help

[grave marsh]

That much!? what did u even try to buy

[naive tiger]

fur

[maiden anvil]

like a shop fur?

[naive tiger]

Yeah, I do that a lot, but this time it went wrong because someone who hates me told him to scam me and that was it. We talked, but nothing else happened.

[maiden anvil]

okay so, that's actually covered by the rules and is against the rules

[lost jolt]

ur against the rules loser

i kid i kiss muah muah muah

[naive tiger]

haha

[naive tiger]

I didn't know even when they're giving them away for free? I suppose that's why the option is there

[maiden anvil]

the in-game trading system is exclusively for inventory items. if someone is gifting you something from the shop, you can't give them anything from your inventory in exchange (and they can't demand it either)

[naive tiger]

I understand, thankss

[twin plank]

Hi, does anyone here know how to recover an account? It’s from 2011 and honestly I don’t remember the email.

[maiden anvil]

https://atelier801.com/contact

[twin plank]

thanks

[near raptor]

how can i find the email associated to my account

or can i>

i created my account in 2015

and i forgot the email

[untold verge]

how can i contact the moder Deshofor#0010?

[stone barn]

most likely through the forums, @coral tusk

[coral tusk]

Отправил запрос друзья. Можешь тут написать, в дискорде

[untold estuary]

is there a way i could report a mean person that drew something innapropiate with the inventory brush?

[coral tusk]

/report in game

[untold estuary]

thannks, it worked

[sacred hound]

Hi everyone

I have a completely confusing situation - it feels like my account has either been hacked or deleted. I lost access to my original account, and through another account I tried to find it by sending a friend request. In the end, nothing came up, even though I clearly remember my username. Could the account have been deleted by mistake, or was it actually hacked?

[maiden anvil]

what's the username?

[sacred hound]

Angelochek

[maiden anvil]

there are a lot of accounts with the same username, so you're missing the tag at the end

do you know your registration date? the month and the year

[sacred hound]

Sorry, I don't remember 🙁
I only remember the skin I had on that account
And as far as I remember, the account was registered in 2019 January or February I think

or at the end of 2018

[maiden anvil]

https://projects.cypher801.app/profile/results.php?player=Angelochek take a look at these and try to find your tag

[sacred hound]

Tysm!

Thank you so much, I found it! You were very helpful!!

[chrome cipher]

guys, is there any fixed rotation of the shop or is it random?

[maiden anvil]

the weekly sales are chosen by the sales squad and they follow a specific theme

[chrome cipher]

tyy

[sudden falcon]

are the collector furs gone permanently once theyre gone?

[maiden anvil]

they can come back on sale or in fashion squad outfits

[sudden falcon]

ooo ty!

[remote kraken]

or during tfm anniversary

[hasty eagle]

Is there a way I can directly DM an EN mod?

[harsh bear]

through a private message on discord or whispers in tfm ❤️

[vagrant kettle]

hey where can i get help to access my account?

[stone barn]

hey, you can dm me if you still need to :)

[outer comet]

algum mod ?

[rigid blaze]

hi i was just wondering is that normal behaviour when brasilian player join polish server then type something like this in chat when we tell him to speak server language(polish)?

[teal wraith]

i am very lost and need help accessing my account where's the best place to request such help

[jagged creek]

if i let my friend log on my account, am i gonna get banned? cuz of the issue with selling accounts and everything (i still see people doing this nowadays lmao) i fear that if i do that, the different ip is gonna get me banned or something

[stone barn]

shouldn’t be the case, but you’re still the one responsible for any rules they break and any potential sanctions

[stone barn]

best bet is to report them and wait for a polish mod to check it out unfortunately 😔

[stone barn]

https://atelier801.com/contact

[jagged creek]

noo they wouldnt do anything bad in my account, i just wanted to know if the change in ip would trigger a ban 😭

i literally js need the 500 first achievement on steam augh

[vocal coral]

Hi any mods available? There's an inappropriate room name in the E2 server Solved!

[woven sedge]

uuuh how do i change my roles

please :$

[river anchor]

you can change them in the “channels and roles” above announcements

[woven sedge]

oooooh oops that's new

i didn't get used to it yet haha ty!

[river anchor]

np

[split roost]

When I log in the game keeps crashing

[slow terrace]

this isnt my screenshot, it's not for my account, Dollyfarton has been banned for this reason but literally didn't do anything. she doesn't know how to get to a contact form. she is banned from this server and doesn't have access at all. could i get a link or something so she can contact someone??

nvm! she got a contact form link from someone else

[magic prism]

That’s good!! I don’t understand why she got banned out of nowhere though

Whenever I met her she was really nice to me

[signal lodge]

Sigh this is nuts

[slow terrace]

.... no neber mind she was PULLING AN APRIL FOOLS JOKE ON US

[slow terrace]

SHE PRANKED US

[magic prism]

OH

Good prank

[slow terrace]

i hate april 1st im so gullible

[magic prism]

It’s okay I am too

[signal lodge]

PFF ME TOO

[magic prism]

The only thing that doesn’t prank me are those fake ping discord servers on April fools

They do it every yearrr

[rigid blaze]

how can i report someone? just dm some polish mod on discord yes?

[maiden anvil]

use the /report command in-game

[burnt solstice]

Hi, does anyone have a reliable way to play Transformice on macOS please ?

[coral tusk]

download from Steam

or use this: #help message

[rigid blaze]

yeah they do nothing

ppl can use biggest type of slurs and nothing happends

[maiden anvil]

you can use the /ignore command in the meantime so you don't have to read the messages, but using the /report command ensures a moderator will check it out when they can

please don't use this server for in-game reports

[broken saddle]

Why do some mice in TFM just move once (so they dont die to being afk) and then end up as if they are frozen in time, since they cant be moved, they dont die, they cant be frozen and fully ruin your shaman round since you cant get into the mice hole with the cheese because of them.. is this a bug or what ?

[woven sedge]

some people don't wanna die of afk but go afk to hope getting the cheese, or other reasons i guess, but as a sham, you can ice them, by using the ice and clicking on the mouse

[broken saddle]

You actually cant ice them.
Some mice move > dont die from afk bcs they moved but then end up still being afk and thats when you cannot ice them, i tried.. and you just cant.
So its bugged or cheating which i doubt it is, since thats a years long problem.

[broken saddle]

sometimes it does work but some other times you cannot freeze them.

[woven sedge]

oh idk why you can't sometimes but ur right :(

it happens to me too..

[broken saddle]

I know that "you can freeze mice after a mouse entered the mice hole" but what if.. that already happened and you still cant freeze them.. or you see a mouse in the void running which doesnt die (those you might be able to freeze most times i think-) but its annoying :(

I guess the game/server lagged out or something but- it happens often somehow 🤷‍♀️

[woven sedge]

oh yeah those you can't really do anything when they're running in the void, either they're lagging, crashed or usebugging

for the rest idk :(

[broken saddle]

in my case i had a standing, living, with cheese mouse (but im playing without skills.. cant heart them) and freezing didnt work 🥲

[vagrant kettle]

thank you!’

[woven sedge]

:(

[split roost]

The game is not working on stream

[warm swift]

I've tried to login into my account but i forgot my login, so I googled that i can create a new account on the same email.
That way I can see what my previous login was but now i only log onto my new account can any admin help me figure it out i really wanna play mice.
I want my acc back.

[split roost]

You forgot name or password?

Cuz if name i think you csn just use mail instead

[warm swift]

i forgot password and login

[haughty pendant]

hey yall! i'm filling out a support request to change my email, how do I check my sanctions list??

[maiden anvil]

you don't, you're supposed to keep track of that info yourself

[haughty pendant]

wtf

omg ok LOL i dont thiiink ive ever been banned but ive had my acc since 2011 😭

[midnight shuttle]

can i speak to a mod please

[fading pagoda]

BAN WTF

i need help

@packia sos un inútil

[woven sedge]

my friend is having issue with seeing all the channels in the server, she just joined and don't really know what to do and idk either bc i joined a long time ago and back then you needed to dm a moderator with your ingame username

also she got really confused with the rules saying to react the message to get roles when it's outdated

[balmy echo]

hii, i’m missing 2000 cheese from my shop i’m unsure where it has gone considering i haven’t purchased anything from the shop or customised anything or given anyone my account. wondering if anything can be done? 🥲

[ornate briar]

am i ok to dm a mod?

[maiden anvil]

has she verified her account?

[molten scroll]

Same thing happened to my friend few days ago

[balmy echo]

that’s reassuring but so weird!

hoping to get some clarity in here, if i can get a response

[solemn folio]

I cant get in my account

Saying password is wrong

even changed it twice

[dawn canyon]

yo cat

i have a question

[shell haven]

I was blocked for no reason :[

@wise monolith

[wise monolith]

Hi, you can contact an ES mod on the forum to appeal your ban

[shell haven]

I don’t know how to submit a request or use this forum can’t all of this really be done from here?

