help

[knotty pewter]

Yes

[neat sandal]

Hiii, I already wrote to see if you could help me recover my account because I forgot my password and forgot to link a Gmail account. It's been two weeks and I haven't received a response. What should I do now?

[maiden anvil]

hi!! please reach out to a staff member privately you can dm them here on discord

[neat sandal]

Should I send a dm to a moderator?Any moderator?

[maiden anvil]

yep! some of them have discord dms open. remember to check if yours are open for this server (right click the server icon > privacy settings)

[neat sandal]

okeey thanks

[simple pecan]

guys, do you know right what we need to be able to gift presents in a fake account? 20h online, buy 1 fur (can be a colour also?)
we need to wait than more 14 days?

[timid geyser]

hiii,how come bootcamp stats done in public rooms aren't counting? Is this a bug?or is new rules?(im asking for my friends who play for hoc)

[red marlin]

Thx !

[frosty venture]

Who are the officials responsible for handling the contact form on the Atelier website?

[river anchor]

Keywords Studios

i believe meli shared that publicly when she was leaving a few years ago

[frosty venture]

I'm not receiving any response through the form, and I can't contact anyone to resolve my issue.

[cerulean hawk]

yes

[sick jewel]

Hi guys, someone have it too - i log in into the game and after 1-2min the game log out me and saying server are disconnect :C

the whole week this problem

[swift dagger]

can i turn adventure maps on if i turned it off when i created the room, or do i have to create a new room?

[maiden anvil]

you have to make a new room

[swift dagger]

oh okay thanks for the info

[shy marsh]

I need to report a huge fraises fraud

But the case is old

I need a old mod

Who is old mod here?

[stray lily]

What does it mean when i try to log in into old account that i just found out i had and it says „forbidden”

[shy marsh]

20 000 fraises were stolen

[shy marsh]

I need help reporting a fraises fraud

[hexed surge]

is there a reason why i wouldn't be able to log into my account even though i was playing just fine a few hours ago? it says invalid every time i try to log in even though i know both my email and password are correct- for some reason the password reset also isn't working, even though those details are correct as well and i haven't shared it with anyone

[maiden anvil]

are you including the tag?

[hexed surge]

yes, i've tried with the tag and my email

[shy marsh]

@halcyon flume @round idol @devout pier @shy dirge i want to report a fraises fraud

I need to talk to admin

I have direct proof

[maiden anvil]

can you log into the forums at all?

[hexed surge]

i wasn't able to before, but i was able to just now

[shy marsh]

A fraudster tricked admins in crediting him 20 000 fraises but nobody cares,

[maiden anvil]

are you all sorted out then?

[hexed surge]

yes thank you! sorry for the inconvenience, not sure what was going on

[maiden anvil]

no worries! glad everything's fine

[shy marsh]

@shy dirge @shy dirge @shy dirge @shy dirge @shy dirge @shy dirge @shy dirge

@halcyon flume @halcyon flume @halcyon flume @halcyon flume @halcyon flume @halcyon flume

I want to report theft of fraises

!!!!!

[ornate briar]

@maiden anvil

[zenith moss]

@maiden anvil

[maiden anvil]

[maiden anvil]

the current requirements aren't public but [this](#help message) message mentions general guidelines you'll have to meet

[simple pecan]

thx a lot ❤️

angel

[ornate briar]

Did U report the fraud?

[crimson grotto]

does anyone know what the relic F7 is for?

[river anchor]

F7 is the complete relic you get upon getting F123456

with it you get 120 fraise coins

[balmy echo]

Hi, I’ve heard that HOC now requires 11 mice, and I wanted to ask whether this has been officially confirmed.
If this is true, I find it quite frustrating. As a player in an unusual timezone (AEST), the only time I’m able to play is when many others are offline, which already makes it difficult to collect points. This change would make it even harder to participate during my available hours.
I don’t feel this is very fair to players in similar situations, and I hope this can be reconsidered or clarified

[sick jewel]

still

[timid geyser]

Same goes for me, but im lucky that i dont play for hoc, although its unfair for others that play at diff timezones:)

should be like 6+ mice not 11, 11 is too much:)

[vital dove]

cant disagree w that

[timid geyser]

ik but in bootcamp is hard 11ppl

[vital dove]

thats true, it would be better to just ban those players who are doing private farming

[brave bay]

hello, i have an account on transformice since 2015 and i dont remember the username. I have my email for it, How do i request for a "Forgot my User" ?

[maiden anvil]

do you know the password?

[brave bay]

not 100% sure

[maiden anvil]

okay so

let me copy paste something rq

[brave bay]

okay

[maiden anvil]

reate a new account using the same email. when you try to log into the game, use the email in the username field and enter the password to the recently created account. a pop up window with the accounts associated with that email should appear. that way you can find out the username

to reset your password after: https://atelier801.com/forgotten-password

[brave bay]

let me try

i found my username saved on cloud lmao

thanks for helping

[maiden anvil]

ofc!!

[red marlin]

Hi, how may hours of play time do we need to earn steam badges for tfm ?

[brisk ravine]

how do i recover my account :( i used to have an acc and i dont remember the password neither the email (pretty sure i used one that is not even mine, bc i was really young and i didnt know how emails work) so idk if someone can help me

[maiden anvil]

https://atelier801.com/contact send a contact form

[brisk ravine]

yeah a mod dmed me about it!! but in case it isnt possible, i just found some 2019 mails about me requesting to change that accs email for my current one (again, i didnt do it bc i didnt know how it workds LMAOO), and idk if i can use that as proof to claim that account as mine 😭 the mails have the previous username before atelier letting u change it for free tho

[karmic swift]

0
Just log in TFM on Steam
Unless you mean level badges

[maiden anvil]

https://atelier801.com/topic?f=5&t=786596 this thread might help

[brisk ravine]

okedoke tysm

[faint leaf]

hello, i'm having an issue with the lua event that seemingly nobody else is having. when i get to the top with my balloon, there's an invisible barrier that stretches across the entire top of the map and it won't let me hover right over the platform at the top to pop my balloon and land on it. here is a google drive screen record of the problem i am having. i have talked to people in lua chat and they told me they are not having the same problem. even when i get to the very top of the map, it won't let me hover over the platform at the top to land on it.

somebody suggested that maybe the hitbox for that part of the map is broken for me

[red marlin]

Yep I mean steam cards to unlock the tfm steam level badge for my steam profile

[smoky portal]

should be 20 mice

anything below 20 means hoc will always be the same problematic leaderboard that favors the same farmers

[balmy echo]

that isn’t accomodating for anyone nor is it realistic given that most of the modes i.e defi, bootcamp, survivor are dead a lot of the time

[deep saddle]

You can DM me

[vernal karma]

can anybody tell me if account sharing is fine in transformice and not punishable by death

[lunar field]

Yes, but if you shared account not count in hall of cheese

[vernal karma]

i think what i actually wanted to ask is if using the same email for several accounts is the same as sharing it

[maiden anvil]

no that's fine

[vernal karma]

even if the name is literally the same only the #differs

[maiden anvil]

yes, still fine

[simple pecan]

When comes everytime the new fur collector to the shop? (i need the right datum, please)

[graceful laurel]

My account was banned because it was stolen. I sent a message to the forum and they gave it back to me with another Gmail address I provided, and I changed the password, but it's still banned. I've been waiting for weeks and they still haven't unbanned it.

[idle pagoda]

I cant write anything on the channels

[maiden anvil]

https://staff.atelier801.com/discord verify your account

[idle pagoda]

Roger roger

[coarse girder]

helo, im writin bc my bro has a problem with his dc and cant do that on his own.
so. problem is with his acc Zimneraczki#0000 when he is offline and somebody wanna give him a gift, they cant bc this info shows up this account dosent exist
can u fix him somehow?
for ur info, he has 2 diff date of registry, so maybe its the problem, but still, can u fix it?

[green karma]

Hello, when does the support to pick our acc back changes ? I keep trying to answer those questions but never get to had the right answers

[keen ocean]

This list is completely valid, but it doesn't work with color furs. You need to buy normal fur.

[undone drift]

right now you gotta have at least level 30 (I tried it this week I'm pretty sure it's one of the requirements)

[keen ocean]

My account is level 24 and i sent the gift.

[undone drift]

talking about 2025 accs

[hushed veldt]

The registration date shouldn't be an issue, almost every player has a different registration date anyway.

I've forwarded this request, we'll look into it.

[green karma]

Does any moderators are able to answer some questions in MP ? EN/FR

[odd fractal]

why are my emotes gone

i only see the default ones

[maiden anvil]

it's a glitch that has already been forwarded to tig!

