fr i need help
#I NEED HELP I ONLY HAVE 2GB OF DISK SPACE LEFT ON MY SERVER
rain escarp
royal anvil
!support
rain escarp
no i can't
royal anvil
I can give you a list of your largest files but you have to make a ticket
if you cannot make a ticket then it's not possible to do
royal anvil
okay well unfortunately there is no way then, so you will have to figure out which files are the largest either using SFTP, some custom plugin, or by guessing
it is usually the world folder or plugins folder
the file sizes in the file manager are incorrect, but the warning is correct
so you are indeed low on space
royal anvil
yes the file manager doesn't give correct numbers, so it won't be close
rain escarp
then how i am supposed to find what does that
wait is there a way i change my email here because you are an admin that would be fixing so much problem i have
please tell me you can do this
i need that
pure please
royal anvil
if you don't have access to the email address then it's not possible to change it
unfortunately your in a situation where your just kind of out of luck, losing your email address for your account is really bad
royal anvil
no because that's not the policy
rain escarp
so what i am suppose to do
losing all of what i did?
losing all my money i spend on credit and time?
royal anvil
either you can recover your email address and make a support ticket and I can help you
or you can do what I said here to figure out the total size of your files: #1475617173165576417 message
or you can download your server files and move them to a new account with a new email that you have access too
rain escarp
well i need to change my email i spend money on credit for my server i can't lose it
royal anvil
you cannot change your email if you lost access to your email
you need to regain access to your email
royal anvil
you need to recover your email, there is no other solution, that is final
rain escarp
WHAT! but i can't i used my old school email when i created my account because i didn't had any other and now i am in an other school so i don't have it
royal anvil
yes I understand that
vale warren
I really suggest creating your own email, and never use any temporary emails like from schools, just to prevent this from happening again
rain escarp
but what stoping
rain escarp
I really suggest creating your own email, and *never* use any temporary emails l...
IK but when i created this i didn't knew i would lose it ok but now idk what to do any more
royal anvil
if you do not have access to the email address that owns the account, you are not seen as the owner of the server, that is the policy
rain escarp
but i can prove i am
royal anvil
so then contact !support and perform a recovery
marble coralBOT
so then contact !support and perform a recovery
rain escarp
omg you know i can't do that
royal anvil
you will need to provide DOB, purchase history, and email address of the account you lost
vale warren
(^ send it from a new email that you want the Minehut account to be changed to, but please make a new one like with gmail first)
rain escarp
bruh but if i do this i won't even be able to see the respond because i won't even know i send the message. im not even sure the other one still work
wait
royal anvil
if none of your emails work you have a pretty big issue that you need to fix
rain escarp
what if i make a ticket but what if i make a ticket and ask to continu on an other email could i do that?
vale warren
no
royal anvil
no because you could just hack anyones account like that lol
the security policy exists for a reason
vale warren
because then anyone could put in your email in the form and ask them to continue communicating on any email they choose
rain escarp
but if i make a ticket on my lost email and then ask to make it on the one that work
because it should be send from the one im using right?
vale warren
okay, so what if I used your email in a form I fill out, asked support to continue the communication on any other email I choose, and then ask them to delete your entire account?
if they make an exception for that, account security is completely gone
rain escarp
well could you give me a password to give or could i just screenshare that it's me and doing stuff that are custom you ask me to or something?
royal anvil
vale warren
support isn't wasting time watching someone's screenshare, they have many tickets to work on
rain escarp
wasting
vale warren
Pure gave you a way to fix this
rain escarp
can i make a rec of me logging in? and talking here?
rain escarp
watching a screenshot is not an approved method of account recovery
i mean like a video
royal anvil
no
vale warren
there is zero, zip, nada, number 0, way around this other than what Pure has said to do
rain escarp
there is *zero*, zip, nada, number 0, way around this other than what Pure has s...
omg i have 0 brain cell what did she said
vale warren
he's linked to it
rain escarp
you will need to provide DOB, purchase history, and email address of the account...
this?
2 question:
what is DOB and like on my account purchase history? (on the dashboard)?
vale warren
birthday, one that you put in when you first made the Minehut account
purchase history as in dates (the when) and dollar amounts of your past purchases, like if you bought credits
if you used a fake birthday and don't remember that, your chances of recovering the account is 0
if you cannot access your transaction history on whatever account you use (bank, paypal, etc.), then that's also 0
rain escarp
😭
royal anvil
To avoid going in an endless loop of back and forth, this is my final comment before leaving this thread:
- Your server is running out of disk space, you will need to clear up space to resolve the issue. If you make a support ticket from the account email address, I can easily give you a list, but you need access to the email to receive it.
- If you have lost access to your email address, you will need to perform an account recovery. You can recover your account by providing a valid DOB, the 3 most recent purchases (date and amounts), and the email address that belongs to the original account. You will submit the ticket with a different, working email when doing this.
- If you are unable to provide valid information, then I recommend downloading your files and moving them to a new account. Do not keep using an account that you do not have email access to.
For any further questions, make a support ticket
rain escarp
well i can for the paypal and other stuff tho
ok so let's start now
let me get the 3 most recent payment
vale warren
the recovery isn't happening on Discord/here, if that's what you're about to do
rain escarp
then where
vale warren
make a new email
rain escarp
aredy done
vale warren
one that you actually own, and isn't tied to any school?
rain escarp
one that you actually own, and isn't tied to any school?
yeah yeah i made it
for myself
do you want me to tell you what it is?
rain escarp
alr
rain escarp
just gimme a moment
what are you doing im scared it's been like this for so long i finally have admins with me i am stress fr 😅
vale warren
okay, then use https://support.minehut.com/hc/en-us/requests/new
in the "Your email address" box, put the new email that you just made
in the "Description" box, put all 3 of these info:
- the email address that is currently tied to the Minehut account
- the dates and dollar amounts of your past 3 purchases, like when you bought credits
- the date of birth that you put in when you made the Minehut account
rain escarp
ok um the date of birth was fake i am so sorry is this still fine?
vale warren
:/
rain escarp
i have all the other stuff tho
vale warren
it requires all 3, so if you don't remember the DOB, then recovery isn't happening
rain escarp
PLEASE NO
vale warren
it's a collection of all 3 that makes it easier to confirm that you are who you say you are
rain escarp
is there other, as many that i need that can replace it?
vale warren
do you remember the fake birthday?
vale warren
is there other, as many that i need that can replace it?
there is no other way
vale warren
sorry, there's really no other way :/ I just hope now you know what to do next time
rain escarp
PLEASE NO
SCREENSHOT, VIDEO, ANY INFO JUST PLEASE I REALLY CAN DO ANY THING ELSE THAN THIS
vale warren
I'm not sure how many times I need to repeat it: there is no other way