[wise monolith]

https://atelier801.com/index
log in using your tfm username and password, then go to this list: https://atelier801.com/staff and click on one of the names under "moderators" with an ES flag, there will be a prompt to write a private message

[shell haven]

thx

[shell haven]

When can I post a topic in the cafe?

[woven sedge]

Cate, regarding the verification, i'm not ignoring you, i asked my friend and she hasn't replied yet 😭

[elfin hawk]

• [Moderation] You can not talk for 3 hours. Reason: Encouraging suicide [Imjustbait#9281] Kagemine#7243 delete urself

'delete urself' i say that to all my friends everytime and no one takes offense to it cuz we laugh it off... yet im getting muted for this happened 2x already it dont make sense :)

@wise monolith
@halcyon flume
only mod active on En can you explain?

[woven sedge]

I mean wether it's a joke or not you're not doing it in private everyone could see it..

[elfin hawk]

i mean no one replied to it only my friend :) and it's not offensive either

i've said this many times around mods they mute me

[wise monolith]

if you joke about serious topics you run the risk of being muted. if you have already been muted for this, then you should have known better this time

[woven sedge]

[elfin hawk]

well a friend told me to jump of something and i said jump out ur window and i got muted for that before?

'jump out ur window? muted for that does that make sense?

[wise monolith]

yes, it makes perfect sense to me

[elfin hawk]

it's not a serious topic chiara and you know that.. plus im talking to a friend not someone random

i understand if it was someone random but it's not

[halcyon flume]

doesn't matter who you're talking to

[elfin hawk]

it does actually

[wise monolith]

we have no way of seeing your friends list so we cannot tell if you are talking to a friend or a stranger. it's also very hard to read tone in a chat-based game like this. both times you were reported, therefore both times someone in the room took what you said seriously enough to be concerned. if you have an issue with your mutes or how moderators enforce the rules please feel free to use the contact form: https://atelier801.com/contact there is not much use in continuing to discuss this here. you have already received your answer.

[elfin hawk]

an adult would understand

[elfin hawk]

i just would like to know if you or yuki muted me nothing else.

[wise monolith]

it was me.

[elfin hawk]

okay thank you and also someone doesn't need to be in your friend list to be your friend just to clarify :)

[woven sedge]

Doesn't matter, you know you're saying something offensive in all chat which is totally banneable, you already got muted for it, you should know better

Crazy work

This is a game with a young fanbase
Instead of insinuating the moderators are immature you should've questionned yourself and thought about the fact you're saying this kind of stuff in front of kids

[elfin hawk]

did not sound offensive at all unless your that sensitive lmao and i got muted for telling a friend to jump off the window before and they said something worse before me but i got muted instead :D

young fanbase? seems like your new lmao

[woven sedge]

Been here since 2012

[elfin hawk]

so if i say uninstall the game is that offensive?

[woven sedge]

And this whole time you've been acting rather insensitive instead but np

I'm not going to entertain that

[elfin hawk]

it's a question

[elfin hawk]

answer that?

[woven sedge]

It's straight up flaming
Idk tfm's rules though since I'm not a moderator idk if they'd ban that

It's not my question to answer

[elfin hawk]

i've said that around mods which i wont point out

and never got muted for it

[woven sedge]

I never said it was banneable and I'm not a mod

And it's not inciting someone to commit

[elfin hawk]

its not someone its a friend you've known for more than 3/4 years :) ur saying it to not a random stranger

[woven sedge]

The mods already explained why it's still banneable

The reasons are valid

[elfin hawk]

not really

but okay

[woven sedge]

As someone who's directly concerned by that topic I'm telling you, you're in public, in front of people, not in a private gc with your friends

Your words have weight

[elfin hawk]

in a room full of grown up btw not kids

i mean no one replied to my words or taken offensive :)

[woven sedge]

For one, you can't assume that, and second, it's still offensive to grown adults

[wary fiber]

.

[woven sedge]

Didn't reply but obviously did take offense otherwise you wouldn't have been reported

[elfin hawk]

oh the one i said that to replied and they joke around with me afterward

[woven sedge]

(as an update for cate my friend finally validated her account and yes it works 😂 😭 )

[solemn folio]

Anyone can help

i cant join the game

its saying password isnt right

changed it twice

to diff password

and i cant join

[balmy echo]

are u changing it on the game or through the atelier801 website

[balmy echo]

^

try change it through the forum instead of via the game login (the game login doesn’t work for me so i need to go on their website to change it)

[solemn folio]

thank you

it worked

god bless you

[balmy echo]

yay yw

[versed vine]

are the odds of trade map random or is it timed?

[grave marsh]

I think the event maps r all randomised

[broken saddle]

I will probably never understand it.. but why am I not allowed to "spam" (send a few messages somewhere) but everyone else is allowed to spam much more ?

[maiden anvil]

if people are breaking the rules, use the /report command

[distant bobcat]

Can anyone help me fix this? I have no idea what's going on, I can't connect to the game.

[green valve]

idk how it looks on your side and if its the same case as me, but I had that issue for a few days 😭 everything worked fine besides tfm, i had to play through hotspot but eventually it came back to normal on its own

[distant bobcat]

Alright, I'll try hotspot, hopefully that works 😅

[green valve]

might also try changing your dns to 1.1.1.1 or 8.8.8.8 and check but for me it didnt work

[distant bobcat]

RIP, didn't work, hopefully it fixes itself tomorrow 🥀

Thank you anyways!

[drifting briar]

hi i haven't tried totem building in a while and forgot. Can I only use one red nail?

[maiden anvil]

yes

[drifting briar]

thank you

[broken saddle]

But how do you report them if it's discord server (on here) related..

I tried messaging some moderation (discoderators) once but they never take a look at the issue, at least never answer back 🤷‍♀️

[maiden anvil]

i don't usually have my dms open but i can open them if people ask me. i'll gladly check stuff out, but it's physically impossible for us to always be available and handle issues immediately

[velvet kindle]

does anyone know how to make a totem which acts as a spring? i've been trying to make one for an hour but the only thing i came up with is a buggy trampoline

each time i tried to make an actual spring i could only make a small one. larger ones didn't even move

[fallen belfry]

I had an account a long time ago and I don't remember the email address. Does anyone know how I can recover this account?

[maiden anvil]

you can send a contact form https://atelier801.com/contact and ask for an email change

[vague knot]

hi i got a question, i opened an easter chest, but it didnt show me what i got, not in the chat or anywhere, when i restarted it didnt help because i dont know what i got :c

[summer widget]

Actually, I have a bigger problem: I can't create an account; the message "no-existent player" appears :/

[clever ginkgo]

Did you type your nickname with tag?

[clever ginkgo]

Its probably an emote or something in the shop

[summer widget]

yes :/

[stone barn]

can you dm me about it?

[summer widget]

ok

[summer widget]

Thanks for the replies :/

[stone barn]

replied! sorry it took so long

[spiral vine]

Heyyy so does anyone know how to fix the gray screen thingy?? When I open the game it loads to 1% and then just goes on that gray screen, can't do anything, can't play. Really is just gray. Tried looking on internet how to fix that, tried everything and it still doesn't really load!

[carmine bay]

does anyone know how to fix "Tentative de connexion au serveur (12801)..."

[uneven fractal]

hi i wanna know if i can get mute for sayin 'beka z cb bo n zyjesz' (jokes on you cus youre dead). it says i got muted for convincing someone to commit suicide???? i really dont get it:((((

[short dock]

could i dm u?@wise monolith

[wise monolith]

my dms are closed, feel free to use the forum private message feature though

[short dock]

if your dms are closed then lets discuss this in the help channel in front of everyone so a reasonable person can tell yuki to stop banning us for silly reasons

[wise monolith]

if you think sending swastikas and drawings of nazis to a jewish person is a "silly reason" then we do not have anything to discuss

[short dock]

So why she banned me with same reason?

[noble beacon]

he didnt do anything -

i was the one who did it

so why did he get banned then?

[short dock]

that's so 'Antisemetism' for her???

btw i was just testing her unprofessional reaction to drawings to confirm her wrong banning decisions

[wise monolith]

that is not the drawing that you sent. if you want to appeal a ban you can do it over the forum. this is not the appropriate place.

[noble beacon]

wt about me :3

[short dock]

i assure you it is my drawing and i even took a screenshot with the time before sending it because i knew she would make a wrong ban decision

but okay i will appeal a ban over the forum

[stable ice]

@maiden anvil

[maiden anvil]

sorry i wasn't here 😭

[stable ice]

idk if someone else modded but might wanna check logs

spooky ghost mod

[rotund venture]

Does anyone know how I can recover my game ID? I have the password but not my ID, or I don't remember the numbers.