[odd fractal]

oh ok ty!

[clever ginkgo]

can this hair still be obtained from chest?? i cant buy event chest anymore and i dont have them

[woeful vale]

hello , i wish if any mod can help me , i get banned after i pasted someone racist message in the room to tell people to report him after he said it in the trade chat to prove that to the players in the room , i didnt know i can get ban for it

[dusty dome]

even chests cant be bought all year round unfortunately but all rewards can be obtained from global chest too
which you can buy during any event irrc but its expensive and the odds of getting one specific item are lower 👍

[clever ginkgo]

yes yes but wiki says they should be in christmas chest

ahh wait

[dusty dome]

well yea

but theres another chest with everything

that includes the hair too

[clever ginkgo]

yeaa i know this i just wondered if they are really here or not

or is it bug or something

[dusty dome]

ah i see well they should be there too

[clever ginkgo]

so why i cant get christmas chest anymore 😭

[maiden anvil]

do you have all the rewards?

[balmy echo]

if you can't buy one i'd assume you just have all the christmas rewards

[clever ginkgo]

yes everything but not hair

[maiden anvil]

iii think some people reported the hair not being in the chest

could you scroll through #1347476528350629919 and see if it was posted there please? and if not, report it?

[clever ginkgo]

yess ofc and thanks!!

[coarse girder]

thanks!

[tawny pawn]

I lost my e mail I sended a form atelier801 contact. can someone help me they didnt answer

Nickname Nawasty

[heady hinge]

what do i do to change my discord server nickname after i changed it in game? i dont think i can reverify. asking cuz idk if there will be any trouble for example after winning any giveaway

[maiden anvil]

i removed your verified role, you can reverify now

[heady hinge]

thank uu

[copper nexus]

hola como puedo hablar con soporte para recuperar una cuenta

[maiden anvil]

please send a contact form here https://atelier801.com/contact in english

[finite stream]

Hello! if I use the contact link, will i receive an email for confirmation? i sent a time ago, but idk if failed.

[dreamy juniper]

Hello is it possible to link more than one account to one email?

[maiden anvil]

nope!

[maiden anvil]

yes it is

[finite stream]

Thank you!

[zenith mesa]

hi does anyone know how to verify my tfm account on discord? 💔

[balmy echo]

https://staff.atelier801.com/discord

this link should let you verify

[zenith mesa]

thank you!!

[keen ocean]

I experienced the same issue yesterday as well. I believe this is a problem that occurs with accounts whose nicknames were later changed to #0000 by the admins.
My account was stolen 5 years ago and the nickname was changed. Later on, the admins restored my original nickname and set the account to #0000.

[oblique pilot]

how do i change my avatar? ive tried /avatar and nothing happens

[maiden anvil]

are you on windows?

[oblique pilot]

macbook

[maiden anvil]

#help message

[coarse girder]

it must be something with it, cause my bro create acc before # era, but in game he has date from 2021, so long after # starts

and in game is 03/02/2021

[oblique pilot]

i’m using steam though

on mac

wait let me try it on my pc

yay it worked!

[maiden anvil]

nice!!

[worldly meteor]

What happened to Banners in shop?

[main urchin]

hello everyone. if i buy an outfit do i get the individual items that comes with it and can use to customize elsewhere? thank you

[true trout]

yes!

[neat burrow]

Two weeks have passed, but tfm still stuck at 27%...

[stray lily]

Wait another 2 weeks

[spice eagle]

is there a way to change my name? i was a child when i made it

[stone barn]

you can do it through the forums, seeing how your tag is #0000 your first namechange should be free

[stray lily]

Why can’t i click it

[graceful jasper]

Same here ^

[mellow anchor]

same even tho i sent it

[graceful jasper]

^ it worked now, u can claim the cheese

[stray lily]

Got code and it worked!

[autumn zenith]

I can't claim :[

[jaunty stream]

Can u press it on a phone or only laptop ?

[hushed veldt]

did you press the button?

[autumn zenith]

I don't seem to be allowed to

[hushed veldt]

hm why is your button not bright green?

[unique barn]

Me too

[hushed veldt]

try clicking on it anyway?

[autumn zenith]

When I hover over it my cursor turns into a 🚫

[unique barn]

Doesn't work this button

[hushed veldt]

and now?

[unique barn]

Now work

Thanks

[hushed veldt]

seems like I can't lock the thread x.x

[unique barn]

I got message with code

[autumn zenith]

Got it! Thank you!

[clever dagger]

hello, after you fixed it, my button went green again, but i already got code

i didnt click it bc it would be like cheat

[maiden anvil]

i don't think you'd get a brand new code so i assume you'd just be redeeming the same one over and over

[hushed veldt]

correct ^

every ID gets a special code, so you can repeat the button ^^

[clever dagger]

ok uff, thank you ^-^

[shy marsh]

Where is This

[clever dagger]

On channel where you were sharing wishes

When you click button

You will get this message with code

[sinful widget]

Heyo, I just filled out the contact form on the Atelier site for something, and I'm aware the wait time may take up to 2 weeks
But I'm wondering where the response will end up? I don't have an Atelier forum account as I don't see an option to sign up anywhere. Will the response be through actual email, or would it have to be in the forums in some shape or form?

[maiden anvil]

they'll reply to the email you used

[sinful widget]

Gotcha, thank you!

[orchid tusk]

@here help me

[white briar]

Keep getting this every time I try and boot up the game on adobe! Any help? :]

[charred marlin]

i havent played for a few years and im just trying to log back in now but when i open the game, it comes up with "incorrect version, try to reload the game"

[eternal spade]

same, i thought it was just me

[charred marlin]

ye this

[muted temple]

Me too rn

[white briar]

Wonder if the servers are down then

[eternal spade]

it just loaded for me

[charred marlin]

ok me too

[white briar]

Woohoo same here

[charred marlin]

how do you throw confetti, didnt it used to be with E?

[maiden anvil]

press C. alternatively there's an option in the game settings that you can toggle to reverse the hotkey change

[main urchin]

yeah my transformice is just stuck on the steam loading page currently

same with a friend's

[harsh peak]

im trying to claim my christmas cheese but im not sure what this means? :(

[maiden anvil]

i think you'd have to have participated in that event santa might be able to confirm that in the morning

[harsh peak]

oh that makes sense!!! tysm

[hushed veldt]

Indeed this, those who did participate will receive a code.

[hollow holly]

hi anyone knows when i can get uploaded lua tree?

[quartz sentinel]

helloo, for some reason i cant buy fraises, when i click buy fraises nothing pops up

[magic prism]

my game wont stop although i closed it yesterday

do i have to reset my pc?

[ornate briar]

Right click on the small steam icon in the bottom right task bar and click exit/quit

[magic prism]

Ooh okay thank you, I just reseted my pc and it worked again but I’ll keep this in mind since that way is faster

[dry tendon]

#help Seriously when will emojis be back? I know people say admins are working on it, but do they have a specific date? Cause at this pace it feels like it won't be fixed until after news year

[coarse girder]

they r in game

[dry tendon]

Ye but not visible for others only myself. It have been like that for like idk how long. 4weeks? People say they working on it but is it really that hard?

[celest sluice]

is there a glitch or something to let someone be able to acces your account ?

[brazen sorrel]

hi, can any mod help me i cant login my acc

my friends says someone on my acc

[lunar field]

Try change your password

[brazen sorrel]

i cant doing anythink, changin mail or smt i guess but how?

[maiden anvil]

if you think your account has been compromised, you can talk to a moderator and ask them to check it out. if someone has unwanted access to your account, a mod can give it a safety ban and explain how you can try to recover it

[foggy kayak]

Hi guys, I changed my name in-game to Eifeo#0660, where should I report it?

[maiden anvil]

i can remove your verified role so you can reverify your account

https://staff.atelier801.com/discord

[foggy kayak]

Thank you <3

[brazen sorrel]

thx but looks like mods are not looking chat

[prime kestrel]

is any mod available, I need help changing account information

[ornate briar]

probably hard to get mods attention this time of year

[hazy pasture]

what is the best shaman build for newbie??

[clear dune]

Hello, I need help because I can't find where to log in to play this game. I don't play it for a long time and it seems so nostalgic, but it doesn't let me log in in an old link

[maiden anvil]

you'll have to download it

[crimson grotto]

Is there any way to create a ticket for a negative behaviour of some players? I have someone that is flyhacking and I'm gonna have screenshots/videos if I know I can create a ticket.

