#help i cant join minehut
9 messages · Page 1 of 1 (latest)
:tickets: Submitting a Support Ticket
Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days, with longer delays during weekends. Tickets submitted during business hours will typically see a response within the same day.
:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.
Once you're ready to file a support ticket, click the option below and fill out the form:
- :calendar_spiral: Business Hours: Mon-Sun, <t:1711123200:t>-<t:1711152000:t>
- :incoming_envelope: Submit Support Ticket
If you're having trouble signing into your account, please click here or email us at [email protected] to create a ticket instead.
!cr
🤖 Getting a connection reset error?
In order to diagnose this issue, head over here.
If you get an Error 1006 error, create a ticket here and replace [insert IP here] with your IP from Google.
If you get a Cannot GET / error, then it is an issue with your connection which you can go to #1014801630295760897 to resolve.
what does it say when you go to api.minehut.com
Your IP isn’t blocked