Everything from my file manager got deleted (the plugins folder doesnt have anything inside). No one i know changed anything on the website. I tried joining today and it wouldnt let me in so i checked the site. The backup isnt working. I press restore and nothing happens. Is there any way i can get the files back? At least the world..
#Everything in my file manager got deleted
33 messages · Page 1 of 1 (latest)
Just wait
Its “downloading” your server
It would take 10-30 minutes but some said 5 hours
Also dont roll a backup as it can make your server corrupted
I suggest you contacting !support tho
:tickets: Submitting a Support Ticket
Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days, with longer delays during weekends. Tickets submitted during business hours will typically see a response within the same day.
Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.
Once you're ready to file a support ticket, click the option below and fill out the form:
- :calendar_spiral: Business Hours: Mon-Sun, <t:1711123200:t>-<t:1711152000:t>
- :incoming_envelope: Submit Support Ticket
Did it start downloading the first time i started it? Cuz it was several hours ago
Not sure just wait for it
It might take an entire day
Well i clicked the button like 5 times
Welp just contact !support
:tickets: Submitting a Support Ticket
Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days, with longer delays during weekends. Tickets submitted during business hours will typically see a response within the same day.
Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.
Once you're ready to file a support ticket, click the option below and fill out the form:
- :calendar_spiral: Business Hours: Mon-Sun, <t:1711123200:t>-<t:1711152000:t>
- :incoming_envelope: Submit Support Ticket
thanks im waiting for a response now
thats normal
#status-and-changelog
contact support
it happened to me and my whole server got wiped soo
Do not continue trying to start your servers - it could overwrite saved backups
my whole server got wiped
dataloss
looks like a smp now 😭
had to make support ticket
so annoying
I recommend contacting support. Make sure to not continue to start the server or try to join, as it may lower the chances of being able to recover any data