[worldly linden]

do you remember the first part of your username (before the numbers)?

[rotund venture]

yesssss

[cloud elbow]

what does [e2] mean ? if it means ''english'' why is there ''2'' ?

[pseudo quarry]

I’ve been wondering that too, part of me thinks it’s left over from before the EN and EN2 servers merged, but I could be way off

[keen crescent]

hiii! does anyone know how to recover my account? i know the username, international server and tribe name, but idk the email

[maiden anvil]

old e2 = new en
old en = new int

[pseudo quarry]

Yeee

[maiden anvil]

send a contact form https://atelier801.com/contact in english

[keen crescent]

tyy!

[pseudo quarry]

I miss old e2 </3

[maiden anvil]

me too

[pseudo quarry]

The change felt so out of nowhere to me 😭

[hard ginkgo]

that change still confuses me

[harsh bear]

it was very much unnecessary

[cloud elbow]

why is my new badge called ''Rabbit's Skull Archipelago'' ?

a rabbit is cute, but why ''skull''' xD

also archipelago means ''group of islands'' ?

[karmic swift]

Easter Lua event, 2022
https://transformice.fandom.com/wiki/Rabbit's_Skull_Archipelago_2022

[vague knot]

i have a question, is there a chance thati can change the shortcut for the new emoji? the other have numbers, but when i want to use the new one, do i have to do it manual

[true trout]

you can't unfortunately

[vague knot]

okayy

[shrewd elk]

is it possible to login using username/nickname instead email?

[coral tusk]

yes. you can put the nickname#tag or email

[shrewd elk]

but whenever i try to login it doesnt let me except when i use my email for some reason

do i need tag?

i have an old acc i can login using only nickname without tag i think

[coral tusk]

if you have an old acc, most likely its tag is #0000 and you need to specify it as well

[shrewd elk]

yeah it does

[hard ginkgo]

...ive never needed to specify my tag

[stone barn]

'cause your account was made back when tags weren't a thing. #0000 accounts do not need to include the tag while logging in

[harsh sun]

Hi! is there a mod i can talk to? im a returning player (2012-2013) and i cant recover my password because it keeps saying my email is invalid, i remember the nickname and can access the profile through atelier801 and im sure the email the account is linked to is the one i keep trying with

[stone barn]

you can dm me about it

[hard ginkgo]

yeah but they just said you needed to specify the 0000 earlier hence my confusion lol

[vague knot]

is there any possiblity to buy this separately instead of the whole outfit

[maiden anvil]

no

[hasty eagle]

Are players allowed to ask others to buy TFM accounts?

[halcyon flume]

no

[hasty eagle]

How can I report them? In-game or through forum?

[halcyon flume]

ingame

[hasty eagle]

Thank you!

[harsh sun]

ty, i dmed!

[vague knot]

thanks for helping!

[dull bane]

Are there any guides out there on how to get the best shamen skill tree?

[lucid fossil]

Hello! Good morning/afternoon/evening, I need help with this. Someone is trying to play, but the maps aren't even loading properly. They even tried playing as a guest, but nothing worked 🙁 Their laptop is better than mine, and everything loads fine for me, but not for them; it freezes after a while, we are in the same house, please help

[flat flint]

dead maze??

moderador?

[past nexus]

I have a question, is there any way I could change my username?

[halcyon flume]

through the forums

go to my account and then change name

[versed crow]

how do i submit a map so it can be used in official servers

[halcyon flume]

you need to join the official mapcrew server and verify yourself

[versed crow]

is that on discord or a diffferent website?

[halcyon flume]

it is on discord

it's pinned in the #maps channel

verify yourself here to gain access

[sharp fable]

Hello, where I can report a bug at my account?

[halcyon flume]

You received a reply on the forums and I was finished with the conversation. Just because you weren't happy with the response, doesn't mean it doesn't exist.

[sharp fable]

Please, I really need help from the Transformice team and I don't know where I could report it. I'm playing to complete the Easter event and yesterday, April 6th, I had accumulated more than 30 tickets. Today, when I accessed my account, even without having used them, I only have 14 left. I'm very sad because I was trying hard to earn some Easter reward.

[stone barn]

hmm, please dm me

[sharp fable]

Ok! Thank you 🙂

[elfin hawk]

check dms.

[old pumice]

Can I have a quick chat with a real person? It’s about my account thay I can’t access, the bot doesn’t help at all

[stone barn]

you can contact me

[full mesa]

hello, I've had a problem with my avatar for a long time, I can't put a profile picture, I've entered from the forum and with /avatar and I still can't put a picture.

[maiden anvil]

use the /avatar command in-game

[full mesa]

i ve mentioned above that it doesn't work

[maiden anvil]

what's your OS?

[full mesa]

windows 11

[maiden anvil]

are you playing on steam?

[full mesa]

nope, on adobe

[maiden anvil]

use the steam version

(you can play on adobe just fine, don't worry. but changing your avatar would have to be done on the steam version)

[full mesa]

THANK YOU

[jagged creek]

what do I do when a hacker with multiple bots literally broke the game of 20 people (including me) and the tags of some of the accounts didnt show up

[grave marsh]

Sadly I think /report is the only way to deal with them
Also from the looks of its just a bunch of stolen old accounts so the tags r most likely just #0000

[novel gust]

Can a staff member unverify me please?

[stone barn]

done!

[stone barn]

unfortunately yeah 😔

[novel gust]

thanks!

[full bridge]

My friend got hacked but is it possible to get it back when she's unsure if she linked her email in or hasn't purchased any fraises? can we provide other proofs like pictures with dates?

[harsh bear]

She can send a contact form. Trust it works with dealing stuff like that

[full bridge]

Thank u, she had it since 2011 it would be a shame

[uneven plinth]

#help i nedd transformice.exe pls

[jaunty fable]

#help algum mod BR on?

[regal tide]

Buenas, podrían ayudarme a verificar mi acc de discord?

[maiden anvil]

https://staff.atelier801.com/discord

[regal tide]

ty

[minor crag]

I recently changed my Transformice name and I am in need of help to change it.

The verification thing on Discord

[maiden anvil]

i removed your verified role, you can reverify now

[minor crag]

Thank you

[midnight shuttle]

can i dm a en mod please

[jagged creek]

i did it for half of them

[jagged creek]

its wrong btw, i viewed a bunch of these accounts and they are recent

are you serious.
theres over 70 accounts.

massive report spree 👍 lets see if it works

[jagged creek]

literally 😭

[jagged creek]

everything got deleted lol

[wicked pumice]

can i ask why Cyr#9594 is still not banned

he literally has self harm as his pfp and has been weird countless times and he still hasnt been banned

[stone barn]

please use /report for in-game reports

[wicked pumice]

I have

numerous times

and nothings happened to him

[stone barn]

that is not true, they were sanctioned

[wicked pumice]

he’s whispered me telling me that i should make an underaged anime boy my pfp and when i asked why he said because it was sexy

Ok so why does he still have a self harm photo as his profile picture right now

[stone barn]

as for that it's going to get handled soon, thank you for letting us know

[lean sparrow]

when i try to gift to my friend the yes button is greyed out

[shy marsh]

The problem persists. TR Racing1 has crashed once more because of the bots.

[flat breach]

Is there a prediction on what days the TFM anniversary will fall on at all?

[jagged creek]

they do not care
no mod here cares about the state of the game as long as the cosmetics are pretty enough for you to buy fraises for

honestly disappointing, i feel like after melibellule left, the game just went off the rails

back in 2019 it was a proper game, and she was still here

[near gale]

Hello! Question. How quickly get as many cheeses as possible?

[dark widget]

you can get many cheese within' 1 hour by Vanilla fast farm.

[near gale]

Okey thanks!

[untold dune]

/avatar doesnt work??

[coral tusk]

this command does not work on macOS

[main token]

Hello, can anyone help me understand why I can't gift my sister a fur? Can't press "Yes" in giftshop. 🙂 Have played for over 30 hours and bought a fur not long ago and verified my email.

[left pumice]

make sure you've bought a fur 15 days ago or earlier, otherwise you have to wait

[untold dune]

it doesnt work on windows either for me at least.. i tried from steam with 2 different pc's

oh nvm it works now

[main token]

if i already have cow fur, can I not give another cow fur to her?

I just bought another fur for myself to be able to gift, but I still cant, hmm. Thank you for the help before

[left pumice]

No, you can't gift the items from your shop to the other players/accounts even if you own them (at all)
Sadly, you can't gift for these 2 weeks, maybe you will have a chance to gift her another new fur or something else from the sales later!

