game not starting

[cerulean ledge]

my game is not starting i click start and it wont start i need help please

[rigid perch]

your game as in server or client?

[cerulean ledge]

server

i used money on it am worrierd

[rigid perch]

Can you please send us your !logs?

[wary spade]

📃 How do I download my logs?

You view and download your logs through the File Manager on your server dashboard. Enter into the logs folder, scroll to the bottom of the folder, and select the file name latest.log and then hit the Download button.

Once you have your log file downloaded, upload the contents of the file to mclo.gs and click Save.
After that, send the link of the website to the channel you want to send your logs to.

[cerulean ledge]

do i send it here

[rigid perch]

yes

[cerulean ledge]

here

[rigid perch]

Please upload the contents of your log file to mclo.gs and click Save. Then please send the link here.

[cerulean ledge]

it wont wotk

i click upload then the file

idk if somthing is supposed to appear

but i just click save after

[rigid perch]

you can try copy pasting it

make sure it's latest.log

not the entire zip file

[cerulean ledge]

ho

oh

ok

did it

[cerulean ledge]

i did it what now

@rigid perch sorry for pinging

but what i do now

he;;p

[rigid perch]

you didn;t

!logs

[wary spade]

📃 How do I download my logs?

You view and download your logs through the File Manager on your server dashboard. Enter into the logs folder, scroll to the bottom of the folder, and select the file name latest.log and then hit the Download button.

Once you have your log file downloaded, upload the contents of the file to mclo.gs and click Save.
After that, send the link of the website to the channel you want to send your logs to.

[cerulean ledge]

yo

it shows this

i upload and save

[rigid perch]

nice

share that with me

the link

[cerulean ledge]

https://mclo.gs/9HDRdYo

@rigid perch

[rigid perch]

looks like you misconfigured something

You seem to have downgraded your server after starting it in a newer version.
Delete your config/ folder and then do one of these 3 things to fix your world:

1. Delete your world
2. Upgrade your server back to the original (newer) version
3. Use chunker.app to convert it properly

Try deleting your config/ folder first and then do one of the 3 things

[cerulean ledge]

idk how to allat

i have to restart my world

I dont wanna do it

I dont wanna restart

Bro

i did everything u asked

it still dosent work

give me a refund

i hate minehut i LosT ALL MY PROGRESS

I LOST ALL MY PROGRESS AND MONEY GOOD JON MINEHUT

[rigid perch]

You don't needa reset your world

If you did something you now regret restore a backup if it's still aviable or stop your server and don't start it and contact !support

[cerulean ledge]

!support

[wary spade]

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

Once you're ready to file a support ticket, click the option below and fill out the form:

• :calendar_spiral: Business Hours: Monday-Friday, <t:1724241602:t>-<t:1724284800:t>
• :incoming_envelope: Submit Support Ticket

If you're having trouble signing into your account, please click here or email us at [email protected] to create a ticket instead.

[cerulean ledge]

how