[maiden anvil]

please use the /report command in-game

[wooden ruin]

I used to have an account, I remember the username but I forgot the password and there is no email. It was a 2011 account. How can I access it and where should I contact them?

And since I haven't logged in for a long time, my account hasn't been deleted, right?

[maiden anvil]

you can use the contact form to try to recover your account https://atelier801.com/contact

they ask for an email address, but it's one you have access to so they can reply to you

make sure to include the tag at the end of your username (since it's a 2011 account, the tag is likely #0000 if you didn't change your username after 2018)

[green karma]

Hello, i need to talk to an admin please

I can't fulfill the questions from the recovery form

[shell patio]

Hello, I would like some support to recover my account password, please...

[maiden anvil]

do you have access to the email address associated with the account?

[astral root]

hello, my account was banned due to being a hacked account. Can you help me? This is my own account

[shell patio]

No, I created the account when I was 15, now I'm 26.🤣

[maiden anvil]

send a contact form https://atelier801.com/contact in english

[shell patio]

I already sent

I included everything I could remember, friends from my friends list, "location of where I logged in," always in the same city and neighborhood...

[maiden anvil]

just gotta wait for the contact form admins to get back to you then if you don't hear back after two weeks have passed, reach out to a staff member

[shell patio]

oks thanks ❤️

[candid garnet]

2 weeks a lot of time isnt it

[green karma]

Even after 2 weeks, they are unable to bring a old account back

I lost a fuckin 2013 acc

[snow lodge]

For newly established accounts

Does anyone know how to enable the gifting feature from the marketplace?

[foggy grove]

Hello everyone, I'd like to ask for help. My account has been stolen. Fortunately, an administrator has given it back to me, but the scammer has changed the username. I told him to please, i asked he to get my name back, but he said it wasn't possible.
I don't know if there's a good Samaritan out there who can help me change my name again; I don't have the money to change it, I know it sounds rude, but I really want my name back.🥹♥️

[last wadi]

What are the requirements to send gift?

[maiden anvil]

there's a thread for them but you need to verify your account to access it

https://staff.atelier801.com/discord

[maiden anvil]

the current requirements aren't public but [this](#help message) message mentions general guidelines you'll have to meet

[marsh acorn]

ooo thank u i Might be stupid just did it thanks!

[maiden anvil]

#1038205219772846220

[fervent fossil]

by any chance could we get controller support in tfm?

[snow lodge]

.

[maiden anvil]

#help message

[fervent fossil]

by any chance could we get controller support in tfm?

can i mention mods?

[green karma]

Try

at least they are more able to answer you

[fervent fossil]

im afraid of a punshment

[green karma]

It's for ur question above ?

[fervent fossil]

this

[green karma]

Don't ever expect

[fervent fossil]

okay

[finite stream]

Hello guys! I sent an email via the https://atelier801.com/contact page about two or three weeks ago, but I haven’t received a response yet. Do I need to send another one? Thanks! 🙂

[maiden anvil]

please contact a staff member privately

[magic prism]

@maiden anvil Are you able to kick this guy? He keeps sending chats like this into general and now he’s going into my dms saying the same thing

I’d dm you but your DMs are off

[maiden anvil]

oof 😭

[magic prism]

If you’re able to that’d be great 🙏

[maiden anvil]

i'll forward this to the team to see what we can do

[magic prism]

Okidoki thank you :D

[fervent fossil]

@maiden anvil by any chance could we get controller support in tfm?

[maiden anvil]

unlikely

[fervent fossil]

as expected

[maiden anvil]

https://discord.com/channels/246815328103825409/1361263909268488253 there's a suggestion here but the op deleted their account

[fervent fossil]

please cant you reach the devolopers?

we need it

maybe xbox or playstation version, with this the game will skyrocket

[shy marsh]

anyone have page links for photo profile tfm?

[fervent fossil]

idk

@shy marsh for me, i made it alone, i could should you how

DM me

[finite stream]

Thank you very much! 😄

[blissful beacon]

why does my outfit disappear whenever i put the frog contact lenses on </3

[median lark]

Hello, is there a moderator on Es please?

[gilded scarab]

What do I do once I get a7,b7,c7,d7,e7,f7???

[ember berry]

Not sure if the problem lasted long but it happened to me multiple times too
Mostly it's after server restarts but don't worry
It fixes itself after some time without doing anything

[ornate briar]

celebrate

[green karma]

Does administrator exists on this server ?

[hushed veldt]

Yes

[daring bane]

When the electric guitar item is equipped, it doesnt appear in the mouse's hand. What is causing this issue, and when is it expected to be fixed?

[quiet totem]

Hello, is there a moderator available please ?

[ornate briar]

Hello is there a mod who can help me?

[quartz sentinel]

hi there’s some issue with buying fraises, anytime i click on the buy button no window pops up

is there any other way buy them besides the ingame button that doesn’t work for me for some reason

[maiden anvil]

do you have paypal?

[quartz sentinel]

yes i do

[maiden anvil]

https://atelier801.com/account

there's a buy fraises tab

[quartz sentinel]

thank you:)

[marsh acorn]

is there a place to view high quality versions of the badge artworks (like for the fur badges and stuff?)

[maiden anvil]

https://transformice.fandom.com/wiki/Badge#Fur

[marsh acorn]

tyy

[marsh acorn]

Smurfominha#0000 asking me personal questions in whispers and sexually harrassing me

I blocked them just saying

[shy marsh]

Can anyone help as to how to use tfm on mac, as steam doesn’t work and transformice.dmg is unupdated

@pseudo halo

@mellow sorrel

[rapid verge]

I got a c2 relic left. Wanting some cheese, not too picky, so just shoot me an offer if you need it

[maiden anvil]

#events would be better suited for this!!

[rapid verge]

Thank you

[raw compass]

@steep gyro One of the mods directed me to u and i cannot type in privite so i will post it here. I have urgent sytuation contact me when u have free time. It's about abusing moderation powers but don't get it too serious maybe he could do that. But if it is posible to Punish 2 people for verbal abuse and leave out ur friend who called me an "Idiot" and typed "ur Girlfriend is mentaly unstable to date u" And didn't get punish for God (Satoru#0010) knows the reason. AFTER THE PERSON INVOLVED TYPED IN CHAT THAT THE MOD IS HIS FRIEND AND HE CALLED HIM. i am pissed realy. if every one breakes the rules then everyone should get punish. And i would accept that he didn't get punish because he called him and informed him about breaking the rules But not after like a hour of verbally abusing too.

it get's me sick that someone can bend rules that everyone have at will.

[frozen kindle]

hey , i have some problem in my game i can't sign in to the game

https://prnt.sc/PeF_Kat9oGR2

[ornate briar]

Hello is there a mod Admin who can help me?

[green karma]

Hello, i need an administrator to help me plz

[grand furnace]

can't you download steam with the ios version? I play tfm on Mac and it works perfectly fine for me

[dry tendon]

#Get-emojis-back

[maiden anvil]

it has been forwarded and will be fixed. i understand the frustration but please be patient

[dry tendon]

Already been patient for 5weeks. At this point it just feels like they ignoring the issue and focus on things that are useless instead!

[maiden anvil]

it's the holidays, please be patient

[night plank]

what is the real end date?

[green karma]

Hello, somebody can help me ? It's really important for me

[dense badge]

Hi, need help for recovering my account !
I know my password and my mail but i can‘t remember the # from my pseudo.
My pseudo is MrObywan. Could you find any # with the same pseudo I could try ?

Thanks !

[worldly linden]

hi, you could try #2422

[fleet crater]

Hi i tried to give an item to somebody so it asked me for an email adress to confirm it was me but i did not receive any confirmation code somebody can explain this please ?

in shop with strawberries

[balmy echo]

check that it didn’t get sent into “other” or “junk” section

[fleet crater]

already did

maybe need to link my adress to my acc if it's possible ?

[fair harbor]

hello, my loading screen has been stuck at 0% since the 30th, I tried both steam and adobe, restarting, reinstalling, nothing works

[shy marsh]

I’ve tried transformice.dmg

But it’s not updated

Tell me how I can play my game on a MacBook

@mod hi

[shy marsh]

Hi please help me

[maiden anvil]

I don't own a macbook and I've already linked you possible suggestions. if they don't work, I'm not sure what else to do

[shy marsh]

@maiden anvil transformice.dmg is outdated, I can’t install it anymore

Please get it updated

Is it my fault that this game is windows only? No it’s not, please update it so I can play my childhood game again

[maiden anvil]

the game isn't windows only

[shy marsh]

Then how can I play on Macbook

Please send details

[maiden anvil]

like I said, I and other people have already linked you possible alternatives

[shy marsh]

But they don’t work anymore because help me log in

Help me

Please tell me what to download and how to play on a 2019 intel macbook

[shy marsh]

I SAID HELP NOT Shut up////, don’t go silent but help me with a solution

[maiden anvil]

I don't know how to help you, I'm sorry

[green karma]

I want to cry so much, my 5th attempt to bring my main acc back is still refused T-T

How could i remember all the informations they ask me ??

