please help i lost 3 ads because of this?

[quasi bramble]

I'm not too experienced in externals, but have you followed this guide thoroughly?

[cosmic drift]

External Plan

The External plan allows you to host a single server, or a server network (using Velocity or Waterfall) outside of Minehut, and connect it to the Minehut proxies, which has some benefits like being displayed in the Minehut server list, and being able to advertise in the Minehut lobby. This plan is primarily for experienced users as you are hosting your own server, and Minehut support has a limited capability of helping you through the setup and maintenance.

While the External plan counts towards removing the daily 4 hour uptime limit, it is not the correct plan if you still intend to use Minehut's servers. If you purchased this plan as a mistake, simply change the plan to something else and you will be refunded for the remainder of the time.

Guide: https://gamersafer.notion.site/Minehut-External-Servers-Docs-c93113ba90924e3fb8d941348e59439c

[cold lynx]

yes i have would u like to see

[quasi bramble]

It wouldn't be much use to me since I don't know how externals work (to be honest), but you could post it so it helps others identify the issue.

[cold lynx]

/:

[cold lynx]

please help

[dark siren]

make sure all fields match

typos can happen

[quasi cedar]

Can you send me velocity.toml and your startup flags?

It looks to me you're using a velocity server

I would suggest just do use a numerical IP in the IP slot

[cold lynx]

wym

.

idk the number ip

@quasi cedar sorry for ping but im in a rush

[marsh kite]

blud made a typo 3 times and it made a giant error code

[quasi cedar]

ok

[quasi cedar]

can you do this?

[cold lynx]

can u help i dot understand

where do i find that

[marsh kite]

stop spamming

😠

[quasi bramble]

Please stop trolling, they are not spamming. If someone is spamming, please let us moderators handle it.

[marsh kite]

gr

[cold lynx]

bro?

i spent 30$ on minehut and nothing working im very stressed

[marsh kite]

no refunds

i think

[cold lynx]

dont want a refund

[quasi cedar]

Are you running a standalone paper server?

a velocity proxy?

[cold lynx]

i bought external vip it worked then later on vip+ and it doesnt work

[quasi cedar]

I don't know what that means

[cold lynx]

im not sure

[quasi bramble]

Changing your rank does nothing to your server plan.

[marsh kite]

ahh

the pings

[cold lynx]

so what do u want to msee

see*

[quasi cedar]

Contact MineKeep

[dark siren]

is it possible to connect a locally hosted server to minehut

[cold lynx]

ask somewhere else

[cold lynx]

i have

[quasi cedar]

You don't seem to be running a normal server, you're running a server hosted on a free hosting site (not MH) and then connecting it to MH (a free hosting site)

what

why not just host on MH at that point?

[dark siren]

Minehut is pretty cheap for what you get

(complement)

[quasi cedar]

eh

there's cheaper servers out there

imo almost always better to host externally and connect to MH

[last pollen]

What blows my mind is that bro is using another free host (which last time I checked only offers 1gb servers) and paying for an external plan when he could get a Minehut 2gb plan for a better price

Unless they’re still offering people extra RAM for free?

So they are offering extra RAM for free still

Interesting

[cold lynx]

oops maybe i shouldnt say anything

[last pollen]

Nah it’s fine

Anyways

[cold lynx]

i dont wanna get introuble

[last pollen]

If there’s one person you wanna speak to

@glossy ginkgo

[cold lynx]

but explain to me the difference between yous and theyres

so ik

[last pollen]

He set up minek**p external correctly

I think he’s on vacation tho

[cold lynx]

bc the old top server minek..p has switched to MH

[last pollen]

TimeLS?

[cold lynx]

yeah

[last pollen]

The one that uses worlds as servers?

😭

[cold lynx]

is he good?

[shrewd hill]

tbh

[last pollen]

Might be worth asking him as well

[shrewd hill]

it's your problems

[last pollen]

@inland fox

[cold lynx]

waffles im neutral

i just want ads on the server

i need a better playerbase

[shrewd hill]

normally if the server is offline

[last pollen]

Wanna do a homie a favor and help him setup external

[cold lynx]

the most stable is 7 players

[shrewd hill]

it would say "thsi server must be online"

[shrewd hill]

mine is like 17 without ad

:/

[last pollen]

On minekeep tho?

[cold lynx]

thats nice

[cold lynx]

yeah

[shrewd hill]

what is minekeep

[last pollen]

Minehut alternative that is trying to be connected to externally

[cold lynx]

oh where do i claim my rank

[shrewd hill]

this thing?

[cold lynx]

on discord

[last pollen]

Link I forgot this

[shrewd hill]

i don't think they allow flags changing

[last pollen]

How

[shrewd hill]

!link

[cosmic drift]

Dashboard linking

This connects your Minecraft and Minehut accounts together, allowing you to chat in the lobbies, advertise your server using /ad, and manage your server on the Minehut website.

