#web-maintenance
1 messages · Page 1 of 1 (latest)
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1565356461173002240
[Website] The Ashes of Creation scheduled website maintenance is complete!
🧡 This update squashed some bugs. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1565391459494219776
[Website] Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1570432968195448833
[Website] The Ashes of Creation scheduled website maintenance is complete!
🧡 This update squashed a variety of bugs. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1570452389668491267
[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, October 13, 2022 at 8:30 a.m. Pacific.
Estimated downtime is 3 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1580320180047032320
[Website] The Ashes of Creation scheduled website maintenance is complete!
🧡 This update squashed a variety of bugs. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1580609235108257793
🦃 Due to the upcoming holidays, from <t:1669251600:F> through <t:1669658400:F> our Support ticket response times will be delayed.
🧡 We hope everyone has a glorious holiday!
[Forums] We are aware of the forum issues that some users may be experiencing, and we are working towards a solution.
We'll notify you all when the issue is resolved. Thank you for your patience. https://twitter.com/AoCSupport/status/1599915043553832967
[Forums] The forums login and viewing issue that some users may have experienced is now resolved.
Thank you for your patience. As always, please let us know if you encounter any further issues. 🧡 https://twitter.com/AoCSupport/status/1600201583580434433
[Website] The Ashes of Creation website is down for scheduled maintenance. This started <t:1671726600:F>
Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion.
[Website] The Ashes of Creation scheduled website maintenance is complete!
🔸 Removed Contact Email Prompts on Sign Up
🔸 Added Security Notifications for Email/Password Change
🔸 Fixed Package Purchase Bug
As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1605987216324296704
❄ Due to the winter holidays, from December 23, 2022 at 5PM Pacific through January 2, 2023 at 10AM Pacific our ticket response times will be delayed.
💬🧡 We look forward to chatting with you all in the new year!
[Website] We are currently investigating the Ashes of Creation Shop issue that is affecting some users from seeing items in their Shop.
We will notify you when we have resolved the issue. As always, thank you for your patience. https://twitter.com/AoCSupport/status/1646220440241840130
[Website] The issue affecting some user's Ashes of Creation Shop has been resolved.
Thank you for your patience. As always, please let us know if you encounter any further issues. 🧡 https://twitter.com/AoCSupport/status/1646229052192325634
[Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, April 18, 2023 at 6:30 a.m. Pacific.
Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1648070851361914882
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1648319151898001414
[Website] The Ashes of Creation scheduled website maintenance is complete!
🧡 This update was focused on some of our backend system updates. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1648379581509025792
[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, May 17, 2023 at 7:00 a.m. Pacific.
Estimated downtime is 3 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1658540063561756675
[Website] The Ashes of Creation scheduled maintenance is complete!
🧡 This update was focused on updating the Legacy User experience. They should now be able to login through the normal login process. Thank you for your patience. Please, let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1658873227735879681
[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, July 27, 2023 at 8:00 a.m. Pacific.
Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1684272527424512006
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1684579716278407172
[Website] The Ashes of Creation scheduled maintenance is complete!
🧡 This update was focused on some back-end adjustments. Thank you for your patience. Please, let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1684642994417229824
[Website] We are currently investigating the Ashes of Creation login issue that is affecting some users.
We will notify you when we have resolved the problem. As always, thank you for your patience. https://twitter.com/AoCSupport/status/1704647617660027313
[Website] The issue affecting some user's Ashes of Creation login has been resolved.
Thank you for your patience. As always, please let us know if you encounter any further issues. 🧡 https://twitter.com/AoCSupport/status/1704668279950672052
[Ashes of Creation Website] There will be scheduled maintenance on January 17, 2024 at 11:00 a.m. Pacific.
Estimated downtime is 5hrs. During this time, we will be removing Pre-Order Packs. FAQ for more details: https://ashesofcreation.com/news/2023-09-12-the-unseen-order.
We will notify you upon completion. https://twitter.com/AoCSupport/status/1745565523239157946
[Ashes of Creation Website] Scheduled maintenance has begun! Estimated downtime is 5hrs. During this time, the website will be inaccessible.
We will notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1747701736758759919
[Ashes of Creation Website] Scheduled maintenance is complete!
🧡 This update removed the Pre-Order Packs from our Shop, and fixed a handful of bugs. Thank you for your patience. Please, let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1747745205485220352
[Ashes of Creation Website] The website will be down for scheduled maintenance today at <t:1705604400:T>.
Estimated downtime is 2 hours. During this time, the website will be inaccessible. We will notify you upon completion. Thank you for your patience. https://twitter.com/AoCSupport/status/1748046509759680899
[Ashes of Creation Website] Scheduled maintenance has begun! Estimated downtime is 2hrs. During this time, the website will be inaccessible.
We will notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1748059113681035438
[Ashes of Creation Website] Scheduled maintenance is complete!
This update fixed some bugs and adjusted several menus on the website. Thank you for your patience! https://twitter.com/AoCSupport/status/1748070429019832784
[Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, March 19, 2024 at 7:00 a.m. Pacific.
Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion.
[Ashes of Creation Website] Scheduled maintenance has begun! Estimated downtime is 4hrs. During this time, the website will be inaccessible.
We will notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1770088338151591973
[Ashes of Creation Website] Scheduled maintenance is complete!
This update resolved some back-end migration needs, and bugs related to SSO and password resetting. Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
We are currently experiencing an issue preventing players from accessing the Ashes of Creation support site. Our team is working diligently to resolve this. We apologize for the inconvenience and hope to have the site back up soon. https://twitter.com/AoCSupport/status/1771309559186866193
We have resolved the issue preventing some users from accessing the Ashes of Creation support site.
Thank you for your patience! If you encounter any further issues, please feel free to reach out to us. https://twitter.com/AoCSupport/status/1771408296437584198
[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, June 13, 2024 at 8:00 a.m. Pacific.
Estimated downtime is 3 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://x.com/AoCSupport/status/1801266453502406707
[Ashes of Creation Website] Scheduled maintenance is complete!
This update was for back-end DB needs, related to referrals. Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, July 10, 2024 at 7:00 a.m. Pacific.
Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://x.com/AoCSupport/status/1811038474247528715
[Ashes of Creation Website] Scheduled maintenance is complete!
This update was to fix some bugs including newsletter signups and recaptcha failure. Thank you for your patience! If you encounter any issues, please feel free to reach out to us. https://x.com/AoCSupport/status/1811072191720546341
[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, August 21, 2024 at 7:00 a.m. Pacific.
Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://x.com/AoCSupport/status/1826050401298186448
[Ashes of Creation Website] Scheduled maintenance is complete!
This update added the new bundles and addons, and fixed a few bugs. Thank you for your patience! If you encounter any issues, please feel free to reach out to us. https://x.com/AoCSupport/status/1826291969389187420
The Ashes of Creation website will be down for scheduled maintenance on Tuesday, September 10, 2024 at 7:30 a.m. -10:30 a.m. Pacific.
Estimated downtime is 3 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://x.com/AoCSupport/status/1833513973414535294
The Ashes of Creation website maintenance is complete!
This update fixed a few bugs, including the shop order issue. Thank you for your patience! If you encounter any issues, please feel free to reach out to us. https://x.com/AoCSupport/status/1833531860883763649
Our website is still down for maintenance. We'll update everyone here once the site is back up.
The Ashes of Creation website maintenance is complete! This update includes a complete visual overhaul of the site. Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website will be coming down today, <t:1729785600:F>. This downtime is expected to be up to two hours.
Lots of fixes rolling out. We appreciate everyone's patience! 
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website will be coming down today, Tuesday, November 5, 2024 at 9:00 AM PT. This downtime is expected to last for up to two hours.
