help

[shy marsh]

The questions r too hard when the acc is old

[gray nest]

Well if it's compromised and u have ur email and some other info u will get it back

Cuz i know they ask first fur bought

I didnt add anything there cuz i had no fur for example :b

So u have to add what u know for sure

[shy marsh]

The problem is that the email is my friend email. So they will sent the questions there 🙏
And I’m not talking to him anymore LOL

What if I sent them the old email, the one I had before my friend email

Can it work @maiden anvil

Or I can gave up lol

[maiden anvil]

the email address you need to include in the contact form right now is one that you have access to so they can contact you

[shy marsh]

Oh it’s not the email of the acc

[maiden anvil]

if you manage to recover the account, you'll have to send another form to request an email change

[shy marsh]

Okey fine

[shy marsh]

I had like the entire shop in 2020 lmaooo

So imagine I have to remember the first fur impossibleeee

[gray nest]

Yes it is lol

[hasty glen]

the thing is that i forgot what mail i had used before
this account was created in 2024 that's 10 years ago

[gray nest]

U should add the current email

So they can contact u

[hasty glen]

oh ight, for contact

ok ok

[gray nest]

Yes

[lament kelp]

is it possible to change my username? stuck with mine since 2016

[maiden anvil]

yes

https://atelier801.com/account

if your tag is #0000 you can change it for free once, if it's not then you have to pay 1500 fraises

[lament kelp]

Thank you, its good to be back at golden games

[maiden anvil]

welcome back!

[true marsh]

is there a reason why i cant see some of the plank skins?

[maiden anvil]

it's a known issue but the current sales are pinned in #chat

[royal scarab]

Is there a spreadsheet of all collectibles (orbs, titles, emotes, ect.) and where they come from?

[maiden anvil]

you can check the wiki!

https://transformice.fandom.com/wiki/Transformice_Wiki

[royal scarab]

Thank you 🙂

[final quarry]

if you block someone you used to be friends with, can they still see that you unfriended them on their friendlist?

[stone barn]

yes, they just see that you unfriended them

[daring kettle]

is there a way to look at the history of people who have gifted you cards or furs?

[gray nest]

There isnt, there isnt a way to look who you have gifted to :b

[daring kettle]

ah dang

i wanted to thank someone who gifted me a fur but i clicked off of the card to fast so i wasnt able to go back or see the user :'3 but at least ik now

[gray nest]

Noooo

🥲

[upbeat sun]

Why i can't trade to my account like i open my 2 account in my PC and then trade it didn't appear the request but if i trade the other Player it will

[gray nest]

Thats called

Same IP

HAHA

U can't trade with yourself cuz u have the same IP

What u can do is when u Open the other tfm u use a vpn

And u can trade with yourself that way

Or else, send the stuff by card

[upbeat sun]

I see thanks for the ideas

Uhhm im curious if it can ban if you try to trade like 1500cc for a fur?

[gray nest]

Nono

It doesnt ban dw

If u use it just to trade nothing will happen

[shy marsh]

Yes, you will be sanctioned if you attempt to trade cc for furs. It is against the rules to trade shop items for inventory items.

[upbeat sun]

I see thanks for the jnfo

[gray nest]

Since when is that sanctioned?

I have seen many ppl doing it

And nothing happens to them

[shy marsh]

what was the command to be able to play on zqsd instead of wasd

[rustic tartan]

hola!, deje de jugar mucho tiempo y quisiera recuperar mi cuenta alguien me puede ayudar

[maiden anvil]

/clavier

[maiden anvil]

please send a contact form in english here https://atelier801.com/contact

[subtle falcon]

Hi, I won a giveaway recently and still haven't received my item, to whom should I write about that?

[maiden anvil]

you just need to wait, it'll be sent to you once Matza is available

[subtle falcon]

Oh, that makes sense, thank you!

[shy marsh]

oh thank u and i also have another problem.. i won 2 things from the giveaway & havent gotten them and i recently changed my name so idk if they have been "gifted" to me already or wat

[maiden anvil]

I'll forward this

[shy marsh]

[fringe beacon]

I completed the D set and I only got D7 and no rewards, do I have to complete all sets or what?

[pure fossil]

Is gifting furs for cc against the rules?

[maiden anvil]

yes

[pure fossil]

Okay thanks

[split spire]

I need help, who should I write to?

[maiden anvil]

what do you need help with?

[gray nest]

Btw, about this, if u sell them for cc they can punish you right but if u buy it for cc u can get punished too?

Like it applies for both?

Cuz i'm sure most of tfm players doesnt know its against the rules 😮

[gray nest]

Ohhhh i see tysm!

[shy marsh]

The D set gives u an emoji
If u relog you'll see it
But tho the emojis are bugged so..

[ornate briar]

When will the custom emoji bug be fixed?

[maiden anvil]

not sure there's a time frame especially during the holidays

[ornate briar]

ok

[silver sparrow]

Hi! I need your help about saving my account could you please help me ?

When I enter the digits from my e-mail and change my pasword for my account

it freezez on the changing password section

[drifting moth]

Do it on the website instead

[silver sparrow]

could you send me the link

for it

[maiden anvil]

https://atelier801.com/forgotten-password

[silver sparrow]

ty guys

[true marsh]

when i used a christmas chest i didnt get any message or indicator of what it was, is this a bug or intentional?

[main forge]

did you get any item

that u can wear?

[true marsh]

oh i found it, yes i did

just didnt give me any message

[main forge]

there is no notification when u get something to wear

it just appears in your mice’s hands

[slate sequoia]

my friend was unjustly banned who do I talk to

[shy marsh]

Hey, when i get the email for the contact forum with questions. I need to answer in email directly?

Or I need to answer in the tfm forum

[shy marsh]

Hello! Your friend will have to reach out to a moderator either on discord or on the forums. We can’t speak about other players sanctions, but your friend can message me!

[slate sequoia]

thank you so much!!

my friend sent you a rq

[shy marsh]

I’m pretty sure that you respond directly through email, but I could be wrong. Maybe @maiden anvil might know.

[maiden anvil]

yes, reply to the email you got

[upbeat sun]

i mean to put items on my letters

why theres no gift to my letters?

btw i cant chat in the trade yet need 4 hours of playing

[gray nest]

Yes

U can't gift cuz it's a new acc

So u have to trade

[upbeat sun]

okay thanks

[austere lava]

hi how can i verify

[hasty eagle]

hi! follow the tips in this channel (scroll up) #faq

[austere lava]

tysm!

[kindred galleon]

I can't see all the emojis i have bought or won in the game, is that normal?

[gray nest]

Yes its a bug, they know already

[kindred galleon]

ok thank you nico822

[gray nest]

If u change ur clothes a bit they Will appear

Don't Open the shop

[kindred galleon]

oki ty

[gray nest]

Or they will disappear again

Npp

[maiden anvil]

#events is better suited for that question!

[upbeat sun]

ohh okay

[upbeat sun]

Is this the fur released every month, or is it from the recent releases of 2024?

[maiden anvil]

those are this year's vs events

[upbeat sun]

i see thanks

[odd fractal]

the next fashion squad outfits were leaked through that pic sksksksk

[glacial vine]

Hi, I have a problem with a game. The loading just stops at 0% and then the screen turns gray. This issue has been bothering me for several days.

[maiden anvil]

#help message could you try this please?

[glacial vine]

Unfortunately, it didn’t help. I also tried to reinstall the game several times

[warm monolith]

Does anyone know if this shiba inu fur will ever come back?

