questions

[glass furnace]

@muted trout ja

[runic monolith]

@glass furnace gotcha. guess I will wait and hope they come up sometime later today 😃

[north fiber]

Ist someone stuck at 100% ? :D

[stable plover]

@cyan moon I'm reporting it to Intrepid for now, a lot of people seem to be having the issue

[silver mica]

wait so, are servers up or no?

[cyan moon]

@stable plover Thanks a bunch!

[thorn raven]

no

[crystal beacon]

@cyan moon
I am with this error also more just answer the same thing I wanted an answer that could help me I already did everything you said and did not work.

[slender holly]

Run the launcher in compatability mode windows 8 just for shti and giggles and see what happens

[worn wagon]

http://status.ashesofcreation.com/ @silver mica

[glass furnace]

@silver mica No. Expected server up time is approximately 4+ hours from now. See #news and #314513053486022676 .

[ashen anvil]

@stable plover bro ! he probado lo que me has dicho pero no me sale en el administrador de tarea ninguna de las cosas que me has dicho, reinstale el programa de nuevo y sigue haciendo lo mismo :S

[teal acorn]

Just think about things like the launch of diablo 3, it was a horrible launch where people couldn't play for days. That was a massive 20 year old company. These guys are doing great.

[spiral edge]

wow wod, best launch day

[old cargo]

not sure if its been posted but cant see it anywhere has the system requirements been posted anywhere?

[floral orbit]

you would think with so many examples they would've done it differently, but nope

[trail jackal]

best lunch day was world war 3

[stable plover]

@ashen anvil Parece ser un problema que mucha gente está teniendo cajero automático. Se lo he reportado a Intrepid por ahora.

[worn wagon]

It is a Beta so it issues were expected

[glass furnace]

Please move casual conversation to #aoc-discussion or #general-discussion .

[floral orbit]

if they expected this issue with the beta they are dumb... @worn wagon

[ashen anvil]

@stable plover no he podido solucionarlo de ninguna manera, gracias por contestarme si tienes alguna novedad comunicamelo si puedes por favor! gracias !

[signal pawn]

Guess we still got like couple hours till release ?

[worn wagon]

yes

[glass furnace]

At least 4+ hours, probably more.

[digital zodiac]

Is it normal that after i put in my name and password nothing happens?

[signal pawn]

meh ... hope everything goes good :/

[glass furnace]

@digital zodiac You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. Please wait until the issues have been resolved before attempting to log in.

[slim mantle]

When i try to get to login page

[glass furnace]

@slim mantle Try refreshing the page. That works sometimes.

[slim mantle]

Works

[mighty star]

but still unable to login in launcher ;/ "Auth failed"

[glass furnace]

@mighty star You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. Please wait until the issues have been resolved before attempting to log in.

[mighty star]

sure, ty 😃

[sage hull]

This games gonna be a big hit lol. So many ppl anxious to play

[slim mantle]

im curious how combat feels, dont like the battle royale genre at all

[sage hull]

I heard combat was like warframe

[north fiber]

Battle royale will not part of aoc

[urban gulch]

@slim mantle the game doesnt feel like a BR, im nota fan of BRs either, the combat is fun and different and evben for a BR its really unique

[sharp field]

when i try to login it says authication failed is this the server ?

[glass furnace]

@sharp field Did you already log into the Ashes website to reclaim your Ashes account, which you'll use to log into the launcher?

[crystal beacon]

@north fiber Actually Steven just spoke bout if the community wants it in the game they will think about it. they are away from thinking "its never gonna get into the game"

[slim mantle]

If game plays like warframe then i assume there'll be lots of hitbox problems

[runic belfry]

what a mess

[tidal scroll]

When Apocalypse is live will we be able to stream it?

[crystal beacon]

yes FiKnight

[glass furnace]

@tidal scroll Yes

[slim mantle]

@runic belfry devs wanted the mess soo they made this free xD

[sharp field]

@glass furnace ive logged in on the website now idk yet where to reclaim

[glass furnace]

@sharp field By logging in you reclaim it. If you can't log into the launcher using the website credentials (try all lowercase username btw), You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[vagrant sparrow]

I can log into the site, but not the launcher to get the game to download. Is this just me or everyone?

[sharp field]

i did however log in on an diffrent pc just to check if i could login and that worked fine

[spring token]

its probably been asked but i cant seem to find it when i scroll up, if my download has been stuck at 70.3percent and 83.21 percent complete for about two hours now, am i good to close it? pretty sure itd be done by now

[stiff cradle]

After sometime(maybe 4 or more years later from it) when the game will be released, will be only pay once and play it or it will stay with the monthly payment forever?

[odd kraken]

I just logged onto my account and it says I have referred 0 people. I know I have referred at least 2 or 3. Is this just delayed because of the website change or have I lost all my referrals.

[runic belfry]

another 10 mins ? xd

[bronze sky]

subscription based

[sharp field]

@glass furnace i think it might be the authentication servers then understandable they are slow atm

[worn wagon]

@odd kraken This is normal, it should be fixed within the next 1-2 days

[glass furnace]

@odd kraken Referral system and information is still being migrated. It will take up to 1-2 days for everything to reflect reality.

[odd kraken]

Thank you

[slim mantle]

Launcher: "failed to fetch" just gonna retry in an hour

[sage hull]

Its gonna be subscription based?!?! Chilll, make it Buy to Play

[worn wagon]

@sage hull Yes, it is. $15 monthly

[slim mantle]

rip

[spring token]

hesoy reacting with im awesome lol

[sage hull]

rip..

[runic belfry]

rip

[slim mantle]

no intention of playing this unless it tops WoW in my book (if its subscription based)

[glass furnace]

Please avoid leaving one-off comments and casual conversation in this channel and stick to asking questions about the game. Thanks! There are channels for those things, like #aoc-discussion and #general-discussion.

[crystal beacon]

it will wipe the floor with wow and any other mmo

[tulip hatch]

👀 oh my are we having conversations in the Questions and answers channel
#general-discussion and #aoc-discussion for normal conversation folks

[dusty fable]

hi is the authentation failed fix yet

[glass furnace]

@dusty fable Currently the authentication issues still persist.

[sage hull]

ok so i have a question. Does subscription based mean I have to pay every month to Play or does it just mean i have to pay fro ceertain services?

[sharp field]

@dusty fable not currently i have to same problem might try in 1 hour

[runic belfry]

subscription ?
if so this game is going to die

[tulip hatch]

The MMORPG is sub based you need to pay to play

[glass furnace]

@sage hull Means a flat fee of $15 every month to have access to every part of the game, other than items in the cosmetic shop.

[sterile solstice]

will there be a german translation when the game releases?

[sage hull]

So whats this all about free ot play?

[dusty fable]

ouh

[tulip hatch]

Free to play is the apocalypse model for testing combat and back end systems

[worn wagon]

@sage hull The MMORPG is sub based. The open beta (Apocalypse) is free

[glass furnace]

@ashen anvil When starting the launcher, if you get a “Patcher System Error” message, Open the Task Manager, click on Details and kill all tasks matching “Intrepid Studios Launcher.exe”, “APOC-Win64-Shipping.exe”, and “Patcher.exe”. Restart launcher.
If that isn't able to fix it, then right now there's no known solution. Other users have run into this issue, and we've reported it to Intrepid. No ETA on a solution.

[crystal beacon]

I can login on website, but I can't in the launcer for dowloading the game. It's take a long time on authentication process and then say it failed. Should I do something or just wait?

[tiny mason]

same ^

[glass furnace]

@tiny mason @crystal beacon You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[tulip hatch]

The Free to Play Apocalypse model includes
Battle Royal: for action combat testing and various targetting+back end systems
later on 2 more modes will be added
Siege Mode
Horde Mode

[glass furnace]

I am literally counting down the seconds for the slow mode timer to hit 0 so I can post responses lol.

[crystal beacon]

@glass furnace thanks

[tidal scroll]

@slim mantle At this point with how badly BFA is being handled, It doesnt take much to top WoW. You are setting a very low bar lol

[cinder vine]

the irony is that you post a message explaining how you are waiting to post messages in slow mode

[vague dagger]

Is there an NDA/embargo on the Apocalypse open beta and if so will it be lifted at a future date like it was for alpha 1 phase 1?

[glass furnace]

@cinder vine Luckily no questions needed answers at that time. By the way, Please avoid leaving one-off comments and casual conversation in this channel and stick to asking questions about the game. Thanks! There are channels for those things, like #aoc-discussion and #general-discussion.

[tidal scroll]

@vague dagger You can stream and share all you like from my understanding.

[cinder vine]

no NDA in place for open beta

[sage hull]

Will the game every become B@P/Subscription like ESO?

[glass furnace]

@sage hull There are no public plans to change from the subscription model that I am aware of.,

[silent lantern]

@sage hull Apocalypse is F2P, Ashes of Creation the MMO is sub based

[sage hull]

ok.

[cold trout]

i dont get why there realssing a br mode first

[blissful swift]

The release for br is for combat testing

[glass furnace]

Apocalypse is the standalone prequel to the upcoming epic MMORPG Ashes of Creation. It is both a testing ground for new systems and content in Ashes of Creation, and its own unique last-man-standing action game where magic, chaos, and combat reign supreme. Ashes of Creation: Apocalypse is a high fantasy, Free-to-Play experience where no two battles are ever the same.

[cinder vine]

the Apoc is a testing ground for mechanics that can be implemented into the MMO

[silent lantern]

@cold trout Out of the 3 modes planned for Apocalypse, the BR is largely the easiest one to make

[cold trout]

looks like the need to start on log in servers LUL

[eager rock]

Just need a conformation.

With the ashes of creation apocalypse game besides cosmetic and lore rewards were there going to be titles as well?

[grizzled torrent]

I was able to download the game and everything smoothly after restarting my computer. Now it sits and a couple minutes later it says "Authentication failed" - is that one of the common issues right now?

[dusty fable]

yeh

[glass furnace]

@grizzled torrent Yes. You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[blissful swift]

The servers are not up,if thats what you are asking

[slim mantle]

@tidal scroll im talking about game experience, not game management.

[visual spoke]

Anyone know how many hours until server opens?

[grizzled torrent]

Thank you very much.

[glass furnace]

@visual spoke at least 3+ hours, if not more.

[blissful swift]

A safer bet will be tomorrow

[visual spoke]

kk ty

[glass furnace]

I better eat lunch before this channel gets crazy in 3 hours

[eager rock]

Just need a conformation.

With the ashes of creation apocalypse game besides cosmetic and lore rewards were there going to be titles as well?