We appreciate everyone's patience as we squash some bugs!
The Ashes of Creation website maintenance is complete! Thank you for your patience!
If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website will be coming down today, Tuesday, November 26, 2024 at 10:00 AM PT. This downtime is expected to last for up to three hours.
We appreciate everyone's patience as we implement some new fixes.
The Ashes of Creation website maintenance is complete! Thank you for your patience!
If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website will be coming down today, Monday, December 9, 2024 at 10:00 AM PT. This downtime is expected to last for up to four hours.
We appreciate everyone's patience as we implement some new fixes.
The Ashes of Creation website maintenance is complete! Thank you for your patience!
If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
We are currently investigating an issue with the Ashes of Creation website. We'll notify you all when it has been resolved. Thank you for your patience.
The Ashes of Creation website is back up. We shall continue to monitor.
Please pardon our mess while we update the official forums. The forums will be unavailable December 8, 2025, from 9AM PT to 5PM PT.
The Ashes of Creation website will come down today, Wednesday, December 10, 2025, at 7:00 AM PT, for web updates. Estimated downtime is 3 hours. We appreciate everyone's patience during this time.
The Ashes of Creation website maintenance is complete! Thank you for your patience! If you encounter any issues, please feel free to reach out to us.
We’re aware of the current Ashes of Creation website issues and are actively working to resolve them as quickly as possible. Thank you for your patience.
Our team continues to work hard on fixing our website issues. We have no ETA on a fix at this time. Thank you for your patience and understanding!
The team is making progress on restoring our website and plans to have it back online within the next two hours. We shall continue to notify you all with more updates soon.
Our website is now back online! We will continue monitoring. Please report any issues you encounter. Thank you all for your patience and understanding.
We are looking into the website issues that some of you are experiencing and working on fixes. Thank you for your reports and your patience.
The Ashes of Creation website is down for a web update alongside our game update today, and is expected to return <t:1768903200:R> at <t:1768903200:F>. We appreciate everyone's patience during this time.
Online
Known issues;
Character doesn’t load in lobby
Sounds aren’t playing on your character taking damage
Sounds aren’t playing on ranges misses near you
Lobby music not playing
Leave match on spectator not working
Random crashes
Download process may trigger a reboot
Some antivirus softwares may flag the elevate.exe file
Servers are back up, please make sure to restart your game, AND launcher
@everyone Servers will be coming down for maintenance in 15 minutes. They will be back up at 10am PDT
Servers will be coming up shortly.
Servers are up
@everyone Servers will be coming down momentarily.
Testing has completed for this weekend. We will update you with the next test date this week ❤️🙏🏻👌🏻 ty for your hard work and testing @here
Spot test in currently in progress for the next 60-90 minutes. 100 player queue thresholds
Servers are coming down.
We are still working on the servers. I will update this evening for next testing phase. We may delay this next testing session in order to complete some major changes. I appreciate your patience and commitment to testing ❤️
@everyone NA Servers are now up for testing of 100 player squad queues. Left alt is push to talk. Make sure you restart your launchers before logging in ❤️
Servers will be coming down in 20 minutes.
Servers are down
Servers are up
@here Servers will be coming down for maintenance in 5 minutes. Will update in 2 hours
Servers will remain down for the rest of the day as we implement some fixes. Thank you Alpha 1 and Alpha 2 testers for your help last night and this morning. ❤️❤️🙏🏻🙏🏻
Servers will remain down today as we implement further fixes. ❤️
@here Test Servers are now live for the weekend. Solo queues only
@everyone Duos is now active on the test servers, make sure to change your queue to duos
@everyone Test Servers will be coming down momentarily for maintenance for the rest of the day. Thank you all very much! Your testing helps immensely. I am happy to report we saw a reduction with in-match crashes by 92%. Instillation process and patching issues will be addressed with this weeks fixes. Much ❤ and thank you
@everyone This weekend's testing will be Saturday 12pm-7pm PST and Sunday 10am-7pm PST. If you are an Alpha 1 or Alpha 2 backer, you have been sent an email for the new account registration already. Please make sure to check your registered emails. You will need to register a test account through our new account management systems for testing tomorrow. These test accounts for this weekend's test will be wiped afterwards. ❤
Currently working on fixing the registration page. Will update shortly
@everyone Registration page is backup for Alpha 1 and Alpha 2 backers
If you are still getting an error, try clearing your cache or using a private browser
Account verification is not necessary for this test ❤
Ok standby, another crash. Working on it ❤
@everyone Download instructions have been emailed for Alpha 1 and Alpha 2 backers. Please read the email carefully. Servers will be open in 45 minutes
You will not need to verify your email for testing this weekend. Just make sure to register, and you can use that account to login to the launcher at 1pm PST (40 min)
We are estimating a 2pm PST launch time. Apologize for the delay! We are currently waiting for an upload to be completed for the server in EU Central and US West. I will update you when the upload is complete (eta 1 hour)
18% remaining in the patch upload. Due to the delays we will extend testing times till 10pm PST
@everyone You may now begin downloading. Remember to follow the fresh install instructions in the email.
If you’re experiencing a download or connection issue you may relaunch the launcher now.
Only queue for squads
EU central servers are experiencing a bug saving your items from lobby to match.
We are aware of the login servers being down. We are working to bring it back up. Keep an eye on this channel. Will update as we reboot the login servers
Login server rebooted
Restart ur launchers
the download will show 0% for the first minute or so
This queue will be long, we disabled matchmaking for a moment while we update a server change. Stay queued and we will update when matchmaking goes back up
@here Restart and requeue for squads
You can restart and requeue
Relog and requeue for squads
@everyone We are going to be bringing down the servers now to work on the stability issues. We cannot tell you enough how much your help with testing is assisting our development ❤️ Your patience and dedication gives us much needed data. And helps us to improve our infrastructure. We will aim to be up tomorrow at 12pm PST.
@everyone Test Servers are up. Please queue for squads.
Known bug: if your game mode is greyed out try toggling regions, or restarting.
In about 1-2 hour we will bring down the servers to upload a new build/hotfixes. This will require a patch to the game client. I Will update you.
@here We are bringing down the servers now for 15-30 minutes of maintenance. There will be a small patch.
Servers will be coming up momentarily
@here Restart your launcher and queue on US West for Squads. There will be a small update. If your game mode selection is greyed out, toggle ur region, should fix.
EU server being maintenanced. Make sure to queue on us West, squad mode
Ok guys, we are going to bring down the servers for the rest of the day. We have some major data from today and yesterday thanks to you guys battling the server bugs. We will stabilize this and message you for spot testing during the week. We are close! Thank YOU ALL for helping us test! Intrepid loves you all ❤️🖖🏻🙏🏻
Glorious Testers, we will be spot testing this week on Tuesday, Wednesday, and Thursday at 4pm PST for 2 hour sessions as we implement changes to our backend. These tests will not require a new download, but some minor patching will be necessary. Your registered accounts from the weekend will work for this weeks testing. ❤
Servers up in roughly 15min
Standby. Patching error
Ok. Restart the launcher and let’s do this
Servers coming down! Thanks for popping into the testing, we gathered alot of data, next test will be tomorrow at 4pm PST
@here Test Servers are up! Please restart your launcher and queue for squads on US West ❤️👌🏻🙏🏻
Servers will remain up for another 45 min
Servers are coming down momentarily. Thank you everyone for your testing tonight! See you tomorrow night ❤️
Slight delay in testing by 60-90 minutes, uploading new client, will update shortly!