[maiden anvil]

have you tried restarting your router?

[maiden anvil]

every collector item can come back on sale

[glacial vine]

Just did, but no luck
I also tried to switch within different Wi-Fi’s

[maiden anvil]

oof not sure what can be done except waiting unfortunately

[glacial vine]

Thank you for trying to help anyways! I hope the issue will get fixed soon

[maiden anvil]

hope so too!

[true marsh]

any way to check total points in lua event? or check progress for the badge

[gray nest]

In ur adventure points

Click on ur profile, and u will see a Golden thing

With a número

Number*

Click it, and it will open a calendar of events, there u place ur mouse over it and tells i how many u need and how many u have

[true marsh]

i see it for the chimney but not for the total # of points

am i looking in the wrong place?

trying to keep track for the pinball badge

[maiden anvil]

I think you can only see it on the event map

[gray nest]

Yes u can see it only when u have the event

Under the score

U have ur total of points

(the max)

[raw ledge]

I can’t send my friend a fur

Is there any way to fix it

Or

Like

[true marsh]

it only shows high score for me i think?

[upbeat sun]

Who knows about next skin of fur vs fur skin release?

[upbeat sun]

How about me?☹️

Xd

[maiden anvil]

you'll only know the day before the items release

[tulip frigate]

Is there maybe a way to fix this?

I dont feel like using the steam version

nor the standalone

[gray nest]

It doesnt works cuz Adobe Flash stopped supporting Adobe Flash Player, so it cant be playable on browser

[gray nest]

(On that browser)

[tulip frigate]

That doesnt make sense. How does the steam version support it? Im using ruffle, why not?

i know that no shit

but how do i fix it]

im not asking why isnt it working

[gray nest]

Ok, if it doesnt works cuz of adobe flash player what should u do then??

Get it right?

Woah

Mindblowing

Get a browser that supports it and thats it

Can try with an extension

But idk if they work

[tulip frigate]

security issues

im not using puffin

i tried ruffle and nothing happens

it does load the swf

it just cant contact the server ip

[gray nest]

Yeah i tried too and same happens

On Android that works tho

Getting a browser that supports it, and u can play it

But pc seems not to work

[tulip frigate]

okay thanks, ill check for another solution. sorry for being rude a bit

[velvet kindle]

how do we get relics with a higher letter than e

[spark abyss]

it only goes from A to E

[velvet kindle]

oh ok

[shy marsh]

What's the point of the skins competition (Merry vs Mischief), does something happen by the end of it?

[maiden anvil]

the side that wins gets an item added to the shop

[maiden lotus]

What is the limit of gold tickets in the inventory? Sorry for my English xD

[maiden anvil]

500

[maiden lotus]

Thanks

[sudden escarp]

Hi, i can't send anything to my friend, is this a bug?

[upbeat sun]

Yes it is that's what happening to me

Re open your transformice to fix it

[sudden escarp]

I already did it

[inland tree]

anyone know anything about
Emojis getting fixed? Mine worked for like first 10 mins now doesn’t work anymore

ps how do I suggest kuromi fur somewhere ??

[gray nest]

U need to verify to be able to suggest stuff

[inland tree]

How do I do that?

[maiden anvil]

https://staff.atelier801.com/discord

[gray nest]

And they already know, but since its holidays and stuff, we dont know when it will be fixed

What u can do is relog and don't open the shop, and u will be able to use them, cant buy any tho

[glacial vine]

Hello, I am here to update on my game loading problem. Windows version seems to be working correctly, but feels somewhat laggy. However, Steam version is still unavailable. If someone, by chance, has faced the same problem, please inform me on how to fix it. Thank you in advance!

[graceful orbit]

when does this collar come to shop

@maiden anvil

[maiden anvil]

there's no set date for an item to be put on sale

[graceful orbit]

so its never gonna b on sale.....

[maiden anvil]

every collector item has a chance to be on sale

[graceful orbit]

is it put on tfm page which item what date is gonna b on sale

[maiden anvil]

no

[graceful orbit]

ok since theres no set date does that mean its gonna b put out later

[graceful orbit]

like in several months

[maiden anvil]

like I said, there's no set date. I couldn't tell you when a specific item will be on sale

[graceful orbit]

ok thanks mama

[maiden anvil]

please don't call me that

[graceful orbit]

💔💔

[novel flare]

how to get event

role to write in #events

[maiden anvil]

you need to verify your account

https://staff.atelier801.com/discord

[plush crown]

is there a way i can recover my account that got hacked back in 2017?

[maiden anvil]

send a contact form here https://atelier801.com/contact

[plush crown]

Sorry to annoy but which category should I choose

[maiden anvil]

Other

[radiant cloud]

Hi, does anyone know how to solve this? (If there is a solution)

Since yesterday I entered the game and I don't see other people's skins, some of them are invisible (including me), I don't see the objects summoned by shamans and I can't summon objects either.

[heavy valve]

did they change emoji key?

[radiant cloud]

What's that?

[nimble granite]

idk where to post this but there needs to be a fix for dailies. the current ones are so lackluster and "buy a shop item" is the biggest scam ever, we all know we skip that one if possible or jusdt let it sit there for infinite time. dailies need to actually be worth playing, like playing on a certain shaman mode or being first a certain amount of times, or building using only a limited amount/placing a certain amount of sham objects/builds, like can we fix dailies theyre actually fun to do and not shit

[strong agate]

is there a way to report a player to an admin outside of the game for those who play lateÉ

*?

[shy marsh]

#1231145083475202048

[velvet kindle]

from which gift are d5's from?

[shy marsh]

From red

[velvet kindle]

thanks!

[winged bear]

Ive suggested a change because i were tired of surv dailies too

But many people in this game probably never playsd games with good dailt desifn

So they dont have "standards" regarding how long should they be

And dont care that others dont and cant waste 2 hours playing a mode they dislike

[sturdy raft]

Hello guys, I don't know if it's just me or not, but I can't see some images of the items in the store (mainly shaman items). I tried reinstalling the game and using my cellular network, and those images still don't missing...

[mental burrow]

it's a common bug

just check pinned message in #chat

[tender yacht]

Tfm @edgy path are dumb

@moderators

Why isn’t there a streamlined process

This is wrong this is right

Instead it’s as per the mod’s wiah

Tfm mods are like police

If they think you’re banned

Reason, never mind

Just give a guildline for ban or unban

Or for wrong or right

Why ban me for something that 99% mods won’t for

Just give us a guildeline

[maiden anvil]

https://atelier801.com/topic?f=5&t=930371

[tender yacht]

What can we say or not

that’s stupid because i just gote muted for something nout even there @maiden anvil

Just have a clear list

[maiden anvil]

You can contact a moderator privately if you need to ask questions regarding your sanction.

[tender yacht]

Tfm don’t even let us know the moderator that gave us a sanction @maiden anvil

I don’t even know who

[maiden anvil]

You can contact any moderator (ideally one from your community, but if there's someone else available that also works) and they can help you out.

[tender yacht]

“They just say “talk to an en mod” none of our concern

[tender yacht]

Also for that I need to log in to the game

[maiden anvil]

https://atelier801.com/topic?f=6&t=891384 you can appeal your sanction here if you'd like.

[tender yacht]

But then you’ll double my ban

That’s useless @maiden anvil

Absolutely useless @maiden anvil

No one will read

[maiden anvil]

Some moderators also have dms open, but please remember it's the holidays and people might not be available as often.