[worn wagon]

Enjoy your meal

[glass furnace]

@eager rock That's a good question. I'm not sure if there will be in-game titles, and whether or not those are earnable / purchasable. Perhaps someone more familiar with the game's social systems can weigh in

[hushed smelt]

@eager rock There will be titles

You can see that because some of the kickstarter rewards included in game titles -- not sure how other titles will work though.

[sinful gale]

is there an ETA in the authentification failed problem or is it still in the air for now?

[true delta]

Aren’t the servers disabled until the afternoon on PST?

[worn wagon]

@true delta they are

[heady wyvern]

Why would they overhaul their website the same day they're supposed to release an open beta?

[true delta]

Why do people care about the fix on the authentication until then?

[sinful gale]

i had no idea the servers were down i assumed it was just a problem some people were having

[glass furnace]

Some people want to have the game already downloaded and installed so that they can play as soon as Beta opens.

[worn wagon]

You can check the server status here: http://status.ashesofcreation.com/

[sinful gale]

^^ that too lol

[glass furnace]

That being said, Please avoid leaving one-off comments and casual conversation in this channel and stick to asking questions about the game. Thanks! There are channels for those things, like #aoc-discussion and #general-discussion.

[true delta]

I downloaded the game in about 15-20 mins. 16gb isnt a lot :D

[floral orbit]

@true delta We care about the authentication error because we can't download thhe game

[wintry lion]

You can download game here https://ashesofcreation.com/apocalypse

[thin granite]

how do i play eu servers with non my.com account? can i link it or something?

[floral orbit]

that's the launcher not the game

[crystal beacon]

In the news I heard that I could log in to the launcher and install the game, but when I do there is an authentication error. Is there a way to fix thst?

[sinful gale]

yes you can download the launcher but you need to log in to download the game to play, downloading the launcher is not the same as downloading the game.

[cinder vine]

@thin granite to play on EU servers it has to be through my.com, they are publishing it in this region

[blissful swift]

the servers are down,chill

[azure cedar]

on the launcher, it's not authenticating so

[floral orbit]

we don't have to do anything at my.com right./

[glass furnace]

ou will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[blissful swift]

no,my.com is publishing the mmo in eu

[cinder vine]

as far as I'm aware there is going to be a user migration happening, also for now there is no IP block so you could play on the US servers

[thin granite]

@cinder vine how do i convert my account from ashesofcreation.com to my.com then? i got referrals and shit....

[sinful gale]

im from the UK so to play Apocalypse do i need to use my.com or whats the story there?

[glass furnace]

I honestly don't know anything about the my.com stuff. Sorry to be useless =/

[floral orbit]

Don't think you need my.com for apocalypse, correct me if I'm wrong

[cinder vine]

you should get an email when the time is right, but I'd expect Intrepid to handle the migration we will see when the time comes

[velvet owl]

for apocalypse, i am in the eu and i was able able to login before now you cant login so well have to wait and see

[sinful gale]

@velvet owl ok ty

[keen rapids]

For Apo, you will need your credentials from ashesofcreation.com

[thin granite]

are u sure you logged in to EU not NA? @velvet owl

[crystal beacon]

so server are down right now?

[velvet owl]

im logged off right now 😉

[keen rapids]

Yes

[brisk sand]

Server up at noon pst

[blissful swift]

@thin granite there is no differentiantion on login screen

[floral orbit]

How can you even change server to na and eu?

[rough bramble]

i am from eu and logged as well

[crystal beacon]

ok ty guys

[rough bramble]

you are picking server to connect later in lobby

[cinder vine]

as of now there is no IP blocking so technically you can play on any server to play on US it will be an intrepid account, to play on EU servers it will be handled by my.com but your intrepid account should be migrated to my.com

you can choose your server when in the game, so I've been told

[west sorrel]

Why have I to wait a long time to log in by Launcher?

[cinder vine]

servers are down to address bugs

[wanton storm]

I enter my name and password and it cycles for a bit then and empty login pops back up

[glass furnace]

During stress testing this week, you were able to choose between US and EU servers in APOC. Not sure if EU servers worked specifically, because I only played in US. But I did hear of EU players playing on US servers (and complaining about queue time lol)

@wanton storm @west sorrel You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[nova pulsar]

I can't get the game to download it keeps authenticating then after a few minutes if says failed. Although I can log into the website but sometimes it takes a couple attempts. Any help with this issue ?

[glass furnace]

@nova pulsar You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[dusty fable]

i have that problem to @nova pulsar

[wanton storm]

Ok cool. TYVM

I am kinda of psyched to try this out

[crystal beacon]

is it normal that i cant login into the launcher?

[white sequoia]

yes

[crystal beacon]

lel...read what guys are tellin...SERVER DOWN

[wintry wolf]

is the referral programm only for na players?

[crystal beacon]

@crystal beacon but i can ask you

[cinder vine]

there are no servers online so there is no Authentication systems right now inside the launcher, they are addressing a number of bugs

[crystal beacon]

true

[worn wagon]

@wintry wolf No I dont think so

[solid silo]

they said it will never be ip block you can play on us one mmorpg to

[crystal beacon]

how long do we have to wait to the game works

[hardy wasp]

@solid silo they're not first who is saying so...

[glass furnace]

The last ETA was for afternoon PST, which is about 3 hours away. Delays are definitely possible.

[hardy ice]

do we have to redownload the game if u were a tester?

[west sorrel]

Can i log in the Launcher in with my Ashes of Creation Account?

[glass furnace]

@hardy ice If you were stress testing this last week, you can use the same launcher, just need to install the patches and make sure you're on version 1.10112

[spiral edge]

Is AoC Apoc R.I.P.?

[hardy ice]

ty

[worn wagon]

@west sorrel yes. But right now the servers are down

[west sorrel]

Why are the Servers down

[glass furnace]

@spiral edge Still on schedule, nothing has stated otherwise.
@west sorrel The servers are down because they're prepping for Open Beta and migrating website systems. They're actively working to make sure everything is functional as soon as possible,.

[west sorrel]

Aww... how can I download Ashes of Creation now?

[pliant pecan]

I get a blank screen the authentication failed is it because servers are down or am i doing something wrong?

[exotic crystal]

They are not up yet @pliant pecan

[floral orbit]

@west sorrel you can't

[pliant pecan]

ok so thats normal then good to know lol

[worn wagon]

@west sorrel Go to https://ashesofcreation.com/ and download the client. Then login to your account (not working now) and then you can download the game

[west sorrel]

I already have the Launcher

[floral orbit]

It now says SERVER IS DOWN FOR MAINTENANCE PLEASE TRY AGAIN LATER

[glass furnace]

Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.

[worn wagon]

Well you have to be logged in in order to download the game so you have to wait until the server are up

[west sorrel]

Wauw we have to wait now again a long time...

[lavish siren]

Why?

[worn wagon]

It should be working in about 3-5 hours

[exotic ginkgo]

same excuses 2 days running now

[kindred forge]

For all of you making a fuss about the servers not being up, remember, this is a test. They have to make sure that evertyhing is running smooth. If that means that they have to take 20 hours to do so, then be happy they are taking time to get things fixed.

[west sorrel]

I hope they finish it at 0:00 UTC ...

[glass furnace]

Please avoid leaving one-off comments and casual conversation in this channel and stick to asking questions about the game. Thanks! There are channels for those things, like #aoc-discussion and #general-discussion.

[jolly pawn]

The referal thing is not really working ? I gave someone my link, but the person does not show under "referals"

[thin turret]

have they actually sent out emails yet

[tulip hatch]

The new site is being worked on referrals may not show up until all the account data has been migrated to the new site

[glass furnace]

The systems governing packages, referrals, etc., are still in the process of being migrated. Might take 1-2 more days.

[thin turret]

yes i checked in my spam folder

[frank kayak]

i'm excited to check this battle royale thing out

[tulip hatch]

its also recommended you do not refer anyone until issues have been resolved

[crystal beacon]

hi, the game works?

[spare blaze]

someone told me we dont need emails just register downlaod and play?

[tulip hatch]

emails have not been sent, right now all hands are tackling the website issues

Everything is done via the website

[thin turret]

ok cool thanks for the update

[feral flume]

Were they using Azure before this migration?

[glass furnace]

I don't know who can answer that or if they are allowed to, lol.

[hybrid shoal]

any plans on implementing a guild system in the BR? would be cool

[feral flume]

They should be allowed to. Azure is listed in almost every bad gateway.

[crystal beacon]

hi, anyone knows if the game work?

[hardy cedar]

every one getting bad gateway error as well on site login

[hardy halo]

Is everyone getting "failed Authentication". Not just through the launcher but also the website?

[glass furnace]

@crystal beacon No. The game should be up within the next 3-4 hours, see #news and #314513053486022676 for updates.

[crystal beacon]

ty

[uncut pier]

Uk time will it be in the morning if guessing?

[glass furnace]

@hardy halo Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.
@hardy cedar If you receive a 502 error while logging into the website, you may be able to bypass it by refreshing the page.

[torn siren]

is there a list of features for the br mode? wondering if its ffa or team based?

[glass furnace]

@torn siren https://i.imgur.com/ItM59sl.jpg

@uncut pier They estimate in the afternoon PST, which is -9 GMT

[uncut pier]

Oh ok

[true jewel]

I have a few questions about the guild system - for these hypothetical scenarios I will refer to my own guild as guild A, and any others as descending alphanumerical guilds (B, C, etc.).

[hardy halo]

damn this sucks....I think every time prior to this i logged into the website using my email for a username.

[true jewel]

So I heard we can have alliances with four guilds, does that mean that guild A can have an alliance with B, C, and D meaning four guilds in total? Or can guild A have an alliance with a fourth, E?

[glass furnace]

@true jewel just to preface, I don't know anything about the guild system. Might behoove you to go down to one of the guild channels, such as #guild_diplomacy. Other members here might also know.

[true jewel]

Ok, thank you @glass furnace !

[torn siren]

^ thanks yensid

[boreal abyss]

@true jewel Your Guild + 3 others

[tulip hatch]

👀 oh dear

[digital heart]

just want to get something clear from what I read last night in here, so Apoc is only BR rn, what we are getting in this open beta? I'm assuming the other two modes are coming later, does tht mean open beta won't close and keep running while adding new modes in?

[tulip hatch]

Apocalypse is intended to continue running as a stand alone game along side the mmorpg

[digital heart]

@tulip hatch so Apoc only has BR right now, not the other two game modes? correct?

[tranquil torrent]

correct

[stable plover]

@digital heart Open beta is starting with just the BR mode, Siege mode testing is starting later this month for A1 backers only, followed by everyone getting that about 30 days later, Horde mode testing begins at the end of March for A1 backers, everyone else gets that about 30 days later

[tulip hatch]

Correct the other modes will be added after testing them

[digital heart]

however the open beta won't close, as I saw no end date for it?