Upload 57% complete. Eta 30-45 min till test
17% remaining
Issue on the launcher/patcher. Addressing now
Tonight’s test will be delayed until tomorrow. Thanks everyone for your patience!
We are aiming for testing to being tomorrow at 2pm PST. This will be a client update and we will send emails out late tonight when the download is available through the patcher
Update for today's test. We are looking at a 4pm PST deployment. We are currently working on the new launcher for today's test. ❤
@everyone Alright my Glorious Testers, Newest installer and patcher is ready for download. You must do a clean wipe of all game files and old launcher, including the folders in %appdata% for the game and intrepid launcher. Once that is done, you must install this launcher https://intrepid-patch2.azureedge.net/intrepid-launcher/InstallIntrepidLauncher.exe and follow the prompted instructions. Instructions for a clean delete and install. Please follow these instructions carefully.
Step 1: Close game launcher
Step 2: Open your file explorer
Step 3: In the file explorer address bar, type %programfiles% then press enter and delete Intrepid Studios folder
Step 4: Next go to %appdata% and delete Intrepid Studios Launcher and intrepid-launcher folders
Step 5: Next go to %localappdata% and delete APOC folder
Step 6: Clean directory where you installed the game
you may now queue for squads on us west
We will be bringing down this testing session in 30 minutes, and work to get tomorrow's launcher/patcher in a good state. We hope to have matches up tomorrow for most of the day, and we will be inviting Beta 1 users by email tomorrow morning to the Sunday test session ❤
Test Servers are up, you may log in and queue. If you were experiencing an issue with the installer/launcher yesterday you may go to this link, download and install https://intrepid-patch2.azureedge.net/intrepid-launcher/InstallIntrepidLauncher.exe. You will not need to delete anything for this process. If you connected and played fine yesterday you do not need to reinstall or download the new launcher.
@everyone ^
Servers will be coming down for the night in 20 minutes. Thank you everyone ❤️
@everyone Testing is now open for Alpha and Beta users in Apocalypse.
@everyone If you are having an access denied error for Easy Anti Cheat, please close your launcher and delete EasyAntiCheat_x64.dll and EasyAntiCheat_x86.dll from your game directory listed in the error message. Then relaunch your launcher and update.
Known issue with left mouse button getting in a bad state after lunging. Hotfix in 20 min
@everyone A patch has been deployed to fix the left mouse button issue. Please restart your client and patcher.
Legendary path is bugged in this build
Servers will be coming down for the night. Ty everyone ❤️
Today's testing period has been changed to 5pm PST - 10pm PST. ❤
15 min more, servers spooling up
Alright. Slight desync with the latest server changes. Updating now... eta another 15 min. Sorry for the delay!! 🐘
@everyone Testers can now patch and login to lobby. Game servers will be rdy in a few min
@everyone Remember, if you’re having trouble with testing and your patcher version is anything but 1.0.85 , please download and run the latest installer. It will update your patcher. https://intrepid-patch2.azureedge.net/intrepid-launcher/InstallIntrepidLauncher.exe
Queue issues. Addressing now
@here We are implementing a fix. If you are in a session we are bringing them down momentarily. Eta for this hotfix is 5-10min
Still addressing game server initialization issue. Standby ❤️
@here ok queue up
if you’re experiencing the connecting bug when you first load lobby or the ??? Name bug. Standby we are deploying hotfix
We are currently inspecting the connecting issue and patcher decoder issue
Alright we are going to bring down the test and address the issues we saw tonight. Will update you before tomorrow’s test. Thank you everyone. Appreciate your patience and assistance ❤️
Today's test will begin at 6pm PST now, we are still addressing issues with the patcher/launcher. If it is sooner, I will update you here.
@here You may now login and patch. Game servers are spooling up
Large patch tonight
Deploying hotfix for winning kill crash
FPS for this build might not be optimal because we are currently testing new optimizations. However, settings have been adjusted for new low spec settings.
Servers will stay up for the next 10 hours
@here Servers will be coming down in 20 minutes. Next testing period will be in roughly 4-5 hours. We will be sending out 25k invites for this afternoons testing
@here You may now login and patch.
We are going to bring down testing for the night to address issues in the launcher/patcher. For context, this launcher includes features that support Alpha One deployment as well, and those features are requiring a bit more testing/bug fixing. I apologize for the bugs we are working on them ❤️🖖🏻🙏🏻 We will update you with testing times for tomorrow
@everyone Test Servers are up. You may experience some long periods of updating in the percentages of the launcher update progress. Please check #apocalypse_test_help_faq channel for info on troubleshooting.
Hot fix coming up for server kicks, eta 10
@everyone Servers will remain up through the evening and into tomorrow morning. Pacific time. Please refer to the #apocalypse_test_help_faq if you are experiencing any issues with the launcher/patcher. You may queue for any game mode and in any region. Have fun! We will be watching 👀👁👀
@everyone We will be taking the Test servers down momentarily for roughly 1 hour to push a new patch
Standby addressing bug in new build
@everyone The new launcher/Patcher and client is now available for download. Please make sure you have patched to version 1.0.106 and you may now queue for squads on US West servers
K ty everyone, servers will be coming back up in roughly 8 hours. ❤ You may still download and patch if you have not already.
We are working to deploy a new test in the next 2-3 hours. Will update shortly
@everyone Glorious Apocalypse Alpha Testers, before we go live tonight with the open beta testing, The latest patch is available and ready for download now. You can now patch and queue.
Known issues: Cannot buy embers and Armory cannot equip, will be fixed in a few hours.
This build does contain balance changes that I made this week to spawn rates, damage and cooldowns/buff and debuff durations
For clarity, the above testing post is in regards to stress testers only. When the game goes live tonight you will receive emails ❤️
@everyone Servers are coming down shortly in preparation for open beta launch at 7:30pm PST
Update: 1 hour delay potentially. Will post when site and download is live
Small hiccup with the launcher. 30 min more roughly. You guys are troopers ❤️ sry for the delay!!!
@everyone Servers are up for login and queueing. We will be testing queues on the Eastern Server cluster
You may launch and queue
@everyone Matchmaking Server is rebooting. Standby
Brought it down again, implementing a hot fix
@everyone We are restarting matchmaking servers (eta 10 min). If you are stuck in queue, re queue or restart the client.
Servers are up
@everyone The servers will be coming down for approximately 15-20 minutes.
@everyone Servers are back up❤️
@everyone Currently implementing a fix for Squad and Duo queue's. Currently Solo matchmaking is working, you may queue for that and we will have downtime this afternoon to deploy the fix for the other game modes ❤
@everyone Servers have been brought down for maintenance. Expected downtime 2 hours
@everyone Servers are back up! Please restart your launcher and update!
Squad and Duos are currently still experiencing an issue, we are working on it. Solo queues are working at the moment. @everyone
We are currently testing squad functionality. Solos and duo queuing will for the moment place you in squads
@everyone Testers, Solo matchmaking is now available again. 🏹 We are still testing squad and duos. Also if you are having password recovery problems with the website, submit a support ticket with “password” as the ticket title and our CS will get to you as soon as possible ❤️
This channel provides important server status updates and support assistance information
Follow our support channel for more details about our operations: https://twitter.com/AoCSupport
Have a question about the game? Need help with a technical issue? Check out our updated Support page to find the answers you're looking for: https://ashesofcreation.zendesk.com/hc/en-us
Our #AoCApocalypse Open Beta servers are currently down for maintenance. We'll let you know when they are back up for testing.
We are also experiencing an increase in CS Tickets, so our response rate is currently delayed. We appreciate your patience during this time.
We're currently looking into the below issue with the login website page. Thank you for your patience. https://t.co/ASb0BEPazI
This issue is now resolved. You can login!