[main token]

what I cannot gift unless i have bought a fur in the last 15 days, but I cannot gift the first two weeks AFTER i have bought a fur? I'm sorry I'm very slow

[left pumice]

1. You buy a fur > 2. wait 15 real days > 3. you can gift

[shy marsh]

Bom dia, atualmente existe alguma forma de jogar pelo celular no IOS sem ser pelo Steam? N consigo ficar com o computador aberto

[rare shore]

oii! eu nao sei o porque mas o circulo azul que fica em volta do shaman nao está aparecendo na tela e por isso nao consigo usar os itens de shaman, ja tentei invocar eles apertando algum numero ou "Z" e "X" mas mesmo assim eles nao funcionam, ja tentei atualizar e continua a mesma coisa, como faço pra resolver?

[sullen stump]

i changed my nick. can a mod remove my verification so i can verify again pls?

ty!

[wet quail]

Hey is it possible to contact a mod or an admin asap ? We have found some issues about the game, and we can help to find a solution about patching it (it touching the mods working mostly)

[stone barn]

hi, you’re free to dm me!

[wet quail]

As far as i know you have to change IP to reconnect, ur actual IP is locked by the game

for few mins, it can take an hour aswell

[nova laurel]

ah

ok

[wet quail]

tell me if it worked

[nova laurel]

it did

[tacit hawk]

Hey everyone

I want to say that's i have made a script

So i want to know someone i can show him my script and see if he can give me a permission go creat a module with this script

[nimble wedge]

One question; do Collector skins get restocked in the store or are they only available once?

[pseudo quarry]

Yee they come back on sale occasionally at a discounted fraise price

[nimble wedge]

Ty ♡

[pseudo quarry]

Yw! ^^

[vivid depot]

is there any way to recover accounts from email only?

[fading plinth]

my avatar isnt showing ingame or on atelier site

[stone barn]

are you using ./avatar in game?

[fading plinth]

no

[stone barn]

try that and lmk if it works

[fading plinth]

it worked thank you!

[dull bane]

How many Easter event chests can you buy from the event?
I thought it was one Easter and one general but I think I managed to get two Easter?
Which is fine, I’m just a little confused haha

[halcyon flume]

you can get as many easter chests as needed til you get all easter rewards

[dull bane]

Ah awesome!!

[fading plinth]

how do you change/customise this? i saw somebody with eggs one

[noble beacon]

hello yuki how are u ,my princess

yuyukitooo

[river anchor]

there is one available in the shop (under "banner" at the top) but other ones are earned through events, currently only halloween and easter right now. for the easter banner you have to collect 80 eggs

(also love your pfp)

[nimble nacelle]

we all

[noble beacon]

1+

yuki chaannn

[nimble nacelle]

yooo be away from mine

[noble beacon]

wwtf?

its mine

[nimble nacelle]

its? 😭

[noble beacon]

she is my wife bro

[nimble nacelle]

our wife*

[noble beacon]

nooo

[nimble nacelle]

dont be greedy

man

50 50

[noble beacon]

deal

[nimble nacelle]

alr sirr

[noble beacon]

hehehe yukieeeeeeeetoooo

[nimble nacelle]

i forget! want to ask abt smth

[noble beacon]

chiara where is yukiiiii

[nimble nacelle]

how can me become a professional survi mode?

[noble beacon]

get out

[nimble nacelle]

i want some help 😕

[noble beacon]

help me to get yuki and i will help u

[nimble nacelle]

deal

[noble beacon]

да хабиби

[fading plinth]

thanks :)

[noble beacon]

cool pfp

[fading plinth]

thank you!

[noble beacon]

but not more than my pfp

yuuuuuuuuuuukiiii

[eager galleon]

Hi I recently changed my tfm user and need help changing the discord verification thingy

[solemn folio]

Why i cant change my pfp on the forum

[stone barn]

it’s done in game for some time, try /avatar

[solemn folio]

ok

thanks

it worked

i guess

[wind basalt]

anyone else having issues?

I keep getting dcd

[coral tusk]

Try this first #help message

[wind basalt]

aa ty

was it u who said their game didn't work? does it work now

[coral tusk]

The problems were on my side and they have already been resolved.

[wind basalt]

Glad to hear that

[idle spindle]

did you ever find an answer for this

i'm also looking

[dull bane]

Sadly no, but I did find some tips I can try and share with you

[idle spindle]

that'd be awesomeee!!

[noble beacon]

how to change my account's username in this server because i have created new one

[stone barn]

I’ll unverify you and you’ll need to verify with the new account

[noble beacon]

ok ok

[dull bane]

Is there any /dressing equivalent for shaman items?

Or ways to favorite ones that aren’t in shop rn so you can get them when they come back and know?

[harsh bear]

Check out a801 tools

[coral portal]

hi,, i cant access to my mail account which is linked to my tfm account, is there any way to change it?

[harsh bear]

Contact form

Through forums

[dull bane]

I know- but that doesn’t impact your in game favorites does it

[harsh bear]

No

It's an independent programme

[coral portal]

can you be more spesific..? （゜ー゜）i didnt understand..

[harsh bear]

https://atelier801.com/contact

[coral portal]

thank you so much !!

should i write in english or any language works?

[harsh bear]

English only

[stone barn]

I think polish also works, #faq ?

[harsh bear]

I don't think they speak Polish

[coral portal]

"- The first fur you bought in Fraises (type /infoshop on the game chat then open the shop and copy-paste the according comma code)"

i cant do that

like

it doesnt show the comma codes of the furs

i type info shop

[harsh bear]

You need to click on another category

[coral portal]

oh thank you TwT im sorry

[glossy mason]

Does anyone know how I can recover an old account?

[stone barn]

https://atelier801.com/contact

[jade niche]

@obtuse estuary ta por ai?

queria trocar ideia cntg

no one mod on to help?

[weary nexus]

hi, what does it mean if a profile has no adventure points?

[coral tusk]

this metric shows your event completion count and whether you ve met the requirements for them. if it doesnt show up on a players profile, they are most likely offline.

[weary nexus]

makes sense, thanks. I recently sent a request to Contact in Atelier.
Will I receive a response via email?

[stone barn]

yep

[cloud elbow]

what is this badge ?

[harsh bear]

It's a pink winged shaman holding a red thing in hand ❤️

[cloud elbow]

yes but how do you get it?

[harsh bear]

You can't anymore

[stone barn]

you had a chance to get it along a tfm plushie

[broken saddle]

Its from the "Divine shaman" (irl) plushie.
If you bought the plushie + for extra money a badge, you would get the irl plushie and a code which would give you this badge in TFM :)

There was a similar one for the "Von Drekkemaus" plushie as well :D

2023 and 2024 for the other one, a long while ago and you cant get it anymore 🥲
It was limited time, pre-order and collectors stuff :)

[cloud elbow]

thanks for the info!

the first plushie is adorable

[untold verge]

where can i contact moder @pseudo halo ?

[iron ingot]

It's there a way to restore my password just with the email? I played this when it was on flash. I tried changing my password bc I still use the same email, but it requieres the user with the # and it's basically impossible to remember bc last time I played was like 10 years ago when i was 14yo.

[stone barn]

dm them on the forums

[untold verge]

idk his nickname

[stone barn]

windows#0010

[wise monolith]

on my phone rn so I'm having trouble finding the exact instructions but I believe that if you make a new account using the same email, then try to log in by putting your email address in the field for your username, it should provide the other usernames associated with your account

[iron ingot]

I'm gonna try, thx so much!

[iron ingot]

It worked just like that. You are a life saviour

But now I'm trying to change the password and it's stuck in a message saying "changing password" for like 15 minutes

[distant minnow]

Change it on the forums instead

[kindred condor]

My old account- it's still up and I know the email to it but everytime I click forgot password and put in the information it says invalid?

[coral tusk]

Are you entering a nickname with a tag?

If you havent changed your nickname its #0000.

like Nickname#0000

[wanton pagoda]

Omg I remember my 2019 account that I could never reactivate -cry-

[kindred condor]

The tag originally was #5089 should I try #0000?

[coral tusk]

no, #5089 then.
do you do this in the game or through the forum?

[kindred condor]

Game

[coral tusk]

Its better doing this through the forum.

https://atelier801.com/forgotten-password

[kindred condor]

Hi my sister wants to change her username because it's genuinely a safety risk for her because it's also her email and everyone can see it and she doesn't want to pay the fee, is that possible?

[devout cloud]

probably not, she could always make a new account with a different username

[kindred condor]

Okay! Tysm

[eager galleon]

Hi, can a staff member unverify me please?

[stone barn]

done!

[eager galleon]

Tysm

[noble matrix]

Hello, i cant buy fraises on mac, just appears:

An error was encountered while processing your request:

An unexpected error occurred while authorizing your transaction. Please try again.

[coral tusk]

Are you doing this via steam or classic standalone?

[noble matrix]

steam

[coral tusk]

Try closing the game and restarting Steam completely. It might be some kind of glitch on Steam's end.