[tender yacht]

I’ve type tens of times on the same

[maiden anvil]

The staff contact thread is read by staff and they will send you a pm in the forums to reply to your inquiry.

[tame folio]

Please stop being hostile to Cate she's being as helpful as possible

[gray nest]

And i got some friends that told me what u said, cuz u told them to them lmao

Dont play victim man

U deserve it

[maiden anvil]

Please don't try to add fuel to the fire.

[tender yacht]

@maiden anvil no mods have open dms, no mods help, no one cares if you mail

[distant minnow]

Divy arguing typical 😹

[tender yacht]

I’ll ask for your opinion when I want

[maiden anvil]

Please check your own dm settings to make sure they're open. Otherwise, please post on the staff contact thread.

[tender yacht]

Awwwwwwww

[tender yacht]

Please what did I say

[dark aspen]

You can contact me if youd like, but I also wasnt the one who placed anything as I am spending my Christmas with family. If it is urgent for a response, I can try to help.

[gray nest]

I won't say it here ☠️

U said it to my soulmate

[maiden anvil]

Drop it, please.

[novel flare]

need Mod

necessary

Someone insult me and my mother

need help for banning him

[maiden anvil]

Please use the /report command in-game.

[static mist]

Doesn't that require 2 players to use it in order to appear in mod's panel which makes it useless if u alone

[tender yacht]

He was of no help

@maiden anvil

He just said that I was rude and mean to you

Which if you thought I was I’m sorry @maiden anvil

[warm prawn]

I bought few emotes AND got some from events too BUT I can not use them :c

it's like that since yesterday I do not know if I clicked something or not

[gray nest]

Yes it's a bug, what u can do is, if u have any item customized u can change the color of one, and then u can use them again

Lol

[brave zinc]

hey so we can pick any fur from the game for the giveaway or has to be one from the image?

[sour spade]

Any fur

[umbral quarry]

Hello I need a moderators answer is impersonating another user a bannable offense?

[flint fossil]

hi, I have a question is it possible to set an avatar on the forum?

[long cliff]

Hi, how do I get my shaman feather on the right of the profile? I'm so confused

[orchid plaza]

i think not possible anymore :c

[wide sundial]

gm

🌞

[gray nest]

U should use /avatar

In-game

[gray nest]

U need to get 1k saves and u will unlock it!

[long cliff]

oh, thanks!

[mortal portal]

Yeah what Nico said. After you get 1k saves playing, it unlocks Hard Mode, giving you a totem to spawn where you only get 1 red nail and the rest of your stuff to spawn a structure you design (can use c nails and other nails too just 1 red nail, capped at 20 items in the structure)

[flint fossil]

thanks!

[errant perch]

While playing the game, I suddenly got a 168 hour ban due to BoS. Can you help me please?

[errant perch]

mods pls helppp

[celest sluice]

Hey , can someone help me i'm triying to change my avatar in tfm from atelier801.com and it won't work

[unique locust]

Use the command /avatar in the game

[novel flare]

Mod

need help

[errant perch]

I get banned for no reason and I can't access any mode

nice

[maiden anvil]

Please contact a moderator privately (if you're doing so through discord, make sure your dms are open).

[errant perch]

They don't answer dm's either.

[maiden anvil]

Were you using a vpn?

[errant perch]

no

[maiden anvil]

You can message mods in the forums or wait until someone gets back to you. Please remember it's the holidays, so people might not be as available as they normally would be.

[errant perch]

I can't access the forum because I'm banned. I'll wait, there's nothing else I can do.

[gray nest]

Mods been banning anyone smh

[elder wharf]

i get banned for something I didn't even done lol

[maiden anvil]

You can post here https://atelier801.com/topic?f=6&t=891384 to appeal your sanction.

[gray nest]

U can create another acc, and when u fill all the info u add the account that was banned 😮 i had to do that

[errant perch]

It doesn't work even if I create another account.

[gray nest]

Ahhh cuz u got banned for time not forever dang

[errant perch]

168 hour

[gray nest]

Thats 7 days

[errant perch]

yep

[elder wharf]

i got banned for 18 hour for something i even didnt did lol

[errant perch]

...

[dark aspen]

I have my DMs open if you need me to check anything.

[elder wharf]

like what ?

[dark aspen]

Im not sure, youre the one saying youve been unfairly banned, no? 😅

[elder wharf]

you came in the right time

[errant perch]

I got banned while playing the game and I don't know why.

No one is helping

[dark aspen]

Well, you can message me privately your name and the issue and I can check on it if youd like.

[elder wharf]

done

[stiff osprey]

is there any way to change my account's email without having to know my previous one cause I've got no idea what email account my child self put

[maiden anvil]

you need to send a contact form https://atelier801.com/contact

[stiff osprey]

I did see that but what do i put at "Email associated with the account " if i don't remember the email?

would they identify if it's really my account by the IP address instead?

[maiden anvil]

they'll email you back with a bunch of questions you need to answer to prove you're the real owner of the account

when you're first sending the contact form, the email address they ask for on the page is an address you have access to so they can reply to you

[stiff osprey]

ohhh I see but what are the kinds of questions cause if it's how i saw on some sites like your pet's name and such, I wouldn't remember that from 7 years ago😭

[maiden anvil]

this thread might help https://atelier801.com/topic?f=5&t=786596

[stiff osprey]

thank you, I'll read it and if I'll have questions I hope I'm not bothering you

[stiff osprey]

what do i put here when I don't have the slightest idea what the email might be?

[maiden anvil]

you can say you don't know

[stiff osprey]

Okay, thank you a lot for the help

[maiden anvil]

good luck!

[stiff osprey]

Thank you, I need it 😭

[spark abyss]

could i ask a mod a question in dms pls?

[upbeat sun]

uhhm what happen to my mice everytime im shaman

[spark abyss]

did you click edit totem?

oh the fur is just glitched

[hasty eagle]

The fur is glitched ^^

[minor thorn]

are you able to customize items twice? if so, do you have to pay again to re-customize? soz if this is a silly question lel

[maiden anvil]

once you purchase the customization you can use it whenever

[minor thorn]

thank you :^)

[maiden anvil]

ofc!!

[plush night]

how to fix?

[tame vault]

The game still not loading for me from yesterday

Steam version

[plush crown]

hello my partner got this, is this safe? i didnt got this when i downloaded it from the website

[gray nest]

Thats nothing about being safe, it says that the version of Adobe Air that tfm needs is not the one ur partner got on their pc/laptop, should try downloading it from steam

Or try to updated Adobe Air which i think they won't be able to, since i think its discontinued

[upbeat sun]

how to join village but shaman mode village?

[tame vault]

?

When will it be fixed ?

[gray nest]

Where are u from

[tame vault]

Egypt

[stiff osprey]

is there any other way to change my email cause this just isn't fair, how do they expect someone to remember what their 11 year old self put in a game 😭

[maiden anvil]

unfortunately no

[stiff osprey]

thank you for the help anyways, it's even strange i have an email to the account since in 2017 iirc it didn't require one

i know my user and my pass

really? i recently created an account for my sister and it did require an email but i seriously don't remember it being obligatory in 2017

all i remember is Username password and confirmation for the password

[maiden anvil]

I'm really sorry

[stiff osprey]

it's okay, i don't know why you're even apologizing though cause it's not your fault 😭

[stiff osprey]

also just in case, i found a video that's dated 3 months later than i created my account and this is how creating an account looked

https://youtu.be/7oCJTCe3fBs?si=kfxQlb1rjxnYGFlf

[slate sequoia]

is there any way to tell if another player is banned ? without them telling me?