Thank you for your patience. https://t.co/0vAQspPcTz https://t.co/1sz63ZOVWo
RT @MediaAoC: Our next Ashes of Creation Apocalypse Open Beta test will be from Thursday, Jan 24 at 10AM Pacific/6PM UTC to Jan 27 at 10PM…
Hey Ashes of Creation Community!
Thank you to those of you who put in tickets regarding your Referral Amounts! We've figured out the issue on our end and no longer need you to submit tickets.
I've updated the Known Issues in regards to this problem! Yay data!
❤ all of us at Intrepid! https://ashesofcreation.com/blog/open-beta-2-for-ashes-of-creation-apocalypse
Our second Open Beta test of the year for Ashes of Creation Apocalypse will be live from Thursday, January 24, 2019 at 10:00 a.m. Pacific/6:00 p.m. UTC until Sunday, January 27, 2019 at 10:00 p.m. Pacific/6:00 a.m. UTC.
Hey there!
Only going to announce this to Discord, but you can now patch the game in advance!
Note: You will get this error, but everything is okay. In human speak it means, "The servers are not up yet." 😉
Thank you to all who reported issues regarding launching the game while running Windows 8.1 - our team is working on a hotfix for this now so you can join us for this weekend's Open Beta!
We just released a hotfix to address earlier compatibility issues with Windows 8.1 - if this was affecting you, please restart your Launcher and grab the latest patch.
This applies to Intrepid Launcher users. If you're using Gamecenter, please check https://twitter.com/OfficialAoCEU for updates.
If you are currently stuck in an EU queue, please restart your game client and select to queue for ONLY EU Central. Thank you for your patience while we test this out! https://twitter.com/AoCSupport/status/1088897011682705408
Hi folks - we're working to restart EU servers now to get you back in for more testing. In the meantime, please join us back on the US servers for Solos and Squads. We'll post an update when we're ready for more EU testing!
https://twitter.com/AoCSupport/status/1088903381043666944
We're allowing you to update your patch prior to the Stress Test, so you should be able to patch now.
We can't wait to have you help us test! https://twitter.com/AoCSupport/status/1093580111797018624
We may be dropping and bringing up the server in-between each incremental increase, so please keep queuing. Thanks in advance! https://twitter.com/AoCSupport/status/1093619284771856385
Standby restarting the login servers for the connection issues.
We have a server crash fix incoming. The ETA is 10-20 minutes, and then we'll be testing ~200 player queue again.
We just pushed a server hotfix. There is also a client hotfix, but you must close your game client and launcher to get the new patch. https://twitter.com/AoCSupport/status/1093641057420673025
@everyone Try to land near the castle. Want to test hotspots and player density.
@everyone We are going to kick everyone, and requeue. #realdevelopment #hardcoreparkourtesting
@everyone Thank you everyone, turning matches down to 100 players. We collected GREAT data. Servers will remain up for another 2 hours roughly. Good job! ❤️
Servers are now down. Thanks everyone!
@everyone Account Services will have downtime on February 21, 2019 starting at 11AM Pacific in order to do our final migration to AWS. Estimated downtime is 6 hours. We’ll notify everyone when everything is back in order, and a new Intrepid Launcher will be available at a later date. https://twitter.com/AoCSupport/status/1098394668310691840
@everyone Glorious Ashes of Creation community! Downtime for our final AWS migration has begun. Account Services will not be available during this time - you will not be able to log in. The estimated downtime is 6 hours. We’ll notify everyone when it's accessible again. https://twitter.com/AoCSupport/status/1098658691606331392
@everyone Glorious Ashes of Creation community! Our Account Services are now available, and our new Intrepid Launcher will be accessible at a later date. Thank you for your patience during this time.
Also, we are going to extend the January Cosmetics until 10am Pacific on Feb 22, 2019. https://twitter.com/AoCSupport/status/1098726017840103424
@everyone We are experiencing a temporary outage on account services, so some users may not be able to log into their accounts at this time. We'll keep you updated on the status, and appreciate your patience as we work to resolve this! https://twitter.com/AoCSupport/status/1111005900439994369
@everyone The earlier outage with account services has been addressed, and website logins are available again. We will continue to monitor the situation for any additional issues - thank you to all who reported this! https://twitter.com/AoCSupport/status/1111051122922401796
Glorious forum users - your Kickstarter and Summer backer Badges are now live! If you don't see them on your profile right away, you may need to relog and refresh. Thank you for all your support, and happy posting!
https://twitter.com/AoCSupport/status/1116793566766854144
@everyone Account Services will have downtime today (May 13, 2019) starting at 1 PM Pacific in order to make adjustments to our infrastructure and key consumption features. The estimated downtime is 3 hours. We’ll notify everyone when services are available again. https://twitter.com/AoCSupport/status/1127980883124736001
Glorious Ashes of Creation community! Downtime for our Account Services has begun - you will not be able to log into the website. The estimated downtime is 3 hours. We’ll notify everyone when it's accessible again. https://twitter.com/AoCSupport/status/1128027221375975424
Glorious Ashes of Creation community! Our Account Services are now available.
Kickstarter codes can now be redeemed through your Profile Page. https://twitter.com/AoCSupport/status/1128061704716242945
Glorious Ashes Community! @everyone
Our platform team has been hard at work on new features, architecture, system optimization, and more! In order to accommodate for these changes, we’ll have downtime on Monday, August 5, 2019 from 9AM PDT to 9PM PDT. During this time, users will be unable to log into the website and forums.
For more information, please read our article with all the details! https://ashesofcreation.com/news/2019-08-02-account-services-update-and-downtime-on-august-5
Reminder! Account Services will have downtime today (Aug 5, 2019) starting at 9 AM PDT. The estimated downtime is 12 hours. We’ll notify everyone when services are available again.
For more information about the changes: https://ashesofcreation.com/news/2019-08-02-account-services-update-and-downtime-on-august-5
https://twitter.com/AoCSupport/status/1158392301535674369?s=19
@everyone Glorious Ashes of Creation community! Downtime for our Account Services has begun - you will not be able to log into the website or forums. The estimated downtime is 12 hours. We’ll notify everyone when it's finished.
For information on the update: https://ashesofcreation.com/news/2019-08-02-account-services-update-and-downtime-on-august-5
https://twitter.com/AoCSupport/status/1158407809492381698?s=19
@everyone Our Account Services are available! You can now log into the website and forums. Forum name changes and referral codes are available as well!
For more information on the new features, architecture, & system optimization, check out the article: https://ashesofcreation.com/news/2019-08-02-account-services-update-and-downtime-on-august-5
Glorious Ashes Community!
The pre-download for Ashes of Creation Apocalypse has been delayed for several hours. We'll notify everyone when the pre-download is available again. Thank you for your patience. https://twitter.com/AoCSupport/status/1163557611444133889
Glorious Ashes Community! We are investigating the current Steam download issue. In the meantime, you can download Ashes of Creation Apocalypse via our website. https://ashesofcreation.com/apocalypse
We'll let you know when this issue is resolved. Thank you for your patience. https://twitter.com/AoCSupport/status/1163647492426125313
[AoCApocalypse] Servers are now available! Solo queuing mode is active, and we'll be swapping between Solo and Squads throughout the day.
