#external host

94 messages · Page 1 of 1 (latest)

tropic turtle
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i have linked everything up and then when i try and join the server through minehut lobby it doesnt work it says this server is offline even though in the mh dash it says active and on my hosts dash server is online

whole pilot
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!external

mint badgeBOT
# whole pilot !external

minehut External Plan

The External plan allows you to host a single server, or a server network (using Velocity or Waterfall) outside of Minehut, and connect it to the Minehut proxies, which has some benefits like being displayed in the Minehut server list, and being able to advertise in the Minehut lobby. This plan is primarily for experienced users as you are hosting your own server, and Minehut support has a limited capability of helping you through the setup and maintenance.

While the External plan counts towards removing the daily 4 hour uptime limit, it is not the correct plan if you still intend to use Minehut's servers. If you purchased this plan as a mistake, simply change the plan to something else and you will be refunded for the remainder of the time.

🔗 Guide — Support FAQ
🔗 Guide — Minehut Wiki

tropic turtle
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so what do i do?

whole pilot
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check to make sure you did everything correctly

tropic turtle
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i did

whole pilot
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also if it says the server is offline you probably filled in the wrong IP or something

tropic turtle
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let me try this and ill get back to you thank you

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nope ive been using the correct ip

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everything is correct

whole pilot
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just put the number ip on the external server settings

tropic turtle
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ok

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so what will players join with

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still

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join pythonmc

whole pilot
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the ip you put in that field is ONLY for minehut to know where to send players, it has nothing to do with what players see or use

tropic turtle
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ok

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ok should i try to join now

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ok well i tried to join

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and it still didnt work

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&cthis server is currently offline'

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@whole pilot

whole pilot
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might need to contact support then

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could be a bug

tropic turtle
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ok where do i contact support?

whole pilot
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!support

mint badgeBOT
# whole pilot !support

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

Once you're ready to file a support ticket, click the option below and fill out the form:

  • :calendar_spiral: Business Hours: Monday-Friday, <t:1724241602:t>-<t:1724284800:t>
  • :incoming_envelope: Submit Support Ticket

If you're having trouble signing into your account, please click here or email us at [email protected] to create a ticket instead.

minor nexus
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Make sure hide-online-players is set to false in the server.properties file
Make sure enable-status is set to true in the server.properties file
Make sure sample-count is set to at least 1 in the spigot.yml file
Make sure the IP address on the Minehut dashboard is a numerical IP and not a domain name, and ensure that the DNS Record Type is set to Port
Try removing any plugins that change the MOTD or server list, on both your server and proxy
Ensure your firewall is accepting TCP and ICMP from external addresses

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and

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@tropic turtle
Follow this guide to the best of your ability if you're still encountering issues please send:

If you're running a standalone-paper server send: server.properties and config/paper-global.yml
If you're running a velocity server send: velocity.toml
If you're running a waterfall server send: config.yml

Please also send your startup flags and a SS of your MH External Server Settings.

tropic turtle
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and would the ip be

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the numbers

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or the actual server ip

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ok

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and am using SRV

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should i use port instead

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and also

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i havent set up TCP

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is it requiered

solar jewel
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what's your MH server name?

tropic turtle
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Pyhtonmc

minor nexus
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Did you mean: PythonMC?

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just checking since you deleted and redid your message 3 times

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but it still has a misspelling

tropic turtle
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no

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its spelled that way

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because i miss spelled it when i made the name

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and now the other names are taken

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so its Pyhtonmc

solar jewel
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alright I'll check it out as soon as I can, but in the meantime I'd suggest double checking the setup guide and the steps posted here: #1295417512631996497 message

you shouldn't be using an SRV record for an IP address on the panel, and in most cases Port is the one you want to use unless your host specifically tells you it's an SRV domain

tropic turtle
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i bought a custom domain

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and then bought bloom host

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and the port was 25565

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but then i had to connect bedrock players

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so then the port was 19132

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so idk what port i should use

minor nexus
tropic turtle
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i[

minor nexus
minor nexus
tropic turtle
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domain is connected

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port and ip is the same as the external host

solar jewel
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your server doesn't have proxy protocol enabled, you need to read the guide and follow the steps exactly as outlined

tropic turtle
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ok i have enabled

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it

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it was enabled i just forgot to confirm it

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sorry

solar jewel
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you'll need to restart the server after changing it

tropic turtle
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yep

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ok

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what now?

solar jewel
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now you need to make sure your CLI flags are added correctly and that your online mode / offline mode setting is setup properly

image.png
minor nexus
tropic turtle
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what is CLI

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and where do i find this?

minor nexus
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the startup flags

minor nexus
tropic turtle
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yes

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but idk where to find them

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on bloomhost

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dw

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i found them