help

[worldly linden]

can you send me a forum PM? I can manually verify you that way https://atelier801.com/new-dialog?ad=Vividia%230010

[polar rock]

can i get verified too pls ;w;

[white topaz]

i see, thank you for the quick replies!

and yes, i'll send you a pm on the forum, thank you! ^^

[polar rock]

omg

thank you!!!

[worldly linden]

np ^^

[polar rock]

❤️ ❤️ ❤️

[cedar pawn]

My Transformice account got a season ban after the main ban ended, but it has been a long time now and the season ban is still not ending. Does anyone know why it’s taking so long? Beberexha#3595

[maiden anvil]

the stats for the new season aren't showing yet, so wait until they are to see if you're there

[distant minnow]

you gotta wait 6 months to be shown on the hall after a ban

[raven dew]

I need help fixing my name in the server. I've changed my username.

[maiden anvil]

if the verification tool isn't working for you, you can contact a staff member and ask them to manually reverify you

[maiden anvil]

if it has been 2 weeks since you sent the last one and you haven't gotten an answer, please contact a staff member privately

[grizzled garden]

v

Hi, how can I find out which moderator banned me?

[maiden anvil]

https://atelier801.com/topic?f=5&t=814024

[grizzled garden]

thx

[orchid ridge]

did transformice ever delete accounts for inactivity? or have they ever deleted accounts if their emails weren’t verified within a certain amount of time? before those identifying numbers were a thing, i remember trying to log into my account and it wouldn’t let me in no matter how many times i tried. i remember being pretty confident about my login details, too. so i’m curious if it’s actually a thing or if i just forgot my login

[maiden anvil]

accounts only get deleted if you ask for it

do you know the username?

[orchid ridge]

ah okay! and sadly i don’t :(.

[cedar pawn]

Ah, I see. Thanks for clarifying!

[cedar pawn]

Thanks for clarifying!

[blissful flare]

Hello i want to delete my account can you please help me ?? @maiden anvil

[maiden anvil]

your transformice account?

[blissful flare]

Yes i want to close , delete my transformice account

[maiden anvil]

send a contact form and ask for it to be deleted

[blissful flare]

i dont think they will answer me and delete my account cant they help from here ?

[maiden anvil]

no

[hazy orbit]

the game is closed?

[blissful flare]

hmm do you think they answer and iif they answer how many days ?

[maiden anvil]

it can take up to 2 weeks

if you don't get an answer after that time has passed, contact a staff member

[blissful flare]

from where ?

[maiden anvil]

sorry?

[blissful flare]

i mean you said contact a staff member but from where ?

[maiden anvil]

discord works

[blissful flare]

you mean moderators right ?

[maiden anvil]

for example, yes

[blissful flare]

okey thank you

[maiden anvil]

but send the contact form first

[hazy orbit]

@maiden anvil i don't enter game

[maiden anvil]

#help message try the solutions listed here

[worthy tide]

my friend doesn’t see the item-suggestions chat, what can be done? :0

[stray lark]

are they verified / have the "verified" role?

[worthy tide]

she can’t receive the account confirmation code now, tried three times

[stray lark]

ah, yes, i believe its currently broken. have them reach out to an online mod so they can get manually verified

[maiden anvil]

yes, discord works

there's one in the forums here but on discord they're on the list of members >

modo#0010, senti#0015, map crew#0020

[grizzled garden]

Hola, necesito hablar con un moderador (ES). ¿Cómo puedo hacerlo? Me banearon y el moderador (BR) dijo que solo es posible con un moderador (ES).

(EN)*

[maiden anvil]

https://atelier801.com/topic?f=6&t=891383&p=1#m1 — check the moderators faq tab

[grizzled garden]

thx

[stone flax]

Is there any ar mod to contact?

[burnt basalt]

just a small message to let you know that the issue is resolved and I have access to my account 🫶 ❤️

[maiden anvil]

happy to hear it!!

[celest sluice]

is there a way to change the email from an old account that i lose it since i know the password ?

[maiden anvil]

send a contact form

[celest sluice]

ok ty hope that work

[mental musk]

Can any moderator help me?

@cerulean pulsar Could you send me a private message?

[mental musk]

Can any Spanish moderator talk to me?

[maiden anvil]

you can message any of them in the forums

[calm plover]

Where in the forum can I appeal an unfair ban? Because I have seen that in the discussions, in the moderators part, some mods remove the messages because that thread is not for appealing bans.

[gray nest]

Heyyy, i need help with gifting

I don't receive the code on Gmail

[maiden anvil]

send them a private message

click their username in the forums and click the option

[copper sierra]

I can't remember my transformice nickname or password but I know i've signed in before with my email

[high spruce]

Hey, I've played this game a looooot in 2010, was really involved in the french community, but I don't remember my PW nor the associated email. Any chance I could retrieve the account for the nostalgia?
Felt so cool to find it on steam lol and to find a few players. Much love, many thanks

[maiden anvil]

send a contact form

[maiden anvil]

create a new account using the same email. when you try to log into the game, use the email in the username field and enter the password to the recently created account. a pop up window with the accounts associated with that email should appear; that way you can find out the username

[frozen pivot]

I have been banned, could anyone help me ?

[maiden anvil]

please contact a moderator privately

[crisp orbit]

hii i got a question would you be able to change the stats of my rescued mice without skills? Best reset because I wanted to set myself a certain number but too many mice went in and now I don't know if it can be undone.
I would be extremely grateful.......

[harsh bear]

nope there is no way to do that

[maiden anvil]

nope

[crisp orbit]

:(

[mental tiger]

is there a way to remove the effect of the toys and stuff? my mouse is all icy lol

[maiden anvil]

it wears off on its own after a while of continuous gameplay

[stone flax]

Hi i wanna to ask about a ticket i sent week ago i didnt get email untill now

[maiden anvil]

has it only been a week?

[stone flax]

It was since 8/26

[maiden anvil]

could you wait until the 9th (the 2 week mark), please? if you still haven't gotten an answer by then, contact a staff member

[stone flax]

Ok thx

[worldly falcon]

idk what ice is so parson if i don't answer your question, but for inventory skins i just take off my fur and equip it again and the skin goes away. pets and stuff have to ware off like cate mentioned

[harsh marsh]

does anyone have a fix for this?

[carmine vine]

Does someone has updated version of this?

I can send pic only in this form

[fallen owl]

can i dm a mod?

its bout a report i put down

[mossy rover]

hey, my account for is Joker#7720 is active or desactive

?

[shy marsh]

Are you positive that is your tag? I’m not finding a player with that name. But to answer if your account is active or has been deactivated, we do not deactivate or delete accounts without you sending a contact from and asking us to delete it. So if you’ve never done that, your account still exists.

[mossy rover]

oh, i'm sorry

Jokerdelas#2290

[shy marsh]

Nothing to be sorry about! Do you mind if we move this to DMs? Feel free to DM me and I’ll try to help you out.

[mossy rover]

i also had another one called something like "rubenf"

[mossy rover]

no problem, you can send it to me via PM

[shrewd dew]

Is anyone able to find my old account just by the nickname? I've tried logging into the forums with emails that I might have possibly used back then, but all of them said invalid. I only remember S_nn, not the # and numbers unfortunately.

[maiden anvil]

could you attempt this method with the possible emails?

[wintry compass]

@grim star this is your doc

[balmy berry]

i need help buying fraises :(

it wont let me when i click "buy fraises" it just dissapears

[maiden anvil]

do you have paypal?

[balmy berry]

i got it to work ty tho1

[grim star]

This is my old wishlist, but i updated that to spreadsheet version and added a lot other things (on video you can see) you can make your own taste and color. And delete theese lists which you dont need or want. Empty wishlist i can send you to link if you are interested and want use. Send me on private

if someone other too want,just ask me

or can i send this link here? @maiden anvil

[maiden anvil]

you can send it in #events and i'll pin it

[little stream]

Its ok how Desh#1738 working ? i got 1 3 hour mute and after 10 minutes got this:
• [Модерация] Вы не можете говорить в течение 3 часа(ов). Причина: Нецензурная лексика / Obsene lang (5)
• [Модерация] Вы не можете говорить в течение 3 часа(ов). Причина: Нецензурная лексика / Obsene lang (19)
(cant add screenshot)

[dark aspen]

Message a RU mod privately to handle appeals please

[little stream]

ok tnx

[carmine vine]

Ohh tyy!

I forgot whose message was that

[grim star]

Thank you very much💗

[tough jewel]

ok

i need help

?

