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[Intrepid] Glorious community - all your answers to our new Dev Discussion and poll have caught our forums on fire! 🔥🔥🔥 We're working to ensure you can log in now, and appreciate your patience in the meantime! https://twitter.com/AoCSupport/status/1288185366860767330

gilded drum Jul 29, 2020, 5:45 PM

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[Intrepid] 🛠 An update for our glorious community - we're continuing to investigate a fix for the forums so that you can log in and share your thoughts! Thank you all for your patience ❤ https://twitter.com/AoCSupport/status/1288531012952174592

dusk magnet Jul 29, 2020, 8:28 PM

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[Intrepid] Glorious community - The forum login issues should now be resolved, thank you for your patience. 🎉 https://twitter.com/AoCSupport/status/1288571983542677504

gilded drum Sep 16, 2020, 6:49 PM

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[Intrepid] Account services will be going down for a quick 10 minute maintenance at 12PM PDT. This may affect your ability to make purchases or log into your account - we appreciate your patience! https://twitter.com/AoCSupport/status/1306303160697458688

opal spear Sep 16, 2020, 7:01 PM

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[Intrepid] Account services are now down for maintenance, we'll update you all once it's been completed. https://twitter.com/AoCSupport/status/1306307024213422081

#

[Intrepid] Account services are back online, thanks for your patience! https://twitter.com/AoCSupport/status/1306308779240292359

dusk magnet Nov 26, 2020, 2:04 AM

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[Intrepid] Due to the holiday this week, our Support Ticket response time may be delayed. We appreciate your patience during this time. https://twitter.com/AoCSupport/status/1331780787637653505

dusk magnet Feb 22, 2021, 7:23 PM

#

[Forums] Glorious Ashes of Creation Community - Our forums are currently encountering some downtime.

Vanilla is working on a solution and we'll keep you all updated! Thank you for your patience. https://twitter.com/AoCSupport/status/1363932404692389889

dusk magnet Feb 22, 2021, 8:05 PM

#

[Forums] The forums issue appears to be resolved, and we'll continue monitoring for any further interruptions.

Again, thank you all for your patience during this time. Have fun posting! 🧡 https://twitter.com/AoCSupport/status/1363942818188828676

dusk magnet Feb 26, 2021, 4:48 PM

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[Website] Glorious Ashes of Creation Community - https://ashesofcreation.com website will be down for maintenance. We are sorry for the inconvenience and we'll notify you all when it's back up and running! https://twitter.com/AoCSupport/status/1365342899341205505

dusk magnet Feb 26, 2021, 6:07 PM

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[Website] The https://ashesofcreation.com/ website is now back online. Thank you for your patience.

Also, new web design, who dis? 😜💕 https://twitter.com/AoCSupport/status/1365362740550725633

dusk magnet Feb 26, 2021, 9:13 PM

#

[Website] Some folks may experience issues with our Referral System. We are aware of the problem and working towards a solution. ETA for the fix is Monday, March 1, 2021.

We'll notify you all when the issue is resolved. Thank you for your patience. https://twitter.com/AoCSupport/status/1365409595930288128

dusk magnet Feb 26, 2021, 10:58 PM

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[Website] Surprise! We were able to fix the Referral System issue today.

We will continue monitoring the new site changes, and if you encounter any further issues, please let us know. https://twitter.com/AoCSupport/status/1365435830186086402

dusk magnet Apr 6, 2021, 5:44 PM

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[Website]Heads up!

The From the Undergrowth cosmetic set will swap over one hour earlier. 10AM Pacific on April 7th, 2021. https://twitter.com/AoCSupport/status/1379489027208974337

dusk magnet Apr 22, 2021, 3:26 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Friday, April 23rd, 2021 at 6:00 a.m. Pacific.

Estimated downtime is 7 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1385253342771879943

dusk magnet Apr 23, 2021, 1:02 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 7 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1385579413618577415

dusk magnet Apr 23, 2021, 6:36 PM

#

[Website] Glorious Ashes of Creation Community - The Ashes of Creation scheduled website maintenance has been completed!

We hope you enjoy the new shop and account page changes. Once again, we thank you for your patience. 🧡 https://twitter.com/AoCSupport/status/1385663632881512448

dusk magnet May 5, 2021, 4:50 PM

#

[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, May 5th, 2021 at 11:00 a.m. Pacific.

Estimated downtime is 1 hour. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1389985573427834880

dusk magnet May 5, 2021, 6:02 PM

#

[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 1 hour. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1390003829412749319

dusk magnet May 5, 2021, 7:04 PM

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[Website] Glorious Ashes of Creation Community - The Ashes of Creation scheduled website maintenance has been completed!