[maiden anvil]

no

[ashen adder]

Why can I not buy this item ? is it that I need the strawberry currency too?sorry if dumb question :]

[gray nest]

Change section and return to hair section

[ashen adder]

tysm!!

[plush night]

how to fix?

[spark abyss]

no way to afaik, will probably be fixed when admins are back from holidays

[novel flare]

Strawberrey Curreny can be got By 2 ways
1.REAL MONEY Way : You can Buy them for real money starting from 5$ for 450 Fraises
2.FREE WAY : Fishing , Present event 75 and throught daily quests
(yOU Get 3 quests daily and for 20 fraises need complete them )

[elder wharf]

is there any admin in trans i can talk to for god sake

[plush night]

Ohh so it will be fixed, bcs i would like to wear it but sham looks weird

[plush crown]

is there a limit on how much cheese coins can you use per day?

[maiden anvil]

400/day during december

[plush crown]

ty!

[maiden anvil]

np!

[lavish monolith]

why cant i put avatar on my profile? in tfm

[maiden anvil]

use the /avatar command in-game

[novel flare]

how much in normal days?

[gray nest]

200

[heady flare]

Any available mod able to come online and help with something?

[maiden anvil]

200

[stone swift]

hey so this is REALLY weird but does anyone know why transformice seems to BREAK my spacebar 😭 ??? I dont even need to have the game open or anything, just installed, and my spacebar randomly stops working no matter what im doing. At first i thought my laptop might be the problem but i uninstalled the game for a test and my spacebar worked with no problem the entire day 💀 Installed the game back and within 5 minutes my spacebar was GONE

am i ??? going crazy ?

[timid geyser]

remove the wire from the keyboard and put it back, thats what i do when the numbers on the keyboard dont work for me,idk for u

[tame vault]

The game is like that since 2 days not loading
Any help ? How to solve it

I tried to delete it and reinstall but it didn’t work

[tame vault]

Still doesn’t work

[gray nest]

Did the desktop version works? The one u download from their page

[tame vault]

Huh ? The game suddenly worked hmm 🤔

[maiden anvil]

most of the time it's something that fixes itself happy to hear it's working!

[gray nest]

Awesome :oo

[maiden anvil]

Please contact a staff member privately

Honestly any staff member would be happy to help maybe @agile wyvern (sry for the ping qt)

[agile wyvern]

Hey there, let's take a look. 📩

[maiden anvil]

[stone barn]

anyone knows what this color hex code is? it's the backgroup of forums and I have no clue D:

[maiden anvil]

#122025

[stone barn]

thank you Cate!!!

[celest sluice]

i can't talk in #events chat , why ?

[tranquil egret]

you need to verify your account

https://staff.atelier801.com/discord

[celest sluice]

ty

[weary owl]

Hel0

Help me

[gray nest]

What do u need help with

[weary owl]

help I lost access to my email

I want to change the email

[maiden anvil]

you'll have to send a contact form and request an email change

https://atelier801.com/contact fill this in, in english

if you don't hear back in two weeks, please contact a staff member

[weary owl]

I can't, I already did it, they didn't do anything

[maiden anvil]

unfortunately that's the only way

[slender elk]

hii i cant set my avatar in game, /avatar in game doesnt do anything

[maiden anvil]

are you playing on steam?

[slender elk]

yuh

[maiden anvil]

windows?

[slender elk]

macos

[maiden anvil]

give me a sec

download this standalone http://staff.atelier801.com/dl/Transformice.app.zip and adobe air if you don't already have it https://adobe-air.en.uptodown.com/mac/download

[slender elk]

okay

[weary owl]

I don't remember the email to do that I have to put it

I'm saying goodbye to the account because there is no solution

[maiden anvil]

the contact form asks you for an email you have access to so they can reply to you

[weary owl]

Listo thanks

[slender elk]

okii works now tyyyy

[maiden anvil]

perfect!! happy to hear it

[stiff osprey]

i see more people having trouble with not knowing their emails and not being able to change it, they should do something about it, some other way to change it 😭

[last wadi]

How do i change avatar, web doesnt work and /avatar doesnt work either

[spark abyss]

believe there's a size limit for it, forum doesnt work but it still lets you send images anyway, 512kb according to this

just scale the image down and it should work

[maiden anvil]

where are you playing?

[last wadi]

linux

steam

[maiden anvil]

not sure if there's a workaround for linux

[last wadi]

when will website work then??

[maiden anvil]

it won't, the feature has been fully moved to the game

[coarse escarp]

where is liamxo where did he go

[lavish monolith]

can i get my account back if the only thing i know is nickname?

[maiden anvil]

you can try sending a contact form if you haven't already

[lavish monolith]

i did connect my email, email got deleted but is still connected to this account

[maiden anvil]

https://atelier801.com/contact send a form here, in english. if you don't hear back in two weeks, you can contact a staff member

it asks for an email address from the start, but it's one you have access to so they can reply to you

[lavish monolith]

thank you

alright i have another problem, i did it all like in this link and i sended it, but now i cant see on my gmail that its sended 😭

[maiden anvil]

that's normal! you don't get an email confirmation

[lavish monolith]

ahhh alright thank you again

[gray nest]

I need help with the map editor, is there any way i can import my own images into it. Cuz i know there is a page with the images of the game and so on, which is very useful, but if i wanted to add any other furniture for example, can i add it?
And i also know about Vipirin and Mice Editor, and cant do that in none of them, so is there any way to do it or its not possible? Thanksssss

[covert sail]

I need help with a lost account of mine. I made a ticket but support never responded. I had made a ticket before and the response I got was that my given info was not sufficient. I really want my account back cause I made it when I was a kid and if I can speak to someone one on one I can give all the required info.

It's a complicated case and I would really like for someone to reach out to Me, because I can't give all the info in one ticket

I think the staff that replied mistook my request as fraud and thought I was trying to steal an account, but that isn't the case. I have many reciets to provide and all the info I can give

[maiden anvil]

Hello! I'm afraid the only way to recover an account is through the contact form if you've sent a form recently and didn't get an answer after two weeks, please reach out to a staff member privately

[feral cypress]

is theres any way to delete post sent in forum by myself ?

[maiden anvil]

No, but you can report your own comment and ask a sentinel to remove it

Click your username on the message you want to delete, then select the report option

[feral cypress]

i did and nothing happend :C

[maiden anvil]

It's not automatic, a sentinel will have to check the reports and then handle them

[feral cypress]

is it the people that have green name in discord ?

[maiden anvil]

Yes

[feral cypress]

sweet, thanks !

[maiden anvil]

Ofc!

[craggy owl]

Hi, unfortunately you can't use your own images in map editor.
If you would like to use those images in image database, you can copy the code (there are few options when you click the desired image there), and then insert it into the <P> tag in map editor.
You can also use both of the external tools to add other features like drawings and joints respectively. But not for adding your own images

[crystal ridge]

how many hours does it take to get the shaman skill trees to a meaningful level

[gray nest]

Oh alr tysm!

It's ez, around level 30-50 u can get some good skills

[crystal ridge]

oh thank you :D

[gray nest]

Yw 😄

[wicked arrow]

Hello, i recently came back to playing Transformice in an old account that i made when i was a kid.