[timber arch]

how can i verify my acc with discord

[tough jewel]

u gotta do it at the atelier801 site

@timber arch

[timber arch]

ty

[tough jewel]

np

any mods on rn

i kept dying while entering hole but i dont hack obviously

i think someone was messing w my account

ah i refreshed and it seems to have stopped

[warm bobcat]

I tried, but it won't work for me.

[warm bobcat]

How to submit a made map in a forum?

[meager nacelle]

https://atelier801.com/topic?f=6&t=48016&p=644 this link will get to the p4 submission thread (p4 means shaman, and submission means you send the map so that the mapcrew, a team of people who evaluate maps, can evaluate yours once they do a checkpoint)

@warm bobcat

and the verification trouble you are having, i have no idea how you can manage that

[warm bobcat]

Alr!

[kind gyro]

Hi, are there any mods available to help me with an account problem?

[shy marsh]

You can message me if you still need help!

[floral quiver]

I can't run tfm on my mac, can anyone help?

[maiden anvil]

#help message

[floral quiver]

It doesnt work for me 🙁

[maiden anvil]

#help message try this one

[floral quiver]

Thank you, Ill try!

[harsh smelt]

Hello, I log into my game account and I get a purple screen, nothing loads except chats, anyone know's how to fix this?

This has been going on for several days now

[coral rose]

hi there!! having issues verifying my discord so i can gain access to the rest of the server. i've linked my discord through atelier at least 3 times already, but it just tells me that "you're already part of this discord!" and doesn't give me access to the full server. can a staff member please help me with this?

also to note, this isn't a recent occurrence. i understand there was an outage yesterday, but i've been having issues with verification for at least a month now.

[iron sleet]

ill send you a dm, but you need to have them unlocked

[coral rose]

i enabled them for now but will disable them again shortly

[azure osprey]

does anyone know how long it takes for a fashion squad application to be reviewed??

[maiden anvil]

there's no set time, just keep an eye on your forum inbox

[worldly falcon]

hello, i'm a silly billy. pretty sure i completed verification using the atelier website, but I cannot see certain channels. many come up as no access

[maiden anvil]

you're unfortunately not verified yet the verification tool has been having some issues but you can contact a staff member privately and ask them to manually verify you

[worldly falcon]

Ah that makes sense!

[worldly falcon]

Sorry for tha ping. When you're next available could I also request your assistance with verification :3

[worn edge]

You cannot earn any more firsts at this time.

when this msg appear

first arent counting

anyone knows when will be fix?

[harsh bear]

they don't count only to the hall of cheese

[harsh bear]

it's a fix of the hall of cheese first fraud

can't fix a fix

[worn edge]

ik that but

im making +35fs per hour and only count 15 for example

thats a little ugly

[dark aspen]

They still count on your profile

[pulsar apex]

Does the price for the outfit slots increase infinitely in terms of cheese?
Like, it goes from 50 cheese to 1000 and then to 2000 cheese
Or is there a cap on the price after a certain amount of outfit slots?

[maiden anvil]

there's a cap

[pulsar apex]

Good to know

[maiden anvil]

pretty sure this is the cap

[sour laurel]

Hii, I have a problem with my account, to summarize, what happens is that a few years ago a friend gave me her account because she no longer played the game but her email with which she registered no longer works so I sent an email with my email that was linked to my main account so they could change it and there it was changed to mine and everything was fine, I never had problems honestly, but recently I wanted to log back into my main account, same id and same password but it won't let me and I can't reset it either, what can I do? 🙁 I already sent a ticket weeks ago and I still haven't gotten a response, do I have a chance to recover it??

[pulsar apex]

Much appreciated

[maiden anvil]

hi!! if it's been over two weeks since you sent the contact form, please contact a staff member privately

[sour laurel]

thanks!! can I talk to you, or what's the role of the staff? Would I have to send a friend request?

[maiden anvil]

not me! but you can reach out to a moderator, sentinel, or mapcrew. you can find them in the list of members >

if you manage to get in touch with someone who has discord dms open (and if yours are open as well) you won't need to send a friend request

[crystal grail]

how come /avatar doesn’t work for me

[maiden anvil]

are you on windows? or a mac?

[crystal grail]

mac

[maiden anvil]

#help message here ya go

[crystal grail]

tysm❤️

[magic grove]

Hello everyone,I’ve lost access to my original account, so I tried registering a new account with my email in hopes of linking/retrieving the old one. However, the game didn’t allow me to inherit or connect the old account to the new one.
I also reached out to the official support team, but they informed me that no game IDs can be found associated with my email address. Could someone please help me figure out why this is happening?

[fickle dragon]

hihi!! just trying to figure out some logging back into my old account stuff! i unfortunately only have information of my username and old password, as well as a (sort of) screenshot of my accounts avatar and username! does anyone know if any of this information could help me gain access to it, if its still accessible?

[maiden anvil]

do you know the email?

[fickle dragon]

i know what the email could possibly be, however i tried using it to log in, and it did not work so im not too confident i know unfortunately!!

[maiden anvil]

what's the username?

if you know the username and the tag you can create a new account and send a contact form to try to recover the old one

[fickle dragon]

ahh i see!! the username is Jammer5jfwj, but i have no clue about the tag sadly but if i do find it ill definitely try to recover it that way, i appreciate the info!!

[maiden anvil]

lemme try

i can't find any accounts w that username unfortunately you could try asking a mod for help

yellow names >

[split arrow]

Good afternoon how can I verify my account? I m following the instructions , but nothing happens and I’m just sent to the tfm discord

[maiden anvil]

hi! please contact a staff member privately. the verification tool is having some issues so one of them will have to manually verify ou

[split arrow]

They don’t answer me 😭😭😭

[maiden anvil]

you can try dming them here on discord

[split arrow]

How do I find their accounts?

[maiden anvil]

they're in the list of members >

staff members would me mods, sentinels, and mapcrew

make sure your own discord dms are open (right click the server icon > privacy settings)

[lunar spruce]

Hello, I'm French, but I can't respond to the chat. Can someone help me ? Please

I can't react to the message

[split arrow]

Ty cate#0095 ♥️

[maiden anvil]

you need to verify your account. since the tool is having issues please contact a staff member and ask them to manually verify you

[lunar spruce]

Okay thank you ! 😁

[worldly falcon]

is there a chat that shows what the new shop items are currently? i find some of the shaman items are always invis for me

(also ty for manual verification lament)

[maiden anvil]

the sales are always pinned in #chat if that's what you mean

[worldly falcon]

yes! tysm

[near echo]

is there any way to fix invisible sham items?

[maiden anvil]

unfortunately no

[near echo]

how long has this been an issue for wtf☹️

[maiden anvil]

a few years

[near echo]

thank you for informing me

[trim grail]

hey! my game looks very basic right now, and i can't see any textures or colors except the very basic ones. and the hud is all stripped of its colors and everything. does anyone know why this is happening or how i can fix it?

i can't send pictures, and i'm not sure how to send a link to a picture either

[harsh bear]

maybe you have the minimalist mode on?

check in options

[trim grail]

omg i did

thank you so much

also, can i turn off the jumping sound my mouse has without turning off the general sounds of like summoning or the bubbles from drying?

[maiden anvil]

yeah, check the game settings nvm i can't read

[trim grail]

lol it's alright xD

[prisma hawk]

I've been reporting it on a regular basis since 2022: https://discord.com/channels/246815328103825409/1352746215296729269

[warm hatch]

bro i really got message for trying to report here

i wouldnt hasve done here if the in game command actually did anything

like even in game mods hardly ever online, and if they are dont do anything with reports until u pm them(if ur lucky enough to get response)

[ember berry]

Or at least if their whispers are not unabled

[summer knot]

what these numbers mean?

[clever dagger]

It shows how much people bought this type of fur

[summer knot]

theres +5k players?

[clever dagger]

Dont know, but on discord here is around 130k players so maybe yes

[maiden anvil]

no

[maiden anvil]

it's the amount of cheese collected by people wearing either fur

[clever dagger]

Oh, sorry then that i wrote wrong 🥹

Thank you cate

[stray lark]

gooooo scorpio goooooo

[summer knot]

is there a reward or does anything happens if one of them furs have the most cheese

[harsh bear]

there will be a shop item released after one fur wins the VS

[summer knot]

ahh so theres 2 different items for each fur

[harsh bear]

yep but the other one gets released anyway i think

[summer knot]

are they secret or avaliable to see

[harsh bear]

i think secret

but i remember we could see them in previous VS events

actually i'm not sure

[soft briar]

Hello, will applications for joining the moderator team be open soon? Where can I follow news about this?

