[PC, epic] stuck in store with frozen npc (v1.4.14)

[dusk oasis]

Hi there! Been playing ooblets since it first came out on epic and encountered my first bug!? Weirdly enough its being stuck in my shop. When i closed shop an npc was frozen and wouldnt leave and therefore i couldnt leave. Reloaded game waited till the next in game day to see if it would trigger anything and it shows that shes trying to buy something that does not exist. It shows her at the front counter after reloading but shes not available to ring up.

[acoustic onyx]

hi there! since you've been playing on Epic since early access, can I check which version you're playing on? If it's an older version then this may be resolved with a manual update. If you're fully up-to-date, we can troubleshoot more!

[dusk oasis]

In the epic games launcher it says v1.4.16_e_da

[dusk oasis]

Was the game updated since last night? I just got home from work and loaded up my computer and she is walking out! Sorry for taking up any of your time!

[acoustic onyx]

no worries at all, you're up-to-date so I'll check in with the programming side on this one. one more thing you can try in the meantime: in the Settings menu, there's an "I'm Stuck" button. does that pull you out of the shop?

another thing that can help us investigate is a copy of your save file! It would be located in the below file path - you could zip it and DM it to me or email it ([email protected]) whenever you next have time!

[tranquil breach]

Just wanted to add to this - I've encountered the same bug on the latest Steam version update - after managing to put a oobmobile on sale. I can provide a save file if needed! There is also a visible unity engine warning on the shop display. Thanks

[acoustic onyx]

If you wouldn't mind sending me your save file (DM or the above email is fine), that would be great! you were also getting stuck in your shop?

[tranquil breach]

Woah, don't know it an update was pushed but I just loaded the save and it's fixed! It was bugged since yesterday for me - very similar to @dusk oasis . Yes, I was stuck in the shop but now all is well

[acoustic onyx]

Oh good to hear it's fixed for you!

[dusk oasis]

Yes i do think it was an oobmobile on sale for me too! Also just for records, the im stuck button did not help. When I get a chance I will also send save file over.

[acoustic onyx]

perfect, thank you!

[light nova]

I had this problem today. I tried to sell an oobmobile, and the customer froze trying to make the purchase. I couldn’t leave the store bc they were frozen in-purchase. I restarted my game and most items in the store turned invisible. I clicked around to restore everything. I was on Switch and took a video of the items reappearing if that helps at all.

[light nova]

It is marked resolved, but it’s not resolved on switch 🥲

[lavish gorge]

I’m having the same trouble on switch I’ve tried everything and I can’t leave I don’t want to loose all my progress by being stuck for eternity

[acoustic onyx]

hi all! you're right this issue is still active on Switch unfortunately - it's tied into the 'delete item' issue with oobmobiles. we do have a fix but it's going through the cert process for Switch - we'll update as soon as that's live! (also, I'm going to check with programming just in case there's another potential method to free you while you're waiting)

[acoustic onyx]

one thing to try here: if you're playing on Switch and encountering shop issues after placing an oobmobile, but an NPC hasn't yet tried to make a purchase, you should be able to remove any placed oobmobiles with the "take all items" button at display cases

[light nova]

Thank you!

[atomic elm]

I have this issue too. 😦 I’m stuck in my shop because the NPC won’t actually buy the Ooblets car and it’s disappeared.

[acoustic onyx]

are you playing on Switch by chance?

[atomic elm]

Yes I am

[acoustic onyx]

we have a fix for that going through - it should be live soon, I'll update again when I get confirmation that it is!

[atomic elm]

Thank you so much. I appreciate it ❤️

[acoustic onyx]

hi there! there should be an update available for Switch now. could you let me know if you're still having issues after that goes through?

[atomic elm]

Still having the issue. 😦 I’m stuck in my shop with a “ghost” npc. I can’t interact with him. I can’t leave the store. I can’t do anything. And most of my items in my store are gone. Tables and everything. 😦

Empty store now. 😦

[acoustic onyx]

hrm! you've confirmed you're updated to version 1.4.19 as well? it just went live this afternoon. let me know if so and I'll investigate further with the team

[atomic elm]

It’s at 1.14.13 so it hasn’t updated yet. Is there a way to update or do I just wait for my turn?

[acoustic onyx]

it should alert you to the update! but to check manually, the process is:

• Ensure the Nintendo Switch console is connected to the Internet.

• From the HOME Menu, select the icon for the software you wish to update without starting the game or application.

• Press the + or - Button on your controller, then select Software Update followed by Via the Internet.

[atomic elm]

It works!! Thank you so very much. I appreciate you