I changed my password in-game and I'm looking to change the email for safety reasons but i do not remember what the old email used to be, looking into the FAQ i went into the contact form but i see that one of the information required is the email associated with the account. I feel like i can answer all the other information correctly but not that one, will i be able to change the email without that info, is there any other way i can do it or will i have to stay using the account with the old email i do not remember?

[maiden anvil]

You can say you don't remember the original email

[wicked arrow]

Thanks! 😄

[limber vault]

how do i can give a name to my map? (mapname) in miceditor

[gray nest]

what do u mean a name?

Like in what sense

[limber vault]

like this - @11111562 - Denis#2572
i want to change that to another

[gray nest]

Ohh u cant change it

That name is the creators name

So only way to change it is give the xml to another person (if u want another person to be the creator)

And they create the map

Like, they validate it

[limber vault]

well lemme give you screenshots to you understand what do i mean

[gray nest]

I think i know but yes, let me see

[maiden anvil]

https://atelier801.com/topic?f=6&t=894409&p=1#m1 would this work? (it's in portuguese so you might have to translate the page) disregard, I misunderstood

[limber vault]

from 1 to 2

[crystal ridge]

is big spirit bugged or something

i put 5 levels into it but the size seems to be the same

[gray nest]

Hmm idk how 🥲

[gray nest]

It increases the power

Lol

[crystal ridge]

oh!

so faster summons?

[gray nest]

Nono

The spirit is stronger so to say

[crystal ridge]

moral support!?

[gray nest]

Like u use it and u go higher

[crystal ridge]

Huh

[gray nest]

Idk how to explain 😔

[crystal ridge]

its fine lol

ill just find a wiki article

thank you though

[crystal ridge]

this was quite explanatory

[gray nest]

Its more powerful,when you use it at low level, it boosts you little, but at maximum level it boosts you more

:'))

[crystal ridge]

boost huh

is this about that white explosion thing

[gray nest]

It drives you higher😭🤌🏻 idk

[gray nest]

Yes

[crystal ridge]

oh i think i get it now

[gray nest]

Gotta learn how to explain mb

Hope so lol

[crystal ridge]

i thought it made your range bigger :c 5 wasted points

its over

what do i even take honestly

[gray nest]

Ahhh dang, u can reset the points tho

[crystal ridge]

i have 10 points

[gray nest]

For 10 cheese

[crystal ridge]

mhm

done

[gray nest]

How many points do u have

[crystal ridge]

10! :D

[gray nest]

Oh in total :oo?

[crystal ridge]

yeah

[gray nest]

I recommend you to get the first tree

Or second one, but chooese the ones u think are useful

[crystal ridge]

im newb ⚰️ played the game as a child and it intrigued me again

[gray nest]

Ahhhh makes sense 😮

I could show u which ones but i'm not on rn :'))

[crystal ridge]

more time is basically more learning opportunities right

that doesnt sound bad

[agile wyvern]

Please change the channel if you want to continue the conversation. 🤗

[gray nest]

Yes ofc

[crystal ridge]

oh my bad

[gray nest]

Srry

[crystal ridge]

where do i go ? sorry

just #chat ?

[maiden anvil]

yes

[crystal ridge]

i see

thank you

[agile wyvern]

Sure, or DM's, it's up to you. This channel is mostly for when you need help with something game related. Thank you.

[crystal ridge]

i see

[river anchor]

i need help, since yesterday any time i switch into a different room than the one i spawned into the game freezes and i cant go into another room. this doesnt change after restarting or relogging, even logging into an alt then back into my main doesnt work. this is especially annoying as i prefer to play vanilla and dont want to be stuck on EN1/2 most of the time :/ i also tried to switch to vanilla on the standalone version (i use the steam ver), still does this

[smoky rune]

i feel this is a dumb question, but I like the game window being "full screen" but going off the top of the screen is useful on some maps and seems like people have made it a part of gameplay, is there an in-between setting because on a 1440p monitor the game looks too small, but when playing full screen theres annoyign things like mice can't be seen above the game window but also interfaces dissapearing off the screen? (open "menu" in fullscreenmode)

also i've notice mice are low detail, but then suddenly high detail when doing most animations? is there any setting for this high detail all the time

[maiden anvil]

there isn't, no

[smoky rune]

gotchu also how do i like get approved to sned screenshots lol

[maiden anvil]

you need to verify your account https://staff.atelier801.com/discord

[smoky rune]

ooh gotcha

okay i got it lol, this is what i was finding a bit jarring, but is there anyway to make the game screen window bigger on a 1440p monitor without lowering resolution?

okay another one, my bad, but back i last played we basically had none of this inventory and i think skills didn't exist, but what is all this from christmas and how do i use it lol

[maiden anvil]

you collect them to finish every set (A1-A6 until E1-E6) to win rewards. you can trade presents if you don't want to open them

there are also candle and snowboard maps, which give you items you can trade for other rewards (i.e. emotes) on the event trade map with the npcs

[smoky rune]

Oh thankyou! I probably won't play enough to complete a set, but useful info 🙂 assuming they give some form of permanant rewards?

[maiden anvil]

they do! you can get emotes, titles, badges etc

[tender yacht]

Gimme pls

[novel flare]

How many badges can we get?

[maiden anvil]

1 badge from the B set

then there's all the possible stuff you can get from the christmas + global chests

[novel flare]

i mean the chests

how many badges

[maiden anvil]

https://transformice.fandom.com/wiki/Chest you can see a full list here

[drifting moth]

Cate

You know that red ticket you get from exchanging 50 yellow ones

And with 5 u can open a chest

Is there a way to revert them back to golden tickets?

Or trade them?

[maiden anvil]

no

[drifting moth]

I exchanged 100 golden tickets for 2 red ones by accident

Oh

Am I cooked

Are they exclusive for this event or will they have future uses in future events too?

[maiden anvil]

you can use them during other events yeah

[drifting moth]

Phew

Thx

[latent patio]

How's the drag's fur

[tawdry finch]

Good evening, I wanted to ask if anyone knows how to do the daily mission of Catch 10 Snowballs

I still don't understand specifically what you mean or how to do it.

[stiff osprey]

and don't forget you have to be in an official room (the ones the name at the top right corner shows in yellow)

[round dock]

Hello, my question is, where can I solve the problem so that my Tfm player name is my nickname here on the server?

Sorry if my usage is weird, I don't really speak English well.

[maiden anvil]

https://staff.atelier801.com/discord verify your account here

[midnight burrow]

Hallo I have a problem HUGE problem.
I can't play the game like ik I lately didn't have time to play the game but the game won't load at any means , I even downloaded the game again but still doesn't work what should I do?

[round dock]

thank youu

[marble coral]

guy

how did you know

how to created utility?

[gray nest]

./module #utility

And if u want to be the admin ./module #utility0(your username)

[candid wing]

how can i change my nicknameee

[maiden anvil]

where? here or in-game?

[candid wing]

in game

[maiden anvil]

https://atelier801.com/account

it costs 1500 fraises

[candid wing]

WHA

OKAY IM OUT

BUT TYSM

[maiden anvil]

np!

[river anchor]

game wont load at all now :< chat still works though, but cant play

[junior turret]

is there a way to change red tickets back into gold tickets?