[nimble olive]

Jakiś mod dostępny?

[harsh bear]

check /mod

[nimble olive]

mam na mysli tutaj nie w grze

[harsh bear]

no one from PL unfortunately

[nimble olive]

nvm, can u give ban for someone?

block/ban idk how to write xd

[harsh bear]

use the ignore option in game

and u can report them if needed

[nimble olive]

how many reports does it take for someone to be banned?

[harsh bear]

no clue but u can report one person only once

and the more karma from reports u have the more trustworthy u are

[nimble olive]

one report did not help.

[harsh bear]

yeah other people can report too

[nimble olive]

i know so how many reports?

[harsh bear]

sadly i'm not sure

[maiden anvil]

they're announced in #team-updates

[nimble olive]

Vekanor#1700 can u report someone?

[harsh bear]

who?

[maiden anvil]

please keep in-game reports in-game

[high anvil]

I tried downloading the game onto my MacBook through steam, but everytime I launch it the game won’t open. I’ve seen similar issues but haven’t actually seen any resolutions to it, does anyone have any tips? All the files seem to be fine + my MacBook matches the specifications needed

[maiden anvil]

hi!! try this alternative version #help message

[high anvil]

It worked, thank you!

[near echo]

how does this event work?

[maiden anvil]

https://transformice.fandom.com/wiki/Astrological_2025

[vast dove]

hi, i have a question, can u trade tickets?

[maiden anvil]

no

[glad loom]

umm...i need help...about my account and need change email bc that email is not available and my account password maybe changed for no reason(cannot log in)

[maiden anvil]

hi! send a contact form and ask for an email change

[maiden anvil]

#events !!

[thick lava]

Hi! Every 1-3 days I encounter a problem where the game crashes immediately after loading. How can this be fixed?

[obtuse bridge]

I can't react to the message on rules and roles chat. Can anyone verify me or give me PL role?

I cant write on pl chat

Nvm i have pl role but im not verified

[fossil falcon]

i forgot my login please help

i cant log on because i forgot password and i dont remember my username

[maiden anvil]

do you know the email?

[open sonnet]

Hi, is there any chance to do something about Turkish people invading Polish servers? They constantly speak Turkish where it's not even their server, annoying every Polish player - they keep farming st and typing some random Turkish words and other such as EZ

[maiden anvil]

please use the /report command in-game

[open sonnet]

Well it doesn't help much, considering other people doing the same thing

[maiden anvil]

if you report it, mods will be able to look into it once they're available

[spring bridge]

try standalone flash version

[serene dagger]

?

Wwhat this ?

[maiden anvil]

the amount of cheese collected by people wearing either fur. the side that wins gets a thematic item added to the shop first

[kind anchor]

I have an event idea but I don't know who I should contact..

[maiden anvil]

you can post it as a suggestion in #1231145083475202048 or even apply for the event squad https://atelier801.com/topic?f=6&t=897544&p=1#m1

[kind anchor]

Can I simply cantact one of its members and tell him the idea? Instead of applying..

[maiden anvil]

i don't know actually but people have suggested events in #1231145083475202048

[kind anchor]

Thanks

[brazen wagon]

i dont think i got the tickets for high fiving during this event, ive had the same number i logged off/on with and ive done 1 and 5 after logging back on

[glad loom]

waiting for the reply....

[shy marsh]

How do I verify

[maiden anvil]

it can take up to 2 weeks! if you don't hear back after that, please contact a staff member

[maiden anvil]

you'll have to reach out to a staff member and ask them to manually verify you

[foggy musk]

banned for 360 hours because these fucking unpaid mods felt like it wow what a staff team

[shy marsh]

Mods get paid?

[maiden anvil]

no

[shy marsh]

What do they get

[maiden anvil]

it's a voluntary position

[stone flax]

I collect all 12 diff cheese but i cant buy the event box why?

[maiden anvil]

you can only buy chests with tickets

[stone flax]

It doesnt even appear that i can buy it

[shy marsh]

You have all the prizes from it already

[stone flax]

Ok

[thick lava]

Same

[placid quest]

I just bought a Back to School chest and didn’t get anything. Usually when I buy a chest, it shows in chat what I unlocked, but this time nothing popped up. I checked my Titles, Badges, and Orbs but don’t see anything new. The same thing actually happened to me during the last event, but I thought I was mistaken... Since it happened again, it looks like something’s wrong

[maiden anvil]

check your shop items and your emotes

there's a mouth item and a neck item in the chest

[past stream]

hello im new and i wonder what is this even ongoing? i know there is some sort of cheese that you get from giving a high five but how people know their numers?

[maiden anvil]

https://transformice.fandom.com/wiki/Astrological_2025 you can read more about it here

[past stream]

tysm!

[long orchid]

silly question, but is there a way to make an account out of a souris? i got some stuff from the event that i wouldnt want to get rid of.. but its okay if not i was just curious!!

[maiden anvil]

nope

[long orchid]

figured as much :3 ty!!

[west grove]

Anyone able to help me recover my account? I have clear evidence the account is mine, but I get ignored when trying to recover it through email support.

[maiden anvil]

it has to be done via contact form. if you don't get an answer after two weeks, you need to contact a staff member

[west grove]

Contact a staff member how?

[maiden anvil]

you can dm them here on discord

[mossy mason]

I GOT BANNED FOR USING VPN? WHY??

Please can someone help i got banned for 168 hours for using vpn

where can i get help i was operating an account with a friend of mine is it why i got banned??

Im sorry i didnt know it was forbidden but is it really forbidden to share an account with someone?

[shy marsh]

It’s likely that you chose a VPN that another player received a sanction on. Choose a new one and try to login again & you should be able to login.

Using a VPN properly isn’t against the rules, so no worries there! If you weren’t breaking any rules, I would say this is what happened in this situation and there is no ban on your actual account, just the VPN itself. If you need more assistance, please DM me 🙂

[errant quarry]

I need to recover my tfm account my email has been changed and I can’t reverse it

[maiden anvil]

please send a contact form

[errant quarry]

I already did but is there not a quicker process? Because I already requested to change emails before realising that my email had been changed

I don’t want whoever it is to see the emails, panic and change my pw or something

[maiden anvil]

unfortunately no

[errant quarry]

Ok and let’s say he changes pw can I still recover?

[maiden anvil]

if you can prove you're the rightful owner

you can also contact a moderator and ask for a safety ban if there's been any suspicious activity in the account (the mod would have to look into it to confirm)

[errant quarry]

Nah I still play the account as normal it’s just the email isn’t mine

I only realised cos I wanted to gift someone and then i never received an email

I thought maybe it was an atelier problem until I got email for my other account which I use a diff email for

Then I realised it wasn’t mine

[maiden anvil]

if you can't access the email the account is currently connected to, then yes it has to be done via contact form

[errant quarry]

How long does that take roughly

I couldn’t answer every question too like I don’t remember the first fur I’ve ever bought or all my sanctions

I’ve played since 2012

But I answered most

[maiden anvil]

it can take up to 2 weeks to get a response. if that time passes and you haven't heard back, reach out to a staff member

[errant quarry]

And what difference would that make if I have to go through the form to resolve this?

[maiden anvil]

it's the only way

[errant quarry]

I already contacted a mod in the game and he sent me the exact same form

[maiden anvil]

mods can't sort it out for you (they don't handle contact forms), but they can give it a nudge if you haven't gotten a response after two weeks

[errant quarry]

Alr thanks

[sturdy pewter]

hi im trying to change my avatar but its not showing up for some reason? its below 30kb n is 100x100px

[maiden anvil]

use the /avatar command in-game

[sturdy pewter]

im using it but for some reason it doesnt say that the avatar has been set or something...

[pseudo quarry]

It only works on windows I think

[sturdy pewter]

im on windows...

[pseudo quarry]

Welp

[maiden anvil]

are you on steam?

[sturdy pewter]

adobe

[maiden anvil]

use steam

[sturdy pewter]

sure ill try now

yeah it works lol

thanks!

[maiden anvil]

ofc!

[red wharf]

I completed account verification but I'm still unable to access chats in here?

[maiden anvil]

you're not verified. please contact a staff member and ask them to manually verify you

[red wharf]

where should i contact them at just a dm or somewhere within the discord?

