#questions

1 messages · Page 276 of 1

sharp bramble
#

@woven kettle Do you have the power to give me my perms back LOL. Left the discord right before all this stuff happened. WiggleMouse

Blues: Entertainment why else tf

woven kettle
ashen scroll
#

Hey @idle siren hows your already funded game going? Noway you ran out of money right?🙂

shy latch
#

@MRK lets say, and its a very long stretch, that they continue somehow. Im afraid a community driven game will die anyways after what happened, there will be simply no more willing people to buy it and will never grow from this point on. This game just doesnt work on empty servers because this world needs to build itself. So no matter what this game is pretty much done from now even when the servers dont get closed in the next couple of days.

I personally look that i somehow get my refund and write it down as a good memory (from the gaming view). Because i legit had some fun playing this game and sunk many hours into it in 1 month.

twilit light
#

game still working servers still runing

eternal canyon
#

Steven is a scam artist -

late meadow
#

Did they came out with any info at all?

polar mauve
#

My nuts are itchy rn I’m scratching my nuts rn man straight raking my shi

dire vector
past crypt
#

We still on a six hour chat timer? Cause dude I get super tired of writing a message and accident

somber kernel
tight prism
#

<ZA

true fossil
#

Is it still too late for a refund @idle siren ? You said any time during the testing phase, if we werent happy, we could have a refund.

warm vale
rustic vale
#

normalement je remboursement sur steam est possible

covert tundra
#

The servers will shutdown when the server provider realizes they aren't getting paid. Until that happens or we hear further, enjoy.

fresh haven
#

@woven kettle you work for whom? Lol 😂 you ain’t here for free right? Any news on any of this mess other than what we all know?

iron kindle
#

Anyone managed to get a refund off steam?

slow wadi
woven kettle
fast bison
lavish crow
#

got an actual person and still got rejected

crimson rock
tough tartan
#

i wanted to buy this scam before christmas, im glad i didnt. Its just a scam

azure gull
#

What's the best place to grind after Lionhold?

restive mural
#

Servers still up?

mint plover
#

f

versed kernel
#

Intrepid Studios shot my dog

late zephyr
pastel thunder
#

World of Wokecraft

limpid nebula
#

Just got my steam refund! 360h in 3weeks

There are guides in youtube and reddit that can help you with this, your money is frozen by steam

@idle siren FUCK YOU STEVEN, GABE WILL GET YOU FUCKER!

Am out of this discord, full of clowns, steve cultist and wankers without a spine

graceful drum
#

Quite sad @idle siren is not facing this situation on any sort of media.
Anyway, "you harvest what you seed". Good luck with everything.

mint smelt
#

SCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMMSCAMM

upper moat
#

I just want to know why am I not getting my refund back from steam when they originally said they would be gving back refunds.

ocean thicket
#

I hope all you backers/Steamers get your cash back.

gilded tendon
#

Does anyone know if I can get a refund with hundreds of hours? If not no big deal also when are the servers going down?

woven kettle
#

I cant

wise bolt
#

hello guys and girls i got my Refund so yea im happy, screw this studio

hallow badger
#

The question why the game is still on who is running the game if all employees are not on duty @woven kettle

soft pollen
#

Feel like following Steve's example. Anyone want to fund me for a product I haven't decided on yet?

solemn canopy
#

What makes us laugh, makes us cry

night plume
#

@idle siren Why don't you remove that fucking smiling emoji with the halo over its head from your name. It just makes you look like a smug piece of shit; Never mind, you are a smug piece of shit.

rigid juniper
#

For years we were asking for a release date, finally it was a studio closure date that I should have asked for, it would probably have been easier to give.

blissful mango
#

So are y’all gonna release the files so we can make private servers

slow helm
#

The developers didn't get their final month paycheck and they were sacked just before their payday with no notice period or any severance.

This was well planned.

versed heron
#

any lawsuit yet?

bleak girder
#

@idle siren I just took out a second mortgage on my house to help pay for the marble floors in your new mansion. Send me a DM so I can help you out. I don't want you to lose your billionaire status. Also, I just started a MLM firm for butt plugs. Hit me up!

gritty wraith
#

He took the money and run... he should be lynched

hushed bramble
#

thank you a lot, just got my refund from pay pal

languid forum
#

Do you guys think they’re still doing the February live stream for Q1 updates?

sturdy summit
#

Class action lawsuit with the better business bureau when?
Personally I'd like my $300 back. I don't have the kind of money to hand that out to thieves.

severe musk
#

I buy this game two weeks ago and i don't care about my 50$, this game was not finish but it was something else and i rly like that, its very sad that its game over

iron oasis
#

Look at you loser. I dropped $100,000 into Star Citizen to actually play the game of the FUTURE: spawn on my Idris, brew coffee in the galley, seamless planet landing, FPS bunkers, tank ramps onto my Kraken, then 400-player capital ship wars. You got jebaited by some lowlife kickstarter LOLOL
Should've backed a REAL alpha with a REAL vision like SC. CIG Eternal for life chuds 💪 💪 🖕 🖕 🛫 🛫 ✈️ 🚀 🪐 🪐 🪐

whole swan
#

If anyone want to start this, I would be the first backer ( ͡° ͜ʖ ͡°)☞ (‿ˠ‿)

silver wadi
#

Yes they are still up. My guess is it more likely they find a buyer or transfer to China if servers are kept going. That being said cash burn has dropped substantially since they no longer need the bandwidth when servers were maxed to capacity.

iron helm
#

asses of creassion

finite tartan
#

ashes to ashes, sus to dust

tired totem
#

Haven’t played since news dropped and still think about it all day….. worse then crack somebody help me

ashen current
#

its cube world all over again chat, steven was wollay the whole time

leaden oracle
#

so when is the server getting shut down?

upper umbra
#

I'm surprised the Discord hasn't been shut down given the fact that the studio basically has. Why is the game even still up on Steam? Are the new company heads trying to squeeze as many pennies as they can before they pull the plug? I don't see how the company expects to even make any Steam sales on it given that the game has been review bombed to all hell warning people not to waste their money on it.

trail adder
#

Navigate to steam> help>steam support> games, software, ect> click AoC> VIEW RECIEPT> " I have a question about this purchase"> copy paste.

Dear Steam Support Team,

I am requesting a refund for Ashes of Creation due to extraordinarary circumstances related to the sudden collapse of the developer, INTREPID STUDIOS, as of Feb 1, 2026.

This is not a standard refund request based on gameplay preference of dissatisfaction, but a report of a broken promise and an effectively abandoned Early Access Product.

Reason for this request:

Studio closure
It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the development team has been laid off, with WARN Act notices issued.

Abandoned Early Access Product.
Ashes of Creation was sold as an Early Access title with the explicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted , and the advertised product will never be completed.

Loss of Product Viability

Without an active development team, the game's servers are expected to shut down or become non-functional, rendering the product completely unplayable.

I respectfully ask Valve to treat this case similarly to previous precedents, such as "The Day Before" Where refunds were issued due to the studio closure and false or unfulfilled advertising shortly after release.

Given these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold.

jaunty crater
#

PAX DEI clan Ravengate is recruiting PVPers. Love it or hate it, we are very active having plenty of fights. Check my bio for links.

granite flower
#

"This has been heartbreaking" - laid-off Ashes Of Creation devs won't get final paychecks and compensation, says former comms head"

light quest
green cedar
#

Make sure to keep pressing steam for refunds on anything you bought through steam!

thorny compass
#

so the game is dead ?

honest cloud
#

erda, "boss" is gone, as i understoof most/all of the staff is layed off (no last paycheck), a "mysterious" board of directors magically appeared , all day long it is havoc here on discord with no moderator/official staement....so i guess, YES, ALL OVER.....

oak ingot
#

What if ashes rebranded as a fishing game?

high sparrow
#

@idle siren can you just thumbs up or down if servers will be staying up or not 🙂

winged basalt
#

Rebranded as LOTRO, SWTOR or wow classic plus....

lethal notch
#

🫵 steven 🖕
🦵 🦵

calm widget
#

I just smashed my TV in front of 30 guests at my party because of the game. My wife just took our crying kids and said they’re all spending the week at a hotel. Steven has ruined my life and my party. I can’t handle this anymore. Goodbye Ashes of Creation. I am no longer a fan.

wide herald
#

Les re kbio a todos y sobre todo a los q pagaron miles de dólares en las alphas horribles

echo comet
#

I just smashed my TV in front of 30 guests at my party because of the game. My wife just took our crying kids and said they’re all spending the week at a hotel. Steven has ruined my life and my party. I can’t handle this anymore. Goodbye Ashes of Creation. I am no longer a fan.

copper cosmos
lusty quest
#

Really enjoying the game so far. Is there any other discords or places to find information that is updated often? I know it's alpha just curious if any wiki or other sites have been started? 🤔

wind wind
#

guys any guide on how to get millions quick? oh wait....

woeful spindle
#

Lol what an absolute show

candid rain
#

@idle siren you paedo

mild swift
#

Anyone knows if Darkfall: Rise of Agon is still populated?

twilit tree
#

Ong brother I’m with you!

vivid delta
#

Is someone likes to spend their money on kickstarter then u should check Epitome mmorpg CheekySteven

split galleon
#

Yall should look up Darkfall Raise of Agon

Its a community owned project that just wiped 2 weeks ago.

Best PvP of any game, sieging, boats, indepth crafting

Its the game AoC wished it could be

rain anvil
#

reminder for anyone seeking refund with over 2 hours 2 weeks - Help - Steam Support - Games, Software, etc. - Ashes of Creation - view receipt - I have a question about this purchase - ask nicely for a refund due to dev closure.

worked for me, had 40 hours

response time for me was around half a day

do not do charge back to steam from bank your account can be banned for 2 years, however if you bought it elsewhere go nuts

karmic frigate
wild swallow
#

It's offical I can get banned from this discord now 🙂 thanks for taking my money you bums

warm magnet
#

question! I bought alpha2 i think awhile agao..Can i get refound?

buoyant slate
#

lfg church level 7 i love this game guys lets go

signal haven
#

did bespoke podcast get shut down

potent shore
#

🫵 steven 🖕
🦵 🦵

proud iron
#

Im looking to start a guild to prepare for launch ik its early but still how would I get perms to post my guild in the recruitment?

ancient ibex
#

Hello everyone, I want to support the project. Could you please let me know where I can buy the game and how I can become a tester, since Steven currently lacks testers at his company? I understand that the game is still in the development phase, and I believe it will break many records in the future.

subtle shadow
#

Hope they get a testicular torsion

ocean lodge
#

Is the shutdown part of the dynamic node system?

fleet junco
#

How am I supposed to get a refund over steam when I joined during Alpha2? My receipt shows 0 dollars 🙁 ... or will Steam try to get the money back from the publisher?

past folio
indigo rapids
#

Is there a way to get your money back if you joined in Alpha2?

fervent current
#

🫵 steven 🖕
🦵 🦵

wintry knoll
spice vine
#

@ancient ibex if u know how to refund let me know

turbid plover
#

Guys 2 days Quinfall release on steam inn 2 days 10$ dollars..

glossy violet
#

look for bellatores 2q russia beta 4q release

unreal rock
#

How do I get refund from like 2 years ago is that possible? if I purchased the $300 bundle way back lol anyway to get that back?? - I’m suing

silk hatch
# unreal rock How do I get refund from like 2 years ago is that possible? if I purchased the $...

someone posted this early:
I just got refund for $120 from buying Alpha 2 that I bought over a year ago. My credit card company is refunding me after opening fraud investigation and detailing situation.

This what I said to credit card company

“Reporting product as not delivered”

“As of February 1, 2026, it has been officially confirmed by major news outlets (Insider Gaming, PCGamesN) that Intrepid Studios has effectively collapsed. Founder Steven Sharif has resigned in protest, and mass layoffs have been issued under the WARN Act. The product I purchased is no longer functional as intended, development has ceased, and the studio is no longer able to support the game. This is a clear case of "abandonware" and an exit-scam occurring immediately after the Steam launch. Holding my funds for a product that has been permanently abandoned by its developers is a violation of fair consumer practices. The product has not been delivered, and will not be delivered due to the owner and senior staff resigning and the rest of the staff being mass laid off.”

If they ask if you have tried to reach out to company say yes once you called and they didn’t pick up which they won’t (their phone info is online ).

There is likely nobody left at the company to respond to these inquiries from the credit card companies and banks. This will become a default customer decision. Most likely if Intrepid tried to fight it they would lose that case but who is there to even try. It’s over

I worked at a company that dealt with these product not delivered inquiries from credit card companies and it was difficult for a company to win these cases against customer even when the company was 100% in the right. The credit card companies and banks want to side with customer as they are beholden to them not the companies their customers have disputes with. So use your customer rights!

Get your money back!

Don’t give them a golden parachute after abandoning the game. Take every last bit back you can

quick thorn
#

Stop the cope

carmine sandal
#

WTF is wrong with the game right now, i dont get answer from anyone in the admins panel etc.

barren kelp
#

Actually its not worked for me... 🙁

tame dirge
#

but I guess the cosmetics and the packs from their shop (such as the $300+ 🙃 ) there is no chance refunding...

novel canyon
#

Is it possible to get a refund?

north citrus
#

LF Cleric & Bard SB 6/8

viscid mural
#

lol, don't often waste time reading this shit but that was good clap @spiral needle

heady dagger
#

whats the best grind spots ?

visual forum
#

Ashes of creation died in 54 days of “launch”. Yet RuneScape has been alive for 25 years…even WoW couldn’t kill RuneScape.

regal girder
#

RuneScape will be here after humanity fades from existence.

obsidian moth
#

yeah but runescape is kind of boring tho

honest reef
#

How is there no official statement in news yet Steven? I hope you enjoying your yachting off the coast of Italy. Thief of Dreams.

barren quarry
#

Everyone is fired so peopl;e who would make a statement are gone lol

strong dock
#

Why servers are still on? Turn that shit down

modern quail
#

Steven has been in here responding which means he is reading some of what we are saying, search messages from him to see

keen wing
#

not for like 8 hours now which is a long time in this situation

stoic hull
loud moat
# rain anvil reminder for anyone seeking refund with over 2 hours 2 weeks - Help - Steam Supp...