[tulip hatch]

Grey likes details

its not intended to close

keep in mind random down times are expected as it is a testing phase

[hardy wasp]

I've entered site and got confirmation mail. But my acc info isnt full still (after confirmation). Shall i worry about that?

[boreal abyss]

@hardy wasp No, data migration still not done

[tulip hatch]

no migration of account data is not complete

[digital heart]

okay thank you so much, also good job guys for trying to keep chat under control last night, even tho it somewhat got out of your hands lol

[hardy wasp]

thx

[olive plover]

hey there team, I just woke up and checked my account on the website so i could figure out my username and stuff, when i went to my order history though it says I have nothing in my order history even though about a week ago or so i purchased the 375$ bundle, should i be worried about this or are they still migrating everything?

[tranquil torrent]

nothing to worry about

[boreal abyss]

@olive plover
DATA MIGRATION IS NOT COMPLETED!!!!

[obtuse ocean]

im confused,its says "Login not required for download" yet theres no downloading or anything , all there is is me trying to log in and it not working. i dont mind not playing but it says the download should happen,yet theres none

[olive plover]

oh im dumb i just saw the things you guys said lmfao, ill be patient then, thanks team

[radiant adder]

you can download the launcher but not install from the launcher atm as its down

[summer token]

Kata, login then go to your email 😃

[tulip hatch]

download for the launcher, log in is not required

[obtuse ocean]

ohhh

[tribal saddle]

You still have to dl and install parts of the game from the launcher, and you need to be loged in for that

[crystal beacon]

Will my refferals be transferred over from the old site?

[boreal abyss]

@crystal beacon Yes, data migration is being done in steps
if they were going to migrate it all at once it would take much longer and open up for more errors to occur

[cinder vine]

the referrals system should migrate with the website when it's complete

[obtuse ocean]

@summer token i did buddy,i cant log in at all

[boreal abyss]

Atm you can:
Download Launcher
Install the Launcher

Atm you cannot:
Log into the Launcher
Which means you cannot download the game through the launcher

[crystal beacon]

Okay thanks. My friend cant find a place to put the new referral code now though -.-

[glass furnace]

The systems governing packages, referrals, etc., are still in the process of being migrated. Might take 1-2 more days. It is recommended you don't not make any referrals or purchases until the systems are fully functional.

[summer token]

@obtuse ocean I did that and it let me log into the launcher, but now launcher is just sitting there 😢

[boreal abyss]

@crystal beacon
Its not a good idea to refer anyone atm as the system that is supposed to handle referals is still not in place, meaning that if you somehow do, that referal might get lost and not tied to your account

[obtuse ocean]

@obtuse ocean well its not letting me log in at all, anyways this isnt conversation room its question room 😃

[summer token]

Oh well, guess tomorrow it might work 😄

[full harness]

good, now when I try to log in, I get an authentication error, do you know when that is solved?

[glass furnace]

Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.

[full harness]

Do you think that for today it will be solved?

[digital heart]

another question, so I asked earlier for the APOC open beta, would open beta testers or people with basic accounts be able to play the pve side/mmo game later in the future, or is tht only available to the alpha testers until launch?

[boreal abyss]

@digital heart Yes
Castle Siege and Horde mode will be available to everyone later on

[obtuse ocean]

just wondering do i have the right launcher ??? Launcher Version 1.0.112

[glass furnace]

@obtuse ocean yes

[tulip hatch]

If youre talking about Horde mode which is the pve portion of apocalypse yes
if youre talking about the mmorpg youll need to pay the subscription fee

[digital heart]

@boreal abyss that's not what I meant, I know they were gnna be making the node system playable around summer/fall next year, I am wondering if people with basic accounts can play tht or we have to wait till launch, I think Alluring just answered my question

[frozen goblet]

Hello

[full harness]

I have the version, 1.0112 but it still gives me an authentication error, I guess it will take a little while to fix that error, right?

[crystal beacon]

Thanks for the help.

[glass furnace]

Castle Siege, Horde Mode, and Battle Royal will all be a part of APOC Open Beta, it's just a matter of time.

[frozen goblet]

i cannot enter in launcher

[boreal abyss]

@digital heart As I said "available to everyone later on"
If you mean the MMO itself then I misunderstood

[glass furnace]

@frozen goblet @full harness Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.

[digital heart]

ye, that's what I meant

[zinc silo]

When will the MMOrpg release date be ? 😄

[boreal abyss]

then no, as allu said, subscription cost to the MMO, not going to be "Trial period" or anything like that

[tribal saddle]

@zinc silo Before 2020 i think

[glass furnace]

@zinc silo current projection is the end of 2019.

[worn wagon]

End of 2019 @zinc silo

[agile copper]

Are the servers up yet?

[plucky cove]

Before 2020 is the plan

[pearl oyster]

are these orcs?

[zinc silo]

I would like to play it in Early Acces but its really expensive haha 😄

[main loom]

is it working do i even bother logging in?

[full harness]

@glass furnace
Do you know about the time it will take to fix it? grace syun greeting

[worn wagon]

To check the server status: http://status.ashesofcreation.com/

[boreal abyss]

@main loom

Atm you can:
Download Launcher
Install the Launcher

Atm you cannot:
Log into the Launcher
Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.
Which means you cannot download the game through the launcher

[pearl oyster]

if so, sign me up

[frozen goblet]

@glass furnace okay thx

[hard violet]

How much is it?

[main loom]

so no got it

[inner loom]

the launcher won't run on my computer

[glass furnace]

@full harness There's no estimation for that particular fix, the only estimation is that the game is supposed to be up within the next 2-3 hours.

[winged halo]

This error... what's it?

[glass furnace]

@inner loom @winged halo When starting the launcher, if you get a “Patcher System Error” message, Open the Task Manager, click on Details and kill all tasks matching “Intrepid Studios Launcher.exe”, “APOC-Win64-Shipping.exe”, and “Patcher.exe”. Restart launcher.
If that isn't able to fix it, then right now there's no known solution. Other users have run into this issue, and we've reported it to Intrepid. No ETA on a solution.

[spark nebula]

The Launcher keeps failing to authenticate but the my log in is corretct info. i use it on the site

[hard violet]

That hell u have windows xp

[glass furnace]

@spark nebula Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.

[full harness]

@glass furnace
and when the game is ready ... will there be waiting queues to play? On the other hand, I was already looking forward to leaving work to play ,,, but you have given me a slump now jaaa

[candid crypt]

ofc there will be ques lol

[spark nebula]

@glass furnace Thank you kind person.

[keen oar]

for why i cant log

[drifting drum]

is it normal I cannot login?

[tribal saddle]

@full harness Before the queue to play you'll have to finish the dl anyway xD

[boreal abyss]

@keen oar @drifting drum
Atm you can:
Download Launcher
Install the Launcher

Atm you cannot:
Log into the Launcher
Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.
Which means you cannot download the game through the launcher

[nocturne flame]

is this a late april fools joke?

[west heath]

@spark nebula using uppercase letters has issues with login right now. Stick to lowercase. If that doesn't work, then there isn't a known fix

[worn wagon]

Intrepid said they will limit the amount of players who can play simultaneously to 250k in the first 1-2 days. I dont know if this is still the current plan @full harness

[zenith plover]

uppercase in Username or passowrd?

[olive plover]

username

[spark nebula]

@west heath even the PW?

[glass furnace]

Just the username

[full harness]

@worn wagon
the dl? Do I have version 1.0112? We will have to update again, no?

[uncut abyss]

I believe the login is down

[keen oar]

thanks, i´ll waiting for news

[crystal beacon]

sorry if this question might sound silly - so we are currently testing Apocalypse right? when are we testing the normal game? the mmorpg part o_o

[trail peak]

Yeah the same thing is happening to me login wise

[surreal grotto]

end of 2019 @crystal beacon

[tribal saddle]

@crystal beacon In 2019 if you have a pack

[hexed axle]

Wow the posts here are brain numbingly stupid. Can we have a FAQ and not have the same questions asked every minute?

[crystal beacon]

i do have a pack, really looking forward to it, not a fan of battle royale stuff

[worn wagon]

@full harness 1.0112 is currently the newest version

[surreal grotto]

unless ur an alpha tester

[modest sierra]

people dont read so what's the point?

[glass furnace]

@crystal beacon Just testing BR version of APOC at the moment. Open Beta will expand to Horde Mode and Siege mode within the next few months.
@hexed axle Please refrain from insulting others. Also, there are both a FAQ channel and pinned messages in this channel with FAQs.

[dense finch]

is the post in #news wrong? I cant login to patch with the launcher

[hexed axle]

Also, who is Master? I’m confused. Where did you even come from? A wannabe mod?

[west heath]

@spark nebula no, not the password

[glass furnace]

@dense finch that post is very old. You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[full harness]

@worn wagon
but this version still has the error of not being able to enter the game due to authentication failure, right?

[primal wyvern]

How long till a game company actually shows the fuck up?

[buoyant mulch]

Is battle Royale solos only?

[zenith plover]

I dont even get Authenticatino failure..i just get the login screen over and over

[terse holly]

BR is a group of 4

[glass furnace]

@buoyant mulch https://i.imgur.com/ItM59sl.jpg

[scarlet cosmos]

Hey guys, I've got a question. Is there gonna be regional servers in this beta or there only will be one giant worldwide server?

[fallow furnace]

still cant login even if my password is correct

[inner loom]

it says that the app cannot run on my pc

[barren bear]

Is everyone having problems, or are there people playing?

[crystal beacon]

i get the authentication failed message

[terse holly]

if you solo you get matched with 3 other people

[glass furnace]

@heady cradle Everyone is having problems. You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[tulip hatch]

Large message coming in brace for impact

[buoyant mulch]

@terse holly @glass furnace thanks

[tribal saddle]

Do we have informations about the personalisation of our builds in apocalypse?

[tulip hatch]

Apocalypse open beta: Current info

-Are the Apocalypse servers Live?
+No

-When are the servers going Live?
+Current ETA is Afternoon PST

**Announcements will be made in #news or #web-maintenance **

-Where is download link?
+Direct Download Link Below.

https://ashesofcreation.com/launcher/latest

-Can we pre-download?
+Yes, you can download the launcher and log in to patch.