If you use a proxy or VPN, try disabling them during the purchase.

If none of this helps, try doing it a lil later.

[blissful lynx]

benim hesabım banlandı Maskodor#9631 tr modu bana yazsın rusyadaki mod bana sizi yoladı

@lexa

tr modları oyunda aktif değil yazıyorum cevap yok 1 aydan fazla oldu denk gelmedim bana özelden yazın

[noble matrix]

not work

[versed thorn]

Hello, i tried to login to my account today, and it says that my password is incorrect (i know that the email and password i input are correct) when i try to recover the password it says not found.

[coral tusk]

Hi, lets switch to private messages and i will try to help

[jagged creek]

is the rabbit tail supposed to be like this? i thought that it would be pointed up instead of down like this where its barely showing

is this a bug?

[river anchor]

not a bug. the tail is displayed just above the hindquarter, not below the mouse sprite (flash squad may correct me if im wrong), you can see this with the kitsune tail item as well ^^

[jagged creek]

ooh i see... okay ty!

[blissful lynx]

hi

+zedark banned help mi ?

Maskodor#9631 banned help

[deep barn]

Any mod?

[woven halo]

The Shaman can press Z and X to rotate an object before placing it, and they can hold Ctrl to rotate them at lower angle rates.

got that message in chat, tried the ctrl thing, but nothing happens

bet i'm doin something wrong

can someone explain in todler language?

[torn lance]

were u sham

[woven halo]

yes

[crisp kiln]

u cant just joke using ableist slurs

[blissful lynx]

neden bu modlar bana cevap vermiyorlar ?

[unborn yoke]

have snowballs been taken out of the village item trade rotation? I haven't seen them there in a very long while

[flat breach]

Its random so most likely it's just bad rng

I personally have seen them fairly recently

And I know of others who have seen them

[deep barn]

any mod?

[raven gazelle]

How do i remove the party role?

[main token]

Hmm, I bought a fur in March 30. and have registered my mail and have played for over 100 hours and collected much more than 200++ cheese… but I still cannot gift anyone? It was my first time buying fraises, so i have not refunded anything. And the person I’m trying to gift does not have the same IP. What am I doing wrong? :/ Cannot tap «yes» button since it’s grey before and after writing in the name of reciever. Anything I can do? I have restarted game and PC, seems like I have done everything I can think of atm.

[unique acorn]

Hi, I need help recovering a hacked account (email & username changed). I can still see it in my friends list. Any mod? Thanks

[graceful iris]

so "idiot" is an ableist slur?

[crisp kiln]

it is

might seem that it's not but it is

[graceful iris]

and because I said it I deserve a 7 days ban?

everyone says it, why don't they get banned too huh?

others say more offensive word and they just get silenced, but me 7 days ban

[harsh bear]

That's so woke of them omg

[flat breach]

I'm sorry to say but if you got banned just accept that it happened and wait it out.

[meager nacelle]

unless it's an unfair ban, that advice is correct

[hollow depot]

I got muted for one hours once because I said to an autistic person that something they did was autistic as a joke. Im autistic myself and felt it was very unfair

[flat breach]

Joking about autism in any form regardless of the other party's status is not ok tho.

Idc if they are just dont joke about it??

[hollow depot]

we were joking around. it was fun banter

[flat breach]

Im not gonna argue with you tbh because you're obviously a brick wall. Have a nice day ✌️

[meager nacelle]

the thing is u can't really be leaving the mods in that gray area where they don't really know what can be happening cuz they dont have all the context it might need. In these cases it's always better to stay inside the recommended rules

[flat breach]

As someone who has been permanently banned I get it

The thing is I know what I did was wrong

Im trying to make up for the fact that I was a horrible human to people

[meager nacelle]

then this comment is out of pocket

[flat breach]

But y'all run around acting "silly" and getting punished for it tbh is ur own damn fault

[flat breach]

I admit it was harsh I apologize

I only say that because every person on this stupid en server has decided to make me enemy number 1 based on false claims.

[hollow depot]

i get that the mods dont have full context, doesnt mean it still annoys me

[flat breach]

I understand

It is annoying.

The mods are doing their best tbh

But bitching an moaning about it in this server isn't helping you either.

[hollow depot]

yet occantionally im in rooms where people are straight up homophobi/transphobic and lots of people are reporting, arguing, asking for bans and nothing happens

[flat breach]

The situation recently has shed a light into the mod team obviously. But this server is not the place to have that convo

[hollow depot]

My message was directed to End, to show it happens to other people too, but i didnt make that clear

[flat breach]

When the mods say to use forums its wise to take that advice

[meager nacelle]

u can always criticise singular decisions made by mods, but that doesn't exclude that they were hopefully selected because they can serve the community well

[meager nacelle]

yeah it can be annoying

[flat breach]

Yes exactly

[flat breach]

Ah ok I misread it

Thats my fault

[meager nacelle]

but yeah this specific case seems like it was harsher than it had to be

[flat breach]

I apologize for coming in aggressively

Im just sick of seeing good mods take the blame

[hollow depot]

yeah idek which mod it was so its nothing personal to me

[flat breach]

I understand now sorry

[hollow depot]

its okay

[flat breach]

The past 2 weeks have been exhausting to read tbh

[hollow depot]

to read?

[flat breach]

Yes. I lurk this channel.

I usually stay silent and just observe.

[hollow depot]

riiiight

[flat breach]

🤨

[signal halo]

Are there any Turkish officials present?

I need to access an old account. Can you please help me?

@obtuse estuary @winter citrus @coral tusk @wise monolith @topaz eagle help pls ,

[signal halo]

kimse yok mu ya ?

[stone barn]

none of the ones you pinged are Turkish, also please do avoid pinging multiple mods at once

I’m not turkish either but if you haven’t contacted anyone yet feel free to dm me

[signal halo]

heeyyy look pm pls,

[signal halo]

heeeeey admin pls help me

[rotund phoenix]

i can't enter forum website, and i can't chat on cafe, why?

[stone barn]

Forums are down at the moment

[sudden sluice]

Hi

i need help with my account

someone can help me?

[opal frost]

anyone know how to change your pfp on macbook?

[balmy echo]

It only works via the adobe version of tfm. Unfortunately the ./avatar doesn’t work on the steam version of tfm from my experience

[umbral nest]

it does work i changed my pfp recently this way

[balmy echo]

It doesn't work via steam on macbook

[weary nexus]

Can mods permanently ban someone? for example, by blocking their IP address or something like that, so they can't even create another account.

[green valve]

nah, i mean they do give perma bans but if someone want to evade ban they can still make a new account through vpn i think, theres sooo much bos problem on this game ...

[weary nexus]

😔

[cloud elbow]

why is it saying ''You are not authorized to speak on this server.''

when I try to send a message in en v1

[stone barn]

it's a visual bug, messages still send so it's all fine, you can fix it by rejoining the room

[cloud elbow]

thanks

[kindred condor]

Question because im not sure where to put this- Can a green fur be made? like an alien??

[oak ether]

I need help from some mod, they banned me for a reason that is not, is there a way to open a ticket??

[stone barn]

you can dm me

[stone barn]

you’re free to suggest it in #item-suggestions once you verify!

[obsidian scroll]

i've been getting ''Tentative de connexion au serveur (13801)...'' error when i try to log into the game since last night. the error disappears when i run a VPN. has anyone else experienced this?

[clever osprey]

Hello, i need to talk with mods, i have a problem with my account please

[stone barn]

you can dm me

[unique acorn]

Can i dm u as well? when you get a minute pls

[stone barn]

of course!

my dms are open for any member of this server

[signal halo]

help me pls

@coral tusk @wise monolith @topaz eagle @fiery shuttle @inland knoll @void tusk @civic grotto @solid bluff @prime raft

where is the admin

pls help me

[prime raft]

?

[signal halo]

@prime raft I can't access my account password. Can you please help me?

[prime raft]

https://atelier801.com/contact

[cloud elbow]

hi, how do you get all these badges ?

for the furs with the cheese, i can't see them in the shop

[halcyon flume]

first two: buy all colours and buy all ear elemental items
for the cheese furs: you need to buy the first one to unlock the second one, and so on

[cloud elbow]

all I can see in the shop is the one with the purple sky

20k cheese

[halcyon flume]

scroll down

this is the first elemental

[cloud elbow]

i just saw it thanks

[halcyon flume]

this is the first cheese elemntal**

[analog patio]

idk

[hollow egret]

yeah I been getting same screen as well

[kindred condor]

Mods

Can I dm any mods?

[unborn yoke]

Will the shop return this year?