@maiden anvil sorry to ping you, can i talk to an admin ?

[maiden anvil]

to recover an account, you need to do it through the contact form (you're talking to an admin there)

[green karma]

So i got to do the questionnary as long as my answers are false ?

[maiden anvil]

you fill in a contact form to prove ownership of the account. if the information you provide doesn't match the records, you won't be able to recover the account

[green karma]

Okay.

DO SOMEONE CARE ABOUT A 2013 LOST ACCOUNT HERE

Tant que le compte est pas ban, tout va bien après c'est ciao

Ils en ont rien à carrer de leurs joueurs

On est ban alors que c'est pas de notre faute ? Rien à carrer

[maiden anvil]

we can't do anything here, it has to be through the contact form

[green karma]

M'enfou

Tu sais ce que je dis ?

[shy marsh]

when will i receive my giveaway gift that i won 2 weeks ago? :C

[harsh bear]

it usually takes a month for them to gift items to giveaway winners

[shy marsh]

ohh ok ty

[crisp shuttle]

Hello! Where can I report a case of sexual harassment? I'm on the Spanish server.

[shy marsh]

report the player on the game

[crisp shuttle]

Moderadores conectados:
[fr] Wonder#0010

[ornate briar]

Hello is there a moderator who can help me?

[shy marsh]

they will check the reports when they go online

[marsh ether]

Hii, How can I know why I was banned? and is it possible to get unbanned?. My nick is: F14c0f10w#0000

[tepid flax]

just checked my email and apparently i got this months ago. i dont speak portguese but google translate said its something about validating my account, which i did back in february i think. should i be concerned 😬

[maiden anvil]

please contact a moderator privately!

[maiden anvil]

did you try to change any details about your account? i.e. email, password. or did you gift someone something in-game?

[tepid flax]

not that i remember, no

havent played tfm since like march

is there a way to check if someone else logged into my account around the time that email was sent?

[maiden anvil]

you could try asking a mod

[tepid flax]

in the chat here or do i dm?

[maiden anvil]

dm

[marsh acorn]

how am i meant to finish my daily challenges of doing 40 defilante if no one ever plays it lolol

[stray lily]

Wdym
No one ever, a lot of people play it but in late Hours (atleast in my country time)

[marsh acorn]

oh lolol it's 4 AM in the USA rn so i'm wondering where the rest of the world is

[harsh bear]

International defilante room isn't active?

[warm bear]

Hello, the rules channel on the server guide is inaccessible

[green karma]

Does someone knows how badges are sorted ?

please

[harsh bear]

Oldest to newest depending on the badge type

1. Mode badges 2. Other 3. Village red coin badges 4. Event badges 5. Cheese only furs badges 5. Furs

[green karma]

If i only got fur badges, the first one is the first i bought

right ?

[hushed veldt]

it's sorted by badge ID, so it won't show when you bought

for example if you bought fur 22 first, and then fur 4, it'd still show ID_4 - ID_22 on your profile

[harsh bear]

I mean it's dependant on how old the badge is and the type of it

Not on when you buy it

[marsh acorn]

wasn't when i was on

[harsh bear]

Well Europeans were asleep at this time

[marsh acorn]

how do we get more americans to play fr 🙏 🙏 😭 i'm so lonely

[harsh bear]

Tell chump

😘

[green karma]

If i show my badges collection, can someone tell me ?

i can't T-T

[harsh bear]

But what

[green karma]

how my badges fur are sorted

[torn lance]

hi! just making sure that when i change my user i have to reverify?

[harsh bear]

They're all sorted by release brotha

[green karma]

not when i bought it then

[maiden anvil]

you don't have to but it would be helpful (both to us and to you i.e. if you win a giveaway)

[torn lance]

ohh okay thank you! :)

[harsh bear]

No

[torn lance]

sorry again, but could someone remove my verified role perchance? it wont allow me to reverify

[nimble spruce]

Hi may I please speak to a mod urgently

[nimble spruce]

Hi please can I get a mod

[ornate briar]

Is there a mod admin who can help me?

[green karma]

Go MP, they are mostly kind with this

[abstract cosmos]

Is there a mod admin who can help me?

[graceful jasper]

If i wanna trade to a person who is on his laptop, in the same house does it work, since we have both ips the same?

[nimble spruce]

Yea..???

It should work XDD

[graceful jasper]

Never tried it thats why i am asking ahah 😄

[maiden anvil]

only via letter

[graceful jasper]

you cannot trade without the letter?!

[maiden anvil]

if you're using the same ip no

[graceful jasper]

oh thats sucks >.> Its gonna be harder for us to trade once we live together lmao

[maiden anvil]

you can do it through the letters system or get a friend to help by being a middleman, but yeah 😭

[graceful jasper]

well there are items during event that u cannot trade with letters :c which is what we actually need ahaha but yeah middle man 😄

[random dragon]

U or ur partner can use the mobile hotspot wifi so it counts as different ip (or something) and it allows u to trade :)

[graceful jasper]

:OO !! Thank you, we will try it 😄 ❤️

[random dragon]

[untold dune]

💀

[random dragon]

Go away

[velvet kindle]

how to get this thing

[green karma]

LMAO

This game sucks

[desert spindle]

type shit

[frank bolt]

Hello, not sure if someone asked about this problem. I can't open tfm for about 2 weeks. I just have purple background and nothing more, even after waiting for a while nothing happens. I won't deny that probably problem in blocking something by our goverment in Russia. Is this problem able to be solved somehow?

[stone barn]

people use vpn sometimes, maybe thatd fix the issue?

[ornate briar]

Hello is there a mod I can talk to?

[queen marlin]

Hello friends, I need help with something important, my account was stole and I send many request in the contact, as so far I don't receive any answer by Lionelle or Mody, this problem start on 22th dicember and I so tired to asking

this hacker stole everything incluiding the email, afortunately I recover the email but not my account

please transformice help me with this problem because that hacker broke the rules and that's not fair

I don't share that information with someone else in any moment, I'm so confuse right know

[frank bolt]

Ping will be higher and it's kinda hard to find not bad free vpn. We have another way to avoid blocked things but it doesn't work for this game. And thank you for the reply

[balmy echo]

have you tried this

this happened to me and it fixed itself after a while. are you able to access the game on a mobile hotspot?

[ornate briar]

bump

[maiden anvil]

it's easier for you to reach out to them directly as they might not be actively reading the server

[ornate briar]

ok tyy

[frank bolt]

Thank you, I will try it later

[lime bobcat]

I accidentally deleted my outfit, how can I get it back?

@maiden anvil

[maiden anvil]

what do you mean

[lime bobcat]

I removed my TFM game outfit and I want to bring it back because it was a mistake.how can i do this

[unreal nest]

When I get to gift other mice (shop)

[maiden anvil]

you'll have to reequip the items

[unreal nest]

🥺

[maiden anvil]

the current requirements aren't public but [this](#help message) message mentions general guidelines you'll have to meet

[neat burrow]

I highly doubt that this is due to blocking by the provider. This is not mass problem, only three players (including me) wrote similar during this time.

[neat burrow]

Should I wait another two weeks?

[stray lily]

No you shouldn’t maybe mod know what to do

@astral rivet

@maiden anvil

[stray lily]

Wrong one

[maiden anvil]

have you tried all the solutions in the pinned messages?

[frank bolt]

My friend has the same problem. I could just ignore it and play other games but I decided to help her and ask here, maybe someone knows. I guess other ru players just left and didn't wish to solve this problem

[delicate spire]

does anyone know how long it takes for a giveaway item to appear on the account? it's been couple of weeks and I don't see the sparkler anywhere

[maiden anvil]

you'll get it eventually, don't worry

[neat burrow]

Yes. But I usually play with standalone client and it doesn't work either.

[jolly meadow]

i need help a i lose my email for my account

[jolly meadow]

I lost my email account years ago but I still kept playing because I knew the password, but I forgot it because I stopped playing since I didn't have a PC.

[spark swan]

i need help recovering an account i made in 2016, who would i contact and how would i go about it if i dont remember my nickname but have my email?