We hope you enjoy the new Alpha One pre-order pack! Thank you for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1390019466788888577

dusk magnet May 5, 2021, 8:03 PM

#

!a1faq

crude grottoBOT May 5, 2021, 8:03 PM

#

For more details on the Adventurer Pack and access to Alpha One testing, please check out our FAQ at the bottom of this article: https://ashesofcreation.com/news/2021-05-04-brine-and-bounties

dusk magnet May 7, 2021, 5:30 PM

#

!a1info

crude grottoBOT May 7, 2021, 5:30 PM

#

If you own a Kickstarter, Summer, or Pre-Order Pack which has Alpha One access, please visit the Alpha One Preview Testing section of the forums to connect your Discord account and for further test information.

Make sure that you log out of and back into the forums and hard refresh (Ctrl+F5): https://forums.ashesofcreation.com/
Check to see that your forum profile has Alpha One listed next to your Roles here: https://forums.ashesofcreation.com/profile
Visit the Alpha One Preview Testing category here: https://forums.ashesofcreation.com/categories/alpha-one-preview-testing
Follow the instructions in the orange banner at the top to connect your Discord and Intrepid accounts

dusk magnet May 14, 2021, 4:56 PM

#

🚨🚩Reminder <@&836744334133035008> testers - This weekend's Alpha One Preview Spot Test is under NDA - that means NO streaming, recording, and screenshotting outside of our private NDA channels for reporting issues: https://forums.ashesofcreation.com/categories/alpha-one-preview-testing

Happy bug hunting!🐛 https://twitter.com/AoCSupport/status/1393248479938416642

dusk magnet May 17, 2021, 9:33 PM

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🚨🚩<@&836744334133035008> testers

The verbal NDA for Alpha One has been lifted. The visual NDA still applies, so DO NOT share screenshots or videos outside of our private NDA channels for reporting issues: https://forums.ashesofcreation.com/categories/alpha-one-preview-testing

Join our public feedback thread: https://forums.ashesofcreation.com/discussion/49511/for-the-devs/p1

Tweet: https://twitter.com/AoCSupport/status/1394406403008172032

dusk magnet May 24, 2021, 3:59 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, May 25th, 2021 at 7:00 a.m. Pacific.

Estimated downtime is 7 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1396839655090257930

dusk magnet May 25, 2021, 4:38 AM

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[Website] The Ashes of Creation scheduled website maintenance has been postponed.

This means there will no longer be downtime for the shop and account login page on May 25, 2021.

We'll notify you when the website maintenance has been rescheduled. Thank you for your patience. 🧡 https://twitter.com/AoCSupport/status/1397049427030732801

dusk magnet May 26, 2021, 7:16 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, May 27th, 2021 at 6:00 a.m. Pacific.

Estimated downtime is 7 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1397632527817273345

dusk magnet May 27, 2021, 1:04 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 7 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1397901527155544068

dusk magnet May 27, 2021, 3:55 PM

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[Website] The Ashes of Creation scheduled website maintenance has been completed! 🙌

We have added Stripe as the default payment option, and you can still use Xsolla if you prefer. Thank you for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1397944395979116544

dusk magnet Jun 9, 2021, 10:53 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, June 10, 2021 at 2:00 a.m. Pacific.

Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1402760567924744194

dusk magnet Jun 10, 2021, 9:02 AM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1402913770297434119

dusk magnet Jun 10, 2021, 10:40 AM

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[Website] The Ashes of Creation scheduled website maintenance has been completed! 🎉

🐛 Many bugs were squashed during the maintenance! Thank you again for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1402938674187169793

dusk magnet Jun 15, 2021, 10:18 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, June 16, 2021 at 8:00 a.m. Pacific.

Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1404926192990310401

dusk magnet Jun 16, 2021, 3:03 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1405179023630561285

dusk magnet Jun 16, 2021, 4:05 PM

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[Website] The Ashes of Creation scheduled website maintenance has been completed! fihyped

🐛 Many bugs were squashed during the maintenance! Thank you again for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1405194371406852101

dusk magnet Jul 5, 2021, 8:10 PM

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[Support] We’ve updated our Account Policy Actions.

For more information: https://ashesofcreation.com/news/2021-07-05-update-to-account-policy-actions

dusk magnet Jul 12, 2021, 5:44 PM

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[Website] The Ashes of Creation migration website will be down for scheduled maintenance on Monday, July 12, 2021 at 11:00 a.m. Pacific.

Estimated downtime is 1 hour. During this time, only users who need to migrate will be unable to login. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1414641372087287809

dusk magnet Jul 12, 2021, 6:13 PM

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[Website] The Ashes of Creation migration scheduled website maintenance has been completed!