[harsh bear]

The shop been there wdym

[unborn yoke]

The entire shop with collector items, I meant

[stone barn]

I don’t think anythings been confirmed

[meager nacelle]

i confirm it

"the shop will be there" - me

[grave marsh]

I think the shop will dissapear actually and all the stuff u own will be gone

[full bridge]

My friend contacted support about her hacked account but the info she put in was unfortunately wrong (tbf, she hasn't played in genuine years so she's forgot some info) is there a way to provide other proofs?? Like yearssss old screenshots and whatnot ?

[stone barn]

The friend is free to provide anything, it’s up to the contact form admins whether they’ll take it into consideration or not

[kindred condor]

Any mods online?

[gentle cypress]

I need help recovering an old account

[jagged creek]

so... my game is like this

both standalone and steam version

what do I do?

i unnistalled and installed steam version and it worked... weird

worked both steam and standalone 😭 what just happened bro

[latent narwhal]

lucky, didn't help me

[rare socket]

I've been wanting to play tfm for over a month, but despite my repeated attempts the game never opens. I've tried opening it through steam, from the desktop shortcut, I've even deleted and re-downloaded (both steam and tfm), but even though the game says it's opening, the game window never appears. this has happened to me before, but it usually fixed itself after a few tries. also i have proof if needed but for some reason i can't upload the screenshots.

[chrome lichen]

you probably cant upload screenshots due to not being verified!

[rare socket]

ty!!

well um heres the proof ig (?) i took these photos seconds apart (yes I also waited in case it was just due to a bad connection) in the third screenshot it says no windows available

[sour merlin]

is there any solution to this being repetitive?🙏

[bitter cedar]

-# can someone help him? any mod?

[green valve]

you can try playing through hotspot, if it works this way then it should resolve on its own after few days

[green valve]

have you tried standalone version?

[kindred condor]

Hi I keep opening the game and its not loading

Just a blank screen

Even if I let it stay on that screen for like five minutes

It doesn't load

Any mods to explain or help??

@calm jackal @topaz eagle @shy dirge

Help please

It's also happening to my sister? Is it with the server??

[topaz eagle]

Hi there It's probably your own network if others aren't facing the same issue. Try completely closing out of the application and if that doesn't work then restarting your router or anything else of that sort.

[kindred condor]

It's others too

Check #chat

[topaz eagle]

If this doesn't work do wait a few and try again

[faint iron]

Can someone tell me how not to get this box around start in a populated room? Apparently some people dont get this box at all? https://i.imgur.com/NrCzwSu.png

this is with only 30 mice..

[chrome lichen]

i get it if it's 10+ mice, i think it's just a loading thing in general and cant be changed qwq

[faint iron]

could you share the specs of your laptop/pc?

[pseudo quarry]

I get that box as well but only on the steam version

I don’t get the box at all on standalone

[chrome lichen]

i will after my shower, it's relatively high end so idkkkk

[chrome lichen]

oh weird, it only shows on steam ver??

i'll test it out too

[pseudo quarry]

Yee for me at least

[faint iron]

that's enough tbh, i am on a laptop so

but my screenshot is from the standalone

[pallid valve]

Is anyone else's game crashing right after logging in?

I already used the "ipconfig /flushdns" option in the command prompt.

[uneven horizon]

Hi, I wanted to try this game, but I noticed it wouldn't start at first, freezing at 2%. After installing the bypass, the text wouldn't load, and then I'd get an "Incorrect version, try to reload the game." message. I checked the files on Steam, and everything is fine. Can anyone help?

Если есть особенно русскоязычные которые смогли решить будет проще возможно

[waxen mist]

does the game run on browser?

i thought the only was through steam

[leaden tendon]

Lol how work on browser

[leaden tendon]

any way to play tfm on Linux without steam?

[candid garnet]

yes ofc

there is a flash player of linux

[leaden tendon]

how

can help me ?

[candid garnet]

sure no problem

https://fpdownload.macromedia.com/pub/flashplayer/updaters/32/flash_player_sa_linux.x86_64.tar.gz

thats link of it

then u can do

tar -xvf flash_ ..... etc

u will get the fllashplalyer

just lunch it

then put url of tfm swf and it will lunch any issues tell me

[candid garnet]

i ggot the same issue too any solve

[dense moth]

Ive lost access to my account
I made it in May of 2019 and im worried I made it with an old email of mine that got hacked
I dont remember the password to my account and if I did make it with the hacked email I cant request a new one
Is there a way to request an email change or something? I know my tag and have pics of me playing from forever ago so I have somewhat proof of it being me..

[delicate rampart]

Hey there, I stopped playing probably back in 2014, would love to get access to my account but I have no idea of what I used as username back then, I do have access to my old e-mails so is there a way I can find my account by my e-mail address?

[maiden anvil]

send a contact form https://atelier801.com/contact

[full bridge]

hey can someone help me? my friend's account got hacked and the person on the account said he bought it from a friend ?? is there anyway to get it back???

i can provide screenshots of them saying so

[stone barn]

The friend would need to fill out a contact form Cate linked above

[granite sphinx]

any mod here pls

need help

[trim snow]

alguem sabe como coloco foto no perfil

[solid jetty]

How long does it take for fraises to appear in your account? I bought some but they've not appeared yet

[torn gyro]

Mine was right away so I'm not sure

Did you get a confirmation purchase email?

[solid jetty]

Oh I figured it out!! The funds were added to Steam but didn't go through to the game yet xD

ty for the help ❤️

[torn gyro]

Yww!!! Yeah normally you buy steam funds to then do in game purchases

[bitter cedar]

./avatar

[rare socket]

how do I download it? sorry 4 ping

[hybrid lynx]

You will need to download an Adobe Air version, but there is a link to it on the tfm website if I remember correctly: https://www.transformice.com/new-standalone/index.php
The Adobe Air thing is a little more tricky because you will have to find a version that isn't filled with malware....
Honestly I recommend just downloading the steam version. It's just safer !!

[green valve]

^ like someone said, tfm exe is on that link, as for adobe air i downloaded it from there and it seems legit: https://airsdk.harman.com/ just pick runtimes version

[cedar tartan]

Hey. I forgot my pass. Do u know what I have to put in Login? Its just login or with # or also from big letters, does it matter? Last year I had the same problem but idk how I logged xD on emails I don't see anything...

[shut ferry]

sup, how do i contact a mod that manage the bans?

a competent one

[maiden anvil]

yes, you need the tag at the end of your username

do you have access to the account's email?

[cedar tartan]

Where can I find it? I don't remember

For sure but idk what email it was 😂

[maiden anvil]

what's the username?

[cedar tartan]

karolinar77

[maiden anvil]

when did you create it?

[cedar tartan]

Ummmm... 2016-2018 I think?

[maiden anvil]

#0000

[cedar tartan]

No, it wasn't 0000

[maiden anvil]

#1896

[cedar tartan]

Yes!

[maiden anvil]

https://atelier801.com/forgotten-password

[cedar tartan]

Workdssss

Workssss

Thank uuuu

[maiden anvil]

oh! nice!

[shut ferry]

Cate#0095

[maiden anvil]

yes?

[cedar tartan]

🥰🥰🥰

[shut ferry]

donțt know how to forward

don't*

can you respond to my upper message please?

[maiden anvil]

let me see

[maiden anvil]

yellow names on the list of members >

[shut ferry]

ok, thank you

[sacred nest]

my game wont open on steam just stuck on this screen

tried redownloading + reopening the game a few times

• restarting pc

[radiant walrus]

I had this problem a moment ago, in my case it was enough to restart the computer, but my mouse did not have any clothes or fur loaded 🫪

[balmy echo]

please disregard my message if you have already been helped, however if not they suggest to try these #help message

[mortal thistle]

@modern whale my acc got banned like an hour ago for hacking and im still banned even though i had 0 programs open

its kitty#5476

and u told others that i have 0 active mute or bans which is a straight up lie

i was banned for 99 hours and rn its at 98

so can we stop with the lies and unban my acc

i wssnt hacking or even moving lmao i was in village talking to ppl

im pretty sure it was either u who banned me so just fix the problem u made

ty

[modern whale]

Alo, you don’t have any active sanction on your account

Not even a mute or a ban

And no sanctions received in the last month

[mortal thistle]

actually i am still banned

for 98 hours

[cunning fjord]

hello I had an account for god knows how long and all I remember is the username and not the email, is there a way to recover it still?

[coral tusk]

You need to use the contact form atelier801.com/contact

[undone rivet]

Hi so apparently I've been banned for.... 2562047294301 hours! which is longer than the time dinosaurs were alive. I tried to contact support about it and provided everything I know except for the email. I have multiple emails so I can't remember the one I had used in 2015. For some reason everything I provided still doesn't match their records so I'm really confused?? Is there really nothing that can be done? I know my name and password, I just don't remember my email.
Edit1: I asked them in my third email "Can I at least know which part is missing?" to which they responded with "we can't tell you for security reasons" ??? How am I supposed to know what to provide then?
Edit2: I managed to find my email so we'll see if that's enough

[stone barn]

there’s nothing else you can do, just fill out a contact form with everything you remember

[graceful iris]

that's useless, that's just what they do, I can't call a single time when they did provide help to someone, even if you provide them with the right infos they just won't care, (happened to me as well with my previous account when it got stolen from me)

the best you can do it to start a new account

[stone barn]

plenty of players do get their accounts back

[covert siren]

This is scam 👆

[split yew]

Hello - I think someone has been on my account. I've already changed my password, and my linked email is still the same, is there any way to verify this though?