They told me no - despite about a dozen other games purchased through them - it really is not the $, as I did EA with BG3 and PXD (and paid a bit more) - would just love to see this thing continue (it is raw, rough, yet has enough to keep you going) - however, I do not trust certain countries (about as politically sensitive as I get) - if it is outsourced to C****, I would never subject my rig to that...

tired otter
#

[[[[[[[[[[[[[[[[[[[[[[[[[[[[[

queen stream
#

For 40$, if you spent 200 hours playing, it cost you 20 cents per hour for entertainment.

maiden bough
#

dam what a party, lucky I asked for a refund 1 year ago

honest flicker
#

Just fucking release the source code and let players / other companies build their own servers

dire osprey
upbeat basin
#

Caca of Creation

shy juniper
#

srsly wtf

brazen rock
#

Wait are the servers still up? I would have thought they would shut them down

wheat carbon
#

No one is playing anymore. Steven Quit and all the team got fired. ASHES of creation alright...

spiral cradle
#

I am still playing because eff it I don’t care I like the game. They were gonna wipe the servers anyway

rapid yacht
#

Great.. refund when

grave field
#

You can get a refund because steam won't pay theses scammers a cent. You have to open a ticket through steam help and ask for a refund.

trim vapor
#

Apparently alpha backers didn’t get scammed because they got their moneys worth already!

opaque estuary
#

Has anyone tried disputing their purchase on their CC for the beta key? I made my purchase 12/1/25 on the website or asked a lawyer about it?

stuck lark
#

LOTHARIA , Hi, anyone not playing in Lotharia but wants to sell their gear for gold incase they still hopeful about the game, I want buy Fighter gear for gold , want to try best geare before servers shut down, anyone wants to sell? DM me ty

left grotto
#

does anyone have a pallas cat i would like to use one before the game shuts down im in lyenth you can dm me i wanna use one so badly beofre it shuts down

fallow rune
#

so ive never played this game do you live a lineage and die and come back to life as an heir?

unborn escarp
#

Does Quinfall have official discord?

fierce holly
#

They still got the servers up?

severe heron
#

fuckin dyin bro thank you

plain spear
#

I'm going back to BDO. Had fun while it lasted.

languid forum
#

You guys if we all just edit our messages to speak to each other we get around the 6 hours

whole swan
#

I can wait

mystic girder
#

so is the game dead? is there any point still playing?

wise crater
#

do we tell him guys?

ancient mountain
#

Just take game to cheaper country and finish it.

astral elm
#

so we all on darkfall? or what

winter anchor
#

was anyone able to get a refund from steam?

jaunty lake
#

damn swagman hope you got some kneepads because youre going deep

viscid linden
#

fuck u all

queen parcel
#

What’s a better starting area the anvils or riverlands?

inland jungle
tender radish
#

tryed to get refund twice now how u get it

ionic quest
#

i cant figure out how to get the game do you have to use their website?

dim shuttle
#

did steven perchance own a small hat that goes on the crown of his head?

tough bobcat
#

waiting for another studio to take Ashes and see all of you crawling back.

pine skiff
#

If you have gotten a refund and have over 2 hours of gameplay can you submit proof (screen shot) I am being denied , not auto denied, because i have over 2 hours in

gaunt cedar
#

Revolutionary MMORPG

turbid axle
#

Real mmo where

ashen scroll
#

Hello everyone — my name is Karen L. Boreyko, and I want to take a moment to speak directly to this community as we begin a new chapter for Ashes of Creation.

"Intrepid Studios is moving forward with a renewed long-term vision for the game, including continued development in China and a transition to a subscription-based model supported by optional daily battle passes, a new in-game gold shop, and expanded skill point progression systems. Our goal is to ensure the project’s sustainability while accelerating development and delivering a live service experience that can grow for years to come. We know change brings questions, and we’re committed to open communication as we move ahead together.

manic trench
#

lol this place wild now

neat narwhal
#

THEY JUST UPDATED THE WEBSITE THEY ARE STILL GOING AHEAD WITH DEVELOPMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!

light spire
#

what where

worldly seal
unborn tendon
#

i play only 6.3 hrs and bought the game over 14 days ago cz i need new monitor to play the game, and i get my refund from steam after request, ty all and bye bye see you guys in the next mmorpg games, i quit, maybe i will consider to comeback if this game still exist and finish the PTR

turbid flax
#

maybe it is a good team and it will take 2years more

knotty crag
#

oh nice same i just installed im also playing an Ork but im a magician! haha casting firebolt boom!

hallow badger
#

I don't mind coming back to play, if the new team are smart to release the actual early access of the game not Alpha not Beta

jovial pasture
#

soooo theres probably no way im getting my preorder refund from the website huh? CdogLaugh

amber otter
#

no lol

simple garden
#

Anybody know if any of the early adopter bonuses etc are going to be honored by the new team? I am guessing no but screw it might as well ask

weary vortex
#

What's the next focus point for remodeling the cleric class?

past bolt
#

why is @steep shell so sad and lonely

vagrant plinth
#

aoc gona aint it

tranquil sphinx
#

Guys let's go back to Albion online, WoW, etc

rotund oak
#

hope you guys filed for your refunds xD

prisma drum
# tranquil sphinx Guys let's go back to Albion online, WoW, etc

I was on wow doing timewalking for some mounts, got dc'd because blizzard servers are ass and the group must have insta vote kicked me because once I was back in I wasn't in the dungeon anymore and have a 30 min dungeon deserter...the future of mmo's is not looking good

red river
#

steven be thievin

tropic spruce
#

this is the question channel right?

my question is WHY

hazy hazel
#

How to go from adored by your community to public enemy number 1 speed run

brazen haven
#

GGS RIP TO THE 10,000$ KICKSTARTER BACKERS. GENERATIONAL FUMBLE

surreal onyx
#

We need to file a collective lawsuit against these bastards and get our money back, taking into account inflation and lost profits.

lusty quest
#

I was looking at a more supportive arch for my summoner like Enchanter and was wondering if the utility is viable or should i spec pure DPS. Any advice welcome or if there is a good summoner guide that can be linked

verbal lion
grave thunder
#

servers are payed for february...1st march and theyre gone...

dapper stream
#

Ahh refunded from Steam. 🙂
had to go to purchases and click the invoice and from there "I have a question about this purchase". Then I got a human response and an OK.
Previously 2 automatic denials..

unique parcel
#

just got my refund as well even tho i had much more than 2 hours in the game. If Ashes lives...somehow. with another studio or something. I'll re-buy it when its actually launched (fully) but for now. I atleast have my purchase price back. I'm still out the mounts and stuff i bought but whatever

tidal gull
#

i need my $300 back

orchid elm
#

steven paramı ver amına koydumu yavşağı

boreal saffron
#

The guy over at @idle siren thought that if he simply publicly walked away from the project, he’d dodge the barrel of salty pickles.
Turns out he got an entire warehouse full of pickle barrels instead.

Was it really that hard to just come out and say:
“Sorry guys, I blew all the money on weed and lost the rest at a casino. There’s nothing left for development, I’m drowning in debt. Let’s figure out a solution together.”

Instead, the dude chose to absolutely nuke his own reputation, plus earn himself a delightful pile of headaches in the form of lawsuits.
I’m pretty sure there’ll be people who’ll go after him personally too — all because he decided not to tell the truth 🙂

But anyway, this is a historic moment.
If there were a Darwin Award for the game dev industry, this incident would be a strong nominee.

It would add to the epicness if it turned out that Steven doesn't exist and it's all an AI 🙂

whole hound
woeful spindle
#

@idle siren any updates buddy?

winged basalt
#

Lets say that an average developer in usa earns at least 4k per month..
If steam sale sold 10 000 copies x 50$ that equals 500 000$.
You cant even provide a 1 month salary to the team ( 250 employees x 4k = 1 mil) with the steam sale... Wheres the scam..

steep rose
#

steven rug pulled us who cares put the fries in the bag

tawny maple
#

SteamDB population charts show a steady ~25k online concurrent for the first few weeks post Steam launch. If we are generous and assume players played every day, 6 hours a day, that would mean they scammed 100k people on the Steam launch. That's a low end estimate, because most people didn't play every day, much less for 6 hours a day.

hot cliff
#

when nodes 3?

unborn pecan
#

game not dead?

modest jolt
#

I managed to get a refund BCCheer (from steam)

I selected "I have a question about this purchase" and told them the whole dev team has been laid off, the game is shutting down and I that I know I have more than 2 hours played but it's nearly impossible to not put more than 2 hours into an MMO

weak heron
ivory goblet
#

So what MMO are we moving to now that AoC is dead?

indigo vine
#

I'm trying to figure out what the hell is going on and I'm having a hard time sorting through the unhelpful rage comments and what the heck happened. Not sure how accurate I have it but what my understanding is. Is that the studio was acquired by private equity, they wanted to do something to the game that Steven could not agree with and he quit in protest, other senior members ended up leaving in solidarity, then a bunch of the staff got laid off.

novel star
grave field
#

You can get a refund if you open a ticket through steam. I just did. Don't let these scammers steal your money.

tropic oxide
#

Any way to get a refund from their website directly, not via steam? I've already had the game for a while. I'm not seeing it if there is.

keen pecan
#

I am writing to formally request a full refund for my purchase of Ashes of Creation. This request is based on the fact that the game is now a broken product and represents an abandoned Early Access process.
Following the recent studio closure on February 2, 2026, the development of this title has effectively ceased. On January 31, 2026, creative director Steven Sharif and the senior leadership team resigned, followed by mass layoffs that left the studio with no staff to continue development. Consequently, this is an abandoned Early Access product that has suffered a total loss of product viability.
As a consumer in the EU, I am exercising my rights under EU consumer protection law. Digital content that is not delivered as agreed, or that becomes non-functional due to discontinued development, is legally considered defective. Since the promised product can no longer be delivered or maintained, I am entitled to a full refund.
If this matter cannot be resolved through your customer support, I will proceed with a formal complaint through the EU Online Dispute Resolution (ODR) platform.
Regards,
[Your Name]
[Your Order Number/Steam ID]

Did this to manual ticket and got my 50 bucks back from steam. If you're not from EU, find your local consumer law that protects you.
Probably don't even need to do all of this to get your money back.

Hopefully you get your money back 🙂 ❤️

subtle rivet
#

still no response lol

smoky arch
#

The Steam human support has refused my refund request. As an overseas user, am I just supposed to accept being scammed?

mint quail
#

I bought this game on their original store. How do I even get a refund? It was years ago

left ferry
ancient onyx
#

this whole Scammy "Board" actions in times while everyone watching Epstein... they realy hate us Humans!

urban moon
#

People still crying on this discord apparently. Smh

short falcon
#

Are there servers still up for AoC?

past bolt
#

people still defending this shit on this discord apparently. smdfh

mystic barn
#

Did we win?

twilit tendon
#

Just play World of Warcraft

winged cedar
#

Hey guys I just bought the game and ready to explore the world. What server should I choose?

pearl olive
#

If you want a refund, open a ticket with this text. Make sure to submit the request as a purchase inquiry by selecting the option ‘I have a question about this purchase,’ and not the option ‘I want a refund.’ All of my friends and I got the refund with more than 40 hours.

Just copy paste this text:

To Steam Support,

I am requesting a refund for Ashes of Creation due to exceptional circumstances regarding the sudden collapse of the developer, Intrepid Studios, as of February 1, 2026.

This is not a standard refund request based on gameplay preference, but a report of a "broken promise" and abandoned Early Access product.

The current situation:

Studio Closure: It has been widely confirmed that Intrepid Studios has ceased operations. The Creative Director and senior leadership have resigned, and the development team has been issued WARN Act notices (termination).

Abandoned Product: As an Early Access title, this game was sold on the promise of future development. With the studio dissolving, development has permanently halted. The product I paid for will never be delivered.

Server Viability: Without staff, the game servers are expected to go offline imminently, rendering the product completely unusable.

I am asking Valve to treat this case similarly to The Day Before, where refunds were issued due to the studio shutting down shortly after launch.

Please manually review this request as the product is now effectively defunct.

Thank you.

worldly seal
#

Beautiful - Steam refunded everything. What a nice platfrom indeed! 🙂

strong dock
torpid narwhal
long chasm
#

WTB 碎渣者的矿镐 Slagbreaker'sMining Pickaxe 100G

hasty girder
#

Just let us know when its released, but i dont think anyone here is excited about another EA game annoucement.

thick whale
mighty schooner
#

Can we play at the game or it'zs over ?

frosty vale
forest yoke
#

.
🚨 🚨 🚨 🚨 🚨 🚨 🚨 HOW TO GET A REFUND ON STEAM 🚨 🚨 🚨 🚨 🚨 🚨 🚨

  • Account Details
  • Purchase History
  • Asses of Creation
  • I have a question about this purchase (do not click the refund option, it gets rejected by a bot)
  • Write a small rant about this dogshit game
  • Send
  • Wait <1 day
  • Get your refund
  • Go back to Discord
  • Leave Server

Got mine after playing for 8h and made the purchase 20 days ago, so I'm assuming everybody can get it. Bye, fellow comrades, see you again at Star Citizen

bright rune
sullen anchor
#

Mine was refused with 3 hours of game play. Going back to them to request it again. If denied, will be filing a dispute with my credit card.

storm sparrow
#

Now everyone stop being gay and crying shall we all get back to playing and just wait for offical announcment or yall still be gay ??

pure shadow
hard imp
#

Hey guys me and a few friends are going to make a new mmorpg. Just need some money to get it started. Its going to be great please send money thx

crisp pilot
#

oh no I am out 50 bucks there goes my life savings haha. you ppl cry to much. still playing the game. not like anything else out there is worth a shit atm.

fossil hare
#

starting on my flying mount where do i find this letter to kick off the path of fire questline? the green marker is nowhere on the map.

lyric crown
lone oar
#

Are we just cooked if we bought the earlier packs 💀?

errant jolt
#

Have you noticed that the number of users on this server just keeps growing? More than 5 per second. Either people don’t really believe it’s the end and are coming to check for themselves, or a bunch of folks are joining just to take the piss.

inner pagoda
#

For anyone still wondering....

