help

[heady flare]

Some people would ask their friends to bring an alt to their farm room and AFK there for stats to count

[indigo peak]

ok that was my guess

[opaque swift]

Hi, there's a hacker in my room

what do i do?

[maiden anvil]

use the /report command in-game

[clear kayak]

I think if u do /verfiy again maybe it’d change ur user?

[maiden anvil]

verification is being done manually by staff members

[clear kayak]

Ohhh my bad

[pseudo quarry]

Oh!

[maiden anvil]

a flash squad member might be able to clarify it better, but i think it should be fine

[pseudo quarry]

Ohh ok

[knotty gust]

Hi I need help of a mod pls concatc me

contact

pls

Please some competent mod

[sick turtle]

hello, I have a problem with verification - bot doesnt send any message, and I have DMs turned on from others.

[knotty gust]

I've been banned for 2 days for 24 hours, the mods don't want to help me, Kathyifurni completely ignored me, disassociating herself from my situation with the suggestion that I continue waiting for them to unban me after having already spent more than 2 days in a 24 hour ban, please, any real mod?

pls

[arctic mantle]

Do i really have to have 48 hours to gift 😖

[maiden anvil]

please contact a staff member and ask them to manually verify you

[sick turtle]

which rank should they have?

[maiden anvil]

moderator/sentinel/mapcrew

[upper flame]

helo helo helo

Mod ?

[maiden anvil]

yellow names >

[arctic mantle]

What are the requirements for gifting

[maiden anvil]

the current requirements aren't public but [this message](#help message) mentions some general goals to meet

then you just have to keep playing until you unlock it

[arctic mantle]

Oki

[knotty gust]

who is matza I need talk about corrupt mod yuki#0010

[maiden anvil]

https://atelier801.com/new-dialog?ad=Matza%230001 you can send her a private message here. Please stop trying to create drama publicly.

[knotty gust]

oh pls send me discord contact

[maiden anvil]

You can contact her via the forums.

[knotty gust]

oh no other way? how u handle ur corrupt mods? really no more ways¿

feels like u dont want help

well I can wait 1 month to answer in atelier thanks ❤️

[maiden anvil]

I'm telling you how to proceed, but I can't force you to follow advice and instructions. Just please drop the subject here. Thank you

[knotty gust]

oh I can drop here¿

[maiden anvil]

No.

[knotty gust]

okay

[maiden anvil]

This is the third time I've asked you to please stop bringing the subject up in this server. You can send Matza a forum message if you want.

[knotty gust]

okay thanks so much really ur best ❤️ thanks thanks

sry for create drama in ur home

I just want explains about my situation sry for bother u I think here was help chat

[dense jetty]

Hello for ./room **#cannonjump the leaderboard has previews hackers that obviously cheated. Like for example in Aeonian mode, you can only use 3 spirits but someone on the leaderboard name Badmice9 used 1431636 spirits on his turn.

and survived 0 seconds, I did the math if he were to actually do that he wouldve been using spirts for 3 months straight,

Is it posssible for an admin to look through the leaderboard and clear the names of hackers, but keep the legits ones. Thank you.

[noble temple]

hi, i left and rejoind to try to fix the verification

it didnt work, can a mod help me verify?

[agile wyvern]

You can contact me via forum DM's. https://atelier801.com/new-dialog?ad=Damdydam_dyl%230010

[noble temple]

Ty , i will do that when i get on pc

[dense jetty]

having the same issue, I DM'ed you.

[agile wyvern]

@dry geode
Successfully verified.

[dry geode]

thank you!

[noble temple]

i dm'd you on atelier

[dense jetty]

dm'ed u back

[vestal locust]

Is there a moderator who can help me?

🙂

[sly prism]

Hello, since yesterday my game won't open becouse it says "Tentative de connexion au serveur (14801)…" i have good internet connection and i tried reinstalling my game but it says the same, when i waiting for like 5-10 minutes it says "Unable to connect to the game, please retry later." can someone help me?

[maiden anvil]

hi!! try these steps #help message

[thin trout]

@agile wyvern Hello!! I dmed you in the forum sbout the verification

[still prawn]

hi, I need help

[maiden anvil]

what do you need help with?

[still prawn]

So, I made a claim a month ago asking to update my email on my account. But never had any response from atelier. A friend told me that if I ask here at discord you guys can help me with that

I send another claim but im talking about the old peticion I made

[maiden anvil]

please reach out to a staff member! yellow, green, and blue names >

[still prawn]

where I can find them here ?

[maiden anvil]

in the list of members >

[still prawn]

do I need to add them as a friend

?

before send them a message?

[maiden anvil]

no, some of them have discord dms open

make sure yours are open as well (right click the server icon > privacy settings)

[still prawn]

okay, thank you

appreciated you, or gracias

[maiden anvil]

de nada 💋

[still prawn]

jaja

tampoco me responden, pero bueno

toca esperar

[amber crater]

how can I report someone on tfm to a mod/admin here or can i? I already reported in game but they keep being pretty vile in chat

[dense jetty]

any sulotion to this?

[amber crater]

nvm they got banned

[maiden anvil]

please don't use this server for in-game reports

[amber crater]

are ingame reports still seen even if there aren't any mods online when using /mod command?

[maiden anvil]

someone can check it out when they're online

[amber crater]

oke, ppl keep making alts and filling chat with slurs and nazi stuff 💔

[narrow hull]

So uh, is there any way I can look at the accounts connected to my email? I've been trying for so long to recover my old account, but every single variation of the username I thought I had is "not an existing user". I've looked online for help, but nothing seemed to work. I can't even log in the atelier website either.

I didn't know where or who to ask, and discord was kinda my last resort... So please help me out if there's any way possible 🥹 I REALLY don't want to start all over again, it's gonna take months and months and months to be able to customize my mouse again and get back to my shaman level

[fallow fern]

been trying to set a profile picture thru the atelier website and it won't work and im confused 💔 does this feature not work anymore? i played back in 2017

[copper stratus]

who can i contact to get my ban unblocked?

[maiden anvil]

use the /avatar command in-game (steam if you're on windows)

[fallow fern]

Thank you !

[maiden anvil]

create a new account using the same email. when you try to log into the game, use the email in the username field and enter the password to the recently created account. a pop up window with the accounts associated with that email should appear; that way you can find out the username

[narrow hull]

I'll try that, thank you (IT WORKED I AM ECSTATIC)

[maiden anvil]

you can reach out to a moderator to appeal your ban. yellow names >

[copper stratus]

ty

[shy marsh]

You can message me if you still need help.

[remote phoenix]

Hello, i need help!

[maiden anvil]

what do you need help with?

[remote phoenix]

Hi! My Transformice account RikoOoo#7007 was stolen about a year ago. Someone tricked me into giving them my details. Can you please help me recover it?

[maiden anvil]

please send a contact form https://atelier801.com/contact in english

[vague prairie]

hiii i play on Mac and for ages ive not been able to open tfm via steam, ive reinstalled several times but the window just would not open😭

[remote phoenix]

Hey Cate, I sent the form about a week ago but haven’t heard back yet. Just wanted to check if there’s any update

[magic gale]

Is there a way to preview shaman customizations before buying the item?? 💀

[maiden anvil]

hi! please wait two weeks. if you still don't get an answer, reach out to a staff member

[maiden anvil]

yes, you can use fewfre's dressroom — https://projects.fewfre.com/a801/tools/toolsapp/ (download it)

[maiden anvil]

try [this](#help message) or [this](#help message)

[frosty path]

Aren't those supposed to be baloon and cannonball ?

why are they both cannonballs ?

/report

[maiden anvil]

it was flagged when the items were released

[frosty path]

👌

[steep siren]

hii i wanna make report for this person for having inappropriate pic as their pfp (is it alright to include their user?)

[maiden anvil]

please contact a staff member and ask them to manually verify you

[maiden anvil]

in-game or in the server?

[steep siren]

in game

[maiden anvil]

use the /report command

[steep siren]

what should i put it as?

[maiden anvil]

other > inappropriate avatar

[maiden anvil]

Dyl usually helps people, you can dm them in the forums

[strange steppe]

A dónde puedo enviar un correo para recuperar mi cuenta?