:(

[gray nest]

Nop

[junior turret]

oh no

how do i get gold tickets fast

[gray nest]

Opening gifts

[junior turret]

ill need a bunch, itll take me hours

its near 2am

[gray nest]

This event will end on jan 30

So u have time

[gray nest]

Or finishing the relics event

[junior turret]

yeah i wanna do that

im missing lots

[gray nest]

Since i saw u need some, that will give u 200 tickets

[junior turret]

well if you check #events i need a couple

are they rare ones?

the ones i need

[gray nest]

A5 maybe

And c1 prob

But the other ones arent imo

[junior turret]

dang

[gray nest]

Im not sure tho

[junior turret]

okay

i need b3

[novel flare]

Rare : D5 , A1 A5 E6 B4 C2

[feral cypress]

no sentinel has reply my dm :( should i keep waiting or

[covert sail]

Got a reply from a ticket I created but didn't have my issue solved, how do I contact admins privately?

[maiden anvil]

if you sent a contact form you can reply to the email you got from the admins

[tranquil egret]

hi! you can send me a private message if u want

[feral cypress]

omg yes

[twilit berry]

You were warned in Transformice ! for Please don't use this server for in-game reports. Use the /report command in-game instead. - i just asked for help, because there was no mods online, tfm server need to chill, bruhh (also, i did not use report command here , wtf this warning?)

[maiden anvil]

We ask people to please not send reports in this server, as it's not its purpose (and just because mods are online on discord, it doesn't mean they're available to help out in-game), and it's stated in the channel's description. If you use the /report command in-game (you wouldn't be using it here, as it doesn't exist), someone will be able to check it out as soon as they can.

[copper sedge]

can i get help here if my account has been stolen? If not, I would like to have some tips.

[maiden anvil]

Have you sent a contact form?

[copper sedge]

I sent 3 times but was told some Informations don't match. well too bad

[maiden anvil]

Sorry to hear that

[copper sedge]

I also had good evidence with Additional informations. I don't think they readed it or they still declined

[junior pumice]

Im trynna login into my account, which I had few years back, who can I contact cant remember the email adress i registered with but i have access to all my emails, and idk what my nickname exactly was

[maiden anvil]

Is there anything about your username you remember?

[junior pumice]

Yeah

thats why i need ur help, cause maybe u can check in the DB

[maiden anvil]

We can check in the forums what do you remember?

[junior pumice]

wiizardbest was my initial username, but i think i changed it after

[maiden anvil]

Do you know your password?

[junior pumice]

not really, I tried some possibilities which were my initial passwords, but can remember what i changed it to the last time

cant*

[copper sedge]

You can check everyone Account?

[junior pumice]

so then i tried forgot password, and tried a few email adresses and it was saying invalid info, so then i got confused and no idea if i was writing my user correctly or if i was writing my email address

[maiden anvil]

What do you mean?

[copper sedge]

I dont know, I just heard you said you can check the forum

[junior pumice]

can u just tell me if u found my exact username, and give me a clue to the email address so that i know which one to use for forget password

[maiden anvil]

Wiizardbest#0000 exists!

[maiden anvil]

If you're logged into the forums you can search up profiles

[copper sedge]

I cant get help here if my account was stolen

[maiden anvil]

Account recovery has to be handled through the contact form

[junior pumice]

is the email adress *****.*******[e-mail] ? or *****.*******[e-mail], or *****.***[e-mail], or a.******[e-mail]

[maiden anvil]

We don't have access to that information

[junior pumice]

Does noone in the team have access to that?

[maiden anvil]

No

If you know the username you can send a contact form to try and recover it https://atelier801.com/contact. The forums are currently down but you can do it once they're back up

[junior pumice]

And can u see if I changed my username from wiizardbest to rebraa, or wiizyy?

[maiden anvil]

No I can't

[copper sedge]

Do you have some tips for Account recovery

[junior pumice]

rip alright

thank you! you were a great help

[maiden anvil]

https://atelier801.com/topic?f=5&t=786596 there's this thread, but you'll have to wait until the forums are back up

[maiden anvil]

Of course! Good luck

[copper sedge]

Thanks

[gray nest]

They always help

[shy marsh]

any mod ???????????

[gray nest]

The mods are the yellow ones

Try contacting them privately

[odd quail]

Guys, does that bonfire you buy on the exchange map for this event still give prizes?

[wintry crescent]

atelier dead?

[maiden anvil]

the forums are down yes

[wintry crescent]

ah i see

[wintry crescent]

do u know for how long? sry for ping

[maiden anvil]

It has to be manually rebooted so I don't think there's a set time

Just keep checking

[wintry crescent]

alr! thanks

[maiden anvil]

No problem!

[tidal charm]

sorry if this is in the wrong area, im new to the server itself :( ive been trying to get into my childhood account. i know the username and email associated with it and have submitted change password requests. after completion i get stuck on this screen, it never loads past this point. i have emailed atelier and they sent me a link that prompts a 504 gateway time-out screen. is there anything i should be doing differently or anything that anyone else can do to help me out? this account has dear memories for me D:

i cant paste the ss but its of the "changing password" screen

[maiden anvil]

The forums have been down today but keep checking the contact form link to see if it comes back (in case you need it)

Otherwise I'd recommend waiting until the forums are more stable to try to reset your password

[tidal charm]

oh okay! thank you so much, i had no idea. i was worried my account was lost

so this is most likely happening because forums are down?

[copper sedge]

Since when we cant play Transformice from wesbite

[maiden anvil]

It's possible

Since flash died

[copper sedge]

💔

[tidal charm]

thank you :) i appreciate you tons

[celest sluice]

why /c Rityve#0000 not working ?

[copper sedge]

Some flash game are still alive

[tidal charm]

there are ways to play old flash games but since it died its not really possible directly through your browser

like animal jam for example :) cant play it through browser anymore but you can download it from their website!

[copper sedge]

I dont know why flash game are becoming very laggy now. And cant fully zoom

[tidal charm]

because flash shut down :) it was full of security holes and there are better ways to do what flash was doing, so adobe decided to no longer support it. meaning games that ran on it had to relocate

[copper sedge]

I remember there was another Flash game based on transformice, Shaman mice 3D fps shooter

Not the flash game name but that was it

[maiden anvil]

Could we move this to #chat please?

[celest sluice]

why command /c Rityve#0000 not working ?

[gray nest]

U could try /w

[junior turret]

hello everyone! i have a question about #giveaways

the new giveaway, when they say fur of choice is it any of the ones on the shop? or can it be furs that are no longer available on the shop

sorry if i sound dumb, its just that furs that arent in the shop were used in the photo

@maiden anvil

[tranquil egret]

any fur except cheese and inventory furs

[junior turret]

any fur to ever exist?

[dark aspen]

collector furs are fine, yes

[junior turret]

soo i could get a fur from like 2016?

[tranquil egret]

yes

[junior turret]

WHAAAT

[silver rover]

damn fr...... ill pay someone to get me that fucking bat fur JAJAAJAJAJAJAJAJAAJAJAJ

jokes aside WHAT is an inventory fur....!!!!

[junior turret]

THIS FUR IS SO CUTE

i need someone to send me a closeup of all furs

i havent seen them all

[shell remnant]

how do u find furs

like all of them

[maiden anvil]

consumable furs https://transformice.fandom.com/wiki/Costume

[silver rover]

OH COSTUMES

OKOK

[shell remnant]

i have such good memories with the christmas tree one ahaha

is a collectors one thats never coming back?

on that note do transformice furs come back?

if i go to the oldest furs are they rare from their age or have they been added back

like fortnite lmao

[spark abyss]

collector furs come back in every time there's new sales

[shell remnant]

others dont?