I issued a refund and was denied within 50 minutes but someone from this Discord told me to send a support ticket asking a question about my purchase and mention that I wish to get refund given the situation and in 24hrs Steam gave me my refund

Any questions dm me I had 40hrs of gametime and bought it on day 1

Steam Support > Purchases > AOC > I have a question about this purchase > rant about the rug pull

azure holly
#

Got my refund, Going to leave the discord now. Still hopeful it returns and actually ends up good.

pure basalt
#

I hope those who can get a refund, can. I was apart of the Kickstart so I dropped $375. With that being said, I hope the best for those trying to get refunds.

quick hound
#

The game for AoC people is Archeage Classic. Its exactly the same. but finished.

faint whale
smoky sapphire
#

AoC refugees are welcome to Dark and Darker.
Server will never shut down thanks to our lord and savior SDF.
No kickstarter
Free to play, pay to play when you want to run big loot in the high-roller gamemode
Full loot dungeon extraction style pvp, very skillbased and no toggles
First person PoV
CEO is literally omniscient
Has many devs and will never be fired
Soon to add pregnant goblins as a playable race

sleek lava
#

!stream

lethal terrace
#

I will wait until official announcement to decide what to do. Im giving a due until 2/28/2026.

versed kernel
#

Groundhog Steven "The Nose" Sharif says 20 more years of World of Warcraft

dark flare
jovial tree
#

anyone got any spare mage gear ? XD kinda lost mine on killing bots and didn't pick it up in time haha

whole swan
#

Looking for group lvl 10 bard, church

ashen scroll
#

Hello everyone — my name is Karen L. Boreyko, and I want to take a moment to speak directly to this community as we begin a new chapter for Ashes of Creation.

"Intrepid Studios is moving forward with a renewed long-term vision for the game, including continued development in China and a transition to a subscription-based model supported by optional daily battle passes, a new in-game gold shop, and expanded skill point progression systems. Our goal is to ensure the project’s sustainability while accelerating development and delivering a live service experience that can grow for years to come. We know change brings questions, and we’re committed to open communication as we move ahead together.

oak ingot
#

Hello everyone — my name is Karen L. Boreyko, and I want to take a moment to speak directly to this community as we begin a new chapter for Ashes of Creation.

"I got me minge twisted up in my knickers and took it out wrong on the studio I was supposed to protect. I have allowed Steven and Intrepid to pursue other avenues for investors and reopened the studio for 1 month. I hope the damage I caused this community will be forgiven one day. Best.”

winged basalt
#

All jokes aside this game is gonna be released somehow.. I feel it..

high sparrow
#

!stream

languid forum
#

You guys if you paid via PayPal on any platform you can chargeback through them even steam. There’s absolutely no repressions. I got my 500 dollar pack back from PayPal loser ass RB

sand lodge
cloud scarab
#

hey the game looks promising, ill keep tuned for full release

scarlet dove
#

you found me. Now bark.

fringe surge
#

@idle siren

kindred needle
#

Can we get rid of the 6 hour time limit lol?

crimson tinsel
dire osprey
#

I'm going to post this again for people looking at how to get a refund if you're one of THOSE saying to use a copy paste message to get your refund it doesn't work if you have 14 days or are over the 2 over the 2/22 hour playtime limit for mmorpgs you will not get a refund on steam whoever has been telling people to use this copy paste and it works either got very lucky, the person talked to was new or whatever else but it doesn't work i just did this I got my response from a guy named james he said he understood but they won't be refunding the money spent let it be a lesson to anyone who bought the game that you won't be getting your money back UNLESS you are within Steam TOS and agreement. aka less than 2/22 hours of play time or within the 14 day refund policy. I HAD A real person talk to me after I said "I have questions about this product." and explained the situation their response was still look at tos read that if you are outside this LIMIT for our refund policy ya ain't getting your money back best of luck to you folks :X

jagged summit
#

I guess Aion 2 is the MMO to go to then...sad about Ashes...had really high hopes

prime compass
raw wren
#

So when's the class action lawsuit coming out for those who donated early on?

winter seal
#

Bro when is the Beta.

lethal notch
#

🫵 steven 🖕
🦵 🦵

wooden topaz
#

is there going to be an actual announcement from these guys or are we just left to find out ourselves?

upper wadi
left perch
#

dont be afraid , the game dev coming back soon just wait for the new announcement !

velvet marsh
inland temple
#

hi, i arrived from work, any news?

dense tulip
#

Yes, authorities will speak at 1pm on the case regarding Savannah Guthrie's mother

proper granite
#

I hope the investors who coerced the original staff out lose everything they ever put in, and the world boycotts them into bankruptcy. Fuck those guys.

sly monolith
#

for the 250 euro is spend on this game... i kinda want something in return... can i lay a giant turt on steven desk pls?

forest vortex
#

The subsequent class action lawsuit is going to be juicy

flat night
#

Is this whole Karen L. Boreyko thing real? Im trying to find the post she made.

north creek
slow vessel
#

former

hollow zephyr
#

I just realized, remember when the 'lobby' time counted towards hours played, when servers were not available and we were sat on the launcher? Which also stops refunds?

marsh dust
#

Hahahahaha! I guess you can't. 😸

wraith mirage
#

Because the Support of AoC didnt answer i wrote with my Credit card institute and they told me they can do nothing because my Payment is like 12 months ago. I should try and contact the Support of the Seller. I argumented with "Wrote a Ticket but THE STUDIO is closed, maybe there is nobody working anymore but i still want my Cash back"
Thats it with the EU Rightlines for Trading and shit. VISA actually useful like @idle siren

summer hinge
#

Most importantly I haven’t received my beetle mount skin. @idle siren when am I going to get my god damn bug??

ancient egret
#

he is 100% the bottom

honest reef
#

Steven, that text you sent me with the picture of you on a yacht off the coast of Sierra Leone was immaculate, I knew they lied to us about Africa...I'm glad you've been an inspiration of truth, justice, and the American way. Big ups brother, enjoy your deserved vacation from this cesspool.

frail talon
#

Quinfall relaunches tomorrow... has literally AoC had and more still in alpha but its f2p. everyone from ashes moving there

lethal pendant
#

All you guys complaining about refunds - I never even got my beta kickstarter access key

paper plinth
#

Any more news, other than the "board made me do it"?

bitter crown
#

No the board killed him 😂😂🪢

hard hull
#

Save the game!

hazy hazel
#

Funny thing is you wouldn't just hire random mfs to decide the fate of the game for you and even if you did, you wouldn't back away as the CEO. You'd fire them and get new people. The existence of "the board" would imply investors. Which doesn't make sense cause its a crowd fund game LOL

lavish blade
#

🤣

raw niche
#

Just one (genuine) question: is it still possible to play? Like, are the servers still online, or have they been shut down?

modern quail
jovial cove
#

what board? WHERES THE MONEY LEBOWSKI?!

stuck lark
#

JUST wanna know ONE thing:

HOW long are the servers gonna stay up? Has the money been paid to the server company? If yes, how long servers gonna stay up? ( Anyone can share some light on this, that be great, hanks all!) 🙂

visual forum
#

Project Gorgon is out! Good time to try it.

wise quest
#

Is the game going away for sure? I’ve been in the midst of a move and have not heard any of this to us now.

twin breach
charred walrus
#

When is the class action lawsuit?

jade herald
#

vodka & hardbass ? 🇷🇺

zealous jewel
#

Cyka blyat avtomat Hardbass intensifies

warm forum
#

So what's everyone playing right now, any recommendations?

errant pecan
#

I can’t believe you mfers are still bitching in this discord chat it’s over guys time to find something new 40 dollars isn’t that big of a deal

real locust
#

Don’t redeem it

viral heron
verbal geode
#

Did anyone got refunds?

soft pollen
#

I'll settle for the studio's HVAC unit! ( ͡° ͜ʖ ͡°)

sharp latch
copper quail
worthy horizon
#

Y'all going crazy about it, there’s no one left at the studio to read all the lovely messages 😂

Last guys there are the "board" and they're just waiting to turn off the lights before leaving

patent pelican
#

Are people getting refunds on steam?

crystal beacon
polar holly
#

@raw niche we played last night still enjoying it as it is

rough oyster
#

it's funny how more people play AoC in Discord than in the actual servers lol

pseudo knoll
#

No news so far?
I'm trying to check about game status, development, new CEO, anything to make the players aware about the real situation of the game.
It's not fair to don't have any news since Stephen resignation letter.
The game seems left to bots and that's it, in other hand the game is still selling on steam.

Can some <@&542059693779058748> explain the real situation?
Sorry for many queries and doubts but we can send only 1 message every 6 hours.

steady prairie
woven kettle
potent thunderBOT
#
** Issued a chat clarification - Other **

Hey! Thanks for asking respectfully.
At the moment, we honestly don’t have any additional information beyond what has already been shared publicly.

It’s a sad situation for everyone, but usually when things reach this stage and there are ongoing internal/legal processes, nobody involved can openly comment.

If there are any official updates, they will be communicated through the appropriate channels.

rugged bison
#

🔜

dapper wedge
#

Its called insider information. Spread the info to a friend and let them tell the world who screwed up

undone wagon
#

The thing what everyone is getting wrong because of the word "scam". This word has a clear legal definition. In this case its arguable, IF it was a planned scam from the beginning (which I actually dont believe), or if the fact that the CEO and founder of the company and game and kickstarter LIED multiple times (which is a fact) to everyone. He supported friends that were doing RMT, he lied and said the game is FULLY funded. He lied and said, there are no overlords or board he has to report to (even if things can change-he would have the obligation to communicate the changes IMMEDIATELY!). He must have KNOWN that in no world he could keep funding this game for another 10 years. He used multiple big CC (in a deceving manner, but they r all dumbasses) to advertise his product in a way that MUST HAVE BEEN CLEAR to him, that in no world this gonna come out like that. Everyone google: "dolus eventualis". Thats legally the case here imo. All in all, it doesnt matter with what attention he began this project and if it was a scam from the beginning. It ENDED as a scam. Look up the definition @copers. I dont even wanna start with the employees. No chance that they all were completly blind following him. Most of them, especially the ones that were there for years must have known, that this game is not gonna release even slightly like he advertised it, yet they never said anyting.

tepid spire
#

star citizen is fine

radiant pilot
# undone wagon The thing what everyone is getting wrong because of the word "scam". This word ...

a friend got me to buy this, and i was really skeptical, because while i saw a nice vision for what this wants to become, i didnt get the feeling that this has been in development for 10 years at all.

Like, it pretty much a barebones mmo, with nice ideas it had going, but pretty none of em being somewhat fleshed out.

lucky i bought a cheap steam key really for like 8 bucks, so im not all that furious.

crystal beacon
#

yeah people that call sc a scam havent played it

honest pulsar
#

can we get a refund 🙂

rotund oak
#

if you bought the game on steam, file a ticket with support and get a refund. they seem to be refunding everyone

sacred gulch
#

hey everyone just bought the game, having trouble logging in are servers down?

arctic lagoon
#

AN ACQUAINTANCE OF MY FRIEND SAID THAT HIS FATHER WORKED FOR THE COMPANY. YESTERDAY, HE WAS URGENTLY CALLED TO A MEETING. HE CAME BACK LATE AT NIGHT AND DIDN'T EXPLAIN ANYTHING. HE JUST SAID TO PACK THEIR THINGS AND RUSH TO THE STORE FOR TWO WEEKS' WORTH OF GROCERIES. NOW THEY ARE DRIVING SOMEWHERE FAR OUTSIDE THE CITY. I DON'T KNOW WHAT'S HAPPENING, BUT I FEEL LIKE IT'S BEGUN...

forest yoke
#

fellow scammed people, is it time to buy btc?

tough drum
#

Fuck Steven he’s rich off us but fuck that dude all my homies hate that dude

versed kernel
ember willow
woven kettle
knotty hedge
#

it's pretty simple, if you listen to the leaked conversations you can tell the team was struggling to make ends meet and 1 person led everyone to believe the project was going well while also hiding his assets. Then that person pulled the rug. Nothing to "figure out" here. - I will add that anyone who backed the kick started I hope you got your moneys worth, if you bought cosmetics then you're SoL. STEAM is the one people are starting to go after because they're a big vendor of these "early access" launch fails and protect these sort of last ditch efforts from failing companies.

storm sparrow
#

doesn't public filing take like a month? from uk so dont know how works out there

west meteor
stark sierra
# crystal beacon yeah people that call sc a scam havent played it

Star Citizen has sooo much more to do than this game does, did, and apparently ever will.

Rust just got a huge Naval Update.

