#My server wont start after a random crash

66 messages ยท Page 1 of 1 (latest)

gusty crown
#

I didnt run a command or anything in the previous hour

#

those are all my logs

#

latest log didnt show much so i sent them all

exotic mango
#

Could you provide the logs with !logs

low relicBOT
# exotic mango Could you provide the logs with !logs

๐Ÿ“ƒ How do I download my logs?

You view and download your logs through the File Manager on your server dashboard. Enter into the logs folder, scroll to the bottom of the folder, and select the file name latest.log and then hit the Download button.

Once you have your log file downloaded, upload the contents of the file to mclo.gs and click Save.
After that, send the link of the website to the channel you want to send your logs to.

gusty crown
#

latest logs is really short and gives no info i think

exotic mango
#

The logs that appear when you try to start the server

gusty crown
exotic mango
#

Your server is running in offline mode, please set "online-mode" to true in your server.properties

#

Otherwise I see your ViaVersion and ViaBackwards should be updated but don't see the reason for a crash, seems like the logs aren't complete

tiny robin
exotic mango
#

Oh wait really

gusty crown
#

yeah

tiny robin
#

Logs are indeed incomplete, all I can see if the viaversion issue

gusty crown
#

bc they seemed short

exotic mango
#

I'm clearly not fit being support D: but yeah the logs don't include the reason of the crash then

gusty crown
#

thats all there is

exotic mango
#

When you try starting your server, that's the logs we need

tiny robin
#

I don't really like downloading files from strangers, would prefer it if you just give a pastebin/mclo.gs of it

gusty crown
#

its not giving more logs

exotic mango
#

What does it say in console when you try to start the server?

gusty crown
#

nothing

#

the console is blank

tiny robin
#

Get the logs after the server has crashed, not before

gusty crown
#

i tried force hibernating

gusty crown
tiny robin
#

Like make sure the server has actually crashed when you get the logs

gusty crown
tiny robin
#

It attempts a start, and then it should also give lines of it shutting down

gusty crown
#

should i send the 2nd latest log?

#

cuz nothings in the console

tiny robin
#

If you can, yes

gusty crown
#

and thats the latest log

exotic mango
#

Doesn't explain or show a crash either :/

tiny robin
#

Yeah all Im seeing is viaversion issues

#

Did you do anything before this happened? Change server version, change gamerules, anything?

gusty crown
#

nope

#

i was making a skript but i didnt even save it

#

i got on. then it crashed 5 minutes later while i was afk

tiny robin
#

Usually server crashes are because someone changed something on the server, you're completely sure you or anyone else didn't change anything? Doesn't matter if it seems insignificant

#

(Ive seen people say they didnt change anything and then later say they changed their tickspeed to 1 million)

gusty crown
#

nope. didnt touch any settings or gamerule

gusty crown
exotic mango
#

Or one of your potential staffmembers?

gusty crown
exotic mango
#

Force hibernating didn't work either?

tiny robin
#

Honestly might be best to contact support then, since we can't do much without full logs

gusty crown
#

i forced hibernate it which made it hibernate but when i turned it back on the same issue

#

!support

low relicBOT
# gusty crown !support

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

Once you're ready to file a support ticket, click the option below and fill out the form:

  • :calendar_spiral: Business Hours: Monday-Friday, <t:1724241602:t>-<t:1724284800:t>
  • :incoming_envelope: Submit Support Ticket

If you're having trouble signing into your account, please click here or email us at [email protected] to create a ticket instead.

tight pasture
#

force hibernate + start your server to fix viaversion

#

your server starts fine you just can't join it - it's not the server that's crashing

#

it only appears to be crashed because you can't join it xD

gusty crown
#

the console wouldnt ever show anything

#

and it kept saying either offline or starting

tight pasture
#

try now

gusty crown
#

never online

gusty crown
#

yay its online