For server status information, we have also created a Status page. https://status.ashesofcreation.com/
--
Share https://twitter.com/AoCSupport/status/1163875101038829569
[AoCApocalypse] Our team is currently looking into the issue where some users are experiencing match connection issues. We'll notify you all when this is resolved. Thank you for your patience. https://twitter.com/AoCSupport/status/1163876750775840768
[AoCApocalypse] Our team has found the solution that was causing some users to experience match connection issues, and we will be implementing a fix in 15 minutes. No downtime is required. We'll notify you all when this change has been made. Thank you for your patience. https://twitter.com/AoCSupport/status/1163879460564639745
[AoCApocalypse] The connection to match issue has been resolved, and we are now looking into the freezing in-match that users are experiencing. Thank you for your patience and helping us test today! 🙂 https://twitter.com/AoCSupport/status/1163892060757250053 @everyone
[AoCApocalypse] Singapore Servers have been brought down for maintenance. This maintenance is estimated to take 4 hours. We'll notify everyone when they are brought back up. https://status.ashesofcreation.com @everyone
[AoCApocalypse] We have a new build ready for everyone that resolves the client freeze and server crash issues. Login servers will be affected for the next 20 minutes. Once completed, all users will need to restart their clients and login to receive the changes. @everyone https://twitter.com/AoCSupport/status/1163998067202281472
[AoCApocalypse] Login servers are back up! Please restart your clients and log back in. Thanks again to everyone who has been helping us test! We really appreciate it. @everyone https://twitter.com/AoCSupport/status/1164000615162236928
@here Glorious Testers, Gamecenter patcher will be updated in roughly 10-15 minutes. ❤
[AoCApocalypse] The Singapore Servers are now up. Enjoy! https://status.ashesofcreation.com/ @everyone https://twitter.com/AoCSupport/status/1164010331552698368
[Gamecenter] Login servers are back up! Please restart your clients and log back in. @here
@here We will be pushing the match sizes for the final 30 minutes of the beta tonight. Queue for US East Solos to join up ❤
[AoCApocalypse] All servers are now down as the August 20, 2019 11AM-11PM PDT play test has concluded. https://status.ashesofcreation.com/
The Order of the Luminous Levin cosmetics are now available.
We'll also be keeping the Groves of Slumbering Shade cosmetics up for one more day - until 11AM PDT on September 5, 2019. https://twitter.com/AoCSupport/status/1169315321779388416
[AoCApocalypse] Greetings adventurers - our top mages are currently working to get the divine gateways open for you! We'll keep you updated on our server unlock time, current ETA: 2 hours.
Thank you all for your patience as we head into Early Access!
https://twitter.com/AoCApocalypse/status/1176574042763120641
The large in-game Map display is currently not available. Will be fixed in next update
We are aware of launcher issues with the My.com client and are working with them to implement a fix ❤️
Looking into latency issues! Will update ❤
Glorious players, EU servers are undergoing Maintenance for an estimated 4 hours. EU players may queue on US East during the maintenance. ❤
[Apocalypse] A new patch will be released in 15 minutes. There is no downtime required, but you will need to restart your client to grab the latest update.
This patch includes fixes for crashes that some users may have been experiencing.
@everyone Patch has been deployed, you should now relog and patch your client ❤
[AoCApocalypse] We are currently investigating latency issues that some players are experiencing - thank you to all who have reported this issue so far!
As we work to resolve this issue, stay tuned on when other regional servers and Duos/Squads will unlock!
[AoCApocalypse] A new hotfix will be released in 5 minutes. There will be no downtime, but you'll need to restart your game client to get it.
This hotfix addresses the latency issues that players were seeing earlier - thanks for your patience as we worked to resolve this!
[@AoCApocalypse] A new hotfix will be released in 5 minutes. There will be no downtime, but you'll need to restart your game client to get it.
This hotfix addresses the latency issues that players were seeing earlier - thanks for your patience as we worked to resolve this!
@everyone New patch uploaded, fixes map bug. ❤
@everyone We are aware of some patching issues with the Intrepid launcher and are investigating. Steam launcher and client are available in the meantime. Will update with news when fix is implemented ❤
A fix has been implemented and the Intrepid Patcher should no longer be experiencing the patching issue ❤
We are investigating the server lag. We are working on a fix and will update you when we have a patch rdy.
Update on squads/duos - We are working to fix a map and party bug, and working to fix the server stability. Once that patch is ready we will deploy the update and open squads. No eta yet on that, but will update you as soon as we have more info ❤️🙏💪
@everyone Glorious EU players, a fix for the login issues through gamecenter and EU steam has been deployed. You should now be able to login and queue for matchmaking. Additionally we will be bringing up EU servers shortly and monitoring stability throughout the day, you will see match sizes increase incrementally throughout the day on the EU servers. ❤
@everyone Glorious players, we have pushed an update to the game servers, that should fix the lag issues being experienced by players. The rubber banding should no longer be occurring. Additionally, we will be running intermittent testing on EU servers during the evening, this should not affect queueing for matchmaking. ❤
@everyone We have updated a patch to the servers, please make sure to restart your client if you cannot enter a queue ❤
[AoCApocalypse] We are currently investigating the EU login issue. We'll notify you all once we've found a resolution. Thank you for all of the report details, and your patience during this time. https://twitter.com/AoCSupport/status/1177751592856162305
@everyone Glorious Players, Duo modes are now operational for queue! ❤ We are still investigating the login errors for EU Steam, in the meantime you may login with either the Intrepid launcher or Gamecenter client. Will update you once a fix has been deployed.
We are aware of the login issues and are investigating. Standby
[@AoCApocalypse] Glorious players - we will be updating both the server and game client over the next 1 hour to improve server stability, various crash bugs and login errors. You will receive in-game messaging instructing you to restart your client when the update is compl...
@everyone Attention Glorious Players, the Login servers will be coming down momentarily. Expected downtime is 15 min.
[@AoCApocalypse] All servers are currently offline as we work to deploy an update - estimated time of completion is 2:15PM PDT (20 minutes from now). Thank you for your patience as we work to release fixes!
[@AoCApocalypse] Glorious Ashes community - the latest update has been deployed and maintenance has now ended, so grab the latest fixes and drop in!
@everyone Latest patch has addressed the following issues and updates:
- Server rubber banding
- In-game Map bug
- End game crash bug
- Several FPS performance updates
- Update to Compendium to now show this weekends Lvl 7 MMO Mount Skin Reward
- Backend Optimizations
Servers are live with Squad and Solo modes up and running ❤
[@AoCApocalypse] Glorious adventurers - thank you for your patience as we worked to resolve login issues that affected some players in the EU who were using the Steam client. Please be sure to grab the latest update so you can launch and play Apocalypse via Steam now!
Glorious players, squads matchmaking will be coming down momentarily for maintenance. Solo queues are available ❤️
@everyone Squads is now back up ❤️
[@AoCApocalypse] Glorious players! Servers will be coming down at 11AM PDT for a quick Hot Fix. Estimated downtime is 15 minutes.
We'll provide Patch Notes for the changes when we are back up! Thank you for patience.
@everyone
[@AoCApocalypse] Glorious players! Servers are now up after our short Hot Fix.
The following changes were made: https://ashesofcreation.com/news/2019-10-01-october-1-hot-fix
Twitter https://twitter.com/AoCSupport/status/1179099011942240256
[@AoCApocalypse] Glorious players! Duos are currently down for maintenance.
Squads and Solos are currently available. Enjoy! https://twitter.com/AoCSupport/status/1179143495224721408
@everyone Matchmaking Servers have been restarted, you may now queue again for solo's and squads ❤
Squads matchmaking will be coming down momentarily for maintenance expected downtime is 4 hours. Solo matchmaking is still available.
@everyone Glorious players, squads are now available again for matchmaking
@everyone Glorious Players!
The servers will be coming down in 30 minutes for a quick update.