@viral reef Star Citizen is a scam only for their cash shop. The game is still active and being developed. I didn't say it was complete. Just has more to offer than the current game here by leaps and bounds.

mental root
#

Is there a class action i can get involved in? Some of us paid a lot more than the steam price to the company years ago!

prisma swallow
#

4551 Rancho Del Mar Trl

viral reef
ancient ibex
#

How did Steven get his money? Was he a wall street guy? Or was he involved with the famous island man

ocean saddle
#

Which US server is the most populated?

dense tulip
#

Oprah is in the process of buying Intrepid, all is good

topaz wave
#

I tried refunding wouldnt go through even with manuel

stark steeple
#

morbid curiosity. Are the servers still up?

fresh haven
#

Steven just talked and replied in Alpha 2 general chat

formal kraken
#

Time for the class action lawsuit. We need to put these people in so much debt that never get out of it.

viscid estuary
#

We’re is my refund

dire osprey
#

So steam took another look at my case they didn't refund me but they did give me steam credits that were the same cost as ashes of creation which is basically like a refund but only for steam credits that being sais steam is pretty goated

stray kestrel
#

I was rejected 10 times by Steam. How did you get refund

maiden hedge
#

me too

timber moss
#

Did Steven really ghost his community to live alone with his husband boywife

blissful crown
#

So much homophobic statements, you're disgusting. Ok the situation is shit but, seriously, don't you have any once of dignity ?

queen parcel
#

Should I start in the anvils or riverlands? I’m fine if the early game is a little difficult/grindy

glass plaza
#

not even timing on expected news. shits bananas. doesnt even need to go into details, but asks for patience. bruh patient were the ks backers that invested thousands for 10 years, rightly or wrongly doesnt matter, into your dream. 1 month after steam release this shit is pulled? what a fucking shill man, actually disgusting behaviour, hope all the worst for you and anyone involved in this shitshow.

tropic forge
mental jewel
#

Do people know where I can find AOC precrack denovu no virus game pls ?

wispy grotto
#

I was able to get a steam refund after 40 hours played with a custom ticket. Only steam credit but I'll take it

slate lily
jagged wedge
#

yes please

rocky marlin
#

My refund update: I purchased 5 copies of the game for me and my guildies, and after about 1 week I got 3 refunded back in my steam wallet with the other 2 not refunded.

~

To Steam
Via steam website not the app - I have a question about the product
Subject : Refund request
Hello Steam,

I’m requesting a discretionary refund for Ashes of Creation.

I purchased 5 copies of Ashes of Creation for me and my friends. I want a refund for all of it.

I understand my purchases may fall outside the standard refund criteria. However, Steam’s own Refund Policy notes that users can still submit refund requests even when outside the stated rules, and that consumers in some jurisdictions may have additional refund rights in circumstances where a game is faulty.

Recent public information about significant disruption at the developer raises a reasonable concern that the game’s continued development and/or operation may be paused or discontinued, which would materially undermine the purpose and value of my purchase.

Given Valve’s U.S. jurisdiction (Washington) and U.S. consumer-protection principles prohibiting unfair or deceptive practices (FTC Act, 15 U.S.C. §45; Washington CPA, RCW 19.86.020), I respectfully ask Steam to review my case and grant a refund.

Intrepid, the company that created this game had to notify their company 60 days before dissolution via the WARN act that they did not have the funds to keep the game going. Intrepid will be officially dead as of February 2nd, 2026. This product was launched on Steam at a point in time where the WARN act notifications would have to have been implemented at Intrepid. In order to circumvent the WARN act, Steven, the owner of the product, is deflecting governance to a non-existent board pushing out the WARN act notifications to an official date of today, which would be fraudulent.

Again, I purchased 5 copies of Ashes of Creation that I want refunded.

Thank you for your time and review.

~

From Steam
Hello,

I understand your situation, allow me to explain.

A gift can be refunded in these two steps:

  1. The gift recipient must first allow the refund by navigating to their Steam Support page and selecting the gift.

  2. After the recipient has allowed the refund, reply to this message so we an evaluate the refund request.
    Steam Support

~

To Steam
Confirmed that all 4 gifted recipients, and myself, have accepted to allow me, the gift giver, to receive a refund.

Gift Recipient "Player" said yes to refund the copy bought on Dec 23, 2025
Gift Recipient "Player" said yes to refund the copy bought on Dec 23, 2025
Gift Recipient "Player" said yes to refund the copy bought on Dec 24, 2025
Gift Recipient "Player" said yes to refund the copy bought on Dec 30, 2025
And now I, "Player", say yes to refund the copy bought on Dec 11, 2025

All gifted recipients selected yes: Allow the original purchaser of this gift to request a refund

~

From Steam
I understand your concern regarding this matter.

No worries, as a customer service gesture, the purchase that you gifted to "Player", "Player" and "Player" has been removed from the account and a credit has been applied to your Steam Wallet. The credit can be used for future Steam purchases.

Your current Steam Wallet balance is displayed in the top right hand corner of the Steam client window next to your account name.

While for the gifted game for "Player" and the copy of the game on your account, We have closely reviewed your request. Unfortunately, your purchase does not qualify for a refund.

To ensure future eligibility, please submit refund requests within 14 days of purchase and less than 2 hours of playtime.

Steam

tender radish
#

what do i say to get a refund?

bleak nexus
#

yeh kiss my refund bye to just got the same msg back from them

Hello there,

Thank you for your patience, we apologize for the delay.

I understand how much you want the game refunded however, we have closely reviewed your request. Unfortunately, your purchase does not qualify for a refund.

For future reference, to ensure future eligibility, please submit refund requests within 14 days of purchase and less than 2 hours of playtime.

Please review our Refund Policy and Common Refund Questions for more information.

Steam Support

ashen sleet
#

What u guys thinkin about Quinfall ? Pls answer with emoji.

tribal jewel
dim dock
# tender radish what do i say to get a refund?

make sure you dont refund but put it in as an issue with the game instead of refund if youre above the automatic refund, copy pasted this and got it refunded within like a day.
"The studio, Intrepid Studios has ceased operations as of February 1st, 2026. Senior leadership has resigned and the development team has been laid off. This is not a standard refund request. WARN Act notices have been issued. The game servers have been expected to shutdown and become nonfunctional leaving a completely unplayable making this product completely nonfunctional and unusable. I would humbly request Valve to treat this case similarly as to titles such as "The Day Before" were refunds were issued due to studio closure and false and unfulfilled advertising shortly after release. Given all these circumstances I would like to have this purchase manually reviewed as of today the product is completely defunct and no longer deliverable as sold."

short knoll
#

Is there even a way for a node to drop level due to failed upkeep in current build? Wondering how many of the existing nodes will downgrade due to abandonment

forest gust
#

Report shit like this, please.

sinful spade
#

oof 2016 account going bye bye, F

tepid spire
#

anyone got a good oatmeal chocolate chip cookie recipe?

mortal ermine
weak gazelle
#

did steven leave the discord? 6 hour slow mode!!!

maiden bough
#

whats the fastest method to kill 40,000 mobs as kanna?

wraith loom
#

is the game still online?

novel star
#

Bro's first day on the internet

winter anchor
#

didn't stephen say before that there was NO BOARD? How's there a board trying to force him to fire people now?

elfin wedge
#

.

jovial hatch
#

first subject would be to go to 2-3 server's

round obsidian
#

lmao just got the bank email 😂😂💀 chargeback went through baby, full 2800 bucks back for all my ashes packs and cosmetics over the years
told em straight up "fraud cuz devs abandoned it and studio shut down" and they approved it no questions, money droppin tomorrow

fallen loom
kind kiln
#

WHERES STEVEN????

proud galleon
#

I'm not able to refund it through steam :/

nova moss
#

Steven save us! aocphoenix

strong nebula
# stray kestrel I was rejected 10 times by Steam. How did you get refund

Refund Request – Ashes of Creation

I am requesting a full refund for Ashes of Creation.

The product was not usable.

I spent more than 2 hours unable to log in, stuck in the login server queue. During this time, no gameplay was possible at all. The recorded playtime consists entirely of waiting for server access and does not reflect actual use or testing of the game.

This game is fully online-dependent. Without functional login servers, the product has no usable value. I was therefore unable to evaluate or play the game in any meaningful way.

In addition:

Access to the game’s core functionality was not available.

The support for this game has been discontinued or is effectively unreachable.

The operational status of the project is unclear following the CEO’s resignation.

Denying a refund solely based on recorded playtime is not reasonable in this case, as the playtime was caused exclusively by technical issues beyond my control.

Other users have received refunds under similar circumstances.
I am requesting that this case be manually reviewed and that a full refund be granted.

If this request is rejected again without addressing the unusable state of the product, I will escalate the matter to consumer protection authorities.

frosty vale
#

@ruby steppe answering here becouse of 6h slow mode: You can see your purchase history when you log in to ashes website and you also recieved recipts of your purchase into your e-mail. I also cant see my creditcard purchases older than 2 years from my bank but I'm hopeful other documents are enough. Sadly one of the recipts is in my old email that is not active. I requested temporary access from the provider to fetch it and waiting for their answer too. If they refuse I hope ashes purchase history is enough.

dawn pendant
#

servers offline yet?

runic egret
#

to request a stream refund, go to purchase history, click I have a question about this purchase and use the message above. dont do normal refund process as will auto decline @proud galleon

indigo cairn
crimson matrix
#

vanvans mom just updated their website they are going to give head

grave field
#

Steven is cooked. Labor and Wage Violations, Fraud and Asset Protection, UCC Liens, Fraudulent Conveyance. Intentional Wage Theft. Wire Fraud and Crowdfunding Fraud
(Up to 20 years in federal prison per count) lol

jaunty crater
#

PAX DEI clan Ravengate is recruiting PVPers. Love it or hate it, we are very active having plenty of fights. Check my bio for links.

upbeat basin
idle comet
# grave field Steven is cooked. Labor and Wage Violations, Fraud and Asset Protection, UCC Li...

I think steven made the massive mistake of having other people take out loans which he is the guarantor for. But just because he backs the loan up doenst mean he still holds 100% control. I think too many people got a say in the project, A or the ''board'' had to be formed and everything went to utter shit. But despite my feelins and opinions, i dont spam steven with the most heinous bullshit. Relax, wait. Trust, but verify his claims. If he's guilty, then roast the shit out of him for lying all these years. These bs posts contribute nothing to the convo

analog remnant
#

Steven that guy is now in Moskau being protected by Putin

tawdry plinth
#

"To ensure we can speak clearly and thoroughly about what’s next, we’ve moved our upcoming Development Update on Twitch to February 13, 2026 at 11:00 AM Pacific." is this still happening?

carmine agate
#

Oh sweet sweet summer child

dull bloom
last gale
#

All these people doing Chargebacks like nothing, you will find out the hard way…

oak widget
stuck parcel
ornate blaze
#

Got my refund. I hope this game one day becomes real but at this point I’m going back to WoW and fellowship

long marsh
#

Can we get a refund on our alpha access? I bought it thinking the game won't be subscription until after launch. I don't want to pay subscription fees for an alpha

plain shadow
#

I kickstarted this like 9 years ago, what's the likelyhood of getting my 435$ dollars back?

sand lily
hallow badger
#

I'm still playing the game 🤣 till it shut down 😂 and yesterday there was 1700 players playing

wraith folio
errant jolt
#

For everyone who backed it on Kickstarter or bought it directly from the Ashes website, there’s really only one thing left to do: if, like me, you played for over a year and actually felt that rare MMO spark again, either lock that feeling away as a good memory — or, while the servers are still up, log in and play it like there’s no tomorrow

tawny hemlock
burnt swift
#

Please share the link i see FA on the website

buoyant slate
#

-_-

fresh steppe
#

what the hell happened?

gilded river
#

a gay guy scammed us O.o..

ocean lodge
#

I have finally defeated the final boss, the steam refund. Took many attempts but it has been defeated.

ashen lion
#

anyone donating a shield and a sword on tenok? 🙂

mild swift
#

Now all hope for a decent pvp game is Camelot unchained. Times are truly fucked

spring wraith
#

GTA 7 will come out before Camelot unchained

sleek lava
#

@idle siren You might as well give us some more cryptic breadcrumbs before you disappear into panama

versed kernel
#

Just got my refund. Fuck you gay Jew boy AMNNNHH

quick hound
#

Mobs are bugged on Resna, won't attack unless you are melee range. Someone sneak back in and reset

celest gazelle
#

sell game to community

radiant niche
#

after 3 personal requests and 2 normal refund requests, they still wont refund this game to me (with 86hours playtime) 😭
How did you guys convince them? tried to explain and confront them with the situation. But there is no chance...

verbal shard
# radiant niche after 3 personal requests and 2 normal refund requests, they still wont refund t...

Don't ask for a refund directly cuz it gets automatically rejected.
Ask a question about your purchase and then request a refund once u get connected to a human

" Make sure you do the following:

In the steam app
-> Help
-> Support
-> select Ashes of Creation
-> Select View Reciept
-> Select "I have a question about this purchase"
-> Now you have a text box where an agent will manually look at.

Make sure to include the following subjects when you explain that ashes of creation is a broken product&promise:
"Broken product and Abandoned early access process"
"Studio closure" (include date),
"Abandoned Early access product"
"Loss of Product Viability"

.... also if you live in EU you can refer to the EU consumer protection law, that digital content that is not delivered as agreed, or that becomes non-functional due to discontinued development, is considered defective and should be eligible for refund.

Also make sure to mention that If this matter cannot be resolved through customer support, you will proceed through the EU Online Dispute Resolution platform.

Good luck Joe and everyone else."

dense tulip
#

Oprah is buying Intrepid, game coming back full force soon

cosmic shore
#

Lol I got messages from 5 different steam reps before they closed my ticket telling me no

strong dock
rare barn
tiny oxide
#

even if everything goes good and you recover everything after this shit this game is done !! for what did you declare instead of waiting to have the results legaly you ruined your own creation !!! gj and good luck @idle siren \

leaden oracle
#

How tf are servers still up? Who is paying for them 🤣

novel lichen
#

Nioh 3 released.play that instead

sleek lotus
#

Anyone wants to do raids together?

whole swan
#

So.. when is the game comming out?

still token
hot tangle
languid forum
#

@acoustic stirrup I heard you dropped some sugma

odd osprey
#

Discord is still up??? O_o

fleet temple
#

the game looks like shit.

distant cedar
#

how do i get refund?

inland temple
#

ANY NEWS?

silk star
#

just checking slowmode timer

random sluice
#

Servers down yet?

balmy hill
#

I had the pleasure of playing this game, I don't regret the money I spent on it, what's more important is that I had fun, when it comes out again I will play it again - I just hope it will be better made because the game looked like someone was working on it for 1 year... or the whole gang of developers just took money and nothing moved forward

cerulean beacon
#

IDK how people are getting refunds on Steam, all I get is "we can't refund because you already played more than 2 hours". Feels like people are just jebaiting here ngl.

ancient ibex
tawny sand
#

As doomy and gloomy as things appear, have hope and faith guys. How we're all feeling is nothing compared to what Steven is going through.