This maintenance resolved the password reset issue legacy users were encountering during migration! Thank you again for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1414649026121637909

dusk magnet Aug 7, 2021, 3:03 PM

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🔔 We have updated our Alpha One Playtest Schedule! 🔔

It is now scheduled to end on Sunday, August 15, 2021 at 6:00 p.m. Pacific. https://support.ashesofcreation.com/hc/en-us/articles/360016315013-What-are-the-Alpha-Beta-Release-dates-

Twitter: https://twitter.com/AoCSupport/status/1424022589438111746

dusk magnet Aug 10, 2021, 5:05 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, August 11, 2021 at 6:00 a.m. Pacific.

Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1425141151800123408?s=19

dusk magnet Aug 11, 2021, 1:02 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1425442260900933637?s=19

dusk magnet Aug 11, 2021, 7:38 PM

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[Website] The Ashes of Creation scheduled website maintenance has been completed! 🧡

We've added PayPal as another payment processor option due to high request! Thank you again for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1425541992168099843?s=19

dusk magnet Sep 7, 2021, 6:05 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, September 8, 2021 at 7:00 a.m. Pacific.

Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1435303022821662721

dusk magnet Sep 8, 2021, 2:02 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1435604377352372235

dusk magnet Sep 8, 2021, 3:53 PM

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[Website] The Ashes of Creation scheduled website maintenance has been completed! 🧡

🐛 This should resolve a few purchasing bugs users were encountering. Thank you again for your patience, and please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1435631782787833862

gilded drum Sep 9, 2021, 8:47 PM

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[Website] The Intrepid Studios careers page will be down for scheduled maintenance on Thursday, September 9 at 4PM Pacific.

The estimated downtime is 15 minutes, and we'll notify you when the maintenance has been completed.
https://twitter.com/AoCSupport/status/1436068518081056769

gilded drum Sep 9, 2021, 11:15 PM

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[Website] The Intrepid Studios careers page maintenance has been completed! Thank you for your patience, and please let us know if you experience any further issues.
https://twitter.com/AoCSupport/status/1436105942983184388

gilded drum Nov 9, 2021, 7:21 PM

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@everyone Greetings, glorious community - next week we will be implementing some new features and updating some channels here on Discord!

On Monday, November 22, we will be enabling membership screening on the server. This will have no impact on existing members, but any new members will need to review and agree to the rules before they can chat!

We will also be implementing new roles that you can select to manage which language channels you see and which notifications you receive. Keep an eye out for how to make these selections in our new #read-me-first channel, which will be available on Monday, November 22!

gilded drum Nov 15, 2021, 6:46 PM

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Update: Our Discord changes are now scheduled to go live on Monday, November 22. You may notice over the next few days that you receive new roles for 📢 News, English, French, German, and Russian - these are to make sure your experience is unchanged when the channel updates occur. You will be able to add and remove these roles to update your preferences when the new #read-me-first channel goes live on Monday, November 22!

gilded drum Nov 22, 2021, 6:05 PM

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Greetings, glorious friends! Our Discord updates will be rolling out over the next few hours, so you may see roles, permissions, channels, and names update throughout the day. We'll let you know once all updates are complete!

If you have any questions or issues, please feel free to reach out to me directly!

gilded drum Nov 22, 2021, 10:47 PM

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<@&908165304541130763> Our Discord updates are now complete! You can now adjust your News announcement preferences as well as what language channels you see by clicking the corresponding reactions in the #read-me-first channel.

If you were granted News and language roles in advance as an existing member of the server, you can toggle any of them by turning the corresponding reaction on and off again.

Please let us know if you have any questions or issues regarding these updates!

dusk magnet Dec 13, 2021, 5:50 PM

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<@&908165304541130763> [Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, December 14, 2021 at 6:00 a.m. Pacific.

Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1470450949730697217

dusk magnet Dec 14, 2021, 2:02 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1470755464174444545?t=CbUeiUxuhBBd1jK91jlFOQ&s=19

dusk magnet Dec 14, 2021, 10:03 PM

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[Website] The Ashes of Creation scheduled website maintenance is still underway. Estimated downtime has been extended by 3 hours. During this time, the shop and account login page is inaccessible.

We'll notify you when the maintenance is completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1470876981105344515

dusk magnet Dec 14, 2021, 11:39 PM

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[Website] The Ashes of Creation maintenance is complete! This update includes SSO optimizations, Contact Emails are now unique per account, more user friendly error messaging, and fixes for several bugs.

🧡 Thank you, and please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1470900895269355524

dusk magnet Jan 17, 2022, 7:54 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, January 18, 2022 at 6:00 a.m. Pacific.

