Switch resolution resetting to 480p | /r/NintendoSwitch | Page 1

golden veldt Jan 18, 2023, 8:41 PM

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Hello,

I've noticed something wrong with the resolution. Everytime I undock and dock back the switch the screen will always reset back to 480p. My monitor can display 1080p just fine if I use it normally, I have no issues browsing the net and the screen is fine but it's different when I use my switch.

I sometimes have to keep using the monkey magic method (https://en-americas-support.nintendo.com/app/answers/detail/a_id/22264/kw/dock) to be able to use 1080p again or replug the wires. I use the monkey magic more often though because sometimes the dock would just also forget i placed the switch in (the green LED would still be there)

Forcing the resolution by choosing Auto > 1080p doesnt work either, because the console "thinks" it can only maximize to 480p which it would automatically select.

Is my dock acting up? Or is it the wires?

Nintendo Support: Blank Screen or No Image Displayed on the TV

strange cedar Jan 18, 2023, 9:08 PM

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golden veldt Hello, I've noticed something wrong with the resolution. Everytime I undock and...

One of these days, a customer support person from Nintendo will be very confused about "monkey method", haha. We coined that term in this server.

I suggest you test this on a different dock or test a different Switch on your dock.

golden veldt Jan 19, 2023, 12:11 AM

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strange cedar One of these days, a customer support person from Nintendo will be very confused...

Haha I only referred it like that because it was easier to type.

Anyways I tested my Switch on a different dock (connected to the TV) and placed a different switch on my dock. Seems like the issue could be on my own switch :/ it just wouldn't change the resolution to 1080p. But it's strange because it can clearly do so if I fiddled around with it, it can clearly still use 1080p.

This happens only when docked. On handheld it can display 720p just fine.

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but yeah if I did those steps that Nintendo recommends it'll fix it for some reason

nvm update idk if the monkey magic method is working

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I'm thinking if I should do a complete reset to my console

strange cedar Jan 19, 2023, 7:29 AM

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golden veldt I'm thinking if I should do a complete reset to my console

If you are willing to, here's how to do init

tribal ventureBOT Jan 19, 2023, 7:29 AM

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init

HOW TO INITIALIZE WITHOUT DELETING SAVE DATA

§ Initialization is a semi-format solution that will wipe all the data on your Switch, except for save data, screenshots, and your user account information, then restore the system software back to its original state. It will help eliminating software issues.

※ Note: This process will delete all games' install data and pictures/videos stored on your microSD card, since it will format your card . Your save data will be safe. You can backup or move the data around in System Setting ⚙️ > Data Management.
⚠︎ Exception: Animal Crossing: New Horizon's save data will be lost through this process. Please backup or transfer your ACNH's save data before attempting this.

1. Ensure the console is power off.

If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down.
2. With the console powered off, press and hold down the Volume up (+) and Volume down (-) buttons, then press the POWER Button to turn the system on.
Keep holding down the Volume buttons until the menu for Maintenance Mode appears.
---Stop here if you just want to access Maintenance/Recovery mode---

3. Once in Maintenance Mode, select Initialize Console Without Deleting Save Data.

If a Parental Control PIN has been set for the system, you will be prompted to enter it to proceed.
4. Read through the information, then select Next > Initialize Console Without Deleting Save Data.

‣ Source: Nintendo official guide

strange cedar Jan 19, 2023, 7:29 AM

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If this doesn't work, then it's a hardware issue

golden veldt Jan 19, 2023, 7:46 AM

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tribal venture

all my saves will be safe? I have nso btw

golden veldt Jan 19, 2023, 8:06 AM

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strange cedar If this doesn't work, then it's a hardware issue

do I have to manually contact Nintendo to get my acnh files back?

strange cedar Jan 19, 2023, 8:14 AM

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golden veldt do I have to manually contact Nintendo to get my acnh files back?

...Yes

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Btw, have you tried changing the TV/Monitor or using a different port on the TV?

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or using a different HDMI cable?

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Or cleaning those ports/jacks?

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I should put these into the monkey tag

golden veldt Jan 19, 2023, 8:19 AM

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strange cedar Btw, have you tried changing the TV/Monitor or using a different port on the TV?

I placed my switch on a different dock that was connected to a TV, gave me 480p output as well, but the switch for that TV could display 1080p normally
yeah
maybe ill try cleaning

strange cedar Jan 19, 2023, 8:22 AM

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golden veldt 1. I placed my switch on a different dock that was connected to a TV, gave me 48...

If you want, clean the USB-C port on your Switch and the jack inside your dock as well

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Although normally, these are only for cases where the signal was lost suddenly

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Not for your issue in particular

tribal ventureBOT Jan 19, 2023, 8:23 AM

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clean

CLEANING GUIDELINES

§ Cleaning is not only a way to maintain hygiene but can also help prolonging the life of your console. Be sure to turn off the Switch before cleaning. And wait for any excess liquid to dry before using it.