Until we get the full story, I think we should reserve judgement. @idle siren Stay strong.

dire osprey
# cerulean beacon IDK how people are getting refunds on Steam, all I get is "we can't refund becau...

I did ask questions about the product and talked with a a human orignally they said they wouldn't refund my purchase but they instead ina show of good fatih gave me steam credits equal to what i paid for ashes.. if you do get refunded don't expect it to go to your card but rather your steam wallet steam support honestly goateed. ask for steam credits instead its alot easier for them to give you steam credits than it is to get the money refunded to your card. but for the most part if you are not within the refund policy terms its gonna be a slight fight they may refund you a steam credit amount but actual cash to your card thats another story entirely.

lavish crow
#

I even escalated to senior steam, and still refused to refund.

jade karma
oak ingot
#

Wow my steam request was denied I only played 550 hours

plucky cliff
#

@idle siren Hi, I'm one of those who still plays the game and believes that everything will work out for you, but I have a request. Please restart the servers, they are very ill. I think you have contacts who can be asked about this....

pearl kelp
frank plume
#

Shes daed, Jim. Im a Doctor, not a MLM scam artist!

crystal beacon
#

Hey. Im a lawyer from NJ.all those effected file a complaint with your states attorney generals consumer protection division and report crowdfunding fraud to the FTC at reportfraus.gov. keep your eyes open for class action lawsuits. I am sure ambitious big law firms will be filing suit against intrepid (30 percent contingency fee out of millions). Hell ide even sue the ceo personally to try to pierce the corporate veil for a judgment against him. Once I find a reputable firm to file my suit with I will share here. Good luck everyone and let's punish those who broke promises and committed fraud.

west meteor
sweet vale
# crystal beacon Hey. Im a lawyer from NJ.all those effected file a complaint with your states at...

I wanna go after steam for my refund. Cause honestly I should have been able to file a dispute with my card and get my money back by now, but because they are holding my account and library hostage, i can’t. This is ridiculous. Hell, half my money spent was from my wallet balance. Plus I’m just gonna end up spending it on games on steam ANYWAYS. So it’s not like these assholes aren’t getting their money still.

I want my god damned money back, @idle siren $50. Hell, I’ll even take $30. Cause this shit shouldn’t be allowed to happen.

west shore
#

we all had the rug pulled from under our feet. you can keep playing like i am, or move on. we all have more than 50 dollars worth of entertainment out of this game. a tank of gas and lunch cost much more than 50 bucks. i pick ride it out until its off for ever.

glad jacinth
#

Just waiting to see when the lawsuit happens. The kickstarter said it would refund if the game failed to launch. Early access does not constitute as a launch. Its a "testing" phase supported by Steam. Even Steam views early access as not being a full launch. So we will have to see.

cedar surge
#

Not likely, hes not avoiding any lawsuits. He even claimed hes going to file publicly. Plus the odds are he didnt sell it off directly, more like his contracts from creditors allowed them to exchange for preffered stock when debt wasnt paid. My theory is Steven seems to be quite confident in the hints hes been dropping. Hes either completely delusional or the board did something that would give him an edge. I also think him resigning when he did was a calculated move to assist in his legal fight. His statement was clearly made with counsel and defines some matters. My best theory at the moment is the board weaponized debt and violated fiduciary duties. I think the steam launch was used against him. If money was an issue there were other options they could have tried, selling cosmetics again, a sub price, etc. They didnt try any of that.

@elder wraith My point is they could have tried other financing options prior to the steam launch or alongside the steam launch to "in good faith" try to keep the company afloat. Which is why if the steam release was the boards idea (Steven previously had no intentions of bringing it to steam until after launch) then I suspect they used the steam release as a pass/fail marker so they could claim the company was insolvent if it failed by their standard. But did they try everything financially to keep it afloat or just decide to shut down or partially shut down (100 layoffs) to benefit the company or to reduce the impact to the board members bottom line. If this happened its a fiduciary duty issue.

fair shale
#

steam giving refund so game is fu=cked

orchid elm
#

steven come back ? @idle siren

orchid bobcat
#

I've got rejected for the refund 3 times already. They wont give me my money back no matter what on steam. Just so you know

elder wraith
rough oyster
#

at this point in time idk why they have a active discord for the game. they wont publish any info and all people are in here are speculating and talking mad shit about the current situation that hasn't had any real info given except they can't pay there people and people got let go and some guy we all hate quit instead of fighting for his company...

tame summit
#

did steven make another statement?

atomic spindle
#

Stevens a jackass tbh

hollow terrace
split galleon
#

@idle siren Howdy Sir, I ordered one of the shirts on Amazon that that 310 nutrition is selling, but I ordered the one that said "Project Anvil" across the bottom but got the regular one instead.

How should I get that corrected??

jaunty crater
#

PAX DEI clan Ravengate is recruiting PVPers. Love it or hate it, we are very active having plenty of fights. Check my bio for links.

exotic minnow
#

Damn this was rugpull of the decade🤦🏽‍♂️ had faith and wanted to get this game too. Feel so bad for everyone who spent their money on this man🤞🏽

hard hull
#

@idle siren server are starting to act funny can somone ddos this shit so the server can reset?

sinful grove
#

If servers are down, they wont start again

graceful copper
#

Should i buy this

runic oxide
smoky sapphire
#

100 Pregnant Chinese Men Upon Your Family! 🫃 🫃 🫃 👲

civic hatch
#

Start new life in Mexico.

hollow zephyr
hard aspen
astral wren
#

are the servers actually down now?

graceful spade
#

in all seriouness what is a good mmo that isnt the typical wow, gw2, ffxiv? looking for something refreshing to play, maybe some good pvp and some great pve

heavy ledge
#

They sit and keep silent about their entire office
It would be fair to refund those who bought the game at least on Steam?

scenic cliff
#

was this the Bridgerton MMO?

wispy mountain
#

currently the server is in such a bad state mobs can't move skills glitch pop has dropped off maybe 70%. the server needs a reboot badly and nobody around to do it 🙁

devout lantern
honest reef
#

Steven can you CashApp the 100 I sent you for the cancelled MMO?

hard iron
#

Zelle me my money

storm sparrow
#

@idle siren when can we expect news this is painful lol

devout star
#

For those who pre-ordered through their site, i know some of gotten refunded, but where did you go to do it ?

tepid spire
#

Im looking forward to the dev talk on the 13th

ocean sluice
#

RIP Like bro you guys didnt even slow roll and try or re-open the store selling more stuff to fund it like storecitizen? Just full force, blindfolded, MAX payroll at 100 mph into the brick wall of immediate shutdown? (also 6 hour slow mode? even how youre handling this in discord is lame)

terse haven
#

So let me get this straight i paid for a game 3 weeks ago the devs abandoned the game and steam wont refund me because i played 14 hours

tulip glacier
#

where is this guy getting "updating the website" from?

crisp galleon
still wolf
#

hahahahaha I fking knew it was a scam from the start

robust forum
#

The only question i have, why the heck they cant give an official announcment what is happening ... Thats so childish shiiit

outer sinew
#

No employees left to make such an announcement, and @idle siren quit

fathom briar
serene patio
#

I hope other company buys the game. I really loved it!!

lean void
knotty hedge
flint garden
still sparrow
#

Incidentally, after all this time, I would be surprised if the market didn't react decisively. Gaming teams have been betraying the trust of buyers for many years, but Ashes has exceptionally disgustingly written itself into the top 3 rug pull scams. Incidentally, it's not a small amount of money that an immigrant is enjoying with his dear husband somewhere outside the US. I understand and appreciate our current consumer society, but couldn't a mega-corporation speak up in defense of consumers? It's not the 40 euros that will bankrupt me, but the fact that one or more people are getting away with it again with impunity is unbelievable. Has there been a market blacklist issued in relation to Steven since then, or anything? Nope. The Steam sales button has been removed and hands are washed because the god of policy always wins. At the same time, I hope Steven and anyone else who may have been involved in this process will spend this money on a wreath.

unreal sun
#

How could Steven do this 😫 😩 😭

rich token
#

Well, Steam refused my refund requests 8 times in a row, I'm done with this... #scam (I played only two weeks)

remote zenith
#

Yep, we all got taken and nothing we can do about it

timber gulch
#

@idle siren Try restarting the game servers; many monsters are having problems.

red flame
brittle stump
#

arrest steven and put him on trial

primal heron
#

flamingphoenix of RIP

small sigil
#

bro i just wanna say fuck this whole thing. I was excited for a game for the first time in a long time when i bought this on steam and i played the hell out of it. The world felt alive to me and the players were awesome to interact with. its not even about my money ive been robbed of the hope i had for this game. I hope the "Board" gets the worse karma that can be thought of. I wish the worse on them and i hope that some type of legal action comes down on these assholes. there was no valid reason to pull the plug, Leaving the company over a disagreement is childish as fuck. "oh my steak is too thick and my lobster too buttery kill the game." sorry for being over the top about it but damn man i finally found a game that pulled me away from world of warcraft and now i have nothing because wow doesn't feel the same. so heres to hoping these assholes get burried in a pile of debt and lawsuits and can never recover. FUCK this sucks.

zealous meteor
#

Since the new company taking over making it into a gatcha game with a dozen monthly fees, are the backers allowed to sue due to the new direction being against what we paid for to back? No on signed up for a Gatcha game. <@&542059693779058748>

pine cedar
quick hound
#

Do not do business in california, or with californian peoples, they cost too much and are corrupt

severe musk
#

Steven become corrupted and now have alot of stealed glint

kindred zinc
upbeat basin
#

Steven removed the 😇 emoji from his name now that the sham is up. Will he add a 😈 next?

hollow pine
#

well everyone I think ill head back to Albion online and start a new NA account just for the GRIND of it!

remote shard
#

It's already Monday today, but they still haven't come out to explain. It seems that this project is really dead in the water.

covert bridge
#

Get them bologna nipples outta here!

edgy finch
#

Someone try get his money back?

slender flicker
#

When is the January development going to be uploaded to their youtube account? i missed it this month

knotty tusk
#

When is game drop?

chrome wedge
silent magnet
#

are we getting refunds

reef kiln
fervent otter
#

Thanks for ruining every early access game for me 👍🏻 I will never be purchasing an early access game again in my life, I’ve refunded the ashes of creation charges and wish the best of luck to these terrible scammers. RIP Bozos

outer dragon
#

@idle siren why are you threatening to DMCA people who out that you sold your house to your husband? Asshole. LMAO he sent a privacy request. Fuck you Steven.

errant pecan
#

i reset the servers for you guys should be good to go now

tardy zenith
granite flower
#

Two lawsuits has been filed against Intrepid Studios

marble lily
#

holy fuck wtf is happening i stopped playing anyway as mmos are trash now anyway

unique parcel
tame wolf
#

Hello all

visual cipher
#

Hi, welcome to Dead Game.

proven cosmos
#

N

prime creek
#

The refund over the steam support homepage worked perfectly fine, just dont go the normal refund way, write a text to them and you get it in 24h

delicate mulch
#

Yes refund works good. Make sure your don’t ask normal. Go to “I have a question regarding this purchase” and it will be review by a huma not automatically replay based on time played

potent olive
thick whale
mellow temple
#

Are people still wasting time in this chat lmao it's sad af to see don't be in it. It's dumb have faith yeah but don't cling on to it like a desperate hog looking for food @woven kettle

Ps Steven and the team had good intentions don't be a fucking hate group you morons, go for the board he said that stop being the Heavy r word

God bunny is correct af listen to that mf

People are ignorant as fuck now and they have no patience or hope of anything any dog shit rats who talk shit about Steven and the squad WHO GAVE THEM THIS GAME are worthless in my eyes 50 dollars for a game you prob put 100+ hours into meeting new people making friends etc it's well worth it even if it shuts down it's about the enjoyment you have with it

Mind you. Money cannot be taken to the grave happy memories can

So for any haters eat my 5 incher cause I have time to waste dumbass DURRR @tame jackal I enjoy watching people break down cause they didn't get a game they wanted lmao your reading the nonsense @past bolt . Just saying yall are silly. @past bolt also your roles prove why you're upset. You spent a fuck ton and now you got fucked. That's on you goofy. Ignore @grand raft just a smelly mushroom you still a clown though you doing it to. It's Saturday. You don't have a job ik that and your biggie.

This editing lmfaooo

scarlet dove
#

bro i just wanna say fuck this whole thing. I was excited for a game for the first time in a long time when i bought this on steam and i played the hell out of it. The world felt alive to me and the players were awesome to interact with. its not even about my money ive been robbed of the hope i had for this game. I hope the "Board" gets the worse karma that can be thought of. I wish the worse on them and i hope that some type of legal action comes down on these assholes. there was no valid reason to pull the plug, Leaving the company over a disagreement is childish as fuck. "oh my steak is too thick and my lobster too buttery kill the game." sorry for being over the top about it but damn man i finally found a game that pulled me away from world of warcraft and now i have nothing because wow doesn't feel the same. so heres to hoping these assholes get burried in a pile of debt and lawsuits and can never recover. FUCK this sucks.

sullen vortex
tame jackal
sage storm
#

Cuz i feed on tears of coping uncles like you. absolute entertainment

grand raft
# sage storm Cuz i feed on tears of coping uncles like you. absolute entertainment

Dude, you keep insisting you’re not crying, but from the way you talk it’s obvious you’re the biggest crier in this entire channel. If you want to cry, just be honest about it — no need to act tough and then turn around and accuse everyone else of crying. 50 dollar is not alot, ask your mom to sell her night to some street dude then you earn it back with no issue

strong dock
#

what game will live longer aoc or nw?

civic hatch
#

Hi,

I understand your eagerness to refund this purchase. However, we have closely reviewed your request. Unfortunately, your purchase does not qualify for a refund as it far exceeds our refund policy.