[maiden anvil]

permanent furs are always in the shop, the other ones are collector

[junior turret]

shrimp
watermelon cat
dragon kigurumi
waterfall
werewolf
tanuki
mega charizard x
sushi
yinyang

these are all my favourite furs but i cannot choose one

someone help🤦

[maiden anvil]

could we move this to #chat please?

[junior pumice]

Can someone help me with my password, im trying to change it, but after i put the new password in twice, it only shows changing password... and is stuck like that

[maiden anvil]

Are you doing this in the forums? Or in-game?

[junior pumice]

ingame

[maiden anvil]

Could you try in the forums?

[junior pumice]

whats the link?

[maiden anvil]

https://atelier801.com/account

[junior pumice]

are there issues with the forum rn?

[maiden anvil]

Nope

[junior pumice]

its not loading in my end

alr working in a private browser

😮

Im in

thank you!

Nostalgia kiccking in

have a good day and happy new years!

[maiden anvil]

You too!

[frigid zodiac]

so all items on sale are always collector and i dont need to check??

[maiden anvil]

yes, only collector items can go on sale

[stiff osprey]

is the stitch fur a collector fur?

and if yes is it known when will it come back?

[maiden anvil]

it is and no, there's no set date for any specific item to come back on sale

[stiff osprey]

thank you for the answers

[junior turret]

hey! what collectors fur are gonna be out when the ones now disappear? and when do they disappear

[maiden anvil]

<t:1735790400:f>

you'll only know what the sale is once is changes

as for the new items, they'll be in the shop around 2/3pm france time

they'll stay for 2 weeks

[junior turret]

what about britain time

[maiden anvil]

that shows your timezone

[junior turret]

ah thank you!

so 4am

[civic kelp]

I wonder... will the skunk skin come back? I would really like to buy it :c

[maiden anvil]

there's no set date for any specific item to come back on sale

[civic kelp]

:C heckie...

I doubt anyone will want to ping the skunk furry when the skunk skin goes on sale again, right? c:

[junior turret]

i'll do it if i remember to do so

[civic kelp]

ooh thanks!

[junior turret]

Hey! I've gotten all the right achievements for Transformice on Steam so far, except one. For some reason this should be something I've achieved, as of course, you need to get the cheese to play the game. I'm not sure why it wont register. Can anyone help?

As you can see, I've got the achievements I've achieved. But surely I should have the Here! Cheese!
one??

@maiden anvil

[gray nest]

Maybe it only counts the first cheese u get?

[junior turret]

Yeah but wont that mean I shouldve already gotten it? Everyone shouldve gotten atleast one cheese

[junior turret]

:(

maybe its cause i skipped tutorial?

[signal ocean]

tfm stop?

[maiden anvil]

it's under maintenance

[worn chasm]

I had all the achievements done ages ago but i did them before the game was even on steam.
So once i made a alt acc and played with it on steam i unlocked some of the advancements, including the get 1 cheese one

So try to make a new acc to get that one advancement u r missing and then go back to ur main account

[tranquil egret]

@junior turret @mental burrow you can only link steam to a tfm account once, so the first account you link to steam will count towards your achievements (and your tfm account must not have been previously linked to another steam account)

[fringe schooner]

can i unlink tfm account if i lost old steam account?

to link new one?

[stiff osprey]

question how does the cc limit work in trading

[tranquil egret]

no

[ancient yew]

how do i verify acc here?

[stiff osprey]

like i can receive just 200 cc daily or give max 200 cc daily? or both

[tranquil egret]

here https://staff.atelier801.com/discord

[maiden anvil]

https://staff.atelier801.com/discord

[ancient yew]

tyyy

[maiden anvil]

you can only use 200 per day

[stiff osprey]

ohhhhhh

so that's what it meant

[maiden anvil]

use as in click on the icon and turn it into shop cheese

[stiff osprey]

thank you, now the limit makes much more sense😭

[tranquil egret]

that’s not allowed

[light condor]

---

.
.
.
I am writing to express my concern regarding the inclusion of an inverted cross in [this item/design/etc.]. This symbol contradicts my religious beliefs, and its presence constitutes a violation of my faith. I kindly request that this matter be reviewed and addressed in an appropriate manner. Thank you for your understanding and attention to this matter.

It is not a paw
.
.
.

[gray nest]

You are wrong

Thats a paw

[light condor]

It should look like a paw then. The paw would not look like that

[dark aspen]

We can discuss it privately if youd like, but no need to continue it here.

Feel free to message me if you want.

[light condor]

The message was written but not read

May any other Moderator take time to talk about this request?

[celest sluice]

how to participate in giveaways ? i can't react in messages in #giveaways

[maiden anvil]

try restarting your discord

ctrl + r

[celest sluice]

it didn't work , i think u can't react in that chat , where should i react ?

[maiden anvil]

I just checked, there are no ongoing giveaways at the moment

you'll have to wait until there's one

there will be a red button under the text box

[dark aspen]

I responded an hour and a half later. You need to give people time to respond please. Contacting another moderator isnt going to mean theyre available any faster.

[elfin copper]

Good evening I was banned a few days ago even though I haven't played I don't understand can I be unbanned

[maiden anvil]

please contact a moderator privately

[elfin copper]

they don't answer me

[maiden anvil]

be patient!

[shy marsh]

You can send me a message if you still need some help!

[mild pike]

weird glitch where it showed two shamans

[tribal anchor]

I came back from vacation and my account was banned because of someone's Voice that I don't know. I need help.

anyone mod?

Most mods don't have the friends section enabled, it's impossible to contact them.

[dark aspen]

My DMs are always open. If it doesnt allow you to message, it may be a personal setting you have enabled on your end.

[tribal anchor]

another'

[meager remnant]

I showed this to a family member who's also very religious (Christian, catholic), they saw no issue. Them who think on bread are hungry

[gray nest]

That makes no sense in English

Are u hispanic?

[meager remnant]

Lo he visto en inglés, pero no recuerdo la forma de decirlo

[gray nest]

JAJA me parecía

[grand oar]

Where's the ice tattoo? It doesn't seem to be in the game.

[late slate]

hello guys

i need help
i dont remember my login to transformice account
can i do something with that

[spark abyss]

no?

there are color furs at the bottom of the fur section if that's what you mean

[maiden anvil]

do you know your username?

[solid reef]

what are these dates for?

[sinful grove]

the date until they can be used in outfits by the fashion squad

[maiden anvil]

or be put on sale!

[stone barn]

is the tattoo from #item-suggestions already in shop? I can't seem to find it

[late slate]

no, only email

[maiden anvil]

and your password?

[late slate]

i dont remember my password

i just remember my email

nothing more

[maiden anvil]

if you create another account with the same email, then use the email to try and log in to game (you use the email in the username field, instead of the username itself) you should get a list of accounts registered under that email. once you know the username, you can reset your password

[late slate]

damn

i will try it

thank u cate

[maiden anvil]

of course! if you figure out the username, the link to reset your password via the forums is https://atelier801.com/forgotten-password

[late slate]

[barren tulip]

Guys, the verify tfm acc link isn't working for me, or is there other way to verify the account?