[shy marsh]

hello i was playing and there was some people because of them game lagged and we got disconnected like 3 4 times now i have ''Unable to connect to the game, please retry later'' error my friend can connect but i cant

[mighty drift]

How do I change my shaman color again?

[clear oak]

why can’t i see certain sham items in the shop and sometimes on maps when other shams use them they are invisible???

[narrow hull]

Hey, um... Who should I reach out for to verify my account... I wanna look at and share art 🥹

[clear kayak]

Hey cate! When reporting a user on discord i spotted in here do i contact discordator or “moderor”

[maiden anvil]

any staff member

[maiden anvil]

discorderator. you can dm me

[shut osprey]

On contacte où les modo pour faire la vérification ? ;-;

[maiden anvil]

@shut osprey Dyl usually helps people, you can dm them in the forums through this link

[clear kayak]

Can i add u?

Ur dms are off xD

[maiden anvil]

they're open, check yours

[clear kayak]

Oh mine are open :3

Lemmie recheck

[clear kayak]

Oki lookin at transformice now

[boreal bone]

Hi, how do i remove someone from my friend list?

[maiden anvil]

click their name, there should be an option for that

[wintry compass]

second option

[maiden anvil]

i had already replied

[boreal bone]

i cant send a screenshot but i dont see it 🙁

like how can you see your friend list on the game

i only see it when i go in forum

[maiden anvil]

click the heart symbol at the bottom

[boreal bone]

ahhh

thank you!

[wheat idol]

hola

alguien podria ayudarme a recuperar mi cuenta?

[safe brook]

hola, podrian quisiera recuperar la contraseña de mi correo, si puedo ingresar al juego, pero deseo cambiar mi nombre y eso pide correo en el foro

[maiden anvil]

please send a contact form https://atelier801.com/contact in english and ask for an email change

[safe brook]

solo quiero cambiar mi nickname, pero perdi mi correo, es antiguo

[safe brook]

I just want to change my nickname, but I lost my email — it’s an old one.

I’ve already sent the request anyway.

[maiden anvil]

yes, but you'll have to request an email change for that

[amber crater]

is it allowed to host paid raffles? like, people might pay x amount of cheese coins for tickets?

edit: to clarify, raffles for furs/other shop items. i do see in the rules that you arent advised to trade inventory items for shop items but im still curious if raffles would be allowed

[uneven pine]

como envio conttact?

[muted plaza]

How do I get contact information for the coal moderator?

[shy marsh]

Hey, I can't verify my account to see all the channels. Everytime I try, it does not work. Can someone help me ?

[agile wyvern]

You can contact me via forum DM's. We currently provide manual verification. https://atelier801.com/new-dialog?ad=Damdydam_dyl%230010

[shy marsh]

Thank you so much !!

It worked, thanks a lot !!

[pseudo quarry]

How could we ask question to developers?

[lofty sigil]

Hi where can I report a bug

[maiden anvil]

if you verify your account (send a staff member a message asking for manual verification) you'll gain access to the bug reporting channel

[amber crater]

@maiden anvil sorry for the ping but is this a question that you could answer? I would really like to know if this is ok

[maiden anvil]

i'm gonna go with no because it's essentially giving inventory items in exchange for a shop item but you could always ask a mod

[amber crater]

ok, ty!

[north agate]

There's a farm killer in a room, any solution to help? changing or remaking room doesn't work

[trim grail]

hello! i'm having a small issue. i can't see certain items in the limited sales tab in the shop, and i'm not sure how to fix it? i tried restarting the game many, many times and opening the game from a different device too.

[maiden anvil]

it's a known issue with no fix for now, but they're pinned in #chat !

[trim grail]

thank you! :D

[amber crater]

can i advertise a tribe somewhere on the server or only on the forums?

[gritty bluff]

Any mod are here?

@agile wyvern

[agile wyvern]

Hey there, you can contact me via DM's, if you need any help!

[gritty bluff]

I send

[spring geyser]

will we be getting the ghost fur a few weeks before halloween

[woven sedge]

Hi, I'm French and been living in Belgium using my friend's laptop

Downloaded TFM on steam etc
I can only play on qwerty 🥹

but my keyboard is azerty, I have to switch between english keyboard and french keyboard everytime i wanna type/play

and i can't change the controls in the options

any advice ?

[maiden anvil]

./clavier

[woven sedge]

oh ty :x

[dense dagger]

what does this mean lol... I tried logging in/out of steam, quitting task manager etc., and it seemed to work but when I logged on, the rooms were very glitchy (no mice shown, zooming between rooms, etc.) so I relogged and it's just showing this thing again

[steel pine]

it means... hence the picture itself... Maintenance...

[signal loom]

Server is under maintenance c:

[dense dagger]

oh yeah just saw that

[steel pine]

i think every season has maintenance

[dense dagger]

idk how I was able to log on for like 10 seconds 💀 that was funny

[ivory raven]

Why is there no Halloween in the game today?

[plush night]

its 9th october

[ivory raven]

It's about time

[plush night]

doesnt make sense, halloween coming in 1-2 weeks sadly not earlier

[ivory raven]

Yes, but as always, there is no activity in the game, there is nothing to do there.

[plush night]

true, i hoped they would put a quick lua or smth

[ivory raven]

Yes

[loud surge]

Events are usually launched before the scheduled holiday, and online without events is noticeably less

[vagrant charm]

Transformice will come back when??

[echo nexus]

voltou mas não está funcionando nada

It's back but nothing is working

[vagrant charm]

Entendi mano eu (eu sou br)

[echo nexus]

kakakakakak

e eu traduzindo p ingles

agr tá funcionando já

[vagrant charm]

eu acho q a Atelie tá voltando aos poucos a Atualizar o Mice

[vagrant charm]

eu precisei Traduzir tbm sou horrivel em ingles

[echo nexus]

tbb

[vagrant charm]

será q a Atelier vai volta a dá visibilidade pro nosso amado mice

[maiden anvil]

hey guys please move to #br

[low snow]

I needed help buying something off the shop. The sham items are invisible for me and I cna't differentiate the one I want.

[tight mirage]

how can i contact support?

[clever dagger]

Hello, in chat is send in multimedia pictures with sales and with new sham coll

[maiden anvil]

the current sales are pinned in #chat

[clever dagger]

If sales then cate pinned it

[low snow]

Yeah but there are 2 cannonballs atm and I can't tell the difference

in-game I can't tell which im buying

[maiden anvil]

one of them is a balloon

use the /infoshop command, close and reopen the shop

[maiden anvil]

a code should appear on the corner of every item

[low snow]

im so confused they're under cannonball hahahaha

Ok thank you /infoshop helps a lot

[maiden anvil]

give me a sec and i'll tell you which is which lmao

[low snow]

Ok thank you

Please tell me with the boxes too

I bought 2 already but im not sure if I bought the right one

[maiden anvil]

17,51 is the cannon
17,57 is the balloon

[low snow]

Ok thank you

[maiden anvil]

1,85 is the small one
2,86 is the big one

[low snow]

Ok perfect I bought the right one

[torn karma]

i need a help

pls

[low snow]

I can't equip the balloon though while it's under cannons

[dapper lodge]

it was meant to be a balloon but it acts as a cannon, it's been like that since it was released and has been flagged

[torpid pecan]

random lootbox i suppose ?

[maiden anvil]

they're pinned in #chat

[opaque storm]

MINHA CONTA EU RECUPERO A CONTA E ALTERO A SENHA, FICA SO ESCRITO ALTERANDO SENHA E NAO ALTERA REALMENTE, ALGUM MOD PODE ME AJUDAR

[maiden anvil]

boa noite. você pode alterar pelo fórum https://atelier801.com/account se conseguir logar na conta. se não conseguir, https://atelier801.com/forgotten-password

[west gate]

hello, can help me verify account

[vagrant charm]

Boa Noite eu Gostaria de Alterar meu Nome mas não Tenho Morango tem outra Forma de Trocar é Urgente

[craggy owl]

Please use the link provided here to verify yourself #rules-and-roles message

[west gate]

not work(

[agile wyvern]

Hello, you can contact me via forum DM's. We currently provide manual verification. https://atelier801.com/new-dialog?ad=Damdydam_dyl%230010

[timid geyser]

hiii,bug fraisses? or how can i recover the fraisses i bought?