[maiden anvil]

if you're online in the game, you can whisper an online mod (/mod). otherwise you can dm them here on discord

[stone flax]

Which eye in the shop can be edit?

[celest sluice]

None i think

[torn karma]

@winter geyser

pode me ajudar

[winter geyser]

oi

diga aí

[near echo]

does hard mode give more xp than normal?

[near echo]

ty

[azure osprey]

of course!!

[clever dagger]

Hi, do you maybe have statistics to experience without skills? 🙏

[azure osprey]

here you go!!

[clever dagger]

Thank you

[hallow patio]

HIII, does anyone knows how to download transformice on macbook

[maiden anvil]

hi!! #help message or #help message

[hallow patio]

oh god

im so stupid

but

i use the 2 method (becoause this look like easier)

but i dont know where is

open location

what is that

[maiden anvil]

it shows after you click the file menu

[hallow patio]

okay i try 1 method because i dont know where is the file menu bahahahhaha

i cant :((

i need instruction for idiots

okay i have adobe air!!!

what next>

?

im so sorry for a problem

[maiden anvil]

download this http://staff.atelier801.com/dl/Transformice.app.zip

unzip it. since you have adobe air you should be able to run the game

[sturdy pier]

Hello, I'm having trouble changing my username. Is there anyone who can help?

[harsh bear]

what's the issue?

[sturdy pier]

I tried to change my username on the website, but during the process I received a warning that this username was unavailable. However, there is nothing wrong with the username I want to use.

[shy marsh]

whats the username

[sturdy pier]

The username I want to take is “Emir”

[harsh bear]

maybe too many people have this username already?

[sturdy pier]

Before changing my name, I created a new account to see if I could get that name. There were no issues when creating that account. Now, I'm having trouble changing the name on my own account.

[shy marsh]

reload and try again

[sturdy pier]

I tried many times, but it didn't work.

[shy marsh]

maybe it is your username already

[sturdy pier]

No, I'm still using my old username.

[maiden anvil]

if an account has been created with that name recently, there's a cooldown period before you can create one with it

[sturdy pier]

How long will I have to wait?

[maiden anvil]

try 24h

[hard oak]

when did you create?

every 6 or 8 hours u can create another account with the same name

[sturdy pier]

I created it around noon and will try again in the evening

I thank the friends who are interested

[jade basalt]

this might not be the place, and in which case i apologise; but

is this a fur or a costume? I haven't seen it before, and it's really cool

[maiden anvil]

it's a consumable fur!

BUT!

#votes message

[jade basalt]

whoaa, I've been gone for too long; I don't recognise most of those haha
tysm! so it'll be permanent pretty soon, cool

[rancid bluff]

hello everyone! i'd love to contact a forum sentinel to provide me some information

[wintry compass]

The verying link is not working

[shy marsh]

game dont load?

[lament heart]

same mine isnt loading

[past frost]

can somebody please help me with login 🙁 i haven't logged in for a couple years and it still won't let me even with my account connected to my steam

[lament heart]

the servers were down so that mgiht be why but theyre up again

[icy tiger]

i need a help w some mod

[maiden anvil]

we know and are working on it

[harsh bear]

is there a way to remove ur avatar in game?

[shy marsh]

From forums

[harsh bear]

oh really lol

[prime kite]

How can I verify my acc here?

I still dont know I pressed this link so many times and its opening this discord server in my browser and nothing happen

[harsh bear]

the verification link is broken atm

[prime kite]

ah ok

[maiden anvil]

please contact a staff member and ask them to manually verify you

[golden bison]

is there an updated standalone for mac

[maiden anvil]

#help message

[abstract locust]

hi how to become authorized? i tried to click the link but it just loops without authorization?

[maiden anvil]

contact a staff member and ask them to manually verify you

[abstract locust]

ok i dmed a modo

thank you!! 😊

[worn edge]

command /avatar is not working

[maiden anvil]

where are you playing? steam?

[worn edge]

ye i put one photo from my pc but it dont work and when i put another it work

[maiden anvil]

it's an issue w the photo then, it might be too big

[worn edge]

can i send here

u can see it

[maiden anvil]

it has to be under 512kb

right click the file and check the size in properties

[worn edge]

4.46mb

damn

[maiden anvil]

you can resize it

[worn edge]

could u tell me how? pls

[maiden anvil]

sure! use any image editing software (photopea works, it's online and free) and open the image there. there should be an option at the top (says image i think) and there'll be a resize option

or you can dm it to me and ill do it for you

[worn edge]

tysm ill try

[distant stone]

Will I get banned if people spam /ban * my username * for no reason?

[maiden anvil]

you might be roombanned but you'd only get banned from the game if you'd broken the rules and someone reported you via /report

[distant bone]

Bonjour, je suis un joureur de 2010 a 2015, mon pseudo était Armeniano que j'avais changé par Ra_ce, je ne me rappel de plus rien possible de retouver le compte ?

[maiden anvil]

hi! please send a contact form here https://atelier801.com/contact here, in english, to try to recover your account

[serene dagger]

sry

mb

[distant stone]

Thanks

[rocky delta]

helloo, i wanted to ask a lil something - is there a known bug of being showed that you are banned for hacking? i logged in through a vpn and it said im banned for a week - then switched to data hotspot and im fine. does anyone know anything about this? is it generally not a good idea to use multiple networks? it said something along those lines in the rules.

[harsh bear]

vpn literally switches u to any IP in the world and if u switch to a banned IP you're gonna get a window that you're banned lol

[rocky delta]

and why are any of the generally accessible vpn ips banned? I dont think i get that

[harsh bear]

because somebody that played on that IP got banned

[rocky delta]

well, sure yeah that makes sense, but also seems like a real deficiency on their end tbh

anyway, thanks

[fringe summit]

Hey, i did the step by step from faq but i do not think my account is vertified on discord.

[maiden anvil]

please contact a staff member and ask them to manually verify you

[fringe summit]

tyvm x

[worldly linden]

if you send me a forum message, I can do it for you
https://atelier801.com/new-dialog?ad=Vividia%230010

[fringe summit]

ON IT

[crystal grail]

hii im also having the same issue with verification, and i tried to use the adobe thing to get /avatar to work on mac but it still doesn't work

[ancient yew]

hi i just opend back to school chest , but it didnt give me anything ? is it a visual bug in chat or ?

can u tag me if anyone answred

[maiden anvil]

check your shop items

there's a mouth item and a neck item in the chest

it could also be an emote

[ancient yew]

ill check

is it one of these emote ?

i dont see any new cloths

[maiden anvil]

yep! the pigeon

you're now the proud owner of a derpy pigeon. congratulations

[ancient yew]

XDDD thanks

[patent quarry]

im trying to change the password on my account, and i type in the new pass word and then it just says changing pass word but never acutally does what do i do ?

[maiden anvil]

https://atelier801.com/account if you can log in to your account
https://atelier801.com/forgotten-password if you can't

[patent quarry]

thanks this worked : D

[spark sapphire]

Hi is there someone specific I should message to be verified? Not sure where to go on the forum

[crystal grail]

is there any other way to use /avatar on mac? i tried the adobe thing and it didnt work, and also im having an issue with verif

[spark sapphire]

I was told you need a staff member to verify atm since the bot is down? Not sure exactly but when I asked in chat that's what I was told

[crystal grail]

how do i do that?

[harsh bear]

tell a staff member to verify u

a mod, a senti

[spark sapphire]

any of them?

and on the forum or is on here okay? >.< sorry

[crystal grail]

can i @ them or is that not allowed

[harsh bear]

try dms or in game

[crystal grail]

okay

[worldly linden]

anyone who needs verification, feel free to message me on the forums https://atelier801.com/new-dialog?ad=Vividia%230010

[harsh bear]

thank you Vivi <3

[spark sapphire]

Thank you!

[acoustic burrow]

is there a way to appeal for unban for account that was banned around 4yrs ago??

[maiden anvil]

if the ban was correctly placed it won't be removed

[harsh bear]

got a question about the sales. if a certain item has appeared now how long would it take for it to come back again? is it up to the sales squad or can one come back a month later for example?

[idle sky]

yes it's up to the sales squad, but it is highly unlikely for an item to come back 1 month later because there are a lot of items; items that haven't been on sale recently deserve more of a chance to go on sale before repeats

[harsh bear]

thank you

[heavy fog]

hello???

please dont just delete the message i need help with this

[shy marsh]

Hello! I didn’t see what was posted previously, but if you need to appeal or something similar you can message me privately. If you’re reporting someone who is currently breaking game rules, you’ll need to use the in game report system.

