I was hacked need Minehuts help.

[reef jackal]

I am able to get in console now but before I couldn’t bc of the website problems

[empty iris]

Minehut support doesn't monitor this channel. Please use the dedicated support portal instead!

[fresh ginkgo]

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

:incoming_envelope: Didn't get an email in your inbox? It might have been sent to your spam or junk folder, so make sure to keep an eye out!

Once you're ready to file a support ticket, click the button below and fill out the form.

• :calendar_spiral: Business Hours:

Monday-Friday, <t:1724241602:t>-<t:1724284800:t>
Saturday-Sunday, <t:1731769200:t>-<t:1731798000:t>

If you're having trouble signing into your account, please click here or email us at [email protected] to create a ticket instead.

Requested by unprioritize (1291990791752912977)

[atomic pumice]

they do, it's just they won't support with account related issues outside of their ticket system

[reef jackal]

Ok thanks

[hearty estuary]

@reef jackal
Try to load a backup of your server if possible. If your backups were over-written, stop your server immediately and contact !support. It's possible that they have further backups but it's important you stop your server so they don't also get over-written.

[fresh ginkgo]

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

:incoming_envelope: Didn't get an email in your inbox? It might have been sent to your spam or junk folder, so make sure to keep an eye out!

Once you're ready to file a support ticket, click the button below and fill out the form.

• :calendar_spiral: Business Hours:

Monday-Friday, <t:1724241602:t>-<t:1724284800:t>
Saturday-Sunday, <t:1731769200:t>-<t:1731798000:t>

If you're having trouble signing into your account, please click here or email us at [email protected] to create a ticket instead.

Requested by starlight3633 (976447336496660500)

[hearty estuary]

this is somewhat relevant

[reef jackal]

I have been talking to my staff but I think we figured it out but I still will make a ticket as soon I am able to.

[reef jackal]

I also was able to get into console and didn’t see anything wrong