■ For daily cleaning: Nintendo recommends using a soft cloth (microfiber is best), dampen with a bit of water, wipe gently on the surface of the console. Avoid any abrasive cleaning cloth, random cleaning compound/liquid.

■ Air vents: Clean the air vents regularly will help maintaining good ventilation, prevent overheating. You should use a squeeze blower or compressed air can to blow at the vents from an angle before wiping them.

■ For a throughout cleaning/disinfection: Please use Isopropyl alcohol (IPA), commonly known as "rubbing alcohol" (but not to mistake with ethanol). IPA 70% is most suitable, you can dilute it with water if you can't find the exact %. IPA 90% or higher % may damage rubber/plastic due to its mild solvent property. Dampen on a microfiber cloth before wiping. Do not spray directly on the device. Use q-tips for small areas.

■ To clean electrical contacts in hard-to-reach areas: Please use specialize electrical contacts cleaner spray. Useful for electrical contacts on the rails, or fixing Joy-con's joystick drifting.

golden veldt Jan 19, 2023, 9:03 AM

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Welp I think I found the culprit

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could be my console bugging out :(

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very strange because I was playing 1080p just fine last night

strange cedar Jan 19, 2023, 9:36 AM

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golden veldt could be my console bugging out :(

Well, we do know it's your console, but how do you come to that conclusion of "bugging out"?

golden veldt Jan 19, 2023, 9:41 AM

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strange cedar Well, we do know it's your console, but how do you come to that conclusion of "b...

even when it showed me 480p resolution I could still fix it around to show me 1080p, but now it seems like it's stuck to 480p no matter what I do

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I just tried to put the switch on a different monitor and it was still the same

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calling it bugging out cuz it could show 1080p before and now not anymore i guess

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what an inconvenient software error to be havign

strange cedar Jan 19, 2023, 12:17 PM

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golden veldt what an inconvenient software error to be havign

We don't know that yet. Unfortunately, it can still be hardware.
The initialize process is often used to get rid of software error, if you have done that and the issue still remains, then we can conclude it's hardware.

golden veldt Jan 19, 2023, 1:09 PM

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strange cedar We don't know that yet. Unfortunately, it can still be hardware. The initialize ...

yeah I miswrote my message. I'm concluding it as a hardware issue :(

strange cedar Jan 19, 2023, 1:28 PM

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golden veldt yeah I miswrote my message. I'm concluding it as a hardware issue :(

;w;
This kind of thing is expensive to repair.
You should give our repair guide a read, but eh it'll cost quite a pretty penny.

tribal ventureBOT Jan 19, 2023, 1:28 PM

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repair

HARDWARE REPAIR INFORMATION

Please click on the links below to read more about hardware repair options.

[👉 Nintendo Repair Service](#986637761916317707 message)
Nintendo offers their own repair service for free within warranty period and with cost when warranty has expired. Joycon's repair are often free, regardless of warranty. Their service is often more reliable, with original replacement parts, but is more expensive.

[👉 Independent Repair Service](#986637761916317707 message)
A local, independent repair service may offer faster return time, cheaper and doesn't need warranty nor official support. Although finding a good local repair service needs some effort.

[👉 DIY Repair](#986637761916317707 message)
Requires skills, tools and experience, but DIY repair is always an option.

golden veldt Jan 19, 2023, 1:35 PM

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which is why I say it's inconvenient, I can definitely play 480p on docked but it's so annoying

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re: animal crossing saves, which Nintendo region should I contact? Thinking about calling up the US branch

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and thankfully I already do know a few options for repair... still very sad though

strange cedar Jan 19, 2023, 4:51 PM

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golden veldt re: animal crossing saves, which Nintendo region should I contact? Thinking abou...

Follow your account's regional settings

golden veldt Jan 19, 2023, 5:27 PM

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damn just as I got convinced that it won't turn back to 1080p forever I randomly booted my switch up (docked) and my monitor is displaying my screen in its 1080p glory

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but yeah, enough rambling for now. i'll get the switch checked as soonn as i can

strange cedar Jan 19, 2023, 5:35 PM

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golden veldt damn just as I got convinced that it won't turn back to 1080p forever I randomly...

would changing RGB settings on the Switch's TV settings help anything?

golden veldt Jan 19, 2023, 5:38 PM

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i put it on automatic

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but I think my monitor could only take limited range

strange cedar Jan 19, 2023, 7:01 PM

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golden veldt but I think my monitor could only take limited range

Change it around. There has been case where this worked out for them, or at least give some behavior that can lead to diagnose the cause.

#Switch resolution resetting to 480p