Read Pls Staff

[wooden pendant]

We cleared 2.7 million server names in August, if there's still server names unavailable there's nothing we can do about it for you

[spiral quail]

whens the next time you clear them

[wooden pendant]

There are no publicly known plans to do it again, but it could happen again in the future. We cleared any server that was in active for a year

[tribal peak]

You can’t have the same name as others unfortunately. I recommend trying a similar name not in use

[spiral quail]

what if the server isnt even getting paid for and nobody uses it?

[tribal peak]

I don’t think anyone can do anything about that, sorry

[idle stag]

If the name is not available, then you will have to find something else

[tribal peak]

yeah

some similar alternative

[idle stag]

Around 3+ million names were released when we did the abandoned-server deletion earlier this year

[spiral quail]

ok

[spiral quail]

why does this come up?

[subtle forge]

@spiral quail
Please follow:

1. Navigate to your File Manager on your server dashboard.
2. Enter into the logs folder, scroll to the bottom of the folder, and select the file name latest.log and then hit the Download button.
3. Upload the contents of the file to mclo.gs and click Save.
4. Send the link of the website here
   -# Please make sure you follow the last step.
   -# Logs are safe to share and help us accurently help you.

[spiral quail]

Hey

I dont really understand

you ok with vcing maybe to explain

[subtle forge]

Sorry 😦 - I can't VC rn

[spiral quail]

oh

[subtle forge]

just try to follow those instructions to the best of your ability

[spiral quail]

even if you dont talk?

[subtle forge]

try not to overthink it ❤️

[tribal peak]

usually when you try to join immediately after restarting

I'd recommend waiting around a minute or two

Then join

It should work then

This is usually what I'd do

[spiral quail]

ty

[wooden pendant]

this error means the server has shut down

• can happen if you join too early
• can happen if your server's crashing on startup
• can happen if your server crashes really badly

[wooden pendant]

if this is repeated, follow these instructions

[spiral quail]

YO

I SPENT 12$ ON CREDITS AND I ONLY GOT 1000 CREDITS NOT 1800

@subtle forge

[idle stag]

did you buy a plan? do you have a currently active plan that may cost 800 plans? what does your credit transaction history say?

[spiral quail]

well i bought

[idle stag]

besides the credits itself

[spiral quail]

the 12$ one which is 1800 then i bought Vip rank and was gonna get a server but only had 200 credits left somehow

if u want i can ss to u rq

[idle stag]

and you didn't buy anything else besides VIP?

[spiral quail]

vc rq

[idle stag]

no

I will not be going in vc or dms

[spiral quail]

u can mute i just want to ss to you

the truth

[idle stag]

still no

[spiral quail]

so how do i show you?

[idle stag]

screenshots

this channel has image perms

[spiral quail]

k

look

it charged me twice for the same thing

[idle stag]

you bought VIP for two accounts

[spiral quail]

huh

[idle stag]

XpMagma and MagmaGamingYT

[spiral quail]

oh

can u like not do one of them and give credits back or somthing

i only have XpMagma

[idle stag]

You'll have to make a ticket to ask for a refund, only as long as you haven't used the rank or advertised on the account you don't want the rank on

[spiral quail]

i dont think that accont existests

where do i make a ticket?

[idle stag]

why'd you type MagmaGamingYT then o,O

[limber pollen]

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

Once you're ready to file a support ticket, click the option below and fill out the form:

• :calendar_spiral: Business Hours: Monday-Friday, <t:1724241602:t>-<t:1724284800:t>
• :incoming_envelope: Submit Support Ticket

If you're having trouble signing into your account, please click here or email us at [email protected] to create a ticket instead.

[spiral quail]

it was my old user i had it defult set to

[idle stag]

ah

[spiral quail]

uhh this is so annoying

Jamie how long does it ussally take for them to look at tickets

?