#When me or my friend go into the nether in our server, the server starts lagging and crashes.

18 messages ยท Page 1 of 1 (latest)

hard herald
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Does anyone else have the same issues / know how to solve it?

gray lantern
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Can you check the logs from after the crash?

slow craneBOT
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๐Ÿ“ƒ How do I download my logs?

You view and download your logs through the File Manager on your server dashboard. Enter into the logs folder, scroll to the bottom of the folder, and select the file name latest.log and then hit the Download button.

Once you have your log file downloaded, upload the contents of the file to mclo.gs and click Save.
After that, send the link of the website to the channel you want to send your logs to.

gray lantern
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Make sure its from after the crash and not before, otherwise it's not gonna tell me much

hard herald
gray lantern
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Doesnt seem like the server itself crashes but the client does, but I cant see anything except for the server being overloaded by something

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Have you done anything in the nether?

hard herald
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We dug a tunnel to a portal leading to the end, which goes over a large pit of lava, but thats all.

gray lantern
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Changed anything to the server since doing that? Like changing versions?

hard herald
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No

gray lantern
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Best bet would be a support ticket or just resetting the nether

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Support could help you without a need to reset the nether but it may take a couple of hours for a response

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Or wait in this chat in the hopes that someone else knows the answer

hard herald
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Alr thanks

hard herald
slow craneBOT
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:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days, with longer delays during weekends. Tickets submitted during business hours will typically see a response within the same day.

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Once you're ready to file a support ticket, click the option below and fill out the form:

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prisma quarry
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@hard herald
Can yous end your client logs?

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.minecraft --> logs --> latest.log