Estimated downtime is 1 hour. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1483165748235149323

dusk magnet Jan 18, 2022, 2:03 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 1 hour. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1483439709737021451?t=dc6ZXsXO7WTDS9Lx7uVwxQ&s=19

dusk magnet Jan 18, 2022, 3:10 PM

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[Website] The Ashes of Creation scheduled website maintenance has been completed! 🧡

We've squashed quite a few bugs! Thank you again for your patience. As always, please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1483455707034927109?t=iIybOHGPpd4SUGgfNXGvUw&s=19

north panther Mar 7, 2022, 11:17 PM

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This channel provides important server status updates and support assistance information

Follow our support channel for more details about our operations: https://twitter.com/AoCSupport

Have a question about the game? Need help with a technical issue? Check out our updated Support page to find the answers you're looking for: https://ashesofcreation.zendesk.com/hc/en-us

north panther Mar 7, 2022, 11:17 PM

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north panther This channel provides important server status updates and support assistance inf...

dusk magnet Mar 21, 2022, 3:44 PM

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<@&908165304541130763> [Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, March 22, 2022 at 6:00 a.m. Pacific.

Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1505932860158476289?t=okl34ApvVMGeeVLJ4RAohw&s=19

dusk magnet Mar 22, 2022, 1:01 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1506254536909856773?t=7qZwHI8m3DFGTQOK2DzMqQ&s=19

dusk magnet Mar 22, 2022, 3:45 PM

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[Website] The Ashes of Creation scheduled website maintenance is complete!

🧡 This update has resolved a few bugs folks have been encountering. Thank you again for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1506295915312779269

dusk magnet May 25, 2022, 5:03 PM

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<@&908165304541130763> [Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, May 26, 2022 at 7:00 a.m. Pacific.

Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1529508028185051136

dusk magnet May 26, 2022, 2:03 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1529825480928399361

dusk magnet May 26, 2022, 5:09 PM

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[Website] The Ashes of Creation scheduled website maintenance is complete!

🧡 This update has resolved a few bugs, alongside improvements on our backend. Thank you again for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1529872249993318400

dusk magnet Jun 10, 2022, 5:48 PM

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<@&908165304541130763> [Website] The Ashes of Creation website will be down for scheduled maintenance:

🔲 June 13 - 2AM Pacific ~4 hours
🔲 June 15 - 8AM Pacific ~8 hours
🔲 June 20 - 8AM Pacific ~8 hours

During these times, account login will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1535317901669826560

dusk magnet Jun 13, 2022, 8:51 AM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1536270013035753472

dusk magnet Jun 13, 2022, 12:58 PM

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[Website] The Ashes of Creation scheduled website maintenance is complete!

🧡 This update has resolved a few bugs, alongside improvements on our backend. Thank you again for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1536331896124100609

dusk magnet Jun 15, 2022, 3:02 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1537087830807064577

dusk magnet Jun 15, 2022, 4:49 PM

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[Website] The Ashes of Creation scheduled website maintenance is complete!

🧡 This update has resolved a few bugs, alongside the temporary removal of individual Ember purchasing. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1537114895006588928

dusk magnet Jun 20, 2022, 4:14 PM

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[Website] Today's Ashes of Creation scheduled website maintenance has been moved to Wednesday, June 22, 2022 at 8:00 a.m. Pacific.

Estimated downtime is 6 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1538918099776262146

dusk magnet Jun 22, 2022, 3:20 PM

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[Website] Today's Ashes of Creation scheduled website maintenance has been canceled.

🥰💕 We hope you have a lovely day! https://twitter.com/AoCSupport/status/1539629113337475072

dusk magnet Jun 25, 2022, 1:21 AM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Monday, June 27, 2022 at 8:00 a.m. Pacific.

Estimated downtime is 6 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1540505374129680386

celest plover Jun 25, 2022, 11:07 PM

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Greetings friends, please always make sure you do not accept or click links in any DMs from unknown users or bots while using discord! The internet is dark and full of terror ❤️👀 @everyone

dusk magnet Jun 27, 2022, 3:06 PM

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[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 6 hours. During this time, the shop and account login page will be inaccessible.

We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1541437682638761989

dusk magnet Jun 27, 2022, 4:08 PM

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[Website] The Ashes of Creation scheduled website maintenance is complete!

🧡 This update has resolved a bug with referral totals. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1541452867243892737

dusk magnet Jul 7, 2022, 5:14 PM

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[Website] The Ashes of Creation website will be down for scheduled maintenance on Friday, July 8, 2022 at 8:00 a.m. Pacific.

Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1545093808622145536

dusk magnet Jul 8, 2022, 2:51 PM

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[Website] Today's Ashes of Creation scheduled website maintenance has been canceled.

☀ Sending you all good vibes. Have a glorious day! https://twitter.com/AoCSupport/status/1545420234525327360