[shell patio]

Could a moderator help me? I submitted a ticket weeks ago and haven't received a response regarding the recovery of my account.

[maiden anvil]

please send a contact form

[maiden anvil]

create a new account using the same email. when you try to log into the game, use the email in the username field and enter the password to the recently created account. a pop up window with the accounts associated with that email should appear. that way you can find out the username

to reset your password after: https://atelier801.com/forgotten-password

[cursive narwhal]

Are you able to access database of the accounts like specifically ign of a user

[maiden anvil]

you can look up usernames in https://projects.cypher801.app/

[cursive narwhal]

OKAY

my account exists i forgot either the password or email i dont know

how to proceed

[shell patio]

I already sent a message through the website, waited two weeks, and haven't received a response. What should I do now?

My account is from 2014.

lol I remembered my password haha!!!

[cursive narwhal]

did ur stats save?

like cheese, items etc.

[shell patio]

yeap

[maiden anvil]

send a contact form https://atelier801.com/contact

[granite sphinx]

how to play leafileaf with 2 plauyers mode

[ornate briar]

what is leafileaf ?

[late moon]

@topaz eagle hi can i dm you

[topaz eagle]

My dm's are open

[granite sphinx]

how to play #leafileaf

with 2players

did u find a solution

[idle sky]

try /room *#leafileaf btl 2play username#tag

[granite sphinx]

diddnt work

but i appreciate ur trying i guess

[idle sky]

i think you need at least 2 people in the room

[granite sphinx]

worked

thank you kind soul

[ornate briar]

?

[graceful iris]

so if you wanted to gift a fur you need to have one first

damn

[gleaming bear]

is there no moderation for arabic channels at all?

both in tfm and discord

full of insulting, threatening etc...

[north hawk]

hi i think my acc might have been deactivated its over 10 years old havent been on it in over 5 i tried to reset password and it just keeps loading can someone help me plz

[maiden anvil]

https://atelier801.com/forgotten-password

don't forget to include your tag at the end of the username

[formal cobalt]

@hushed veldt Hiii, sory for ping, but anything new about my acc?

[lean field]

hey @maiden anvil, could you help me with something

[maiden anvil]

what's up?

[lean field]

could you send me a DM?

[maiden anvil]

i'd prefer to keep communication here if that's okay

[noble glade]

if im forget my name i can recovery my account?

my account is so old i think is 2012

[maiden anvil]

oo okay

do you by any chance know the email?

[noble glade]

yes i know my email

[maiden anvil]

create a new account using the same email. when you try to log into the game, use the email in the username field and enter the password to the recently created account. a pop up window with the accounts associated with that email should appear. that way you can find out the username

to reset your password after: https://atelier801.com/forgotten-password

[lean field]

hey @maiden anvil, who should i contact if i got a 140-hour penalty even though i didn’t do anything wrong?

[maiden anvil]

a game mod, they're the yellow names in the list of members >

[hushed veldt]

Their first response was to maybe give them a new free name change to fix it, but I doubt it'd solve in the long term

[formal cobalt]

but i want to keep this name

[hushed veldt]

There is no fix sadly.

[formal cobalt]

oh well, okey. thank u

[languid mortar]

i made a post on the forums but figured here would actually be better - i have an old account from 2010 im trying to recover, but i have not a single clue what the email i used to sign up was and the password it SHOULD have is incorrect, so i think the account was compromised at some point. i submitted a support request with information that is all correct to my knowledge (except for the email probably) but got an auto response back that just said my info didnt match.

is there anything i can do about this? :P

(if anyone can help me please make sure to ping me!)

@maiden anvil sorry about the ping but i see other people pinging you here so i hope its okay? :'D

[maiden anvil]

hellaurrr

[maiden anvil]

if the contact form says the information doesn't match i'm afraid there's not much you can do you can resubmit the form and see if you can remember more information about the account

[languid mortar]

aagghh that sucks :(

i did look up the profile on the forums, and it says international? should i put that as the region instead of EN?

[maiden anvil]

no no that's just the default setting

[languid mortar]

ahh..

i was wondering if admins are able to see the past emails on an account but that might be asking too much LOL

if the account really was compromised i assume the email got changed at some point (if thats possible)

[languid mortar]

not as in asking someone to tell me the emails but i have a few ideas of what the email could have been if i didnt just use a random throwaway email

[maiden anvil]

im actually not sure but they wouldn't be able to provide that information (previous emails). old accounts weren't required to use an email i think

if you need more help filling it out you can reach out to a staff member (which i'm not) but i hope you get it back!

[languid mortar]

hrm... i see... is there any way to recover an account if an email was never attached to it then ?

i know i lost access to it in atleast 2020

since thats when i made a new account connected to my own email

perhaps ill send another ticket in but im not sure what ill say :P

[languid mortar]

after a little bit of Investigation... it seems that this is indeed the case (about old accounts not requiring email)

the issue COULD have been that i just used the account's nickname without the number tag, so i resubmitted

[maiden anvil]

mm i think so as long as you can prove you're the real owner

https://atelier801.com/topic?f=5&t=786596 this could be helpful

[languid mortar]

glup... that may be difficult... i was really, really young so i dont think i took any screenshots or anything

i DO have the location i signed up at

[amber crater]

can i message a mod about someone calling me the n word in ingame whispers?

[maiden anvil]

please use the /report command in-game and someone will check it out

in the meantime after you report them, you can use /silence to close your whispers or /ignore so that person can't contact you anymore

[drifting holly]

could someone tell me why it wont let me change my password

[maiden anvil]

where are you trying to do it?

[rocky yacht]

Hi i have problem

Some mod here to help?

[maiden anvil]

https://atelier801.com/contact

[onyx shadow]

Is the Ate801 website down right now? I can't access it and it just loads forever

[ornate briar]

I just checked myself. Not working for me either.

[onyx shadow]

Ahh man... I hope they troubleshoot it soon :( I was panicking trying to remember how to access a specific module xD So when Ate801 was down I was like O_O;;

[empty cypress]

ehmm anybody know what furs are for sales tomorrow ?

[maiden anvil]

sales will be posted and pinned in #chat as soon as they change

[graceful jasper]

is utilty down right now? everytime i try making a room it does not work? but there is only one utility available o.o

[thorny star]

how can i recover my account if i forgot what email i used?

[maiden anvil]

https://atelier801.com/contact please send a contact form

[thorny star]

what category should i select? ^^;

[maiden anvil]

other

[thorny star]

thanks

[blissful lake]

Hi, I have a problem, I can't change my profile picture. Whenever I upload the image, it doesn't save. Can someone help me?

[grand furnace]

do /avatar

[gritty notch]

Heyy, after a very long time, i restarted the game and i just saw that i got banned for the reason "Compromised account". Can someone help pleaseeee

[maiden anvil]

https://atelier801.com/contact send a contact form here, in english

[gritty notch]

i did but i tought coming here would be faster & easier ^^'

[maiden anvil]

it has to be done through the contact form

[gritty notch]

how is this usually resolved? (ok i'll wait :)

do i need to send something?

[maiden anvil]

you'll have to answer some questions and provide information so that the contact form admins can verify that you're the real owner of the account

[sand plover]

hello! i was logging into a new account because i couldnt get into my old account and i tried to search my username up to add my old acc (to see if it was still there) but it says that the user doesnt exist anymore. I already sent a contact form but this account was made along time ago (8-10 years ago)

[maiden anvil]

what's the username?

[ancient pike]

I have a question. Is there a way to contact an administrator of the game? I am receiving threats to ban my account from a girl with the same name in the game.

The account that scares me is called Mirabelle#9052. I want to understand if there is a problem with this account, which is called Mirabelle (with a different #), why is it telling me that I will be banned?

[karmic swift]

It won't happen

Tags make it possible

[carmine folio]

where can i report players

something rude and immature happened

i was trying to report in game but the report option was too far down in the list of things when i right clicked it

it cut off below my screen

[rancid relic]

I need this too

[carmine folio]

either right or left click i forgot which one but i did both and the report option is too far down that i dont know how to explain it, it cuts off at the bottom of my screen and it doesn’t allow me to scroll down in those options so i just can’t report at all??

omg i didn’t even think of that thanks i wish i would’ve thought of that while i was still in game with these people

can i still do it even if they’re not in my current session?

i have screenshots

^

[rancid relic]

we can send photo ?

[carmine folio]

next time i log into transformice later today im gonna attempt to use /report

idk if it will work bc they prob won’t be in that current session though

[rancid relic]

I have received very serious insults and I need to share this with the authorities.