To ensure future eligibility, please submit refund requests within 14 days of purchase and less than 2 hours of playtime.

Please review our Refund Policy and Common Refund Questions for more information.

Steam Support
AC


tried your method. 88hrs of pt..

dreamy garnet
covert dove
# civic hatch Hi, I understand your eagerness to refund this purchase. However, we have close...

Just keep spamming them with refund requests put in like 20 tickets a day until they refund or ban you, either way you'll be doing yourself a favor. If a live service game shuts down within 3-6 months of being released on the platform they should 100% have to refund their customers. Such a load of bs.

Edit: Otherwise they realistically become complicit, fraudulent sales trying to pump consumers for cash just before the game gets permanently shut down.

@ancient egret I did not provide any misinformation, learn to read you utter fucking ignoramus. I stated an opinion about what I think they "should" have to do.

dusky mango
ancient egret
jade karma
#

did you guys go through the normal refund or the help request ( you will get to a real human not a bot ) ?
i got my refund today on steam

runic oxide
#

Steam told me to contact the game's support team to address my issues on my refund request

Contact what? Defunct games support that laid off all staff members?🤡 🤡 🤡
WTF is on their mind

nova moss
#

To everyone spamming refund requests:

The definition of insanity is doing the same thing over and over again and expecting a different result.

If you use Steam’s automatic refund system, you will also receive an automatic response — meaning the standard limits of 2 hours of playtime or 14 days since purchase apply.

You need to submit a manual support ticket for it to be reviewed by a human. In addition to the standard 2-hour / 14-day limits, Steam does allow refunds in exceptional circumstances, such as this situation with Ashes — so go the manual route and write a proper explanation.

A hot tip:
Google
“steam refund ticket ashes”

placid ferry
#

I knew steve was just another cocksucker

real parrot
#

Yep

timber shore
flint garden
manic wyvern
#

Yooo, is it true steam pulled funds for being a rug pull game

potent cipher
#

I got my refund. See ya'll on the other side.

I still think Ashes looked neat and played kinda okay, but....yeah.

Anyways, much love. ❤️

grave field
#

Steven is going to get all the 🍆 he wants in prison. It just won't be consensual 😂

regal geyser
#

Is Sony buying yet?

last hinge
#

The owner is 100% a coon lover with how fast be abanonded this game

limber oar
#

Are people getting just the base game refund? What about the 24$ mounts ect.

bleak girder
#

Why refund? I'm playing the game right now and having fun.

ocean gale
#

well we all got mugged off .... i wrote to steam i played 2 week with the game and than this hapened ... still didnt get a refond bec i dont qalify for a refound xd

honest pulsar
#

how can everyone gets their refund and I can't wtffffffff

covert goblet
#

fbn goo,kpo hgk'0 mijrrkloy/ jmuxb5n4t

silent marsh
#

finally a message I can get behind

winter anchor
#

We've been bamboozled yall. Take the L and move on

lime veldt
#

is the game still dead?

mild swift
#

Downloading ArcheAge Classic right now, lets see if its fun for a couple of months. Anyone has experience with it?

compact island
#

Intrepids has no money. Steam has frozen their funds. Even if intrepid wanted to refund you the money they couldn't because they don't have an

narrow dragon
#

Wait were shutting down? Damn New World lasted longer than this

spark beacon
#

Hey Guys Im new to this. Anyone want to group for some activities?

rough bay
#

Is this game fun? Thinking of buying it on steam

limpid umbra
#

As a paying customer and active player who has participated in all phases of Ashes of Creation, I want to express my concerns about the current situation. Many players, including myself, feel that we are left without clear information regarding the game's status. While I understand that NDAs and internal agreements may limit what can be shared publicly, as customers, we have a reasonable expectation of transparency, especially given our investment in the project.

Even if there have been issues in the past, it seems unlikely that anyone involved in the finances would destabilize something that has been maintained for so long, only for it to crash overnight. We deserve some insight into what’s happening.

ps; I'm not interested in meme quotes or trivial responses. I’m looking for straightforward answers that address the ongoing issues and their results aka answers suited for adults.

iron oasis
steady sentinel
#

RIP my granny she got hit by a bazooka

inner carbon
#

@idle siren
thx for trying

timid moss
#

i want impossible things: i want my money back.

inland temple
#

how to refund this shit on steam?

crimson cave
#

Steam dont give refound because i play more than 2 hours ........

austere galleon
#

@idle siren You gave us so much hope that AoC would come out that, because of you, I haven’t played an MMORPG for 10 years while waiting. Not being able to carry the project forward might be acceptable, but killing the game I waited for 10 years is not ethical at all. I hope we cross paths someday.

ripe jetty
#

Bellular posted a vid 19 hours ago that explains a lot

delicate roost
#

To get a steam refund, don’t use the automated system. Reach out to CS (real person) and explain the situation. I got refunded 24hrs or so later.

hollow imp
#

tryed that now 5 times always denied ;/

dire olive
#

🤡☝️

storm sparrow
#

send nudes

cinder sequoia
#

So all its left are only ashes now? 😂

supple gate
vivid prawn
#

@idle siren how is game going? Any updates?

midnight spruce
# cinder sequoia So all its left are only ashes now? 😂

no problem, there are about 2 million games to play for pc. Given I played about 100 of them there are still 999.900 left to play. Stay for the discord tag if you like it but I will leave now. This became a meme cave of sad people. Enjoy! and see you in another world (maybe not Verra...but Etheirys? Azeroth? Tamriel? Tyria? Arkesia?)

faint whale
ashen scroll
ancient ibex
#

Is the board present in this discord server?

quick hound
#

im not refunding, i hope my money goes to drugs for someone

willow forum
#

Hey everyone, I just want to say this with respect and honesty.

Right now, we are unable to share any information as we are receiving this information at the same time as the public. If any official updates come out in the future, they will be communicated through the proper channels.

But in the meantime… there’s no point in constantly fighting, insulting people, or arguing over things none of us fully know. At this stage, it’s honestly like crying over spilled milk.

Many of us moderators are still here because we spent a huge amount of time supporting and moderating this Discord, and it genuinely hurts to see everything go downhill. We care about this community, we always have.

That being said, at some point, it may come a time when we also step away.

So please, for everyone’s sake: stop the insults, stop the toxic behavior, and stop attacking people. If you want to move on, do it peacefully. If one day things improve and the project returns, great. If not, life goes on.

Let’s keep things respectful and move forward.

Thank you.

wheat creek
#

can the source code of the game just be given out for free and let community people take over it. thank you

hazy pike
#

Pretty easy to get a refund, youtube "Ashes of creation refund"

wispy junco
#

TY chat gpt for the refund 200hrs

zealous meteor
astral pilot
#

Hi guys,, I just found out of the terrible news. How do I get a refund on Steam? I'm already past their limit for the playtime hours with their refund policy.

twilit skiff
radiant pilot
# willow forum Hey everyone, I just want to say this with respect and honesty. Right now, we a...

The mods cant be blamed at all.

Anger is understandable by all means, but it should be directed towards the right people. So yea, thanks for staying around incase you guys do happen to get an ealier info update.

Anyway, its ridiculous that its been over a week now, with pure radio silence from our dear @idle siren , who even happens to be online right now. Crowdfunding so much money, and then heading off with such a small notice is just shameful.

heavy kelp
# willow forum Hey everyone, I just want to say this with respect and honesty. Right now, we a...

I think the manor in which everybody found out about the downfall of AoC has caused this situation. Had there been a proper/official announcement in an announcements/news channel or something like a pinned message from Steven, it would have been much easier to digest. The fact Steven posted a random message as his little "announcement" which then got lost in the sea of messages, the only way most people saw it was from a Twitch streamer or a shared screenshot of somekind. It simply makes the vast majority of people wonder why and what the hell is going on. It's a complete shambles.

thin flax
#

I'd like to offer 8mil for the project and its assets

dreamy nymph
round belfry
#

nodes 3 wen

fossil hawk
plain shadow
#

Don't suppose there's any hope to get money back on kickstarter backers got 435$ with them :S cant believe the dream is gone

upbeat shoal
#

what going on with ashes of creation?

grand raft
faint brook
tulip fog
#

Or just post it as part of your message...

rough oyster
#

i just find it crazy that both New World and AoC are pulling out like this when they are both good game

azure gull
#

Is Steven top or bottom?

lime veldt
#

They don't maintenance the servers and the mobs don't get aggro, so now it's time to explore the map. Stop being such crying babies and start playing the game.

median furnace
#

are the only AA ps that are played currently classic and rage?

west meteor
#

@fuppo :(

tropic forge
wise terrace
#

refund that and get crimson desert, coming next month lol

slate moat
#

Keep my money. Honestly, it was worth the time I had in it. #midnight #sigh

boreal summit
#

soooo what game do we play now 🙂

mild pollen
#

Wait the game is shutting down? Damn that's a huge let down. I was actually kind of excited for this game. Oh well another piece of shit trash to add to the pile due to incompetent dipshits.

gray osprey
#

Ummmm, who wants to tell him?

past raptor
#

probably from a legal side his lawyers are prob telling him to stay quiet

astral knot
#

Is there a way for me to get a refund on my $400. I used paypal back in 2020.

slender flicker
#

anyone making a RIOT mmo clan?

loud zephyr
fallow rune
#

I never got the chance to play 🙁 is it really shutting down?

twilit karma
#

why was kiras latest video removed what exatly did he say?

hollow terrace
little kiln
#

*was fired

radiant pilot
jovial umbra
#

Kira just proved on documents that Steven took blue chew to keep his cock hard wow

high flint
#

someone remake shattered galaxy

candid mica
#

@everyone nothing really... just giving you the discord ping :)))

marble nest
# dreamy nymph I’ve submitted 8 requests All denied

I got a refund for mine threw steam but for whatever reason they wont refund the gift version I got for my friend only difference was 10hours I had 40 he had 50 ive tried multiple times and they wont but if you bought it or yourself then they should as long as you get ahold of actual steam support so just keep trying i submitted 12 request threw automated system and then tried 3 or 4 more times with an actual peron and only got 1 refund to go threw so just keep trying lmao

granite seal
#

@idle siren Can i have my money back plz?

brave ocean
#

Fuck riot and their gay LGBTQ activist, soygoy employees.

scenic cliff
#

this wasn't the Bridgerton MMO? where can i get a refund

last berry
#

so is this game done?

timber moss
mild swift
#

think im gonna play Arrcheage Classic now for a while. seems fun so far

mighty meadow
#

Join Butt Plugs Anonymous!

bleak nexus
#

well seeing as I cant get a dang refund and I know players with more hours have gotten theres I think the question is - is it still worth waiting around for anything to happen or should I call it quits and just leave a dead game

scarlet dove
#

SO I WILL NEVER GET MY TEDDY BEAR MOUNT?!

ocean frost
#

No. This was a social experiment for how many people will fall prey to hopes and dreams and spend money on an idea. Otherwise known as a SCAM

manic marsh
#

are the servers still up?

heady tide
hallow badger
#

Was the Game Sold?
Yes, there are strong indications and reports that the company was sold or its control was transferred:
Private Equity Sale: Reports from sources like MMORPG.com and investigative YouTubers claim Intrepid Studios was sold to a private equity firm months before the shutdown.

As AI answer

nocturne bloom
jagged pilot
#

I don't see how they (and by "they" I somewhat mean humanity) can throw in the trashcan 200kk $ of resources spent in development like that.
I mean this is crazy.
I don't even care for myself, i had a good run (a few hundreds of hours for 40 bucks is worth for me), but there is something "wrong" on wasting money like this. The game has been done, now somebody "has" to use those assets. I don't care if they turn it into a trash pay2win game that i won't play, but wasting money like that is not right

I edit here or i have to wait 6 hours:
according to what i have read till now they used do pay around 800k $ each week (and if you consder they had 200+ employees the math works). That means 3.2kk each months, 38.4kk $ each year. Around 200kk for all those years of developement.

P.S.
I said 200kk, not 200k @proper fiber

tropic briar
#

From all of this, the real winners are the developers. They’ve contributed almost nothing for such a huge amount of money. I’ve been using Unreal Engine for many years, and I honestly laugh when I hear how much he’s been spending per year on developers, because this game could have been made for one-tenth of the price maybe even by 2–3 highly motivated developers in about 2–3 years. I blame the director: he should pay them properly, not treat them like they’re worth their weight in gold. The developers should be ashamed within the UE community.

proper fiber
fallen lion
#

Is the game unplayable now? Can't sign in anymore

Edit: my bad ,it was steam auth issue

rugged hill
#

I just bought this game. It's great! How long untill we get a server wipe for the beta or something?

winged basalt
#

Huge update just now via steam ! New map

dreamy widget
#

NIG

ancient egret
#

why is there so many brain damaged people in the questions channel lol

gray obsidian
#

Nobody gives a shit what channel is what anymore lol

rich token
#

One question: Can I get my Scarab Mount for PTR test?

karmic frigate
#

I feel like they answered like this for me not to send ticket again 😂. We are investigating this issue further.

As soon as we have more information, we can update your ticket.