[deep barn]

Happens mee too, u will get ur money back in a moment🤧

[timid geyser]

there is a link for something like this but idk which is:)

[remote phoenix]

I sent you a message @agile wyvern

[maiden anvil]

you usually can't but if there was an issue w payment you can send a contact form

[timid geyser]

I sent,thanku

[vagrant charm]

Bom dia eu Gostaria de Alterar meu Nome mas não Tenho Morango tem outra Forma de Trocar é Urgente

[maiden anvil]

não

[strange steppe]

No puedo encontrar mi cuenta de Transformice 🙁

[maiden anvil]

do you know the username?

[strange steppe]

Sheltsu

Anteriormente mi nick era superYeison

[maiden anvil]

give me a sec

[strange steppe]

Ya trate de contactarme por el formulario de contact pero me dicen que no encuentran una cuenta con esas especificaciones

[maiden anvil]

Sheltsu#6578

you're probably missing the tag

[strange steppe]

Ok, volveré a enviar el correo con esa información

Muchas gracias

Si quisiera volver a entrar debo entrar con cuál nick?

[maiden anvil]

you can use this one if you include the tag

if your previous username had the #0000 tag (created before march 2018), you can also use it to log in

[strange steppe]

Thx ❤️

[blazing sun]

can a mod help me please

how come i lost all my items from before 🙁

[steep siren]

Hi im just wondering why i keep getting incorrect version when im using steam

[solar pumice]

someone wanted to buy my account because of my user, now im lowkey scared they're gonna try to hack it

[wintry compass]

don't share your password, nothing will happen to you!

[solar pumice]

okay thank you ^^

[bright lava]

I can't log into the game since morning, the game won't load in use by Steam

[brazen rain]

i'm stuck on this screen can someone help me?

[maiden anvil]

https://atelier801.com/account

[ivory raven]

Can anyone help me with verification? The link doesn't work.

I need to set a nickname like in the game?

[shy marsh]

Hi guys How I Can remove the circle on the mouse when i créate new acc or join on souris?

[river anchor]

/nosouris

[shy marsh]

Ty

[maiden anvil]

please contact a staff member and ask them to manually verify you

[ivory raven]

u a staff member?

[maiden anvil]

nope

they're the yellow, green, and blue names on the list of members >

[worldly linden]

feel free to send me a forum message: https://atelier801.com/new-dialog?ad=Vividia%230010

[ivory raven]

None of the links work, and no one responds to my messages. This isn't the first time this has happened. I contacted QTAngel, and they're the only administrator who responded. I hope she will help me.

[maiden anvil]

Vivi sent you a link to send her a private message; you had to message her with your discord username so she could manually verify you. the verification tool isn't working, which is why we redirect people to manual verification options instead

[ivory raven]

Thank you, I wrote.

[worldly linden]

got it, thank you! now you are verified

[ivory raven]

Thanks to everyone who helped me

[safe coyote]

Hi, haven't played in a while, is there any way to get my account back?

[shy marsh]

Hi! What’s the issue with your account? Did you forget the password/email? Or were you permanently banned?

[safe coyote]

I forgot the PW/E-mail, but I think I might have access to the e-mail... I just don't know which e-mail i've used :x

I wasn't banned

[shy marsh]

You can go to atelier801.com/contact and fill out a contact form there.

[supple shale]

Is any polish mod active?

[pale herald]

help

vanilla3 poland

[iron sleet]

please report them via the /report command in-game or to a moderator directly, not forwarding those messages here

[pale herald]

sr

[rustic pier]

hello everyone. can someone help me with my game? whenever i start transformice, the game gets stuck at 0% on the loading screen

[shy marsh]

restart your computer

[rustic pier]

i have already restarted the computer and uninstalled and reinstalled the game

[shy marsh]

oh :c

are you on steam?

maybe download it from another place

[rustic pier]

😮 ill try. thanks for the tip

[warped dirge]

i am also having my transformice Steam version get stuck at 0% for the past few days. i have to use a vpn to play and i dont know if thts against the rules or not so im like scared. cant go on transformice.com or atelier801.com either without vpn. worried im ip banned or something but i didnt do anything to make tht happen

but seeing many ppl say they have the same problem so im confused

[fathom agate]

Can someone help me, my account just disappeared T-T, like I can't legit log in. I tried using my email (which have multiple other account cuz I kinda forgot my nickname sometime ago) and the option for my main account is just not there. I can't login, it keeps saying invalid in the password (i know its right cuz I even had it on a notebook). I can't login to my atelier either 😔

[maiden anvil]

what's the username?

[fathom agate]

its Katie#4349

[maiden anvil]

could you try resetting the password? the account still exists

https://atelier801.com/forgotten-password it you can't log in to the forums

[foggy trail]

Hi just wondering how long an account recovery usually takes? I filled out the form ;p

[maiden anvil]

it can take up to 2 weeks to get a response. if you don't get an answer after then, contact a staff member

[foggy trail]

thank you for your reply tho ; )

[vagrant charm]

Heyyy, Desejo verificar Minha conta.... Rabito39300#5462

[maiden anvil]

por favor entre em contato com um membro da staff

[polar cradle]

Hi, I'm having trouble verifying. Does anyone know how to do it?

[maiden anvil]

please contact a staff member and ask them to manually verify you

[polar cradle]

and who should I write to then?

[maiden anvil]

Vivi is lovely and is usually available to help

[warped dirge]

Any ideas on this?

[shy marsh]

ive always had that problem with steam

thats why i never use it

[warped dirge]

Interesting, I've never had that problem until now. And I've been playing off and on since 2011 (I know steam version wasn't around tht long but I've been playing steam version since it came out)

It was just fine 3 days ago too

[summer knot]

why is tfm not loading and when it does my ping is 700-500 despite my internet working fine

[maiden anvil]

hi! try these options #help message. using a vpn just to connect to the game is not against the rules

[maiden anvil]

try these as well #help message

[summer knot]

i changed game location it loaded but the ping issue still here
i know restarting didnt help but i might try the other options later thank u

[warped dirge]

Will try these options and come back later with my results. Thanks.

[vague knot]

Hi how do you put a picture in your profile pn tfm?

[maiden anvil]

use the /avatar command in-game (on steam if you're using windows)

[worn edge]

can any mod help me

please

[ornate briar]

Is there a mod to help me

[spare urchin]

¿Hay algún mod on? Tengo una duda

[clear oak]

is it possible to change my in-game name?

[maiden anvil]

https://atelier801.com/account but you'll have to pay 1500 fraises if your tag isn't #0000

[clear oak]

i changed it. now i have random numbers after the #

[maiden anvil]

unfortunately you'll have to pay

[clear oak]

it was free for me

but next time i want to change, it says it will cost me

how can i get #0000 as my numbers?

[maiden anvil]

you can't, those were accounts created made before the introduction of the tag system (march 2018)

[remote phoenix]

Hello. I submitted a contact form to the game's support to change the email of my account, but my request was denied, and I was told that the information does not match their records. Perhaps I have forgotten some details, as I had quit the game for several years, but now that I have returned, I am no longer able to change the email. I am the account owner and would like to update my email.

[maiden anvil]

you can only do it via contact form if you no longer have access to the email associated with your account

[magic prism]

Wait I thought the tag system was made in 2020 not 2018

[maiden anvil]

it was not

[magic prism]

Geebers my account was a month away from not being a #0000 account

I made mine back in February of 2018

[magic prism]

That’s really interesting

[lucid valley]

guys how to get my old account back if i dont remember the name

[supple shale]

Email i guess

[lucid valley]

how?

[supple shale]

I can't send a screenshot. Dm me

[lucid valley]

aůr

aůr

alr

[upbeat oyster]

Hello! I'm unsure if TFM staff are able to help with this, but is the Steam Achievement bug going to be fixed? I see that other people are having this issue too so assuming it's not just me. The criteria is met in my statistics and I must have completed it 100 times over by now too but I still only have 7/14 achievements. It would just be nice to finally have it 100% on Steam ;w;

[maiden anvil]

they've been glitched for years atp 😭

[cobalt otter]

I bought 5 dollars of strawberries, and I closed the confirmation screen, how can I proceed?

[maiden anvil]

has the money been removed from your bank account?