[stone barn]

you can dm me about it

[rare socket]

tysm!! but when I try to open it, it says the files are corrupted

also yeah, i've tried w steam before but the game just doesn't open at all 😭

[torn lance]

hi! i have a quick question i want to dm a staff member about, idk who to contact exactly though :o

[hybrid lynx]

what about this website ? i didnt know that you had Mac :3 (http://transformice.com/Transformice.dmg )

[faint iron]

is there a way to equip a tattoo in /dressing ?

[maiden anvil]

in the dressing code, replace the last 0 with the id of the tattoo you want. ids can be found on the wiki

[brave fable]

am I going crazy 😭 I havent played in ages and forgot my password but every time I try to change it it gets stuck here forever, if I close and try to log in with what I changed it to its invalid though

its been changing password for like 8 min

[balmy echo]

it doesn't work this way from my experience, try change it from atelier801s website, should work!

[brave fable]

ahhh thank you so much!!! would you happen to have the link?

that makes so much more sense

[balmy echo]

https://atelier801.com/index

log in -> forgot password

[brave fable]

thank you!!!!!!!!

[undone rivet]

okay so I actually managed to remember the email I used to make my profile, even provided screenshots of it. Yet still for some reason that's not enough?? I shared my city, my nick, my language server, all the furs I remember buying, my IP address, and my email! 4 times!!! And the response Is always "After checking the information you have provided, we regret to inform you that it doesn't match our records. Hence, we can't proceed with your request." ??? It almost seems automated as if I'm talking to AI. I'm sorry but it just doesn't make any sense when I obviously know all the info needed to enter my account. Didn't even suggest they send me an email so I can confirm that it's me. Just the same response with nothing different.

[glacial topaz]

Hi cute mice !
Does anyone know if there’s a way to export or copy the code of my saved outfits without having to disconnect/reconnect every time?
I have 60+ outfits and doing it one by one is really tedious. Any tip or workaround would be appreciated!

[coral tusk]

As far as I know, the only way to do this is to relog every time. :/

I suggest saving your codes in the Fewfre dressing tool for future reference, so you can manage them more easily.

https://projects.fewfre.com/a801/transformice/dressroom/

[runic granite]

@wise monolith can you please check your inbox on the forum?

[glacial topaz]

oh okay, tysm!

[opal thistle]

sort of related to this... when you put in your account should you include the #xxxx part?

I have an old account I'm trying to log back into, but every time it says the email/account name is invalid :(

[maiden anvil]

yes

[opal thistle]

Ok so I created a new account (Mew8leaf#0460) so I could get verified here but I still want to get into my old original account. problem is, younger me from 10 years ago also did this MULTIPLE TIMES. and created MULTIPLE accounts with different emails/pws. I went back into my old groupchats and found that I mainly used the 269 account, but tried every single email I have to recover the pw but none of them worked. any help would be much appreciated... is there any way to just find out what email went with which account (i have so many google emails). also, i did all of this on the atelier 801 website and clicked "Forgot password". every time i put in any combination of my known emails/usernames below, it would either say "account does not exist" or "email invalid."

or is there a chance that they just got deleted due to inactivity?

[maiden anvil]

accounts only get deleted if you send a form asking for it, so they're still there. if you can't use the forgotten password form, you can try sending a contact form instead https://atelier801.com/contact

[opal thistle]

thank you! once im here, should i put in my new account username (mewleaf) or one of the old ones i want to recover? same for email- should i just guess at an old one? optimally, i would want to recover/be able to log into all 4 because I remember one of them being very high level.

[harsh bear]

You can write in the username in the message

And the old e-mail yes associated with the account

[opal thistle]

thank you sm!

[maiden anvil]

no no the email you write there is one you have access to

just so the admins can reply to you

if you have access to the one associated with it, that works

[harsh bear]

I'm talking about in message

Actually

[maiden anvil]

you did nawt just um akshually me

[harsh bear]

Not sure if you got it @opal thistle

[harsh bear]

LOL

[opal thistle]

hehe, dont worry! i put in my active email in the email address, and the old emails in the message.

[willow cosmos]

hello i am an og player coming back to the game and i need some help finding my account 🙁

was grinding back in the days'

[stone barn]

is there anything you remember about it

[woven shoal]

hi

karoshera can you help me with something wrong

[stone barn]

you can dm me

[ornate briar]

can I get some help with smth too?

[merry parcel]

Today, April 29, 2026, I contacted moderator Catnap#0010 because player D_evour#8663 was using macros in the room. I continued playing in the room, waiting for the player to be punished. So far, so good, I got first place on one map. On the next map, D_evour#8663 was in the lead again, and guess what, I got banned for reporting the player above... The roles are reversed, it's impossible. And it's not the first time this has happened...

@stone barn

@obtuse estuary dá uma olhada nas mensagens no forum lá pls

[stone barn]

you can dm me about it but I already can tell you were not banned for reporting someone else

[prime adder]

Hello, does anyone know the specifics of gifting? My account has been made in 2024, I have collected 500 cheese in total and I have quit but played a total of 1 day and 2 hours, my account had never charged any fraises back and today I had joined again and I still don't have a gifting option... I have bought a fur back in halloween (the bat one) too, does anyone know what else I could do to unlock gifting? My friend wants a fur and has for a while

[maiden anvil]

the current requirements aren't public but [this](#help message) message mentions general guidelines you'll have to meet

[prime adder]

I see... Thank you for answering anyway!

[random dragon]

i got it at ~30h playtime so try to get a bit more hours!

[prime adder]

oooh! Thank you, I will try that out

[random dragon]

[runic granite]

@wise monolith can you check the forum pls?

[dark vapor]

but the following list gives a general idea of what is needed. You need to have spent at least 20 hours on the game, have bought a fur for yourself at least 15 days ago (with the exception of furs formerly known as Colors), gathered 200 cheese and have registered your email.

[glacial ice]

hello! my friend's acc got hacked and banned from this server for spam messages someone send from him acc, he asks if he could contact any moderator for unbanning. he got proof if needed

[elder minnow]

Hello! A friend of mine is banned on this discord server, and he has been trying to contact the mod team to discuss why and potentially appeal.

[worldly linden]

hey, my DMs are open, your friend can message me

[astral vale]

Hello i'm new here because I need help with my account, I somehow lost it? I've had it for years and I have pictures of my account and I don't know who to talk about this, does anyone know?

[ornate briar]

Hello could I possibly get some help with something?

[stone barn]

what do you need help with?

[ornate briar]

I've got accounts attached to my email address that I no longer want. Can they be deleted?

[stone barn]

yes, you need to fill out a contact form requesting the account to be deleted

[ornate briar]

ok tyy

[leaden tendon]

why ./avatar no work on steam linux?

[rare socket]

i was able to download it without any problem, but when i try to open it ("install transformice") a message pops up saying that devs need to update the app ☹️

[coral tusk]

#help message

[candid girder]

Hello, I would like to kindly ask if you could verify my Discord account

[hybrid lynx]

You can do it yourself, look in #rules-and-roles at the top there is a link to verify yourself :3

[sharp patrol]

Hello, I tried opening my tfm but it keeps stuck in the log in process. I tried reinstalling it but it still doesn't work. Does anyone know how to fix this?

[unique leaf]

is there anything i can do to make my game crash less?
im playing it on steam could that be the case

[elfin forge]

Hello, I'd like to know how I can appeal to have my account unbanned. I stopped playing for years, and the last time I played, I don't remember using hacks or pirate servers.

[wispy sequoia]

Is there a dedicated place where I could send video proof of someone using cheats?

[hybrid lynx]

You could try to repair the files, see if that works, if not there is always the standalone version

[hybrid lynx]

uhmmm why cant i pay for fraises within steam anymore?

[turbid plinth]

can i appeal for unban

[rare socket]

where is the "open location" option?

[coral tusk]

Click on the "file" and "open location"

then click the "open" button

[leaden tendon]

how i can change avatar on linux

steam dont work ./avatar

[harsh bear]

Steam is the only way that works

Make sure the avatar is 500 kB or 100x100

[leaden tendon]

i will test

you know how i can resize one picture without low quality?