**```fix
Log in servers are experiencing issues due to high traffic and website errors. Difficulties logging into the launcher are expected.

```diff
-Why can't I log in?
+Make sure you have reclaimed your account on the New main site.

https://ashesofcreation.com/

-Where are my referrals and past orders?
+The account migration is still being worked on and will take some time to show up.

-Why can't I log into the Website?
+Some accounts are experiencing issues, an account recovery is being worked on.

Using lowercase letters for the username may fix the issue for some users.

Do not make a new account with the same email address as your main account, this will cause additional issues and you may potentially lose access to your main account until it can be resolved.

-What servers are available in Apocalypse?
+NA West and EU servers currently.

Please keep conversation out of the channel and check pinned messages.

Thank you for your patience ❤ hope to see you all in game soon

[heady cradle]

after i log in on the launcher nothing happens

[worn wagon]

@full harness I dont know if you are getting this error because there is a bug in the launcher itself, or because the servers are currently offline. But I do know that Intrepid is aware of this problem and is working on a solution for it.

[crystal beacon]

so the game didnt launch yesterday?

[plain crag]

@heady cradle same here!

[gloomy sequoia]

It did, check out the streams on twitch

[worn wagon]

@crystal beacon no. Current plan is this afternoon PST

[glass furnace]

@crystal beacon Open Beta for APOC was pushed until this afternoon in PST. Delays may still occur.

[crystal beacon]

ah...

[plain crag]

More delays hope it isn't like yesterday

[heady cradle]

it times out when i try to log in on the website

[glass furnace]

You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

If you keep trying to log in, you may be able to get in eventually. Some people have. Though I cannot speak to whether or not the download will work once logged in.
If you receive a 502 error while logging into the website, you may be able to bypass it by refreshing the page.

[heady cradle]

so are the login servers supposed to be up this afternoon?

[glass furnace]

@heady cradle That's the current ETA, afternoon PST.

[shut mulch]

Will we be able to upgrade our KS packages again later? Its not apart of new website anymore

[candid crypt]

most likely yes

[glass furnace]

@shut mulch The systems governing packages, referrals, etc., are still in the process of being migrated. Might take 1-2 more days to migrate all of the data. It is recommended you don't not make any referrals or purchases until the systems are fully functional.

[hexed axle]

Thank you alluring.

[tribal saddle]

Well, we'll probably not be able to play until tomorrow for EU players. Do we have info about personalisation (or not) of our builds for Apocalypse?

[shut mulch]

Ok thanks yeah i was waiting for new website befor i made any purchase but its not there anymore so i was like noooo

[heady cradle]

do we know about how much per month the subscription fee will be once the game is fully released

[digital wyvern]

is there character creation for APOC?

[worn wagon]

@heady cradle $15

[glass furnace]

@heady cradle It should be $15/month

[boreal abyss]

@digital wyvern
No, not at the moment at least

[glass furnace]

@digital wyvern There is no character creation, though you can choose between male and female. You can also apply cosmetics you earn.

[fickle breach]

Y’all I’m just so darn happy to have a new MMO to play and explore and learn! Ill just wait here with a smile till its all good to go 😊

[glass furnace]

@tribal saddle During the stress test this last week, I didn't notice any type of build personalization options. Not sure what you're referring to

[crystal beacon]

does any1 know do they plan on releasing other races in apocalypse?

[fallow furnace]

wowowo we cant create our own characters? then it doesnt worth playing another fortnite copy

[tribal saddle]

@glass furnace Oh okay, since it's from a MMO i was hoping some sort of personalisation for the skills x)

[boreal abyss]

@tribal saddle there are no builds for Apocalypse
In the BR you pick up items that gives you skills
In the Siege and Horde mode there will be Class Kits
@crystal beacon Unknown

[glass furnace]

@fallow furnace This Open Beta is only for the Battle Royale. Character creation will exist in the MMORPG version of Ashes, though.

[worn wagon]

@fallow furnace the goal of the open beta is not to be a fully featured game, it is to collect data to push further development of the MMORPG

[spiral edge]

But you can't test anything if open beta not even open

[glass furnace]

@spiral edge Please avoid leaving one-off comments and casual conversation in this channel and stick to asking questions about the game. Thanks! There are channels for those things, like #aoc-discussion and #general-discussion.

[blissful swift]

what does afternoon pst mean?

[worn wagon]

In about 2-4 hours

[glass furnace]

PST is Pacific Standard Time

[blissful swift]

ty

[winged jolt]

am i ( germany ) the only one not able to log into the launcher?

[spring token]

will aoc have addons? such as ui movement, maybe crosshair changers, colors, etc?

[glass furnace]

@winged jolt You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[vestal hollow]

no cant login either

[boreal abyss]

@spring token the answer to that is "No" at the moment
The UI will be highly customizable from the start however

Atm you can:
Download Launcher
Install the Launcher

Atm you cannot:
Log into the Launcher
Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.
Which means you cannot download the game through the launcher

[fervent shell]

Only squad will be available for apoc ?

[boreal abyss]

Solo, Duo, Squad, Guild

[spring token]

@boreal abyss okay appreciate it, thanks!

[vestal hollow]

thx for the info Ziltch

[crystal beacon]

Please keep the channel for questions and answers only, if you want to discuss you can go to #aoc-discussion and #general-discussion

[odd kraken]

Does anyone know if in the full mmo there will be an unarmed attack? Will you be able to create a brawler or Kung fu master kind of character?

[limber moth]

is this because i use W8?

[boreal abyss]

@odd kraken No there will not be

[glass furnace]

@limber moth When starting the launcher, if you get a “Patcher System Error” message, Open the Task Manager, click on Details and kill all tasks matching “Intrepid Studios Launcher.exe”, “APOC-Win64-Shipping.exe”, and “Patcher.exe”. Restart launcher.
If that isn't able to fix it, then right now there's no known solution. Other users have run into this issue, and we've reported it to Intrepid. No ETA on a solution.

[hard plume]

@limber moth nope.

[crystal beacon]

@limber moth Check the pinned messages for a solution

[teal saffron]

I'm still curious how their gonna have the weapons equipped, like how a one handed sword is gonna look equipped, like if its gonna be on the back or hell have a sheath

[crystal beacon]

Please for discussions like those, go to #aoc-discussion @teal saffron

[teal saffron]

whoops im in the wrong board

[agile copper]

I backed AoC on Kickstater with the $100 Pioneer pack, will any of those rewards be applied for the AoC: Apocalypse?

[teal saffron]

thxx

[crystal beacon]

Those rewards will go to the MMO, not to Apocalypse.

[boreal abyss]

@agile copper the embers in that pack

[agile copper]

Ty

[empty night]

why i cant log in into any of my acc?

[boreal abyss]

@last edge @empty night

Atm you can:
Download Launcher
Install the Launcher

Atm you cannot:
Log into the Launcher
Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.
Which means you cannot download the game through the launcher

[last edge]

Is there a bit of lag while loggin in/

[glass furnace]

@empty night You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[kind vapor]

Known issue, @empty night

[silent lantern]

forcieToday at 2:15 PM
If you are stuck at "launch" in the launcher, the developers are aware of this issue and are looking into it.
Keep your eyes on #news for updates.

Launching the game from the intrepid folder will only load the Client side data. It will not work correctly and you won't be able to queue for games.

The download link is: https://ashesofcreation.com/launcher/latest Please be aware that the site can be offline at times due to high traffic or quick fixes. Current Launcher version: 1.0.112
The game currently needs approximately 17,7GB of storage.

When downloading the game, it is normal for the updates to get stuck at 96.35%. Just give it more time, and it will resume automatically.

If your patcher got a bit excited, try closing all of your tasks or restarting your pc. It's an error of having multiple patchers opened at the same time.

If you can not log in, please make sure that:

• You are using the account that you use for the ashes of creation website.
• You are logging in with the username (all lower case)
  It has helped other users to log in on the website before trying to log in on the launcher. Please keep in mind to use your username with all lowercase, when you log into the launcher.

If that still has not helped, please be patient as they are still migrating data from the old website to the new website. If your issues still persist in 24 to 48 hours, please go to https://ashesofcreation.com/ and on the bottom right create a support ticket.
Keep in mind that Referrals and account info (in terms of purchases) are still being migrated.

[worn wagon]

Some servers are currently offline, you can check the server status here: http://status.ashesofcreation.com/ @empty night

[silent lantern]

@last edge true tbw.. when i log in at first it pops me out like i have typed in the wrong password but then it logs me in.

[honest stream]

So after logging into the site, where do i go to download the launcher?

[silent lantern]

That status has nothing to do with being open for log in and play

[crystal beacon]

The download link is: https://ashesofcreation.com/launcher/latest Please be aware that the site can be offline at times due to high traffic or quick fixes. Current Launcher version: 1.0.112

[silver adder]

How do I refer someone with the new system?

[worn wagon]

Go to https://ashesofcreation.com/ and scroll down a bit @honest stream

[silent lantern]

@silver adder referral system is not migrated to the new website as of yet it seems

[silver adder]

ah ok, ty

[glass furnace]

Referred users enter your affiliate code when they register their account. However, the systems governing packages, referrals, etc., are still in the process of being migrated. Might take 1-2 more days to migrate all of the data. It is recommended you don't not make any referrals or purchases until the systems are fully functional.

[crystal beacon]

Referrals are currently being migrated still, and do not work for now. They will work once everything is back up.

how do i download and play the game ?

@crystal beacon The download link is: https://ashesofcreation.com/launcher/latest Please be aware that the site can be offline at times due to high traffic or quick fixes. Current Launcher version: 1.0.112

You can not play it currently, keep an eye on #news for updates.

I tried sign in and it said authentication failed

[glass furnace]

Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.

[crystal beacon]

had anyone played before this from launch?

[tough stone]

where can i get the apocalypse launchewr

[glass furnace]

@crystal beacon People have been testing the Alpha build for multiple months, and hundreds of users were performing APOC stress tests this last week,.

@tough stone The download link is: https://ashesofcreation.com/launcher/latest Please be aware that the site can be offline at times due to high traffic or quick fixes. Current Launcher version: 1.0.112. Be advised that logging into the Launcher will likely not work at the moment, as there are login server issues, which the Ashes team are working to fix soon.

[crystal beacon]

how fast will they fix it ?

Unknown, they have been working through the night though, so it'll be fixed as soon as possible.

[worn wagon]

Everything should work in about 2-4 hours

[crystal beacon]

Once a fix is there it will be announced in #news so keep your eyes on that 😉

[honest stream]

This is the correct launcher, yes? Just the normal one.