[carmine folio]

i’m new to the game, i get shaman, and people in chat are literally bullying me because idk what im doing

[carmine folio]

i recommend you go on transformice website and see if there’s a support email

i’m not a mod either though

and try /report if you haven’t

on those people

[vapid plank]

you're supposed to build and help them finish the map

[rustic python]

When is the shop map coming?

[ancient pike]

The problem is that this girl is literally threatening me that they will ban my profile and says that she spoke to the French moderator. 🙁

starts writing in people's rooms to report me

[maiden anvil]

reports are checked by the moderators. if you didn't break the rules, you won't get banned

[carmine folio]

I KNOW shaman you build and help them get the cheese back to the hole but the fact is i’m not a perfect shaman i’ve been playing since 2018 but i’ve been on and off on and off so i don’t know how to sham, that doesn’t mean i deserve to be bullied in chat ‘STUPID SHAM it’s not that hard’

[stone barn]

id ./ignore

[vapid plank]

Looks like they were being a little mean

[carmine folio]

‘you don’t need be shaman’ um i wouldn’t if i had the choice? the game forces me to be shaman

people on this game are genuinely mind boggling

[stone barn]

theres no point in even reading those, really /report and /ignore are your buddies here

[tardy thunder]

ban AI chatbot on village

[carmine folio]

i noticed that on some maps my nail , no matter what color it is, just disappears when i implement the plank down??

is that normal

and so itll just be a plain plank with no nail that falls down

but i literally did put a nail

so why does it get removed

[native vessel]

Guys

I open a ticket november

First answer 17dec

And i answer in the same day (a couple minutes after the message)

Until now i didnt have any answer, anyone can help me ?

[maiden anvil]

please contact a staff member privately

[idle sky]

if you're using c or v nails, the nail on the shaman object being spawned needs to be attached to another shaman object; b nails don't require this (but can only be used if you are in normal/easy mode)

[sand plover]

it would be theweridness!

[maiden anvil]

spelled like that? or theweirdness?

[sand plover]

😭 yeah it was spelled like that... i was a kid back then

[maiden anvil]

oki

so i can't find it sooo the username might have gotten changed

you should reach out to a staff member (a mod or a sentinel in this case), they should be able to help out further

[sand plover]

ok thanks! do u know where i can reach them? or would it be in the contact form?

[maiden anvil]

you can dm them here on discord

[midnight widget]

hey

I transferred 1000 cheeses from my secondary account to my primary account, but I didn't receive the cheeses in my primary account, and they weren't returned to my secondary accounts either (I had 580 cheeses in my main account). When I hit the limit, my cheeses went to the backrooms, and I requested them! Something like this shouldn't happen; it's very irresponsible of the game.

It should be noted that the cheese transfer was made as a gift within the letter

[spice harness]

Hello everyone, I'm from Brazil. My account is registered with a very old email of mine, from 2014. I no longer have that email and lost access to it. I would like to know if it's possible to change the email.

[maiden anvil]

send a contact form, in english https://atelier801.com/contact

[midnight widget]

Oh yes, and nobody wants to answer me

nice job

👏 👍

[maiden anvil]

can you check if your shop cheese amount increased?

[midnight widget]

It didn't increase, I have 110

and 580 in the inventory

[midnight widget]

so why i just have 110

ill cry

It's worth noting that it might also have been my fault for putting in the wrong hashtag; I just tested it and saw that the letters are sent to a user even if they don't exist... sorry for the inconvenience, I'll just accept that it was my mistake.

950 cheese in the trash

[maiden anvil]

i'm sorry

[midnight widget]

its okay... thank u for the attention

[keen abyss]

I can't reset my old acc password

Receive code reset, and when I go to the new password page, I only got the warning after put the new one "changing password" but never change

[maiden anvil]

where are you trying to do it? in-game?

[keen abyss]

Yes

Steam version

[maiden anvil]

https://atelier801.com/forgotten-password

[keen abyss]

WOAH! Thank you

2012 acc lol

[blissful beacon]

Helloo! me and my friend were playing in the same location when she received a mute. i also got reprimanded for it but didnt say anything, will this leave a mark on my account ?

[dusty dome]

kinda
if youre not applying for any position for atelier you shouldnt have anything to worry about im pretty sure
-# correct me if im wrong

[stone barn]

It shouldn't as long as your friend was the one to get muted

[stone barn]

you can apply with past sanctions too (I have a history fe), pretty sure the only thing they consider while looking at it is when you got them, but a mod would have to confirm this one

[jaunty arrow]

hey can any devs help me recover my account

[maiden anvil]

have you sent a contact form?

[jaunty arrow]

no im actually not sure how or where to go to find it

[maiden anvil]

https://atelier801.com/contact

[jaunty arrow]

thank you!

[rigid stirrup]

how to contact tfm mods?!

[maiden anvil]

they're the yellow names in the members list >

[rigid stirrup]

oke

[eager crown]

is there a way to contact a mod i was falsely banned as a 'dummy account'

[stone barn]

anyone with a yellow name on the list to the right is a moderator, you can dm them

[remote phoenix]

Hi i need some help

[simple pecan]

Guys i Saw now my fake account with more then 24h on and 500 cheeses on profile and 1k on inventory already appears to gift , but i would like to have correctly that information fixed, somebody from the admnistration should do that and reveal it and fix for everyone!!!

[pine finch]

Can someone help me how to get codes to outfits :))

[maiden anvil]

use the /dressing command

[livid pine]

Transformice stuck on 2% help

[dry tendon]

When will emojis be back? Holidays is over now

[heady hinge]

is it possible to somehow return my account after somebody changed my email and password?

[maiden anvil]

hi! please send a contact form https://atelier801.com/contact

[heady hinge]

will it help if i dont have access to that account? like how can i prove its mine

[maiden anvil]

you'll be asked to answer some questions about your account's details

read this thread https://atelier801.com/topic?f=5&t=786596

[heady hinge]

okay, thank uu

[woven halo]

In the announcement matza said 'anti afk' but what does that exactly mean? Can someone explain in toddler language? :'>

[stone barn]

I assume external scripts (hacks basically), things on keys to keep the mouse moving

[simple pecan]

Oh... 😢 Sadly we need to buy a fur and wait 15 days before the bought fur 😢

[green magnet]

what should i do with the a7, b7, c7, d7, e7, f7 reliquics?

[pulsar folio]

nothing, they appear when you complete all the sets

[slate sequoia]

Can someone help me I need to appeal a ban, someone said a slur on cafe asking if they could say it and i quoted it without thinking telling them No. And a user really has it out for me so they reported it. 15 days for a quote is crazy!!!!!

[maiden anvil]

contact a moderator privately

[slate sequoia]

thank you 🙂

[thorny star]

so since there's stuff like disney items and pokemon items are other copyright item suggestions fine?? i really would like to see monster hunter furs and would be very down to draw them myself but i just wanna know if those types of items are still okay c:

[river anchor]

hey! those types of furs are okay, and if theres a specific monster or other creature from MH youd like to see as a fur, i can try drawing it and put your name as credit!

[thorny star]

i was thinking of doing some MH sham items as well, would you be down to DM about it actually? c: or we move out of the help channel at the very least? dont wanna clog it up :3

[hoary hollow]

@fiery shuttle pawmi, can u help me quick?

[fiery shuttle]

my dm is open

[topaz gale]

is there a way i can speak to a someone from support directly? i really want to get my account back but it takes ages to get a response and i have lots of info that might help T_T

[hoary hollow]

@round idol r u busy?

[round idol]

If it implies getting online, I sadly can't do it right now

[hoary hollow]

nah buddy js some questions

[maiden anvil]

unfortunately no

[shy ether]

i have problem with getting verification code to change username, change email etc. when I click "get the code" I don't receive anything on my email, even after checking "spam" or trying multiple times and yes, I'm sure my account is linked to this email.... is any other way to get that verification code?

[rocky yacht]

Can u help me cate?

[alpine reef]

is it legal to finish all relics in my sec account and gift all strawberrys to my pri account?

[stone barn]

fraises aren't tradable, so I don't know how you'd do that

[alpine reef]

I mean gift items to my pri acc

[stone barn]

I'm quite sure it would be fine then, yeah

[alpine reef]

Ty!

[heady hinge]

is there possibility to ask someone privately on discord from "help staff" about atelier801 contact form if i find it embarrassing?

[stone barn]

you could dm a moderator, yellow names >

[heady hinge]

okaay, thank u

[median lark]

Hello good day, I need help of a moderator please.

