#My minehut dashboard says "Your search results came up empty handed :("

1 messages · Page 1 of 1 (latest)

craggy sleet
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I cant start or edit or even see that my server is there. i can see in the my plans section that it exists, but i cant even view or start it, i cant even make a new one.

thorny nymph
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You will have to make a !support ticket, and list the names of your servers. You may have to wait longer for a response, cause of thanksgiving.

round patioBOT
# thorny nymph You will have to make a !support ticket, and list the names of your servers. You...

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

:incoming_envelope: Didn't get an email in your inbox? It might have been sent to your spam or junk folder, so make sure to keep an eye out!

Once you're ready to file a support ticket, click the button below and fill out the form.

  • :calendar_spiral: Business Hours:

Monday-Friday, <t:1724241602:t>-<t:1724284800:t>

If you're having trouble signing into your account, please click here or email us at support@minehut.com to create a ticket instead.

Requested by lilmiiny (1273791779749236741)
craggy sleet
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the problem is @thorny nymph the website form wont load

thorny nymph
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@rare magnet do you have time for this? I wanna go to sleep.

rare magnet
craggy sleet
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yeah opera, edge, phone, all throw same problem

rare magnet
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Make a support ticket. I believe this problem is out of our reach

craggy sleet
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i have. will i be compensated for this? as my server is unusable here

gloomy pecan
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That would be a question for in the ticket

exotic remnant
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Same. all of my servers have vanished and when I try to join one it keeps me in the "transition" or velocity server

craggy sleet
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yup

gloomy pecan
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oh you can’t even join it that’s interesting

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i feel bad, terrible timing honestly

craggy sleet
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yeah we all have same issue

heady snow
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i cant start any servers either

hallow inlet
gloomy pecan
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GamerSafer doesn’t seem to have any open job listings

hallow inlet
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but if they offered it to me

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i would totally do it ngl

craggy sleet
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not like u could fix it anyways

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this is a website data server issue i think

weak finch
gloomy pecan
thorny forge
late nova
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I’m experiencing this issue too

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!support ticket

round patioBOT
# late nova !support ticket

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

:incoming_envelope: Didn't get an email in your inbox? It might have been sent to your spam or junk folder, so make sure to keep an eye out!

Once you're ready to file a support ticket, click the button below and fill out the form.

  • :calendar_spiral: Business Hours:

Monday-Friday, <t:1724241602:t>-<t:1724284800:t>

If you're having trouble signing into your account, please click here or email us at support@minehut.com to create a ticket instead.

Requested by oppchaser67 (644369210818035742)
craggy sleet
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anyone heard back?

thorny nymph
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Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay.

zenith elbow
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i got an email claiming they fixed it but server is infact still not working

hallow inlet
warm elbow
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hey all i just wanted to be semi transparent as our office was closed Thursday/Friday so I was unaware of this bug, and thought it was related to a server outage we had. I have sent this to the devs so I am just waiting for them to figure out what the root cause is. It just unfortunately is a holiday weekend for the US so it might take a bit longer.

I do apologize for the delay and inconvenience, if you have already made a ticket I have a list of impacted users sent to the devs. If you have made a ticket in the last 12 or so hours and i haven't responded i am going through them now. Unfortunately, I have no other update then that, and I do not know what is causing it as I am not a dev, nor do I know when it will be resolved.

terse dagger
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@craggy sleet im dealing with the same problem

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but my form loads

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jsut gotta wait like 15 mins

terse dagger
gloomy pecan
terse dagger
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I know, i just wanted to let them know theyr not the only ones with that problem lol

craggy sleet
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Yeah, but no response from them after form. They said “we don’t know, forwarding to devs” haven’t heard anything since

terse dagger
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yea me neither, but it was a weekend not their working hours so be grateful, now it’s monday they work

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hope by the end of the week it will be fixed

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and i have people in my discord waiting for the server so i kinda feel bad for them

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  • i paid money for 1 month of the server, and this wasted like 7 days
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so it’s kinda sad

zenith elbow
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and irritating

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here w u

craggy sleet
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Yeah, I paid too

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Unbelievable

terse dagger
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🤣