People being banned from minehut

[clear goblet]

Hello, I own an external hosted server and one of my members is tempbanned from minehut, they can now not connect to my server, is there any way I can let them join my server?

[little minnow]

have they tried joining directly instead of through minehut?

[clear goblet]

They join with the .minehut.gg Ip

Our Ip from the host does not work

[clear goblet]

Because of minehut

[finite beacon]

No, they're banned

[clear goblet]

•_•

[vale sand]

you can open a direct proxy if you absolutely need to