[harsh bear]

I think it's not possible to keep the same quality

Try with Photoscape. Hell, even Paint lol

You can resize images with Paint too

[elfin forge]

this please

[stone barn]

You can dm me

[mortal kettle]

@vale cargo pls see @turbid plinth bc hes so annoying rn

hye is asking if he can appeal ban

@topaz eagle

@calm jackal

@magic skiff

[stone barn]

you can dm me

[mortal kettle]

my friend will dm

[winged cosmos]

Hii, i need help with my account, i haven´t logged into my account in almost 7 years and i can´t remember the email address i used or the password, i only have the username. can someone please help me? i don´t want to lose it 😭

[stone barn]

you need to fill out a contact form https://atelier801.com/contact

[winged cosmos]

ok tyy

[cloud elbow]

Is it double XP ?

[leaden tendon]

yes chees and exp x2

[rare socket]

tysm! it worked!

and ty to the others who helped too

[opaque wren]

is anyone else having trouble getting fraises through steam

[cloud elbow]

Hi, I have a question about shaman skills. How many points do I need to unlock what's in green? I don't want to upgrade what's marked with an "X".

[pulsar apex]

It goes up per 5 if I think

Can confirm

[pulsar apex]

Get 4 more skill points in the fireplace, meep or the triangle summon and you should be good

[cloud elbow]

are you sure it's the only way ?

[pulsar apex]

Yeah
You could also try it out with the skill tree builder

https://projects.fewfre.com/a801/transformice/skill_tree/

[cloud elbow]

oh thank you so much

[pulsar apex]

[next timber]

hello any mod active ?

[granite sphinx]

does anyone know why steam electron transformice doesnt wanna load up ? stuck at blank screen !

[noble shell]

Hey, I used to play a while ago and I'm trying to get back into it but most of my accounts are under protection (like 15 of them). I'll open a ticket for Atelier801 but if anyone can help faster through Discord or whatever let me know, thanks

[summer knot]

same here

why is it blank

[leaden tendon]

what price have this furs

[graceful burrow]

you can find that information here :)

[leaden tendon]

ty

[opaque wren]

when does it allow you to talk in the cafe

[broken saddle]

Any Discoderators around I can ask and report something through private chat (DM) ?

[worldly linden]

hi, if you didn't reach out to anyone yet, my DMs are open

[undone ore]

hey yall! i might perhaps be a lil bit dumb but im trying to check out all the collector items in shop and shop is looking very bare-bones and empty for me... i see one fur on sale but thats it no collector items :'3 is my shop glitching or am i just missing where i need to navigate to to see them?

i collect collector furs (unsure if im missing any atm) so i thought maybe it just wasn't showing me what i already own- but h checked the gifting option and still didn't see any of em!

[signal loom]

Have you checked if the 'fur' section on the right side is empty for you? If it is empty, click the gear on the top right, maybe its set to show only the items that you own

[undone ore]

THANK YOU so i just tested that on the head/ear items and i see them!!! i think i just,, own all the furs already which is a lil embarrassing on my part LMAO... BUT now i can gift them to my mutuals so i appreciate you tons!! ^_^

[winter path]

hi, i have a question. so over the past few days there's been issues on racing rooms like someone is spamming desks or other shaman items to the point where you can't finish the round. sometimes it only happens once but sometimes its for multiple rounds in a row, or even at every available room for racing. my question is, is there a way to report it so it can be fixed faster? because it's hard to tell who is the one hacking and i can't find a way to report without having to say the mouse name. thanks in advance

[coral tusk]

Hi! You can contact any online moderator. To find out who's online, use /mod command.

[winter path]

ohhh thank you. i knew how to check it but wasn't sure if i can just message them like that. thanks a lot!!

[coral tusk]

Dont hesitate to contact the moderators, if you see a violation. Have a good day.

[trim rune]

is there a mod call cmd? i have racist ppl in my server

[novel harbor]

is there a way to recover a 13 years old account? can i make a ticket or something? i don't think registering with a mail was a thing back then

[maiden anvil]

https://atelier801.com/contact

[hoary basin]

is there any possible way to add an avatar using a mac?

[torn gyro]

Hello! I have a friend who has been being harassed for days with alts of people who harass him with pedophilia (which is not true) these alts show up as early as 3 minutes when they start playing, and start harrassing them

Could I please get in contact with a mod to fix this? They're banned from this dc, however I do not think being harassed in game daily the moment you go online is okay whatsoever

[maiden anvil]

#help message try this

[torn gyro]

i have recorded proof of this happening btw, unedited videos since i was told ss were not enough

[ornate briar]

Contact a mod

[earnest jungle]

The same thing happened to me; the email address associated with my account was a fake one, and now that I want to play again, I can't log in to my account.

[hoary basin]

hi thank you for your response, could you walk me through the steps I should take to add an avatar on mac

I figured it out- Thank you so much for your help!

[placid prawn]

Is there still an art channel/role?

I remember there being one before but that was on my old acc years back.

[maiden anvil]

there's a channel but you need to verify your account to access it

[placid prawn]

Gotcha let me see if I can do that🫡

[maiden anvil]

https://staff.atelier801.com/discord

[placid prawn]

got it thank you!

[vernal yacht]

I haven't seen the money taken from my balance and after checking the last one that did go through I believeee I've made a "fucky wucky" when purchasing fraises and I wanted to double-check to make suree everything did what it was supposed to do EDIT: nvm! just saw the charges yippeee

[torn gyro]

Yeah but any?

[hardy aurora]

how to make other mice transparent?

[halcyon flume]

/watch user#tag

[hardy aurora]

thanks

[charred flax]

''30151'' code - why weren't this item and some similar items like it put back up for sale ):?

[idle sky]

30151 is an event reward, you need to buy an event chest (with tickets) to obtain it

[charred flax]

thank you for the reply, have a good day

[teal cove]

How do I get notifications for transformice events?

[round obsidian]

• Nombre de usuario de la cuenta:
• Servidor de idioma habitual (FR/EN/BR/ES/…):
• Correo electrónico asociado a la cuenta (¡incluso si no puedes acceder a él!):
• Ciudad/País donde creaste tu cuenta:
• Tu dirección IP actual (puedes encontrar tu dirección IP actual en http://www.whatismyip.com/ ):
• Tu lista de sanciones (silencio y baneo) con los motivos:
• Número de Fraises que compraste (con fecha y/o medio de pago si es posible):
• El primer fur que compraste en Fraises (escribe /infoshop en el chat del juego, luego abre la tienda y copia y pega el código de coma correspondiente):
• Todos aquellos que tienen acceso a tu cuenta (hermano, hermana, amigos, nombres de usuario de amigos de Transformice, etc.)

porque tengo que dar mi ip? para poder recuperar mi cuenta

[random dragon]

regarding to this new sale suggestion update, 'Items on sale within the last 2 months cannot be suggested', is there any way to see the old sales?

[maiden anvil]

i THINK it might not let you suggest the item altogether

yep, confirmed it just now

[random dragon]

ohh thats an awesome bot ty for the info!

[distant minnow]

@topaz eagle @stone barn someone keeps banning me from en v1 can someone help me out

[torn gyro]

Still in need of help, ty

[stone barn]

dm me please

[torn gyro]

done ty!

[red palm]

how to fix black screen after login?

[upbeat perch]

Hi, I need help with a transaction issue. I sent a fur (pelo) to another player, but I believe they have me blocked, so they didn't receive it. However, the strawberries were still deducted from my account. I lost the strawberries and the fur was not delivered. Can you please look into this and refund my strawberries? Thank you.

[weak bay]

Cómo se puede apelar un ban?

[mystic sinew]

Hey, I need help. My friend was banned for no reason. Can you help and unban him? His ID is Mati#0872.

[stone barn]

can you tell the friend to dm me, please?

[mystic sinew]

ofc

on the server or privately

?

[stone barn]

privately

[mystic sinew]

okey

[sleek stratus]

Hi my ID is Mati#0872. I couldn't write it privately because an error was popping up. I think I got banned for no reason and I would like to unban

[whole swift]

hi! i think i dont have the email adress which i used to register back then in 2013.. what should i do? i dont want to start a new account, can i switch the email adress somehow?

my ID is Haajnaal#0000

[harsh bear]

Try use the contact form in forums

[whole swift]

oh thank you! i find the way

[misty aurora]

Quisiera la ayuda de un mod por favor

[faint iron]

any way to see how a sham item would look customised before buying?

[ashen valve]

i've already relogged, it still does this 😭
other people say it works for them??

[coral tusk]

No, you cant gift emojis

[raven dew]

That would be cool to gift emoji's one day

[idle sky]

you can use fewfre's dressroom, it is pinned in #fashion

[red palm]

how to fix connection error 11801/12801/14801/13801? it popped up these in the span of writing this. can't even get to the login screen.

[ashen valve]

ive been gaslit :( thank you for the answer