1. Login into your Minehut account (or make a new one if you haven't already) on Minehut
2. Go to the Account Settings
3. In the Link Minecraft box, click Link Account
4. Send the suggested command in the Minehut lobbies (minehut.com or bedrock.minehut.com)

[last pollen]

Nah their external setup is easy

[shrewd hill]

no that's not the link

[cold lynx]

damn i spent too much on this server

[shrewd hill]

welp

idk

[quasi bramble]

go in-game and type /linkdiscord

[cold lynx]

ight

also does any1 know skript?

[shrewd hill]

#job-board

[cold lynx]

yo

myaccount linked

now what

[last pollen]

Oh

Another thing you wanna know

Is that mk is in Germany

[quasi bramble]

did you run the /link command in discord?

[last pollen]

So all Minehut players on your server will have 100+ ping

Just be advised of that

[shrewd hill]

yes it is in gemrnay

[cold lynx]

oh flip

yeah i knew in germany

whats the pros and cons? maybe u can change the way i see

both servers

[last pollen]

Pros of MK:

• 8 gb for free
• no time limit
  Cons:
• 100+ ping for all players on Minehut your eu players should connect through the normal mk though
• no ads in mk lobby

[cold lynx]

hm and pros and cons of minehut?

[inland fox]

if he moves away from minekeep

[inland fox]

it breaks every second

[last pollen]

This is crazy

[cold lynx]

147 au a year for me to run a 6gb server on MH @inland fox

[last pollen]

You might not need 8 gb lol

Optimize and you can survive

[cold lynx]

aight

[cold lynx]

3 ads turned into 10 btw

i need my 10 ads back

[craggy dome]

@cold lynx Contact support at https://minehut.com/support

[cold lynx]

no thanks there is help here

[craggy dome]

No, this is for community support, the community cannot give you ads. You will need to use the official support system

[cold lynx]

well id like to speak to higher form of staff

not an volunteer

[craggy dome]

This is your best form of contact with management

[cold lynx]

there are 4 admins online im pretty sure id like to wait here until i get what i want

other wise ill keep asking

i bought 2x externals

bc ur externals werent working

and i figured id need a new external

[wet vault]

Zoop you need to open a support ticket as requested. You've done this before from what I can see. So either open a new or respond to your original ticket.

[cold lynx]

will i get my ads back? i want to know for sure because i have spent too much on minehut

[wet vault]

Before you pull this line, I'm not a volunteer. So as I've asked and the mods have asked multiple times you need to open a ticket.

[silver path]

You can open a support ticket at https://support.minehut.com/

[wet vault]

You're not going to get get anything back untill you open a ticket at the link Jaiden just provided which has been supplied multiple times now.

[cold lynx]

wasnt talkin to i was clearly talking to abby

and i thought mods cannot access tickets

[quasi cedar]

Relax…..

[cold lynx]

i will proceed to create a ticket

you guys just give me a headache

[quasi cedar]

They can’t that’s why you need to open a ticket where someone who can help you can help you

[cold lynx]

i expected great support for my purchases

[wet vault]

I'm not like the other mods. I'm not a volunteer. I'm a paid employee of GamerSafer and have told you what they have already. You simply need to open a ticket.

We expect respect when we try to point you in the right direction.

[cold lynx]

ego too high relax i never talked abt u

[quasi cedar]

It’s great support - they usually respond in 2 business days

[cold lynx]

i gave tons of respect

i just got thrown around by the mods i chat

[quasi cedar]

I’ve had very positive experiences with the support team

[wet vault]

Zoop I've been here in discord and in game with you.

[cold lynx]

thats why i asked for higher staff

[cold lynx]

great so you know what has happen

so now i will create a ticket

[wet vault]

Thank you!

That's all anyone has asked of you.

[cold lynx]

side note, all everyone asks for yous is better support

[wet vault]

Happy to give it if the community will listen.

[cold lynx]

may seem this is an billing issue>

?

[wet vault]

Jaiden and Assembly both told you multiple times you needed to open a ticket.

[quasi cedar]

Top right is a button to create a new request

[craggy dome]

Use the "submit a request" link in the top right

[quasi cedar]

You can select Billing Issue there

[cold lynx]

which he wasnt being specific about the website as i have told him multiple times ive created one here on discord.

[quasi cedar]

Just complete it to the best of your ability - you’ll be able to communicate with someone through email

[cold lynx]

may i ask

who handles the emails?

[elder snow]

admins iirc

[wet vault]

To which you were informed discord is not support tickets.

[quasi cedar]

The support team

[craggy dome]

The admin team and some GS staff

[elder snow]

yea

[wet vault]

There is a team that handles support tickets.

[elder snow]

anyways, doesnt matter, you will get your support either way

[quasi cedar]

In any case, you have the correct form now - which is what matters

[wet vault]

@cold lynx were you able to get your ticket created? I want to ensure you've gotten this taken care of before I move on to other things.

[cold lynx]

i am creating it now please and again. impacience will get you nowhere

[cold lynx]

and what matters is my ads back. i pay for people like high hopes pay check

[wet vault]

I'm not trying to rush you, I'm trying to ensure that you're getting the support you've been requesting. I will leave you be if you feel I'm only causing you more hassel.

[cold lynx]

see, key word been. this support takes forever honestly. and the rush your making me in just have some pacience instead of responding i will eventually get back to you.