The link takes me to a blank page

[maiden anvil]

you can contact a staff member in the game or in the forums and they'll manually verify you

[drifting moth]

I hope the 2nd fur gets made into an outfit that is for sale

[sinful grove]

well that'll depend on what will be theme

[subtle blaze]

Hi guys, I have a problem, I have an account from 2011, but when they closed Transformice Web and came to Steam a while later, there was this issue of linking the account with email, but I didn't do this link and apparently I no longer have access to the account. Can any game moderator help me? Brazilian server

[eternal hawk]

Hi, someone stoled my account from 2016, i don't have any email connected to that account, and they just changed my password, so, im lookin if i can recover my account

[maiden anvil]

please send a contact form here https://atelier801.com/contact

[eternal hawk]

ty

[maiden anvil]

they ask for an email address at the start but it's one you can access so they can reply to you

[eternal hawk]

oK

tysm

[hasty eagle]

Hi! How do you fix the "You are not authorized to speak on this server" issue? Reconnecting and switching to an international room didn't work unfortunately

[north fable]

guys help, idk wwhy but now the tab where is the chat, emotes etc is green and idk why

if you want a pic to see js text me on dc

[maiden anvil]

did you activate minimalist mode?

[north fable]

yeah

[maiden anvil]

turn it off, then relog

[north fable]

ohhh tyy

[north fable]

guys, where can i find thee color codes for the new furs??

[maiden anvil]

https://atelier801.com/topic?f=6&t=897285

[stone barn]

I'm not getting answered by any online mod in game so I'll ask here
can mods moderate private rooms? (the ones made with @ before the room type)

[left swift]

Hello, does anyone know how to trade cheeses? I press exchange with my friend and won't let me, the supposed option doesn't appear, how do I do it?

[maiden anvil]

are you two using the same IP?

[left swift]

Forget it lol, I'm new to the game and well, they mentioned to me that you can only exchange cheeses from missions or something like that, not the ones that appear in the store hahaha sorry, I didn't know that

[maiden anvil]

oooo okay!

[true marsh]

is there a way to search for a friend w/ their old username if they changed theirs?

[winged bear]

out of my curiosity, is having room names with political motives allowed?

[spark abyss]

hiya can i dm a discord mod if possible?

[maiden anvil]

yuh

can I send you a friend request?

[spark abyss]

yea

[lofty lily]

any mod avaliable? Need help urgent

[maiden anvil]

done

[misty flame]

what do karma points do

[karmic swift]

At 1k you become a super hero
||actually nothing, maybe it gives more credit to your reports||

[maiden anvil]

karma points show the number of times a report you made was handled by a mod. sometimes you might not get karma points after it was handled

[stiff osprey]

why are karma points even given tho like what is the point of them and how do you see how many you have?

[maiden anvil]

you only see them when your report gets handled

[fervent scaffold]

can i get this dc acc verified if i already got verified on my other discord to my tfm account? can i un-verifiy other discord acc

[maiden anvil]

you can but you can only be verified on one account

if you're changing discord accounts, you only need one in the server

[fervent scaffold]

so i have to leave the server on that other acc?

[maiden anvil]

we can remove your verified role from the other account but in my opinion there's not really a reason to keep both accounts in the server, especially if one is unverified and therefore can't access some channels

[fervent scaffold]

fair

[charred dust]

help

[meager nacelle]

backzyt needs help recovering their account (it's an old one, they haven't logged in in a while) , they remember the name and seemingly the tag as well (it is also linked to one of their emails) but when they log in, the account is brand new, level 1 without any rounds played. it is the same name and all. is there a possibility that their account (it being quite old) that it got removed or somehow 'cleaned' from the database to not have any of the stats that it had?

[wanton fulcrum]

I need talk any admin

[covert sail]

I need serious help, idk who to contact. I have a pretty complicated situation and the mods I contacted are of no help. Replied to the support ticket and never got a reply back. I really need a one on one conversation with someone who can help me

[stone barn]

how often can you change your profile picture with /avatar?

[maiden anvil]

whenever you want

[stone barn]

hmm a friend of mine had a problem with that

I'll let them know tho, thank you!

[stone barn]

the icy tattoo still isn't in shop? will it get added??

[shy marsh]

anyone know what it is ?

[gray nest]

Maybe the function has nothing in it? Or the function doesnt exists

[meager remnant]

Were you using a souris or normal account when you saw this?

[shy marsh]

souris

[junior cobalt]

what do i do with the abcde sevens

[maiden anvil]

nothing

they just stay in your inventory until the event ends

[junior cobalt]

möh

okay

[meager remnant]

Ah yeah. That's an old bug

[stone barn]

I'm pretty sure you can see it whenever you open lua, any lua person would have to confirm tho

[empty barn]

Hello,
Someone gifted me a fur. I used it for about 1-2 weeks. However, when I logged into the game today, it was gone. How is this possible? Can someone explain it to me? The skin was a white fur with purple and orange hair, costing 7000 cheese. My in-game name is LyonVastia#6399.

[maiden anvil]

the person who gifted it to you likely purchased the fraises through fraudulent means

[kindred brook]

Does anyone have a photo of how much strawberries cost?

[elder wharf]

any mod available ?

[empty barn]

@lavish thunder can you help me please ? :c

[shell brook]

i want attencion of administrators help help help help

[coral musk]

As Cate explained, if you got gifted fur and it disappeared from your account most likely person who bought it for you bought fraises with illegal methods. It means fur will not come back and there is nothing we can do unfortunately.

[elder wharf]

can you help me in something please

[coral musk]

Im kinda busy rn, unless it's just a question

[elder wharf]

kind of question

[coral musk]

You can send dm

[empty barn]

I hadn't seen what Cate wrote. Thank you for your help. I was happy about the gift, but this situation upset me. Thank you both.

[covert sail]

Someone help me like what is the support even doing? I have made a ticket about a lost account 4 times and every time I get the same automated response. How can I even contact a real human being to help me resolve my case?

[elder wharf]

done

[coral musk]

There is real person behind. If you didn't get access it means you didn't provide enough information or it was wrong

[covert sail]

But I provided everything I know, after all I haven't played on it for years and the e-mail is long deleted or forgotten

The account was made in 2012 and last played in 2015 if I'm correct, it's been nearly a decade since it was last played on

I just want to get back that is a part of my childhood

And it was a automated response, or just copy+paste, because the message I got is literally the same across all four tickets that I made

[coral musk]

If someone didnt provide enough information or it was wrong everyone will get same response. They wont tell you which part is incorrect, they might only ask for additional explanation

[covert sail]

That's exactly what I want, for them to ask that

because the information they ask of Me is vague at best, like last bought fur or any bans. I can't possibly remember that since I was a kid when that account was made

[coral musk]

This information is a key.. Bans and first fur

[covert sail]

Yeah but with my case it's not a account that was lost 2 weeks ago but nearly a decade of innactivity

I can't possibly remember what was my first fur bought on a 13 year old account

[stiff osprey]

question about that, you have to provide that info with the furs even if you bought it with cheese?

[coral musk]

You can just mention it

[stiff osprey]

i see, thank you

[soft flint]

This game is almost 15 years old, it must be hard for someone to remember the first fur they bought so long ago

[covert sail]

exactly

and my account is close to 13 years old

[tribal anchor]

Hi i need help

[sudden hare]

guys when i try to open tfm on steam it wont open and just a blank idk why can anyone help

[warped lichen]

hey

how play tfm in mobile ?

[fringe schooner]

u cant

[warped lichen]

a mobile version is this in développement?

[fringe schooner]

there's no mobile port

[warped lichen]

oky

[warped lichen]

so there is no hope?

[fringe schooner]

theres been mobile version years ago

but it got discontinued

[warped lichen]

ik but why?

[fringe schooner]

🤷‍♂️

[warped lichen]

oky :c