switch “forgot password” isn’t working

[bitter hull]

Whenever I try to switch my password, it says “page can not be displayed, please restart this process” and I keep trying and trying and it just isn’t working

[slow portal]

Are you doing this on the console?
Can you try it on a computer/smartphone/tablet web-browser instead?

[bitter hull]

I’m doing it on my phone

[slow portal]

Hmm, that's weird, try to do it on another device then

[bitter hull]

Ok