i cant join minehut

[rancid turtle]

whenever i try to join minehut i just get the same error regardless of the launcher that i use and i contacted minehut support and tried the fixes they suggest but they dont work

[boreal swan]

🤖 Getting a connection reset error?

In order to diagnose this issue, head over here.

If you get an Error 1006 error, create a ticket here and replace [insert IP here] with your IP from Google.

If you get a Cannot GET / error, then it is an issue with your connection which you can go to #1014801630295760897 to resolve.

[safe stump]

try that ^^
also, what client are you on?

[rancid turtle]

i have tried it on feather,lunar and the original launcher

but it dosent change anything

[safe stump]

bruh did you do the thing

[safe stump]

I said try that

[rancid turtle]

i got a cannot get / thing

[rancid turtle]

.

[safe stump]

then idk

[narrow light]

Hey @rancid turtle please open a ticket. This might be because of your ip being blocked by our servers.

[boreal swan]

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days, with longer delays during weekends. Tickets submitted during business hours will typically see a response within the same day.

Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

Once you're ready to file a support ticket, click the option below and fill out the form:

• :calendar_spiral: Business Hours: Mon-Sun, <t:1711123200:t>-<t:1711152000:t>
• :incoming_envelope: Submit Support Ticket

[narrow light]

You can open a ticket here ^ and explain the issue regarding the same

[safe stump]

he checked and it didnt say ip banned

[rancid turtle]

its not

i amde tickets

and its not my ip

its smth else

[rancid turtle]

@narrow light

[narrow light]

You could try submitting another support ticket, and explaining everything you have did to solve it. Support team can respond with a possible solution if you havn't tried that.

[rancid turtle]

i made many tickets and at the end they told me there is nothing they can do

[narrow light]

Then it’s an issue at your end

[rancid turtle]

its not an issue on my end

[elder tree]

I would reckon if you have made multiple support tickets saying there's nothing they can do I would believe it's something on your end. Have you tried resetting your router

[rancid turtle]

dosent help

[elder tree]

But have you tried?

[rancid turtle]

YES