[cobalt otter]

yes

I've confirmation from paypal

[maiden anvil]

you can try sending a contact form https://atelier801.com/contact in english. there's an option for payment issues

i can't guarantee it'll solve the issue but it's worth a shot. make sure to include the transaction ID

[cobalt otter]

thank you

[round spear]

@shy dirge necesito ayuda

algun mod disponible ??

[errant quarry]

I need mod please it’s been another 2 weeks and no response on my email change

To ping alert for them to view their emails I responded to them with the info they wanted and there has been no update since

[silver sparrow]

that's what I am saying you guys are messed up

I am trying to reach out the mods

neither one of them has not respond me yet

there is 13 of them online

but all useless

I've been playing this game for 15 years

you guys are losing your community over your bad management

all you do just making money over furs that's it

shame on you guys

[magic prism]

You have to get the achievements on a new account, that’s what I had to do with mine

[magic prism]

Can’t lie, I agree with this for some of the mods

Why volunteer if you’re not gonna do anything? it’s taking up a spot from someone who would like to help the community

[maiden anvil]

there aren't limited spots. someone being on the team isn't preventing someone else from being there as well

[magic prism]

There aren’t?? So are the applications opened forever like how the fashion squads are

Because I thought they’ve been closed for a long while lmao

[maiden anvil]

it depends on the team and the community but mod apps for EN are open indefinitely

[magic prism]

Ooh okay

I’m just hoping they get the help they need because I’ve seen so many instances from people not getting that help from mods just ignoring them

As I said, why volunteer if you’re not gonna help

[maiden anvil]

showing as online/available on discord doesn't necessarily mean people are available to help right now. there are different responsibilities attached to being a staff member

[silver sparrow]

well I texted them trough the game

there was 5 online

none of them responded

[maiden anvil]

whispers can easily get lost

[silver sparrow]

so how do we reach em out

[maiden anvil]

if it's about a report, you can use the /report command in-game

[silver sparrow]

the command is not working

do I need to put the persons name

[maiden anvil]

yes

the username and the tag

[silver sparrow]

okay thanks

I don't think they will take my report serious

will send it anyway

[maiden anvil]

if you're curious this is what a mod's whispers usually look like https://i.imgur.com/KFcMBUT.gif

so if your whisper gets lost, it's not personal

[clever dagger]

Oh god, i feel sorry for them its creepy

[steel pine]

@wise oasis

[wise oasis]

who can i speak to here about a player harassing in rooms?

[steel pine]

use ./report

Can i please get verified? ;-;

@maiden anvil Hello! May i please get the role Verified? if not yet, may I know what do i need to do to get verified?

[maiden anvil]

hi, please contact a staff member and ask them to manually verify you

[maiden anvil]

please use the /report command in-game

[steel pine]

ohh alrigfht, thanks!

uhh. how does it work?

[wise oasis]

ive done this for said player well over 2 years nothings been done sadly

[maiden anvil]

you can message them in the forums. Vivi usually helps people https://atelier801.com/new-dialog?ad=Vividia%230010

[steel pine]

uhh quick question. may i know which mod? do i contact? cuz... there's many people @maiden anvil

[maiden anvil]

click the link i sent above

[steel pine]

ohhhhh my bad. thank you!

[wise oasis]

update its okay.... ❤️ sorted i think by having a full on angry scream in a tfm at them

[errant quarry]

Literally bro

[tardy nova]

HELP ma friend put me on blackslist to check something, then she removed me from it and she still cant see my messages

[errant quarry]

LOL

[ornate briar]

💀

[zinc kernel]

test

oh dangit.

[hidden flint]

whenever im making an outfit and i click on wear in my owned accessories tab the page goes blank

is there a reason for this or is it a bug

[vivid holly]

hi @dry sail , i need to talk to you in private.

[vague knot]

What can i do with the coins that i still have?

[wintry compass]

Buy redcoins

[vague knot]

How?😅😅

[meager nacelle]

i know you from somewhere

[errant quarry]

O yh I even got u added on disc

Lmaooo went onto our private chats it’s ringing a bell a little

[olive turtle]

my game doesnt open the login screen after the loading screen, does anyone know how to fix this? https://prnt.sc/Qz9zfXhZWdNy

[distant minnow]

@iron sleet

[finite flame]

Hey guys, does atelier delete accounts after some time?

Wanted to play the game after years purely for nostalgia but when i tried recovering the password i got hit with invalid email

*worth noting that the last login was like a decade ago lol

[maiden anvil]

it doesn't. you can try recovering it via contact form if you know the username https://atelier801.com/contact

[finite flame]

I think i know the username, i have it in a mail from atelier. thanks!

[crisp breach]

Fui banido sem estar logado no jogo, alguém pode me ajudar?

[maiden anvil]

https://atelier801.com/topic?f=5&t=814024

[vague knot]

What is redcoins and how do i buy that

[wintry compass]

in the village room to the npcs!

[vague knot]

Okay ty i will try

[wintry compass]

redcoins are 100 normal coins changed to 1 red u can buy item shops that gives a badge in the profile too but they are expensives (50 redcoins) or titles from gamemodes like racing, vanilla or defilante, and a badge in vanilla!

[vague knot]

sounds nice tysm :)

[long orchid]

is anyone else's game refusing to load (not letting me get to the login screen) or is it just mine?

[opaque night]

same here

[nova quail]

heelp im trying to load an xml onto the map editor but it says its invalid?? whuhhh
im editing my validated map on miceditor & copied the xml from there...........

[shadow forge]

help

Is this fur based on anything In specific

the spots remind me of a deer but Idk

like It must be something? the wiki just says "night" which explains nothing

[dark aspen]

I think it was supposed to be a raccoon? Not 100% sure

[shy marsh]

There’s nothing raccoon-like about it tbh

[harsh bear]

the fur is called "night" on wiki lmao

[vapid gull]

@maiden anvil i wanna appeal a ban

[maiden anvil]

if it's a game ban, contact a game moderator

[vapid gull]

my ban was from you though

[maiden anvil]

i haven't been a game mod for 4 years. if it was correctly placed, it won't be removed regardless

[vapid gull]

so it's my word against yours

[maiden anvil]

again, if you'd like to appeal a game ban, you need to contact a game moderator

[nova quail]

it looks like a civet, cacomistle, or coati

[shy marsh]

If you’re appealing an in-game ban from when Cate was a mod, it’s too old to appeal at this point.
If it was a recent ban and you’re just mistaken on which moderator banned you, you can message me. But if it was that long ago, too much time has passed.

[shadow forge]

thank you bro

[shy marsh]

Real money giveaways are not allowed.

Too many risks are involved when it comes to real money. If you are wanting to give back to the community, you could always consider hosting a fashion show with a fur prize! Players always enjoy those.

Money giveaways won’t be allowed, sorry. It was even discussed with the admins, so the answer is final.

[ornate briar]

LOL

[shy marsh]

wait i need to appeal to the mod who banned me?

how would i know who that is

[shy marsh]

You can message any mod to get the appeal process started. If that mod can’t assist you with your specific case, we will direct you to the right mod/community.

[shy marsh]

👍

[shy marsh]

If you need any help, feel free to message me. My DMs are open.

[nova quail]

does nobody know? 😭

[solar tusk]

Hey! A question, recently i tried to see the profile of disconnected mices like before, but for some reason u cant see the profile of a mice offline now, what happend?? atelier remove the option for see profiles offline?

[shy marsh]

I think it’s a bug

[orchid tusk]

I need help from a moderator because I sent a contact to my account and got no response.

[shy marsh]

Hello! If it has been 2 weeks since you sent in your form, you can message me.

[hushed veldt]

Can you DM me the xml?

[orchid tusk]

It’s been two weeks — could you help me in private?

[fathom agate]

Sorry for the late message, but I've tried it said forbidden T-T

[maiden anvil]

could you try again? sometimes it likes throwing error messages

[fathom agate]

Okiee, thank you so much for responding!!

[fathom agate]

Does atelier sends out an email notif if the email has been changed? (if that is possible). It keeps saying invalid email or forbidden. . I'll keep trying tomorrow but it seems like the email was changed (although there was no notif on my end so idk really)

[sturdy depot]

Why can't I write something on #chatFr?