[worn wagon]

Yes, it is

[mint nexus]

Yes

[crystal beacon]

Current Launcher version: 1.0.112.

[still wyvern]

Hasn't changed

So you're right

[tough stone]

are we unable to access log in on site?

im getting 404 report

[crystal beacon]

same here 😃

[glass furnace]

@tough stone You will likely not be able to log in, as it is suspected that the login servers are down or significantly slowed. This is to be expected as the website information and game systems are being migrated and the Ashes team preps for this afternoon's PST launch. I would advise waiting until the issues have been resolved before attempting to log in.

[crystal beacon]

You can not log into the launcher at the moment.

[mint nexus]

502 error

[glass furnace]

If you keep trying to log in, you may be able to get in eventually. Some people have. Though I cannot speak to whether or not the download will work once logged in.
If you receive a 502 error while logging into the website, you may be able to bypass it by refreshing the page.

[tough stone]

im just talking about the actual site not the launcher

[crystal beacon]

Keep refreshing the page and it should work

someone else still has authentification failed ?

[hardy wasp]

everyone i guess

[glass furnace]

@crystal beacon Logging into the launcher currently gives the error : Authentication failed. The developers are aware of this issue and are working hard to get the servers online. Keep an eye on #news for announcements.

[crystal beacon]

Auth failed is being fixed, and a known issue.

is or will be fixed ?

[narrow crane]

@crystal beacon u dont need no sleep? 😄 I feel like u were here for the past 20 hours

[crystal beacon]

it's being fixed at this moment.

ah ok thank you

wish you luck 😃

Sleep is for people without coffee

[drifting drum]

hope you won't run out of coffee then 😛

[crystal beacon]

not true, sleep is for people without kids

[obsidian frigate]

Are the forums down?

[crystal beacon]

Refreshing should do the trick @obsidian frigate

Oh wait forums, yeah they're still being migrated.

[worn wagon]

Forums are currently down http://status.ashesofcreation.com/

[crystal beacon]

There's no forums at the moment.

online yet ?

[glass furnace]

@crystal beacon no

[worn wagon]

http://status.ashesofcreation.com/ @crystal beacon

[brave fern]

When I click forgot username it says there is no such email and then when I try to see if for some reason my account dissapeared it says email is already in use.

Does this have to do with the login issues?

[crystal beacon]

logging launcher is online

?

@crystal beacon no

[obsidian frigate]

@crystal beacon thanks.

[crystal beacon]

afternoon PST ?

[worn wagon]

Pacific Standard Time, in about 2-4 hours @crystal beacon

[glass furnace]

@brave fern Make sure you're logging in using your username and not your email address

[crystal beacon]

@brave fern They're currently still in the process of migrating files from the old to the new website. Give it 24/48 hours. If the issue still persists please contact support.

[late rampart]

i still did not get the email to complete the registration waiting for over an week now but still no email whatever i try how can i continieu

[brave fern]

Understood, thanks

[crystal beacon]

You can log in with your website account, Spike.

But do try to sign in with ur username in all lowercases first @brave fern

[brave fern]

If I can remember my username and password combo... Sure lol

[crystal beacon]

@late rampart i allready tried every "solution" nothing worked. seems we have to wait a little

[late rampart]

jahad its to bad been waiting so long 😛

[crystal beacon]

my god is it really patching

ohh it worked and of we gooooooooooooooo

[analog turtle]

its still not up? .. they should made think about outsourcing their it operation to somewhere else ... like seriosly if something like this happens in our company all admins will be fired

[glass furnace]

Please avoid leaving one-off comments and casual conversation in this channel and stick to asking questions about the game. Thanks! There are channels for those things, like #aoc-discussion and #general-discussion.

[crystal beacon]

...

[tough stone]

how do we download the game early if we cant log in?

[crystal beacon]

I was gonna say that ._.

[glass furnace]

By the way, I can now log into the Launcher. However, the launcher is not launching the game. At least there's progress.

[subtle linden]

you can login now

!!

[charred mountain]

@glass furnace same here after the patch

[hidden horizon]

Cant login to launcher?

[crystal beacon]

major outage 😄

i can log in now but i cant launch the Game

If you are stuck at "launch" in the launcher, the developers are aware of this issue and are looking into it.
Keep your eyes on #news for updates.

[ember thistle]

servers are still under maintenance you can log in to download the game so when it becomes live

[reef crater]

My login doesnt work!? :(

[ember thistle]

make sure you dont have any capital letters

[ashen vector]

Try all lowercase characters

[worn wagon]

Make sure to login to the new website first and confirm your E-Mail @reef crater

[ember thistle]

yes that too

[true jewel]

I was able to successfully login again. Thank you Intrepid for fixing the problem and getting us one step closer to the world of Ashes 😁

[hidden horizon]

The website just times out when I try to login there

[reef crater]

O ok thanks

[sharp timber]

My login is just worked needed capital letters. I've been trying since this morning. Est

[crystal beacon]

@hidden horizon Try to refresh, the website is up for me.

how do i download the client ?

from where can i download the game client again please?

The download link is: https://ashesofcreation.com/launcher/latest Please be aware that the site can be offline at times due to high traffic or quick fixes. Current Launcher version: 1.0.112

[ember thistle]

@everyone you wont be able to play the game yet its under maintenance, you can log in to download the game for when it goes live

[remote flax]

its letting me start the download now awesome

[crystal beacon]

thank you forcie ❤

👌

[tepid burrow]

So i guess we will have to wait another day

[crystal beacon]

we live to fight another day

Guys, please refrain from discussion or chatting in this channel. Keep it for questions and answers only. You can chat in #aoc-discussion or #general-discussion

[late rampart]

i tried 2 emailadresses but i cant register at all

[crystal beacon]

They are currently working on the website, please try again in 24/48 hours @late rampart !

[late rampart]

ok thxs mate

[strong temple]

props to the moderators who answering the same questions all time 👌

[late rampart]

gl hf all

[spark nebula]

How long is the open beta for Apocalypse going to be going for?

[ember thistle]

for ever

24/7

[hidden horizon]

I keep trying to sign up for the website and just get request timed out, obviously I keep trying but can't seem to move forward

[ember thistle]

the website is having issues right now

[glass furnace]

@spark nebula Open Beta will last indefinitely, until stated otherwise, as far as we're aware

[crystal beacon]

Apocalypse will exists side-to-side next to all the developing phases, and likely as a separate entity next to the MMO Ashes of Creation.

@hidden horizon They are currently working on the website, please try again in 24/48 hours

[iron vortex]

Very sorry if this question is still a popular one, I scrolled up and didn't see it posted. Is the login for the launcher still having the same issue it was this morning? Or can we log in and download game reliably?

[glass furnace]

Login is working for the launcher now.

[bronze sky]

i dont know about reliably, but i was able to log in and dl

idk about launching though

[raven heath]

I was just able to log in

[iron vortex]

Oh, cool. Excited to leave work and get that going then.

[quaint valve]

i just get incorrect login/password

[crystal beacon]

Since a few minutes ago you can log in, for now, at least. They are still very busy with fixing certain issues so reliable, not yet.

[iron vortex]

Got it, thanks

[crystal beacon]

Launching is not yet possible however. Keep your eyes on #news for updates!

@quaint valve Check the pinned message in this channel for the best troubleshoot info for now.

[midnight ivy]

can someone tell me how big the download size for apocolypse is?

[bronze sky]

17 or 19?

i forgot

gb

[midnight ivy]

good enough, dont have to delete anything then. thx

[worn wagon]

17.7 GB @midnight ivy

[crystal beacon]

17,7GB, approximately

[north fiber]

now i can login in no time. It seems to be fixed? I can install now.

[bronze sky]

atm

[glass furnace]

Logging into the launcher has been fixed. You can resume downloading/patching. You won't be able to Launch the game yet, however. They're still working on that.

[crystal beacon]

You can log in, for now, at least. They are still very busy with fixing certain issues so it is not known if the login servers will be brought down for more fixing in the future.
Launching is not yet possible however. Keep your eyes on #news for updates!

[white sequoia]

login part is working but launch still down which guess well see if people in the UK will get any play time today i

[crystal beacon]

there is a specific reason why i cant log into launcher? it says "incorrect login/password" and i am sure i type the correct credentials

[odd iron]

can we login with our email or does it have to be our username (i completely forgot the username)

[frozen junco]

any time frames on when servers will be up?

[rough summit]

Nope cant login "Failed to fetch"

[crystal beacon]

@crystal beacon Check the pinned message in this channel for the latest troubleshoot information

[worn wagon]

2-4 hours

[crystal beacon]

@rough summit Check the pinned message in this channel for the latest troubleshoot info

[worn wagon]

if everything works as planned

[wintry wolf]

@rough summit pc restart worked for me

[crystal beacon]

@frozen junco No official ETA, they're working hard though, keep your eyes on #news

server today start or no?

[odd elbow]

try to log in first

[trail jackal]

we dont think so

[odd elbow]

and download the game

[timber rampart]

is the launcher working? game doesnt launch

[crystal beacon]

@crystal beacon No official ETA, they're working hard though, keep your eyes on #apocalypse_test_news

[worn wagon]

If everything goes as planned yes @crystal beacon

[odd elbow]

then we see if we can play some minutes today

[tardy hawk]

soo launching works now or nah?

[timber rampart]

it snot working for me

[crystal beacon]

@tardy hawk @timber rampart If you are stuck at "launch" in the launcher, the developers are aware of this issue and are looking into it.
Keep your eyes on #news for updates.

[glass furnace]

Launching does NOT work. Logging into the launcher does work lol

[crystal beacon]

Launch does not work.

[feral flume]

woot worked for me

[timber rampart]

rip.... so has anyone been able to get on and play today then or still no?

[frigid whale]

i dont think so

[frigid whale]

http://status.ashesofcreation.com/

[crystal beacon]

Please keep this channel for questions and answers only. Feel free to discuss or comment in #aoc-discussion or #general-discussion

[frigid whale]

check online status here

[winter canyon]

What does "failed to fetch" mean

[deft copper]

Hey, why cant i log in on the launcher? sends me to forge arena

[quick steppe]

Wanted to ask if i could download the game onto my laptop then copy the files over to my desktop. (Of course whenever they fix the login issue)

[crystal beacon]

@deft copper Check the pinned message in this channel for the latest troubleshoot information

@quick steppe You can log in, for now, at least. They are still very busy with fixing certain issues so it is not known if the login servers will be brought down for more fixing in the future.
Launching is not yet possible however. Keep your eyes on #news for updates!

[quick steppe]

Thats not what im asking @crystal beacon

[wispy jackal]

my log in to launcher doesn't work

[odd elbow]

dont try with the email

try it with your username

[zinc silo]

I cannot login, it always says: "Incorrect password/login" when I try to recover my password it says invalid e-mail. Although its not invalid

[winter canyon]

"Authentication Failed"

[crystal beacon]