[balmy echo]

it is easier to directly message them on discord

[slate sequoia]

I need help with a ban appeal

[maiden anvil]

please contact a moderator directly. you can dm them on discord

[slate sequoia]

none of them respond to dms

[maiden anvil]

some of them are quite active, maybe they just haven't gotten around to replying yet for a myriad of reasons. from experience, it's usually helpful to get straight to the point instead of sending "hi" and waiting (not saying you did this; it's general advice)

they might check this channel, but they also might not. it really is more helpful to contact them directly

[slate sequoia]

yeah i dmed about 7 of them asking for help with a ban appeal, i am hoping to catch the attention of one by asking for help in the discord instead of dming

[maiden anvil]

hopefully they'll see it if you don't get an answer in the meantime!

[slate sequoia]

i hope so thank you 🙏

[simple pecan]

Ah its again working to gift 💖😊🙏🏻

[rancid relic]

When coming gift button ? @maiden anvil

i have 26 hour time and

[maiden anvil]

the current requirements aren't public but [this](#help message) message mentions general guidelines you'll have to meet

[rancid relic]

i have all 🙂

[maiden anvil]

then just keep playing

[granite sphinx]

i believe i was banned unfairly, who do i contact to appeal? I think that person abused their power

?

[maiden anvil]

please contact a moderator

[granite sphinx]

any mod hhere

[maiden anvil]

yellow names >

[ornate briar]

is there someone moderator here i can talk to?

[prime pivot]

Im pretty sure there is

[balmy echo]

easier to directly pm them on discord for support, rather than saying in server c:

[woeful prairie]

what does mean "have not charged back"? I'm dumb to understand

[uncut pelican]

yo how do i claim iphone 8

I think I won it in #utility0Rosaey#0000

[shut marsh]

Are those even real?(idk)

Oh, it's seems it's only a meme

[pine finch]

Sorry to say but you didn’t win anything

[coral tusk]

for example if you used stolen payment data to purchase game currency which was later debited from you

[burnt furnace]

trying to get back into my old account but its stuck on the "changing password...." screen, how long does it normally take?

[coral tusk]

https://atelier801.com/account#tab_mdp

[burnt furnace]

nevermind, i got it xd

[old pumice]

hey guys I have a account from ~2014, I remember my nickname but not the e-mail, any help?

[maiden anvil]

please send a contact form https://atelier801.com/contact and ask for an email change

[old pumice]

I did in th past, but they're asking me for bunch a stuff I don't really remember to verify

[maiden anvil]

unfortunately that's the only way

[pulsar quest]

I sent this form like 5 or 6 times and didn't get any answer

for a year

I even asked 2 mods from ru server so they can send it

and also didn't get an answer

what the hell do I need to do? I had an acc with 101 lvl and a lot of strawberries

[maiden anvil]

if you send a form and spend 2 weeks without hearing back, contact a staff member

[pulsar quest]

did it

waited another 2 weeks

no answer

:D

I did it again this time and now waiting ANOTHER 2 weeks to change my email

it's just ingoring of my account at this point ig

[maiden anvil]

contact a staff member again

[pulsar quest]

i did it a week ago, waiting for answer AGAIN

i lost any hope at this point

[ornate briar]

PM a mod - yellow names

[pulsar quest]

i did it a week ago, waiting for answer AGAIN

[maiden anvil]

you'll have to keep waiting

it can take up to two weeks, if it takes longer than that, that's when you reach out to a staff member

[pulsar quest]

no offense but are u even listening?

but ig it's just useless

[maiden anvil]

i am listening. answers aren't automatic, and the contact form admins handle a lot of forms. until those two weeks have passed, all you can do is wait

[ornate briar]

Wait 2 weeks

[rigid portal]

i think i did all of this and it still doesnt work

i still cant gift shop items

[maiden anvil]

the current requirements aren't public so that message is more of a guideline

keep playing and you'll unlock it eventually

[rigid portal]

;-;

but i want to gift item that is ending in 3hrs

i was playing for the past 5 hrs for it to still not work ;-;

[woeful prairie]

And why is this private?

It doesn't make sense

[ember berry]

Unfortunately you cannot predict when it's the right time
I had some other accounts and got even 3k cheese gathered on them still without an option to gift
I didn't buy the fur cause I thought it would be just a lie
And about that, some accounts had a working gift option after having just 500 cheese gathered
I think it also depends on the email, like, what amount of accounts you have connected with one email

So yeah, it's quite a common thing to struggle and feel frustration because of that
I hope that one day the requirements will be clearly stated again

[wooden stream]

Dear everyone!

I’d like to ask for help because I was banned for no reason yesterday. I already contacted Atelier801 and our local moderator (we only have one), but I haven’t received any answer in the last 24 hours.
Could someone help me investigate my case?

What I know is that I was banned by Inconnu, with the alleged reason being hacking. However, I have never hacked in Transformice. Everybody who knows me or has played with me can confirm this.
I usually play in international vanilla games, but I also like to play other maps when my daily quest requires it. ^^

Can somebody help?

[pulsar apex]

Isn't Inconnu unknown in french?

[maiden anvil]

you can contact a moderator from a different community

[wooden stream]

How can I find them?

[maiden anvil]

yellow names >

[twin galleon]

is there a way to get sprites from the game? like how the game's wiki has high quality images of emotes, accessories and stuff
im trying to get the UI sprites so i can make custom themes and other cool things!!

[onyx shadow]

Does anyone know if there's a specific time/hour that fashion squad outfits are updated for the week?

[maiden anvil]

tuesdays <t:1768917650:t>

the dates are always included in the pinned post in #fashion

[rancid relic]

While waiting in the village, my account remained open and I received a 15-day ban, and I never turn off my computer.

can anyone help?

[stone barn]

does anyone have any idea whats this font called?

[worldly linden]

Soopafresh

[stone barn]

thank you ^^

[fathom pawn]

can anyone help me recover my account

[coral tusk]

hi

[fathom pawn]

hello

[celest fossil]

@round idol Can you help me?

[round idol]

What is it about?

[celest fossil]

Something happened, can I send you a private message?

is ab sum problems

we need to talk

if ure not busy

[simple pecan]

Guys where its the best mode to play transformice? adobe or steam?

[ornate briar]

Steam is easiest if you already have a steam account and have steam installed

[civic river]

Sup, could any mod help me to recover an old account ? I had it at the adobe website era, I cant remember the email it was logged in and I have no clue on what password I did use in 2019, if anyone can support me on it I would be glad.

[maiden anvil]

send a contact form https://atelier801.com/contact

[civic river]

thx

[civic river]

@maiden anvil now that I sent with all the details that I remember I just need to wait for a return at my personal email ?

[maiden anvil]

yep

if you don't hear back after two weeks, contact a staff member

[craggy sonnet]

hola buenas noches este como le podria hacer para recuperar una cuenta? se llama hermosa156#0000 ah quien le tengo que hablarle algun moderador que me ayude porfavor

[copper crystal]

Buenas noches quiero recuperar mi cuenta por favor

[maiden anvil]

send a contact form https://atelier801.com/contact in english

[maiden anvil]

see my message above

[pine finch]

Anyone know why my payment isn’t working??
It says the payment processor has reported an authorisation failure

[rancid relic]

While waiting in the village, my account remained open and I received a 15-day ban, and I never turn off my computer.
can anyone help?

[maiden anvil]

please contact a moderator

[patent kettle]

How do I sell event items?

[maiden anvil]

you trade them with other players

[patent kettle]

Ahh okay

... How... Do I do that

[maiden anvil]

click their name, there's a trade option

[patent kettle]

Thanks!

[sharp osprey]

hola buenas tardes una consulta

ya es con la 5ta cuenta que me estoy creando, el problema es que me sale contraseña incorrecta cuando intento ingresar al juego

Alguiem me ayudaa

help

[proud epoch]

revisa si escribiste el usuario bien

[green magnet]

hi does the red tickets stay if the event is over?

[river anchor]

yes

[green magnet]

thanksss

[craggy sonnet]

saquenme una duda si hago el formulario como se que me responderan? como se que tendre respuestas? habra alguien que vera mi caso? y que no lo deje pasar?

[maiden anvil]

they'll send a reply to the email address you used in the form. if two weeks go by and you don't hear back from them, contact a staff member

[golden sandal]

How can i verify my account here?

[ornate briar]

https://staff.atelier801.com/discord

[golden sandal]

tyty

[craggy sonnet]

oh bueno gracias si no tengo respuestas volvere a preguntar

[onyx shadow]

Does anyone happen to know the map code for the one where there's slanted portal terrain on the left and right sides as well as on the ceiling? Saw it earlier and I want to try it in my tribehouse. Thank you

[deft portal]

Could any moderator help me in private?

