Can't join server: "Connection refused" error

[north seal]

An old server that my friends and I used to play on (minecracky.minehut.gg) is having issues accepting players. When we launch the server, the multiplayer menu shows its maximum playercount as 0 (supposed to be 10); then, when we join through the Minehut main lobby, we are either kicked for "Unknown" or kicked with the following error message:

io.netty.channel.AbstractChannel$AnnotatedConnectException: finishConnect(...) failed: Connection refused: /***:25575

We all have whitelist and operator access to the server. Is there anything we can do to connect to the server?

[thorn pike]

@north seal
Please follow:

1. Navigate to your File Manager on your server dashboard.
2. Enter into the logs folder, scroll to the bottom of the folder, and select the file name latest.log and then hit the Download button.
3. Upload the contents of the file to mclo.gs and click Save.
4. Send the link of the website here
   -# Please make sure you follow the last step.
   -# Logs are safe to share and help us accurently help you.

Oh, if you don't own it there's nothing you can do ~ it's an issue with the server

[north seal]

Is there a process for transferring Minehut account / server ownership between different email addresses? We used school email addresses to host the server and after graduating we've lost access and can no longer access the accounts - which obviously makes signing into Minehut accounts impossible

I'm also not sure what could have caused this issue, since I was playing last night (logged out 11pm pst) and had no issues entering the server then; did not make any changes to plugins or server settings while I was online aside from a few whitelist/op edits (shouldn't have affected the server itself?)

[thorn pike]

@north seal
If you have lost access to your email please contact !support and provide them with: DOB, purchase history, and the email you lost access to. If you are missing any of these things or have forgotten the email you lost access to there is nothing we can do to you help.

[blazing hornet]

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

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Requested by starlight3633 (976447336496660500)

[thorn pike]

provide them with as much info as possible about your lost account

if you just mean for in the future you can prob request it to be transfered by making a ticket on the original email

if you mean you've alr lost access follow the thing I sent above

[north seal]

I'll ask if anyone remembers the specific email address, but in the meantime I assume there's no way to recover account information for a Minehut server given just the server name, right?

[thorn pike]

Unfortunately not

since that's a privacy issue

[north seal]

I'm having trouble remembering which email was used to host this particular server, since we played on several at the time

[north seal]

Makes sense, thank you!

Is there any other information that would be helpful for recovering an email address? I assume things like world seeds are not relevant here

[thorn pike]

yeah no

just things that could identify you with your account

DOB's purchases made, email are the big three

[north seal]

I don't think there's been any purchase history since we played on free trial servers

But I can try to fill out the support ticket with DOBs and emails

[thorn pike]

Yeah I mean, I would still say to fill out a ticket ~ but I wouldn't expect them to be able to do anything 😦

I'm sorry

[north seal]

All good, thanks for your help!

[thorn pike]

Alrighty! I'll go ahead and lock this post + mark it as resolved! Feel free to open a new thread if you have any further questions 🙂 Have a wonderful rest of your day/night!