[rancid bluff]

hi Cate! how can i talk to any sentinel here?

[maiden anvil]

dm the green names >

[rancid bluff]

no other way?

[maiden anvil]

you can contact them in the forums as well

[hidden nexus]

Hello, about two weeks ago I sent a message through the forum contact about a problem with my account, but I haven't received a response yet. How can I contact a member of the staff directly?

[fiery shuttle]

hi, you can send me a private message

[fossil falcon]

yes

can you help?

i remember that my name was szymon and something

i think

[maiden anvil]

create a new account using the same email. when you try to log into the game, use the email in the username field and enter the password to the recently created account. a pop up window with the accounts associated with that email should appear; that way you can find out the username

there are a lot of szymon accounts. do you know the registration date? or at the very least the year

[fossil falcon]

i dont know a year but proppaby it was szymon szymek 2011 or szymon2011 or something like that

[maiden anvil]

let me take a look

[fossil falcon]

i created a new one

szymon2011

i did the same e mail as last

[maiden anvil]

when you try to log in using your email and the new password (for the new account), does it show a menu with a list of accounts?

[hybrid current]

Hiiiii. I know this is probabyl brought up fairly often, but I am looking for a long lost account, and I don't remember the variation of the username I used, so using forgot password seems unhelpful. 😓 My username was Aloe / Aloed / Alloed / Alloe / something of that variation and I played the cannonball mode frequently. I had alot of items on there and I was hoping to somehow be able to access my old account for nostalgia sake. It's been near a decade since last playing and I know it's a long shot but figure it would be worth a shot in asking for help. ❤️

[maiden anvil]

do you know your email?

[hybrid current]

thats the thing, i have like 12 emails. i have already tried making new accounts under the variations of the emails i thought it could potentially be linked to, and didnt experience the pop up of the "multiple accounts which do you want to log into"

[maiden anvil]

oooof

[hybrid current]

yeaaaaa 🤣

i dont know if there's a way to verify or look up accounts based on names in friendlist or items or giving a list of emails

[maiden anvil]

do you know the registration year?

[hybrid current]

oof i want to say 2010-2013?

[maiden anvil]

Alloed#0000 (june 2012)
Aloed#0000 (november 2011)
Alloe#0000 (june 2011)
Alloe#1528 (june 2019)
Alloe#2224 (october 2020)
Alloe#7095 (september 2023)

https://projects.cypher801.app/profile/results.php?player=Aloe here's the list of Aloes

you can search the usernames yourself and the profiles show the account's outfit so maybe you can recognize it like that

you can also look up the ones i listed above

[hybrid current]

bless you, thank you

i found it

LOL

amazing

how do i go about verifying an account is mine

I clicked further into a profile and saw "soulmate" and its actually my partners username attached with it

crazy. its the Alloe #0000 (june 2011) account

[maiden anvil]

you'll have to send a contact form https://atelier801.com/contact to try to recover it

[hybrid current]

thank you so much :)

[hybrid current]

how do i cancel a help request? i just got so lucky and was able to access my account <3

[maiden anvil]

i don't think you can but if you ever get an email back from the contact form admins, you can just not reply or reply saying you've regained access to it in the meantime

happy to hear you've recovered it!!

[hybrid current]

thank you!!! so fun to see all the old stuff i had :)

thank you so much for your friendly help, appreciate it!

[icy tiger]

@topaz eagle can u help me ?????

or @signal loom @pseudo halo pls

[worn edge]

what could i do

[golden loom]

Hello, I forgot the username of my old account, it was like Sami1340, but when I log in, of course, I know the password and email, but the problem is that the username is mandatory to log in, so can someone help me with this problem?

[maiden anvil]

you can log in with your email

[golden loom]

only?

idk where?

email only idk where?

[maiden anvil]

when you try logging in to the game, write your email in the username field

[golden loom]

THANKSSSSSSSSSSSSSS YYYYYYYYYOOOOOOOOOOUUUUUUUUUUU

[maiden anvil]

[covert needle]

hello

i have the same problem

Peanur#3682 is my username

i can log into the new account i made with the same email

but the old one does not work

oh nvm i had a brain fart

[strange wigeon]

I've clicked the link and logged in/clicked verify on the website but my account still isn't verified on discord

[sturdy swan]

Made a staff application and never got a response to it, checked both gmail and atelier website

[maiden anvil]

you can contact a staff member just to check if your application is still under review. otherwise, patience is key

[maiden anvil]

please reach out to a staff member and ask them to manually verify you

[strange wigeon]

how would i do that ?

[maiden anvil]

you can message them here on discord, dm them in the forusm, or whisper a moderator in/game

[strange wigeon]

@signal loom @native helm could i possibly get help w verification

[worthy tide]

some shaman items don't load, how can this be fixed? I wanted to buy new boxes, but they are simply invisible at the store 🙁

[maiden anvil]

there's not a fix per se but the sales are pinned in #chat. otherwise you can use [this](#chat message) method to identify the items

[cyan ruin]

Why i cant talk in the FR chat ? I did the 801 check ;-;

[maiden anvil]

you're not verified

please contact a staff member and ask them to manually verify you

[cyan ruin]

Kay

@signal loom @winter citrus @lethal crest @strange patrol help me with verification pls 🙏🥺

Aaaaah sry 😭🔫

How do i even find them in the game ? /⁠ᐠ⁠｡⁠ꞈ⁠｡⁠ᐟ⁠\

[worldly linden]

you can send me a forum message here https://atelier801.com/new-dialog?ad=Vividia%230010

I can help verify your account that way

[cyan ruin]

Oooh thx

[strange patrol]

Ton "À propos de moi" 😭

[cyan ruin]

😭🔫

[rigid sparrow]

vip#0010 unfair ban

[maiden anvil]

If you'd like to appeal a ban, contact a moderator privately. This isn't the place to do so.

[rigid sparrow]

As I wrote, it is being banned

vip#0010

[maiden anvil]

Contact a moderator privately. Thank you

[rigid sparrow]

ok

[mighty pond]

Excuse me but are you really checking when ppl report about the insults? Cause i see no action with all my respect

[maiden anvil]

if you've reported something, a mod will check it out when they can. in the meantime you can use the /ignore command so you don't have to read the messages

[mighty pond]

Well alright thank you

[rotund chasm]

.

@coral musk jest szansa moze na weryfikacje mojego konta tutaj?? Slicznie prosze

[solid jetty]

question

did yall remove old acounts from like 2015-2018?

[toxic tiger]

I highly doubt they did that

[solid jetty]

idk if they can help me log on my old acount

ive spent my childhood playing this game and i cannot log into my acount

[maiden anvil]

please send a contact form https://atelier801.com/contact in english to try to recover your account

[dense jay]

What are the reasons that can ban someone from HOC? @maiden anvil

[maiden anvil]

Players who have been banned for over 350 hours (e.g. cheating) in the last 6 months or who have an active permanent ban are excluded from the leaderboard.

[drifting solstice]

jak miec mozliwosc pisania na polskim serwerze?

[clever dagger]

Musisz się zweryfikować, narzędzie chyba nie działa to napisz prywatnie do modów lub możesz w grze poprosić jak są online

[rapid marsh]

someone is calling me the "n-word" in tfm private messages for no reason? any help?

[maiden anvil]

please use the /report command in-game. you can also use /silence to close your whispers or /ignore to not read or receive more messages from them

[rapid marsh]

i did report

[maiden anvil]

if you've already reported, a moderator can check it out when they're available

[astral willow]

Siemka mialam przerwę prawie 8 lat i weszłam na transformice okazało sie ze mam az 5 kont czy da sie to jakoś usunąć zeby zostało 1 tylko?

[maiden anvil]

send a contact form https://atelier801.com/contact in english and ask for them to be deleted

[astral willow]

Okey thanks

[signal lodge]

Hi may I dm a mod?

[shy marsh]

Hello! You can message me if you still need help.

[lean plume]

im running from steam and the sound just became bugged out of no where. it cuts out, loops or is delayed. i made sure im using the right audio output, closed any background apps that might interfere, verified the integrity of the files, ran steam as an administrator and fully restarted the game, steam and my pc. this is the only game that does this. is there a way to fix this?

[covert sorrel]

Recovery account

Help!

[river shore]

#help Hello, I need help with an account that was unfairly banned for an exorbitant amount of hours. I contacted the mods, but they didn't respond.