[maiden anvil]

you need to verify your account — https://staff.atelier801.com/discord

[acoustic mesa]

how do i appeal a ban? ive got banned for hacks but i barely even played tfm these days

[indigo zenith]

i need help, not sure if this is the right place to ask but my profile on atelier wont update, i dont have level 1, its level 37 right now and no matter what i cant upload my profile picture into this

i tried to verify and even through that it just didnt work

[maiden anvil]

use the /avatar command in-game

that level is your level in the forums. it's not your in-game level

[indigo zenith]

ohhh sorry

thank you !

[spice violet]

@civic grotto can i dm you

[civic grotto]

Yes

[spice violet]

@fast raft

i need help from someone competent

@midnight beacon

@vale pecan

[midnight beacon]

what's up

[spice violet]

can i DM you

[midnight beacon]

eeeeh, sure

[vale pecan]

Official competency list has been released

[harsh bear]

and my message was removed for what reason

it wasn't rule breaking imo

[rapid verge]

-resolved

[silk lava]

have you opened it while you were dead or had already joined the hole?

[rapid verge]

While dead

I'd joined in a new room

[silk lava]

probably it's a shop item then

[rapid verge]

Did not check that, give me a minute. I forgot about new items as rewards

[silk lava]

you only notice that you got a shop item when you're alive because it shows that animation

[rapid verge]

Emote! Thank you

That's why I couldn't find it

[silk lava]

yw!

[nova quail]

sure >.<

[worldly falcon]

is anyone else's quest tab just gone from existence?

[sturdy pewter]

hi is there a way to remove unwanted cosmetic items from my locker?

[harsh bear]

from the shop? no

[sturdy pewter]

damn alr

[dense jetty]

game wont load?

[mint ruin]

Game isnt loading for me either, is the server down for some?

[unique pewter]

I want to report a player, since the moderators do not respond on TFM, what do I do?

[ornate briar]

Is there a mod to help me?

[spring geyser]

Does anyone know the hexcodes for the new fur?

omg hi sweet!

[ornate briar]

Hi sniffles! 😃

[regal tinsel]

@signal loom hii can u help mee?

[simple zephyr]

@trail haven Hello Rio, can u help me ?

[signal loom]

Hello, you can send me a DM!

[maiden anvil]

I have them on my personal sheet and will be adding them to the forums thread in a little bit

edit: https://atelier801.com/topic?f=6&t=897285&p=6&d=1#m115

[shy marsh]

Hello a mod can helpme

@maiden anvil @signal loom @shy marsh

[signal loom]

Hello! you can send me a DM, no need to ping multiple people

[olive forge]

Alguien me ayuda, no se me escucha el juego

[tribal cairn]

game refuses to load for me

after accepting a tribe request and some weird shit happening in the tribe room, as well

[harsh bear]

they done hacked u m8 wow

[tribal cairn]

right

trying all of the recommended methods rn

ipconfig ❌
relog on steam ❌
verify integrity ❌ [files are all ok]
restart router next... sigh

hmm

i think it has to do with my IP

but i did absolutely nothing to have the traffick jammed

so obviously not a ban. hmmm

[tribal cairn]

also i only noticed its ip related because i tested it briefly

but it seems to be normal now

@dry sail yo

full issue description cuz this is sussy as hell
_ _

1. logged in. opened chat event. opened cafe
2. got a tribehouse invite. accepted the invite
3. tribehouse pretty empty, me and two other people
4. the person who invited me gets in, and then a countdown appears on the tribehouse
5. the second this countdown hits zero, i get kicked out
   _ _
   since then ive gotten connection issues for some reason

@topaz eagle halp

im getting 14801 now, but ive also gotten all other numbers

trying the router option, lets see if that works

router option did not work

so, none of the proposed solutions worked

so i'll use my own

[tribal cairn]

new intel, these people purposefully crash other people's games

[topaz eagle]

Feel free to DM me a compilation of all the information you have!

I'll get back to it when I'm able to

[tribal cairn]

thank you ;_; oughhh..

[worldly falcon]

can you really only get like 60c per hour?

as in shop cheese not cc in inventory^

[real plinth]

Why my transformice always freeze when log in..

[ornate briar]

[white barn]

Hi i have a quick question

is it allowed to use external apps to map the side mouse buttons to single keys (for example, Button4 → '2' and Button5 → '8')?

the mapping is application-specific and only sends one key per button.

it doesn’t run scripts, doesn’t automate sequences, doesn’t click by coordinates, and doesn’t repeat actions.
i just want to make sure this doesn’t violate the rules. Thank you.

Hello :v

[tidal trout]

Hello
Does anyone know how to claim the giveaways?

[maiden anvil]

the item will be sent to you, no need to claim it

[harsh bear]

are mods going to do something with the people abusing the voteban command on cat maps? people are rushing it by banning innocent people. before i get the answer, yes i am using the report command anytime i can

normal people can't have fun in the game because others just wanna ban outta room so they get as many skulls/event items per one time as they can

and it's confusing for them

[real plinth]

I disconnect 50times in a hour please fix player high ping, i used to play with 300ms and never disconnect

[harsh bear]

it must be the event crashing you out

during fishing event my internet would go the hell out all the time for no reason

lmfao

[harsh bear]

you can give the giftcards to me instead ( ͡° ͜ʖ ͡°)

[maiden anvil]

hey, we unfortunately don't do user-hosted giveaways in this server. you can host the giveaway yourself if you'd like, but it wouldn't be associated with atelier or this server.

see also: #help message

[solid plaza]

Hi, where can i dispute a moderation decision?

i was silenced for three hours for pointing out that someone had an offensive username. One with an abbreviated slur. One which affects my race specifically. I find it odd that I get silenced yet id would not be surprised if his account hasnt faced any ban or moderation effort.

This is the second instance i have come across in the past week in Transformice of users outwardly saying slurs and facing zero action for it. I would appreciate if i could get in direct contact with moderation.

neglect and willful ignorance is one thing. but to go out of your way to mute the person who brought attention to said problem is very intentional.

[dark aspen]

You can message me. Considering you're not showing the entire chat here, I am happy to discuss more about it.

[bold surge]

Hi there ^^ what size does transformice in game profile pic need to be?

[harsh bear]

it can be anything evened out i think

but recommended is 100x100 or 125x125 don't remember

[alpine reef]

Hi can i ask about permanent residence? I have an old account in the game since 2016 on a Windows 7 laptop. A while ago, I bought a new laptop and logged in. Everything was fine, and I left the game for a while as well. But when I tried to log in again, it told me that it was suspended, I submitted a request through the game website a while ago, but I did not receive anything. Is there a procedure or help please?

[alpine reef]

@dark aspen Sorry for the inconvenience, can you help me in DM?

[ornate briar]

hello is there a mod to help me?

[shy marsh]

You can message me if you still need help.

[shell wedge]

helpww

[harsh smelt]

Same problem

[grave marsh]

I just wanna ask what are the conditions for people doing planned favos for it to be considered punishable/worth reporting?
The rules says favo is allowed yes but punishable if bad enough
Cause Ive seen some really annoying ones but according to a mod (this was a while ago) who was playing in that room as well that it doesnt count

[harsh bear]

If you are ruining someone's gameplay (killing all mice except the one you want to go in hole) then it's punishable i think

But i think voteban is enough

You cant report a person for doing favo

I think

[grave marsh]

I just wanna know cuz I was really annoyed
I've switched to like 3 diff rooms earlier and they all have at least a pair of favos that only let their partner in and kill the others
And I don't think ppl know how to voteban cuz there were more than enough players needed to do that (20-30 in a room)

Unless they're trolling too then in that case
damn...

[maiden anvil]

https://staff.atelier801.com/discord

[west fossil]

it says i need to contact a staff member Xd

[maiden anvil]

can you screenshot?

[maiden anvil]

ooooh

try again, please

[west fossil]

?

Yayyy it worked tyy

[shy marsh]

whats the rek for send gift from shop, option is disable

[maiden anvil]

the current requirements aren't public but [this message](#help message) mentions some general goals to meet

[shy marsh]

tysm

[maiden lotus]

What is it?

[distant minnow]

@radiant kelp ^^

[radiant kelp]

Hey! So, to avoid cluttering the this channel (since it's for TFM help), mind either joining my discord server (link found here, in the yellow dotted box) or DMing me directly?