The estimated downtime is 20 minutes. We'll keep you notified. Thanks for your patience.
https://twitter.com/AoCSupport/status/1179448366666633216
@everyone
[@AoCApocalypse] Glorious Players! The servers are back up.
You can now hop into Squads and Solos! Have fun! https://twitter.com/AoCSupport/status/1179458964842405889
Glorious players, we believe we have solved the rubber banding issues many have been seeing in matches! If you experience any moving forward could you please video it and let me know ❤
We are still working on the various friends/party issues and hope to have a fix up soon
@everyone glorious players, squad matchmaking will be coming down for maintenance. But Solo queues will remain available. ❤️ 👍
@everyone Squad and solo matchmaking is now available to queue ❤
@everyone [@AoCApocalypse] Glorious Players! The servers will be coming down in 30 minutes for a quick update at 6AM PDT.
The estimated downtime is 20 minutes. We'll keep you notified. Thank you for your patience. https://twitter.com/AoCSupport/status/1180099128027533313
[@AoCApocalypse] Glorious Players! The servers are now down for the scheduled update at 6AM PDT.
The estimated downtime is 20 minutes. We'll keep you notified. Thank you again for your patience. https://twitter.com/AoCSupport/status/1180105696173363200
@everyone
[@AoCApocalypse] Glorious players! Servers are now up after our short Hot Fix.
The following changes were made: https://ashesofcreation.com/news/october-4-hot-fix
@everyone We are aware of the white screening during the portal transition and will be deploying a fix shortly.
[@AoCApocalypse] We are currently disabling Squads as we work to resolve a white screen issue that is impacting some players during portal transition. We'll keep you updated as we work to deploy a fix - thank you for your patience!
[@AoCApocalypse] In approximately 5 minutes, a new patch will be available for download that includes fixes for earlier white screen issues in Squads and the Armor of the Autumn Knight.
Squads will also be re-enabled, so please restart your game client to grab the latest!
Squad Matchmaking will be coming down for maintenance shortly. Solo Matchmaking will still be available. Test YOUR METTLE in solo matchmaking, no teaming though or else
❤
@everyone Glorious players, DUOS matchmaking is now available! Queue up for Solo or Duos and enjoy! ❤
[@AoCApocalypse] Glorious players - Duos matchmaking is now available!
Grab your gryphon, drop into Solos or Duos, and enjoy!
@everyone Duos matchmaking will be coming down for maintenance. Solo matchmaking is available 💪
[@AoCApocalypse] Glorious Players! The servers will be coming down at approximately 5:15 PM Pacific.
The estimated downtime is 20 minutes. We'll keep you notified. Thank you for your patience.
[@AoCApocalypse] Glorious Players! Downtime has been postponed.
We'll let you know when the updates will occur at a future time. We appreciate your patience.
[@AoCApocalypse] Glorious Players! The servers will be coming down at 8:40 PM PDT for a Game Update.
The estimated downtime is 20 minutes. We'll keep you notified. Thank you for your patience.
[@AoCApocalypse] Glorious Players! The servers are now down for the scheduled Game Update.
The estimated downtime is 20 minutes. We'll have patch notes and MORE information once we're back up. Stay tuned! ;)
Forest of Erinthia, a NEW map, is NOW AVAILABLE! Discover the enchanted woods of the great Pyrian forest.
Read on for more information on the game update: https://t.co/Dkmzz0sNVm
@everyone Glorious Players, Squads matchmaking will be coming online at 10:00AM PDT. (In approximately 40 minutes)
Slight issue with enabling squads, standby xD
ok, squads are fixed and up for matchmaking along with solos! You may need to restart to see the game mode ❤ @everyone
Squads are coming down for maintenance to fix an issue. Will update you when they will be available again. ❤
[@AoCApocalypse] Servers will be coming offline in approximately 30 minutes for a quick update to address the white screen issue in multiplayer matches.
The downtime is expected to take approximately 15 minutes, and Squads will be re-opening once the update is complete!
@everyone Matchmaking is back up for squads and solos!
@everyone Se are investigating the launcher issues and will update shortly. ❤️
[@AoCApocalypse] A new patch for the Intrepid launcher is now available from our website that resolves earlier EAC issues some players saw.
If you continue to experience issues while patching or installing, please open a support ticket directly here: https://t.co/dZJ7qEVe...
Squads matchmaking will be coming down for maintenance. Solo matchmaking is available
Servers will be coming down for maintenance at 2PM PDT today (in approximately 3 1/2 hours) to release a new hotfix. The estimated downtime is 30 minutes, and patch notes will be provided once the maintenance ends. @everyone
[AoCApocalypse] Glorious Players! The servers are now down for the scheduled hot fix.
The estimated downtime is 30 minutes. We'll have patch notes and duos up once the servers return. Stay tuned! 😄 https://twitter.com/AoCSupport/status/1187474510183682049
@everyone
Glorious players - servers are now up after our brief hot fix! Duos are now enabled, and the following changes have been made: https://ashesofcreation.com/news/october-24-hot-fix
@everyone Solo queues are now available. ❤️
Hello glorious players, we have planned maintenance across all supported https://t.co/MS2mtjPhIi games. The Gamecenter and the connection to the server using a https://t.co/Q5paq3wUlJ ID will be unavailable between December 4th 03:00 CET and December 4th at 11:00 CET.
The Bounties of the Verdant Keeper cosmetics will be extended until December 11, 2019 at 11:00 AM PST. https://t.co/FlwT4b8Zj7
[AoCApocalypse] Servers will be offline for a brief hotfix at 11AM PST today (in approximately 1 hour). The estimated downtime is 15 minutes, and patch notes will be provided once the maintenance ends. @everyone
[AoCApocalypse] Glorious players! Servers are now offline for a scheduled hotfix.
The estimated downtime is 15 minutes - stay tuned for patch notes once the servers are back online.
[AoCApocalypse] Servers are now up after our brief hotfix! Check out the latest changes as you dive back into battle: https://ashesofcreation.com/news/2019-12-16-december-hot-fix @everyone
[Intrepid] We are currently working to resolve an issue that is causing some users to be unable to purchase pre-order packages and add ons. Due to this, we will most likely extend the Rime and Regal cosmetics. We'll notify you with further details when it's been resolved.
[Intrepid] The earlier reported store issue has now been resolved - thank you for your patience!
[Intrepid] The cosmetic items swap over is still on schedule for this Wednesday, January 8th at 11am Pacific. Keep an eye on @AshesofCreation on Twitter for news on this month's items, and get the Rime and Regal set while you still can! https://ashesofcreation.com/news/2019-12-06-rime-and-regal
[Intrepid] In light of recent global events due to COVID-19 and its economic impacts, we will not be introducing new cosmetics into the Intrepid Shop for the next several months. The Dark Allegiances cosmetic items will remain available in the shop until June 3, 2020 at 11:00 a.m. Pacific.
Sending good thoughts from our family to yours in these unprecedented times - thank you for your continued support for Ashes of Creation! https://ashesofcreation.zendesk.com/hc/en-us/articles/360045931153
[Intrepid] We are currently working to resolve an issue that is causing some users to be unable to log into the website. We will notify you with further details when it's been resolved. https://twitter.com/AoCSupport/status/1246111100820525056
[Intrepid] Website login issues should now be resolved, thank you everyone for your patience! https://twitter.com/AoCSupport/status/1246138978299936769
[Intrepid] As the world continues to face the challenges of COVID-19, the Dark Allegiances cosmetic items will remain in the shop for the foreseeable future. We'll provide advance notice before the next set is introduced.
