HELP HELP I TRIED TO JOIN MY SERVER BUT IT SAYS IO>NETTY.ABSTARCT PROBELM

[unkempt shard]

this is happending to me as well i think this is something on minehut that is going on

[opaque pilot]

why do you randomly ping me

I did nothing 😭

try restarting your server or see if its fully online

or restart ur mc

why not?

maybe send the logs

[unkempt shard]

im having the same issue it's not allowing logs nor backups

[opaque pilot]

ah yeah

It's a visual issue. There is no current ETA for the fix
they'll prob make an announcement in ⁠#community when its fixed so maybe look at there

[unkempt shard]

visual issues can stop you from starting the server?

[opaque pilot]

well you can do /join in DA LOBBY

[indigo tapir]

really a HELP HELP moment

do you have access to logs?

[short hemlock]

When i try to join my server it saysio.netty.handler.timeout.ReadTimeoutException

[hard knot]

I'd recommend that you contact !support if it's doing that, they'll be able to fix it for you.

[lapis orchid]

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days, with longer delays during weekends. Tickets submitted during business hours will typically see a response within the same day.

Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

Once you're ready to file a support ticket, click the option below and fill out the form:

• :calendar_spiral: Business Hours: Mon-Sun, <t:1711123200:t>-<t:1711152000:t>
• :incoming_envelope: Submit Support Ticket

[hard knot]

You should have received an email confirming that your ticket has been submitted, and when they answer, you'll receive another email.

They should respond within 1-2 days.

[vapid trellis]

replied to your ticket and fixed the server

your banned players json file was incorrectly modified

[indigo tapir]

send !logs

[lapis orchid]

📃 How do I download my logs?

You view and download your logs through the File Manager on your server dashboard. Enter into the logs folder, scroll to the bottom of the folder, and select the file name latest.log and then hit the Download button.

Once you have your log file downloaded, upload the contents of the file to mclo.gs and click Save.
After that, send the link of the website to the channel you want to send your logs to.