Steam Support
Christel

crystal beacon
#

How does the future looks like? Any offical news?

mortal tundra
#

No .Full Silent

thin flax
icy basin
#

it's a waiting process now, annoying as it is

slim token
acoustic glade
#

my refund was denied on steam sadly enough

vestal void
#

What happened???

mellow bay
#

Server is close? Or continué develop?

twin arch
#

LMAAAAAAAAAAO

graceful cloud
smoky stag
#

Do we get a refund or is steven using our money to buy his husband a new cock ring?

clever thorn
#

hello, i just purchased the game and everyone is spamming "game is dead" in world chat, they are spamming more than any game i have ever played. can the devs please do something?

lavish tinsel
void minnow
cold solar
#

Hey guys just bought the game. Where is everyone and how do I get my mount?

lethal terrace
#

Where you found this?

opaque bobcat
#

New investors are securing players 🙂

inland aurora
lapis herald
#

ill add ashes of creation to the release of star cititzen. sometime in 3021.

tender flax
#

I'm continuing to play🤗

median stump
#

im confused is it canceled or noot

tawdry plinth
#

i heard EA is buying intrepid. can anyone confirm?

regal geyser
#

Did we get a server reset yet? Where the fuck are my fish steven?!

novel lichen
ashen scroll
lapis pecan
#

Refunds are not possible ?

weary mauve
#

Nope, yall got hella scammed

red flame
mellow jewel
#

Was the game really that far from being a finished product? I understand sunk cost fallacy, but man sure feels like they’re a long way down the path.

golden ember
#

Any info if all accounts (including core login account) just get deleted on server shut down?

amber helm
#

@idle siren did you personally delete that and ban the guy or was it a moderator?

hazy pike
jade shadow
#

lol we have been cooked

slate acorn
vivid prawn
#

@idle siren cool game you have here, what with upcoming dev update?

subtle rivet
#

Bruh how has there been no update yet facepalm

desert ivy
hallow robin
odd solstice
#

The leaked content creator vid with Margaret basically stated they planned on a big update in March that would raise cap to lvl 30 and unlock the first tiny bit of dual class (you could pick it but it wouldn't affect all ur abilities yet) along with a couple other exciting things. Sad we will never see that content. Feels like the game died around the half way mark

inland temple
#

is it official statement?

woven kettle
ebon mist
#

@woven kettle is there any word if we will get a official statement on whats going on soon or is this unknown?

woven kettle
devout pawn
#

Hey guys, when is release day?

round belfry
#

before 2020

karmic frigate
#

Anybody got refund after this? We are investigating this issue further.

As soon as we have more information, we can update your ticket.

Steam Support
Christel

earnest herald
#

When there's a class action, hit me up. Selling access when they likely knew they were killing it is cancerous.

signal flicker
#

Is the server still up or is it down as well? Just wanna know, not that I'm gonna play LOl. I was just wondering

unreal palm
# signal flicker Is the server still up or is it down as well? Just wanna know, not that I'm gonn...

I was still able to play, 920 playing according to Steam so Servers seem to still be up, although I felt like mobs were not aggroing so the lack of maintenance seems to take it's effect.
I spent 400€ and just started playing yesterday, because that way at least I get something for my money, which I'll never see again.. which is fine. Sure, it sucks, but the money is long gone, it was a cheap lesson. Let go of the grief folks, there are enough games to enjoy. ☮️

wispy mountain
#

if you are ranged none of the melee mobs can even fight back at this point. without a server reboot it is not even really worth logging in. Marketplace is barren pop has probably dropped 50% or more.. sad

sudden forge
#

Until whoever takes over and runs with this show his or her head, game is down for. Just hope there isn’t some huge fight over control….

kind ermine
#

@woven kettle buy the company we believe in you

scarlet agate
#

Steven is online, one of the stacks of cash he stole from us must of hit his keyboard and removed his hidden status

tame robin
#

stevens simp army

bleak nexus
#

yeh I tried 7 times and my refund was rejected to, the only reason I care so much about my refund is I was given the money for the game and it turned in the biggest SCAM! like urgh

autumn condor
#

nothing will prob happen, but i filed a complaint via ACCC and local state consumer affairs in australia last week. check your local options.

hasty girder
#

just come play the original AoC, which is Archeage Classic, it’s free

dapper wedge
#

Can anyone share proof of steam refunding them if you played longer than the 2 hours?

plucky valley
#

so whens this game coming out

vagrant summit
#

Wait so is the game shutting down? I was planning on buying it

tropic drum
potent shore
#

🖕 refund me.

idle spade
austere cipher
#

@idle siren Cmon Dood how long we gotta wait to rise from the ashes

subtle flower
#

@idle siren wheres my money you damn gay midget??

ancient egret
grave field
#

Labor laws filed against Steven. One of the possible charges carries a 20 year jail sentence for fraud and wage fraud 😂

tranquil birch
#

I'm down a grand kickstarting this game, I only popped my head in here and there to check on the progress waiting until it was done and they dipped out on the game, my opinion they should have just made the game without these live updates and not do a giant alpha which led to server costs, also they expanded the workforce to high up to 200+, should have just kept a team of 50ish as they obviously proved they don't have the management skills to manage 200+ people, they should have done the smart thing and finish the core features first like for example the entire map but instead they focused on the stupid thing that didn't help anything, I would like to say that this was a ocean wide but a puddle deep but it's closer to a pond, I don't think this was a scan I think this was mismanagement mixed with bad ideas on the implementation and roleout of the game, it's a shame really

wild juniper
#

Ya, i stopped as well. Was going hardcore, then saw player bodies not spawning and mobs starting to glitch out. 🙁

oak oar
#

I didn’t care for this game anyways so all gucci for me.

vestal yoke
#

bro im just sad i dont know what to play right now and just want to grind some mobs on my tank:(

brave ocean
icy basin
#

@wispy ruin how hard was Steven pushing it?

bright bay
#

Oh no, someone seems to be in the closet. Come out queen ! We all love you. don't worry !! NikHug

slate acorn
#

Steven kept swapping the Unreal Engine being used. In my opinion this is what broke the company. Constant reworking.

Now this was either intentional or horrible management.

ashen scroll
#

Steven absolute con artist following this has been hilarious haha

chrome otter
#

Finally got my refund

pulsar nexus
#

Are servers still up?

placid yoke
#

Hey @idle siren ,fuck you

tall hemlock
#

Hey how's Ashes coming along? Can't wait till full release!

valid sentinel
rustic vale
#

I can't see the info, do you have a link?

inland temple
#

so now who will develop this game? steven lost his permission to the game

nocturne bloom
scarlet dove
wise crystal
#

how do I get my money back kekwpain

astral mist
#

just got mine back 🙂 at least from steam

teal jewel
tender flax
#

I LIKE THIS GAME 🥳

karmic frigate
#

I still have this… We are investigating this issue further.

As soon as we have more information, we can update your ticket.

Steam Support
Christel

clever thorn
#

Hello my wife and I purchased this game a few days ago and everyone keeps chanting that the game is dead. I am seeing less players daily. Everyone keeps laughing at me every time I ask about the state of the game, what is going on here?

velvet tangle
west slate
#

Can we turn slow mode off now?

dire osprey
# clever thorn Hello my wife and I purchased this game a few days ago and everyone keeps chanti...

Ths main creative directive resigned and then all other senior developers did the same we are currently in fall out mode as development of the games "future." Whatever that maybe is unclear, what is clear is whatever happens now is the game that was being developed will be drastically
Different from what was shown. In short all shit here fucked try to refund while you still can on steam if you didnt buy off steam and instead kickstarter funded it youre doomed kiss that money good bye. Anyone thinking theyre gonna get a refund from kickstarter good luck that is very unlikely to happen and if it did happen it aint gonna be instantaneous youre looking at like 1 to three years before ya see that occur. Anyone hoping for a class action law suit any smart lawyer will argue technically the game had a release on steam and did honor some backed goals but the game was shut down before they could commit to all those goals meaning they arent to be held liable because techncailly the game did "release." Good luck o3o

wind phoenix
#

Sigh Had such high hopes...

Seeing people type x y z about the game and being berated, turns out they were right all along.

fading coral
#

I funded the game on kickstart 2017, only 40 bucks but I am sad to see what happened.

prisma swallow
#

Has anyone else sent Steven a postcard asking for a refund? 4955 Rancho del Mar Trl, San Diego, CA 92130

sharp badge
tropic garden
#

Is there a way I can get my refund from Kickstarter and other items I brought? Thanks.

ashen scroll
#

Cant be worse than stevens rugpull time to invest on this!

red cedar
weary mauve
lilac crown
subtle flower
#

tell us if its pay 2 win or not. thats all people care about

ember willow
#

Still no news?

warped moss
somber pike
#

Game was ass idk why y’all are mad

jagged maple
#

The money the time and the hype

ancient pike
#

Hi everyone, any information about the game? Will it be shutting down or will it continue?

red flame
hasty girder
#

You guys can join us on Archeage Classic, the game that AoC aspired to be. The only thing that is different between the two games is that everything works on AAC. Come glide with us!

nocturne bloom
# ancient pike Hi everyone, any information about the game? Will it be shutting down or will it...

we just dont know, but the discord and the internet is cooked and into negativity bias, hate, speculations, racism, hom0phobic, antisemitic and all worse coping mechanism you can imagine while accusing everyone still playing and having faith and hopes.
They rant about MLM and try to make you use their referrals in a low budget game or play themeparks and some asian p2w games or on private servers moderated by russians and still p2w or massive favoritism. Good luck with that.

tame robin
#

Released on Steam: To avoid having to refund their kickstarters as promised if game never 'launched' (even though not legally required to refund, this does technically make it a steam launch)

Intrepid Studios shut down ~52 days after Steam Early Access launch, all 250 employees laid off without final paychecks/compensation

Steam monthly at month-end. Dec sales hit late Jan 2026. Jan 31 all 250 laid off & Steven resigns

No Real Board Until Late 2025: Claimed solo ownership since 2015 founding

Debt ownership of Intrepid Studios now belongs to Karen Boryeko, known co-founder of pyramid scheme

Steam Launch: Rushed EA Dec 2025 potentially for quick cashout

House Transfer to Husband: Sold $5.5M home to husband Nov 2025 then sold the house again

"Game is funded to completion."

"No matter what hell or high water game will be finished."

"There will never be a board.

inland temple
#

I have 21h in AoC on steam, do u think they refund me coins?

oak ingot
#

Patience gamers the phoenix will rise from the ashes. Karen will be vanquished and Steven will return as the rightful king

knotty crag
#

what time is the update livestream on the 13th again ?

dreamy nymph
brave ocean
balmy igloo
#

Is the server still up?

proud current
#

I hope EQOAnostalgia defeats wokeness before the discord burns up. Humanity needs a win.

analog remnant
#

Anyone on Lotharium Server and wants to run some crates for Gold? You get so good Money per run and no Gankers since weeks!! 😊😊

timber gulch
#

@willow forum @woven kettle Could you please restart the server?

cloud raft
#

Funnily enough, I wore my AOC Make MMO's Great Again Hat when I went to vote

round belfry
karmic frigate
#

I got this, and it’s taking ages … We are investigating this issue further.

As soon as we have more information, we can update your ticket.

Steam Support
Christel

potent cobalt
frank cairn
#

Did the people who shelled out thousands on kickstarter ever get to play DND with Steven in Vegas or nah

next sail
#

how can i get a refund on steam? i opened a ticket and got declined with the explanation that i played for 2hours and 50 mins but i heard many people got a refund even tho they played longer than me?

visual vessel
#

Navigate to steam> help>steam support> games, software, ect> click AoC> VIEW RECIEPT> " I have a question about this purchase"> copy paste.

Dear Steam Support Team,

I am requesting a refund for Ashes of Creation due to extraordinarily circumstances related to the sudden collapse of the developer, INTREPID STUDIOS, as of Feb 1, 2026.

This is not a standard refund request based on gameplay preference of dissatisfaction, but a report of a broken promise and an effectively abandoned Early Access Product.

Reason for this request:

Studio closure
It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the development team has been laid off, with WARN Act notices issued.

Abandoned Early Access Product.
Ashes of Creation was sold as an Early Access title with the explicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted , and the advertised product will never be completed.

Loss of Product Viability

Without an active development team, the game's servers are expected to shut down or become non-functional, rendering the product completely unplayable.

I respectfully ask Valve to treat this case similarly to previous precedents, such as "The Day Before" Where refunds were issued due to the studio closure and false or unfulfilled advertising shortly after release.

Given these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold.

karmic goblet
#

how long to hear back from refund bot? i just submitted with 500h 😳

young spade
trail adder
#

Well, we all got scammed. Steam wont issue refunds. ATP i dont give a fuck if i never get a steam account again. Went through my bank today. Hope everyone gets their money back for this bullshit.

whole void
#

Guys , Epitome New mmo , can be way better 😉 check itd out, cheaper and no scam. Like this shit

native raft
#

So does the game work ? If I log in ?

rapid crag
#

I tried The Quinfall over the weekend, the graphics gave me a headache 🙁 There is something off (probably my eyes) that just doesn't sit well. Shame, I wanted to enjoy it 🙁

fallow fossil
#

Archeage Classic ftw

willow forum
# rapid crag I tried The Quinfall over the weekend, the graphics gave me a headache 🙁 Ther...

oh that sucks, some games just hit your eyes in a weird way and it instantly feels uncomfortable.

Honestly, it might not even be the game itself, it could be your monitor settings (brightness, contrast, sharpness, color temperature) or even things like motion blur / camera shake in-game.

If you ever feel like giving it another try, I’d recommend lowering the brightness a bit or installing f.lux. That app reduces the harsh white/blue light and makes everything way easier on the eyes, especially at night.

