#cannot log in

14 messages · Page 1 of 1 (latest)

unborn moth
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keeps sending email and ask for verification after ive done it like 20 times

jaunty moth
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if you send a second email, it causes issues

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do it once, then wait for an hour

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if you still didnt receive it, then

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!support

cobalt robinBOT
# jaunty moth !support

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

Once you're ready to file a support ticket, click the option below and fill out the form:

  • :calendar_spiral: Business Hours: Monday-Friday, <t:1724241602:t>-<t:1724284800:t>
  • :incoming_envelope: Submit Support Ticket

If you're having trouble signing into your account, please click here or email us at [email protected] to create a ticket instead.

alpine jungle
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@unborn moth
If you haven't received the email: Check your spam folder and make sure you're logged into the correct email account

If you are stuck in an infinite loop: Be patient. You can only send one email at a time, if you send multiple you need to manually select the last one. All previous ones are invalidated.

unborn moth
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i sent one

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did it

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and then when i re logged in it just sent another one

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well ig it might be the issue

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idk

alpine jungle
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sounds like it! You're stuck in an infinite loop!