@quick steppe That's all the info I can give you, you can log in now. Try it out and let me know so I'll know for future reference 😃

[quick steppe]

I know the launcher is down i just know if when i get it installed i can copy the files to another pc without downloading it agian

[crystal beacon]

I get absolutely nothing. I go to log in to download the game and it just does a blank load and stays there

[quick steppe]

And i have tried logging in and cant get in on the launchet

[crystal beacon]

If you are having login issues, please check the pinned message in this channel for the latest troubleshooting info.

[agile badger]

When I try to recover my username on teh website its saying my email is not valid but i know the email is correct. is this a glitch?

[odd elbow]

@crystal beacon try again and again til will work!!!!

[rough summit]

Yea got the same problem "Failed to fetch" asking about it all day saying I need to check the pinned messages but no clear answer.. Even if fill in total blanco username and pasw I still get "Failed to fetch". Deleted and reinstalled the launcher several times. nothing works

[crystal beacon]

Recovering username or email might not work at the moment as they're working on the website. Please try again in 24/48 hours.
Make sure you've tried the steps in the pinned message from this channel before trying recovery!

[frail rivet]

i couldnt get logged into the launcher, so like the troubleshooting in the pins i tried to log in on the site first and was able to login to the launcher after

[sly current]

Just got wacked with the patcher error saying a new patcher was opened but there isnt a second patcher anywhere?

[shadow token]

Hi,any update?

[glass furnace]

You can log in, for now, at least. They are still very busy with fixing certain issues so it is not known if the login servers will be brought down for more fixing in the future.
Launching is not yet possible however. Keep your eyes on #news for updates!

[sly current]

Okie dokie thx

[crystal beacon]

We currently have no clear answers, they are working on a few systems to get them working. All that we can provide you is some help that are known solutions like:

• Make sure you login with your ashesofcreation.com account.
• Make sure you login with the username and not the email
• Make sure your username has no capital letters in them
• Try to login to the website before you login to the launcher

[cloud cave]

@crystal beacon i cannot log in the launcher 😦

[shadow token]

Fantastic, its so similar to bless lunch xd

[frail rivet]

read the damn pins

[crystal beacon]

@sly current read the pinned message for a solution!

[stark mist]

I just logged in and I'm downloading the game.

[frail rivet]

i had trouble logging in and followd the pinned info and was able to get in

[pine zephyr]

I purchased at the kickstarter startup the ( Pioneer - Early Bird Limted! ) for $80. If I want to puschase the ( EXPEDITIONARY PRE-ORDER PACK - $150 ) , will my initial $80 be applied to $150?

[rough summit]

Lol when I start up the launcher I get 4 launchers in my task manager

[frail rivet]

well you got 4 more than some ppl

[fringe aspen]

Where are the forums?

[glass furnace]

Forums are offline right now as the website is being migrated. May be back within 24/48 hours.

[crystal beacon]

@pine zephyr They are still migrating purchase information to the new website. Currently you can not upgrade, if that is permanent is not sure.

[fringe aspen]

Oh... I must have missed the email on that

[ebon moth]

I can launch the launcher , but cant seem to be able to login.

[cloud cave]

@stark mist i get ''user not found'' 😦

[ebon moth]

Any fixes ?

[pine zephyr]

ok, ty

[crystal beacon]

@ebon moth check the pinned message.

[ebon moth]

Where is the pinned message 😮

[frail rivet]

correction you can login you cannot play **

[crystal beacon]

@ebon moth https://support.discordapp.com/hc/en-us/article_attachments/208790407/MagnifyUgh2.png

[ebon moth]

Thanks @tulip hatch

[frail rivet]

gj mods for all the helping you are doing!

[slender holly]

what do

[signal pumice]

@crystal beacon you are Incredible, you have been answering all questions for ages now! Thank you for that! 😄

[lone valley]

lol i was inactive for about 10 minutes and i got sent back to login screen tough the download didnt seem to have stoped

[gentle isle]

^

[odd elbow]

@slender holly close the antivirus or firewall

[tight leaf]

man i feel sorry for these mods answering the same questions over and over again all day XD

[frail rivet]

try run as admin

[crystal beacon]

@slender holly Hmm that's an old bug, do you have the newest launcher?

[gloomy plaza]

@rough summit that's normal, they run games on multiple cores these days, so that your wooden pc can run the game

[slender holly]

@odd elbow i dont have any of those, The file its looking for doesnt evne exist

[zinc silo]

Its possible to login and install it

[slender holly]

@crystal beacon yes

[crystal beacon]

Okay, give me a sec. I know a work around.

[slender holly]

@crystal beacon thanks

[crystal beacon]

I'll have to find it though

[glass furnace]

@slender holly The workaround usually involves changing the permission on the file/folder to get rid of "Read-Only"

[tacit wolf]

sorry if this has been asked a lot but the game servers arent up to play right now correct?

[lime frost]

why cant i log in and download the game?

[frail rivet]

check the pins for troubleshooting!!!

[tribal steppe]

now just waiting to launch it

[frail rivet]

@tacit wolf game is not ready for playing

[foggy ibex]

i try to login on the website and it says "There was an issue in your account claim. Please contact support." anyone know what to do?

[crystal beacon]

Is login servers down?

[gentle isle]

@lime frost try signing in with all lowercase

[tacit wolf]

ty @frail rivet

[glass furnace]

Please avoid leaving one-off comments and casual conversation in this channel and stick to asking questions about the game. Thanks! There are channels for those things, like #aoc-discussion and #general-discussion.

[crystal beacon]

@slender holly If you need to replace parts of easyanticheat, download this and place it in the easy anticheat folder generated by APOC, deleting the existing contents of that folder:
https://cdn.discordapp.com/attachments/485183380842086420/522228888664014848/EasyAntiCheat_Setup.exe
Then run it and click through the repair process.

:(

[foggy ibex]

i try to login on the website and it says "There was an issue in your account claim. Please contact support." anyone know what to do?

[crystal beacon]

@crystal beacon CHeck pinned messages for the solution

@tribal steppe @crystal beacon If you are stuck at "launch" in the launcher, the developers are aware of this issue and are looking into it.
Keep your eyes on #news for updates.

[lone valley]

i have installed more then i downloaded oO

[mild charm]

login does not work

[crystal beacon]

Give it a bit.

[foggy ibex]

mine says incorrect login on the launcher and then on the site i try to login on the website and it says "There was an issue in your account claim. Please contact support." anyone know what to do?

[mild charm]

no it keeps saying incorrect login

[limber moth]

I could not repair the "Patcher System Error"

[crystal beacon]

@foggy ibex Please check the pinned messages for troubleshooting

@crystal beacon the message pinned no have solution for my problem

[winter canyon]

it doesn't work tho

[glass furnace]

@foggy ibex Go to https://ashesofcreation.com/ and on the bottom right create a support ticket.

[crystal beacon]

@mild charm Please check the pinned messages for troubleshooting

[foggy ibex]

@crystal beacon i did and see nothing about this issue

[digital zodiac]

Are you able to log into the launcher now?

[crystal beacon]

@crystal beacon It should. Close all intrepid processes or restart your pc and try again

[mild charm]

@crystal beacon where is that

[crystal beacon]

If you have trouble login in:

• Make sure you login with your ashesofcreation.com account.
• Make sure you login with the username and not the email
• Make sure your username has no capital letters in them
• Try to login to the website before you login to the launcher

[west epoch]

can we launch the game itself yet?

[crystal beacon]

@west epoch No.

[glass furnace]

@west epoch no

[lone valley]

yay download managed to finish before install somehow oO

[slender holly]

@crystal beacon thanks, i ran the install with the new .exe and restarted the game install (in admin) and its working now ^_^

[crystal beacon]

@mild charm https://support.discordapp.com/hc/en-us/article_attachments/208790407/MagnifyUgh2.png

[plain crag]

I can get here but it kicks me out every five minutes, does the download continue?

[mild charm]

@crystal beacon thank u

[tough stone]

so we can click the launch button but we arent able to play hahaha

[crystal beacon]

@tough stone If you are stuck at "launch" in the launcher, the developers are aware of this issue and are looking into it.
Keep your eyes on #news for updates.

[tame hearth]

I am able to log into the launcher but when it starts to "download" I met with a long wait period of "Updating manifest_debugfiles_win64.txt" then it just kicks me back and asks me to log back in. I've repeated this process multiple times, including closing the launcher and reopening it.

[pearl mantle]

I have an account but keeps saying information is wrong

wtf

[glass furnace]

@pearl mantle Can you be more specific

[crystal beacon]

@pearl mantle - Make sure you login with your ashesofcreation.com account.

• Make sure you login with the username and not the email
• Make sure your username has no capital letters in them
• Try to login to the website before you login to the launcher

[lone valley]

@plain crag is that a picture made with a phone or something ? oO

[pearl mantle]

I type my correct username and password and tells me that it is wrong

[hybrid shoal]

Still having trouble launching the game.

[crystal beacon]

lol stop spam server not works yet

😄

@hybrid shoal If you are stuck at "launch" in the launcher, the developers are aware of this issue and are looking into it.

[plain crag]

@lone valley yeah I don't have discord on my pc

[slender holly]

@crystal beacon is their ar eason for no capital letters? Because mine worked fine with them

[foggy ibex]

i try to login on the website and it says "There was an issue in your account claim. Please contact support." and i login to the launcher and it says incorrect i am aware they are down but i havent seen anyone with my issue on the website

[crystal beacon]

It's a known bug, they have been working on it though.

[cursive trail]

Spitzy, I noticed my account didn't work on the launcher, but when I went to the site I noticed it put it in all lowercase, so I tried that and it worked.

[pearl mantle]

yea I tried that :/

[fickle sluice]

@foggy ibex swift me too

[foggy ibex]

@fickle sluice its when it ask me to make a new username

[fickle sluice]

Its telling me change my username

[foggy ibex]

ye me too

[lone valley]

@plain crag i got sent to login during download too but that didnt seemed to stop it for me .. now im stuck at 96.35 % instal

[floral skiff]

I tried to login with my ashesofcreation account and it is not working.

[glass furnace]

@lone valley It usually stops there. Give it some time and it should push forward.

[crystal beacon]

@lone valley That's normal. Just give it a few minutes

[plain crag]

@lone valley a thanks

[crystal beacon]

"few minutes" usually about 10/20 minutes

[lone valley]

i am i noticed it has a few steps where it spends a bit more time

[fickle sluice]

@foggy ibex I tried changing my username and still have the same message

[crystal beacon]

The recovery is currently under maintenance, and will likely give an error. Please be patient and try again in 24/48 hours.

[lone valley]

maybe i should close my 50 tabs google chrome lool

[lone valley]

lol i closed google chrome and a new download progress bar showed up

[dark holly]

how long till we can log in?

[amber wind]

Logging in works in part already @dark holly

[analog idol]

help im in

[glass furnace]

The current ETA was for "Afternoon PST". That could be anytime between 30mins from now and 4 hours from now.

[crystal beacon]

@dark holly You can log in, for now, at least. They are still very busy with fixing certain issues so it is not known if the login servers will be brought down for more fixing in the future.