[radiant kelp]

Thanks

[jaunty birch]

hola alguien me ayuda para recuperar mi cuenta, cuando trato de cambiar la clave se queda cargando y no terminan nunca

[maiden anvil]

https://atelier801.com/account if you can log in. https://atelier801.com/forgotten-password if you can't

[timid drift]

Hi everyone ! I think somebody hacked my account, messages I've never written are being sent to people, and my own account is messaging me and is even starting to threaten me etc... anyone know what I can do ?

[abstract reef]

Hey, someone know how to pay only 1€/4pln for 100 fraises? I can't give 5€/20pln in steam acc, and on tfm app is min 500 pc fraises

[alpine reef]

Change the password and make sure the email associated with the account is yours or not

[fathom perch]

invisible sham items

[harsh bear]

been an issue for ages

#chat message https://discord.com/channels/246815328103825409/1352746215296729269

[wide lagoon]

hello i have issue, 22.10 at 22;57 i buy 2 event chest and only get one award 😭

[maiden anvil]

check your emotes and shop items

[sick nest]

what exactly in the hard chest

[dense jetty]

incorrect version?

game wont load

[torn scarab]

same, game is not loading for me

the exe said incorrect version so i opened from steam and now it just doesn't connect to the server

[patent quarry]

yeah im also having this issuue

[sterile mist]

is the game down?

[drowsy willow]

game down here

[west fossil]

why is tfm buggin rn lamdsaoaoao

[grave marsh]

ok im not the only one having the problem
its still down

[torn scarab]

game is up for me but crashed when i try to switch rooms during the event

[maiden anvil]

it can take up to 2 weeks. if 2 weeks go by without a reply, contact a staff member

[signal knoll]

Anybody else on MacBook not able to open the game? I can start the game through steam and it shows it opening but there’s no window. I’ve restarted my computer as well as uninstalled/reinstalled the game.

[midnight obsidian]

I was banned, I don't know why. You have been banned for 2562047298779 hours for the following reason: Compromised account / BoS (Matisiapi)

help

[maiden anvil]

are you using a vpn?

[midnight obsidian]

I don't use anything, I just play on the stem

[maiden anvil]

okay, so you'll have to send a contact form, in english https://atelier801.com/contact and ask to recover your account

explain you got a safety ban (which is what that ban is)

[midnight obsidian]

thanks, I sent it just now

[shell wedge]

This problem has been bothering me and my friend for several days

[real plinth]

Use Y8 broswer is better to login,i could play at 400 ping and 10mb per sec

[shy marsh]

what is this y8 browser

[shell wedge]

Fix your game. I want to participate in the event, why do I have to wait until you fix everything? While everyone else is playing calmly, I have to wait. And my internet is perfectly fine, other games work great.

[maiden anvil]

#help message try these steps

[alpine reef]

Any mod available on dm?

[earnest ridge]

how can i change my name? thats my old account

[maiden anvil]

https://staff.atelier801.com/discord reverify. we'll remove your verified role from here

[earnest ridge]

ok thankss

there it is

[woven sedge]

quick question, how come some people on there have the role "sticker'd", what is it for ?

[maiden anvil]

they won sticker competitions

[woven sedge]

oooh alright thank you

shsgrgsdg ur a nami main

dies

[dreamy trail]

@maiden anvil are u tfm mod? Or only discord

[maiden anvil]

discord only

[alpine reef]

so.. you just make a new account Just to talk about tfm staff?

[kind wasp]

hi

why i can enter in tfm

When it finishes loading, the game frozen

[sturdy swan]

Can any mod dm me rq, I need help

[cursive root]

i have the same problem

[earnest ridge]

what's this?

[karmic swift]

Wear a costume 10 times

[earnest ridge]

thanks

[languid venture]

Voidless qt! I made this one If ur curious hehe

[woven sedge]

girl you're goated oh my god i was wondering which one you made, it's literally amazing

I got two questions

what are useful chats to have open? Also I forgot the command to make one

Also, the smores being invisible in shop and certain shaman skins being invisible in shop bugs, are they on the fix list ? will they be fixed eventually ? genuinely asking because it's been around for a while now

[feral zealot]

hi how can i get a account back (i have it 10 yo ago i only remember the pseudo but i dont have the email) if someone can help pls

[real plinth]

U must have email to make account.. maybe cannot get back

[rare sinew]

Where can I make an appeal?

[maiden anvil]

https://atelier801.com/contact please send a contact form here, in english

[languid venture]

I usually check [Gallery]fanart, fanart, fanart chat, fashion, transformemes, and item suggestions idk for the second question

Oh also announcement and giveaway 👀 also chat sometimes for sales and lovely Cate giveaways

[woven sedge]

i explained it poorly sorry 😭 but i meant ingame the special chats

i think it was /chat or something to open one ?

girl you're just so adorable

[signal loom]

Its [/chat event] or [/chat trade] for me, because people there keep track of the event times, as well as what kind of map might appear. It's very helpful when youre farming for event items

[languid venture]

OH lol sorryyyyy i misunderstood yesss its /chat [room name]
I usually have #.events, #.trade

OMG TWINS STUNEMSTAT

[woven sedge]

thanks a lot !

ahahah

and dw

thanks guys!

[dire cargo]

Hey, I just got banned for a "compromised account". I filled out the form, but it was in Polish, so I wrote in Polish. I just saw in a forum thread that it should be written in English. Should I send it again?

[alpine reef]

Maybe it should be english

[shy marsh]

The forms are required to be in English. Feel free to send a new one!

[shell wedge]

Quite a few days have passed, but the problem persists. I have already tried all ways to fix the game, but nothing works.

[novel flare]

need mod

thanks

[glacial ice]

this is our country blocking cloudflare bud, tfm can't do anything. use zapret + cloudflare WARP. you can google guides for this

or just vpn

[shell wedge]

Is there zapret on transformice? Because I only saw this on Discord, YouTube, etc

[glacial ice]

yeah zapret works for everything blocked BUT if you wanna use tfm you gotta also turn on cloudflare WARP and this things works with zapret only
google zapret + cloudflare warp and the first link is what you need

[grand garnet]

??? i can't open the game

i was in a few minutes before i cannot open my friendlist and try to restart now this

[green shard]

yeah, i ahve the same problem

[vivid glacier]

it's down for everyone i guess

[shell wedge]

same

[shell wedge]

I just fixed the game and the servers went down, it's hell

[grand garnet]

oh it works now

[fast basin]

Its back :DDD

[grand garnet]

friendlist not work :c

Also tribe list

[vivid glacier]

still doesn't work for me

[fast basin]

Friends list tribe list and chats dobt work nice💀

[grand garnet]

[pseudo quarry]

Crashed server moment

[grand garnet]

game freeze

now crashed

[vivid glacier]

it's incredible you can even log in lol

[lethal zealot]

Le jeu a crash c normal ?

[untold dune]

non

[lethal zealot]

Vous savez quand sa va revenir ? J ai tout essayer sa se lance pas et sa affiche le même message

[untold dune]

dans la soirée le temps que les admin réparent le truc

ou alors c'etait la derniere fois que tu y jouais..

[lethal zealot]

Me dit pas ça j espère que sava s arranger

[lethal zealot]

Si vous voulez m ajouter mon blaze c Uhmwhosana

[alpine reef]

Enable the option to use minimum requirements, it will solve the problem

You can find it in settings

[wild maple]

how do i not suck at racing

[stone barn]

learn how to walljump and cornerjump properly (really a life saver)

[shy marsh]

You can message me if you still need help.

[alpine reef]

any mod available now?

[shy marsh]

You can message me if you still need help

[keen ocean]

do fur colors count?

[maiden anvil]

the edit mentions fur OR color

[keen ocean]

I have a color and meet the requirements, but I can't send a gift. Maybe colors don't count.

[maiden anvil]

as mentioned in the message, those are general guidelines, not exact requirements. if you meet them, keep playing until you unlock it

[wide lagoon]

whats wrong ;(((

[ember berry]

It's so sad because I think each player might have different requirements
Sometimes the ones from wiki, sometimes even 3k cheese collected is not enough
I met with such case

[fluid cobalt]

Any mod to help me in pm? i really need help

[shy marsh]

You can message me if you still need help.