Please stay safe everyone! ❤ https://ashesofcreation.zendesk.com/hc/en-us/articles/360045931153
[Intrepid] Our team is currently working to update the Might of the Murk items in the Intrepid shop - we appreciate your patience, and we'll share more details once we have an update! https://twitter.com/AoCSupport/status/1283482827846295552
[Intrepid] The Might of the Murk items and packages are now available in the Intrepid shop! (🐢 our apologies - the Timeless Terrapin got sidetracked for snacks in the bog!) https://twitter.com/AoCSupport/status/1283538678334337024
[Intrepid] Glorious community - all your answers to our new Dev Discussion and poll have caught our forums on fire! 🔥🔥🔥 We're working to ensure you can log in now, and appreciate your patience in the meantime! https://twitter.com/AoCSupport/status/1288185366860767330
[Intrepid] 🛠 An update for our glorious community - we're continuing to investigate a fix for the forums so that you can log in and share your thoughts! Thank you all for your patience ❤ https://twitter.com/AoCSupport/status/1288531012952174592
[Intrepid] Glorious community - The forum login issues should now be resolved, thank you for your patience. 🎉 https://twitter.com/AoCSupport/status/1288571983542677504
[Intrepid] Account services will be going down for a quick 10 minute maintenance at 12PM PDT. This may affect your ability to make purchases or log into your account - we appreciate your patience! https://twitter.com/AoCSupport/status/1306303160697458688
[Intrepid] Account services are now down for maintenance, we'll update you all once it's been completed. https://twitter.com/AoCSupport/status/1306307024213422081
[Intrepid] Account services are back online, thanks for your patience! https://twitter.com/AoCSupport/status/1306308779240292359
[Intrepid] Due to the holiday this week, our Support Ticket response time may be delayed. We appreciate your patience during this time. https://twitter.com/AoCSupport/status/1331780787637653505
[Forums] Glorious Ashes of Creation Community - Our forums are currently encountering some downtime.
Vanilla is working on a solution and we'll keep you all updated! Thank you for your patience. https://twitter.com/AoCSupport/status/1363932404692389889
[Forums] The forums issue appears to be resolved, and we'll continue monitoring for any further interruptions.
Again, thank you all for your patience during this time. Have fun posting! 🧡 https://twitter.com/AoCSupport/status/1363942818188828676
[Website] Glorious Ashes of Creation Community - https://ashesofcreation.com website will be down for maintenance. We are sorry for the inconvenience and we'll notify you all when it's back up and running! https://twitter.com/AoCSupport/status/1365342899341205505
[Website] The https://ashesofcreation.com/ website is now back online. Thank you for your patience.
Also, new web design, who dis? 😜💕 https://twitter.com/AoCSupport/status/1365362740550725633
[Website] Some folks may experience issues with our Referral System. We are aware of the problem and working towards a solution. ETA for the fix is Monday, March 1, 2021.
We'll notify you all when the issue is resolved. Thank you for your patience. https://twitter.com/AoCSupport/status/1365409595930288128
[Website] Surprise! We were able to fix the Referral System issue today.
We will continue monitoring the new site changes, and if you encounter any further issues, please let us know. https://twitter.com/AoCSupport/status/1365435830186086402
[Website]Heads up!
The From the Undergrowth cosmetic set will swap over one hour earlier. 10AM Pacific on April 7th, 2021. https://twitter.com/AoCSupport/status/1379489027208974337
[Website] The Ashes of Creation website will be down for scheduled maintenance on Friday, April 23rd, 2021 at 6:00 a.m. Pacific.
Estimated downtime is 7 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1385253342771879943
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 7 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1385579413618577415
[Website] Glorious Ashes of Creation Community - The Ashes of Creation scheduled website maintenance has been completed!
We hope you enjoy the new shop and account page changes. Once again, we thank you for your patience. 🧡 https://twitter.com/AoCSupport/status/1385663632881512448
[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, May 5th, 2021 at 11:00 a.m. Pacific.
Estimated downtime is 1 hour. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1389985573427834880
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 1 hour. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1390003829412749319
[Website] Glorious Ashes of Creation Community - The Ashes of Creation scheduled website maintenance has been completed!
We hope you enjoy the new Alpha One pre-order pack! Thank you for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1390019466788888577
!a1faq
For more details on the Adventurer Pack and access to Alpha One testing, please check out our FAQ at the bottom of this article: https://ashesofcreation.com/news/2021-05-04-brine-and-bounties
!a1info
If you own a Kickstarter, Summer, or Pre-Order Pack which has Alpha One access, please visit the Alpha One Preview Testing section of the forums to connect your Discord account and for further test information.
-
Make sure that you log out of and back into the forums and hard refresh (Ctrl+F5): https://forums.ashesofcreation.com/
-
Check to see that your forum profile has Alpha One listed next to your Roles here: https://forums.ashesofcreation.com/profile
-
Visit the Alpha One Preview Testing category here: https://forums.ashesofcreation.com/categories/alpha-one-preview-testing
-
Follow the instructions in the orange banner at the top to connect your Discord and Intrepid accounts
🚨🚩Reminder <@&836744334133035008> testers - This weekend's Alpha One Preview Spot Test is under NDA - that means NO streaming, recording, and screenshotting outside of our private NDA channels for reporting issues: https://forums.ashesofcreation.com/categories/alpha-one-preview-testing
Happy bug hunting!🐛 https://twitter.com/AoCSupport/status/1393248479938416642
🚨🚩<@&836744334133035008> testers
The verbal NDA for Alpha One has been lifted. The visual NDA still applies, so DO NOT share screenshots or videos outside of our private NDA channels for reporting issues: https://forums.ashesofcreation.com/categories/alpha-one-preview-testing
Join our public feedback thread: https://forums.ashesofcreation.com/discussion/49511/for-the-devs/p1
Tweet: https://twitter.com/AoCSupport/status/1394406403008172032
[Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, May 25th, 2021 at 7:00 a.m. Pacific.
Estimated downtime is 7 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1396839655090257930
[Website] The Ashes of Creation scheduled website maintenance has been postponed.
This means there will no longer be downtime for the shop and account login page on May 25, 2021.
We'll notify you when the website maintenance has been rescheduled. Thank you for your patience. 🧡 https://twitter.com/AoCSupport/status/1397049427030732801
[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, May 27th, 2021 at 6:00 a.m. Pacific.
Estimated downtime is 7 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1397632527817273345
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 7 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1397901527155544068
[Website] The Ashes of Creation scheduled website maintenance has been completed! 🙌
We have added Stripe as the default payment option, and you can still use Xsolla if you prefer. Thank you for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1397944395979116544
[Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, June 10, 2021 at 2:00 a.m. Pacific.
Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1402760567924744194
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1402913770297434119
[Website] The Ashes of Creation scheduled website maintenance has been completed! 🎉
🐛 Many bugs were squashed during the maintenance! Thank you again for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1402938674187169793
[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, June 16, 2021 at 8:00 a.m. Pacific.
Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1404926192990310401
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1405179023630561285
[Website] The Ashes of Creation scheduled website maintenance has been completed! 
🐛 Many bugs were squashed during the maintenance! Thank you again for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1405194371406852101
[Support] We’ve updated our Account Policy Actions.
For more information: https://ashesofcreation.com/news/2021-07-05-update-to-account-policy-actions
[Website] The Ashes of Creation migration website will be down for scheduled maintenance on Monday, July 12, 2021 at 11:00 a.m. Pacific.
Estimated downtime is 1 hour. During this time, only users who need to migrate will be unable to login. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1414641372087287809
[Website] The Ashes of Creation migration scheduled website maintenance has been completed!
