I can't play fortnite 😭😭

[crimson tundra]

Switch say that I already downloaded fortnite, but I didn't download the game 😢. I can't play fortnite..

[crimson tundra]

I checked all accounts

None of them are downloaded

[wicked sparrow]

You sure none other account has this downloaded?

Normally, this is when another account already purchased this game first (Yes, even if it's free)

[crimson tundra]

Yea

[crimson tundra]

Yea another acc purchased it long time ago but I deleted it maybe a few months ago since I don't have enough storage

[crimson tundra]

Can you help 😢 @wicked sparrow

[wicked sparrow]

Can you try putting this into Internet settings?

[exotic fossil]

dns

HOW TO CHANGE DNS

• What's DNS? How can it help?
･ Domain Name System (DNS) is an internet system akin to an address book.
･ Using a better Public DNS service may improve connection speed.
･ Google's Public DNS service is often recommended, which is what we will use in this guide.

• How to change Nintendo Switch's DNS settings:
･ From Home Menu, navigate to System Settings ⚙️ > Internet > Internet Settings.
･ Select your network under Registered Networks.
･ Select Change Settings > DNS Settings > Change it to Manual.
･ Set these settings as follow:

• Primary DNS: 008.008.008.008
• Secondary DNS: 008.008.004.004

Source: Nintendo's DNS Settings Guide

Requested by BladeSpringSun#4133

[wicked sparrow]

and then restart your Switch

then check the eShop with your account again

[crimson tundra]

Any acc is fine?

[wicked sparrow]

Your main account first, then check using other accounts

My suspicion is it's a network error. The Switch's eShop app didn't check the account owning the game has been deleted. So the steps above were to force a recheck.

Of course, it's not the only reason, but we gotta try it first.

[crimson tundra]

@wicked sparrow it worked!!

Tysmmmmmmm

[wicked sparrow]

Very nice.
I'm surprised we have so many issues like this, simply because the Switch didn't update correctly.

[crimson tundra]

@wicked sparrow btw can I change back to normal dns after downloading it

[wicked sparrow]

yeah sure, we just change DNS to trigger the check.
You can actually do the same thing by deleting your current Wifi network and connect to it again.