Launching is not yet possible however. Keep your eyes on #news for updates!

[dark holly]

oh wow

[slender holly]

I think im stuck at 96.35%

[dawn sinew]

No you are not stuck, its just checking files !

[worn wagon]

@slender holly thats normal just wait

[eternal field]

long tingg

[vague orchid]

I can't login at all

[glass furnace]

@hybrid shoal @ruby kernel There have been issues logging in all day. If your issue persists, keep trying. The login servers may go down at any point before launch. Also I see that the 1 minute timer is back,
@slender holly That is typical, and if you wait 20-30 minutes, you should be fine.

[snow brook]

People stucked in "launch" bug will not play today I supose?

[west burrow]

o yes i logged in finally

[brazen summit]

I have a question. I cannot login anymore with my account details. It says username invalid...and I stored my account details in my browser. Im a kickstarted backer and have no clue how to get into my account now

[unkempt perch]

"That was visible for a solid yikes quantity of time units"

[crystal beacon]

If you, however, still can't log in:

• Make sure you login with your ashesofcreation.com account.
• Make sure you login with the username and not the email
• Make sure your username has no capital letters in them
• Try to login to the website before you login to the launcher

When all of that doesn't help, please be patient, they are still working on migrating the data from the old website to the new website. If the problem remains for the next 24/48h please recover your data with the link in #news

[crystal beacon]

@analog idol Launching the game from the intrepid folder will only load the Client side data. It will not work correctly and you won't be able to queue for games.

[brazen summit]

I dont know what my username is @crystal beacon I never stored it. I always used my email address

[winter canyon]

what does authentication failed mean

[lavish siren]

PST is 12pm atm right?

[west burrow]

well i press launch and nothing happens

[snow brook]

People stucked in "launch" bug will not play today I supose?

[crystal beacon]

@west burrow If you are stuck at "launch" in the launcher, the developers are aware of this issue and are looking into it.
Keep your eyes on #news for updates.

[amber wind]

yep @lavish siren

[glass furnace]

PST is at 11:36 atm

[slender holly]

w00t game downloaded, now i just have to wait for the launch bug to get fixed

[drowsy torrent]

11:36am PST right now

[worn wagon]

@west burrow this is a known issue and Intrepid is working on it

[winter canyon]

people at school, does your wifi allow you to play

[west burrow]

ok thx

[snow brook]

People stucked in "launch" bug will not play today I supose?

[lone valley]

@snow brook stucked at "People stucked in "launch" bug will not play today I supose?"

[olive cairn]

Is it possible to change your username?

[glass furnace]

If you are stuck at "launch" in the launcher, the developers are aware of this issue and are looking into it.
Keep your eyes on #news for updates.

[winter canyon]

also verification of emails does not work

[flat mountain]

So how do i see my kickstarter preorder on the site now it doesnt seem to be showing up on my profile

[rough summit]

I can easily log in into the site, my username does not have any uppercases, yet I cannot login to the launcher... So i hope they drop an update for the launcher because I think mine is screwed.

[crystal beacon]

whats this error There was an issue in your account claim. Please contact support.

[foggy ibex]

@crystal beacon mines the same. i have no idea

[surreal elk]

Might want to put a ticket in

[glass furnace]

@flat mountain The systems governing packages, referrals, etc., are still in the process of being migrated. Might take 1-2 more days to migrate all of the data. It is recommended you don't not make any referrals or purchases until the systems are fully functional.
@crystal beacon If you've already tried all of the solutions in the pinned messages, feel free to open an actual support ticket on the website.

[crystal beacon]

I rebooted the pc 15 times, killed the processes 200 times and not right
I think the problem is in the launcher, because every time I open the game, it opens 4 launchers at the same time and when I close one of them, they all close, so I hope someone in the game's staff is seeing this message so that you can notice this error.

[flat mountain]

Ah

[stoic garnet]

Can we know why the systems need to be migrated? - This must be a last minute decision given that we were supposed to go live yesterday. Is there something wrong with your own infrastructure so you're using cloudflare?

[crystal beacon]

there's nothing pertaining to the error message that i got in pinned messages.

[glass furnace]

@crystal beacon When starting the launcher, if you get a “Patcher System Error” message, Open the Task Manager, click on Details and kill all tasks matching “Intrepid Studios Launcher.exe”, “APOC-Win64-Shipping.exe”, and “Patcher.exe”. Restart launcher.
If that isn't able to fix it, then right now there's no known solution. Other users have run into this issue, and we've reported it to Intrepid. No ETA on a solution.
@crimson yew I doubt anyone here can speak to why the systems are being migrated. I'm not even a mod.

[crystal beacon]

I downloaded the game, restarted the launcher and now it says that I have to install the game again 🤔

[tardy hawk]

can you launch now or not?..

[amber wind]

You can download, but not launch @tardy hawk

[glass furnace]

@tardy hawk No, you cannot launch now. Check #news and/or #314513053486022676 for updates on that. You cannot launch, but you can login and download/install the game.

[winter spindle]

I cant even download the game. I try to login to the launcher and the ui disappears and I just see the splash art for about 5 mins. Then UI comes back and asks for a relog

[foggy ibex]

@amber wind not all can download

[amber wind]

yeah, but not all can even install the launcher, soo 😄

[rough summit]

Some ppl cannot login tho, I can login on the site fine just not the launcher

[plain dew]

I finally could download it but I'll have to wait for launch too i guess

[dry loom]

finally downloading

[crystal beacon]

So i started downloading and went afk, after some time i guess it just automatically logged me out. Can i turn that off?

[neat bear]

@crystal beacon 4 clients seems normal, 1 is for the main window, the one w/ the most RAM usage is the graphics you see in the background, and I'm guessing the other 2 are in charge of network/patching tasks

[polar lantern]

Downloaded it when will we be able to Log into the game account login is offline atm.

[clever ore]

can we launch already or still nah ?

[glass furnace]

@clever ore No, you cannot launch now. Check #news and/or #314513053486022676 for updates on that. You cannot launch, but you can login and download/install the game.

[crystal beacon]

http://status.ashesofcreation.com/

[muted owl]

any eta when the servers will be up and how will we choose location. Is it based on where we are or can we change it manually ?

[amber wind]

@neat bear Patcher.exe does the network/patching, should show up as a different task in windows 7 taskmanager ^^

[neat bear]

yes but something needs to spawn it

[glass furnace]

@muted owl The last announcement said we should expect something within the next 1-3 hours. Seen #314513053486022676 and #news for more updates

[polar lantern]

Launcher just looks pretty cant use it atm

[drifting wadi]

it says my pw and username is incorrect?

[true jewel]

Use all lowercase letters for your username

[west sorrel]

Is the Server online ?

[fallow onyx]

Read news or at least 10 msg above before ask something. Yensid must have godly patience..

[neat bear]

@amber wind

[polar lantern]

Ya said my password and user name was wrong also and cant get on website to veryfy it.

[glass furnace]

Please avoid leaving one-off comments and casual conversation in this channel and stick to asking questions about the game. Thanks! There are channels for those things, like #aoc-discussion and #general-discussion.

[winter canyon]

i still can't log in, I keep getting a "Authentication Failed" has anyone else had that yet

[frail sun]

DL intalled and patched but when i click launch it does nothing

[odd oasis]

anyone had also account issues? (like when they want you to change your Username after login you get an error and should open a ticket) how long does it take them on this kind of account isses (website transfer) to respond?

[cursive trail]

I think they're still working on the servers, so if you can get to the launch button you're about as far as you can get atm

[haughty osprey]

so now when apocalypse has launched, do we use the account we used for testing or should we use the forum account??

[polar lantern]

I am trying to recover my User name and says not found under my Email adress so I just try to register new again and says cannot use email adress...

[stable plover]

@polar lantern Account migration is still being worked on, please don't make accounts with the same emails as existing accounts

[empty crescent]

Servers on?

[stable plover]

@empty crescent The download servers are on, the login servers are on but under a lot of pressure, the gameplay servers are not on

[polar lantern]

@stable plover So do I need to wait and try to recover my User name and login info or should i create a entire new account under my Google Email ?

[haughty osprey]

well it says incorrect username and password when I try to login.

[stable plover]

@polar lantern best to just wait for things to get sorted

[crystal beacon]

how long will it take?

[frail sun]

eta or being "sorted"

[stable plover]

@haughty osprey make sure you've logged into the website at least once, use lowercase everything, it's switched to usernames instead of emails

[pine zephyr]

as long as it takes

[subtle narwhal]

so still no game then? Im logged in fine finally and I have the game downloaded fine, but when I click launch nothing happens :/

[amber wind]

Servers not online yet @subtle narwhal

[gentle steppe]

time PST ?

[stable plover]

@frail sun things are expected to be completely functional within 48 hours, with increasing functionality along the way - game is expected to be playable today Intrepid time - it's noon for Intrepid

[worn wagon]

you can just google that

[modest basalt]

Hi so the game is still online?

[crystal beacon]

then should they dont set release to 18.12, when they are not able to take server online on this Date. They should set release Info 2019

[haughty osprey]

@stable plover Nobody answered me, should we use the accounts that we made for testing (the ones with temporary names) or should I try login with my forum name and pass? cause neither works

[polar lantern]

@stable plover I have not been able to get into the Website either using my normal Email.

[frail sun]

@stable plover nice West coast 😃 sounds good

[stable plover]

@haughty osprey old website accounts - the temporary test accounts basically don't exist anymore

@polar lantern need to login with your username, not your email

So like I'd login with 'greypelt' and not '[e-mail]'

[crystal beacon]

ITS ONLINE GUYS

[haughty osprey]

That's what I tried but it simply does not work.

[subtle narwhal]

I literally made a new emails pecifically for this at hotmail, took me 30 seconds, then I opened the launcher and clicked register, then I put in my email and made and account. I wasnt able to login to the launcher with it at first, but if you READ what it says when you are creating your account, you'd know that it can take a few hours for your account to get migrated. So if you just recently made it, probably wont be able to log into the launcher yet

[polar lantern]

@stable plover ! I need the website to remind me of my Username Grey...

[tepid current]

😢

[hasty zephyr]

website is slowly coming up. I can now logon and am starting to see me 'other' inventory. Patience is key today

[zinc silo]

Download progress is at 28 percent but "Applied Changes Progress" is at 7 percent. Is that normal or a bug ?

[stable plover]

@polar lantern website isn't expected to be able to do that for 24-48 hours I think

[pallid vigil]

Any clue on when the servers will be ready to play?

[heady river]

