#not joining

20 messages · Page 1 of 1 (latest)

vagrant fern
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What happens when you try to join?

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Try doing /join <server name>

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then it could be that the server is in a queue, minehut is at capacity rn I believe

worthy mirageBOT
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📊 Network Stats

Players: 11,192
→ Java: 10,757 (Lobby: 517, Servers: 10,240)
→ Bedrock: 428 (Lobby: 30, Servers: 398)

Servers: 4959/6500
RAM: 6719GB / 19000GB

View player statistics at Minehut Track

vagrant fern
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actually it shouldn’t be anymore, have your friend try to start up the server on their end

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so then what does it say when you try doing /join?

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is there any red text anywhere in the chat?

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what’s the server name?

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that server doesn't appear to be online atm, just checking from the server list

worthy mirageBOT
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HeavenDragon

Have fun in this survival world and try not to die.
📈 Players: 0/10
📆 Created: <t:1677586607:R>
📁 Categories: None

Server Status

Server is online yes
Started <t:1680977799:R>
Created <t:1677586607:R>

Server Plan

The server is using the FREE plan
Price: 0 credits/day
Icons Unlocked: 0

vagrant fern
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Hm, it looks like I'm having issues connecting to that server too, though I'm also having issues connecting to other servers

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Other people have had an issue like the one I'm seeing, and I've told them to just contact minehut support about it so they can look into it

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!ticket

broken wyvernBOT
vagrant fern
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maybe i gotta contact them too now lol

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this is community support, i'm not a paid support agent that can access the things they can, i am purely volunteer (nor am i an affiliated staff member of minehut to begin with, volunteer or paid)

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no problem, apologies i couldn't be of much help

vagrant fern
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if you can join then i guess you can make a follow up to the ticket telling them it was resolved, though i'm assuming it could happen again because it doesn't just happen on one server

vagrant fern
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as in, let them know it was resolved

undone wagon