[maiden anvil]

please send a contact form in english to recover your account

[maiden anvil]

what's the ban reason?

[covert sorrel]

password

[covert sorrel]

I already filled out the form. Does it take long to get a response?

[maiden anvil]

it can take up to 2 weeks; if you don't hear back after those 2 weeks have passed, please contact a staff member

[covert sorrel]

Okay, if I don't get a response, should I contact a staff member here?

[maiden anvil]

yep, you can dm them

[covert sorrel]

How do I do that and how do I find someone from the administration?

[maiden anvil]

the contact form admins aren't in this server. as for staff members, they're the yellow (mods), green (sentinels), and blue (mapcrew) names in the list of members >

just right click their names and then choose the message option. make sure your own dms are open (right click the server icon > privacy settings > allow dms)

[covert sorrel]

Okay, thank you very much for your help, I will do that.

[river shore]

@maiden anvil sorry, me not speak English (traductor) .
The reason was that I wanted to exchange my account for one with more skins at the time but I found out more through the ban that I was prohibited, the problem is the exorbitant amount of hours they gave me, I tried to contact a mod but he couldn't answer, it's been almost two years and he couldn't solve the problem, thanks for reading 🥲

[maiden anvil]

if the ban was correctly placed it won't be removed

[river shore]

Can't even the hours be reduced? Because it's excessive. I didn't even use hacks, and it was my first infraction, so to speak.

I don't see the reasoning behind this basically permanent ban.

[maiden anvil]

different sanctions have different durations; you can talk to a mod about it if you want but i highly doubt it'll be reduced

[river shore]

Uff, anyway thanks for everything

[latent vapor]

I have one question. Back at 2013 i had an account, way before de E-mail thing, and i lost the password. Nowadays I can't get it back because it isnt conected to my e-mail. Is there anyway to get that account back? (I have one from 2019 that I use, but i really wanted that old account back)

[maiden anvil]

try sending a contact form as well

[latent vapor]

where? I was trying to find a way to contact the staff or something but i admit i have no idea how

[maiden anvil]

https://atelier801.com/contact

[latent vapor]

thank youuu ❤️

[weak thistle]

can anyone explain the event to me please?

[maiden anvil]

there's a guide pinned in #events

[ornate briar]

This Wiki is your friend https://transformice.fandom.com/wiki/Astrological_2025

[weak thistle]

I don’t understand it at all that’s the problem

[river anchor]

your account is assigned a certain cheese, you use a sun item to see what your cheese is, when you high five people on that map you "get" their cheese and they "get" yours, and each cheese correlates with a certain number, and you get certain rewards from each cheese you collect, but you can only high five one person per map to get that cheese, otherwise you need to wait until the next event map

[hidden nexus]

Hi, I could speak with you regarding an update on my case?

I tried to send a private message but it wouldn't let me.

Or if there is any other moderator or admin who can help me

[maiden anvil]

I'd already mentioned it above

[fiery shuttle]

sure

[fiery shuttle]

I sent you a friend request as I have my dm's closed at the moment

[rotund chasm]

@fiery shuttle can i get verfied on server??

[fiery shuttle]

sure, sure. send me your discord username from the account you want to verify: https://atelier801.com/new-dialog?ad=Faerie%230010

[rotund chasm]

Thank youu

[maiden anvil]

if you need help with the contact form, please reach out to a staff member privately

[maiden anvil]

and if they've already bumped your request, you'll have to wait the two weeks again

[shy marsh]

Why is the game crashing all the time?

[maiden anvil]

you should wait the 2 weeks after the most recent forwarding and then contact a staff member again

[shy marsh]

You can message me, but if you’ve spoken to this many people and send it many forms, it’s likely that your issue can’t be resolved.

[foggy musk]

can i contact like a mod about something like really scary and personal someone just told me

[jade sierra]

@cursive nest You banned me on UNO for 'hack' even though all I did was a harmless glitch that can happen to anyone even without trying 🙂

I can record a video and prove it

[shy marsh]

whats the glitch

[tribal jasper]

Hi How do i verify my account?

[jade sierra]

I wouldnt even consider it a glitch, its just a matter of joining at the right time, everyone can time it or even do that by accident

[maiden anvil]

please ask a staff member to manually verify you

[tribal jasper]

okay thank you sm!

[foggy musk]

thanks for nothing guys i really needed the help but i guess we're gonna let this guy just roam free telling people where they live in their whispers this is so adorable and wholesome of you moderators ignoring whispers ^_^

[lyric compass]

I can see how this glitch is harmful, actually. If you’re purposefully doing it like it seems you did, then it’s giving you an advantage of getting a chair in the room over the other players. So I would highly recommend not doing this anymore.

[jade sierra]

Okay, but how is this a "hack" worthy of a 360h ban? Perhaps some moderators could first do some research before straight up banning people

[lyric compass]

You don’t have to ask to contact a mod, just see what mods are online to the right and then contact one.

[jade sierra]

There's a lot of people doing it and you can do it by accident like I said

[foggy musk]

i contacted groovy and they just left after i asked them ^^

[maiden anvil]

have you reported the user?

[foggy musk]

yes

[maiden anvil]

in that case, a mod can check it out once they're available in the meantime you can close your whispers or straightup use the /ignore command so they won't bother you

[cursive nest]

Hello! The sanction has been corrected now (glitch abuse). I’ve seen you doing this many times, pretty much every round, and not only today, so please avoid this in the future

[mental furnace]

@north sigil dead

[jade sierra]

I reported this glitch multiple times over the years and its been always ignored, like I said i've seen multiple people do it, it can happen by accident and i've never heard about anyone getting banned over it

[fickle dragon]

HIHI
i tried searching up my old account, but i cant find it :[ is it possible that the username got changed, and someone got into it? because im not sure if it got deactivated in some way or banned i dont think i have the email to it either

i also had another account i just searched up through the in-game friending thingy, and it looks like this account of mine got wiped maybe thats why i cant get into it 💔

[maiden anvil]

what's the username?

[storm minnow]

Hola, alguien me puede ayudar?

[turbid violet]

Wait now you can get banned even in uno room just simple by joining what?

[maiden anvil]

That's not what this is about; it's been explained it's a glitch that is being abused (presumes intention and repetition), and that is bannable.

[turbid violet]

What about vanilla bug abusers haven’t seen them getting banned for throwable glitch 🫢

Crazy didint even know uno had glitches

[maiden anvil]

If someone is breaking the rules, use the /report command and a mod will check it out. Someone breaking the rules doesn't make it okay for other people to do the same.

[stone barn]

what glitch? never seen a vanilla throwable thing

[errant quarry]

Been more than 2 weeks since I submitted a form to regain access to my account. Provided all evidence to prove that I’m the original owner of the account but still haven’t heard back nor got the email changed on my atelier transformice account

[maiden anvil]

please contact a staff member privately

[errant quarry]

Can I do you?

[maiden anvil]

i'm not a staff member, try a moderator >

(yellow names)

[errant quarry]

Ahh I see alright

[errant quarry]

Is there a mod here

[signal loom]

Hi, you can DM me if you still need help

[fickle dragon]

so sorry for the late response!! the username that i cant find the account to at all is Jammer5jfwj! the other that i think got wiped would be Syrupp#6735

[harsh bear]

does the verification thing work now?

[maiden anvil]

https://projects.cypher801.app/profile/?player=Syrupp%236735 syrupp shows for me here! as for the other one, you could try reaching out to a mod to ask about it maybe they can help

[fickle dragon]

thank you!! its just that for the syrupp account, all of its levels are gone, the title, etc!! how could that have happened? i remember having stuff on there, but its sad to see it all gone

[maiden anvil]

i don't think accounts can get wiped like that

[shy marsh]

türk mod var mı?

Who is responsible for reviewing account bans? Could you please assist me?

