#Cannot access server

4 messages · Page 1 of 1 (latest)

empty jungle
#

I've been having a very frustrating issue where I can't access my server from the Minehut website nor the Minecraft Launcher. After activating and trying to access File Manager I get the message "Server not reachable, please wait a few minutes and try again." Multiple times and when trying to access the server.

from the Minehut lobby I get the message "Sorry but we were unable to connect you to [servername]. Please reach out to Minehut.com/support for assistance. Whenever I try to use the /join command

Whenever I try to press activate again, it kicks me out to the Minehut website's home page. Everytime I press "Start" it says: "Unable to find service"

I am also unable to force hibernate the server as it gives me a "An unknown error occured" message.

I was told by Minehut support they were able to join the server with no issues but I am still having these same issues.

This has been happening for the past 3 days after seemingly no reason why as me and my friends were able to play normally before with no issues.

the mods we have on the server are listed below, Fabric (1.21):

-Crate Delight
-Soul Candles
-Dynmap

hollow mulchBOT
# proud anvil !support

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days, with longer delays during weekends. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

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