How do I get nintendo to replace my joycons for free

[nocturne marsh]

How do I get nintendo to replace my joycons for free because they are sliding off.

[vocal sedge]

lock

JOY-CON LOCK REPLACEMENT

§ The Joy-con is attached to the Switch's rail via a locking mechanism, often called locks.

• Due to the modular nature of the Joy-con, it's normal to have a degree of "play" movement on the rail, even when they are brand new.
• Since the locks are made of plastic, they will wear out through usage, leading to even looser attachment and even unintended disconnection. You can replace the locks by yourself or through a repair service.

[👉 Click here for Repair Service Guide](#986637761916317707 message)
※ Note: This might fall into the free Joy-con repair. Ask Nintendo's customer support for confirmation.

• Using a thin piece of paper/cardboard between the rails can force a stiffer attachment, but it might lead to faster wear on the locks.
• You can reduce the wear of the locks by pressing the lock button on the Joy-con deeply every time you pull it out as well as when you slide it on.

■ DIY Repair
There are 2 options to choose from: Plastic locks similar to the original ones or metal locks that are more durable.
･ Metal locks with screwdriver - Amazon US
･ Plastic & Metal locks - eBay listing

■ Video guide: How to replace Joy-con's lock

※ Image below: Left joy-con with worn out lock, right joy-con with new lock.

Requested by doop_qoob

[neon current]

They ain't gonna repair this for free, I'm afraid. Since the free repair is for joystick drifting only, do you happen to have that?

You can piggyback on that repair

[covert sparrow]

I got Nintendo to repair my joy con sliding off for free

It applied to that too

[neon current]

Yeah, sometime you can talk them into doing it. But they are getting stricter now that the free repair program has been in public eyes.

[covert sparrow]

Oh mine was done back in like 2019

Maybe it changed now

[neon current]

Slightly, yeah

It's used to be hidden in EU region as well, and now that is also public knowledge now.

[nocturne marsh]

No but, is it possible they can just REPLACE my joycons for free?

[covert sparrow]

I have no idea if Nintendo actually fix the joy cons you send them or give you new ones instead

[neon current]

Too many people asked for this, simply because they don't want Nintendo just to repair their issue but give them a brand new product.

I'll explain to you why there's such a thing.

At Nintendo's repair facilities, they are allowed to speed up the repair process by simply sending back a different joycon.
This joycon can be a refurbished joycon, not new, just repaired,and sometime they are new.
It's not a guaranteed thing, they only do it if they think it'd be faster and easier for them to do so.

So you can't really expect to get a new joycon bac every time you send yours to repair.

[nocturne marsh]

So that means that they will replace my joycons for free if u just send them in? Or they can fix my sliding off problem and send it back right?

[gilded hinge]

In supported regions, yes, you get free replacements as long as it's a genuine issue. But as Big stated, you might get refurbished joycons too, there's no guarantee that it would be a brand new set of Joy-Cons

[neon current]

Yes, it's a "maybe" like I said.

They decide this by themselves, so we don't know when they will do it.

[nocturne marsh]

Oh okay.

[nocturne marsh]

What is considered a genuine issue? My only issue is that the joycons are sliding off. Nothing else.

[neon current]

Let's just say your issue can take 5 mins to break fix, so it's on the lower end of chance to get replace.

Like I said earlier, they replace to speed up the return process. So I reckon it applied to hard to fix issue that takes too much time.

[minor patio]

yeah I think if you don't, it won't let you, unless you've done it by accident multiple times. :/

[dense tulip]

If you know someone you chill with that can do it. Maybe reach out to them and talk into it. Nowadays it's a lot harder to get things done for free.