Is AOE focusing more on battleroyal than the real game just a question.

[polar lantern]

found it ! G2G thx Greypelt

[amber wind]

thats completely normal @zinc silo

[zinc silo]

Ok thank you @amber wind 😃

[stable plover]

@polar lantern if you've ever used the Intrepid forums to visit your own forum profile, you can put 'forums.ashesofcreation.com' into your search history and it'll give you the names of every forum profile you've ever visited - good chance you could narrow it down to the one you made

[heady river]

alot of fans want to try the real game instead of BR

[frosty forge]

windows 7 , what to do ?

[modest basalt]

I cant remember my use name, so what do I do?

[pallid vigil]

You’ll have to wait another year for that

[verbal bobcat]

U remember it

[subtle narwhal]

LOL upgrade from shitty windows 7 xD

[vestal token]

Everything they are working on in the BR is directly relatable to the MMO so no, they are not working on it more, they’re working on it parallel.

[polar lantern]

1. upgrade to win 10 ... 2. I got it going Downloading at 10mbs thx Grey 😄

[haughty osprey]

windows 7 is great though (but 10 is better)

[stable plover]

@frosty forge Q: When starting the launcher, if you get a “Patcher System Error” message:
A: Open the Task Manager, click on Details and kill all tasks matching “Intrepid Studios Launcher.exe”, “APOC-Win64-Shipping.exe”, and “Patcher.exe”. Restart launcher.

[celest owl]

are we allowed to stream apoc?

[heady river]

isnt it better to get to try the real game than do BR if the development of BR went into getting people to try the real game. that would have been better

[stable plover]

@celest owl Streaming is allowed

[crystal beacon]

so is it up yet or nah

[frosty forge]

windows 10 is just shitty enff for games

[modest basalt]

I tried to reset my password, its telling me. The email cant be found. Odd

[amber wind]

Win 10 is fine, but we should keep discussion out of here.

[severe wedge]

Hello i downloaded game but when i press launch it never executes. Is there a known problem right now or something?

[tough sail]

thus game has the worst launch

[celest owl]

apoc is not the launch :^)

[haughty osprey]

@stable plover I solved the login issue. Apparently the launcher only let me login when I ran it as administrator, which is really weird but ok.

[hard plume]

@tough sail it has no launch yet 😄

[frosty forge]

@stable plover i read the comments , and i did that , killed 4 processes and application closed , then i tried to open it again , still nuthin gives me the same error and 4 processes again

[stable plover]

@heady river As a player you can just wait to test the MMO portion and play the BR later if you want

[bronze meteor]

Launch button ready for clicking! can't wait for the servers to go up

[stable plover]

@frosty forge Intrepid is working on it - I don't have a better workaround for you atm

[hushed salmon]

Since how long the servers are down?

[verbal bobcat]

Are they really doe isn't like really late in the us?

[heady river]

@stable plover tbh isnt it better to test the MMO portion than doo BR

[fluid bluff]

I have a question: When i try to recover my password, it says that my email isnt valid

[terse vortex]

My download progress is stop at 96,35%, there are a reason?

[foggy ibex]

@heady river not all systems are in place

[amber wind]

just wait @terse vortex its checking files

[blissful swift]

@terse vortex check pinned messahes

[feral flume]

I feel for the moderators

[frosty forge]

@stable plover , alright imma wait , please tag ppl or pin it if there's any other solution u get from the company 😃

[crystal beacon]

ETA until servers?

[verbal bobcat]

Being a mod on this server most be a pain F

[bronze meteor]

@fluid bluff Have you saved your login info via your browser? If so you can check to see if the email you're using is correct

[ruby crag]

Tried logging in, "invalid username/password", went to reset my password.. My account doesn't exist anymore. I tried making the account again and it timed out. I'm going to assume the server with the accounts is down. Lol.

[blissful swift]

Check pinned messages

[jovial charm]

@ruby crag did you try to write you username withuot capitals? It works for some

[feral flume]

I think they love the pain since they volunteered for it. I do not envy with the rinse and repeat questions getting asked.

[modest basalt]

IDK what to do, it cant find my email address

[bronze meteor]

@modest basalt What's the error you have? I'll try my best to help

[mild charm]

The game is not up atm is it

[stable plover]

@heady river time has a linear flow
"isnt it better to get to try the real game than do BR if the development of BR went into getting people to try the real game. that would have been better"
They need to develop the systems used in the BR on the way to getting the MMO ready to test
The MMO won't be ready to test without most of the systems used in the BR already having been developed

[verbal bobcat]

Ggx gang out

[tepid current]

do you think the serv will be playable in 1 hours or 2,

[modest basalt]

when I try logging it, it tells me "Invalid input parameters". Then I try and reset my password it tells me, "Email is not valid"

[ruby crag]

Within my browser.. On the Intrepid website.. I entered the email I 100% know I used to sign up.. And it said it doesn't exist. So either the reset is searching a DB that isn't online, or that DB got wiped.

[amber wind]

Did you log in using your username? Email does not work

[worn wadi]

same here, its so frustrating

[bronze meteor]

@modest basalt Account recovery is not currently available. Should be up before Dec 21. Restart the client/refresh webpage and try again. it took me 3 tries to log in

[fluid bluff]

Even if i try to create a new account using my email, it says that the email isnt available, so my email has to be correct

[drowsy torrent]

log in with user name in lower case, no email

[cerulean hound]

Where do we get the patcher/launcher?

[modest basalt]

Got it, I was using email address. Sorry

[ruby crag]

lowercase does not solve this issue. For me.

[worn wadi]

i tried all, after a time it accepted but said i have to change my work cause of the problems with big letters . i have no idea what they want from me . and no matte wich name i choose it again says there was a problem contact support . but support doesnt reply

[amber wind]

https://ashesofcreation.com/launcher/latest @cerulean hound

[dreamy jackal]

are servers online for US?

[bronze meteor]

http://status.ashesofcreation.com/ @dreamy jackal

[broken mason]

So, I downloaded the launcher, I logged into the new webpage, I managed to logg onto the launcher, downloaded the game. but now when I press launch, nothing happens. Anyone know what might be wrong? 😃

[stable plover]

@dreamy jackal DL servers are, login servers are up but are under stress, play servers are not

[jovial charm]

@broken mason servers aren't up 😉

[dark holly]

ETA on servers to play ?

[lime holly]

the game will be released in Italian?
many Italians are looking for a mmorpg in our language

[subtle narwhal]

damn look at this cutie

[crystal beacon]

Where can I check pinned messages guys? Because my download stopped at 96,35%

[charred orchid]

@lime holly I'm pretty sure it won't

[broken mason]

oh lol, okey 😄 just wait abit more then xP

[stable plover]

@dark holly 'Today" for Intrepid, which lasts about 12 more hours

[bronze meteor]

@crystal beacon "When downloading the game, it is normal for the updates to get stuck at 96.35%. Just give it more time, and it will resume automatically."

[vague panther]

top right corner of this chatroom

[odd oasis]

top right corner besides Userlist in this channel

[modest basalt]

Awesome, it working. Thanks everyone for the help

[stable plover]

@crystal beacon 2 buttons to the left of the search box in top right

[crystal beacon]

@crystal beacon https://support.discordapp.com/hc/en-us/article_attachments/208790407/MagnifyUgh2.png

[ruby crag]

@crystal beacon your issue is addressed in #apocalypse_test_help_faq

[crystal beacon]

Ty guys

[green quail]

is the servers up?

[ruby crag]

When the patching progress bar stops near the end of patching ie: patch progress is showing something similar to 97.48%, and does not increment from there:

1. The files are being unpacked and processed, please wait until the process completes
2. We are adding better user feedback experience for this stage, please bear with us!

[bronze meteor]

@green quail Please see #web-maintenance or https://status.ashesofcreation.com

[floral sonnet]

hey, what's up with a full screen launcher? That hasn't been a thing in more than 10 years

[grand creek]

guys

[queen ridge]

Lol mine says 100% complete but still says still patching...

[crystal beacon]

Updating current information in the pin.

The servers are currently not online.
We do not have an ETA, but it will be announced by the developers in #news and #web-maintenance

Launching the game from the intrepid folder will only load the Client side data. It will not work correctly and you won't be able to queue for games.

The download link is: https://ashesofcreation.com/launcher/latest Please be aware that the site can be offline at times due to high traffic or quick fixes. Current Launcher version: 1.0.112
The game currently needs approximately 17,7GB of storage.

When downloading the game, it is normal for the updates to get stuck at 96.35%. Just give it more time, and it will resume automatically.

If your patcher got a bit excited, try closing all of the intrepid tasks or restarting your pc. It's an error when having multiple intrepid tasks opened at the same time.

If you can not log in, please make sure that:

• You are using the account that you use for the ashes of creation website.
• You are logging in with the username (all lower case)
  It has also helped other users to log in on the website before trying to log in on the launcher. Please keep in mind to use your username with all lowercase, when you log into the launcher.

If that still has not helped, please be patient as they are still migrating data from the old website to the new website. If your issues still persist in 24 to 48 hours, they will create a recovery option.

Keep in mind that Referrals; account info (in terms of purchases) and the forums are still being migrated. This means that they currently do not fully function. This will be solved once the migration is ready.

If you get: "There was an issue with your account claim," error on login, the current workaround is to use lowercase letters.

Make sure that when you have gotten a verification mail that it comes from: Intrepid Studios [e-mail] It is signed as "The Mailgunners".

[ruby crag]

More than likely still unpacking archive and putting it where it's supposed to, @queen ridge

[bronze meteor]

@queen ridge It is most likely verifying files, give it a few minutes. that is normal when installing a game! 😃

[queen ridge]

kk, thank you 😄

[crystal beacon]

Mine is now ready to Launch,great

[azure birch]

so servers still not up yet?

[ruby crag]

@crystal beacon log in if possible, but the game servers are still offline.

[dark holly]

did i just read 12 hrs wait time?

[grand creek]

if i press launch nothing happens anyone can help me ?

[gentle isle]

servers aren't live yet

[snow brook]

@grand creek Just wait until they patch it I think...

[dapper heart]

Is the game worth the $75 or is it just acting as donation money towards the company

[crystal beacon]

Yep i am logged in already,ty @ruby crag

[ruby crag]

So will Apocalypse make use of assets I can assume to see in the full MMO later?

[verbal bobcat]

@dapper heart

[sinful crag]

Mine was not stuck but when i click "update" it shows "%93 applied changes process" but instantly download bars closing and shows update button again. Is it same with the stuck problem?

[lucid crater]

is the game playable yet

[tulip hatch]

@dapper heart was its "worth" entirely depends on your personal preferences and how you value spending your money

You can check out future streams and past streams prior to deciding if you want to purchase.

[dark holly]

I have question what classes can we use for Apocalypse ?

[gentle quiver]

are th servers up?

[light raptor]

nope

[tranquil panther]

Do we have an ETA on them?

[jolly pebble]

http://status.ashesofcreation.com/

[coarse sinew]

afternoon PST @tranquil panther