[limpid dove]

i cant play transformice at all. i cant even log me and my friend

[shy marsh]

The game was broken, but it’s working again now.

[limpid dove]

tyyyy

[slow terrace]

i need a mod please

[shy marsh]

I’m available! Feel free to message me.

[stuck tapir]

How I can be verified??

[sweet wharf]

the game doesn't work for me at all.

[storm hemlock]

It's the first thing in the rules channel bro 😭

[storm hemlock]

#rules-and-roles

[sweet wharf]

can anyone help? i want to play the game but i can't ;(.

[storm hemlock]

Game is down

[lethal zealot]

Transformice dont Work for me

Cant log

[shy marsh]

The game isn’t working for anyone currently. It will return!

when

There is no specific timeframe, but the issue is currently being worked on.

[sleek tinsel]

@pure gate te amo

[pearl sun]

Please inform us as soon as the problem is solved

[rare sinew]

Please strengthen your servers, a random person just crashed the game :(

[icy tiger]

i need a help w mod

[dense dagger]

is server still down? lmao

[remote phoenix]

I can’t get into the game is there a problem?

[dense dagger]

looks like it’s down for everyone, I can’t get on either

[weary pelican]

servers down, again.

[ornate briar]

working yet?

[ornate briar]

nvm

[hollow field]

server down, again

[lethal zealot]

Its work or no ?

[azure osprey]

it works now, yeah!

[lethal zealot]

Oh really ?????? I wait so long

[gentle stump]

@devout pier help me

[lethal zealot]

Its not work for me

I try

I cant play

[scenic valve]

Hello, I recently resorted to the subreddit (r/transformice). I was redirected here by a member of Reddit who told me to try contacting a staff member in the Discord server, so here I am.

For context, the computer I had been using Transformice on originally, where my username/password was saved, is no longer with me; however, I have a new one, and I'm trying to log back in via Steam. I have purchased currencies in-game before, and I'm really upset I can't log back in, because I really enjoyed the game. It was a good decompressor. I'm pretty sure my username starts with an E, and I know what email it should be connected to.

Another user directed me to the Atelier801 website, where again, I couldn't log in without a "nickname."

Can someone help? P.S: I use Steam, if that makes a difference.

[remote vector]

Hi

i need help

[midnight ferry]

Is it possible to change the nickname in the game? I realized that my nickname and password has changed. I couldn't reach my account right now. And my email registered to my account is not available right now. Is there anyone who can help me?

[remote vector]

I have a problem with Viprin and Miceditor, when I use the curve tool in Viprin and then pass the XML to Miceditor the curves and colors are erased.

[maiden anvil]

please send in a contact form to change your email https://atelier801.com/contact

[midnight ferry]

I've sent the form, thank you. I'm a bit worried that there wasn’t enough space in the form to provide good evidence. I wanted to include some older screenshots and my Steam account, but I couldn’t. I’ve been playing this game since 2012, the game wasn’t even released on Steam back then. I haven’t played much in recent years but this game and my account are valuable memories for me. I had a lot of fun playing with my friends, and sometimes I still log in just to see what’s new or check if I can find some old friends in the game. Anyway, I hope they get back to me soon. Cheers!

[coarse gust]

@maiden anvil so umm i got a problem so i clicked payment for 1100 fraises, i clicked by card and it said i confirm in game, i waited for so long, received no window to confirm or anything so i left the game, it charged me and i didnt receive any fraises also, what should i do? i wanna to receive them or get a refund

[maiden anvil]

hey, send a contact form (link is above). there's an option for payment issues

[lethal zealot]

Le jeu marche pas pour moi c normal ?

[ornate briar]

Any mod to help me?

[shy marsh]

You can message me if you still need help.

[burnt orbit]

Can a mod help me? I need to change my account email, but the issue is, the email no longer exists and i need to validate my account by getting a code on the email that doesn't exist to change my email

Basically i need someone to manually change the email for me

[carmine folio]

how do i change the color of my name in game?

[ornate briar]

ty I'm all good now

[shy marsh]

You cant

[grave marsh]

Only in funcorp rooms

[carmine folio]

yes you can i see it on screen when people chat

how do i do it

[shy marsh]

Ohh that

Its the color that your sham color is

[burnt orbit]

Isn't chat color random?

[shy marsh]

the name

when you type and it shows up on screen

your name is the color of your sham color

[shut slate]

any mod help me?

[shy marsh]

You can message me if you still need help.

[burnt orbit]

Help?

[shy marsh]

You’ll need to fill out a contact form. Atelier801.com/contact

[lunar valve]

I've added a profile avatar picture and nothing shows up 🙁

[maiden anvil]

use the /avatar command in-game

[lunar valve]

Omg thank you it worked 😊💖

[granite sphinx]

hey?

any mod avail

[shy marsh]

You can message me if you still need help.

[fluid thistle]

Hi. I have some questions, I'm a bit confused, so please forgive me.

1. Is there a way to add friends manually (by searching up their username) in this game?
2. Does the social aspect mainly exist on the forum?
3. ...How do I leave a round? I can only stay on the menu.
4. How do I change my keybinds? If that feature exists.

[languid ruin]

ican answer the first question, you can add other people by clicking this button in the friends tab

you gotta add them by their username AND their tag, though

[maiden anvil]

2. the social aspect is within the game itself, both in the game chat and cafe
3. you can change rooms by opening the room menu (it's the button next to the main menu button)
4. you cannot

[tender prairie]

Hii, is there a way to somehow report a player who is obviously hacking if there are no mods online right now

[maiden anvil]

use the /report command in-game and someone will check it out when they can

[tender prairie]

thanks!

[distant stone]

Is this a collectors hair?

[woeful prairie]

from event ig

[distant stone]

How can I get it?

[woeful prairie]

You need to buy an event chest

If I remember it's from halloween

But the chance to get this hairstyle is low if you don't have a lot of rewards from this event

[distant stone]

Ty

[distant stone]

Is it in mansion?

[woeful prairie]

yes

[deft portal]

how do you resolve this?

[reef kelp]

why is my ping always higher every single time i connect? what if its not from wifi????

[reef kelp]

its still higher i dont know how to fix this help pls

what if my game has this forever...

[reef kelp]

its usually 100-200 but its always higher its been like this since this morning idk what to do
sorry if im chatting a lot i hope u guys know a solution i dont want my game to be like this forever

[distant stone]

How can I obtain more golden tickets?

[reef kelp]

can anyone help me pls???????????

[dark aspen]

Currently, you earn some by completing daily quests and getting a cat skull, door knob, and broom on event maps + finishing adventure tasks for the event.

[distant stone]

Ty

[normal rapids]

how can i speak to a mod?

[stone barn]

dm them here (the yellow onces here >), or on the forums

[pallid valve]

Did the tfm server crash?

[willow herald]

Refer to mods

[left frigate]

groovy is a great mod to reach out to for english mod

[alpine reef]

They are all speak english

[olive harbor]

hey, i didnt get the 15th transformice annivesary badge at that time. i wore the tiny party hat, got cheese entered the holes did a lot of maps and nothing, even when i wore the red ballon costume or i had the tiger pet, can anyone help?

[dapper lodge]

it’s not available anymore

[olive harbor]

ik but is there an option to someone give me the badge

the game must have bugged..

[harsh bear]

you can't get it anymore

[olive harbor]

i did everything that i needed to to get the badge

idk

[mellow dawn]

I'm not a fan of the "join servers for you" permission from the bot, do I have to verify through it?

[stone barn]

you can dm a staff member to do it instead

[granite sphinx]

any mod available pls

[mint ruin]

Like your avatar? If you want to upload a new avatar you have to do it in game by using ./avatar in chat. Remove the '.' before doing it!

I think theres an issue with mac though, but it works the same as windows im sure

[calm moon]

Is there any chance to challenge the decision about unfair ban?

[shy marsh]

You can always appeal any ban that you receive and the mod team will take a second look into the situation.
You can message any of the yellow names on here. I’m available if you need to message me.