[balmy echo]

easier to directly private message them for help

[maiden anvil]

they did. a mod is handling it

[balmy echo]

[maiden anvil]

in the future, leave these nudges to us please

[balmy echo]

sure thing

[rancid relic]

The in-game staff aren't responding at all 🙂

[tidal sun]

Algum adm on ou moderador

[alpine reef]

It might be late now or outside of working hours

[craggy sonnet]

holis me podrian pasar el formulario para hacerlo el que me mandaron sale con error :l

[maiden anvil]

https://atelier801.com/contact

[gaunt thorn]

what are these for?

[restive aspen]

hello, is there a place or a channel where i can send the print to report something someone said:?

[maiden anvil]

no, use the /report command in-game

[patent kettle]

Currencies, you can sell them for cheese in the village

[lofty grotto]

the site atelier is out of the air?

[slim merlin]

i have the japan expo headband but not the mouth fan is it normal?

[frigid fable]

Guys can i have my nickname with #0000?

I have a account since 2012, and i want to change my nickname, but i don't like the random numbers...

[alpine reef]

unfortunately no

[slim merlin]

do yuou know ?

[alpine reef]

Wdym?

[slim merlin]

this

[alpine reef]

Nope

[hollow shore]

@magic skiff hi, I am extremely sorry for pinging you, but Ive been trying to contact you few weeks ago but I cant send anything to you from any reason. ma you please pm me?

[slim merlin]

@steep gyro do you know

[ornate briar]

wdym normal?

[slim merlin]

i only have the headband am i supposed to have the mouth thing?

[ornate briar]

@maiden anvil might know

[maiden anvil]

can you verify your account and send a screenshot of your headband, please?

[slim merlin]

in private?

[maiden anvil]

no, you can post it here

but you need to verify first

[slim merlin]

where do i verify

[maiden anvil]

https://staff.atelier801.com/discord

[slim merlin]

done

[maiden anvil]

is it not available in the shop for you?

[slim merlin]

no i dont see it

u talking about this?

in the mouth

[dark aspen]

The headband was originally given back in 2012 and then the fan was added in 2013. You may only have the headband.

[slim merlin]

so it was another code for it?

[dark aspen]

If I remember correctly, I had two codes when I got mine. But that was over 10 years ago.

[slim merlin]

but people in my game were telling me it was supposed to be in the shop or something

[ornate briar]

could be a bug

[frigid fable]

guys how can i open a ticket for talk with a moderator?

[stone barn]

you can just dm one, anyone yellow >

[patent kettle]

Can someone tell me please how to make cheese quickly in less than 2 days? There's this jacket I really want in game but it costs 750, and I only got 200.

[green magnet]

is there some channel that i can see the upcoming events?

[spice crater]

hello, how can i get some help? i am trying to change the password on my account, but i am not getting the e-mail, even tho i have access to it.

[ornate briar]

Which mod is available to speak to?

[spice crater]

where can i get some help for this? who can i speak to? idk if there's a ticket option or sum similar

[maiden anvil]

if you can't do it normally you could try sending a contact form https://atelier801.com/contact

can you log into your account at all?

[wheat cypress]

hii i have a problem, I don't know why but I'm trying to log into my account and it won't let me

or delete old accounts?

[analog patio]

this i can answer because i know 😄
My account was made 2014 and i only logged back on a few months ago - i dont think anyone has been using my account in that time so i dont think old users get deleted

[wheat cypress]

I've also had the account since 2014:))

[blissful beacon]

can any en mod get on??

[mystic mountain]

i need to get in contact with an EN moderator, or honestly someone above.. but most of them have closed dms. what do i do?

[maiden anvil]

some of them have open dms, could you check your dm settings just in case?

[craggy sonnet]

holis pasa que hice el formulario y me salio que los datos no coiciden porque recuerdo lo de mi cuenta pero aun asi nose en que me equivoque.. alguien me ayduaria?porfavor

[lunar fractal]

hello, i want to switch the E and C buttons, because when emojis were implemented, they replaced the confetti button E, and confetti was moved to C. is there any way i can switch them back, i dont see an option in the settings

[maiden anvil]

emi!! there's an option to reverse them

i think it includes that word but i cant log in to check

[ornate briar]

Hello which en mod is available to speak to?

[lunar fractal]

ive been told before that theres an option at the very bottom of the settings menu, but i just dont have that option 🥲

[true trout]

scroll down

[pine finch]

Hey could I get unverified so 8 can change my name?

[maiden anvil]

done

[pine finch]

And now I forgot how to verify

[maiden anvil]

https://staff.atelier801.com/discord

[pine finch]

Got it, thank you Cate c:

[granite sphinx]

any mods here ? @coral tusk doesnt reply

so i need someone else

[coral tusk]

did you ask a question so that i would answer?

[granite sphinx]

you dont ask a question, you first greet then ask a question, those are the basics for a conversation

you didnt reply the greeting

[coral tusk]

sometimes i allow it if i was warned by a ping in chat i have a large number of friend chat requests and i simply do not see your message

if you are currently in the game, contact me there.

[vivid mountain]

why mods not respond in game

they log of then log on to avoid ban so i hope mods or someone take care of him

why my msgs det deleted?

You were warned in Transformice ! for Please don't use this server for in-game reports. Use the /report command in-game.

rlly i was helping my childhood game to be nice and clean again that what i get

[granite sphinx]

need EN Mod

[vivid mountain]

there was none online when it happen

they log off

[granite sphinx]

wjhat u mean

[vivid mountain]

but that weried i write prob in help section and get warrned ill stop playing tfm again i dont give f any more if they dont pay attention to there game

[vivid mountain]

the 2 ppl who was doing bad thing not online

[granite sphinx]

whos the 2 ppl

[vivid mountain]

i write there name with number tag but someone dlete them and warn me

idc anymore im out of this server and ill delete the game

it was nice old days but the game has dead

[ornate briar]

Which en mod is available to talk to?

[ornate briar]

Hello

[stone barn]

have you tried dming any

[hidden flint]

just out of curiosity, what do these numbers mean?

[maiden anvil]

the amount of cheese collected by people wearing either fur

[tall kestrel]

Are there any new costumes yet?

[deft basalt]

At how much cheese/hours can I gift items from alt account ? I already have 24+ hours and still cant gift

[maiden anvil]

the current requirements aren't public but [this](#help message) message mentions general guidelines you'll have to meet

[daring nexus]

I have an account created around 2012/2013 that was registered with a specific email address. When I try to send gifts or change the password, the system asks me to confirm a code that is sent to that email.

I still remember the email address used on the account, however I no longer have access to it. The password and phone number linked to that email were added a long time ago, and I can’t remember them anymore, so I’m unable to recover access.

Is there any way to update or change the email address associated with my account without having access to the old email? I’m willing to provide any additional information needed to prove ownership of the account.

Thank you for your time and support.

[broken vapor]

@maiden anvil srr ping can you help me?

The account was permanently banned even though it belonged to me.

I didn't do anything, but I got a permanent ban in the game.

[worldly linden]

@daring nexus @broken vapor you can send a contact form at https://atelier801.com/contact

[broken vapor]

I can't access that site.

It's not opening.

@worldly linden

[worldly linden]

it might be down temporarily, best to try a bit later

[broken vapor]

I think the site crashed for me.

I got a permanent ban for no reason.

And this makes me angry. I didn't do anything.

[worldly linden]

once the site is back up, you can use the form to recover your account

[broken vapor]

I can't log into the game, sir, and I can't log into another account either because I'm banned.

[daring nexus]

I already did 1 or 2 months ago but no answer... gonna do it again but if u could at least tell them to respond it i aprecciate!

[broken vapor]

I haven't played this game in a long time. Frankly, encountering this scenario when I started playing my childhood game again has really angered me.

[worldly linden]

the ban reason you mentioned in #chat is a security ban, helping to keep the original owner of the account safe. if that is you, then you can prove ownership of the account using the contact form (when it's back on) to get the ban removed

[broken vapor]

You have been banned from the game for 2562047296508 hours due to a compromising account. If you are the real owner of the account, please contact admins through atelier801.com/contact.

[worldly linden]

can you please send me a DM about this?

[broken vapor]

I don't have much time. Is there a moderator friend who's active and can help?

[balmy echo]

Just wondering, can a player be room banned if they are purposely disrupting gameplay?

[harsh bear]

Yes

[balmy echo]

Would that include speed running in a mode to spite people?