[maiden anvil]

you can contact any moderator privately

[shy marsh]

thanks

[turbid violet]

When they use snowball or other throwable item as they run to the side and gets extra boost to make bigger jumps or impossible jumps

[stone barn]

that's not really a bug, is it? it's just a use of the knockback they give

[turbid violet]

I mean I saw a lot of people saying in karma chat of * report bug abuse* for it, since they get the knockback from behind their mouse as they throw it and they get in front somehow and makes the impossible jump

So I mean I think that’s bug if the uno room also counts as bug 🫣

[stone barn]

I don't think that's exactly the same use of a bug, but I'll leave that to the mods to decide.
karma chat is a whole different society on their own, they report for everything tbf

[turbid violet]

Im not talking ofc when there’s 2 people and one throws and other climbs

[stone barn]

yeah I get you

[turbid violet]

That’s normal it’s just strange for one mouse to do that 🤣

[spare storm]

im kind of new here, is it normal for the game to look this pixelated

[fallow bridge]

so from what I understand from Winamice's waiting and how Cate explained your contact system's inner workings

[viral shoal]

if you are in fullscreen yea

[fallow bridge]

I understand the game is near the end of the line after all these years, and since your mods can't do anything about the bans. My time is spent better moving on.

It indeed is my fault for keeping the leaked password on my tfm account, there was no issues for years so I didnt bother, it was this email login showing the accounts that hit the final nail, so be it.

[viral shoal]

this game's is pretty good actually I think :>

[fallow bridge]

it's an easy game to play with a chat, these used to be a thing and they are disappearing one by one. But yes they are good

[viral shoal]

tfr is still infinitely better than modern slop games

more than happy to spend money on it unlike those other ones

[maiden anvil]

hey guys pls move to #chat for regular chatting

[spare storm]

is there any way to fix it? using the emotes makes it clearer but thats about it :(

[silver rivet]

a question Is there any way to lower ping for people in South America (Argentina)? normal ping in tfm 250+ always lose first for net... it is stressful and demotivating

[maiden anvil]

you can use a vpn. the game servers are in france so the closer you are to them, the lower your ping will be

[quiet lion]

How can I report a person in here?

There's a not so good person in this server but I don't see any ticket system.

[maiden anvil]

dm me

[prisma hawk]

it's because emotes are in vectors and normal motions are in raster for performance reasons, so when the game window is scaled up the emotes look smooth and everything else doesn't; you cannot resolve it through transformice itself

maybe using something like lossless scaling can help you, but that depends on whether your pc is good enough to run that

[spare storm]

Ah i see thank you!

[mental furnace]

@north sigil !

[mental furnace]

cannot verify... @hushed veldt

[mortal quartz]

como recupero un cuenta antigua?

[hushed veldt]

https://staff.atelier801.com/discord/

[maiden anvil]

if the verification tool still isn't working you'll have to contact a staff member and ask them to manually verify you

[cerulean quarry]

Hey people, can I change my in-game name? This question appeared in my mind and I don't remember hearing someone talking about it 😬

[maiden anvil]

https://atelier801.com/account

it costs 1500 fraises if you don't have a #0000 tag

[cerulean quarry]

If I already have a tag though?

Do it change something? The price or something else

[maiden anvil]

you'll have to pay the 1500 fraises

having a 0000 tag lets you change your name for free the first time

[astral willow]

hej mam problem stworzyłam plemię i dodaje komendę zmiany mapki chcę aby ona była cały czas ale niestety gdy czas upływa ona znika

jak zrobić aby była cały czas?

[harsh bear]

w opcjach masz

kolo zebate

[astral willow]

o kurcze,dzięki wielkie

❤️

[clever dagger]

panie mnie też ucz takich nowinek :v

[astral willow]

a wiesz może jeszcze jak włączyć muzykę z linku?

[harsh bear]

musisz miec mape z telewizorem

[astral willow]

mamy

[harsh bear]

ale nie taki zwykly tylko wiesz jaki

[astral willow]

wiem taki duży

ale jak włączamy muzyka i linka dajemy to nic nie leci

[harsh bear]

moze nie bedzie dzialac muzyka

[clever dagger]

chwila to telewizory nadal działają? wat

[maiden anvil]

hey guys could you move to the PL channel or dms, please?

[astral willow]

no jak czytalam to podobno nie

[clever dagger]

sorry cate 🫂

[maiden anvil]

they'll have to verify to talk in the pl channel, sooo they'll have to contact a staff member. if the original situation has been sorted out and this is an offtopic conversation, it's best to move somewhere else if you can

[mental furnace]

yeah unfortunately that does not work either, i will contact a mod

thank you!

[hearty bobcat]

anyone know if cfm is still being made

[silk lava]

dead for years now (even the remakes)

[rare crown]

hii, i changed my ingame name, how do i change it on the server?

[maiden anvil]

contact a mod and ask them to manually reverify you

[agile wyvern]

Hey there, you can contact me via forum DM's. https://atelier801.com/new-dialog?ad=Damdydam_dyl%230010

[rare crown]

thank you! I sent you a message 🙂

[agile wyvern]

Done!

[rare crown]

thank you, appreciate you so much!! ^^

[zealous abyss]

Silly question maybe, but is there a way to swap out or “equip” different consumables that sit there above the player ranking? It seems to be random for me what ones ended up there

[maiden anvil]

yes, open your inventory with I, click the items, and click on unequip on those ones + equip on the ones you want

(uppercase i)

[zealous abyss]

Ayy, thanks so much!

[fossil falcon]

now it does

[maiden anvil]

so you have the nickname of the account you're trying to recover, right?

[fossil falcon]

yes

i am reseting the password noe

[maiden anvil]

[fossil falcon]

its saying changing password and it is loading

how much it takes?

on avarge

thank you

i got my account back

[maiden anvil]

yay!!

[fossil falcon]

how to get rid of that handsome mouse and get a normal one

mine has a wrong face

[maiden anvil]

if you have any furs in the shop, just equip one of them

[fossil falcon]

but i used an item

and my mouse changed

[maiden anvil]

it's normal, that's a consumable fur

if you don't have any shop furs, you'll have to keep playing and the consumable will wear off

[fossil falcon]

thank god

[shell haven]

Anyone must verify ?
For Poland chat

[maiden anvil]

ask a staff member to manually verify you

[arctic mantle]

What are the little shells in coins used for?

[azure osprey]

you can buy items like costumes, pets, throwabled, etc. from event npcs with them :3

[arctic mantle]

Ohhhh ok thank u

[merry jacinth]

who should I contact to manually verify me? because the verification isn't working for me

[maiden anvil]

contact any staff member

[agile wyvern]

You can contact me via forum DM's. https://atelier801.com/new-dialog?ad=Damdydam_dyl%230010

[hearty osprey]

POMOCY PL, moj nick w grze Guginka, albo Guginkaa, nie pamietam przez ile a...

Nie moge sie zalogowac a wpisuje haslo normalnie a gdy juz biore zeby mi przypomnialo haslo to pisze ze nieprawidlowe inf

[stone barn]

Konto z takim nickiem nie istnieje, przynajmniej tak mowi mi forum

[hearty osprey]

a przez dwa a?

[stone barn]

nie wazne ile a wpisze, forum by to uzupelnilo

[hearty osprey]

...

niemozliwe no

w weekend jeszcze wchodzilam

[maiden anvil]

there's Guginka#0000 and Guginka#1254

[stone barn]

okay then, why didn't it work for me?

[maiden anvil]

#1254 seems more recent and it has a title from the fishing event; could that be your account?

[hearty osprey]

yes that is mine account

thank u

[maiden anvil]

[torn robin]

Can I recover an old account if I don't remember the details? I used to play when I was a child.

[maiden anvil]

you'd need at least the username

[torn robin]

Yes I know the username

[maiden anvil]

https://atelier801.com/contact send a contact form here

[merry jacinth]

ty! i sent you dm there

[agile wyvern]

Done!

[merry jacinth]

tyy

[clear kayak]

I was wondering how do u get Pfp's on your account. I uploaded one awhile back. It disspeared?

[maiden anvil]

use the /avatar command in-game

[clear kayak]

then everytime i upload one now its no longer works or there

O thank you so much!

[clever dagger]

hello, how to use utility in tribe? command or sth?

[prisma zealot]

Can i get verify

[azure osprey]

/module utility should work

[clever dagger]

it worked, thank you

[azure osprey]

glad to help

[prisma zealot]

Elo

Halo zawołaj ktoś do weryfikacji

[maiden anvil]

contact a staff member

[prisma zealot]

Where

[maiden anvil]

you can dm them here on discord

[worldly linden]

if you send me a forum PM I can help with manual verification https://atelier801.com/new-dialog?ad=Vividia%230010

[maiden anvil]

ty vivi

[prisma zealot]

I would love to do that but my account got banned but i wasnt even active on it for almost 4 years so i cant

[clever dagger]

@azure osprey how to give admin or sth like that in tribe on this utility for example to use command to teleport

if you know ^-^

[azure osprey]

!admin [name]

if you want to remove that you just type !unadmin [name]

[clever dagger]

i tried not working :c

in tribe

[azure osprey]

not sure then! i don't think there's another command for that

[clever dagger]

oh, ok thank you ❤️

[clear kayak]

Outta curiosity do u guys you guys do staff hiring?