Hopefully you can make it work because it’s a shame when you actually want to enjoy a game but your eyes are like nooope

brave jewel
split galleon
#

Why are people cucked enough to keep playing? It is FREAKING INSANE

azure gull
#

John Moore.

willow forum
# brave jewel give us your quick elevator pitch on why Quinfall over any of the other giants c...

Great question. And honestly I’m not saying Quinfall is “better, Better, BETTER!!!!!” than the giants.

I’m just saying it’s one of the few MMOs right now that’s actually keeping me logged in.

I’ve been playing MMOs since the early days, MU Online era, Lineage, WoW, all of that, so I’m not the type that gets hyped easily. If a game feels empty or boring, I drop it fast.

Quinfall isn’t perfect, but it’s fun, the world feels big, the progression feels real, crafting and grinding actually matter, and there’s always something to do. It gives me that old-school MMO vibe where you log in and you actually feel like you’re building something.

Now, I’ll be honest, the PvP still needs work and the UI definitely needs polishing, but the devs have been patching nonstop since launch and it’s clear they’re actively trying to improve things. With enough feedback, I’m pretty sure both of those will get way better.

So my pitch is simple: if you want something you can jump into TODAY that feels like an actual MMO and not a lobby simulator, Quinfall is worth trying.

I’m not selling anything, just sharing what I’m enjoying with my wife. If anyone wants to join (You are invited), I’m on America Server 4.

rich token
#

The Quinfall have more interesting content than Ashes lol, this game much better if we are look on 10 years developing behind aoc 😄

high slate
plain shadow
#

Where are people getting their info from? I'm a kickstarter and want to see whether we can salvage some funds

stray sundial
#

Ehh just find a happy home at EQ2 and call it a day , plenty of quests, timeline, sig, heritage , the game is completed . and even if a new MMO actually hits the market that is somewhat playable its gonna be just like EQ2 and every other MMO with a tweak on the graphics and jacked gameplay

naive citrus
#

Guys, just became aware of the situation regard the game. Is it possible to get a refund if I bought it directly from their site or is it lost?

warm bison
#

how are u not answer piratesoftware concerns

wispy cairn
#

@willow forum Quinfall is fun sure, but it need a LOT of polish i would say 😄 i would say lets play together but im on EU server 😄

upper wadi
plush coyote
#

ngl this discord was 100x funnier with the copypastas spammed lol

scarlet dove
#

@brave ocean so when are we going on a date?

delicate roost
desert ivy
regal hinge
#

Holy shit no way a mod is advertising dog shit quinfall 😭 how far have we fallen chat

viscid sand
#

Is there any person that got refunded with 60+ hours here ? I'm at my 3rd manual refund refused by steam

tribal jewel
pseudo knoll
#

No news so far on AoC... Are the news coming on February 13?
Anyone has something that can share with the us?

tribal jewel
#

Multiple folks here have tried many times. and many have succeeded, just depends on phrasing apparently

placid sundial
#

is steve gay?

languid forum
#

I got refunded 250 hours

glad nimbus
dapper wedge
earnest sequoia
#

They shutting this game down or? I keep on hearing about it but no one answers me in here lol

short forge
#

yes

north citrus
#

when will we have a wipe?

vale sky
chrome violet
vale ravine
#

CAN I GET MY MONEY BACK? I WORKED 1 FULL WEEK TO BUY THIS GAME. NOW YOU HAVE MY MONEY AND SCAMED ME. GIVE ME MY MONEY!! NOW!!

pearl charm
#

If you bought it on steam, very likely.
If not, maybe not

fickle dragon
light mantle
brazen spoke
obtuse willow
#

what are u mad about u act the the mods are reason the game died developers haven't even been paid

faint whale
#

Waiting for my beetle mount 🪲

sudden wadi
#

Waiting for my Stufferton's mount 🐻

autumn orbit
#

Waiting for my T6 Teleport Tower

lilac storm
loud sleet
#

you get refunded in cash or credits?

cold epoch
gleaming ivy
#

WTF

golden bridge
#

Chiken little over here

sly walrus
#

yeah, usually when your CEO has a hissy fit and pitches his whole company out the window there is a void left in the wake. Give it a few weeks they will get everythign straightened out

pale parcel
#

So is the game stilling going?

steady prairie
#

HAS THERE BEEN NEWS YET CHAT?!

rich robin
#

General closed ?

long chasm
#

@neat narwhalWhere did you see the updated website?

high slate
#

Oh yeah there's a wipe coming... Very soon 😉

clever thorn
#

Hello everyone. There are less people online today than ever before. Everyone is calling the game a scam. Everyone is spamming world chat and discord with horrible slander. The servers are still online, my wife and I are still enjoying the game. Can the devs and moderators please do something about this? I think it is effecting new players from joining.

idle pagoda
glad nimbus
inland temple
#

still no news?

hasty geyser
worthy frost
#

f

exotic ruin
#

What did they change on the website, or are you trolling?

fringe drift
#

how to get refund?

little kiln
#

pray to gaben and contact steam customer support. if bought through intrepid, attempt lawsuit. there are no other legal options

sharp badge
#

Come to play NEW WORLD - servers still up untill 1 year lez gooooo

short knoll
#

where the heck is Iron at? I never see it

rich token
#

Hello,
Thank you for contacting Steam Support.
Since purchasing Ashes of Creation you've invested 334h 42m hours of playtime. For this reason, we don't believe a refund would be reasonable in this case.
Please keep in mind that some developers will be unable to 'finish' their Early Access games. We recommend reviewing our list of best practices for Early Access games here. 🤡
While we understand that this isn't the outcome you were hoping for, please note that any future tickets you submit for this product will receive the same response.
Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.
Steam Support
Oxana

Good job, Steven. Looks like you'll take your money from Steam sellings. that was my 11th request.

echo lagoon
#

yeay i got my money back blees gaben

gleaming ivy
#

I don't know if this game can come back to life. If someone takes Steven's place, I suggest the new CEO team up with players to sue Steven.

icy basin
half mango
#

HAHA 6h COOLDOWN ON MESSAGES LMFAO

clever gorge
frosty vale
# little kiln pray to gaben and contact steam customer support. if bought through intrepid, at...

If bought from Interpid, you can try to contact your credit card provider. Atleast in my bank there is a clause for both undelivered items and company going bankrupt before delivery, which could apply here.
I made a ticket but the processing time is 1-3 months so I wont be hearing about the results for a while. It would seem that I should atleast get the 75e pre-order pack back as it is a clear case of undelivered items. 50e Alpha2 key might not be refunded since the key was delivered, although its functionality ended earlier than promised. I tried to make the claim as dishonest marketing and the product not being what was advertised.

light sentinel
# frosty vale If bought from Interpid, you can try to contact your credit card provider. Atlea...

If you had the money to invest into an obvious pipe dream where all the promises were smoke and mirrors. Its learning money you lost.

Steven deserves your hard earned money cause you had an extra chromosome tbf

EDIT REPLY @hushed ibex
Read the fine print. They definitely secured the funds and atleast 50% of you broke mfs wont get your shit back.

I would exploit the fuck out of you too if the money came that easy.

Unless you are an elderly/handicapped person or a child i have no sympathy for your situation. In other words get fucked

@urban sphinx cope and seethe with your paycheck to paycheck lifestyle Troll

hushed ibex
urban sphinx
dire osprey
#

I mean just because you request doesnt mean you're guranteed/entitled a refund if your past the steam refund policy. Steam is incredibly fair with their clause and their support is goated but if you had like over 200+ hours they arent gonna refund ya you have a better shot asking for steam creds vs actual refund to card.

gilded zephyr
high slate
stoic forge
#

how they let this game die not even a year into steam crazy lol

strong prism
#

I really appreciate the genuine Transparency of the Ashes of Creation team

versed olive
#

Has there been no official communication from anyone since Steven's departure? Who does AOC even belong to now? If there actually is someone "in charge", why the fk haven't they made any statements to clear up all of this speculation?

placid perch
#

has anyone tried to create a support ticket or got any response from intrepid on such ticket? im trying to work my transaction out with the bank

boreal mango
#

This last sms from intrepid!

Our next Development Update moves to February 13, 2026 at 11AM PT, where we’ll outline Q1 plans and next steps.

Thank you for walking this journey with us.

crude silo
brittle ledge
#

E

fossil roseBOT
uneven river
#

what if they come back with " we give were lettign the man do it his way or some shit? LOL riiiight im high, and it appears also huffing that hopium HARD

jade laurel
#

Out of curiousity, are the servers still running?

lament prairie
#

I understand not receiving money back from the Kickstarter. The question I have is, what about the skins We purchased.
That we never receive i.e. housing clothing and mount skins.
That were purchased and promised? There was not a clause stating you lose your money
For these purchases

cedar minnow
tame jackal
#

why is it always a gay person or a big and pointy-nosed person that wants to steal my money

mint kestrel
#

why are the servers still up with all the shit going on?

maiden trout
modern cipher
wide fjord
#

Hopefully stevens new mansion gets termites

inland temple
#

i got refund after 20,4h of playing 🙂

acoustic obsidian
#

Hi guys. I really think we've been unfair to Ashes of Creation. We should all give another $100 towards the project. Star Citizen, but its fantasy. Lets make Chris Roberts #2. I know all of you will agree. Ashes of Creation can still be brought back. its not too late. if anything the negative press has only increased the funding infamy. Lets make $1 Billion in Funding happen.

cloud elk
#

just stoppin by to say fuck this game

warm bison
#

ban the people who called piratesoftware a furry NOW!

knotty dove
#

im having trouble logging in

indigo topaz
#

Lets assume there been around 200 employees past 2 years of this project. Each of them doing avg. 6h per day, 5days a week and 52 weeks a year. That would be way over 600k hours of work. Amusing to see how little that achieved when we see the state they managed to develop the game.
The project was doomed from day one with this level of project management 😂

novel canyon
#

Did someone manage to get their money back from steam? I have played 15 hours..

mental jewel
#

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knotty hedge
#

There were like 8 employees that 200 was a lie lol

ocean saddle
#

I only paid $65 for it on steam but I can say that it’s really great game lots of content for it. It’s just they quit. Tbh i won’t mind paying a subscription fee per month or annually just to support them stay afloat as long as they finish the game and give us quarterly events.

kindred needle
#

Is there any way to turn off this slow mode because it’s ridiculous waiting six hours to freaking respond to someone that’s ridiculous. Can the mods just freaking turn this on or can someone just take over?

mystic torrent
#

This 🤡 parading around. The $50 must have been his life savings with this level of excitement.

hidden canopy
#

Is this game gonna get saved?

hardy berry
#

I wasn’t trying to say Dolt dipshit, I meant exactly
What I said. Go blow someone else to use your 6 hour time on.

jovial tree
#

anyone have any gear for mage if you're quitting pls 😛 server still up so fuk it

nocturne bloom
floral flint
#

BACK TO THRONE AND LIBERTY BABY

iron oasis
languid forum
#

Support Steve’s 9 million dollar home

terse wave
#

Back to GW2

stoic niche
#

Back to New World

versed kernel
#

First new world now ashes. We're really gonna be playing WoW in 2035

ivory plank
tiny pine
#

wow sucks

short knoll
#

Anyone know good spots for slate and limestone? I’m still playing.

gritty pelican
#

@short knoll how is it like still playing?

severe osprey
#

I just want some news, be it good or bad.. is there any news?

noble torrent
honest reef
#

When does Beta 1 Start guys?

valid jungle
#

tomorrow

brave ocean
pearl olive
scarlet dove
rustic stone
#

does anybody know how to get ahold of TWINKLE TOES i need my cosmetics been waiting 9 years?????

tepid spire
#

im stoked for fridays Dev blog podcast. anyone know what time it starts?

round belfry
#

<@&542059693779058748>

vernal slate
#

why arent the mobs in oakenbane keepings spawning?

desert ivy
#

Spawns are probably broken

clear thorn
#

!stream

pastel ore
#

People still ingame? :P

tall moat
#

Not many it seems but it was up yesterday

mellow bay
#

Where News @shadow bluff

shadow bluff
#

I'm in the same boat as you. I don't work for intrepid so I have no avenues of news.

north citrus
brave ocean
loud dragon
finite roost
#

While I kept hope for this game, like I did with Hytale before it's cancellation. I deffs do not see any sort of "Massive hype revival" for this like there was with Hytale. I wish Steven/Intrepid locked in a lil quicker and didn't take so long to get the ball rolling. Ashes BR was a massive red flag they didn't know what they were doing tbh

mint sinew
#

what happened with ashes i paid 100 bucks and never got to play

nocturne bloom
noble roost
gaunt epoch
#

Any chance they can restart the servers... Mobs arnt working anymore.

normal grove
whole ether
#

Any news from the most transparent mmo project of all time?

earnest briar
#

Do Gamers even know what makes an "MMORPG" Massively Multiplayer Online Role Playing Game?

I have seen people saying its the End of the MMORPG, but how can it be the End of something, that Never existed as any 1 thing. If you note the wording here.

Massively Multiplayer - so a larger than coop mode. Role Playing game. Nearly every single game in existence is "Role playing" Single player games, coop games, your literally playing as a role. 1 way or another.

And that is what makes RPG the more attractive form of gaming be it MMO or SP. Because it lets you the player decide on, adapt to, and embrace a role of which you like. And for some games, when the story is complete, the ability to start a new and try a different role is the whole cake of it.

But I fear with all this negative results in the past 15 years maybe longer. The "Term" MMORPG has been stained by only 1 type of RPG gaming. Massively Multiplayer.

Which leads me to ask.

Is it just poor decision and developers choices, or and is it also the player base not only has it aged but changed, the newer gamers just do not have the same passion and expectations as the older. A divide. A divide of Expectations, and Results.

quartz basin
#

@idle siren will we hear any further news anytime soon ?

novel lichen
elfin vigil
whole hound
#

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fading hound
#

Gosh I haven't seen ^ happen in decades.

astral swift
hazy slate
south jacinth
supple gate