This maintenance resolved the password reset issue legacy users were encountering during migration! Thank you again for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1414649026121637909
🔔 We have updated our Alpha One Playtest Schedule! 🔔
It is now scheduled to end on Sunday, August 15, 2021 at 6:00 p.m. Pacific. https://support.ashesofcreation.com/hc/en-us/articles/360016315013-What-are-the-Alpha-Beta-Release-dates-
Twitter: https://twitter.com/AoCSupport/status/1424022589438111746
[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, August 11, 2021 at 6:00 a.m. Pacific.
Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1425141151800123408?s=19
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1425442260900933637?s=19
[Website] The Ashes of Creation scheduled website maintenance has been completed! 🧡
We've added PayPal as another payment processor option due to high request! Thank you again for your patience, and please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1425541992168099843?s=19
[Website] The Ashes of Creation website will be down for scheduled maintenance on Wednesday, September 8, 2021 at 7:00 a.m. Pacific.
Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1435303022821662721
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 2 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1435604377352372235
[Website] The Ashes of Creation scheduled website maintenance has been completed! 🧡
🐛 This should resolve a few purchasing bugs users were encountering. Thank you again for your patience, and please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1435631782787833862
[Website] The Intrepid Studios careers page will be down for scheduled maintenance on Thursday, September 9 at 4PM Pacific.
The estimated downtime is 15 minutes, and we'll notify you when the maintenance has been completed.
https://twitter.com/AoCSupport/status/1436068518081056769
[Website] The Intrepid Studios careers page maintenance has been completed! Thank you for your patience, and please let us know if you experience any further issues.
https://twitter.com/AoCSupport/status/1436105942983184388
@everyone Greetings, glorious community - next week we will be implementing some new features and updating some channels here on Discord!
On Monday, November 22, we will be enabling membership screening on the server. This will have no impact on existing members, but any new members will need to review and agree to the rules before they can chat!
We will also be implementing new roles that you can select to manage which language channels you see and which notifications you receive. Keep an eye out for how to make these selections in our new #read-me-first channel, which will be available on Monday, November 22!
Update: Our Discord changes are now scheduled to go live on Monday, November 22. You may notice over the next few days that you receive new roles for 📢 News, English, French, German, and Russian - these are to make sure your experience is unchanged when the channel updates occur. You will be able to add and remove these roles to update your preferences when the new #read-me-first channel goes live on Monday, November 22!
Greetings, glorious friends! Our Discord updates will be rolling out over the next few hours, so you may see roles, permissions, channels, and names update throughout the day. We'll let you know once all updates are complete!
If you have any questions or issues, please feel free to reach out to me directly!
<@&908165304541130763> Our Discord updates are now complete! You can now adjust your News announcement preferences as well as what language channels you see by clicking the corresponding reactions in the #read-me-first channel.
If you were granted News and language roles in advance as an existing member of the server, you can toggle any of them by turning the corresponding reaction on and off again.
Please let us know if you have any questions or issues regarding these updates!
<@&908165304541130763> [Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, December 14, 2021 at 6:00 a.m. Pacific.
Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1470450949730697217
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1470755464174444545?t=CbUeiUxuhBBd1jK91jlFOQ&s=19
[Website] The Ashes of Creation scheduled website maintenance is still underway. Estimated downtime has been extended by 3 hours. During this time, the shop and account login page is inaccessible.
We'll notify you when the maintenance is completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1470876981105344515
[Website] The Ashes of Creation maintenance is complete! This update includes SSO optimizations, Contact Emails are now unique per account, more user friendly error messaging, and fixes for several bugs.
🧡 Thank you, and please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1470900895269355524
[Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, January 18, 2022 at 6:00 a.m. Pacific.
Estimated downtime is 1 hour. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1483165748235149323
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 1 hour. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1483439709737021451?t=dc6ZXsXO7WTDS9Lx7uVwxQ&s=19
[Website] The Ashes of Creation scheduled website maintenance has been completed! 🧡
We've squashed quite a few bugs! Thank you again for your patience. As always, please let us know if you encounter any issues. https://twitter.com/AoCSupport/status/1483455707034927109?t=iIybOHGPpd4SUGgfNXGvUw&s=19
This channel provides important server status updates and support assistance information
Follow our support channel for more details about our operations: https://twitter.com/AoCSupport
Have a question about the game? Need help with a technical issue? Check out our updated Support page to find the answers you're looking for: https://ashesofcreation.zendesk.com/hc/en-us
<@&908165304541130763> [Website] The Ashes of Creation website will be down for scheduled maintenance on Tuesday, March 22, 2022 at 6:00 a.m. Pacific.
Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1505932860158476289?t=okl34ApvVMGeeVLJ4RAohw&s=19
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1506254536909856773?t=7qZwHI8m3DFGTQOK2DzMqQ&s=19
[Website] The Ashes of Creation scheduled website maintenance is complete!
🧡 This update has resolved a few bugs folks have been encountering. Thank you again for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1506295915312779269
<@&908165304541130763> [Website] The Ashes of Creation website will be down for scheduled maintenance on Thursday, May 26, 2022 at 7:00 a.m. Pacific.
Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1529508028185051136
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1529825480928399361
[Website] The Ashes of Creation scheduled website maintenance is complete!
🧡 This update has resolved a few bugs, alongside improvements on our backend. Thank you again for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1529872249993318400
<@&908165304541130763> [Website] The Ashes of Creation website will be down for scheduled maintenance:
🔲 June 13 - 2AM Pacific ~4 hours
🔲 June 15 - 8AM Pacific ~8 hours
🔲 June 20 - 8AM Pacific ~8 hours
During these times, account login will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1535317901669826560
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 4 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1536270013035753472
[Website] The Ashes of Creation scheduled website maintenance is complete!
🧡 This update has resolved a few bugs, alongside improvements on our backend. Thank you again for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1536331896124100609
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 8 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1537087830807064577
[Website] The Ashes of Creation scheduled website maintenance is complete!
🧡 This update has resolved a few bugs, alongside the temporary removal of individual Ember purchasing. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1537114895006588928
[Website] Today's Ashes of Creation scheduled website maintenance has been moved to Wednesday, June 22, 2022 at 8:00 a.m. Pacific.
Estimated downtime is 6 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1538918099776262146
[Website] Today's Ashes of Creation scheduled website maintenance has been canceled.
🥰💕 We hope you have a lovely day! https://twitter.com/AoCSupport/status/1539629113337475072
[Website] The Ashes of Creation website will be down for scheduled maintenance on Monday, June 27, 2022 at 8:00 a.m. Pacific.
Estimated downtime is 6 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1540505374129680386
Greetings friends, please always make sure you do not accept or click links in any DMs from unknown users or bots while using discord! The internet is dark and full of terror ❤️👀 @everyone
[Website] The Ashes of Creation scheduled website maintenance has begun. Estimated downtime is 6 hours. During this time, the shop and account login page will be inaccessible.
We'll notify you when the scheduled maintenance has been completed. Thank you for your patience. https://twitter.com/AoCSupport/status/1541437682638761989
[Website] The Ashes of Creation scheduled website maintenance is complete!
🧡 This update has resolved a bug with referral totals. Thank you for your patience. As always, please let us know if you encounter any further issues. https://twitter.com/AoCSupport/status/1541452867243892737
[Website] The Ashes of Creation website will be down for scheduled maintenance on Friday, July 8, 2022 at 8:00 a.m. Pacific.
Estimated downtime is 5 hours. During this time, the shop and account login page will be inaccessible. We'll notify you upon completion. https://twitter.com/AoCSupport/status/1545093808622145536
[Website] Today's Ashes of Creation scheduled website maintenance has been canceled.
☀ Sending you all good vibes. Have a glorious day! https://twitter.com/AoCSupport/status/1545420234525327360