[calm moon]

I was about to dm you, but now I'm confused. The thing is I play with VPN (it's impossible to play without it in some Russian regions now). When I logged with VPN as usual, I saw I'm banned, but I changed VPN location for the sake of interest and... I'm not banned anymore and can just play. I heard something about ip ban, maybe I connected to someone who's sanctioned

Now I'm afraid it looks like I'm avoiding ban.. Should I do something or everything's alright

[shy marsh]

It’s likely that the VPN you chose has a ban from another player. If you change your VPN and you can login as normal, that means there was no actual ban placed on your account and you are free to play the game as normal 😊

[calm moon]

Oh, ok, thank you! It's calming

[woven sedge]

Is there a limit of items I can suggest in a row ? (knowing they have to not been suggested already in the week)
I have multiple I wanna suggest from different categories but I don't wanna spam, I already sent 3

[maiden anvil]

no

[woven sedge]

alright thank you

[woeful prairie]

It's good that there's contact with anyone

If you write to any of them, they'll help you for sure

[noble temple]

ive given up trying to get into grundos cafe lol, i got a referal code and signed up and still nothing weeks later

if anyone can show me im curious what the custom brushes there look like, like alien cybunny

[noble temple]

is there a way to see tattoo customization before you buy

[maiden anvil]

fewfre's dressroom. it's pinned in #fashion

[remote phoenix]

There’s something that really annoys me in the game — there’s no button to use all the cheese coins in the inventory. I have to click to use them one by one, and it’s damaging my mouse. I have to go change it now. Can’t you just add a “use all” button?

[mint notch]

Write ur email in the log and some password what you use or remember, that show the nicknames linked

[carmine folio]

how do i verify my tfm account in this server

[maiden anvil]

https://staff.atelier801.com/discord

[shy marsh]

helooooooooooooooooo

help Mods

@maiden anvil

@maiden anvil

@maiden anvil

[ornate briar]

Looking for a mod

[ornate briar]

mods

[shy marsh]

You can message me if you still need help.

[shy marsh]

There is no need to ping Cate multiple times in a row. She will see 1 ping when she’s available. If you still need help you can message me.

[neon vine]

Hi guys, how's it going? I was harassed on Transformice and i'd like to report the individuals involved. Could a moderator help me?

[shy marsh]

These moderators are ridiculous, they banned me even though I wasn't even playing, they just said that I was hacking on another account, and I was working. I share my Wi-Fi with my family, my home Wi-Fi/internet, they used hacks at their house, I have nothing to do with them using hacks, everyone has an account in this game, and on mine I play fairly. If they're going to ban, they should ban those who are doing something wrong, not those who have nothing to do with the situation; now I'm left without my account because of an irresponsible moderator who just bans others without thinking. To clarify again, I wasn't even logged in, nor was I at home. They just banned me unfairly.

Algum mod br pode me ajudar ?

@dry sail

@winter geyser

Fui banido pelo meu ip e eu nem estava jogando, Compartilho meu Wi-Fi com parentes que mora na casa do lado, eu só jogo na minha acc chamada fiirmezza#0000 e não jogo em outras, Na hora do ban eu estava off. Estava trabalhando. Meus primos deve ter usado algum hack e foram banido, quando fui logar hoje meu jogo deu como banido

@winter geyser

[fast trench]

was there a change recently with making international build rooms? seems to not be working like normal

[stone barn]

whats wrong?

[alpine reef]

Contact one of the moderators and they will help you solve the problem. It is preferable to speak to them in English

Their names are in yellow or orange

@shy marsh contact groovy on DM if you want

[alpine reef]

Abuse can be reported using the report button in the game

[shy marsh]

@untold thicket

Unban me

Kkkkkkkkkk Why are you deleting my messages? No one solves my problem, she banned me without even me being in the game

messageher privately

[shy marsh]

She doesn't answer me and no one helps me

give her time to respond

It's not you who's been without the account for two days without having done anything

you probably did something

Weather? She gives me a ban without me being in the game and still wants me to understand her? Or wait for her time? Spare me

[shy marsh]

Oh that's it, did you understand that I wasn't in the game but working?

what did the reason say

She banned my account because my cousins use the same internet as my house, in this same case ip, they used hack on a random account and because my ip is the same she banned my account because she thought I was them

If they used hack in their house I have nothing to do with it, she had to ban them not me, I wasn't even at home

[shy marsh]

So don't say what you don't know

you might be lying

Kkkkkkkkkk, of course I am, if I were to use hack I would at least hide my ip, I'm not stupid. My cousins are children

chill

[strong marsh]

Hello, good afternoon, someone here knows how can i get my old account from this game back? it is from 2015

?

[maiden anvil]

https://atelier801.com/contact please send a contact form here, in english

[strong marsh]

i already did

[maiden anvil]

have you gotten an answer?

[strong marsh]

not yet

[maiden anvil]

it can take up to two weeks. if it has been over 2 weeks since you sent the form, please contact a staff member

[strong marsh]

Ok! But how can i contact a staff member

[maiden anvil]

you can dm them here on discord

[strong marsh]

Oh ok, thanks

[alpine reef]

The maximum response time for your form is two weeks. Please be patient and wait or DM one of moderators here

[alpine reef]

Usually the reason for the account being banned appears when you try to log in again, Does it show you "compromised account" or something else?

[maiden anvil]

this time frame is for the contact form. bans for hack usage aren't handled by the contact form, so there really is no certain time estimate for someone to get an answer. mods might not be immediately available, but it shouldn't take two weeks. they're already handling this matter with game moderators, so please let staff handle it

[neon vine]

I did i't

[weary sphinx]

does anyone know how to recover an account i have not been on in years and want to play again

[maiden anvil]

https://atelier801.com/contact please send a contact form here, in english

[weary sphinx]

thank you!!!

[plain drift]

is there any way to get a refund to steam wallet, i bought fraises on the wrong account

[magic prism]

i remember it saying that its non refundable :( but you can gift the items you want onto your main with the fraises on your alt

[plain drift]

ARE YOU SERIOUS

this is so awesome tysm

[magic prism]

ofc!!

oh for the gifting thing

[plain drift]

wait can u trade items

[magic prism]

i think you need some requirements to gift but im not sure if they have it anymore

[magic prism]

you cant sadly, you can only gift

[plain drift]

NOOOO

this is so sad

[magic prism]

i mean you can trade stuff in your inventory but not like actual items for your mouse nor sham items

[scenic valve]

is there anyway to change username? im asking for a friend, they recently had trasgender surgery and stuff and their username is their deadname and it bothers them . is it opssible?

[harsh bear]

Yes

In the forums

If they got the #0000 tag they can change it free

If not they gotta pay 15$

[meager galleon]

Alright, so room 1 is literally all fighting about how an item got deleted from shop. People are saying it's a cat item that may be a hat? I want to know if TFM has deleted any items and if this is true. Does TFM refund people their $ for deleted items if they do delete them?

[silk beacon]

are they talking about the catfish hat item

[harsh bear]

what is the item

[silk beacon]

is it this one

[harsh bear]

oh idk i already have it

[dark aspen]

Shop items dont get deleted

If you know what exactly the item is, then feel free to post it and people can check on it. Otherwise, there is nothing that should be gone from the shop.

[meager galleon]

I have no idea, but people are fighting over it. I just wanted to know.

[meager galleon]

Thank you for clearing it up.

[harsh bear]

how do people notice this stuff damn

[meager galleon]

I have no idea lol. I just wanted to know if they did delete anything.

[silk beacon]

i guessed that, because it used to be a fishing event item, not buyable in the shop

[harsh bear]

but it's still there

as u sent it here

[silk beacon]

yes, i don't think any actual item was removed

i just think people got confused about it

[meager galleon]

It just broke out into a fight over the item. So, I was like let me just ask the discord lol.

[rose magnet]

where can i contact game support

[maiden anvil]

depends on the kind of support you need

[rose magnet]

atelier 801 account

[maiden anvil]

try contacting a moderator first. they're the yellow names >

[rose magnet]

which one should i try first maybe you know

[maiden anvil]

ideally someone from your community but any of them should be able to help you or point you to the right path

[rose magnet]

okay thanks a lot

[rose anchor]

How mucb does name change cost?

[harsh bear]

1500 fraises

[keen blade]

How do I appeal for an unban?

I was hacked and got banned back in like 2015

[rose anchor]

God

[unkempt remnant]

if i designed shaman items and they got added will i receive them in game