Or how is that done

[maiden anvil]

staff hiring is done through apps. different communities might have apps open at different times

you can scroll through #team-updates to see if anything has been announced

for EN i believe mod apps are open indefinitely #announcements message

[warm walrus]

Uhhh I encounter a problem that came out of nowhere and it's...kind of a big one?
My A801 account seems to have...disappeared? I can't log into the game with the correct username and password, I can't connect on the forum as well and all my messages and threads seem to have simply vanished. I also can't find myself using my username. I literally vanished

Oh, apparently I've been hacked.

[maiden anvil]

https://atelier801.com/contact you can send a contact form here to try to recover your account!

[warm walrus]

Done, thank you! I really hope I can solve this with a mod as soon as possible, it's a very old account (2010) and it still might have bank coordinates linked to it and I don't want to risk that

[maiden anvil]

payment details aren't saved afaik

[warm walrus]

Good to know, well the hacker still has access to all of my privacy with the PMs and friends though lol (cries in French)

[maiden anvil]

hopefully you can get it sorted out asap. you can try contacting a mod (yellow names >) and see if they can safety ban the account

[boreal seal]

my transformice won’t load

my computer is like brand new and everything else works

when i open it the tab comes out but its js a blank screen

[hot island]

same thing happend to me

[balmy echo]

try these above @hot island @boreal seal

if none work or the game doesn’t fix itself give it a couple of days - a week it usually fixes itself with time

[delicate nebula]

Hey guys! Sorry if this isn't the place to ask this, but I've been trying to sign in to my old account. I can't seem to get anywhere despite knowing my username and email.. any suggestions?

[ripe gale]

If your acc is really old, try adding #0000 after your name :>

[hard ginkgo]

ive never needed to do that to log in 🤔

[ripe gale]

Yeah that was before they added # tags so people can have the same name

(Dw i couldnt find my acc for like 4 years because of this)

[novel veldt]

Hi @maiden anvil, so sorry for the ping! Could I quickly ask for your help with an issue? My friend ElGordito got banned, and he asked me to check with you because he was really confused about the reason.

[clear kayak]

nvm xD

[full cloak]

hey, can i get help from an admin, after purchasing a fur, i received the wrong one ??? my name game is jired#0000

[maiden anvil]

you can't get a refund but you must have bought the wrong one accidentally

[vocal willow]

hi so i havent played tfm for like 5 years and i forgotttt my username, but i have an email which was connected to this acc, is there any way to get my account back or to remind me of my username??

[waxen perch]

hi, how can i verify my tfm account?

[wheat kraken]

/avatar isn't working?

[maiden anvil]

do you know the password?

[maiden anvil]

please contact a staff member and ask them to manually verify you

[maiden anvil]

it should be which client are you using and what's your OS?

[wheat kraken]

nvm the picture was just too big, i got it lol sorry

[maiden anvil]

oki

[vocal willow]

yes

but when i do

it says that there are to many accounts connected to this email

[maiden anvil]

have you ever bought fraises on that account?

[vocal willow]

yes

[maiden anvil]

could you check your email from emails from atelier, then? maybe the username is there

or if you've ever gifted anyone a shop item, you'd have to confirm your email

[vocal willow]

the problem is that my email deletes old emails yk?? the oldest emails i have are from april 2025…

[maiden anvil]

oooof

is there anything you remember about the username?

[vocal willow]

WAIT

i remembered

my username

it could be

Twokyo?

but im not sire

twokyo

but i dont remember the #…

is there any way u can chexk the hashtag to that acc?

i think there was a number 7 in after the hashtag but im not sure

[maiden anvil]

let me try

Twokyo#5379

[vocal willow]

YES

OMG

omgomg

tysm wait ill try to log in

OMG I LOGGED IN TYSMMMMM

[maiden anvil]

ofc!! happy to help

[lime wedge]

Hello!! I was a player become adobe flash was removed and I was wondering if old inactive accounts get deleted? I can't seem to sign into my old user

[maiden anvil]

they do not. make sure to include your #tag at the end of your username

[foggy bison]

yeah, yo. Can i get some permissions to change my nickname on this server? Dont wanna change the main one tbh coz of rest of servers. Thanks, Arystokrata

[maiden anvil]

hi! please contact a staff member and ask them to manually verify you

[lime wedge]

Oh I have no clue what my tag was. Is there a way to find out?

[maiden anvil]

what's the username?

[foggy bison]

@iron sleet polish brother, can u help me? ^^ Thanks Cate 🙂

Arystokrata

[maiden anvil]

no no, not you sorry

[lime wedge]

I belive Mcienze

[maiden anvil]

i can't seem to find it do you know the email?

[lime wedge]

i know a couple options that could be the email 🥲

Is caps important? the m might not be a capital

[maiden anvil]

nope, it doesn't matter

[lime wedge]

ohh ok

[maiden anvil]

could the username be different?

[lime wedge]

Maybe

I think I'll give up on trying, thanks for you help 😄

[maiden anvil]

aw

[wet osprey]

helloo i need a bit of help, ive been falsely banned and presumabely spam reported , would be nice if i got to talk to a mod

[covert sorrel]

Olá bom dia, tudo bem?
Estou precisando de um suporte urgênte, alguém pode me ajudar?

[maiden anvil]

te respondi no #br

[clear kayak]

How do u change usernames on your old account ;-; my old account username is very cringe

[dense jetty]

Hi, where can I find patches/updates about the game, kinda wanna read em

I play survivor a lot, but the cannons feels ‘sticky” nowadays trying to see if there was a patch one that

[maiden anvil]

https://atelier801.com/account

[clear kayak]

Thank you!

[maiden anvil]

https://transformice.fandom.com/wiki/Game_updates

[clear kayak]

What if u don't have the email or deleted the email awhile back to change the username

Can you request to change the email

[maiden anvil]

you'll have to send a contact form for that yeah

https://atelier801.com/contact

[clear kayak]

Thank you! I just remeber the login xD and the username

[knotty gust]

Hi, a person who I beated in a survivor PVP game said he would ban me and started insulting me. Then I got banned for pedophilia and racism for 360 hours. Please, this person abused his power by lying and got me banned. Could someone help me? :c
what can I do?

[gloomy narwhal]

I was there, he threw racial slurs in the room chat and made very weird comments don't listen to him

[knotty gust]

:c and what can I do ?

some mod ban me

.-.

[maiden anvil]

please contact a moderator privately

[knotty gust]

how can I do this¿

:c

[maiden anvil]

yellow names >

[knotty gust]

okei

sry Im new in discord

[knotty gust]

@signal loom can u help me :c ¿

or some mod can contact me when free

pls pause music :c

[wet osprey]

not sure if this was replied to i still would like it figured out...

[maiden anvil]

mods might not check this channel so it's probably easier for you to reach out to one of them directly. they're the yellow names >

[wet osprey]

alright i did, thank u

[sand obsidian]

BONJOURRS JE SUIS BANN POUR MON NOM COMMENT JE FAIT ?

[dense jetty]

Thank a bunch!

[low pumice]

how do i validate my discord?

i clicked the first link in rules and roles but it just led me to the invite for this server

[stone barn]

the bots broken afaik, you should contact a staff member

[low pumice]

okei

[naive peak]

Which ones are staff?

[stone barn]

the yellow (mods), green (senti) and blue (mapcrew) people on the right >

[maiden anvil]

Vivi is usually available ^

[naive peak]

Thanks!

[shy marsh]

Hi, How i can hide the suggerencys menu?

[maiden anvil]

long press the name of the channels, there's an option to hide them

[shy marsh]

Thanks ❤️

[true nexus]

how do i change the email to an account in the game which the email has long been lost?

[maiden anvil]

https://atelier801.com/contact send a contact form

the email address they ask for is one you have access to so they can reply to you

[pseudo quarry]

So I just changed my TFM username to Saph0#6826 and I had previously submitted things into the item suggestion channel before as Murfy#6826, will this affect how I’m credited if an item of mine were to be picked to be implemented into the game?

[indigo peak]

"Using alt accounts to populate small rooms, whilst you're playing on another account in a different room, will not be allowed anymore - this behaviour will be sanctioned." How was this used to manipulate stats, can someone explain?